GE Telligence Patient-Staff Communications System Operation Manual
GE
Security
Telligence Patient-Staff Communications System
Operation Manual
P/N 3101050 • REV 1.0 • 21SEP06
Copyright Copyright © 2006 GE Security, Inc. All rights reserved.
This document may not be copied in whole or in part or otherwise reproduced without
prior written consent from GE Security, Inc., except where specifically permitted under U.S.
and international copyright law.
Document number: 3101050 Revision: 1.0
Disclaimer The information in this document is subject to change without notice. GE Security, Inc.
(“GE Security”) assumes no responsibility for inaccuracies or omissions and specifically
disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence,
directly or indirectly, of the use or application of any of the contents of this document. For
the latest documentation, contact your local supplier or visit us online at
www.gesecurity.com.
This publication may contain examples of screen captures and reports used in daily
operations. Examples may include fictitious names of individuals and companies. Any
similarity to names and addresses of actual businesses or persons is entirely coincidental.
Trademarks and patents GE and the GE monogram are registered trademarks of General Electric Company. The
Telligence Patient-Staff Communication System name and logo are registered trademarks
of GE Security.
ProCare 6000 is a registered trademark, and ARMS ip, BedConnect, ColorTouch, DuraPin,
Infinity, NetBoard, PowerSwitch, and Telligence are trademarks of GE Security.
Other trade names used in this document may be trademarks or registered trademarks of
the manufacturers or vendors of the respective products.
CURBELL is a registered trademark of Curbell, Inc.
Emergin Communications Gateway is a trademark of SpectraLink Corporation.
Hill-Rom is a registered trademark of Hill-Rom Services, Inc.
SpectraLink is a registered trademark of SpectraLink Corporation.
Stryker is a registered trademark of Stryker Corp.
Intended use This product is to be used only for the purpose for which it was designed; refer to the data
sheet and user documentation for details. For the latest product information, contact your
local supplier or visit us online at www.gesecurity.com.
FCC compliance This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications.
You are cautioned that any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
HIPAA disclaimer All examples of patient information in this document are fictitious. Any resemblance to a
real patient or facility is purely coincidental. The owners and users of this product are
solely responsible for complying with all applicable patient information laws. The users, by
their use of this product, agree to indemnify the manufacturer and/or seller of this
product against all claims, litigation, and suits filed for patient information violations.
Content
Important information • iii
Chapter 1 General information • 1
Introduction • 2
Basic system functions • 5
Chapter 2 Overview of the ColorTouch Staff Console and Annunciator • 9
The ColorTouch VoIP Staff Console • 10
The ColorTouch VoIP Annunciator • 11
Shared features and functions • 12
Device supervision • 17
Complementary equipment • 17
Configuration settings for staff consoles and annunciators • 17
Overview of nurse call alerts at the staff console • 19
Chapter 3 Using staff consoles and annunciators • 21
Displaying the screen you need • 23
Answering calls • 24
Adjusting the volume of voice communications and alert tones • 25
Temporarily silencing alert tones • 27
Placing calls • 28
Clearing calls from the system • 30
Upgrading calls to higher priorities • 31
Configuring call priorities for a staff or patient station • 32
Canceling normal priority calls from telephones or wireless devices • 34
Working with reminders • 35
Calibrating staff consoles and annunciators • 40
Cleaning staff consoles and annunciators • 41
Maintenance notes • 43
Ergonomic recommendations • 44
Resolving staff console and annunciator problems • 45
Chapter 4 Patient stations • 47
Chapter 5 Staff/duty stations • 89
Telligence Patient-Staff Communication System Operation Manual i
Basic functions • 49
Associated stations and linked buttons • 53
Using patient stations • 58
Using patient call devices • 62
Patient station receptacles • 77
Resolving patient room station problems • 87
Overview of staff/duty stations • 91
Registering staff presence • 99
Staff follow function • 101
Overview of permanent duty stations • 102
Other staff stations • 103
Cleaning staff stations • 114
Resolving staff station problems • 115
Chapter 6 Dome lights • 117
Overview • 118
Dome light activation • 119
Dome light models • 122
Appendix A Wireless phones and pagers • 125
Overview • 126
Wireless phones and pager systems • 127
Glossary • 129
Index • 130
ii Telligence Patient-Staff Communication System Operation Manual
Important information
Regulatory issues
Telligence units comply with UL and CAN/ULC and are listed to both
US and Canadian requirements. The products will also comply with
the emissions rules of the Federal Communications Commission
(FCC) and Industry Canada. Check with local and state codes for the
required regulations in your area.
