GE AEV05, AEQ05, AEQ06 Owner’s Manual & Installation Instructions

GEAppliances.com

Safety Instructions ............. 2, 3

Operating Instructions

Control Knob Models .................. 6

Touch Pad Models ...................4, 5

Care and Cleaning

Air Filter ..............................7

Room

Outdoor Coils .........................7

Installation Instructions ......8–11

Troubleshooting Tips ............12

Normal Operating Sounds ............12

Consumer Support

Consumer Support .......... Back Cover

Ownership Registration for

Customers in Canada only ........ 13, 14

Warranty for Customers

in Canada ...........................16

Warranty for Customers

in the U.S.A. ..........................15

Owner’s Manual and

Installation Instructions

AEV05
AEQ05
AEQ06

Climatiseur

Manuel d’utilisation et

instructions d’installation

La section française commence à la page 17

Acondicionador

de aire

Write the model and serial numbers
here:

Model # _________________________

Serial # __________________________

Find these numbers on a label on the
side of the air conditioner.

Air Conditioners

In Canada, contact us at:
www.GEAppliances.ca

Manual del propietario

y instrucciones de

instalación

La sección en español empieza en la página 33

49-7621 07-10 GE

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.

WARNING!

For your safety, the information in this manual must be followed to minimize the risk of fire, electric
shock or personal injury.

Safety Instructions

SAFETY PRECAUTIONS

n Use this appliance only for its intended

n This air conditioner must be properly

Operating

Instructions

n Never unplug your air conditioner by pulling

n Replace immediately all electric service

Care and Cleaning

n Turn the unit OFF and unplug your air

n GE does not support any servicing of the

purpose as described in this Owner’s
Manual.

installed in accordance with the Installation
Instructions before it is used.

on the power cord. Always grip plug firmly
and pull straight out from the receptacle.

cords that have become frayed or otherwise
damaged. A damaged power supply cord
must be replaced with a new power supply
cord obtained from the manufacturer and
not repaired. Do not use a cord that shows
cracks or abrasion damage along its length
or at either the plug or connector end.

conditioner before cleaning.

air conditioner. We strongly recommend
that you do not attempt to service the air
conditioner yourself.

n For your safety…do not store or use

combustible materials, gasoline or other
flammable vapors or liquids in the vicinity
of this or any other appliance.

n All air conditioners contain refrigerants,

which under federal law must be removed
prior to product disposal. If you are getting
rid of an old product with refrigerants, check
with the company handling disposal about
what to do.

n If the receptacle does not match the plug,

the receptacle must be changed out by a
qualified electrician.

n These R410A air conditioning systems

require contractors and technicians to
use tools, equipment and safety standards
approved for use with this refrigerant.
DO NOT use equipment certified for
R22 refrigerant only.

Installation

Instructions

HOW TO CONNECT ELECTRICITY

Do not, under any circumstances, cut or remove
the third (ground) prong from the power cord.
For personal safety, this appliance must be
properly grounded.

DO NOT use an adapter plug with this

Tips

Troubleshooting

2

Consumer Support

appliance.

The power cord of this appliance is equipped
with a 3-prong (grounding) plug which mates
with a standard 3-prong (grounding) wall outlet
to minimize the possibility of electric
shock hazard from this appliance.

Power cord includes a current interrupter device.
A test and reset button is provided on the plug
case. The device should be tested on a periodic
basis by first pressing the TEST button and then
the RESET button while plugged into the outlet. If
the TEST button does not trip
or if the RESET button will not stay engaged,
discontinue use of the air conditioner and
contact a qualified service technician.

Have the wall outlet and circuit checked by
a qualified electrician to make sure the outlet
is properly grounded.

Where a 2-prong wall outlet is encountered,
it is your personal responsibility and obligation to
have it replaced with a properly grounded
3-prong wall outlet.

The air conditioner should always be plugged
into its own individual electrical outlet which has
a voltage rating that matches the rating plate.

This provides the best performance and also
prevents overloading house wiring circuits which
could cause a fire hazard from overheated wires.

See the Installation Instructions, Electrical
Requirements section for specific electrical
connection requirements.

WARNING!

USE OF EXTENSION CORDS—115-Volt models only

Safety Instructions

GEAppliances.com

Because of potential safety hazards under certain
conditions, we strongly recommend against the
use of an extension cord.

However, if you must use an extension cord,
it is absolutely necessary that it be a UL-listed,
14-gauge, 3-wire grounding-type appliance
extension cord having a grounding-type plug
and outlet and that the electrical rating of the
cord be 15 amperes (minimum) and 125 volts.

CAUTION:

DO NOT use an extension cord with any of the
230/208 volt models.

READ AND FOLLOW THIS SAFETY INFORMATION

CAREFULLY.

SAVE THESE INSTRUCTIONS

Instructions

Operating

Care and Cleaning

Instructions

Installation

Troubleshooting

Tips

Consumer Support

3

About the controls on the air conditioner—models with touch pads.

Features and appearance will vary.
Lights next to the touch pads on the air conditioner control panel indicate the selected settings.

Light indicates the unit
is in the temperature or

Light indicates the unit
is in the temperature or

Safety Instructions

delay time Set mode.

delay time Set mode.

Delay 1–24hr

Operating

(on some models)

Instructions

NOTE: The display always shows the
room temperature except when setting
the Set temperature or the Delay timer.

Controls

Care and Cleaning

Installation

Instructions

Tips

Troubleshooting

Light indicates the
delay timer is set.

Light indicates the
delay timer is set.

(on some models)

Air Conditioner Controls

Power Pad

Turns air conditioner on and off. When turned
on, the display will show the room temperature.

Display

Shows the room temperature or time remaining
on the Delay timer. Shows the Set temperature
while setting the temperature in Cool or Energy
Saver modes. The Set light will turn on while
setting.

Temp Increase ▲/Decrease▼Pads

Use to set temperature when in Cool or Energy
Saver mode. The Set light will turn on while

setting.

Delay Timer Increase ▲(+) /Decrease ▼
(–) Pads

Each touch of the Increase ▲/ Decrease ▼
pads on the unit or the Increase + / Decrease

– pads on the remote control will set the delay

time when using the Delay 1–24hr timer ( .
The Set light will turn on while setting.

Fan Speed Pads

Use to set the fan speed to Low, Med, High
or Auto on the unit. NOTE: On the remote
control, use the fan speed Increase + /

Decrease – pads to set the fan speeds to Low,
Med or High. Use the Auto pad to turn Auto

fan on.

Delay timer
Decrease

Mode select

Fan speed
Decrease

Temperature
set Increase
and Decrease

FanFan

Remote Control

Mode Pad

Use to set the air conditioner to Cool, Energy
Saver or Fan Only mode.

Delay Pads

Delay ON—When the air conditioner is off, it can
be set to automatically come on in 1 to 24 hours
at its previous mode and fan settings.

Delay OFF—When the air conditioner is on,
it can be set to automatically turn off in 1 to
24 hours.

How to set:

Press the Delay 1–24hr pad on the unit or the

pad on the remote control. Each touch of the

Increase ▲ / Decrease ▼pads on the unit or
the Increase + / Decrease – pads on
the remote control will set the timer in
1-hour intervals. The Set light will turn on while
setting.

To review the remaining time on the Delay
1–24hr timer, press the Delay 1–24hr pad on
the unit or the
Use the Increase ▲/ Decrease ▼pads on the
unit or the Increase + / Decrease – pads on the
remote control to set a new time if desired.

To cancel the timer, press the Delay 1–24hr pad
until the light on the Delay 1–24hr pad goes off.

pad on the remote control.

Delay timer
Increase

Auto Fan
on

Fan speed
Increase

Unit power
on/off

4

Consumer Support

Do Not Operate in Freezing Outdoor
Conditions

Remote Control

n To ensure proper operation, aim the remote

control at the signal receiver on the air
conditioner.

n The remote control signal has a range of

up to 20 feet.

Cool Mode

Use the Cool mode at Low, Med, High or Auto Fan
Speed for cooling. Use the Temperature Increase▲
/ Decrease ▼ pads to set the desired temperature

between 64°F and 86°F in 1°F increments.
An electronic thermostat is used to maintain the room

temperature. The compressor will cycle on
and off to keep the room at the set level of comfort.
Set the thermostat at a lower number and the indoor
air will become cooler. Set the thermostat at a higher
number and the indoor air will become warmer.

NOTE: If the air conditioner is off and is then turned
on while set to a Cool setting or if turned from a fan
setting to a Cool setting, it may take approximately
3 minutes for the compressor to start and cooling to
begin.

GEAppliances.com

This cool-only air conditioner was not designed for
freezing outdoor conditions. It must not be used in
freezing outdoor conditions.

n Make sure nothing is between the air conditioner

and the remote control that could block the
signal.

n Make sure batteries are fresh and installed

correctly as indicated on the remote control.

Cooling Descriptions

For Normal Cooling—Select the Cool mode and
High or Med fan with a middle set temperature.

For Maximum Cooling—Select the Cool mode
and High fan with a lower set temperature.

For Quieter and Nighttime Cooling—Select the
Cool mode and Low fan with a middle set
temperature.

Safety Instructions

Instructions

Operating

Care and Cleaning

Energy Saver Mode

Controls the fan.
ON—The fan will cycle on and off with the

compressor. This results in wider variations of room
temperature and humidity. Normally used when the
room is unoccupied. NOTE: The fan may continue to

run for a short time after the compressor cycles off.

Fan Only Mode

Use the Fan Only Mode at Low, Med or High fan
speed to provide air circulation and filtering without
cooling. Since fan-only settings do not provide
cooling, a Set temperature cannot be entered. The
room temperature will appear
in the display.

Auto Fan Speed

Set to Auto fan speed for the fan speed to
automatically set to the speed needed to provide
optimum comfort settings with the set temperature.

If the room needs more cooling, the fan speed
will automatically increase. If the room needs less
cooling, the fan speed will automatically decrease.

OFF—The fan runs all the time, while the compressor
cycles on and off.

NOTE: Auto Fan Speed cannot be used when in the
Fan Only Mode.

NOTE: Auto Fan Speed cannot be used when in the
Fan Only Mode.

Instructions

Installation

Troubleshooting

Tips

Consumer Support

Power Outage Recovery Feature

In the case of a power outage or interruption, the
unit will automatically restart in the settings last
used after the power is restored. If the Delay 1–24hr

feature was set, it will resume countdown. You may
need to set a new time if desired.

5

About the controls on the air conditioner—models with control knobs.

Features and appearance will vary.

Safety Instructions

Operating

Instructions

Controls (on some models)

Care and Cleaning

Cooling Descriptions

Installation

Instructions

For Normal Cooling—Select High Cool or Med
Cool with the TEMPERATURE control at midpoint.

For Maximum Cooling—Select High Cool with

the TEMPERATURE control at the highest number
available on your knob.

For Quieter and Nighttime Cooling—Select Low
Cool with the TEMPERATURE control at midpoint.

MODE CONTROL

Mode Control

High Cool, Med Cool and Low Cool

provide cooling with different fan speeds.
Fan settings provide air circulation and filtering

without cooling.

NOTE: If you move the mode control from a
cool setting to OFF or to a fan setting, wait

at least 3 minutes before switching back to a

cool setting.

TEMPERATURE CONTROL

TEMP Control

The TEMP control is used to maintain the room
temperature. The compressor will cycle on
and off to keep the room at the same level of
comfort. When you turn the knob to a higher
number, the indoor air will become cooler. Turn
the knob to a lower number and the indoor air
will become warmer.

Tips

Controls (on some models)

Troubleshooting

6

Consumer Support

ON/OFF Control

Turns air conditioner on and off.

NOTE: If the air conditioner is off and is then turned
on while set in a Cool mode, it will take approximately
3 minutes for the compressor to start and cooling to
begin.

About the controls on the air conditioner. GEAppliances.com

Additional important information.

Air Direction

Use the lever to adjust the air direction left and right
only.

Care and cleaning of the air conditioner.

Grille and Case

Turn the air conditioner off and remove the plug from
the wall outlet before cleaning.

Air Filter

To clean, use water and a mild detergent. Do not use
bleach or abrasives.

Safety Instructions

Instructions

Operating

Care and Cleaning

The air filter behind the front grille should be checked
and cleaned at least every 30 days or more often if
necessary.

To remove:

Pull the tab on the right side of the unit until the filter
is out.

To remove:

Open the inlet grille by pulling downward on the tabs
at the top upper corners of the inlet grille until the
grille is in a 45º position. Remove the filter.

