GE SymVeo SV-XP1 User Manual

GE

Security

SymVeo SV-XP1

User Manual

Copyright Copyright © 2005, GE Security Inc. All rights reserved.

This document may not be copied in whole or in part, or otherwise reproduced
except as specifically permitted under US copyright law, without the prior
written consent from GE.

Document number/revision: 0150-0305C.

Disclaimer The information in this document is subject to change without notice. GE, in

keeping pace with technological advances, is a company of product innovation.
Therefore, it is difficult to ensure that all information provided is entirely accu­rate and up-to-date. GE accepts no responsibility for inaccuracies or omissions
and specifically disclaims any liabilities, losses, or risks, personal or otherwise,
incurred as a consequence, directly or indirectly, of the use or application of any
of the contents of this document.

This publication may contain examples of screen captures and reports used in
daily operations. Examples may include fictitious names of individuals and
companies. Any similarity to names and addresses of actual businesses or
persons is entirely coincidental.

Trademark

notices

Symveo IP Camera product and logo are trademarks of GE Security.
Xposure is a trademark of GE Security.
GE and the GE logo are registered trademarks of General Electric.

Other trade names used in this document may be trademarks or registered
trademarks of the manufacturers or vendors of the respective products.

Software

license

agreement

GE software supplied with GE products is proprietary and furnished under
license and can be used or copied only in accordance with the license terms.

THE ENCLOSED PROGRAM IS FURNISHED SUBJECT TO THE TERMS AND CONDI­TIONS OF THIS AGREEMENT. RETENTION OF THE PROGRAM FOR MORE THAN 30
DAYS, OPENING OF THE SEALED WRAPPER, IF ANY, SURROUNDING THE
PROGRAM, OR USE OF THE PROGRAM IN ANY MANNER WILL BE CONSIDERED
ACCEPTANCE OF THE AGREEMENT TERMS. IF THESE TERMS ARE NOT ACCEPT­ABLE, RETURN THE UNUSED PROGRAM AND ANY ACCOMPANYING DOCUMENTA­TION TO GE FOR A FULL REFUND OF THE LICENSE FEE PAID. (FOR INFORMATION
REGARDING THE RETURN OF PROGRAMS ENCODED OR INCORPORATED WITHIN
EQUIPMENT, CONTACT THE NEAREST GE SALES OFFICE.)

Intended use Use this product only for the purpose for which it was designed; refer to the

data sheet and user documentation. For the latest product information, contact
your GE sales representative or visit us online at www.gesecurity.com.

FCC

compliance

This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful inter­ference to radio communications.

You are cautioned that any changes or modifications not expressly approved
by the party responsible for compliance could void the user's authority to
operate the equipment .

iii

Regulatory

Operation of this equipment in a residential area may cause interference, in
which case the user is required to take all measures that are necessary, at the
user's expense, to correct the interference

Contact Direct all inquiries about GE’s legal policies with regard to this product to:

Director of Legal Services
GE Security
4575 SW Research Way, Suite 250
Corvallis, OR 97333 USA

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iii

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Safety terms and symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Product contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Other required equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Making power connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Attaching the customer-supplied lens . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

General Camera Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting the Network Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Programming the camera using OSD . . . . . . . . . . . . . . 15

Menu Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Webpage Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Firmware upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Troubleshooting and support . . . . . . . . . . . . . . . . . . . . . 52

Contacting technical support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

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1

Introduction

This is the GE SymVeo IP Camera User Manual for model SV-
XP1. This document includes detailed instructions explaining:

• how to setup and install the IP Camera and

• how to change the IP address

There is also information describing how to contact technical
support if you have questions. To use this document effectively,
you should meet the following minimum qualifications:

• a basic knowledge of CCTV systems and components; and

• a basic knowledge of electrical wiring and low-voltage
electrical connections; and

• a basic knowledge of networking and IP addressing.

Read these instructions and all ancillary documentation entirely
before

installing or operating this product.

Note: A qualified service person, complying with all applicable codes,

should perform whatever hardware installation is required.

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Conventions used in this manual

The following conventions are used in this document:

Safety terms and symbols

These terms may appear in this manual:

Cautions identify conditions or practices that may result in
damage to the equipment or other property.

