Gatekeeper Systems 9470A User Manual

®

INSTRUCTIONS TO THE USER FOR FCC

The Gatekeeper Wheel

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any interference
received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide a reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:

· Reorient or relocate the receiving antenna.

· Increase the separation between the equipment and receiver.

· Connect the equipment into an outlet or a circuit different from that to which the receiver is connected.

· Consult the dealer or an experienced radio/TV technician for help.

Information for Canadian Users (IC Notice)

This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject
to the following two conditions: (1) This device may not cause interference; and (2) This
device must accept any interference, including interference that may cause undesired

operation of the device.

Le present appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisee aux deux conditions suivantes : (1) l'appareil ne
doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioelectrique subi, meme si le brouillage est susceptible d'en compromettre le fonctionnement.

Hereby, Gatekeeper Systems (HK), Ltd ,declares that this CartControl System is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.

Any changes or modifications not expressly approved by the party responsible for compliance could void user’s
authority to operate the equipment.

The suggested ambient temperature is around 25° degree C

FCC Declaration of Conformance

Product devices comply with FCC Part 15.

The socket-outlet shall be installed near the equipment and shall be easily accessible.
le socle de prise de courant doit être installé à proximité du matériel et doit être aisément accessible.

CartControl User Manual 17

Table Of Contents

Introduction 1
System Overview 2
System Components 3

Customer Awareness Component 3
Equipment 4

System Operation 6
Unlocking Carts 6
Master Unlock Procedure 7
Changing CartKey Battery 7

System Maintenance 8
Troubleshooting 10

System Component: CentralTransmitter 10
System Component: The Gatekeeper wheel 11
System Component: The Gatekeeper wheel 12
System Component: CartKey 13

Service 13
Customer Responsibilities 14
Technical Specifications 15
Cart Containment Log 16, 17

The specifications and information regarding the products in this manual are subject to change
without notice. All statements, information, and recommendations in this manual are believed to
be accurate but are presented without warranty of any kind, express or implied. Users must take
full responsibility for their application of any products.

Gatekeeper Systems CartControl Shopping Cart Containment System User Manual

Copyright © 2010 Gatekeeper Systems Inc.
All Rights Reserved.

CartControl User Manual

INTRODUCTION

To Our Valued Customers:

Thank you for allowing us to install the Gatekeeper Systems CartControl Shopping Cart Contain­ment system at your store. The CartControl system is the most technologically advanced and user­friendly cart containment system on the market. We are confident that it will dramatically improve
your store’s existing efforts to keep shopping carts on the premises.

In addition to providing the best cart containment system available, it is our aim to provide you with
unparalleled customer service. Gatekeeper Systems offers a 24-hour toll-free customer service line
as well as a nationwide network of field representatives and service technicians to handle any service
issues. Should you have any questions or need to schedule a field service call, please call our
toll-free 24-hour customer service number.

GATEKEEPER SYSTEMS 24-HOUR
CUSTOMER SERVICE HOTLINE
Toll Free [phone] Press Option “1”

Between the hours of 7 p.m. CST and 7 a.m. CST, select Option #5
to activate our emergency dispatch service.

vice.

The CartControl User Manual is designed to provide store personnel with a general information
source regarding the shopping cart containment system. Making this manual available to all new
employees who have not yet worked with the system will help ensure proper operation and added
longevity. Properly trained employees are an integral part of the system’s operation.

The manual also contains technical information and is a good place to refer maintenance work­ers and contractors with questions about the system. If questions concerning the system arise and
answers are not available in this manual, please call the toll-free number to speak with a Gatekeeper
Customer Service Representative. Never hesitate to contact Gatekeeper with your questions about
the system.

We encourage your store to designate an employee who can act as a “contact person”. Gatekeeper
will ask for this person by name when scheduling service or performing routine preventative mainte­nance calls. Gatekeeper will also train this individual in additional system functions and troubleshoot­ing procedures.

CartControl User Manual 01

SYSTEM OVERVIEW

According to retail industry research, a shopping cart is stolen, damaged, or destroyed every
ninety seconds in the United States, costing retailers approximately $180 million annually.
The CartControl system combines a digital locking signal, perimeter antenna, and Gatekeeper’s
electronically activated self-locking shopping cart wheel to provide the most effective and
easy-to-operate cart containment solution available. The system prevents carts from leaving
store premises, saving retailers thousands in costs associated with replacing, retrieving,
and repairing carts.

02

CartControl User Manual

SYSTEM COMPONENTS

M-8008

Our shopping carts will lock if taken beyond
the parking lot perimeter. While distinctive yellow
lines mark normal exits, the entire lot perimeter is protected.

Nuestros carritos no funcionan fuera de los limites del estacionamiento.
Aunque las lineas amarillas distintivas indican las salidas normales, todo el
perimetro del estacionamiento esta protegido.

Attention
Shoppers!

´

Customer Awareness Component

Every CartControl shopping cart containment system includes a Customer Awareness Component.
The items included in this package are a critical part of the system’s success.

Customer Awareness Inserts

Prior to installation, Customer Awareness Inserts were sent
to your store and distributed. These fliers were given to each
customer to inform them of the introduction of the new shopping
cart containment system. It is important to make sure customers
are well informed about the presence of the system.

Cart Signs

Cart signs are installed on each shopping cart and serve as a
reminder for new and existing customers that carts will lock if
they are removed from the premises.

Parking Lot Signs

Large parking lot signs serve as a general reminder that the
system is active. Parking lot signs are placed near major lot
exits as well as just outside the store.

Perimeter Striping

A 9-inch yellow stripe has been painted along the designated
store boundaries. These lines serve as the final reminder to
customers that their shopping carts will lock if they attempt to
cross the perimeter boundary. The stripe includes distinctive
“no-cart” symbols.

CartControl User Manual 03

SYSTEM COMPONENTS

Equipment

CentralTransmitter

The CentralTransmitter is located in an area that is secure, has adequate air flow, is out
of harm’s way, and accessible for service. Typically, this area is found near the receiving
area at the rear of the store. The CentralTransmitter sends the locking signal through the
perimeter antenna which defines the locking boundary. Additionally, some locations
utilize an unlock boundary. The CentralTransmitter also sends the unlocking signal
through the perimeter antenna which defines the unlocking boundary. Once installed
and plugged directly in to a 110-volt outlet or Universal Power Supply (UPS), the
CentralTransmitter rarely requires service.

CentralTransmitter front panel detail:

• Please do not open the CentralTransmitter unless you are expressly told to do so by a Gatekeeper representative.

• Never disconnect the power supply. • If you require service, please contact Gatekeeper Systems.

To prevent fire or shock hazard, do not expose the
CentralTransmitter to rain or moisture.

04

CartControl User Manual