GE 215c1002p004-4 User Manual

PNRV12ZBL01

GE Appliances

Reverse Osmosis

Filtration System

Part No. 215C1002P004–4 Pub. No. 49-5802-4

5-98 CG

7178901

Owner’s Manual

Faucet & Base

Reverse Osmosis Unit

Storage Tank

Tested and certified to ANSI/NSF

Standard 58 for TDS and cyst reduction.

Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips

Congratulations!
You are Now Part of the GE Family.

Safety Information

. . . . . . . . . 3

Operating Instructions

. .4–10

Specification Guidelines . . . . . . . . . . . .4

Care and Cleaning of the Reverse

Osmosis System . . . . . . . . . . . . . . .7–10

Cartridge Replacement . . . . . . . . . . . .7

Prefilter and Postfilter Cartridge

Replacement . . . . . . . . . . . . . . . . . . . .7

Reverse Osmosis Cartridge

Replacement . . . . . . . . . . . . . . . . . . . .8

Sanitizing the Reverse Osmosis

System . . . . . . . . . . . . . . . . . . . . . . . .9

Flow Control and Screen . . . . . . . . .10

Purging the Reverse Osmosis

System . . . . . . . . . . . . . . . . . . . . . . .10

Troubleshooting Tips

Before You Call For Service

. . . . . .11, 12

Customer Service

Product Registration . . . . . . . . . . .13, 14

Warranty . . . . . . . . . . . . . . . . . . . . . . .15

Service Telephone

Numbers . . . . . . . . . . . . . . . . . . . . . . .16

2

Welcome to the GE family. We’re proud of our quality products and we are
committed to providing dependable service. You’ll see it in this easy-to-use Owner’s
Manual and you’ll hear it in the friendly voices of our customer service department.

Best of all, you’ll experience these values each time you use the water system. That’s
important, because your new system will be part of your family for many years. And
we hope you will be part of ours for a long time to come.

We thank you for buying GE. We appreciate your purchase, and hope you will
continue to rely on us whenever you need quality appliances for your home.

FOR YOUR RECORDS

Write the model and serial numbers here:

#
#

You can find them on the sump bracket.

Staple sales slip or cancelled check here.

Proof of the original purchase date is needed to obtain service under
the warranty.

Inside you will find many helpful hints on how to use and maintain
your water system properly. Just a little preventive care on your part
can save you a great deal of time and money over the life of your
system. A video has been included with the product containing
important use and care instructions.

You’ll find many answers to common problems in the

Before You Call

For Service

section. If you review our chart of

Troubleshooting Tips

first,

you may not need to call for service at all.

READ THIS MANUAL

IF YOU NEED SERVICE

If you do need service, you can relax knowing help is only a phone
call away. A list of toll-free customer service numbers is included in
the back section.

IMPORT ANT!

Fill out and return the Consumer Product Registration Card that is
packed with this product. If you cannot find it, please send in the
duplicate card printed in the back of this manual.

Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions

3

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.

■Check with your state and local public works

department for plumbing and sanitation codes.
You must follow these guidelines as you install the
Reverse Osmosis system.

Using a qualified installer

is recommended

.

■If house water pressure is over the maximum (125

pounds per square inch), install a pressure reducing
valve in the water supply line to the Reverse Osmosis
system.

■Be sure the water supply conforms with the

Specification guidelines.

If the water supply conditions
are unknown, contact your municipal water company
or your local health department for a list of
contaminants in your area and a list of laboratories
certified by your state to analyze drinking water.

WARNING:

Before using the Reverse Osmosis
system for the first time, the system must be purged.
The Reverse Osmosis cartridge contains a food
grade preservative that must be purged from the
system. The preservative will give product water an
unpleasant taste and odor.

■This product reduces fluoride in drinking water.

Please consult your dentist if you have questions.

