Real Time Clock................................................................................................................................... 7
Temperature and Voltage Monitor........................................................................................................ 8
Fan Speed Controller ............................................................................................................................ 8
Serial I/O............................................................................................................................................... 8
Digital I/O............................................................................................................................................. 8
The GW2348-4 is a member of the Gateworks Avila Network Processor family.
The GW2348-4 meets the requirements for enterprise and residential network
applications. This single board network processor consists of an Intel IXP425
XScale processor operating at 533MHz, 64Mbytes of SDRAM, and 16Mbytes of
Flash. Peripherals include four Type III Mini-PCI slots, two 10/100 Base-TX
Ethernet channels, Compact Flash socket, and two RS232 serial ports for
management and debug. Additional features include serial EEPROM, real time
clock, voltage and temperature monitor, fan controller, watchdog timer, passive
power over Ethernet, digital I/O, wide range DC/DC power supply, and extended
temperature operation. An optional high-speed USB host controller is also
available. Software support includes Linux and VxWorks operating systems.
1.2. Standard Features
Intel XScale IXP425 533MHz Processor
64Mbytes SDRAM
16Mbytes Flash
Four Type III Mini-PCI Sockets
Two 10/100 Base-TX Ethernet Ports
Compact Flash Socket
Two RS-232 Serial Ports
General Purpose Digital I/O
1Kbyte Serial EEPROM
Battery Powered Real Time Clock
Voltage and Temperature Monitor
Thermally Activated Fan Controller
Watchdog Timer
User LED and Push Button Reset
Optional High-speed USB Host Controller
Passive Power Over Ethernet
Reverse Voltage and Transient Protection
9-48VDC Input Voltage Range
18W available for Mini-PCI Sockets
5W Typical Operating Power
-40C to 85C Operating Temperature
Software Support for Linux and VxWorks
1 Year Warranty
* Contact factory for different configurations of CPU, DRAM, Flash, and support peripherals
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-40C to 85C
Avila Network Computer Operating Manual
1.4. Functional Blocks
The functional block diagram for the GW2348-4 network processor is shown
below followed by a detailed description of each major functional block.
MINI-PCI
SOCKET
MINI-PCI
SOCKET
MINI-PCI
SOCKET
MINI-PCI
SOCKET
SDRAM
64Mbytes
PROCESSOR
XSCALE
IXP425@533MHZ
FLASH
16Mbytes
ETHERNET
10/100 PHY
ETHERNET
10/100 PHY
DC/DC
CONVERTER
9-48V@23W
POWER
SERIAL EEPROM
REAL TIME CLOCK
SYSTEM MONITOR
FAN CONTROLLER
RS-232
COMPACT
FLASH
SOCKET
RS232
DIO
JTAG
STATUS LED
GW2348-4 Functional Block Diagram
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Processor
The Intel Xscale network processor line includes the IXP420, IXP422 and
IXP425 processors. The features common to these processors are listed below.
The primary difference between these processors is support for encryption,
operating speed, operating temperature and cost. See the following table below
for the differences between the processor families. The factory default GW23484 includes the IXP425 processor.
StrongARM Version 5TE Compliant
Network processing engines to offload Ethernet filtering
32-bit SDRAM interface operating at 133MHz
32-bit PCI interface operating at 33MHz for Mini-PCI support
16-bit Expansion interface for Flash support
Two 802.3 MII/RMII interfaces for Ethernet PHY support
USB 1.1 device controller
Two serial ports
Four internal timers
Internal bus performance monitoring unit
General purpose Input/Outputs
Watchdog Timer
Feature IXP420 IXP422 IXP425
Speed (MHz) 266, 400, 533 266 266, 400, 533
Hardware Encryption No Yes Yes
Extended Temperature 266 only No 266, 400, 533
Cost Low Mid High
IXP42x Processor Feature Comparison
SDRAM
The DRAM resides in two synchronous DRAM devices soldered directly to the
board. This architecture supports SDRAM memory capacities from 32Mbytes up
to 128Mbytes. The 32-bit SDRAM interface operates at 133MHz. The factory
default GW2348-4 includes 64Mbytes of SDRAM.
