GE StoreSafe Pro User Manual

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StoreSafe Pro
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All Rights Reserved.
Any GE Security software supplied with GE Security products is proprietary and furnished under license and can be used or copied only in accordance with the terms of such license.
This document contains proprietary information that is protected by copyright. No part of this document may be reproduced or transmitted in any form or by any means without the prior written permission of GE Security.
The information contained in this document is subject to change without notice. GE Security in keeping pace with technological advances is a company of product innovation. Therefore, it is difficult to ensure that all information provided is entirely accurate and up-to-date. GE Security accepts no responsibility for inaccuracies or omissions and specifically disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence, directly or indirectly, of the use or application of any of the contents of this document.
For the latest product specifications, visit GE Security online at www.GE-Security.com or contact your GE Security sales representative.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
You are cautioned that any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
For technical support before and after installation, call 800-469-1676.
Technical support is available 24 hours a day, 7 days a week.
Call: Tech Support 800-469-1676 (6 A.M. – 5 P.M. PST Monday through Friday)
Tech Support 541-740-3589 (all other times) Main 800-343-3358 or 541-754-9133 Fax: Tech Support 541-752-9096 (available 24 hours a
day) Main 541-754-7162 Web: www.ge-security.com
0150-0295A / June 2004
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Contents
1 StoreSafe Pro Overview........................................................................................ 6
1.1 Products Featured In This Manual...................................................................................6
1.2 Product Description.......................................................................................................... 6
1.3 Passwords.........................................................................................................................7
1.4 Unpacking ......................................................................................................................... 8
1.5 Installation Environment ..................................................................................................8
1.6 Associated Equipment .....................................................................................................8
1.7 The Back Panel.................................................................................................................9
1.8 Power-Up ......................................................................................................................... 13
2 StoreSafe Pro Basic Operations ........................................................................15
2.1 Principal Operating Modes............................................................................................. 15
2.2 The Front Panel...............................................................................................................15
2.3 Live Viewing....................................................................................................................16
2.4 Playback.......................................................................................................................... 17
2.5 Recording........................................................................................................................20
2.6 Display Options ..............................................................................................................21
2.7 Active Cameos ................................................................................................................ 22
2.8 Sequencing ..................................................................................................................... 22
2.9 On-screen Indicators ......................................................................................................23
2.10 Triplex Mode ................................................................................................................... 25
2.11 The Print Image Button ..................................................................................................27
2.12 The Record CD Button ...................................................................................................28
3 Menu System Overview....................................................................................... 29
3.1 Menu Notation In This Manual........................................................................................29
3.2 Accessing The Menu System ......................................................................................... 29
3.3 Available Menus..............................................................................................................29
3.4 Menus In This Manual.....................................................................................................30
3.5 Navigating The Menu System......................................................................................... 30
3.6 Menu Shortcuts............................................................................................................... 30
3.7 The Main Menu................................................................................................................31
3.8 Time/Date ........................................................................................................................ 31
3.9 Record............................................................................................................................. 33
3.10 Alarms............................................................................................................................. 41
3.11 Macro ..............................................................................................................................44
3.12 Motion Detection ............................................................................................................45
3.13 Camera Setup ................................................................................................................. 48
3.14 Audio Setup....................................................................................................................51
3.15 Quick Wave Setup .......................................................................................................... 51
3.16 Communications ............................................................................................................51
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3.17 Front Panel Lock ............................................................................................................54
3.18 Factory Settings .............................................................................................................54
3.19 Passwords ...................................................................................................................... 55
3.20 The Operator Menu.........................................................................................................56
4 Alarms .................................................................................................................. 58
4.1 Alarm Input......................................................................................................................58
4.2 Alarm Output...................................................................................................................58
4.3 Alarm Acknowledge........................................................................................................58
4.4 On-screen Displays During Alarms................................................................................58
4.5 Alarm Operations During Playback................................................................................58
4.6 Alarm History Box...........................................................................................................59
4.7 Searching For Recorded Alarms....................................................................................59
5 Searching ............................................................................................................. 60
5.1 Disk Analysis Screen......................................................................................................61
5.2 Quick Archive to CD .......................................................................................................61
5.3 Search Filters..................................................................................................................62
5.4 Retail Search................................................................................................................... 63
5.5 Search Results................................................................................................................ 66
6 WebBrowser......................................................................................................... 68
6.1 WaveBrowser Overview and Controls ...........................................................................69
6.2 StoreSafe Pro WaveLink.................................................................................................70
7 Technical Specifications..................................................................................... 72
8 RS232 Event Generation/Text Insertion Protocol ............................................. 74
8.1 Message Structure..........................................................................................................74
8.2 Message Type .................................................................................................................74
8.3 Alarm/Event Fields..........................................................................................................75
8.4 Alarm Actions .................................................................................................................75
8.5 Event Actions..................................................................................................................76
9 RS232 Remote Control Protocol ........................................................................77
9.1 Front Panel Button Emulation........................................................................................77
9.2 Configuration and Status ...............................................................................................78
10Macro Tables........................................................................................................ 79
10.1 Macro Functions Table...................................................................................................79
10.2 Scheduled Macro Table..................................................................................................80
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11Warranty and Service.......................................................................................... 81
11.1 Factory Service............................................................................................................... 81
11.2 Warranty and Return Information .................................................................................. 82
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1 StoreSafe Pro Overview
1.1 Products Featured In This Manual
StoreSafe Pro
1.2 Product Description
StoreSafe Pro is a video multiplexer capable of recording from multiple cameras to an internal hard drive while simultaneously providing playback. Unlike outdated time-lapse VCRs, StoreSafe Pro records high-resolution pictures. Digital recording improves playback quality over VCRs, and eliminates the hassle of cleaning heads, changing tapes or servicing motors. Depending on the setup, StoreSafe Pro can store from a few hours to more than 3 years of color images.
Programmable search features eliminate time consuming fast-forwarding or rewinding of tapes, while searching for critical data. Search for recorded images or events by alarm, time, date, video loss, or camera number. StoreSafe Pro also features convenient front panel buttons for one-touch printing and archiving (CD writing).
Caution! This products primary purpose is to furnish video multiplexing and recording. Although the unit has alarm handling and motion detection functions, they are considered secondary features. This unit should not be the only alarm device on site.
Features
Multiplexer functionality with built-in digital recording.
Simultaneous recording, playback, and live multiscreen viewing.
60pps (pictures per second) recording of up to 16 cameras.
Remote Programming and control through the RS232 and ethernet ports.
View live or recorded images remotely using WaveReader software.
Dual monitor displays.
Auto-detect video mode on startup (NTSC or PAL).
Video motion detection (intrusion and activity).
Displays include full screen, sequenced, picture-in-picture, and multiscreens.
Alarm Handling with History Log.
Retail text search.
Archive Video onto CD-Rs with built in CD Writer.
Continuous Recording with simultaneous Archiving.
Preview search results with thumbnail images.
Clock synchronization with Network Server.
One-touch Print Image button.
Dynamic IP addressing (DHCP).
Support for Dynamic Domain Name Server (DDNS).
Covert camera recording (recording without display).
Auto-Daylight savings time change function.
Alarm Notification via email.
Integrated WaveBrowser Software.
Support for over a dozen languages.
Hard Disk monitoring and testing features.
Playback and live audio via WaveReader on audio supported models.
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1.3 Passwords
Passwords are provided to limit access to menus and certain functions. Two levels of password security are provided:
Operator: Limited menu access, only the Operator menu is available.
Installer: Complete menu access, both the Main and Operator menus are available.
As a security measure, it is recommended that the Operator and Installer passwords be changed after installation is complete (see section 3.19). Store the passwords in the administrator’s secure files.
Default Passwords
Four-Channel Units
Password
Type
Operator Operator
Installer Installer
Factory
Defaults
Language Installer
Ethernet
Access
Reset
Access
Level Function
Provides access to the Operator
and SystemView menus.
Provides access to all on-screen
Resets the multiplexer to the
Installer
Installer
factory defaults (except the time,
date, email addresses, and email
Provides access to the On-screen
Language menu.
Deactivates the ethernet
password, so that the unit may be
accessed by any PC equipped with
Ten and Sixteen-Channel Units
Password
Type
Access
Level Function
menus.
IP address).
WaveReader.
Changeable
by user?
Yes
Yes 3 4 4 4
No 4 1 1 1
No 1 4 1 4
No 1 1 1 1
Changeable
by user?
Press ‘ENTER’
Default
Password
4 Times
Default
Password
Operator Operator
Installer Installer
Factory
Defaults
Language Installer
Ethernet
Access
Reset
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Installer
Installer
Provides access to the Operator
and SystemView menus.
Provides access to all on-screen
menus.
Resets the multiplexer to the
factory defaults (except the time,
date, email addresses, and email
IP address).
Provides access to the On-screen
Language menu.
Deactivates the ethernet
password, so that the unit may be
accessed by any PC equipped with
WaveReader.
Yes
Yes 3 4 7 7
No 8 1 1 1
No 5 4 1 5
No 1 1 1 1
Press ‘ENTER’
4 Times
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1.4 Unpacking
Check the package and contents for visible damage. If any components are damaged or missing, do not attempt to use the unit, contact the supplier immediately. If the unit must be returned, it must be shipped in the original packing box.
Package Contents
The StoreSafe Pro unit.
The Alarm Interface Circuit Board (P/N 0090-0077).
Accessory PCB (P/N 0900-0127).
The User Manual (P/N 0150-0295).
A WaveReader Software CD (P/N 0151-0005-27W21 or later).
The WaveReader Software Manual (P/N 0150-0143).
WaveWatch User Manual (P/N 0150-0189).
Power Supply (P/N 4310-0020).
Power Cords (110 VAC P/N 4310-0002) and (220 VAC P/N 4310-0001).
1.5 Installation Environment
Power: Ensure that the installation site’s AC power is stable and within the rated voltage of the 12
Volt DC power supply. If the site’s AC power is likely to have spikes or power dips, use power line conditioning or an Uninterruptable Power Supply (UPS).
Ventilation: Ensure that the location planned for the installation of the unit is well ventilated. Take note of the locations of the cooling vents in the unit’s enclosure, and ensure that they are not obstructed.
Temperature: Consider the unit’s operating temperature (0 to 40 °C) and non-condensing humidity specifications (10% to 80%) before choosing an installation location. Extremes of heat or cold beyond the specified operating temperature limits may cause the unit to fail. Do not install the unit on top of other hot equipment. Leave space between rack mounted units.
Moisture: Do not expose the unit to rain or moisture. Moisture can damage the internal components. Do not install the unit near sources of water.
Chassis: Other equipment may be placed on top of the unit if it weighs less than 35 pounds (16 kilograms).
1.6 Associated Equipment
Associated equipment in a typical security system could contain the following items:
Two monitors
Printer with Printer Server connected via ethernet cable.
Video cameras: Composite video, 1 volt peak-to-peak.
Alarm input devices: Pressure sensors, motion detectors, etc.
Alarm output devices: Buzzers, Sirens, Flashing Lights, etc.
A PC connected via ethernet cable.
For instructions regarding the connection of the associated security equipment in your system, please consult the instruction manual of the associated equipment.
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1.7 The Back Panel
RS-232/1
RS-485/1
ETHERNET
RS-485/2
RS-232/2
45637
1089
1
1 2 3 4 5 6 7 8
9 10 11 12 13 14 15 16
2
B
12V DC
AUDIO
1. Camera Inputs: BNC connector, looping. Auto Terminating.
2. Composite Monitor-A and -B Output: Composite video output with BNC style connector.
3. Power Input: For connecting the power supply.
4. Alarm I/O: For connecting alarm inputs, and alarm output relays.
5. RS232 Port 1: For modem connection and external control of the unit.
6. Aux Port: For connecting the Accessory PCB for Audio inputs and outputs.
7. RS485 Port 2 Connector: For connecting to keyboard and other RS485 devices.
10/100
8. RS485 Port 1 Connector: For connecting to keyboard and other RS485 devices.
9. RS232 Port 2: For Event Generation and ASCII Text insertion.
10. 10/100 Ethernet Port: For connecting to remote PC via ethernet network.
Camera Inputs
There are two BNC jacks for each camera. Either jack can receive a camera signal. The signal is looped (directly connected to the other jack), making the camera signal available to other equipment.
The camera input connectors are Auto Terminating.
This means that the input signal will automatically be terminated with 75-Ohms unless a 2nd cable is connected to the 2nd BNC connector of the same camera input. Make sure there is 75-Ohm termination at the end of the video line if the signal is looped through StoreSafe Pro.
Time base correction is performed during digital capture. As a result, cameras do not require synchronization.
See section 3.13 for information about disabling unused camera jacks in the menu system.
Cable: 75-Ohm Coaxial Connectors: BNC Auto Terminating: Yes Passive Looping: Yes
Composite Monitor Output
When connecting directly from StoreSafe Pro to the monitor, select the 75-Ohm impedance setting on the monitor.
Cable: 75-Ohm Coaxial Connectors: BNC
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If an additional device is connected to the monitor’s looping output, set the termination of the additional
A 7
G N D
device as 75-Ohm, and set the termination of the monitor as Hi-Z (High Impedance).
Alarm I/O Port
The back panel of the unit is equipped with an Alarm Port (DB-25 style connector).
Do not attempt to wire directly to the DB-25 connector on the back panel.
DB-25 Connector on back panel
Connect the Alarm PCB (supplied with the unit) to the Alarm Port. Wire all alarm inputs to the Alarm PCB per the pin out specifications shown below.
Pin 1: Alarm Input 1. Pin 2: Alarm Input 2. Pin 3: Alarm Input 3. Pin 4: Alarm Input 4. Pin 5: Alarm Input 5. Pin 6: Alarm Input 6. Pin 7: Alarm Input 7. Pin 8: Alarm Input 8. Pin 9: Alarm Input 9. Pin 10: Alarm Input 10. Pin 11: Alarm Input 11. Pin 12: Alarm Input 12.
Pin 13: Alarm Input 13. Pin 14 Alarm Input 14. Pin 15: Alarm Input 15. Pin 16: Alarm Input 16. Pin 17: Alarm Output Relay #1. Pin 18: Ground. Pin 19: Ground. Pin 20: Ground. Pin 21: Alarm Output Relay #1 Common. Pin 22: Alarm Output Relay #2. Pin 23: External Alarm Silence and Acknowledge Input. Pin 25: Alarm Output Relay #2 Common.
Signal
PIN
NO1A1 A2A14 A15 A16A3 A4 A5 GND
171 214 15 163 4 5 18 7196
GNDA6
Signal
PIN
NO2 COM1
22 21 208910 20231124121 3 25
A8A9A10 GNDACKA11VextA12A13 COM2
Alarm PCB
Active alarm inputs vary by StoreSafe Pro model. 4 channel units have 4 active alarm inputs, 10 channel units have 10 active alarm inputs and 16 channel units have 16 active alarm inputs.
Alarm Input
An alarm condition can be activated by devices such as pressure pads, passive infrared detectors, door switches, or other similar devices.
Alarm Relay Output
The alarm relay output is activated when an alarm condition exists. The alarm output is only active for the duration of the alarm.
Alarm relays can be programmed in the menu system to respond to macros, and video loss. See section 3.10 for information about configuring the alarms in the menu system.
Output: Normally Open Zero potential relay contact.
Voltage: 30V (Max) Current: 500mA (Max)
External Alarm Acknowledge Input
Connect a switch or similar device to ground this pin in order to acknowledge an alarm condition, and silence associated buzzers and relays. Connect from pin 23 to either pin 18, 19, or 20 (ground pins).
External Device: Normally Open Zero potential relay contact.
