GAI-Tronics 297-103, 298-103, 293-103AL, 294-103AL S.M.A.R.T User Manual

Pub. 42004-377C

GAI-TRONICS® CORPORATION

A HUBBELL COMPANY

Model 293-103, 297-103, 298-103,

293-103AL, and 294-103AL S.M.A.R.T.

Externally Powered Emergency Phones

TABLE OF C ONTENTS

Getting Started ................................................................................................................................1

Product Overview ...................................................................................................................................1

Standard Operation................................................................................................................................ 3

Placing an Emergency Call from a S.M.A.R.T. Phone (All Models) ...................................................................3

Placing a Non-Emergency Call (Models 294-103AL and 298-103 Only)............................................................3

Receiving a Call....................................................................................................................................................3

Disconnecting Calls..............................................................................................................................................3

Installation ......................................................................................................................................4

Safety Guidelines..................................................................................................................................... 4

General Installation Guidelines............................................................................................................. 4

Tamper-Resistant Hardware .................................................................................................................................4

Conduit Installation Details ..................................................................................................................................4

Models 293-103, 293-103AL, and 294-103AL....................................................................................... 5

Models 297-103 and 298-103.................................................................................................................. 7

Setup................................................................................................................................................9

Hardware Configuration........................................................................................................................9

Auto-answer Configuration ..................................................................................................................................9

Polarity Configuration ..........................................................................................................................................9

Audio Level Adjustment.......................................................................................................................10

Auxiliary Output...................................................................................................................................11

Programming.........................................................................................................................................12

Enter the Programming Mode............................................................................................................................. 12

Basic Programming Commands .........................................................................................................................13

Maintenance..................................................................................................................................15

Specifications ................................................................................................................................16

Confidentiality Notice...................................................................................................................18

GAI-Tronics Corporation P.O. Box 1060, Reading, PA 19607-1060 USA

610-777-1374  800-492-1212  Fax: [phone]

VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS

PUB. 42004-377C

Model 293-103, 297-103, 298-103, 293-103AL,

and 294-103AL Externally Powered S.M.A.R.T.

Emergency Phones

Getting Started

Product Overview

Thank you for your purchase of a GAI-Tronics S.M.A.R.T., ADA-compliant, emergency telephone. In
addition to providing standard emergency telephone operation, GAI-Tronics Self-Monitoring and
Reporting Telephones (S.M.A.R.T.) incorporate leading-edge technology to provide optimum
performance and flexibility. For example, when used with the GAI-Tronics Telephone Management
Application (TMA) the health of each telephone is monitored and reported. For complete details, please
refer to the on-line help included with TMA.

The following S.M.A.R.T. emergency telephone models are described in this manual:

Model Description

293-103

293-103AL

294-103AL

297-103

298-103

All of the S.M.A.R.T. emergency telephones listed above comply with the Americans with Disabilities
Act (ADA). Each phone includes a Braille tag for vision-impaired individuals to identify the functions of
the telephone and a visual indication for hearing-impaired individuals indicating that an emergency call
has been answered.

The C

ALL RECEIVED WHEN LIT LED is the visual call received indicator. When a call is initiated by

pressing the emergency push button, the LED will initially flash. When the telephone is answered and
audio is detected, the LED will light steadily. The LED remains lit until the call is disconnected.

Surface-mount, glass-reinforced polyester enclosure including an emergency push button,
Braille tag, and visual call received indicator.

Surface-mount, aluminum enclosure including an emergency push button, Braille tag, and
visual call received indicator.

Surface-mount, aluminum enclosure including an emergency push button, call push button,
standard telephone keypad, Braille tag, and visual call received indicator.

Flush-mount, stainless steel front panel including an emergency push button, Braille tag,
and visual call received indicator.

Flush-mount, stainless steel front panel including an emergency push button, call push
button, standard telephone keypad, Braille tag, and visual call received indicator.

The GAI-Tronics S.M.A.R.T. Phone product line provides the flexibility to address a diverse range of
applications. A wide variety of functions can be achieved by altering the configuration data stored in the
phone’s non-volatile memory. These configuration options include:

• Pre-programmed auto-dial telephone numbers

• Maximum call duration

• Answering options

GAI-Tronics Corporation P.O. Box 1060, Reading, PA 19607-1060 USA

610-777-1374  800-492-1212  Fax: [phone]

VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS

PUB. 42004-377C

S.M.A.R.T. E

XTERNALLY POWERED ADA-COMPLIANT EMERGENCY PHONES PAGE 2 of 18

These functions are initially programmed during manufacturing and testing. After installation, they can
be programmed remotely via DTMF data calls, either manually or through TMA. Set the emergency
auto-dial phone numbers in accordance with your security plan. For most applications, the other function
settings will not need to be changed from their factory defaults. For details regarding configurable
options and the factory defaults, please refer to the programming section of this manual and the on-line
help available with TMA.

