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Doc. No. 502-20-0122-001 Iss1. October 2007 (CN22148)
Installation and User Guide
Hands-free telephones
1090/1099 models
Vandal Resistant (VR) and Help Point
GAI-TRONICS
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2 VR & Help Point
CONTENTS
1.
Safety and Care Information....................................................................... 3
2.
Product Description .................................................................................... 3
2.1.
Changes from previous versions.................................................. 4
3.
Operation / Testing ..................................................................................... 4
3.1.
Making a Call ...............................................................................4
3.2.
Answering calls ............................................................................ 4
3.3.
Ending the Call............................................................................. 5
3.4.
Call timer ...................................................................................... 5
4.
SMART features ......................................................................................... 5
5.
Installation ..................................................................................................5
5.1.
General ........................................................................................5
5.2.
Wall/Pole Mounting ......................................................................6
5.3.
Flush mounting............................................................................. 9
6.
Connections ............................................................................................. 10
6.1.
Standard Connections................................................................10
6.2.
Supplementary Power supply..................................................... 10
6.3.
Optional relay outputs ................................................................ 11
6.4.
Optional external inputs..............................................................11
7.
Programming and Option Settings............................................................ 12
7.1.
Quick Programming Guide (using a tone phone). ...................... 12
7.2.
Further programming options ..................................................... 13
7.3.
TMA............................................................................................ 13
8.
Aftercare................................................................................................... 14
9.
Technical Specifications ...........................................................................15
10. CE Declaration .........................................................................................19
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1. Safety and Care Information
▲
The safety of the user/installer relies on the isolation of the telephone
network and not on the earthing of the case
▲
Please read these instructions thoroughly before starting installation.
These products must be installed by competent p ersonnel familiar with
telephone installation.
▲
Telephone network voltages can be hazardous. Take adequate
precautions when opening the case or installing. If in doubt, disconnect
the telephone line elsewhere before accessing the line connections.
▲
For increased protection against lightning transients, attach a local
earth to the main terminal block (see section 6.1)
2. Product Description
FRONTPLATE
MICROPHONE
SPEAKER
LED
REAR
ENCLOSURE
STAINLESS STEEL
CALL BUTTONS
This manual describes Help Point and VR (Vandal Resistant) ranges of
hands-free telephone products. These units offer high degrees of resistance
to weather and abuse, having only a microphone, speaker and one or more
metal buttons mounted on a flat, metal faceplate, in place of a traditional
handset and keypad. Main features include:
• 4mm thick aluminium faceplate
• Waterproof speaker, protected by stainless steel mesh
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• Sensitive microphone, protected by semi porous membrane and
aluminium grille
• Stainless steel auto-dial button(s)
• Call status LED
• Auto-dial numbers are remotely programmable
• Line powered operation (optional supplementary power supply available)
• Optional cast aluminium rear enclosure
• Optional induction loop for the hearing impaired.
• Optional isolated input for power supply
• Optional relay outputs (2)
• Optional logic inputs (4)
2.1. Changes from previous versions
This manual describes an updated range of products introduced in December
2007. For those familiar with GAI-Tronics’ products, the list of new or
changed features is as follows:
• New terminal layout (section 6).
• Increased lightning protection (section 9).
• Compliance with railway EMC standards (section 9)
• Optional additional relay outputs and logic inputs (section 6.3 & 6.4)
• Optional isolated input for power supply (section 6.2)
• Improved clear-down mechanisms (section 3.3)
• RoHS compliant
For the full list of product features, please see the specifications in section 9.
3. Operation / Testing
3.1. Making a Call
To make a call, press the required button and wait for connection. The unit
will seize the line and then automatically dial the pre-programmed number.
3.2. Answering calls
To receive a call, press any button when ringing is heard.
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3.3. Ending the Call
There is no direct way for a user to end a call from the unit. The unit will close
down and release the line on receipt of the following signals, usually when the
remote party clears:
• Line polarity reversal
• A line break (sometimes referred to as a “k break”).
• Receipt of exchange call progress tones (see section 9 for specification)
3.4. Call timer
The phone has a programmable call timer that can limit the maximum call
duration.
When ON, the timer forces the phone back off line after the preset time. This
prevents the line remaining tied if the neither party ends the call. The timer is
factory-set to 7mins by default, but can be set to any value (up to 2¾hrs) or
disabled. See section 7.2.1.
4. SMART features
This family of products has a wide range of intelligent features including:
• Monitoring of faults and health status
• Remote programming of auto-dial numbers and configuration parameters
• Alternate day / night autodial numbers
• Call logs for calls made to and from the telephones
These features are all available over standard, 2 wire telephone lines with no
external power required at the phone.
