GAI-Tronics 293-103 User Manual

Pub. 42004-377C

GAI-TRONICS® CORPORATION

A HUBBELL COMPANY

Model 293-103, 297-103, 298-103,

293-103AL, and 294-103AL S.M.A.R.T.

Externally P owered Emergency Phones

TABLE OF C ONTENTS

Getting Started ........................................................................................................................... 1

Product Overview..............................................................................................................................1

Standard Operation...........................................................................................................................3

Placing an Emergency Call from a S.M.A.R.T. Phone (All Models)................................................................3

Placing a Non-Emergency Call (Models 294-103AL and 298-103 Only)......................................................... 3

Receiving a Call.............................................................................................................................................3

Disconnecting Calls.......................................................................................................................................3

Installation................................................................................................................................. 4

Safety Guidelines...............................................................................................................................4

General Installation Guidelines.........................................................................................................4

Tamper-Resistant Hardware........................................................................................................................... 4

Conduit Installation Details............................................................................................................................ 4

Models 293-103, 293-103AL, and 294-103AL...................................................................................5

Models 297-103 and 298-103 .............................................................................................................7

Setup ..........................................................................................................................................9

Hardware Configuration...................................................................................................................9

Auto-answer Co nfiguration............................................................................................................................ 9

Polarity Configuration.................................................................................................................................... 9

Audio Level Adjustment.................................................................................................................. 10

Auxiliary Output .............................................................................................................................11

Programming...................................................................................................................................12

Enter the Programming Mode.......................................................................................................................12

Basic Programming Commands.................................................................................................................... 13

Maintenance.............................................................................................................................15

Specifications................................................................................................................. ..........16

Confidentiality Notice...............................................................................................................19

GAI-Tronics Corporation P.O. Box 1060, Readi ng, PA 19607-1060 USA

610-777-1374  800-492-1212  Fax: [phone]

ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS

V

PUB. 42004-377C

Model 293-103, 297-103, 298-103, 293-103AL,

and 294-103AL Externally Powered S.M.A.R.T.

Emergency Phones

Getting Started

Product Overview

Thank you for your purchase of a GAI-Tronics S.M.A.R.T., ADA-compliant, emergency telephone. In
addition to providing standard emergency telephone operation, GAI-Tronics Self-Monitoring and
Reporting Telephones (S.M.A.R.T.) incorporate leading-edge technology to provide optimum
performance and flexibility. For example, when used with the GAI-Tronics Telephone Management
Application (TMA) the health of each telephone is monitored and reported. For complete details, please
refer to the on-line help included with TMA.

The following S.M.A.R.T. emergency telephone models are described in this manual:

Model Description

293-103 Surface-mou nt, glass- reinforced polyes ter e nclos ure inclu d ing an e m erge n cy pu sh button,

Braille tag, and visual call received indicator.

293-103AL Surface-mou nt, aluminum enclosure in clud ing a n e merge ncy push button, Braille tag, and

visual call r ecei v ed i n dicator.

294-103AL Surface-mount, aluminum enclosure including an emergency push button, call push button,

standard tel ephone keypad, Braille tag, and v isua l c all re ceiv e d indic ator.

297-103 Flush-mo unt, sta i nless steel front pa ne l includi ng an emerge n cy pu sh button, B raille tag,

and visual cal l received indicator.

298-103 Flush-mount, stainless steel front panel including an emergency push button, call push

button, standard telephone keypad, Braille tag, and visual call received indicator.

All of the S.M.A.R.T. emergency telephones listed above comply with the Americans with Disabilities
Act (ADA). Each phone includes a Braille tag for vision-impaired individuals to identify the functions of
the telephone and a visual indication for hearing-impaired individuals indicating that an emergency call
has been answ ered.

ALL RECEIVED WHEN LIT LED is th e v isual call receiv e d indicator. When a c all is in itiat e d by

The C
pressing the emergency push button, the LED will initially flash. When the telephone is answered and
audio is detected, the LED will light steadily. The LED remains lit until the call is disconnected.