Flash
The Flash resides in one or two J3 Intel StrataFlash
devices soldered directly to
the board. This architecture supports Flash memory capacities from 4Mbytes up
to 32Mbytes. The factory default GW2348-4 includes 16Mbytes of Flash in a
single device.
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Compact Flash
The GW2348-4 supports a single Compact Flash socket located on the rear of
the board. The Compact Flash socket accepts small removable mass storage
cards with storage capacities up to 4Gbytes. The Compact Flash interrupt is
mapped to general purpose I/O 12 (GPIO12) of the IXP processor.
Mini-PCI Sockets
Mini-PCI is a small form factor PCI card that uses the same signal protocol,
electrical specifications, and configuration definitions as conventional PCI. The
GW2348-4 includes four Mini-PCI sockets. The GW2348-4 increases the MiniPCI power specification from a maximum of 2.5W to a total of 18W for all four
sockets. This permits each socket to operate 4.5W for supporting high power
radios.
Ethernet
The GW2348-4 supports two Ethernet ports using an Intel LXT973 PHY
Transceiver. Both channels operates in a 100BASE-TX or 10BASE-T
configuration and support auto MDI/MDIX for automatically switching twisted pair
inputs and outputs. Additional features include full-duplex operation for both
10Mbps and 100Mbps configurations as well as support for auto-negotiation. The
Ethernet ports are available through standard RJ45 connectors. The connectors
have two integrated status lights. The green status light indicates link and
activity. The light is on for link and blinking for activity. The yellow status light
indicates speed. The light is on for 100Mbps and off for 10Mbps.
EEPROM
The Atmel AT24C08AN is an Electrically Erasable Programmable Read Only
Memory (EEPROM) with 8Kbits of storage. The 8kbits of storage is organized in
a 1048 x 8-bit configuration. Additional features include 1,000,000 erase/write
cycles and a 100-year minimum data retention time. Data is transmitted to and
from the EEPROM over the processor I2C bus. The I2C clock frequency is 0 to
400KHz. The I2C base address is A0 hex for writes and A1 hex for reads.
Real Time Clock
The Dallas Semiconductor DS1672 is designed to count seconds and can be
used to derive time-of-day, week, month, and year using software. A battery
ensures uninterrupted operation when the main power supply drops below the
battery voltage. The battery capacity is 35mAH. The real time clock requires
0.425 micro amps typical and 1 micro amp maximum for backup operation. This
results in a battery life of 4 years minimum and more than 9 years typical. Data is
transmitted to and from the Real Time Clock over the processor I2C bus. The I2C
clock frequency is 0 to 400KHz. The I2C base address is D0 hex for writes and
D1 hex for reads.
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Temperature and Voltage Monitor
The Analog Devices AD7418 provides temperature and voltage monitoring
capability. The GW2348-4 operating temperature is monitored through this
device. The temperature accuracy is 1C at 25C and 2C over the entire
temperature range of -40C to +125C. The GW2348-4 input voltage is also
monitored through this device. A resistor divider is used on the A/D input to scale
the input voltage down. Multiple the A/D voltage reading by 23.1 to get the actual
input voltage. Data is transmitted to and from the Temperature and Voltage
Monitor over the processor I2C bus. The I2C clock frequency is 0 to 400KHz.
The I2C 7-bit base address is 50 hex for writes and 51 hex for reads.
Fan Speed Controller
Fan speed control increases fan service life and decreases system acoustic
airflow noise. The GW2348-4 includes a Microchip TC653BE that controls the
speed of a fan based on temperature. This device keeps the fan off until the
GW2348-4 temperature reaches 35 degrees Celsius. The controller adjusts the
fan speed from 50% to 100% between 35 and 45 degrees Celsius.
Serial I/O
The GW2348-4 includes two RS232 serial I/O ports. One serial I/O port is
available through a 10-pin header and the other is available through a 9-pin
female D-shell connector. The serial ports are 16550-compliant UARTs with
additional depth for both the transmit and receive buffers. The interface supports
transfer rates from 1200bps up to 120Kbps.
Digital I/O
The IXP processor includes a 16 bits of digital I/O. Some of these signals are
used for controlling and monitoring the status of devices local to the GW2348-4
and some of them are available on a 10-pin header for application use. The
function of each digital I/O signal is described in Section 2, Configuration and
Installation.
USB
The GW2348-4 includes an optional high-speed USB host controller. The Philips
ISP1562 integrates two Open Host Controller Interface (OHCI) cores, one
Enhanced Host Controller Core (EHCI), and two transceivers. The transceivers
support high-speed transfer mode at 480Mbits per second, full-speed transfer
mode at 12Mbits per second, and low-speed transfer mode at 1.5Mbits per
second. The GW2348-4 also includes a Micrel MIC2026 power distribution switch
to enable 5V power to the USB connector under control of the ISP1562. The
MIC2026 includes internal thermal and over current limiting to protect both the
GW2348-4 and the USB load. The USB signals are available through a standard
dual USB Type A connector. The USB Controller shares resources with the J2
mini-PCI site so that only one is functional at a time. If the USB Host Controller is
loaded, the J4 mini-PCI site is not functional and should not be populated.
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Avila Network Computer Operating Manual
JTAG Programming Port
A JTAG debug port is available to facilitate program download directly into Flash
memory. See section 2.7 for instructions on using the Gateworks JTAG
Programmer.
Status LED and Push Button Reset
The GW2348-4 includes a status LED and a push button for generating reset.
The LED is connected to general purpose I/O 3 (GPIO3).
DC/DC Converter
A switching DC/DC converter supplies power to the GW2348-4. This allows
support for a wide input voltage range and higher power radios with high
efficiency operation. The DC/DC has a minimum input voltage of 9VDC and a
maximum of 48VDC. DO NOT EXCEED THE 48VDC INPUT MAXIMUM OR DAMAGE MAY OCCUR TO THE BOARD. The input power is supplied through
a power connector or through the RJ45 Ethernet connector in a power over
Ethernet configuration. The voltage drop due to the resistance of the Ethernet
cable between the GW2348-4 and the power injector must be considered when
selecting the power supply operating voltage. The input is protected against
reverse voltage connection and transient voltage spikes. Refer to Section 2, Input
Voltage Selection, for additional information on choosing an input voltage.
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Avila Network Computer Operating Manual
2. CONFIGURATION AND INSTALLATION
The following section gives memory, interrupt, I2C and digital I/O mappings
specific to the GW2348-4. See the Intel IXP4XX Product Line and IXC1100 Control Plane Processors Developer’s Manual for more information on these
interfaces.
2.1. Memory Mapping
The memory map and Expansion bus chip select mapping for the GW2348-4 is
shown below.
Memory Address Size Description
0000_0000 – 0FFF_FFFF 256Mbyte Flash Memory (32Mbyte max)
0100_0000 – 2FFF_FFFF 756Mbyte SDRAM Memory (128 Mbyte max)
3000_0000 – 3FFF_FFFF Reserved
4000_0000 – 47FF_FFFF Reserved
4800_0000 – 4FFF_FFFF 128Mbyte PCI Bus
5000_0000 – 5FFF_FFFF 256Mbyte Expansion Bus
6000_0000 – 63FF_FFFF 64Mbyte Queue Manager
6400_0000 – BFFF_FFFF Reserved
C000_0000 – C3FF_FFFF 64Mbyte PCI Controller Configuration and Status
C400_0000 – C7FF_FFFF 64Mbyte Expansion Bus Configuration
C800_0000 – C800_0FFF 1Kbyte High Speed Serial
C800_1000 – C800_1FFF 1Kbyte Console Serial
C800_2000 – C800_2FFF 1Kbyte Performance Monitor
C800_3000 – C800_3FFF 1Kbyte Interrupt Controller
C800_4000 – C800_4FFF 1Kbyte GPIO Controller
C800_5000 – C800_5FFF 1Kbyte Timers
C800_6000 – C800_6FFF 1Kbyte Wan/HSS Network Processor A
C800_7000 – C800_7FFF 1Kbyte Ethernet Network Processor B
C800_8000 – C800_8FFF 1Kbyte Ethernet Network Processor C
C800_9000 – C800_9FFF 1Kbyte Ethernet MAC A
C800_A000 – C800_AFFF 1Kbyte Ethernet MAC B
C800_B000 – C800_BFFF 1Kbyte USB Device Controller – Not Used
C800_C000 – C800_FFFF Reserved
C801_0000 – CBFF_FFFF Reserved
CC00_C000 – CC00_00FF 256byte SDRAM Configuration Registers
CC00_0100 – FFFF_FFFF Reserved
Note: The bottom 256Mbytes is configurable through bit 31 of the EXP_CONFG0 register.
The IXP42X processor allows for 32 interrupts which originate from either internal
processor blocks or from the 14 dedicated GPIO pins. The interrupt mapping is
shown below.
The GW2348-4 uses the IXP42x Processor digital I/O for controlling and
monitoring the status of various devices. The IXP42x processor includes three
16-bit registers for configuring, initializing, and using the digital I/O. The output
enable register (GPOER) configures each bit as an input or output. The data
output register (GPOUTR) controls the digital I/O configured as outputs. The
input register (GPINR) reads the digital I/O configured as inputs. See the Intel
IXP4XX Product Line and IXC1100 Control Plane Processors Developer’s
Manual – Chapter 13. The digital I/O bit mapping is shown below.
GPIO Bit Direction Description
0 In or Out Digital I/O Header J8 pin 1
1 In or Out Digital I/O Header J8 pin 3
2 In or Out Digital I/O Header J8 pin 5
In or Out Digital I/O Header J8 pin 7 or
Out Unpopulated Status LED D20 or 3
Out Status LED D21
4 In or Out Digital I/O Header J8 pin 9
5
6 Out I2C Bus SCL
7 Bidirectional I2C Bus SDA
8 In Unpopulated Mini-PCI Interrupt
9 In Mini-PCI Interrupt – See IRQ Map Section 2.3
10 In Mini-PCI Interrupt – See IRQ Map Section 2.3
11 In Mini-PCI Interrupt – See IRQ Map Section 2.3
12 In Unpopulated Compact Flash Interrupt
13 Out PCI Reset
14 Out Unpopulated Watchdog Timer Strobe
15 Out Expansion Bus Clock
Out RS232 Serial Port Driver Enable or
Out Unpopulated Status LED D19
Digital I/O Map
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2.5. Interface Connectors
The GW2348-4 interface connector pin assignments and signal descriptions are
included in the following sections. The connectors are listed in the table below
and the connector locations are shown in the following diagrams.
Connector Populated Function
J1 Yes Mini-PCI Socket Top Side
J2 Yes Mini-PCI Socket Bottom Side
J3 Yes Mini-PCI Socket Top Side
J4 Yes Mini-PCI Socket Bottom Side
J5 Yes Compact Flash Socket Bottom Side
J6 Yes COM2 Serial Port
J7 Yes JTAG Port
J8 Yes Digital I/O
J9 Yes 2.5mm Barrel Jack Power
J10 Yes Ethernet1
J11 Yes Ethernet2
J12 – Not Used
J13 Yes COM1 Serial Port
J14 Yes Fan Controller
J15 – Not Used
J16 No Auxiliary Power
J17 No Auxiliary Power
J18 No Optional Dual USB Host Connector
J19 No High Speed Serial Mezzanine
Connectors
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Mini-PCI Socket (J3)
(
)
System SDRAM
Avila Network Computer Operating Manual
Serial Port 1 (J13)
GPIO Port (J8)
JTAG Port (J7)
Serial Port 2 (J6)
USB Host (J18)
IXP Processor
System Flash
Mini-PCI Socket (J1)
Fan Control (J14)
Top Side Component Locations
Mounting Holes
4 places
User Status LED
Push Button Reset
Ethernet 2 (J11)
Ethernet 1 (J10)
Power (J9)
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Mini-PCI (J2)
Avila Network Computer Operating Manual
Compact Flash (J5)
Mini-PCI (J4)
Bottom Side Component Locations
Mini-PCI Sockets (J1, J2, J3, J4)
There are four Mini-PCI sockets for expanding the peripheral support with highspeed PCI devices. The GW2348-4 supports standard 3.3V Mini-PCI cards.
