GAI-Tronics 293-700 User Manual
Pub.:42004-397G
GAI-TRONICS® CORPORATION
A HUBBELL COMPANY
VoIP Telephones
TABLE OF C ONTENTS
Getting Started.................................................................................................................................1
Product Overview...................................................................................................................................1
System Requirements and Limitations.................................................................................................2
Tips for VoIP Subscribers...................................................................................................................... 2
Features and Functions..........................................................................................................................2
Operation.........................................................................................................................................3
Placing an Emergency Call from a VoIP Phone .................................................................................. 3
Models 293-700, 293AL-700, 294AL-702, 297-700, 297-701 & 298-702..........................................................3
Placing a Non-Emergency Call..............................................................................................................3
Models 294AL-702, 298-701 & 298-702 .............................................................................................................3
Models 297-701, 297-702 and 297-703................................................................................................................3
Americans with Disabilities Act (ADA) Functionality.........................................................................3
Installation ......................................................................................................................................4
General Information..............................................................................................................................................4
Safety Guidelines.....................................................................................................................................4
Station Placement .................................................................................................................................................4
Tamper-Resistant Hardware .................................................................................................................................4
Conduit Installation Details ..................................................................................................................................5
Models 293-700, 293AL-700, and 294AL-702.......................................................................................6
VoIP Flush-Mount Telephones..............................................................................................................8
Setup..............................................................................................................................................11
Field Wire installation.......................................................................................................................... 11
Power..................................................................................................................................................................12
Network Cable....................................................................................................................................................12
I/O.......................................................................................................................................................................12
Recommended Cabling.......................................................................................................................................12
Connecting a Beacon.............................................................................................................................13
Hardware Configuration......................................................................................................................14
Mic Bias..............................................................................................................................................................14
Handset Enable...................................................................................................................................................14
Inductive Loop Source........................................................................................................................................14
Status Indication...................................................................................................................................14
Power..................................................................................................................................................................14
Heartbeat .............................................................................................................................................................14
Internal Controls...................................................................................................................................15
Speaker Level- Local Control.............................................................................................................................15
GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
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Speaker Level- Remote Control.......................................................................................................................... 15
Programming ................................................................................................................................16
Quick Start Guide.................................................................................................................................16
Alternative Configuration Methods....................................................................................................17
Maintenance..................................................................................................................................18
General Information............................................................................................................................. 18
Preventive Maintenance for Models 297-70x and 298-70x................................................................18
Cleaning..............................................................................................................................................................18
Prevention...........................................................................................................................................................18
Service.................................................................................................................................................... 18
Troubleshooting....................................................................................................................................19
Specifications ................................................................................................................................20
Replacement Parts................................................................................................................................22
Confidentiality Notice...................................................................................................................23
GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
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ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
PUB. 42004-397G
GAI-TRONICS® CORPORATION
A HUBBELL COMPANY
VoIP Telephones
Getting Started
Product Overview
Thank you for purchasing a GAI-Tronics Voice Over Internet Protocol (VoIP) telephone. The VoIP
Telephones are designed for connection to a 10/100 baseT Ethernet. These telephones will operate from
Power-over-Ethernet or an external power source. The VoIP Telephones provide direct point-to-point
communications between personnel throughout the facility over the existing LAN.
In addition to providing standard telephone operation, GAI-Tronics VoIP telephones feature real-time
alarm reporting that enables system supervisors to monitor the phones activity and address caller needs or
maintenance issues immediately. Also, four user configurable inputs and two outputs have been provided
for customer use. This manual applies to the following GAI-Tronics VoIP Telephones:
Model Description
293-700
VoIP Phone – This phone is housed in a safety yellow, glass-reinforced polyester
enclosure that is designed to be surface-mounted and includes an emergency push button.
293AL-700
294AL-702
297-700
297-701
297-702
297-703
298-701
298-702
VoIP Phone – The vandal-resistant phone is housed in a cast aluminum enclosure painted
safety yellow that is designed to be surface-mounted and includes an emergency push
button.
VoIP Phone with Keypad – A cast aluminum enclosure painted safety yellow that is
designed to be surface-mounted and includes a 12-button Braille keypad, an emergency
push button and a call (off-hook) button.
Flush-panel VoIP Phone – This is a flush-mount phone with a heavy-gauge brushed
stainless steel front panel, and includes an emergency autodial push button.