To use these features, GAI-Tronics provide a Telephone Management
Application (TMA) available separately, see section 7.3.
5. Installation
5.1. General
IMPORTANT
All possible measures m ust be taken to ensure water, fluid or dust
does not contaminate the internal components of the telephone whilst
unpacking, preparing and installing the telephone in inclement weather
conditions or by negligence.
Failure to do so may invalidate your w arr anty.
These telephones are supplied without connection leads – cabling to the
telephone network must be supplied and installed by the installer. Because of
this, extra precautions must be observed: installers must ensure that they
have the permission of the owner of the PABX or telephone network to which
the telephone is to be connected, and that installation is carried out by
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competent personnel. Where the telephone faceplate is mounted into an
enclosure or recess other than the standard GAI-Tronics backbox, then
additional care must be taken that wiring and proximity to conducting surfaces
complies with the requirements of the R&TTE Directive - 1999/5/EC.
Contact GAI-Tronics if installation service is required.
From a mounting and installation point of view, VR and Help Point products
are identical.
5.2. Wall/Pole Mounting
When wall or pole mounted, VR and Help Point units must be fitted inside a
dedicated rear enclosure.
Before mounting the telephone, check the cable routing and requirements. If
glands are required, fit them to the case as follows:
1. Remove the RED blanking plug leaving the other (usually BLACK) in
place.
Only fit a second gland if a separate cable is required to the phone (for
example for an additional hook contact).
2. Select the appropriate sized gland:
Use the smaller gland for cables
diameters 4 - 7mm.
Use the larger gland for cable
diameters 8 - 13mm.
3. From the outside of the case, insert
the selected gland into the threaded
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cable entry hole and tighten, so that its sealing washer is compressed
against the enclosure surface.
4. Proceed with chosen mounting method below
5.2.1 Wall mounting
1. Using a suitable tool, punch out the 4 holes in the rear enclosure,
taking care not to damage or dislodge the plastic bushes. Only four
of the eight holes are required - the outer ones are recommended.
The inner holes are provided to be compatible with older-style
mounting posts, and should be left intact if not used. If the inner
holes are used they must be fitted with the supplied plastic bushes.
WARNING:.An unsafe condition could occur (and your warranty will be
invalidated) if :-
1. Any fixing hole made in the rear enclosure is left unused.
2. Any additional holes are drilled into the telephone enclosure.
3. Plastic bushes are not used on all fixing holes.
2. Mark the wall with hole centres based on the dimensions shown
(145 x 270mm). If necessary offer the rear enclosure up to the wall
to check alignment. Do not use the enclosure as a template for
drilling.
3. Drill holes in the wall on the marked positions. Select appropriate
screws, wall plugs etc., for the type of wall, bearing in mind that the
weight of the complete phone is around 5kg.
IMPORTANT: USE ONLY countersunk-headed fixing screws. Check
that screws seat properly in the plastic bush es to ensure a
watertight seal. Do not use excessive tightening force, as this may
crack the case.
4. Ensure that all four plastic flanged bushes are in place and the rear
enclosure is screwed tightly to the surface to prevent any water
ingress through the punched holes.
5. Complete the installation by making the appropriate connections
(section 6) and re-fitting the face plate.
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5.2.2 Pole mounting
Kit No 100-02-0208-001
This accessory is for mounting GAI-Tronics telephones on to the side of
round poles of 100mm to 200mm diameter, or on to square or
rectangular section uprights of 100mm to 150mm across the mounting
surface.
NOTE:
Banding straps (large scale worm-drive clamps) are not included in this
kit and must be obtained separately. For details of where bandi ng can
be obtained, refer to GAI-Tronics.
1. After punching through the flanged bushes in the rear enclosure (as
described in WALL MOUNTING), attach the pole mounting clamp
assemblies to the rear enclosure using the M6 x 25 screws
provided. Tighten to a torque of 4.5Nm max.
Note: only use the outer four holes, and ensure that the screws seat
properly in the plastic bushes to avoid water ingress.
2. Ensuring that the glands are at the bottom, pass a proprietary
banding strap round each of the pole mounting clamps and the
support pole. Tighten securely.
3. Continue the installation by making the appropriate connections
(section 6) and re-fitting the face plate.
4. Re-tighten the straps firmly and trim off any excess band material.
For security the driving head of the band may also be sawn off.