The emergency push button can be programmed to call three unique telephone numbers. The unique
telephone numbers include a primary telephone number and two backup, or roll over, numbers. In the
event an emergency call cannot connect to the primary telephone number (i.e., a busy signal or no
answer), the emergency phone will automatically dial the first backup, or roll over, number. Again, in the
event an emergency call cannot connect to first backup telephone number, the emergency phone will
automatically dial the second backup, or roll over, number. This sequence will continue either until the
emergency call is answered or the programmed number of retries is reached.

Each of the above S.M.A.R.T. Emergency Phones require a “Class 2” 12 V dc regulated power supply
(included) and can be connected to any of the following:

• Central Office (CO) line to the Public Switched Telephone Network (PSTN)

• 24 V dc or 48 V dc analog station port of Private Branch Exchange (PBX), Private Automatic

Branch Exchange (PABX) or KSU.

Connection may not be made to pay phone extensions or shared service (party) lines.

N

OTE: Each telephone requires a dedicated power supply. Multiple telephones cannot be

connected to a single power supply. The power supply must provide galvanic isolation between its
input and its 12 V dc output. For dc-to-dc applications, galvanic isolation is required. Galvanic
isolation (separation) is achieved by using a transformer or opto-coupler.

d:\standard ioms - current release\42004 instr. manuals\42004-377c.doc
08/06

PUB. 42004-377C

S.M.A.R.T. E

XTERNALLY POWERED ADA-COMPLIANT EMERGENCY PHONES PAGE 3 of 18

Standard Operation

There are two types of telephones described in this manual. The first includes a single emergency push
button and the second includes an emergency push button, a call push button, and telephone keypad. The
operation of both is listed below.

Placing an Emergency Call from a S.M.A.R.T. Phone (All Models)

To place an emergency call:

1. Press the E

MERGENCY push button to place an immediate call to a preprogrammed emergency

number, typically a security office or 911.

2. As the factory default, the C

ALL RECEIVED WHEN LIT LED will light steady when the phone detects

sound (i.e., “Hello, Security…”).

3. As an alternate operation, the emergency phone can be configured* to require operator action to light
the C

ALL RECEIVED WHEN LIT LED. If this mode is configured, the operator lifts the handset, and

presses # (or *) to acknowledge the call and then the C

ALL RECEIVED WHEN LIT LED will light

steady.

Placing a Non-Emergency Call (Models 294-103AL and 298-103 Only)

To place a non-emergency call:

1. Press the C

ALL push button.

2. Wait for dial tone.

3. Use the keypad to dial the desired number.

4. At the end of the conversation, press the C

Receiving a Call

ALL push button again to put the phone on-hook.

When a S.M.A.R.T. emergency telephone is called, the phone automatically goes off-hook and a
conversation can take place.

Disconnecting Calls

There are both manual and automatic methods included in the S.M.A.R.T. emergency telephones to
disconnect calls. The disconnect methods include the following:

• To remotely disconnect of an emergency call, operator enters either the # # or *99 control command.

• To manually disconnect an emergency call, press the E

MERGENCY button after 15 seconds (can be

disabled)*.

• To manually disconnect a non-emergency call, press the C

ALL button a second time.

• To automatically disconnect;

- All calls, loop current drop disconnect.

- All calls, maximum call duration timeout (configurable from 1 minute to 4 ½ hours)

- Emergency and incoming calls, call progress tones (dial tone, busy signal, fast busy (or reorder)

tone)

For factory defaults and available options, please refer to the Programming section of this manual.
*Contact the Service Center for details at 800-492-1212.

d:\standard ioms - current release\42004 instr. manuals\42004-377c.doc
08/06

S.M.A.R.T. E

XTERNALLY POWERED ADA-COMPLIANT EMERGENCY PHONES PAGE 4 of 18

Installation

PUB. 42004-377C

ATTENTION

Installation should be performed by qualified personnel and only in

accordance with the National Electrical Code or applicable local codes.