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#24 AWG, twisted pair with shield
All specifications subject to change without notice. GE-Security believes all specifications
NOTE
to be correct at time of printing, but no liability is assumed for omissions or errors.
RS485 Connector
Shields are grounded at one end, preferably at the StoreSafe Pro end.
Wire Type:
(2-wire)
See section 3.16 for information about configuring the RS485 network address settings in the menu system.
Connector Type: RJ-45 Max. Cable Length: 3200 feet / 1000 meters
RJ-45 Pin Configuration For RS485 Port
Pin Use
1 Ground (Shield) 5 Not Connected 2 Not Connected 6 Network -VE 3 Network +VE 7 Ground (Shield) 4 Not Connected 8 Not Connected
Pin Use
Ethernet Port
The cable connection configuration depends on your network configuration:
For a StoreSafe Pro that connects directly to a
Hub or Switch, use a straight through connection.
For a StoreSafe Pro that connects directly to a
PC, use a cross over connection.
Consult with your MIS personnel for the specific type of configuration. See section 3.16 for information about configuring the ethernet settings in the menu system.
Wire Type: Cat 5 Connector Type: RJ-45 Max. Cable Length: 100 meters / 328 ft. Min. Cable Length: 6 feet / 1.8 meters Hub Wiring Configuration: Straight Through PC Wiring Configuration: Cross Over
82 3 4 5 6 71
RJ-45 socket on
back panel.
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RJ-45 Pin Configuration For Ethernet Port
1
5
6
9
Pin Use
1 TX+ 5 Not Connected 2 TX- 6 RX-
Pin Use
82 3 4 5 6 71
3 RX+ 7 Not Connected 4 Not Connected 8 Not Connected
RJ-45 socket on back
panel.
RS232 Port 1
For a Modem connection or remote control of unit. See section 3.16 for information about configuring the modem settings in the menu system. See section 9 for RS232 Remote Control Protocols.
DB-9 Pin Configuration For Port 1
Pin Use
1 DCD 4 DTR 7 RTS 2 RX 5 Ground 8 CTS 3 TX 6 Not Connected 9 Not Connected
Pin Use
Pin Use
DB-9 on back panel.
RS232 Port 2
For Event Generation and ASCII Text Insertion.
RJ-45 Pin Configuration For RS232 Port 2
Pin Use
1 Ground 5 TXD 2 Reserved 6 Not Connected 3 Not Connected 7 Ground 4 RXD 8 Reserved
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Pin Use
RJ-45 socket on
back panel.
82 3 4 5 6 71
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1.8 Power-Up
Slide approximately 6 inches of the power cord through the pre-installed
Loop the power cord end around and insert into the power receptacle on
Use the diagram below to secure the power cord to the back panel.
1
cable tie (approximately 1 inch after the ferrite core).
1
2
2
Tighten the cable tie until the cord is secure. Do not over tighten.
3
the back panel.
3
It is important that the power-up procedures be followed carefully. The unit uses its auto-detect feature to detect camera signals during power-up, and configure itself automatically.
Power-up procedure
Once the system installation is complete, apply power in the following order:
1. Energize the monitors and all of the cameras.
2. Energize StoreSafe Pro.
Once power is applied to the unit, it will begin its power-up procedure. The unit will begin by displaying the software version on Monitor-A, and then the unit will be ready for operation.
Voltage: 12 Volt DC Power: 60 Watt (5 Amp) Connector: 2.1mm barrel, center positive
Power Supply Input
Check Video Input Quality
Check the picture quality by selecting each camera for full screen display. If the picture quality is poor, check the following items:
The BNC connections.
The loop-through terminations.
The video levels of incoming signals.
The possibility of ground loops.
Consult the camera’s installation instructions for additional information about proper camera setup.
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Check Record And Playback Quality
1
5
6
9
123456789
GND
Record for at least three minutes at the default record rate. Then play back the recording, selecting each camera for full screen display. Check the playback picture quality.
AUX Port
The back panel of the StoreSafe Pro is equipped with an Aux Port (DB-9 style connector).
Do not attempt to wire directly to the DB-9 connector on the back panel.
DB-9 Connector on Back Panel
Connect the Accessory PCB to the AUX port to access the Audio features. Wire the audio input and output to the Accessory PCB per the pin out specifications shown below.
Pin 1: Not Used. Pin 2: Audio Out. Pin 3: Ground. Pin 4: Audio In. Pin 5: Ground. Pin 6: Not Used. Pin 7: Ground. Pin 8: Not Used. Pin 9: Ground. GND: Ground.
Accessory PCB
Warning! The use of clandestine listening and recording devices is forbidden by Federal Law as well as other State and Municipal Jurisdictions. Please review local and Federal Law prior to the installation or operation of this equipment to ensure that you are in legal compliance with the Authorities having Jurisdiction.
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2 StoreSafe Pro Basic Operations
2345678
131415
16
9
4-Way
9-Way
13-Way
16-Way
PIP
16-Channel
10-Channel
2.1 Principal Operating Modes
StoreSafe Pro has five principal modes of operation:
Live Viewing.
Printing.
Playback.
Recording.
Each mode is discussed in detail later in this section.
2.2 The Front Panel
10 11 12 13 14 15 16 17 18 19 20 21
e
GE Security
A
B
StoreSafe
pro
21 3 4 5 6 7
4-Channel
Archiving to CD.
{F}
8
1
9 10 11 12
4-Way
PIP
10-Way
4-Way9-Way
1. Power Indicator: Indicates power on/off condition.
2. Monitor Selection Button: Monitor A.
3. Monitor Selection Button: Monitor B.
4. Multiscreen Selection Buttons: Various Multiscreen buttons depending on the StoreSafe Pro
model.
5. Alarm Button: Allows user to acknowledge and silence alarms.
6. Sequence Button: Sequences camera views.
7. Zoom Button: Provides a 2X digital zoom.
8. Function Button: Used in conjunction with Camera Buttons to run Macros.
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9. Camera Selection Number Buttons: Camera numbers 1 through 16.
4-Way
9-Way
PIP
16-Channel
10-Channel
4-Channel
10. CD Recorder: For recording data to CD.
11. Record CD Button: One-touch archiving of selected video onto CD using the built-in CD-Writer.
12. Print Image Button: One-touch printing of displayed image.
13. Record Button: Used to Start and Stop Recording.
14. Reverse Play Button: Playback in Reverse.
15. Freeze Button (Pause): Freezes camera images on-screen in Live mode. Pauses Playback.
16. Stop Button: To stop Playback and return to Live mode.
17. Play Forward Button: Begins Playback.
18. Search Button: Access to stored video data.
19. Jog/Shuttle: Controls Playback speed and Menu selections.
20. Menu Button: Provides access to on-screen menus.
21. Enter Button: Confirms selection in menus.
2.3 Live Viewing
Multiscreen Display
In Live Multiscreen mode, press one of the Multiscreen buttons to activate the multiscreen display on Monitor-A. Pressing the multiscreen button with the maximum multiscreens (i.e. 16-way or 10-way) repeatedly will cycle through all the available multiscreens. Multiscreen displays are not available on Monitor-B. Live Multiscreens are displayed with gray borders. For detailed information about Multiscreen displays, see section 2.6.
4-Way
PIP
10-Way
9-Way
4-Way
16-Way
13-Way
Multiscreen Display With Sequencing
If a multiscreen display does not include all of the cameras, the remaining cameras can be sequenced in the bottom right cameo. While in a multiscreen display, press the Sequence button to begin sequencing. For detailed information about sequencing, see section 2.8.
Sequence Button
Full Screen Display
Select any camera for Full Screen display by pressing the Number button of the desired camera. Pressing the Camera number button again displays the Status Display Box. Pressing the same button a third time displays any associated ATM or cash register ASCII text, see section 2.9.
Number Button
1
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Sequenced Full Screen Display
B
While in a Full Screen display, press the Sequence button to begin full screen sequencing. The sequence list is programmable. For detailed information about programming the sequence list see section 2.8.
Zooming
To activate the 2x digital zoom, select the full screen display of the camera you wish to zoom, then press the Zoom button. Zooming will be indicated by the LED located directly above the Zoom button. Zooming is also indicated as ZOOM on the primary monitor. Zooming works with frozen and non-frozen images. Zoomed images can also be frozen.
While Zoomed, rotate the Jog/Shuttle to Pan and Tilt across the image. Please note, the camera does not move during digital Pan/Tilt.
Press the Zoom button again to cancel the Zoom operations.
NOTE
If the Zoom button is pressed while in a multiscreen display, the camera from the last active cameo is selected for full screen display. Press the Zoom button again to activate the Zoom operation.
Freezing
Pressing the Freeze button freezes all camera images on-screen. Full Screen freezing is indicated as FRZ on-screen. Multiscreen freezing is indicated as * (a flashing asterisk) in each frozen cameo.
Individual cameos can be frozen in Active Cameo mode (see section 2.7).
Sequence Button
Zoom Button
with LED
Freeze Button
Press the Freeze button again or any camera button to cancel Freeze operations.
Selecting Monitor-B
To control Monitor-B, press the Monitor B selection button. The Monitor-B LED will light to indicate that the number keypad now controls Monitor-B. Press the Monitor A button to return the keypad control to Monitor-A.
A
Monitor A, B Buttons
2.4 Playback
Playback always displays on Monitor A. Playback multiscreen borders are black, as opposed to the gray borders of the live multiscreens. Monitor B continues to display live full screen images in playback mode. To begin playback, press the Play Forward or Reverse Play button.
Play Forward
When the Play Forward button is pressed, the unit will play forward at the rate the data was recorded. While in Playback mode, the user may change the playback direction, playback speed, etc. To return to Play Forward operations, press the Play Forward button.
Play Forward
Button
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Reverse Play
To begin reverse playback, press the Reverse Play button.
Fast Forward
During playback, rotate the Shuttle (the outer dial) clockwise to view data at a higher than normal rate. Increasing the amount of rotation increases the rate of playback.
AutoPause
During playback, moving the Jog (the inner dial) in any direction will freeze playback. Depress the Freeze or any play button to continue playback.
Rewind
During playback, rotate the Shuttle counter-clockwise to view data (in reverse) at a higher than normal rate. Increasing the amount of rotation increases the rate of playback.
Freeze
During playback, press the Freeze button. This feature pauses all full screen and multiscreen images
Single Frame Advance & Single Frame Rewind
During Freeze or Pause mode, rotate the Jog (the inner dial) to view the frame directly before or after the frame displayed on-screen.
Stop Playback
To stop playback and return to Live Multiscreen mode on Monitor A, press the
Stop button.
Reverse Play
Button
Jog / Shuttle
Freeze Button
Stop Button
Multiscreen Display
During Playback, press one of the Multiscreen buttons to activate a multiscreen display. Pressing the multiscreen button with the maximum multiscreens (i.e. 16-way or 10-way) repeatedly will cycle through all the available multiscreens. The 6-way and PIP multiscreen displays are not available in Playback mode. For detailed information about Multiscreen displays, see section 2.6.
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4-Way
9-Way
4-Way
PIP
16-Channel
10-Channel
4-Channel
PIP
10-Way
9-Way
4-Way
16-Way
13-Way
Multiscreen Display With Sequencing
If a multiscreen display does not include all of the cameras, the remaining cameras can be sequenced in the bottom right cameo. While in a multiscreen display, press the Sequence button to begin sequencing. For detailed information about sequencing, see section 2.8. This feature is not available on the 4-channel units.
Full Screen Display
Select any camera for Full Screen display by pressing the Number button of the desired camera. Pressing the Camera number button again displays the Status Display Box. Pressing the same button a third time displays any associated ATM or cash register ASCII text.
Sequenced Full Screen Display
While in a Full Screen display, press the Sequence button to begin full screen sequencing. The sequence list is programmable. For detailed information about programming the sequence list see section 2.8.
Zooming
To activate the 2x digital zoom, select the full screen display of the camera you wish to zoom, then press the Zoom button. Zooming will be indicated by the LED located directly above the Zoom button. Zooming is also indicated as ZOOM on the monitor. Zooming works with frozen and non-frozen images. Zoomed images can also be frozen.
While Zoomed, use the Jog/Shuttle to Pan and Tilt across the image. Please note, the camera does not move during digital Pan/Tilt.
1
Number Button
Sequence Button
Zoom Button
with LED
Press the Zoom button again, or another camera button to cancel the Zoom operations.
If the Zoom button is pressed while in a multiscreen display, the camera from the last active
NOTE
0150-0295A 19 GE Security DVMRe StoreSafe Pro
cameo is selected for full screen display. Press the Zoom button again to activate the Zoom operation.
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Monitor A
Monitor B
Stop Mode
Playback Mode
Searching Recorded Data
StoreSafe Pro has a powerful search interface feature that allows the user to search for data on the internal hard disk. The user may search the data for previous recording sessions, text insertion, and alarm conditions. Because the search interface is so dynamic, the search interface is covered in detail in a separate section of this manual. See section 5.
Search Button
2.5 Recording
To begin recording, press the Record button. Recording will be indicated by the LED located directly above the Record button. The unit always starts recording at the end of previously recorded data. The unit will continue recording until the record button is pressed again, unless Record Lock is ON.
StoreSafe Pro also remembers its current record mode in the event of power loss. If the unit was recording during a power loss, then when power is restored the unit will put itself back in that mode.
Monitor Displays During Recording
Multiscreen Live and Playback displays on Monitor A and Monitor B are not affected by recording operations.
Record Button
LIVE
LIVE
PLAY
BACK
LIVE
LIVE
Triplex Mode
PLAY
LIVE
BACK
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2.6 Display Options
13-Way
13-Way
16-Way
PIP
PIP
4-Way
4-Way
9-Way
9-Way
7-Way
7-Way
10-Way
10-Way
Available Multiscreen Displays
Press the Multiscreen buttons to activate the multiscreen display. Pressing the individual multiscreen button will display the corresponding multiscreen. Pressing the 16-way or 10-way button repeatedly will cycle through all the available multiscreens.
4-Channel
10-Channel
10-Way
PIP
4-Way
9-Way
6-Way
4-Way
9-Way
4-Way
16-Channel
The multiscreen display is limited to the number of camera inputs on the unit.
Four-Channel unit: Only capable of displaying 4-way multiscreen and PIP. Ten-Channel unit: Capable of displaying 10-way through 4-way multiscreen and PIP. Sixteen-Channel unit: Capable of displaying 16-way through 4-way multiscreen and PIP.
The camera assignments for each multiscreen is retained (in non-volatile memory) for both Live and Playback multiscreen mode on Monitor A.
PIP: Use the Jog/Shuttle to adjust the location and size of the PIP display. Please note, that the PIP display is only available on Monitor A in Live mode.
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PIP
6-Way
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2.7 Active Cameos
A cameo is defined as any cell within a multiscreen display. Active Cameo mode allows the user to access and edit each cameo individually.
Entering Active Cameo Mode
While viewing a multiscreen, enter Active Cameo mode by pressing the Enter button. Active Cameo mode is indicated on-screen by flashing the number and titles of the active cameo and the LED above the Enter button is lit. By default, the top left cameo is activated.
Selecting Cameos
Select a cameo using the Jog/Shuttle to navigate the multiscreen. Rotating the Jog selects the next screen up or down a row. Rotating the shuttle selects the next screen in numerical order. The active cameo will always be indicated by the flashing camera number and titles.
Selecting Cameras
Display any camera in the active cameo by pressing the Number button of the desired camera. Once a camera has been selected, the active cameo advances to the next cameo on the right.
The camera selection only changes the multiscreen currently being displayed. Each multiscreen must be configured separately. Changes to the multiscreen display are saved in non-volatile memory, and will be retained even if power is removed from the unit.
