Page 1
Pub.: 42004-442A
GAI-TRONICS® CORPORATION
A HUBBELL COMPANY
Model 10959-903
Wall-Mount Audio Messenger Interface
T ABLE OF C ONTENTS
Confidentiality Notice.....................................................................................................................1
Product Overview............................................................................................................................1
Features....................................................................................................................................................2
Specifications ..................................................................................................................................2
Configurations ................................................................................................................................3
Alarms......................................................................................................................................................3
Timed Events...........................................................................................................................................3
Live Voice Messages ...............................................................................................................................3
Telephone Operation.............................................................................................................................. 3
Radio Operation......................................................................................................................................4
Installation ......................................................................................................................................4
Mounting..................................................................................................................................................5
Wiring and Connections......................................................................................................................... 6
Audio Output Connections ...................................................................................................................................6
Control Output Connections .................................................................................................................................7
ACC2500 Audio Control Center Desk Set Connections ......................................................................................8
Power Connection................................................................................................................................................. 8
Telephone Line Connections ................................................................................................................................8
Settings and Adjustments................................................................................................................9
Opening the Unit.....................................................................................................................................9
Jumper Settings.......................................................................................................................................9
600-Ohm Line Termination ..................................................................................................................................9
Level Adjustments................................................................................................................................10
Display Brightness..............................................................................................................................................10
Phone Line Levels ..............................................................................................................................................10
Date and Time Set Up........................................................................................................................... 10
Date Set Up.........................................................................................................................................................10
Time Set Up........................................................................................................................................................10
AMI Configuration Tool (ACT)...................................................................................................11
Overview................................................................................................................................................ 11
GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
V
ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Page 2
Table of Contents Pub.: 42004-442A
MODEL 10959-903 WALL-MOUNT AUDIO MESSENGER INTERFACE
System Requirements...........................................................................................................................11
Configurable Parameters.....................................................................................................................11
Fragments ...........................................................................................................................................................11
Messages............................................................................................................................................................. 11
Event Scheduling ................................................................................................................................................11
Telephone Interface ............................................................................................................................................12
CompactFlash®......................................................................................................................................12
Formatting...........................................................................................................................................................12
Card Installation..................................................................................................................................................12
Verification....................................................................................................................................12
Operation.......................................................................................................................................13
LCD Display at Initial Power Up.........................................................................................................13
LCD Display during Operation...........................................................................................................14
Push-Button Operation ........................................................................................................................ 15
Stop Message ...................................................................................................................................................... 15
Play Message ......................................................................................................................................................15
Firmware Update ................................................................................................................................................15
Reset AMI...........................................................................................................................................................15
Return .................................................................................................................................................................15
Maintenance..................................................................................................................................16
Description of Major Components......................................................................................................16
Replacement Parts................................................................................................................................16
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PUB. 42004-442A
GAI-TRONICS® CORPORATION
A HUBBELL COMPANY
Model 10959-903
Wall-Mount Audio Messenger Interface
Confidential ity Notice
This manual is provided solely as an operational, installation, and maintenance guide and contains
sensitive business and technical information that is confidential and proprietary to GAI-Tronics.
GAI-Tronics retains all intellectual property and other rights in or to the information contained herein,
and such information may only be used in connection with the operation of your GAI-Tronics product or
system. This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any
third party.
Product Ove rview
The Model 10959-903 Wall-mount Audio Messenger Interface (AMI) is capable of generating up to 125
pre-recorded tone/speech messages as well as live voice broadcasts.
It is designed to communicate with GAI-Tronics’
Model ACC2500 Audio Control Center Desk Set (via
RS-232) for use in applications for mass notification
and general public address. The Model 10959-903
can also be accessed via a direct telephone line
connection (extension or Central Office) for dial-up,
live voice broadcasts.
The AMI’s 600-ohm, 0-dBm output can be used as a
broadcast input to GAI-Tronics Addressable
Amplified Speakers, Stanchion Broadcast products,
central amplifier, radio base station or to any device
that accepts a telephone line level input.
