Fujitsu Client Computing WB0012 Users Manual

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Troubleshooting

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LifeBook S7000 Notebook

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Troubleshooting

Your Fujitsu LifeBook notebook is sturdy and subject to few problems in the field. However, you may encounter simple setup or operating problems that you can solve on the spot, or problems with peripheral devices, that you can solve by replacing the device. The information in this section helps you isolate and resolve some of these straightforward problems and identify failures that require service.

IDENTIFYING THE PROBLEM

If you encounter a problem, go through the following procedure before pursuing complex troubleshooting:

1. Turn off your LifeBook notebook.

2. Make sure the AC adapter is plugged into your notebook and to an active AC power source.

3. Make sure that any card installed in the PC Card slot is seated properly. You can also remove the card from the slot, thus eliminating it as a possible cause of failure.

4. Make sure that any devices connected to the external connectors are plugged in properly. You can also disconnect such devices, thus eliminating them as possible causes of failure.

5. Turn on your notebook. Make sure it has been off at least 10 seconds before you turn it back on.

6. Go through the boot sequence.

7. If the problem has not been resolved, refer to the Troubleshooting Table, that follows, for more

detailed troubleshooting information.

If you keep notes about what you have tried, your support representative may be able to help you more quickly by giving additional suggestions over the phone.

Troubleshooting

8. If you have tried the solutions suggested in the Troubleshooting Table without success, contact your support representative:

Toll free: 1-800-8Fujitsu (1-800-838-5487) E-mail: 8fujitsu@us.fujitsu.com Web site: us.fujitsu.com/computers.

Before you place the call, you should have the following information ready so that the customer support representative can provide you with the fastest possible solution:

■

Product name

■

Product configuration number

■

Product serial number

■

Purchase date

■

Conditions under which the problem occurred

■

Any error messages that have occurred

■

Hardware configuration

■

Type of device connected, if any

See the Configuration Label on the bottom of your notebook for configuration and serial numbers. (See

figure 2-8 on page 10 for location)

SPECIFIC PROBLEMS

Using the Troubleshooting Table

When you have problems with your LifeBook notebook, try to find the symptoms under the Problem column of the troubleshooting table for the feature giving you difficulty. You will find a description of common causes for that symptom under the column Possible Cause and what, if anything, you can do to correct the condition under Possible Solutions. All possible causes or solutions may not apply to your notebook.

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LifeBook S7000 Notebook

TROU BLESHOOTIN G TAB LE

Problem Page

Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . page 56

DVD/CD-ROM Drive Problems. . . . . . . . . . . . . page 56

Port Replicator Problems. . . . . . . . . . . . . . . . . . . page 57

Floppy Disk Drive Problems . . . . . . . . . . . . . . . . page 57

Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . page 57

Keyboard or Mouse Problems. . . . . . . . . . . . . . . page 57

Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . page 58

Problem Possible Cause Possible Solutions

Audio Problems

Problem Page

Modem Problems. . . . . . . . . . . . . . . . . . . . . . . . . page 58

Parallel, Serial and USB Device Problems . . . . . page 58

PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . page 59

Power Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . page 59

Shutdown and Startup Problems . . . . . . . . . . . . page 61

Video Problems . . . . . . . . . . . . . . . . . . . . . . . . . . page 61

Miscellaneous Problems . . . . . . . . . . . . . . . . . . . page 63

There is no sound coming from the built-in speakers.

The volume is turned too low. Adjust the volume control on your notebook.

The software volume control is set too low.

Headphones are plugged into your notebook.

BIOS audio settings are incorrect.

Software driver is not configured correctly.

The speakers have been muted using the Volume icon in the system tray.

DVD/CD-RW/CD-ROM Drive Problems

LifeBook notebook fails to recognize DVD/CD-RW/ CD-ROM’s.

Protective sheet is still in the DVD/CD-RW/CD-ROM drive tray.

DVD/CD-RW/CD-ROM is not pushed down onto raised center circle of the drive.

DVD/CD-RW/CD-ROM tray is not latched shut.

Incorrect DVD Player or no DVD Player software is installed.

Wrong drive designator was used for DVD/CD-RW/CDROM in the application.

Adjust the sound volume control settings in your software, operating system and applications.

Plugging in headphones disables the built-in speakers, remove the headphones.

Set the BIOS setup utility to the default values within the Multimedia Device Configuration menu. (See

BIOS Setup Utility on page 29 for more information)

Refer to your application and operating system documentation for help.

Click on the Volume icon in the tool tray on the bottom right of the screen. (It looks like a speaker). If the Mute box is checked, click on it to uncheck it.

Replace DVD/CD-RW/CD-ROM in tray.

Open DVD/CD-RW/CD-ROM tray and re-install DVD/CD-RW/CD-ROM properly.

Push on the front of the DVD/CD-RW/CD-ROM tray until it latches.

Install DVD Player software. (See “Media Player

Software” on page 39 for more information.)

Verify the drive designator used by the application is the same as the one used by the operating system. When the operating system is booted from a DVD/ CD, drive designations are automatically adjusted.

Windows DVD/CD-RW/CDROM auto insertion function is disabled.

Start the DVD/CD-RW/CD-ROM from the desktop or application software or re-enable the Windows DVD/CD-RW/CD-ROM auto insertion function.