The Telligence System has been designed and pre-tested under
standardized testing conditions to not react to ESD phenomena.
The supplemental equipment that can be added to this system may
be separately listed per any of the following standards or categories:
• UL 114 Office Appliances and Business Equipment
• UL 478 Electronic Data Processing Equipment
• UL 1950 Information Technology Equipment including Electrical
• UL 60950 Information Technology Equipment
• UL 544 Medical and Dental Equipment
Business Equipment
• UL 60601-1 Medical Electrical Equipment
• UL 217 Single and Multiple Station Smoke Alarms
• UL 268 Smoke Detectors for Fire Protective Signaling Systems
• UL 1778 Uninterruptible Power Supply Equipment
The Telligence Patient-Staff Communication System can be
connected to supervised smoke detectors and fire alarm systems
only. Any fire alarm signal annunciated by the Telligence System is
considered supplemental only. The Telligence System is not, and
shall not be considered, a primary fire alarm system.
Industry Canada compliance statement
This digital apparatus does not exceed the Class A limits for radio
noise emissions from digital apparatus as set out in the
interference-causing equipment standard entitled “Digital
Apparatus,” ICES-003 of Industry Canada.
Telligence Patient-Staff Communication System Operation Manual iii
iv Telligence Patient-Staff Communication System Operation Manual
Chapter 1
General information
Summary
This chapter briefly introduces the Telligence Patient-Staff
Communication System. This includes a brief description of the basic
types of equipment and software available for Telligence systems,
and a first look at how Telligence helps patients and staff members
perform basic functions. This chapter also lists additional
documents that may be useful to you and gives the telephone
number for contacting the GE Security technical support team.
Content
Introduction • 2
Basic equipment types • 2
Basic system functions • 5
Calls to the nurses’ station • 5
Configuration settings • 5
Related documentation • 6
Technical support • 7
Telligence Patient-Staff Communication System Operation Manual 1
Chapter 1
General information
Introduction
Basic equipment types
The Telligence system includes three fundamental equipment types:
• Equipment for monitoring and responding to calls
• Equipment for calling the nursing station
• Additional equipment that supports the overall nurse call
system
Equipment for monitoring and responding to calls
Staff consoles allow nursing station staff to monitor active calls, and
to place and respond to calls from patients and staff. Staff consoles
are also used to configure call priorities for individual staff and
patient stations.
Figure 1: Staff console (left), and annunciator (right)
Figure 2: Smart patient station
2 Telligence Patient-Staff Communication System Operation Manual
Wall-mounted annunciators can provide the same functionality in
areas such as staff rooms and PBX rooms that are located some
distance from the nursing station.
Equipment for calling the nursing station
Staff and patients can contact the station using a variety of audioequipped and nonaudio-equipped stations. Smart patient stations
like the one shown at left are mounted near beds in patient rooms.
They provide receptacles for pillow speakers, call cords, and
electronic bed control panels, which allow patients to call the
nursing unit from a bed or chair.
Chapter 1
General information
Figure 3: Smart staff/duty station
Staff members use the patient station call buttons to call the
nursing station or to signal a code blue or staff emergency. Patient
stations have built-in speakers and microphones for two-way voice
communication.
Staff and patient rooms may also be equipped with smart staff/duty
stations like the one shown at left. These devices have call buttons
that allow staff members to signal the nursing station for
assistance, or to signal code blue or staff emergencies. Like patient
stations, staff/duty stations are audio-equipped, supporting twoway voice communication.