WARNING:

Do not use with water that is
microbiologically unsafe or of unknown quality
without adequate disinfection before or after
the system. Systems certified for cyst reduction
may be used on disinfected water that may contain
filterable cysts. This Reverse Osmosis unit contains
a replaceable membrane cartridge treatment
component critical for effective reduction of
Total Dissolved Solids. The water should be tested
periodically to verify that the system is performing
satisfactorily. This system is acceptable for
treatment of influent concentrations of no more
than 27 mg/L nitrate and 3 mg/L nitrite in
combination measured as N and is certified for
nitrate/nitrite reduction only for water supplies
with a pressure of 280kPa (40 psig) or greater.

SAVE THESE INSTRUCTIONS

Read and follow this Safety Information carefully.

■Install or store where it will not be exposed to

temperatures below freezing or exposed to any
type of weather. Water freezing in the system will
break it. Do not attempt to treat water over 100°F.

■Do not install on

HOT WATER.

The temperature
of the water supply to the Reverse Osmosis system
must be between the minimum of 40°F. and the
maximum of 100°F. See the

Specification guidelines.

■

Do Not

open the water supply valve until the pipes

have been flushed.

■

Extended non-use of the Reverse Osmosis system

If the system is not used for one week or more,
open the RO water faucet, allow the system to
drain. Close the RO water faucet and allow the
system to regenerate the water supply.

WARNING:

Discard all unused parts and
packaging material after installation. Small parts
remaining after the installation could be a choke
hazard.

■

Sanitize upon installation of the Reverse Osmosis
system and after servicing inner parts, including
replacement of prefilter, postfilter and Reverse
Osmosis cartridge. It is important to have clean
hands while handling inner parts of the system.
See the

Sanitizing the Reverse Osmosis System

section.

WARNING!

For your safety, the information in this manual must be followed to minimize the risk of
property damage or personal injury.

SAFETY PRECAUTIONS

PROPER INSTALLATION AND MAINTENANCE

This Reverse Osmosis system must be properly installed and located in accordance with the Installation

Instructions before it is used. If you did not receive Installation Instructions, you can receive one by
calling us toll-free at the GE Answer Center

®

, 800.626.2000.

4

Specification guidelines.

About the reverse osmosis system.

What the Reverse Osmosis System Does

The system makes a good supply of drinking water each day. How much it will make depends primarily on
these things…

Feed water pressure—pounds per square inch (psi)

40–125

Feed water temperature limits—minimum/maximum degrees F.

40–100

Water quality

Maximum Total Dissolved Solids (TDS)—parts per million (ppm)

2000

Maximum water hardness @ 6.9 pH—grains per gallon (gpg)

10
For water with hardness greater than 10 grains (at 6.9 pH) the use
of a softener is recommended. Failure to install a water softener
will reduce the life of the Reverse Osmosis membrane. See chart
for additional information on the possible need for a water softener.

Maximum iron, manganese, hydrogen sulfide (ppm)

<0.1

Chlorine in water supply

Allowable*

Feed water pH limits (pH)

4–10

Percent rejection of TDS, minimum (new membrane)**

92

*Chlorine removed (maximum of 2.0 ppm) by the Reverse Osmosis prefilter…regular changing of the prefilter is
required. Chlorine will destroy the Reverse Osmosis membrane.

**Feed water at 50 psig and 77°F. with 750 ppm sodium chloride. Quality water production, amount of waste water
and percent rejection all vary with changes in pressure, temperature and Total Dissolved Solids.

On average you should expect your Reverse Osmosis system to be able to deliver 12 gallons of product per day, as
tested by Water Quality Association Standard S-300. Output according to ANSI/NSF Standard 58 is 10 gallons per
day. Process water used per gallon of water produced is four gallons.

3

2

1

Product – height 16″ width 17″ depth 6″

Reverse Osmosis removes Total Dissolved Solids (TDS) and organic matter from water by diffusing it
through a special membrane. The membrane separates minerals and impurities from the water and they
are flushed to the drain. High quality product water goes directly to the drinking water faucet or to the
storage tank. The system makes a good supply of drinking water each day (see

Specification guidelines)

.

How much it makes depends on the feed water supply pressure, temperature, and quality.

