GE Monogram ZBD3540, Monogram ZBD3500, Monogram ZBD3900 Use And Care Manual

GE Monogram

®

Use and Care Guide

Dishwasher
ZBD3500
ZBD3540
ZBD3900

Consumer Information

Dishwasher

2

Introduction

Your new Monogram dishwasher makes an eloquent statement of style, convenience and kitchen
planning flexibility. Whether you chose it for its purity of design, practical features or assiduous
attention to detail—or for all of these reasons—you’ll find that your Monogram dishwasher’s
superior blend of form and function will delight you for years to come.

The information on the following pages will help you operate and maintain your dishwasher
properly.

For a listing of dealers—or if you have other questions—in the USA, call the GE Answer Center®

800.626.2000. In Canada, call 1.888.880.3030.

Contents

Appliance Registration . . . . . . . . . . . . . . . .3, 23

Care and Cleaning . . . . . . . . . . . . . . . . . . . . . .15

Consumer Services . . . . . . . . . . . . . . . . . . . .3, 20

Model and Serial Number Location . . . . . . . .3

Operating Instructions . . . . . . . . . . . . . . . .6–13

Control Panel . . . . . . . . . . . . . . . . . . . . . . . .6, 7

Display Lights . . . . . . . . . . . . . . . . . . . . . . . . . .8

CleanSensor . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Water Temperature . . . . . . . . . . . . . . . . . . .10

Rinse Agent . . . . . . . . . . . . . . . . . . . . . . . . . .10

Dishwasher Door . . . . . . . . . . . . . . . . . . . . . .10

Adding a Forgotten Dish to Wash Cycle . .10

Detergents . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Dishwasher Racks . . . . . . . . . . . . . . . . . .12, 13

Optional Accessories . . . . . . . . . . . . . . . . . . . .14

Problem Solver . . . . . . . . . . . . . . . . . . . . . .16–18

Safety Instructions . . . . . . . . . . . . . . . . . . . . .4, 5

Canada Warranty . . . . . . . . . . . . . . . . . . . . . . .23

USA Warranty . . . . . . . . . . . . . . . . . . . . . . . . . .24

3

Before
using
your
dishwasher

Read this guide carefully. It is intended to help
you operate and maintain your new dishwasher
properly.

Keep it handy for answers to your questions.

If you don’t understand something or need
more help, call in the USA:

GE Answer Center®,

800.626.2000,
24 hours a day, 7 days a week

In Canada, call 1.888.880.3030.

Write
down the
model &
serial
numbers

You can find the model and serial numbers on
the tub wall just inside the door.

These numbers are also on the Consumer
Product Ownership Registration Card packed
separately with your dishwasher.

Before sending in this card, please write these
numbers here:

Model Number

Serial Number

Use these numbers in any correspondence or
service calls concerning your dishwasher.

If you received
a damaged
dishwasher

Immediately contact the dealer (or builder)
that sold you the dishwasher.

Save time
& money

Before you request service, check the Problem
Solver in the back of this guide.

It lists causes of minor operating problems that
you can correct yourself.

If you
need
service

To obtain service, see the Consumer Services
page in the back of this guide.

We’re proud of our service and want you to be
pleased. If for some reason you are not happy
with the service you receive, here are three
steps to follow for further help.

For customers in the USA:

FIRST, contact the people who serviced your
appliance. Explain why you are not pleased.
In most cases, this will solve the problem.

NEXT, if you are still not pleased, write all the
details—including your phone number—to:

Manager, Customer Relations
GE Appliances
Appliance Park
Louisville, KY 40225

FINALLY, if your problem is still not resolved,
write:

Major Appliance Consumer

Action Program
20 North Wacker Drive
Chicago, IL 60606

For customers in Canada:

FIRST, contact the people who serviced your
appliance. Explain why you are not pleased.
In most cases, this will solve the problem.

NEXT, if you are still not pleased, write all the
details—including your phone number—to:

Manager, Consumer Relations
Camco Inc.
1 Factory Lane, Suite 310
Moncton, N.B. E1C 9M3

4

IMPORTANT SAFETY INSTRUCTIONS

WATER HEATER SAFETY

Under certain conditions hydrogen gas may be
produced in a water heater that has not been
used for two weeks or more. HYDROGEN
GAS IS EXPLOSIVE.

If the hot water has not been used for two
weeks or more, prevent the possibility of
damage or injury by turning on all hot water
faucets and allowing them to run for several
minutes. Do this before using any electrical
appliance which is connected to the hot water
system. This simple procedure will allow any
built-up hydrogen gas to escape. Since the gas
is flammable, do not smoke or use an open
flame or appliance during this process.

