FutureLogic GEN3 Evolution Operator's Manual

Page 1

Operators and Technicians Manual

GEN3 Evolution® Printer

PSA-66-ST3 (RS232/USB)

While PSA-66-ST3 refers to all models of the printer, this manual is primarily for the RS232/USB interface of the GEN3 Evolution printer.

English (US)

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GEN3, Evolution, TCL, ITH, TCL Editor, FLDFU, CommWrangler, FutureLogic Exchange, and FutureLogic are either trademarks or registered trademark s of FutureLogic, Incorporated in the United States and/or other countries. Additional trademarks and intellectual property rights are listed on www.futurelogic-inc.com. All other trademarks and products or brand names mentioned herein are the property of their respective owners.

This document contains Proprietary and Confidential information. Contents are covered by Non-Disclosure Agreement. This document describes product functions and technology that may not be available in a particular gaming

jurisdiction, and would therefore not be available for sale and not approved for use at this time. Please contact your local sales representative for information concerning what features are available in your jurisdiction.

This manual, as well as any software described in it, is furnished under license and may be used or copied only in accordance with the terms of such license. Except as permitted by such license, no part of this manual may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written permission of FutureLogic, Incorporated. The content of this manual including technical information is disclosed and furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by FutureLogic, Incorporated. FutureLogic, Incorporated assumes no responsibility or liability for any errors or inaccuracies that may appear in this manual and/or software. No grant of license or use rights of any such information is made by publication or distribution of this manual.

The information in this manual and/or software described is distributed on an “As Is” basis, without warranty. While every precaution has been taken in the preparation of this book and/or software, FutureLogic, Incorporated shall not have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions and/or information contained in this manual or by the computer software and/or hardware products described in it.

FUTURELOGIC, INCORPORATED (“FUTURELOGI C”) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PUR POSE, REGARDING THE FUTURELOGIC SOFTWARE. F UTURELOGIC DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE FUTURELOGIC SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE FUTURELOGIC SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL FUTURELOGIC, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSI NES S INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE FUTURELOGIC SOFTWARE EVEN IF FUT URELOGIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY F OR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

These specifications are subject to change without notice and may not completely and correctly document the operation of this product.

04/10/2014 MNL-000067 REV.X03

FutureLogic, Inc. • 425 East Colorado Street • S u ite 1 00 • Glendale, CA 91205 USA

Phone 818.244.4700 • Fax 818.244.4764 • www.futurelogic-inc.com • info@futurelogic-inc.com

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Operators and Technicians Manual

Table of Contents

1 Manual Overview ......................................................................................... 1

Introduction ........................................................................................................................................... 1

Applicability ........................................................................................................................................... 1

Intended Audience ................................................................................................................................ 1

Conventions ........................................................................................................................................... 1

2 Product Overview ........................................................................................ 2

Introduction ........................................................................................................................................... 2

Technical Support .................................................................................................................................. 2

Warranty Information ........................................................................................................................... 2

3 Standard Operation ..................................................................................... 3

Introduction ........................................................................................................................................... 3

Product View .......................................................................................................................................... 3

Bezel Light ....................................................................................................................................... 3

LEDs/Status Lights ............................................................................................................................ 4

Ticket and Print Head Release Levers ................................................................................................... 4

Load Tickets ............................................................................................................................................ 4

Clear a Ticket Jam .................................................................................................................................. 6

4 Maintenance & Service ................................................................................ 7

Introduction ........................................................................................................................................... 7

Printer Sensors ....................................................................................................................................... 7

Remove the Printer for Servicing Outside of Game ............................................................................ 8

Replace the Printer in a Game .............................................................................................................. 9

Printer Cleaning ..................................................................................................................................... 9

Cleaning Kits .................................................................................................................................... 9

Procedure ......................................................................................................................................... 9

5 Ports and Cables ........................................................................................ 11

Introduction ......................................................................................................................................... 11

Firmware Upload Port ......................................................................................................................... 11

Front Bezel Port ................................................................................................................................... 11

USB/RS232 Interface Cable .................................................................................................................. 12

RS232 Evaluation Cable ....................................................................................................................... 13

GDS Adapter Cable .............................................................................................................................. 14

6 Configuration T ic k ets ................................................................................ 15

Introduction ......................................................................................................................................... 15

Overview............................................................................................................................................... 15

Print Standard Configuration Ticket .................................................................................................. 15

Print Extended Configuration Ticket .................................................................................................. 15

Detailed Description ............................................................................................................................ 16

Firmware Version .......................................................................................................................... 16

Printer Serial Number ................................................................................................................... 16

Comm Setup .................................................................................................................................. 16

Print Control Parameters .............................................................................................................. 16

Reserved Flash Memory ................................................................................................................ 16

Library Inventory ........................................................................................................................... 16

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Operators and Technicians Manual

7 Memory/LED Module ................................................................................. 17

Introduction ......................................................................................................................................... 17

Overview............................................................................................................................................... 17

Set the Printer Communication .......................................................................................................... 18

COMM Switch Examples ...................................................................................................................... 19

Remove the Memory/LED Module ...................................................................................................... 19

8 Firmware Upgrade ..................................................................................... 20

Introduction ......................................................................................................................................... 20

Method 1: Firmware Upgrade using USB Plug-in (Recommended) ................................................. 20

Overview ........................................................................................................................................ 20

Procedure ....................................................................................................................................... 21

Method 2: Firmware Upgrade using FLDFU Program ....................................................................... 22

Overview ........................................................................................................................................ 22

FLDFU and Driver Installation (First Time) ................................................................................... 22

Procedure: Firmware Upgrade ..................................................................................................... 25

Method 2 Troubleshooting .......................................................................................................... 27

9 Functional Tes ting with CommWrangler™ .............................................. 28

Introduction ......................................................................................................................................... 28

Connection and Setup ......................................................................................................................... 28

Option 1: USB CDC Connection (Instal l a Virtual COM Port) ..................................................... 28

Option 2: Serial Connection ......................................................................................................... 30

CommWrangler .................................................................................................................................... 31

Procedure: Initialize Communications ......................................................................................... 31

Procedure: Print Test Tickets ........................................................................................................ 32

10 Troubleshooting ......................................................................................... 33

Introduction ......................................................................................................................................... 33

Printer Troubleshooting ...................................................................................................................... 33

Printer Errors ........................................................................................................................................ 34

Appendix A Technical Specific ations ........................................................... 35

Introduction ......................................................................................................................................... 35

Printer Specifications ........................................................................................................................... 35

Ticket/Paper Specifications .................................................................................................................. 37

Appendix B Part Numbers ............................................................................ 38

Introduction ......................................................................................................................................... 38

Printer ................................................................................................................................................... 38

Evaluation Kit ....................................................................................................................................... 38

Accessories: Bezels ............................................................................................................................... 39

Accessories: LED PCBs .......................................................................................................................... 43

Accessories: Other ................................................................................................................................ 43

Parts ...................................................................................................................................................... 44

Appendix C Exploded View .......................................................................... 47

Appendix D Schematics ................................................................................ 49

Introduction ......................................................................................................................................... 49

Index ............................................................................................................. 56

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Operators and Technicians Manual

List of Figures

Figure 3-1 GEN3 Evolution Printer Components ................................................................................ 3

Figure 3-2 Ticket and Print Head Release Levers ............................................................................... 4

Figure 3-3 Pull Printer Forward ........................................................................................................... 4

Figure 3-4 Fan Paper ............................................................................................................................ 5

Figure 3-5 Load Ticket Stack ................................................................................................................ 5