Safety Guidelines

When installing any GAI-Tronics telephone equipment, please adhere to the following guidelines to
ensure the safety of all personnel:

• Do not install telephone wiring during a lightning storm.

• All telephone models must be properly connected to earth ground to protect personnel and to minimize

the effects of any electrostatic discharge (e.g., lightning). The Model 293-103AL, 294-103AL, 297­103, and 298-103 Telephones each include a ground terminal. Please note proper grounding does not
eliminate the need for lightning protection for the telephone or the telephone system.

• An additional UL Listed lightning arrestor may be installed on any phone or phone cable that is
exposed to a higher risk of lightning strikes. The lightning arrestor must be installed as close to the
phone as possible to maximize the protection. It must not be installed within the enclosure supplied
with the phone. Please consult our Service Center at 800-492-1212 for further information.

• Do not install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.

• Do not touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.

• If an ac source is available within five feet of the telephone, the included power supply can be used.
The ac source and power supply must be mounted in a dry location, such as a GAI-Tronics stanchion.

• If the ac source is located more than five feet from the telephone, either extend the wiring of the
included power supply, or provide a UL LISTED “Class 2” 12 volt dc regulated power supply.
Additionally, if the ac source is not located within the same structure or building, lightning/surge
protection is required.

General Installation Guidelines

GAI-Tronics S.M.A.R.T. phones are designed to operate on telephone lines as detailed in the Product
Overview section of this manual. The telephones are designed to operate with one telephone per line. If
telephones are operated in parallel or “party line configuration” you may experience sporadic phone
operation, difficulties with programming, or premature disconnection of calls. Additionally, if special
features, e.g. voice mail, call waiting, etc, are not disabled, the phone may not function.

Tamper-Resistant Hardware

All of the telephones described in this manual are vandal resistant. The front panel for each telephone in
this manual is attached to its enclosure with tamper-resistant screws. A GAI-Tronics Model 233-001
Tamper-Resistant Screwdriver (sold separately) is recommended for installing the tamper-resistant screws.

Conduit Installation Details

GAI-Tronics recommends installing telephone lines in conduit to protect against accidental damage and
vandalism. To prevent moisture from entering the enclosure, we strongly recommend the following:

• Conduit should enter the enclosure from the bottom.

• Sealed fittings should be installed at all cable entry points.

• Silicone sealant or equivalent should be applied around and inside all conduit entries.

d:\standard ioms - current release\42004 instr. manuals\42004-377c.doc
08/06

PUB. 42004-377C

S.M.A.R.T. E

XTERNALLY POWERED ADA-COMPLIANT EMERGENCY PHONES PAGE 5 of 18

Models 293-103, 293-103AL, and 294-103AL

The mounting and wiring instructions for Models 293-103, 293-103AL and 294-103AL are as follows:

1. Remove the front panel of the telephone by
removing the four tamper-resistant screws.

2. Remove the front panel of the enclosure.
Carefully place the front panel assembly in a safe
location while installing the back box.

3. Position the enclosure on the mounting surface.
The enclosure provides four 0.28-inch mounting
holes. Secure it with the four ¼-inch diameter
bolts of the appropriate length for the mounting
surface.

4. For Model 293-103 only, create an access hole
using a Greenlee-type punch that is equivalent in
size to the conduit diameter. Bottom entry is
strongly recommended. Insert a conduit fitting
in the access hole. Refer to conduit installation
details on page 4.

N

OTE: Use silicone sealant or equivalent around and inside all conduit entries.

Figure 1. Model 293-103 and Model 293-103AL

5. Pull the telephone line and power supply cord

through the conduit. Connect the power supply 4­pin connector to the P17 header jack on the
PCBA.

6. Connect the telephone line directly to TB1 (Tip

and Ring terminals) or install a modular jack in
the back of the enclosure and connect the pre­installed modular plug to the jack.

7. Using the Setup section of this manual:

• Make hardware configuration changes.

• Adjust the audio levels if necessary.

• Perform the initial programming.

8. Verify the phone is operating properly by calling

to and from another phone.

9. Complete the installation by attaching the front

Figure 2. Model 294-103AL

panel assembly to the rear enclosure using the
four tamper-resistant screws.

N

OTE: When using the GAI-Tronics Model 231-001 Pole Mounting Kit, follow the mounting

instructions provided in the kit.

d:\standard ioms - current release\42004 instr. manuals\42004-377c.doc
08/06