PROPER INSTALLATION AND MAINTENANCE

This dishwasher must be properly installed and
located in accordance with the Installation
Instructions before it is used. If you did not
receive an Installation Instructions sheet with
your dishwasher, you can receive one by calling
us toll-free in the USA, at the GE Answer Center®,

800.626.2000. In Canada, call 1.888.880.3030.

• Connect to a grounded metal, permanent

wiring system; or run an equipment­grounding conductor with the circuit
conductors and connect to the equipment­grounding terminal or lead of the appliance.

• Improper connection of the equipment-

grounding conductor can result in a risk of
electric shock. Check with a qualified
electrician or service representative if you are
in doubt whether the appliance is properly
grounded.

• Dispose of discarded appliances and shipping

or packing material properly.

• Do not attempt to repair or replace any part

of your dishwasher unless it is specifically
recommended in this manual. All other
servicing should be referred to a qualified
technician.

• To minimize the possibility of electric shock,

disconnect this appliance from the power
supply before attempting any maintenance.
NOTE: Turning the dishwasher off does not
disconnect the appliance from the power
supply. We recommend having a qualified
technician service your appliance.

WARNING!

For your safety, the information in this guide
must be followed to minimize the risk of fire,
explosion, electric shock, or to prevent property
damage, personal injury, or loss of life.

• Do not tamper with controls.

• Do not abuse, sit on, or stand on the door or

dish rack of the dishwasher.

• Do not discard a dishwasher without first

removing the door of the washing
compartment.

• Do not store or use combustible materials,

gasoline or other flammable vapors and
liquids in the vicinity of this or any other
appliance.

• Do not allow children to play inside, on

or with this appliance or any discarded
appliance.

Use this appliance only for its intended
purpose as described in this Owner’s Guide.

• Use only powder, tabs or liquid detergents

or wetting agents recommended for use in a
dishwasher and keep them out of the reach
of children.

• Locate sharp items so that they are not likely

to damage the door seal.

• Load sharp knives with the handles up to

reduce the risk of cut-type injuries.

• Do not wash plastic items unless marked

dishwasher safe or the equivalent. For
plastic items not so marked, check the
manufacturer’s recommendations.

• Non-Dishware Items: Do not wash items such

as electronic air cleaner filters, furnace filters
and paint brushes in your dishwasher. Damage
to dishwasher and discoloration or staining of
dishwasher may result.

• Do not touch the heating element during or

immediately after use.

• Do not operate your dishwasher unless all

enclosure panels are properly in place.

• Close supervision is necessary if this

appliance is used by or near children.

• Load light plastic items so they will not

become dislodged and drop to the bottom of
the dishwasher—they might come into contact
with the heating element and be damaged.

5

WHEN USING YOUR DISHWASHER

Read and follow this Safety Information carefully.

SAVE THESE INSTRUCTIONS

Control Panel

Dishwasher

You can locate
your model
number on the
tub wall just
inside the door.
Throughout this
manual, features
and appearance
may vary from
your model.

6

1 2 43

Control
Settings

1. The Status

The Status display tells you what's happening while the dishwasher is in operation and also any
malfunctions if they occur. The lights will come ON indicating the sequence of operation the
dishwasher is in.

SENSING Displayed during periods using CLEANSENSOR technology to measure the

amount of soil in the load and decide if another prewash is needed.

WASHING Displayed during prewash and main wash periods.

RINSING Displayed during rinse periods.

DRYING Displayed during HEATED DRY.

CLEAN Displayed when cycle is complete. Light remains ON until door is opened.

2. Load Selections

The light above the selected pad will be ON to indicate which LOAD SELECTION has been
selected.

NORMAL

For loads of everyday dishes, glasses and cookware with medium soils.

POTS PANS For heavily soiled dishes or cookware with dried-on or baked-on soils.

Everyday dishes may be included. This cycle will not remove burned-on
foods.

CHINA

For lightly soiled china and crystal.

CRYSTAL

GLASSES For loads of glassware. Especially good to reduce spotting and filming.

RINSE & HOLD For rinsing partial loads that will be washed later.

Do not use detergent with

this cycle.

STATUS

SENSING

WASHING

RINSING

DRYING

CLEAN

CleanSensor

NORMAL

LOAD SELECTIONS

POTS

CHINA

PANS

CRYSTAL

GLASSES

RINSE

& HOLD

POWER

PRESOAK

HI TEMP

RINSE

OPTIONS

HEATED

DRY

LOCK

(2 TIMES)

2 4 8
DELAY

START

START
RESET

3. Options

The light above the selected pad will be ON to indicate which OPTION has been selected.