A number of peripheral nonaudio-equipped communication stations
may also be installed. These include code blue stations, staff
emergency stations, lavatory stations and others. Lavatory stations
provide receptacles for pull cords, so that patients can call for help
from the lavatory or shower. Peripheral stations do not support
voice communication.
Finally, patient stations and call stations with equipment receptacles
allow critical equipment to be connected and monitored by the
nurse call system.
Additional equipment
Corridor lights are installed outside patient rooms or at the entrance
to duty areas to show which rooms need assistance. Some models
also sound a buzzer, and most models can flash multiple lights
simultaneously. The flash rate and color can be used to indicate the
call priority, the staff levels whose assistance is needed, and other
information.
Presence stations installed near doorways are used by nursing staff
to register their location as they move about the facility. Presence
stations can also be used to indicate the presence of visitors,
physicians, and so forth.
A computer running Telligence or PC Connect applications may also
be available. Depending on the system components installed at your
facility, you may have access to one or more of the following
software applications:
Table 1 Software available for Telligence systems
Application Description
PC Assignments Used to create shifts, assign pocket pagers to staff members, and assign staff
members to patient beds.
PC Messaging Used for sending text messages to other staff members.
PC Reporting (ARMS ip) Used for generating reports based on nurse call data, and for maintaining a
permanent record of nurse call activity.
NetBoard Replaces the whiteboards that were traditionally used to record room
assignments and other patient data.
Telligence Patient-Staff Communication System Operation Manual 3
Chapter 1
General information
List View client Displays a list of nurse calls and reminders in order of priority, and provides quick
access to details about each call.
Map View client Displays nurse call activity and staff presence on a map of the nursing unit.
4 Telligence Patient-Staff Communication System Operation Manual
Basic system functions
Calls to the nurses’ station
Patient calls
Patients can call the nursing station from a bed or chair using pillow
speakers, call cords, or buttons on electronic bed control panels.
These devices are connected to patient stations mounted on the
wall near the bed.
Call cord stations and lavatory stations allow patients to call for
assistance from the lavatory or shower.
Staff calls
From patient or staff rooms you can call the nursing station by
pressing buttons on audio stations, or from a range of peripheral
nurse call stations.
Chapter 1
General information
Call answering and initiation
While in the nursing station, you can answer or initiate calls to
patients, staff, and other nursing stations using the primary staff
console. You can perform the same tasks in staff rooms equipped
with wall-mounted annunciators.
Reminders
You can set reminders for calls that cannot be immediately
addressed. Requests of any call priority (i.e., ranging from room
alarm and code blue down through normal priority) can be placed
on reminder. Nurse call priority names are abbreviated in the
reminder list.
Configuration settings
Priority levels for specific call types
Specific priority levels are applied to specific types of calls. For
example, calls sent by pressing the nurse call button on a pillow
speaker have a lower priority than calls sent by pressing the Staff
Emergency button on a patient station. The labels and priority levels
given to specific call types are determined locally and applied to
individual patient stations. You can set priority levels for call types
from the ESM host server, or from a computer connected to the
Telligence network. For more information on configuring call
priorities, see "Configuring call priorities for a staff or patient station"
on page 32.
Telligence Patient-Staff Communication System Operation Manual 5
Chapter 1
General information
Patient privacy
The Health Insurance Portability & Accountability Act (HIPAA)
dictates strict requirements for maintaining the security and
confidentiality of patient health information. For more information
on privacy settings, see "Handset and speakerphone" on page 10,
and "Placing the patient station in privacy mode" on page 60.
Coverage areas
Nursing duty areas are grouped to form specific nurse call coverage
areas within nursing units. Each coverage area is served by a
network of nurse call devices and a staff console, to which all nurse
calls within the coverage area report. This is called the primary staff
console.
Calls from monitored equipment
The staff console can oversee or supervise the communication
function of another staff console, annunciator, staff or patient
station, or peripheral device. If the device under supervision should
lose its ability to communicate, the system sends an error message
to every staff console and annunciator that has supervision or
failure coverage for that duty area.
Registration of staff presence
Caregivers can show where they are located by pressing a button
on staff presence stations installed near the doorways of patient
and staff rooms.