Warnings identify conditions or practices that could result in
equipment damage or serious personal injury.

Bold Menu items and buttons.

Italic Emphasis of an instruction or point; special terms.

File names, path names, windows, panes, tabs,
fields, variables, and other GUI elements.

Titles of books and various documents.

Monospace Text that displays on the computer screen.

Programming or coding sequences.

Blue italic Hyperlinks to cross-references, related topics, and

URL addresses.

CAUTION

Improper use may cause equipment damage.

WARNING

Improper use could cause equipment damage or
serious personal injury.

3

Overview

The SV-XP1 is a fixed IP network color camera that combines
XPosure

TM

image technology with digital network capability. The
SV-XP1 is equipped with a 10/100Base-T (RJ45) interface and a
built-in web server. The SV-XP1 camera uses MPEG-4
compression for efficient distribution over a network. The camera
also incorporates hybrid technology - it features both digital and
analog output for local monitoring and recording.

Product contents

The SV-XP1 camera system consists of the camera, this manual,
SymNav software CD, and a DB9-F to RJ45 RS232 cable for
changing the IP address, as shown in Figure 1.

Figure 1. Product contents

Manual

Camera

SymNav

RS232 cable

Software CD

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Inspect the package and contents for visible damage. If any
components are damaged or missing, do not use the unit; contact
the supplier immediately . If you need to return the unit, you must
ship it in the original box.

Other required equipment

You might also need some or all of the following for proper
installation and use of this product:

• 12 VDC 1 Amp Power Supply.

• Lens.

• PC, to set the IP address and view video with the
SymNav user interface.

• CCTV for local monitoring.

Refer to your lens and CCTV monitor manuals for installation
and setup information.

References

If you want to investigate related topics, these other documents
may prove helpful:

•GESecurity. SymDec User Manual (0150-0285)

•GESecurity. SymDec-4 User Manual (0150-0304)

• GE Security. SymNav User Manual (015 0-030 3)

5

Installation

Making power connections

To make power connections , see Figure 2 on page 6 and do the
following:

1. With a screwdriver, loosen the DC12V and GND
terminal screws on the terminal block.

2. Connect a 12 VDC 1 Amp power supply to the terminal
block.

Note: The terminal block is not polarity-sensitive. Either power

lead can be connected to either terminal connector.

3. Retighten the terminal screws until snug, ensuring that
the power leads are secure.

4. Supply power to the unit by plugging the power supply
into a proper power source.

The power LED (lower left) illuminates to show that the camera
is receiving power. If it does not illuminate, check the terminal
block connections and the power source.

CAUTION

Use direct plug-in UL listed power supplies marked
Class 2 or LPS (limited power source) of the required
output rating as listed on the unit. Select an output
of 1 amp minimum.

Complete all instruction steps before supplying
power to the unit.

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Figure 2. Power connections

Attaching the customer-supplied lens

Refer to the instructions that came with the lens you purchased
for complete installation instructions of the lens.

In general, see Figure 3 and do the following:

Connect a 12 VDC 1 Amp power supply as shown.

Note: The terminal block is not polarity-sensitive.

Note: The power LED (lower left) illuminates to show

that the camera is receiving power.

7

Figure 3. Attaching the customer-supplied lens

1. If you are using a C-mount lens, screw on a C-mount
adapter (not provided).

2. Screw the customer-supplied lens to the camera.

3. Connect a composite monitor to the video out connector
for lens set up.

General Camera Connections

To make general c amera connections, see Figure 4 and do the
following:

Note: Some of these connections are optional.

C-mount adapter

Camera

Lens

for C-mount lenses only

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Figure 4. Camera connections

1. Connect a coaxial cable terminated with BNC connectors
between the VIDEO.OUT connector of the camera and
the video in connector on a test or local monitor.

2. Connect a Cat 5 ethernet cable between the ETHERNET
connector of the camera and a router, multiplexer, or any
other network device.

3. Connect a 12 VDC 1 Amp power supply as show above
to the terminal block. As an option, connect a coaxial
cable with BNCs between VIDEO OUT and a local
monitor.