The GAI-Tronics S.M.A.R.T. Phone product line provides the flexibility to address a diverse range of
applications. A wi de variet y of functions can b e achieved by alteri ng the conf igur atio n data st ored in the
phone’s non-volatile memory. These configuration options include:

• Pre-programmed auto-dial telephone numbers

• Maximum call duration

• Ans w erin g options

GAI-Tronics Corporation P.O. Box 1060, Readi ng, PA 19607-1060 USA

610-777-1374  800-492-1212  Fax: [phone]

ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS

V

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These functi o ns are initially progra mme d during ma nufactu ring an d testing. After installa tion, they c an
be pr ogra mme d remotel y via DTMF data ca lls, either manually or through TMA. Set the e m ergency
auto-dial phone numbers in accordance with your security plan. For most applications, the other function
settings will not need to be changed from their factory defaults. For details regarding configurable
options and the factory defau lts, please refer to t h e p rog ramming section of th is manu al and the on-li ne
help available with TM A.

The emergency push button can be programmed to call three unique telephone numbers. The unique
telephone numbers include a primary telephone number and two backup, or roll over, numbers. In the
event an emergency call cannot connect to the primary telephone number (i.e., a busy signal or no
answer), the emergency phone will automatically dial the first backup, or roll over, number. Again, in the
event an emergency call cannot connect to first backup telephone number, the emergency phone will
automatically dial the second backup, or roll over, number. This sequence will continue either until the
emergenc y c all is answered or the progr ammed numb er of ret ries is rea c h e d.

Each of the above S.M.A.R.T. Emergency Phones require a “Class 2” 12 V dc regulated power supply
(includ e d) and can b e connec ted t o any of the foll o wing:

• Central Office (CO) line to the Public Switched Telephone Network (PSTN)

• 24 V dc or 48 V dc analog station port of Private Branch Exchange (PBX), Private Automatic

Branch Exchange (PABX) or KSU.

Connection may not be made to pay phone extensions or shared service (party) lines.

OTE: Each telephone req ui res a dedicated po wer supply. Multiple telep hones cannot be

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connected to a si ng le power supp ly. The power supply must p ro v i de g a lvanic isol at ion between its
input a nd it s 12 V dc o utput. For dc - t o -dc app licat ions, g alvanic is olation is requir e d. Galv anic
isolation (separation) is achieved by using a transformer or opto-coupler.

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Standard Operation

There are two types of telephones described in this manual. The first includes a single emergency push
button and the second includes an emergency push button, a call push button, and telephone keypad. The
operation of both is listed below.

Placing an Emergency Call from a S .M.A.R.T. P hone (All Models)

To place an emergency call:

1. Press the E

MERGENCY push button to place an immediate call to a preprogrammed emergency

number, typically a security office or 911.

2. As the factory default, the C

ALL RECEIVED WHEN LIT LED will light steady when the phone detects

sound (i.e., “Hello, Security…”).

3. As an alternate operation, the emergency phone can be configured* to require operator action to light

ALL RECEIVED WHEN LIT LED. If this mode is configured, the operator lifts the handset, and

the C
presses # (or *) to acknowledge the call and then the C

ALL RECEIVED WHEN LIT LED will light

steady.

Placing a Non-Emergen cy Call ( Models 294-10 3AL and 298-10 3 Only)

To p lace a non-emer gency c all :

1. Press the C

ALL push button.

2. Wait for dial tone.

3. Use the keypad to dia l the desi re d n umber.

4. At the end of the conversation, press the C

Receiving a Cal l

ALL push button again to put the phone on-hook.

When a S.M.A.R.T. emergency telephone is called, the phone automatically goes off-hook and a
conversation can take place.

Disconnec ting Calls

There are both manual and automatic methods included in the S.M.A.R.T. emergency telephones to
disconnect calls. The disconnect methods include the following:

• To remotely discon n ect of a n emergency call, operator enter s either the #

• To manually disconnect an emergency call, press the E

MERGENCY button after 15 seconds (can be

# or *99 cont rol co mman d.

disabled)*.

• To manually disco n nect a non-emergen cy call, press t he C

ALL button a second time.

• To automatically disconnect;

- All calls, loop curre nt drop disc onnec t.

- All calls, maximum call duration timeout (configurable from 1 minute to 4 ½ hours)

- Emergency and incoming calls, call progress tones (dial tone, busy signal, fast busy (or reorder)

tone)

For f actory defaults and a vailable op tions, please refer to t h e Progra mming sec tion of th is manu al.
*Contact the Service Center for details at 800-492-1212.

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Installation

ATTENTION

Installation should be performed by qualified personnel and only in

accordance with the National Elec trical Code or applicable loc al cod es.