Figure 3-6 Lid Release Lever and Ticket In Slot .................................................................................. 6

Figure 3-7 Print Head Release Lever ................................................................................................... 6

Figure 4-1 Printer Sensors .................................................................................................................... 7

Figure 4-2 Pull Printer Forward ........................................................................................................... 8

Figure 4-3 Disconnect Interface Cable Connector ............................................................................. 8

Figure 4-4 Pull and Hold Release Slide ............................................................................................... 8

Figure 4-5 Printer Cleaning Kit ............................................................................................................ 9

Figure 4-6 Pull Print Head Release Lever ............................................................................................ 9

Figure 4-7 Clean Print Head .............................................................................................................. 10

Figure 4-8 Clean Sensors .................................................................................................................... 10

Figure 4-9 Clean Rollers ..................................................................................................................... 10

Figure 5-1 Firmware Upload Port ...................................................................................................... 11

Figure 5-2 Front Bezel Port ................................................................................................................ 11

Figure 5-3 USB/RS232 Interface Cable ............................................................................................... 12

Figure 5-4 RS232 Evaluation Cable ................................................................................................... 13

Figure 5-5 GDS Adapter Cable .......................................................................................................... 14

Figure 6-1 Configuration Tickets ....................................................................................................... 15

Figure 7-1 Memory/LED Module ....................................................................................................... 17

Figure 7-2 Memory/LED Module Screws ........................................................................................... 19

Figure 7-3 Pull Out Module ............................................................................................................... 19

Figure 8-1 Plug Adapter Cable into Firmware Upload Port ............................................................ 21

Figure 8-2 InstallShield Wizard ......................................................................................................... 23

Figure 8-3 Device Manager ............................................................................................................... 23

Figure 8-4 Update Driver Software Window ................................................................................... 24

Figure 8-5 Device Manager ............................................................................................................... 24

Figure 8-6 Printer Connection to Laptop .......................................................................................... 25

Figure 8-7 FLDFU Main Window ....................................................................................................... 25

Figure 8-8 FLDFU Main Window – Progress Area ............................................................................ 26

Figure 8-9 FLDFU Main Window – Status Area ................................................................................ 26

Figure 9-1 Printer and Laptop Connection ....................................................................................... 28

Figure 9-2 Device Manager – Other Dev ice s .................................................................................... 29

Figure 9-3 Device Manager ............................................................................................................... 29

Figure 9-4 RS232 Evaluation Cable Connections .............................................................................. 30

Figure 9-5 CommWrangler Main Window ....................................................................................... 31

Figure 9-6 Printer Status Window ..................................................................................................... 31

Figure 9-7 CommWrangler – Print Test Tickets ................................................................................ 32

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Example

Description

Operators and Technicians Manual

1 Manual Overview

Introduction

This manual is a comprehensive guide to the specifications and usage of the GEN3 Evolution® printer (PSA-66-ST3).

Applicability

This manual covers the GEN3 Evolution printer using an RS232/USB interface.

Intended Audience

Operators and Technicians

Conventions

This is a Note. A note includes information that emphasizes or supplements important points of the topic.

This is a Tip. A tip provides techniques and procedures to aid with a task.

Bold text

This is a Caution. A Caution emphas izes information that may cause damage to equipment and/or injury to a person.

This document uses this style to identify a field, a button to press, a command selection, and an option selecti o n .

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2 Product Overview

Introduction

Thank you for choosing the FutureLogic GEN3 Evolution printer. Features of the GEN3 Evolution printer include:

• Universal connectivity. The GEN3 Evolution printer

supports RS232, Netplex and USB 2.0 (Future GSA

Compliant, GDS, SPC/IGT Compliant) connectivity with a

simple change of firmware.

• High-speed printing. Up to 8 inches per second printing.

• ITH® Intelligent Ticket Handling. The GEN3 Evolution

printer advanced technology presents the ticket only

after it is fully printed and separated.

• Firmware upgrade via FLDFU utility or directly via USB

plug-in thumb drive.

• Enhanced low paper sensor to eliminate paper waste.

• Upgradable via expansion slot.

• Paper jam reduction via blocked bezel detection.

• 450 Standard Ticket capacity.

• Hot Swappable.

Operators and Technicians Manual

Technical Support

Email: techsupport@FutureLogic-Inc.com Web site: http://www.futurelogic-inc.com/support/ Service & Support Center Hotline (US Customers ONLY): 1-855-FL-HELP-U (1-855-354-3578)

Warranty Information

The GEN3 Evolution printer comes w it h a two-year warranty.

Page 8

Component

Description

●

Ticket Tray (450 tickets)

Lid

Release

Lever

Ticket Out Slot,

, and

Bezel Light

Ticket In Slot

FEED Button

LED Status Lights

3 Standard Operation

Introduction

This chapter covers the standard usage of the GEN3 Evolution printer.

Product View

Bezel

Operators and Technicians Manual

Figure 3-1 GEN3 Evolution Printer Components

Ticket In Slot Use to load ticket stock with automatic alignment. Lid Release Lever Push to access the Print Head, Paper Path, Feed Rollers, and Ticket Release Lever. Ticket Out Slot Use to access printed tickets.

(Optional) Bezel and Bezel Light

FEED Button Use to feed paper or print Configuration Tickets (see page 6). LED Status Lights Use to determine the printer status. See also page 4. Ticket Tray Use to hold up to 450 tickets.

Use to attach the Bezel to the printer or mount to align the Bezel with the printer Ticket Out Slot when the game or kiosk door is closed. See also Bezel Light on page 3.

Bezel Light

The front Bezel Light determines the printer state without opening the game or kiosk. For the current ratings of the Bezel Ports, see page 11.

Bezel Display Status Description

ON Printer idle and ready

Slow flash Tickets low or printer error

Fast flash Ticket printing / take ticket

○ OFF Printer or game is switched off

Page 9

Condition

Ready

(Green)

Paper

(Yellow)

Open

(Orange)

Fault (Red)

Print Head Release Lever

Ticket Release Lever

Operators and Technicians Manual

LEDs/Status Lights

The LEDs report the printer status whenever power is present. For troubleshooting, see page 34.

No Power Ready ON

*Flashing* No Ticket Detected ON Paper Jam Detected ON ON

*Flashing* Printer Lid Open ON Firmware Problem (Flushed) ON ON ON ON Hardware Fault Detected ON

Ticket and Print Head Release Levers

The GEN3 Evolution printer includes two Release Levers, accessible by opening the Printer Lid:

• Ticket Release Lever. Use to release or remove tickets.

• Print Head Release Lever. Use during cleaning and maintenance.

Figure 3-2 Ticket and Print Head Release Levers

Load Tickets

Note:

If the printer detects it has no tickets or a ticket-low condition, the Bezel Light will flash.

1. Open the game door.

2. Pull the printer forward on its Sliding Base. The Yellow Status Light (Paper) will be lit on the printer.

Figure 3-3 Pull Printer Forward

Page 10

Black Index Mark

3. Open a new ticket stack and fan it out.

Note:

It is normal for tickets to stick together slightly due to pre-printing and packing. Bend or fan the stack as shown to loosen them.

Figure 3-4 Fan Paper

4. Load the new ticket stack. Note the Index Mark position.

Operators and Technicians Manual

Figure 3-5 Load Ticket Stack

5. Feed the first ticket into the Ticket In Slot with the Index Mark side up. The ticket automatically aligns; the Status Light changes from Yellow (Paper) to Green (Ready).