The system includes an electronic faucet assembly with an integrated water testing feature. When water is
taken from the faucet, a green indicator light means TDS removal is within the specified limits, and that
water quality is good.

The prefilter and postfilter are replaceable cartridges. The carbon prefilter removes chlorine while also
filtering sediments. The postfilter removes any other undesirable tastes and odors before you use the water.

Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips

Water Softener Chart

Incoming Water ph

WATER SOFTENER RECOMMENDED

INCOMING WATER HARDNESS (GPG)

60

50

40

30

2010

8

6

7

7.5

6.5

Water Softener

not required

5

Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions

Prefilter

—Water from the cold supply pipe is directed to the prefilter cartridge, which is inside the sump.

The
prefilter is a replaceable sediment cartridge containing activated carbon. The cartridge removes sand, silt, dirt, other
sediments and up to 2.0 ppm of chlorine from the feed water. The prefilter reduces chlorine in the feed water because

CHLORINE DESTROYS THE REVERSE OSMOSIS MEMBRANE.

Filtered, clean, chlorine-reduced water flows from the

prefilter to the Reverse Osmosis cartridge.

Storage Tank—

The storage area holds up to 2.1 gallons of product water. A diaphragm inside the tank keeps water

pressurized, when the tank is full, for fast flow to the faucet when drinking water is needed.

Check Valve—

A check valve is built into one end of the Reverse Osmosis housing under the tee fitting. The check
valve prevents a backward flow of product water from the storage area. A backward flow could cause the Reverse
Osmosis membrane to rupture.

Automatic Shutoff Assembly—

To conserve water, the drinking water system has an automatic shutoff. When the storage
tank has filled to capacity and the drinking water faucet is closed, pressure closes the shutoff. Water flow to the Reverse
Osmosis housing is shut off until drinking water is used again, and pressure drops in the Reverse Osmosis system.

4

3

2

1

Sump

Sump

Postfilter
cartridge

Prefilter
cartridge

Inlet cover

Reverse Osmosis cartridge

Reverse Osmosis housing

Turn sump this way to remove

O-ring

inside

sump

Reverse Osmosis Cartridge—

The cartridge, inside the Reverse Osmosis housing, includes a tightly wound, special

membrane. Water is forced through the cartridge where the membrane removes the dissolved solids and organic
matter. High quality product water exits the Reverse Osmosis housing and goes to the storage tank. Reject water, with

the dissolved solids and organic matter, leaves the housing and is discharged to the drain through 1⁄4″tubing.

Postfilter—

After leaving the storage area, but before going to the system faucet, product water goes to the postfilter
which is inside the sump. The postfilter is also a replaceable sediment cartridge that contains activated carbon. Any
remaining tastes, odors, or sediments are removed from product water by the postfilter. Clean, high quality
drinking water flows through the tubing and to the system faucet.

Flow Control—

The flow control regulates the flow of water through the Reverse Osmosis cartridge at the required
rate to produce high quality water. The control is located in the elbow fitting at the Reverse Osmosis housing drain
port. A small, cone-shaped screen fits over the front end of the flow control to prevent clogging due to sediments in
the drain water.

7

6

5

Screen

Flow control

To drain

1/4″

tubing

Compression nut

Check valve tee

Drain elbow

Automatic
shutoff
assembly

U-pin

Lock washer

6

Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips

About the reverse osmosis system.

The Faucet and Indicator Lights

Faucet and Electronics—

The countertop faucet
dispenses filtered drinking water when
opened. It has a hand-operated, spring-loaded
lever to prevent waste. You can keep the faucet
open by pushing upward on the lever until it
locks against the faucet spout.

To comply with plumbing codes, an air gap is
built into the faucet drain water connection.

The electronic faucet provides an integrated
TDS monitor. As water is taken from
the faucet, the indicator lights show how
the Reverse Osmosis system is operating
to provide high quality drinking water.

Flashing Green Light—

The Reverse Osmosis

system is providing high quality drinking water.