Safety Guidelines

When installing any GAI-Tronics telephone equipment, please adhere to the following guidelines to
ensure the safety of all personnel:

• Do not install telephone wiring during a lightning storm.

• All telephone models must be properly connected to earth ground to protect personnel and to minimize

the effects of any electrostatic discharge (e.g., lightning). The Model 293-103AL, 294-103AL, 297­103, and 298-103 Telephones each include a ground terminal. Please note proper grounding does not
eliminate the need for lightning protection for the telephone or the telephone system.

• An additional UL Listed lightning arrestor may be installed on any phone or phone cable that is

exposed t o a hig h er risk of li ghtning st rikes . The l ightning arr es tor must be i nsta lled as close to the
phone as possible to maximize the protection. It must not be installed within the enclosure supplied
with the phone. Please consult our Service Center at 800-492-1212 for further information.

• Do not install telephone jacks in wet locations unless the jack is specifically designed for wet

locations.

• Do not touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

• If an ac source is available within five feet of the telephone, the included power supply can be used.

The ac source and power supply must be mounted in a dry location, such as a GAI-Tronics stanchion.

• If the ac source is located more than five feet from the telephone, either extend the wiring of the

included power supply, or provide a UL LISTED “Class 2” 12 volt dc regulated power supply.
Additionally, if the ac source is not located within the same structure or building, lightning/surge
protection is required.

General Installation Guidelines

GAI-Tronics S.M.A.R.T. phones are designed to operate on telephone lines as detailed in the Product
Overview section of this manual. The telephones are designed to operate with one telephone per line. If
telephones are operated in parallel or “party line configuration” you may experience sporadic phone
operation, difficulties with programming, or premature disconnection of calls. Additionally, if special
features, e.g. voice mail, call waiting, etc, are not disabled, the phone may not function.

Tamper-Resistant Hardware

All of the telephones described in this manual are vandal resistant. The front panel for each telephone in
this manual is attached to its enclosure with tamper-resistant screws. A GAI-Tronics Model 233-001
Tamper-Resistant Screwdriver (sold separately) is recommended for installing the tamper-resistant screws.

Conduit In stallation D etails

GAI-Tronics recommends installing telephone lines in conduit to protect against accidental damage and
vandalism. To prevent moisture from entering the enclosure, we strongly recommend the following:

• Conduit should enter the enclosure from the bottom.

• Sealed fittings should be installed at all cable entry points.

• Silicone sealant or equivalent should be applied around and inside all conduit entries.

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Models 293-103, 293-103AL, and 294-103AL

The mounting and wiring instructions for Models 293-103, 293-103AL and 294-103AL are as follows:

1. Remove the front panel of the telephone by

removing the four tamper-resistant screws.

2. Remove the front panel of the enclosure.

Carefully place the front panel assembly in a safe
location while installing the back box.

3. Posit ion the enclosure o n the mountin g surface.

The enclosure provides four 0.28-inch mounting
holes. Secure it with the four ¼-inch diameter
bolts of the appropriate length for the mounting
surface.

4. For Model 293-103 only, create an access hole

using a Greenlee-type punch that is equivalent in
size to the conduit diameter. Bottom entry is
strongly recommended. Insert a conduit fitting
in the access hole. Refer to conduit installation

Figure 1. Model 293-103 and Model 293-103AL

details on page 4.

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OTE: Use silicone sealant or equivalent around and inside all conduit entries.

5. Pull the telephone line and power supply cord

through the conduit. Connect the power supply 4­pin connector to the P17 header jack on the
PCBA.

6. Connect the telephone line directly to TB1 (Tip

and Ring terminals) or install a modular jack in
the back of the enclosure and connect the pre­installed modular plug to the jack.

7. Using the Setup section of this manual:

• Make hardware conf igur atio n c hang e s.

• Adjust the audio levels if necessary.

• Perform the initial pr ogra mming.

8. Verify the phone is operating properly by calling

to and from another phone.

9. Complete the installation by attaching the front

Figure 2. Model 294-103AL

panel assembly to the rear enclosure using the
four tamper-r esista nt s cr ews.

OTE: When using the GAI-Tronics Model 231-001 Pole Mounting Kit, follow the mounting

N

instructions provided in the kit.