Note: With no ticket present, over time the Print Head may stick slightly to the Rubber Roller. An indicator of this is if the motor turns but the ticket does not feed. To remedy, lift the Printer Lid; use the Ticket Release Lever to release the Print Head from the Roller; close the Lid; and reload the ticket stock.

6. Push in the printer. Close the game door to resume normal operations.

Page 11

Lid

Release

Lever

Ticket In Slot

Print Head Release Lever

Operators and Technicians Manual

Clear a Ticket Jam

When clearing a ticket jam:

• Keep the ticket path from the entry point of the Ticket In Slot, through the printer, cutter, and the

ticket module chute are clear of tickets or obstructions.

• Do not allow a screwdriver or other probing object to make contact with the printer. This can cause

permanent damage to the printer.

1. Remove the ticket from the Ticket In Slot.

2. Press the Lid Release Lever. The spring-loaded Lid opens, exposing the paper path.

Figure 3-6 Lid Release Lever and Ticket In Slot

3. Remove the jammed ticket. If necessary, pull the Print Head Release Lever to access the ticket path through the print mechanism.

Figure 3-7 Print Head Release Lever

4. Once you clear the jam, reverse these steps to return the printer to a ready state.

5. Load the ticket stock.

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Num

Sensor

Description

Operators and Technicians Manual

4 Maintenance & Service

Introduction

This chapter provides instructions on printer maintenance and service outside of the game.

Printer Sensors

The printer has five sensors that work with the game firmware to provide reliable trouble-free operation.

Figure 4-1 Printer Sensors

1 Printer Tray

(Drawer Open)

2 Lid Open

(Printer Open)

3 Ticket Taken

(Paper Taken)

4 Ticket Low

(Paper Low)

5 Paper Out /

Index Mark

This plastic tab and sensor detects if the printer is pulled forward.

This plastic tab and sensor detects if the Printer Lid is open.

This sensor detects tickets being presented and if the ticket is taken. It is located in front of the feed rollers, just behind the Ticket Out Slot.

This sensor, located under the Ticket Tray, activates when the last ticket is taken from the Ticket Tray. This sensor determines when the paper stack has approximately 1 or 2 tickets remaining. A Paper Low condition automatically resets once a stack with a greater height is loaded. Paper low sensing occurs when the system is idle and takes a few seconds to detect the new paper lev e l.

This sensor is located within the Print Head. It detects when a ticket is present. It also detects the index top-of-form (TOF) mark.

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Operators and Technicians Manual

Remove the Printer for Servi cing Outside of Game

The GEN3 Evolution printer mounts inside the machine on its own fixed-position Sliding Base. The main body of the printer slides forward to a stop-point on the base for easy access (for example, to load tickets).

Note: Although the printer is hot swappable, it is still a good pr actice to turn off the power.

CAUTION! ESD Sensitive Equipment!

Electronic boards and their components are sensitive to static electricity. Care must be taken during all handling operations an d inspections of this product in order to ensure product integrity at all times.

Do not handle this product out of its protective enclosure while it is not in use for operations purposes unless it is otherwise protected. Discharge your clothing before touching the assembly. Discharge tools before use.

Where a safe workstation is not guaranteed, it is important for the user to be electrically discharged before touching the product with his/her hands or tools.

1. From the game, open the game door and disconnect the power.

2. Pull the printer forward until it stops in the Sliding Base.

Figure 4-2 Pull Printer Forward

3. (Optional) Remove the paper from the printer.

4. Disconnect the Interface Cable Connector.

Figure 4-3 Disconnect Inter f a ce Cable Connector

5. Push and hold the Release Slide (on bottom of printer) and pull out the printer from its Sliding Bas e.

Figure 4-4 Pull and Hold Release Slide

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Operators and Technicians Manual

Replace the Printer in a G ame

1. Align the printer with the Sliding Base; slide back.

2. Reconnect the Interface Cable Connector.

3. Push the printer back into the machine.

Printer Cleaning

Cleaning Kits

FutureLogic recommends our Cleaning Kits (P/N 350-00292-101) to clean the printer. Each kit includes a cleaning swab, cleaning wipe and a feed-though cleaning card.

Figure 4-5 Printer Cleaning Kit

Pure water or Isopropyl Alcohol IPA Alcohol (99% or more) along with a dampened, lint-free cloth also is sufficient to clean dirty sensors and rollers. Do not use tissue paper, which can disintegrate.

Procedure

Use the following order to minimize the transfer of dirt onto Sensors and the Print Head.

Note:

For detailed instructions, see the Printer Cleaning Guide (MNL-000054).

1. Pull the printer forward on its Sliding Base.

2. Remove any loaded ticket.

3. Raise the Printer Lid.

4. Pull the Print Head Release Lever to release the Print Head.

Figure 4-6 Pull Print Head Release Lever

5. Blow or brush away any excess dirt.

Tip: An air nozzle is ideal to blow away dust.

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Print Head

Rollers

Operators and Technicians Manual

6. Clean inside the Print Head. a. Push down and hold the Print Head Release Lever. b. Use the cleaning swa b to wipe gently along a nd inside the Print Head. c. Release the Print Head Release Lever.

Figure 4-7 Clean Print Head

7. Clean the sensors. a. Dampen the cleaning swab or cloth. b. Clean the sensors – in particular the Printer Open (2) and Ticket Taken Sensors (3).

Figure 4-8 Clean Sensors

8. Clean the Feed and Print Head Rollers. a. Use a damp cleaning cloth to wipe the Rollers. b. Turn the Roll ers by hand.

Feed Rollers

Figure 4-9 Clean Rollers

9. After cleaning is complete: a. Push in the Print Head Release Lever to close the Print Head. b. Close the Printer Lid. c. Push the printer back into its position on the Slidi ng Base. d. Reload tickets.

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Bezel LED Control Port

1 2 3

Function

Firmware Upload Port

Function

Switched 24VDC, 1.5A Max.

BGND

Frame (Chassis) Ground

+24VDC

Operators and Technicians Manual

5 Ports and Cables

Introduction

This chapter describes the port p in-outs and cables for the printer.

Firmware Upload Port

The Firmware Upload Port is a mini USB port inside the Printer Lid. This port upgrades the printer firmware using the USB Plug-In feature while the printer is in and receiving power by the game.

1 V Bus 2 D3 D+ 4 GND 5 GND

Figure 5-1 Firmware Upload Port

To upload firmware to the printer, see page 20.

Front Bezel Port

The Front Bezel Port provides power for illumination of a Bezel attached to the front of the printer. Alternatively, door-mounted Bezels connect to the Interface Cable to draw power for illumination.

Figure 5-2 Front Bezel Port

Page 17

Base Port

Bezel LED Control Port

USB Port (Series A)

Auxiliary COMM Port

RS232 Power/COMM Port – 14 Pin

3 2 4

P/N 350

14 8

Function

DGND

RX2/SCL

DTR 232

TX2/SDA

No Connect

RX1 232

Switched +24V

TX1 232

USB N

No Connect

USB P

No Connect

MRESET

No Connect

+24V

USB +5V

RTS 232

USB GND

Function

MRESET

+24 VDC

No Connect

Switched +24VDC

No Connect

DGND

No Connect

RX1 232

DGND

TX1 232

+24 VDC

DTR 232

DGND

RTS 232

Function

DGND

RX2/SCL

TX2/SDA

No Connect

Function

Switched +24V

No Connect

GND

Function

USB BUS +5V

USB N

USB P

GND

Operators and Technicians Manual

USB/RS232 Interface Cable

The Interface Cable connects the printer through the Base Port and to the machine through the RS232 Power/ COMM Connector (14-pin).