Enter Button
Jog/Shuttle
1
Number Button
Freezing
Press the Freeze button to freeze the image in the selected cameo. Each frozen cameo is indicated as * (a flashing asterisk) on-screen.
Press the Freeze button again to cancel Freeze operations.
Freeze Button
2.8 Sequencing
The sequencing feature allows a camera to be displayed briefly on-screen, before advancing to the next camera in the sequence list. The default sequence list displays each camera in numerical order.
Sequence Button
Dwell Time
The dwell time is the amount of time each camera is displayed on-screen before advancing to the next camera. The default dwell time is 3 seconds.
Autolist™ Custom Sequence List
The Autolist™ feature allows the user to create a custom sequence list, controlling the order the cameras are displayed and the dwell time. Separate Autolists may be created for Monitor A (Live and Playback mode) and Monitor B (Live mode). Using the Monitor button, select the monitor to be programmed. Then, using a Number button, select any camera for full screen display.
NOTE
0150-0295A 22 GE Security DVMRe StoreSafe Pro
The unit must be in Full Screen Display mode before starting to create the sequence list. This initial camera is not part the sequence list.
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To begin recording the Autolist™ sequence: Press the Alarm button and Sequence button simultaneously. Autolist Program mode is indicated as PGM on-screen.
Recording starts when the first camera number is pressed. Press the camera numbers in the order you wish them to appear on-screen. The amount of time between button presses determines the Dwell Time. During sequence
Alarm Button and
Sequence Button
list programming, pressing any button other than a Number button or the Sequence button voids the sequence list.
To end the recording: Press the Sequence button. The amount of time between pressing the last Number button and the Sequence button determines the dwell time for the final camera in the
sequence list.
Returning To The Default Sequence List
The default sequence list is all cameras in numeric order with a three second dwell time. To return the unit to the default sequence list, go to the Main Menu Factory Settings menu.
Caution! Initiating the Factory Setting menu command returns all settings (except the time, date, email addresses, and email IP address) back to the original factory defaults. This will cause the loss of any custom settings.
Sequencing In Cameos
While viewing a multiscreen display, additional cameras (cameras not shown in the multiscreen display) can be sequenced in the lower right hand cameo by pressing the Sequence button. The sequence list is not programmable. Press the Sequence button again to cancel sequencing.
2.9 On-screen Indicators
There are five types of on-screen indicators.
Camera Titles: Displays the camera number and the camera title. Status Indicators: Displays Time, Date, and Hard Disk record time left. Conditional Indicators: Displays indicators for Freeze, Zoom, Alarm, Motion Detection, Videoloss,
Autolist™ Program mode, Macro Record and Macro Playback mode. Status Display Box: Displays Archive Device, Network status and Image Quality Setting (Playback
mode only).
Text Display Box: Displays ATM/POS Text data.
Camera Titles
Camera Titles are displayed on either the upper or lower corner of the left hand side of the screen. The camera title can be changed in the menu system (see section 3.13). The user can change display position and color. See below.
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Changing Position And Color Of Title And Status Indicators
Camera Titles: To change the color and position of the camera
titles, select a camera for full screen display, then press the Enter button to advance to the next display setting. Repeatedly pressing the Enter button advances the display settings through the sequence show in the table on the right.
Example: Select Camera 1 for full screen display. Using the Enter button, cycle through the sequence shown on the right.
Each time the position cycle is completed, the unit advances the Status Indicator color. Choose Black, White or Gray.
Position Color
Top Left Black Top Left White Top Left Gray Bottom Left Black Bottom Left White Bottom Left Gray
Title not displayed
Status Indicators
Status indicators are displayed on the upper right hand corner of the screen. Status indicators include:
Time and Date (these can be turned off in the menu system, see section 3.8). The Time and
Date format can also be changed in the menu system.
Time remaining on Hard Disk(s).
Conditional Indicators
Condition Full Screen Indicator Multiscreen Indicator
Alarm ALM A in cameo of camera in alarm
Autolist™ Program
mode
Freeze FRZ
Macro Record mode F followed by macro number F followed by macro number
Motion Detection M M in cameo w/ motion detection
Videoloss VDL V in cameo with videoloss
Zoom ZOOM ZOOM
PGM PGM
(Asterisk) in frozen cameo
*
Status Display Box
A Status Display Box can be viewed by pressing the Camera Number button twice. Status Indicators include:
On Live Fullscreen:
Archive Status: Not Connected, Not Ready, Ready, Ejecting, Play, and timeleft. Timeleft
indicates the amount of time before the archive medium is full (Only available if the unit has Background Archiving turned On).
Network: Displays all current Network connections. Normal connection is displayed as ip.ip or ---
if there is no connection. Live connections are displayed as E1: ip.ip, E2: ip.ip, etc. (where ip.ip represents the last 2 bytes of the IP Address). POTS connection is displayed as IP 1.1.
On Playback Fullscreen:
All the above, including Image Quality Setting: High, Medium, Standard.
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ATM/POS Text Display
Pressing the Camera Number a third time displays an ATM/POS text display. This feature can be used during live viewing mode to verify that StoreSafe Pro is receiving ATM/POS text, or in Playback mode to review recorded text and video.
2.10 Triplex Mode
Triplex mode allows the display of both live and playback images to appear on Monitor A simultaneously. Live images have gray borders, while playback images have black borders.
To enter triplex mode, press the Play Forward button while in Play Forward mode. Alternatively, press the Play Reverse button while in Play Reverse mode. Both the Play Forward LED and the Stop LED turn on to indicate that the unit is in triplex mode.
Monitor B always displays a fullscreen live display whenever triplex mode is entered.
Play Forward
When in Play Forward mode and the Play Forward button is pressed, the unit will enter the triplex mode of operation. When Play Forward is pressed again, the unit will revert back into the normal Playback mode. While in the triplex mode, if reverse play is in progress, the Play Forward button will change the playback direction.
Reverse Play
When in Reverse Play mode and the Reverse Play button is pressed, the unit will enter the triplex mode of operation. When Reverse Play is pressed again, the unit will revert back into the normal Playback mode. While in the triplex mode, if forward play is in progress, the Reverse Play button will change the playback direction.
Fast Forward
During triplex mode, rotate the Shuttle (the outer dial) clockwise to view playback images at a higher than normal rate. Increasing the amount of rotation increases the rate of playback. Live images are not affected.
Play Forward
Button
Reverse Play
Button
Rewind
During triplex mode, rotate the Shuttle counter-clockwise to view playback images (in reverse) at a higher than normal rate. Increasing the amount of rotation increases the rate of playback. Live images are not affected.
Freeze
During triplex mode, pressing the Freeze button pauses all multiscreen images, both Live and Playback.
Single Frame Advance & Single Frame Rewind
During Freeze or Pause mode, rotate the Jog (the inner dial) to view the frame directly before or after the frame displayed on-screen. Only the playback images are affected.
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Jog / Shuttle
Freeze Button
Page 26
4-Way
9-Way
PIP
16-Channel
10-Channel
4-Channel
Stop
To stop triplex mode and return to Live mode on Monitor A, press the Stop button.
Stop Button
Multiscreen Display
During triplex mode, press one of the Multiscreen buttons to activate a multiscreen display. The 6­way and PIP multiscreen displays are not available in triplex mode. For detailed information about Multiscreen displays, see section 2.6. The Live and Playback images in a multiscreen display may be transposed by pressing the multiscreen button that corresponds with the current multiscreen display.
4-Way
PIP
10-Way
9-Way
4-Way
16-Way
13-Way
E.g. If the current display is a 4-way multiscreen with the 2 top cameos being playback images and the rest of the cameos being live images, pressing the 4-way multiscreen button will result in the 2 top cameos being live and the rest of the cameos being playback images.
Multiscreen Display With Sequencing
If a multiscreen display does not include all of the cameras, the remaining cameras can be sequenced in the bottom right cameo. While in a multiscreen display, press the Sequence button to begin sequencing. For detailed information about sequencing, see section 2.8. This feature is not available on the 4-channel units.
Sequence Button
Full Screen Display
Select any camera for Full Screen display by pressing the Number button of the desired camera. Pressing the Camera number button again displays the Status Display Box. Pressing the same button a third time displays any associated ATM or cash register ASCII text.
Number Button
1
Sequenced Full Screen Display
While in a Full Screen display, press the Sequence button to begin full screen sequencing. The sequence list is programmable. For detailed information about programming the sequence list see section 2.8.
Sequence Button
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Zooming
To activate the 2x digital zoom, select the full screen display of the camera you wish to zoom, then press the Zoom button. Zooming will be indicated by the LED located directly above the Zoom button. Zooming is also indicated as ZOOM on the monitor. Zooming works with frozen and non-frozen images. Zoomed images can also be frozen.
While Zoomed, use the Jog/Shuttle to Pan and Tilt across the image. Please note, the camera does not move during digital Pan/Tilt.
Press the Zoom button again, or another camera button to cancel the Zoom operations.
NOTE
If the Zoom button is pressed while in a multiscreen display, the camera from the last active cameo is selected for full screen display. Press the Zoom button again to activate the Zoom operation.
2.11 The Print Image Button
Pressing the Print Image button will print the currently displayed image. If a 4-way multiscreen is the display mode, StoreSafe Pro will switch to a single image display of the last selected fullscreen camera, freeze the image, and send to the default printer.
Zoom Button
with LED
Print Image Button
Printer Setup
The following equipment and conditions are required for the operation of the Print Image button.
Equipment
HP DeskJet 3820 Hawking Print Server PN7127P
Conditions
The Printer and Print Server must be connected to the same local network as StoreSafe Pro.
StoreSafe Pro must know the Print Servers IP address. The IP address can be input under Main Menu – Communications – Ethernet – Ethernet Settings (See Section 3.16).
The Printer and Print Server must be On-line and Operational.
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2.12 The Record CD Button
Archive Incident
To record video to CD for archival or law enforcement purposes, follow the steps listed below:
1. Push the Open/Close button on the CD Writer. When the tray opens insert a blank recordable CD (CD-R) into the CD tray. Push the Open/Close button on the CD Writer to close the CD tray.
2. The unit begins writing the QuickWave software to the CD so that the files can later be viewed on any PC with a CD drive. When QuickWave is finished loaded on OK message will appear. Click OK to clear.
Record CD Button
05/24/2004 10:25:52 Start Stop
10:25:32
10:33:34
3. Wait a few moments for the CD Writer to come ready. To check the archive devices status use the Status Display Box. The Status Display Box can be viewed by pressing the Camera Number button twice. The LED will turn green when the device is ready.
4. Press the Record CD Button. If the CD Writer is ready the Archive Incident screen will appear,
5. Use the Jog to modify the time parameters and use the Shuttle to move between the Start and Stop fields.
6. Press the Record button on the front panel when satisfied. A progress bar appears on the lower right of the monitor.
7. The CD Writer will open the CD tray when completed.
The video may now be viewed on any PC equipped with a CD-ROM.
Capacity: 557MB
‘RECORD’ to Archive
The Record CD Button and Live Viewing
Pressing the Record CD button while viewing live video will cause the Archive Incident screen to appear. The unit takes the latest recording as its stop time and fits as much of the previous recording as the CD will hold. The time and size of the archived video can be adjusted by various amounts depending on where on the Hard Disk the data lies.
The Record CD Button and Playback
Pressing the Record CD button while playing recorded video will cause the Archive Incident screen to appear. The Start and Stop times displayed will be determined by when in the video the Record CD button was pushed. The unit will choose an equal (if possible) amount of time before and after the selection. The time and size of the archived video can be adjusted by various amounts depending on where on the Hard Disk the data lies.
The Record CD Button and the Disk Analysis Screen
Pressing the Record CD button while the Disk Analysis screen is displayed will cause the Archive Incident screen to appear. The Start and Stop times displayed will be determined by when in the video the pointer was when the button was pushed. The unit will choose an equal (if possible) amount of time before and after the selection. The time and size of the archived video can be adjusted by various amounts depending on where on the Hard Disk the data lies.
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Time/Date Display
Operator Password
3 Menu System Overview
3.1 Menu Notation In This Manual
In the following sections, there are headings like this:
q Main Menu Time/Date Set Time
Meaning: From the Main Menu, select Time/Date, then press the Enter button. The Time/Date menu
will appear. From the Time/Date menu, select Set Time, then press the Enter button. A pop-up or pull-down menu will appear.
Selected Items
Items selected in the menu system are represented in the manual as follows:
Selected Not Selected
Time/Date Time/Date
3.2 Accessing The Menu System
Enter the menu system by pressing the Menu button. A Password Box will appear on the primary monitor. Enter either the:
Operator Password: Providing limited access to the menu system. Only the
Operator menu is available.
Installer Password: Providing complete menu access.
Use the Number buttons to enter the appropriate password. Default passwords are provided in the beginning of this manual, in section 1.
3.3 Available Menus
Main
Time/Date Record Alarms Macro Motion Detection Camera Setup QuickWave Setup Audio Setup Communications Front Panel Lock Factory Settings Passwords
Operator
About StoreSafe
Titles Display Alarm History
Menu Button
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3.4 Menus In This Manual
Shuttle
Shuttle
Jog
Each menu is covered in detail in this chapter of this manual. Menus and Menu Items appear in the manual in the same order they appear on-screen.
Main Menu
Operator Menu
3.5 Navigating The Menu System
Selecting a Menu from the Menu Bar: When the menu system is first accessed, only the menu bar is displayed. Use the Shuttle to select the desired menu.
Opening the Drop Down Menus: Rotate the Jog. Navigating in Menus: Rotate the Jog to highlight items in the drop-down menus. Selecting Menu Items: Hit the ENTER button to select the highlighted menu item. Exiting Menus: Press the Menu button to exit a menu. From the menu bar, press the Menu button
to exit the menu system completely.
Main
Time/Date Record Alarms Macro Motion Detection Camera Setup QuickWave Setup Audio Setup Communications Front Panel Lock Factory Settings Passwords
Operator
Jog
3.6 Menu Shortcuts
Zoom Button: In menu lists that have 2 settings per camera, the Zoom button will toggle all
selections. This provides a quick and easy way to enable or disable all cameras for a particular feature.
Camera Button: In menu lists that provide settings per camera, a particular camera may be
accessed directly by pressing on the associated camera button. Rotate the Shuttle to modify the setting.
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3.7 The Main Menu
Time Setup
[CANCEL] [OK]
Date Setup
[CANCEL] [OK]
Network Time Setup
Main Menu Overview
The Main menu contains the majority of programmable options for StoreSafe Pro. Each item in the Main menu is described in detail in this section of the manual.
Main menu items appear in this section in the same order they appear in the menu.
3.8 Time/Date
Use this menu to specify:
The time and date.
The date format: MM/DD/YY, YY/MM/DD, or DD/MM/YY.
Which monitors will display the time and date.
Set Regional Daylight Savings Time.
Setup clock synchronization between StoreSafe Pro and Network Server.
q Main Menu → Time/Date Set Time
1. Rotate the Shuttle to navigate, highlight HH MM SS.
Set Time Set Date Set Date Format Time/Date Display Set Region
2. Press the Enter button, the highlighting will move to the row of numbers.
3. Enter the time in Hours, Minutes, and Seconds. Rotate the Jog to change the values and the Shuttle to navigate.
4. Press the Enter button to confirm the selection and exit the edit mode.
5. To save the changes and exit the menu: Rotate the Jog to select [OK], then press the Enter button.
6. To exit the menu without making changes: Rotate the Jog to select [CANCEL], then press the Enter button.
HH MM SS
03 05 53
q Main Menu → Time/Date Set Date
1. Press the Enter button, the highlighting will move to the row of
numbers.