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Troubleshooting

Problem Possible Cause Possible Solutions

LifeBook notebook fails to recognize DVD/CD-RW/ CD-ROM’s.

(continued)

The DVD/CD-RW/CDROM Access indicator on the Status Indicator Panel blinks at regular intervals when no DVD/CD-RW/

DVD/CD-RW/CD-ROM is dirty or defective.

The Windows DVD/CD-RW/ CD-ROM auto insertion function is active and is checking to see if a DVD/CD-RW/CDROM is ready to run.

Wipe DVD/CD-RW/CD-ROM with a non-abrasive CD cleaning cloth and reinsert. It if still will not work try another DVD/CD-RW/CD-ROM in the drive.

This is normal. However, you may disable this feature.

CD-ROM is in the tray or the DVD/CD-RW/CDROM drive is not installed.

Port Replicator Problems

Note: Be sure to power down your LifeBook notebook before adding a printer to the Port Replicator parallel port.

LifeBook notebook does not turn on when installed in the optional Port Replicator

Port Replicator AC adapter is not plugged in.

Notebook is not properly seated in the Port Replicator.

Provide power to the Port Replicator.

Remove and re-dock your LifeBook notebook.

Floppy Disk Drive Problems

You cannot access your floppy disk.

You tried to write to a write protected floppy disk.

Eject the floppy disk and set it to write enable.

(See Preparing a Disk for Use on page 42 for more information)

Floppy disk is not loaded correctly.

The floppy disk drive may not

Eject floppy disk, check orientation and re-insert.

(See Ejecting a Disk on page 42 for more information)

Remove and re-install your floppy disk drive.

be properly installed.

Hard Drive Problems

You cannot access your hard drive.

Keyboard or Mouse Problems

The built-in keyboard does not seem to work.

Security is set to protect access to floppy disk data.

The setup utility is incorrectly set for your internal (Primary Master) or optional second hard drive (Primary Slave).

The wrong drive designator was used by an application when a bootable CD-ROM was used to start the notebook.

Security is set so your operating system cannot be started without a password.

The notebook has gone into Suspend mode.

Your application has locked out your keyboard.

Verify your password and security settings.

Revise BIOS settings to set both Primary Master and Primary Slave correctly. (See BIOS Setup Utility

on page 29 for more information)

Verify drive designator used by application is in use by the operating system. When the operating system is booted from a CD, drive designations are automatically adjusted.

Verify your password and security settings.

Push the Power/Suspend/Resume button.

Try to use your integrated pointing device to restart your system.

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LifeBook S7000 Notebook

Problem Possible Cause Possible Solutions

You have installed an external keyboard or mouse, and it does not seem to work.

Your external device is not properly installed.

Your operating system software is not setup with the correct software driver for that device.

Re-install your device. (See Device Ports on page 50

for more information)

Check your device and operating system documentation and activate the proper driver.

Your mouse or keyboard is connected to the wrong PS/2 port on the optional Port Replicator.

You have connected an external keyboard or a mouse and it seems to be locking up the system.

Your operating system software is not setup with the correct software driver for that device.

Your system has crashed. Try to restart your notebook. I

Memory Problems

Your Power On screen, or Main menu of the BIOS

Your memory upgrade module

is not properly installed. setup utility information, does not show the correct amount of installed

You have a memory failure. Check for Power On Self Test (POST) messages.

memory.

Modem Problems

Messages about modem operation.

Messages about modem

operation are generated by

whichever modem application

is in use.

Parallel, Serial, and USB Device Problems

You have installed a parallel port device, a serial port device or a USB device. Your LifeBook notebook does not recognize the device, or the device does not seem to work properly.

The device is not

properly installed.

The device may have been

installed while an application

was running, so your notebook

is not aware of its installation.

Your device may not have the

correct software driver active.

You may have the wrong I/O

address selected for your

device.

Your device and another device

are assigned the same I/O

address.

Parallel port is set to output

only.

Plug the mouse into the PS/2 Mouse port and the external keyboard or numeric key pad into the PS/2 Keyboard port. (See PS/2 Port on page 51 for

more information)

Check your device and operating system documentation and activate the proper driver.

Remove and re-install your memory upgrade module. (See Memory Upgrade Module on page 45

for more information)

(See Power On Self Test Messages on page 64 for more information)

See your application software documentation for additional information.

Remove and re-install the device. (See Device Ports

on page 50 for more information)

Close the application and restart your notebook.

See your software documentation and activate the correct driver.

See your device documentation and software documentation to determine the required I/O address. Change the settings in the BIOS setup utility. (See

BIOS Setup Utility on page 29 for more information)

Check all I/O addresses located within the BIOS setup utility and any other installed hardware or software to make sure there are no duplications.

Check parallel port setting in the BIOS and set to bi-directional or ECP.

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Problem Possible Cause Possible Solutions

PC Card Problems

A card inserted in the PC Card slot does not work or is locking up the system.

The card is not properly installed.

The card may have been installed while an application was running, so your notebook is not aware of its installation.

Troubleshooting

Remove and re-install the card. (See PC Cards on page 43 for more information)

Close the application and restart your notebook.

Power Failures

You turn on your LifeBook notebook and nothing seems to happen.

Your software may not have the correct software driver

See your software documentation and activate the correct driver.

active.

You may have the wrong I/O address selected for your PC Card device.