Support is not provided for audio, modem, and networking sideband signaling as
defined in the Mini-PCI specification. The GW2348-4 Mini-PCI connector
signaling is illustrated in the following table. The power supply provides a total of
18W of 3.3V power to the Mini-PCI sockets for supporting high power radios.
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Avila Network Computer Operating Manual
Pin Signal Connect PinSignal ConnectPinSignal Connect
The pin assignment for the industry standard Compact Flash socket is shown
below. The Compact Flash is connected to the expansion bus on the IXP
processor. The GW2348-4 Compact Flash connector signaling is illustrated in the
following table. The Compact Flash interrupt is connected to general purpose I/O
12 (GPIO12) of the IXP processor.
The COM2 serial port is available through a 10-pin header in a 2x5 configuration
with 0.1-inch pin spacing. The mating connector is an AMP/Tyco 746288-1,
available from Digi-Key as part number AKN10A-ND. The pin assignment
supports a ribbon cable connection to a standard 9-pin D-shell connector.
Pin Signal Pin Signal
1 No Connect 2 No Connect
3 Transmit Data 4 Clear To Send
5 Receive Data 6 Request To Send
7 No Connect 8 No Connect
9 Ground 10 No Connect
COM2 Serial Port Header
JTAG Port Header (J7)
The JTAG programming port is available through a 14-pin header in a 2x7
configuration with 0.1-inch pin spacing. The mating connector is an AMP/Tyco
746288-2, available from Digi-Key as part number AKN14A-ND. The primary
purpose for the JTAG Port is to facilitate program download into Flash memory.
This feature requires the GW16012 JTAG Programmer. The JTAG programming
port also includes a three-wire configuration of Serial Port 1. This feature requires
the GW16027 JTAG Serial Adapter to convert the 3.3V serial port signals to
standard RS232 levels.
The digital I/O is available through a 10-pin header in a 2x5 configuration with
0.1-inch pin spacing. The mating connector is an AMP/Tyco 746288-1, available
from Digi-Key as part number AKN10A-ND. Note that GPIO3 is shared with the
status LED as described in Section 2, Digital I/O Mapping.
Power is applied to the GW2348-4 through a standard 2.5mm x 5.5mm barrel
jack or through either Ethernet Connector. The input voltage range is 9VDC
minimum and 48VDC maximum. The power jack should have the positive input
voltage on the inner sleeve and ground on the outer sleeve. The mating
connector is a G/S SR2048A, available from Jameco as part number 190537CJ.
The schematic symbol representing this configuration is shown below.
Power Connector
Ethernet Connectors (J10, J11)
The GW2348-4 contains two 10/100 Base-TX Ethernet channels. Both Ethernet
channels are available through standard 8-pin RJ45 connectors. The ENET1
Ethernet connector supports passive power over Ethernet. This enables the
GW2348-4 operating voltage to be provided through the Ethernet connector
rather than the input power connector. The input voltage requirements are given
in Section 3, Specifications.