Prior to installation of the AMI, we recommend
reading the entire manual and inspecting the contents
of the package to ensure the following are included:
• Model 10959-903 Audio Messenger Interface
®
• CompactFlash
• AMI Configuration Tool (ACT) CD
• Padded envelope including:
− 12612-002 AMI-to-ACC2500 Interface Module
− Modular cord, 4-conductor., 7-foot
− P-Cord, CAT5E, Booted, 7-foot
memory card
GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
V
ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Figure 1. Model 10959-903 Wall-Mount AMI
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Features
• Record up to 125 tone and/or speech messages
• 600-ohm, 1 Vrms audio output
• Scheduled events
• Live or recorded speech messages
• Dial-up telephone access
• Direct communications with ACC2500 Audio Control Desk Set
Specification s
Power Supply (No. 3308-50008-00, UL listed, provided with AMI)
Voltage input.....................................................................................................................................120 V ac
Voltage output.....................................................................................................................................12 V dc
Current ................................................................................................................................. 1 amp maximum
Audio
Speech capacity................................................................... 500 minutes with 512 Mb CompactFlash
Frequency response............................................................................ 250–6500 Hz, +0/−3 dB ref. to 1 kHz
Distortion ........................................................................................ <1% THD @ 1 kHz @ nominal settings
®
card
Audio and Telephone Line Levels
600-ohm output.................................................................................................................... 1 Vrms nominal
Phone line output .............................................................................................................. −10 dBm nominal
Phone line input ................................................................................................................ −10 dBm nominal
Telephone line loop current requirement............................................................................ Minimum 25 mA
Output Control (present with 600-ohm audio output)
Solid state relay output...................................................................................... Dry contact rated at 125 mA
Mechanical
Enclosure material ..................................................................High-impact, glass-reinforced polyester, gray
Mounting.......................................................................................Wall mounting; four 0.28 mounting holes
Connections........................................................................................Four drill spots for location of conduit
Dimensions ....................................................... 13.00 H × 9.25 W × 4.00 D inches; (330 × 235 × 102 mm)
Weight.................................................................................................................................... 5 lbs. (2.27 kg)
Environmental
Temperature range ...................................................................................+32º F to +122º F (0º C to +50º C)
FCC Information
Complies with CFR47, Part 15 .......................................................................................................... Class A
Approvals
Safety of Information Technology Equipment.......UL 60950, CAN/CSA-C22.2 No. 60950-00, IEC 60950
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Configurations
The AMI Configuration Tool (ACT) software is used to define and change configurations for the AMI
and is included with the unit. To retrieve configurations and play audio messages, the AMI accesses a
CompactFlash
Alarms
The ACT tool includes pre-recorded tones suitable for almost any application. The tones include typical
emergency tones (i.e., a siren, slow whoop, etc.) and signaling or process tones (i.e., a gong, steady tone,
etc.). All of the tones and speech messages broadcast by the AMI are stored in MP3 file format.
For applications where a required tone is not supplied, any tone recorded or stored in an MP3 file format
can be used with the AMI. Additionally, custom speech messages can be recorded and configured for use
with the AMI. Using commercially available audio editing software, custom fragments can be recorded
onto the PC and store in MP3file format.
For example, to play a speech message and alarm tone simultaneously, the speech can be recorded on the
right channel and the tone on the left channel. The broadcasted result will be a speech-over-tone
message.
®
memory card that is pre-programmed with the 10959-903 product configuration.
Timed Events
The AMI has the capability to perform several functions based on the time of day. With the ACT
software, events can be scheduled to occur at any interval (hourly, daily, weekly, monthly, etc.).
Live Voice Messages
The AMI can broadcast live voice speech messages via the connected Model ACC2500 Audio Control
Center Desk Set. The ACC2500 can be configured to have any level of priority. For example, the
ACC2500’s live speech messages can be configured to perform emergency voice broadcasts by assigning
it the highest priority level of “0” (zero).
Telephone Operation
The telephone interface portion of the AMI provides the ability to broadcast a live speech message from a
telephone. To perform this function, the AMI must be connected to an analog station port of a PBX type
telephone system or directly to the Central Office telephone line on the public switch telephone network
(PSTN).