NOTE:

If the Reverse Osmosis system is connected
to the refrigerator this light will also flash when
the icemaker or water dispenser is in use.

The green light may stop flashing when the
supply of Reverse Osmosis water is nearly gone
and flow from the RO water faucet decreases.
This is a normal condition.

Flashing Amber “FILTER” Light—

The prefilter
and postfilter cartridges need replacing after
six months or 900 gallons of product water. See
the

Care and Cleaning

section for prefilter and

postfilter cartridge replacement.

Flashing Amber “RO” Light—

The Reverse Osmosis
cartridge is no longer removing at least 75%
of the TDS from the supply water and needs
replacing.

See the

Care and Cleaning

section

for Reverse Osmosis cartridge replacement.

NOTE:

Disregard initial or short periods (a few
seconds) of the flashing “RO” light. Long
periods of limited or non use can cause the
TDS

levels to temporarily change.

7

Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions

Care and cleaning of the reverse osmosis system.

To obtain replacement filters, call GE Appliance Parts at 800-626-2002.

If the Reverse Osmosis filtration system is connected to your icemaker,

YOU MUST

turn off the
icemaker by raising the feeler arm before servicing or changing the filters, or when purging the
Reverse Osmosis system. Four hours after servicing, lower the feeler arm to resume icemaking.

When replacing cartridges you may lift the Reverse Osmosis assembly from the mounting
washers and lay it on the floor. You

can also remove the

Reverse Osmosis

housing by pulling it

out of the mounting clamps.

CAUTION:Before servicing the Reverse Osmosis system, close the shutoff valve on the storage

tank, close the water supply/saddle valve and open the RO water faucet. Allow the system to drain.

Prefilter/Postfilter Cartridge Replacement FX12P Activated Carbon

Reverse Osmosis Cartridge Replacement FX12M Thin Film Polyamide

Prefilter and Postfilter Cartridge Replacement

When the amber “FILTER” light flashes the prefilter and postfilter cartridges must be replaced.
The batteries in the control box must also be replaced.

Follow the steps in the

Sanitizing the Reverse Osmosis System

section except discard the old

filters and replace with new filters.

Replace the “AA” alkaline batteries

in the control box. Good batteries are needed to ensure

proper indicator light operation.

NOTE:

Lights may not operate properly until system has been
allowed to refill the storage tank. Weak batteries may give a false indication. Changing the
batteries resets the six month

or 900 gallon period.

2

1

8

Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips

Care and cleaning of the reverse osmosis system.

NOTE: When replacing the Reverse Osmosis

cartridge, also install a new flow control and
screen. See the Flow Control and Screen section.

If the Reverse Osmosis Filtration system is
connected to your icemaker YOU MUST turn
off the icemaker by raising the feeler arm
before servicing the filter, changing the filters,
or purging the filtration system. Four hours
after servicing your unit, lower the feeler arm
to resume icemaking.

When replacing cartridges you may lift the
Reverse Osmosis assembly from the mounting
washers and lay it on the floor. You can also
remove the Reverse Osmosis housing by
pulling it out of the mounting clamps.

When the amber “RO” light flashes the
Reverse Osmosis cartridge must be replaced.

NOTE:

Disregard initial or short periods (a few
seconds) of the flashing “RO” light. Long
periods of limited or non use can cause TDS
levels to temporarily change.

Be sure you clean your hands with anti-bacterial
soap before handling inner parts of the system.

Be sure the water supply valve to the
Reverse Osmosis system is turned off, and
the RO water faucet and storage tank are
open. Allow the system to drain completely
(this takes several minutes).

Pull the Reverse Osmosis system out away
from cabinet. Leave tubing connected.
Place a dry towel under the Reverse Osmosis
unit.

Using pliers remove the lock washer,
pull the u-pin and remove the Reverse
Osmosis housing inlet cover. Save the lock
washer for final assembly.

CAUTION:Failure to close the water supply

valve or tank shutoff valve will cause water
to spray or run when sumps are removed.