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5.3. Flush mounting
To flush-mount the telephone to a wall:
1. Prepare a recess (at least 50mm deep) in the wall according to the
dimensions shown.
2. Mark the wall with hole centres based on the dimensions shown
(155 x 326mm). If necessary offer the faceplate up to the wall to
check alignment. Do not use the telephone as a template for
drilling.
3. Drill holes in the wall at the marked positions. Select appropriate
screws, wall plugs etc., for the type of wall, bearing in mind that the
weight of the complete phone is around 1.5kg.
4. Route the cable to within the recess, and make connections to the
telephone as shown in section 6.
Secure the telephone to the wall taking care not to trap any wires. Note
that the gasket on the rear of the faceplate is intended to make a
weather seal when compressed against a smooth surface. Do not rely
on this gasket to keep water out if mounting directly to rough surfaces
such as brickwork – in these cases use additional sealant around the
edges to ensure a weatherproof seal.
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6. Connections
6.1. Standard Connections
Connect the telephone line A and B to the main terminal block CON1 as
shown.
The centre earth terminal is intended as an optional connection to a local
earth for the purpose of enhanced protection from lightning transients, and is
not required in terms of user safety from the telephone network.
Note: Conductor sizes to be 0.5mm-2.5mm
2
(flexible cable); 0.5- 4.0mm2
(solid cable) The terminal block can be disconnected from the circuit board
for easier installation
Cabling must not infringe European Low Voltage Directive (LVD) 73/23/EEC.
6.2. Supplementary Power supply
GAI-Tronics hands-free telephones can be equipped with a supplementary
power supply, required to power the induction loop (if fitted), external relays (if
fitted) and generally to provide increased audio output level.
The standard telephone does not require this supplementary supply for
normal operation, but note that ringing on exchanges with low ring voltages
(<40Vac) may be unreliable without a supplementary supply.
The supplementary power input is provided on CON1A as shown and must be
an earth-free isolated supply of 12V dc (250mA min) to suit the power
requirements of the required peripherals, suitable for connection to a TNV-3
circuit.
Note: A common supply cannot be used for multiple telephones unless the
unit is equipped with an isolated power supply input. This is available as an
option if specifically ordered. Contact GAI-Tronics for details.
AB
AB- +
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6.3. Optional relay outputs
GAI-Tronics hands-free telephones can be equipped with external relay
outputs, controlled by the telephone software. Note – these optional
connections are only available if specifically ordered, and a supplementary
power supply (see section 6.2) is required. Contact GAI-Tronics for details.
The additional outputs are provided on HD9 & HD10 as shown and are
isolated SELV outputs as defined by EN 60950-1:2001.
To comply, the installer must ensure that any connections are within SELV limits.
Relay ratings / SELV limits: 30Vdc, 42.4V peak (resistive load)
Max switching current: 3A
6.4. Optional external inputs
GAI-Tronics hands-free telephones can be equipped with 4 external inputs,
which can be used to generate call-in events or alarm reports (using TMA).
Note – these optional connections are only available if specifically ordered.
Contact GAI-Tronics for details.
The inputs are provided on HD4 as shown, and are also labelled on the circuit
board. Control inputs are for connection to voltage free contacts only. Internal
pull-up resistor source current = 33µA. These inputs form part of a TNV3
circuit and precautions must be taken to prevent hazardous voltages being
applied to these circuits.
NB these inputs are not isolated from the telephone network.
AB
AB- +
Relay 2 Relay 1
N/C Com N/O
1 2 3 4
Common
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7. Programming and Option Settings
Programming and option setting is done remotely by sending commands
down the telephone line to the unit. This can be done by either using a tone
phone, or by using GAI-Tronics TMA - a PC software application.
7.1. Quick Programming Guide (using a tone phone).
Autodial memory numbers can be programmed remotely using a tone dialling
(DTMF) telephone. The procedure is as follows:
1) Lift the handset of the tone dialling telephone.
2) Dial the number of the telephone to be programmed.
3) Listen for the ringing tone in the handset earpiece.
4) After 4-5 rings a beep will be heard, immediately after the beep press
the star key three times. Note the number of rings before the beep is
heard is user configurable, this may be set between 0 and 15 rings
before the beep is sent.
5) The SMART telephone should now stop ringing. Pause for 3 seconds.
6) Enter the factory preset PIN Number (**0000). Pause for 3 seconds.
7) To program Memory 1, Press *101 followed by your required number for
the first Memory Button then hash (#) to complete. The smart phone
should confirm acceptance with a ‘beep’.
