Fuji Xerox ApeosPort-IV C2270, ApeosPort-IV C3370, ApeosPort-IV C3371, ApeosPort-IV C4470, ApeosPort-IV C5570 Administrator Guide

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ApeosPort-IV C5570/C4470/C3370/C3371/C2270

DocuCentre-IV C5570/C4470/C3370/C3371/C2270

Administrator Guide

Microsoft, Windows, Windows NT, and Windows Server, Windows Vista, and Microsoft Network are trademarks or registered trademarks of Microsoft Corporation in the U.S. and other countries.

Novell, NetWare, and NDS are registered trademarks of Novell, Inc. in the United States and other countries.

Adobe, Acrobat, PostScript, and Adobe PostScript 3 are trademarks of Adobe Systems Incorporated.

AppleTalk, EtherTalk, Macintosh, and Mac OS are registered trademarks of Apple Inc.

PCL, HP-GL, and HP-GL/2 are registered trademarks of Hewlett-Packard Corporation.

ThinPrint is a registered trademark of ThinPrint GmbH in Germany and other countries.

Unicode is a registered trademark of Unicode, Inc.

All product/brand names are trademarks or registered trademarks of the respective holders.

Permission has been obtained from Microsoft Corporation for use of software screen shots.

For information on license, refer to About License in the User Guide.

In this manual, safety instructions are preceded by the symbol . Always read and follow the instructions before performing the required procedures.

The data saved in the hard disk of the machine may be lost if there is any problem in the hard disk. Fuji Xerox is not responsible for any direct and indirect damages arising from or caused by such data loss.

Fuji Xerox is not responsible for any breakdown of machines due to infection of computer virus or computer hacking.

Important

2. Parts of this manual are subject to change without prior notice.

3. We welcome any comments on ambiguities, errors, omissions, or missing pages.

4. Never attempt any procedure on the machine that is not specifically described in this manual. Unauthorized operation can cause faults or accidents. Fuji Xerox is not liable for any problems resulting from unauthorized operation of the equipment.

An export of this product is strictly controlled in accordance with Laws concerning Foreign Exchange and Foreign Trade of Japan and/or the export control regulations of the United States.

XEROX, the sphere of connectivity design, Ethernet, PDF Bridge, ContentsBridge, ApeosWare, CentreWare, and DocuShare are trademarks or registered trademarks of Xerox Corporation in the U.S. or Fuji Xerox Co., Ltd. DocuWorks is a trademark of Fuji Xerox Co., Ltd.

Table of Contents ........................................................................................................ 1

1 Before Using the Machine ...................................................................................... 13

Preface ...................................................................................................................... 14

Types of Manuals ...................................................................................................... 15

Using This Guide ....................................................................................................... 16

Organization of This Guide ................................................................................... 16

Conventions .......................................................................................................... 17

Interface Cables ........................................................................................................ 19

Using the USB Interface ....................................................................................... 19

Using the Parallel Interface................................................................................... 20

Using the Ethernet Interface ................................................................................. 21

Energy Saver Mode ................................................................................................... 23

Changing the Interval for Entering Energy Saver Mode ....................................... 23

Table of Contents

Customizing the Control Panel .................................................................................. 26

Customizing the Control Panel ............................................................................. 26

Entering Text ............................................................................................................. 31

2 Paper and Other Media ........................................................................................... 33

Paper Types .............................................................................................................. 34

Loadable Quantity and Weight for Supported Paper ............................................ 34

Supported Paper Type .......................................................................................... 35

Loading Paper ........................................................................................................... 43

Loading Paper in Trays 1 to 4............................................................................... 43

Loading Paper in Tray 3 (When Tandem Tray Module is Installed)...................... 44

Loading Paper in Tray 4 (When Tandem Tray Module is Installed)...................... 45

Loading Paper in Tray 5........................................................................................ 46

Loading Paper in Tray 6 (HCF B1) ....................................................................... 47

Changing the Paper Size........................................................................................... 48

Changing the Paper Size for Trays 1 to 4............................................................. 48

Changing the Paper Size for Tray 3 (When Tandem Tray Module is Installed).... 49

Changing the Paper Size for Tray 4 (When Tandem Tray Module is Installed).... 50

Changing the Paper Size for Tray 6 (HCF B1) ..................................................... 51

Changing the Paper Settings..................................................................................... 53

3 Maintenance ............................................................................................................. 57

Replacing Consumables............................................................................................ 58

Replacing Toner Cartridges .................................................................................. 60

Replacing Waste Toner Container (R5) ................................................................ 62

Replacing Drum Cartridges R1, R2, R3, or R4 (for Customers Having a Spot

Maintenance Contract).......................................................................................... 65

Replacing Staple Cartridge (for Finisher-A1) ........................................................ 69

Replacing Staple Cartridge (for Finisher-B1).........................................................70

Replacing Staple Cartridge (for Finisher-C1 or Finisher-C1 with Booklet Maker) .72

Replacing Staple Cartridge (for Booklet Maker Unit for Finisher-B1) ....................73

Replacing Staple Cartridge (for Finisher-C1 with Booklet Maker) .........................74

Emptying the Punch Waste Container (for Finisher-B1) ........................................76

Emptying the Punch Waste Container (for Finisher-C1 or Finisher-C1 with Booklet

Maker)....................................................................................................................77

Replacing Stamp ...................................................................................................78

Cleaning the Machine.................................................................................................80

Cleaning the Exterior .............................................................................................80

Cleaning the Interior (LED Printheads) ..................................................................80

Cleaning the Touch Screen ...................................................................................82

Cleaning Document Cover and Document Glass ..................................................82

Cleaning Film and Constant Velocity Transport Glass ..........................................83

Cleaning Document Feeder Rollers.......................................................................83

Executing Calibration .................................................................................................85

Printing a Report/List ..................................................................................................88

Deleting a Private Charge Print Job with an Invalid User ID ......................................89

Setting Restore Tool...................................................................................................90

4 Machine Status .........................................................................................................91

Overview of Machine Status.......................................................................................92

Machine Information ...................................................................................................93

General Information ...............................................................................................93

Paper Tray Status..................................................................................................95

Print Reports..........................................................................................................95

Automatically Printed Reports/Lists .....................................................................103

Overwrite Hard Disk.............................................................................................104

Print Mode ...........................................................................................................104

Fax Receiving Mode ............................................................................................107

Faults........................................................................................................................108

Supplies....................................................................................................................109

Billing Information .....................................................................................................110

Billing Information ................................................................................................110

User Account Billing Information..........................................................................111

5 Tools........................................................................................................................113

System Settings Procedure......................................................................................114

Step 1 Entering System Administration Mode .....................................................114

Step 2 Entering the System Administrator User ID and Passcode ......................114

Step 3 Selecting [Tools].......................................................................................115

Step 4 Selecting a Setting Item on the [Tools] Screen ........................................115

Step 5 Setting a Feature ......................................................................................117

Step 6 Exiting System Administration Mode........................................................117

Table of Contents

Tools Menu List ....................................................................................................... 118

Common Service Settings ....................................................................................... 132

Machine Clock/Timers ........................................................................................ 132

Audio Tones........................................................................................................ 135

Screen/Button Settings ....................................................................................... 136

Paper Tray Settings ............................................................................................ 138

Image Quality Adjustment ................................................................................... 142

Reports ............................................................................................................... 143

Maintenance ....................................................................................................... 145

Watermark .......................................................................................................... 146

Secure Watermark .............................................................................................. 147

Force Annotation................................................................................................. 150

Print Universal Unique ID (ApeosPort Series Models Only) ............................... 151

Image Log Control (ApeosPort Series Models Only) .......................................... 152

Notify Job Completion by E-mail ......................................................................... 154

Other Settings ..................................................................................................... 154

Copy Service Settings ............................................................................................. 164

Copy Tab - Features Allocation .......................................................................... 164

Preset Buttons .................................................................................................... 165

Copy Defaults ..................................................................................................... 165

Copy Control ....................................................................................................... 170

Original Size Defaults ......................................................................................... 172

Reduce/Enlarge Presets ..................................................................................... 172

Custom Colors .................................................................................................... 172

Annotations - Create Comments......................................................................... 173

Connectivity & Network Setup ................................................................................. 174

Port Settings ....................................................................................................... 174

Protocol Settings ................................................................................................. 178

Machine's E-mail Address/Host Name................................................................ 181

Proxy Server Settings (ApeosPort Series Models Only) ..................................... 182

Outgoing/Incoming E-mail Settings..................................................................... 183

Remote Authentication/Directory Service ........................................................... 184

Security Settings ................................................................................................. 189

Other Settings ..................................................................................................... 192

Print Service Settings .............................................................................................. 194

Allocate Memory ................................................................................................. 194

Delete Form ........................................................................................................ 196

Other Settings ..................................................................................................... 196

Scan Service Settings ............................................................................................. 201

First Tab.............................................................................................................. 201

Scan Defaults...................................................................................................... 202

Scan to PC Defaults............................................................................................ 204

Original Size Defaults ......................................................................................... 204

Output Size Defaults ........................................................................................... 205

Reduce/Enlarge Presets ..................................................................................... 205

Other Settings......................................................................................................205

Fax Service Settings ................................................................................................208

Screen Defaults ...................................................................................................208

Fax Defaults.........................................................................................................209

Fax Control ..........................................................................................................210

Fax Received Options .........................................................................................215

Reduce/Enlarge Presets ......................................................................................215

Original Size Defaults ..........................................................................................216

Local Terminal Information ..................................................................................216

Internet Fax Control .............................................................................................217

E-mail/Internet Fax Service Settings ........................................................................220

E-mail Control ......................................................................................................220

Folder Service Settings ............................................................................................223

Job Flow Service Settings (ApeosPort Series Models Only)....................................224

Media Print Service Settings ....................................................................................225

Stored File Settings ..................................................................................................226

Web Applications Service Setup (ApeosPort Series Models Only)..........................228

Server Certificate Verification Settings ................................................................228

Server Setup........................................................................................................230

Other Settings......................................................................................................231

Web Browser Setup (ApeosPort Series Models Only) .............................................232

Setup ........................................................................................................................234

Create Folder.......................................................................................................234

Stored Programming............................................................................................236

Create Job Flow Sheet ........................................................................................236

Create Job Flow Sheet Keyword .........................................................................244

Add Address Book Entry......................................................................................244

Create Fax Group Recipients ..............................................................................251

Add Fax Comment...............................................................................................252

Paper Tray Attributes ...........................................................................................252

Accounting................................................................................................................253

Create/View User Accounts .................................................................................253

View Accounts .....................................................................................................256

Reset User Accounts ...........................................................................................256

System Administrator's Meter (Copy Jobs)..........................................................257

Accounting Type ..................................................................................................257

Accounting Login Screen Settings .......................................................................258

Fax Billing Data....................................................................................................259

Accounting/Billing Device Settings ......................................................................260

Authentication/Security Settings...............................................................................262

System Administrator Settings.............................................................................262

Authentication ......................................................................................................263

Allow User to Disable Active Settings..................................................................270

Job Status Default ...............................................................................................270

Table of Contents

Overwrite Hard Disk ............................................................................................ 271

6 CentreWare Internet Services Settings ............................................................... 273

Installation of CentreWare Internet Services ........................................................... 274

Preparations........................................................................................................ 274

Configuration on the Machine ............................................................................. 274

Starting CentreWare Internet Services.................................................................... 276

Configuring Machine Settings Using CentreWare Internet Services ....................... 277

7 Printer Environment Settings ............................................................................... 281

Print Overview ......................................................................................................... 282

Installation When Using Parallel Port ...................................................................... 285

Step 1 Preparations ............................................................................................ 285

Step 2 Configuration on the Machine.................................................................. 285

Step 3 Configuration on the Computer ............................................................... 286

CentreWare Internet Services Setting Items....................................................... 287

Installation When Using USB Port........................................................................... 288

Step 1 Preparations ............................................................................................ 288

Step 2 Configuration on the Machine.................................................................. 288

Step 3 Configuration on the Computer ............................................................... 289

CentreWare Internet Services Setting Items....................................................... 289

Installation When Using TCP/IP (LPD/Port 9100) ................................................... 290

Step 1 Preparations ............................................................................................ 290

Step 2 Configuration on the Machine.................................................................. 290

Step 3 Configuration on the Computer ............................................................... 291

CentreWare Internet Services Setting Items....................................................... 292

Installation When Using NetWare............................................................................ 293

Step 1 Preparations ............................................................................................ 293

Step 2 Configuration on the Machine.................................................................. 293

Step 3 Configuration on the Computer ............................................................... 295

CentreWare Internet Services Setting Items....................................................... 295

Installation When Using Microsoft Network (SMB) .................................................. 296

Step 1 Preparations ............................................................................................ 296

Step 2 Configuration on the Machine.................................................................. 296

Step 3 Configuration on the Computer ............................................................... 297

CentreWare Internet Services Setting Items....................................................... 297

Installation When Using Internet Printing Protocol (IPP) ......................................... 298

Step 1 Preparations ............................................................................................ 298

Step 2 Configuration on the Machine.................................................................. 298

Step 3 Configuration on the Computer ............................................................... 299

CentreWare Internet Services Setting Items....................................................... 299

Installation When Using EtherTalk .......................................................................... 300

Step 1 Preparations ............................................................................................ 300

Step 2 Configuration on the Machine.................................................................. 300

Step 3 Configuration on the Computer ................................................................301

CentreWare Internet Services Setting Items .......................................................301

8 E-mail Environment Settings ................................................................................303

E-mail Overview .......................................................................................................304

Preparations .............................................................................................................306

Installation Procedures .............................................................................................308

Step 1 Enabling Port and Setting up TCP/IP .......................................................308

Step 2 Configuring E-mail Environment...............................................................309

CentreWare Internet Services Setting Items .......................................................311

9 Scanner Environment Settings .............................................................................313

Scan Service Overview ............................................................................................314

Configuration of Store to Folder ...............................................................................316

Step 1 Enabling Port and Setting up TCP/IP .......................................................316

Step 2 Registering a Folder .................................................................................317

Step 3 Configuring a Computer ...........................................................................317

Configuration of Scan to PC .....................................................................................318

Step 1 Preparations .............................................................................................318

Step 2 Enabling Port and Setting up TCP/IP .......................................................319

Step 3 Configuration on the Computer ................................................................320

Configuration of Store to USB ..................................................................................321

Step 1 Available USB Memory Devices...............................................................321

Step 2 CentreWare Internet Services Setting Items ............................................321

Configuration of Network Scanning (Job Template Scanning).................................322

Step 1 Preparations .............................................................................................322

Step 2 Enabling Ports and Setting up TCP/IP .....................................................322

Step 3 Configuring the SNMP Port ......................................................................323

Step 4 Configuration on the Computer ................................................................324

Configuration of Scan to Home (ApeosPort Series Models Only)............................325

Step 1 Preparations .............................................................................................325

Step 2 Enabling SMB Port and Setting up TCP/IP ..............................................325

Step 3 Configuring Remote Authentication..........................................................326

Step 4 Configuring Scan to Home .......................................................................327

Step 5 Configuration on the Computer ................................................................329

Configuration of Job Flow Sheets ............................................................................330

Step 1 Enabling Ports and Setting up TCP/IP .....................................................330

Step 2 Configuring the SNMP Port ......................................................................331

Step 3 Configuration on the Computer ................................................................331

Configuration of Store & Send Link ..........................................................................332

Step 1 Configuring E-mail ....................................................................................332

Step 2 Enabling Authentication............................................................................332

Step 3 Other Settings ..........................................................................................332

Step 4 CentreWare Internet Services Setting Items ............................................333

Table of Contents

10 Using the Internet Fax Service ............................................................................. 335

Internet Fax Overview ............................................................................................. 336

Preparations ............................................................................................................ 336

System Requirements for the Machine............................................................... 336

E-Mail Environment............................................................................................. 336

Installation Procedures ............................................................................................ 338

Step 1 Enabling Port and Setting up TCP/IP ...................................................... 338

Step 2 Configuring E-mail Environment.............................................................. 339

Step 3 Testing the Internet Fax........................................................................... 340

11 Using the Server Fax Service ............................................................................... 341

Server Fax Overview ............................................................................................... 342

Preparations ............................................................................................................ 342

System Requirements for the Machine............................................................... 342

Installation Procedure .............................................................................................. 343

Installation Overview ........................................................................................... 343

Step 1 Fax Settings............................................................................................. 343

Step 2 Setting the Server Fax Feature ............................................................... 344

12 Encryption and Digital Signature Settings.......................................................... 347

Encryption and Digital Signature Overview ............................................................. 348

Types of Certificate ............................................................................................. 348

Encryption Features for Communication............................................................. 348

Encryption and Digital-Signature Features for Scan Files .................................. 349

Configuration of HTTP Communications Encryption ............................................... 350

Installation Overview ........................................................................................... 350

Step1 Configuration on the Machine................................................................... 350

Step2 Configuration on the Computer ................................................................ 351

Configuration of Encryption using IPSec ................................................................. 352

Installation Overview ........................................................................................... 352

Step1 Import and Configuration of a Certificate .................................................. 352

Step2 Configuration on the Machine (Configuration of IPSec) ........................... 353

Step3 Configuration on the Computer ................................................................ 354

Configuration of E-mail Encryption/Digital Signature............................................... 355

Installation Overview ........................................................................................... 355

Step1 Configuration on the Machine................................................................... 355

Step2 Configuration on Sender and Recipient.................................................... 357

Configuration of PDF/DocuWorks/XPS Signature (ApeosPort Series Models Only)360

Installation Overview ........................................................................................... 360

Step1 Configuration on the Machine................................................................... 360

Step2 Configuration on the Computer ................................................................ 362

13 Authentication and Accounting Features ........................................................... 363

Overview of Authentication and Accounting Feature............................................... 364

Overview of Authentication Feature.................................................................... 364

Overview of Accounting Feature..........................................................................365

Authentication...........................................................................................................366

User Types Managed by Authentication Feature ................................................366

User Roles and Authorization Groups .................................................................367

Types of Authentication .......................................................................................368

Types of Account Administration .........................................................................369

Authentication and Accounting Relationship .......................................................370

Services Controlled by Authentication......................................................................371

Overview..............................................................................................................371

Services Restricted by User ID Authentication ....................................................371

Services Restricted by the Combined Use of Smart Card Authentication and User

ID Authentication .................................................................................................373

Authentication for Job Flow Sheets and Folders ......................................................376

Overview..............................................................................................................376

When the Authentication Feature is Disabled......................................................378

When the Authentication Feature is Enabled ......................................................381

Jobs Manageable by Account Administration ..........................................................384

Configuration for Authentication ...............................................................................387

Installation Overview............................................................................................387

Enabling Authentication .......................................................................................387

Changing the Default Authorization Group Settings ............................................390

Creating an Authorization Group .........................................................................391

Configuration for IC Card Reader (Optional)............................................................392

Step 1 Preparations .............................................................................................392

Step 2 Logout Method Using the Smart Card......................................................392

Step 3 Registering Smart Card Information.........................................................393

Configuration for Account Administration .................................................................394

Step 1 Selecting an Accounting Type..................................................................394

Step 2 Registering User Information....................................................................394

User Authentication Operations ..............................................................................396

Authenticating Login Users ..................................................................................396

Changing Passcode.............................................................................................397

14 Problem Solving .....................................................................................................399

Troubleshooting........................................................................................................400

Machine Trouble.......................................................................................................401

Image Quality Trouble ..............................................................................................406

Trouble during Copying ............................................................................................412

Unable to Copy ....................................................................................................412

The Copy Result is Not What was Expected .......................................................413

Trouble during Printing .............................................................................................416

Unable to Print .....................................................................................................416

The Print Result is Not What was Expected ........................................................417

Trouble during Faxing ..............................................................................................419

Table of Contents

Sending Problems............................................................................................... 419

Receiving Problems ............................................................................................ 421

Trouble during Scanning ......................................................................................... 423

Unable to Scan with the Machine ....................................................................... 423

Unable to Import Scanned Documents to the Computer .................................... 424

Unable to Send a Scanned Document over the Network (FTP/SMB) ................ 425

Unable to Send E-mail ........................................................................................ 426

The Image is not What was Expected ................................................................ 426

Network-related Problems ....................................................................................... 428

When using SMB ................................................................................................ 428

When using NetWare .......................................................................................... 430

When using TCP/IP ............................................................................................ 434

When using EtherTalk......................................................................................... 435

CentreWare Internet Services Problems ............................................................ 436

E-mail Features Problems .................................................................................. 437

Internet/Intranet Connection Problems ............................................................... 438

IPv4 and IPv6 Connection Problems .................................................................. 439

Media Print - Text Trouble ....................................................................................... 442

Media Print - Photos Trouble................................................................................... 443

Error Code ............................................................................................................... 444

Other Errors ........................................................................................................ 524

Paper Jams ............................................................................................................. 525

Paper Jams in Top Left Cover A ......................................................................... 526

Paper Jams in Bottom Left Cover C ................................................................... 527

Paper Jams in Top Left Cover D......................................................................... 527

Paper Jams in Trays 1 to 4 ................................................................................. 528

Paper Jams in Tray 3 (When Tandem Tray Module is Installed)........................ 529

Paper Jams in Tray 4 (When Tandem Tray Module is Installed)........................ 529

Paper Jams in Tray 5 .......................................................................................... 530

Paper Jams in Tray 6 (HCF B1).......................................................................... 530

Paper Jams in Duplex Module B......................................................................... 532

Paper Jams in Finisher-A1.................................................................................. 533

Paper Jams in Finisher-B1.................................................................................. 533

Paper Jams in Finisher-C1 / Finisher-C1 with Booklet Maker ............................ 535

Document Jams....................................................................................................... 544

Stapler Faults .......................................................................................................... 546

Staple Jams in Staple Cartridge (For Finisher-A1) ............................................. 547

Staple Jams in Staple Cartridge (For Finisher-B1) ............................................. 548

Staple Jams in Staple Cartridge (For Finisher-C1 or Finisher-C1

with Booklet Maker) ............................................................................................ 550

Staple Jams in Booklet Staple Cartridge (For Finisher-C1 with Booklet Maker). 551

15 Appendix ................................................................................................................ 555

Specifications .......................................................................................................... 556

Printable Area...........................................................................................................573

Standard Printable Area ......................................................................................573

Extended Printable Area ......................................................................................573

Internal Fonts ...........................................................................................................574

Optional Components...............................................................................................576

ESC/P-K Emulation ..................................................................................................579

Emulation.............................................................................................................579

Fonts....................................................................................................................580

Output Feature.....................................................................................................580

ESC/P-K Emulation Print Features ......................................................................581

ESC/P-K Emulation Settings ...............................................................................581

Magnification Table..............................................................................................588

Paper Size and Number of Printable Characters.................................................592

PDF Direct Print .......................................................................................................594

PDF Direct Print Settings.....................................................................................594

PCL Emulation .........................................................................................................596

Emulation.............................................................................................................596

Fonts....................................................................................................................597

Output Feature.....................................................................................................598

PCL Emulation Settings.......................................................................................598

HP-GL2 Emulation ...................................................................................................604

Emulation.............................................................................................................604

Fonts....................................................................................................................604

Output Feature.....................................................................................................605

Factory Default Settings ......................................................................................605

HP-GL/2 Emulation Settings ................................................................................606

Hard Clip Area .....................................................................................................612

Printable Area ......................................................................................................613

Auto Layout..........................................................................................................615

Notes and Restrictions .............................................................................................622

Notes and Restrictions on the Use of the Machine..............................................622

Notes and Restrictions on the Use of the Copy Feature .....................................625

Notes and Restrictions on the Use of the Print Feature ......................................626

Notes and Restrictions on the Use of the Scan Features....................................629

Notes and Restrictions on the Use of the Fax Feature........................................633

Notes and Restrictions on the Use of the E-mail/Internet Fax Feature ...............634

Notes and Restrictions when Connecting with Internet Service Provider ............639

Notes and Restrictions on the Interrupt Mode .....................................................640

Notes and Restrictions on Folders.......................................................................642

Notes and Restrictions when Connecting to Internet or Intranet .........................642

Notes and Restrictions when Operating from Computers ...................................643

Notes and Restrictions on Job Flows ..................................................................643

Notes and Restrictions on the Security Features ................................................644

Notes and Restrictions on the Authentication and Accounting Features .............645

Table of Contents

Notes and Restrictions for Using SMB................................................................ 646

Notes and Restrictions for Using TCP/IP............................................................ 648

Notes and Restrictions for Using EtherTalk ........................................................ 649

Notes and Restrictions for Using Bonjour ........................................................... 650

Notes and Restrictions for IPv6 Connection ....................................................... 650

Notes and Restrictions for Print E-mail ............................................................... 652

Using the Telephone ............................................................................................... 653

Placing a Call ...................................................................................................... 653

Activity Report ......................................................................................................... 655

Glossary .................................................................................................................. 657

Index.............................................................................................................................. 659

1 Before Using the Machine

This chapter describes the organization of this guide and conventions used in this guide.

Preface .......................................................................................................14

Types of Manuals .......................................................................................15

Using This Guide ........................................................................................16

Interface Cables.......................................................................................... 19

Energy Saver Mode ....................................................................................23

Customizing the Control Panel ................................................................... 26

Entering Text .............................................................................................. 31

1 Before Using the Machine

Preface

Before Using the Machine

Thank you for selecting ApeosPort-IV C5570/C4470/C3370/C3371/C2270, DocuCentre-IV C5570/C4470/C3370/C3371/C2270 (hereafter referred to as "the machine").

This guide is intended for system administrators, and provides maintenance information such as how to replace consumables, how to configure network, and troubleshooting procedures.

The guide assumes that you are familiar with a personal computer and that are knowledgeable of computer networks. When you need additional information, refer to the manuals provided with the personal computer, operating system, and network products.

After reading this guide, be sure to keep it handy for quick reference. It will be useful in case you forget how to perform operations or if a problem occurs with the machine.

For more information on how to copy, print, scan, and fax, refer to the User Guide. For information about optional components for the Print feature, refer to the guide provided with each optional component.

Warning:

This equipment will be inoperable when mains power fails.

Types of Manuals

The following guides are provided with the machine.

Accompanying Manuals

User Guide (Document CD-ROM)

The guide describes all the necessary steps for copy, print, scan, and fax.

Administrator Guide (this guide) (Document CD-ROM)

The guide is intended for system administrators, and describes how to configure network and how to solve problems that may occur with the machine. This guide also describes daily maintenance and the system settings procedures.

Quick Reference Guide (Booklet)

The guide describes the basic operations of the machine, as well as daily management and maintenance.

Security Function Supplementary Guide (Document CD-ROM)

This guide is intended for the manager and system administrator of the organization where the machine is installed, and describes the setup procedures related to security.

When the Data Security Kit (optional) is installed, be sure to read this guide for the effective use of the security features.

Manual (HTML)

Before Using the Machine

The manual describes installation and configuration procedures for print drivers and the printer environment. This manual is included in the Driver CD Kit.

Print Driver Help

The help describes the Print features and operations.

CentreWare Internet Services Help

The help describes how to change various settings of the machine using a Web browser, and how to import scanned data to a computer from the machine.

Guides for Optional Components

Optional components are available for the machine. Some of them come with user guides. The guides for optional components describe all the necessary steps for using the optional components and for installing the software.

1 Before Using the Machine

Using This Guide

Before Using the Machine

This guide is intended for system administrators, and provides maintenance information such as how to replace consumables, how to configure network, and troubleshooting procedures.

Organization of This Guide

This guide consists of the following chapters.

1 Before Using the Machine

Describes the organization of this guide and conventions.

2 Paper and Other Media

Describes the types of paper and other media that you can use on the machine and how to load media in a tray.

3 Maintenance

Describes how to replace consumables and to clean the machine.

4 Machine Status

Describes how to check the faults that occurred on the machine and to print various reports/lists.

5 Tools

Describes the procedures to set up the system.

6 CentreWare Internet Services Settings

Describes how to use CentreWare Internet Services.

7 Printer Environment Settings

Describes the settings to use the Print feature on the machine.

8 E-mail Environment Settings

Describes the settings to use various services via e-mail on the machine.

9 Scanner Environment Settings

Describes the settings to use the Scan services on the machine.

10 Using the Internet Fax Service

Describes the settings to use the services via the Internet Fax service on the machine.

11 Using the Server Fax Service

Describes the how to use the Server Fax service on the machine.

12 Encryption and Digital Signature Settings

Describes how to configure the machine to use the Encryption and the Digital Signature features with your communications and documents.

13 Authentication and Accounting Features

The machine has the Authentication feature to restrict the availability of services for each feature and the Accounting feature to manage the use of each feature based on the Login Type selected.

14 Problem Solving

Describes troubleshooting procedures to solve the problems with the machine.

15 Appendix

Describes the specifications of the machine, optional accessories, and cautions/ restrictions.

Conventions

Using This Guide

Before Using the Machine

The screen shots and illustrations used in this guide vary depending on the machine configuration and optional components installed. Some of the items in the screen shots may not be displayed or available depending on your machine configuration.

The procedures in this guide may vary depending on the driver and utility software being used due to the upgrades.

In this document, "Computer" refers to a personal computer or workstation.

The following terms are used in this guide:

Important : Important information that you should read.

Note : Additional information on operations or features.

The following symbols are used in this guide:

" " : • A cross-reference included in this guide.

• Names of CD-ROM, features, and touch screen messages and input text.

[ ] : • Folders, files, applications, button or menu names displayed

on the touch screen.

• Names of menus, commands, windows, or dialog boxes displayed on the computer screen and their buttons and menu names.

< > button : Hardware buttons on the control panel.

< > key : Keys on the keyboard of the computer.

> : • Path to a certain item within a procedure on the control panel.

For example: When you see the procedure "select [Tools] > [Setup] > [Create Folder]", this means that you need to select [Tools], select [Setup], and then select [Create Folder].

• Path to a certain item within a procedure on a computer. For example: When you see the procedure "to search for files and folders, click [Start] > [Search] > [For Files or Folders]", this means that you need to click [Start], click [Search], and then click [For Files or Folders] to search for files and folders.

• Cross-reference For example: "Refer to "5 Tools" > "Common Service Settings" > "Audio Tone" in the Administrator Guide." The sentence above means that you need to refer to the section "Audio Tone", which can be found under "Common

1 Before Using the Machine

Before Using the Machine

Service Settings" in chapter 5 Tools of the Administrator Guide.

Orientation of documents or paper is described in this guide as follows:

, ,Long Edge Feed (LEF): Loading the document or paper in portrait orientation

when viewed from the front of the machine.

, ,Short Edge Feed (SEF): Loading the document or paper in landscape

orientation when viewed from the front of the machine.

LEF Orientation

Paper feed direction

SEF Orientation

Paper feed direction

Interface Cables

When connecting the machine directly to a computer, use either the USB interface or parallel interface (optional). When connecting the machine to a network, use the Ethernet interface.

Using the USB Interface

The USB interface of the machine supports USB 2.0. This section describes the installation procedures for the USB interface.

1 Press the power switch to the [ ] position to switch off the power.

2 Make sure that the touch screen is blank and the <Energy Saver> button does not

light up.

3 Open the front cover.

4 Press the main power switch to the [ ] position to switch off the main power.

5 Remove the rear right cover.

Before Using the Machine

6 Connect the USB cable to the USB 2.0

interface connector.

7 Return the rear right cover to its original

position.

8 Connect the other end of the USB cable to the computer.

9 Press the main power switch to the [ | ] position to switch on the main power.

10 Close the front cover.

1 Before Using the Machine

11 Press the power switch to the [ | ] position to switch on the power.

12 Restart the computer.

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For more information on setting items, refer to "Printer Environment Settings" (P.281).

Using the Parallel Interface

This section describes the installation procedures for the parallel interface (optional).

1 Press the power switch to the [ ] position to switch off the power.

2 Make sure that the touch screen is blank and the <Energy Saver> button does not

light up.

3 Open the front cover.

4 Press the main power switch to the [ ] position to switch off the main power.

5 Remove the rear right cover.

6 Insert the connector of the cable into the

machine's parallel interface connector and fasten it with the clips on either side of the connector.

7 Return the rear right cover to its original

position.

8 Connect the other end of the cable to the

computer.

9 Press the main power switch to the [ | ] position to switch on the main power.

10 Close the front cover.

11 Press the power switch to the [ | ] position to switch on the power.

12 Restart the computer.

For more information on setting items, refer to "Printer Environment Settings" (P.281).

Using the Ethernet Interface

The Ethernet interface of the machine supports the following three types.

1000BASE-T

100BASE-TX

10BASE-T

Note • 1000BASE-T is not supported for some models. An optional component is required.

This section describes the installation procedures for the Ethernet interface.

1 Press the power switch to the [ ] position to switch off the power.

2 Make sure that the touch screen is blank and the <Energy Saver> button does not

light up.

Interface Cables

Before Using the Machine

3 Open the front cover.

4 Press the main power switch to the [ ] position to switch off the main power.

5 Remove the rear right cover.

6 Connect the network cable to the Ethernet interface connector.

When the Gigabit Ethernet Board Kit (optional) is installed

When the Gigabit Ethernet Board Kit (optional) is not installed

Note • Always use the correct network cable with your network connection. When you replace the

cable, contact our Customer Support Center.

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7 Return the rear right cover to its original

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8 Press the main power switch to the [ | ] position to switch on the main power.

9 Close the front cover.

10 Press the power switch to the [ | ] position to switch on the power.

position.

For more information on setting items, refer to "Printer Environment Settings" (P.281).

Energy Saver Mode

The machine is equipped with the Energy Saver mode that reduces the power consumption by saving the electricity to the machine when no copy or print data is received for a specified time.

The Energy Saver has two modes: the Low Power mode and the Sleep mode. When you press the <Energy Saver> button or do not use the machine for a specified

period of time, the machine enters the Low Power mode. When time exceeds the time specified in the Low Power mode, the machine then enters the Sleep mode.

It extinguishes the touch screen and lights up the <Energy Saver> button on the control panel. To activate the machine, press the <Energy Saver> button. Pressing the <Energy Saver> button extinguishes the light and deactivates the Energy Saver mode.

Note • When the following device is connected to the machine and a user operates the device, the

Low Power mode can be deactivated without pressing the <Energy Saver> button. If the machine is in the Sleep mode, however, the Sleep mode will not be deactivated by the following operation. Set the time long to elapse until the machine enters the Sleep mode from the Low Power mode. For information on how to change the interval to enter the Low Power mode and Sleep mode, refer to "Changing the Interval for Entering Energy Saver Mode" (P.23).

- Touch the card to IC Card Reader (optional)

• When the machine is in the Authentication mode, the Authentication mode is exited once the

machine enters the Low Power mode.

Low Power Mode

The Low Power mode reduces the power to the control panel and the fusing unit.

Note • While the machine is in the Low Power mode, the power supply to the fusing unit is also

reduced.

Before Using the Machine

Sleep Mode

The Sleep mode reduces the power to the machine even more than the Low Power mode.

It takes longer time than the Low Power mode to deactivate the Sleep mode and enable to use the machine.

Changing the Interval for Entering Energy Saver Mode

This section describes the procedures for setting the Energy Saver mode. To activate the Energy Saver, set the time to elapse until the machine enters the Low

Power mode as well as the time to elapse until the machine enters the Sleep mode.

Note • You can set the time to elapse until the machine enters the Low Power mode and the Sleep

mode from 1 to 240 minutes in 1 minute increments.

1 Press the <Log In/Out> button.

<Log In/Out> button

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2 Enter the system administrator's user ID with

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3 Select [Tools] on the [Services Home]

4 Select [System Settings] > [Common

the numeric keypad or the keyboard displayed on the screen, and select [Enter].

When a passcode is required, select [Next] and enter the system administrator's passcode, and select [Enter].

Note • The default user ID is "11111".

• The default passcode is "x-admin".

screen.

Note • When the [Services Home] screen is not

displayed on the touch screen, press the <Services Home> button.

Service Settings] > [Machine Clock/Timers].

5 Select [Energy Saver Timers], and then

select [Change Settings].

Note • Select [ ] to display the previous screen

or [ ] to display the next screen.

6 Using [] and [], set the time to elapse until

entering the Energy Saver mode, in 1 minute increments.

From Last Operation to Low Power Mode

Set the time to elapse from the last operation until the machine enters the Low Power mode.

Note • The default value for [From Last Operation to Low Power Mode] is [1] minute. You cannot

disable the Low Power mode.

From Last Operation to Sleep Mode

Set the time to elapse from the last operation until the machine enters the Sleep mode.

Note • The default value for [From Last Operation to Sleep Mode] is [1] minutes. You must set a

longer period of time for [From Last Operation to Sleep Mode] than for [From Last Operation to Low Power Mode].

7 Select [Save].

8 Select [Close] repeatedly until the [Tools] screen is displayed.

Energy Saver Mode

9 Select [Close].

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Customizing the Control Panel

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Customizing the Control Panel

You can change the services displayed when the machine is turned on or the Energy Saver mode is deactivated, the services displayed after Auto Clear, the services assigned to the <Custom> buttons, and the services displayed on the [Services Home] screen.

1 Press the <Log In/Out> button.

<Log In/Out> button

2 Enter the system administrator's user ID with

the numeric keypad or the keyboard displayed on the screen, and select [Enter].

When a passcode is required, select [Next] and enter the system administrator's passcode, and select [Enter].

Note • The default user ID is "11111".

• The default passcode is "x-admin".

3 Select [Tools] on the [Services Home]

screen.

Note • When the [Services Home] screen is not

displayed on the touch screen, press the <Services Home> button.

4 Select [System Settings] > [Common

Service Settings] > [Screen/Button Settings].

5 Select the item you want to set or change.

Setting the Screen Default

You can set the screen displayed when the machine is turned on or the Energy Saver mode is deactivated. This section describes how to set up the [Copy] screen as the initial screen, as an example.

Select [Screen Default], and then select [Change Settings].

2 Select [Copy].

Note • Select [ ] to display the previous screen

or [ ] to display the next screen.

Customizing the Control Panel

Before Using the Machine

3 Select [Save].

Setting the Screen After Auto Clear

You can select the screen to be displayed after Auto Clear from [Last Selection Screen] or [Services Home].

1 Select [Screen After Auto Clear], and then

select [Change Settings].

2 Select [Last Selection Screen] or [Services

Home].

3 Select [Save].

Customizing the [Services Home] Screen

You can customize the services and the button layout displayed on the [Services Home] screen when you press the <Services Home> button on the control panel. The following services are registered by the factory default.

Note • Service not supported by the machine will not be displayed on the screen. Buttons

highlighted in gray cannot be used as a result of malfunctioning.

Copy

Fax/Internet Fax

E-mail

Simple Copy

Simple Fax

Scan to PC

Store to Folder

Network Scanning (ApeosPort series models only)

Store to USB

Send from Folder

Stored Programming

Service buttons

Additional feature buttons

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Store & Send Link

Note • This service is displayed when the User Authentication feature is used.

Job Flow Sheets (ApeosPort series models only)

Web Applications (ApeosPort series models only)

Media Print - Text

Media Print - Photos

Custom Services

Note • This service is for service representative use. For more information, contact our Customer

Support Center.

Language

Screen Brightness

Setup

Calibration

Activity Report

Fax Receiving Mode

Print Mode

Lockout Printer/Release Printer

Note • [Lockout Printer]/[Release Printer] is not displayed by default. To display this feature, select

[Allow User to Lock Out] in [Printer Lockout] under [Tools] > [System Settings] > [Common Service Settings] > [Machine Clock/Timers], and then assign [Disable Auto Printing] to a button on the [Services Home - Additional Features] screen.

Services Home

You can select service buttons, which are displayed on the [Services Home] screen. If you select [(Not Assigned)], the position of the selected button becomes blank.

Services Home - Additional Features

You can select additional feature buttons, which are displayed on the [Services Home] screen.

If you select [(Not Assigned)], the position of the selected button becomes blank. You cannot assign [Setup] to [(Not Assigned)]. If you do not want to display the

[Setup] button, select the [Show this in Admin mode] check box.

This section describes how to change the [Language] button at the upper right corner of the [Services Home] screen to the [Secure Print] button, as an example.

1 Select [Services Home - Additional

Features], and then select [Change Settings].

Note • Select [ ] to display the previous screen

or [ ] to display the next screen.

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