Gaggenau
en-us Use and Care Manual
CX482111, CX482612
Full-surface induction cooktop
Table of contents
1 IMPORTANT SAFETY INSTRUCTIONS.....................3
1.1 Safety definitions........................................................3
1.2 General information....................................................3
1.3 Intended use ..............................................................3
1.4 Restriction on user group ...........................................3
1.5 Safe use.....................................................................3
1.6 Child safety ................................................................6
1.7 Electromagnetic interference......................................6
1.8 Proper installation and maintenance ..........................7
1.9 State of California Proposition 65 Warnings ...............7
2 Preventing material damage .....................................8
2.1 Overview of the most common types of damage........8
3 Environmental protection and energy-saving .........8
3.1 Disposal of packaging ................................................8
3.2 Saving energy ............................................................8
4 Induction cooking ......................................................8
4.1 Advantages of induction cooking................................8
4.2 Cookware...................................................................9
5 Familiarizing yourself with your appliance ............10
5.1 Cooking surface .......................................................10
5.2 Control panel............................................................10
5.3 Overview of the menus ............................................10
5.4 Cooking position display ..........................................11
5.5 Residual heat indicator.............................................12
6 Operation..................................................................12
6.1 First time use ...........................................................12
6.2 Turning the cooktop on or off ...................................12
6.3 Cooking zone settings..............................................12
6.4 Recommended cooking settings ..............................12
6.5 Dynamic cooking......................................................14
6.6 Professional cooking ................................................15
6.7 Short-term timer .......................................................16
6.8 Stopwatch ................................................................17
6.9 Booster function for pots ..........................................18
6.10 Pan Boost function .................................................18
6.11 Keep warm.............................................................19
6.12 Transfer function ....................................................19
6.13 Cooking sensor mode ............................................19
6.14 Wireless cooking sensor ........................................24
6.15 Single dynamic cooking .........................................26
6.16 Teppanyaki mode ..................................................27
6.17 Panel lock ..............................................................28
6.18 Pause function .......................................................28
6.19 Basic settings.........................................................29
8 Hood Control..............................................................32
8.1 Connecting appliances directly ..................................32
8.2 Connecting appliances via your home network
(Wi-Fi)........................................................................32
8.3 Resetting the connection ...........................................32
8.4 Controlling the hood via the cooktop ..........................32
8.5 Overview of the hood control settings ........................33
9 Cleaning and maintenance .......................................33
9.1 Cleaning agents.........................................................33
9.2 Cleaning the glass ceramic cooktop...........................34
9.3 Cleaning the cooktop frame .......................................34
9.4 Cleaning recommendations .......................................34
9.5 Maintenance ..............................................................35
10 Troubleshooting ......................................................36
11 Disposal....................................................................37
11.1 Disposal of your old appliance .................................37
12 FAQs.........................................................................38
13 Customer Service ....................................................39
13.1 Model number (E-Nr.) and production number
(FD) .........................................................................40
13.2 Rating plate location ................................................40
14 STATEMENT OF LIMITED PRODUCT
WARRANTY..............................................................40
14.1 What this warranty covers & Who it applies to .........40
14.2 How long the warranty lasts .....................................40
14.3 Repair/replace as your exclusive remedy.................40
14.4 Out of warranty product ...........................................41
14.5 Warranty exclusions ................................................41
14.6 Obtaining warranty service ......................................41
7 HomeConnect™ .....................................................30
7.1 Setting upHomeConnect™.....................................30
7.2 Overview of the HomeConnect™ settings...............30
7.3
Wi-Fi symbols .....................................................31
7.4 Changing settings via the HomeConnect™ app ......31
7.5 Software update.......................................................31
7.6 Remote diagnostics..................................................31
7.7 Data Protection ........................................................31
7.8 Wi-Fi module............................................................31
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IMPORTANT SAFETY INSTRUCTIONS
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Read all instructions carefully before use. These precautions will reduce the risk of electrical shock, fire and injury
to persons. When using kitchen appliances, basic safety
precautions must be followed including those in the following pages.
1.1 Safety definitions
Here you can find explanations of the safety signal words
used in this manual.
WARNING
This indicates that death or serious injuries may occur as
a result of non-observance of this warning.
CAUTION
This indicates that minor or moderate injuries may occur
as a result of non-observance of this warning.
NOTICE:
This indicates that damage to the appliance or property
may occur as a result of non-compliance with this advisory.
Note:This alerts you to important information and/or tips.
¡ up to an altitude of 13,100ft (4000m) above sea level.
Do not use the appliance:
¡ This appliance is not intended for operation with an ex-
ternal clock timer or a remote control.
When using the cooking sensor function, select the cooking zone on which you placed the cookware with the wireless cooking sensor.
1.4 Restriction on user group
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning use of the appliance by a person responsible for their
safety.
When children become old enough to use the appliance, it
is the responsibility of the parents or legal guardians to
ensure that they are instructed in safe practices by qualified persons.
Children should be supervised to ensure that they do not
play with the appliance.
Do not let children play with the appliance.
1.2 General information
¡ Read this manual carefully.
¡ Keep the instructions, the appliance pass and the prod-
uct information safe for future reference or for the next
owner.
¡ Do not connect the appliance if it has been damaged in
transit.
1.3 Intended use
Only a qualified professional may connect appliances
without plugs. The manufacturer is not responsible for
damage caused by incorrect connections. Please see the
Statement of Limited Product Warranty →
The appliance can only be used safely if it is correctly installed according to the installation instructions. The installer is responsible for ensuring that the appliance works
perfectly at its installation location.
Only use this appliance:
¡ To prepare meals and drinks.
¡ Under supervision. Never leave the appliance unat-
tended when cooking for short periods.
¡ In private households and in enclosed spaces in a resi-
dential environment.
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.
1.5 Safe use
WARNING
When properly cared for, your new appliance has been
designed to be safe and reliable.
▶ Read all instructions carefully before use. These pre-
cautions will reduce the risk of burns, electric shock,
fire, and injury to persons.
▶ When using kitchen appliances, basic safety precau-
tions must be followed, including those in the following
pages.
WARNING
Overheated materials can cause fire or burns.
▶ Do not allow aluminum foil, plastic, paper or cloth to
come in contact with a hot surface element, burner or
grate.
▶ Do not allow pans to boil dry.
Unattended cooking on a cooktop with fat or oil can be
dangerous and may result in a fire.
▶ Do not leave the cooktop unattended when in use.
Never leave the cooktop unattended when in use.
Boilovers cause smoking and greasy spillovers may ignite.
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IMPORTANT SAFETY INSTRUCTIONS
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A fire could occur during cooking.
▶ Always have a working smoke detector near the
kitchen.
▶ Have an appropriate fire extinguisher available, nearby,
highly visible and easily accessible near the appliance.
If the cooktop is near a window, forced air vent or fan, be
certain that flammable materials such as window coverings do not blow over or near the burners or heating elements. They could catch on fire.
Cooking fires can spread if extinguished incorrectly.
▶ Never use water on cooking fires.
WARNING - TO REDUCE THE RISK OF A GREASE
FIRE
▶ Never Leave Surface Units Unattended at High Set-
tings - Boilovers cause smoking and greasy spillovers
that may ignite. Heat oils slowly on low or medium set-
tings.
▶ Always turn hood ON when cooking at high heat or
when flambeing food (i.e. Crepes Suzette, Cherries Ju-
bilee, Peppercorn Beef Flambe’).
▶ Clean ventilating fans frequently. Grease should not be
allowed to accumulate on fan or filter.
▶ Use proper pan size. Always use cookware appropriate
for the size of the surface element.
▶ Do not flambé under the extractor hood or work with a
naked flame. When switched on, the extractor hood
draws flames into the filter. There is a risk of fire due to
deposits on the grease filter!
Flames can be drawn into the ventilation system.
▶ Whenever possible, do not operate the ventilation sys-
tem during a cooktop fire. However, do not reach
through fire to turn it off.
Cookware Handles Should be Turned Inward and Not Extend Over Adjacent Surface Units.
▶ To reduce the risk of burns, ignition of flammable mate-
rials, and spillage due to unintentional contact with the
cookware, the handle of a cookware should be posi-
tioned so that it is turned inward, and does not extend
over adjacent surface units.
Wear Proper Apparel. Loose-fitting or hanging garments,
such as ties, scarves, jewelry, or dangling sleeves, should
never be worn while using the appliance.
▶ Tie long hair so that it does not hang loose.
▶ Secure all loose garments, etc. before beginning.
Use Proper Pan Size. This appliance is equipped with one
or more surface units of different size.
▶ Select cookware having flat bottoms large enough to
cover the surface unit heating element.
▶ The use of undersized cookware will expose a portion
of the heating element or burner to direct contact and
may result in ignition of clothing. Proper relationship of
cookware to heating element or burner will also im-
prove efficiency.
Controls may be operated unintentionally by spills covering the control panel.
▶ Never use the appliance if liquids or foods have spilled
around the control panel.
▶ Always turn off the cooktop and dry the control panel.
Boilovers can cause smoke and some foods and oils may
catch fire if left on high temperature settings.
▶ When using a timer, always supervise the cooktop.
▶ Do not allow anything to boil over or burn.
If the cooktop turns off automatically and can no longer be
operated, it may turn itself on unintentionally at a later
point.
▶ Switch off the circuit breaker or fuse in the electrical
panel.
▶ Contact Customer Service for support.
CAUTION
The cooking process has to be supervised. A short term
cooking process has to be supervised continuously.
WARNING
If the display does not work when a cooking area is heating up disconnect the circuit breaker or fuse in the electrical panel.
▶ Contact an authorized service provider.
To avoid risk of fire do not store items on the cooking surfaces.
In the event that personal clothing or hair catches fire,
drop and roll immediately to extinguish flames.
Do Not Use Water on Grease Fires.
▶ Smother fire or flame or use dry chemical or foam-type
extinguisher.
WARNING
Use Only Dry Potholders. Moist or damp potholders on
hot surfaces may result in burns from steam.
▶ Do not let potholders touch hot heating elements.
▶ Do not use a towel or other bulky cloth.
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IMPORTANT SAFETY INSTRUCTIONS
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Hot oil is capable of causing extreme burns and injury.
▶ Use high heat settings on the cooktop only when nec-
essary.
▶ To avoid bubbling and splattering, heat oil slowly on no
more than a low-medium setting.
▶ Never move a pan of hot oil, especially a deep fat fryer.
Wait until it is cool.
Spills of hot food may cause burns.
▶ Hold the handle of the pan when stirring or turning food.
This helps prevent spills and movement of the pan.
DO NOT TOUCH SURFACE UNITS OR AREAS NEAR
UNITS. Surface units may be hot even though they are
dark in color. Areas near surface units may become hot
enough to cause burns.
▶ During and after use, do not touch, or let clothing,
potholders, or other flammable materials contact sur-
face units or areas near units until they have had suffi-
cient time to cool. Among these areas are the cooktop
and areas facing the cooktop.
WARNING - DO NOT PLACE METALLIC OBJECTS
SUCH AS KNIVES, FORKS, SPOONS, AND LIDS ON
THE COOKTOP SURFACE SINCE THEY CAN GET
HOT.
Clean Cooktop With Caution.
▶ If a wet sponge or cloth is used to wipe spills on a hot
cooking area, be careful to avoid steam burn.
▶ Some cleaners can produce noxious fumes if applied to
a hot surface.
▶ Do not clean the appliance while it is still hot.
WARNING - The pan detection shut-off feature may not
turn off the cooking zone due to spilled food or objects
placed on the cooktop.
▶ Keep the cooktop clean and do not store objects on the
cooking zones.
CAUTION
If the temperature sensing system is not working properly,
boilovers may result causing burns and injury. WHEN
COOKING WITH THE COOKING SENSOR FUNCTION
OBSERVE THE FOLLOWING
▶ Always put the lid on pots.
▶ Always fill pots with at least 1¼" (3 cm) of liquid.
▶ Always use pots of the appropriate size and type
(enamelware pots, stainless steel and aluminum pots
equipped with wireless temperature sensor).
▶ Always keep the sensor’s window clean.
▶ When using the cooking sensor functions, make sure
that the cookware with the wireless temperature sensor
is placed on the cooking zone where you make the settings.
WARNING
Storage in or on Appliance - The use of corrosive chemicals in heating or cleaning will damage the appliance and
could result in injury.
▶ Flammable materials, corrosive chemicals, vapors or
non-food products should not be stored or used in an
oven or on or near surface units.
▶ The appliance is specifically designed for use when
heating or cooking food.
This appliance is intended for normal family household
use only.
▶ It is not approved for outdoor use.
▶ See the Statement of Limited Product Warranty. If you
have any questions, contact the manufacturer.
WARNING - Using this appliance other than for its intended use can cause fire or injury to persons.
▶ Use this appliance only for its intended use as de-
scribed in this manual.
▶ NEVER use your appliances as a space heater for
warming or heating the room. Doing so may result in
overheating the appliance.
▶ Never use the appliance for storage.
WARNING - TO REDUCE THE RISK OF INJURY TO
PERSONS IN THE EVENT OF A GREASE FIRE, OBSERVE THE FOLLOWING.
▶ SMOTHER FLAMES with a close-fitting lid, cookie
sheet, or metal tray, then turn off the burner. BE CARE-
FUL TO PREVENT BURNS. If the flames do not go out
immediately, EVACUATE AND CALL THE FIRE DE-
PARTMENT.
▶ NEVER PICK UP A FLAMING PAN – You may be
burned.
