Fujitsu S500M User Manual

Color Image Scanner

S500M for Macintosh

Operator’s Guide

P3PC-1752-01ENZ0

SCAN

POWER

Introduction

Thank you for purchasing the Color Image Scanner ScanSnap S500M.
ScanSnap S500M is a feature-rich, office-ready color image scanner. It is designed to help you
improve productivity and solve problems in scanning.
The ScanSnap scanner has the following features:

■ Converting paper documents into PDFs by pressing a single button!

You can turn the documents cluttering up your desk into PDFs, and manage and
archive them on your computer.

ScanSnap S500M can automatically detect whether the documents are color or black­and-white, so that the size of scanned image files can be made smaller when scanning
color and black-and-white documents mixed in a batch. In addition, the scanner can
automatically remove blank pages in documents to further reduce the size of files.

■ Effortless scanning!

Double-sided color documents in A4 or letter size can be scanned at a speed of about
18 sheets/minute (when used with a computer with a PowerPC® G5 processor of

1.6GHz or higher running Mac OS X v10.2.8 or later and with Scan mode Normal,
Color mode Auto, and Compression rate 3).(*1)

■ Small desktop footprint!

Having a footprint smaller than a sheet of A4 or Letter size paper, the ScanSnap scan­ner can be left on your desk all the time.

(*1) - Depending on the document types, the scanning speed may slow down when scanning

is performed in "B&W" (Black-and-White) mode (because the data of scanned color
documents is converted into monochrome data).
For example, when scanning color brochures in "B&W" mode in Normal (Fastest)
quality at a compression rate of 3, its scanning speed is about 12 sheets/minute.

- When "Allow automatic blank page removal" or "Correct skewed character strings
automatically" is enabled, scanning speed may slow down.

(*2) - ScanSnap S500M does not support the TWAIN and ISIS standards.

This document describes how to use ScanSnap S500M and the basic operations. Be sure to read
this manual thoroughly before using ScanSnap S500M.
In this document, ScanSnap S500M is hereinafter referred to as ScanSnap.

ScanSnap S500M Operator's Guide i

CONTENTS

■ Regulatory Information ........................................................ iv

■ Note, Liability ....................................................................... vii

■ Preface ................................................................................. vii

■ Safety Precautions ................................................................ x

Chapter 1 Before You Start Using Your Scanner................... 1

1.1 Names and Functions of Parts .......................................... 2

Chapter 2 Connecting ScanSnap ............................................ 5

2.1 Installing ScanSnap............................................................ 6

2.2 Connecting ScanSnap to your Computer ...................... 17

Chapter 3 Basic Scanner Operations.................................... 21

3.1 Flow of Operations ........................................................... 22

3.2 Scanning Different Document Types.............................. 29

3.3 Loading Documents ......................................................... 31

3.4 Changing Scan Settings .................................................. 34

3.5 Various settings according to your needs ..................... 52

Chapter 4 Uninstalling ScanSnap ......................................... 75

4.1 Uninstalling Supplied Programs .................................... 76

ii

Chapter 5 Troubleshooting .................................................... 79

5.1 Clearing Document Jams................................................. 80

5.2 Troubleshooting Checklist .............................................. 82

Chapter 6 Daily Care .............................................................. 87

6.1 Cleaning Materials............................................................ 88

6.2 Cleaning the Scanner Exterior & Stacker....................... 89

6.3 Cleaning the Inside of the Scanner................................. 90

Chapter 7 Replacing Consumables ..................................... 95

7.1 Replacing Consumables .................................................. 96

7.2 Replacing the Pad ASSY.................................................. 98

7.3 Replacing the Pick Roller............................................... 101

Appendix A Installation Specifications ................................. 109

Index........................................................................................... 111

Repairs....................................................................................... 113

ScanSnap S500M Operator's Guide iii

■ Regulatory Information

FCC declaration

This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver

is located.

• Consult your dealer or an experienced radio/TV technician.

FCC warning: Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.

Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

Part 15 of FCC rules.

ATTENTION

CAUTION

• The use of a shielded interface cable is required to comply with the Class B limits of

• The length of the AC cable must be 3 meters (10 feet) or less.

Canadian DOC Regulations

This digital apparatus does not exceed the Class B limit for radio noise emissions from
digital apparatus set out in the Radio interference Regulations of the Canadian Department
of Communications.
This Class B digital apparatus complies with Canadian ICES-003.