POWER For use with heavily soiled and/or dried-on, baked-on soils. This option
PRESOAK MUST be selected PRIOR to starting the cycle. This option adds

16 minutes to the cycle time.

HI TEMP RINSE Turns on the heater in all prerinse and final rinse cycles to help prevent

spotting on dishware. This option may be turned ON or OFF during the
wash cycle.

HEATED DRY Shuts off the drying heat options. Dishes air dry naturally and energy is
OFF saved. You can prop the door open after the light goes ON next to the

word CLEAN which appears in the STATUS display for faster drying.

HEATED DRY Turns the heater on for fast drying. This cycle will extend the time
ON to your wash cycle by 30 minutes. NOTE: Cannot be selected with

RINSE & HOLD cycle.

LOCK

When the LOCK pad is touched twice within 3 seconds, all pads become
inoperative. You can lock the controls to prevent any selections from being made.
Or you can lock the controls after you have

started a cycle or selected DELAY

START so the cycle or DELAY START is not interrupted.

Children cannot accidentally start dishwasher by touching pads with this
option selected.

To unlock the dishwasher after it has been locked, touch the

LOCK

pad twice

within 3 seconds. The light above the

LOCK

pad will be off.

DELAY START You can delay the start of a wash cycle for up to 8 hours. Press and hold

the DELAY START pad to choose the number of hours you want to delay
the start of the cycle. The machine will count down and start automatically
at the correct time. NOTE: If you forget to lock the door a reminder signal
will beep until you do so.

RESET To change a cycle after washing starts, touch the START/RESET pad to

cancel the cycle. After water is pumped out and motor stops, you can
reprogram and restart the dishwasher.

4. Start

Close the door until it locks into place and touch the START/RESET pad to begin the cycle.
There is a time delay between start-up and water fill so you will not hear any wash action right away.

The cycle is complete when the light is ON next to the word CLEAN in the STATUS display.

NOTE: The dishwasher remembers your last cycle so you don’t have to reprogram each time.
When the dishwasher is loaded and door latch is in the locked position, the control panel lights
will be on and display the last settings you selected.

If you don’t want to change any of the settings, simply touch the START/RESET pad to begin the
cycle.

Also, if a power failure occurs, NORMAL and HEATED DRY will automatically be programmed.
Make any new selections and touch the START/RESET pad to begin the cycle.

7

Flashing Display Lights

Dishwasher

System Lights What It Means What To Do

CLEANSENSOR Error If the sensing light does not come on at the beginning of the NORMAL

or POTS PANS cycle, the CLEANSENSOR is not working. Call for service.
The dishwasher will continue to work without the CLEANSENSOR.

NOTE: This light will not stay on the entire cycle.

START/RESET pad Allow dishwasher to drain and reset before selecting a new cycle.
has been pressed

Control Error Press the START/RESET pad to turn off the beeper. But the

rinsing light will continue to flash. If this continues, call for service.

Control Error Press the START/RESET pad to turn off the beeper and the

dishwasher will attempt to reset. Then restart the wash cycle.
If this error continues, call for service.

8

STATUS

SENSING

WASHING

RINSING

DRYING

CLEAN

PLUS A

BEEPING

SOUND

STATUS

SENSING

WASHING

RINSING

DRYING

CLEAN

STATUS

SENSING

WASHING

RINSING

DRYING

CLEAN

STATUS

SENSING

WASHING

RINSING

DRYING

CLEAN

PLUS A

BEEPING

SOUND

The CleanSensor

Dishwasher

9

The dishwasher has an exclusive CleanSensor System that measures the amount of soil in the load and determines the
number of prewashes needed to clean the dishes.

WATER USAGE TOTAL TIME

CYCLE SOIL LEVEL CYCLE SEQUENCES GALLONS MINUTES

Normal Heavy 10.5 66

Normal Medium

9.5 62

Normal Light 7.5 58

Pots Pans Extra Heavy 10.5 66–81

Pots Pans Heavy 9.5 62

Pots

Pans

Medium

7.5 58

China Crystal

6.1 33

Glasses 4.6 31

Rinse & Hold 1.5 5

Rinse

Final

Rinse

Main

Wash

Main

Wash

Final

Rinse

PreRinse

Main

Wash

PreWash

Final

Rinse

PreRinse

Main

Wash

PreWashPreWash

Final

Rinse

PreRinse

Main

Wash

PreWashPreWashPreWash

Final

Rinse

PreRinse

Main

Wash

PreWashPreWashPreWashPreWash

Final

Rinse

PreRinsePreRinse

Main

Wash

PreWash

Final

Rinse

PreRinsePreRinse

Main

Wash

PreWashPreWash

Final

Rinse

PreRinsePreRinse

Main

Wash

PreWashPreWashPreWash

10

Water
Temperature

The entering water must be at least 120°F. and
not more than 150°F., for effective cleaning
and to prevent dish damage. Check the water
temperature with a candy or meat thermometer.
Turn on the hot water faucet nearest the
dishwasher, place the thermometer in a glass
and let the water run continuously into the
glass until the temperature stops rising.