▶ DO NOT USE WATER, including wet dishcloths or tow-
els – a violent steam explosion will result.
▶ Use an extinguisher ONLY if:
- You know you have a Class ABC extinguisher, and
you already know how to operate it.
- The fire is small and contained in the area where it
started.
- The fire department is being called.
- You can fight the fire with your back to an exit.
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IMPORTANT SAFETY INSTRUCTIONS
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Do not heat or warm unopened food containers. Build-up
of pressure may cause the container to burst and cause
injury.
Liquid between the pot base and the cooktop may build up
steam pressure. This may cause the pot to jump suddenly
causing injury.
▶ Always keep the cooktop and bases of pots dry.
When cooking with a double-boiler, the cooktop and cooking vessel may crack due to overheating.
▶ The cooking vessel in the double-boiler must not come
in direct contact with the bottom of the pot filled with
water.
▶ Use only heat-resistant cookware.
Glazed Cooking Utensils - Only certain types of glass,
glass/ceramic, ceramic, earthenware, or other glazed
utensils are suitable for cooktop or range-top service without breaking due to the sudden change in temperature.
▶ Use only pans that are appropriate for ceramic cook-
tops.
▶ Cookware not approved for use with ceramic cooktops
may break with sudden temperature changes.
Injury and damage to the appliance may occur if control
elements are not used properly.
WARNING
Moisture intrusion may cause an electric shock.
▶ Do not use any steam cleaners or high-pressure clean-
ers to clean the appliance.
If the appliance or the power cord is damaged, this is dangerous.
▶ Never operate a damaged appliance.
▶ If the surface is cracked, you must switch off the appli-
ance in order to prevent a possible electrical shock. To
do this, switch off the appliance via the circuit breaker
in the circuit breaker panel rather than at the main
switch.
▶ If the appliance or the power cord is damaged, immedi-
ately switch off the breaker in the circuit breaker box.
▶ Call Customer Service. →
Page39
▶ Repairs to the appliance must only be performed by
qualified personnel trained for this purpose.
WARNING - If the surface is cracked, switch off the appliance to avoid the possibility of electric shock.
Do Not Cook on a Broken Cooktop - If the cooktop should
break, cleaning solutions and spillovers may penetrate the
broken cooktop and create a risk of electric shock.
▶ Contact an authorized service provider immediately.
1.6 Child safety
WARNING
Do not allow children to use this appliance unless closely
supervised by an adult.
▶ Children and pets should not be left alone or unat-
tended in the area where the appliance is in use. They
should never be allowed to play in its vicinity, whether
or not the appliance is in use.
Do not allow anyone to climb, stand, lean, sit, or hang on
any part of an appliance, especially a door, warming
drawer, or storage drawer.
▶ This can damage the appliance, and the unit may tip
over, potentially causing severe injury.
Do not let children play with the appliance.
CAUTION
Do not store items of interest to children in cabinets above
an appliance or on the backguard of an appliance. Children climbing on the appliance to reach items could be seriously injured.
Do Not Leave Children Alone.
▶ Children should not be left alone or unattended in the
area where the appliance is in use.
▶ They should never be allowed to sit or stand on any
part of the appliance.
WARNING
To avoid the risk of suffocation:
▶ Do not allow children to play with packaging material.
1.7 Electromagnetic interference
WARNING
This induction cooktop generates and uses ISM frequency
energy that heats cookware by using an electromagnetic
field. It has been tested and complies with Part 18 of the
FCC Rules for ISM equipment. This induction cooktop
meets the FCC requirements to minimize interference with
other devices in residential installation. Induction cooktops
may cause interference with television or radio reception.
If interference occurs, the user should try to correct the interference by
▶ Relocating the receiving antenna of the radio or televi-
sion.
▶ Increasing the distance between the cooktop and the
receiver.
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▶ Connecting the receiver into an outlet different than the
cooktop.
▶ It is the user's responsibility to correct any interference.
CAUTION
Persons with a pacemaker or similar medical device
should exercise caution when standing near an induction
cooktop while it is in use.
▶ Consult your doctor or the manufacturer of the pace-
maker or similar medical device for additional information about its effects with electromagnetic fields from an
induction cooktop.
WARNING
The wireless cooking sensor is magnetic and can damage
electronic implants, such as heart pacemakers or insulin
pumps.
▶ Persons with electronic implants must maintain a dis-
tance of at least 4" (10cm) from the wireless cooking
sensor.
▶ Never put the wireless cooking sensor in your pockets.
CAUTION
The cooktop is equipped with a cooling fan on its underside. Materials may be sucked into the fan and compromise the cooling of the appliance or damage the fan.
▶ If the cooktop is installed above a drawer, the drawer
must not contain any objects or paper.
▶ There must be a minimum distance of ¾" (20mm) be-
tween the content of the drawer and the fan input.
WARNING
Malfunctions can cause injuries.
▶ Do not operate this appliance if it is not working prop-
erly, or if it has been damaged. Contact an authorized
service provider.
1.9 State of California Proposition 65
Warnings
This product may contain a chemical known to the State
of California, which can cause cancer or reproductive
harm. Therefore, the packaging of your product may bear
the following label as required by California:
1.8 Proper installation and maintenance
WARNING
In the event of a malfunction, it might become necessary
to turn off the power supply.
▶ Have the installer show you the circuit breaker or fuse.
Mark it for easy reference.
To avoid electrical shock hazard, before servicing the appliance, turn power off at the service panel and lock the
panel to prevent the power from being switched on accidentally.
Proper Installation - Improper installation or grounding can
cause electric shock.
▶ This appliance must be properly installed and grounded
by a qualified technician.
▶ Connect only to properly grounded outlet.
▶ Refer to installation instructions for details.
User Servicing - Do not repair or replace any part of the
appliance unless specifically recommended in this manual.
▶ All other servicing should be referred to an authorized
service provider.
If the supply cord is damaged, it must be replaced by the
manufacturer, its authorized service provider or similar
qualified persons in order to avoid hazard.
7
en-us Preventing material damage
Preventing material damage
2 Preventing material damage
Preventing material damage
NOTICE:
Cookware with rough bottoms scratch the glass ceramic
surface.
▶ Check the bottom of the cookware before setting it
down.
Salt, sugar or grains of sand scratch the glass ceramic
surface.
▶ Never use the cooktop as a working surface or for set-
ting things down.
Overheating can damage the cookware.
▶ Do not heat empty pots or pans.
Hot cookware can cause the electronics to overheat.
▶ Never set down hot pans and pots on the control panel
or the cooktop frame.
When hard or sharp objects fall on the cooktop, they can
cause damage.
▶ Do not let hard or pointed objects fall on the cooktop.
Aluminum foil and plastic melt on hot cooking zones.
▶ Do not let aluminum foil or plastic come into contact
with hot cooking zones.
▶ Do not use cooktop protective film.
Unsuitable cleaning agents can cause shimmering metallic
discolorations on the glass ceramic surface.
▶ Refer to the cleaning recommendations in this manual.
→
"Cleaning and maintenance", Page33
2.1 Overview of the most common types
of damage
Here you can find an overview of the most common types
of damage and suggestions how to avoid them.
Stains
Cause Remedy
Boiled-over food Remove boiled-over food imme-
diately with a glass scraper.
Unsuitable cleaning
agents
Scratches
Cause Remedy
Salt, sugar and sand Do not use the cooktop as a work
Cookware with rough
bases
Discolorations
Cause Remedy
Unsuitable cleaning
agents
Pot abrasion (e.g.
aluminum)
Blisters
Cause Remedy
Sugar, food with a
high sugar content
Use cleaning agents that are suitable for glass ceramic cooktops.
surface or storage space.
Check the cookware.
Use cleaning agents that are suitable for glass ceramic cooktops.
Lift pots and pans when moving
them.
Remove boiled-over food immediately with a glass scraper.
Environmental protection and energy-saving
3 Environmental protection and en-
ergy-saving
Environmental protection and energy-saving
3.1 Disposal of packaging
The packaging materials are environmentally compatible
and can be recycled.
▶ Sort the individual components by type and dispose of
them separately.
3.2 Saving energy
If you follow these tips, your appliance consumes less energy.
Select cookware with a base diameter that matches the
cooking zone. Center the cookware on the cooking zone.
Tip:For frying pans, cookware manufacturers usually
state the top diameter of the cookware. The diameter of
the pan base is usually smaller.
a
The energy is targeted at the cookware.
If you use cookware that is too small, energy is wasted.
If the cookware is too large, much energy is used to
heat up the cookware.
Close cookware with a fitting lid.
a
Cooking without a lid consumes more energy.
Only lift the lid when necessary.
a
If you lift the lid, a lot of energy can escape.
Use a glass lid.
a
If you use a glass lid, you can look inside the cookware
without lifting the lid.
Use cookware with a solid flat bottom.
a
Curved cookware bases increase energy consumption.
Use a cookware size that matches the amount of food you
want to cook.
a
Large cookware with little content consumes a lot of energy.
Cook with a small amount of water.
a
More water requires more energy to heat it up.
Select a lower power level as soon as possible. Select a
suitable power level to continue cooking.
a
For ongoing cooking a lower power level is sufficient.
Induction cooking
4 Induction cooking
Induction cooking
4.1 Advantages of induction cooking
Induction cooking is fundamentally different from traditional cooking methods, since the heat builds up directly in
the cookware. This offers numerous advantages:
¡ Saves time when boiling and frying.
¡ Saves energy.
¡ Easier to care for and clean. Spilled food does not burn
on as quickly.
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Induction cooking en-us
¡ Controlling the heat supply and safety; the cooktop in-
creases or decreases the heat supply as soon as the
user changes the setting. The induction cooking zone
stops the heat supply when you remove the cookware
from the cooking zone without you having to switch it off
first.
4.2 Cookware
Only ferromagnetic cookware is suitable for induction
cooking.
For example:
¡ Enameled steel cookware
¡ Cast iron cookware
¡ Special stainless steel cookware that is suitable for in-
duction cooking
To find out whether your cookware is suitable for induction
cooking, check whether a magnet is attracted to the base
of the item or refer to the manufacturer's specifications.
Some induction cookware does not have a fully ferromagnetic base:
If the base of the cookware is only partially ferromagnetic,
only the area that is ferromagnetic will heat up. This may
mean that heat will not be distributed evenly. The non-ferromagnetic area may not heat up to a sufficient temperature for cooking.
¡ Clay
¡ Copper
¡ Aluminum
Composition of the cookware base
The material(s) from which the base of the cookware is
made may affect the cooking result. Cookware made of
materials that distribute heat evenly in the pot, such as
saucepans with a stainless steel sandwich base, save
time and energy.
You should preferably use cookware with a flat base because uneven cookware bases impair the heat supply.
Empty cookware or cookware with a thin base
Do not heat empty cookware and do not use cookware
with a thin base. The cooktop is equipped with an internal
safety system. However, empty cookware may heat up so
quickly that the "Automatic switch-off" function does not respond quickly enough and an excessive temperature is
reached. As a result, the base of the cookware may melt
and damage the glass plate. In this case, do not touch the
cookware; switch off the cooking zone. If the cooking zone
no longer works after cooling down, contact Customer
Service.
The ferromagnetic area will also be reduced if the material
from which the base of the cookware is made contains
aluminum, for example. This may mean that the cookware
will not become sufficiently hot or even that it will not be
detected.
No cookware/cookware of an unsuitable size
Always place cookware inside the usable area of the cooking surface.
If the cookware is not positioned correctly, is made of an
unsuitable material or is not the right size, lights up in
the cooking zone display. Move the cookware or try again
with a different pot or pan.
If the active cookware is lifted from the cooking surface for
longer than 30seconds, the cooking zone automatically
switches off.
Unsuitable cookware
Never use heat diffuser plates or cookware made of the
following:
¡ Thin-walled normal steel
¡ Glass
Cookware detection
The cooktop uses the ferromagnetic diameter and material
of the base of the cookware to automatically detect the position, size and shape of the cookware being used.
Cookware with a base measuring 3½" to 13½" (90 to
340mm) in diameter is suitable for use.
The cooking zone displays may show a size and shape
that is different from the cookware actually being used.
This is normal and does not affect the functioning of the
cooktop.
→
"FAQs", Page38
9
en-us Familiarizing yourself with your appliance
1
2
Familiarizing yourself with your appliance
5 Familiarizing yourself with your ap-
pliance
Familiarizing yourself with your appliance
This Use and Care Manual covers several models. Your
model may have some but not all of the features listed.
5.1 Cooking surface
The entire cooking surface of the cooktop supplies induction heating. You can place cookware anywhere inside the
usable area of the cooking surface. The position, size and
shape of the cookware will be detected automatically.
You can heat up to five items of cookware at the same
time on the cooking surface.
5.2 Control panel
You can use the control panel to configure all functions of
your appliance and to obtain information about the operating status.
The control panel has touch keys and a touchscreen display.
The touchscreen display gives you an overview of the
cookware on the cooking surface and displays touch fields
for activating the various functions.
When an item of cookware is placed on the cooking surface, the cooking position for this cookware is shown on
the display.
Touch keys and touch fields
The touch keys and fields are touch-sensitive. To select a
function, touch the relevant symbol. The available functions light up on the display.