Le présent appareil numérique n'émet pas de parasites radioélectriques dépassant les limites
applicables aux appareils numériques de la classe B et prescrites dans le Règlement sur le
brouillage radioélectrique dictées par le Ministère des Communications du Canada.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

iv

Bescheinigung des Herstellers / Importeurs

Für den S500M wid folgendes bescheinigt:

• In Übereinsstimmung mit den Bestimmungen der EN45014(CE) funkentstört

• Maschinenlärminformationsverordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt

70 dB (A) oder weniger, gemäß EN ISO 7779.

International ENERGY STAR® Program

As an ENERGY STAR® Partner, PFU LIMITED has determined that
this product meets the

efficiency.
The International

international program that promotes energy saving through the
penetration of energy efficient computers and other office equipment.
The program backs the development and dissemination of products with functions that
effectively reduce energy consumption. It is an open system in which business proprietors
can participate voluntarily. The targeted products are office equipment such as computers,
monitors, printers, facsimiles, copiers, scanners, and multifunction devices. Their standards
and logos are uniform among participating nations.

ENERGY STAR

ENERGY STAR

®

guidelines for energy

®

Office Equipment Program is an

Use in High-safety Applications

This product has been designed and manufactured on the assumption that it will be used in
office, personal, domestic, regular industrial, and general-purpose applications. It has not
been designed and manufactured for use in applications (simply called "high-safety
applications" from here on) that directly involve danger to life and health when a high degree
of safety is required, for example, in the control of nuclear reactions at nuclear power
facilities, automatic flight control of aircraft, air traffic control, operation control in mass­transport systems, medical equipment for sustaining life, and missile firing control in
weapons systems, and when provisionally the safety in question is not ensured. The user
should use this product with adopting measures for ensuring safety in such high-safety
applications. PFU LIMITED assumes no liability whatsoever for damages arising from use
of this product by the user in high-safety applications, and for any claims or compensation
for damages by the user or a third party.

About the use of mercury

Lamp(s) inside this product contain mercury and must be recycled or

g

H

The scanner lamp contains mercury.
To avoid unexpected injury, read the following carefully.
Failure to complying with the following may result in serious personal injuries:

• Do not put the substance in the lamp in your mouth as it contains mercury.

• Do not incinerate, crush, or shred the scanner.

• Do not inhale or drink the chemical liquid contained in the scanner parts.

disposed of according to local, state, or federal laws.

ScanSnap S500M Operator's Guide v

Trademarks

Mac, and Mac OS are trademarks of Apple Computer, Inc., registered in the United States
and other countries.
Adobe, the Adobe logo, and Acrobat are either registered trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
Other product names are the trademarks or registered trademarks of the respective
companies.

How Product Names Are Indicated In This Manual

References to operating systems (OS) are indicated as follows:
Mac OS X v10.1:Macintosh operating system version 10.1
Mac OS X v10.2:Macintosh operating system version 10.2
Mac OS X v10.3:Macintosh operating system version 10.3
Mac OS X v10.4:Macintosh operating system version 10.4
Where there is no distinction between the different versions of the above operating system,
the general term "Mac OS" is used.

®

Adobe Acrobat 7.0:Adobe
Where there is no distinction between the different versions of the above application, the
general term "Adobe Acrobat" is used.

Acrobat® 7.0 Standard.

Manufacturer

PFU LIMITED
International Sales Dept., Imaging Business Division, Products Group
Solid Square East Tower, 580 Horikawa-cho, Saiwai-ku, Kawasaki-shi Kanagawa 212-8563,
Japan
Phone: [phone]
All Rights Reserved, Copyright© PFU LIMITED 2006.

vi

■ Note, Liability

READ ALL OF THIS MANUAL CAREFULLY BEFORE USING THIS PRODUCT. IF
THIS PRODUCT IS NOT USED CORRECTLY, UNEXPECTED INJURY MAY BE
CAUSED TO USERS OR BYSTANDERS.

While all efforts have been made to ensure the accuracy of all information in this manual,
PFU assumes no liability to any party for any damage caused by errors or omissions or by
statements of any kind in this manual, its updates or supplements, whether such errors are
omissions or statements resulting from negligence, accidents, or any other cause. PFU
further assumes no liability arising from the application or use of any product or system
described herein; nor any liability for incidental or consequential damages arising from the
use of this manual. PFU disclaims all warranties regarding the information contained herein,
whether expressed, implied, or statutory.

■ Preface

Safety Precautions

This manual describes important details for ensuring the safe and correct use of this product.
Thoroughly read this manual before you start to use this product. In particular, be sure to
read and fully understand the Safety Precautions described in this manual before you use this
product.
Also, store this manual in a safe place so that it can be easily referred to during use of this
product.