Use Jet-Dry®
Rinse
Agent

JET-DRY® rinse agent removes spots and
prevents new film build-up on your dishes,
glasses, flatware, cookware and plastic.

Fill the rinse agent dispenser until it reaches
the bottom of lip inside the opening. Replace
the cap.

To check if rinse agent is needed, remove the
cap and look into the dispenser.

•A full dispenser should last about one month.

•If rinse agent spills, wipe it up immediately. It

can keep your detergent from working.

Dishwasher
Door

1. The door must be closed and locked into
place to select a LOAD SELECTION or
an OPTION.

2. If the door is opened during a cycle and left
open, the dishwasher will beep once every minute
until the door is closed and latched into place.

Adding a
Forgotten
Dish

A forgotten dish can be added any time before
the detergent cup opens.

1. Push the door latch to the left.

2. Do not open the door until the water spray
action stops. Steam may rise out of the
dishwasher.

3. Add forgotten dishes.

4. Close the door and push the latch to the far
right.

Using the dishwasher

Dishwasher

Detergents

Use only detergent specifically made for use in
dishwashers. Keep your detergent fresh and
dry. Don’t put powder detergent into the
dispenser until you’re ready to wash dishes.

The amount of detergent to use depends on
whether your water is hard or soft. With hard
water, you need extra detergent. With soft
water, you need less detergent.

Protect your dishes and dishwasher by
contacting your water department and asking
how hard your water is. Twelve or more grains
is extremely hard water. A water softener is
recommended. Without it, lime can build up
in the water valve, which could stick while open
and cause flooding. Too much detergent with
soft water can cause a permanent cloudiness of
glassware, called etching.

You’ll find two detergent dispensers on the
inside door of your dishwasher. All wash cycles
require detergent in the main cup. Wash cycles
with two washes will also use the open cup. When
using automatic dishwashing detergent tabs,
simply place one tab in the main cup and close.

Be sure the control panel lights are not lit
before adding detergent. Otherwise, the
detergent cup will not close and latch properly.
Add detergent then close the main cup.

NOTE: To open detergent cup after it has
been closed, simply turn the detergent cup
handle counter-clockwise until it releases.
A snapping sound may be heard.

11

Open Cup

Main Cup

12

Upper Rack

The upper rack is for glasses, cups and saucers. Cups
and glasses fit best along the sides. This is also a secure
place for dishwasher-safe plastics.

The cup shelf (on some models) may be placed in the
up or down position to add flexibility. A wine glass
holder (on some models) secures wine glasses at an
angle for best washability. Because wine glasses come
in various sizes, after loading, slowly push in the rack
to make sure they will clear the top of the dishwasher.

The upper rack is good for all kinds of odd-shaped
utensils. Saucepans, mixing bowls and other items
should be placed face down.

Secure larger dishwasher-safe plastics over two fingers
when possible.

Make sure small plastic items are secure so they can’t
fall onto the heating element.

Wash
Tower

Keep the center area clear in the lower rack.

The wash tower rises through the center of the lower
rack during the wash and rinse portions of the cycle.

A second wash tower is located in the top rack. Water
from the wash tower in the lower rack shoots up into
this wash tower and out the openings at the top. When
loading items around this wash tower do not block the
top openings.

Don’t block it or load tall things next to it.

Also, be careful not to let a portion of an item such as
a pot or dish handle extend through the bottom rack.
This could block the wash arm and cause poor
washing results.

Lower Rack

When loading the lower rack, do not load large platters
or trays in the front right corner. They may prevent
detergent from circulating during the wash cycle.

The lower rack is best used for plates, saucers, and
cookware. Large items such as broiler pans and racks
should go along the sides. Load platters, pots and
bowls along the sides, in corners, or in the back. The
soiled side of items should face the center of the rack.

Fold-down fingers provide flexibility for extra large
and hard-to-fit items.

The fingers may be left in the up position or folded
down to customize the lower rack.

Loading the Racks

Dishwasher

Features and appearance of racks and
silverware baskets may vary from your model.

Follow
these
guidelines
for loading
10 place
settings

Follow
these
guidelines
for loading
12 place
settings

Silverware
Basket

Put flatware in the removable basket with fork and knife
handles up to protect your hands. Place spoons in the basket
with handles down. Mix knives, forks and spoons so they
don’t nest together. Distribute evenly. Small plastic items,
such as measuring spoons and lids from small containers,
should go in the bottom of the silverware basket with
silverware on top.