Touch
key /
touch
field
1.0 - 9.0 Power levels
Function
Main switch
Timer menu
¡ Short-term timer
¡ Stopwatch
Panel lock
Pause function
Cooktop modes
Cooktop mode: Dynamic cooking
Cooktop mode: Professional cooking
Cooktop mode: Classic cooking
Hood control
Basic settings
Detected cooking position
Power Boost Function
Pan Boost function
Keep warm function
Cookware modes
Cookware mode: Single dynamic cooking for
one item of cookware
Cookware mode: Classic cooking for one
item of cookware
Cookware mode: Cooking sensor function
Cookware mode: Teppanyaki
5.3 Overview of the menus
The intuitive menu structure helps you to find your way
around the control panel of your appliance. You can find
out more about the most important menus in this section.
10
Main screen
The main display provides an overview of the indicators
for the cookware on the cooking surface. It displays the
cooking mode and power levels that are set for the cooking zones that are switched on.
Function bar
The function bar at the bottom of the touchscreen display
provides access to a number of functions and to other
menus.
The following options may be displayed in the function bar:
Panel lock
Pause function
Cooktop modes
Hood control
Familiarizing yourself with your appliance en-us
Basic settings
Confirm settings
Exit current menu
Edit setting
Stop timer
Start timer
Information
Info menu
The info menu provides you with information about the appliance or the functions that are currently active.
To access the info menu, touch the symbol on the function bar. The sensor will show when the function is available.
Notifications and alerts
The notifications and alerts support you in operating your
appliance correctly
Notifications:
¡ Notifications inform you that the appliance's status has
changed or that you need to confirm something.
¡ The top line of the display lights up orange.
¡ To return to the main screen, touch .
Alerts:
¡ The alerts inform you that action is required.
¡ The top line of the display lights up blue.
¡ Follow the instructions on the display.
¡ To return to the main screen, touch .
Cooktop mode menu
The cooktop has various functions that apply to the entire
cooking surface.
Touch to enter the cooktop mode menu.
Cooking mode Function
Allows you to select the power level
Professional
cooking
Classic cooking
Dynamic cooking
based on the position of the cookware
on the cooking surface, from right to
left.
Allows you to select the power level for
the cooking position.
Allows you to select the power level
based on the position of the cookware
on the cooking surface, from front to
back.
Cookware mode menu
The cooktop has various functions that apply to the individual cooking positions.
To access the cookware mode menu, ta the cooking position display and then touch .
Cookware mode Function
Allows you to select a particular
Single dynamic cooking for one item of
cookware
Classic cooking for
one item of cookware
power level based on the position
of the cookware by moving it from
front to back on the cooking surface.
Allows you to select the power
level for each item of cookware
directly on the control panel.
Cookware mode Function
You can use the cooking sensor
Cooking sensor mode
Teppanyaki mode
that is attached to the outside of
the cookware to automatically
keep the temperature at a set
level.
The Cooking Sensor mode is
suitable for food that requires
large quantities of water, oil or fat
for boiling or deep fat frying in a
pot.
Allows you to divide the Teppan
Yaki surface into two sections
with different settings.
Depending on the settings, you
can fry food on one section and
keep food warm on the other section, or use the entire area to fry
food at the same power level.
5.4 Cooking position display
When you place cookware on the cooking surface, the indicator for the relevant cooking position lights up on the
touchscreen display.
The display gives you information on the operating status
of the cooking position.
Cooking position display
Meaning
Detected cooking position
¡ The cookware on the cooking sur-
face has been detected.
¡ The cooking position display lights
up.
¡ Touch the symbol to select the
cooking position.
Selected cooking position
¡ The cooking position has been se-
lected.
¡ You can set the power setting.
Cooking position active
¡ The indicated cooking position has
been turned on.
¡ The selected power level lights up in
the display.
No cookware on the cooking position
¡ The cookware has been removed
from the cooking surface.
¡ The selected power level is dimmed.
Other indicators and symbols
¡ The settings for the cooking position
cannot be configured.
¡ Touch the display for more informa-
tion.
Possible causes:
¡ Up to 5 items of cookware evenly
distributed over the cooking surface
can be heated at the same time.
¡ The cookware is not suitable for use
on an induction cooktop.
¡ The appliance has exceeded its
maximum power consumption.
11
en-us Operation
5.5 Residual heat indicator
The cooktop is equipped with several residual heat indicators . The residual heat indicators warn you that one or
more cooking positions are still hot.
Depending on how strong the residual heat is, one, two or
all three bars of the indicator will light up. Do not touch
the cooking surface while the indicators are still lit or immediately after they have gone out.
When you turn off the cooktop the residual heat indicators
will remain lit for as long as the cooking surface is still hot.
Operation
6 Operation
Operation
Here you will find everything you need to know about operating your appliance.
6.1 First time use
When you turn on the appliance for the first time, the
menu for selecting the initial settings appears on the display.
Select the settings you require. Once you have confirmed
these settings, the main screen will appear.
Tip:You can change the settings at any time in the basic
settings menu.
→
"Basic settings", Page29
6.2 Turning the cooktop on or off
Turn the cooktop on or off with the main switch.
Turning the cooktop on
▶ Press .
a The indicator above the main switch lights up.
a After a short time the cooktop is ready for operation.
Note:The cooktop may temporarily reduce the power automatically to protect the fragile parts of your appliance
and to prevent the appliance from producing excess noise.
Setting a cooking zone
Requirement:The cooktop is turned on.
1. Place the cookware on the cooking surface.
a The display shows that a cookware is detected.
2. Touch on the cooking zone display.
a The settings area lights up on the cooking zone display.
3. Within the next 4seconds, scroll up or down in the set-
tings area with your finger until the required power level
is in focus.
To select power level 9.0, tap 9.0 on the cooking zone
display.
Note:If you place cookware on the cooking surface before
turning on the cooktop, the cookware is detected when
you press the main switch. The indicator for the cooking
position will light up on the touch screen display.
Turning the cooktop off
▶ Press .
a The indicator above goes out.
a All cooking positions are turned off.
Notes
¡ The cooktop turns off automatically when all the cooking
zones have been turned off for more than 20seconds.
¡ The selected settings will be stored for 30seconds after
the appliance has been turned off. If you turn the appli-
ance back on during this time, the option to confirm the
previous settings appears on the main screen.
6.3 Cooking zone settings
In order to make settings on a cooking zone, the cooking
zone has to be selected.
Set the desired power level for each cooking zone in the
cooking zone display.
Setting Power level
1.0 lowest power level
9.0 highest power level
Every power level has an intermediate setting. This is
shown in the cooking zone display as . .
Changing the power level
▶ Select the cooking zone and set the required power
level in the cooking zone display.
Turning the cooking zone off
▶ Touch and hold the cooking zone display until power
level 0.0 is displayed.
6.4 Recommended cooking settings
Here you can find recommendations on cooking and an
overview of various dishes with suitable heat levels.
¡ Select power level 8 or 9 for bringing to a boil or initial
frying.
¡ Stir thick liquids occasionally.
¡ Food that needs to be seared quickly, or food which
loses a lot of liquid during initial frying, is best seared in
several small portions.
¡ When you cook with a lid on, turn the heat setting down
as soon as steam escapes between lid and cookware.
¡ Keep the lid on the cookware after cooking until you
serve the food.
¡ When you cook with a pressure cooker, observe the
manufacturer's instructions.
¡ Do not cook food for too long or in too much water. Oth-
erwise the nutrients will be lost. You can use the kitchen
timer to set the optimum cooking time.
12
Operation en-us
¡ Do not heat oil or grease until it smokes. You will
achieve healthier cooking results.
¡ When you brown food, fry small portions one after the
¡ Cookware may become very hot during cooking. We
recommend the use of pot holders.
¡ →
"Saving energy", Page8
other.
Cooking charts
The cooking chart shows which power level is suitable for
each type of food. The cooking time may vary depending
on the type, weight, thickness and quality of the food.
Melting
CAUTION
Stews or liquids can heat up very quickly during cooking
and may overflow or spatter, e.g. soups, sauces or drinks.
▶ Stir continuously.
▶ Heat the food at a suitable power level.
Food Ongoing cooking
setting
Chocolate, coating 1-1.5 Butter, honey, gelatin 1-2 -
Heating or keeping warm
Food Ongoing cooking
setting
Stew, such as lentil stew 1.5-2 Milk 1.5-2.5 Heating sausages in water 3-4 -
Cooking time in min.
Cooking time in min.
Defrosting and heating
Spinach, frozen 3-4 15-25
Goulash, frozen 3-4 35-55
Poaching and simmering
Potato dumplings 4.5-5.5 20-30
Fish 4-5 10-15
White sauces, such as Béchamel sauce 1-2 3-6
Whisked sauces, such as Béarnaise sauce, Hollandaise sauce 3-4 8-12
Boiling, steaming or braising
Rice, with double the amount of water 2.5-3.5 15-30
Rice pudding 2-3 30-40
Unpeeled boiled potatoes 4.5-5.5 25-35
Peeled boiled potatoes with salt 4.5-5.5 15-30
Pasta 6-7 6-10
Stew 3.5-4.5 120-180
Soups 3.5-4.5 15-60
Vegetables 2.5-3.5 10-20
Vegetables, frozen 3.5-4.5 7-20
Stew in a pressure cooker 4.5-5.5 -
Braising
Rolled roasting joint 4-5 50-65
Pot roast 4-5 60-100
Goulash 3-4 50-60
Braising or frying with a small amount of oil
Cook without a lid.
13
en-us Operation
Escalope, plain or breaded 6-7 6-10
Escalope, frozen 6-7 6-12
Chops, plain or breaded 6-7 8-12
Steak, 1¼" (3cm) thick 7-8 8-12
Poultry breast, ¾" (2cm) thick 5-6 10-20
Poultry breast, frozen 5-6 10-30
Rissoles, 1¼" (3cm) thick 4.5-5.5 20-30
Hamburgers, ¾" (2cm) thick 6-7 10-20
Fish and fish fillet, plain 5-6 8-20
Fish and fish fillet, breaded 6-7 8-20
Fish, breaded and frozen, such as fish sticks 6-7 8-15
Shrimp and scampi 7-8 4-10
Sautéeing fresh vegetables and mushrooms 7-8 10-20
Asian stir fries, vegetables and pieces of meat 7-8 15-20
Stir fries, frozen 6-7 6-10
Pancakes, cooked one after the other 6.5-7.5 Omelette, cooked one after the other 3.5-4.5 3-10
Fried eggs 5-6 3-6
Deep-fat frying
Cook without a lid.
5 - 7 oz (150-200 g) per portion in 2 - 4 pints (1-2 liters) oil,
fried in portions.
Frozen products, such as fries, chicken nuggets 8-9 Croquettes, frozen 7-8 Meat, such as chicken portions 6-7 Fish, breaded 6-7 Vegetables, mushrooms, breaded or tempura 6-7 Small baked items, e.g. doughnuts 4-5 -
6.5 Dynamic cooking
Use this function for cooking processes that require the
power level to be changed frequently. This allows you to
change the power level during cooking by moving the
cookware forward or backward.
This function turns the entire cooking surface into a single
cooking area with three different default power levels. Depending on the position of the cookware, the preset power
level for this position is applied automatically. The cooking
zone display shows the power level used for a particular
piece of cookware.
Cooking surface section Default power level
Front 9.0
Middle 5.0
Rear 1.0
You can change the default power levels in the basic set-
tings menu.
→
"Basic settings", Page29
Notes
¡ The functions Power Boost, Pan Boost and Keep Warm
are not available while dynamic cooking is active.
¡ While dynamic cooking is active, the other cooktop
modes are not available.
¡ For more information on the size and positioning of the
cookware, refer to the section on induction cooking
→
Page8
.
14
Activating dynamic cooking
1. Place the cookware on the cooking surface.
2. Touch to enter the cooktop mode menu.
3. Touch to select dynamic cooking.
4. Touch to confirm.
a The three default power levels are displayed on the dis-
play.
a When you move cookware over the cooking surface,
the cooktop automatically starts searching. The power
level of the cooktop section on which the cookware has
been detected is set automatically.
Operation en-us
Setting down the cookware
1. If you have already set a power level for a cookware be-
fore you activate this cooktop mode, the cooking zone
display of this cookware does not show a power level.
You have to confirm the power level that is assigned to
the cooking surface section.
‒ Touch the cooking zone display.
‒ Touch to confirm.
2. If you place a new piece of cookware on the cooking
surface, you have to confirm the assigned power level.
‒ Touch the cooking zone display.
‒ Touch to confirm.
Note:If the size of the cookware is not suitable for this
function, lights up on the cooking zone display. Touch
for more information. To return to the main screen, touch
.
Changing the power level during dynamic cooking
You can change the preset power levels while you are
cooking.
▶ Touch the area you want to change and set a different
power level in the display.
Note:When you deactivate the function, the power levels
return to the default values.
Deactivating dynamic cooking
1. Touch .
2. Select a different cooktop mode and touch to con-
firm.
a The currently active power levels for each item of cook-
ware are retained.
6.6 Professional cooking
Activating professional cooking
1. Place the cookware on the cooking surface.
2. Touch to enter the cooktop mode menu.
3. Touch to select professional cooking.
4. Touch to confirm.
a The three default power levels are displayed on the dis-
play.
a When you move cookware over the cooking surface,
the cooktop automatically starts searching. The power
level of the cooktop section on which the cookware has
been detected is set automatically.
Setting down the cookware
1. If you have already set a power level for a cookware be-
fore you activate this cooktop mode, the cooking zone
display of this cookware does not show a power level.
You have to confirm the power level that is assigned to
the cooking surface section.
‒ Touch the cooking zone display.
‒ Touch to confirm.
2. If you place a new piece of cookware on the cooking
surface, you have to confirm the assigned power level.
‒ Touch the cooking zone display.
