GAI-TRONICS 293AL-001, 293-001, 294AL-001, 298-001, 297-001 Getting Started
Pub. 42004-352K
GAI-TRONICS® CORPORATION
A HUBBELL COMPANY
Model 293-001, 293AL-001, 297-001,
298-001, and 294AL-001 Emergency Phones
TABLE OF C ONTENTS
Getting Started ................................................................................................................................1
Product Overview ...................................................................................................................................1
Standard Operation................................................................................................................................3
Placing an Emergency Call...................................................................................................................................3
Placing a Non-Emergency Call (Models 294AL-001 and 298-001 Only)............................................................3
Americans with Disabilities Act (ADA) Functionality......................................................................... 4
Installation ......................................................................................................................................5
Safety Guidelines..................................................................................................................................... 5
General Installation Guidelines.............................................................................................................5
Tamper-Resistant Hardware .................................................................................................................................5
Conduit Installation Details ..................................................................................................................................6
Models 293-001, 293AL-001, and 294AL-001.......................................................................................7
Models 297-001 and 298-001..................................................................................................................9
Setup..............................................................................................................................................12
Hardware Configuration......................................................................................................................12
Audio Level Adjustments.....................................................................................................................14
Programming ................................................................................................................................16
Remote Programming ..........................................................................................................................16
Local Programming..............................................................................................................................17
Programming Sequences......................................................................................................................19
Dialing Options...................................................................................................................................................19
Password.............................................................................................................................................................21
Silent Monitoring Feature...................................................................................................................................21
Off-Hook Ringing...............................................................................................................................................21
Disconnect Options.............................................................................................................................................22
Americans with Disabilities Act (ADA) Programming......................................................................................23
Automatic Line Level Compensation for Optimum Audio Performance...........................................................23
Maintenance..................................................................................................................................25
Specifications ................................................................................................................................26
Confidentiality Notice...................................................................................................................29
GAI-Tronics Corporation P.O. Box 1060, Reading, PA 19607-1060 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
PUB. 42004-352K
Model 293-001, 293AL-001, 297-001,
298-001, and 294AL-001 Emergency Phones
Getting Started
Product Overview
Thank-you for your purchase of a GAI-Tronics ADA-compliant emergency telephone. This manual
applies to the following GAI-Tronics ADA-Compliant Emergency Telephones:
Model Description
293-001
293AL-001
294AL-001
297-001
298-001
All of the emergency telephones listed above comply with the Americans with Disabilities Act (ADA).
Each phone includes a Braille tag for vision-impaired individuals to identify the functions of the
telephone and a visual indication for hearing-impaired individuals indicating that an emergency call has
been answered.
Emergency Phone – This phone is housed in a safety yellow, glass-reinforced polyester
enclosure that is designed to be surface-mounted and includes an emergency push button.
Emergency Phone – The vandal-resistant phone is housed in a cast aluminum enclosure
painted safety yellow that is designed to be surface-mounted and includes an emergency
push button.
Emergency Phone with Keypad – A cast aluminum enclosure painted safety yellow that
is designed to be surface-mounted and includes a 12-button Braille keypad, an emergency
push button and a call (off-hook) button.
Flush-panel Emergency Phone – This is a flush-mount phone with a heavy-gauge
brushed stainless steel front panel, and includes an emergency push button.
Flush-panel Emergency Phone with Keypad – This flush-mount phone with a heavygauge brushed stainless steel front panel includes a 12-button Braille keypad, an
emergency push button, and a call (off-hook) button.
The C
ALL RECEIVED WHEN LIT LED is the visual call-received indicator. When the security officer
answers the telephone and acknowledges the call, the LED will light. The LED remains on until the call
is disconnected.
GAI-Tronics Corporation P.O. Box 1060, Reading, PA 19607-1060 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
PUB. 42004-352K
ADA-C
OMPLIANT EMERGENCY PHONES PAGE 2 of 29
The GAI-Tronics emergency phone product line provides the flexibility to address a diverse range of
applications. A wide variety of functions can be achieved by altering the configuration data stored in the
phone’s non-volatile memory. These configuration options include:
• Pre-programmed auto-dial telephone numbers
• Call termination method (automatic or manual)
• Maximum call duration
• Answering options
All of the above telephones are line-powered telephones and can be connected to any of the following:
• Central Office (CO) line to the Public Switched Telephone Network (PSTN)
• 24 V dc or 48 V dc analog station port of Private Branch Exchange (PBX), Private Automatic Branch
Exchange (PABX) or KSU.