8) For Memory 2 follow the same procedure, but this time begin with *102,
followed by your required number for the second Memory Button then
hash (#) to complete. Wait for the confirmation tone.
9) Continue this procedure for all remaining Memory buttons, as required.
10) When programming is complete, Press *99 to activate remote ‘Hang-up’
function.
Example:
Programming requirement Command Digits
Program Memory 2 with
01234 567890
*102 01234567890#
Trouble Shooting
The SMART Telephone should only return a ‘beep’ after
a Programming
command has been sent. If the SMART phone ‘beeps’ during Command
entry, then you should try the following:
1) Problems may occur when the SMART phone is unable to distinguish
between the different command strings and that’s why it’s important to
pause after the initial entry of the ‘***’ command. Also make sure that
you are leaving a three-second gap after entering the default PIN code.
If this is not the case, then you should begin the above programming
procedure again. (Starting at 5)
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2) Has the default PIN code already been changed by another user?
Check your own records and enter the correct PIN code as necessary.
Note that this problem can only occur if you are carrying out a reprogramming exercise. Telephones always leave the factory with the
value **0000 set as default.
3) After entering the PIN code you can check that it has been received and
understood by the SMART Telephone –Wait three seconds and enter
the command *20. If all is ok then you will here a string of 6 DTMF tones
in the handset earpiece of your tone dialling phone. You can now
assume that it’s ok to continue with your required programming (Starting
at 8)
7.2. Further programming options
In addition to programming auto-dial numbers, several other features
can be programmed using a tone-phone.
7.2.1 Time-out
The call time out is factory set to 7 minutes, meaning that the phone will
drop the call and go back on hook electronically after this period even if
a call is in progress. This feature is provided to guard against the
handset being left off hook and tying up the line.
The timer can be set in increments of 10s from 60s to 9980s by entering
the code *50, followed by the required timeout divided by 10s, followed
by #.
For example to set the timer to 3 minutes enter *50 18 # (3min is 180s,
18 is 180/10).
This command must be entered between entering the PIN and closing
the phone down with *99.
To disable the timer use a value of 999, ie *50 999 #.
The phone will respond to a successful command with a single tone.
7.2.2 Inserting a pause into an auto-dial number
To enter a pause (approx 1 second gap) into a dial number, use the
digits *1.
For example to program 9 <pause> 12345 into memory 1, use
*101 9 *1 12345 #
7.3. TMA
GAI-Tronics TMA is a fully featured software application (Telephone
Management Application) for Windows™ XP, offering the facilities to program,
maintain, monitor and report on all types of GAI-Tronics SMART products.
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Full details on the configuration and use of TMA are provided with the
package itself.
Contact GAI-Tronics for further details.
TMA part numbers:
TMA package (UK): 100-02-0309-001
TMA package (Europe): 100-02-0309-002
Each package includes the TMA software (including comprehensive help
documentation and installation instructions), external modem and dongle.
8. Aftercare
The purchase of your GAI-Tronics product does not end our commitment to
you.
In addition to our warranty obligations, GAI-Tronics are able to offer various
levels of maintenance packages, installation and commissioning packages and
technical support, from ad-hoc repairs to full maintenance contracts.
By choosing GAI-Tronics as your aftercare provider you are ensured of
manufacturer expertise and ISO 9000-certified quality control standards
throughout the life of the product.
We can also supply a full range of accessories including mounting posts,
beacons and high-volume sounders.
Contact GAI-Tronics for details. www.gai-tronics.co.uk
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9. Technical Specifications
Operational Requirements
Systems.
• Analogue Public Switched Telephone Network (PSTN)
• Private Automatic Branch Exchange (PABX)
Not suitable for
connection to:
• Payphone extensions
• Public Emergency Telephone System (PETS)
Telephone line
parameters
(without
supplementary
power supply)
• Ring Voltage: 40V to 100V rms, 20Hz to 50Hz
• Line voltage 20 to 70 Vdc
• Loop current ≥ 25mA
With
supplementary
power supply
• Ring Voltages down to 30V
• Loop current down to 15mA
Note
: these telephones have been designed for pan-European single terminal connection
to the PSTN. However, due to differences between the individual PSTNs & PABXs provided
in different countries, this does not, of itself, give an unconditional assurance of successful
operation on every PSTN or PABX termination point.
Product features
Power supply
• Can operate from line power only.
• Supplementary power supply input (non-isolated)
provided as standard. 12Vdc (±1) @ 250mA min.
• Supplementary power will enhance ringing and audio
quality.
• Supplementary power is required for induction loop and
external relay options.
• Isolated power supply input is available as an option
Hookswitch Electronic with no external moving parts
Ringer loudness 80dBA @ 1m
Call termination Calls started from the hands-free telephone can terminate in
one of three ways:
• Polarity reversal of DC feed
• K-break (interruption of loop current > 50ms)
• Call progress tone: a tone received on the line, in the
frequency range 280 – 550Hz, either:
o A continuous tone for 5s, or
o A repeated tone (“beep”) for 5 identical repetitions.
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Induction loop
(optional)
Suitable for inductive coupling to Hearing Aids having
a `T' switch position. Supplementary power required.
Dialling and
recall mode
MF only. TBR only.
Monitored faults
and sensors
• Hookswitch
• Brown out (power failure)
• Call log full
• 4 auxilliary inputs (optional)
Parameters
configurable with
TMA
• Autodial numbers - including time-switched alternate
numbers
• Speech receive level.
• Rings before / after auto-answer
• Time out (default 7 minutes)
• Mute before dial
• DTMF detection window
Monitoring
method
• Remote polling (initiated by TMA)
• Call-in (initiated by the telephone at a preset time)
Environmental limits
Temperature: Operating: -20ºC to +60ºC
Storing: -40ºC to +70ºC
Relative Humidity Up to 95% (non-condensing)
Ingress
Protection
IP65 (from the front only unless fitted in the GAI-Tronics rear
enclosure) to EN60529:1992 – Degrees of protection provided
by enclosures.
Physical characteristics
Faceplate /
rear enclosure
material
Aluminium. Powder coated.
Weight 2kg without rear enclosure
4kg with rear enclosure
Dimensions 181W x 352H x 45D without rear enclosure
189W x 366H x 60D with rear enclosure
See section 5
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Recycling
information
The symbol shown here and on the product means that
the product is classed as Electrical or Electronic
Equipment and should not be disposed with other
household or commercial waste at the end of its working
life.
The Waste of Electrical and Electronic Equipment
(WEEE) Directive has been put in place to recycle
products using best available recovery and recycling
techniques to minimise the impact on the environment,
treat any hazardous substances and avoid the increasing
landfill.
Business users should contact their suppliers and check
the terms and conditions of the purchase contract and
ensure that this product is not mixed with other
commercial waste for disposal.
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Compliance to standards
European
Directives
1999/5/EC – European Radio & Telecommunications
Terminal Equipment Directive.
2002/96/EC - Waste Electrical and Electronic
Equipment (WEEE) Directive
2002/95/EC - Restriction of the use of certain
hazardous substances in electrical and electronic
equipment (RoHS)
EMC EN55022:2006 – Information technology equipment. Radio
disturbance characteristics.
EN55024:1998 (+A1:2001 + A2:2003) – Information technology
equipment. Immunity characteristics.
EN 50121-4: 2006 - Railway applications, emission and
immunity
RT/E/S/30003 iss1 1999 – The performance of
Telecommunications Equipment under Conditions of Electrical
Interference
Safety EN60950-1:2001 (+A11:2004) – Specification for information
technology equipment, including electrical business equipment.
BS6789 Pt.2:1984 (Clause 7.5) – Acoustic Shock. Apparatus
with loudspeaking facilities for connection to U.K public switched
telephone networks.
EN50371:2002 - Generic standard to demonstrate the
compliance of low power electronic and electrical apparatus with
the basic restrictions related to human exposure to
electromagnetic fields (10 MHz - 300 GHz). General public.
Telephony ES 203 021 - Access and Terminals (AT); Harmonized basic
attachment requirements for Terminals for connection to
analogue interfaces of the Telephone Networks.
EN 301 437 - Terminal Equipment (TE) - Attachment
requirements for pan-European approval for connection to the
analogue Public Switched Telephone
ES 201 729 - Public Switched Telephone Network (PSTN) - 2wire analogue voice band switched interfaces; - Timed break
recall (register recall); - Specific requirements for terminals
BS6789 Pt.2:1984 – Apparatus with loudspeaking facilities for
connection to U.K public switched telephone networks.
Lightning and
transients
ITU-T recommendation K.21 (07/2003) - Enhanced surge
protection.
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10. CE Declaration
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GAI-TRONICS
A division of Hubbell Ltd.
Brunel Drive
Stretton Park
Burton on Trent
DE13 0BZ
England
Tel: 01283 500500
Fax: 01283 500400
www.gai-tronics.co.uk
The policy of GAI-Tronics is one of continuous improvement, therefore the Company
reserves the right to change specifications without notice
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