Flush-panel VoIP Phone – This is a flush-mount phone with a heavy-gauge brushed
stainless steel front panel, and includes an emergency autodial push button and a call (offhook) autodial button.
Flush-panel VoIP Phone – This is a flush-mount phone with a heavy-gauge brushed
stainless steel front panel, and includes two call (off-hook) autodial buttons.
Flush-panel VoIP Phone – This is a flush-mount phone with a heavy-gauge brushed
stainless steel front panel, and includes three call (off-hook) autodial buttons.
Flush-panel VoIP Phone with Keypad – This is a flush-mount phone with a heavy-gauge
brushed stainless steel front panel, and includes a 12-button Braille keypad and a call
(off-hook) autodial button.
Flush-panel Emergency Phone with Keypad – This flush-mount phone with a heavygauge brushed stainless steel front panel includes a 12-button Braille keypad, an
emergency push button, and a call (off-hook) button.
GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
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All of the listed VoIP Telephones, except for Models 297-702, 297-703 and 298-701 comply with the
Americans with Disabilities Act (ADA). Each phone includes a Braille tag for vision-impaired
individuals to identify the functions of the telephone and a visual indication for hearing-impaired
individuals indicating that an emergency call has been answered.
The GAI-Tronics VoIP Phone product line provides the flexibility to address a diverse range of
applications. A wide variety of functions can be achieved by altering the configuration data stored in the
phone’s non-volatile memory. The telephone configuration options include:
• Web pages
• Configuration file
• Command Line Interface (CLI)
System Requirements and Limitations
Each VoIP Telephone requires Power-over-Ethernet or a local 48 V dc power source for operation. Two
VoIP telephones can be connected in a peer-to-peer configuration without the need for a LAN. However,
a 10/100 baseT Ethernet with SIP Server is required for systems containing three or more VoIP
Telephones. Conferences are limited by the customer’s LAN media capabilities and the services
available at each end point.
Tips for VoIP Subscribers
If you have or are thinking of subscribing to an interconnected VoIP service, you should:
• Provide your accurate physical address to your interconnected VoIP service provider to ensure that
emergency services can quickly be dispatched to your location.
• Be familiar with your VoIP service provider’s procedures for updating your address, and promptly
update address information in the event of a change.
• Have a clear understanding of any limitations of your 911 service.
• Inform children, babysitters, and visitors about your VoIP service and its 911 limitations, if any.
• If your power is out or your internet connection is down, be aware that your VoIP service may not
work. Consider installing a backup power supply, maintaining a traditional phone line, or having a
wireless phone as a backup.
• If you have questions about interconnected VoIP and 911 or about VoIP in general, see
http://www.fcc.gov/cgb/consumerfacts/voip.html.
Features and Functions
The voice-over-internet protocol (VoIP) hands-free versions include the following features:
• SIP compatible (RFC3261)
• Automatic call divert (memory list)
• Weather and vandal resistant
• Real-time alarm reporting via email or Syslog
• Power-over-Ethernet com p atib le
• Configurable via web page, serial link or download
• Four auxiliary inputs, two volt-free contact outputs
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Operation
Placing an Emergency Call from a VoIP Phone
Models 293-700, 293AL-700, 294AL-702, 297-700, 297-701 & 298-702
To place an emergency call:
1. Press the E
MERGENCY push button to place an immediate call to a preprogrammed emergency
number, typically a security office or 911.
2. As the factory default, the C
ALL RECEIVED WHEN LIT LED will light steady when the call is
answered.
Placing a Non-Emergency Call
Models 294AL-702, 298-701 & 298-702
To place a non-emergency call:
1. Press the C
2. Wait for dial tone.
3. Use the keypad to dial the desired number.
4. At the end of the conversation, press the C
Models 297-701, 297-702 and 297-703
To place a non-emergency autodial call:
1. Press the black autodial push button to place an immediate call to a preprogrammed number.
ALL push button.
ALL push button again to put the phone on-hook.
2. On the Model 297-701 only, the C
ALL RECEIVED WHEN LIT LED will light steady when the call is
answered.
Receiving a Call
When a VoIP Emergency Telephone is called, the phone automatically goes off-hook and a conversation
can take place.
Disconnecting Calls
There are both manual and automatic methods included in the VoIP emergency telephones to disconnect
calls. The disconnect methods include the following:
• To manually disconnect a non-emergency call, press the C
ALL button a second time.
• To automatically disconnect; the user must wait for the maximum call duration timeout.
Americans with Disabilities Act (ADA) F unctionality
The CALL RECEIVED WHEN LIT lamp indicates to hearing-impaired individuals that the emergency call
has been answered. When the individual presses the emergency push button and the person receiving the
call answers, the telephone illuminates the C
ALL RECEIVED WHEN LIT lamp.
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Installation
General Information
WARNING
This product can contain hazardous voltages. Always remove power to this
station and any associated equipment before beginning any installation.
CAUTION
Do not install this equipment in areas other than those indicated on the
approval listing in the Specification section of this manual. Such installation may cause a safety
hazard and consequent injury or property damage.
Install equipment without modification and according to all applicable local and national electrical codes.
Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1), and local
codes for specific requirements regarding your installation. Class 2 circuit wiring must be performed in
accordance with NEC 725.55.
Safety Guidelines
When installing any GAI-Tronics equipment, ple ase ad here to the fol lowi ng guidel ines to ensu re the
safety of all personnel:
• Do not install wiring during a lightning storm.
• Electrostatic Discharge (ESD) Protection: Your VoIP telephone may have an earth ground terminal
provision. If so, ensure that it is connected to ground in accordance with all local safety regulations
and the National Electrical Code (NEC). Grounding has to be ensured for safe and stable
communications. Do not use long and coiled ground wires. Trim ground wires to the required
length. Use a star configuration whenever possible. Please note proper grounding does not eliminate
the need for lightning protection for the telephone or the telephone system.
• Do not install jacks in wet locations unless the jack is specifically designed for wet locations.
Station Placement
To prevent feedback problems in the system, volume settings, and station placement must be taken into
consideration. Unpleasant feedback problems can be reduced by:
• Pointing the telephone away from other telephones located nearby
• Reducing volume levels
Tamper-Resistant Hardware
All of the telephones described in this manual are vandal resistant. The front panel for each telephone
covered in this manual is attached to its enclosure with tamper-resistant screws. A GAI-Tronics Model
233-001 Tamper-Resistant Screwdriver (sold separately) is recommended for installing the tamperresistant screws.
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Conduit Installation Details
GAI-Tronics recommends installing telephone lines in conduit to protect against accidental damage and
vandalism. To prevent moisture from entering the enclosure, we strongly recommend the following:
• Conduit should enter the enclosure from the bottom.
• Sealed fittings should be installed at all cable entry points.
• Silicone sealant or equivalent should be applied around and inside all conduit entries.
Please refer to the examples below for the recommended conduit installation details.
Figure 1. Bottom entry conduit recommended for
non-metallic enclosures
Figure 3. Bottom entry conduit installation details
for metallic enclosures
Figure 2. Top entry conduit installation for non-
metallic enclosures (NOT recommended)
Figure 4. Top entry conduit installation details for
metallic enclosures (NOT recommended)
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Models 293-700, 293AL-700, and 294AL-702
The mounting and wiring instructions for Models 293-700, 293AL-700 and 294AL-702 are as follows:
1. Remove the four tamper-resistant screws from
the front panel.
2. Position the enclosure on the mounting
surface. The enclosure provides four
0.28-inch mounting holes. Secure it with the
four ¼-inch diameter bolts of the appropriate
length for the mounting surface.
OTE: When using the GAI-Tronics Model
N
231-001 Pole Mounting Kit, follow the
mounting instructions provided in the kit.
3. For Model 293-700 only: Create an access
hole using a Greenlee-type punch that is
equivalent in size to the conduit diameter.
Bottom entry is strongly recommended. Insert
Figure 5. Model 293-700 VoIP Phone in a Non-
metallic Enclosure
a conduit fitting in the access hole. Refer to
conduit installation details on page 5.
N
OTE: Use silicone sealant or equivalent
around and inside all conduit entries.
4. Pull the cable through the conduit. Install the cable as shown in the Field Wire Installation section on
page 11.
5. Make hardware configuration changes, if necessary. Refer to page 14 for more information.
6. Perform the initial programming of the phone. Refer to the Programming section on page 16. Verify
that the phone is operating properly by calling to and from another phone.
7. Adjust the speaker levels if necessary. Refer to the Speaker Level section on page 15.
8. Complete the installation by attaching the front panel assembly to the rear enclosure using the four
tamper-resistant screws.
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