GE GNW128PSM0WW Owner’s Manual

SAFETY INSTRUCTIONS ..........4

USING THE WASHER

Getting Started ...................... 6

Loading .............................10

CARE AND CLEANING ............11

OWNER’S MANUAL &

INSTALLATION INSTRUCTIONS

GNW128P GNW128S

INSTALLATION

INSTRUCTIONS .....................13

TROUBLESHOOTING TIPS ......18

CONSUMER SUPPORT

Warranty ........................... 23

Consumer Support ................... 24

ENGLISH/FRANÇAIS/

ESPAÑOL

Write the model and serial numbers here:

Model # _________________

Serial # _________________

You can find them on a label

WASHERS

GE is a trademark of the General Electric Company. Manufactured under trademark license.

on the top of the washer.

49-90587 03-18 GEA

THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.

Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.

We take pride in the craftsmanship, innovation and design that goes into every GE Appliances

product, and we think you will too. Among other things, registration of your appliance ensures that we

can deliver important product information and warranty details when you need them.

Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration

card included in the packing material.

2 49-90587

Notes

WELCOME

49-90587 3

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

SAFETY INFORMATION

WARNING

Read all instructions before using the appliance.

Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.

DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with

gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.

DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water.

These substances give off vapors that could ignite or explode.

Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for

2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.

DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this

appliance is used near children. Before the washer is removed from service or discarded, remove the door or lid. Failure to follow these instructions may result in death or injury to persons.

DO NOT reach into the appliance if the tub or agitator is moving to prevent accidental entanglement.

For waterproof, water-resistant and bulky items, only use the Delicates cycle. DO NOT use other cycles

for these items. Using other cycles can cause excessive vibration and may result in injury or damage to the washer, walls, or floor. DO NOT mix waterproof and non-waterproof items.

To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using

your appliance, follow basic precautions, including the following:

DO NOT install or store this appliance where it will be exposed to the weather.

DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless

specifically recommended in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.

DO NOT climb or stand on this unit.

DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or

broken parts including a damaged cord or plug.

Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button DOES NOT

disconnect power.

See “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions.

READ AND SAVE THESE INSTRUCTIONS

4 49-90587

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

PROPER INSTALLATION

This washer must be properly installed and located in accordance with the Installation Instructions before it is used.

Ensure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C”

valve.

Install or store where it will not be exposed to temperatures below freezing or exposed to the weather, which

could cause permanent damage and invalidate the warranty.

Properly ground washer to conform with all governing codes and ordinances. Follow details in the Installation

Instructions.

Ensure washer is properly leveled and washer legs are adjusted such that unit is stable.

Optional drain hose extension recommended for discharging heights from 60” - 96”.

GE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for

purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications.

GE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need

to be replaced every 5 years to reduce the risk of hose failures and water damage.

WHEN NOT IN USE

Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill

hoses; GE Appliances recommends changing the hoses every 5 years.

SAFETY INFORMATION

PARTS AND ACCESSORIES

Order on-line at GEApplianceparts.com today, 24 hours a day or by phone at 800.626.2002 during normal business hours. In Canada, visit your local GE Appliances parts distributor or call 800.661.1616.

Part Number Accessory

PM14X10002 4 ft rubber water supply hoses

PM14X10005 4 ft braided water supply hoses WH49X316 Drain hose extension PM7X1 Washer Floor Tray

READ AND SAVE THESE INSTRUCTIONS

49-90587 5

Getting started

WARNING

To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY

INSTRUCTIONS before operating this appliance.

Throughout this manual, features and appearance may vary from your model.

Step 1 IMPORTANT: See the

dispenser section in this manual.

• Add fabric softener to the fabric softener dispenser.

USING THE WASHER

• Add the manufacturer’s recommended amount of detergent. GE Appliances recommends the use of High Efficiency

detergents

such as in your energy efficient washer. Place detergent pods in the bottom of the wash basket before adding clothes.

Step 2

• Loosely add items around Infusor. Overloading

may negatively impact wash performance. See page 10 for suggested loading examples.

• Close lid. NOTE: The washer will not start

with lid open.

Step 3

• Select wash cycle.

• Select wash options, including Deep Rinse option when using fabric softener.

• Select options.

Step 4

• Press Start.

Hot

Warm

Cool

Cold

Water Soil

Level SpinTemp

Heavy

Normal

LightOnO

Extra

Pre Soak

Extra Rinse

Deep Fill

Deep Rinse

Options

Signal

O

Time Remaining

Delay (hours)

Delay Wash

Heavy Duty

Normal

Whites

Jeans

Cycle

Speed Wash

Delicates

Casuals

Towels

H G F D J B

Soak

Wash

Rinse

Spin

Process

Start / Pause

Power

Press Power to “wake up” the display. If the display is active, press Power to put the washer into idle mode.

NOTE: Pressing Power does not disconnect the appliance from the power supply.

Start/Pause

Press Start to begin the cycle. If the washer is running, pressing it once will pause the washer.