There are three additional connectors to which connection is optional: USB, Auxilia ry Bezel, and Auxiliary Comm Port (RS232).

-00268-100

Figure 5-3 USB/RS232 Interface Cable

Note: For the Bezel LED Port on the

cable, no Intermitted or in rush current exceeding 1.5A is allowed.

Page 18

1 2 3

P/N 150

Bezel LED Port

DB9 RS232 Port

Function

No connect

DTR 2 TX 7 No connect

RX 8 RTS 4 No connect

No connect

GND

Power Port

shield ring – 4

Function

No connect

Modulated +24VDC

No connect

GND

No connect

RS232 RXD

GND

RS232 TXD

+24 VDC

DTR 7 GND

RTS

Function

Modulated +24VDC

No connect

GND

Function

+24VDC

GND

No connect

Base Port

Operators and Technicians Manual

RS232 Evaluation Cabl e

The Evaluation Cable connects the printer outside of the machine. It has a 24Vdc power input port and a standard RS232 COM (DB9) port for PC communications.

-00013-100

Figure 5-4 RS232 Evaluation Cable

Page 19

P/N 150

Base Port

4-pin GDS Connector

8 1 14

Operators and Technicians Manual

GDS Adapter Cable

The GDS Power Adapter Cable is an optional cable that powers the printer from a standard 1 x 4 Mo l ex mini-fit GDS power port.

-00164-100

Figure 5-5 GDS Adapter Cable

Page 20

Comm setup

Firmware version

and build date

Printer serial

number

Reserved flash

memory

Print control

parameters

Library Inventory:

templates,

print regions,

graphics, fonts

Additional firmware build details

Additional ticket layout details

Operators and Technicians Manual

6 Configuration Tickets

Introduction

This chapter provides detail description of the Configuration Tickets .

Overview

The Configuration Tickets allow you to identify the current firmware and parameters of each printer. There are two configuration tickets available for printing: Standard and Extended.

Print Standard Configuration Ticket

Print Extended Configuration Ticket

TCL™

Standard Extended

Figure 6-1 Configuratio n T i c k e t s

• Press the FEED button 2 times within 2 seconds.

• Immediately after printing the Standard Configuration Ticket, press twice the FEED button.

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Code

Communication Setting

Firmware

Device

Comm

Country/Jurisdiction

Usage

Release #

Code

Description

Operators and Technicians Manual

Detailed Description

Firmware Version

Both Configuration Tickets inc lude the printer firmware version, identifiable by a 9- or 10- digit code beginning with 3, where:

3R RS232 protocol 3U / 3H / 3C / 3P USB protocol 3N Netplex

Printer firmware is specific to the game manufacturer and jurisdiction. In most cases, th e firmware version indicates the jurisdiction, manufacturer and release code. For example:

3RUSAGE02 GEN3 RS232 USA GE (General) 02 3UMACCM01 GEN3 USB Macau CM (Casino Machines) 01

The Extended Configuration Ticket also includes additional information on BSP, SLF, and Font versions.

Note: Check with the OEM for the approved firmware version for your game and jurisdi ction.

Printer Serial Num ber

Both Configuration Tickets inc lude the printer serial number (also located on the Serial Nu m b er sticker on the side of the printer). The Serial Number incorporates the printer manufacture date where:

xxxx Product Code YYYY 4-Digit Year MM 2-Digit Month DD 2-Digit Day nnnn Number

Comm Setup

Both Configuration Tickets inc lude the communication mode according to the manufacturer.

Print Control Param e te rs

Both Configuration Tickets inc lude optional print control parameters, normally left with default settings. Only a machine manufacturer can change the p rin t control parameters.

Reserved Flash Memory

Both Configuration Tickets inc lude reservable Flash memory for library usage such as graphics or additional library objects.

Library Inventory

Both Configuration Tickets inc lude the Library Inventory of TITO (ticket-in, ticket-out) ticket layouts, stored as regions and templates. The Library Inventory is pre-set in the printer firmware by the machine manufacturer. Only the machine manufacturer can change the Library Inventory.

The Extended Configuration Ticket also includes additional information on the SLF Se tting.

Page 22

Position 2

Position 1

Operators and Technicians Manual

7 Memory/LED Module

Introduction

This chapter provides complete details on the Memory/LED Module of the GEN3 Evolution printer, including procedures on setting the printer communication and removing the module.

Overview

Figure 7-1 Memory/LED Module

The Memory/LED Module includes a Communication Setting Switch (COMM Switch) next to the LED indicators as shown. The COMM switch is a momentary three-position slide switch where the middle is the normal position.

• To activate Position 1: slide the switch towards the Ticket Tray.

• To activate Position 2: slide the switch towards the front of the printer.

When using the COMM switch, note the following:

• The de-bounce time for either activating or deactivating each switch position is 50 ms.

• The selection of either Position 1 settings (0 to 7) or Position 2 settings (0 to 15) operates in a ring

cycle. It will re-start from zero after the maximum is reached.

• Position 1 and Position 2 have an auto-increment function that advances the appropriate index by

holding the switch in the active position for more than three quarters of a second.

Page 23

Setting

LEDs

Parameter

Notes

Green

Yellow

Orange

Red1

Position 2

Setting

LEDs

Green

Yellow

Orange

Red

Operators and Technicians Manual

Set the Printer Communication

Note:

Perform this procedure with the unit p o wered on.

1. Press the Lid Release Lever to open the Lid.

2. Slide and release the COMM Switch to Position 1. The Red LED flashes. The selection is now Port 1.

3. (Optional) To step to Port 2, slide the COMM Switch again to Position 1.

4. Slide or hold the COMM Switch to step through the port selection options.

Position 1

0 OFF OFF OFF *Flashing* Port 1 Main 1 ON OFF OFF *Flashing* Port 2 Secondary 2 OFF 3 ON ON OFF *Flashing* Not Used Not Used 4 OFF OFF ON *Flashing* Not Used Not Used 5 ON OFF ON *Flashing* Not Used Not Used 6 OFF ON ON *Flashing* Not Used Not Used 7

ON ON ON *Flashing*

Table Note: 1 The red LED indicating the settings selection mode blinks at a rate of 200 ms.

5. Slide the Comm Switch to Position 2. The Red LED stops flashing; all LEDs are off. The selection is now 9600 Baud, Xon Handshaking.

6. To select other baud rate and handshaking parameters, slide or hold the COMM Switch in Position 2 to step and cycle through the table below.

OFF

*Flashing*

Port 0 Debug

Not Used Not Used

Baud Rate Handshake

1 OFF OFF OFF OFF 9600 XON (SW) 2 3 OFF ON OFF OFF 38400 XON (SW) 4 ON ON OFF OFF 38400 RTS (HW) 5 OFF OFF ON OFF 115200 XON (SW) 6 ON OFF ON OFF 115200 RTS (HW) 7 OFF 8 ON ON ON OFF 19200 RTS (HW) 9 OFF OFF OFF ON 57600 XON (SW) 10 ON OFF OFF ON 57600 RTS (HW) 11 OFF ON OFF ON 230400 XON (SW) 12 13 OFF OFF ON ON 460800 XON (SW) 14 ON OFF ON ON 460800 RTS (HW) 15 OFF ON ON ON 921600 XON (SW) 16 ON ON ON ON 921600 RTS (HW)

ON ON

OFF OFF OFF 9600 RTS (HW)

ON ON

OFF

OFF 19200 XON (SW)

230400 RTS (HW)

Page 24

Screws

7. Slide the COMM Switch back to Position 1 to accept and save the changes. The LEDs blink in a sequence pattern for approximately 200 ms then return to normal. This indicates the

setting updates are now in use.

Note: If the LED indicators illuminate at once, the module settings were not accepted. Repeat the procedure. Additionally, print a Configuration Ticket to check the module setting.

Operators and Technicians Manual

COMM Switch Examples

To set the printer Main Port to communicate at 9600 Baud with Xon/Xoff handshaking:

1. Slide the COMM Switch to Position 1. The Re d LED flashes.

2. Slide the COMM Switch to Position 2. The Re d LED stops flashing, all lights are OFF.

3. Slide the COMM Switch to Position 1.

To set the printer Secondary Port 2 to communicate at 57600 Baud with Xon/Xoff handshaki n g :

1. Slide the COMM Switch to Position 1. The Re d LED flashes.

2. Slide the COMM Switch to Position 1 again. The Green LED turns on; the Red LED continues to flash. The selection is now Port 2.

3. Slide the COMM Switch to Position 2. All LED lights turn OFF.

4. Slide or hold the COMM Switch for 8 more times. The LED lights will step through the settings according to the Position 2 table. For 57600 with Xon, only the Red LED will be ON.

5. Slide the COMM Switch to Position 1 to save this setting.

Remove the Memory/LED Module

WARNING! To prevent damage to the Memory/LED Module or the printer circuit board, turn off

power to the printer before you remo ve or insert the Module.

1. Disconnect power to the printer.

2. Press the Lid Release Lever to open the Lid.

3. Locate the Memory/LED Module to the right of the Print Head.

4. Remove the two screws from the Module.

Figure 7-2 Memory/LED Module Screws

5. Pull out the Module from the printer.

Figure 7-3 Pull Out Module

Page 25

Item (FL Part Number)

Description

Item

Description

Operators and Technicians Manual

8 Firmware Upgrade

Introduction

There are two methods to upgrade the printer firmware:

• (Recommended) Method 1: USB plug-in firmware upgrade. Use a USB plug-in (thumb) drive

formatted with the FAT-32 filesystem. Most firmware versions are upgradeable this way.

• Method 2: FLDFU™ upgrade program. Use the printer’s USB cable and the FLDFU program to

upgrade the printer firmware from a PC or laptop.

Either method allows the printer to remain in the machine, or use the following on a test bench:

RS232 Evaluation Cable (P/N 150-00013-100)

24Vdc Power Supply (P/N 350-00199-100)

Note: Printer firmware and the FLDFU program are available for download:

http://www.futurelogic-inc.com/support/firmwareRequest/

Additionally, you can request manufacturer-specific firmware from the game manufacturer.

This cable powers the printer fro m a 24Vd c so urc e a nd provides a connection to a standard DB9 RS232 COM port.

Recommended

Method 1: Firmware Upgrade using USB Plug-in (Recommended)

Overview

To use this method, you will need:

USB A-socket to mini adapter cable

USB drive Format this drive to the FAT-32 filesystem. This drive contains the

FutureLogic firmware file The firmware file has a file extension of .DFU / .SHA / .BIN (for

Firmware Control File (FWUpgradeCtrl)

Note: FWUpgradeCtrl does not have a file extension such as .TXT. To save in Windows, set Save as type to All Files. It may also be necessary to switch off the Hide extensions for known

file types in Windows Folder Opt ions.

Connects to Firmware Upload Port.

firmware and control file that the printer uses to detect if an upgrade is necessary. The USB drive plugged into the Firmware Upload Port automatically upgrades the firmware.

example, 3RXXX123.DFU) The printer uses the control file to identify and control the firmware

upgrade. This required file is necessary for the upgrade procedure.

Page 26

Firmware

Upload Port

An example of the content of this file is as follows:

# # FWUpgradeCtrl #

# Number of firmware files FileCount=1

EraseVolume=11

# Firmware bundle file Filepath_1=3RXXX123.DFU Filedesc_1=None Reboot_1=1

Note:

The line, Filepath_1, identifies the firmware version in use. To edit t h is line to change the firmware version, open this file in any text editor program.

Operators and Technicians Manual

Procedure

1. Copy these files to the USB drive:

• FWUpgradeCtrl

• Firmware DFU

If the firmware is in .BIN or .SHA format, re-save or rename the file with .DF U ex tension .

2. (If in a game) Pull out the printer.

3. Power-off the printer and open the Lid.

4. Use the adapter cable to plug the USB drive into the Firmware Upload Port.

Figure 8-1 Plug Adapter Cable into Firmware Upload Port

Page 27

Item (FL P/N, if any)

Description

5. Power-on the printer. The upgrade starts automatically and takes up to 1 minute. When complete, all four Status Lights will

flash once.

Note:

If all four Status Lights stay lit or continue to flash, an error occurred. Check the FWUpgradeCtrl file is correct and restart the process. If the problem persists, refer to the upgrade procedure using the DFU Program (see page

6. Press twice the FEED button to print a Configuration Ticket that lists the firmware version.

7. (Optional; skip this step if no change is required) Use the COMM Switch to make any change to the communication parameters (baud rate, etc.) as advised by t h e manufacturer or FutureLogic.

8. Repeat the process from Step 2 for other printers to upgrade with the same firmware.

22).

Operators and Technicians Manual

Method 2: Firmware Upgrade using FLDFU Program

Overview

This method uses a PC or laptop with the FLDFU program and the printer Interface Cable USB connection.

Tip: A Video Tutorial is also available on our website: http://www.futurelogic-inc.com/videos/training/

To use this method you will need:

PC or laptop Windows XP or Windows 7 32- or 64-bit with an available USB port. FutureLogic FLDFU

program and drivers FutureLogic firmware file,

with extension .DFU / .SHA / .BIN

RS232 Evaluation Cable (P/N 150-00013-100)

24Vdc Power Supply (P/N 350-00199-100)

FLDFU version 2.x and drivers are available for download from the FutureLogic Exchange™ secured site.

(For example, 3RXXX123.DFU) Download the Firmware from the FutureLogic Exchange secured site or from the game manufacturer.

This cable powers the printer from a 24Vd c so urc e when the printer is out of a game.

The Power Supply provides the necessary power when the printer is out of a game.

FLDFU and Driver In s ta llation (First Time)

This section describes how to install the FLDFU program and GEN3 Evolution printer drivers for first-time use. Skip this section for any PC or laptop already set up with FLDFU version 2.x.

Note:

The following two sections are a summary and assume the user is familiar with Windows program and driver removal and installation. For complete instructions, refer to FLDFU Utility v2.x User Guide (MNL-00071).

Procedure: FLDFU Installation (First-time Use Only)

1. Use Windows Control Panel to remove any pre vious version of FLDFU. This ensures that the Windows registry will not contain old drivers.

2. Run the installer FLDFUSetupV2x.exe. The InstallShield Wizard displays.

Page 28

Operators and Technicians Manual

Figure 8-2 InstallShield Wizard

3. Click Next.

4. Click Install.

5. When finished, click Finish. If prompted, restart the computer.

Procedure: Driver Installation (First-time Use Only)

The printer uses USB for the upgrade process. When the printer is connected to the PC or laptop, the Windows Device Manager will show the printer during first time connection as unrecognized d evices:

• FL GEN3 USB PRINTER: Use as a virtual COM port

• FLI-CDC-DFU 1.1.v: Use for Device Firmware Upgrade

Figure 8-3 Device Manager

1. In Windows Device Manager, right-click FLI-CDC-DFU 1.1v and update the driver.

Page 29

Operators and Technicians Manual

Figure 8-4 Update Driver Software Window

2. Click Have Disk to manually browse for driver selection in either of the following locations:

• C:\Program Files\FutureLogic\FLI DFU Downloader\dfuPrinterFL

• C:\Program Files (x86)\FutureLogic\FLI DFU Downloader\dfuPrinterFL.

3. Using the dfuPrinterFL.inf file, select either FLI-CDC-DFU 1.1 in the Model list; click Next. The DFU drivers install.

4. (Optional; if required for CommWrangler functional testing) Install the virtual COM port drivers. (Refer to Chapter 9 on page 28.)

a. Request and obtain the required CDC d river package from FutureLogic. b. Right-click FL GEN3 USB PRINTER; use the CDC driver package to install manually the virtual

COM port.

5. After driver installation, the Windows Device Manager updates. The printer is ready for firmware upgrade. Continue with the proced u re o n p age 25.

Figure 8-5 Device Manager

Page 30

Operators and Technicians Manual

Procedure: Firmware Upgrade

This section describes how to upgrad e the printer firmware using the FLDFU program. A pre-requisite to this procedure is completion of the program and driver installation as described in FLDFU and Driver Installation (First Time) on page 22.

1. (If in a game) Connect the printer to the PC or laptop using the cable USB connecto r. (If out of a game) Also use the RS232 Evaluat ion Cable and Power Supply.

Figure 8-6 Printer Connection to Laptop

2. Start the FLDFU program.

3. The GEN3 Evolution printer appears in the Device List area. The device(s) shown in this area depend on the firmware type.

4. If there is an entry in this list, there is communication with the printer. If the list contains no device, check the printer power and refer to Procedure: Driver Installation (First-time Use Only) on page 23.

Figure 8-7 FLDFU Main Window

5. Click Select Firmware and browse to location of the firmware file to load. These can be in either .DFU or .SHA format.

Note:

Firmware files with a .BIN extension may be renamed or saved as .SHA.

Page 31

Operators and Technicians Manual

6. (Recommended for most firmware versions) Select Erase User Settings. This will reset the previous communication parameters (baud rate and handshaking) to the new

firmware default settings.

7. Click Full Upgrade. The upgrade cycle may repeat depending on the firmware and if you select Erase User Settings. The green status icon on the top right of the screen will flash continuously until the process is complete.

Figure 8-8 FLDFU Main Window – Progress Area

8. W ait for th e “Printer Successfully Updated” message to display in the status area.

WARNING!

Do not stop the process or unplug the printer.

Figure 8-9 FLDFU Main Window – Status Area

Page 32

Issue

Description and Solution

Operators and Technicians Manual

9. After this message displays and the flashing green status ic o n d isappears, disconnect the printer.

10. P ress the FEED button twice to print a Configurat ion Ticket. This ticket confirms the upgrade.

11. (Optional) Set user communication settings . Use the COMM Switch to make baud rate and handshaking changes (see page 18).

If the default firmware communication settings require no change, the upgrade is complete.

Method 2 Troubleshooting

(Windows XP) Drivers need to be

reloaded.

New devices found.

(Windows 7) FLDFU shuts down

unexpectedly.

Windows 7 pre-installs drivers. As Windows XP does not pre-install, manual driver installation is

necessary every time it detects a device or port change. The GEN3 Evolution printer supports different communication protocols:

DFU, PDC, CDC, GDS/HID, SPC USB. Windows associat es a driver for each protocol.

The firmware upgrade uses at least 2 protocols. The firmware upgrade also uses more protocols if there is a change in the firmware type.

Old DFU drivers may conflict with the new drivers. Use Add/Remove Programs to remove the old versions and associated

drivers for FLDFU (for example, FLDFU v.1.1). Restart the computer.

Printer appears as two devices in Device Manager. (CDC)

Error when converting from SPC protocol to DFU.

Printer fails to restart while loading BSP SPC bundle

The RS232 applications uses for the printer a composite device with two interfaces: DFU run time and CDC.

The CDC interface does not require installation. Cancel any new hardware wizard.

A first-time download may time out depending on the time taken to install the drivers. Close the application and restart the printer.

When downloading the BSP SPC firmware, the device will not automatically reset. Power cycl e the printer. The printer will restart in BSP mode.

Page 33

Operators and Technicians Manual

9 Functional Testing with CommWrangler™

Introduction

To perform functional testing on the printer, use the CommWrangler™ tool to view sensor status and print test tickets, independently or while the printer receives power from the game.

Note:

CommWrangler, other software tools, and drivers are available for download from the FutureLogic Exchange secured site. To request an account, contact your local FutureLogic Technical Support Office or email: webaccess@futurelogicinc.com

Connection and Setup

There are two connection options:

• Option 1: USB. Most printer firmware versions include the USB connection of the printer to the PC

or laptop. With this connection, the printer can remain in the gaming machine. Only CDC printers support the USB CDC connection. See the section that follows.

• Option 2: Serial. RS232 (14-pin Interface Cable) printer versions connect to a PC or l aptop in the

same way as the RS232 versions of the GEN2 Universal™, GEN2™ and GEN1 printers. See page 30.

Option 1: USB CDC Connection (Install a Virtual COM Port)

The required USB CDC drivers are available from your local FutureLogic Technical Support office.

1. Connect the printer to the PC or laptop using the cable USB connector.

Figure 9-1 Printer and Laptop Connection

2. Power-on the printer.

Page 34

Virtual

COM port

Device Firmware

Upgrade

Operators and Technicians Manual

3. (For first-time use only) The Windows Device Manager shows the printer when connected for the first time as unrecognized devices:

• FL GEN3 USB PRINTER: Use as a virtual COM port.

• FLI-CDC-DFU 1.1.v: Use for Device Firmware Upgrade.

Figure 9-2 Device Manager – Other Devices

4. Right-click FL GEN3 USB PRINTER; use the CDC driver package to install manually the virtual COM port.

5. (Optional) Install the DFU Device Firmware Upgrade drivers. See page 22 for details.

Figure 9-3 Device Manager

The printer is now ready for use via its Virtual Communication Port. Note the COM port number.

Page 35

Item (FL Part Number)

Description

Operators and Technicians Manual

Option 2: Serial Connection

To connect the printer and a PC or lapt o p using a serial connection, you need the following:

RS232 Evaluation Cable (P/N 150-00013-100)

24Vdc Power Supply (P/N 350-00199-100)

1. Disconnect and remove the printer from the machine.

2. Connect the 14-pin connector to the printer Interface Cable.

3. Connect the DB9 connector to the PC COM port.

4. Connect the power connector to a 24Vdc power source.

This cable powers the printer from a 24Vd c so urc e a nd provides a connection to a standard DB9 RS232 COM port.

Recommended

Figure 9-4 RS232 Evaluation Cable Connections

Page 36

CommWrangler

Procedure: Initialize C ommunications

Figure 9-5 CommWrangler Main Window

Operators and Technicians Manual

1. Select the printer baud rate.

2. Select the COM Port.

3. Select Xon/Xoff.

4. Click Init Comm Port.

5. Click Display Status. The Printer Status window displays.

Figure 9-6 Printer Status Window

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Operators and Technicians Manual

Procedure: Print Test Ticke ts

The installation process copies a set of test tickets into the CommWrangler program folder.

Figure 9-7 CommWrangler – Print Test Tickets

1. Click Open File. The Select File Type area displays.

2. Select Normal. a. From the window that displays, browse to the CommWrangler program folder. b. Select one of the .TKT ticket files (for example, ticket0.tkt).

3. Click File. The printer prints a standard TITO ticket.

4. For test bench soak-testing, enter the following in the Repeat File To Printer fields:

• First text box: enter the number of times to repeat the print on the left.

• Second text box: enter the time in seconds to pause between prints on the right.

5. Click Start Printing to begin the sequence.

Page 38

Condition

Ready

(Green)

Paper

(Yellow)

Open

(Orange)

Fault

(Red)

Condition

Remedy

Operators and Technicians Manual

10 Troubleshooting

Introduction

This chapter describes solutions to the most common ticket printing problems. Use the LED Status Lights to determine the printer status.

No Power

Ready No Ticket Detected ON

Paper Jam Detected ON Printer Lid Open ON

Firmware Problem (Flushed)

*Flashing*

ON ON ON ON

*Flashing*

Hardware Fault Detected ON

Printer Troubleshooting

No Power / No LEDs lit. Check the power from the host. The printer requires 24Vdc.

Press the FEED button, does the ticket advance? Check the LED module. See page 19 for details how to exchange the LED module.

No Ticket Detected Remove and reload the tickets (see page 4). The printer must detect

the white-color tickets and black index mark.

Check the Index Mark Sensor (see page 7 for details). Paper Jam Detected Perform the ticket jam procedures on page 6. Printer Lid Open Close the Lid. Firmware Problem (Flushed) Hardware Fault Detected

Page 39

Error

Description

Remedy

Operators and Technicians Manual

Printer Errors

While the following table lists the error conditions, most printer errors are a result of the printer running out of paper or the operator openin g the Lid.

Paper Out Results when the printer does not detect paper. Load more paper. Print Head Results when the printer senses an internal error

due to connectivity or interface problem with the thermal Print Head. This can be a result of a cable problem between the main controller board and the printer engine.

Temperature Results when the printer is operating outside of its

allowable temperature range. If the printer is operating in an environment

where the ambient temperature is roughly room temperature, this error would most likely be the result of a hardware problem.

Voltage Results if the printer detects a power supply

voltage (+21VDC to +25VDC) outside of range. This error could be the result of a poor cable

connection.

The printer will remain in this error state until a power cycle or the unit is reset.

If the problem persists, the printer will require service.

The printer will automatically resume operation after the detected head temperature falls within range.

The printer will automatically resume operation after the power supply is detected within range.

Missing Black Index Mark

Results if the selected paper type is indexed paper and while feeding paper or printing a black mark is not seen within approximately 10” of the paper.

This error alerts to the presence of the wrong kind of paper in the printer or that the paper was inserted in the wrong direction (so t he bl ack mark index is rotated 180 degrees).

Paper Jam Results when the printer detects an error in the

paper path for presenting the ticket.

Raise the head release lever (presumably to change the paper).

Open the printer head and inspect for a jammed ticket.

Page 40

General

Operators and Technicians Manual

Appendix A Technical Specifications

Introduction

This appendix identifies the general specifications of the printer.

Printer Specifications

Dimensions (WxDxH) 110mm x 304.8mm x 64.3mm Weight 2.7 lbs Power Requirements These units are to be supplied by Listed or IEC Certified Power Supplies, rated 24

VDC, minimum 3.2 A, marked “Class 2” or “LPS”.

Sensors Printer Tray, Lid Open, Ticket Taken, Ticket Low, Paper Out/Index Mark (Includes a

Host Controllable Buzzer) Printing Speed 203mm/Second (8”/Second) Print and Present 0.95 Second Printing Width 62mm (true near-edge printing) Storage 450 Tickets Ticket Tray Extenders Interchangeable, 900 Ticket Tray Resolution 8 dots/mm (203 dpi) Firmware Application in Memory is Reprogrammable (via Flash BIOS) Self Test Yes Page Mode F ull Page Mode Printing (Simultaneous 4 Orientation Printing: 0°, 90°, 180°, 270°)

Line and Box Draw; Bitmap Graphics; Printer Resident (Stored in Flash) Graphics Paper Loading Manual Paper Feed Automatic Media Direct Thermal, Top Coated, Fanfolded and Perforted Paper Specification 66mm W x 156mm L

4.5 mil, 1 Color/2 Colors Bezel Control Two High Current Ticket Printing Bezel Control Ports User Interface 4 LED Indicators, Paper Advance Button Update Port Allows for Printer Upgrades via USB Download Port Hot Swappable 100%

Page 41

Printing Resources

Characteristics

Interface

Compliant with GSA GDS, IGT USB and tradition al communication protocols RS232C

Environmental

Reliability

Operators and Technicians Manual

Template Capacity 4M b ; Stores hundreds of clip art objects & thousands of g ra p h ic templates Color Printing Red on Black and Blue on Black are available. Other colors can be supported as the

print media becomes available. Color selection is controlled through the TCL™ language.

Printer Languages TCL Printer Language (Page Description Language)

Subset of ESCP2 Fonts 8 (2.5 cpi, 3.3 cpi, 4.0 cpi, 5.5 cpi, 5.6 cpi, 7.3 cpi, 10.1 cpi, 20.5 cpi) Font Scalability May Be Independently Scaled from 1x – 7x in Both Height and Width Bar codes PDF-417, Interleaved 2 or 5, Code 39, UPC-A, UPC-E, UPC-E+2, UPC-E+5, Codabar,

EAN-13, EAN-8, Code 128, MSI Memory 4Mb with 8Mb RAM

Communications USB 2.0 game interface (full speed of 12Mbps) with separate

USB Download Port, Future GSA Compliant,

and Netplex

Operating

0°C to 50°C temperature

Storage temperatu re -20°C to 85°C Operating humidity 5 to 95% RH (Non-Condensing)

Maintenance Annual Print Cleaning Require Print Head Life 100km Min. (656,000 Tickets Based on US Currency Size) Certifications This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions: (1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that

may cause undesired operation.

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Operators and Technicians Manual

Ticket/Paper Specifications

Use only approved paper in the printer. Use of improper paper may cause damage to the device and will void the printer’s warranty.

Paper dimensions: 65mm x 156mm (width dimension +1mm Nominal paper thickness: 4.5mil Paper width: +0mm, –1mm. 450 Ticket Stack: 450STK, 65X156, 5M, Fanfold 900 Ticket Stack: 900STK, 65X156, 5M, Fanfold

For authorized ticket converters and complete paper specifications, contact your sales representative or visit our Web site: www.futurelogic-inc.com

Page 43

P/N

Description

P/N

Description

Operators and Technicians Manual

Appendix B Part Numb ers

Introduction

This appendix provides the part number an d d escription of the GEN3 Evolution printer, accessories, and spare parts.