Connection may not be made to pay phone extensions or shared service (party) lines.
The phones require a minimum line current of 24 mA to operate. However, when available line current is
below 35 mA, depending on the stability of the telephone line, the telephone’s operation can be affected.
To minimize the effects of lower line current, GAI-Tronics offers a plug-in power supply, Part No.
40404-045.
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OMPLIANT EMERGENCY PHONES PAGE 3 of 29
Standard Operation
Placing an Emergency Call
1. Press the EMERGENCY push button to place an immediate call to a preprogrammed emergency
number, typically a security office or 911.
2. The emergency operator must press the * key to acknowledge the call.
3. Once acknowledged, the C
ALL RECEIVED WHEN LIT lamp on the phone’s front panel illuminates, and
communication can begin.
Placing a Non-Emergency Call (Models 294AL-001 and 298-001 Only)
The emergency phone models with keypads can also be used to make non-emergency type calls as
follows:
1. Press the C
ALL push button.
2. Wait for dial tone.
3. Use the keypad to dial the desired number.
To disconnect the call, press the C
ALL push button a second time.
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Americans with Disabilities Act (ADA) Functionality
Call Received Indicator Lamp
The CALL RECEIVED WHEN LIT lamp indicates to hearing-impaired individuals that the emergency call
has been answered. When the individual presses the emergency push button, the person receiving the call
(typically the security operator) presses the * DTMF button. The telephone detects the * DTMF signal
and illuminates the C
Location Identification Code Dialing
The Location Identification Code feature enables security personnel to quickly and easily locate an
individual in trouble. When the individual presses the E
call (typically the security operator) presses the * DTMF button. The telephone detects the * DTMF
signal and transmits a three-digit location identification code to identify which emergency telephone is
originating the call. This location code can be displayed on a DTMF decoder device (not supplied).
Disconnecting Calls
There are several methods to disconnect emergency telephone calls, including both manual and automatic
disconnect methods:
ALL RECEIVED WHEN LIT lamp.
MERGENCY push button, the person receiving the
• To remotely disconnect an emergency call, the operator presses the # for a least 2 seconds or # #
twice within 2 seconds.
• To manually disconnect an emergency call, press the E
MERGENCY button after 15 seconds (can be
disabled).
• To manually disconnect a non-emergency call, press the C
ALL button a second time.
• To automatically disconnect
- All calls, loop current disconnect.
- All calls, maximum call duration timeout (configurable from 1 minute to 99 minutes) or disable to
no timeout.
- Emergency and incoming calls, call progress tones (dial tone, busy signal, fast busy [or reorder]
tone)
For factory defaults and available options, please refer to the Programming section of this manual,
beginning on page 16.
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Installation
PUB. 42004-352K
ATTENTION
Installation should be performed by qualified personnel and only in
accordance with the National Electrical Code or applicable local codes.
Safety Guidelines
When installing any GAI-Tronics telephone equipment, please adhere to the following guidelines to
ensure the safety of all personnel:
• Do not install telephone wiring during a lightning storm.
• All telephone models must be properly connected to earth ground to protect personnel and to
minimize the effects of any electrostatic discharge (e.g., lightning). The Model 293AL-001, 294AL001, 297-001, and 298-001 Telephones each include a ground terminal. Please note proper grounding
does not eliminate the need for lightning protection for the telephone or the telephone system.
• Install a UL Listed lightning arrestor on any phone installed where the phone or phone cable is at
risk of being exposed to lightning strikes. The lightning arrestor must be installed as close to the
phone as possible to maximize the protection. It must not be installed within the enclosure supplied
with the phone. Please consult our Service Center at 800-492-1212 for further information.
• Do not install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
• Do not touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
• The Model 40404-045 Power Supply must be connected to an ac source within 4 feet of the
telephone. The ac source and power supply must be mounted in a dry location, such as in a
GAI-Tronics stanchion.
General Installation Guidelines
GAI-Tronics emergency phones are designed to operate on telephone lines as detailed in the Product
Overview section of this manual. The telephones are designed to operate with one telephone per line. If
telephones are operated in parallel or “party line configuration” you may experience sporadic phone
operation, difficulties with programming, or premature disconnection of calls. Additionally, if special
features, e.g. voice mail, call waiting, etc, are not disabled, the phone may not function.