2. Enter the date in Months, Days, Years. The day of the week is calculated automatically. Rotate the Jog to change the values and the Shuttle to navigate.
3. Press the Enter button to confirm the selection and exit the edit mode.
4. To save the changes and exit the menu: Rotate the Jog to select [OK], then press the Enter
button.
5. To exit the menu without making changes: Rotate the Jog to select [CANCEL], then press the Enter button.
MM DD YY Day
01 28 02 MON
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q Main Menu Time/Date Set Date Format
Rotate the Jog to set the desired date format. Select from either:
Date Format Setup
MM/DD/YY
DD/MM/YY
Select Format
MM/DD/YY
YY/MM/DD
Press the Enter button to confirm the selection and exit the menu. Press the Menu button to exit the menu without making changes.
q Main Menu Time/Date Time / Date Display
Use this menu to specify if the time and date will be displayed on:
Monitor-A.
Monitor-B.
Both Monitors.
Not Displayed
Rotate the Jog to navigate, then rotate the Shuttle to change the values. Save changes and exit the menu: Select [OK], then press the Enter button. Exit the menu without making changes: Press the Menu button, or select [CANCEL], then press
the Enter button.
Time/Date Display
Monitor A : Monitor B : ON
[CANCEL] [OK]
ON
q Main Menu Time/Date Set Region
Use this menu to set the region for the Auto Daylight Savings Time feature. Choices are:
OFF: Clock will not be changed automatically, but can still
be adjusted by one hour using the daylight saving macros.
USA: DST starts at 02:00 on the first Sunday in April.
DST ends at 02:00 on the last Sunday in October.
Daylight Saving : Time Zone :
SUN, 7 APR 2002 02:00 (+1) SUN, 27 OCT 2002 02:00 (-1)
Includes: United States (except Hawaii, American Samoa, Guam, Puerto Rico, Virgin Islands, parts of Indiana and Arizona) and Canada (except Saskatchewan).
EUR: DST starts at 01:00 GMT on the last Sunday in
March. DST ends at 01:00 GMT on the last Sunday in October. Includes: European Union Countries.
AUS: DST starts at 02:00 on the last Sunday in October. DST ends at 03:00 on the last Sunday
in March. Includes: South Australia, Victoria, ACT, NSW. Excludes: Tasmania.
The Time Zone must be set correctly to ensure that the DST adjustments are made at the right time. It is also required for accurate email time stamping.
Regional Settings
[CANCEL] [OK]
The clock will only be automatically adjusted once on a given time and date. If you manually
NOTE
set the clock back before the last DST change, the time will not get automatically adjusted again for that same time change.
USA
GMT+00:00
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q Main Menu Time/Date Network Time Setup
Record Quality
Use this menu to enable/disable and specify how often time synchronization should occur between StoreSafe Pro and the Network Server. The Region /Time Zone must be setup prior to enabling the option.
Update Interval, Select from: Enable, Disable, Once per Day, Twice per Day, and Once per Hour NTP Primary Server: Enter IP Address of Primary Server. NTP Backup Server: Enter IP Address of Backup Server.
1. To save changes and exit the menu: Select [OK], then press the Enter button.
2. To exit the menu without making changes: Press the Menu button, or select [CANCEL], and then press the Enter button.
Network Time Protocol Setup
Update Interval : NTP Primary Server : 3. 37. 8. 26 NTP Backup Server : 0. 0. 0. 0
[CANCEL] [OK] Last Update: Never Since Power-up Warning: Region/Time Zone must be set correctly!
DISABLE
3.9 Record
Use this menu to:
Specify a schedule for recording.
Specify the record quality: High, Medium, or Standard.
Specify if a camera is to be used for event recording,
time-lapse recording, or both.
Specify the time-lapse record rate per camera.
Specify the event record rate per camera.
Specify the activity record rate per camera.
Specify the alarm record rate.
Setup the Alarm/Event actions.
Perform disk maintenance by performing a Disk Test,
Deleting, Un-deleting, or Destroying previously recorded video.
Record Timer
Event/Timelapse Timelapse Record Rate Event Record Rate Activity Record Rate Alarm Record Rate Alarm/Event Actions Disk Maintenance Record Lock Auto Delete Mode
Set the Record Lock feature.
Set the Auto Delete Mode.
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q Main Menu Record Record Timer
Day Start Stop Macro ON/OFF
Record Quality
[CANCEL] [OK]
Use this menu to setup Preset Record Timer Events.
1. Rotate the Shuttle to select a timed event from the list.
2. Press the ENTER button to enter the Edit mode.
3. Rotate the Shuttle to navigate to the desired field.
4. Rotate the Jog to change the values of the selected field.
5. Press the Enter button to exit the Edit mode.
6. Rotate the Jog to highlight the [OK] field and press the ENTER button to save the changes.
q Main Menu Record Record Quality
Use this menu to specify the record quality for each camera. Decreasing the record quality decreases the amount of disk space required to store the images, due to a higher compression scheme.
Record Quality Picture Quality Disk Space Needed
High Excellent Most Medium Good Medium Standard Fair Least
22:59 01:59 NONE ON
7
MON-FRI 05:56 04:06 10 ON
-- --:-- --:-- -- --
[OK]
Hit ‘ENTER’ to toggle EDIT Mode
Camera 01:
High
Camera 02: High Camera 03: High Camera 04: High : : Camera 16: High
3. Rotate the Jog to navigate, and the Shuttle to change the values.
4. To save changes and exit the menu: Select [OK], then press the Enter button.
5. Exit the menu without making changes: Press the Menu button, or select [CANCEL], and then press the Enter button.
q Main Menu Record Event/Timelapse
Use this menu to specify how each camera will record during normal and event conditions.
TL: Records at the Time-lapse Record Rate under normal conditions. Does not change record rate during an event.
Event: Records during events at the Event Record Rate. Camera does not record under normal conditions.
Event + TL: Records at the Time-lapse Record Rate under normal conditions. Records at the Event Record Rate during events.
Event Camera Settings
Camera 01: Camera 02: TL Camera 03: Event Camera 04: TL : : Camera 16: Event + TL
[CANCEL] [OK]
Event + TL
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About Events: An Event is an action that the unit acknowledges by recording at the
NOTE
Event Record Rate, yet it is not cause for an Alarm. Events may be created two ways, via RS232 text insertion and Activity detection.
Example of an Event: A camera is pointed at the front door inside the lobby during business hours. With the Event Camera Settings Type set to Event, the unit does not record while the doorway is empty. When activity motion detection senses that someone is entering or leaving the doorway, the unit begins recording at the Event Record Rate and stops recording when the motion ceases.
RS232 Event: See section 8 for information about generating an Event via RS232, and optionally inserting ASCII text to mark the Event.
Activity Detection Event: See Setup Parameters in section 3.13 for detailed information about configuring activity detection as an event in the menu system.
q Main Menu Record Timelapse Record Rate
The unit records at the Timelapse Record Rate under normal conditions, when there are no alarms, events, or activity present. Record rates are measured in both Pictures Per Second (pps) and Seconds Per Picture (spp).
The maximum record rate per camera is inversely proportional to the number of cameras connected to the unit. The fewer cameras connected, the higher the maximum record rate for each camera, and vice versa. The maximum record rate for multiple cameras is 24pps (NTSC)(20pps PAL). The maximum record rate for a single camera is60pps (NTSC)( 50pps PAL).
The bottom right corner of the menu contains a record duration calculator. The top line indicates the estimated recording time for the unit in Time-lapse record mode only. The bottom line indicates the estimated recording time, taking into consideration the amount of time the unit will spend in Activity, Event, and/or Alarm record mode.
Timelapse Record Rate
Camera 1 : Camera 2 : 0.29 pps 3.5 spp Camera 3 : 0.34 pps 2.9 spp Camera 4 : 0.57 pps 1.8 spp : : : Camera 15 : 0.40 pps 2.5 spp Camera 16 : 0.40 pps 2.5 spp
0.40 pps 2.5 spp
[CANCEL] [OK]
8 days 5 h (TL) 8 days 5 h (Total)
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1. Rotate the Jog to navigate, and the Shuttle to change the values.
Estimate of the % of time each
camera will typically spend in
Event mode. For example if you
events each day, each lasting 3
minutes on average, then the %
2. To save changes and exit the menu: Select [OK], and then press the Enter button.
3. To exit the menu without making changes: Press the Menu button, or select [CANCEL], then press the Enter button.
q Main Menu Record Event Record Rate
The unit will record at the Event Record Rate when an Event is activated. Events can be activated by RS232 event generation or activity detection. See Event Settings on page 29.
Record rates are measured in both Pictures Per Second (pps) and Seconds Per Picture (spp). The maximum record rate per camera is inversely proportional to the number of cameras connected to
the unit. The fewer cameras connected, the higher the maximum record rate for each camera, and vice versa. The maximum record rate for multiple cameras is 24pps (NTSC)(20pps PAL). The maximum record rate for a single camera is 60pps (NTSC)(505pps PAL).
The bottom right corner of the menu contains a record duration calculator. The top line indicates the estimated recording time of the cameras in Event record mode only. The bottom line indicates the estimated recording time, taking into consideration the amount of time the unit will spend in Time-lapse, Activity, Event, and/or Alarm record mode.
Event Record Rate
Camera 1 : Camera 2 : 0.29 pps 3.5 spp Camera 3 : 0.34 pps 2.9 spp Camera 4 : 0.57 pps 1.8 spp : : : Camera 15 : 0.40 pps 2.5 spp Camera 16 : 0.40 pps 2.5 spp
0.40 pps 2.5 spp
[CANCEL] [OK]
% Time: 4%
% Time: 4%
125 days 8 h (EVENT) 10 days 7 h (Total)
expect to have about 20 total
of the time will be (1 hour/24 hours)
4%.
1. Rotate the Jog to navigate, and the Shuttle to change the values.
2. To save changes and exit the menu: Select [OK], and then press the Enter button.
3. To exit the menu without making changes: Press the Menu button, or select [CANCEL], then press the Enter button.
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q Main Menu → Record Activity Record Rate
total periods of activity each day,
each lasting 3 minutes on average,
The unit will record at the Activity Record Rate when the camera is in normal Timelapse Record Mode and activity is detected in the camera scene. Activity should not be linked to Event, in which case the Event Record Rate will be used.
Record rates are measured in both Pictures Per Second (pps) and Seconds Per Picture (spp). The maximum record rate per camera is inversely proportional to the number of cameras connected to
the unit. The fewer cameras connected, the higher the maximum record rate for each camera, and vice versa. The maximum record rate for multiple cameras is 24pps (NTSC)(20pps PAL). The maximum record rate for a single camera is 60pps (NTSC)(50pps PAL).
The bottom right corner of the menu contains a record duration calculator. The top line indicates the estimated recording time of the cameras in Activity record mode only. The bottom line indicates the estimated recording time, taking into consideration the amount of time the unit will spend in Time-lapse, Activity, Event, and/or Alarm record mode.
Activity Record Rate
Camera 1 : Camera 2 : 0.29 pps 3.5 spp Camera 3 : 0.34 pps 2.9 spp
0.40 pps 2.5 spp
% Time: 4%
% Time: 4%
Estimate of the % of time each camera will typically spend in periods of activity. For example if you expect to have about 20
Camera 4 : 0.57 pps 1.8 spp :
then the % of the time will be 4%. (1 hour/24 hours)
: : Camera 15 : 0.40 pps 2.5 spp Camera 16 : 0.40 pps 2.5 spp
68 days 11 h (ACTIVITY)
[CANCEL] [OK]
9 days 16 h (Total)
1. Rotate the Jog to navigate, and the Shuttle to change the values.
2. To save changes and exit the menu: Select [OK], and then press the Enter button.
3. To exit the menu without making changes: Press the Menu button, or select [CANCEL], then press the Enter button.
q Main Menu Record Alarm Record Rate
During an alarm, the unit records at the alarm record rate. The bottom of the menu contains a record duration calculator. The top line indicates the estimated recording time of the cameras in Alarm record mode only. The bottom line indicates the estimated recording time, taking into consideration the amount of time the unit will spend in Time-lapse, Activity, Event, and/or Alarm record mode.
The configuration of the Alarm Record Rate is closely associated with the Alarm Record Mode. For detailed information about configuring the Alarm Record Mode, see Alarm Record mode in section 3.11.
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Global Alarm Record Rate
each lasting 3 minutes on average,
% Time:
1%
60 pps
40 days 20 h (Alarm) 15 days 11 h (Total)
[CANCEL] [OK]
Estimate of the % of time the unit will typically spend in alarm mode. For example if you expect to have about 5 total periods of alarms each day,
then the % of the time will be 1%. (15 min/24 hours)
Record Duration Calculator
1. Rotate the Jog to navigate, and the Shuttle to change the values.
2. To save changes and exit the menu: Select [OK], and then press the Enter button.
3. To exit the menu without making changes: Press the Menu button, or select [CANCEL], then press the Enter button.
q Main Menu Record Alarm/Event Actions
Use this menu to specify how the unit will record during Alarm and Event actions.
Alarm/Event Actions
Pre Event Duration Post Event Duration Pre Alarm Duration Alarm Record Mode ACTIVITY Link to Event
5
0 0 Interleaved Yes
[CANCEL] [OK]
Pre Event Duration: The unit will record up to 5 seconds of data ahead of the event trigger, at the Event Record Rate. Select from 0 to 5 seconds.
Post Event Duration: The unit will record up to 250 seconds after the completion of the Event, at the Event Record Rate. Select from 0 to 250 seconds.
Pre Alarm Duration: The unit will record up to 5 seconds of data ahead of the alarm trigger, at the Alarm Record Rate. Select from 0 to 5 seconds.
Alarm Record Mode: Select from Interleaved or Exclusive. ACTIVITY Link to Event: Select from Yes or No.
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q Main Menu Record Disk Maintenance
Use the Jog to select from the following options, then press the
Enter button to begin. Delete: Delete all data from the hard disk (with the possibility of restoring it). Undelete: Restore data that has been deleted, but not yet overwritten. Destroy: Erase all data from the hard disk permanently, without the possibility
of restoring it. Selecting this option brings up a confirmation dialog box. Test: Provides access to the Disk Test Setup menu which features disk test and
monitoring options.
Delete
UnDelete Destroy Test
Disk Test Setup Menu
The Disk Test Setup menu provides several testing options including the test time, frequency, and duration.
Disk Test: Options include Disable, Test Now, Test Periodically. The Test Periodically option runs the Disk Test at the specified frequency. The Disk Tests run in the background and will not interfere with normal operations.
Test Frequency in hours: From 0 to 1000 hours between tests. Test Duration: This option is for the type of test to run; Fast or Thorough. The Thorough test will
test significantly more sectors than the Fast test. GE recommends using the Thorough test. The Fast test can miss some disk failures.
Disk Test Setup
Disk Test: Test Frequency in hours: 0 Test Duration: Fast
[CANCEL] [OK]
Disk Test Result: Disk Failed Disk 1: Write Error Disk 2: Write Error
DISABLE
Use the Jog to move between the menu fields and the Shuttle for the selections within the fields. When satisfied with the selections select OK and press the Enter button to execute.
The Disk Test will run in the background and will not interfere with normal operations. Once the disk test is done, a message will appear on the screen indicating the test result.
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Disk Test Result
Disk Test Result
Disk 1:Write Error
Disk 2:Write Error
PASSED
FAILED
Yes
OFF
Disk Failure
Disk Test Success
[OK] [OK]
Press the Enter button to clear from the display. Should a disk test fail, several actions will performed:
An icon will be displayed indicating disk failure. It is displayed on Monitor A on the bottom of the
screen in the middle. This icon will only disappear when the disk is replaced.
If the Notify Alarm or Notify Record email option is enabled in the Email Notification Setup Screen,
an email will be sent indicating that a disk failure occurred.
q Main Menu Record Record Lock
Use this menu to set the Record Lock feature. This feature disables the front panel record button. Setting Record Lock to ON will start the unit recording if it is not currently in the Record mode.
ON
q Main Menu Record ADM (Auto Delete Mode)
The ADM feature prevents the unit from displaying or archiving any search results that are older than the specified number of days. This feature may be required by law in some jurisdictions. If required by local authorities, the ADM feature must be turned On by selecting between 1 and 99 days. Typically this feature is turned Off.
ADM Setting
Message
ADM will change. Are you sure?
99 Days
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3.10 Alarms
Enable / Disable
Input Configuration
Use this menu to configure the alarm handling features of the unit.
Caution! StoreSafe Pro’s primary function is to furnish video multiplexing and recording with a multiscreen display. Although the unit has alarm handling and motion detection functions, these are considered secondary features. This unit should not be the only alarm device on site.
q Main Menu Alarms Input Configuration
Configure the alarm inputs as either Normally Open or Normally Closed. Configure inputs as follows. Normally Open Zero Potential Relay Contact: Configure in menu as
Normally Open. Normally Closed Zero Potential Relay Contact: Configure in menu
as Normally Closed
TTL Active High: Configure in menu as Normally Closed.
TTL Active Low: Configure in menu as Normally Open. Open Collector Active On: Configure in menu as Normally Open.
Alarm Latch
Alarm History Link to a Macro Buzzer Setup Notification Archive Alarms
Open Collector Active Off: Configure in menu as Normally Closed.
q Main Menu → Alarms Alarm Latch
This feature determines how the unit latches alarm conditions. Selecting from the following options.
Latched: The alarm is activated until it is silenced and acknowledged by the user.
Transparent: The alarm is active only while receiving alarm input. The alarm condition is canceled when the alarm input ceases.
Timed Out: The alarm condition is latched for the amount of time selected in this menu, then it is automatically silenced and acknowledged. If the alarm input exceeds the duration specified in this menu, the unit silences and acknowledges the alarm when the alarm input ceases. Select the timeout duration, the range is from 1 to 250 seconds.
Transparent alarms cannot be silenced and acknowledged. If transparent mode is preferred, but the ability to silence and acknowledge alarms is desired, select Timed Out and set the Alarm Timeout to two seconds.
q Main Menu Alarms Enable / Disable
Use this menu to Enable or Disable the alarm inputs. Select from the following options:
Latched
Transparent Timed Out
Individual Enable
Enable All Disable All
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Individual Enable: Allow the user to access the Alarm
Buzzer Setup
[CANCEL] [OK]
Enable submenu, and enable or disable alarm inputs on a per camera basis.
Enable All
Disable All
Rotate the Jog to navigate, and the Shuttle to change the values.
Save changes and exit the menu: Select [OK], then press the Enter button.
Exit the menu without making changes: Press the Menu button, or select [CANCEL], then press the Enter button.
Alarms Enable
Alarm 01: Alarm 02: Disable Alarm 03: Enable Alarm 04: Disable : : Alarm 15: Enable Alarm 16: Disable
Enable
q Main Menu Alarms Alarm History
Use this window to view a list of the 100 most recent alarms. Alarms are displayed 10 at a time. Rotate the Jog to scroll through the alarms.
Information displayed in this window is:
The alarms number in the list.
The date of the alarm (month and day).
The time of the alarm (hours, minutes, and seconds).
The number of the camera input in alarm.
q Main Menu Alarms Link To A Macro
Use this menu to link an alarm input to a macro. If a link is created, a macro will run each time that alarm is activated.
Alarm: Select the alarm input you would like to link.
Macro: Select the macro number you wish to link to. Leave this
setting blank if you do not wish to link to a macro.
[CANCEL] [OK]
Alarm History Box
001- 02/04 18:40:32 16 002- 02/15 12:00:10 11 003- 02/28 10:10:20 08 : : 010- 03/15 05:12:16 04
[OK]
Rotate the Jog to navigate, and the Shuttle to change the values.
Save changes and exit the menu: Select [OK], then press the Enter button.
Exit the menu without making changes: Press the Menu button, or select [CANCEL], then press the Enter button.
q Main Menu → Alarms Buzzer Setup
Use this menu to configure the internal buzzer. Global Buzzer: The Global Buzzer setting acts as a master On/Off
switch. Setting the Global Buzzer to OFF deactivates all buzzer activity.
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Global Buzzer : ON
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[CANCEL] [OK]
Email
q Main Menu Alarms Notification
Use this menu to select Email Alarm Notification.
Email Notification Setup
This screen allows the user to setup the types of events to be notified of, and the email addresses (up to three) to be notified. Follow the context sensitive on-screen instructions to setup the individual fields. Also, please note that the Region/Time Zone setting must be set correctly for Email notification to time stamp messages accurately. If the Notify Alarm or Notify Record fields are enabled you will be notified of the results of the Disk Test.
Email Notification Setup
One or more of these
fields must be set to
ENABLE to receive an
email notification of
the selected event.
Notify Vidloss: Notify Record: Notify Menu Access: Notify Connection: Email User 1: Email Domain 1: Email User 2: Email Domain 2: Local User: Local Domain: SMTP Server:
ENABLE
DISABLE DISABLE DISABLE john.doe somecompany.com jane.doe somecompany.com jim.doe somecompany.com
0. 0. 0. 0
Notify Alarm: Notify Archive: Notify Power Up SMTP Port:
DISABLE DISABLE DISABLE 25
Format of email address: user@domain Warning: Region/Time Zone must be set correctly!
Email Address Format
The format of the email addresses should be entered as follows. If the email address to be notified is
john.doe@somecompany.com, then john.doe should be entered in one of the Email User fields and
somecompany.com should be entered in the subsequent Email Domain field.
q Main Menu Alarms Archive Alarms
Selecting Enable from this menu will cause the unit to activate Relay 2 if a malfunction occurs while archiving.
Archive Alarm
Relay 2
ENABLE
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3.11 Macro
Macro Record
Select Macro
A macro is a recorded sequence of keystrokes. The number of macros depends on the number of camera inputs. Each macro can have up to 32 keystrokes.
Use this menu to:
Enter Macro Record mode.
Program a scheduled start time for a macro.
Macro Record
Timed Macro Start
q Main Menu → Macro Macro Record
Note: Do not attempt macro programming while the front panel is locked.
To begin recording a macro:
1. Select the macro number you wish to record, then press the Enter button. The unit will automatically exit the menu system and go to a starting point. Macro Record mode is indicated as F and the Macro Number on-screen.
2. From this point, begin recording the desired keystroke sequence. Record up to 32 keystrokes. If 32 keystrokes are exceeded, the unit will end the macro recording automatically.
3. When finished programming, press the Function button then the Enter button to end the macro recording. A form is provided in section 10 to keep track of recorded macro functions.
Keystroke count while in the menu system: While recording a macro, entering the
NOTE
menu system, changing multiple menu items, and exiting the menu system are only counted as one keystroke. Using the Jog to navigate the menu system does not count as keystrokes. Once the menu system has been exited, re-entering the menu system will count as a second keystroke.
01
Not all menu items can be programmed using macros. For a complete list of macro programmable menu items, see the table below.
During macro recording, the following button combinations perform special functions.
Button Sequence Resulting Action
Function then 1. Activate Relay 1 output. Function then 2. Reset Relay 1 output. Function then 3. Pause macro for 1 second. Function then 4. Pause macro for 5 seconds. Function then 5. Activate Relay 2 output. Function then 6. Reset Relay 2 output. Function then Enter. End macro recording
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Macro Excluded Features
Setup Parameters
Setup Active Zones
Indicate Detection
The following core features or settings cannot be programmed by Macro.
Disk Maintenance.
Erase Archive Medium.
POTS Setting.
Ethernet Setting.
RS485 Network Address.
Front Panel Lock/Unlock.
Record Timer.
Running A Macro
A macro is a recorded sequence of up to 32 keystrokes. To activate a macro, press the Function button followed by the Number button of the desired macro. While running, the macro is indicated on-screen as the letter F and the macro number.
The user can cancel the macro at any time by pressing the Function button.
Daylight Savings Time (Alternate Method)
To adjust the time one hour for daylight savings time, press the Function button, then the Sequence button. If this function is activated during April, one hour is added to the time. If this function is activated in October, one hour is subtracted from the time. This function will only operate once per time period.
{F}
Function and
Number Buttons
1
{F}
Function and
Sequence Buttons
q Main Menu Macro Timed Macro Start
Use this menu to program scheduled start times for macros. Up to 20 scheduled start times can be programmed in this menu.
Event: Select the scheduled start event you wish to edit. Day: Select the start day (Monday – Sunday) of the macro.
Select ** (double asterisks) to run the macro every day. Select None to cancel the scheduled start time.
Time: Select the start time for the macro. Macro: Select the desired macro number.
A form is provided in section to keep track of scheduled macros.
3.12 Motion Detection
Use this menu to:
Enable motion detection on a per camera basis.
Activate individual zones in a scene to respond to motion
detection.
Activate the on-screen motion detection indicator.
Set motion detection as Activity detection or Intrusion Detection.
Configure the motion detection parameters on a per camera basis.
Timed Macro Setup
Event : Day : Monday Time : 00:00 Macro : 01
[CANCEL] [OK]
Enable/Disable Detection
01
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Detection Enable
Camera 02: Disable
q Main Menu Motion Detection Enable/Disable Detection
Selecting Enable All or Disable All from this menu will activate or deactivate motion detection on all cameras.
Selecting Individual Enable from this menu will bring up the following menu.
Individual Enable
Enable All Disable All
Individual Enable Menu
Use this menu to enable or disable motion detection on a per camera basis. Rotate the Jog to navigate, and the Shuttle to change the values.
Camera 01:
Enable
Camera 03: Enable : : Camera 16: Enable
[CANCEL] [OK]
q Main Menu Motion Detection Setup Parameters
Use this menu to select the Camera, Motion Detection Type, and Sensitivity of the Motion Detection you wish to configure.
Motion Detection Parameters Setup
Camera Motion Detection Type Sensitivity Relay Output
Rejection Target Size Link to Alarm
[CANCEL] [OK]
01
ACTIVITY 06 2
LOW 01 NONE
Navigate in this menu using the Jog to select the field and the Shuttle to change the parameters.
Activity Vs. Intrusion
Activity Detection is a simple type of motion detection having only a sensitivity setting and a relay output. Intrusion Detection is a more sophisticated type of motion detection, with additional features such as false alarm rejection levels, minimum target size, and an alarm output.
Activity Detection Setup
If Activity is selected in Motion Detection Type field, the following parameters are enabled:
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Relay Output: The unit may be configured to activate a relay output when motion detection is present. Select either 1, 2, 1+2 (both relays), or None.
Intrusion Detection Setup
If Intrusion is selected in Motion Detection Type field, the following parameters are enabled: Sensitivity: Rotate the Shuttle to change the motion detection sensitivity, 10 being the most
sensitive. Rejection: Configure the unit’s false alarm rejection feature by selecting Low, Medium, or High.
These settings are based on the number of simultaneously triggered zones and the persistence of motion in a scene. The Low setting is the most sensitive to motion. The Medium setting will filter out most false alarm situations due to sudden luminance changes over the whole scene (clouds passing over). The High setting will filter out sudden luminance changes as well as spurious motion events that do not persist for a number of frames (a bird flying past the lens).
Target Size: This setting is the minimum number of zones (from the 16 x 16 grid) that must be activated simultaneously before it is considered to be valid motion.
Link To Alarm: Select the alarm number that you wish to activate when motion detection is activated.
q Main Menu Motion Detection Setup Active Zones
Use this menu to setup the Active Zones for motion detection. The screen shown below will overlay the current video image allowing for precise activity zone setup. The disabled zones will be tinted. The enabled zones will be clear.
Activity Grid Setup Screen
5
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Pressing the Function button will bring up the Help screen shown below. This screen will overlay the
‘MENU’ : Exit Activity Setup
‘ENTER’: Save and Exit Activity Setup
‘PAUSE’: Toggle between Enable and Neutral
‘STOP’ : Toggle between Disable and Neutral
‘PLAY FORWARD’: Increase the Sensitivity level
“PLAY REVERSE’: Decrease the Sensitivity level
Play Forward to increase the Sensitivity
Indicate Detection
Camera Disable
current video image.
{F}
Function
‘ZOOM’ : Disable/Enable all zones
Button
This Help Screen will display for 15 seconds, and then disappear. Press the Function
NOTE
button again to redisplay.
Sensitivity Scope
Use the sensitivity scope to adjust the motion detection sensitivity for the scene. The sensitivity scope is the bar located near the left-hand corner of the screen.
The black bar raises and lowers to indicate the degree of motion detected. When the black bar reaches the red bar, a motion detection alarm is activated.
Adjusting Motion Detection Sensitivity: Raise and lower the red bar to change the motion detection sensitivity. Use the Play Forward button to increase the sensitivity level and the Play Reverse button to decrease the sensitivity level. The sensitivity level is also displayed as a numeric value.
Play Reverse to decrease the Sensitivity
q Main Menu → Motion Detection → Indicate Detection
Motion Detection may be indicated on-screen by displaying the letter M. Use this menu to turn this feature On or Off.
3.13 Camera Setup
Use this menu to:
Edit the title for each camera.
Adjust the Automatic Gain Control.
Disable or Enable camera inputs.
Specify cameras as covert (recorded but not displayed).
View the Camera Scope (Histogram)
Detection
ON
Camera Titles Camera AGC
Covert Camera Camera Scope
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q Main Menu Camera Setup Camera Titles
Titles Display
Titles Display
[CANCEL] [OK]
Monitor B: OFF
Use this menu to:
Specify if the camera titles will be displayed on the monitors.
Edit the title for each camera.
Edit Titles
Titles Display
Camera titles may be displayed on either monitor. Use this menu to turn this feature On or Off.
Monitor A:
Rotate the Jog buttons to navigate and the Shuttle to change the values.
Edit Titles
Rotate the Shuttle to select the camera whose title you wish to configure, and then press the Enter button. The Camera Title Edit menu will appear.
Camera Title Edit
ON
Camera Title : Camera 01
@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^
SEQ key selects character bank ‘1’ key inserts blank character ‘2’ key inserts selected character
1
[CANCEL] [OK]
Camera Title Edit Menu
1. With the camera title selected, press the Enter button. The menu will enter the Edit mode and the
character bank will appear in the center of the menu.
2. Press the Sequence button to select the desired character set.
3. Rotate the Shuttle to navigate the cursor in the camera title.
4. Rotate the Jog to navigate the cursor in the character bank.
5. Press the Number 1 button to insert a blank character or press the Number 2 button to insert the selected character.
6. When finished editing the title, press the Enter button to exit the edit mode.
7. Save changes and exit the menu: Select [OK], then press the Enter button.
8. Exit the menu without making changes: Press the Menu button, or select [CANCEL], then press
the Enter button.
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q Main Menu Camera Setup AGC
[CANCEL] [OK]
Camera 02: YES
Camera Disable
[CANCEL] [OK]
Camera 03: Disable
Use the Automatic Gain Control (AGC) to adjust the video input signal level for cameras whose level is outside the normal range. The default gain setting is 100%.
Rotate the Jog to navigate and the Shuttle to change the values.
Save changes and exit the menu: Select [OK], then press the Enter button.
Exit the menu without making changes: Press the Menu button, or select [CANCEL], then press the Enter button.
Signal Gain Setup
Camera 01 Signal Gain 100%
[CANCEL] [OK]
q Main Menu Camera Setup Camera Disable
Use this menu to Disable or Enable each camera input individually.