Staff presence data is used with the Staff Follow function. This
function provides a method of alerting caregivers as they move
about the nursing unit. Staff follow can be configured per room to
tone for either calls in the same duty area or calls covered by the
same primary staff console.
As a staff member enters a room, he or she presses a button on the
presence station. If a call has come in from the configured coverage
area, the patient station or staff station in the room emits a tone.
Related documentation
The manuals and online help systems listed in the following table
supply additional information that you may find useful.
Note: Map View Client and List View Client user documentation
consists only of online help documentation.
Table 2: Sources of additional information
Model Description Document Document Number
439-0021 PC Reporting (ARMS ip) ARMS ip User Guide 427-07-00053
6 Telligence Patient-Staff Communication System Operation Manual
Chapter 1
General information
Table 2: Sources of additional information
Model Description Document Document Number
ARMS ip Administrator
Guide
ARMS ip Quick Start Guide 427-07-00066
439-0028/29 PC Assignments User Guide 3100800
Supervisor Guide 3100801
439-0032 PC Messaging User Guide 3100802
439-0034/35/36/37 NetBoard NetBoard User Guide 3100855
List View and Map View Online help system 427-22-00038
427-07-00054
Technical support
If you need technical support for any Telligence System device,
contact the GE Security Technical Services Department at
1-866-226-2126, from 8:00 a.m. to 5:00 p.m., Eastern Standard Time.
Telligence Patient-Staff Communication System Operation Manual 7
Chapter 1
General information
8 Telligence Patient-Staff Communication System Operation Manual
Chapter 2
Overview of the
ColorTouch Staff Console
and Annunciator
Summary
The equipment used to monitor and respond to nurse calls is the
ColorTouch VoIP Staff Console and the ColorTouch VoIP
Annunciator. This chapter introduces the basic features of these
devices. For instructions on using staff consoles and annunciators,
see Chapter 3 "Using staff consoles and annunciators" starting on
page 21.
Content
The ColorTouch VoIP Staff Console • 10
The ColorTouch VoIP Annunciator • 11
Shared features and functions • 12
ColorTouch monitor • 12
Screens displayed on staff consoles and annunciators • 12
Device supervision • 17
Complementary equipment • 17
Configuration settings for staff consoles and annunciators • 17
Templates and coverage modes • 17
Overview of nurse call alerts at the staff console • 19
Telligence Patient-Staff Communication System Operation Manual 9
Chapter 2
Overview of the ColorTouch Staff Console and Annunciator
The ColorTouch VoIP Staff Console
The staff console used in the Telligence system is the ColorTouch
VoIP Staff Console (model HC-CONSOLE).
Figure 4: ColorTouch VoIP Staff Console (model HC-CONSOLE)
The staff console is the primary call center of the patient-staff
communication system. Typically placed in nursing stations, staff
consoles are used for the following tasks:
• Answering calls
• Setting call reminders
• Upgrading calls to higher priorities
• Placing calls to patients and staff
• Speaking with staff members at other staff consoles or
annunciators
• Configuring call priorities for individual staff and patient stations
Handset and speakerphone
The staff console includes a standard telephone handset and cradle
— for use where patient information can easily be overheard — and
a speaker and microphone for hands-free operation in more private
areas.
Both the handset and speaker phone are full duplex. This means
that you will be able to hear the caller’s voice even while you are
speaking.
10 Telligence Patient-Staff Communication System Operation Manual
Overview of the ColorTouch Staff Console and Annunciator
The ColorTouch VoIP Annunciator
The annunciator used in the Telligence system is the ColorTouch
Annunciator (model HC-ANN).
Figure 5: Model HC-ANNUN ColorTouch VoIP Annunciator)
Chapter 2
The annunciator is a wall-mounted device similar to the staff
console. Annunciators are typically located in staff rooms, PBX
rooms, or other locations some distance from the nurses’ station.
Depending on how it is configured, the annunciator can be used to
perform the same tasks as the staff console. The annunciator
typically plays a supporting role.