Pin Signal Standard Wire
Color
1 TX+ WHITE/ORANGE
2 TX- ORANGE
3 RX+ WHITE/GREEN
4 PoE + V BLUE
5 PoE +V WHITE/BLUE
6 RX- GREEN
7 GND WHITE/BROWN
8 GND BROWN
Ethernet Connector J10
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Avila Network Computer Operating Manual
Pin Signal Standard Wire
Color
1 TX+ WHITE/ORANGE
2 TX- ORANGE
3 RX+ WHITE/GREEN
4 No Connect
5 No Connect
6 RX- GREEN
7 No Connect
8 No Connect
Ethernet Connector J11
COM1 Serial Port Connector (J13)
The COM1 serial port connector is an industry standard female 9-pin D-shell
connector with the pin assignment given in the table below. The DCE pin
assignments permit a direct connection to a standard PC DTE port running
terminal emulation software. The mating connector for insulation displacement
ribbon cable is CW Industries CWR-280-09-000, available from Digi-Key as part
number CMM09G-ND.
Pin Number Signal
1 No Connect
2 Transmit Data
3 Receive Data
4 No Connect
5 Ground
6 No Connect
7 Clear To Send
8 Request To Send
9 No Connect
Fan Controller (J14)
The fan is connected to a 2-pin MTA connector. The mating connector is an
AMP/Tyco 770602-02, available from Digi-Key as part number A19490-ND. This
connector requires separate contacts AMP/Tyco 770666-2, available from DigiKey as part number A23962-ND. Only 5V fans are supported. Suggested fans
are Orion’s OD4010-05x series available from Mouser Electronics
(www.mouser.com).
Pin Number Signal
COM1 Serial Port Connector
1 Fan Power (5V @ .1A)
2 Ground - Speed Control
Fan Speed Control Connector
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Avila Network Computer Operating Manual
Optional Dual USB Host Connector (J18)
The GW2348-4 includes an optional dual Type A connector to support the USB
host configuration.
The GW2348-4 is capable of operating over a wide input voltage range of 9VDC
to 48VDC. The amount of power available for the mini-PCI sockets is limited at
lower input voltages as shown in the table below. For example, operating at an
input voltage of 12V limits the total power available to the Mini-PCI sockets to
9.4W or 2.35W per socket in a four-socket system. Full Mini-PCI socket power of
18W is available at input voltages above 20V.
The GW2348-4 Flash memory is programmed through the JTAG port. Gateworks
offers a low cost GW16012 JTAG programmer that enables the developer to
program or recover the Flash image through a standard PC parallel port.
Gateworks also offers a GW16013 JTAG gang programmer for simultaneously
programming up to 16 GW2348-4 processors in a production environment.
The following are the steps required to use the GW16012 JTAG programmer.
Input Voltage versus Mini-PCI Power
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Avila Network Computer Operating Manual
1. Connect the GW16012 JTAG programmer to a PC parallel port using the
standard DB25 cable included with programmer.
2. Connect the 10-pin IDC female from the GW16012 dongle to the
GW2348-4 JTAG connector.
3. Create a bootable DOS floppy with the FLASH.EXE program and the
binary image. The FLASH.EXE program is a DOS program, which must
be run from a DOS prompt, it cannot be run from a Windows DOS box.
The development kit CDROM contains both the FLASH.EXE program and
the default factory programmed image.
4. Insert the DOS bootable floppy, with the FLASH.EXE program and binary
image into the PC’s floppy drive and boot to DOS.
5. Run the FLASH.EXE program with the following syntax
CC:> flash image.bin {p} {v} where p=program, v=verify and image.bin is
the binary image.
Examples:
C:> flash GW2348-4.bin p
Program the Flash with the GW2348-4.bin image
C:> flash GW2348-4.bin v
Verify that the Flash matches the GW2348-4.bin image
C:> flash GW2348-4.bin pv
Program and verify the Flash with the GW2348-4.bin image
2.8. Getting Started
The GW2348-4 is factory configured with Redboot v2.01 and a uCLinux port
programmed into Flash memory. The software is configured to use either serial
port for a serial console. To get started, connect a serial cable from to another
computer running a terminal software application such as Windows
HyperTerminal. Configure the terminal program for 115,200 baud, 8 data bits, 1
stop bit, no parity and no flow control. Apply power and watch for Redboot and
Linux output on the serial console.