Display

The display shows the approximate time remaining until the end of the cycle. NOTE: The cycle time is affected by how long it takes the washer to fill. This depends on the water pressure in your home. The size of the load being washed also significantly impacts cycle time, with larger loads taking longer.

6 49-90587

Getting started

Cycle

Press the Cycle button to select the desired cycle. The chart below will help you match the items to be washed with the best wash cycle settings. For optimal performance, select the cycle that most closely matches the items being washed.

USING THE WASHER

Items to Wash Cycle Wash Temp Soil

Cycle for normal, regular, or typical use for washing up to a full load of normally soiled cotton clothing.

Casual clothes, lightly soiled office wear. Lingerie and special care fabrics with light soil. Water-resistant, bedding and bulky items, such as large coats, mattress pads, and bath mats. Small loads of lightly soiled items that are needed in a hurry. Examples include one casual wear outfit or 3 soccer uniforms. Jeans with medium to light soil. Sturdy fabrics with heavy to medium soil.

Towels Sheets

Whites and household linens Cleaning the basket of residue and odor. No clothes to be washed using this cycle.

Normal Warm Normal None

Casuals Warm Normal None Wash cycle tailored to care for casual

Delicates Cool Normal None Wash cycle tailored to delicate fabrics.

Speed

Wash

Jeans Warm Normal None For heavily soiled work jeans, use the

Heavy

Duty

Towels Warm Normal Extra Rinse Cycle designed for washing towels or

Whites Hot Normal Extra Rinse Cycle tailored to clean and brighten your

Whites Hot Normal Deep Fill

Warm Light None Expedited wash period, and time saving

Warm Heavy Pre- Soak Incorporates pre-

Level

Default

Option

(You need to

select)

Cycle Details

Cycle for normal, regular, or typical use for washing up to a full load of normally soiled cotton clothing. the Heavy soil level selection and Warm or Hot water temperature selection as appropriate higher

clothes and office wear items.

It is recommended to place small or ultra delicate items in mesh bags before washing.

rinse to clean small lightly soiled loads in the fastest time possible.

Heavy Duty cycle.

wash periods to effectively clean heavily to medium soiled sturdy fabrics.

sheets. It is recommended that towels and sheets be washed separately for best care and washing performance. For waterproof bed covers use Delicates cycle.

whites. Recommended use of at least once per month. Never load laundry when using this cycle; laundry may become damaged or contaminated. Cycle incorporates a hot deep wash.

for your clothes load for a

degree of cleaning.

soak and extended

Choose

CAUTION

For Waterproof, Water-Resistant, or Bulky Items:

•

Only use the Delicates cycle.

• Using other cycles can cause excessive vibration and may result in injury or damage to the washer, walls, or floor.

•

Do not mix waterproof and non-waterproof items

•

Read the Owner’s Manual for wash cycle details.

49-90587 7

Failure to follow these instructions may result in injury or property damage.

Getting started

Settings

Individual settings for agitation (Soil), water temperature (Temp), and spin (Extra Spin) can be set from the minimum (lowest in column) to maximum (highest in column). In general, the higher up the column, the more washer energy will be used.

NOTE: Extra Spin typically reduces dryer time/energy usage (i.e. reduces total energy when using both a washer and a dryer).

Delay Wash

Press Delay Wash to choose the number of hours you want to delay the start of the cycle, and then press Start/Pause. The washer will count down and start automatically at the correct time.

Signal

To turn the signal sounds on/off, press Signal.

Cycle Options

Extra Spin

Set this option to increase the spin time of the cycle.

USING THE WASHER

Pre-Soak

Select the Pre-Soak feature to add a soak step following the fill portion of the cycle.

Extra Rinse

When you use extra detergent or bleach to clean heavily soiled clothes, use the Extra Rinse option to better remove additional residues.

Deep Fill

Select the Deep Fill feature for loads where extra water is needed. The Deep Fill feature is recommended for special case

loads only, not for typical use. NOTE: This option is not allowed for some cycles.

Deep Rinse

Set this option to provide a deep rinse or when using fabric softener.

Control Lock

Use the control lock before or during a cycle to prevent any selections from being made.

To lock/unlock the washer controls, press and hold the Signal and Delay Wash buttons for 3 seconds.

Process

Choose the wash processes to include in the cycle. Press Process until all the processes you want to include are lit. More than one process can be selected.

Soak

Select to set a soak process only. Washer basket will fill, soak, and drain.

Wash

Select to set a wash process only. Washer basket will fill, wash, and drain.

Rinse

Select to set a rinse process only. Washer basket will rinse and spin.

Spin

Select to set a spin process only. Washer basket will spin.

Consumer Help Indicator

Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some situations that you can perform without the need to call for service. The chart below describes the helpful messages you may notice on your display when you return to start another load. These messages will provide simple remedies you can quickly perform.

If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of

Spin light

blinking

the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Spin cycle. To run a Spin cycle, select the Normal cycle and press the Process button until only the Spin light is on.

Check your house water supply. Did you forget to turn on one or both supply valves after installation or coming back from vacation?

Indicates the lid is open. Close the lid.

Indicates the laundry load is unbalanced. Reposition laundry evenly in basket, and ensure washer is level.

Indicates water has reached a critical level. Turn off water and power to the washer and call service.

8 49-90587

Getting started

USING THE WASHER

Detergent Dispenser

HE detergent should be added to the left side of the dispenser drawer. For liquid detergent, leave cup in drawer.

For powder detergent, remove left cup (two parts) from drawer.

Follow the detergent manufacturer’s recommendations for the correct amount of detergent, based on load size, taking care to add detergent to the left compartment. Do not overfill or dilute detergent as this can result in additive being dispensed prematurely in the wash cycle. Your option selections will determine when detergent is automatically dispensed at its optimal time in the wash cycle. For optimal performance, especially when selecting cooler temperature and in cold weather climates, place powdered HE detergent directly in the wash basket before adding clothes.

NOTE: Single-dose laundry packets should not be added to the dispenser drawer, as they will not dispense properly. Put packets in bottom of wash basket.

For liquid detergent, leave cup in drawer, and pour into left cup/compartment.

For powder detergent, remove left cup (two parts) from drawer, and pour into left compartment.

Remove when using powder detergent

Liquid Fabric Softener/Conditioner Dispenser

Deep Rinse should be selected when using fabric softener. Liquid fabric softener/conditioner should be added to the right

side of the dispenser drawer. Follow the liquid fabric softener/

conditioner manufacturer’s recommendations for the correct amount of softener/conditioner, based on load size, taking care to add softener/conditioner to the right compartment. Do not overfill or dilute softener/conditioner as this can result in additive being dispensed prematurely in the wash cycle. Your option selections will determine when liquid fabric softener/conditioner is automatically dispensed at its optimal time in the rinse cycle.

NOTE: Fabric softener crystals should NOT be added to the dispenser drawer, as they will not dispense properly.

Liquid Bleach Dispenser

Liquid chlorine bleach should be added through the bleach dispenser in the front left corner. Follow bleach manufacturer’s recommendations for the correct amount of liquid chlorine bleach based on load size, taking care to not apply or spill it directly on clothing.

NOTE: Do not use liquid chlorine bleach and laundry pretreatments such as an Oxi product in the same wash load.

49-90587 9

Always follow fabric manufacturer’s care label when laundering.

Automatic Load Sensing

This determines the correct agitate profile, agitate duration and amount of water suited to the size and type of load placed in the washer. The washer will not start the wash cycle or fill with water if the lid is open. When the lid is closed the machine is able to begin filling with water in order to sense the load size.

NOTE: Automatic load sensing initiates pulses of the motor at the beginning of the cycle. This is normal operation. NOTE: This is a high efficiency washing machine. This system requires less water while providing effective cleaning action. You

may notice that the water level is lower than on your previous washer. This is normal for a high efficiency washer.

Pretreatment

Place laundry pretreatments, such as an Oxi product, directly in the bottom of the wash basket before loading clothes.

NOTE: Do not use liquid chlorine bleach and laundry pretreatments such as an Oxi product in the same wash load.

Proper Use of Detergent

Using too little or too much detergent is a common cause of laundry problems.

Use less detergent if you have soft water, a smaller load or a lightly soiled load.

For spots, apply pre-treatment to items as recommended on the product label. Application should be made in the basket to prevent overspray which may cause the coloring on the lid or graphics to fade.

Place detergent pods in the bottom of the wash basket before adding clothes.

GE Appliances recommends the use of High Efficiency detergents such as formulated to work with low water wash and rinse systems. HE detergents reduce the oversudsing problems commonly associated with regular detergents.

When using high efficiency or concentrated detergents, consult the product label to determine amount required for optimum performance. Excessive detergent will negatively impact wash performance.

in your energy efficient washer. HE detergents are

Sorting Wash Loads

Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton towels and socks separate from lint collectors including synthetic garments and dress pants.

WARNING

- Fire Hazard

DO NOT wash fabrics soiled with flammable liquids or cleaning solvents.

No washer can completely remove oil.

DO NOT wash or dry anything that has been soaked in or spotted with any type of oil (including cooking oils). DO NOT reach into the washer until all moving parts have stopped.

Doing so can result in death, explosion, fire or amputation.

Loading the Washer

Load dry items loosely in the washer basket. For best results, load items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. To add items after washer has started, press Start/Pause. Lift the lid and submerge additional items around the outside of the basket. Close the lid and press Start to resume.

Do not place large items such as

sheets, blankets and towels across the Infusor. Load them around the outside of the basket.

Do not put lawn or sofa cushions

into the washer as they are too big to move. Remove outer covers and ONLY wash them.

Clothes Level

Water Level

Average Small Load

Clothes Level

Water Level

Average Medium Load

Average Large Load

Clothes Level

Water Level

10 49-90587

Care and Cleaning

CARE AND CLEANING

WARNING

- Electrical Shock Hazard

• Disconnect power supply before servicing.

• Replace all parts and panels before operating.

• Failure to do so can result in death or electrical shock.

WARNING

Certain internal parts are intentionally not grounded and

- Shock Hazard

may present a risk of electric shock only during servicing.

Service personnel – DO NOT contact the following parts while the appliance is energized: Electrical Valve, Drain Pump, NTC, Motor Control Unit.

Exterior of the Washer

Immediately wipe off any spills with a damp cloth.

Interior of the Washer

To clean the interior of the washer, select the Whites cycle and Deep Fill option on the control panel. A basket clean cycle should be performed, at a minimum, once per month. This cycle will use more water, in addition to bleach, to control the rate at which soils and detergents may accumulate in your washer.

NOTE: Read the instructions below completely before starting the basket clean cycle.

1. Remove any garments or objects from the washer and ensure the washer basket is empty.

2. Open the washer lid and pour 1/2 cup or 125 ml of liquid bleach or other washing machine cleaner into the basket.

3. Close the lid, select the Whites cycle, and the Deep Fill option. Push the Start button.

4. When the basket clean cycle is working, the display will show the estimated cycle time remaining. Do not interrupt the cycle.

If interrupted, be sure to run a complete basket clean cycle before using the washer.

IMPORTANT:

Ŷ

Run this cycle with 1/2 cup (125 ml) of bleach once a month.

Ŷ

After the completion of a basket clean cycle, the interior of your washer may have a bleach smell.

Lint Filter

Clean EVERY MONTH to remove any items that may have been caught in the filter.

1. Remove the blue lint filters from the side of the basket by unclipping.

2. Open the filter, gently remove lint, rinse filter in warm water, and close.

3. Replace by snapping filter back into its location in the washer basket.

Push top down

and pull out

49-90587 11

Care and Cleaning

Dispenser Drawer

After some period of use, a small amount of detergent or softener residue may be present in the dispenser drawer. The drawer can easily be removed for cleaning. To remove the drawer, pull it out until the drawer stops and then lift up on the front of the drawer. The drawer can then be removed from the dispenser box. Wash the drawer in warm, soapy water using a mild detergent. Rinse drawer with warm water. If cups are removed for cleaning, be sure to push cups fully back into place after cleaning.

The dispenser drawer and cups are not dishwasher safe. The dispenser box is not removable, but it can be wiped clean using a damp cloth if necessary. Do not attempt to remove the dispenser box for cleaning.

CARE AND CLEANING

Inlet Water Valve Screen(s)

If the flow of entering water into the washer is slow, the inlet water valve screen(s) may be clogged.

Check and clean inlet valve screens EVERY SIX MONTHS.

1. Turn off water valve(s).

2. Disconnect water hose(s) from the back of the washer.

3. Remove the screen(s), clean with a brush and replace.

4. Replace the hose(s).

5. Turn water valves on.

6. Check for leaks, tighten if necessary.

Water Supply Hoses

Hoses connecting washer to faucet should be replaced every 5 years.

Detergent Cup (two parts)

Fabric Softener Cup

Dispenser Drawer

Long Vacations

Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be below freezing.

Moving and Storage

Ask the service technician to remove water

12 49-90587

from drain pump and hoses. Do not store the

washer where it will be exposed to the weather.

Installation

Washer

Instructions

If you have any questions, call GE Appliances at 800.GE.CARES (800.432.2737) In Canada, call 800.561.3344

or visit our Website at: GEAppliances.com

or visit www.GEAppliances.ca

BEFORE YOU BEGIN

Read these instructions completely and carefully.

•

IMPORTANT – Save these

instructions for local inspector’s use.

•

IMPORTANT – Observe all

governing codes and ordinances.

• Note to Installer – Be sure to leave these

instructions with the Consumer.

• Note to Consumer – Keep these

instructions for future reference.

• Skill level – Installation of this appliance requires

basic mechanical and electrical skills.

• Completion time – 1-3 hours

• Proper installation is the responsibility of the installer.

• Product failure due to improper installation is not covered under the Warranty.

PARTS SUPPLIED

Water Hoses (2)

(Stationary models only)

Uni-couple® Hose

(Portable models only)

TOOLS REQUIRED FOR WASHER INSTALLATION

Pliers

Level

Phillips-Head

Screwdriver

PARTS REQUIRED (Sold separately)

Drain Hose Extension (For discharge heights from 60" - 96"

GE Appliances Parts and Accessories

Order on-line at GEApplianceparts.com today, 24 hours a day or by phone at 800.626.2002 during normal business hours.

Part Number Accessory

PM14X10002 4 ft Rubber Water Supply Hoses Or PM14X10005 4 ft Braided Metal Water Supply Hoses

WH1X2267 Rubber Washer (1) and Screen (1) WH49X316 Drain Hose Extension (For discharge

heights from 60" - 96")

NOTE: We strongly recommend the use of new water supply hoses. Hoses degrade over time and need to be replaced every 5 years to reduce the risk of hose failures and water damage.