See your PC Card documentation to determine the required I/O address. Change the settings in the BIOS. (See BIOS Setup Utility on page 29 for

more information)

Your PC Card device and another device are assigned the same I/O address.

The installed primary battery is completely discharged, there is no optional second battery installed or there is no Power

Check all I/O addresses located within the BIOS setup utility and any other installed hardware or software to make sure there are no duplications.

Check the Status Indicator Panel to determine the presence and condition of the batteries. (See Status Indicator Panel on page 11 for more information)

Install a charged battery or a Power adapter. adapter (AC or Auto/Airline) installed.

The primary battery is installed but is faulty.

Use the Status Indicator panel to verify the presence

and condition of the batteries. (See Status Indicator

Panel on page 11 for more information) If a battery is

indicating a short, remove that battery and operate

from another power source or replace that battery.

The battery or batteries are low. Check the Status Indicator Panel to determine the

presence and condition of the batteries. (See Status

Indicator Panel on page 11 for more information) Use

a Power adapter to operate until a battery is charged

or install a charged battery.

The power adapter (AC or auto/airline) is not plugged in properly.

The Power adapter (AC or auto/airline) has no power from the AC outlet, airplane seat jack, or the car’s cigarette lighter.

The Power adapter (AC or auto/airline) is faulty.

Verify that your adapter is connected correctly. (See

Power Sources on page 27 for more information)

Move the AC cord to a different outlet, check for

a line switch or tripped circuit breaker for the AC

outlet. If you are using an auto/airline adapter in

a car make sure the ignition switch is in the On or

Accessories position.

Try a different Power adapter or install a charged

optional second battery.

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LifeBook S7000 Notebook

Problem Possible Cause Possible Solutions

Your LifeBook notebook turns off all by itself.

The power management parameters are set for auto timeouts which are too short for your operating needs.

You are operating on battery power only and have ignored a low battery alarm until the batteries are all at the dead battery state and your machine has gone into Dead Battery Suspend mode.

You have a battery failure. Verify the condition of the batteries using the

Your power adapter has failed or lost its power source.

Press any button on the keyboard, or move the

mouse to restore operation. If that fails, push the

Power/Suspend/Resume button. Check your power

management settings, or close your applications and

go to the Power Savings menu of the setup utility to

adjust the timeout values to better suit your needs.

Install a power adapter and then push the Power/

Suspend/Resume button. (See Power Sources on

page 27 for more information)

Status Indicator panel, and replace or remove

any batteries that are shorted. (See Status Indicator

Panel on page 11 for more information)

Make sure the adapter is plugged in and the outlet

has power.

Your LifeBook notebook will not work on battery alone.

The batteries seem to discharge too quickly.

The installed batteries are dead.

Replace the battery with a charged one or install

a Power adapter.

No batteries are installed. Install a charged battery.

The batteries are improperly installed.

Your installed batteries are faulty.

Verify that the batteries are properly connected

by re-installing them.

Verify the condition of the batteries using the

Status Indicator panel and replace or remove

any batteries that are shorted. (See Status Indicator

Panel on page 11 for more information)

You are running an application that uses a great deal of power due to frequent hard drive

Use both the primary battery and an optional

second battery and/or use a power adapter for this

application when at all possible. access or DVD/CD-ROM access, use of a modem card or a LAN PC card.

The power savings features may be disabled.

Check the power management and/or setup utility

settings in the Power Savings menu and adjust

according to your operating needs.

The brightness is turned all the way up.

Turn down the brightness adjustment. The higher

the brightness the more power your display uses.

The batteries are very old. Replace the batteries.

The batteries have been

Replace the batteries. exposed to high temperatures.

The batteries are too hot or too cold.

Restore the notebook to normal operating tempera-

ture. The Charging icon on the Status Indicator

panel will flash when the battery is outside its

operating range.

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Problem Possible Cause Possible Solutions

Shutdown and Startup Problems

The Suspend/Resume button does not work.

The Suspend/Resume button is disabled from the Advanced submenu of the Power menu of the setup utility.

You did not hold the button in long enough.

There may be a conflict with the application software.

The system powers up, and displays power on information, but fails to load the operating system.

The boot sequence settings of the setup utility are not compatible with your configuration.

Troubleshooting

Enable the button from the setup utility.

Hold the button longer. This may need to be a few seconds if your application is preventing the CPU from checking for button pushes.

Close all applications and try the button again.

Set the operating source by pressing the [ESC] key while the Fujitsu logo is on screen or use the [F2] key and enter the setup utility and adjust the source settings from the Boot menu. (See BIOS Setup

Utility on page 29 for more information)

An error message is displayed on the screen during the notebook (boot) sequence.

Your notebook appears to change setup parameters when you start it.

Your system display won’t turn on when the system is turned on or when the system has resumed.

Video Problems

The built-in display is blank when you turn on your LifeBook notebook.

You have a secured system requiring a password to load your operating system.

Internal hard drive was not detected.

Power On Self Test (POST) has detected a problem.

BIOS setup changes were not saved when you made them and exited the BIOS setup utility returning it to previous settings.

The BIOS CMOS hold-up battery has failed.

The system may be passwordprotected.

Something is pushing on the Closed Cover switch.