To increase the flexibility of the lower rack, the silverware
basket may be split. Grasp the basket at opposite corners
and slide apart. The basket sections should be placed in
the lower rack by hanging them on the top hoop.

A cover can be lowered to either side to secure lightweight
items from the effects of the vigorous wash action.

The accessory basket can hold small items such as: baby bottle
nipples, plastic lids, corn cob holders, etc. It can hang from
the top hoop of the upper rack along the right side or it can
also hang on the right or left side of the lower rack. When
hanging the accessory basket on the right side in the upper
rack make sure the top is closed and nothing is sticking out.

Don’t let any item
extend through bottom

13

14

Change the
Dishwasher’s
Appearance

You can change the door and lower access
panel appearance of your dishwasher, except
model ZBD3900, by ordering one of these
optional accessories:

• Stainless Steel Panels

• 1⁄4″ Wood Panel Trim Kit

• 3⁄4″ Trimless Panel Kit

These accessories are available at extra cost
(Visa, MasterCard, or Discover cards accepted)
by calling in the USA, 800.626.2002. In
Canada, call 1.888.880.3030.

Specify accessory number when ordering.

Descriptions
of Optional
Accessories

Door panels— Replacement door panels and
lower access panels are available in Stainless
Steel. Order GPF400S.

NOTE: The GPF100 dishwasher door spring
kit will be included with the stainless steel
panel and must be installed with it.

Wood panel trim kit— This accessory contains
trim and instructions for you to supply and

install a 1⁄4″ thick decorative wood door and

lower access panel:

• GPF425B (Black)

• GPF425W (White)

NOTE: The GPF100 dishwasher door spring
kit must also be ordered and installed when
the door panel weighs four lbs. or more.

Trimless panel kit— This accessory contains
parts and instructions for you to supply and

install a 3⁄4″ thick decorative wood door and

lower access panel:

• GPF475

NOTE: The GPF100 dishwasher door spring
kit will be included with the trimless panel kit
and must be installed with it.

Optional Accessories

Dishwasher

Care and Cleaning

Dishwasher

Control
Panel

To clean the control panel use a lightly
dampened cloth then dry thoroughly. To clean
the exterior use a good appliance polish wax.

Never use sharp objects, scouring pads or
harsh cleaners on any part of the dishwasher.

The stainless steel control panels can be
cleaned with Stainless Steel Magic or a similar
product using a clean, soft cloth.

You can order Stainless Steel Magic # WX10X15
through GE Parts in the USA, by calling

800.626.2002. In Canada, call 1.888.880.3030.

15

Protect
Against
Freezing

If your dishwasher is left in an unheated place
during the winter, ask a service technician to:

1. Cut off electrical power to the dishwasher.
Remove fuses or trip circuit breaker.

2. Turn off the water supply and disconnect the
water inlet line from the water valve.

3. Drain water from the water inlet line and water
valve. (Use a pan to catch the water.)

4. Reconnect the water inlet line to the water
valve.

5. Remove the plastic sump cover in the tub
bottom and use a sponge to soak up water in
the rubber boot.

The Air
Gap

An air gap protects your dishwasher against
water backing up into it if a drain clogs. The air
gap is not a part of the dishwasher. It is not
covered by your warranty. Not all plumbing
codes require air gaps, so you may not have one.

The air gap is easy to clean.

1. Turn off the dishwasher and lift off the
chrome cover.

2. Unscrew the plastic cap and clean with a
toothpick.

Caring for
GPF400S
Optional
Accessory

The stainless steel panels can be cleaned with
Stainless Steel Magic or a similar product using
a clean, soft cloth.

You can order Stainless Steel Magic # WX10X15
through GE Parts in the USA, by calling

800.626.2002. In Canada, call 1.888.880.3030.

Sump cover screws

Check the air gap any time your
dishwasher isn’t draining well.

Two types of
air gaps

Before You Call For Service

Dishwasher

16

Questions?
Use this

problem
solver

PROBLEM POSSIBLE CAUSE WHAT TO DO

Control panel lights go Time too long between

•Each pad must be touched within 30 seconds

off when you’re setting touching of selected pads of the other controls. To relight, touch
the dishwasher

any pad again, or unlock and relatch door.

Noise Some of the sounds •Soft food disposal shredding action.

you’ll hear are normal

•Drain valve opening to pump water out.

•Timer control as cycle progresses.

•Detergent cup opening.

•The motor stopping during the drying
period.