‒ Touch to confirm.
Note:If the size of the cookware is not suitable for this
function, lights up on the cooking zone display. Touch
for more information. To return to the main screen, touch
.
Combining cooktop surface sections
The cooktop surface sections with the default power levels
can be combined to form one large surface with the same
power levels.
Use this function for cooking processes that require the
power level to be changed frequently. This allows you to
change the power level during cooking by moving the
cookware to the left or right.
This function turns the entire cooking surface into a single
cooking area with three different default power levels. Depending on the position of the cookware, the preset power
level for this position is applied automatically. The cooking
zone display shows the power level used for a particular
piece of cookware.
Cooking surface section Default power level
Lef 1.5
Middle 9.0
Right 5.0
You can change the default power levels in the basic settings menu.
→
"Basic settings", Page29
Notes
¡ The functions Power Boost and Pan Boost are not avail-
able while professional cooking is active.
¡ While professional cooking is active, the other cooktop
modes are not available.
¡ For more information on the size and positioning of the
cookware, refer to the section on induction cooking
→
Page8
.
15
en-us Operation
1. Touch one of the vertical edges of the middle section
and swipe left or right to the end of the adjacent section.
a The combined area uses the power level of the section
being expanded.
Note:When you deactivate the function, the power levels
return to the default values.
Deactivating professional cooking
1. Touch .
2. Select a different cooktop mode and touch to con-
firm.
a The currently active power levels for each item of cook-
ware are retained.
6.7 Short-term timer
You can use the Short-term timer to set a time of up to
9hours, 59minutes and 59seconds.
The Short-term timer is independent from other settings
and does not switch off a cooking zone.
You can also use the Short-term timer function when the
cooktop is turned off.
Setting the Short-term timer
WARNING
Boilovers can cause smoke and some foods and oils may
catch fire if left on high temperature settings.
▶ When using a timer, always supervise the cooktop.
▶ Do not allow anything to boil over or burn.
2. To separate the combined sections, touch one of the
vertical edges of the area and swipe left or right, until
the hidden section reappears.
1. Press to enter the timer menu.
2. Touch .
3. Touch to confirm.
a 00 I 00:00 lights up on the display.
4. Within the next 10seconds, scroll up or down to set the
time in hours, minutes and seconds.
Changing the power level during professional cooking
You can change the preset power levels while you are
cooking.
▶ Touch the area you want to change and set a different
power level in the display.
16
Operation en-us
5. Touch to confirm.
a and the selected time light up on the function bar.
a The time starts to count down.
a When the time has elapsed, a signal sounds. 00.00
blinks on the timer display.
6. Touch to turn off the signals.
Using the timer plus function
With the timer plus function you can determine how much
time has elapsed since the Short-term timer has elapsed.
Requirement:The Short-term timer has run out and the
timer end signal is still active.
1. Press and hold for a few seconds.
2. Scroll up or down to change the time. Touch to con-
firm.
3. To cancel the timer, touch .
4. Touch to exit the timer menu.
6.8 Stopwatch
The Stopwatch displays the time that has elapsed since
activating the function.
The Stopwatch works independently from the cooking
zones and from other settings. This function does not au-
tomatically switch off a cooking zone.
Starting the Stopwatch
WARNING
Boilovers can cause smoke and some foods and oils may
catch fire if left on high temperature settings.
▶ When using a timer, always supervise the cooktop.
▶ Do not allow anything to boil over or burn.
1. Press to enter the timer menu.
2. Touch .
3. Touch to start.
a The Stopwatch is activated and is shown on the timer
display preceded by +.
a The originally set Short-term timer value is also shown
on the timer display.
2. To set a new value on the Short-term timer, touch the
timer display.
3. To turn off the timers, touch and hold the timer display
for a few seconds.
Pausing the Short-term timer
1. Touch .
2. Touch .
a The timer pauses and is displayed on the main screen.
3. To continue the timer, touch and then to confirm.
Changing or canceling the Short-term timer
1. Touch .
a 00 I 00:00 and light up in the function bar.
a The timer starts to count up.
Pausing the Stopwatch
1. Touch .
2. Touch .
a The timer pauses and is displayed on the main screen.
3. To continue the timer, touch and then to confirm.
Canceling the Stopwatch
1. Touch .
2. Touch .
a The timer is reset to 00.00 and is displayed on the main
screen.
3. Touch to exit the timer menu.
17
en-us Operation
6.9 Booster function for pots
With this function you can heat larger quantities of water
faster than with power level 9. This function temporarily increases the top output of the selected cooking zone.
Restrictions for using the Booster function
This function is available for a maximum of one pot per
side of the cooking surface.
You can set the function when is displayed on the cooking zone display.
6.10 Pan Boost function
With this function you can heat cookware faster than with
power level 9.0.
Recommendations for using this function:
¡ Always use cookware that has not been pre-heated.
¡ Use cookware with a flat base.
¡ Do not use cookware with a thin base.
¡ Never leave empty cookware, oil, butter or lard to heat
up unattended.
¡ Do not place a lid on the cookware.
¡ Refer to the information on cooking with induction for in-
formation on the type, size and positioning of the cookware. →
Restrictions for using the Pan Boost function
This function is available for a maximum of one pan at the
same time.
You can set the function when is displayed on the
cooking zone display.
Page8
If the function is active and you select a second cooking
position on the same side of the cooking surface, the function will be deactivated. The cooking position is automatically set to power level 9.0.
If the function is activated in the center of the cooking surface, you can make settings for other cookware on the left
and right side of the cooking surface.
Activating the Power Boost function
1. Touch the cooking zone symbol.
2. Touch in the cooking zone display.
If the function is active and you select a second cooking
position on the same side of the cooking surface, the func-
tion will be deactivated. The cooking position is automati-
cally set to power level 9.0.
If the function is activated in the center of the cooking sur-
face, you can make settings for other cookware on the left
and right side of the cooking surface.
Deactivating the Power Boost function
1. Touch the cooking zone symbol and select any power
level.
2. Scroll up or down to select .
18
Operation en-us
Activating the Pan Boost function
WARNING
Oil and fat heat up quickly with the Booster for pans function. Overheated oil and fat may ignite.
▶ Never leave the cooktop unattended during cooking.
1. Touch the cooking zone symbol.
2. Touch in the cooking zone display.
Deactivating the Pan Boost function
The function is turned off automatically after 30seconds.
You can turn it off manually before that.
▶ Touch the cooking zone display and set any power
level.
Note:If the function is turned off automatically, the cooking position is automatically set to power level 9.0.
6.11 Keep warm
This function is suitable for melting chocolate or butter and
for keeping food warm.
Activating the keep warm function
1. Select the cooking zone.
2. Select power level 1.5 .
2. Lift the cookware from the active cooking zone and set
it down on the new cooking zone.
a lights up on the new cooking zone display.
3. Touch on the new cooking zone to confirm the trans-
fer of settings.
4. Select the new cooking zone to confirm the settings.
a The settings are transferred. The original cooking zone
switches off.
Deactivating the keep warm function
1. Select the cooking zone.
2. Select any power level.
6.12 Transfer function
You can use this function to transfer the power level or
temperature settings from one cooking zone to another.
To transfer the settings, move the cookware from the
cooking surface area you are using to another area.
If you remove an item of cookware from the cooking surface or move it, the original cooking zone stops heating.
The settings for the cooking zone are retained for 30seconds.
When you set down the cookware in its original position,
the settings are kept.
Using the transfer function
1. The cookware is placed on a cooking zone and you
have made settings.
6.13 Cooking sensor mode
The cooking sensor processes make cooking easy and
produce exceptional results.
How it works:
¡ A wireless cooking sensor is required to use this mode.
→
"Wireless cooking sensor", Page24
cooking sensor forwards information about the temperature of the cookware to the control panel.
¡ The wireless cooking sensor measures the temperature
of the cookware continuously. The power level is controlled and the right temperature is maintained at all
times. This prevents overheating and ensures perfect
results.
¡ Add your food once the selected temperature has been
reached. The temperature is maintained automatically.
You do not have to change the power level.
¡ The Cooking Sensor mode is available over the entire
cooking surface.
¡ You can use up to three cooking sensors at the same
time.
. The wireless
19
en-us Operation
Advantages when using the cooking sensor function
¡ The cooking zone only heats up in order to maintain the
temperature. This saves energy. Oil or fat will not overheat.
¡ The temperature is continuously monitored. This pre-
vents the food from spilling over and you do not need to
change the temperature level.
¡ The cooking sensor mode informs you when the water
or oil has reached the optimal temperature for adding
the food; in some cases the food should be added at
the beginning, refer to the cooking chart.
General notes for using the cooking sensor function
¡ Use cookware with a thick, flat base. Do not use cook-
ware with a thin or domed base.
¡ Fill the cookware so that the contents reach high
enough to cover the cooking sensor's silicone patch.
¡ If you are frying with little oil using a frying pan, always
use the frying sensor function.
¡ Position the cookware in such a way that the wireless
cooking sensor is pointing towards the outer side of the
cooktop.
¡ Do not remove the wireless cooking sensor from the
cookware during cooking.
¡ Remove the wireless sensor from the cookware after
cooking. Take care as you do so because the wireless
cooking sensor can become very hot.
¡ Always cook with the lid on, except when you use the
function for frying with a large amount of oil in the
saucepan, 340°F (170°C).
¡ If no signal sounds, ensure that there is a lid on the con-
tainer. For optimum operation of the cooking sensor, we
recommend always using a lid, except when you use
the function for deep-fat frying with a large amount of oil
in a pot.
¡ Never leave oil unattended when it is being heated. Use
oil that is suitable for deep-fat frying. Do not mix different cooking fats and oils, such as oil and lard. These
mixtures may foam up when they become hot.
¡ If you are not satisfied with the cooking result use more
water the next time, for example when boiling potatoes.
Use the recommended temperature level.
Suitable cookware for the cooking sensor function
¡ Use cookware that is tall enough that, when the re-
quired volume of water is added, the water level is
higher than the silicone patch for the wireless cooking
sensor.
¡ Any cookware that is suitable for induction cooking can
be used for the cooking sensor. Refer to the information
on induction cooking. →
Page8
Types of cooking processes with the cooking sensor function
You can use the cooking sensor function to select the best
type of cooking for each kind of food.
The table shows the various function settings that are
If there is no wireless cooking sensor included with your
cooktop, you can purchase it from specialist retailer, Cus-
tomer Service, or our official website.
available when using the cooking sensor function.
Cooking process Temperature levels
Cookware Examples for use
°F (°C)
Keeping warm, heating 155 (70) Punch, joulash
Poaching in milk 185 (85) Panna cotta, rice pud-
ding
Poaching in water 195 (90) Potato dumplings, rice,
quinoa
Boiling 212 (100) Pasta, gnocchi, veg-
etables
Cooking in a pressure cooker 240 (115) Home-made broths,
legumes
Deep-fat frying at a low temperature 320 (160) Doughnuts, fritters
Deep-fat frying at a medium temperature 340 (170) Breaded fish,
dumplings
Deep-fat frying at a high temperature 355 (180) Frozen French fries
20
Operation en-us
Tips for cooking with the cooking sensor mode
Here you can find recommendations on how to use the different cooking processes for cooking sensor mode.
Keeping warm/heating
¡ Suitable for portions of frozen products, such as
spinach.
¡ Place the frozen product in the cookware.
¡ Add the volume of water specified by the manufacturer.
¡ Cover the cookware with a lid.
¡ Select the temperature recommended in the table.
Simmering
¡ Suitable for cooking food at low temperatures, thicken-
ing sauces, reducing stews and cooking with milk.
¡ Select the temperature recommended in the table for
the food you want to cook.
Boiling
¡ Allows you to boil water with a lid on without boiling
over.
¡ Allows water to be boiled more efficiently.
¡ Select the temperature recommended in the table.
Cooking in a pressure cooker
¡ Follow the manufacturer's recommendations.
¡ After the signal tone sounds, continue cooking for the
recommended time.
¡ Select the temperature recommended in the table.
Deep-fat frying
¡ We recommended heating oil with a lid on.
¡ Once the signal tone has sounded, remove the lid and
add the food.
¡ Select the temperature recommended in the table.
5. Scroll to select .
6. Press the symbol on the wireless cooking sensor.
7. Set the desired temperature on the cooking zone dis-
play.
Setting the boiling point
The point at which water starts to boil depends on the
height of your home above sea level. If the water is boiling
too vigorously or not vigorously enough, you can set the
boiling point.
1. Touch and select the basic setting for cooking sensor
calibration.
2. The boiling point is set to 650 - 1300ft (200 - 400m) by
default. If your home is at an elevation between 650 and
1300ft (200 and 400m) above sea level, there is no
need to change the boiling point.
Note:The temperature level 212°F (100°C) is sufficient
for efficient boiling, even if the water does not boil very
quickly. However, you can change the boiling point. For
example, if you want it to boil more quickly, you can select
a lower altitude.
Setting the cooking sensor function
Requirement:The cooktop is turned on.
1. Attach the wireless cooking sensor to the cookware.
→
"Wireless cooking sensor", Page24
2. Place a pot filled with sufficient liquid on the cooking
zone and cover it with a lid.
3. Select the cooking zone.
4. Press to select the cookware mode .
a The cooking zone starts to heat up. The heat-up indica-
tor lights up gradually in the cooking zone display.
a Once the set cooking temperature is reached, a signal
sounds and the heat-up indicator goes out.
8. Remove the lid after the signal tone and add the food.
Keep the lid closed during the cooking process.