Annunciators can be set to display nurse call activity or to supervise
other devices. Annunciators are best used in locations where
sensitive patient information cannot easily be overheard by visitors
and other members of the public.
Telligence Patient-Staff Communication System Operation Manual 11
Chapter 2
Overview of the ColorTouch Staff Console and Annunciator
Shared features and functions
ColorTouch monitor
Both the staff console and the annunciator display information on a
touch screen. You can work with nurse calls and perform other
functions by lightly touching command buttons on the screen.
Staff consoles and annunciators sound a tone to alert you when
new calls are received and when reminders expire. The volume can
be adjusted and the alert tone can be silenced temporarily — the
tone will be automatically re-energized when the next call comes in
or when a preset maximum time elapses, whichever comes first.
While you can change the alert tone volume, it is not possible to turn
alert tones off.
The staff console and the annunciator only annunciate calls from
covered duty areas. If not configured to cover any duty areas, no
calls will be annunciated.
Screens displayed on staff consoles and annunciators
Staff consoles and annunciators display five separate pages or
screens — the Call screen, Audio screen, Reminders screen, Room
List, and Admin screen. This section shows the types of information
displayed on each screen, how to find the screen you need, and how
to use the command buttons and other controls found on each.
The Call screen
The Call screen lists incoming calls in order of priority and is the
default screen. It is used for monitoring and answering nurse calls.
12 Telligence Patient-Staff Communication System Operation Manual
Figure 6: The Call screen
t
Chapter 2
Overview of the ColorTouch Staff Console and Annunciator
Call lis
Connects the staff console
to an incoming call
Displays a dialog box for
setting a reminder for the
caregivers assigned to the
Turns the staff console
alert tone on or off
Opens the Calls screen
caller
Caller’s room
or bed ID
Call
priority
Elapsed
time
Scrolls the screen to
show calls listed above
or below the window
The Call screen displays the following information for each call:
• Name of the room or bed where the call was placed
• Call priority
• Time elapsed since the call was made or recalled from reminder
In addition to calls from patients and staff, the Call screen lists the
following items, as well:
• System calls generated when a call reminder times out
• System calls generated by alarm conditions of medical
equipment that is connected to the nurse call system
• Error messages generated by communication failure of
supervised nurse call system devices
Instructions for using the Call screen is found in Chapter 3 "Using
staff consoles and annunciators" starting on page 21.
The Audio screen
The Audio screen is displayed when you answer a call. You can use
this screen to upgrade the call to a higher priority, set a reminder,
dial a room or bed number to place a new call, and adjust the
volume on the staff console or on the staff or patient station to
which you are connected.
Figure 7: Command buttons on the Audio screen
Telligence Patient-Staff Communication System Operation Manual 13
Chapter 2
Overview of the ColorTouch Staff Console and Annunciator
The time elapsed since the
call was received
The caller’s room
or bed number
Call priority
or type
Lets you dial patient stations, staff stations, pillow
Lets you assign a higher priority to the current call
Lets you silence the current alert tone temporarily.
The tone will be reinstated when the next call comes
speakers, staff consoles or annunciators
Lets you set a call reminder
Lets you change the incoming call volume, alert
tones, and the call volume heard on the audio
in, or when the preset maximum time elapses,
station to which you are connected
whichever comes first.
Reminders screen
The Reminders screen lists calls for which reminders have been set.
Each reminder shows the staff level (for example, RN, LPN, or aide)
whose assistance is needed.
Figure 8: The reminder screen
Red, yellow, and green cells indicate
whether the reminder is for a first,
second, or third level staff member
3101A Housekee ping
00:30
Opens the Audio screen
Caller’s room
or bed ID
Call
priority
Elapsed
time
Connects the
staff console to
the selected
reminder (call)
Displays a
dialog box
for setting a
reminder
Lets you silence
the alert tone
temporarily.
The tone will be
reinstated when
the next call
comes in, or
when the preset
maximum time
elapses, which-
ever comes first
Opens the
reminders screen. Also
shows how many reminders
are currently active.