Warning Indications Used In This Manual

This manual uses the following indications to ensure safe and correct use of this product, and
to prevent possible danger and injury to the operator and other persons.

This indication alerts operators to an operation that, if not strictly observed, may

WARNING

CAUTION

result in severe injury or death.

This indication alerts operators to an operation that, if not strictly observed, may
result in safety hazards to personnel or damage to equipment.

Symbols Used In This Manual

This manual uses the following symbols in explanations in addition to warning indications.

ATTENTION

This symbol alerts operators to particularly important information. Be sure to read this
information.

ScanSnap S500M Operator's Guide vii

HINT

This symbol alerts operators to helpful advice regarding operation.

Operation

Operation

R

This symbol shows operation with your computer.

This symbol shows operation with your scanner.

A TRIANGLE symbol indicates that special care and attention is required.
The drawing inside the triangle shows the specific caution.

A CIRCLE with a diagonal line inside shows action which users may not perform.
The drawing inside or under the circle shows the specific action that is not allowed.

Outline characters on a colored background show instructions users should follow.
It may also include the drawing that shows the specific instruction.

viii

About the Warning Label

This product carries the following label warning.

The surrounding area where this warning label is affixed can become very hot. Please take
serious caution as the heat can cause burns.

ATTENTION

Do NOT remove from the scanner, stain or scratch the warning labels.

Screen Examples In This Manual

The screen examples in this manual are subject to change without notice in the interest of
product improvement.
If the actual displayed screen differs from the screen examples in this manual, operate by
following the actual displayed screen while referring to the User's Manual of the scanner
application you are using.
Furthermore, the screenshots in this manual are for ScanSnap Manager.

About Maintenance

The user must not perform repairs on this scanner.
Contact the store where you purchased the scanner or an authorized FUJITSU Image
Scanner service provider to make repairs to this product.

ScanSnap S500M Operator's Guide ix

■ Safety Precautions

WARNING

The following describes important warnings described in this manual.

Do not touch the AC cable with wet hands.

Do not touch the power plug with wet hands. Doing so might cause electric shock.

Do not damage the AC cable.

A damaged AC cable may cause fire or electric shock.
Do not place heavy objects on AC cables, or pull, bend, twist, heat, damage or modify AC
cables.
Also, do not use damaged AC cables or power plugs, and AC cables or power plugs when
the wall socket is loose.

Use only specified AC cables and connector cables

Use only specified AC cables and connector cables. Failure to use the correct cables
might cause electric shock and equipment failure.

Use this scanner only at the indicated power voltage. Do not connect to
multiple-power strips.

Use this scanner only at the indicated power voltage and current. Improper power voltage
and current might cause fire or electric shock.
Also, do not connect to multiple-power strips.

Wipe any dust from the power plug.

Wipe off any dust from metal parts on the power plug or metal fittings with a soft, dry cloth.
Accumulated dust might cause fire or electric shock.

Do not install in locations subject to oil smoke, steam, humidity, and dust.

Do not install the scanner in locations subject to oil smoke, steam, humidity, and dust.
Doing so might cause a fire or electric shock.

x

Do not use the scanner if you smell strange odor.

If you detect heat coming from the device or detect other problems such as smoke,
strange smells or noises, immediately turn off the scanner and then disconnect its power
plug.
Make sure that the smoking has stopped, and then contact the store where you purchased
the scanner or an authorized FUJITSU scanner service provider.

Turn the scanner OFF if it is damaged.

If the scanner is damaged for any reason, turn off the scanner and unplug the power cable
before contacting the store where you purchased the scanner.

Do not put liquids inside the scanner.

• Do not insert or drop metal objects in to the scanner.

• Do not scan wet documents or documents with paper clips or staples.

• Do not splash or allow the scanner to get wet.

If foreign objects (water, small metal objects, liquids, etc.) get inside the scanner, immedi­ately turn off the scanner and disconnect the power plug from the power outlet, then con­tact the store where you purchased the scanner or the Maintenance Service Center.

Pay particular attention to this warning in households where there are small children.

Do not touch the inside of the scanner unless necessary.

Do not take apart or modify the scanner. The inside of the scanner contains high-voltage
components. Touching these components might cause fire or electric shock.

ScanSnap S500M Operator's Guide xi

CAUTION

The following describes important cautions described in this manual.

Do not install the scanner on unstable surfaces.

Install the scanner on a desk so that none of its parts protrude outside of the desktop.
Also, make sure that the scanner is installed on a flat, level surface.
Do not install the scanner on unstable surfaces. Install the scanner on a level surface that
is free of vibration to prevent it from falling.
Install the scanner on a strong surface that will support the weight of the scanner and
other devices.

Firmly insert the power plug.

Firmly insert the power plug into the power outlet as far as it can go.

Do not block the ventilation ports.

Do not block the ventilation ports. Blocking the ventilation ports generates heat inside of
scanner, which may results in fire or scanner failure.

Do not place heavy objects or climb on top of the scanner.

Do not place heavy objects on the scanner or use the scanner's top surface for performing
other work. Improper installation might cause injuries.

Before moving the scanner, disconnect the power plug from the power
outlet.

Do not move the scanner with the power and interface cables connected as this might
damage the cables, causing fire, electric shock or injuries.
Before moving the scanner, be sure to disconnect the power plug from the power outlet,
and disconnect data cables. Also, make sure that the floor is free of obstructions.

xii

Protect the scanner from static electricity.

Install the scanner away from strong magnetic fields and other sources of electronic noise.
Also, protect the scanner from static electricity as this might cause the scanner to
malfunction.

Do not use aerosol sprays near the scanner.

Do not use aerosol sprays to clean the scanner. Aerosol sprays cause dirt and dust to
enter the scanner, which will result in scanner failure and malfunction.

Avoid any contact when scanner is in use.

Avoid touching any scanner mechanism when scanning as this may cause injuries.

Disconnect the power plug from the power outlet when the scanner is not
used for a long period of time.

When the scanner is not used for a long period of time, be sure to disconnect the power
plug from the power outlet for safety.

Do not install the scanner in the direct sunlight.

Do not install the scanner in the direct sunlight or near heating apparatus. Doing so might
cause excessive heat to build up inside the scanner, causing fire or scanner trouble. Install
the scanner in a well-ventilated location.

Do not use the scanner immediately after moving it from a cold place into a
warm room.

Do not use the device immediately after moving it from a cold place into a warm room.
This may cause condensation, which might lead to scanning errors. Let the device dry
about one or two hours before you use it.

ScanSnap S500M Operator's Guide xiii

xiv

Chapter 1

Before You Start Using Your Scanner

This chapter describes the necessary preparations for using ScanSnap.

1

1.1 Names and Functions of Parts .............................................................................. 2

ScanSnap S500M Operator's Guide 1

1.1 Names and Functions of Parts

This section describes the name and function of each part.

■ Front Side

Paper chute

Open the cover to use the scanner.

⇒Opening the cover turns on the scanner.

ADF

(ADF stands for Automatic Document Feeder)

Paper chute

Open the paper chute and load the documents to
scan.

HINT

Side guide

Adjust the side guides to the width of documents so
that the scanned images will not be skewed.

Cover open lever

Pull this lever towards you and open the ADF.

Buttons
See the next page.

Stacker

Extend the stacker as shown in the figure.

You can also use the scanner without the Stacker.

2

■ Operation Button

DC 16V

SCAN

POWER

1.1 Names and Functions of Parts

[SCAN] button

Press this button to start scanning.

[POWER] button

Hold down 1 sec. to turn on/off the power supply.

Power lamp

Indicates the scanner status.
Blue; Lighted: Ready
Blue; Blinking: Scanning
Orange; Lighted: Error
Light off: Power off

1

Before You Start Using Your Scanner

■ Rear Side

USB connector

AC adapter

connector

Seal (to remind you that the software has to be installed
before connecting to the personal computer)

After installing the software, remove this seal.

ScanSnap S500M Operator's Guide 3

4

Chapter 2

Connecting ScanSnap

This chapter describes how to connect ScanSnap to your computer.
Install ScanSnap Manager on your computer before connecting the ScanSnap scanner.

ATTENTION

For details about the specifications of the scanner such as the installation area, refer to the Appen­dix, "Installation Specifications" (page 109).

More than one ScanSnap scanner cannot be connected to one computer.

2

2.1 Installing ScanSnap................................................................................................ 6

2.2 Connecting ScanSnap to your Computer........................................................... 17

ScanSnap S500M Operator's Guide 5

2.1 Installing ScanSnap

"Installation" is the operation to copy the supplied program file or ScanSnap Manager to the hard
disk of your computer and create the environment for using ScanSnap on the computer.

■ Before Installing ScanSnap Manager

1. Before installing ScanSnap Manager, check the following system requirements.

■ Operating system

One of the following operating systems is required:

• Mac OS X v10.2.8, v10.3, or v10.4

Mac OS X

*2

v10.2

333

3

Mac OS X

v10.3

3

Mac OS X

v10.4

*3

3

ScanSnap Manager

Adobe Acrobat 7.0

(

3

: Supported -: Not-supported)

*1

Mac OS X

v10.1

-

-

*1 If you are using Macintosh based on Intel Processor, Adobe Acrobat will operate

through Rosetta. (Rosetta is software to run the existing Power-PC-based applica-

tions on the Intel-based Macintosh. It is a part of Mac OS X.)
*2 When the operating system you are using is Mac OS X v.10.2.8.
*3 There are some restrictions on the use of

Adobe Acrobat 7.0.

■ Computer

• Power PC
(recommended: Power PC
Intel

®

G4 processor 800MHz or higher

®

G5 processor 1.6 GHz or higher)

®

CoreTM Solo or Duo Processor (recommended: Intel® Core

TM

Duo

Processor1.83GHz or higher)

• USB port (USB 2.0/1.1)

■ RAM

• 128MB or more (recommended: 512MB or more)

ATTENTION

• ScanSnap may not function if it is connected to a USB port for the keyboard or

the monitor.

• If you need to use a commercially available USB hub, use a powered one that

comes with an AC adapter.

• If you want to connect the scanner via USB 2.0, the USB port and Hub must

be USB 2.0-compliant. The scanning speed may slow down when the scanner
is connected using USB 1.1. Use the USB 2.0 port, if your computer has one.

• If the CPU or the memory does not meet the requirements, the scanning

speed will slow down.

6

2.1 Installing ScanSnap

■ Free disk space

• ScanSnap Manager 20 MB

• Adobe Acrobat 7.0 450 MB

2. Make sure that ScanSnap is not connected to your computer yet.

3. Start up your computer.

Login as a user with Administrator rights.

4. Close all currently running programs.

2

Connecting ScanSnap

ScanSnap S500M Operator's Guide 7

■ Installing Adobe Acrobat

Install Adobe Acrobat from the "Adobe Acrobat 7.0 CD-ROM" supplied with the scanner,
following the procedures below.

ATTENTION

System requirements for "Adobe Acrobat 7.0 Standard":

• OS: Mac OS X v10.2.8, v10.3, or v10.4.

• Screen Resolution: 800 x 600 or higher

* For further details, please visit Adobe Web Site at:
http://www.adobe.com

HINT

Adobe Acrobat is required for displaying the "ScanSnap S500M Operator’s
Guide."
Adobe Acrobat can also interact with ScanSnap so that scanned images are
displayed with Adobe Acrobat.

* You do not have to install Adobe if it is already installed on your computer.

⇒ Proceed to "Installing ScanSnap Manager" (page 11).

Prepare the Adobe Acrobat 7.0 CD-ROM.

1. Insert the

"Adobe Acrobat 7.0 CD-ROM" into the CD-ROM drive.

⇒ The "Adobe Acrobat 7.0 Standard" window appears.

8

2.1 Installing ScanSnap

HINT

2. Click the Finder icon in the Dock menu.

⇒ The Finder window appears.

3. Select the [Applications] folder in the Finder window.

• To open the CD tray or to eject a CD, press the button on the key-

board. If the keyboard does not have the button, press and hold down
the [F12] key instead.

• If the "Acrobat 7.0 Standard" window is not displayed automatically, copy

the [Adobe Acrobat 7.0 Standard] folder into the [Applications] folder using
Finder.

2

Connecting ScanSnap

4. Select and drag and drop the [Adobe Acrobat 7.0 Standard] folder icon to the [Appli­cations] folder in which the software is to be installed.

ScanSnap S500M Operator's Guide 9

5. After finishing copying, eject CD-ROM, open the [Adobe Acrobat 7.0 Standard] folder
in the [Applications] folder, double-click the Acrobat Standard icon and follow the
instructions on-screen.

HINT

Click the "How to install" button on the "Adobe Acrobat 7.0 Standard" window to
learn more about the Adobe Acrobat 7.0 installation.

Refer to "Adobe Acrobat Help" about how to use Adobe Acrobat 7.0.

10

■ Installing ScanSnap Manager

follow the procedure below to install ScanSnap Manager.

Operation

1. Insert the "ScanSnap Setup CD-ROM" into the CD-ROM drive.

⇒ The "ScanSnap" window appears.