Remove the lock washer, pull the u-pin and
remove the inlet cover from the housing.

Use pliers to pull the cartridge from the
housing and discard the cartridge.

Sanitize the system. Go to the

Sanitizing the

Reverse Osmosis System

section and follow

steps 4 through 11.

Install new flow control and screen. Go
to the

Flow Control and Screen

section for

directions.

Pull the u-pin and remove the inlet cover
from the housing.

Install the new Reverse Osmosis cartridge.

NOTE:

The Reverse Osmosis cartridge o-ring
end is notched and may need to be rotated
during reinstallation for proper fit.

Replace the inlet cover. Lightly lubricate the
o-ring seal with only clean silicone grease.

Insert the u-pin and install the lock washer.

Turn on the water supply. Check for leaks.

Purge the Reverse Osmosis system. Go to
the

Purging the Reverse Osmosis System

section.

CAUTION:The Reverse Osmosis cartridge
contains a food grade preservative that should
be purged from the system before first use or
whenever the Reverse Osmosis cartridge is
replaced. The preservative will give product
water an unpleasant taste

and odor. After the
tank has filled (takes about four hours), open the
system faucet until the bladder is empty. After
four of these drainings, the system is ready to
make product water for your use

.

NOTE:Lights may not operate properly until the

system has been allowed to refill the tank.

12

11

10

9

8

7

6

5

4

3

2

1

Reverse Osmosis Cartridge Replacement

Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions

Sanitizing the Reverse Osmosis System

Sanitize upon installation of the Reverse Osmosis
system and after servicing inner parts, including
replacement of prefilter, postfilter and the
Reverse Osmosis cartridge.

Be sure you clean your
hands with anti-bacterial soap before handling
inner parts of the system.

CAUTION:

Before sanitizing, be sure to remove

all cartridges as follows.

Chlorine will destroy

the Reverse Osmosis cartridge.

Be sure the water supply valve to the Reverse
Osmosis system is turned off, and the RO
water faucet and storage tank are open. Allow
the system to drain completely (this takes
several minutes).

Pull the Reverse Osmosis system out away
from cabinet. Leave tubing connected.
Place a dry towel under the Reverse Osmosis
unit. Using pliers remove the lock washer,
pull the u-pin clip and remove the

Reverse

Osmosis

housing inlet cover. Save the lock

washer for final assembly.

Remove (using pliers) the Reverse Osmosis
cartridge from the housing. Place the
cartridge in a clean plastic bag.

Replace the inlet cover and u-pin, making
sure the o-ring is in place.

Remove the POSTFILTER sump by turning
it to the left using the sump wrench tool
provided. Be careful, the sump is full of water.
Remove the cartridge from the sump and
place in a clean plastic bag. Make sure the
o-ring is seated in the top of the sump. With
the o-ring seal in position, replace the sump
and tighten securely by hand.

Remove the PREFILTER sump and
cartridge. Place this cartridge in a clean
plastic bag.

Fill the prefilter sump with cold water to
about 1″ from the o-ring. Add 1 ounce (2

tablespoons)

of ordinary 5.25% household

chlorine bleach and mix into the water.

Do
not add chlorine first. Concentrated chlorine
may damage plastic.

Carefully replace the sump (make sure the
o-ring valve seal is in place) on the prefilter
head and tighten securely by hand.

Close the RO water faucet. Open the water
supply valve (turn counterclockwise) to the
Reverse Osmosis system. Allow system to fill
for one minute.

Open the RO water faucet and allow water
to flow for 10 minutes through the Reverse
Osmosis system. Close RO water faucet for
one minute and then open faucet and allow
water to flow (approximately 10 minutes)
until bleach odor is gone.

Turn off the water supply valve (turn
clockwise) to the Reverse Osmosis system.
After water flow stops, leave the RO water
faucet open.

Be sure hands have been cleaned with

anti-bacterial soap.

Repeat steps 1–6 and 8;
however, reinstall the cartridges instead
of removing them.

NOTE:

The Reverse Osmosis cartridge o-ring
end is notched and may need to be rotated
during reinstallation for proper fit.