Clean the filter with warm, soapy water. Rinse and let
the filter dry before replacing it. Do not clean the filter
in a dishwasher.

CAUTION: DO NOT operate the air

conditioner without a filter because dirt and lint will
clog it and reduce performance.

Outdoor Coils

The coils on the outdoor side of the air conditioner
should be checked regularly. If they are clogged with
dirt or soot, they may be professionally cleaned.

Tab

Tab

Instructions

Installation

Troubleshooting

Tips

How to Insert the Batteries in the Remote Control

Remove the battery cover by sliding it

1

according to the arrow direction.

Insert new batteries, making sure that the (+)

2

and (–) of battery are installed correctly.

Reattach the cover by sliding it back

3

into position.

NOTES:

n Use 2 “AAA” (1.5 volt) alkaline batteries. Do not

use rechargeable batteries.

n Remove the batteries from the remote control if

the system is not going to be used for a long time.

n Do not mix old and new batteries. Do not mix

alkaline, standard (carbon-zinc) or rechargeable
(ni-cad, ni-mh, etc.) batteries.

Consumer Support

7

Installation

Air Conditioner

Instructions

Questions? Call 800.GE.CARES (800.432.2737) or Visit our Website at: GEAppliances.com
In Canada, call 1.800.561.3344 or visit www.GEAppliances.ca

BEFORE YOU BEGIN

Read these instructions completely
and carefully.

•

IMPORTANT — Save these instructions

for local inspector’s use.

•

IMPORTANT — Observe all governing

codes and ordinances.

• Note to Installer – Be sure to leave these

instructions with the Consumer.

• Note to Consumer – Keep these instructions for

future reference.

• Skill level – Installation of this appliance requires

basic mechanical skills.

• Completion time –

• We recommend that two people install

this product.

• Proper installation is the responsibility
of the installer.

• Product failure due to improper installation is not
covered under the Warranty.

• You MUST use all supplied parts and use proper
installation procedures as described in these
instructions when installing this air conditioner.

Approximately 1 hour

CAUTION:

Do not, under any circumstances, cut or remove
the third (ground) prong from the power cord.

Do not change the plug on the power cord
of this air conditioner.

Aluminum house wiring may present special

problems—consult a qualified electrician.

TOOLS YOU WILL NEED

Phillips head screwdriver

Flat-blade screwdriver

ELECTRICAL REQUIREMENTS

Some models require a 115/120-volt AC,
60-Hz grounded outlet protected with a
15-amp time-delay fuse or circuit breaker.

The 3-prong grounding plug minimizes the possibility
of electric shock hazard. If the wall outlet you plan to
use is only a 2-prong outlet,
it is your responsibility to have it replaced with
a properly grounded 3-prong wall outlet.

Some models require 230/208-volt AC,

protected with a time-delay fuse or circuit
breaker. These models should be installed on
their own single branch circuit for best
performance and to prevent overloading
house or apartment wiring circuits, which
could cause a possible fire hazard from
overheating wires.

Ruler or tape measurePencil

Level

Power cord includes a current interrupter
device. A test and reset button is provided on the
plug case. The device should be tested on a periodic
basis by first pressing the TEST button and then the

RESET button while plugged into the outlet. If the
TEST button does not trip or

if the RESET button will not stay engaged, discontinue
use of the air conditioner and contact a qualified
service technician.

8

Scissors or knife

Installation Instructions

PARTS INCLUDED

(Appearance may vary)

Top mounting rail

Air

conditioner

Window

sash seal

Foam top window

gasket

Right

accordion

panel

Left

accordion

panel

Type A (4) Type B (6)

Top mounting rail

seal strip

Window locking

bracket (1)

9

Installation Instructions

WINDOW REQUIREMENTS

1

•These instructions are for a standard double-hung
window. You will need to modify them for other types
of windows.

•The air conditioner can be installed without the
accordion panels if needed to fit in a narrow
window. See the window opening dimensions.

•All supporting parts must be secured
to firm wood, masonry or metal.

•The electrical outlet must be within reach of the
power cord.

•Follow the dimensions in the table and illustration
for your model.

Models A B

AEV05, AEQ05 12 1/2″ min. 23″–38″
AEQ06 13 1/2″ min. 21″–38 1/10″

A

B

(With accordion panels)

ATTACH THE TOP MOUNTING RAIL

3

SEAL STRIP

(Some models may have the seal strip
already attached to the top mounting rail.
If applicable, skip this step.)

Remove the backing from the top mounting
rail seal strip and attach the seal strip to the
bottom of the top mounting rail, along the
front edge.

Top mounting rail

Remove
backing
from seal
strip

FRONT VIEW

Top mounting rail

STORM WINDOW REQUIREMENTS

2

A storm window frame will not allow the air
conditioner to tilt toward the outside, and will keep it
from draining properly.
To adjust for this, attach a piece of wood to the sill.

WOOD PIECES
WIDTH: 2″
LENGTH: Long enough to fit inside the window

frame.
THICKNESS: To determine the thickness, place a

piece of wood on the sill to make it 1/2″ higher
than the top of the storm window frame or the vinyl
frame.

Attach securely with nails or screws provided by the
installer.

1/2″ higher
than vinyl frame
(on some windows)

1/2″ higher
than storm
window
frame

Storm window
frame

Sill

Vinyl frame

Wood

Seal strip

4

PREPARE THE AIR CONDITIONER

Install the top mounting rail with 4 Type A

A

screws from the outside of the case.

Top mounting rail

Bottom mounting rail

Hold the accordion panel in one hand and

B

gently pull back to free the open end.

10

Installation Instructions

PREPARE THE AIR CONDITIONER

4

(cont.)

Slide the free end of the accordion panel

C

into the side panel rails. Slide the panel
down. Be sure to leave enough space to
slip the top and bottom of the frame into
the rails on the cabinet.

NOTE: There is a right and a left accordion
panel. Be sure to use the proper panel for
each side.

Slide the left and right accordion panels

D

into the top and bottom mounting rails.

INSTALL THE AIR CONDITIONER

6

IN THEWINDOW

A

Place the air conditioner on the sill with the
bottom mounting rail against its back edge.
Center it and close the window securely behind
the top mounting rail.
It should be level or slightly tilted to the outside.
Use a level; about a 1/3 bubble will be the
correct case slant to the outside.

or

Type B screws

B

Extend the left and right accordion panels to
the vertical window sashes and attach, through
the holes in the panels, with 5 Type B screws,
as appropriate.

or

Top left

Bottom mounting rail

PREPARE THE WINDOW

5

Cut the window sash seal to the proper length.
Peel off the backing and attach the seal to the
underside of the window sash.

Top mounting rail

Top right

INSTALL SUPPORT BRACKET AND

7

FOAM TOP WINDOW GASKET

A

B

C

CAUTION:

To prevent broken
glass or damage to
windows, on vinyl or
other similarly
constructed windows,
attach the window
locking bracket to the window side jamb.

Attach the window locking
bracket with one Type B
screw.

Cut the foam top window gasket to the window
width.

Stuff the foam
between the glass
and the window
to prevent air and
insects from getting
into the room.
NOTE: If the gasket supplied does not fit your
window, obtain appropriate material locally to
provide a proper installation seal.

Vinyl

Wood

11

Troubleshooting Tips.

Problem Possible Causes What To Do

Air conditioner The air conditioner • Make sure the air conditioner plug is pushed
does not start is unplugged. completely into the outlet.

Safety Instructions

Operating

Instructions

Air conditioner does Airflow is restricted. • Make sure there are no curtains, blinds or furniture
not cool as it should blocking the front of the air conditioner.

Care and Cleaning

The fuse is blown/circuit • Check the house fuse/circuit breaker box and replace
breaker is tripped. the fuse or reset the breaker.

Power failure. • The unit will automatically restart in the settings last

used after the power is restored.

• There is a protective time delay (approximately

3 minutes) to prevent tripping of the compressor
overload. For this reason, the unit may not start
normal cooling for 3 minutes after it is turned

back on.

The current interrupter • Press the RESET button located on the power cord plug.
device is tripped.

The temp control may • On models with touch pads: In the Cool mode, press the
not be set correctly. Decrease ▼pad.

The air filter is dirty. • Clean the filter at least every 30 days.

The room may have been hot. • When the air conditioner is first turned on, you need

Cold air is escaping. • Check for open furnace registers and cold air returns.
Cooling coils have iced up. • See “Air conditioner freezing up” below.

• If the RESET button will not stay engaged, discontinue

use of the air conditioner and contact a qualified
service technician.

• On models with control knobs, turn the temperature
knob to a higher number.

See the Care and Cleaning section.

to allow time for the room to cool down.

Air conditioner Ice blocks the air flow • On models with control knobs, set the mode control at
freezing up and stops the air conditioner High Fan or High Cool with the Temp at 1 or 2.

Installation

Instructions

The remote control The batteries are inserted • Check the position of the batteries. They should be

is not working incorrectly. inserted in the opposite (+) and (–) direction.

Water drips outside Hot, humid weather. • This is normal.

Water drips indoors The air conditioner is not • For proper water disposal, make sure the air conditioner

Tips

Water collects in Moisture removed from air • This is normal for a short period in areas with little
base pan and drains into base pan. humidity; normal for a longer period in very humid areas.

Troubleshooting

Normal Operating Sounds

n You may hear a pinging noise caused by

12

Consumer Support

n You may hear the thermostat click when the

from cooling the room.

The batteries may be dead. • Replace the batteries.

tilted to the outside. slants slightly from the case front to the rear.

water being picked up and thrown against the
condenser on rainy days or when the humidity
is high. This design feature helps remove
moisture and improve efficiency.

compressor cycles on and off.

• On models with touch pads, set the controls at High Fan
or High Cool and set the thermostat to a higher
temperature.

n Water will collect in the base pan during

high humidity or on rainy days. The water
may overflow and drip from the outdoor side
of the unit.

n The fan may run even when the compressor

does not.

Please place in envelope and mail to:
Veuillez mettre dans une enveloppe et envoyez à :

OWNERSHIP REGISTRATION
P.O. BOX 1780
MISSISSAUGA, ONTARIO
L4Y 4G1

(FOR CANADIAN CONSUMERS ONLY)

13

14

GE Air Conditioner—One-Year Limited Warranty. (For customers in the U.S.A.)

Safety Instructions

All warranty service provided by our Factory Service Centers,
or an authorized Customer Care
visit us on-line at ge.com, or call 800.GE.CARES (800.432.2737).
Have serial number and model number available when calling
for service.

®

technician. To schedule service,

Staple your receipt here.

Proof of the original purchase

date is needed to obtain

service under the warranty.

For The Period Of: GE Will Replace:

One Year Any part of the air conditioner which fails due to a defect in materials or workmanship.

From the date of the During this limited one-year warranty, GE will also provide, free of charge, all labor and related
original purchase service to replace the defective part.

What Is Not Covered:

n Service trips to your home to teach you how to

use the product.

n Improper installation, delivery or maintenance. If you

have an installation problem, or if the air conditioner
is of improper cooling capacity for the intended use,
contact your dealer or installer. You are responsible

for providing adequate electrical connecting facilities.

n Failure of the product resulting from modifications to

the product or due to unreasonable use including failure
to provide reasonable and necessary maintenance.

n In commercial locations, labor necessary to move the

unit to a location where it is accessible for service
by an individual technician.

n Replacement of house fuses or resetting of circuit

breakers.

n Failure due to corrosion on models not corrosion-

protected.

n Damage to the product caused by improper power

supply voltage, accident, fire, floods or acts of God.

n Incidental or consequential damage caused by possible

defects with this air conditioner.

n Damage caused after delivery.

Instructions

Operating

Care and Cleaning

Instructions

Installation

EXCLUSION OF IMPLIED WARRANTIES—Your sole and exclusive remedy is product repair as provided in

this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or
fitness for a particular purpose, are limited to one year or the shortest period allowed by law.

This warranty is extended to the original purchaser and any succeeding owner for products purchased for
home use within the USA. If the product is located in an area where service by a GE Authorized Servicer is

not available, you may be responsible for a trip charge or you may be required to bring the product to an
Authorized GE Service location for service. In Alaska, the warranty excludes the cost of shipping or service

calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty

gives you specific legal rights, and you may also have other rights which vary from state to state. To know
what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.

Warrantor: General Electric Company. Louisville, KY 40225

Troubleshooting

Tips

Consumer Support

15