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Figure 3. Model 293-103, 293-103AL, and 294-103AL Component Locations

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Models 297-103 and 298-103

Figure 4. Model 297-103

Figure 5. Model 298-103

1. When mounting in a GAI-Tronics Model 234 Series Stanchion or for flush-mount installations, the

supplied back box must be used to mount the Model 297-103 or 298-103 Telephone. Mount the back
box to the structure using the appropriate hardware. Refer to Figure 6 for cutout dimensions.

2. If mounted outdoors, the installation of a telephone line suppressor (customer-supplied) on the

telephone line is recommended.

3. Remove the tapered plug from the top or bottom cable entry hole in the back box, and pull the

telephone line and power supply cord through.

4. Connect the power supply 4-pin connector to the P17 header jack on the PCBA.

5. Connect the telephone’s modular plug to a USOC RJ11 or CA11A (Canada) modular connector or (if

applicable) the telephone line suppressor. Refer to Figure 7 for the Model 297-103 and 298-103
component locations. Telephone line connections directly to TB1 are acceptable.

6. Using the Setup section of this manual:

• Make hardware conf igur atio n c hang e s. See the Ha rdware configu ration section on p age 9 f or

details.

• Adjust the audio levels if necessary. See the Audio Level Adjustment section on page 10 for

details.

• Perform the initial programming. See the Programming section on page 12.

7. Verify operation by calling to and from another phone.

8. Complete the installation by attaching the front panel assembly to the rear enclosure using the six

tamper-res i stant screws .

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For mounting the Model 297-103 and 298-103 S.M.A.R.T. Emergency Telephones in GAI-Tronics
Model 236 Series Surface-Mount Enclosure and Model 234/234WM stanchions, please refer to the
installation bulletin included with the enclosure or stanchion. The installation bulletins are also available
at www.gai-tronics.com.

Figure 6. Model 297-103 and 298-103 Mounting Details

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Setup

Hardware Configuration

The hardware configuration options are explained in detail in the following sections, and the necessary
jumper sett i ngs a re identified to ena b l e or disable each optio n. We reco m mend reading each section,
rec ordi ng the selec ted op tions, ma king the n ecessary cha nges, and creating a record of y our s ettings. See
Figure 7 on page 10 for the jumper locations.

Auto-ans wer Configuration

Factory Setting: Auto-answer feature enabled
The Auto-answer feature enables or disables the automatic answering of an incoming call, which allows

TMA to monitor the health of this phone via polling. When the Auto-answer feature is enabled, the
phone automatically answers the call and attempts to communicate with TMA. If the caller is not TMA,
then the phone connects in a normal 2-way voice call. At the start of this voice call, the phone alerts the
caller and the called party with two sets of three beep tones.

Enable: Insert the J14 jumper on pins 2 and 3.
Disable: Insert the J14 jumper on pins 1 and 2 (Do not use this setting except under the direction of

GAI-Tronics personnel.)

OTE: The Auto-answer feature must be enabled during remote programming, and to allow the

N

GAI-Tronics Telephone Management Application PC to contact the phone.

Polarity Conf iguration

Factory Setting: Non-polarit y sensitive
This telephone can be configured to be polarity or non-polarity sensitive. With the non-polarized setting,

the telephone operates regardless of tip and ring polarity. With the polarized setting, the telephone only
operates with the telephone line’s positive terminal connected to the tip. Use the Polarity Sensitive
setting to allow a line voltage reversal disconnect signal to disconnect the call.

Non-polarity Sensitive: Insert the J6 jumper on pins 2 and 3.
Polarity Sensitive: Insert the J6 jumper on pins 1 and 2.

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Figure 7. Emergency Phone PCBA

Audio Level Adjustment

The speaker volume and microphone sensitivity are factory set to nominal levels that are acceptable for
most installations. However, some installations may require adjustments for the speaker and microphone.
Both the speaker and microphone adjustments are made using potentiometers on the emergency phone
PCBA. R106 is the speaker volume adjustment, and R88 is the microphone sensitivity adjustment. Refer
to Figure 7 for the potentiometer locations.

Special care must be given to adjusting the speaker volume and microphone level. If one or both of the
levels are set too high, acoustic feedback (howling) can occur. If acoustic feedback occurs, we
recommend returning both potentiometers to the nominal factory settings and beginning the adjustment
again from this point.