•Water draining out of the tub immediately
after you touch START/RESET pad.

Utensils are not secure •Make sure everything is secured in
in the rack or something dishwasher.
small has dropped into
the rack

Motor hums

•Dishwasher has not been used on a regular
basis. If you do not use your dishwasher
often, set it to fill and pump out once
every week. This will help keep the seal
moist and the garbage disposer clear.

Detergent left in Dishes are blocking the •Reposition the dishes.
dispenser cups detergent cups

Detergent cup lid •Open the door and press the
latched accidentally START/RESET pad three times within
by user two seconds. The detergent cup will trip.

Water standing in This is normal •A small amount of clean water around
the bottom of the tub the outlet on the tub bottom at the back

of the tub keeps the water seal lubricated.

Water won’t pump Drain is clogged •If you have an air gap, clean it.

•Check to see if your kitchen sink is draining
well. If not, you may need a plumber.

•If the dishwasher drains into a disposer,
run disposer clear.

Suds in the tub Correct detergent •Use only automatic dishwasher detergents

wasn’t used to avoid sudsing.

•To remove suds from the tub, open the
dishwasher and let suds evaporate. Add
1 gallon of cold water to the tub. Close
the door until it locks into place. Pump
out water by pressing START/RESET,
then immediately press START/RESET
again. Repeat if necessary.

Rinse agent was spilled •Always wipe up rinse agent spills

immediately.

out of the tub

Questions?
Use this

problem
solver

PROBLEM POSSIBLE CAUSE WHAT TO DO

Stained tub interior Detergent with •Some detergents contain colorant

colorant was used (pigment or dyes) that will discolor the

tub interior with extended use. Check the
detergent cup for signs of any
discoloration. If cup is discolored,
change to detergent without any colorant.

Some tomato-based •Use of the RINSE & HOLD cycle (on
foods can stain some models) after adding the dish to the

load can decrease the level of staining.

Dishes and flatware Inlet water temperature •Raise the water heater temperature to
not clean is below 120°F. 120°F.

•Use HI TEMP WASH.

Water pressure is •Turn on a faucet. Is water coming out
temporarily low more slowly than usual? If so, wait until

pressure is normal before using your
dishwasher.

Air gap is clogged •Clean the air gap.

Improper rack loading •Make sure large dishware does not

block the detergent dispenser or the
wash arm.

Spots and filming on Extremely hard

•Use JET-DRY® rinse agent to remove spots

glasses and flatware water

and prevent new film build-up.

Low inlet water

•To remove stubborn spots from glassware:

temperature

1 Remove all metal utensils from the

Overloading the dishwasher

dishwasher.

Improper loading 2 Do not add detergent.

Old or damp powder 3 Select the POT PANS cycle and
detergent HEATED DRY option.

Rinse agent dispenser 4 Start the dishwasher and allow to run
empty for 26 minutes. Dishwasher will

now be in the main wash.

Too little detergent

5 Open the door and pour 2 cups

(500 ml)of white vinegar into the
bottom of the dishwasher.

6 Close the door and allow to complete

the cycle. If vinegar rinse doesn’t
work: Repeat as above, except use
1/4 cup (60 ml) of citric acid crystals
instead of vinegar.

17

Before You Call For Service

Dishwasher

18

Questions?
Use this

problem
solver

PROBLEM POSSIBLE CAUSE WHAT TO DO

Cloudiness on Combination of soft •This is called etching and is permanent.
glassware water and too much To prevent this from happening, use

detergent less detergent if you have soft water. Wash

glassware in the shortest cycle that will get
them clean.

Water temperature •Lower the water heater temperature.
entering the dishwasher
exceeds 150°F.

Black or gray Aluminum utensils have •Remove marks with a mild, abrasive
marks on dishes rubbed against dishes cleaner.

Yellow or brown film Tea or coffee stains •Remove the stain by hand, using a
on inside surfaces solution of 1/2 cup bleach and 3 cups

warm water.

WARNING

Before cleaning interior wait at least 20
minutes after a cycle for the heating
element to cool down. Failure to do so
can result in burns.

An overall yellow or •A special filter in the water supply line is
brown film can be caused the only way to correct this problem.
by iron deposits in water Contact a water softener company.

White film on inside Hard water minerals •To clean the interior, apply dishwasher
surfaces detergent to a damp sponge. Wear

rubber gloves. Do not use any type of
cleanser other than dishwasher detergent
because it may cause foaming or sudsing.

Dishes don’t dry Low inlet water •Make sure inlet water temperature is

temperature correct.

•Select HI TEMP RINSE and/or
HEATED DRY Option.

Rinse agent dispenser •Check the rinse agent dispenser.
is empty

Control panel Door latch may not be •Call for service.
responded to inputs properly seated
but dishwasher never
filled with water

Dishwasher won’t run Fuse is blown, or the •Replace fuse or reset circuit breaker.

circuit breaker tripped Remove any other appliances from

the circuit.

•Try resetting the START/RESET pad.

Steam This is normal •Steam comes through the vent by the

door latch during drying and when water
is being pumped out.

Notes

Dishwasher

19

Consumer Services

Dishwasher

20

With the purchase of your new Monogram appliance, receive the
assurance that if you ever need information or assistance from GE,
we’ll be there. All you have to do is call—toll- free!

GE Answer
Center

®

In the USA:

800.626.2000

Whatever your question about any Monogram major appliance, GE Answer Center®
information service is available to help. Your call—and your question—will be answered
promptly and courteously. And you can call any time. GE Answer Center® service is open
24 hours a day, 7 days a week.

In Canada, call 1.888.880.3030.

In-Home Repair
Service

In the USA:

800.444.1845

In Canada:

1.888.880.3030

A GE consumer service professional will provide expert repair service, scheduled at a time
that’s convenient for you. Many GE Consumer Service company-operated locations offer
you service today or tomorrow, or at your convenience (7:00 a.m. to 7:00 p.m. weekdays,
9:00 a.m. to 2:00 p.m. Saturdays). Our factory-trained technicians know your appliance
inside and out—so most repairs can be handled in just one visit.

Service Contracts

In the USA:

800.626.2224

In Canada:

1.888.880.3030

You can have the secure feeling that GE Consumer Service will still be there after your
warranty expires. Purchase a GE contract while your warranty is still in effect and you’ll
receive a substantial discount. With a multiple-year contract, you’re assured of future
service at today’s prices.

Parts and
Accessories

In the USA:

800.626.2002

In Canada:

1.888.880.3030

Individuals qualified to service their own appliances can have parts or accessories sent directly
to their home. The GE parts system provides access to over 47,000 parts…and all GE Genuine
Renewal Parts are fully warranted. VISA, MasterCard and Discover cards are accepted.

User maintenance instructions contained in this guide cover procedures intended to be
performed by any user. Other servicing generally should be referred to qualified service
personnel. Caution must be exercised, since improper servicing may cause unsafe operation.

For Customers
With Special
Needs…

In the USA:

800.626.2000

GE offers Braille controls for a variety of GE appliances, and a
brochure to assist in planning a barrier-free kitchen for persons
with limited mobility.

Consumers with impaired hearing or speech who have access to a
TDD or a conventional teletypewriter may call 800.TDD.GEAC
(800.833.4322) to request information or service.

21

General Electric Company

Warranty Registration Department
P.O. Box 34070
Louisville, KY 40232-4070

Place
1st Class
Letter
Stamp
Here

GE Appliances

Consumer Product

Ownership Registration

Important Mail Today

22

General Electric Company
Louisville, KY 40225

Monogram®

Consumer Product Ownership Registration

Dear Customer:
Thank you for purchasing our product and thank you for placing your confidence in us. We are proud to

have you as a customer!

Follow these three steps to protect your new appliance investment:

1

Complete and mail
your Consumer
Product Ownership
Registration today.

Have the peace of mind
of knowing we can
contact you in the
unlikely event of a
safety modification.

2

After completing this
registration, write your
model and serial numbers
in this guide. You will

need this information
should you require
service. The service
number in the USA:

800.444.1845. In Canada:

1.888.880.3030.

3

Read your Use and Care
Guide carefully. It will
help you operate your new
appliance properly. If you
have questions, or need
more information,
in the USA, call the

GE Answer Center

®

800.626.2000. In Canada,
call 1.888.880.3030.

Important: To ensure that your product is registered, mail the separate product registration card. If the

separate card is missing, fold and mail this form. No envelope is needed.

Consumer Product Ownership Registration

Product Model No. Serial No.

Dishwasher

Important

Mail

Today!

First

Name

Apt. #

Street

Address

City

Last
Name

Zip
CodeState

Date Placed

In Use

Month Day Year

Phone
Number

TAPE CLOSED

Mr. l Ms. l Mrs. l Miss l

General Electric Company
Louisville, KY 40225

Monogram®

✄

✄

Warranty for customers in Canada

Dishwasher

YOUR MONOGRAM DISHWASHER WARRANTY
Staple sales slip or cancelled check here. Proof of original purchase
date is needed to obtain service under warranty.

WHAT IS
COVERED

From the Date
of the Original
Purchase

ONE-YEAR
Any part of the dishwasher which fails due to a defect in materials or workmanship. During this

full one-year warranty, GE will also provide, free of charge, all labor and in-home service to

replace the defective part.