Printer

220-00093-1XX GEN3 Evolution Printer (RoHS)

USB, RS232, Future GSA Compliant

Evaluation Kit

220-00114 Evaluation Kit, GEN3 Evolution (RoHS)

- GEN3 Evolution Printer

- Standard Bezel

- 24Vdc power supply

- Eval Cable, RS232

- Tickets

Page 44

Straight Flange Bezel

P/N

Description

Accessories: Bezels

130-00019-100 Bezel, Straight Flange, YELLOW

130-00019-101 Bezel, Straight Flange, BLUE

Operators and Technicians Manual

100-00224-100

100-00224-101

Bezel Kit, YELLOW

- Straight Flange

- LED PCB

Bezel Kit, BLUE

- Straight Flange

- LED PCB

Page 45

Straight Flange Bezel, Long Nose

P/N

Description

130-00023-100

130-00023-101

100-00199-100

Operators and Technicians Manual

Bezel, Straight Flange, Long Nose, YELLOW

Bezel, Straight Flange, Long Nose, BLUE

Bezel Kit, YELLOW

- Straight Flange, Long Nose

- LED PCB

100-00199-101

Bezel Kit, BLUE

- Straight Flange, Long Nose

- LED PCB

Page 46

Angled Flange (Slant-Top) Bezel

P/N

Description

130-00021-100 Bezel, Angled Flange, YELLOW

130-00021-102 Bezel, Angled Flange, BLUE

Bezel Kit, YELLOW

100-00214-100

- Angled Flange

- LED PCB

Operators and Technicians Manual

100-00214-102

Bezel Kit, BLUE

- Angled Flange

- LED PCB

Page 47

Short, Angled-Flange (Slant-Top) Bezel

P/N

Description

Other Bezels

P/N

Description

130-00009-100 Short, Angled-Flange, YELLOW

130-0009-101 Short, Angled-Flange, AQUA BLUE

Operators and Technicians Manual

130-00009-102 Short, Angled-Flange, DARK BLUE

130-00015-100 Bezel Assembly, Slant Top

130-00017-100 Bezel Assembly, Top-Box

Page 48

P/N

Description

P/N

Description

Accessories: LED PCBs

140-00096-100 Bezel PCB, Yellow

140-00096-101 Bezel PCB, Blue

Accessories: Other

320-00394-100 Ticket Extension Tray, 900 tickets

Operators and Technicians Manual

350-00199-100 Power Supply RoHS, 24Vdc

150-00013-100 RS232 Adapter Cable

350-00292-101 Cleaning Kit, 10 Pack

Page 49

Spares – P/N

Description

Parts

100-00333-1XX Assy, Base, Slide Bracket RoHS

370-00373-1XX Base Hinge Pin, RoHS

370-00376-1XX Base Hinge, RoHS

Operators and Technicians Manual

370-00384-1XX

Bottom Chute RoHS

350-00268-100 Cable, Main, RS232 RoHS

370-00370-101 Chassis, Black Base, Main

Page 50

Spares – P/N

Description

370-00377-101 Latch, Lid, Black

370-00381-101 Lid, Gold RoHS

362-00186-1XX Lid, Label RoHS

100-00339-100 Memory/LED Module

Operators and Technicians Manual

140-00183-1XX

PCBA, Main

140-00219-1XX PCBA, Paper Taken Sensor

400-00020-101 Print Mech Assy, RoHS

Page 51

Spares – P/N

Description

320-00365-100 Slide, Blade, Internal RoHS

320-00363-100 Slide, Release RoHS

370-00371-101 Tray, Paper RoHS, up to 450 tickets

Operators and Technicians Manual

Page 52

Appendix C Exploded View

Operators and Technicians Manual

Page 53

100-00331-100

Qty

100-00331-101

Qty

Item P/N Description

Operators and Technicians Manual

1 100-00330-100 ASSY,LID,GEN3 1 2 100-00330-101 ASSY,LID,GEN3 - 1 3 100-00333-100 ASSY,BRKT,BASE,SLIDE 1 4 100-00333-101 ASSY,BRKT,BASE,SLIDE - 1 5 100-00334-100 SUBASSY,CHASSIS,BASE 1 6 100-00334-101 SUBASSY,CHASSIS,BASE - 1 7 100-00337-100 ASSY, PRESENTER LOWER, GEN3 1 1 8 140-00183-XXX PWB-MAIN-GEN3 1 1 9 150-00204-100 CABLE ASSY, GND, 3 POINT 1 1 10 362-00186-1XX DECAL-LID-GEN3 1 1 11 362-00187-1XX LBL-TRAY-GEN3 1 1 12 370-00371-100 PAPER TRAY (TICKET TRAY) 1 13 370-00371-101 PAPER TRAY (TICKET TRAY) - 1 14 370-00373-100 PIN,HINGE 1 15 370-00373-101 PIN,HINGE - 1 16 370-00376-100 HINGE,BASE 1 17 370-00376-101 HINGE,BASE - 1 18 473-00031-1XX SCR,MACH,PNHPH,4-40x1/4 2 2 19 473-00078-1XX SCR,PNHPH,PLAS TI TE 48-2,#4x1/4 2 2 20 473-00234-1XX SCR,PNHPH,PLAS TI TE 48-2,#4x3/8 2 2 21 473-00437-1XX SCR,PNHPH,PLAS TI TE 48-2,#4x1/2 4 4 22 473-00454-1XX SCR,FLHPH,PLASTITE 48-2,#4X3/8 2 2 23 473-00550-1XX SCR,PLASTITE,FLHPH#6X1/4 UNDERCUT 4 4 24 476-00043-1XX NUT,HEX,6-32,SP,KEPS 1 1 25 485-00163-100 SPR,HINGE,LID,GEN3 1 1

Page 54

Index

bezel, 3

light, 3 port, 11

cable

GDS adapter, 14 interface, 12 RS232 evaluation, 13

COMM Switch, 17

examples, 19 Position 1 settings, 18 Position 2 settings, 18

CommWrangler, 28

initialize communications, 31 print test tickets, 32

configuration tickets, 15

description, 16 print, 15

errors

Missing Black Index Mark, 34 Paper Jam, 34 Paper Out, 34 Print Head, 34 Temperature, 34 Voltage, 34

FEED button, 3 firmware upgrade, 20

procedure, 25 troubleshoot FLDFU or driver installation, 27 with FLDFU program, 22

with USB plug in, 20 Firmware Upload Port, 11 FLDFU installation, 22 functional testing, 28, See also CommWrangler

connection and setup, 28

serial connection, 30

USB CDC connection, 28

Index Mark sensor, 7

LEDs, 3, 4

Operators and Technicians Manual

Lid Open sensor, 7 lid release lever, 3

main release lever, 6 Memory/LED module

COMM Switch, 17 remove, 19

Missing Black Index Mark error, 34

Paper Jam

clear, 6 error, 4, 33, 34

Paper Out

error, 4, 33, 34

sensor, 7 paper specifications, 37 part numbers, 38 Print Head

clean, 9

error, 34

Release Lever, 4 printer

clean, 9

cleaning kits, 9

clear ticket jam, 6

driver installation, 23

errors, 34

exploded view, 47

front bezel port, 11

overview, 3

remove, 8

replace in game, 9

schematics, 49

set communication, 18

specifications, 35

troubleshoot, 33 Printer Tray sensor, 7

release bar, 8

schematics, 49 sensors, 7

Index Mark, 7

Lid Open, 7

Paper Out, 7

Printer Tray, 7

Page 55

sensors, (continued)

Ticket Low, 7 Ticket Taken, 7

status lights, 3, 4

technical support, 2 Temperature error, 4, 33, 34 ticket

clear jam, 6 configuration, 15 load, 4 low sensor, 7 specifications, 37 taken sensor, 7

Operators and Technicians Manual

ticket (continued) Ticket In Slot, 3 Ticket Out Slot, 3 Ticket Release Lever, 4

USB CDC connection, 28

virtual COMM port install, 28 Voltage error, 34

warranty information, 2

Page 56

FutureLogic, Inc. 425 East Colorado Street • Suite 100 Glendale, CA 91205 USA Phone 818.244.4700 • Fax 818.244.4764

www.futurelogic-inc.com • info@futurelogic-inc.com

FutureLogic GEN3 Evolution Operator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual