Fujitsu Client Computing WB0014 Users Manual

FCC ID: EJE-WB0014 (IC: 337J-WB0014) Report No. M040905_Cert_Emilia2_Cal2_11abg_DTS_BT

EMC Technologies Report Number: M040905_Cert_Emilia2_Cal2_11abg_DTS_BT

APPENDIX H – User Manual Pt2

EMC Technologies Pty Ltd – 57 Assembly Drive, Tullamarine VIC 3043 Australia

www.emctech.com.au

E Series.book Page 53 Wednesday, April 14, 2004 10:28 AM

5

Troubleshooting

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LifeBook E8000 Notebook

54

E Series.book Page 55 Wednesday, April 14, 2004 10:28 AM

Troubleshooting

Your Fujitsu LifeBook notebook is sturdy and subject to
few problems in the field. However, you may encounter
simple setup or operating problems that you can solve
on the spot, or problems with peripheral devices, that
you can solve by replacing the device. The information
in this section helps you isolate and resolve some of these
straightforward problems and identify failures that
require service.

IDENTIFYING THE PROBLEM

If you encounter a problem, go through the following
procedure before pursuing complex troubleshooting:

1. Turn off your LifeBook notebook.

2. Make sure the AC adapter is plugged into your note­book and to an active AC power source.

3. Make sure that any card installed in the PC Card slot
is seated properly. You can also remove the card
from the slot, thus eliminating it as a possible cause
of failure.

4. Make sure that any devices connected to the external
connectors are plugged in properly. You can also
disconnect such devices, thus eliminating them as
possible causes of failure.

5. Turn on your notebook. Make sure it has been off at
least 10 seconds before you turn it back on.

6. Go through the boot sequence.

7. If the problem has not been resolved, refer to the
Troubleshooting Table, that follows, for more

detailed troubleshooting information.

If you keep notes about what you have
tried, your support representative may be
able to help you more quickly by giving
additional suggestions over the phone.

Troubleshooting

8. If you have tried the solutions suggested in the Trou­bleshooting Table without success, contact your
support representative:

Toll free: 1-800-8Fujitsu (1-800-838-5487)
E-mail: [e-mail]
Web site: us.fujitsu.com/computers.

Before you place the call, you should have the following
information ready so that the customer support represen­tative can provide you with the fastest possible solution:

■

Product name

■

Product configuration number

■

Product serial number

■

Purchase date

■

Conditions under which the problem occurred

■

Any error messages that have occurred

■

Hardware configuration

■

Type of device connected, if any

See the Configuration Label on the bottom of your
notebook for configuration and serial numbers. (See

figure 2-7 on page 10 for location)

SPECIFIC PROBLEMS

Using the Troubleshooting Table

When you have problems with your LifeBook notebook,
try to find the symptoms under the Problem column of
the troubleshooting table for the feature giving you
difficulty. You will find a description of common causes
for that symptom under the column Possible Cause and
what, if anything, you can do to correct the condition
under Possible Solutions. All possible causes or solutions
may not apply to your notebook.

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LifeBook E8000 Notebook

TROU BLESHOOTIN G TAB LE

Problem Page

Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . page 56

DVD/CD-ROM Drive Problems. . . . . . . . . . . . . page 56

Port Replicator Problems. . . . . . . . . . . . . . . . . . . page 57

Floppy Disk Drive Problems . . . . . . . . . . . . . . . . page 57

Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . page 57

Keyboard or Mouse Problems. . . . . . . . . . . . . . . page 58

Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . page 58

Problem Possible Cause Possible Solutions

Audio Problems

Problem Page

Modem Problems. . . . . . . . . . . . . . . . . . . . . . . . . page 58

Parallel, Serial and USB Device Problems . . . . . page 58

PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . page 59

Power Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . page 59

Shutdown and Startup Problems . . . . . . . . . . . . page 61

Video Problems . . . . . . . . . . . . . . . . . . . . . . . . . . page 62

Miscellaneous Problems . . . . . . . . . . . . . . . . . . . page 63

There is no sound coming
from the built-in speakers.

The volume is turned too low. Adjust the volume control on your notebook.

The software volume control is
set too low.

Headphones are plugged into
your notebook.

BIOS audio settings
are incorrect.

Software driver is not
configured correctly.

The speakers have been muted
using the Volume icon in the
system tray.

DVD/CD-RW/CD-ROM Drive Problems

LifeBook notebook fails to
recognize DVD/CD-RW/
CD-ROM’s.

Protective sheet is still in the
DVD/CD-RW/CD-ROM
drive tray.

DVD/CD-RW/CD-ROM is
not pushed down onto raised
center circle of the drive.

DVD/CD-RW/CD-ROM tray
is not latched shut.

Incorrect DVD Player or no
DVD Player software is
installed.

Wrong drive designator was
used for DVD/CD-RW/CD­ROM in the application.

Adjust the sound volume control settings in your
software, operating system and applications.

Plugging in headphones disables the built-in
speakers, remove the headphones.

Set the BIOS setup utility to the default values within
the Multimedia Device Configuration menu. (See

BIOS Setup Utility on page 29 for more information)

Refer to your application and operating system
documentation for help.