Second Year
Any part of the dishwasher which fails due to a defect in materials or workmanship. During this

second-year limited warranty, you will be responsible for any labor or in-home service costs.

Five Years
The dishwasher rack, if it should rust, or the electronic control module if it should fail due to a

defect in materials or workmanship. During this five-year limited warranty, you will be
responsible for any labor or in-home service costs.

Twenty Years
The PermaTuf® tub or door liner. if it fails to contain water due to a defect in materials or

workmanship. During this full twenty-year warranty, GE will also provide, free of charge, all
labor and in-home service to replace the defective part.

This warranty is extended to the original purchaser and any succeeding owner for products
purchased for ordinary home use in Canada.

All warranty service will be provided by our Factory Service Centers or by our authorized
Customer Care® servicers during normal working hours.

Should your appliance need service, during warranty period or beyond, call 1.888.880.3030.

Some provinces do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights which vary from province to
province.To know what your legal rights are in your province, consult your local or provincial
consumer affairs office.

Warrantor: Camco Inc. If further help is needed concerning this warranty, write: Manager,
Consumer Relations, Camco Inc., 1 Factory Lane, Suite 310, Moncton, N.B. E1C 9M3.

WHAT IS NOT
COVERED

• Service trips to your home to teach you how
to use the product.

Read your Use and Care material.

If you then have any questions about
operating the product, please contact your
dealer or our Consumer Relations office at
the address below, or call, toll free:

1.888.880.3030

• Improper installation.

• Replacement of house fuses or resetting of
circuit breakers.

• Failure of the product if it is abused, misused,
or used for other than the intended purposed
or used commercially.

• Damage to product caused by accident, fire,
floods or acts of God.

• Incidental or consequential damage to
personal property caused by possible defects
with this appliance.

• Cleaning or servicing of the air gap device in
the drain line.

WARRANTOR IS NOT RESPONSIBLE FOR
CONSEQUENTIAL DAMAGES.

23

24

Warranty for customers in the USA

Dishwasher

YOUR MONOGRAM DISHWASHER WARRANTY
Staple sales slip or cancelled check here. Proof of original purchase
date is needed to obtain service under warranty.

WHAT IS
COVERED

From the Date
of the Original
Purchase

ONE-YEAR
Any part of the dishwasher which fails due to a defect in materials or workmanship. During this full

one-year warranty, GE will also provide, free of charge, all labor and in-home service to replace the

defective part.

Second Year
Any part of the dishwasher which fails due to a defect in materials or workmanship. During this

second-year limited warranty, you will be responsible for any labor or in-home service costs.

Five Years
The dishwasher rack, if it should rust, or the electronic control module if it should fail due to a

defect in materials or workmanship. During this five-year limited warranty, you will be responsible
for any labor or in-home service costs.

Twenty Years
The PermaTuf® tub or door liner. if it fails to contain water due to a defect in materials or

workmanship. During this full twenty-year warranty, GE will also provide, free of charge, all labor
and in-home service to replace the defective part.

This warranty is extended to the original purchaser and any succeeding owner for products
purchased for ordinary home use in the 48 mainland states, Alaska, Hawaii and Washington, D.C.

All warranty service will be provided by our Factory Service Centers or by our authorized Customer
Care® servicers during normal working hours.

Should your appliance need service, during warranty period or beyond, call 800.444.1845.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and
you may also have other rights which vary from state to state.To know what your legal rights are in
your state, consult your local or state consumer affairs office or your state’s Attorney General.

Warrantor: General Electric Company. If further help is needed concerning this warranty, write:
Manager—Customer Relations, GE Appliances, Louisville, KY 40225.

WHAT IS NOT
COVERED

• Service trips to your home to teach you how to
use the product.

Read your Use and Care material.

If you then have any questions about operating
the product, please contact your dealer or our
Customer Relations office at the address below,
or

call, toll free:

GE Answer Center®

800.626.2000
consumer information service

• Improper installation.

• Replacement of house fuses or resetting of
circuit breakers.

• Failure of the product if it is abused, misused,
or used for other than the intended purposed
or used commercially.

• Damage to product caused by accident, fire,
floods or acts of God.

• Incidental or consequential damage to
personal property caused by possible defects
with this appliance.

• Cleaning or servicing of the air gap device in
the drain line.

WARRANTOR IS NOT RESPONSIBLE FOR
CONSEQUENTIAL DAMAGES.

Part No. 165D4700P156 Rev. 2
Pub No. 49-5824-2

Printed in Louisville, KY

10-98 CG (JR)