Tamper-Resistant Hardware
All of the telephones described in this manual are vandal resistant. The front panel for each telephone
covered in this manual is attached to its enclosure with tamper-resistant screws. A GAI-Tronics Model
233-001 Tamper-Resistant Screwdriver (sold separately) is recommended for installing the tamperresistant screws.
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Conduit Installation Details
OMPLIANT EMERGENCY PHONES PAGE 6 of 29
GAI-Tronics recommends installing telephone lines in conduit to protect against accidental damage and
vandalism. To prevent moisture from entering the enclosure, we strongly recommend the following:
• Conduit should enter the enclosure from the bottom.
• Sealed fittings should be installed at all cable entry points.
• Silicone sealant or equivalent should be applied around and inside all conduit entries.
Please refer to the examples below for the recommended conduit installation details.
Figure 1. Bottom entry conduit recommended for
non-metallic enclosures
Figure 3. Bottom entry conduit installation details
for metallic enclosures
Figure 2. Top entry conduit installation for non-
metallic enclosures (NOT recommended)
Figure 4. Top entry conduit installation details for
metallic enclosures (NOT recommended)
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Models 293-001, 293AL-001, and 294AL-001
The mounting and wiring instructions for Models 293-001, 293AL-001 and 294AL-001 are as follows:
1. Remove the four tamper-resistant screws from
the front panel.
2. Position the enclosure on the mounting
surface. The enclosure provides four
0.28-inch mounting holes. Secure it with the
four ¼-inch diameter bolts of the appropriate
length for the mounting surface.
N
OTE: When using the GAI-Tronics Model
231 Pole Mounting Kit, follow the mounting
instructions provided in the kit.
3. For Model 293-001 only: Create an access
hole using a Greenlee-type punch that is
equivalent in size to the conduit diameter.
Bottom entry is strongly recommended. Insert
a conduit fitting in the access hole. Refer to
conduit installation details on page 6.
N
Figure 5. Model 293-001 Emergency Phone in a
Non-metallic Enclosure
OTE: Use silicone sealant or equivalent
around and inside all conduit entries.
4. Pull the telephone line through the conduit. Connect the telephone line to the customer-supplied
telephone line surge suppressor (if applicable) and modular jack.
5. Connect the telephone’s modular plug to a USOC RJ11 or CA11A (Canada) modular jack.
N
OTE: A modular jack may be mounted inside the telephone. Telephone line connections directly to
TB1 are acceptable.
6. Perform the initial programming of the phone. Refer to the Programming section on page 16.
7. Make hardware configuration changes, if necessary. Refer to page 12 for more information. Verify
that the phone is operating properly by calling to and from another phone.
8. Adjust the speaker levels if necessary. See the Audio Level Adjustments section on page 14 for
details.
9. Complete the installation by attaching the front panel assembly to the rear enclosure using the four
tamper-resistant screws.
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Figure 6. Model 293AL-001
Figure 7. Model 294AL-001
Figure 8. Models 293-001, 293AL-001, and 294AL-001 - Component Locations
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Models 297-001 and 298-001
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Figure 9. Model 297-001
Stanchion or Flush-mount Applications
Figure 10. Model 298-001
1. When mounting in a GAI-Tronics Model 234 Series Stanchion, or for flush-mount installations, the
supplied back box must be used to mount the Model 297-001 or 298-001 Telephone. Mount the back
box to the structure using the appropriate hardware. Refer to Figure 11 cutout dimensions.
2. If mounted outdoors, the installation of a telephone line suppressor (customer-supplied) on the
telephone line is recommended.
3. Remove the tapered plug from the top or bottom cable entry hole in the back box, and install the
telephone line and cable fitting.
4. Telephone line connections directly to TB1 are acceptable.
5. If using the modular jack, remove the cover, and connect the red and green wires of the telephone line
to the red and green wires of the modular jack. Replace the modular jack cover.
6. Connect the telephone’s modular plug to a USOC RJ11 or CA11A (Canada) modular connector or (if
applicable) the telephone line suppressor. Refer to Figure 8 for the Model 297-001 and 298-001
component locations.
7. Perform the initial programming of the phone. Refer to the Programming section beginning on page
16.
8. Make hardware configuration changes, if necessary. Refer to page 12. Verify operation by calling to
and from another phone.
9. Adjust the speaker levels if necessary. Refer to the Audio Level Adjustments section on page 14.
10. Attach the telephone’s front panel to the mounting flanges of the back box using the six supplied
#10-32 tamper-resistant screws and washers.
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