It is also possible to communicate to the GW2348-4 using a telnet session over
Ethernet. First, connect the J10 Ethernet port on the GW2348-4 to the Ethernet
port on a Host Computer using either a standard or a crossover cable. The
default telnet address for the GW2348-4 is 192.168.3.2. Second, configure the
Host Computer IP address to be on the same subnet (i.e. 192.168.3.99). Third,
switch to Host Computer to a command prompt and type C:>telnet 192.168.3.2.
The GW2348-4 console information will now be routed to the Host Computer
display.
2.9. Manufactures Website Links / Support Mailing List
The section provides links to hardware and software related web sites. An email
mailing list is also available for Avila board support issues. To subscribe send an
empty email to: avila-subscribe@lists.unixstudios.net then confirm with a
reply email. You can then post and view messages on the mailing list.
Dimensions, Length x Width 4.0 x 6.0 in (101.6 x 152.4 mm)
Dimensions, Height 0.9 in (22.9mm)
Weight 5 ounces (142g)
Avila Network Computer Operating Manual
Specification Parameter
Min Max
Specification Parameter
Typ
3.3. Environmental
Parameter Specification
Operating Temperature
Storage Temperature
Non-condensing Relative Humidity
Mechanical Dimensions
Less than 95% at 40 C
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-40 to +85 C
-40 to +85 C
Avila Network Computer Operating Manual
4. CUSTOMER SUPPORT
4.1. Product Revision History
Revision A – Prototype Release (ECO 10000529 dated 12/05)
The GW2348-4 is initially released at revision A and the printed circuit board at
revision 01210048-01.
4.2. Technical Assistance
Gateworks technical support staff is available to assist you with questions that
you may have. Please contact Gateworks using one of the methods shown
below.
Standard hardware warranty period is ONE year from date of purchase.
Gateworks will, solely at its option, repair or replace products, which prove to be
defective in materials or workmanship, provided they are returned to a
Gateworks authorized repair center. Shipment to Gateworks is at the customer's
expense. Gateworks pays return shipment by ground.
Products, which in Gateworks opinion, have been subject to misuse, abuse,
neglect or unauthorized alteration or repair are excluded from this warranty.
Products not manufactured by Gateworks are limited to the warranty provided by
the original manufacturer and should be returned to the manufacturer in case of
defect. Software is licensed AS IS. If for any reason, you are dissatisfied with the
software return to Gateworks within 90 days for a full refund.
The liability of Gateworks under this agreement is limited to a refund of the
purchase price of the product. In no event shall Gateworks be liable for loss of
profits or other damage.
4.4. Return for Repair
You must obtain a Returned Material Authorization (RMA) number before
sending any product to Gateworks. Please contact Gateworks using one of the
methods shown below to obtain an RMA number. Please be ready with your
name, telephone number, company name, company address, shipping address,
invoicing address, product number, and a technical description of the problem. A
service charge will be applied to units that are out of warranty. Please pack the
unit being returned in anti-static material and ship in a sturdy cardboard box with
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Avila Network Computer Operating Manual
adequate packing material. Mark the RMA number clearly on the outside of the
box before returning.
Phone: (805) 781-4000
Fax: (805) 781-4001
Email: support@gateworks.com
Website: http://www.gateworks.com
Address: 3026 South Higuera, San Luis Obispo, CA 93401
4.5. Life Support Policy
Gateworks products are not authorized for use as critical components in life
support devices or systems without the express written approval of the president
of Gateworks Corporation. Refer to the following for definitions of critical
components and life support devices.
1. A critical component is any component of a life support device or system
whose failure to perform can be expected to cause the failure of the life
support device or system, affect its safety, or limit its effectiveness.
2. Life suppor t devices or systems are devices or systems which support or
sustain life, and whose failure to perform, when properly used in accordance
with instructions for use provided in the labeling, can be reasonably expected
to result in a significant injury to the user.
4.6. Trademarks
All brand names or product names mentioned are trademarks or registered
trademarks of their respective owners.
END OF DOCUMENT
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