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Additionally, the acoustical characteristics of the emergency phones are different both when the front
panel is removed from the enclosure and when the front panel is tightly mounted in the enclosure. After
making an y volu me adjustments, we recomme nd mou nting the front panel to the e nclos ure and again
testing the phone.

Auxiliary Output

Each telephone includes one isolated solid state output capable of switching a maximum of 48 V dc, 125
mA or 28 V

ac, 80

RMS

the auxiliary output. Refer to Figure 7 for the location of TB2.

The auxiliary output allows peripheral equipment, such as beacons, video cameras, and alarm generators,
to be activated when the E
duration of th e e mer gency c all.

In many applications, the auxiliary output is used to operate a GAI-Tronics Model 530FB/531A Beacon
(sold separately). For connection details, please refer to the Model 530FB/531A installation bulletin
included with the beacon. Information is also available at www.gai-tronics.com.

mA. TB2 (OUT1) on the emergency phone PCBA provides the connections for

RMS

MERGENCY push button is pressed. The relay re mains e nergized for the

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Programming

All S.M.A.R.T. Phone models are programmable. The phone settings are initially programmed during
manufacturing and testing. Factory default settings can be found in Table R-1. The following section
provides instructions for programming basic features needed to initially set up the phone from another
touch-tone phone.

We recomm e nd using a hands et phone exclusively when pr ogramming the S.M. A.R.T. phone remo tel y.
If a speakerphone is used for programming, the background noise can lead to incorrect settings. Do not
use a cell phone.

TMA is required to access many of the programmable features of the emergency telephones. For
programming using TMA, refer to the on-line help provided with the software, or contact the GAI­Tron ic s Fi e ld Service D epartment.

Enter the Progr amming Mode

Read the entire programming section and carefully plan your programming before beginning the process.
For each setting that will be changed, we recommend writing down the key sequence from the Command
column of Table R-1, Basic Programming Commands. Having the programming information written
down allows you to enter the key sequence at a steady pace. This is important because the programming
sequence times out if there is a pause of more than 5 seconds during the programming sequence.

Complete the following steps to enter the programming sequence from a remote DTMF telephone:

1. Call the telephone to be programmed. (Do not use a cellular phone.)

2. Listen for a confirmation tone during ringing, which signals that the telephone has answered.

3. Press

*** to enter the programming mode.

4. Wait two seconds.

5. Enter **0000

(0000 is the factory default maintenance PIN #.)

6. Enter *20. If the phone has successfully entered into the maintenance mode, the phone will respond

with six DTMF digits. If access to the maintenance mode is denied, the phone will respond with two
DTMF digits. If access is denied, repeat steps 5 and 6 to again request access.

7. Complete the desired programming. Refer to the Basic Programming Commands section for options.

8. Listen for a confirmation tone at the end of each programming sequence, which indicates the

programming change was accepted.

9. When finished programming, press *99 to exit the programming mode.

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Basic Programming Commands

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The following programming commands can be entered from any touch-tone telephone. Acceptance of
data transfer commands is indicated via a return code transmitted as an audible DTMF tone.

Auto-dial Mem ory

When the EMERGENCY button is pressed, the S.M.A.R.T. Phone dials a pre-programmed telephone
number (the primary number). If the call cannot connect (line busy, no answer), the phone will redial
using the first backup (roll-over) number. If again the call cannot connect, the phone will redial using the
second backup (roll-over) number. This sequence will continue until either the emergency call is
answered, or three call attempts are made. This factory setting of three call attempts can be changed
through TMA with the Number of Call-In Retries setting.

Use the *1 command to program these three auto-dial numbers. The three auto-dial telephone numbers
are labeled as 11 (primary), 12 (first roll-over), and 13 (second roll-over). You can program these for
three different numbers, or set them to the same telephone number. Each auto-dial memory storage
location accommodates up to 24 characters.

To enter t he auto-dia l numb er into me mory s tora ge, or to chan g e the number in storage, ent er

*11<N><

CHAR>#

*1 Dat a tr ansf er comma nd
1<N> Auto-dia l memory loca tion (N = 1, 2 , or 3)
<CHAR>

Telephone number to be stored in memory location (up to 24). Valid entries are
0-9 and the following 2-digit codes: *1 provides a 0.6-second pause in the
dia ling sequ ence, *2 pr ovides a DTMF #, and ** provides a DT MF *.