After installing/reinstalling cartridges,
close RO water faucet and open water
supply valve (turn counterclockwise). Check
for leaks.

13

12

11

10

9

8

7

6

5

4

3

2

1

9

Sump

Sump

Postfilter
cartridge

O-ring end

Prefilter
cartridge

Inlet cover

Reverse Osmosis cartridge

Reverse Osmosis housing

Turn sump this way to remove

O-ring
inside
sump

Automatic
shutoff
assembly

U-pin

Lock washer

Sump Wrench

Loosen

Care and cleaning of the reverse osmosis system

Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips

10

Flow Control and Screen

The flow control regulates the flow of water
through the Reverse Osmosis cartridge at the
required rate so high quality product water is
produced.

When servicing the Reverse Osmosis cartridge,
check the flow control and tubing, to make sure
the tube and surrounding surfaces are clean and
unrestricted. A small, cone-shaped screen is
located in front of the flow control to help keep it
clean. If the flow control is plugged with foreign
particles, the Reverse Osmosis cartridge cannot
discharge minerals and impurities to the drain. If
this happens, it will only take a short time for the
system to plug.

Make sure tank shutoff valve is closed, water
supply valve is closed (turn clockwise), and the
RO water faucet is open. Drain system until
water stops flowing.

Locate the plastic drain elbow, next to the
brass check valve tee.

Unscrew the compression nut.

Remove flow control with a clean knife edge.
Remove screen; a toothpick may be needed.

If you are replacing the flow control and
screen,

discard them. If you are checking the

flow control,

screen and tubing for blockage,
clean these parts of any debris. Do not blow
through the flow control, it will contaminate
the part.

Replace the screen by placing the cone end
into the elbow cap and carefully push it in.

CAUTION:

Do not force in further after you feel
resistance. Visually check to be sure it is
properly positioned.

Install flow control and tighten compression
nut by hand, then another 1⁄4 turn with
pliers.

DO NOT OVERTIGHTEN AND DISTORT OR

CRUSH THE TUBING AND FLOW CONTROL.

If you are replacing the Reverse Osmosis
cartridge, return to the

Reverse Osmosis

Cartridge Replacement

instructions. Otherwise,
open the tank valve and the water supply valve
(turn counterclockwise). Close the RO water
faucet.

8

7

6

5

4

3

2

1

Purging the Reverse Osmosis System

The Reverse Osmosis system

MUST BE PURGED

AFTER INSTALLATION

and

WHEN THE REVERSE

OSMOSIS CARTRIDGE IS REPLACED.

Make sure all tubing connections are
tightened.

Make sure the tank shutoff valve is open.
Turn

on the water supply by slowly opening
the water supply valve (turn counterclockwise)
to the Reverse Osmosis system. Carefully
check system for leaks.

Wait approximately four hours for storage
tank

to fill.

At that time,

carefully check all
fittings and tubing connections again for any
water leaks.

Open the RO water faucet until the tank is
empty and flow stops.

After filling and emptying the storage tank
four times, the system is ready to make
product water for your use.

WARNING:The Reverse Osmosis cartridge

contains a food grade preservative that
should be purged from the system before
use. The preservative will give product water
an unpleasant taste and odor.

5

4

3

2

1

REVERSE OSMOSIS SYSTEM

Battery
holder

Storage tank

1/4² tubing,

marked WATER

SUPPLY

RO product water faucet

Drain line

Water supply valve

Hot

Cold

Sink p-trap

Electronics

box

Leadwire

connection

3/8² tubing, marked

FAUCET

Storage tank
shutoff valve

Drain elbow

To drain

Screen

Compression

nut

1/4² tubing

Flow control

Check valve tee

Problem Possible Causes What To Do

Sounds you might hear

Running water from the unit • This is normal.

to a drain.

Water has air bubbles

Air in system after installation. • Will go away after water runs for a while.

and is cloudy
Amber “FILTER” light

Six months or 900 gallons • Replace the prefilter, postfilter, and batteries in the

on the faucet base

of product water usage has electronics box.

is flashing

occurred.