Use the Jog to navigate and the Shuttle to change the values. Save changes and exit the menu: Select [OK], then press
the Enter button. Exit the menu without making changes: Press the Menu
button, or select [CANCEL], then press the Enter button.
q Main Menu Camera Setup Covert Camera
This feature removes cameras from all live displays while continuing to record them, so that the users and the public are unaware that the camera is being recorded. Covert cameras are viewable during playback.
Select Yes in this menu to configure a camera as covert. Rotate the Jog to navigate and Shuttle to change the values. To disable the covert camera (make display visible) return to this menu
and change the selection to NO. The camera’s display will become visible upon exiting the Main Menu.
Camera 01: Camera 02: Enable
Camera 04: Enable : : Camera 16: Enable
Covert Camera
Camera 01:
Camera 03: NO Camera 04: NO : : Camera 16: NO
Disable
NO
q Main Menu Camera Setup Camera Scope
Use this menu to view a live luminance histogram of the currently displayed camera.
Luminance Histogram
A Luminance Histogram is a graphical representation of how many times each gray-level value occurs in an image.
Use this feature to analyze and optimize the video input signal.
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Luminance Histogram
%L
Luminance
G.711
RS485
0
Black
White
3.14 Audio Setup
Use this menu to enable or disable the audio feature of StoreSafe Pro. Select from:
OFF
G.711
Audio Limitations:
1. To record audio at least one the unit’s video inputs must be set to record video at a rate of 1pps
or faster.
2. If all the cameras are set to EVENT mode and no events are occurring, no audio will be recorded
regardless of the event recording speed.
OFF
3.15 Quick Wave Setup
QuickWave Setup
This feature provides the option of having the QuickWave software written to any CDs that are created. This allows the CD to be read on any PC without installing software. Select ON to enable, OFF to
QuickWave CD Write: ON
disable.
[CANCEL] [OK]
3.16 Communications
Use this menu to:
Configure the baud rates and settings for the RS232 ports.
Configure the network address for the RS485 network.
Configure the Ethernet address and networks settings.
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RS232
Ethernet
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q Main Menu Communications RS232
POTS Setup
[Default Modem String] [CANCEL] [OK]
POTS Setup
Select the Port you wish to configure and press the ENTER button.
Port 1
Port 2
Port 1
Use this menu to:
Enable/Disable POTS and configure the Modem initialization
string (POTS Setup).
Baud Rate
Adjust the Baud rate.
POTS Setup
The default modem string (shown below) is for use with Hayes Accura 56k, Diamond Supra Express 56k, and 5686 US Robotics modems in their default conditions. Consult with the modem manual before attempting to make any changes. It is strongly recommended that the modem initialization string only be modified by a qualified technician.
POTS : DISABLE
Modem Init String : AT&F1&K3M0E1Q0V1S0=0&R2&C1&D0&H1
@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^
SEQ key selects character bank ‘1’ key inserts blank character ‘2’ key inserts selected character
1. With the Modem Init String highlighted, press the Enter button to enter the Edit mode. The character bank will appear in the center of the menu.
2. Press the Sequence button to select the desired character bank.
3. Rotate the Shuttle to navigate the Modem Init String.
4. Rotate the Jog to select a character from the character bank.
5. Use the Number 2 button or rotate the Shuttle to insert the desired character from the character
bank into the Modem Init String and advance to the next character.
6. Use the Number 1 button to insert a blank character.
7. When finished, press the Enter button.
8. To save the changes and reboot, select OK, then press the Enter button. The unit will only reboot
if changes were made to the Modem Init String.
9. To exit the menu without making changes, select Cancel, then press the Enter button. Pressing the Menu button also exits the menu without making changes.
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1200 Baud
2400 Baud
4800 Baud
19200 Baud
38400 Baud
57600 Baud
1200 Baud
2400 Baud
4800 Baud
19200 Baud
38400 Baud
57600 Baud
Baud Rate
Use this menu to configure the baud rate for Port 1 for external control of the unit via RS232. Rotate the Jog to select a baud rate from the menu.
Save changes and exit the menu: Press the Enter button. Exit the menu without making changes: Press the Menu button.
Port 2
Use this menu to configure the baud rate for Port 2. Rotate the Jog to select a baud rate from the menu.
Save changes and exit the menu: Press the Enter button. Exit the menu without making changes: Press the Menu button.
The RS232 port 2 is used for Event Generation and ASCII Text Insertion. See Section 7 for the RS232 Protocol required to perform these functions.
q Main Menu Communications Ethernet Settings
An ethernet connection can be used to connect to the unit from a PC for the viewing of live or recorded images. Use this menu to configure the Ethernet communications settings. Select from the following:
9600 Baud
9600 Baud
Ethernet: Select Enable or Disable. Hostname: The default Hostname is the unit’s serial number
without the dashes. The user should modify only when GnuDIP is selected in the Name Service field.
DHCP: Select Enable or Disable. Enables dynamic IP addressing. When DHCP is enabled, the IP address, Subnet Mask, Gateway, and Server fields are dynamically addressed.
Name Service: Select from Disable, WINS or GnuDIP. Enabling WINS registers the hostname and IP address within the current Network. This ensures that you can connect to StoreSafe Pro by hostname within the network. See the Note below for information on configuring Dynamic DDS with GnuDIP.
DDNS Update Interval: Select the Dynamic Domain Name Server interval. Select from Disable or from 1 to 1440 minutes.
IP Address / Subnet Mask / Gateway: Consult with a qualified Network Administrator or an MIS professional to configure these settings if DHCP is not enabled.
Primary Name Server / Backup Name Server: The IP addresses of the Primary and Backup Name Servers. Not required if DHCP is enabled.
Print Server: Enter the Print Servers IP address to enable the Print Image operation (Function and Zoom).
TCP MTU Size: Select from Standard, 1400, and 1200. The MTU describes the maximum possible TCP packet size. Standard (1500) is optimal for most ethernet network environments.
HTTP Port : Select the HTTP Port. Select from Port 0 to 65535. Shortcuts are available for port 80 (Camera 1 button) and 8080 (camera 2 button). Consult with a qualified Network Administrator or an MIS professional to configure these settings.
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NOTE
In order to use Dynamic DNS with GnuDIP, the user has to configure following in the menus:
Name Service must be set to GnuDIP (Ethernet Setting Menu).
Primary Name Server must be set to the IP address of the GnuDIP server (Ethernet
Setting Menu).
Hostname must be set to the required hostname format e.g. ge04.companyname.net.
For registration purposes, the string until the first dot is used as hostname (here: ge04), the remainder is used as domain (here: companyname.net). The hostname is set via the Ethernet Setting menu and is case sensitive.
DDNS update interval must be set to a reasonable value (e.g. 2 minutes).
The password for the DDNS server has to be set in the Passwords->DDNS password
menu. The password is 4 digits long (The Enter button can be used for the number 0).
When everything is configured correctly, StoreSafe Pro will send periodically a Dynamic DNS update message over TCP port 3495 to the Dynamic DNS server telling the server its hostname. StoreSafe Pro does not include its IP address in the message. Instead the Dynamic DNS server extracts the IP address of StoreSafe Pro via the Ethernet source IP address. This guarantees that the correct IP address is used even when StoreSafe Pro is behind a NAT router.
3.17 Front Panel Lock
Use this feature to lock the front panel keypad. While locked, the only operational key on the front panel is the Menu button. To unlock the front panel, enter the Installer password and return to this menu.
Highlight the item you wish to select. Save changes and exit the menu: Press the Enter button. Exit the menu without making changes: Press the Menu button.
3.18 Factory Settings
Return To Factory Defaults
From the Factory Setting menu, press the Enter button. A password box will appear. Enter the Factory Default password. Select OK, then press the Enter button.
The unit will reboot, returning all settings (except the time, date, email addresses, and email IP address) to the factory defaults. Due to the large size of the hard disk, the reboot may take several minutes.
Unlock Keyboard
Lock Keyboard
Factory Default Password
16, 10-Channel
4-Channel
8 1 1 1
4 1 1 1
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Change Language
-
-
From the Factory Setting menu, press the Enter button. A password box will appear. Enter the Language password. Select OK, then press the Enter button.
A menu will appear displaying the available language selections. Rotate the Jog to select the desired language.
Save changes and exit the menu: Press the Enter button.
Exit the menu without making changes: Press the Menu button. Available Languages:
English French German Italian Russian Polish Czech Finnish Hungarian Slovak Spanish Dutch Danish
3.19 Passwords
Use this feature to change the Installer, Operator, Ethernet, or DDNS passwords.
Language Password
16, 10-Channel
4-Channel
5 4 1 5
1 4 1 4
Changing the Installer or Operator Passwords
To change the password:
1. Highlight the password you wish to change, then press the Enter button. A password box will appear.
2. Enter the new password using the Number buttons.
3. Highlight OK, then press the Enter button.
4. Re-enter the password.
5. Highlight OK, then press the Enter button. The user will be
prompted, indicating if the password was entered correctly and changed.
The Ethernet Password
The Ethernet Password feature limits access to only those users who access the unit using the password feature of WaveReader versions 2.4 or later. When the unit is first setup, the default is No Password Protection. Meaning, anyone using WaveReader and accessing with an ethernet connection can connect to the unit.
Activate The Ethernet Password
1. Enter the new password using the Number buttons.
2. Highlight OK, then press the Enter button.
3. Re-enter the password.
Password Box
Enter a new Install Password
---
Password Box
Enter a new Ethernet Password
---
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4. Highlight OK, then press the Enter button. The user will be prompted, indicating if the password was
Serial Number:
Boot Code Version:
OK
entered correctly and changed.
Deactivate The Ethernet Password
To return the unit to No Ethernet Password Protection, enter the Ethernet Access Reset Password in the password box shown above.
Ethernet Access Reset Password
1 1 1 1
The DDNS Password
The DDNS password enables StoreSafe Pro to contact the Domain Name Server in order to provide IP to Domain Name translation. You must obtain this number by calling you Domain Name Service. By default this password is
2222. This password is only used when Name Service in the Ethernet Settings Menu is set to GnuDIP.
3.20 The Operator Menu
The Operator Menu Overview
The Operator menu is provided so that the user has access to a limited number of menu items. These menu items are primarily monitor display setup options, so that the user may “personalize” the monitor displays during their shifts. Other options include video archive setup and changing the operator password.
q Operator Menu → About StoreSafe Pro
About StoreSafe Pro menu: This menu provides information
such as:
Model Designation
Serial Number
Hostname
Software Version
Software Date
Boot Code Version
Hard Disk Size
IP Address
Hardware Address (MAC)
DHCP Lease Expiration Date
Last DDNS Update Status
Last DDNS Update Success
Model:
Hostname: Software Version: Software Date:
Disk Size: IP Address: Hardware Address: DHCP Lease Expires: Last DDNS Update Status: Last DDNS Update Success:
About StoreSafe Time/Date Display Titles Display Alarm History Operator Password
StoreSafe Pro D406-T2-250419 D406T2250419 VER 5.24 May 27 2004 10:09:46 VER 1.03
163.93 GB
3.18.173.10 BA-BE-C6-7E-FA-CE No Lease No attempt NONE
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Use the following table to find detailed information about configuring specific items from the Operator menu.
Operator Menu Item Primary Menu Location Section In
Manual
Time/Date Display Titles Display
Alarm History Operator Password
Main Menu Time/Date Time/Date Display Main Menu Camera Setup Camera Titles Title
Display Main Menu Alarm Alarm History Main Menu Password Operator Password
3.8
3.13
3.11
3.19
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4 Alarms
4.1 Alarm Input
Alarm devices are connected via the Alarm PCB on the back panel of the unit (see section 1.7). Each Alarm Input corresponds with the Camera Input of the same number.
4.2 Alarm Output
Front Panel Alarm LED: The LED located to the left and above the Alarm button is lit for the duration
of the alarm. Internal Buzzer: The internal buzzer is activated until it is Silenced and Acknowledged. This feature
can be turned off in the menu system (see Buzzer Setup in section 3.10).
Monitor Displays: Discussed below in the On-screen Displays During Alarms section. Output Relays: The alarm output relay is active for the duration of the alarm. Macro Activation: Unit can be configured in the menu system to activate a macro when an alarm is
detected (see Link to Macro in section 3.10). Record Rate: Record Rate can be increased by recording at the Alarm Record Rate (see section
3.10) and by Interleaved or Exclusive Recording (see Alarm Record mode in section 3.10).
4.3 Alarm Acknowledge
Pressing the Alarm button acknowledges to the unit that the alarm has been recognized and silences the internal buzzer. This does not clear the alarm condition.
4.4 On-screen Displays During Alarms
Monitor-A and Monitor-B Display During Alarm
Single Alarm: Unit switches to a full screen display of the camera in alarm. Additional Alarms: Unit switches to a sequenced display of all cameras in alarm.
4.5 Alarm Operations During Playback
Live Alarms Displays
Single Alarm: Unit switches to a full screen display of the camera in alarm on Monitor B.
Alarm Button
Additional Alarms: Unit switches to a sequenced display of all cameras in alarm on Monitor B.
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LIVE
LIVE MODE
PLAYBACK MODE
Monitor A
Monitor A
Monitor B
Monitor B
LIVE
PLAY
BACK
LIVE
LIVE ALARM
FULL
SCREEN
ALARM
LIVE ALARM
FULL
SCREEN
ALARM
LIVE ALARM
PLAY
BACK
LIVE ALARM
FULL
SCREEN
ALARM
Recorded Alarms
Internal Buzzer: During playback, the internal buzzer is activated until it is silenced and
acknowledged. This feature can be turned off in the menu system (see Buzzer Setup, in section
3.10). Front Panel Alarm LED: The LED located to the left and above the Alarm button is lit for the duration
of the alarm. Monitor-A Multiscreen: Each camera in alarm is indicated on-screen by a flashing red “A” in its
cameo. Alarm LED lights to indicate an alarm condition. There is no change in the playback (or ) multiscreen based on playback of recorded alarms.
4.6 Alarm History Box
The Alarm History feature provides a list of the 100 most recent alarms. View the Alarm History Box by accessing the menu system, and selecting Operator Alarm History. The Alarm History Box can also be found under Main Menu Alarm Alarm History. For detailed information about viewing the Alarm History Box see Alarm History in section 3.10.
4.7 Searching For Recorded Alarms
See section 5.
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Play Back
Enter
Search Results
Start Date Start Time Days HH MM SS
002 01/21/2002 20:09:10 0 00:00:38
003 01/21/2002 20:10:10 0 01:07:22
004 01/22/2002 20:07:10 0 00:00:07
005 01/23/2002 20:07:10 0 00:08:56
006 01/24/2002 20:07:10 0 00:00:06
007 01/25/2002 20:07:10 0 05:57:31
008 01/26/2002 20:07:10 0 00:46:43
000 01/21/2002 20:07:10 0 04:35:15
Activity, Text, Motion, Alarm Search Results
Search Results
‘ENTER’ to play event; ‘SEQ’ to repeatedly play event.
Write to CD
Search Filters
Search Results
Search Results
Alarm Event Activity Videoloss Present Absent
Search
Search Filters
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
5 Searching
StoreSafe Pro provides a powerful search interface to access video files stored on the hard disk or an external archive device.