# End-of-str ing ind i c ator

The command *1115551212#, for example, sets the primary number to 555-1212.

After each auto-dial memory storage location is successfully programmed, the phone returns a system­generated DTMF check-digit.

If the phone is installed on a ring down telephone line, clear the first auto-dial memory using the
command *111#.

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Call Tim eout

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The call timeout feature is used to limit the maximum duration of a call. The call timeout can be any
duratio n betwe e n one minute and 4 ½ hours . The durat ion is set in ½ seco nd increments a nd the valid
range is from 120 to 32,400. To determine the value associated with a specific time duration, see the
examp le b elo w.

*37 Dat a tr ansf er comma nd
<120~32400> Call duration (120 to 32400 ½ seconds) – See example below.
# End of string indicator

Example:
To determine what to enter for the call timeout duration, multiply the desired time limit, in minutes, by

120. For example, to determine the call duration entry for a call timeout of five (5) minutes, do the
following:

5 minutes × 120 = 600
To enter a call ti meout duration of five (5) minutes, enter th e character str ing *37600#.
When the call timeout duration has been successfully entered, the phone returns a system-generated

DTMF check-digit.

Table R-1. Basic Programming Commands

Command:

Factory
Default:

Description:

*1NN <CHARAC># N/A Write Memory NN (11-13) with characters (up to 24)
*37<120~32400># 840

Write Call Timeout (120-32400 × ½ sec).
Factory default is 840, or 7 minutes.

*821 N/A Turn on the relay out put (OUT 1)
*921 N/A Turn off the relay output (OUT1)
*99 N/A End programming call. The S.M.A.R.T. phone hangs up.

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Maintenance

TM A users can s c he dule auto-dia l maintena nce calls to aler t maintena nce person nel of any unusual sensor
or fault conditions that exist. S.M.A.R.T. Phones can also be programmed to generate an auto-dial
mai ntenance call whe n certain sensor ev e nts are di sco vere d. Access t o the S.M.A.R . T. Phone’s
mai ntenance mo de is restricted throug h the use of t he mai ntena nce access PIN. The mainte nance acc ess
PIN should be distributed only to trained maintenance personnel.

If you r S. M.A.R.T. Phone requires service, c onta c t your GAI-Tr onics Regio nal S ervic e Cent er for a
return authorization number (RA#). Equipment should be shipped prepaid to GAI-Tronics with a return
authorization number and a purchase order number. If the equipment is under warranty, repairs will be
made without charge. Please include a written explanation of all defects to assist our technicians in their
tr oubleshootin g e f for ts.

Call 800-492-1212 inside the USA or 610-777-1374 outside the USA for help identifying the Regional
Service Center closest to y o u.

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Specification s

TMA compatibility profile type.....................................................................GTC S.M.A.R.T. Hands-free

Auto-dial digit limit..................................................................................................................... 24 digits

Electrical

Audio output ................................................... Voice - 90 dB SPL @ 1 meter independent of loop current

1 kHz tone - 90 dB SPL @ 1 meter independent of loop current

Input .............................................................................................................................. 12 V dc, 200 mA

Phone line requirements ....................................................................... Loop start, central office (CO), or

Analog station port (PBX, PABX, or KSU)

Minimum loop current.................................................................................... 24 mA with external power

40 mA without external power

Auxiliary output (Isolated solid state switch) .............................................................. 48 V dc @ 125 mA

28 V

Power supply (included)..................................................................................................12 V dc, 200 mA

Signaling.....................................................................................................................DTMF 100 ms tone

Memory ................................................................................................................ Non-volatile EEPROM

ac @ 80 mA

RMS

RMS

Mechanical

Operating temperature range............................................................................................ -20º C to +60º C

Relative humidity................................................................................................ to 95%, no condensation

PCBA (printed circuit board assembly)...........................................................................Conformal coated

Model 293-103

Enclosure construction ....................Valox (high impact, glass-reinforced polyester) painted safety yellow

Dimensions ........................................................... 9.5 H × 8 W × 4 D inches (241.3 × 203.2 × 101.6 mm)

Weight .......................................................................................................................................... 4.0 lbs.