Accessing the AMI via a telephone requires a Remote Access Security Code to be entered. This code is
used to prevent unwanted callers from directly accessing the system.
Acoustical feedback, or “howling”, can be a problem when broadcasting from a telephone. This occurs
when a telephone microphone is too close to a speaker that is broadcasting the audio created by the
microphone. To prevent feedback, the AMI includes an integral feedback eliminator circuit. If the AMI
is configured to use the feedback eliminator, incoming telephone broadcasts are recorded and stored in the
AMI until the telephone connection is terminated (caller hangs up). After termination of the call, the
AMI will play the saved broadcast. The delay between the actual speech and the recording playback
eliminates any possibility of feedback.
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The telephone interface has multiple operational modes that are configurable via the AMI Configuration
Tool software application. The modes of operation are as follows:
Record Message – Records a message and delivers it to the audio line output
Live Message Mode – Delivers a live voice message (not pre-recorded) to the audio line output.
Manual/Disabled – The telephone interface does not automatically answer a telephone call. However, an
input can be configured for “Manual Access” to allow an attendant to manually answer the telephone and
transfer calls.
Radio Operation
The AMI can be used to access a mobile or base radio for wireless broadcasting. This application
requires connection of the AMI’s audio output (TB3-1 and TB3-2) and control output (TB4-7 and TB4-8)
to the transmit audio and PTT inputs of the radio’s accessory connector. This connection allows the
ACC2500 to broadcast live speech and alarm tones/messages over the RF airwaves.
OTE: Radio audio levels can vary greatly between manufacturers. As noted in the “Specification”
N
section of this manual, the AMI audio level output is 1 Vrms. Please contact our Service Department at
1-800-492-1212, prompt no. 2, if this level overdrives the radio input, as an attenuation circuit may be
required.
Installation
Power Disconnect. The power cord is the main power disconnect for all units.
Disjontion de l’alimentation. Le cordon d’alimentation est la disjonction d’alimentation principale tous les appareils.
Para Desconectar la Alimentación: El cable de alimentación es el medio principal de desconexión del equipo.
Netzanschluß. Wenn man das Netzkabel aus der Steckdose zieht, dann ist die Spannungszuführung zum Gerät vollkommen
unterbrochen.
CAUTION To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.
ATTENTION Pour réduire le risque d’incendie, utiliser uniquement des conducteurs de télécommunications 26 AWG ou
de section supérieure.
PRECAUCIÓN Para aminorar la posibilidad de incendios, utilice solamente cable de telecomunicacio nes de calibre 26
(sistema AWG americano) o mayor.
VORSICHT Um die Brandgefahr zu verringern, verwenden Sie bitte nur Fernmeldekabel der Stärke Nr. 26 AWG oder
höher.
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Mounting
1. Loosen the four screws on the front cover. Open the front cover of the enclosure to the left.
2. Remove the cable connections between the front panel and rear enclosure.
3. Pull on the left side of the enclosure until the hinge pins pull loose to separate the front and rear
sections. Set the front half of the enclosure aside.
4. Determine the conduit or cable gland location on the rear enclosure. Drill spots have been provided
on top and bottom for use with either a chassis punch or hole saw. Cut or punch the appropriate size
hole(s) in the enclosure.
5. Use Myers ST-4 (1.25 inches) Scru-Tite hubs or equivalent. Reducers must be used for smaller
conduit sizes to ensure proper contact with the supplied grounding plates. The hub(s) must be
connected to the conduit before being connected to the enclosure.
6. Each mounting hole in the enclosure is 0.280 inch in diameter. Secure the rear enclosure on the wall
with screws or appropriate fasteners.
7. Route the dc power, audio, input/output control, and phone line through the conduit and into the
enclosure allowing adequate cable length to access terminal blocks.
8. Re-install the hinged front cover and re-connect the cables to the front panel.
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Wiring and Connections
Figure 2. Internal Wiring Connections
Audio Output Connections
Terminal block TB3, labeled AUDIO, is located on the Termination PCBA. It provides connections for a
600-ohm balanced audio output designed for connection to an amplified speaker system. Shielded pair
conductors are recommended when connecting audio to any public address system component.