Make sure you have the right password. Enter the setup utility and verify the Security settings and modify them as accordingly. (See BIOS Setup Utility

on page 29 for more information)

Use the BIOS setup utility or Primary Master submenu, located within the Main menu, to try to auto detect the internal hard drive.

See the Power On Self Test (POST) messages to determine the meaning and severity of the problem. Not all messages are errors; some are simply status indicators. (See Power On Self Test Messages on

page 64 for more information)

Make sure you select Save Changes And Exit when exiting the BIOS setup utility.

Contact your support representative for repairs. This is not a user serviceable part but has a normal life of 3 to 5 years.

Check the status indicator panel to verify that the Security icon is blinking. If it is blinking, enter your password.

Clear the Closed Cover switch. (See figure 2-4 on

page 6 for location)

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LifeBook S7000 Notebook

Problem Possible Cause Possible Solutions

The built-in display is blank when you turn on

The notebook is set for an external monitor only.

your LifeBook notebook.

(continued)

Pressing [F10] while holding down the [Fn] key

allows you to change your selection of where to

send your display video. Each time you press the

combination of keys you will step to the next

choice. The choices, in order are: built-in display

only, external monitor only, both built-in display

and external monitor.

The LifeBook notebook turned on with a series of beeps and your built-in display is blank.

The display goes blank by itself after you have been using it.

Your system display won’t turn on when the system is turned on or when the system has resumed.

The Built-in Display does not close.

The Built-in Display has bright or dark spots.

The angle of the display and the brightness settings are not adequate for your lighting conditions.

The power management timeouts may be set for very short intervals and you failed to notice the display come on and go off again.

Power On Self Test (POST) has detected a failure which does not allow the display to operate.

The notebook has gone into Video timeout, Standby mode, Suspend mode or Save-to-Disk mode because you have not used it for a period of time.

The power management timeouts may be set for very short intervals and you failed to notice the display come on and go off again.

Something is pushing on the Closed Cover switch.

The system may be passwordprotected.

A foreign object, such as a paper clip, is stuck between the display and the keyboard.

If the spots are very tiny and few in number, this is normal for a large LCD display.

Move the display and the brightness control until

you have adequate visibility.

Press any button the keyboard, or move the mouse

to restore operation. If that fails, push the Power/

Suspend/Resume button. (The display may be shut

off by Standy mode, Auto Suspend or Video

Timeout)

Contact your support representative.

Press any button on the keyboard, or move the

mouse to restore operation. If that fails, push the

Power/Suspend/Resume button. Check your power

management settings, or close your applications

and go to the Power Savings menu of the setup

utility to adjust the timeout values to better suit

your operation needs. (See BIOS Setup Utility on

page 29 for more information)

Press any button on the keyboard, or move the mouse

to restore operation. If that fails, push the Power/

Suspend/Resume button. (The display may be shut

off by Standby Mode, Auto Suspend or Video

Timeout)

Check the Closed Cover switch. (See figure 2-4 on

page 6 for location)

Check the status indicator panel to verify that the

Security icon is blinking. If it is blinking, enter your

password.

Remove all foreign objects from the keyboard.

This is normal; do nothing.

If the spots are numerous or

Display is faulty; contact your support representative. large enough to interfere with your operation needs.

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Problem Possible Cause Possible Solutions

The application display uses only a portion of your screen and is surrounded by a dark frame.

You are running an application that does not support 800 x 600/1024 x 768 pixel resolution display and display compression is enabled.

The Display is dark when on battery power.

The Power Management utility default is set on low brightness to conserve power.

You have connected an external monitor and

Your BIOS setup is not set to

enable your external monitor. it does not display any information.

Troubleshooting

Display compression gives a clearer but smaller display for applications that do not support 800 x 600/1024 x 768 pixel resolution. You can fill the screen but have less resolution by changing your display compression setting, (See the Video Features submenu, located within the Advanced menu of the BIOS. (See BIOS Setup Utility on page 29 for more

information)

Press [Fn] + [F7] to increase brightness or doubleclick on the battery gauge and adjust Power Control under battery settings.

Try toggling the video destination by pressing [Fn] and [F10] together, or check your BIOS setup and enable your external monitor. (See the Video Features submenu, located within the Advanced Menu of the BIOS. (See BIOS Setup Utility on page 29 for more

information)

You have connected an external monitor and it does not come on.

Miscellaneous Problems

An error message is displayed on the screen during the operation of an application.

Your external monitor is not

properly installed.

Your operating system soft-

ware is not setup with the

correct software driver for

that device.

Your external monitor is not

compatible with your LifeBook

notebook.

Application software often

has its own set of error

message displays.

Reinstall your device. (See External Monitor Port on

page 52 for more information)

Check your device and operating system documentation and activate the proper driver.

See your monitor documentation and the External Monitor Support portions of the Specifications section. (See Specifications on page 77

for more information)

See your application manual and help displays screens for more information. Not all messages are errors some may simply be status.

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LifeBook S7000 Notebook

POWER ON SELF TEST MESSAGES

The following is an alphabetic list of error-and-status messages that Phoenix BIOS and/or your operating system can generate and an explanation of each message. Error messages are marked with an *. If an error message is displayed that is not in this list, write it down and check your operating system documentation both on screen and in the manual. If you can find no reference to the message and its meaning is not clear, contact your support representative for assistance.

nnnn Cache SRAM Passed

Where nnnn is the amount of system cache in kilobytes success-fully tested by the Power On Self Test. (This can only appear if you have an SRAM PC Card installed.)