Note:When frying with a large amount of oil, do not cover
the pot with a lid.
Changing the temperature for the cooking sensor
function
You can increase or decrease the temperature by 1 -
10°F (1 - 5°C) while cooking with the cooking sensor
function.
1. Touch the temperature setting in the cooking zone dis-
play.
2. Touch .
3. Select the desired temperature.
4. Touch to confirm.
Turning the cooking sensor function off
1. Touch the temperature setting in the cooking zone dis-
play.
2. Touch to select a different cookware mode.
3. Touch to confirm.
21
en-us Operation
Cooking charts for the cooking sensor function
The following charts provide a selection of dishes and are sorted according to foods. Temperature and cooking time depend on the quantity, condition and quality of the foods.
Meat
Food Function Temperature °F
(°C)
Total cooking time
from sound signal
Poaching
Sausages 195 (90) 10-20
Boiling
Meatballs 212 (100) 20-30
Stewing poultry 212 (100) 60-90
Viennese boiled beef 212 (100) 60-90
Cooking with a pressure cooker
Stewing poultry 250 (115) 15-25
Viennese boiled beef 250 (115) 15-25
Deep-fat frying
Deep-fat frying chicken portions 340 (170) 10-15
Deep-fat frying meatballs 340 (170) 10-15
Fish
Food Function Temperature °F
(°C)
Total cooking time
from sound signal
Poaching
Braised fish 195 (90) 15-20
Deep-fat frying
Deep-fat frying fish in beer batter 340 (170) 340 (170)
Deep-fat frying breaded fish 340 (170) 10-15
Egg dishes
Food Function Temperature °F
(°C)
Total cooking time
from sound signal
Boiling
Boiled eggs 212 (100) 5-10
Vegetables and legumes
Food Function Temperature °F
(°C)
Total cooking time
from sound signal
Boiling
Broccoli 212 (100) 10-20
Cauliflower 212 (100) 10-20
Brussels sprouts 212 (100) 30-40
Green beans 212 (100) 15-30
Chickpeas 212 (100) 60-90
Peas 212 (100) 15-20
Lentils 212 (100) 45-60
Cooking in a pressure cooker
Vegetables in a pressure cooker 250 (115) 3-6
Chickpeas in a pressure cooker 250 (115) 25-35
White beans in a pressure cooker 250 (115) 25-35
22
Operation en-us
Food Function Temperature °F
(°C)
Total cooking time
from sound signal
Lentils in a pressure cooker 250 (115) 10-20
Deep-fat frying
Deep-fat frying breaded vegetables 340 (170) 4-8
Deep-fat frying vegetables in beer batter 340 (170) 4-8
Deep-fat frying breaded mushrooms 340 (170) 4-8
Deep-fat frying mushrooms in beer batter 340 (170) 4-8
Potatoes
Food Function Temperature °F
(°C)
Total cooking time
from sound signal
Poaching
Cooking potato dumplings 185 (85) 30-40
Boiling
Boiling potatoes 212 (100) 30-45
Cooking in a pressure cooker
Potatoes in a pressure cooker 250 (115) 10-20
Pasta and cereals
Food Function Temperature °F
(°C)
Total cooking time
from sound signal
Poaching
Rice 195 (90) 25-35
Polenta 185 (85) 3-8
Semolina pudding 185 (85) 5-10
Boiling
Pasta 212 (100) 7-10
Dumplings 212 (100) 6-15
Cooking in a pressure cooker
Rice in a pressure cooker 250 (115) 5-8
Soups
Food Function Temperature °F
(°C)
Total cooking time
from sound signal
Poaching
Instant creamy soups 195 (90) 10-15
Hervir
Home-made broths 212 (100) 60-90
Instant soups 212 (100) 5-10
Cooking in a pressure cooker
Home-made broths in a pressure cooker 250 (115) 20-30
Desserts
Food Function Temperature °F
(°C)
Total cooking time
from sound signal
Poaching
Rice pudding 185 (85) 40-50
Porridge 185 (85) 10-15
Chocolate pudding 185 (85) 3-5
Boiling
23
en-us Operation
Food Function Temperature °F
(°C)
Total cooking time
from sound signal
Compote 212 (100) 15-25
Deep-fat frying
Deep-fat frying jam-filled doughnuts 320 (160) 5-10
Deep-fat frying ring doughnuts 320 (160) 5-10
Deep-fat frying buñuelos 320 (160) 320 (160)
Frozen products
Food Function Temperature °F
(°C)
Total cooking time
from sound signal
Keeping warm, heating
Vegetables in cream sauce 160 (70) 160 (70)
Boiling
Green beans, frozen 212 (100) 15-30
Deep-fat frying
Deep-fat frying French fries 355 (180) 4-8
Miscellaneous
Food Function Temperature °F
(°C)
Total cooking time
from sound signal
Keeping warm, heating
Heating goulash soup 160 (70) 10-20
Heating mulled wine 160 (70) 5-15
Poaching
Heating milk 185 (85) 3-10
6.14 Wireless cooking sensor
Before you use the cooking functions for the first time, establish the connection between the wireless cooking sensor and the control panel.
Preparing and maintaining the wireless cooking sensor
This section provides you with the following information:
¡ Attaching the silicone patch
¡ Using the wireless cooking sensor
¡ Cleaning
¡ Replacing the battery
You can retroactively purchase the silicone patch and
cooking sensor from specialist retailers, our technical customer service or our official website. When doing so, quote
the relevant reference number:
00577921 Set of 5 silicone patches
CA060300 Cooking sensor and set of 5 silicone
patches
Attaching the silicone patch
The silicone patch secures the cooking sensor to the
cookware. If you are using an item of cookware with the
cooking functions for the first time, attach the silicone
patch to the cookware. Note:
1. The part of the pan to which the patch is to be adhered
must be free of grease. Clean the cookware, dry it thoroughly and wipe the area where the patch is to be adhered using alcohol, for example.
2. Remove the protective film from the silicone patch. Ad-
here the silicone patch in the correct place on the outside of the pan using the supplied template as a guide.
3. Press down all over the surface of the silicone patch, in-
cluding in the center.
The adhesive requires 1 hour to fully cure. Do not use
or clean the cookware during this time.
Notes
¡ The cookware with the silicone patch must not be left to
soak for long periods in soapy water.
¡ If the silicone patch comes loose, use a new one.
Attaching the wireless cooking sensor
Place the cooking sensor squarely onto the silicone patch.
24
Notes
¡ Ensure that the silicone patch is completely dry before
attaching the cooking sensor.
¡ Position the cookware in such a way that the cooking
sensor is pointing towards the outer side of the cooktop.
¡ To prevent overheating, do not align the cooking sensor
to any other hot cookware.
¡ When you are not using the cooking sensor, remove it
from the cookware and store it in a clean, secure location, away from any heat sources.
¡ You can use up to three cooking sensors at the same
time.
Connecting the wireless cooking sensor to the control panel
The cooking functions are available as soon as the wireless cooking sensor has been connected to the control
panel correctly.
1. Touch in the function bar to enter the basic settings.
2. Select the setting for cooking sensor pairing.
3. Touch .
4. Briefly touch the symbol on the wireless cooking sen-
sor within the next 30seconds.
After a few seconds, the status of the connection be-
tween the cooking sensor and the control panel is indicated.
5. Touch .
6. To connect another cooking sensor, touch . To exit
the basic settings, touch .
7. If the connection has failed, reset the wireless cooking
sensor and repeat the connection procedure.
→
"Resetting the wireless cooking sensor", Page25
8. If there are problems with the connection due to a trans-
mission error, repeat the connection procedure.
9. If no connection can be established, inform Customer
Service.
Note
The connection may not be established correctly for the
following reasons:
¡ Bluetooth® communication error.
¡ You have not pressed the symbol on the cooking
sensor within 30seconds after selecting the cooking
zone.
¡ The battery in the wireless cooking sensor is almost flat.
Operation en-us
Resetting the wireless cooking sensor
1. Press and hold for 8 to 10seconds.
a While you keep the touch key pressed, the LED indica-
tor on the wireless cooking sensor lights up three times.
2. When the LED lights up for the third time, release the
touch key.
a The reset procedure starts.
a When the LED goes out, the wireless cooking sensor
has been reset.
3. Repeat the connection process.
Cleaning
Do not clean the wireless cooking sensor in the dish-
washer.
Cooking sensor
Clean with a damp cloth. Do not place in the dishwasher
and do not get it wet.
When you are not using the cooking sensor, remove it
from the cookware and store it in a clean, secure location,
away from any heat sources.
Silicone patch
Clean and dry before attaching the cooking sensor. Suit-
able for dishwashers.
Note:The cookware with the silicone patch must not be
left to soak for long periods in soapy water.
Cooking sensor window
The cooking sensor window must always be clean and
dry. Note:
¡ Remove dirt and oil splatters regularly.
¡ For cleaning, use a cloth or q-tips and window cleaning
solution.
Notes
¡ Do not use hard or rough objects such as bristle
brushes or scouring pads to clean the cooktop, and do
not use scouring agents.
¡ Do not touch the window of the wireless cooking sensor
with your fingers; this will soil or scratch it.
Replacing the battery
If the cooking sensor does not light up when you touch the
symbol, the battery has discharged. Replacing the battery:
25
en-us Operation
!
+
1. Remove the silicone cover from the lower section of the
cooking sensor casing and remove both screws using a
screwdriver.
2. Open the cap on the cooking sensor. Remove the bat-
tery from the lower section of the casing and insert a
new battery. In doing so, pay attention to the correct
alignment of the battery terminals.
3. Close the cap on the cooking sensor. The indentations
for the screws on the cap must be aligned with the indentations on the lower section of the casing. Tighten
the screws with a screwdriver.
4. Reattach the silicone cover back to the lower section of
the cooking sensor casing.
Note:Do not use any metal objects to remove the battery. Do not touch the battery terminals.
26
Note:Use only high-quality CR2032 batteries in order to
guarantee a long service life.
Declaration of Conformity
BSH Home Appliances Corporation hereby declares that
the appliance with wireless cooking sensor function meets
the basic requirements and other relevant provisions of
the Directive 2014/53/EU.
A detailed Declaration of Conformity in accordance with
Directive RED can be found at www.gaggenau.com on the
product page for your appliance under "Additional docu-
ments.
The logos and the Bluetooth® brand are registered trade-
marks and property of Bluetooth SIG, Inc. These trade-
marks are used by BSH Home Appliances Corporation un-
der licence. All other marks and trade names are the prop-
erty of the respective companies.
6.15 Single dynamic cooking
With this function, five default power levels are displayed
when you place an item of cookware cooking surface. This
allows you to change the power level during cooking by
moving the cookware forward or backward.
The default power levels are 1.0, 3.0, 5.0 7.0 and 9.0.
Operation en-us
General information:
¡ You can change the default power levels in the basic
settings menu.
→
"Basic settings", Page29
¡ If the function is not available in the settings area, the
cookware may be too big. Use a smaller item of cookware.
¡ If the function does not activate when you select the
power level, the appliance may have reached its maximum power consumption. Refer to the information on
power management.
→
"Basic settings", Page29
¡ Refer to the information on cooking with induction for in-
formation on the type, size and positioning of the cookware. →
Page8
Activating single dynamic cooking
1. Place the cookware on the cooking surface.
2. Touch to enter the cookware mode menu .
3. Scroll to select to select dynamic cooking .
Note:When you deactivate the function, the power levels
return to the default values.
Deactivating single dynamic cooking
1. Touch the power level in the cooking zone display.
2. Touch .
3. Select a different cookware mode.
4. Touch to confirm.
a The function is deactivated. The active power level is
retained.
6.16 Teppanyaki mode
This mode allows you to split the Teppanyaki grilling area
into two halves: A hot area to which a heat setting is as-
signed, and an area to which no heat setting is assigned.
General information:
¡ You can change the heat settings during cooking.
¡ If the function is not available in the settings area, the
cookware may be too big. Use a smaller item of cookware.
Suitable cookware for Teppanyaki mode
There are Teppanyaki griddle plates that are perfectly
suited for this mode.
You can order these parts as optional accessories from
specialist retailers, Customer Service or through our offi-
cial website. Always state the relevant reference number.
Reference
number
GN232110 Griddle style teppanyaki
CA051300 Griddle style teppanyaki
Accessory
13" x 21" (325 x 530mm)
10" x 16" (265 x 415mm)
4. Touch to confirm.
5. Move the cookware over the cooking surface until the
power level you require is set. The power level you
have selected will appear on the cooking zone display.
Changing the power level during dynamic cooking
You can change the preset power levels while you are
cooking.
▶ Touch the area you want to change and set a different
power level in the display.
Activating Teppanyaki mode
1. Place the cookware on the cooking surface horizontally
or vertically.
2. Touch to enter the cookware mode menu .
27
en-us Operation
3. Scroll to select the required Tappanyaki setting .
Depending on the position of the Teppanyaki griddle,
one or more of the following settings are available:
Symbol Position
Vertical position, two areas warm
Vertical position, bottom area warm
Vertical position, top area warm
Horizontal position, two areas warm
Horizontal position, right area warm
Horizontal position, left area warm
Touch to confirm.
4. Select the power level in the cooking zone display.
a The display shows the orientation of the Teppanyaki
griddle.
a The display shows the power level for the entire cooking
zone.
a If you have selected a setting with only one warm area,
the residual heat indicator is displayed in for the area
with no power level.
▶ Touch the area you want to change and set a different
power level in the display.
Note:If you change the orientation of the Teppanyaki grid-
dle, select the appropriate setting for the new position on
the cooking zone display.