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Table 1. Audio Assignment
Termination PCBA Label Internal Terminal
Pin-Out
600-ohm L1 TB3-1
600-ohm L2 TB3-2
600-ohm audio pair to distribution amplifier
cabinet, Stanchion Broadcast electronics
module, or Addressable Amplified Speaker
Function or ACT Description
AUDBUS2 L1 TB3-3
No connection
AUDBUS2 L2 TB3-4
AUDBUS1 L1 TB3-5
No connection
AUDBUS1 L2 TB3-6
PGND TB3-7 No connection
RS485 INT GND TB3-8
RS485 INT− TB3-9
No connection
RS485 INT+ TB3-10
Control Output Connections
Terminal block TB4, labeled SYSTEM, is located on the Termination PCBA. It provides connection for a
contact closure output to activate the public address system (central amplifier input, Amplified
Addressable Speaker input, etc.).
Table 2. System Assignment
Termination PCBA Label Internal Terminal
Pin-Out
Function or ACT Description
EXT DATA GND TB4-1 No connection
EXT DATA − TB4-2
No connection
EXT DATA + TB4-3
FLT TB4-4 No connection
REBOOT TB4-5 No connection
GND TB4-6 No connection
AUD ACT 1 TB4-7
AUD ACT 2 TB4-8
Isolated solid state relay, closed during AMI
broadcast
On resistance = 30 ohms
The following connections are not used by the Model 10959-903 Audio Messenger Interface:
• Digital outputs (TB1)
• Digital inputs (TB2)
• Auxiliary Audio (TB5)
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ACC2500 Audio Control Center Desk Set Connections
Connecting the AMI to the ACC2500 Desk Set requires a Model 12612-002 Interface and two modular
cables. All three items are provided with the AMI. A customer provided, 8-conductor, Cat5 Ethernet
cable of up to 45 feet in length must be connected from the 12612-002 Interface to Ethernet connector J1
(on the termination PCBA) in the AMI. Refer to Figure 3 for interconnection details.
Figure 3. Typical ACC2500 Connection Diagram
Power Connection
The terminal block TB6, labeled CLASS 2 12–24 VDC, is located on the Termination PCBA. It provides
power connection for the AMI.
Table 3. Power Assignment
Metalwork
Label
Internal
Terminal Pin-Out Function or ACT Descripti on
+ TB6-1 Positive terminal of external power supply (Black wire with
white stripe from power supply)
−
TB6-2 Negative terminal of external power supply (Solid black wire
from power supply)
GND TB6-3 Frame ground
Telephone Line Connections
The 10959-903 Audio Messenger Interface is equipped with a Telephone Interface PCBA. Connections
are made from the AMI to a standard PBX analog station port or directly to a Central Office (C.O.)
telephone line. The incoming telephone line must be connected to the tip (E1) and ring (E2) of the
Telephone Interface PCBA. The AMI includes a telephone line cord with modular RJ-11 plug.
OTE: Telephone interface operation requires a minimum loop circuit of 25 mA.
N
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Settings and Adjustments
Opening the Unit
Loosen the four screws on the front cover. Open the front cover of the enclosure to the left.
Figure 4. Model 10959-903 AMI (opened with connections, adjustments, and PCBAs labeled).
Jumper Settings
600-Ohm Line Termination
The unit can terminate the 600-ohm line with 600 ohms for impedance matching. P5 on the termination
board in position 1-2 terminates the line to 600 ohms. P5 in position 2-3 (default) does not terminate the
line.
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Level Adjustments
Display Brightness
R237 on the Main PCBA adjusts the brightness of the LCD display on the front of the assembly.
Phone Line Levels
On the optional Telephone Interface PCBA two potentiometers adjust phone audio levels. The Receiver
Volume potentiometer, R36, adjusts the volume level from the telephone line. The Transmit Volume
Potentiometer, R1, adjusts the volume to the telephone line.