Click on the Volume icon in the tool tray on the
bottom right of the screen. (It looks like a speaker).
If the Mute box is checked, click on it to uncheck it.

Replace DVD/CD-RW/CD-ROM in tray.

Open DVD/CD-RW/CD-ROM tray and re-install
DVD/CD-RW/CD-ROM properly.

Push on the front of the DVD/CD-RW/CD-ROM
tray until it latches.

Install DVD Player software. (See “Media Player

Software” on page 39 for more information.)

Verify the drive designator used by the application is
the same as the one used by the operating system.
When the operating system is booted from a DVD/
CD, drive designations are automatically adjusted.
Note that the drive designation can be changed with
the Disk Management tool located at Administrative
Tools -> Computer Managenment.

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Problem Possible Cause Possible Solutions

LifeBook notebook fails to
recognize DVD/CD-RW/
CD-ROM’s (continued)

Windows DVD/CD-RW/CD­ROM auto insertion function
is disabled.

Troubleshooting

Start the DVD/CD-RW/CD-ROM from the desktop
or application software or re-enable the Windows
DVD/CD-RW/CD-ROM auto insertion function.

LifeBook notebook fails to
recognize DVD/CD-RW/
CD-ROM’s.

DVD/CD-RW/CD-ROM is
dirty or defective.

Wipe DVD/CD-RW/CD-ROM with a non-abrasive
CD cleaning cloth and reinsert. It if still will not
work try another DVD/CD-RW/CD-ROM in
the drive.

The DVD/CD-RW/CD­ROM Access indicator on
the Status Indicator Panel
blinks at regular intervals
when no DVD/CD-RW/

The Windows DVD/CD-RW/
CD-ROM auto insertion func­tion is active and is checking to
see if a DVD/CD-RW/CD­ROM is ready to run.

This is normal. However, you may disable this
feature.

CD-ROM is in the tray or
the DVD/CD-RW/CD­ROM drive is not installed.

Port Replicator Problems

Note: Be sure to power down your LifeBook notebook before adding a printer to the Port Replicator parallel port.

LifeBook notebook does
not turn on when installed
in the optional Port
Replicator

Port Replicator AC adapter is
not plugged in.

Notebook is not properly
seated in the Port Replicator.

Provide power to the Port Replicator.

Remove and re-dock your LifeBook notebook.

Floppy Disk Drive Problems

You cannot access your
floppy disk.

You tried to write to a write
protected floppy disk.

Eject the floppy disk and set it to write enable.

(See Preparing a Disk for Use on page 42 for more
information)

Floppy disk is not
loaded correctly.

The floppy disk drive may not

Eject floppy disk, check orientation and re-insert.

(See Ejecting a Disk on page 42 for more information)

Remove and re-install your floppy disk drive.

be properly installed.

Hard Drive Problems

You cannot access your
hard drive.

Security is set to protect access
to floppy disk data.

The setup utility is incorrectly
set for your internal (Primary
Master) or optional second
hard drive (Primary Slave).

The wrong drive designator
was used by an application
when a bootable CD-ROM was
used to start the notebook.

Security is set so your oper­ating system cannot be started
without a password.

Verify your password and security settings.

Revise BIOS settings to set both Primary Master
and Primary Slave correctly. (See BIOS Setup Utility

on page 29 for more information)

Verify drive designator used by application is in
use by the operating system. When the operating
system is booted from a CD, drive designations
are automatically adjusted.

Verify your password and security settings.

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LifeBook E8000 Notebook

Problem Possible Cause Possible Solutions

Keyboard or Mouse Problems

The built-in keyboard does
not seem to work.

The notebook has gone into
Suspend mode.

Push the Power/Suspend/Resume button.

You have installed an
external keyboard or
mouse, and it does not
seem to work.

You have connected an
external keyboard or a
mouse and it seems to be
locking up the system.

Memory Problems

Your Power On screen, or
Main menu of the BIOS
setup utility information,
does not show the correct
amount of installed
memory.

Modem Problems

Messages about modem
operation.

Your application has locked
out your keyboard.

Your external device is not
properly installed.

Your operating system
software is not setup with the

Try to use your integrated pointing device to restart
your system.

Re-install your device. (See Device Ports on page 50

for more information)

Check your device and operating system docu-

mentation and activate the proper driver.
correct software driver
for that device.

Your mouse or keyboard is
connected to the wrong PS/2
port on the optional Port
Replicator.

Your operating system
software is not setup with

Plug the mouse into the PS/2 Mouse port and

the external keyboard or numeric key pad into the

PS/2 Keyboard port. (See PS/2 Port on page 51 for

more information)

Check your device and operating system

documentation and activate the proper driver.
the correct software driver
for that device.

Your system has crashed. Try to restart your notebook. I

Your memory upgrade module
is not properly installed.

Remove and re-install your memory upgrade

module. (See Memory Upgrade Module on page 45

for more information)

You have a memory failure. Check for Power On Self Test (POST) messages.