*Diskette drive A error or Diskette drive B error

Drive A: or B: is present but fails the BIOS Power On Self Test diskette tests. Check to see that the drive is defined with the proper diskette type in the Setup Utility, (See BIOS Setup Utility on page 29 for more information) and that the diskette drive is installed correctly. If the disk drive is properly defined and installed, avoid using it and contact your support representative.

*Extended RAM Failed at offset: nnnn

Extended memory not working or not configured properly. If you have an installed memory upgrade module, verify that the module is properly installed. If it is properly installed, you may want to check your Windows Setup to be sure it is not using unavailable memory until you can contact your support representative.

nnnn Extended RAM Passed

Where nnnn is the amount of memory in kilobytes successfully tested.

*Failing Bits: nnnn The hex number nnnn

This is a map of the bits at the memory address (in System, Extended, or Shadow memory) which failed the memory test. Each 1 (one) in the map indicates a failed bit. This is a serious fault that may cause you to lose data if you continue. Contact your support representative.

*Fixed Disk x Failure or Fixed Disk Controller Failure (where x = 1-4)

The fixed disk is not working or not configured properly. This may mean that the hard drive type identified in your setup utility does not agree with the type detected by the Power On Self Test. Run the setup utility to check for the hard drive type settings and correct them if necessary. If the settings are OK and the message appears when you restart the system, there may be a serious fault which might cause you to lose data if you continue. Contact your support representative.

*Incorrect Drive A type – run SETUP

Type of floppy drive A: not correctly identified in Setup. This means that the floppy disk drive type identified in your setup utility does not agree with the type detected by the Power On Self Test. Run the setup utility to correct the inconsistency.

*Incorrect Drive B type – run SETUP

Type of floppy drive B: not correctly identified in Setup. This means that the floppy disk drive type identified in your setup utility does not agree with the type detected by the Power On Self Test. Run the setup utility to correct the inconsistency.

*Invalid NVRAM media type

Problem with NVRAM access. In the unlikely case that you see this message you may have some display problems. You can continue operating but should contact your support representative for more information.

*Keyboard controller error

The keyboard controller test failed. You may have to replace your keyboard or keyboard controller but may be able to use an external keyboard until then. Contact your support representative.

*Keyboard error

Keyboard not working. You may have to replace your keyboard or keyboard controller but may be able to use an external keyboard until then. Contact your support representative.

*Keyboard error nn

BIOS discovered a stuck key and displays the scan code for the stuck key. You may have to replace your keyboard but may be able to use an external keyboard until then. Contact your support representative.

*Monitor type does not match CMOS – Run SETUP

Monitor type not correctly identified in Setup. This error probably means your BIOS is corrupted, run the setup utility and set all settings to the default conditions. If you still get this error, contact your support representative.

*Operating system not found

Operating system cannot be located on either drive A: or drive C: Enter the setup utility and see if both the fixed disk, and drive A: are properly identified and that the boot sequence is set correctly. Unless you have changed your installation greatly, the operating system should be on drive C:. If the setup utility is correctly set, your hard drive may be corrupted.

*Parity Check 1 nnnn

Parity error found in the system bus. BIOS attempts to locate the address and display it on the screen. If it cannot locate the address, it displays ????. This is a potentially data destroying failure. Contact your support representative.

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Troubleshooting

*Parity Check 2 nnnn

Parity error found in the I/O bus. BIOS attempts to locate the address and display it on the screen. If it cannot locate the address, it displays ????. This is a potentially data-destroying failure. Contact your support representative.

*Press <F1> to resume, <F2> to SETUP

Displayed after any recoverable error message. Press the [F1] key to continue the boot process or the [F2] key to enter Setup and change any settings.

*Previous boot incomplete – Default configuration used

Previous Power On Self Test did not complete successfully. The Power On Self Test will load default values and offer to run Setup. If the previous failure was caused by incorrect values and they are not corrected, the next boot will likely fail also. If using the default settings does not allow you to complete a successful boot sequence, you should turn off the power and contact your support representative.

*Real time clock error

Real-time clock fails BIOS test. May require board repair. Contact your support representative.

*Shadow RAM Failed at offset: nnnn

Shadow RAM failed at offset nnnn of the 64k block at which the error was detected. You are risking data corruption if you continue. Contact your support representative.

nnnn Shadow RAM Passed

Where nnnn is the amount of shadow RAM in kilobytes successfully tested.

*System battery is dead – Replace and run SETUP

The BIOS CMOS RAM memory hold up battery is dead. This is part of your BIOS and is a board mounted battery which requires a support representative to change. You can continue operating but you will have to use setup utility default values or reconfigure your setup utility every time you turn off your notebook. This battery has an expected life of 2 to 3 years.

System BIOS shadowed

System BIOS copied to shadow RAM.

*System CMOS checksum bad – run SETUP

BIOS CMOS RAM has been corrupted or modified incorrectly, perhaps by an application program that changes data stored in BIOS memory. Run Setup and reconfigure the system.

*System RAM Failed at offset: nnnn

System memory failed at offset nnnn of in the 64k block at which the error was detected. This means that there is a fault in your built-in memory. If you continue to operate, you risk corrupting your data. Contact your support representative for repairs.

nnnn System RAM Passed

Where nnnn is the amount of system memory in kilobytes successfully tested.

*System timer error

The timer test failed. The main clock that operates the computer is faulty. Requires repair of system board. Contact your support representative for repairs.

UMB upper limit segment address: nnnn

Displays the address of the upper limit of Upper Memory Blocks, indicating released segments of the BIOS memory which may be reclaimed by a virtual memory manager.

Video BIOS shadowed

Video BIOS successfully copied to shadow RAM.

EMERGENCY MEDIA PLAYER DRIVE TRAY RELEASE

If for some reason the eject button fails, you can open the DVD/CD-ROM tray with a paper clip or similar tool inserted into the eject hole in the far right side of the front of the tray. Straighten one side of a paper clip and push it gently into the hole. The tray will pop out a short distance.

MODEM RESULT CODES

The operating system and application software that is factory installed detects the modem characteristics and provides the necessary command strings to operate the modem. The internal modem operation is controlled by generic AT commands from the operating system and application software. The standard long form result codes may, in some cases, be displayed on your screen to keep you informed of the actions of your modem. The operating system and application software may suppress display of the result codes.

Examples of result codes are:

■

NO CARRIER

■

NO DIALTONE

■

CONNECT 53000 (Connection complete at 53,000 bps.)

■

ERROR

■

FAX

■

RING (This means an incoming call.)

■

BUSY

■

NO ANSWER

When using the internal modem with applications that are not factory installed refer to the application documentation.

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LifeBook S7000 Notebook

RESTORING YOUR PRE-INSTALLED SOFTWARE

If your system was delivered with Windows 2000 as the operating system, the Windows 2000 image is on the D: partition, but the Restore Disc contains Windows XP. If you decide to restore your

system from the Restore Disc, you will overwrite Windows 2000 with the Windows XP operating system.

The Drivers and Applications Restore (DAR) CD contains:

■

Sets of device drivers and Fujitsu utilities (in specific directories) that are unique to your LifeBook notebook configuration for use as documented below.

■

A link to the Drive Image Special Edition (DISE) utility on your hard disk drive.

■

Read-me files that provide additional use information for items on this CD-ROM.

If the DAR CD is in the drive when you boot up the system, a message will appear informing you that continuing to boot from the CD will overwrite all information on the hard drive, including saved files, and restore the hard drive to its factory configuration. If you wish to install drivers or applications only from the CD, remove the disk from the drive, reboot the system, and insert the CD after Windows has started.

If you have access to the internet, visit the Fujitsu Support web site at us.fujitsu.com/ computers to check for the most current information, drivers and hints on how to perform recovery and system updates.

DRIVE IMAGE SPECIAL EDITION (DISE)

PowerQuest Drive Image Special Edition (DISE) provides a way to restore your computer if you experience a hard disk crash or other system failure. Fujitsu has used DISE to create an image of everything installed on the computer at the time you purchased it. The image is saved on a separate partition on the hard disk. You can use DISE to restore the factory image and return your computer to the state in which it was shipped from Fujitsu.

Although it is not necessary, you can use DISE to store additional image files that you create. For example, if you install several applications and save data files on your hard disk, you can create a new image file that

includes them and then save that image file on the hard disk. Then, in the event of a hard disk failure, you can restore the image that includes the applications and data

files you use.

Using the DISE feature will reduce the amount of usable disk space on your hard disk drive.

Creating a Backup Image

You can create a backup image of your C:\ drive at any time. The C:\ partition must be a FAT, FAT32, or NTFS partition, and it must be directly before the backup partition on your hard disk.

There are two ways to implement the DISE utility: When booting up the system, or from the desktop.

Creating a backup image when booting up

Before creating a backup image at boot-up, you must first change the boot-up priority in the BIOS so that the system will go to the CD drive first, rather than trying to boot-up from the hard drive or an external floppy disk drive.

To change the boot-up priority:

1. Start your system and press the [F2] key when the Fujitsu logo appears. You will enter the BIOS Setup Utility.

2. Using the arrow keys, go to the Boot menu.

3. Arrow down to the Boot Device Priority submenu and press [Enter].

4. Arrow down to the CD-ROM drive in the list, and press the space bar (or the + key) to move the CDROM drive to the top of the list. (The system attempts to boot from the devices in the order in which they are listed.)

5. Press [F10], then click on [Yes] to exit the BIOS Setup Utility and return to the boot process.

After you have changed the boot priority, you can create a backup image when you are booting up:

1. Install the DAR CD in the drive prior to booting up. When bootup begins, a message will appear informing you that continuing to boot from the CD will overwrite all information on the hard drive, including saved files, and restore the hard drive to its factory configuration.

2. When you are asked if you want to restore the factory image, click [Y]es.

Creating a backup image from the desktop

To create a backup image from the desktop, select Drive Image SE from the Program list. You will initially be prompted to create a backup diskette. It is not necessary

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Troubleshooting

to create the backup diskette, since the DAR CD performs the same function.

1. At the Drive Image Special Edition main screen,

click Options> Create New Backup. DISE displays a warning that it must go to DOS to create the image.

3. Click Ye s .

DISE creates an image file in the backup partition. If you created a backup image previously, the new image overwrites the old one.