Model 293-103AL and 294-103AL

Enclosure construction..................................................................... Cast aluminum painted safety yellow

(Model 294-103AL only) Dial pad..........................................................................Chrome-plated zinc

Dimensions ........................................................... 9.5 H × 8 W × 4 D inches (241.3 × 203.2 × 101.6 mm)

Weight

Model 293-103AL................................................................................................................... 7.8 lbs.

Model 294-103AL................................................................................................................... 8.5 lbs.

Model 297-103 and 298-103

Construction

Panel................................................................................................ 14-gauge, brushed stainless steel

Back box..................................................... 16-gauge cold-rolled steel with black polyurethane finish

(Model 298-103 only) Dial pad.............................................................................Chrome-plated zinc

Dimensions

Panel................................................................................. 12.0 H × 10.0 W inches (304.8 × 254 mm)

Back box (depth from mounting surface).......................................................... 2.38 inches (60.5 mm)

Panel Cutout .............................................................. 10.1 H × 8.43 W inches (255.57 × 214.12 mm)

Weight

Model 297-103........................................................................................................................ 6.5 lbs.

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Model 298-103........................................................................................................................ 7.2 lbs.

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Approvals

EXTERNALLY POWERED ADA-COMPLIANT EMERGENCY PHONES PAGE 18 of 19

Safety of Information Technology Equipment....................................................................UL/CSA 60950

Enclosures for Electrical Equipment.................................................................................UL 50, Type 3R

47 CFR Part 68

Certification Number....................................................................................US: ADGTE03B294AL103X

Ringer Equivalence Number ...............................................................................................AC-REN: 0.3B

Network connection (USOC)...........................................................................................................RJ11C

IC Information (Canada)

IC Certification Number............................................................................................. 882B-AUXSMART

Ringer Equivalence Number ...............................................................................................................0.2A

Connection Method.......................................................................................................................CA11A

Replacement Parts

Part No. Description

233-001

Model 233-001 Tamper-Resistant

293

-103

293AL

-103

294AL

-103

    

Screwdriver

12562-106

PCBA Replacement

    

(S.M.A.R.T. Hands-free)
51035-005 PCBA, Keypad
28299-007 Tamperproof Screws (flush-mount models)
28229-004 1-1/8 inch Tamperproof Screws
12520-006

Push Button Replacement Kit

  
    

(1.5-inch, Red)
12520-007

Push Button Replacement Kit

1.0-inch, Black
40419-005 Plug-in Power Supply
13507-005 Microphone Replacement Kit
12522-003 Speaker Replacement Kit

    
    
    





297

-103

298

-103



 



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User Instructions (USA)

This equ ipment com plies with Part 68 of th e F C C r u les and the r equiremen ts adopted b y th e ACTA. On this
equip ment is a label that cont ains, among other informati on, a product identifier in th e format
US:AAAEQ##TXXXX. If requested , th i s num ber must be provided t o th e telephone company.

User Instructions (Canada) CP-01, Issue 8, Part I: Section 14.1

NOTICE: The Industry Canada la bel identifies certified equ ipment. Th is certification means that th e eq uipment
meets certain t elecommun ications network protecti ve, opera tional an d safety req u irements as prescr ibed in the
appr opriate T erm inal Equipment Tech n ical Requirements document (s). Th e Department d oes not guarantee the
equip ment will operate to the user's satisfaction. Befor e installing thi s eq u ip ment, users shoul d en sure that it is
permissible to be connected to the facilities of the local telecommunications company. The equipment must also be
inst alled using an accepta bl e method of connect ion. The custom er shoul d be a ware that compliance with the abo ve
conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be
coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to
discon nect the equipmen t. Users shoul d ensure for their own prot ection that the electrica l ground conn ections of the
power u tility, telephon e lines and in ternal metallic wat er pipe system, if present, are con nected together. Th is
precaution may be particularly important in rural areas.

CP-01, Issue 8, Part I: Section 14.2

NOTICE: The Ringer Equivalenc e Number (RE N ) assigned t o ea ch terminal device pr ovides an indicati on of the
maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface
may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence
Number s of a ll the device s d oes not exceed 5.