Scrolls up or
down to show
complete call
list
Cancels the
selected
reminder
You can perform the following tasks from the Reminders screen:
• Set a reminder for the caller’s assigned caregivers
14 Telligence Patient-Staff Communication System Operation Manual
Overview of the ColorTouch Staff Console and Annunciator
• Add caregivers to a reminder that has already been set
Chapter 2
ote: Call priority labels are
configurable. The labels
shown on your system may
differ from those shown here.
Figure 9: Room List screen features
Opens a dialog box for configuring call priorities
and privacy settings for the selected room or bed
Connects the staff console or
annunciatorto the selected room
• Clear reminders set for normal priority calls
Note: Only normal priority calls can be cleared from the staff
console. Higher priority calls must be cleared from the station where
the call originated.
Reminders are displayed in order of priority and elapsed time since
the reminder was set.
Room List screen
The Room List screen is used mainly for placing calls to patients or
staff. You can call a room or a bed. This screen also allows you to
specify call priority settings for specific rooms and beds.
Room/Bed list
Opens a dialog box for
selecting a view filter
Displays a dditional information
about the selected room or bed
Opens a dialog that lets you
set a room reminder
Temporarily silences the
staff console alert tone
Opens the Room List
Admin screen
The Admin screen is displayed when you press the More tab. The
Admin screen lets you calibrate staff console and annunciator touch
screens on demand so screen elements can be touched with
Telligence Patient-Staff Communication System Operation Manual 15
Chapter 2
Overview of the ColorTouch Staff Console and Annunciator
precision and accuracy. The Admin screen also lets you place staff
consoles and annunciators in cleaning mode.
Figure 10: Admin screen
Displays additional information about the selected device
Temporarily disables command buttons and screen selection
tabs, so the monitor can be cleaned
Opens a utility for calibrating the touch screen
• Disable Audio Calls
This setting is found only on annunciators, where it is used to
prevent an emergency annunciator from being used as a call
device
The setting blocks outbound calls made on this device.
• Tone Silence (Seconds)
This setting determines the maximum length of time tones can
be silenced. Tones are automatically reinstated on the staff
console when this time elapses, or when a new call is received,
whichever comes first.
Opens the
Admin screen
16 Telligence Patient-Staff Communication System Operation Manual
Chapter 2
Overview of the ColorTouch Staff Console and Annunciator
Device supervision
A staff console or annunciator can oversee or supervise the
communication function of another staff console or annunciator or
of other nurse call devices. In this mode, if the supervised device
loses its ability to communicate, the staff console or annunciator
generates an error message identifying the device in trouble.
Complementary equipment
At many facilities, the functionality offered by the staff console and
annunciator is complemented by one or more computer-based
applications. These applications are listed in the available software
table that appears on page 3. Software supporting the Telligence
system runs on a computer placed near the staff console, or
elsewhere on the Telligence network. The related documentation
table on page 6 lists the help files and user guides provided with
these applications.
Configuration settings for staff consoles and annunciators
Templates and coverage modes
Two settings control basic functioning for staff consoles and
annunciators: templates and coverage modes.
• Templates determine whether the device will run as a call
center, a general-purpose annunciator, or as an emergency
annunciator.
• Coverage modes further define device function
The following sections describe these settings.
Templates
Staff console template (call center): The staff console template sets
the device to run as the primary call center for the nurse call system.
This is the default template for the ColorTouch VoIP Staff Console.
Unit annunciator template (general purpose annunciator):
Devices running as unit annunciators can display all calls from the
stations assigned to them. All displayed nurse calls can be answered
from annunciators configured this way. This template is used for
most purposes and is the default setting for the ColorTouch VoIP
Annunciator.
Emergency annunciator template: By default, devices running as
emergency annunciators display calls of only the four highest
priorities. This includes the following call priorities:
Call priority labels are
configurable. The labels used
for call priorities on your
system may differ from those
shown here.
Telligence Patient-Staff Communication System Operation Manual 17
• Room alarm
• Room alarm 2
• Code blue
Chapter 2
Overview of the ColorTouch Staff Console and Annunciator
• Code pink
This setting is configurable, however. Emergency annunciators can
be set to display any call priority.