(See Power On Self Test Messages on page 64 for more

information)

Messages about modem
operation are generated by

See your application software documentation for

additional information.
whichever modem application
is in use.

Parallel, Serial, and USB Device Problems

You have installed a parallel
port device, a serial port
device or a USB device.
Your LifeBook notebook
does not recognize the
device, or the device does
not seem to work properly.

The device is not
properly installed.

The device may have been
installed while an application
was running, so your notebook
is not aware of its installation.

Your device may not have the
correct software driver active.

You may have the wrong I/O
address selected for your
device.

58

Remove and re-install the device. (See Device Ports

on page 50 for more information)

Close the application and restart your notebook.

See your software documentation and activate the

correct driver.

See your device documentation and software docu-

mentation to determine the required I/O address.

Change the settings in the BIOS setup utility. (See

BIOS Setup Utility on page 29 for more information)

E Series.book Page 59 Wednesday, April 14, 2004 10:28 AM

Problem Possible Cause Possible Solutions

You have installed a parallel
port device, a serial port
device or a USB device.
Your LifeBook notebook
does not recognize the
device, or the device does

Your device and another device
are assigned the same I/O
address.

Parallel port is set to output
only.

not seem to work properly.

(continued)

PC Card Problems

A card inserted in the PC
Card slot does not work or
is locking up the system.

The card is not properly
installed.

The card may have been
installed while an application
was running, so your notebook
is not aware of its installation.

Your software may not have
the correct software driver
active.

You may have the wrong I/O
address selected for your PC
Card device.

Troubleshooting

Check all I/O addresses located within the BIOS
setup utility and any other installed hardware or
software to make sure there are no duplications.

Check parallel port setting in the BIOS and set to
bi-directional or ECP.

Remove and re-install the card. (See PC Cards on

page 43 for more information)

Close the application and restart your notebook.

See your software documentation and activate the
correct driver.

See your PC Card documentation to determine
the required I/O address. Change the settings in
the BIOS. (See BIOS Setup Utility on page 29 for

more information)

Power Failures

You turn on your
LifeBook notebook and
nothing seems to happen.

Your PC Card device and
another device are assigned the
same I/O address.

The installed primary battery
is completely discharged, there
is no optional second battery
installed or there is no Power

Check all I/O addresses located within the BIOS
setup utility and any other installed hardware or
software to make sure there are no duplications.

Check the Status Indicator Panel to determine the
presence and condition of the batteries. (See Status
Indicator Panel on page 11 for more information)

Install a charged battery or a Power adapter.
adapter (AC or Auto/Airline)
installed.

The primary battery is
installed but is faulty.

Use the Status Indicator panel to verify the presence

and condition of the batteries. (See Status Indicator

Panel on page 11 for more information) If a battery is

indicating a short, remove that battery and operate

from another power source or replace that battery.

The battery or batteries are low. Check the Status Indicator Panel to determine the

presence and condition of the batteries. (See Status

Indicator Panel on page 11 for more information) Use

a Power adapter to operate until a battery is charged

or install a charged battery.

The power adapter (AC or
auto/airline) is not plugged

Verify that your adapter is connected correctly. (See

Power Sources on page 27 for more information)

in properly.

59

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LifeBook E8000 Notebook

Problem Possible Cause Possible Solutions

You turn on your
LifeBook notebook and
nothing seems to happen.

(continued)

The Power adapter (AC or
auto/airline) has no power
from the AC outlet, airplane
seat jack, or the car’s cigarette
lighter.

The Power adapter (AC or
auto/airline) is faulty.

Move the AC cord to a different outlet, check for

a line switch or tripped circuit breaker for the AC

outlet. If you are using an auto/airline adapter in

a car make sure the ignition switch is in the On or

Accessories position.

Try a different Power adapter or install a charged

optional second battery.

Your LifeBook notebook
turns off all by itself.

Your LifeBook notebook
will not work on battery
alone.

The power management
parameters are set for auto
timeouts which are too short
for your operating needs.

Press any button on the keyboard, or move the

mouse to restore operation. If that fails, push the

Power/Suspend/Resume button. Check your power

management settings, or close your applications and

go to the Power Savings menu of the setup utility to

adjust the timeout values to better suit your needs.

You are operating on battery
power only and have ignored a
low battery alarm until the

Install a power adapter and then push the Power/

Suspend/Resume button. (See Power Sources on

page 27 for more information)

batteries are all at the dead
battery state and your machine
has gone into Dead Battery
Suspend mode.

You have a battery failure. Verify the condition of the batteries using the

Status Indicator panel, and replace or remove

any batteries that are shorted. (See Status Indicator

Panel on page 11 for more information)

Your power adapter has failed
or lost its power source.

The installed batteries
are dead.

Make sure the adapter is plugged in and the outlet

has power.

Replace the battery with a charged one or install

a Power adapter.

No batteries are installed. Install a charged battery.

The batteries are improperly
installed.

Verify that the batteries are properly connected

by re-installing them.

The batteries seem to
discharge too quickly.

60

Your installed batteries
are faulty.