UNPACK THE WASHER

After the machine is in the home, remove outside packing material/carton from washer.

Faucet

Adapter

Drain Hose

Base Cover Kit

49-90587 13

Clamp

Owner’s Reference

Guide

Remove bag, drain hose and Owner's Reference Guide from tub.

NOTE: Leave foam shipping material inside tub opening to hold tub in place during the rest of installation.

Bag

Owner’s Reference Guide

Leave foam shipping material inside tub

Drain Hose

Installation Instructions

LOCATION OF YOUR WASHER

DO NOT Install the Washer:

1. In an area exposed to dripping water or outside

weather conditions. The ambient temperature should never be below 60°F (15.6°C) for proper washer operation.

2. In an area where it will come in contact with curtains or

drapes.

3. On carpet. The floor MUST be a hard surface with a

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To make sure the washer does not vibrate or move, you may have to reinforce the floor.

NOTE:,IIORRULVLQSRRUFRQGLWLRQXVHƎLPSUHJQDWHG

plywood sheet solidly attached to existing floor covering.

IMPORTANT: Minimum Installation Clearances

- Alcove or Closet

• If your washer is approved for installation in an alcove or closet, there will be a label on the back of the machine describing requirements.

• Minimum clearance between washer and adjacent walls or other surfaces: 1" either side, 2" front, 4" rear, 9” top.

• Closet doors must be louvered or otherwise ventilated and have at least 60 square inches of open area. If the closet contains both a washer and a dryer, doors must

contain a minimum of 120 square inches of

NOTE: The clearances stated on this label are minimums. Consideration must be given to providing adequate clearances for installing and servicing.

open area.

WATER SUPPLY REQUIREMENTS

WATER SUPPLY LINES - Purge Hot and Cold water supply lines for 30 seconds prior to installation of hoses and washing machine. Ensure inlet hose screens are also clean and free of debris. WATER PRESSURE - Must be 20 psi minimum to 120 psi maximum. WATER TEMPERATURE - Household water heater should be set to deliver water at 120° to 150°F (50° to 66°C) TO THE WASHER when hot wash is selected. SHUTOFF VALVES - Both hot and cold shutoff valves (faucets) should be supplied. DRAIN - Water should be drained into standpipe (drain hose) or sink (uni-coupler drain connection). Discharge height MUST NOT BE LESS THAN 30 INCHES, and no more than 8 feet above the base of the washer. Standpipe must be 1-1/2 inches minimum inside diameter and must be open to atmosphere.

REMOVE BOTTOM PACKAGING

Remove bottom packaging from unit by placing foot on side of base, holding handles on side of washer, and lifting up.

WARNING

• Disconnect power supply before servicing.

• Replace all parts and panels before operating.

• Failure to do so can result in death or electrical shock.

WARNING

Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing.

Service personnel – DO NOT contact the following parts while the appliance is energized: Electrical Valve, Drain Pump, NTC, Motor Control Unit.

INSTALL BASE COVER

WARNING

• Install base cover underneath unit by sliding cover in place and attaching screws before operating.

• Failure to do so can result in serious injury.

- Electrical Shock Hazard

- Shock Hazard

- Entanglement Hazard

INSTALL BASE COVER (Cont.)

If you did not receive a base cover with your purchase, call 800.626.8774 to receive one at no cost. (In Canada, call 800.561.3344.) For installation instructions of the cover, visit: www.GEAppliances.com. (In Canada, www.GEAppliances.ca.)

Remove metal base from top foam packaging and install it on the bottom of the washer. Lay the washer on its side to install the base cover.

Install base cover underneath unit by sliding cover in place and attaching screws before operating.

Base Cover Kit

Included

14 49-90587

Installation Instructions

Water and drain connections for Stationary Model (GNW128S) and for Portable Model (GNW128P) with two faucet connections only.

NOTE: If you have Portable Model (GNW128P), and will use with one faucet connection, then skip to Step 7.

CONNECT DRAIN HOSE TO

WASHER

Connect drain hose to drain port on back of washer. Open clamp with pliers and slide onto hose end. Holding clamp open, push hose end onto drain port until fully seated.

Drain

Port

Drain Hose

Clamp

CONNECT WATER HOSES TO

WASHER

Unplug electrical cord before installing water hoses. If not installed, install rubber washer in one end of hot water hose. Thread hot water hose onto red connection (right side). Hand tighten and use pliers to tighten hoses between 1/8 and 1/4 turn beyond hand-tight.

If not installed, install rubber washer in one end of cold water hose. Thread cold water hose onto blue connection (left side). Hand tighten and use pliers to tighten hoses between 1/8 and 1/4 turn beyond hand-tight.

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leaving room for you to make water, drain, and electrical connections to your home.

CONNECT WATER HOSES TO

OUTLET VALVES

Determine which is HOT water line before attaching water hoses to faucets. Traditionally, HOT faucet is on left.

(If screen washers are not installed) With protruding part of screen toward you, install strainer screen/rubber washer into each of the free ends of two water hoses.

Connect hot water hose to hot water outlet valve of your home. Hand tighten and use pliers to tighten hoses between 1/4 and 1/2 turn beyond hand-tight. Open hot water valve.

Connect cold water hose to cold water outlet valve of your home. Hand tighten and use pliers to tighten hoses between 1/4 and 1/2 turn beyond hand-tight. Open cold water valve.

Check for leaks and drips at the hose couplings. Tighten as necessary.

CONNECT TO DRAIN

Attach the drain hose to the drain outlet on the rear of the washer near the washer base. End furthest from the U-bracket should be attached to washer. Install the clamp on the drain hose and tighten to prevent leakage of water.

NOTE: If longer drain hose is required, order drain hose

extension kit, GE Appliances part number WH49X316. Connect additional drain hose (contained in kit) to original hose with hose clamp (contained in kit).

Drain Hose

Washer

Back

Insert remaining end of drain hose (shorter distance from U-bracket) into drain pipe or sink.

IMPORTANT: There should be a minimum of 30” from the drain hose insertion point to the base of the unit.

Rubber Washer

Laundry

Tub

NOTE: Placing the drain hose too far down the drain pipe can cause a siphoning action. No more than 5" of

Rubber Washer

49-90587 15

hose should be in the drain pipe. There must be an air gap around the drain hose. A snug fit can also cause a siphoning action.

Stand

Pipe

Installation Instructions

Water and drain connections for Portable Model (GNW128P) using one faucet connection only.

NOTE: If have Stationary Model (GNW128S) or Portable Model (GNW128P), and will use with two faucet connections, then follow the connection instructions on the previous page and skip this one faucet connection section.

REMOVE THE UNI-COUPLE® HOSE

FROM INSIDE THE WASHER BASKET

Cold Water Supply Connector

Faucet Adapter

Uni-Coupler Hose

CONNECT TO WATER LINE

Attach the hose connector to the faucet adapter by pulling down on the locking collar while lifting up on the connector until it snaps into place. Make sure the water filter provided is in place.

Pull down

Hose Connector

Drain Connection

Faucet Connector

Faucet Adapter

Locking Collar

Lift up and lock on

TIGHTEN CONNECTOR

Tighten

CONNECT DRAIN HOSE

Attach the drain connection side of the uni-couple hose to the rear of the washer. Install the clamp on the drain connection and tighten to prevent leakage of water.

Attach uni-couple hose drain connection and clamp

CONNECT TO VALVE INLET

Unplug electrical cord before installing water hose. If not installed, install rubber washer in one end of cold water hose. Thread cold water hose onto BLUE connection (left side).

NOTE: Only the cold valve will be connected for this installation. Hot valve should NOT be connected.

Hand tighten and use pliers to tighten hoses between 1/8 and 1/4 turn beyond hand tight.

Attach to left

cold/blue

SET THE WASHER CONTROLS

Make sure that the Water Temp setting on the washer control panel is set to Cold since only the cold inlet is connected.

SLOWLY TURN ON THE WATER

FAUCET ALL THE WAY TO THE DESIRED WASH TEMPERATURE

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Installation Instructions

ELECTRICAL REQUIREMENTS

WARNING

Plug into a grounded 3-prong outlet.

DO NOT remove ground prong. DO NOT use an adapter. DO NOT use an extension cord.

Failure to follow these instructions can result in death, fire or electrical shock.

CIRCUIT – Individual, properly polarized and grounded 15 or 20 amp circuit breaker or time-delay fuse.

POWER SUPPLY – 2 wire plus ground, 120 Volt, single phase, 60 Hz, alternating current.

Outlet Receptacle – Properly grounded 3-prong receptacle to be located so the power cord is accessible when the washer is in an installed position. If a 2-prong receptacle is present, it is the owner’s responsibility to have a licensed electrician replace it with a properly grounded 3-prong grounding type receptacle.

Washer must be electrically grounded in accordance with local codes and ordinances, or in the absence of local codes, with latest edition of the NATIONAL ELECTRICAL CODE, ANSI/NFPA NO. 70 or CANADIAN ELECTRICAL CODE, CSA C22.1. Check with a licensed electrician if you are not sure that the washer is properly grounded.

- Electrical Shock Hazard

Ensure proper ground exists before use.

GROUNDING INSTRUCTIONS

This appliance must be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This appliance is equipped with a cord having an equipment- grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

WARNING

risk of electrical shock. Check with a qualified electrician, or service representative or personnel, if you are in doubt as to whether the appliance is properly grounded. DO NOT modify the plug on the power supply cord. If it will not fit the outlet, have a proper outlet installed by a qualified electrician.

If required by local codes, an external 18 gauge or larger copper ground wire (not provided) may be added. Attach to washer cabinet with a #10-16 x sheet metal screw (available at any hardware store) to rear of washer as illustrated.

Improper connection of the equipmentgrounding conductor can result in a

Attach ground wire and ground screw (obtain locally)

Washer

back

1/2

”

CONNECT POWER AND INSTALL

Insert plug of electrical cord into a 115V, 15- or 20-amp wall

receptacle.

Move washer into final position. Place level on flat top side edges of washer. Adjust leveling legs until washer is level left-to-right and front-to-back. Remove level.

Open tub lid. Remove and discard tub shipping material (see UNPACK THE WASHER section).

Remove plastic protector film from the lid.

Level

Adjust

Mobile Home Installation:

Installation must conform to Standard for Mobile Homes, ANSI A119.1 and National Mobile Home Construction and Safety Standards Act of 1974 (PL93-383).

FINAL CHECKLIST

Before starting the washer, check to make sure:

Main power is turned on. The washer is plugged in. The water faucets are turned on. The unit is level and leveling legs are firmly on the floor. The shipping foam is removed. The drain hose is properly tied up. There are no leaks at the faucet, drain line

or washer.

Run the washer through a complete cycle.

Check for water leaks and proper operation. Place these instructions in a location near the washer

for future reference.

49-90587 17

Troubleshooting Tips... Before you call for service

Problem Possible Causes What To Do

Small amount of water remaining in dispenser (on some models) at end of cycle

Water level seems low

Low water flow Water valve screens are

Water siphoning out of washer

Too many suds Soft water Try less detergent.

Normal dispenser operation

This is normal Water may not cover the top level of the clothes. This is normal for

stopped up

Drain standpipe is too low or hose too far into standpipe

Too much detergent Measure your detergent carefully. Use less soap if you have soft

TROUBLESHOOTING TIPS

Type of detergent

Water leaks Type of detergent

Using too much detergent in washer

Fill hoses or drain hose is improperly connected

Household drain clogged Check household plumbing. You may need to call a plumber. Drain hose rubs on wall Make sure drain hose does not make contact with the wall. May

Constant water pressure to fill hoses at water source

Water temperature seems incorrect

Water pumped out before cycle is complete

Water won’t drain Drain hose is kinked or

Washer spins and pauses at the beginning of cycles

Cooler water temperatures provide improved energy efficiency

Water supply is turned off or improperly connected

Water valve screens are stopped up

Cool/Cold Water when selecting Hot

House water heater is not set properly

Water was left in unit for 24 hours with lid closed or 15 minutes with lid open

improperly connected This is normal The washer is sensing the load.

It is normal for a small amount of water to remain in dispenser after the cycle. To empty water from dispenser drawer, remove drawer and dump water into washer basket or sink. Empty dispenser prior to putting detergent into dispenser for next cycle.

this high efficiency washer. Turn off the water source and remove the water connection hoses

from the upper back of the washer and the house water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections.

The drain hose must exceed 30” height at some point between the washer back and the drain pipe. Use anti-siphon clip. See the Installation Instructions.

water, a smaller load or a lightly soiled load. Switch to High Efficiency detergent such as

Switch to High Efficiency detergent such as . Use less detergent. Use less soap if you have soft water, a smaller

load or a lightly soiled load. Make sure hose connections are tight at faucets and rubber

washers are installed. Make sure end of drain hose is correctly inserted in and secured to drain facility.

cause excessive wear on the hose. Tighten hoses at the faucets.

Check condition of the fill hoses; they should be replaced every 5 years.

New laundry detergents have been formulated to work with cooler water temperatures without affecting wash performance.

Turn both hot and cold faucets fully on and make sure hoses are connected to the correct faucets. NOTE: Cold water valve inlet is blue. Hot water valve inlet is red.

Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections.

This is normal. The washer senses water temperature (on some models) and optimizes for best results. Cold water is added periodically when hot is selected.

Make sure house water heater is delivering water at 120°F–140°F (48°C–60°C).

Previous cycle has been cancelled. Close lid, select new cycle, and start machine.

Straighten drain hose and make sure washer is not sitting on it. Top of drain outlet should be less than 8 ft (2.44 m) above floor.

18 49-90587

Troubleshooting Tips... Before you call for service

Problem Possible Causes What To Do

Washer pauses during wash cycle

Residual powder in dispenser or clogging of dispensers

Laundry additives dispensing too soon

Washer pauses during spin cycle

Washer won’t operate

Detergent packets not dissolving

Unexplained time and/or settings changes

Colored spots Incorrect use of fabric

Grayed or yellowed clothes

Lint or residue on clothes

The Soak Option was chosen

This is normal Many cycles incorporate as series of soaks within the agitation

Wash water too cold or low home water pressure

Overfilling of dispensers Do not overfill or add water to dispenser. Select Deep Rinse option

This is normal The washer may pause during the spin cycle to remove soapy

Washer is unplugged Make sure cord is plugged securely into a working outlet. Water supply is turned

off Lid is open—safety

feature prevents agitation and spinning when lid is up

Circuit breaker/fuse is tripped/blown

Electronics need to be reset

Start was not pressed Press Start.

Laundry detergent packet placed in dispenser

Changing options This is normal. Several options will change other options to

softener

Dye transfer Sort whites or lightly colored items from dark colors. Detergent amount Be sure to follow detergent manufacturer’s directions. Hard water Use a water conditioner or install a water softener. Water is not hot enough Make sure water heater is delivering water at 120°F–140°F (48°C–

Washer is overloaded Loosely load clothes no higher than the top row of holes in the

Dye transfer Sort clothes by color. If fabric label states wash separately,

Clothes are air or line dried

Incorrect sorting Separate lint producers from lint collectors. Washing too long Wash small loads for a shorter time using Light Soil setting. Detergent not dissolving

Overloading Loosely load clothes in the washer basket. For best results, load

Incorrect use of fabric softener

This is normal. The washer alternates between agitate and soak during these cycles to get your clothes cleaner with less wear.

period to get your clothes clean with less wear.

Select a warmer wash temperature if possible to improve dissolving of detergent or use liquid detergent. Make sure siphon caps are free of debris and fully pressed into position. Remove and clean tray if clogging occurs.

when using fabric softener.

water more efficiently.

Turn both hot and cold faucets fully on.

Close lid and press Start.

Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have a separate outlet.

Unplug washer, wait 2 minutes, plug back in and press Start if display is active or press Power if unit is in idle (display blank) mode.

Laundry detergent packets should not be used in the dispensers. They should only be added directly to the wash basket following the manufacturer’s directions.

maximize washer performance.

Check fabric softener package for instructions and follow directions

for using dispenser.

Make sure you have selected the Deep Rinse option. Pretreat stain and rewash using Speed Wash cycle before drying.

60°C).

washer basket. For best results, load items around the outside of the basket.

unstable dyes may be indicated. If you do not dry your clothes with a clothes dryer, your clothes

may retain more lint.

Rewash, next time: temperature.

items around the outside of the basket.

Check fabric softener package for instructions and follow directions for using dispenser. Make sure you have selected the Deep Rinse option.

Try a liquid detergent; Use warmer water

TROUBLESHOOTING TIPS

49-90587 19

Troubleshooting Tips... Before you call for service

Problem Possible Causes What To Do

Clothes too wet Incorrect cycle selected Make sure the cycle selected matches the load you are washing.

Some fabrics will feel wetter when rinsed with cold water.

Wash load out of balance

Blinking Spin light or Spin light on at end of cycle

Pilling Result of normal wear on

Snags, holes, tears, rips or excessive wear

TROUBLESHOOTING TIPS

Wrinkling Incorrect wash and dry

Out of balance condition has been detected

poly-cotton blends and fuzzy fabrics

Pins, snaps, hooks, sharp buttons, belt buckles, zippers and sharp objects left in pockets

Undiluted chlorine bleach

Chemicals like hair bleach or dye, permanent wave solution

cycles Improper sorting Avoid mixing heavy items (like jeans) with light items (like blouses).

Overloading Loosely load clothes in the washer basket. Repeated washing in

water that is too hot

Redistribute load in washer and run through Spin cycle. Allow cycle to continue and finish.

If load is wet at the end of the cycle, even out load and run a Spin cycle.

While this is not caused by the washer, you can slow the pilling process by washing garments inside out.

Fasten snaps, hooks, buttons and zippers. Remove loose items like pins, objects in pockets and sharp buttons. Turn knits (which snag easily) inside out.

Check bleach package instructions for proper amount. Never add undiluted bleach to wash or allow clothes to come in contact with undiluted bleach.

Rinse items that may have chemicals on them before washing. Use Speed Wash cycle with Extra Rinse option.

Match Cycle selection to the type of fabric you are washing (especially for easy care loads).

Try a fabric softener.

Wash in warm or cold water.

Sounds Possible Causes Reason

“Clicking” Shifter mechanism is

engaging or disengaging

Back and forth “swoosh”

“Clicking” behind Control during fill

Water flow changes during fill

Motor sounds during spin

“Humming” Water drain pump The drain pump will make a humming sound when pumping out

“Gurgling” Water drain pump When the pump starts drawing in air, It starts to gurgle. The washer

Water “swishing”

Washer rocking/ moving and/or “knocking/tapping”

“Squeaking” sound Washer not level and

Electric motor reversing direction

Automatic Temperature Control Valve

Motor ramping up/down during spin cycle

Drive motor The drive motor will make a “humming” sound during the wash and

Washing process

Washer leveling legs uneven

rubbing on cabinet

The drive system will engage at the start of agitate and disengage when agitate is complete. This occurs multiple times during the wash.

This sound is the motor rotating back and forth to clean your laundry.

Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature.

The motor will speed up incrementally during the spin cycle. When spin is complete, it will coast until it stops.

water after agitation stops and continue until spin is complete.

spin phases of the cycle.

should then begin spinning and the sound will continue until it is done spinning.

Water swishing while the unit is agitating is normal, especially with smaller loads.

To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down.

20 49-90587

Notes

NOTES

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Notes

NOTES

22 49-90587

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