Coverage modes
Staff consoles and annunciators are further configured with settings
that determine the type of coverage they will provide: primary,
annunciate, supervision, and failure.
Primary versus annunciate coverage: Each staff console or
annunciator is set for either primary or annunciate mode.
• The primary coverage device serves as the primary call center
for the duty areas assigned to it. Each network must have at
least one primary device to which all nurse calls are directed.
• Devices configured for annunciate mode provide backup
coverage for the area to which they are assigned. This allows
staff members to view and answer calls from locations other
than the nursing station.
Supervision and failure coverage: Supervision and failure coverage
modes are used for monitoring critical nurse call equipment. Either
setting can be applied to devices configured either as primary or as
annunciate.
• In supervision mode, the device monitors the communication
function of staff consoles or annunciators. If a device loses
communication, an error message is sent to the staff console.
Devices operating solely in supervisory mode do not annunciate
patient calls. Instead they signal the failure of the staff consoles
and annunciators assigned to them. Devices can be set to
provide supervision in addition to displaying nurse calls.
• In failure mode, the device monitors patient stations, staff
stations, and peripheral devices for power or data signal failure.
Devices operating solely in failure mode do not annunciate
patient calls. Instead they signal the failure of the devices
assigned to them. This mode can be assigned in addition to
either primary or annunciate, however, which makes it possible
to display nurse calls and device failure notifications on the
same device.
To avoid sending error codes for momentary interruptions of
service, a delay can be applied to supervision and failure mode. By
default, the system waits for 1 minute before sending an error code
to the staff console. This delay is configurable. It can be removed or
set as high as 300 minutes. See the installation manual provided
with your Telligence system 3101010 R1.0 Telligence Patient-Staff
Communications System Installation Manual.
18 Telligence Patient-Staff Communication System Operation Manual
Overview of the ColorTouch Staff Console and Annunciator
Overview of nurse call alerts at the staff console
Staff consoles and annunciators display only the types of calls (call
priorities) that have been assigned to them. By default, they display
the nurse call types, shown in Table 3, below. Both sound and color
are used to show the priority of each call. The table indicates the
color of the nurse call row, how fast an alert tone may sound at the
staff console or annunciator, and whether a nurse call is
automatically put on reminder or cleared when a staff member
answers it.
Notes
• By default, emergency annunciators show nurse calls for
extreme emergencies only.
• Call priority labels are configurable. The labels used for call
priorities on your system may differ from those shown here.
• Housekeeping calls are not typically displayed at the staff
console. The system can be configured to display these calls,
however.
Table 3: Nurse call signaling at the staff console or annunciator
Chapter 2
Nurse call priority type [1] Staff console
row/cell color
Room alarm (2) Red Fast —
Code blue Blue Fast —
Code pink Pink Fast —
Staff emergency (2) Red Medium —
Lavatory emergency Red Medium —
Urgent Red Medium —
Auxiliary emergency (8) Amber Medium RN reminder (Red) set
Patient emergency (2) Amber Medium RN reminder (Red) set
Auxiliary priority (5) Amber Slow RN reminder (Red) set
Patient priority (2) Amber Slow RN reminder (Red) set
Bed exit Amber Slow RN reminder (Red) Set
Cord pull (2) Amber Slow RN reminder (Red) set
Patient normal White Slow Cleared
Family White Slow Cleared
Staff normal White Slow Cleared
Tone repeat
rate
Connect response
Housekeeping White Slow Cleared
Telligence Patient-Staff Communication System Operation Manual 19
Chapter 2
Overview of the ColorTouch Staff Console and Annunciator
Nurse call priority type [1] Staff console
row/cell color
Reminder 1 [RN] Red — —
Reminder 2 [LPN] Amber — —
Reminder 3 [Aide] Green — —
[1] If more than one instance of a nurse call type is possible, the number of instances appears in parentheses,
e.g., Auxiliary Emergency (8) means that there can be up to eight types of auxiliary emergency nurse calls.