Verify the condition of the batteries using the

Status Indicator panel and replace or remove

any batteries that are shorted. (See Status Indicator

Panel on page 11 for more information)

You are running an application
that uses a great deal of power
due to frequent hard drive

Use both the primary battery and an optional

second battery and/or use a power adapter for this

application when at all possible.
access or DVD/CD-ROM
access, use of a modem card
or a LAN PC card.

The power savings features
may be disabled.

Check the power management and/or setup utility

settings in the Power Savings menu and adjust

according to your operating needs.

The brightness is turned all
the way up.

Turn down the brightness adjustment. The higher

the brightness the more power your display uses.

The batteries are very old. Replace the batteries.

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Problem Possible Cause Possible Solutions

The batteries seem to
discharge too quickly.

(continued

The batteries have been
exposed to high temperatures.

The batteries are too hot
or too cold.

Shutdown and Startup Problems

The Suspend/Resume
button does not work.

The Suspend/Resume button
is disabled from the Advanced
submenu of the Power menu
of the setup utility.

You did not hold the button
in long enough.

There may be a conflict with
the application software.

The system powers up, and
displays power on informa­tion, but fails to load the
operating system.

The boot sequence settings
of the setup utility are not
compatible with your
configuration.

You have a secured system
requiring a password to load
your operating system.

Internal hard drive was
not detected.

An error message is
displayed on the screen

Power On Self Test (POST) has

detected a problem.
during the notebook
(boot) sequence.

Your notebook appears to
change setup parameters
when you start it.

BIOS setup changes were not

saved when you made them

and exited the BIOS setup

utility returning it to

previous settings.

Troubleshooting

Replace the batteries.

Restore the notebook to normal operating tempera­ture. The Charging icon on the Status Indicator
panel will flash when the battery is outside its
operating range.

Enable the button from the setup utility.

Hold the button longer. This may need to be a few
seconds if your application is preventing the CPU
from checking for button pushes.

Close all applications and try the button again.

Set the operating source by pressing the [ESC] key
while the Fujitsu logo is on screen or use the [F2]
key and enter the setup utility and adjust the source
settings from the Boot menu. (See BIOS Setup

Utility on page 29 for more information)

Make sure you have the right password. Enter the
setup utility and verify the Security settings and
modify them as accordingly. (See BIOS Setup Utility

on page 29 for more information)

Use the BIOS setup utility or Primary Master
submenu, located within the Main menu, to try to
auto detect the internal hard drive.

See the Power On Self Test (POST) messages to
determine the meaning and severity of the problem.
Not all messages are errors; some are simply status
indicators. (See Power On Self Test Messages on

page 64 for more information)

Make sure you select Save Changes And Exit when
exiting the BIOS setup utility.

Your system display won’t
turn on when the system is
turned on or when the
system has resumed.

The BIOS CMOS hold-up

battery has failed.

The system may be password-

protected.

Contact your support representative for repairs.
This is not a user serviceable part but has a normal
life of 3 to 5 years.

Check the status indicator panel to verify that the
Security icon is blinking. If it is blinking, enter your
password.

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LifeBook E8000 Notebook

Problem Possible Cause Possible Solutions

Video Problems

The built-in display is
blank when you turn on
your LifeBook notebook.

Something is pushing on the
Closed Cover switch.

The notebook is set for an
external monitor only.

Clear the Closed Cover switch. (See figure 2-3 on

page 6 for location)

Pressing [F10] while holding down the [Fn] key
allows you to change your selection of where to
send your display video. Each time you press the
combination of keys you will step to the next
choice. The choices, in order are: built-in display
only, external monitor only, both built-in display
and external monitor.

The LifeBook notebook
turned on with a series of
beeps and your built-in
display is blank.

The display goes blank by
itself after you have been
using it.

Your system display won’t
turn on when the system is
turned on or when the
system has resumed.

The angle of the display and
the brightness settings are not
adequate for your lighting
conditions.

The power management time­outs may be set for very short
intervals and you failed to
notice the display come on
and go off again.

Power On Self Test (POST)
has detected a failure which
does not allow the display
to operate.

The notebook has gone into
Video timeout, Standby mode,
Suspend mode or Save-to-Disk
mode because you have not
used it for a period of time.

The power management time­outs may be set for very short
intervals and you failed to
notice the display come on
and go off again.

Something is pushing on the
Closed Cover switch.

The system may be password­protected.

Move the display and the brightness control until
you have adequate visibility.

Press any button the keyboard, or move the mouse
to restore operation. If that fails, push the Power/
Suspend/Resume button. (The display may be shut
off by Standy mode, Auto Suspend or Video
Timeout)

Contact your support representative.

Press any button on the keyboard, or move the
mouse to restore operation. If that fails, push the
Power/Suspend/Resume button. Check your power
management settings, or close your applications
and go to the Power Savings menu of the setup
utility to adjust the timeout values to better suit
your operation needs. (See BIOS Setup Utility on

page 29 for more information)

Press any button on the keyboard, or move the mouse
to restore operation. If that fails, push the Power/
Suspend/Resume button. (The display may be shut
off by Standby Mode, Auto Suspend or Video
Timeout)

Check the Closed Cover switch. (See figure 2-3 on

page 6 for location)

Check the status indicator panel to verify that the
Security icon is blinking. If it is blinking, enter your
password.

The Built-in Display does
not close.

62

A foreign object, such as a
paper clip, is stuck between the
display and the keyboard.

Remove all foreign objects from the keyboard.

E Series.book Page 63 Wednesday, April 14, 2004 10:28 AM

Problem Possible Cause Possible Solutions

The Built-in Display has
bright or dark spots.

If the spots are very tiny and

few in number, this is normal

for a large LCD display.

Troubleshooting

This is normal; do nothing.

The application display
uses only a portion of your
screen and is surrounded
by a dark frame.

The Display is dark when
on battery power.

You have connected an
external monitor and
it does not display
any information.

If the spots are numerous or

large enough to interfere with

your operation needs.

You are running an application

that does not support 800 x

600/1024 x 768 pixel resolution

display and display compres-

sion is enabled.

The Power Management utility

default is set on low brightness

to conserve power.

Your BIOS setup is not set to

enable your external monitor.

Your external monitor is not

properly installed.

Your operating system soft-

ware is not setup with the

correct software driver for

that device.

Display is faulty; contact your support representative.

Display compression gives a clearer but smaller
display for applications that do not support 800 x
600/1024 x 768 pixel resolution. You can fill the
screen but have less resolution by changing your
display compression setting, (See the Video Features
submenu, located within the Advanced menu of the
BIOS. (See BIOS Setup Utility on page 29 for more

information)

Press [Fn] + [F7] to increase brightness or double­click on the battery gauge and adjust Power Control
under battery settings.

Try toggling the video destination by pressing [Fn]
and [F10] together, or check your BIOS setup and
enable your external monitor. (See the Video Features
submenu, located within the Advanced Menu of the
BIOS. (See BIOS Setup Utility on page 29 for more

information)

Reinstall your device. (See External Monitor Port on
page 52 for more information)

Check your device and operating system
documentation and activate the proper driver.

You have connected an
external monitor and it
does not come on.

Miscellaneous Problems

An error message is
displayed on the screen
during the operation of
an application.

Your external monitor is not

compatible with your LifeBook

notebook.

Application software often

has its own set of error

message displays.

See your monitor documentation and the
External Monitor Support portions of the
Specifications section. (See Specifications on page 77

for more information)

See your application manual and help displays
screens for more information. Not all messages are
errors some may simply be status.

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LifeBook E8000 Notebook

POWER ON SELF TEST MESSAGES

The following is an alphabetic list of error-and-status
messages that Phoenix BIOS and/or your operating
system can generate and an explanation of each message.
Error messages are marked with an *. If an error message
is displayed that is not in this list, write it down and
check your operating system documentation both on
screen and in the manual. If you can find no reference
to the message and its meaning is not clear, contact
your support representative for assistance.

nnnn Cache SRAM Passed

Where nnnn is the amount of system cache in kilobytes
success-fully tested by the Power On Self Test. (This can
only appear if you have an SRAM PC Card installed.)

*Diskette drive A error or Diskette drive B error

Drive A: or B: is present but fails the BIOS Power On Self
Test diskette tests. Check to see that the drive is defined
with the proper diskette type in the Setup Utility, (See
BIOS Setup Utility on page 29 for more information) and
that the diskette drive is installed correctly. If the disk
drive is properly defined and installed, avoid using it and
contact your support representative.

*Extended RAM Failed at offset: nnnn

Extended memory not working or not configured prop­erly. If you have an installed memory upgrade module,
verify that the module is properly installed. If it is prop­erly installed, you may want to check your Windows
Setup to be sure it is not using unavailable memory
until you can contact your support representative.

nnnn Extended RAM Passed

Where nnnn is the amount of memory in kilobytes
successfully tested.

*Failing Bits: nnnn The hex number nnnn

This is a map of the bits at the memory address (in
System, Extended, or Shadow memory) which failed the
memory test. Each 1 (one) in the map indicates a failed
bit. This is a serious fault that may cause you to lose data
if you continue. Contact your support representative.

*Fixed Disk x Failure or Fixed Disk Controller
Failure (where x = 1-4)

The fixed disk is not working or not configured properly.
This may mean that the hard drive type identified in
your setup utility does not agree with the type detected
by the Power On Self Test. Run the setup utility to check
for the hard drive type settings and correct them if
necessary. If the settings are OK and the message appears
when you restart the system, there may be a serious fault
which might cause you to lose data if you continue.
Contact your support representative.

*Incorrect Drive A type – run SETUP

Type of floppy drive A: not correctly identified in Setup.
This means that the floppy disk drive type identified in
your setup utility does not agree with the type detected
by the Power On Self Test. Run the setup utility to
correct the inconsistency.

*Incorrect Drive B type – run SETUP

Type of floppy drive B: not correctly identified in Setup.
This means that the floppy disk drive type identified in
your setup utility does not agree with the type detected
by the Power On Self Test. Run the setup utility to
correct the inconsistency.

*Invalid NVRAM media type

Problem with NVRAM access. In the unlikely case that
you see this message you may have some display prob­lems. You can continue operating but should contact
your support representative for more information.

*Keyboard controller error

The keyboard controller test failed. You may have to
replace your keyboard or keyboard controller but may
be able to use an external keyboard until then. Contact
your support representative.

*Keyboard error

Keyboard not working. You may have to replace your
keyboard or keyboard controller but may be able to
use an external keyboard until then. Contact your
support representative.

*Keyboard error nn

BIOS discovered a stuck key and displays the scan code
for the stuck key. You may have to replace your keyboard
but may be able to use an external keyboard until then.
Contact your support representative.

*Monitor type does not match CMOS – Run SETUP

Monitor type not correctly identified in Setup. This error
probably means your BIOS is corrupted, run the setup
utility and set all settings to the default conditions. If you
still get this error, contact your support representative.

*Operating system not found

Operating system cannot be located on either drive A: or
drive C: Enter the setup utility and see if both the fixed
disk, and drive A: are properly identified and that the
boot sequence is set correctly. Unless you have changed
your installation greatly, the operating system should be
on drive C:. If the setup utility is correctly set, your hard
drive may be corrupted.

*Parity Check 1 nnnn

Parity error found in the system bus. BIOS attempts
to locate the address and display it on the screen. If it
cannot locate the address, it displays ????. This is a
potentially data destroying failure. Contact your
support representative.

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Troubleshooting

*Parity Check 2 nnnn

Parity error found in the I/O bus. BIOS attempts to
locate the address and display it on the screen. If it
cannot locate the address, it displays ????. This is a
potentially data-destroying failure. Contact your
support representative.

*Press <F1> to resume, <F2> to SETUP

Displayed after any recoverable error message. Press
the [F1] key to continue the boot process or the [F2]
key to enter Setup and change any settings.

*Previous boot incomplete –
Default configuration used

Previous Power On Self Test did not complete success­fully. The Power On Self Test will load default values and
offer to run Setup. If the previous failure was caused by
incorrect values and they are not corrected, the next
boot will likely fail also. If using the default settings does
not allow you to complete a successful boot sequence,
you should turn off the power and contact your support
representative.

*Real time clock error

Real-time clock fails BIOS test. May require board repair.
Contact your support representative.

*Shadow RAM Failed at offset: nnnn

Shadow RAM failed at offset nnnn of the 64k block at
which the error was detected. You are risking data corrup­tion if you continue. Contact your support representative.

nnnn Shadow RAM Passed

Where nnnn is the amount of shadow RAM in kilobytes
successfully tested.

*System battery is dead – Replace and run SETUP

The BIOS CMOS RAM memory hold up battery is dead.
This is part of your BIOS and is a board mounted
battery which requires a support representative to
change. You can continue operating but you will have to
use setup utility default values or reconfigure your setup
utility every time you turn off your notebook. This
battery has an expected life of 2 to 3 years.

System BIOS shadowed

System BIOS copied to shadow RAM.

*System CMOS checksum bad – run SETUP

BIOS CMOS RAM has been corrupted or modified
incorrectly, perhaps by an application program that
changes data stored in BIOS memory. Run Setup and
reconfigure the system.

*System RAM Failed at offset: nnnn

System memory failed at offset nnnn of in the 64k block
at which the error was detected. This means that there is
a fault in your built-in memory. If you continue to
operate, you risk corrupting your data. Contact your
support representative for repairs.

nnnn System RAM Passed

Where nnnn is the amount of system memory in
kilobytes successfully tested.

*System timer error

The timer test failed. The main clock that operates the
computer is faulty. Requires repair of system board.
Contact your support representative for repairs.

UMB upper limit segment address: nnnn

Displays the address of the upper limit of Upper
Memory Blocks, indicating released segments of the
BIOS memory which may be reclaimed by a virtual
memory manager.

Video BIOS shadowed

Video BIOS successfully copied to shadow RAM.

EMERGENCY MEDIA PLAYER
DRIVE TRAY RELEASE

If for some reason the eject button fails, you can open
the DVD/CD-ROM tray with a paper clip or similar tool
inserted into the eject hole in the far right side of the
front of the tray. Straighten one side of a paper clip
and push it gently into the hole. The tray will pop out
a short distance.

MODEM RESULT CODES

The operating system and application software that is
factory installed detects the modem characteristics and
provides the necessary command strings to operate the
modem. The internal modem operation is controlled by
generic AT commands from the operating system and
application software. The standard long form result
codes may, in some cases, be displayed on your screen to
keep you informed of the actions of your modem. The
operating system and application software may suppress
display of the result codes.

Examples of result codes are:

■

OK

■

NO CARRIER

■

NO DIALTONE

■

CONNECT 53000 (Connection complete
at 53,000 bps.)

■

ERROR

■

FAX

■

RING (This means an incoming call.)

■

BUSY

■

NO ANSWER

When using the internal modem with applications
that are not factory installed refer to the
application documentation.