Date and Time Set Up
Date Set Up
Push buttons on the top edge of the Main PCBA of the unit allows for date set up. Complete the
following procedure to set the date. Refer to Figure 4 for the locations of the push buttons on the Main
PCBA.
• Press <ENTER>, PB4, to enter the menu system.
• Press <SELECT>, PB3, to scroll to the DATE: display.
• Press <ENTER>, PB4, to enter the DATE set up.
• Press <ENTER>, PB4, to confirm choice.
• Press <UP>, PB1 or <DOWN>, PB2 to select the desired day.
• Press <SELECT>, PB3, to scroll to the month.
• Press <UP>, PB1 or <DOWN>, PB2 to select the desired month.
• Press <SELECT>, PB3, to scroll to the year.
• Press <UP>, PB1 or <DOWN>, PB2 to select the desired year.
• Press <ENTER>, PB4, to accept the DATE setting.
Time Set Up
Push buttons on the top edge of the Main PCBA of the unit allows for date set up. Complete the
following procedure to set the date.
• Press <ENTER>, PB4, to enter the menu system.
• Press <SELECT>, PB3, to scroll to the TIME: display.
• Press <ENTER>, PB4, to enter the TIME set up.
• Press <ENTER>, PB4, to confirm choice.
• Press <UP>, PB1 or <DOWN>, PB2 to select the desired hour.
• Press <SELECT>, PB3, to scroll to the minute.
• Press <UP>, PB1 or <DOWN>, PB2 to select the desired minute.
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AMI Configuration T ool (A CT)
Overview
The Audio Messenger Interface Configuration Tool (ACT) software is used to define and change
configurations for the Audio Messenger Interface (AMI), and is included with all models of AMI. To
retrieve configurations and play audio messages, the AMI accesses a CompactFlash
shipped with a CompactFlash
®
card pre-programmed with the AMI Factory Default configuration.
Please refer to the online help for specific instructions.
System Requirements
®
card. Each AMI is
The ACT software must be installed on a Windows PC (Windows 98 SE/XP/2000 or Windows 7)
equipped with a USB port. A reader/writer capable of programming CompactFlash
be connected to the USB port. The CompactFlash
®
reader/writer is not included with the AMI.
®
memory cards must
Configurable Parameters
Fragments
All tones and voice messages are digitally recorded and stored on the CompactFlash® card as MP3 files.
Messages
Each message is a collection of fragments. The content of each message must be defined by selecting the
fragment(s) to be incorporated into the message. Other message parameters include:
• Message title
• Priority
• Volume
• Play mode and repeat interval
Event Scheduling
Using the event-scheduling feature, messages can be set up to automatically play at certain dates and
times. When scheduling events several parameters must be set:
• Start and stop times
• Start and stop dates
• Event duration and intervals
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Telephone Interface
When using the telephone interface, several parameters must be set:
• The number of rings before answer
• Message mode (live or recorded)
• Message delay, if recorded
• Maximum message duration
• Selection of a greeting message to be played to the caller
• Selection of a pre-announcement tone to be played to the Public Address system
CompactFlash
®
The CompactFlash® memory card stores the system configuration, speech messages, and alarm tones.
Formatting
All new CompactFlash® memory cards must be formatted specifically for use with the AMI. Formatting
is accomplished using the following DOS-format command from Windows command prompt.
®
Format <drive>:/a: 16K, where <drive> is the drive letter of the PC’s CompactFlash
OTE: Successful formatting of the CompactFlash
N
®
card can be performed only on Windows 2000 and
.
Windows XP workstations.
Card Installat ion
When the memory card is being installed, complete the following instructions:
Insert the memory card through the rectangular MEMORY
CARD slot on the AMI Main PCBA. Ensure
the label on the memory card faces up and slide the memory card in until it is fully seated in the slot.
When seated properly, the card protrudes approximately ¼ inch from the front of the socket.
OTE: The memory card and its socket are keyed for proper insertion – do not force the card into the
N
socket.
Reboot the system so the AMI unit can read the memory card.
V erificatio n
Prior to beginning unit testing or operation, verify the AMI is installed correctly and all connections are
made consistent with the Installation section of this manual. Verification is required of the following:
• DC power connection and polarity is correct.
• 600-ohm audio is connected.
• Control contact output is connected.
• Telephone line is connected (if required).
• 12612-002 and ACC2500 are properly connected.
For additional information pertaining to system setup, refer to the ACC2500 Installation and Operation
manual, Pub. No. 42004-417.
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Operation
Once the CompactFlash® is programmed and installed into the unit, the unit operates based on system
inputs and outputs or by manual operation.
LCD Display at Initial Power Up
At initial power up, the AMI unit completes a self-diagnostic of its settings. The LCD display cycles
through the following messages:
• AMI firmware version
• Boot DSP
• Media detected
• EEPROM firmware version
• DSP firmware version
• Progress bar/LOAD CONFIG
• Configuration version
• Configuration date and time
• Configuration file name
• “HIO not installed.”
• “ASM not installed.”
®
• Page/Party
board firmware version (not used)
• AMI Main board firmware version
• Telephone Interface Mode (if telephone interface installed)
• Telephone Interface Board firmware version
• Telephone Interface Greeting file name (if recording a new greeting)
• AMI ready
• Time, page symbol/date
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LCD Display during Operation
The LCD uses various symbols to indicate AMI activity.
• The VU meter indicates the volume of a page playing.
MIN
MAX
• Mute indicates the page audio is muted.
• Progress bar indicates remaining time for the party line connection timeout.
MIN
MID
MAX
• Telephone handset indicates the AMI unit is being accessed via a telephone connection.
• Microphone indicates a page from the auxiliary jack.
• Off hook indicates that a digital input designated as party line off hook is active.
• Right/left arrows indicate transmit and receive activity on the auxiliary jack or external RS-485.
• Text display (scrolling) displays current system status, such as the name of the current message
playing, telephone connection status, and party connection status.
• Rotating slash, when visible, indicates the AMI has a lower priority message pending, ready to be
played.
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Push-Button Operation
The front panel push buttons allow for various control features including, Play a Message, Stop a
message, and Firmware Update.
Stop Message
This function halts the currently playing message. The button sequence is used:
• Press <ENTER>, PB4, to enter the menu system.
• Press <ENTER>, PB4, to select the Stop: item.
• Press <ENTER>, PB4, to confirm the selection.
Play Message
This menu item is selected to play a specific message. Messages are grouped by priority (1 through 7).
This button sequence allows the user to select a message to be played from a specific priority group:
• Press <ENTER>, PB4, to enter the menu system.
• Press <SELECT>, PB3, to scroll to the Play: item.
• Press <ENTER>, PB4, to enter the Play: item.
• Press <SELECT>, PB3 to scroll to the message.
• Press <ENTER>, PB4, to play the selected message.
Firmware Update
This menu item provides the means for updating the firmware of the AMI main board. This button
sequence is used:
• Press <ENTER>, PB4, to enter the menu system.
• Press <SELECT>, PB3, to scroll the menu to the Firmware Update: item.
• Press <ENTER>, PB4, to select the Firmware Update: item.
• Press <ENTER>, PB4, to confirm the selection.
Reset AMI
• Press <ENTER>, PB4, to enter the menu system.
• Press <SELECT>, PB3, to scroll the menu to the System Reboot: item.
• Press <ENTER>, PB4, to select the System Reboot: item.
• Press <ENTER>, PB4, to confirm the selection.
Return
Selecting this menu item returns the system to normal operation mode.
• <ENTER>, PB4, to enter the menu system
• <SELECT>, PB3, to scroll the menu to the Return item
• <ENTER>, PB4, to select the Return menu item and return to normal operating mode.
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Maintenance
If your AMI requires depot repair service, contact your GAI-Tronics Regional Service Center for a Return
Authorization Number. Call 1-800-492-1212 inside the USA or 610-777-1374 outside the USA for help
identifying the Regional Service Center nearest you.
Description of Major Components
The Model 10959-203 AMI contains the following printed circuit board assemblies (refer to Figure 4 for
mounting locations):
69449-xxx AMI Main Board contains the CompactFlash
buttons, and the audio accessory jack.
69517-xxx Termination PCBA contains six plug-in connectors accessible through the rear panel, and an
internal power terminal strip.
69462-xxx Telephone Interface PCBA provides telephone callers access to the public address system.
®
memory card reader, the four user push
Replacement Parts
Table 4. Replacement Parts
Model Number Description
69517-204 Termination PCBA
69462-001 Telephone Interface PCBA
69449-101 AMI Main PCBA
49100-007 CompactFlash® Card (blank)
f:\standard ioms - current release\42004 inst r. manuals\42004-442a.doc
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Warranty
Equipment. GAI-Tronics warrants for a period of one (1) year from the date of shipment, that any
GAI-Tronics equipment supplied hereunder shall be free of defects in material and workmanship, shall
comply with the then-current product specifications and product literature, and if applicable, shall be fit
for the purpose specified in the agreed-upon quotation or proposal document. If (a) Seller’s goods prove
to be defective in workmanship and/or material under normal and proper usage, or unfit for the purpose
specified and agreed upon, and (b) Buyer’s claim is made within the warranty period set forth above,
Buyer may return such goods to GAI-Tronics’ nearest depot repair facility, freight prepaid, at which time
they will be repaired or replaced, at Seller’s option, without charge to Buyer. Repair or replacement shall
be Buyer’s sole and exclusive remedy. The warranty period on any repaired or replacement equipment
shall be the greater of the ninety (90) day repair warranty or one (1) year from the date the original
equipment was shipped. In no event shall GAI-Tronics warranty obligations with respect to equipment
exceed 100% of the total cost of the equipment supplied hereunder. Buyer may also be entitled to the
manufacturer’s warranty on any third-party goods supplied by GAI-Tronics hereunder. The applicability
of any such third-party warranty will be determined by GAI-Tronics.
Services. Any services GAI-Tronics provides hereunder, whether directly or through subcontractors,
shall be performed in accordance with the standard of care with which such services are normally
provided in the industry. If the services fail to meet the applicable industry standard, GAI-Tronics will
re-perform such services at no cost to buyer to correct said deficiency to Company's satisfaction provided
any and all issues are identified prior to the demobilization of the Contractor’s personnel from the work
site. Re-performance of services shall be Buyer’s sole and exclusive remedy, and in no event shall GAITronics warranty obligations with respect to services exceed 100% of the total cost of the services
provided hereunder.
Warranty Periods. Every claim by Buyer alleging a defect in the goods and/or services provided
hereunder shall be deemed waived unless such claim is made in writing within the applicable warranty
periods as set forth above. Provided, however, that if the defect complained of is latent and not
discoverable within the above warranty periods, every claim arising on account of such latent defect shall
be deemed waived unless it is made in writing within a reasonable time after such latent defect is or
should have been discovered by Buyer.
Limitations / Exclusions. The warranties herein shall not apply to, and GAI-Tronics shall not be
responsible for, any damage to the goods or failure of the services supplied hereunder, to the extent
caused by Buyer’s neglect, failure to follow operational and maintenance procedures provided with the
equipment, or the use of technicians not specifically authorized by GAI-Tronics to maintain or service the
equipment. THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE IN LIEU OF AND
EXCLUDE ALL OTHER WARRANTIES AND REMEDIES, WHETHER EXPRESS OR IMPLIED BY
OPERATION OF LAW OR OTHERWISE, INCLUDING ANY WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Return Policy
If the equipment requires service, contact your Regional Service Center for a return authorization number
(RA#). Equipment should be shipped prepaid to GAI-Tronics with a return authorization number and a
purchase order number. If the equipment is under warranty, repairs or a replacement will be made in
accordance with the warranty policy set forth above. Please include a written explanation of all defects to
assist our technicians in their troubleshooting efforts.
Call 800-492-1212 (inside the USA) or 610-777-1374 (outside the USA) for help identifying the
Regional Service Center closest to you.
(Rev. 10/06)
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