EXTERNALLY POWERED ADA-COMPLIANT EMERGENCY PHONES PAGE 19 of 19

"Un derwri ters La b orat ories I nc . ("UL") has not tested t h e perf ormance or reliability of the e me rg e ncy
aspects of this produ c t. UL has only t es ted for f i re, s hock and/or ca sualty hazards as ou tlin e d in UL' s
Standard for Safety UL60950-1. UL Certification does not cover the performance or reliability of the
emergency aspects of this product. UL MAKES NO REPRESENTATIONS, WARRANTIES OR
CERTIFICATIONS WHATS OEVER REGARDING THE PE RFORMANCE OR RELIABILITY OF
ANY EMERGENCY RELATED FUNCTIONS OF THIS PRODUCT."

Confidentiality Notice

This manua l is provide d sole ly as an operatio nal, installation, and ma inte nance guide and conta ins
sensitive business and t e chnical informatio n tha t is confidentia l and pr opri et ary to GAI- Tronics. GAI­Tronics retains all intellectual property and other rights in or to the information contained herein, and
such information may on ly be u sed in conn e ction with the operatio n of you r GAI-Tr onics p rodu c t or
system. This manu al may not be dis clos e d in any form, in whole or in pa rt, direct ly or i ndir ectly, to a ny
third pa r ty.

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Warranty

Equipment. GAI-Tronics warrants for a period of one (1) year from the date of shipment, that any

GAI-Tronics equipment supplied hereunder shall be free of defects in material and workmanship, shall
comply with the then-current product specifications and product literature, and if applicable, shall be fit
for the purpose specified in the agreed-upon quotation or proposal document. If (a) Seller’s goods prove
to be defective in workmanship and/or material under normal and proper usage, or unfit for the purpose
specified and agreed upon, and (b) Buyer’s claim is made within the warranty period set forth above,
Buyer may return such goods to GAI-Tronics’ nearest depot repair facility, freight prepaid, at which time
they will be repaired or replaced, at Seller’s option, without charge to Buyer. Repair or replacement shall
be Buyer’s sole and exclusive remedy. The warranty period on any repaired or replacement equipment
shall be the greater of the ninety (90) day repair warranty or one (1) year from the date the original
equipment was shipped. In no event shall GAI-Tronics warranty obligations with respect to equipment
exceed 100% of the total cost of the equipment supplied hereunder. Buyer may also be entitled to the
manufacturer’s warranty on any third-party goods supplied by GAI-Tronics hereunder. The applicability
of any such third-party warranty will be determined by GAI-Tronics.

Services. Any services GAI-Tronics provides hereunder, whether directly or through subcontractors,

shall be performed in accordance with the standard of care with which such services are normally
provided in the industry. If the services fail to meet the applicable industry standard, GAI-Tronics will
re-perform such services at no cost to buyer to correct said deficiency to Company's satisfaction provided
any and all issues are identified prior to the demobilization of the Contractor’s personnel from the work
site. Re-performance of services shall be Buyer’s sole and exclusive remedy, and in no event shall GAI­Tronics warranty obligations with respect to services exceed 100% of the total cost of the services
provided hereunder.

Warranty Periods. Every claim by Buyer alleging a defect in the goods and/or services provided

hereunder shall be deemed waived unless such claim is made in writing within the applicable warranty
periods as set forth above. Provided, however, that if the defect complained of is latent and not
discoverable within the above warranty periods, every claim arising on account of such latent defect shall
be deemed waived unless it is made in writing within a reasonable time after such latent defect is or
should have been discovered by Buyer.

Limitations / Exclusions. The warranties herein shall not apply to, and GAI-Tronics shall not be

responsible for, any damage to the goods or failure of the services supplied hereunder, to the extent
caused by Buyer’s neglect, failure to follow operational and maintenance procedures provided with the
equipment, or the use of technicians not specifically authorized by GAI-Tronics to maintain or service the
equipment. THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE IN LIEU OF AND
EXCLUDE ALL OTHER WARRANTIES AND REMEDIES, WHETHER EXPRESS OR IMPLIED BY
OPERATION OF LAW OR OTHERWISE, INCLUDING ANY WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Return Policy

If the equipment requires service, contact your Regional Service Center for a return authorization number
(RA#). Equipment should be shipped prepaid to GAI-Tronics with a return authorization number and a
purchase order number. If the equipment is under warranty, repairs or a replacement will be made in
accordance with the warranty policy set forth above. Please include a written explanation of all defects to
assist our technicians in their troubleshooting efforts.

Call 800-492-1212 (inside the USA) or 610-777-1374 (outside the USA) for help identifying the
Regional Service Center closest to you.

(Rev. 10/06)