SuperBus 2000 Concord 4 GSM Module
Installation Instructions
466-2262A • October 2006
Copyright © 2006, GE Security Inc.
Introduction
This is the GE SuperBus 2000 Concord 4 GSM Module Installation Instructions for part number 600-1053. The module can be
used on Concord 4.0 and higher.
The module interfaces with the Concord panel data bus and is
powered by the panel battery or an auxiliary 12 VDC power
supply. S tatus LEDs indicate bus and paging network communications. A supervised zone input allows you to connect a hardwired contact. Figure 1 shows the location of the main module
components and Table 1 describes the component functions.
Figure 1. Main module components
Antenna
jack
PWR LED
BUS LED
AUTO LED
Unused LED
Status LEDs
Wiring
terminals
SIM
card
Serial
number
label
GSM status LEDs
Installation tips
Use the following tips to help guarantee your success with the
Alarm.com Concord GSM Module:
1. Make sure you create the customer account on the
Alarm.com dealer website at least 24 hours before installation. See Account creation on page 6.
2. Make sure you turn off the Access Code Lock feature.
3. Use the LEDs on the module to check the signal strength
before you permanently mount the module.
4. Power the module off of the battery (see Wiring on page 3),
not off of the panel.
5. Do a manual phone test to initiate communication (see
Power up on page 4).
GSM status LEDs
Figure 2 shows the GSM status LEDs and Table 2 describes the
LED functions. See GSM status LEDs on page 5 for more information.
Figure 2. GSM status LEDs
Serial
number
label
L1 L2 L3 L4
GSM status LEDs
Table 1. Module component descriptions
Component Function
PWR LED Indicates module power status.
BUS LED Indicates data bus activity between the panel and
AUTO LED Indicates module/data transceiver communication.
Status LEDs Indicates communications status with GSM network.
Wiring terminals Provides panel and zone wiring connections.
Antenna jack Antenna connection for wireless data transceiver.
GSM status LEDs Indicates communication with the GSM network,
Serial number A 15-digit number beginning with 35323900. Only the
module.
report errors, and signal strength.
last 10 digits, starting with 900, are used for account
activation.
Table 2. GSM status LEDs
LED Function
LED 1 Error LED. Will slash 1 to 8 times in a four-second
LED 2 Panel communication LED. Flashes every time a data
LED 3 GSM communication LED. Flashes every time a data
LED 4 GSM signal level LED. Flashes 0 to 5 times, or toggles
interval to indica te specific error conditions such as a
network error, panel communication error, or GSM
radio error.
packet is received from the panel.
packet is received from the GSM radio.
on/off when communicating with the Alarm.com
servers.
SuperBus 2000 Concord 4 GSM Module
2
Installation Instructions
Installation
Before you install the system, the module must be activated (see
Account creation on page 6). The account creation process auto-
matically activates the module within 24 hour.
Installation consists of finding a good mounting location for the
module to optimize wireless signal strength, mounting the
module, wiring the module, and installing a case tamper.
Installation guidelines
Use the following installation guidelines:
• The module draws a maximum of 65 mA (continuous) in
PowerSave mode and 100 mA (continuous) in Idle Mode
and Connected Mode from the panel. The module can draw
up to 1600 mA (instantaneous peaks) from the panel.
• Do not exceed the panel total output power when using
panel power for bus devices and hardwired sensors (refer to
your panel documentation).
• Use four-conductor, 22 or 18 gauge stranded wire to
connect the module to the panel. Table 3 shows the
maximum wire length for each gauge.
Table 3. Maximum wire length
Gauge Maximum wire length to panel
22 gauge 40 ft. (12.2 m)
18 gauge 90 ft. (27.4 m)
Tools and supplies needed
You will need the following tools and supplies:
• Small blade and Phillips screwdriver.
• Drill and bits for screws and/or anchors.
• Wire cutter/stripper.
• Four-conductor, 22-gauge or larger stranded wire.
• #6 panhead screws (4 included).
• Wall anchors (4 included).
• 2 Kohm EOL resistor (included).
Module location guidelines
Use the following guidelines to choose a location for the module:
• Check the signal strength before choosing a location. Do a
walking signal strength test by powering the module off the
battery directly (connect the GND and +12V terminals).
After two minutes, GSM status LED 4 will flash between
one and five times, equivalent to the number of bars on a
cell phone. We recommend a signal level of two or higher.
• A void mounting the module in areas with excessive metal or
electrical wiring, such as furnace or utility rooms.
• Locate the module near an outside wall, preferably on an
upper level.
• Leave 12 to 18 in. (30 to 45 cm) of open space above the
module for the antenna.
• For homes or businesses located in canyons or with hills
nearby, it is necessary to place the antenna higher in the
building.
Mounting
To mount the module, do the following:
1. Press down on the top of the enclosure cover (Figure3) and
set it aside.
Figure 3. Removing the cover
Press down here
2. Screw the antenna onto the antenna jack (Figure 4).
Figure 4. Antenna jack and mounting holes
Mounting
hole
Mounting
hole
Wire access area
CAUTION: You must be free of static electricity
before handling electronic components.
Touch a grounded metal surface before
touching the circuit board.
Antenna
jack
Mounting
hole
3. Place the module backplate on the wall at the desired
mounting location, check for level, and mark the three
mounting holes and the wire access area (Figure 4). Be sure
to leave at least 12 to 18 in. (30 to 45 cm) above the backplate for the antenna.
4. Set the backplate aside and drill holes at the mounting and
wire access area locations.
5. Use wall anchors where studs are not present and secure the
backplate to the wall with the enclosed screws.
3
Wiring
To wire the module, do the following:
1. Remove AC panel power and disconnect the backup battery .
CAUTION: To prevent damaging the panel or
module, you must remove panel AC
power and disconnect the backup
battery before making or changing
wiring connections.
2. Wire the module to the panel bus and to the battery terminals for power (Figure5).
Note: The module can also be powered off the SuperBus
Figure 5. Wiring connections
+12V
Red
2000 two amp power supply (600-1019), but should
not be powered directly off the panel.
Concord control panel
- +
24V GND +12V A B
GSM Module
B GND
A
Black Green
White
Red
10 amp fuse
Black
+
12V battery
-
Case tamper switch installation
If the module is easily accessible, you can add case tamper detection to activate an alarm or trouble (dep ending on panel pr ogramming) when the cover is removed.
To install the tamper switch, see Figure 6 and do the following:
1. Slide the reed switch into the plastic holder on the module
backplate.
Figure 6. Case tamper switch installation
Module
backplate
Magnet
Magnet
clip
Reed
switch
2.0 Kohm EOL resistor (01-022)
2. Connect a UL Listed reed switch (with 2 Kohm EOL
resistor 01-022) to the module zone input or to any unused
hardwired input on the panel.
3. Insert the magnet into the nibs on the top cover and press the
magnet clip down over the magnet until it clicks into place
into the cover.
Module
cover
3. You can connect an input device to the module Z1 and
ZCOM terminals if required.
SuperBus 2000 Concord 4 GSM Module
4
Installation Instructions
Power up
To power up the module and panel and start communication
between them, do the following:
1. Verify that all wiring between the panel and module is
correct.
2. Connect the backup battery and restore AC power to the
panel.
Note: Whenever any module is added or changed, you
must remove panel power and reapply it for the panel
and module to communicate successfully.
3. Enter installer program mode and turn off the Access Code
Lock feature (Security menu). This must be se t to off for the
system to communicate with Alarm.com. The module PWR
LED should turn on. After a few seconds, the module BUS
and AUTO LEDs should flash to indicate successful
communication with the panel.
4. Verify that GSM status LED 1 is not flashing any errors (see
GSM status LEDs on page 5). Also, verify that LED 4 is at
least flashing a level of two. Otherwise, relocate the
module. If LED 1 and LED 4 are not flashing at all, and
LED 2 and LED 3 are flashing together, the module is in
PowerSave mode and the battery needs to be charged.
5. Do an installer GSM manual phone test (at a system
touchpad, enter 8, installer code, 3). Disarm the panel by
entering 1, installer code within 10 seconds of starting the
phone test. Before doing the manual phone test, the bottom
red status LED should be on and the yellow status LED
should be flashing. The yellow LED will stay on solid once
the manual phone test is completed.
Note: Do not press any system touchpad buttons during
the five to eight minutes or the time will not set .
During this time, the keypad will go in and out of
programming mode and will beep several times.