Amber “RO” light flashing.

Low usage of the Reverse • Open the RO water faucet and allow the system to drain.

NOTE: Disregard initial or

Osmosis product water Close the RO water faucet and allow the system to

occasional short periods

regenerate the water supply.

of this flashing light.

The Reverse Osmosis •Replace the Reverse Osmosis cartridge, flow control

cartridge is no longer and screen.
removing the required amount
of Total Dissolved Solids.

Water supply to the Reverse • Increase water pressure, precondition the water,

Osmosis system not within etc., as needed to conform before doing maintenance
specifications. on the Reverse Osmosis system.

Indicator lights on faucet

Faucet base leadwire not • Connect.

base not working

connected to electronics
box leadwire.

Battery pack not connected • Connect.

to electronics box.

Batteries installed • Make sure batteries are installed correctly.

incorrectly.

Batteries are weak. • Replace batteries.

Leadwires damaged. • Inspect and repair as needed.

Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions

11

Before you call for service…

Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.

Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips

12

Before you call for service…

Problem Possible Causes What To Do

Chlorine taste and/or

The ppm of chlorine in your

• If the water supply contains more than 2.0 ppm of chlorine,

odor in the Reverse

water supply exceeds maximum additional filtering of the water supply to the Reverse

Osmosis product water

limits and has destroyed the Osmosis is needed. Correct this condition before doing
Reverse Osmosis membrane. maintenance on the Reverse Osmosis system.

The prefilter is no longer • Replace the Reverse Osmosis membrane cartridge,

removing chlorine from control, screen, prefilter, postfilter and batteries in the
the water supply. electronics box.

Other taste and/or odor

High quality product water • This is normal.

may have a different taste
than what you’re used to.

Low water usage • Completely drain system and allow to refill.

Contamination in product

•

Use sanitizing procedures.

water storage.

Prefilter and postfilter

• Replace the prefilter and postfilter.

need to be changed.

Water leaking from

Drain side of faucet air gap • Inspect and eliminate restriction or plug. It is important

faucet air gap hole

(3/8² tubing) plugged, restricted that there are no dips, loops or low spots in the drain line
or incorrectly connected to the from the faucet air gap to the drain pipe. Refer to
drain point. Installation Instructions for proper drain connection. If

drain line adapter was used as the drain point, periodic
inspection/cleaning is recommended.

System makes product

This is normal. • Water flow rate will be lower than your regular faucet.

water slowly

Water supply to the Reverse • Increase water pressure, precondition the water, etc., as

Osmosis system not within needed to conform before doing maintenance on the
specifications. Reverse Osmosis system.

Prefilter cartridge plugged • Replace the prefilter.

If rate does not increase,

replace the

with sediments and/or the postfilter, Reverse Osmosis cartridge, flow control, screen
Reverse Osmosis cartridge and batteries in the electronics box.
plugged with sediments.

13

General Electric Company

Warranty Registration Department
P.O. Box 34070
Louisville, KY 40232-4070

GE Service Protection Plus

™

GE, a name recognized worldwide for quality and dependability, offers you Service
Protection Plus

™

—comprehensive protection on all your appliances—No Matter

What Brand!

Benefits Include:

•Backed by GE

•All brands covered

• Unlimited service calls

•All parts and labor costs included

•No out-of-pocket expenses

•No hidden deductibles

•One 800 number to call

You will be completely satisfied with our service protection or you may request your money back
on the remaining value of your contract. No questions asked. It’s that simple.

Protect your refrigerator, dishwasher, washer and dryer, range, TV, VCR and much more—any brand!
Plus there’s no extra charge for emergency service and low monthly financing is available. Even icemaker
coverage and food spoilage protection is offered. You can rest easy knowing that all your valuable
household products are protected against expensive repairs.

Place your confidence in GE and call us in the U.S. toll-free at 800-626-2224
for more information.