Search Menu Overview
Button
Disk Analysis Screen
Disk Analysis Screen
Disk Analysis Screen
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Hit SEARCH again to enter Advanced Search Level 1
01/21/2002 20:17:01
Search Button
Operation: Play from Disk
DATE (MM/DD/YY) TIME (HH:MM) Start Stop Start Stop 01/27/04 01/27/04 20:57 20:59
Activity Event Alarm Text
X
Retail
X
Camera
X
X X X X X X X X X X X X X X X
[CANCEL] [START SEARCH]
Hit ‘ZOOM’ to edit retail text list Hit ‘ENTER’ to toggle EDIT Mode
EDIT MODE
Enter
Play Back
Start Search
Enter
Time/Date Search Results
001 01/21/2002 20:08:10 0 00:01:55
9 matches found.
‘PLAY REV/FWD’ to page up/down ‘ENTER’ to play event; ‘SEQ’ to repeatedly play event.
Search Button
3/19 06:11
3/19 21:42 02
3/20 21:54 02
3/19 23:51 02
3/21 02:25 02
02
3/20 18:51 02
10 matches found.
‘PLAY REV/FWD’ to page up/down
3/20 6:26 02
3/21 03:51 02
3/20 14:30 02
3/22 21:01 02
Record Button
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5.1 Disk Analysis Screen
Write to CD
Record
CD Button
Alarm Event Activity Videoloss Present Absent
Level 1
Disk Time
Archive Incident
Begin by pressing the Search button. The Disk Analysis Screen will appear. This screen shows a graphical representation of the recorded video stored on the internal hard disk.
Arrow Cursors
02/28/2002 20:45:00
Search Button
Disk Analysis Screen
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Hit SEARCH again to enter Advanced Search Level 1
01/21/2002 20:17:01
01/21/2002 20:17:01
and Date at cursor location.
Zoom Level
Rotating the Jog moves the two arrow cursors across the representation of the recorded video. As the cursors move across the screen the corresponding disk time is indicated in the upper right of the screen. The video representations are color-coded by category. Rotating the Shuttle expands (Zooms) the display. The Lowest level (most detail) is indicated on screen with an (L). Pressing the Enter button will start Playback from the cursor location.
5.2 Quick Archive to CD
Archive to CD on the Disk Analysis Screen by selecting the time and date and pressing the Record CD button. The QuickWave Setup must be set to ON from the Main Menu Quick Wave Setup
menu (see section 3.15). The Archive Incident menu should appear.
8. Use the Jog to modify the time parameters and use the Shuttle to move between the Start and Stop fields.
9. Press the Record button on the front panel when satisfied.
10. The CD Writer will open the CD tray when completed.
The video may now be viewed on any PC equipped with a CD-ROM.
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02:02:51P
Capacity: 557MB
‘RECORD’ to Archive
02:20:09P
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5.3 Search Filters
Search Filters
To access the Retail Search
XXXXXXXXXXX
Selecting these functions
the Search Results window
if the Operation selected is
2. Copy from Disk to Archive.
Pressing the Search button a second time brings up the Search Filters Menu. Use the Search Filters menu to specify:
The type of operation to be performed: Play from Disk or Copy from Disk to Archive.
The Start and Stop date of the search.
The Start and Stop time of the search.
Searching for recorded activity, events, retail text, or alarms.
Searching for a text string.
Which cameras to search inclusively or exclusively.
Operation: Play from Disk
DATE (MM/DD/YY) TIME (HH:MM) Start Stop Start Stop 01/27/04 01/27/04 20:57 20:59
X
[CANCEL] [START SEARCH]
Hit ‘ZOOM’ to edit retail text list Hit ‘ENTER’ to toggle EDIT Mode
Activity Event Alarm Text
Retail
X
X
Camera 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
X
X X X X X X X X X X X X X X X
X X X X X
EDIT MODE
The following options are available when an archive device is connected:
1. Play from Disk.
displays thumbnails in
Play from Disk.
Menu select ‘RETAIL’ and press the ‘ZOOM’ key.
Hit Camera buttons to select/deselect individual cameras. Use the Zoom button to globally select/deselect cameras to search.
Selecting Search Parameters
1. Rotating the Jog to navigate, highlight the box adjacent to the parameters that you wish to modify.
2. Once in the Parameter Box, use the Shuttle to navigate through the fields and the Jog to change
the values.
3. To activate the parameter, use the Shuttle or the Enter button to place an [X] in the check box.
4. When finished, use the Jog to navigate to another parameter.
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5.4 Retail Search
filename: retail_search.txt
The local retail search feature is provided for customers who wish to search video for specific products from the front panel of StoreSafe Pro. The customer can select from predefined product names from predefined categories. To use this feature you must create a text file containing the categories (product types) and product names (sub levels) that you want to search. This file is then uploaded to StoreSafe Pro via the web interface.
Text File Format
To create a retail search text file open Notepad or any other simple text editor. The file must be saved as a text only file. The meta-character # is used in this text file to identify a category. All strings below a category are interpreted as sub levels of that category until another category appears. The creator of the retail text file is responsible to put the categories and sub levels into correct order. StoreSafe Pro will not sort the strings. A category has to have at least one sub level. The customer has to store this file as a .txt file named retail_search.txt.
Example:
#Ice_Cream Vanilla Chocolate_Chip #Soda Vanilla Root_Beer Orange #Beer Draft Light Extra_Light
Uploading/Downloading the retail_search .txt File
The retail search text file can be uploaded to StoreSafe Pro unit via the Web interface. The index.ssi page will contain a link to the retail search page. Open the embedded web browser by typing StoreSafe Pro’s IP address/index.ssi in the address field of your Internet browser.
Click here
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This page will appear if no retail text file has previously been uploaded. To upload the file, click the
Click here to delete
Browse button and navigate to the file location. Once the file is selected, click on the Upload Retail Search File button.
StoreSafe Pro Retail Search Upload StoreSafe Pro Retail Search Upload
When the retail text file has been uploaded this page (below) provides the options to delete or upload a new retail text file. The user can view the retail text file by clicking the link to the retail text file. The user can download the retail text file to a PC by right-clicking the link and by choosing 'Save Target As'. The user can only upload one retail text file and can delete the current retail text file. After uploading the file (and also after a reboot), StoreSafe Pro will read the contents of the file and store it in memory.
Click here to view to file
or right-click to perform
other fuctions
The Local Retail Search Screen
Access to the Local Retail Search screen is gained through the Search Filters Menu. Press the Search button one or more times until the Search Filters Screen appears, then select the Retail radio box and press the Zoom key.
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Search Filters
Setup Retail Search
Hit ‘ENTER’ to toggle EDIT Mode
[CANCEL]
Ice Cream selected
from Category List
X
Operation: Play from Disk
DATE (MM/DD/YY) TIME (HH:MM) Start Stop Start Stop 01/27/04 01/27/04 20:57 20:59
Activity Event Alarm Text
X
Retail
X
X
Camera 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
X
X X X X X X X X X X X X X X X
[CANCEL] [START SEARCH]
Hit ‘ZOOM’ to edit retail text list Hit ‘ENTER’ to toggle EDIT Mode
EDIT MODE
To access the Retail Search Menu select ‘RETAIL’ and press the ‘ZOOM’ key.
Catagories
Sub Level
Selected Strings
Clear Individual (1)
Clear All
[OK]
(3)
(2)
Ice_Cream Soda Beer
X
Vanilla Chocolate_Chip
X
Vanilla
Vanilla selected from Sub Level
The following operations can be performed on this screen:
Select category in the categories list.
Select and deselect sub levels of the currently highlighted category.
Clear individual or all selected sub levels.
3 categories, 5 sub levels, and 5 selected sub levels can be displayed on screen at one time. Up/down keys will scroll the screen backward and forward. The user can select sub levels from different categories by first selecting the category, then going to sub level frame and highlighting the selection. The user selections are kept in non-volatile memory so they survive a reboot. The user selections will be cleared when the user uploads a new retail text file. Like the other text searches, the results will display in thumbnail pictures and can be viewed through full screen playback with text.
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Restrictions and Limitations
Time/Date Search Results
Search Results
Activity, Text, Alarm Search Results
The limit of the search strings is 1000. For example there might be 50 categories and 950 sub
levels.
It is not possible to have a second sub level (e.g. Soda>Diet Soda>Root _Beer).
It is not possible to do a normal text search and a retail search at the same time.
The characters #, *, and @ are meta characters and are not to be used in the text string.
It is not possible to search for categories. In the previous retail search text file for example, the
user cannot search for Beer.
Only the first word of a sub level will be searched. For example, when the sub level 'Chocolate
Chip' is selected, only the word 'Chocolate' will be searched for. The search string cannot contain blank characters or spaces and is not case sensitive.
Only the first 30 characters of a category or sub level are displayed.
The user can select up to 25 sub levels and search them simultaneously.
A maximum of 200 matches are available for each specific search. The user can further modify
searches by selecting time limit and cameras.
5.5 Search Results
Activate Search
From the Search Filters menu, use the Jog to navigate to the Start Search parameter. With the Start Search parameter highlighted, press the Enter button to begin the search operation. When finished
searching, the Search Results window will appear. A maximum of 200 results can be displayed per search. Two types of Search Result windows will appear depending on the Operation and type of search that is performed.
Search Results
Start Date Start Time Size(MB) Archive
000 01/21/2002 20:07:10 23234 [ ]
001 01/21/2002 20:08:10 140 [x] 002 01/21/2002 20:09:10 6186 [ ] 003 01/21/2002 20:10:10 522 [ ] 004 01/22/2002 20:07:10 8 [x] 005 01/23/2002 20:07:10 2 [x] 006 01/24/2002 20:07:10 1870 [ ] 007 01/25/2002 20:07:10 4 [x] 008 01/26/2002 20:07:10 64 [x] Selected [ 218 ](MB) Available on Target Medium [ 678 ](MB)
9 matches found.
‘PLAY REV/FWD’ to page up/down ‘ZOOM’ to select/deselect all items in this page ‘RECORD’ to archive
Follow the directions on-screen to select, archive, playback, etc.
3/19 06:11 02
3/20 18:51 02
10 matches found.
‘PLAY REV/FWD’ to page up/down ‘ENTER’ to play event; ‘SEQ’ to repeatedly play event.
3/19 21:42 02
3/20 21:54 02
3/19 23:51 02
3/21 02:25 02
3/20 6:26 02
3/21 03:51 02
3/20 14:30 02
3/22 21:01 02
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Search Results
3/19 06:11 02
3/19 21:42 02
3/19 23:51 02
3/20 6:26 02
3/20 14:30 02
3/20 18:51 02
10 matches found.
‘PLAY REV/FWD’ to page up/down ‘ENTER’ to play event; ‘SEQ’ to repeatedly play event.
3/20 21:54 02
3/21 02:25 02
3/21 03:51 02
3/22 21:01 02
Some options may be unavailable depending on the type of search performed. These options are not displayed. When archiving, the unit will not allow the amount of selected data to exceed the amount of space available on the target medium.
Press the Menu button to exit the Search Results window without making a selection. Hitting the Enter button will play the selected search result. Hitting the Enter button again while in playback will cause the next selection from the search list to be
played. Press the Sequence button to repeatedly play the selected event. Press the Record button on the front panel to write the selected data to CD.
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6 WebBrowser
StoreSafe Pro features an integrated WebBrowser interface. The WaveBrowser option allows the user to view video from any ethernet connected units with software version 4.09 or above.
For WaveBrowser to function properly, certain ActiveX controls must be set correctly. To
NOTE
setup the ActiveX controls:
1. Click on the Tools Internet Options Menu in Internet Explorer.
2. Click on the Security tab.
3. Select Internet for the Web Content Zone.
4. Click on the Custom Level button.
5. Ensure that both Download unsigned ActiveX controls and Initalize and Script ActiveX controls not marked as Safe are set to Prompt.
6. Click the OK button.
7. Click on the Yes button in the Warning message.
8. Click the OK button in the Internet Options window.
To access the web interface:
1. Launch Internet Explorer (version 5.5 or later) on any local Internet connected PC or laptop.
2. Type in the unit’s IP address or hostname in the address field and press enter. The Enter Network Password box should appear.
3. Enter the correct Username and Password in their respective fields (the default username and password is admin). Click the OK button.
4. The WaveBrowser window should appear. Type the IP address in the IP Address Field and click the Connect button.
IP Address Field
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Main Viewing
Drop Down
Volume List
6.1 WaveBrowser Overview and Controls
Button Panel
Area
The Main program window consists of the following areas:
The Main Viewing Area: The large blue area.
The Button Panel: The left side of the window.
The Drop Down Volume List: Allows the selection of available Disk volumes.
The Main Viewing Area
Pictures are displayed in this area in Multi-Camera, and Single-Camera formats. Picture display order is according to the information encoded by the unit used to create the original video data file.
Choose from the following displays:
4-way Display
Single Camera Display Large
Single Camera Display Medium
Single Camera Display Small
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The Button Panel
3467891415181920211716121311105
1. Play Backward button: Click on this button to playback video in
reverse.
2. Stop button: Click on this button to halt all playback operations. The
Play Pointer Slider Bar moves to the start of data.
3. Play Forward button: Click on this button to playback video.
4. Single Frame Rewind button: Click on this button to rewind the video a
single frame.
5. Pause button: Pauses playback until the Pause button is pressed
again. Clicking any of the buttons, except Stop will also resume playback. The Play Pointer slider bar stays at the current position while paused.
6. Single Frame Advance button: Click on this button to advance the
video a single frame.
7. Rewind button: Click on this button to perform high-speed reverse
playback.
8. Fast Forward button: Click on this button to perform high-speed
playback.
9. IP Address Field: Enter the unit’s IP address.
10. Password Field: Enter the unit’s password, if necessary.
1 2
11. Live check box: Click in this box to enable live viewing before connecting.
12. Connect/Disconnect button: Click on this button(s) to connect to the unit.
13. Number buttons: Press any of these buttons (up to number 10 on 10 channel units) to call up individual cameras for display.
14. Single Camera Display Size: Choose from Small, Medium, or Large.
15. 16-way Multiscreen buttons: Not available on StoreSafe Pro models.
16. 4-way Multiscreen button: Selects a Large 4-way display.
17. View Live Button: Click on this button while connected to view live video.
18. Play Pointer Slider Bar: The Play Pointer slider bar advances to the right to indicate the playback position on the disk. The user can drag the bar to navigate forward or backward.
19. Goto Button: Click on this button to go to the selected date for the drop down time and date boxes.
20. Drop down Date Selection Menu: Click on this field to display a graphic calendar to select a date to view.
21. Time Selection Menu: Click on the Up or Down Arrows to select a specific time to view.
The Drop Down Volume List Box
Click on the arrow to display a list of available disk volumes on the connected unit. Click on the volume to select.
6.2 StoreSafe Pro WaveLink
A new feature with StoreSafe Pro software version 5.00 is the StoreSafe Pro WaveLink. This feature allows putting command codes in the URL when calling WaveBrowser to control actions the WaveBrowser is going to perform.
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This feature can be used by Web Developers to link various cameras to specific Web content. It will also be used by StoreSafe Pro’s Email feature to allow the recipient of an alarm email to click on a link in the email, which causes the WaveBrowser to connect and play back at the time when the alarm occurred.
Functionality
The traditional WaveBrowser URL is http://<IP_Address>/wrcontrollite.ssi. This URL will start the WaveBrowser in the disconnected state. StoreSafe Pro software version 5.00 supports command codes placed after an underscore after wrcontrollite and before .ssi. In the following example, the options are in bold.
Example: http://3.18.172.230/wrcontrollite_c=1s=2a=3t=1361959858.ssi. The following table specifies the supported options:
Name Code Description Example
Camera c=<n> Describes either the camera number for
fullscreen (1=Camera 1, …16=Camera
16) or the type of the multiscreen display (100 = Multiscreen 16 large, 101= Multiscreen 16 small, 102= Quad screen)
Size s=<n> For fullscreen camera, describes the
size of the display (1=large, 2 =medium, 3= small)
Action a=<n> Describes the action the WaveBrowser
has to take: 0 No action 1 Normal Connection Play 2 Normal Connection Live 3 Normal Connection Goto 4 Live Connection
Time t=<n> When action is set to 3 (Goto), the time
specifies where to go in number of seconds since 01/01/1960.
c=10
s=2
a=2
t=1361959858
Please Note: When an option is not specified, it will be set to 0.
