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User Manual
Cisco IP Communicator
Futiro Luna / Terra / Solo
English
www.futiro.com
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Table of Contents
1. Introduction ............................................................................................................ 3
1.1 Overview .......................................................................................................... 3
1.2 System Requirements ...................................................................................... 3
1.3 Features ........................................................................................................... 4
2. Installing your Futiro USB Handset ..................................................................... 5
2.1 Installing on Windows (Vista / XP / 2000) ......................................................... 5
3. Using your Futiro USB Handset ......................................................................... 13
3.1 Using your Futiro Luna ................................................................................... 14
3.1.1 Luna Key functions ...................................................................................... 16
3.2 Using your Futiro Terra .................................................................................. 17
3.2.1 Terra Key functions ..................................................................................... 18
3.3 Using your Futiro Solo .................................................................................... 19
3.3.1 Solo Key functions ....................................................................................... 20
4. Troubleshooting .................................................................................................. 21
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1. Introduction
This manual provides instructions for installing and operating your Futiro USB
handset.
1.1 Overview
Package Contents:
• Futiro USB handset - Luna, Terra or Solo.
• Futiro Quick Start Guide.
• Futiro software CD which includes :
o Futiro software to allow your phone to interact with Cisco IP
Communicator.
o Futiro handset user manual in PDF format.
o Adobe Acrobat Reader
1.2 System Requirements
Windows (Vista / XP / 2000)
Mac OS X v10.4.8 (Tiger)
or later
.
•
Minimum 1 GHz CPU or faster.
• Minimum 256 MB RAM.
• Minimum 10Mb of free space on
your hard drive.
• 1 x USB 1.1/2.0.
• Broadband Internet Connection.
•
Intel / G4 800 MHz CPU or faster
• Minimum 512 MB RAM
• Minimum 10Mb of free space on
your hard drive.
• 1 x USB 1.1/2.0.
• Broadband Internet Connection.
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1.3 Features
• Easy to install plug-and-play technology.
• USB 1.1/2.0 compatible.
• USB bus powered.
• Make/Receive VoIP calls.
• Cisco IP Communicator software integration.
• Adjustable in-call volume control.
• Unique Free Standing Design on Luna and Terra models.
• Stretchable cord on Luna and Terra models (up to approx 3 metres).
• Unique patented cable management system on Solo model.
• Hands-free and Speed-dial functionality on Luna model.
• Omni-directional microphone with 60dB S/N Ratio and -43dB +/- 2dB
sensitivity.
• Speaker with a frequency range of F0-5.0 KHz
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2. Installing your Futiro USB Handset
2.1 Installing on Windows (Vista / XP / 2000)
Please follow these 8 easy steps to set up your Futiro handset.
STEP 1
Please do not plug in your Futiro handset until prompted.
Insert the Futiro CD into your computer and wait for the CD to run the installation
menu (Figure 2.1). If the installation menu does not automatically appear then
double click on My Computer and double click on your CD ROM drive.
Figure 2.1 – Installation CD Menu
On the Installation CD GUI, click Install Futiro Software.
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The latest Futiro software is also available to download from our website:
http://www.futiro.com/downloads.asp.
Note: In the event of autorun not working, open up My Computer on your
machine, double-click on your CD-ROM drive.
Open the Futiro Software folder, then the Windows folder. Open the Cisco
IP Communicator application folder and double click the Futiro Pro for
Cisco installer inside.
STEP 2
Review the Futiro software license agreement (Figure 2.2) and Click I Agree to
proceed.
Figure 2.2 – License Agreement
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STEP 3
To begin installation, the Choose Install Location window will appear (Figure 2.3).
The default install location is the local C:\ drive. If you wish to install the software in a
different location, browse to that location using the browse button. To continue, click
Install.
Note: If a previous version of the Futiro software is already installed, you will
be prompted to uninstall the previous version. Click Yes to uninstall
(recommended), or No to overwrite the previous install.
Figure 2.3 – Installation Folder Window
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STEP 4
If prompted by the installer, plug your Futiro handset into any available USB port and
click OK (Figure 2.4).
Figure 2.4 – Plug In Device
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STEP 5
Windows Vista Only:
The Sound preferences dialog (Figure 2.5) will open automatically.
If there is more than one device listed in the Playback list, select your soundcard as
the default device. The default device is indicated with a green tick icon next to the
speaker icon. Please ensure that Generic USB Audio Device is NOT
set as the
default device
To set a device as the default device, first click its name in the list and then click the
Set Default button. Click OK to continue.
Figure 2.5 – Sound Preferences (Windows Vista)
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STEP 6
Congratulations, installation has completed successfully (Figure 2.6).
It is recommended that Windows Vista users untick
the Run Futiro Pro for Cisco
box before clicking Finish.
To run the Futiro software now, ensure that the box has been ticked and click
Finish.
Figure 2.6 – Installation Completed Window
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STEP 7
With the Futiro software running, the Futiro icon will appear at the bottom right hand
corner of your screen in the system tray (Figure 2.7). At first it is red. When Futiro
connects to the Cisco IP Communicator client (and your Futiro handset is plugged in)
the icon will turn green.
Figure 2.7 – Futiro System Tray Icon
Your Futiro software should now be running successfully. If in the future you need to
stop the Futiro software running, just right click on the Futiro icon (Figure 2.7) and
left click Exit (Figure 2.8).
Figure 2.8 – Futiro Software Options
The Futiro menu (Figure 2.8) allows you to configure the Futiro Pro for Cisco
software:
Autorun will automatically start the Futiro software when your computer starts.
Clicking Mute Microphone will allow you to mute/unmute the Futiro handset’s
microphone.
Automatic Updates will check for a new version of the Futiro software on
application startup. This feature requires connection to the internet.
About... displays version information and technical support contact details.
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STEP 8
Open Cisco IP Communicator and select Preferences... (Figure 2.9) from the
program menu.
Figure 2.9 – Configure Cisco IP Communicator
Select Custom from the first drop-down list (Figure 2.10). Select Generic USB
Audio Device for Headset, Speakerphone and Handset. Click OK.
Figure 2.10 – Set Up Audio
Congratulations! You are now ready to use your Futiro USB handset fully integrated
with Cisco IP Communicator. We hope you enjoy your Futiro experience.
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3. Using your Futiro USB Handset
When using your Futiro handset, please ensure you have read the previous chapters
and have installed the Futiro software on your computer.
If you are using your Futiro handset to call a landline or mobile phone, you may need
to enable PSTN calling on your account. Please contact your IT administrator for
more information.
Note: VoIP service providers are not a telephony replacement service and
can therefore not be used to call emergency numbers. Use a landline or
mobile phone to call emergency numbers.
Before you start using your phone with Cisco IP Communicator please ensure:
1. Cisco IP Communicator is running on your computer and you are logged into
your account.
2. The Futiro Pro for Cisco software is running. (See Section 2)
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3.1 Using your Futiro Luna
Making a Call
1. Press the green
to launch the Cisco IP Communicator client (if not already
launched).
2. Use the scroll button to scroll up or down through your contacts and select the
desired contact.
3. Press the green
to call the selected contact.
Calling a Landline or Mobile Phone
1. Press the green to launch the Cisco IP Communicator client (if not already
launched).
2. Use the Numeric Keypad to dial the desired number (To put a ‘+’ at the start
of the number hold down the 0 button
).
3. Press the green
to call the number.
Receiving a Call
Press the green
to answer the call.
Placing a call on/off Hold
Press
during a call.
Ending a Call
Press the red
to end the call.
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Additional Features
• To switch on hands-free/speakerphone - Press
either before or during a
call. You can leave the hands-free feature on if you wish.
• To Clear a single dialled number/character - Press
.
• To Clear all dialled numbers/characters - Press
for 3 seconds.
• When on a call, press
to mute the microphone.
The LED Indicator
The Futiro Luna contains a light emitting diode (LED) indicator. The LED indicates
different states of the phone:
LED Colour
Phone Mode
Off The handset is not plugged in.
Red The handset is plugged in and on normal mode.
Red Intermittent Plugged in and on a standard call.
Green Plugged in and on hands-free mode.
Green Intermittent Plugged in and on a hands-free call.
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3.1.1 Luna Key functions
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3.2 Using your Futiro Terra
Making a Call
1. Press the green
to launch the Cisco IP Communicator client (if not already
launched).
2. Use the scroll buttons
to scroll up or down through your contacts and
select the desired contact.
3. Press the green
to call the selected contact.
Calling a Landline or Mobile Phone
1. Press the green
to launch the Cisco IP Communicator client (if not already
launched).
2. Enter the desired phone number using your computer’s keyboard.
3. Press the green
to call the number.
Receiving a Call
Press the green
to answer the call.
Placing a call on/off Hold
Press
during a call.
Ending a Call
Press the red
to end the call.
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3.2.1 Terra Key functions
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3.3 Using your Futiro Solo
Making a Call
1. Press the green
to launch the Cisco IP Communicator client (if not already
launched).
2. Use the scroll buttons
to scroll up or down through your contacts and
select the desired contact.
3. Press the green
to call the selected contact.
Calling a Landline or Mobile Phone
1. Press the green to launch the Cisco IP Communicator client (if not already
launched).
2. Enter the desired phone number using your computer’s keyboard.
3. Press the green to call the number.
Receiving a Call
Press the green to answer the call.
Placing a call on/off Hold
Press
during a call.
Ending a Call
Press the red to end the call.
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3.3.1 Solo Key functions
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4. Troubleshooting
When I press the call button my VoIP client does not launch.
1. Windows Vista:
Right-click the Futiro icon on the Desktop. Click on Properties and then on
the Compatibility tab. Ensure that the Compatibility Mode box is ticked and
that Windows XP (Service Pack 2) is selected in the listbox. Restart
Windows.
2. Is the Futiro handset plugged in to a USB port?
The Futiro handset needs to be plugged into a working powered USB port on
your computer.
3. Is the LED on the phone on? (Luna Only)
If not, there may be a problem with your USB port. If possible try a different
USB port.
4. Is the VoIP application installed on your computer?
Check your desktop and/or your program list to see if your selected VoIP
client software is installed. If not, download and install the application from
your provider’s website.
5. Have you logged into your VoIP account?
Please sign in to your VoIP provider account before using your Futiro
handset.
6. Is the Futiro software installed on your computer?
Check your desktop and/or your program list to see if Futiro is installed. If not,
refer to Chapter 2 Installing your Futiro USB Handset.
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7. Is the Futiro software running?
If the Futiro software is running you will see the Futiro icon on the system tray
of your computer (Figure 2.7). You may need to click on << to show hidden
icons. If the Futiro icon is not on the system tray, double click the Futiro icon
on your desktop to run the software.
8. Is the Futiro icon in the System tray green?
If not, ensure that your Futiro handset is plugged directly into your computer’s
USB port and that your VoIP application is running and logged in.
All audio is being played through my Futiro handset.
Windows: You may need to change your default audio device settings. Go to Start > Settings -> Control Panel -> Sounds and Audio devices -> Audio tab, and
ensure that your sound card is selected as the default device in the sound playback
list. Do not
select the USB Audio Device from this list, if possible.
Mac OS X: Open System Preferences and click the Sound icon. Click on Output
and then on Internal Speakers (or other soundcard / audio device).
I am unable to call a landline or mobile phone.
Your VoIP provider may not provide this functionality. Please check your provider’s
website for more information.
I have inserted the Futiro CD into my computer and nothing is happening.
Open up My Computer on your PC or laptop and double click on your CD ROM
drive. The software installation menu will then be displayed.
I am having problems installing my Futiro software. I have been getting
messages about administrative rights and/or insufficient privileges.
You may not have rights to install software on your computer; you need to log on to
your computer as administrator. In business environments you may need to contact
your local network administrator to do this.
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I am having problems installing the Futiro software on my Linux or UNIX
Operating System.
At the moment the Futiro software is not Linux or UNIX compatible, to check for
updates on this situation visit
www.futiro.com.
I can’t hear anything on my phone and the volume is at max.
Your handset’s mute button may be ticked. Go to Start -> Settings -> Control
Panel -> Sounds and Audio devices and ensure Mute is not ticked.
The Futiro CD will not work in my CD drive.
The latest Futiro software and user manuals are available for download at
www.futiro.com/downloads.asp.
Uninstalling the Futiro software:
Windows (Vista / XP / 2000)
• To uninstall the Futiro software you must first stop it, to do so right click on the
Futiro icon and left click Exit (Figure 2.8).
• Go to Start -> Programs -> Futiro and select Uninstall from the application
folder.
• Finally on the uninstall screen click Uninstall then Close.
For additional troubleshooting and software updates visit:
www.futiro.com
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