Ovation Music Server Installation Manual
30
Chapter 7
Warranty and Return Information
WARRANTY TERMS OF COVERAGE:
Each Fusion branded system sold comes with a 13-month limited warranty. This
warranty provides no-charge coverage under normal product usage, for a period of
thrteen months from the date the product is shipped from the factory, the warranty
period does not commence when the system is installed. This warranty program
provides the following key features and benets:
• Thirteen (13) month service parts and labor.
• Five (5) day turnaround time on all standard in-warranty repairs. No charges to the
customer other than in-bound shipping charges, which are determined by the shipping
method. All return shipments will be via Standard Ground Transportation from CA
• Thirteen (13) months of regular hour telephone support (8AM-5PM PST), Mon-Fri.
• 24-hour email response from the Fusion Support Website during normal hours.
• Software maintenance updates provided via an Internet connection.
• Access to 24-hour music and movie databases and services providing access to thousands
of CD and DVD titles and associated information.
WHAT IS NOT COVERED UNDER WARRANTY:
A number of items must remain intact in order for Fusion to verify and validate
this warranty. Additionally, there are conditions, which violate Fusion’s warranty
program. These include:
• Equipment which shall have been subjected to damage, deterioration or malfunction
resulting from (a) accident, negligence, misuse, abuse, improper installation or operation or failure to follow instructions contained in the User Manual, (b) improper environ-
mental conditions, such as inefcient cooling and air ow or uctuating power conditions
(such as “brown” or “black” outs), (c) shipment of the product (such claims must be
presented to the carrier), (d) repair or attempted repair by anyone other than Fusion or
an authorized Fusion Customer Service Center, (e) lightning, tornado, hurricanes, oods,
or other events beyond the manufacturer’s control (Acts of God).
• Any product, on which the serial numbers has been defaced, modied or removed physically or electronically, will not be covered by a Fusion warranty.
• Any type of unauthorized repair made to the system resulting in the damage to the product will not be covered under this warranty, or ANY installation of unauthorized software
not provided by Fusion.
• Damage caused to the product as a result of improper shipping or installation.
• Damage caused to the product as a result of improper installation of third party periph-
erals or products, or incorrect connections to peripheral or products.
• Any damage to recordings or recording tapes or discs or any other media
• The cost of parts or labor which would be otherwise provided without charge under this
warranty, obtained from any source other than Fusion.
• The loss of any data, content, time, or commercial loss, whether real, incidental or
consequential.
• Equipment not manufactured by Fusion. With respect to equipment sold by, but not
manufactured by Fusion, the warranty obligation of Fusion shall in all respects conform
and be limited to the warranty extended by its supplier.
• The foregoing warranties do not cover reimbursement for labor, transportation, removal
installation or other expenses, which may be incurred in connection with repair or
replacement of equipment as provided herein, except for ground shipping charges within
the USA to return repaired or replacement units to the owner.