Status LEDs
The status LEDs, located on the left side of the module (Figure 1
on page 1) indicate the current signal and status of the Wireless
Gateway Module. The bottom red LED indicates if the module is
in range and if it is registered. The yellow and green LEDs indicate the message status. The top LED is not used.
Red LED
On. When the module is in range and registered with the
network.
Off. When the module is out of range and not registered
with the network.
Blinks. When the module is registered with the network,
but out of range.
Yellow LED
On. After the first message has been sent by the module
and received by Alarm.com.
Off. Until a message has been sent by the module.
Blinks. When the first message is being sent by the
module.
Green LED
Off. As soon as Alarm.com receives the message from the
module (off most of the time).
Blinks. When the message is being sent by the module.
Table 4 describes status LED condition patterns.
Table 4. Status LED condition patterns
Condition
number
Red
Yellow
LED
Green
LED
sent, not currently sending message.
not currently sending message.
currently sending message.
message, currently sending message.
sent, currently sending message.
sent, not currently sending message.
message, currently sending message.
Condition
LED
1 Off Off Off Module not powered up/not working.
2 On Off Off Module in range, first message not
3 On On Off Module in range, first message sent,
4 On On Blinks Module in range, first message sent,
5 On Blinks Blinks Module in range, sending first
6 Blinks On Blinks Module out of range, first message
7 Blinks On Off Module out of range, first message
8 Blinks Blinks Blinks Module out of range, sending first
5
GSM status LEDs
There are four small GSM status LEDs, located below the serial
number label on the module (Figure1 on page 1).
LED 1 (red)
LED 1 flashes when an error is encountered. The number of
flashes is the error number. If there are two or more errors at the
same time, the errors will be flashes one after the other. The LED
will stay off for at least four seconds between errors.
Table 5 describes the errors indicated by LED 1.
Table 5. Error descriptions
Flashes Error description
1 Module cannot communicate with the panel. Check wiring
2 The SIM card is missing. The SIM card holder can be found in the
3 This is a common error if the module takes more than ten seconds
4 The module is registered on the GSM network, but cannot connect
5 The radio portion of the module is not working correctly.
6 T his is an erro r only i f it pe rsists for mo re than a minut e. Oth erwis e,
7 Access Code Lock is on. The module cannot do certain operations
8 Contact Alarm.com Technical Support.
LED 2 (yellow)
LED 2 flashes with every communication between the module
and the panel. Normal pattern calls for a series of quick flashes
every two seconds in Idle mode or four seconds in PowerSave
mode.
LED 3 (green)
LED 3 flashes with every communication between the module
and its radio unit in Idle mode and with every communication
with Alarm.com in Connected mode. In PowerSave mode, this
LED flashes in unison with LED 2.
LED 4 (green)
LED 4 indicates the GSM signal level as a number of flashes (1
to 5). The signal level is updated every eight seconds. No flashes
indicate one of the following:
In Connected mode, the LED toggles on and off.
between the panel and the module. Make sure the bus wires are
not swapped.
gateway just below the antenna (Figure 1 on page 1).
to register with the GSM network. It is normal for this error to show
up for approximately 30 seconds while the module registers with
the GSM network (at power up, for example). If it persists, then the
module is unable to register with the GSM network. Check LED 4
for the signal level. If the signal is too low, change the module’s
location or use a higher gain antenna. If the signal is good, the
module may be roaming on a GSM network that doesn’t partner
with ATT-Cingular. If the module had been communicating in the
past, there may be new interference from some other device or
building.
with Alarm.com. Contact Alarm.com Technical Support.
it is an indication that the module is fixing an unusual condition
regarding the communication with the GSM network.
with the panel. This option should be turned off at the panel
(System Programming - 0003).
• The module is in PowerSave mode or in Connected mode.
• The module is powered up or has just exited PowerSave
mode.
• There is no GSM tower coverage in the area.
Module states (modes)
There are three module states (modes).
Idle mode
In Idle mode, the AC power is up, the battery level is greater than
11.5 volts, and the module is not currently connected to the
Alarm.com servers. This is normal for the module and the most
common state.
LED 1. Flashes errors, if any.
LED 2. Indicates communication with the panel.
LED 3. Indicates communication with the radio unit.
LED 4. Indicates the signal level (1 to 5 bars).
PowerSave mode
In PowerSave mode, the module just powered up, AC power is
down, or battery level is less than 11.5 volts. The radio part of the
module draws 10 mA in PowerSave mode. It is fully functional
and will go into Connected mode as soon as a signal needs to be
sent. Doing a manual phone test will switch the module into Idle
mode and update the signal level reading.
LED 1. Inactive.
LED 2. Indicates communication with the panel.
LED 3. Same flashing pattern as LED 2.
LED 4. Inactive.
Connected mode
In Connected mode, the module is connected to the Alarm.com
servers and reported an alarm or other condition. The module
stays in Connected mode for at least six minutes after the last
message is exchanged. Entering Installer Programming mode
will cause the module to go into Idle mode.
LED 1. Flashes errors, if any.
LED 2. Indicates communication with the panel.
LED 3. Indicates communication with Alarm.com.
LED 4. Alternates two seconds on, then two seconds off.
Sensors 94, 95, and 96
If sensors 94, 95, and 96 are not learned in, after doing a manual
phone test, the text for these sensors will display important information for troubleshooting purposes. Alarm.com technical
support staff may request this information during service calls.
Sensor 94 text. SIM card number.
Sensor 95 text. Type of central station reports enabled.
Sensor 96 text. Serial number.
SuperBus 2000 Concord 4 GSM Module
6
Installation Instructions
Account creation
Alarm.com recommends creating the customer account 24 hours
prior to installation to ensure that the GSM radio is activated. If
you are not currently an Alarm.com dealer, please visit the
Alarm.com website (www.alarm.com) and submit an information
request, or e-mail info@alarm.com.
To create a new customer account, do the following:
1. Log on to the Alarm.com dealer website (www.alarm.com/
dealer).
2. Enter your dealer login and password, then click Go to
customer support to access the Customer Search Data web
page.
3. Cli
ck
Create Customer
tion
screen appears (
Note: Enter the email address where you would like
Figure 7. Step One: Customer Information screen
Alarm.com to send messages.
Step One: Customer Information
Required fields are marked with a *
First Name *
Last Name *
Street 1 *
Street 2
City *
State *
Zip Code *
Phone
Number *
E-Mail *
Back
Figure 7
Home
. The
Step One: Customer Informa-
). Enter the required information.
Next
?
4. Click
Figure 8. Step Two: Create Customer’s Login screen
Next
. The
Step Two: Create Customer’s Login
Figure 8
appears (
). Enter the customer login name. Follow the
directions on the screen. You can also click
Generate Login
Step Two: Create Customer's Login
Enter the first login preference in the text box
below. Alarm.com will check to make sure this
login is not already taken, and that it meets the
basic login requirements (4-15 alphanumeric
characters). You will be prompted to enter a
new login if these requirements are not met, or
if the login is taken.
and Alarm.com assigns a login for you.
Automatically Generate Login
Back
Next
screen
Automatically
?
5. Click Next. The S tep Thr ee: System Location screen appears
(Figure 9). If the system is begin installed at the address
entered in Step One: Customer Information, select Yes and
that information will appear automatically in some of the
fields. If the address is different than Step One: Customer
Information, select No and enter the address and time zone
where the system is being installed.
Figure 9. Step Three: System Location
Step Three: System Location
Will the system be installed at the
address entered in Step One?
Yes No
?
Street 1 *
Street 2
City *
State * & Zip Code *
Time Zone *
EST
NextBack
7
6. Click Next. The Step Four: Panel Information screen
appears (Figure 10). The Modem Serial # is the last 10
digits of the label on the module circuit board (Figure 1 on
page 1). Alarm.com needs at least 24 hours notice for new
accounts to ensure the module is active on the wireless
network by 5 AM EST on the installation date you enter.
Figure 10. Step Four: Panel Information screen
Step Four: Panel Information
Panel Type
Master User Code
Modem Serial #
When do you plan to install the system?
Installation Date
Concord
NextBack
?
8. Click Next. The Step Six: Central Station Forwarding
screen appear (Figure 12). Select one of the options and
enter the central station information.
Figure 12. Step Six: Central Station Forwarding screen
Step Six: Central Station Forwarding
?
The plan you selected includes Central Station Forwarding.
When Alarm.com receives an alarm from this system, the
signal can be forwarded to the central station. Please fill in the
form below to set the forwarding parameters for this system.
Do not forward alarms for this customer
Only forward alarms if the phone line fails
Forward all alarms
(This may cause duplicate signals at the central station)
Central Station Account #:
Central Station Phone #:
NextBack
9. Click Next. A confirmation screen appears that lets you
review all entered information (Figure 13). If changes/
corrections are needed, click edit next to that data field.
7. Click Next. The Step Five: Choose a Service Plan screen
appears (Figure 11).
Figure 11. Step Five: Choose a Service Plan screen
Step Five: Choose a Service Plan
Select a service plan from the options below.
Wireless Signaling
Basic Interactive
Advanced Interactive
Advanced Commercial
Compare All Plans
Back
Note: Selections in the Service Plan screen will vary
depending on availability of service plans.
Next
Figure 13. Confirmation screen
Step One: Customer Information
First Name:
Last Name:
Street 1:
Street 2:
City:
State:
Phone Number:
E-Mail:
Step Two: Customer Login
Requested Login:
Step Three: System Location
Street 1:
Street 2:
City:
State:
Zipcode:
Timezone:
Step Four: Panel Information
Panel Type:
Master User Code:
Modem Serial #:
Central Station Account #:
Central Station Phone #:
Modem PIN:
Installation Date:
edit
edit
edit
edit
- done -
SuperBus 2000 Concord 4 GSM Module
8
Installation Instructions
10. When you are satisfied with the information entered, click
done. The Account Creation Successful screen appears
(Figure 14). Click View and Print Welcome Letter. Print
two copies of the welcome letter, one for the customer and
one for your records. This letter includes the customer’s
login, temporary password, and instructions on how to get
started.
Note: If you leave the Account Creation Successful screen
without printing the welcome letter, you must click
Search customer data and then select the customer
support option New Welcome Letter.
Figure 14. Account Creation Successful screen
Account Creation Successful!
You have successfully created an Alarm.com
account for (customer name here).
Click the link below to print a
Welcome to Alarm.com
letter to give to (customer name here)
(We recommend that you also print a
duplicate for your own records.)
View & Print Welcome letter
Troubleshooting/testing
Check GSM status LED 1 to see if it is flashing any errors. See
Table 5 on page 5 for descriptions of the errors indicated.
• The power LEDs (the green LED at the top of the module
in Figure 1 on page 1) is not on.
Turn off the panel power and verify that all wiring is
correct.
• Module status LEDs (on the left side of the module in
Figure 1 on page 1) do not turn on immediately after
initial power up.
You must wait 5 to 8 minutes after power up for the module
to communicate with Alarm.com.
Access Code Lock feature (in panel memory) must be
turned off for correct operation.
• Touchpads/sirens are beeping even though the system is
not armed.
Press touchpad status button and the panel reports the status
issue and stops beeping.
• The status LEDs (on the left side of the module in Figure 1
on page 1) are all off.
Verify that there is GSM coverage in the location.
Do a walking signal test (see Module location guidelines on
page 2).
Ensure the module is correctly powered off the battery.
Note: If the Wireless Gateway Module is powered down for a
short period of time, buffered messages may be received
from the GSM network when module power is restored.
Note: The GSM module does support reporting of all touchpad
panics, but will not send touchpad number along with the
cancel report.
FCC compliance
This device complies with part 15 of the FCC rules. Operation is subject to the
following conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference
that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment .
Specifications
Compatibility Concord panels with software versions 4.0
Power requirements 12 V nominal, 65 mA (continuous) 1600 mA
Inputs One hardwired zone input
Cellular network Quad Band GSM/GPRS
Power/data bus One 4-wire SuperBus 2000 auto addressing,
Indicators One module/panel communication status
Temperature
Operating
Storage
Humidity 90% relative humidity noncondensing
Case color Belgian gray
Case material High-impact, ABS plastic
and higher
(instantaneous peaks) maximum (from panel
or auxiliary power supply)
power/communication data bus
LED, one module power LED, one automation
LED, three wireless communication status
LEDs
32 to 120°F (0 to 49°C)
-30 to 140°F (-34 to 60°C)
Toll-free: 888.GESECURity (888.437.3287 in the US, including Alaska and Hawaii; Puerto Rico; Canada).
Outside the toll-free area: Contact your local dealer.
Technical support
www.gesecurity.com
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