Enlarging the Backup Partition

If there is not enough unused space in the backup partition on your hard disk, DISE will resize the partition. DISE will display the minimum, maximum, and recommended sizes for the backup partition. You choose the size you want.

DISE takes the space from the FAT, FAT32, or NTFS partition that you are backing up. If there is not enough unused space in that partition to take, you will not be able to resize the backup partition and create an image file. You can delete files from the FAT, FAT32, or NTFS partition to create more unused space on the hard disk.

Restoring a Backup Image

You can restore either a factory image or a backup image you created. Be aware that restoring a backup image will replace the contents of the C:\ partition with the image you restore.

1. Disable virus protection software. If virus protection software is enabled, DISE will hang.

2. From the DISE main window, click Options > Restore Backup to restore an image you created, or click Options > Restore Factory Backup to restore the factory image.

DISE shuts down to DOS and restores the image file.

Re-Installing Individual Drivers and Applications

The Drivers and Application CD can be used to selectively re-install drivers and/or applications that may have been un-installed or corrupted.

To re-install drivers and/or applications:

1. Boot up the system and insert the DAR CD after Windows has started. The LifeBook Easy Installation screen appears.

2. Select the drivers and applications you want to install from the list that is displayed.

3. Click [Start]. Follow the prompts that appear to complete installation of the selected drivers and/or applications.

AUTOMATICALLY DOWNLOADING DRIVER UPDATES

Your system has a convenient tool called the Fujitsu Driver Update (FDU) utility. With FDU, you can choose to automatically or manually go to the Fujitsu site to check for new updates for your system.

The FDU icon should appear in the system tray at the bottom right of your screen (roll the cursor over the icons to find the correct one). If the FDU icon does not appear in the system tray, it can be started by going to [Start] -> All Programs, and clicking on Fujitsu Driver Update; this will create the icon automatically.

To invoke the FDU menu, you can either right-click on the FDU icon or hold the pen on the icon for a couple of seconds until the menu appears. The menu contains the following items:

■

Check for updates now

Allows for manual driver update search. The first time it is used, you are prompted to agree to a user agreement. After clicking on the icon, the FDU automatically connects with the Fujitsu site to check for updates and downloads them. While downloading, the icon has a red bar through it, indicating that it cannot be used while the download is in process. When the update is complete, a message appears informing you of the fact.

■

Enable Automatic Update Notifications

Automatically searches for new updates on a regular basis (approximately every 3 days).

■

Show update history

Brings up a screen that displays a history of updates that have been made via the FDU.

■

About Fujitsu Driver Update

Displays the FDU version number and copyright information

■

Fujitsu Driver Update Readme

Displays the FDU readme.

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LifeBook S7000 Notebook

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Care and Maintenance

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LifeBook S7000 Notebook

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Care and Maintenance

If you use your Fujitsu LifeBook notebook carefully, you will increase its life and reliability. This section provides

some tips for looking after the notebook and its devices.

Electrical equipment may be hazardous if misused. Operations of this product or similar products, must always be supervised by an adult. Do not allow children access to the interior of any electrical products and do not permit them to handle any cables.

Caring for your LifeBook notebook

■

Your LifeBook notebook is a durable but sensitive electronic device. Treat it with respect and care.

■

Make a habit of transporting it in a suitable carrying case.

■

Do not attempt to service the computer yourself. Always follow installation instructions closely.

■

Keep it away from food and beverages.

■

If you accidentally spill liquid on your LifeBook notebook:

1. Turn it off.

2. Position it so that the liquid can run out.

3. Let it dry out for 24 hours, or longer if needed.

4. If your notebook will not boot after it has dried out, call your support representative.

■

Do not use your Fujitsu LifeBook notebook in a wet environment (near a bathtub, swimming pool).

■

Always use the AC adapter and batteries that are approved for your notebook.

■

Avoid exposure to sand, dust and other environmental hazards.

■

Do not expose your notebook to direct sunlight for long periods of time as temperatures above 140° F (60° C) may damage your notebook.

■

Keep the covers closed on the connectors and slots when they are not in use.

■

Do not put heavy or sharp objects on the computer.

■

If you are carrying your LifeBook notebook in a briefcase, or any other carrying case, make sure that there are no objects in the case pressing on the lid.

■

Never position your notebook such that the optical drive is supporting the weight of the notebook.

■

Do not drop your notebook.

■

Do not touch the screen with any sharp objects.

Cleaning your LifeBook notebook

■

Always disconnect the power plug. (Pull the plug, not the cord.)

■

Clean your LifeBook notebook with a damp, lint-free cloth. Do not use abrasives or solvents.

■

Use a soft cloth to remove dust from the screen. Never use glass cleaners.

Storing your LifeBook notebook

■

If storing your notebook for a month or longer, turn your LifeBook notebook off, fully charge the battery(s), then remove and store all Lithium ion batteries.

■

Store your notebook and batteries separately. If you store your LifeBook with a battery installed, the battery will discharge, and battery life will be reduced. In addition, a faulty battery might damage your LifeBook.

■

Store your Fujitsu LifeBook in a cool, dry location. Temperatures should remain between 13ºF (-25ºC) and 140ºF (60ºC).

Traveling with your LifeBook notebook

■

Do not transport your notebook while it is turned on.

■

It is recommended that you carry your notebook with you while travelling, rather than checking it in as baggage.