4. As an option, connect a microphone and p re-amp with an
audio RCA plug into the AUDIO socket. The audio line
is line-level and requires amplification.

Coaxial cable with BNCs between VIDEO OUT and local monitor
Cat 5 ethernet cable between ETHERNET connector and the

network connection

9

5. As an option connect the supplied RS232 cable to the
RS485 connector on the camera and a COM port on your
PC to configure you IP addresses.

Note: See the next section for instructions on how to set the network

address on your SymVeo camera.

Rear panel LEDs

Figure 5. Rear Panel LEDs

1. Power LED: Indicates power is on when glowing.

2. Ethernet LED: Indicates an ethernet connection.

3. 10 Mbps: Indicates a connection speed of 10 Mbps.

4. 100 Mbps: Indicates a connection speed of 100 Mbps.

Setting the Network Addresses

The SV-XP1 IP camera comes with preset Network addresses,
they are;

• IP address of 3.11 2.5 5.1 67

• Subnet mask of 255.255.254.0

• Gateway address of 3.112.54.1

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To make the camera work in your network you must supply the
camera with a network specific IP address, Subnet mask and
Gateway address. These numbers should be obtained from your
network administrator or IS professional. The IP and other
addresses on the SymVeo can be changed in one of three ways,
using the supplied RS232 cable, or using the SymVeo's On
Screen Display (OSD) with an analog monitor, or using the Web
browser feature. Please look below to see which method you
should use to change the addresses on your units.

Methods for changing the IP address on the SymVeo

PAL users - First time

Follow the Using the supplied RS232 Cable method for
changing the IP address. See the PAL Installation section for
more information.

PAL users - Subsequent times

After the initial setting of the IP address, any of the three methods
(RS232 Cable, On Screen Display, or Web Browser) may be
used to change the IP address.

NTSC users - First time
Follow the Using the supplied RS232 Cable or the Using the

On Screen Display (OSD) methods for changing the IP address.
NTSC users - Subsequent times

After the initial setting of the IP address, any of the three methods
(RS232 Cable, On Screen Display or Web Browser) may be
used to change the IP address.

11

Using the supplied RS232 Cable

1. Connect the RJ45 end of the supplied RS232 cable into
the RS485 socket on the rear of the camera.

2. Connect the DB9-F end of the cable into the serial port of
your PC.

3. Launch HyperTerminal on the PC by selecting Start/
Programs/Accessories/Communications/HyperTerminal.

4. Type in My IP Camera in the Connection Description
dialog box and click OK.

5. Select the correct COM port and click OK.

6. Ensure the port settings are 57600 baud, 8 data bits, 1
stop bit, no parity, and no flow control. Click OK.

7. Power up the camera. IP Camera should display in the
window.

8. Enter ? to display the menu.

9. Press 1 for the network settings.

10. Press 2 to change the network settings.

11. Enter the new IP addresses and then press enter.

12. After the Gateway address is entered the camera will
reboot.

Using the On Screen Display (OSD)

Note: This process is for NTSC only unless the camera has already been

configured for PAL use in the following section, in which case you
may also use the OSD for configuring the IP address.

1. Connect an analog monitor to the SymVeo using the
analog BNC output on the SymVeo.

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2. Refer to Figure 8 on page 15 of this document. Press the
up button for around three seconds on the back of the
camera, bringing up the Network Settings Menu.

3. Configure the IP address, Network Mask and Gateway by
using the enter menu button to move in and out of each
setting, the right and left buttons to move the cursor back
and forth within each setting, and the up and down
buttons to change the number in each space. The up,
down, left, and right buttons take continuous effect in
this menu.

4. Once you have properly configured the IP address on the
On Screen Display, move the cursor to the Save function
and click on the enter menu button on the back of the
camera.

5. The camera will reboot with the new IP settings, and you
should be able to access the camera via Internet Explorer
or equivalent web browser.

Figure 6. The IP address menu

13

Using the Web Browser to change the IP address

1. Enter the web browser and type in the new IP address of
the camera.

2. At the Password prompt, use admin for the user ID and
admin for the password (you can add users and change
passwords at any time).

3. Click on the Configure link on the main menu.

4. Click on the Network Settings link.

5. Enter the new IP, Subnet Mask and Gateway Addresses

6. Click Save, the camera will automatically reboot with the
new settings.

Note: If you change the IP address to a domain that is different from

your network, you will be unable to connect to the camera via the
web browser and you will need to perform subsequent changes to
the network settings with the RS232 cable or the On Screen Display
until you change the network settings back to the same domain as
your network.

PAL Installation

PAL installations require the exact sequence of events for correct
and full function of your SymVeo SV-XP1 camera. Please note
that after you follow this procedure, any subsequent changes of
the IP address can be done with any of the outlined methods.

1. Follow the Using the RS232 Cable instructions to set the
IP and other addresses for the unit.

2. Once the camera reboots with the new network address
settings, you should be able to access the camera via
Internet Explorer.

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3. Enter the web browser and type in the new IP address of
the camera.

4. At the password prompt, use admin for the user ID and
admin for the password (you can add users and change
passwords at any time).

5. Click on the Configure link on the main menu

6. Click the Camera MPEG Settings link in the
Configurations menu.

7. On this menu, look for the Video Format drop down
menu and change it from NTSC to PAL.

8. Click the Save button

9. You will now be able to view video from the BNC out
connector on a PAL monitor, as well as operate the On
Screen Display features of the camera.

Figure 7. The video settings screen

15

Programming the camera using
OSD

Use the OSD (on screen display) menus to program the camera.

Figure 8. OSD (onscreen display) menu controls

CAUTION

The IP Camera has been programmed at the factory
for the optimal configuration. Only qualified service
personnel should modify these settings.

OSD menu controls:

Use the menu/enter/exit button to enter a menu or to select a menu
option. This button is also used back up through the menus and exit the
OSD.

Use the up and down buttons to move vertically between menus and

options.

Use the right and left buttons to move horizontally to and between

options.

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Menu Settings

To acces s the main menu, press and hold the bottom selection
button for a few seconds.

Note: The factory defaults are shown below.

Figure 9. Main Menu

MAIN MENU

The following sub-menus are available:

• Camera Setup: Use this menu to configure camera ID,
iris settings, and gain control.

• White Balance: Use this menu to adjust the white
balance.

• Locations: Use this menu to program presets.

• PTZ: Use this menu to control the camera's digital PTZ
functions.

• Exit: Use this option to exit the OSD programming
menus.

17

Adding a Camera ID

You can add a camera ID of up to 12 characters that will appear
on the monitor’s screen. You can also give it an opaque
background to make it easier to see and position it on the screen
to avoid covering critical viewpoints.

Figure 10. Camera Setup Menu

1. At the Camera Setup menu, use the up and down b utto ns

to move to the CAM_ID SETUP option and press

the bottom selection button to access the Camera ID
Menu.

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Figure 11. Camera ID Menu

2. Move to the ID DISPLAY option and toggle between the
OFF and ON options. Leave the desired option displayed.
ON displays the camera ID on the monitor screen.

3. Move to the CAMERA ID option and press the bottom
selection button to access the 12-character label. Use the
OSD buttons to scroll through the alphanumeric
characters for the first and following positions of the
label. Press the bottom selection button to save each
character and move to the next character position.

Note: Note: You can hold the and buttons for continuous

scrolling. To change a character that is already saved,
leave and reenter the CAMERA ID option, press the
bottom selection button for all leading characters that
you wish to remain as they are, and when you have
highlighted the character to be hanged, make the
change, save it, and finish saving the remaining
characters in the camera title.

19

4. Move to the ID POSITION option and toggle between the
position options. Leave the desired option displayed.

5. Move to the ID BACKGROUND option and toggle
between the background options. Leave the desired
option displayed.

6. Move to the PREVIOUS PAGE option and press to return
to the Camera Setup menu.

Setting the Lens Mode

The LIGHT CONTROL menu contains settings for the various
types of lenses:

• AIS for autoiri s lenses without amplifier (DC-type lenses)
and autoiris lenses with built-in amplifier (video-type
lenses).

• AES for manual-iris lenses, to set the lens mode (light
control).

At the Camera Setup menu, use the up and down buttons to mo ve
to the Light Control option and use the right and left buttons to
move to and between the light-control options (AIS or AES).

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Figure 12. Light Control menu option

The lens mode programming defaults provide optimal
performance for most applications. If you need to adjust the
autoiris programming defaults, however, two scales are available:

• Level for adjusting the gain when the autoiris lens begins
to close.

• Threshold for adjusting the gain of the autoiris lens
control signal.

Note: Note: The threshold adjustment for the AES mode is

typically not needed unless color bands are visible in
very bright scenes. Raise the threshold to correct.

21

Figure 13. AIS Menu

To adjust the level and threshold defaults of a lens mode do the
following:

1. With the selected light control option (lens mode) still
highlighted (AIS or AES), press the bottom selection
button to enter the AIS or AES menu.

2. At the AIS or AES menu, use the up and down buttons to
move between the level and threshold scales and use the
right and left buttons to adjust the markers on the scales.

3. Move to the PREVIOUS PAGE option and press to leave
the current menu.

ADJUSTING THE AUTOMATIC GAIN CONTROL (AGC)

To reduce the amplitude decay of an electronic signal and the
resulting noise in images, you can adjust the maximum value for
the gain control. This camera provides both automatic and
manual control adjustments for the predetermined margins that
regulate the voltage level. To set the AGC mode do the following:

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1. At the Camera Setup menu, use the up and down
buttons to move to the AGC option and use the right and
left buttons to move to and between the AGC options
(ON or OFF).

Figure 14. AGC Menu

2. Select ON to set the maximum automatic gain value and
select OFF to set the system gain manually.

3. With ON or OFF selected and still highlighted, press the
bottom selection button, then use the right and left
buttons to adjust the marker on the scale.

Note: Note: Observe the results on the monitor screen for the

best setting.

4. Move to the PREVIOUS PAGE option and press to leave
the current menu.

5. Repeat step 4 to exit the camera setup menu.

23

White Balance

There are three white balance modes:

• ATW (default): The ATW (automatic tracking white
balance) modes monitor the color temperature
continuously while an internal microcontroller sets the
white balance. This setting is best when the color range
changes constantly. The ATW operating color
temperature range is between 2800 - 7500 K

• ATW-Wide: The ATW-wide operating color temperature
range is between 2000 - 11000 K.

• Hold: In the hold mode, the white balance color
temperature is computed as a reference at the moment
HOLD is selected with the bottom selection button. This
setting is best when the color range remains constant.
The camera will maintain a white balance setting at the
current color temperature read within the range of 2000 ­11000 K.

To set the white balance mode:
At the Main Menu, use the up and down buttons to move to the

WHITE BALANCE option, use the right and left buttons to move
to and between the options (ATW, ATW-WIDE, and HOLD),
then press the bottom selection button to select the option
showing.

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Figure 15. White Balance Menu

Note: Note: If selecting the Hold option, first fill the viewing area with a

neutral background of white or gray.

Locations (Lighting Environments)

The location settings provide three presets and one customizable
setting for defining the lighting environment that the camera is
viewing.

• General: Use this setting for high-contrast scenes where
there is no specific focus on lighter or darker areas.

• Outside: Use this setting for outdoor environments or
high-contrast scenes where the focus is on the darker
areas of the scene.

• Office: Use this setting for office environments using
fluorescent or tungsten lighting. This setting has the

25

lowest maximum dynamic range of the three preset
settings.

• Custom WDR: Use the options of this setting to adjust the
limits of the dynamic range.

To select a lighting environment setting:

• At the Main Menu, use the up and down buttons to move
to the LOCATIONS option, use the right and left buttons
to move to and between the options (GENERAL,
OUTSIDE, OFFICE, and CUSTOM_WDR), then press
the bottom selection button to select the option showing.

Figure 16. Locations Menu

To adjust the bias and limit of the custom WDR setting (if
selected):

• With CUSTOM_WDR still highlighted, press the bottom
selection button. At the WDR menu, use the up and down
buttons to move between the bias and limit scales and use
the right and left buttons to adjust the markers on the
scales.

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Figure 17. WDR menu

Note: Observe the results on the monitor screen for the best settings.

Adjusting the bias changes the dynamic range of the camera's
light meter. Reducing the limit value lowers the maximum dynamic
range of the camera. These values are best left at their defaults: 0
bias and 12 limit . If the internal parameters of the camera end up
differing from those set by the location setting due to adjusting the
default values, a location setting other than CUSTOM_WDR can
become CUSTOM_WDR.

Move to the PREVIOUS PAGE option and press to leave the
current menu.

PTZ

The camera provides a digital P TZ (pan/tilt/zoom) of 1X - 4X. To
access the digital PTZ menu:

• At the Main Menu, use the up and down buttons to move
to the P TZ option, then press the bottom selection button.

27

Figure 18. PTZ Menu

To adjust the PTZ limits:
At the Pan Tilt Zoom menu, use the up an d down buttons to move

between the zoom, pan, and tilt scales and use the right and left
buttons to adjust the markers on the scales.

Note: Observe the results on the monitor screen for the best settings.On

the zoom scale, 1 is 1X digital zoom and 10 is 4X digital zoom. The
pan and tilt settings are dependent on the zoom setting and range
from -100 to +100. If zoom is set to 1 (1X digital zoom), the pan and
tilt settings have no effect.

Move to the PREVIOUS PAGE option and press to leave the
current menu.

Exiting the Menus

At the Main Menu, use the up and down buttons to move to the
EXIT option, use the right and left buttons to move to (SAVE

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CHANGES, NO CHANGE, FACTOR Y DEFAULT), then press the
bottom selection button to select the option showing.

Note: FACTORY DEFAULT restores the factory default settings before

exiting the programming menus. This replaces all custom settings.

29

Webpage Access

The SymVeo IP Camera has an integrated web server interface.
This interface allows you to configure and control the SymVeo,
including viewing live video, adjusting video parameters, and
upgrading the firmware over the IP network.

To access the web interface:

1. Launch Internet Explorer (version 5.5 or later) on any
local Internet connected PC or laptop.

2. T ype in the unit’s IP address (default 3.112.55.167) in the
address field and press enter. The Enter Network
Password box should appear.

3. Enter the correct username and password in their
respective fields (the default username and password are
both admin). Click the OK button.

The IP Camera’s home page window (Figure 19) should appear.

Figure 19. Home page

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Configuration

Clicking on the Configure link will launch the Configuration
webpage. On this page you can remotely modify the following
settings of the SymVeo:

• Network settings: including the IP address, subnet mask,
and gateway address.

• Streaming settings: including: set the unit as a sender,
sender-enable setting, sender port, sender control enable,
sender control port, and sender multicast address.

• Camera MPEG setting: including set the MPEG quality,
format and resolution.

• Display option: option to display the camera title.

• Mail server and recipient settings: includes setting
destinations to receive email from a predefined email
server after the trigger button has been pressed.

• Date and time settings: including setting the time of the
camera to synchronize with the server.

• IP filter settings: Including the three modes: Disable,
White list, black list

• Xposure settings: Including four Xposure presets.

• Web settings: Including the web server IP address.

• Web user management: Including adding, deleting, and
editing a web user on this page.

• Factory Reset: an easy method to restore the factory
defaults.

31

Figure 20. Configuration webpage

Network Settings

Clicking on the Network Settings link will launch the Network
Settings web page. This page allows changes to the Symveo's IP
address. You can also enable DHCP (Dynamic Host
Configuration Protocol) and assign your unit a hostname. DHCP
is an Internet Protocol for automating the configuration of
devices that use TCP/IP. DHCP can be used to automatically
assign IP addresses.

Note: You can only use the web interface to change the SymVeo's IP

address if the domain already matches that of the network the
camera is connected to. You cannot use this feature to do the
initial change of the IP address on the camera. For more
information on how to change the IP address during installation,

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see the beginning of this document as well as Figure 6 and the
subsequent instructions.

Note: If you are a PAL user, you must configure the IP address to your

network's domain using the included serial cable and then change
the camera to PAL in the Video Settings page of the configuration
menu. Once this is done you can then use a PAL analog monitor
with the camera, as well as make subsequent changes to the
camera's IP address via the web browser or the On Screen Display.

Figure 21. Network settings webpage

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Streaming Settings

Video streaming is the process that the SymVeo uses to send
video data out over the network. The first parameter you can
select on this page is the Normal or Advanced Setup. On the
Normal setup the following options are available:

• Streaming Mode: Select from Sender or Disable.

• Streaming Protocol: Select from UDP or TCP. This
setting must match between the sender and receiver.

Figure 22. Streaming settings webpage

Click on the Save button to implement any changes.

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Advanced Streaming Settings

Selecting Advanced from the previous menu will display the
advanced streaming web page. The following options are
available (these settings must match between the sender and
receiver):

•Stream Port

• Stream address

• Sender control enable

• Sender control port

• Receiver control enable

• Receiver control port

Figure 23. Advanced streaming settings webpage

Click on the Save button to implement any changes.

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Camera MPEG Settings

This page provides settings that have to do with MPEG quality
and speed. Three quality settings are available; standard, medium,
and high. The MPEG preset settings control the video latency
(delay). Selecting the low latency preset can increase the speed of
the video, but the quality will suffer. Field rate and resolution
settings are also available. Up to 15 custom configurations can
also be setup and saved on this page. Audio can also be turned on
of off by camera.You can also change the camera title here.

SymVeo allows a number of different ways to control bandwidth,
including adjustment of resolution, compression (image quality),
and enabling or disabling audio. Each adjustable setting affects
not only bandwidth, but latency as well. In addition to these
settings, this menu is also used to switch between NTSC and PAL
(default is NTSC).

Video Resolution

Video Resolution can be set between five different resolutions in
each of NTSC and PAL. These resolutions are:

Table 1. SymVeo video resolutions

NTSC resolution NTSC pixels PAL resolution PAL pixels

D1 720 x 480 D1 720 x 576

4CIF 704 x 480 4CIF 704 x 576

VGA 640 x 480 VGA 640 x 480

CIF 352 x 240 CIF 352 x 288

QCIF 176 x 120 QCIF 176 x 144

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Figure 24. Video settings webpage

Display Options

Use this page to set whether you want to display the camera title.

Figure 25. The display options page

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Mail server and recipients settings

The page provides options for configuring the email server and
email recipients. You must input the server IP address and SMTP
port. We support 5 email recipients. The trigger button can be
applied to send camera information and video clips to recipients.

Figure 26. Email configuration

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Date and time settings

SymVeo provides two different ways to control the time: NTP
and manual.The NTP selection provides the configuration for a
network time server. It provides four options: Disable, Once per
day, Twice per day and Once per hour. You should make you
choice on how long you want to do the time synchronization
between Symveo and server. You should input server IP address,
and you also can input a backup server IP address. The daylight
saving option is specific to USA, Europe and Australia. The
GMT Offset is to be set according to your time zone. The manual
selection allows you to input the year, month, day, hour, minute,
and second manually on this page. When you click the apply
button SymVeo will set these parameters to the system.

Figure 27. Network time protocol configuration

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Figure 28. Manual time configuration page

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IP filer settings

This page provides three IP filter modes: Disable, White list, or
Black list.

Figure 29. The IP filter settings page

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In White list mode you can enter the IP address in the format of a
host or a subnet, and after applying, all the address you have
configured you can access the SymVeo.

Figure 30. The IP filter white list page

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In Black list mode you can enter the IP addresses in the format of
a host or a subnet, but after applying all the addresses you
configured you will not be able to access the SymVeo.

Figure 31. The IP filter black list page

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Xposure parameter settings

This page provides four preset settings for Xposure Wide
Dynamic Range parameters: Indoor, Outdoor, General 1, and
General 2.

Figure 32. Xposure parameter settings

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Web settings

In order to properly view the live video output from SymVeo,
your computer must be equipped with the latest ActiveX controls.
You should input the server IP address in this page so that the
Symveo can download and register it in your computer.

Figure 33. The Web settings page

Click Apply to initiate the changes and then the Save button to
save any changes.

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Web user management

You can add, delete, or edit users through this page. Three types
of security levels are also offered here. They are:

• Viewer: Access to live video features only.

• Installer: Access to live video and firmware upgrades

only.

• Administrator: All levels and all menus.

Figure 34. The web users management page

Factory Reset

This page is provided to reset the SymVeo to the factory default
conditions. The only settings that are not reset are the IP
addresses.

Figure 35. The factory reset page

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SymBrowser - Video stream control

The SymBrowser screen provides you access to live and recorded
video without the need for additi onal software. Simply type in the
unit’s IP address and click on the connect button. The following
features are available:

• Right-click on the video to switch from live or playback
mode or view full-screen.

• Double-click to switch from a quad stream to a non quad
stream and back again.

Figure 36. The video stream control window

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Info page

This page provides access to the User Access Log and Camera
Information pages.

Figure 37. The info page

The User Access Log

This page shows the 10 latest users, including their IP address
and user name. The unauthorized access list keeps a log of all
unauthorized users that attempt to access live video or the camera
settings. This log shows a list of IP address, attempted user name
and number of attempts.

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Figure 38. The active user list page

Camera Information

On this page you will find general information such as model
name, serial number, boot version, software version, hostname,
IP address, and MAC address.

Figure 39. The camera information page

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Firmware upgrades

To properly upgrade the IP Camera, the following conditions
must exist:

1. You must have the flash upgrade file. You can obtain this
file by contacting GE Security Technical Support. (See

Contacting technical support on page 53.) When calling,

please have the following information available:

• the model number of the product;

• the serial number and revision of the product;

• the current firmware version;

• the date purchased; and

• The reason you wish to upgrade the firmware.

2. The SymVeo IP camera unit must be connected to a PC
equipped with Microsoft Internet Explorer version 5.5 o r
later via an ethernet cable.

3. You must know the IP address of the IP Camera.

4. You must exit all nonessential software on the PC.

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To upgrade the IP Camera, do the following:

1. Launch your browser (Internet Explorer 5.5 or later).

2. Click the Upgrade link on the main menu. The Firmware
Upgrade page should appear.

3. Navigate to the upgrade file using the Browse button or
type in the correct path and filename. After you locate the
file, click the Send File button.

Figure 40. The F irmware upgrade page

4. Click the Confirm button. A progress bar will appear.

CAUTION

Please wait for the progress bar to finish, then wait
for confirmation!

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5. Click the Reboot button to restart the unit for changes to
take effect. If unsuccessful, download the flash file and
repeat the process.

Figure 41. The F ile upload confirm page

Note: if Symveo's IP address is changed with new firmware, you should

use the new IP address to connect to Symveo; otherwise the page
will be reloaded.

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Troubleshooting and support

Before calling for technical support, see if this troubleshooting
section can assist you in resolving your problems.

• There’s no picture on the monitor.

Lens cap may still be in place. If so, remove the lens cap.
No power to the camera. Check that the power LED at

the camera is lit. If the LED is not lit, check the camera
power supply.

Monitor is not functioning properly. Connect a test
monitor to the VIDEO OUT connection to check for a
local video signal.

• Picture quality is poor.

The camera lens may be dirty. If so, clean the lens.
The monitor may not be set up properly. Ensure that the

monitor settings are correct and that termination at the
monitor is correct. Confirm that the cable between the
camera and the monitor is working properly.

The camera may not be focused properly. Refer to the
instructions that came with the lens you purchased.

The camera may not be set up properly for the lens type:

• For C-mount lenses, attach the C-mount adapter

between the lens and the camera.

• For C-mount lenses, remove the C-mount adapter.

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Contacting technical support

For assistance installing, operating, maintaining, and
troubleshooting this product, refer to this document and any other
documentation provided. If you still have questions, you may
contact technical support and sales 24 hours a day, 7 days a week.

For sales and technical support assistance, we provide customers
with several options (see Table 2). Our support phone number is
available Monday through Friday (excluding holidays) between
the hours of 6 a.m. and 5 p .m. Pacific Time.

Note: Be ready at the equipment before calling for technical support.

Table 2. Sales and support contact information

Sales Technical support

Phone:

800-469-1676 888-437-3287 (Mon. – Fri.

6 a.m. to 5 p.m. Pacific Time)

541-754-9133 541-740-3589 (all other times)

E-mail

[e-mail] [e-mail]

Fax

541-754-7162 541-752-9096 (24 hours/day)

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