*All brands covered, up to 20 years old, in the continental U.S.

We’ll Cover Any Appliance.
Anywhere. Anytime.*

Please place in envelope and mail to:

✁

Cut here

14

Consumer Product Ownership Registration

Model Number Serial Number

Important

Mail
Today!

GE Appliances

General Electric Company
Louisville, Kentucky 40225

First

Name

Mr. ■■ Ms. ■■ Mrs. ■■ Miss ■■

Street

Address

City

State

Date Placed

In Use

Month

Day

Year

Zip

Code

Apt. #

Last

Name

Phone

Number

_ _

Consumer Product Ownership Registration

Dear Customer:
Thank you for purchasing our product and thank you for placing your
confidence in us. We are proud to have you as a customer!

Follow these three steps to protect your new appliance investment:

Complete and mail
your Consumer
Product Ownership
Registration today.
Have the peace of
mind of knowing we
can contact you in
the unlikely event of
a safety modification.

After mailing
the registration
below, store this
document in a safe
place. It contains
information you
will need should
you require service.
Our service number
is 800-GE-CARES
(800-452-2737).

Read your Owner’s
Manual carefully.
It will help you
operate your new
appliance properly.
If you have questions,
or need more
information call the
GE Answer Center

®

800.626.2000.

Important: If you did not get a registration card with your product,

detach and return the form below to ensure that your
product is registered.

1

2 3

Model Number Serial Number

✁

Cut here

For The Period Of: GE Will Replace, At No Charge To You:

One Year Any part

of the Reverse Osmosis Filtration System which fails due to a defect in materials or

From the date of the

workmanship. During this

full one-yearwarranty,

GE will also provide,

free of charge,

all labor

original purchase

and in-home service to replace the defective part.

Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions

15

GE Reverse Osmosis System Warranty

All warranty service provided by our Factory Service Centers, or an authorized Customer Care®technician.
For service, call 800-GE-CARES.

■ Service trips to your home to teach you how to use the

product.

■ Improper installation.

■ Failure of the product if it is abused, misused, or used for

other than the intended purpose or used commercially.

■ Filters, membranes or batteries.

■ Replacement of house fuses or resetting of circuit

breakers.

■ Damage to the product caused by accident, fire, floods or

acts of God.

■ Incidental or consequential damage to personal property

caused by possible defects with this appliance.

What GE Will Not Cover:

This warranty is extended to the original purchaser and any succeeding owner for products purchased for home
use within the USA. In Alaska, the warranty excludes the cost of shipping or service calls to your home.

Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives
you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal
rights are, consult your local or state consumer affairs office or your state’s Attorney General.

Warrantor: General Electric Company. Louisville, KY 40225

Printed in Louisville, KY

16

Service Telephone Numbers.

GE Answer Center

®

800.626.2000

The GE Answer Center® is open 24 hours a day, 7 days a week.

In-Home Repair Service

800-GE-CARES (800-432-2737)

Expert GE repair service is only a phone call away.

Special Needs Service

800.626.2000

800-TDD-GEAC (800-833-4322)

GE offers, free of charge, a brochure to assist in planning a barrier-free kitchen for persons
with limited mobility.

Service Contracts

800-626-2224

Purchase a GE service contract while your warranty is still in effect and you’ll receive a
substantial discount. GE Consumer Service will still be there after your warranty expires.

Parts and Accessories

800-626-2002

Individuals qualified to service their own appliances can have parts or accessories sent directly
to their homes (VISA, MasterCard and Discover cards are accepted).

Instructions contained in this manual cover procedures to be performed by any user. Other servicing
generally should be referred to qualified service personnel. Caution must be exercised, since
improper servicing may cause unsafe operation.

Service Satisfaction

If you are not satisfied with the service you receive from GE:

First,

contact the people who serviced your appliance.

Next,

if you are still not pleased, write all the details—including your phone number—to:

Manager, Consumer Relations
GE Appliances
Appliance Park
Louisville, KY 40225

Finally,

if your problem is still not resolved, write:

Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606

Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips