Fujitsu Client Computing WB0034 Users Manual

FCC ID: EJE-WB0034 (IC: 337J-WB0034) Report No. M050750_Cert_WLL4070_DTS_BT

APPENDIX I

USER MANUAL (part 2)

EMC Technologies Pty Ltd – 57 Assembly Drive, Tullamarine VIC 3043 Australia

www.emctech.com.au

P7010.book Page 53 Wednesday, June 1, 2005 3:39 PM

Configuration of the WLAN Device

WIreless LAN User’s Guide

The WLAN Device can be configured to establish wire­less network connectivity using one of the following
tools:

■

Intel PROSet Software - The Intel PROSet Software
allows for multiple profile setup and supports auto­matic profile switching. Support for most industry
standard security solutions is contained in this soft­ware.

■

Atheros Client Utility - The Atheros Client Utility soft­ware allows for multiple profile setups and supports
automatic profile switching. Support for most indus­try standard security solutions is contained in this
software.

FLOW OF OPERATIONS

1. Activate the WLAN Device (See Activating the
WLAN Device on page 52 for more information).

2. Configure the Wireless Network parameters (See
Configure Wireless Network Parameters on page 53
for more information).

■

Enter the network name (SSID)

■

Choose the appropriate WLAN architecture (Ad
Hoc or Infrastructure)

■

Choose Authentication method: Open, Shared,
WPA-Enterprise, WPA2-Enterprise, WPA­Personal, or WPA2-Personal

■

If using static WEP keys, enter static WEP key and
choose key index.

3. Configure network settings (See Configure Net­work Parameters on page 53 for more information)

■

TCP/IP settings

■

Workgroup or Domain settings.

CONFIGURATION USING
INTEL PROSET SOFTWARE

This section explains the procedure to properly
configure the WLAN device using the Intel PROSet Soft­ware. Pre-defined parameters will be required for this
procedure. Please consult with your network adminis­trator for these parameters:

Network Name - Also known as the SSID

Network Key (WEP) - Required if using static WEP

keys.

Authent ication Type - Open, Shared, WPA, or WPA­PSK

Procedure

1. Activate the WLAN device using either the Wireless
On/Off Switch or the Intel PROSet software.

2. Click the [Start] button first and then [All Pro­grams].

3. Click the icon [Intel PROSet Wireless] to execute
the Intel PROSet Wireless software.

4. Click the [Add] button. The General Settings dialog
displays.

5. Enter a profile name in the Profile Name field.

6. Enter the network SSID, in the Network Name
(SSID) field.

7. Click Infrastructure or Ad Hoc for the operating
mode.

8. Click [Advanced].

9. The Mandatory Access Point option is only used if
Infrastructure mode is selected. Use this option to
connect to a specific access point. Enter the MAC
address for the access point. Click OK to save the
setting and return to the General Settings page.

10. Click [Next].

11. If you are using Cisco CCX, click Cisco Options to
enable Cisco CKIP data encryption on the Security
Settings page. Check the Cisco Compatible Exten­sions Options. If you have checked the Cisco's
"Mixed-Cell" box in the Advanced Setting, this
option must also be checked.

12. Click [OK].

13. Click Next.

14. Select Open, Shared, WPA-Enterprise, WPA2­Enterprise, WPA-Personal, or WPA2-Personal in
the Network Authentication options.

15. Select either None, WEP, CKIP (if Enable Cisco Cli­ent eXtentions is enabled, use CKIP or WEP), or
TKIP for the data encryption.

16. If WEP is selected, select either 64 or 128-bit for the
Encryption Level.

17. Select the key index 1, 2, 3 or 4.

18. Enter the WEP key if required. If your network does
not employ a 802.1x/EAP security mechanism,
please skip to step 24.

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19. Click the Enable 802.1x checkbox to enable the

802.1x security option. Please contact your network
administrator if configuration of this setting is
required.

20. Select the appropriate Authentication Type. Please
contact your network administrator if configura­tion of this setting is required.

21. After selecting your authentication type, enter the
user name, domain, and password of the user you
have created on the authentication server. The user
name and password do not have to be the same as
name and password of your current Windows user
login.

22. Click [OK] to save the settings.

23. From the Intel ProSet Wireless page, click the new
profile name shown in the Profile List. Use the up
and down arrows to position the priority of the
new profile in the priority list.

24. Click the Connect button to connect to the net­work.

25. Click [Close] if you want to close the Intel(R)
PROSet for Wireless window.

CONFIGURATION USING
ATHEROS CLIENT UTILITY SOFTWARE

This section explains the procedure to properly
configure the WLAN device using the Atheros Client
Utility. Pre-defined parameters will be required for this
procedure. Please consult with your network adminis­trator for these parameters:

Network Name - Also known as the SSID

Network Key (WEP) - Required if using static WEP

keys.