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LifeBook E8000 Notebook

RESTORING YOUR
PRE-INSTALLED SOFTWARE

The Drivers and Applications Restore (DAR) CD
contains:

■

Sets of device drivers and Fujitsu utilities (in specific
directories) that are unique to your LifeBook note­book configuration for use as documented below.

■

A link to the Drive Image Special Edition (DISE)
utility on your hard disk drive.

■

Read-me files that provide additional use information
for items on this CD-ROM.

If the DAR CD is in the drive when you
boot up the system, a message will appear
informing you that continuing to boot
from the CD will overwrite all information
on the hard drive, including saved files,
and restore the hard drive to its factory
configuration. If you wish to install drivers
or applications only from the CD, remove
the disk from the drive, reboot the system,
and insert the CD after Windows has
started.

If you have access to the internet, visit the
Fujitsu Support web site at us.fujitsu.com/
computers to check for the most current
information, drivers and hints on how to
perform recovery and system updates.

DRIVE IMAGE SPECIAL EDITION (DISE)

PowerQuest Drive Image Special Edition (DISE)
provides a way to restore your computer if you experi­ence a hard disk crash or other system failure. Fujitsu has
used DISE to create an image of everything installed on
the computer at the time you purchased it. The image is
saved on a separate partition on the hard disk. You can
use DISE to restore the factory image and return your
computer to the state in which it was shipped from
Fujitsu.

Although it is not necessary, you can use DISE to store
additional image files that you create. For example, if
you install several applications and save data files on
your hard disk, you can create a new image file that
includes them and then save that image file on the hard
disk. Then, in the event of a hard disk failure, you can
restore the image that includes the applications and data

files you use.

Using the DISE feature will reduce the
amount of usable disk space on your hard
disk drive.

Creating a Backup Image

You can create a backup image of your C:\ drive at any
time. The C:\ partition must be a FAT, FAT32, or NTFS
partition, and it must be directly before the backup
partition on your hard disk.

There are two ways to implement the DISE utility: When
booting up the system, or from the desktop.

Creating a backup image when booting up

Before creating a backup image at boot-up, you must
first change the boot-up priority in the BIOS so that the
system will go to the CD drive first, rather than trying to
boot-up from the hard drive or an external floppy disk
drive.

To change the boot-up priority:

1. Start your system and press the [F2] key when the
Fujitsu logo appears. You will enter the BIOS Setup
Utility.

2. Using the arrow keys, go to the Boot menu.

3. Arrow down to the Boot Device Priority submenu
and press [Enter].

4. Arrow down to the CD-ROM drive in the list, and
press the space bar (or the + key) to move the CD­ROM drive to the top of the list. (The system
attempts to boot from the devices in the order in
which they are listed.)

5. Press [F10], then click on [Yes] to exit the BIOS
Setup Utility and return to the boot process.

After you have changed the boot priority, you can create
a backup image when you are booting up:

1. Install the DAR CD in the drive prior to booting up.
When bootup begins, a message will appear
informing you that continuing to boot from the CD
will overwrite all information on the hard drive,
including saved files, and restore the hard drive to its
factory configuration.

2. When you are asked if you want to restore the
factory image, click [Y]es.

Creating a backup image from the desktop

To create a backup image from the desktop, select Drive
Image SE from the Program list. You will initially be
prompted to create a backup diskette. It is not necessary
to create the backup diskette, since the DAR CD
performs the same function.

1. At the Drive Image Special Edition main screen,
click Options> Create New Backup. DISE displays a
warning that it must go to DOS to create the image.

3. Click Ye s .

DISE creates an image file in the backup partition. If
you created a backup image previously, the new
image overwrites the old one.

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Troubleshooting

Enlarging the Backup Partition

If there is not enough unused space in the backup parti­tion on your hard disk, DISE will resize the partition.
DISE will display the minimum, maximum, and recom­mended sizes for the backup partition. You choose the
size you want.

DISE takes the space from the FAT, FAT32, or NTFS
partition that you are backing up. If there is not enough
unused space in that partition to take, you will not be
able to resize the backup partition and create an image
file. You can delete files from the FAT, FAT32, or NTFS
partition to create more unused space on the hard disk.

Restoring a Backup Image

You can restore either a factory image or a backup image
you created. Be aware that restoring a backup image will
replace the contents of the C:\ partition with the image
you restore.

1. Disable virus protection software. If virus protection
software is enabled, DISE will hang.

2. From the DISE main window, click Options >
Restore Backup to restore an image you created, or
click Options > Restore Factory Backup to restore
the factory image.

DISE shuts down to DOS and restores the image file.

Re-Installing Individual Drivers and Applications

The Drivers and Application CD can be used to selec­tively re-install drivers and/or applications that may have
been un-installed or corrupted.

To re-install drivers and/or applications:

1. Boot up the system and insert the DAR CD after
Windows has started. The LifeBook Easy Installation
screen appears.

2. Select the drivers and applications you want to
install from the list that is displayed.

3. Click [Start]. Follow the prompts that appear to
complete installation of the selected drivers and/or
applications.

AUTOMATICALLY DOWNLOADING
DRIVER UPDATES

Your system has a convenient tool called the Fujitsu
Driver Update (FDU) utility. With FDU, you can choose
to automatically or manually go to the Fujitsu site to
check for new updates for your system.