Tone repeat
rate
Connect response
20 Telligence Patient-Staff Communication System Operation Manual
Chapter 3
Using staff consoles and
annunciators
Summary
This chapter provides instructions for using staff consoles and
annunciators to handle calls and reminders, and to configure call
priorities for specific rooms or beds. Also included here are
instructions for calibrating the touch screen and cleaning the plastic
housing and touch screen.
Content
Displaying the screen you need • 23
Answering calls • 24
Calls from patient and staff stations • 24
Calls from other staff consoles and annunciators • 24
Adjusting the volume of voice communications and alert tones • 25
Adjusting the volume on your staff console or annunciator • 25
Adjusting the call volume on remote patient and staff stations • 25
Temporarily silencing alert tones • 27
Placing calls • 28
Clearing calls from the system • 30
Normal priority calls • 30
Higher priority calls • 30
Upgrading calls to higher priorities • 31
Configuring call priorities for a staff or patient station • 32
Canceling normal priority calls from telephones or wireless devices • 34
Working with reminders • 35
What are reminders? • 35
Visual cues • 36
Setting call reminders • 36
Manually setting reminders • 36
Setting reminders automatically • 38
Adding staff levels to reminders • 38
Answering call reminders from the reminder list • 38
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Chapter 3
Using staff consoles and annunciators
Clearing reminders • 39
Calibrating staff consoles and annunciators • 40
Calibrating on initial startup • 40
Recalibrating to correct problems with the touch screen • 40
Cleaning staff consoles and annunciators • 41
Cleaning the screen • 41
Cleaning the housing • 41
Maintenance notes • 43
Ergonomic recommendations • 44
Resolving staff console and annunciator problems • 45
Errors at staff consoles and annunciators • 45
Notes
• When using a headset, the speakerphone is nonfunctional. To
use the speakerphone, unplug the headset.
• To switch to the speakerphone when using a handset, press the
Speakerphone button on the Audio screen.
22 Telligence Patient-Staff Communication System Operation Manual
Displaying the screen you need
To change the screen displayed on the staff console or annunciator,
touch the corresponding screen selection tab. Screen selection tabs
are continuously displayed at the bottom of each screen.
Figure 11: Screen selection tabs
The following table shows which tab to select in order to display the
screen you need.
Table 4: Screen selection tabs corresponding to specific tabs
To perform this task Select this tab
Adjust alert tone volume Audio tab
Adjust the call volume Audio tab
Answer a call Calls tab
Chapter 3
Using staff consoles and annunciators
Answer a reminder Reminders tab
Clean the touch screen Admin tab
Clear a reminder (normal priority) Reminder tab
Configure call priorities for a room or
bed
Hang up or cancel a call Audio tab
Place a call Room List tab
Recalibrate the touch screen Admin tab
Set a reminder Audio tab
Turn off alert tones Call tab, Reminders tab, Room List
Upgrade a call to a higher priority Audio tab
Room list tab
tab
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Chapter 3
Using staff consoles and annunciators
Answering calls
Note: The naming
convention in use at your
facility allows you to
distinguish between room
calls and bed calls.
In general, room calls
typically come from staff
members. Bed calls come
from patients.
The staff console provides two-way voice communication like that
provided by a telephone. You can hear the caller even when you are
speaking.
Calls from patient and staff stations
To answer the highest priority call:
1. Select the Calls tab to open the Call screen.
2. Lift the handset.
— or —
3. If you are using the speakerphone or a headset, press Connect.
To answer a lower priority call:
1. Open the Call screen.
2. From the list, select the call to be answered.
3. Lift the handset.
— or —
If you are using a headset or the speakerphone, press Connect.
Calls from other staff consoles and annunciators
You can call and receive calls from other staff consoles and
annunciators. Although the Call screen does not display these calls,
the Audio tab flashes and displays the staff console or annunciator
ID when the call comes in. On the Audio screen, the Connect button
is replaced with an Answer button.
To answer a call from an annunciator or staff console:
Lift the handset or press Answer.
24 Telligence Patient-Staff Communication System Operation Manual
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