Authent ication Type - Open, Shared, WPA, or WPA­PSK

Procedure

1. Activate the WLAN device using either the Wireless
On/Off Switch or the Atheros Client Utility

2. Right-click on the “Atheros Client Utility” icon in
the system tray, and select “Open Atheros Client
Utility” from the menu.

3. From the Current Status page, click the Profile
Management tab.

4. If this is your first time using this utility, highlight
the profile [Default] and Click the [Modify] button,
otherwise Click the [New] button. The General Set­tings dialog displays.

5. From the General page, enter a profile name in the
Profile Name field.

6. Enter the network SSID, in the SSID1 field. If you
wish to create a profile that can connect to up to 3
different wireless networks, SSID's can be entered
in the SSID2 and SSID3 fields as well.

7. Click the Security tab.

8. The Security tab allows for the configuration of the
Security modes listed in the table below. Please
select the radio button of the desired security
mode. If these settings are not known to you,
please consult with your network administrator for
the correct settings.

Field Name Description

WPA Enables the use of Wi-Fi Protected

Access. Choosing WPA opens the
WPA EAP drop-down menu.
Options include TLS and PEAP. If
these settings are not known to you,
please consult with your network
administrator for the correct settings.

WPA-PSK Enables WPA-Pre-Shared Key. Click

on the Configure button to enter the
WPA Passphrase. If these settings
are not known to you, please consult
with your network administrator for
the correct settings.

802.1x Enables 802.1x security. If these
settings are not known to you,
please consult with your network
administrator for the correct settings.
Choosing this option opens the

802.1x EAP type drop-down menu.
Options include TLS, PEAP, and LEAP

Pre-Shared Key Enables the use of pre-shared keys

that are defined on both the access
point and the station. This is where
static WEP keys are entered. Click
the Configure button to fill in the
Define Pre-Shared Keys window.

None No security

9. Click OK

10. Click the Advanced tab

11. The Advanced tab allows for the configuration of
the options detailed in the table below.

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.

Field Name Description

Power Save
Mode

Network Type Options are AP (Infrastructure) or Ad

802.11b
Preamble

Transmit Power
Level

Wireless Mode Specifies 5 GHz 54 Mbps, 5 GHz 108

Wireless Mode
when Starting
Ad Hoc
Network

Options are Maximum, Normal, or
Off

Hoc

Specifies the preamble setting in

802.11b. The default setting is Short
and Long (Access Point mode),
which allows both short and long
headers in the 802.11b frames. Set
to Long Only to override allowing
short frames.

Options are 100%, 50%, 25%,

12.5% or Lowest transmit power
(0mW)

Mbps, 2.4 GHz 11 Mbps, or 2.4 GHz
54 Mbps operation in an access
point network.

Specifies 5GHz 54 Mbps, 5 GHz 108
Mbps, 2.4 GHz 11 Mbps, or 2.4 GHz
54 Mbps to start an Ad Hoc network
if no matching network name is
found after scanning all available
modes.

12. Click OK

13. If the profile you just created does not activate
immediately, click the Profile Management tab,
highlight the desired Profile, and click Activate.

14. Click [Close] if you want to close the Atheros Client
Utility.

CONNECTION TO THE NETWORK

This section explains connection to the network.

If there is an administrator of the network, contact the
network administrator for data settings.

Setting the network

Perform the “Setting TCP/IP” and “Confirming the
computer and work group names” operations required for
network connection.

Setting TCP/IP

To change the setting of the IP address,
you need to be logged in from Windows
as an administrator.

1. Click the [Start] button first and then [Control
Panel].

2. If the Control Panel is in Category view, switch to
Classic view by clicking “Switch to Classic View”
under Control Panel the left frame. (If you are
already in Classic view, “Switch to Category View”
will be displayed.)

3. Double-click [Network Connections]. A list of cur­rently installed networks will be displayed.

4. Right-click [Wireless Network Connection] in the
list, and then click [Properties] in the menu dis­played. The [Wireless Network Connection Proper­ties] window will be displayed.

5. Click the [General] tab if it is not already selected.

6. Click [Internet Protocol (TCP/IP] and then click
[Properties]. The [Internet Protocol (TCP/IP)
Properties] window will be displayed.

7. Set the IP address as follows:

■

For ad hoc connection: Select [Use the following
IP address:] and then enter data for [IP address]
and [Subnet mask]. See page 62 for IP address
setting.

■

For access point (infrastructure) connection: If
your network uses DHCP, select [Obtain an IP
address automatically] and [Obtain DNS server
address automatically]. If your network uses static
IP addresses, consult with your network adminis­trator for the correct IP address settings.

8. Click the [OK] button. Processing will return to the

[Wireless Network Connection Properties] window.

9. Click the [OK] button.

10. Close the [Network Connection] window.

Following this operation, confirm the names of the

computer and the workgroup as follows.

Confirming the computer and work group names

To modify the computer name and/or the
work group name, you need to be logged
in from Windows as an administrator.

1. Click the [Start] button, then [Control Panel].

2. If the Control Panel is in Category view, switch to
Classic view by clicking “Switch to Classic View”
under Control Panel the left frame. (If you are
already in Classic view, “Switch to Category View”
will be displayed.)

3. Double-click the [System] icon. The [System Prop­erties] window will be displayed.

4. Click the [Computer Name] tab.

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5. Confirm the settings of [Full computer name:] and
[Workgroup:].

a. The setting of [Full computer name:] denotes the

name for identifying the computer. Any name
can be assigned for each personal computer.

To change the name, click [Change] and
then proceed in accordance with the
instruction messages displayed on the
screen.

Enter the desired name in less than 15 ASCII
character code format. Identifiability can be
enhanced by entering the model number, the
user name, and other factors.

b. [Workgroup name] is the group name of the

network. Enter the desired name in less than 15
ASCII character code format.

For ad hoc connection: Assign the same network
name to all personal computers existing on the
network.

For access point (infrastructure) connection:

Assign the name of the work group to be
accessed.

3. Double-click [Network Connections]. A list of cur­rently installed networks will be displayed.

4. Right-click [Wireless Network Connection] in the
list, and then click [Properties] in the menu dis­played. The [Wireless Network Connection Proper­ties] window will be displayed.

5. If [File and Printer Sharing for Microsoft Net-
works] is displayed, proceed to step 6. If [File and
Printer Sharing for Microsoft Networks] is not dis­played, skip to step 7.

6. Make sure that the [File and Printer Sharing for
Microsoft Networks] check box is checked, and
then click the [OK] button. Skip to “Setting file­sharing function”.

7. Click [Install]. The [Select Network Component
Type] window will be displayed.

8. Click [Service], then click the [Add] button. The
[Select Network Service] window will be displayed.

9. Click [File and Printer Sharing for Microsoft Net­works] and then click the [OK] button. Processing
will return to the [Wireless Network Connection
Properties] window, and [File and Printer Sharing
for Microsoft Networks] will be added to the list.

6. Click the [OK] button. If a message is displayed
that requests you to restart the personal computer,
click [Yes] to restart the computer.

Setting the sharing function

Set the sharing function to make file and/or printer sharing
with other network-connected personal computers valid.

This operation is not required unless the sharing func­tion is to be used.

The folder and printer for which the sharing function
has been set will be usable from any personal computer
present on the network.

To share a file and/or the connected
printer, you need to be logged in as an
administrator.

Setting the Microsoft network-sharing service

1. Click the [Start] button first and then [Control

Panel].

2. If the Control Panel is in Category view, switch to

Classic view by clicking “Switch to Classic View”
under Control Panel the left frame. (If you are
already in Classic view, “Switch to Category View”
will be displayed.)

10. Click the [Close] button.

Setting the file-sharing function

The procedure for setting the file-sharing function
follows, with the “work” folder in drive C: as an
example.

1. Click the [Start] button first and then [My Com­puter].

2. Double-click [Local disk (C:)].

3. Right-click the “work” folder (or whichever folder

you want to share), and then click [Sharing and
Security...] in the menu displayed. The [Folder

Name Properties] window will be displayed.

Setting the file-sharing function for the file
which has been used to execute Network
Setup Wizard is suggested on the screen.
For the wireless LAN, however, since
security is guaranteed by entry of the
network name (SSID) and the network
key, the steps to be taken to set the file­sharing function easily without using
Network Setup Wizard are given below.

4. Click [Sharing] if it isn’t already selected.

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WIreless LAN User’s Guide

5. Click the link stating “If you understand the secu­rity risks, but want to share files without running
the wizard, click here”.

6. Click “Just enable file sharing” and click [OK].

7. Check the [Share this folder on the network] check

box.

To specify the corresponding folder as a
read-only folder, select the [Read only]
checkbox under the General tab.

8. Click the [OK] button. The folder will be set as a
sharable folder, and the display of the icon for the
“work.” folder will change.

Setting the printer-sharing function

1. Click the [Start] button first and then [Printers and
FAX]. A list of connected printers will be displayed.

2. Right-click the printer for which the sharing func­tion is to be set, and then click [Sharing] in the
menu displayed. The property window correspond-

ing to the selected printer will be displayed.

Setting the printer-sharing function when
Network Setup Wizard has been executed
is suggested on the screen. For the wireless
LAN, however, since security is guaranteed
by entry of the network name (SSID) and
the network key, the steps to be taken to
set the printer-sharing function without
using Network Setup Wizard are laid down
below.

3. Click the [Sharing] tab.

4. Click [Share this printer].

5. Enter the sharing printer name in [Share name].

6. Click the [OK] button.

Confirming connection

After you have finished the network setup operations,
access the folder whose sharing has been set for other
personal computers. Also, confirm the status of the radio
waves in case of trouble such as a network connection
failure.

In the case of access point (infrastructure)
connection, enter the necessary data for
the access point before confirming
connection. Refer to the manual of the
access point for the access point setup
procedure.

Connecting your personal computer to another
personal computer

1. Click [Start] first and then [My Computer]. The
[My Computer] window will be displayed in the left
frame.

2. Click [My Network Places] in the “Other Places”
list. The window [My Network Places] will be dis­played.

3. Click [View workgroup computers] under Network
Tasks in the left frame.

4. Double-click the personal computer to which your
personal computer is to be connected. The folder
that was specified in “Setting the file-sharing func­tion” on page 56 will be displayed.

5. Double-click the folder to be accessed.

Confirming the status of the radio

1. Right-click the Intel PRO Wireless icon in the lower
right corner of the screen.

2. Click [Open Intel PROSet for Wireless]. The Intel
PROSet for Wireless window opens.

3. Contained within the General tab and the Details
section (accessed by pressing the [Details] button),
you will find the current operating status of the
radio. (When the radio is turned off or the com­puter is not yet connected, some of the conditions
will not be displayed.)

■

Profile Name

The current configuration profile is displayed.

■

Network Name (SSID)

Displays the Network Name (SSID) currently
used by the radio.

■

IP Address

The IP address of the current profile.

■

Signal Quality

Displays a message stating the current quality of
the signal.

■

Signal Strength

Displays a graphic representation of the current
signal strength.

Additionally, in the lower section of the display, you
will see a variety of different measurements related
to the WLAN. For additional information about the
items, click on the “Help?” button:

■

Adapter MAC Address

■

Band

■

Supported Data Rates

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LifeBook P7000 Series Notebook - Section Five

■

Radio Frequency

■

Channel Number

■

Network Authentication

■

Data Encryption

■

802.1x Authentication Type

■

802.1x Authentication Protocol

■

CCX Version

■

CCX TPC

■

CCX Power Levels

■

Access Point MAC Address

■

Mandatory Access Point

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WIreless LAN User’s Guide

Troubleshooting

Causes and countermeasures for troubles you may encounter while using your wireless LAN are described in the
following table.

Problem Possible Cause Possible Solution

Unavailable
network
connection

Incorrect network
name (SSID) or
network key

Weak received signal
strength and/or link
quality

The WLAN device
has been deactivated
or disabled

The computer to be
connected is turned
off

RF interference from
Access Points or
other wireless
networks

Ad hoc connection: verify that the network names (SSID’s) and network

keys (WEP) of all computers to be connected have been configured
correctly. SSID’s and WEP key values must be identical on each machine.

Access Point (Infrastructure) connection: set the network name (SSID)
and network key to the same values as those of the access point.

Set the Network Authentication value identically to that of the Access
Point. Please consult your network administrator for this value, if
necessary.

For the method of setting network authentication, refer to the following
page:·”Assigning parameters” on page 53·

Ad hoc connection: Retry connection after shortening the distance to
the destination computer or removing any obstacles for better sight.

Access Point (Infrastructure) connection: Retry connection after short­ening the distance to the access point or removing any obstacles for
better sight.

To check the wave condition, refer to the following page:· “Confirming
the status of the radio waves” on page 57.

Check if the wireless switch is turned ON. Also verify “Disable Radio” is
not checked in “Network setting” window. Refer to “Starting Transmis­sion” on page 52.

Check if the computer to be connected is turned ON.

The use of identical or overlapping RF channels can cause interference
with the operation of the WLAN device. Change the channel of your
Access Point to a channel that does not overlap with the interfering
device.

Wireless network
authentication has
failed

Incorrectly
configured network
settings

Incorrect IP address
configuration

Re-check your Network Authentication, Encryption, and Security
settings. Incorrectly configured security settings such as an incorrectly
typed WEP key, a mis-configured LEAP username, or an incorrectly
chosen authentication method will cause the LAN device to associate
but not authenticate to the wireless network.

Recheck the configuration of your network settings.

For the method of checking, refer to the following page:·“Connection to
the Network” on page 55.

This only applies to networks using static IP addresses. Please contact
your network administrator for the correct settings.

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Wireless LAN Glossary

Ad Hoc Mode

Ad Hoc Mode refers to a wireless network architecture
where wireless network connectivity between multiple
computers is established without a central wireless
network device, typically known as Access Points.
Connectivity is accomplished using only client devices in
a peer-to-peer fashion. For details, refer to “Ad hoc
connection” on page 50.

Channel

Range of narrow-band frequencies used by the WLAN
device to transmit data. IEEE802.11b/g - 11 channels, 22
MHz wide channels.

DHCP (Dynamic Host Configuration Protocol)

A protocol that provides a means to dynamically allocate
IP addresses to computers on a local area network.

DNS (Domain Name System)

A data query service that provides a mechanism with
which to translate host names into Internet addresses.

IEEE802.11a

Wireless LAN standard that supports a maximum data
rate of 54 Mbps. 802.11a devices operate in the 5 GHz
lower and middle UNII bands.

IEEE802.11b

Wireless LAN standard that supports a maximum data
rate of 11 Mbps. 802.11b devices operate in the 2.4 GHz
ISM band.

Access point

Wireless network device used to bridge wireless and
wired network traffic.

IP address

The logical 32-bit host address defined by the Internet
Protocol that uniquely identifies a computer on a
network. The IP address is usually expressed in dotted
decimal notation.

LAN (Local Area Network)

A LAN or Local Area Network is a computer network (or
data communications network) which is confined to a
limited geographical area.

MAC address (Media Access Control Address)

A MAC address (also called an Ethernet address or IEEE
MAC address) is the 48-bit address (typically written as
twelve hexadecimal digits, 0 through 9 and A through F,
or as six hexadecimal numbers separated by periods or
colons, e.g., 0080002012ef, 0:80:0:2:20:ef) which
uniquely identifies a computer that has an Ethernet
interface.

MTU (Maximum Transmission Unit)

The maximum size of data which can be transmitted at
one time in networks including the Internet. In an envi­ronment whose maximum size of data is too large to
correctly receive data, normal communications can be
restored by setting the size of MTU to a smaller value.

Network key

Data that is used for encrypting data in data communi­cation. The personal computer uses the same network
key both for data encryption and decryption, therefore,
it is necessary to set the same network key as the other
side of communication.

Network name (SSID: Security Set Identifier)

When a wireless LAN network is configured, grouping is
performed to avoid interference or data theft. This
grouping is performed with “Network name (SSID)”. In
order to improve security, the network key is set
allowing no communication unless “Network name
(SSID)” coincides with the network key.

Open system authentication

Null authentication method specified in the 802.11 stan­dard that performs no authentication checks on a wire­less client before allowing it to associate.

PPPoE (Point to Point Protocol over Ethernet)

A method of allowing the authentication protocol
adopted in telephone line connection (PPP) to be used
over an Ethernet.

Protocol

A procedure or rule of delivering data among
computers. Ordered data communication is allowed by
making all conditions required for communication
including the method of data transmission/reception
and actions upon communication errors into proce­dures.

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Shared key authentication

802.11 network authentication method in which the AP
sends the client device a challenge text packet that the
client must then encrypt with the correct WEP key and
return to the AP. If the client has the wrong key or no
key, authentication will fail and the client will not be
allowed to associate with the AP. Shared key authentica­tion is not considered secure, because a hacker who
detects both the clear-text challenge and the same chal­lenge encrypted with a WEP key can decipher the WEP
key.

SSID (Service Set Identifier)

Service Set Identifier, a 32-character unique identifier
attached to the header of packets sent over a WLAN that
acts as a password when a mobile device tries to connect
to the BSS. The SSID differentiates one WLAN from
another, so all access points and all devices attempting to
connect to a specific WLAN must use the same SSID. A
device will not be permitted to join the BSS unless it can
provide the unique SSID. Because the SSID is broadcast
in plain text, it does not supply any security to the
network.

Subnet mask

WIreless LAN User’s Guide

TCP-IP network is controlled by being divided into
multiple smaller networks (subnets). IP address consists
of the subnet address and the address of each computer.
Subnet mask defines how many bits of IP address
comprise the subnet address. The same value shall be set
among computers communicating with each other.

TCP/IP (Transmission Control Protocol/Internet
Protocol)

A standard protocol of the Internet.

Wi-Fi

Wi-Fi, or Wireless Fidelity, is a set of standards for wire­less local area networks (WLAN) based on the IEEE

802.11 specifications. Certified products can use the
official Wi-Fi logo, which indicates that the product is
interoperable with any other product also showing that
logo.

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IP address information

IP addressing is much more complicated
than can be briefly explained in this
document. You are advised to consult with
your network administrator for additional
information.

If IP address is unknown, set IP address as follows:

If you have an access point (DHCP server) on the
network, set the IP address as follows:

[Obtain an IP address automatically]

A DHCP server is a server that
automatically assigns IP addresses to
computers or other devices in the network.
There is no DHCP server for the AdHoc
network.

If the IP address is already assigned to the computer in
the network, ask the network administrator to check the
IP address to be set for the computer.

If no access point is found in the network:

An IP address is expressed with four values in the range
between 1 and 255.

Set the each computer as follows: The value in paren­theses is a subnet mask.

<Example>

Computer A: 192.168.100.2 (255.255.255.0)

Computer B: 192.168.100.3 (255.255.255.0)

Computer C: 192.168.100.4 (255.255.255.0)

:

:

Computer X: 192.168.100.254 (255.255.255.0)

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Specifications

Item Specification

Type of network The Atheros AR5002X and the Intel PRO/Wireless 2915ABG

Network Connections WLAN devices conform to IEEE 802.11a
and 802.11b/g (Wi-Fi based)*.

Transfer rate (Automatic switching)

IEEE 802.11a/g: 54 Mbps maximum data rate

IEEE 802.11b: 11 Mbps maximum data rate

Active frequency 802.11b/g: 2400~2473 MHz

802.11a: 4900 ~ 5850 MHz

Number of channels 802.11a: 8 independent channels

Security Encryption Types - CKIP, WEP, TKIP, AES**

Maximum recommended number of computers to
be connected over wireless LAN (during ad hoc
connection)

802.11b/g: 11 channels, 3 non-overlapping channels

WPA 1.0 compliant

Encryption Keylengths Supported: 64 bits, 128 bits, and 152 bits
(Atheros module using AES encryption only)

802.1x/EAP

10 units or less ***

* “Wi-Fi based” indicates that the interconnectivity test of the organization which guarantees the interconnectivity of
wireless LAN (Wi-Fi Alliance) has been passed.

** Encryption with network key (WEP) is performed using the above number of bits, however, users can set 40 bits/
104 bits after subtracting the fixed length of 24 bits.

*** Depending on practical environments, the allowable number of computers to be connected may be decreased.

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Using the Bluetooth Device

The integrated Bluetooth module is an optional device
available for Fujitsu mobile computers.

WHAT IS BLUETOOTH?

Bluetooth technology is designed as a short-range wire­less link between mobile devices, such as laptop
computers, phones, printers, and cameras. Bluetooth
technology is used to create Personal Area Networks
(PANs) between devices in short-range of each other.

WHERE TO FIND INFORMATION
ABOUT BLUETOOTH

The Bluetooth module contains a robust Help user’s
guide to assist you in learning about operation of the
Bluetooth device.

To access the Help file, click [Start] -> All Programs, and
click on Toshiba. Select Bluetooth, then select User’s
Guide.

For additional information about Bluetooth Technology,
visit the Bluetooth Web site at: www.bluetooth.com.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure
limits set forth for an uncontrolled environment. The
maximum power output is less than 20mW and meets
the exemption criteria for radiation exposure limits.

The transmitters in this device must not be co-located or
operated in conjunction with any other antenna or
transmitter.

Canadian Notice

To prevent radio interference to the licensed service, this
device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment (or
its transmit antenna) that is installed outdoors is subject
to licensing.

Warranty

Users are not authorized to modify this product. Any
modifications invalidate the warranty.

This equipment may not be modified, altered, or
changed in any way without signed written permission
from Fujitsu. Unauthorized modification will void the
equipment authorization from the FCC and Industry
Canada and the warranty.

64

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Troubleshooting

6

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LifeBook P7000 Notebook – Section Six

66

P7010.book Page 67 Wednesday, June 1, 2005 3:39 PM

Troubleshooting

Your Fujitsu LifeBook notebook is sturdy and subject to
few problems in the field. However, you may encounter
simple setup or operating problems that you can solve
on the spot, or problems with peripheral devices, that
you can solve by replacing the device. The information
in this section helps you isolate and resolve some of these
straightforward problems and identify failures that
require service.

IDENTIFYING THE PROBLEM

If you encounter a problem, go through the following
procedure before pursuing complex troubleshooting:

1. Turn off your LifeBook notebook.

2. Make sure the AC adapter is plugged into your note­book and to an active AC power source.

3. Make sure that any card installed in the PC Card slot
is seated properly. You can also remove the card
from the slot, thus eliminating it as a possible cause
of failure.

4. Make sure that any devices connected to the external
connectors are plugged in properly. You can also
disconnect such devices, thus eliminating them as
possible causes of failure.

5. Turn on your notebook. Make sure it has been off at
least 10 seconds before you turn it back on.

6. Go through the boot sequence.

7. If the problem has not been resolved, refer to the
Troubleshooting Table, that follows, for more
detailed troubleshooting information.

8. If you are still having problems after referring to the
Troubleshooting Table, go to the Fujitsu Computer
Systems Support website (http://www.computers.us
.fujitsu.com/support), and search the list of
Frequently Asked Questions (FAQs) contained
there.

Troubleshooting

If you keep notes about what you have
tried, your support representative may be
able to help you more quickly by giving
additional suggestions over the phone.

9. If you have tried the solutions suggested above
without success, contact your support
representative:

Toll free: 1-800-8Fujitsu (1-800-838-5487)
Fax: [phone]
E-mail: [e-mail]
Web site:
http://www.computers.us.fujitsu.com/support

Before you place the call, you should have the following
information ready so that the customer support represen­tative can provide you with the fastest possible solution:

■

Product name

■

Product configuration number

■

Product serial number

■

Purchase date

■

Conditions under which the problem occurred

■

Any error messages that have occurred

■

Type of device connected, if any

See the Configuration Label on the bottom of your
notebook for configuration and serial numbers. (See

figure 2-7 on page 11 for location)

SPECIFIC PROBLEMS

Using the Troubleshooting Table

When you have problems with your LifeBook notebook,
try to find the symptoms under the Problem column of
the troubleshooting table for the feature giving you
difficulty. You will find a description of common causes
for that symptom under the column Possible Cause and
what, if anything, you can do to correct the condition
under Possible Solutions. All possible causes or solutions
may not apply to your notebook.

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LifeBook P7000 Notebook – Section Six

TRO U BLE SHO OTI NG TA BLE

Problem Page

Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . page 68

Optical Drive Problems . . . . . . . . . . . . . . . . . . . . page 68

Floppy Disk Drive Problems . . . . . . . . . . . . . . . . page 69

Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . page 69

Keyboard or Mouse Problems. . . . . . . . . . . . . . . page 69

Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . page 70

Modem Problems. . . . . . . . . . . . . . . . . . . . . . . . . page 70

Problem Possible Cause Possible Solutions

Audio Problems

There is no sound coming
from the built-in speakers.

The software volume control is
set too low.

Problem Page

USB Device Problems . . . . . . . . . . . . . . . . . . . . . page 70

PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . page 70

Power Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . page 71

Shutdown and Startup Problems . . . . . . . . . . . . page 72

Video Problems . . . . . . . . . . . . . . . . . . . . . . . . . . page 73

Miscellaneous Problems . . . . . . . . . . . . . . . . . . . page 74

Adjust the sound volume control settings in your
software, operating system and applications.

DVD/CD-RW Drive Problems

LifeBook notebook fails to
recognize disc in optical
drive.

Headphones are plugged into
your notebook.

BIOS audio settings are
incorrect.

Software driver is not configured
correctly.

Protective sheet is still in the
optical drive tray.

The disc is not pushed down
onto raised center of the drive.

Optical drive tray is not latched
shut.

Incorrect DVD Player or no
DVD Player software is installed.

Wrong drive designator was used
for optical drive in the
application.

Windows auto insertion
function is disabled.

Plugging in headphones disables the built-in
speakers; remove the headphones.

Set the BIOS setup utility to the default values within
the Multimedia Device Configuration menu. (See

BIOS Setup Utility on page 25 for more information)

Refer to your application and operating system
documentation for help.

Remove the protective sheet from the tray.

Open optical drive tray and re-install the disc
properly.

Push on the front of the optical drive tray until it
latches.

Install DVD Player software. (See “Using the Optical

Drive Software” on page 35 for more information.)

Verify the drive designator used by the application is
the same as the one used by the operating system.
When the operating system is booted from a DVD/
CD, drive designations are automatically adjusted.

Start the optical drive from the desktop or
application software or re-enable the Windows auto
insertion function. (See Auto Insert Notification

Function on page 36 for more information)

The Optical Drive Access
indicator on the Status
Indicator Panel blinks at
regular intervals when no
disc is in the tray or the
drive is not installed.

68

DVD/CD disc is dirty or defec­tive.

The Windows auto insertion
function is active and is checking
to see if a disc is ready to run.

Wipe disc with non-abrasive cleaning cloth and
reinsert. It if still will not work try a different disc.

This is normal. However, you may disable this
feature. (See Auto Insert Notification Function on

page 36 for more information)

P7010.book Page 69 Wednesday, June 1, 2005 3:39 PM

Problem Possible Cause Possible Solutions

Floppy Disk Drive Problems

You cannot access your
optional floppy disk.

You tried to write to a write
protected floppy disk.

Floppy disk is not loaded
correctly.

Security is set to protect access to
floppy disk data.

Hard Drive Problems

You cannot access your
hard drive.

The setup utility is incorrectly
set for your internal (Primary
Master) or optional second hard
drive (Primary Slave).

The wrong drive designator was
used by an application when a
bootable CD-ROM was used to
start the notebook.

Troubleshooting

Eject the floppy disk and set it to write enable. (See
Preparing a Disk for Use on page 33 for more informa­tion)

Eject floppy disk, check orientation and re-insert.

(See Ejecting a Disk on page 33 for more information)

Verify your password and security settings.

Revise BIOS settings to set both Primary Master
and Primary Slave correctly. (See BIOS Setup Utility

on page 25 for more information)

Verify drive designator used by application is in
use by the operating system. When the operating
system is booted from a CD, drive designations
are automatically adjusted.

Keyboard or Mouse Problems

The built-in keyboard
does not seem to work.

The characters that appear
do not match those which
you typed.

You have installed an
external keyboard or
mouse, and it does not
seem to work.

You have connected an
external keyboard or a
mouse and it seems to be
locking up the system.

Security is set so your operating

Verify your password and security settings.
system cannot be started
without a password.

The notebook has gone into

Push the Suspend/Resume/Power On button.
Suspend mode.

Your application has locked out
your keyboard.

Try to use your integrated pointing device to restart

your system. If this fails, turn your notebook off by

pressing the Power/Suspend/Resume button for

several seconds. After the system has been off for at

least 10 seconds, turn it back on.

NumLk is set in the BIOS. Go to the BIOS and make sure that NumLk is

disabled. (See BIOS Setup Utility on page 25 for more

information)

Your external device is not prop­erly installed.

Your operating system software
is not setup with the correct soft-

Re-install your device. (See Device Ports on page 44

for more information)

Check your device and operating system docu-

mentation and activate the proper driver.
ware driver for that device.

Your operating system software
is not setup with the correct soft-

Check your device and operating system

documentation and activate the proper driver.
ware driver for that device.

Your system has crashed. Try to restart your notebook. If this fails, turn your

notebook off by pressing the Power/Suspend/

Resume button for several seconds. After the system

has been off for at least 10 seconds, turn it back on.

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LifeBook P7000 Notebook – Section Six

Problem Possible Cause Possible Solutions

Memory Problems

Your Power On screen, or
Info menu of the BIOS

Your memory upgrade module

is not properly installed.
setup utility information,
does not show the correct
amount of installed

You have a memory failure. Check for Power On Self Test (POST) messages.

memory.

Modem Problems

Messages about modem
operation.

Messages about modem opera-

tion are generated by whichever

modem application is in use.

USB Device Problems

You have installed a USB
device but your LifeBook
notebook does not recog­nize the device, or the
device does not seem to
work properly.

The device is not properly

installed.

The device may have been

installed while an application

was running, so your notebook

is not aware of its installation.

Your software may not have the

correct software driver active.

You may have the wrong I/O

address selected for your device.

Your device and another device

are assigned the same I/O

address.

PC Card Problems

Remove and re-install your memory upgrade
module. (See Memory Upgrade Module on page 42

for more information)

(See Power On Self Test Messages on page 75 for more
information)

See your application software documentation for
additional information.

Remove and re-install the device. (See Device Ports

on page 44 for more information)

Close the application and restart your notebook.

See your software documentation and activate the
correct driver.

See your device documentation and software docu­mentation to determine the required I/O address.
Change the settings in the BIOS setup utility. (See

BIOS Setup Utility on page 25 for more information)

Check all I/O addresses located within the BIOS
setup utility and any other installed hardware or
software to make sure there are no duplications.

A card inserted in the PC
Card slot doe s not wor k or
is locking up the system.

70

The card is not properly

installed.

The card may have been installed

while an application was

running, so your notebook is not

aware of its installation.

Your software may not have the

correct software driver active.

You may have the wrong

I/O address selected for your PC

Card device.

Yo u r P C C ar d d ev ic e an d

another device are assigned the

same I/O address.

Remove and re-install the card. (See PC Cards on

page 37 for more information)

Close the application and restart your notebook.

See your software documentation and activate the
correct driver.

See your PC Card documentation to determine
the required I/O address. Change the settings in
the BIOS. (See BIOS Setup Utility on page 25 for

more information)

Check all I/O addresses located within the BIOS
setup utility and any other installed hardware or
software to make sure there are no duplications.