The FDU icon should appear in the system tray at the
bottom right of your screen (roll the cursor over the
icons to find the correct one). If the FDU icon does not
appear in the system tray, it can be started by going to
[Start] -> All Programs, and clicking on Fujitsu Driver
Update; this will create the icon automatically.

To invoke the FDU menu, you can either right-click on
the FDU icon or hold the pen on the icon for a couple of
seconds until the menu appears. The menu contains the
following items:

■

Check for updates now

Allows for manual driver update search. The first
time it is used, you are prompted to agree to a user
agreement. After clicking on the icon, the FDU auto­matically connects with the Fujitsu site to check for
updates and downloads them. While downloading,
the icon has a red bar through it, indicating that it
cannot be used while the download is in process.
When the update is complete, a message appears
informing you of the fact.

■

Enable Automatic Update Notifications

Automatically searches for new updates on a regular
basis (approximately every 3 days).

■

Show update history

Brings up a screen that displays a history of updates
that have been made via the FDU.

■

About Fujitsu Driver Update

Displays the FDU version number and copyright
information

■

Fujitsu Driver Update Readme

Displays the FDU readme.

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LifeBook E8000 Notebook

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6

Care and Maintenance

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LifeBook E8000 Notebook

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Care and Maintenance

Care and Maintenance

If you use your Fujitsu LifeBook notebook carefully, you
will increase its life and reliability. This section provides

some tips for looking after the notebook and its devices.

Electrical equipment may be hazardous if
misused. Operations of this product or simi­lar products, must always be supervised by
an adult. Do not allow children access to
the interior of any electrical products and
do not permit them to handle any cables.

Caring for your LifeBook notebook

■

Your LifeBook notebook is a durable but sensitive elec­tronic device. Treat it with respect and care.

■

Make a habit of transporting it in a suitable carrying
case.

■

Do not attempt to service the computer yourself.
Always follow installation instructions closely.

■

Keep it away from food and beverages.

■

If you accidentally spill liquid on your LifeBook note­book:

1. Turn it off.

2. Position it so that the liquid can run out.

3. Let it dry out for 24 hours, or longer if needed.

4. If your notebook will not boot after it has dried
out, call your support representative.

■

Do not use your Fujitsu LifeBook notebook in a wet
environment (near a bathtub, swimming pool).

■

Always use the AC adapter and batteries that are
approved for your notebook.

■

Avoid exposure to sand, dust and other
environmental hazards.

■

Do not expose your notebook to direct sunlight for long
periods of time as temperatures above 140° F (60° C)
may damage your notebook.

■

Keep the covers closed on the connectors and slots when
they are not in use.

■

Do not put heavy or sharp objects on the computer.

■

If you are carrying your LifeBook notebook in a brief­case, or any other carrying case, make sure that there are
no objects in the case pressing on the lid.

■

Never position your notebook such that the optical
drive is supporting the weight of the notebook.

■

Do not drop your notebook.

■

Do not touch the screen with any sharp objects.

Cleaning your LifeBook notebook

■

Always disconnect the power plug. (Pull the plug, not
the cord.)

■

Clean your LifeBook notebook with a damp, lint-free
cloth. Do not use abrasives or solvents.

■

Use a soft cloth to remove dust from the screen.
Never use glass cleaners.

Storing your LifeBook notebook

■

If storing your notebook for a month or longer, turn
your LifeBook notebook off, fully charge the
battery(s), then remove and store all Lithium ion batter­ies.

■

Store your notebook and batteries separately. If you
store your LifeBook with a battery installed, the battery
will discharge, and battery life will be reduced. In addi­tion, a faulty battery might damage your LifeBook.

■

Store your Fujitsu LifeBook in a cool, dry location.
Temperatures should remain between 13ºF (-25ºC) and
140ºF (60ºC).

Traveling with your LifeBook notebook

■

Do not transport your notebook while it is turned on.

■

It is recommended that you carry your notebook with
you while travelling, rather than checking it in as bag­gage.

■

Always bring your System Recovery CD that came with
your notebook when you travel. If you experience sys­tem software problems while traveling, you may need it
to correct any problems.

■

Never put your notebook through a metal detector.
Have your notebook hand-inspected by security per­sonnel. You can however, put your notebook through a
properly tuned X-ray machine. To avoid problems,
place your notebook close to the entrance of the
machine and remove it as soon as possible or have your
notebook hand-inspected by security personnel. Secu­rity officials may require you to turn your notebook
On. Make sure you have a charged battery on hand.

■

When traveling with the hard drive removed, wrap the
drive in a non-conducting materials (cloth or paper). If
you have the drive checked by hand, be ready to install
the drive if needed. Never put your hard drive through a
metal detector. Have your hard drive hand-inspected by
security personnel. You can however, put your hard
drive through a properly tuned X-ray machine.

■

Take the necessary plug adapters if you're traveling over­seas. Check the following diagram to determine which
plug adapter you'll need or ask your travel agent.

71