Deactivating Teppanyaki mode
1. Touch the power level in the cooking zone display.
2. Touch and select a different cookware mode.
3. Touch to confirm.
6.17 Panel lock
You can use the panel lock to prevent the cooktop from
being turned on accidentally.
Activating the panel lock
Requirement:The cooktop is turned on.
▶ Touch an hold for approximately 4seconds.
a lights up.
a A signal sounds.
a The control panel is locked.
Deactivating the panel lock
Requirement:The cooktop is turned on.
▶ Touch an hold for approximately 4seconds.
a lights up.
a A signal sounds.
a The control panel is unlocked.
6.18 Pause function
With the Pause function, you can interrupt a cooking
process, for example to clean the control panel without
changing any settings.
When you activate the pause function:
¡ All currently active settings light up on the display.
¡ The appliance pauses heating.
¡ If the Short-term timer or Stopwatch is set, it will con-
tinue running, but you cannot change the timer settings.
¡ The pause function has no effect on the main switch.
You can turn off the cooktop at any time.
Changing the power level during Teppanyaki mode
You can change the preset power levels while you are
cooking.
28
Activating the pause function
▶ Touch .
a The cooktop is locked for 30minutes.
a is displayed in the function bar, only if a cooking
process has been started.
Deactivating the pause function
1. Touch .
2. Touch .
a The cooking process is resumed.
Notes
¡ If you do not continue cooking within 30minutes, the
cooktop turns off automatically.
¡ If you move cookware across the cooking surface while
the pause function is active, the settings may be lost.
6.19 Basic settings
You can configure the basic settings for your appliance to meet your needs.
Basic settings overview
Here you can find an overview of the basic settings and the preset factory settings.
Display Setting Options
Brightness Change the brightness of the touchscreen display.
Start screen Choose whether or not the brand logo will be displayed when you turn on
the cooktop.
Sounds Select which signal tones you want the appliance to use.
Power management Restrict the total power of the appliance and adapt it to the local mains con-
nection.
Professional cooking - power
levels
Dynamic cooking - power levels Change the default power levels of the cooking areas for dynamic cooking
Single dynamic cooking - power
levels
Cooking sensor calibration Set your height above sea level to adjust the boiling point.
Cooking sensor pairing Connect the wireless cooking sensor to the cooktop.
Temperature format Change the temperature format.
Language Change the language used on the display.
Start mode Select the cooking mode that you want the cooktop to start with.
Appliance index and production
date
Automatic restore Set how long the appliance saves the most recently used settings after it
Presettings Restore all settings to the factory settings.
Panel lock Set an automatic panel lock.
Hood control Control your hood from the cooktop. Connect the two appliances in the
HomeConnect™ Connect the appliance to your home network and a mobile end device.
Change the default power levels of the cooking areas for professional cooking mode.
mode.
Change the default power levels of the cooking areas for single dynamic
cooking mode.
View information about your appliance.
has been turned off.
home network or by connecting the hood directly to the cooktop.
→
"HomeConnect™ ", Page30
Operation en-us
Changing the basic settings
Requirements
¡ The cooktop is turned on.
¡ All cooking zones are deactivated.
1. Touch to enter the basic settings menu.
a The first setting Brightness is displayed.
2. Swipe to the left or right to select the required setting.
29
en-us HomeConnect™
3. Touch to change the selected setting.
4. Change the selected settings.
The HomeConnect™ app guides you through the entire
registration process. Follow the instructions in the
HomeConnect™ app to implement the settings.
Tips
¡ Consult the HomeConnect™ documents supplied.
¡ Follow the instructions in the HomeConnect™ app as
well.
Notes
¡ Also note the safety information in this instruction man-
ual and ensure that it is also observed when operating
the appliance using the HomeConnect™ app.
¡ Cooktops are not designed to be left unattended. Al-
ways monitor the cooking process.
¡ Operating the appliance on the appliance itself always
takes priority. It is not possible to operate the appliance
using the HomeConnect™ app during this time.
¡ In networked standby mode, the appliance requires a
maximum of 2W.
7.1 Setting upHomeConnect™
Requirements
¡ The appliance is connected to the power supply and is
switched on.
¡ You have a mobile device with a current version of the
iOS or Android operating system, e.g. a smartphone.
¡ The mobile device and the appliance are within range of
your home network's Wi-Fi signal.
1. Download the HomeConnect™ app.
5. Touch to save the changes. To cancel and go back
to the basic settings menu, touch .
6. Touch to exit the basic settings.
HomeConnect™
2. Open the HomeConnect™ app and scan the following
QR code.
7 HomeConnect™
HomeConnect™
This appliance is network-capable. Connecting your appliance to a mobile device lets you control its functions via
the HomeConnect™ app, adjust its basic settings and
monitor its operating status.
The HomeConnect™ services are not available in every
country. The availability of the HomeConnect™ function
depends on the availability of HomeConnect™ services in
your country. You can find information on this at:
www.home-connect.com.
7.2 Overview of the HomeConnect™ settings
You can adjust the settings and network settings for HomeConnect™ by going to your hob's basic settings.
The hob displays the setting "Connection" if the hob is not connected to the home network. All other settings are only displayed if the hob is already connected to the home network.
Symbol Setting Description and options
Connection You can switch the Wi-Fi network on or off.
Connecting to the app You can connect the hob to one or more HomeConnect® accounts.
Setting via the app You can set whether the cooking settings from the HomeConnect®
app can be sent to the hob.
3. Follow the instructions in the HomeConnect™ app.
30
Symbol Setting Description and options
Deleting network settings You can delete the saved connections to the home network.
HomeConnect™ en-us
7.3 Wi-Fi symbols
The Wi-Fi indicator on the main control panel changes depending on the status of the connection and the availability
of the HomeConnect™ server.
Symbol
Description
The Wi-Fi home network is available and the
settings in the HomeConnect™ app are activated.
The Wi-Fi home network is available and the
settings in the HomeConnect™ app are deactivated.
The hob is not connected to the HomeConnect™ server and the settings in the HomeConnect™ app are activated.
The hob is not connected to the HomeConnect™ server and the settings in the HomeConnect™ app are deactivated.
The hob is not connected to the Wi-Fi home network and the settings in the HomeConnect™
app are activated.
No Wi-Fi connection is available and the settings in the HomeConnect™ app are deactivated.
Remote maintenance is carried out and a Wi-Fi
connection is available.
Remote maintenance is carried out and no Wi-Fi
connection is available.
7.4 Changing settings via the HomeCon-
nect™ app
You can use the HomeConnect™ app to change the settings for the cooking zones and send them to the hob.
Requirements
¡ The hob is connected to the home network and to the
HomeConnect™ app.
¡ In order to set the hob via the app, the basic setting
"Setting via the app" must be switched on.
1. Select the setting in the HomeConnect™ app and send
it to the hob.
Follow the instructions in the HomeConnect™ app.
a If cooking settings are transmitted to a cooking zone,
the display shows a confirmation message.
2. Touch to confirm the setting.
a If the setting was previously , a second confirmation
message appears.
3. Touch to confirm the setting.
7.5 Software update
Your appliance's software can be updated using the software update function, e.g. for the purposes of optimization, troubleshooting or security updates.
To do this, you must be a registered HomeConnect™user, have installed the app on your mobile device
and be connected to the HomeConnect™server.
As soon as a software update is available, you are in-
formed via the HomeConnect™app and can start the
software update via the app. Once the update has been
successfully downloaded, you can start installing it via the
HomeConnect™app if you are in your WLAN home net-
work (Wi-Fi). The HomeConnect™app informs you once
the installation is successful.
Notes
¡ You can continue to use your appliance as normal while
updates are downloading. Depending on your personal
settings in the app, software updates can also be set to
download automatically.
¡ We recommend that you install security updates as
soon as possible.
7.6 Remote diagnostics
The Customer Service can access your appliance via Re-
mote Diagnostics if you ask them to do so, if your appli-
ance is connected to the HomeConnect™ server and if
Remote Diagnostics is available in the country where you
are using the appliance.
Tip:Further information and details about the availability
of Remote Diagnostics in your country can be found in the
Service/Support section of your local website: www.home-
connect.com
7.7 Data Protection
Please see the information on data protection.
The first time your appliance is registered on a home
network connected to the Internet, your appliance will
transmit the following types of data to the
HomeConnect™ server (initial registration):
¡ Unique appliance identification (consisting of appliance
codes as well as the MAC address of the installed Wi-Fi
communication module).
¡ Security certificate of the Wi-Fi communication module
(to ensure a secure data connection).
¡ The current software and hardware version of your ap-
pliance.
¡ Status of any previous reset to factory settings.
This initial registration prepares the HomeConnect™
functions for use and is only required when you want to
use the HomeConnect™ functions for the first time.
Note:Please note that the HomeConnect™ functions can
be utilized only with the HomeConnect™ app. Information
on data protection can be called up in the HomeCon-
nect™ app.
7.8 Wi-Fi module
FCC/IC Statements
Model: COM2
FCC ID: 2AHES-COM2
IC ID: 21152-COM2
The HomeConnect™ Wi-Fi module is a communication
device designed to provide communication between appli-
ances and smart devices.
31
en-us Hood Control
This module is integrated at the factory, under direct control of BSH Home Appliances Corporation, and is not user
serviceable or upgradable. At least 7⅞inch (20cm) separation distance should be maintained from device to user.
FCC COMPLIANCE STATEMENT
CAUTION
Changes or modifications not expressly approved could
void your authority to use this equipment.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
¡ This device may not cause harmful interference, and
¡ This device must accept any interference received, in-
cluding interference that may cause undesired operation.
INDUSTRY CANADA STATEMENT
This device complies with Industry Canada license exempt
RSS standard(s).
Operation is subject to the following two conditions:
¡ This device may not cause interference, and
¡ This device must accept any interference, including in-
terference that may cause undesired operation of the
device.
Hood Control
8 Hood Control
Hood Control
You can connect your appliance to a hood and, in this
way, control the functions of your hood via the cooktop.
If both appliances are HomeConnect™ compatible, the
easiest way to connect the appliances is in the HomeConnect™ app. To do this, connect the two appliances to
HomeConnect™ and follow the instructions in the app.
Alternatively, you have the following options for connecting
the appliances together:
¡ Connecting the appliances directly.
¡ Connecting the appliances via your home network.
Notes
¡ Make sure you follow the safety instructions in the Use
and Care Manual for your hood and that these are complied with even when operating the appliance via the
hood controls on the cooktop.
¡ If the appliance is being operated by means of the con-
trols on the hood, this mode of operation always has priority. It is not possible to use the hood controls on the
cooktop during this time.
¡ In networked standby mode, your appliance requires a
maximum of 2W.
8.1 Connecting appliances directly
5. Within 2minutes, initiate the connection process on the
hood. Refer to the operating instructions of your hood.
a When the connecting process is complete, a message
indicates, if the connection has been successful.
a If connection has been successful, lights up on the
display.
6. Exit the basic settings.
Note:You can change the settings anytime in the basic
settings menu.
8.2 Connecting appliances via your home network (Wi-Fi)
If the appliances are connected to each other via your
home network, you can operate the hood via the cooktop
controls or with HomeConnect™.
Note:The appliances can only be connected when both
are connected to the home network and are simultaneously engaged in connecting. If the time allowed for connecting has already expired for one of the two appliances,
start the connection process again.
Requirements
¡ Your router has a WPS button. You will find information
about this in the manual for your router.
¡ The hood is connected to the same home network (Wi-
Fi).
1. Turn on the cooktop.
2. Touch to enter the basic settings menu.
3. Scroll to select Hood control.
4. Select Home Connect.
5. Touch to confirm.
6. Press the WPS button on the router within the next
2minutes.
a When the connecting process is complete, a message
indicates, if the connection has been successful.
8.3 Resetting the connection
If you have problems connecting your appliance to your
home network (Wi-Fi) or if you want to log your appliance
onto a different home network (Wi-Fi) , you can reset the
HomeConnect™ settings.
Note:If you reset the HomeConnect™ settings, the connection to any hood will also be terminated.
1. Turn on the cooktop.
2. Touch to enter the basic settings menu.
3. Scroll to select Hood control.
4. Select Disconnect from network.
5. Touch to confirm.
Connect the appliance directly to your hood to control the
hood via the cooktop. If you connect your cooktop directly
to the hood, it cannot be connected to your home network
as well and you will not be able to use HomeConnect™.
Note:Note the information for connecting the cooktop in
the Assembly Instructions for your hood.
Requirement:The hood is switched off.
1. Turn on the cooktop.
2. Touch to enter the basic settings menu.
3. Scroll to select Hood control.
4. Touch to confirm.
32
8.4 Controlling the hood via the cooktop
In the basic settings menu, you can configure what the
hood should do when the cooktop or individual cooking
zones are switched on or off.
You can select other settings using the control panel.
Setting the fan
1. Touch in the function bar.
2. Select Hood control.
3. Select the fan level in the settings area. The following
settings are possible:
Cleaning and maintenance en-us
0 Fan off
1,
Fan level intensity:
2, 3
Low, medium, high
Intensive setting
2. Select Hood control.
3. Select .
a Depending on the configuration of the hood sensor, the
fan will start automatically when steam is produced. Refer to the operating instructions of your hood.
Depending on your hood model, additional settings may
be available:
Automatic mode
Delay shut off mode
Unknown mode
a The selected setting lights up on the function bar next to
.
Turning off the fan
▶ Select fan setting 0.
Setting automatic mode
1. Touch in the function bar.
Deactivating automatic mode
1. Touch in the function bar.
2. Select a different fan setting.
Setting the hood lighting
You can switch the hood light on and off via the control
panel of the cooktop.
1. Touch in the function bar.
2. Select Light Brightness
3. Select the light intensity.
4. Touch to confirm.
Note:Depending on the basic settings you have selected,
the light will automatically be switched on or off when the
cooktop is switched on or off.
8.5 Overview of the hood control settings
You can adjust the cooktop based hood controls to suit your requirements at any time.
Note:The settings will only be displayed if the appliance is connected to a hood. Some of these settings may not be avail-
able.
Setting Description
Automatic mode Select the fan level for the hood to start when the cooktop is switched
on.
Delay shut off function Keeps the fan running for a certain amount of time after the cooktop
has been switched off.
Brightness Select the brightness level with which the lamp in the hood lights up
when the cooktop is switched on.
Automatic light off Select whether you want the lamp in the hood to be switched off when
the cooktop is switched off.
Disconnecting Cooktop - Hood
Disconnect the direct connection between the hood and the cooktop.
Sync
Cleaning and maintenance
9 Cleaning and maintenance
Cleaning and maintenance
To keep your appliance working efficiently for a long time,
it is important to clean and maintain it carefully.
9.1 Cleaning agents
You can purchase suitable cleaners and glass scrapers
from Customer Support or in our online shop www.gaggenau.com/zz/store.
Tip:Gaggenau cleaners have been tested and approved
for use on Gaggenau appliances. Other recommended
cleaners do not constitute an endorsement of a specific
brand.
Recommended cleaning agents
¡ Glass ceramic cooktop cleaner
¡ Gaggenau glass cooktop cleaner
¡ BonAmi®
¡ Soft Scrub®1 (without bleach)
1
¡ White vinegar
Unsuitable cleaning agents
¡ Glass cleaners which contain ammonia or chlorine
bleach. These cleaners may damage or permanently
stain the cooktop.
¡ Caustic cleaners such as Easy Off®1. These cleaners
may stain the cooktop surface.
¡ Abrasive cleaners.
¡ Metal scouring pads and scrub sponges such as Scotch
Brite®1. These cleaners may scratch the cooktop surface and/or leave metal marks.
¡ Soap-filled scouring pads such as SOS®1. These clean-
ers may scratch the cooktop surface.
¡ Powdery cleaners containing chlorine bleach. These
cleaners may permanently stain the cooktop surface.
¡ Flammable cleaners such as lighter fluid or WD-40®1.
1
These marks are registered trademarks of their respective owners. All other trademarks are trademarks of BSH Home
Appliances Corporation or its affiliated companies.
33
en-us Cleaning and maintenance
9.2 Cleaning the glass ceramic cooktop
WARNING
Clean Cooktop With Caution.
▶ If a wet sponge or cloth is used to wipe spills on a hot
cooking area, be careful to avoid steam burn.
▶ Some cleaners can produce noxious fumes if applied to
a hot surface.
▶ Do not clean the appliance while it is still hot.
CAUTION
Do not use any kind of cleaner on the glass while the surface is hot; use only the glass scraper. The resulting
fumes can be hazardous to your health. Heating the
cleaner can chemically attack and damage the surface.
Requirements
¡ The cooktop has cooled off.
¡ Exception: Remove dry sugar, sugar syrup, milk and
tomato products immediately.
→
"Cleaning recommendations", Page34
1. Wipe off splatters with a clean, damp sponge or a paper
towel.
2. Rinse and dry.
3. If a smudge remains use white vinegar.
4. Rinse and dry again.
5. Apply a small amount of cooktop cleaner with a clean
paper towel or cloth and let it dry.
6. Buff the surface with a clean paper towel or cloth.
9.3 Cleaning the cooktop frame
For models with a metal frame follow these cleaning instructions.
Notes
¡ Wipe the cooktop frame with the grain.
¡ For moderate to heavy soil, use BonAmi®1 or Soft
Scrub®1 (no bleach).
1. Wipe using a damp sponge or cloth.
2. Rinse and dry.
9.4 Cleaning recommendations
Follow these cleaning instructions for removing common
soiling.
WARNING
The blade of the glass scraper is extremely sharp. You
can cut yourself.
▶ Replace the blade immediately, when you see any im-
perfections.
▶ Follow the manufacturer's instructions.
NOTICE:
Diamond rings may scratch the ceramic cooktop surface.
▶ Take off any rings before you clean the ceramic cooktop
surface.
Type of soil Recommendation
¡ Dry sugar
¡ Sugar syrup
¡ Milk
¡ Tomato spills
¡ Melted plastic film
or foil
REMOVE IMMEDIATELY. Failure
to remove these substances immediately can permanently damage the ceramic cooktop surface.
Remove the soil with the glass
scraper while the cooktop surface
is still hot.
Use a new, sharp razor in the
glass scraper.
¡ Remove the cookware and
turn off the cooking zone.
¡ Put on an oven mitt.
¡ Hold the glass scraper at 30°
angle and scrape off the soil.
Be careful not to gouge or
scratch the glass ceramic surface.
¡ Push the soil off the heated
area.
¡ Let the surface cool.
¡ Remove the residue and apply
glass ceramic cooktop cleaner.
¡ Burned-on food
soil
¡ Dark streaks
¡ Dark specks
¡ Lay a damp paper towel or
sponge on top of the soil for
30minutes to soften the soil.
¡ Remove the soil with a plastic
scrubber and glass ceramic
cooktop cleaner or with the
glass scraper.
¡ Rinse the cooktop surface and
dry it.
Greasy spatters ¡ Remove grease with a soapy
sponge or cloth.
¡ Rinse the cooktop surface
thoroughly and dry it.
¡ Apply glass ceramic cooktop
cleaner.
Metal marks: iridescent stain
Pans with aluminum, copper or
stainless steel bases may leave
marks.
Treat metal marks immediately
after the cooktop surface has
cooled off. Failure to do so
makes removal very difficult.
¡ Clean the cooktop surface with
glass ceramic cooktop cleaner.
¡ If this does not remove the
marks, clean the cooktop surface with a damp paper towel
and a mild abrasive (Bon
Ami®1, Soft Scrub®1 without
bleach).
¡ Rinse the cooktop surface and
apply glass ceramic cooktop
cleaner.
1
These marks are registered trademarks of their respective owners. All other trademarks are trademarks of
BSH Home Appliances Corporation or its affiliated
companies.
1
These marks are registered trademarks of their respective owners. All other trademarks are trademarks of BSH Home
Appliances Corporation or its affiliated companies.
34
Type of soil Recommendation
Hard water spots Hot cooking liquids may drip or
spill on the cooktop surface. The
minerals in some water can be
transferred onto the surface and
cause stains.
Remove boilovers and stains before using the cooktop again.
¡ Clean the cooktop surface with
undiluted white vinegar.
¡ Rinse the cooktop surface and
dry it.
¡ Apply glass ceramic cooktop
cleaner.
Surface scratches Small scratches are common and
do not affect cooking. They become smoother and less noticeable with daily use of the glass
ceramic cooktop cleaner.
¡ Apply glass ceramic cooktop
cleaner before cooking to remove sand-like grains and grit
such as salt and seasoning.
¡ Scratches can be reduced by
using pans with bases that are
smooth, clean, and dry before
use. Use recommended glass
ceramic cooktop cleaner daily.
1
These marks are registered trademarks of their respective owners. All other trademarks are trademarks of
BSH Home Appliances Corporation or its affiliated
companies.
Cleaning and maintenance en-us
9.5 Maintenance
This appliance requires no maintenance other than daily
cleaning.
For best results, apply cooktop cleaning cream daily.
35
en-us Troubleshooting
Troubleshooting
10 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance yourself. Please read the information on eliminating issues before contacting Customer Service. This may avoid unnecessary repair costs.
WARNING
Improper repairs are dangerous.
▶ Only authorized service providers should repair the ap-
pliance.
Issue Cause and troubleshooting
The cooktop does not turn on. The power supply has been disconnected.
▶ Check whether the lighting in your kitchen or other appliances in the room are
working.
The appliance has not been connected as shown in the circuit diagram.
1. Disconnect the appliance from the power supply.
2. Make sure the appliance has been connected as shown in the circuit diagram.
There is an electronics fault
▶ If the fault cannot be eliminated, call Customer Service.
The touchscreen display is not responding or has frozen.
The power level of a cooking zone
cannot be increased.
The control panel is damp or there is something on it.
▶ Dry the control panel or remove the object.
Very large items of cookware may affect the maximum power level for the cooking
surface area used.
▶ Reposition the cookware.
A signal tone sounds. There is an object on the touchscreen display.
1. Remove any objects from the control panel and touchscreen display.
2. Do not place hot cookware on the control panel.
The cooktop responds in an unusual manner or cannot be operated properly.
A cooking zone has switched off
automatically.
There is an electronics fault
1. Disconnect the appliance from the power supply.
2. Wait a couple of seconds and reconnect the appliance to the power supply.
3. If the message persists, call Customer Support.
The electronics have overheated. The corresponding cooking zone has switched
off.
1. Wait until the electronics have cooled down sufficiently.
2. Touch any control element.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
There is hot cookware near the control panel. The cooking zone has switched off to
protect the electronics.
1. Remove the cookware from the control panel.
2. Wait a few seconds.
3. Touch any control element.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
All cooking zones have switched
off automatically.
The electronics have overheated. All cooking zones have switched off.
1. Wait until the electronics have cooled down sufficiently.
2. Touch any control element.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
The transfer function cannot be activated.
The original cookware has been removed from its posiiton, and a cookware of a different size has been put in its place.
1. Acknowledge the fault code by touching any touch key.
2. Test the transfer function my setting down the original item of cookware.
3. If the issue persists, call Customer Support.
4. You can cook as usual without using the transfer function.
▶ If the appliance has an issue, call Customer Service.
WARNING
Improper repairs are dangerous.
▶ Repairs to the appliance should only be performed by
authorized service providers.
▶ Only original spare parts may be used to repair the ap-
pliance.
36
Issue Cause and troubleshooting
The cooktop stops heating. A message is shown on the display
The cooking zone has been operating continuously for an extended period of time
without interaction. The automatic time limitation has been triggered.
▶ Touch .
a You can set the cooking zone.
The cooking position has been
switched off. is displayed.
All cooking position adjacent to the
cooking sensor have been
switched off. is displayed.
The cooking sensor has overheated.
1. Wait until the cooking sensor has cooled down.
2. Activate the cooking sensor function again.
The cooking sensor has overheated.
1. If you are not using the cooking sensor function, remove the wireless cooking
sensor from the cookware and keep it away from the cooking zones and other
heat sources.
2. Turn the cooking zone back on.
is displayed. The battery of the wireless cooking sensor is almost drained.
▶ Replace the 3 V CR2032 battery.
→
"Wireless cooking sensor", Page24
is displayed. The connection to the cooking sensor is lost.
▶ Deactivate the cooking sensor function and activate it again.
is displayed. The wireless cooking sensor is faulty.
▶ Inform Customer Support.
The cooking sensor symbol does
not light up and the wireless cooking sensor is not responding.
The battery of the wireless cooking sensor is almost drained.
▶ Replace the 3 V CR2032 battery.
→
"Wireless cooking sensor", Page24
The connection to the cooking sensor is lost.
1. Press and hold the symbol on the wireless cooking sensor for 8-10seconds.
2. Reconnect the wireless cooking sensor to the cooktop.
→
"Wireless cooking sensor", Page24
3. If the problem persists, call Customer Support.
The cooking sensor indicator
flashes twice.
The cooking sensor indicator
flashes three times.
The battery of the wireless cooking sensor is almost drained.
▶ Replace the 3 V CR2032 battery.
→
"Wireless cooking sensor", Page24
The connection to the cooking sensor is lost.
1. Press and hold the symbol on the wireless cooking sensor for 8-10seconds.
2. Reconnect the wireless cooking sensor to the cooktop.
→
"Wireless cooking sensor", Page24
3. If the problem persists, call Customer Support.
is displayed. The cooktop is unable to connect to your home network or to the hood.
1. Switch the appliance off and on again.
a If the fault was a one-off occurrence, the message disappears.
2. If the message appears again, call Customer Service. Please specify the exact
error message when calling.
→
"Customer Service", Page39
/ The supply voltage is incorrect. It is outside the normal operating range.
▶ Contact your electrical utility provider.
The cooking zones do not heat up.
Demo mode is activated.
is displayed.
Disposal en-us
Disposal
11 Disposal
Disposal
Find out here how to dispose of old appliances correctly.
11.1 Disposal of your old appliance
Environmentally compatible disposal allows valuable raw
materials to be recycled.
▶ Dispose of the appliance in an environmentally respon-
sible manner.
Information about current disposal methods can be obtained from your specialist dealer or local authority.
37
en-us FAQs
FAQs
12 FAQs
FAQs
12.1 Using the appliance
Nothing appears on the
display
The display brightness may not be set
correctly. Look at the display from
above and set the brightness in the basic settings.
→
"Basic settings", Page29
12.2 Noises
Why I can hear
noises while I'm
cooking?
Possible noises ¡ A deep humming noise similar to
Noises may be generated while using
the cooktop depending on the properties of the base of the cookware. These
noises are normal for induction technology. They do not indicate that there is a
fault.
a transformer: Occurs when cooking at a high power level. This noise
disappears or becomes quieter when
you reduce the power level.
¡ A quiet humming: The cookware
may be too small for the cooking position or not suitable for induction
cooking. Use larger cookware or
move it to a different position on the
cooking surface.
¡ A quiet whistling noise: This can
be heard when the cookware is
empty. This noise disappears when
you add water or food to the cookware.
¡ Loud whistling noises: These may
arise if you are operating two cooking zones at the same time and at
The main display shows a
warning message and a signal tone
sounds.
Remove any liquid or remnants of food
from the control panel. Remove any objects from the control panel. Refer to
the basic settings section for instructions on how to deactivate the signal
tone.
→
"Basic settings", Page29
the maximum power level. These
whistling noises disappear or become quieter when you reduce the
power level.
¡ Crackling: This noise occurs when
the cookware is made from different
multilayer materials, or if you use
cookware of different sizes and different materials. The volume of the
noise can vary depending on the
quantity of food being cooked or the
cooking method.
¡ Fan noises: The cooktop is
equipped with a fan that switches on
automatically at high temperatures.
The fan may also continue to run after you have switched the cooktop
off if the temperature measured is
still too high.
¡ Clicking: Occasional clicking when
activating or moving an item of cookware is completely normal. Now and
again, other completely random
noises that have nothing to do with
the cookware may occur.
12.3 Cookware
Which cookware is suitable
for the induction
cooktop?
Why is the
cooktop not
heating?
Why is it taking
so long for the
cookware to
heat up or why
is it not heating
up sufficiently
despite being
on a high power
setting?
38
Refer to the section on induction cooking for additional information on which
items of cookware are suitable for the
induction cooking.
→
"Induction cooking", Page8
Make sure the cookware is suitable for
use with an induction cooktop.
Make sure the cookware is suitable for
use with an induction cooktop.
Refer to the section on induction cooking for additional information on which
items of cookware are suitable for the
induction cooking.
→
"Induction cooking", Page8
The depiction of
the cookware
on the touchscreen display
does not match
the actual cookware in terms of
size and shape.
There is cookware on the
cooking surface
that is not being
shown on the
touchscreen
display.
The depiction of the cookware on the
touchscreen display is purely indicative.
Make sure that the cookware is completely inside the usable area of the
cooking surface.
There are more than eight items of
cookware on the cooking surface.
The cookware is too small: A diameter of between 3½ and 13" (90 and
340mm) is recommended. Use a
larger cookware or cookware that is
suitable for induction cooking. Alternatively, switch the positions of the cookware on the cooking surface.
Customer Service en-us
There are two
items of cookware on the
cooking surface. However,
the touchscreen
display displays
this as just one
item of cookware.
There is one
item of cookware on the
cooking surface. However,
the touchscreen
display is showing two or more.
Not every item
of cookware
that is on the
cooking surface
can be activated.
If two pots or pans are placed very
close together on the cooking surface,
the touchscreen display may show
them as one item of cookware. Move
the two items away from each other until the touchscreen display depicts them
separately.
The base of the cookware may be deformed or embossed, or the cookware
may not be suitable for induction cooking. Confirm that the base of the cookware is flat.
¡ You can place up to 8 items of cook-
ware on the cooking surface, but no
more than 6 evenly distributed items
can be used at the same time.
You can place up to 8 items of cookware on the cooking surface, but no
more than 5 evenly distributed items
can be used at the same time.
¡ You can cook with up to 3 items of
cookware on either side. If there is
cookware in the middle of the cooking surface or the cookware is too
large, the number of active pots or
pans is restricted.
¡ One of the items of cookware is not
suitable for induction cooking. The
symbol appears in the touchscreen
display next to the unsuitable pot or
pan.
¡ The appliance has reached its maxi-
mum power output.
The power level
cannot be increased.
Cooking Sensor
mode is not
available.
If you use the
appliance intensively, this may
increase the required cooking
times.
Bubbles are
forming with an
uneven distribution within the
cookware.
The appliance has reached its maximum power output. To make cooking
sensor mode available, switch off other
cooking positions or reduce the power
level of other items of cookware.
Change how the items of cookware are
distributed over the cooking surface.
Check the installation.
This may be due to the fact that internal
safety mechanisms are preventing the
cooktop from overheating. Try moving
the cookware to a different position.
Depending on the power level that is
selected, the type of cookware or the
combination with other cookware, bubbles may form unevenly. This does not
affect the temperature or the cooking
process.
12.4 Cleaning
Question Answer
How can I clean the cooktop?
¡ You can achieve the best results by using special glass-ceramic cleaning products.
Do not use harsh or abrasive cleaning products, dishwater detergent (concentrated) or
scouring pads.
You can find more information about this under
→
"Cleaning and maintenance", Page33
12.5 Home network
Why will the
cooktop not
connect to the
home network
after the WPS
button has been
pressed on the
router?
Why is my mobile device not
logging into the
Home Connect
network?
Once the "Connect automatically" option has been selected, press the WPS
button on the router within the next
2minutes. If this time has already
elapsed, repeat the connection procedure. If the problems persist, restore
the appliance to factory settings.
→
"Basic settings", Page29
Use the SSID "HomeConnect" and
password "HomeConnect" to connect.
Make sure that you have entered all the
characters correctly and that you have
used upper and lower case in the relevant places.
.
Customer Service
13 Customer Service
Customer Service
If you have any questions on use, are unable to eliminate
an issue in the appliance yourself, or the appliance needs
to be repaired, please contact our Customer Service.
With any warranty repair, we will make sure your appliance is repaired by an authorized service provider using
genuine replacement parts. We use only genuine replacement parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
39
en-us STATEMENT OF LIMITED PRODUCT WARRANTY
If you contact the Customer Service, you will need the
model number (E-Nr.) and the production number (FD) of
your appliance.
USA:
1-877-442-4436
www.gaggenau.com
www.gaggenau.com/us/appliances/eshop
CA:
1-877-442-4436
www.gaggenau.com
www.gaggenau.ca
For assistance with connecting to HomeConnect™, you
can also view instructions here:
www.home-connect.com/us/en/help-support/set-up
13.1 Model number (E-Nr.) and production number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
The model number (E-Nr.) can also be found on the glass
ceramic. You can also display the customer service index
(KI) and the production number (FD) in the Basic settings
→
Page29
Making a note of your appliance's details and the Customer Service telephone number will enable you to find
them again quickly.
.
STATEMENT OF LIMITED PRODUCT WARRANTY
14 STATEMENT OF LIMITED
PRODUCT WARRANTY
STATEMENT OF LIMITED PRODUCT WARRANTY
14.1 What this warranty covers & Who it applies to
The limited warranty provided by BSH Home Appliances
(“Gaggenau“) in this Statement of Limited Product Warranty applies only to the Gaggenau appliance sold to you
(“Product“), provided that the Product was purchased:
¡ For your normal, household (non-commercial) use, and
has in fact at all times only been used for normal household purposes.
¡ New at retail (not a display, "as is", or previously re-
turned model), and not for resale, or commercial use.
¡ Within the United States or Canada, and has at all times
remained within the country of original purchase.
The warranties stated herein apply to the original purchaser of the product warranted herein and to each succeeding owner of the product purchased for ordinary home
use during the term of the warranty.
Please make sure to return your registration card; while
not necessary to effectuate warranty coverage, it is the
best way for Gaggenau to notify you in the unlikely event
of a safety notice or product recall.
13.2 Rating plate location
You can find the rating plate of your appliance:
¡ on the underside of the appliance
¡ in the appliance pass
¡ You can also check the Customer Service Index (CSI)
and the FD number in the basic settings.
Rating plate
14.2 How long the warranty lasts
Gaggenau warrants that the Product is free from defects in
materials and workmanship for a period of seven hundred
and thirty (730) days from the date of the original purchase. The foregoing timeline begins to run upon the date
of original purchase, and shall not be stalled, tolled, extended, or suspended, for any reason whatsoever. This
Product is also warranted to be free from cosmetic defects in material and workmanship (such as scratches of
stainless steel, paint/porcelain blemishes, chip, dents, or
other damage to the finish) of the Product, for a period of
sixty (60) days from the date of purchase or closing date
for new construction. This cosmetic warranty excludes
slight color variations due to inherent differences in
painted and porcelain parts, as well as differences caused
by kitchen lighting, product location, or other similar factors. This cosmetic warranty specifically excludes any display, floor, “As Is”, or “B” stock appliances.
14.3 Repair/replace as your exclusive remedy
During this warranty period, Gaggenau or one of its authorized service providers will repair your Product without
charge to you (subject to certain limitations stated herein)
if your Product proves to have been manufactured with a
defect in materials or workmanship. If reasonable attempts
to repair the Product have been made without success,
then Gaggenau will replace your Product (upgraded models may be available to you, in Gaggenau’s sole discretion, for an additional charge). Nothing in this warranty requires damaged or defective parts to be replaced with
parts of a different type or design than the original part. All
removed parts and components shall become the property
of Gaggenau at its sole option. All replaced and/or repaired parts shall assume the identity of the original part
for purposes of this warranty and this warranty shall not be
extended with respect to such parts. Gaggenau's sole lia-
40
STATEMENT OF LIMITED PRODUCT WARRANTY en-us
bility and responsibility hereunder is to repair manufacturer-defective Product only, using a Gaggenau authorized
service provider during normal business hours. For safety
and property damage concerns, Gaggenau highly recommends that you do not attempt to repair the Product yourself, or use a non-authorized service provider; Gaggenau
will have no responsibility or liability for repairs or work
performed by a non-authorized service provider. Authorized service providers are those persons or companies
that have been specially trained on Gaggenau products,
and who possess, in Gaggenau's opinion, a superior reputation for customer service and technical ability (note that
they are independent entities and are not agents, partners,
affiliates or representatives of Gaggenau). Notwithstanding the foregoing, Gaggenau will not incur any liability, or
have responsibility, for the Product if it is located in a remote area (more than 100 miles from an authorized service provider) or is reasonably inaccessible, hazardous,
threatening, or treacherous locale, surroundings, or environment; in any such event, if you request, Gaggenau
would still pay for labor and parts and ship the parts to the
nearest authorized service provider, but you would still be
fully liable and responsible for any travel time or other special charges by the service company, assuming they agree
to make the service call.
14.4 Out of warranty product
Gaggenau is under no obligation, at law or otherwise, to
provide you with any concessions, including repairs, prorates, or Product replacement, once this warranty has expired.
14.5 Warranty exclusions
The warranty coverage described herein excludes all defects or damage that are not the direct fault of Gaggenau,
including without limitation, one or more of the following:
¡ Use of the Product in anything other than its normal,
customary and intended manner (including without limitation, any form of commercial use, use or storage of an
indoor product outdoors, use of the Product in conjunction with air or water-going vessels).
¡ Any party's willful misconduct, negligence, misuse,
abuse, accidents, neglect, improper operation, failure to
maintain, improper or negligent installation, tampering,
failure to follow operating instructions, mishandling,
unauthorized service (including selfperformed "fixing" or
exploration of the appliance's internal workings).
¡ Adjustment, alteration or modification of any kind.
¡ A failure to comply with any applicable state, local, city,
or county electrical, plumbing and/or building codes,
regulations, or laws, including failure to install the product in strict conformity with local fire and building codes
and regulations.
¡ Ordinary wear and tear, spills of food, liquid, grease ac-
cumulations, or other substances that accumulate on,
in, or around the Product.
¡ Any external, elemental and/or environmental forces
and factors, including without limitation, rain, wind,
sand, floods, fires, mud slides, freezing temperatures,
excessive moisture or extended exposure to humidity,
lightning, power surges, structural failures surrounding
the appliance, and acts of God.
In no event shall Gaggenau have any liability or responsibility whatsoever for damage to surrounding property, including cabinetry, floors, ceilings, and other structures or
objects around the Product. Also excluded from this war-
ranty are Products, on which the serial numbers have
been altered, defaced, or removed; service visits to teach
you how to use the Product, or visits where there is nothing wrong with the Product; correction of installation problems (you are solely responsible for any structure and setting for the Product, including all electrical, plumbing or
other connecting facilities, for proper foundation/flooring,
and for any alterations including without limitation cabinetry, walls, floors, shelving, etc.); and resetting of breakers or fuses
TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY
SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT, WHETHER THE CLAIM ARISES
IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES,
WHETHER EXPRESS OR IMPLIED. ANY WARRANTY
IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, SHALL BE EFFECTIVE ONLY FOR THE PERIOD THAT THIS EXPRESS LIMITED WARRANTY IS
EFFECTIVE. IN NO EVENT WILL THE MANUFACTURER
BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, "BUSINESS LOSS", AND/OR PUNITIVE
DAMAGES, LOSSES, OR EXPENSES, INCLUDING
WITHOUT LIMITATION TIME AWAY FROM WORK, HOTELS AND/OR RESTAURANT MEALS, REMODELLING
EXPENSES IN EXCESS OF DIRECT DAMAGES WHICH
ARE DEFINITIVELY CAUSED EXCLUSIVELY BY
GAGGENAU, OR OTHERWISE. SOME STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND SOME
STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO
YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE.
No attempt to alter, modify or amend this warranty shall be
effective unless authorized in writing by an officer of BSH.
14.6 Obtaining warranty service
To obtain warranty service for your product, you should
contact Gaggenau Customer Support at 1-877-442-4436
to schedule a repair.
41
BSH Home Appliances Corporation
1901 Main Street, Suite 600
Irvine, CA 92614
USA
www.gaggenau.com
1-877-442-4436
© 2022 BSH Home Appliances Corporation
*9001444916*
9001444916 en-us (020228)
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