■

Always bring your System Recovery CD that came with your notebook when you travel. If you experience system software problems while traveling, you may need it to correct any problems.

■

Never put your notebook through a metal detector. Have your notebook hand-inspected by security personnel. You can however, put your notebook through a properly tuned X-ray machine. To avoid problems, place your notebook close to the entrance of the machine and remove it as soon as possible or have your notebook hand-inspected by security personnel. Security officials may require you to turn your notebook On. Make sure you have a charged battery on hand.

■

When traveling with the hard drive removed, wrap the drive in a non-conducting materials (cloth or paper). If you have the drive checked by hand, be ready to install the drive if needed. Never put your hard drive through a metal detector. Have your hard drive hand-inspected by security personnel. You can however, put your hard drive through a properly tuned X-ray machine.

■

Take the necessary plug adapters if you're traveling overseas. Check the following diagram to determine which plug adapter you'll need or ask your travel agent.

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LifeBook S7000 Notebook

Outlet Type Location

United States, Canada, parts of Latin America,

Mexico, Japan, Korea,

the Philippines, Taiwan

Russia and the Commonwealth

of Independent States (CIS),

most of Europe, parts of Latin

America, the Middle East, parts

of Africa, Hong Kong, India,

most of South Asia

United Kingdom,

Ireland, Malaysia, Singapore,

parts of Africa

China, Australia,

New Zealand

BATTERIES

Caring for your Batteries

■

Always handle batteries carefully.

■

Do not short-circuit the battery terminals (that is, do not touch both terminals with a metal object). Do not carry lose batteries in a pocket or purse where they may mix with coins, keys, or other metal objects. Doing so may cause an explosion or fire.

■

Do not drop, puncture, disassemble, mutilate or incinerate the battery.

■

Recharge batteries only as described in this manual and only in ventilated areas.

■

Do not leave batteries in hot locations for more than a day or two. Intense heat can shorten battery life.

■

Do not leave a battery in storage for longer than 6 months without recharging it.

Increasing Battery Life

■

Power your LifeBook notebook through the AC or optional auto/airline adapter whenever possible.

■

If your notebook is running on battery power all day, connect it to the AC adapter overnight to recharge the battery.

■

Keep brightness to the lowest level comfortable.

■

Set the power management for maximum battery life.

■

Put your notebook in Suspend mode when it is turned on and you are not actually using it.

■

Limit your media drive access.

■

Disable the Media Player auto insert notification function.

■

Always use fully charged batteries.

■

Eject PCMCIATM cards when not in use.

FLOPPY DISKS AND DRIVES

Caring for your Floppy Disks

■

Avoid using the floppy disks in damp and dusty locations.

■

Never store a floppy disk near a magnet or magnetic field.

■

Do not use a pencil or an eraser on a disk or disk label.

■

Avoid storing the floppy disks in extremely hot or cold locations, or in locations subject to severe temperature changes. Store at temperatures between 50º F (10ºC) and 125ºF (52ºC).

■

Do not touch the exposed part of the disk behind the metal shutter.

■

Never use the floppy disk drive with any liquid, metal, or other foreign matter inside the floppy disk drive or disk.

■

Never disassemble your floppy disk drive.

MEDIA CARE

Caring for your Media (DVD/CD/CD-R)

Media discs are precision devices and will function reliably if given reasonable care.

■

Always store your media disc in its case when it is not in use.

■

Always handle discs by the edges and avoid touching the surface.

■

Avoid storing any media discs in extreme temperatures.

■

Do not bend media discs or set heavy objects on them.

■

Do not spill liquids on media discs.

■

Do not scratch media discs.

■

Do not get dust on media discs.

■

Never write on the label surface with a ballpoint pen or pencil. Always use a felt pen.

■

If a media disc is subjected to a sudden change in temperature, cold to warm condensation may form on the surface. Wipe the moisture off with a clean, soft, lint free cloth and let it dry at room temperature. DO NOT use a hair dryer or heater to dry media discs.

■

If a disc is dirty, use only a DVD/CD cleaner or wipe it with a clean, soft, lint free cloth starting from the inner edge and wiping to the outer edge.

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Care and Maintenance

Caring for your Optical Drive

Your optical drive is durable but you must treat it with care. Please pay attention to the following points:

■

The drive rotates the compact disc at a very high speed. Do not carry it around or subject it to shock or vibration with the power on.

■

Avoid using or storing the drive where it will be exposed to extreme temperatures.

■

Avoid using or storing the drive where it is damp or dusty.

■

Avoid using or storing the drive near magnets or devices that generate strong magnetic fields.

■

Avoid using or storing the drive where it will be subjected to shock or vibration.

■

Do not disassemble or dismantle the optical drive.

■

Use of a commercially available lens cleaner is recommended for regular maintenance of your drive.

PC CARDS

Caring for your PC Cards

PC Cards are durable, but you must treat them with care. The documentation supplied with your PC Card will provide specific information, but you should pay attention to the following points:

■

To keep out dust and dirt, store PC Cards in their protective sleeves when they are not installed in your LifeBook notebook.

■

Avoid prolonged exposure to direct sunlight or excessive heat.

■

Keep the cards dry.

■

Do not flex or bend the cards, and do not place heavy objects on top of them.

■

Do not force cards into the slot.

■

Avoid dropping cards, or subjecting them to excessive vibration.

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