NOTE
The default page, http://3.18.172.230, does not accept option codes and will open the WaveBrowser in disconnected state. The example URL from above (http://3.18.172.230/wrcontrollite_c=1s=2a=3t=1361959858.ssi) requests the WaveBrowser to make a normal connection, play back at 2/27/2003 10:53:32 displaying camera 1 in medium size.
When a normal connection is requested, but the StoreSafe Pro unit is already connected via a normal connection, the WaveBrowser should open a live connection instead.
Email Links
StoreSafe Pro is able to send emails when certain events occur (like videoloss, alarms, etc.). When in record mode, StoreSafe Pro software version 5.00 will add a WaveBrowser link in the email notification.
Clicking this link initiates WaveBrowser to be started, make a normal connection and play back the specific camera with a medium size video window at the time the event occurred.
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7 Technical Specifications
General
External Power Supply 12 Volt DC. 60 Watt (5 Amp) Connector 2.1mm barrel connector, center positive. Power Consumption 35 Watt nominal (single disk). Operating Temperature Range Operating: 0 to 40°C. Storage: -20 to +60°C. Relative Humidity Range (Non-Condensing) Operating: 10% to 80%. Storage: 10% to 95% Dimensions Inches: 13 x 14 x 3.5 MM: 330 x 355 x 89 Weight 10 lbs. (4.5 kg)
Connections
10/100 Ethernet Port RJ-45 Connector. RS232 Port 1 DB-9 Male Connector. RS232 Port 2 RJ-45 Connector. Camera Inputs BNC connectors. Auto Terminating. Color & Mono. Monitor-A Output (Composite) BNC Connector Monitor-B Output (Composite) BNC Connector RS485 Port Two Looping RJ-45 Connectors Alarm I/O Port Use Supplied DB-25 PCB connector.
Video
Video Signal Input 0.5 to 2.0 Volts peak-to-peak with Automatic Gain Control. Video Signal Output 1 Volt peak-to-peak into 75-Ohm. Input Termination 75-Ohm (Auto Terminating) Display Memory 4 Megabytes Resolution Horizontal: 720 Pixels. Vertical: 484 Lines (576 for PAL). Gray Scale 256 levels Colors Y:U:V 4:2:2, 16.8 Million Colors Compression Standard Wavelets
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Alarms
Inputs 1 per camera. Relay Configuration Normally Open. Record Priority Interleaved, Exclusive, or No Change. Alarm Status Indicators Relay Outputs, On-screen Indicators. Status Retrievable via RS232
port.
Motion Detection
Zones Per Camera 256: 16 x 16 grid. Sensitivity Settings 10 levels Gray Levels Per Zone 256 levels
Motion Detection Status Output
Relay Outputs, Link to Alarms, Link to Events, On-screen Indicators. Status retrievable via RS232 port.
Part Numbers
Remote Keyboard CBR-KB3, CBR-KB3/J, KTD405. Includes motorized pan, tilt, and zoom
controls.
HP Printer HP DeskJet 3820 Hawking Print Server PN7127P (1-Port Mini-Internet Print Server) Replacement Manual 0150-0295
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8 RS232 Event Generation/Text Insertion Protocol
The RS232 Alarm/Event Generation /Text Insertion Protocol is designed to deliver Alarm, Event (commands), and Text data to the StoreSafe Pro from serial interface devices through the RS232 port.
NOTE
Setting and Clearing Alarms with this Protocol is equivalent to activating and deactivating Alarms on the hardware alarm inputs.
8.1 Message Structure
The Delimiter byte signals the start of a new message, and has a value of 0xFF. The Class and Command fields identify the type of message. The Data Length is a 16-bit value indicating the number of bytes in the Data portion of
the message. Data Length is sent using Intel byte ordering (Little Endian). The Check Sum byte is the result of XORing all the bytes in the message.
8.2 Message Type
One message is currently supported to store text along with recorded video.
Delimiter Class Command Data Length Data Check Sum
0xFF
CMD_NEW_ADD_TEXT
Class byte is 0x14. Command byte is 0x40. Data Length is the number of data bytes in the message (from 2 to 502). Camera byte indicates the camera associated with the alarm, event, or text. The
valid range is from 0 to 15.
Alarm/Event byte usage is described in the following section. String fields contain text characters. The string length can be from 0 to 500
characters in length. The String field is not required. If text data is available, it will be recorded with the next video frame for the camera identified by the camera field.
0x14 0x40 Data Length[0] Data Length[1] Camera Alarm/Event String[0] String[1] : String[n-1] Check Sum
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8.3 Alarm/Event Fields
MSB
LSB
Event Start
Alarm Start
Alarm Stop
The two least significant bits are currently used for the Event commands. Bits 2 and 3 are used for the Alarm commands.
7 6 5 4 3 2 1 0
Event Stop
8.4 Alarm Actions
No Alarm Change – 0000 00XXb
If both the start and stop bits are clear, the alarm status and camera record rates will remain unchanged.
Start Alarm – 0000 01XXb
If only the start bit is set, the StoreSafe Pro will enter the Alarm mode. The selected camera will become the alarm camera. Pre-alarm video will be recorded and the Alarm Record Rate will be initiated.
Every Start Alarm command should subsequently be followed with a Stop Alarm command
NOTE
at some point. Failure to do so will render that alarm input useless, even if the alarm was latched and gets acknowledged from the front panel. A Stop Alarm followed by a Start Alarm will have to be sent to create a new alarm on that channel.
Stop Alarm – 0000 10XXb
If only the stop bit is set, the selected camera’s alarm status will be cleared. If no other alarms are present, the StoreSafe Pro will exit the alarm mode.
Momentary Alarm – 0000 11XXb
If both the start and stop bits are set, a momentary alarm will be initiated on the selected camera. Pre­alarm video will be recorded at the alarm record rate, after which the StoreSafe Pro will continue to record video at the normal record rate.
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8.5 Event Actions
NOTE
No Event Change – 0000 0000b
If both the start and stop bits are clear, there will be no change to the event status. The camera’s record rate will not be changed.
Start Event – 0000 0001b
If only the start bit is set, an event will be initiated on the selected camera. This will cause the selected camera, as well as any pre-event video to be recorded at the Event Record Rate.
Stop Event – 0000 0010b
If only the stop bit is set, the current event on the selected camera will be terminated. This will start the post-event timer after which, the selected camera will resume recording at the normal record rate.
Momentary Event – 0000 0011b
If both the start and stop bits are set, a momentary event will be initiated on the selected camera. Pre­event video will be recorded at the event record rate for the selected camera. The post-event timer will continue recording at the event record rate, after which the selected camera will resume recording at the normal record rate.
All Event messages will be ignored while an Alarm condition exists in the StoreSafe Pro.
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9 RS232 Remote Control Protocol
The unit supports two different communication types:
Remote Front Panel Button Emulation
Remote Configuration and Status
9.1 Front Panel Button Emulation
Data Structure
Byte 1: 0xFF Byte 2: 0x55 Byte 3: Front Panel Button Code
Description
Byte 1 and 2 are header bytes. Byte 3 contains the code for a specific front
panel button. The different buttons and their corresponding
codes are as follows. No Button Pressed 0
Record 1 Play 2 Stop 3 Alarm 4 Freeze 5 Zoom 6 Sequence 7 Reserved 8 Camera 1 9 Camera 2 10 Camera 3 11 Camera 4 12 Camera 5 13 Camera 6 14 Camera 7 15 Camera 8 16 Camera 9 17 Camera 10 18 Camera 11 19 Camera 12 20 Camera 13 21 Camera 14 22 Camera 15 23 Camera 16 24 Reserved 25 - 40 Menu 41 Enter 42 Reserved 43 Macro 44 Reserved 45-49 Monitor B 50
Reserved 51-63 Left Arrow 64 Right Arrow 65 Up Arrow 66 Down Arrow 67 Reserved 68-74 Alarm and Sequence 75 *Alarm and Camera 1 76 *Alarm and Camera 2 77 *Alarm and Camera 3 78 *Alarm and Camera 4 79 *Alarm and Camera 5 80 *Alarm and Camera 6 81 *Alarm and Camera 7 82 *Alarm and Camera 8 83 *Alarm and Camera 9 84 *Alarm and Camera 10 85 *Alarm and Camera 11 86 *Alarm and Camera 12 87 *Alarm and Camera 13 88 *Alarm and Camera 14 89 *Alarm and Camera 15 90 *Alarm and Camera 16 91 Reserved 92-110 Search 111 Frame Reverse 112 Frame Forward 113 Play Reverse 114 Stop 115 Play Forward 116 Monitor A 130 2 Way Multiscreen 131 4 Way Multiscreen 132 6 Way Multiscreen 133 7 Way Multiscreen 134 9 Way Multiscreen 135 10 Way Multiscreen 136 13 Way Multiscreen 137 16 Way Multiscreen 138 Print Key 139 Archive Key 140
*Must send a “No Button Pressed” command immediately following any of these commands.
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9.2 Configuration and Status
i) Data structure
Byte 1: 0xFF Byte 2: Command Type
0xAA: (SET) Update DVMRe with data.
0xBB: (GET) Extract data from DVMRe. Byte 3: Data Length (n) Byte 4: Data Type
0x61: Restart DVMRe
0xFE: Send configuration data to DVMRe 0x09: Read Alarm History from DVMRe 0xFF: Read configuration and status data
from DVMRe Byte 5: Data byte 1 Byte 6: Data byte 2 : : Byte x: Data byte n
ii) Sending data to the DVMRe
a) Restart StoreSafe Pro
This command will restart StoreSafe Pro.
Byte 1: 0xFF Byte 2: 0xAA Byte 3: 0 Byte 4: 0x61
b) Send data to StoreSafe Pro
Configuration data can be sent to StoreSafe Pro, to change the way it operates. The data is arranged in the form of 16 byte blocks, numbered from 1 to 213. Blocks 182, 183 and 185 are status blocks, and hence cannot be written to. For details about the contents of each block, contact GE-Security and request the Block Data Structure for StoreSafe Pro.
Byte 1: 0xFF Byte 2: 0xAA Byte 3: 17 Byte 4: 0xFE Byte 5: Block Number
(1-181, 184, 186-200)
Byte 6: data[0] : : : : Byte 21:data[15]
After sending a block or series of blocks, block number 255 must be updated to signal the end of the configuration session. All data bytes for block 255 must be set to 0.
iii) Requesting data from the DVMRe
When a message of type 0xBB is sent to StoreSafe Pro, it will respond by sending 16 bytes of requested data.
a) Read Alarm History List
Byte 1: 0xFF
Byte 2: 0xBB Byte 3: 0 Byte 4: 0x09
When the "Read Alarm History List" message is received by StoreSafe Pro, it responds by sending a start byte 0xFF, followed by ASCII strings for every alarm event in its alarm history list, and a stop byte, 0xFF. Each string is formatted as follows:
dd.bmm/ddbhh:mm:ssbaa<CR><LF>
dd: index number (00 - 99) b: space character mm: month (01-12) dd: day (01-31) hh: hours (00-23) mm: minutes (00-59) ss: seconds (00-59) aa: alarm number (01-16) <CR> Carriage return (0x0D) <LF> Line feed (0x0A)
Example: 03. 11/27 22:48:58 15
b) Read data from StoreSafe Pro
Configuration and status data can be read from StoreSafe Pro. The data is arranged in the form of 16 byte blocks, numbered from 1 to 213. For details about the contents of each block, contact GE-Security and request the Block Data Structure for StoreSafe Pro.
Byte 1: 0xFF Byte 2: 0xBB Byte 3: 1 Byte 4: 0xFF Byte 5: Block Number 1-213 or 255 if all
blocks are requested.
StoreSafe Pro responds to the “Read data” request by sending all the requested data bytes consecutively, without any start or stop bytes.
A total of either 16 bytes or 3408 bytes will be transmitted, depending on whether a single block or all the blocks were requested.
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10 Macro Tables
Photo copy this page and use it to keep a record of the programmed macro functions.
10.1 Macro Functions Table
Macro Number
1
2
3
4
5
6
7
8
9
10
Description
11
12
13
14
15
16
Function + Sequence
Daylight Savings Time: Sets clock ahead one hour in April, and back one hour in October.
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10.2 Scheduled Macro Table
Event Day Time Macro to Run
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
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11 Warranty and Service
11.1 Factory Service
Warning: Do not open the top cover or attempt to service the unit, as this may
expose you to dangerous voltages and other hazards. Programmer maintenance of this unit is limited to external cleaning and inspection. Refer all servicing to qualified personnel.
If the unit requires factory service, contact the dealer who supplied the unit to you for the correct procedures on returning the unit to the factory or the nearest factory service center.
If the dealer is not available, contact the manufacturer of the unit as detailed below and request a Return Material Authorization number (RMA). The unit’s serial number must be provided before a RMA number can be issued. Units returned to the factory for service must have freight and insurance prepaid, and must show the RMA number clearly on all shipping documents. The failure symptoms must be clearly described by the operator and enclosed with the unit together with a copy of the original suppliers invoice. Failure to comply with these instructions will delay service of the unit, and may result in the unit not being accepted by the Repair Center.
Factory Address
GE Security Attention: Repair Center 3050 Redhill ave Costa Mesa, CA. 92626 United States of America Telephone: 800-343-3358 (7:00 AM to 4:30 PM, Pacific Time) In Oregon: 541-754-9133 Fax: 541-754-7162 (24 hours a day)
For warranty information, see the following page.
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11.2 Warranty and Return Information
GE Security warrants all of its equipment for three years from the date of purchase. This warranty covers any defects in materials and workmanship. Equipment failures that are due to improper installation, modification, abuse, or acts of nature will not be covered by this warranty. The repair department will evaluate all equipment returned for repair to determine warranty coverage. The Tech Support Manager will resolve any questions that may arise during evaluation to make a final determination.
Note: The three-year warranty does not apply to the following products:
MobileView® and the monitor CRT, which carry a 12-month warranty from the date of purchase.
The warranty specifically covers any defects in material and workmanship and does not cover equipment that has been abused, damaged, or modified.
For all warranty repairs, GE Security will cover all costs, including parts, labor, and shipping. Repaired equipment will be returned via the same method of shipment in which it was received. If a customer requests a faster return shipment, the difference will be charged.
For all non-warranty repairs, the customer will be billed for parts, labor, and shipping. Labor will be billed in half-hour increments.
Note: Customers requesting an estimate prior to repair will be notified by phone. If they cannot be reached, they will be notified by fax. If we are unable to reach the contact person for repair authorization after one phone attempt and two fax attempts, the equipment will be returned without being repaired. We will hold equipment no longer than two weeks.
Advance Replacement Policy
When an advance replacement is required, we will send the customer replacement equipment from our stock and receive the returned product in exchange. The received equipment will be evaluated and the repair department will determine whether it is a warranty replacement. If it is non-warranty, see our repair policy above for details. The following guidelines will be used for all advance replacements:
Fewer than 45 days from purchase, GE Security will replace the product with new equipment.
From 45 days to 1 year from purchase, GE Security will replace the product with refurbished
equipment.
From 1 year to 3 years from purchase, the product must be sent in for repair. Advance
replacements will be sent for a fee of $100.
If you have questions about this policy, please contact the GE Security RMA Department at 800-469-1676.
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