HINT

To open the CD tray or to eject a CD, press the button on the keyboard.

If the keyboard does not have the button, press and hold down the
[F12] key instead.

2.1 Installing ScanSnap

2

Connecting ScanSnap

2. Double-click the ScanSnap icon .

1) With Mac OS X v10.2

⇒ The "Welcome to ScanSnap Manager Installer" window appears.

ATTENTION

With Mac OS X v10.2, a window may appear to require your password.
In this case, type the password with Administrator right.

ScanSnap S500M Operator's Guide 11

2) With Mac OS X v10.3 or v10.4

⇒ The "This Installer package needs to run a program to determine if it can be installed. Do

you want to continue?" dialog appears.

⇒ Click the [Continue] button.

3. In the "Welcome to the ScanSnap Manager Installer" window, click the [Continue] but­ton.

12

⇒ The "Important Information" window appears.

When you have finished reading, click the [Continue] button.

⇒ The "Software License Agreement" window appears.

2.1 Installing ScanSnap

2

Connecting ScanSnap

4. Check the contents of the "Software License Agreement," and click the [Continue]
button.

When you have finished reading, click the [Continue] button.

ScanSnap S500M Operator's Guide 13

⇒ The agreement confirmation window appears.

To accept the agreement, click the [Agree] button. If you click the [Disagree] button, the
installation would be aborted, and the "Software License Agreement" window returns.

⇒ If you click the [Agree] button, the "Select a Destination" window appears.

5. In the "Select a Destination" window, specify the installation directory, and click the
[Continue] button.

Select the volume to install the software, and click the [Continue] button.

14

⇒ The 'Easy Install on "<selected destination name>" ' window appears.

2.1 Installing ScanSnap

6. In the 'Easy Install on "<selected destination name>" 'window, click the [Install] button.

⇒ The message "Installing this software requires you to restart your computer when the

installation is done. Are you sure you want to install the software now?" appears.

Click the "Continue Installation" button.

2

Connecting ScanSnap

HINT

⇒ The "Installing ScanSnap Manager" window appears.

ScanSnap Manager and its documentation will be installed.

ATTENTION

With Mac OS X v10.3 and v10.4, a window may appear to require your
password. In this case, type the password with Administrator right.

ScanSnap S500M Operator's Guide 15

⇒ The "Startup item registration" window appears before the installation is complete.

⇒ Clicking the [OK] button in the "Startup item registration" window closes the window.

Even if you do nothing, the window closes automatically in 10 seconds.

7. In the "The software was successfully installed" window, click the [Close] button.

16

⇒ ScanSnap Manager starts and the ScanSnap Manager icon appears in the Dock menu.

ATTENTION

• When a user other than the one who has installed the software wants to use

ScanSnap, the user must add ScanSnap Manager to the Login Items (Startup
Items) manually.

1. Log in as the user that you want to configure.

2. If your operating system is Mac OS X v10.2, in the "System Preferences" win­dow, select "Login Items" - "Add" to add "ScanSnap Manager."
If your operating system is Mac OS X v10.3 or v10.4, in the "System Prefer­ences" window, select "Accounts" - "My Account" - "Login Items (for Mac OS
X v10.4)" or "Startup Items (for Mac OS X v10.3)," and then select "+" to add
"ScanSnap Manager."

2.2 Connecting ScanSnap to your Computer

2.2 Connecting ScanSnap to your Computer

Follow the procedure below to connect ScanSnap to your computer.

1. Connect ScanSnap to a power outlet with the AC cable.

2. Connect ScanSnap to your computer with the USB cable.

ATTENTION

The following describes each of the above-mentioned two procedures.

• Be sure to connect the AC cable before connecting the USB cable.

• Be sure to install ScanSnap Manager before connecting ScanSnap to your

computer. [For details about the installation, refer to "Installing ScanSnap"
(page 6)].

■ Connecting the AC Adapter

Connect the power cable as shown below.

1. Connect the AC cable to the AC adapter.

AC cable

2

Connecting ScanSnap

AC adapter

ATTENTION

2. Plug the AC adapter to the AC adapter connector on the back of ScanSnap and the
other end to a power outlet as shown in the figure.

Do not use cables other than those supplied with this product.
Use the only specified AC cable and AC adapter.

Outlet

AC adapter connector

ScanSnap S500M Operator's Guide 17

■ Connecting the USB Cable

DC 16V

Connect the USB cable as shown below.

ATTENTION

• Use only the USB cable supplied with the scanner. Operation with a

commercially available USB cable is not guaranteed to work.

• When connecting to a USB hub, be sure to use a powered hub and connect

the scanner to the first connected hub (root hub). If you do not connect the
ScanSnap scanner to the root hub, the scanner may not function.

• If you connect the scanner with the USB 2.0 port, make sure that both the USB

port and Hub are compliant with USB 2.0. The scanning speed may slow down
when you connect the scanner with the USB 1.1 port or a hub with a USB 1.1
device attached. If your computer has a USB 2.0 port, use the USB 2.0 port.

1. Remove the seal on the rear side of the ScanSnap scanner.

USB connector

Seal

2. Insert the USB cable into the USB connector of ScanSnap and plug the other end of
the cable into the USB port of your computer.

Insert the USB cable firmly as far as it can go into the connector.

USB cable

18

3. Open the paper chute of ScanSnap.

2.2 Connecting ScanSnap to your Computer

Paper chute

[POWER] button

Power lamp

⇒ ScanSnap is automatically turned on and detected by your computer.

ATTENTION

ATTENTION

HINT

If the scanner is not automatically turned on (Blue Power lamp is ON), push the
[POWER] button on the scanner.

It may take some time for the "ScanSnap Manager" icon in the Dock to become

.

If you have waited for some time, and it still remains as , turn off the

power using the scanner [POWER] button and turn on the power again.

When you turn off/on the scanner, press the [POWER] button for longer than
one second.
*To prevent an accidemtal shut down, the [POWER] button does not work

unless it is pressed for longer than one second.

2

Connecting ScanSnap

HINT

The scanner can be turned on/off by performing the following actions:

• Opening/closing the paper chute cover on the scanner,

• Turning on/off the computer,

• Pressing the [POWER] button on the scanner (when the paper chute cover is

opened).
Opening/closing the paper chute cover takes precedence. For example, the
scanner will not be turned on even when you have switched on your computer if
the paper chute cover is closed.

Generally, you can turn on/off the scanner by just opening/closing the paper
chute cover when the scanner is connected to your computer.

ScanSnap S500M Operator's Guide 19

20

Chapter 3

Basic Scanner Operations

This chapter describes the basic operations of ScanSnap.

3

3.1 Flow of Operations ............................................................................................... 22

3.2 Scanning Different Document Types .................................................................. 29

3.3 Loading Documents ............................................................................................. 31

3.4 Changing Scan Settings....................................................................................... 34

3.5 Various settings according to your needs ......................................................... 52

ScanSnap S500M Operator's Guide 21

3.1 Flow of Operations

This section describes the flow of operations from scanning documents with ScanSnap to saving
scanned images to PDF files.

■ Preparation

Operation

1. Make sure that the AC cable is firmly connected to the scanner.

2. Make sure that the scanner is correctly connected to your computer.

HINT

Connecting the scanner to the computer that is already turned on presents no
problem. If the scanner is already connected to your computer, you do not have
to reconnect it.

3. Turn on your computer.

⇒ The "ScanSnap Manager" icon appears in the Dock menu when Mac OS starts running.

4. Open the paper chute.

Paper chute

22

[POWER] button

Power lamp

3.1 Flow of Operations

⇒ The scanner is turned on and the status of the "ScanSnap Manager" icon will change from

to .

HINT

If the scanner is not automatically turned on (Power lamp illuminates blue) even
when the paper chute is opened, press the [POWER] button on the scanner.

3

Basic Scanner Operations

ScanSnap S500M Operator's Guide 23

■ Scanning documents

Operation

1. Make sure that the "ScanSnap Manager" icon is displayed in the Dock menu.

HINT

If the "ScanSnap Manager" icon is not displayed, from Finder, select the desti­nation in which "ScanSnap" is installed (generally, you select "Applications,"
and then "ScanSnap"), and select "ScanSnap Manager" to start up "ScanSnap
Manager."
The icon has been added to the Startup Item on the Mac operating system dur­ing installation, and therefore it appears in the Dock menu when the Mac OS
starts.
If "ScanSnap Manager" has not been added to the Startup Item in the [System
Preferences] window, follow the procedure below to add it.

1. If the operating system you are using is Mac OS X v10.2, in the "System Pref-

erences" window, select "Login Options" - "Add," and then add "ScanSnap
Manager" again.

2. If the operating system you are using is Mac OS X v10.3 or v10.4, in the "Sys-

tem Preferences" window, select "Accounts" - "My Account" - "Login Items
(for Mac OS X v10.4)" or "Startup Items (for Mac OS X v10.3)," and then
select "+" to add "ScanSnap Manager."

2. Load the document onto the scanner.

Refer to "3.2 Scanning Different Document Types" (page 29) and "3.3 Loading Documents"
(page 31).

24

3. Press ([SCAN] button).

⇒ This starts the scanning.

HINT

• By default, documents are scanned in "Duplex scan" mode when you press

the [SCAN] button. With "ScanSnap Manager," you can change the mode to

"Simplex scan" mode.

• You can also start the scanning by using the ScanSnap Manager icon in

the Dock menu to select "Simplex" or "Duplex" scan.

Refer to "3.4 Changing Scan Settings" (page 34) for more details.

3.1 Flow of Operations

ATTENTION

⇒ The Power lamp on the scanner blinks blue during scanning.

⇒ The selected application (Adobe Acrobat, Preview, etc.) is started up and the scanned

• Do not connect or disconnect other USB devices to or from the computer dur-

ing scanning.

• Do not close the paper chute or press the [POWER] button on the scanner

during scanning.

The following window appears to indicate the scanning status.

image is displayed.

3

Basic Scanner Operations

For details about information such as the scanning settings, file name and destination
folder to save data, refer to "3.4 Changing Scan Settings" (page 34).

ScanSnap S500M Operator's Guide 25

HINT

• Default settings for scanning are as follows:

SCAN button: "Duplex scan"
Image quality: "Normal (Fastest)"
Color mode: "Auto Color Detection"

• Before scanning documents that contain printed or handwritten text, mark the

"Setting for text only document" checkbox in the [Read Mode Option] window;
to open the [Read Mode Option] window, click the [Option] button on the
[Scanning] tab of the "Scan and Save Settings" window. For details, refer to
"3.4 Changing Scan Settings" (on page 34).

• The application that automatically starts up after scanning is performed varies

depending on the setting configured on the [Application] tab in the "Scan and

Save Settings" window. For details, refer to "3.4 Changing Scan Settings" (on

page 34).

• Scanned documents can also be saved in JPEG format. To save in JPEG for-

mat, change scanning settings before scanning the document. For details

about how to change the scanning settings, refer to "3.4 Changing Scan Set-

tings" (on page 34). The following settings can be changed:

• Application interacting with ScanSnap

• Image saving folder

• File name format

• File format (*.pdf/*.jpg)

• Paper size

• Scan mode (You can select: Fastest or Excellent, Setting for text only

document, Allow automatic blank page removal, and/or Correct
skewed character strings automatically...)

• File size for scanned image (the compression rate)

• The scanned images may be scaled up or down slightly.

26

■ Turning the Scanner ON/OFF

ScanSnap can be turned on/off by:

•

Turning on/off the computer,

• Opening/closing the paper chute of the scanner.

You do not have to turn on/off the scanner when it is connected to your computer.

Turning off your computer or closing the paper chute.

The Power lamp on the scanner goes off and the scanner is turned off.

Turning on your computer or opening the paper chute.

The Power lamp on the scanner illuminates and the scanner is turned on.

To turn off the scanner when the paper chute is open and the computer is turned on, press the
[POWER] button on the scanner.

3.1 Flow of Operations

3

Basic Scanner Operations

HINT

ATTENTION

To turn off/on the scanner, press the [POWER] button for longer than one
second.

*To prevent accidental misoperation, the scanner is not turned on/off unless the

[POWER] button is pressed for longer than one second.

• Depending on the computer you are using, ScanSnap may be initialized sev-

eral times during computer start-up.

• Depending on the computer you are using, it will be two to three minutes

before the Power lamp on the scanner goes out after you turn off the com-

puter.
* ScanSnap may operate as described above. Even so, ScanSnap is not mal-

functioning. Such operations result from the computer specifications.

ScanSnap S500M Operator's Guide 27

■ End of Operation

Exiting "ScanSnap Manager"

Operation

Click and hold the mouse button on the "ScanSnap Manager" icon in the Dock menu, and

select "Quit" from the menu.

HINT

To operate ScanSnap, "ScanSnap Manager" must be active (stay resident).
When you want to resurrect "ScanSnap Manager," select the destination where
ScanSnap is installed (generally, "Applications" - "ScanSnap") from Finder,
and then select "ScanSnap Manager."
(*You do not have to quit "ScanSnap Manager" under normal conditions.)

Disconnecting the scanner

Operation

1. Close the paper chute to turn off the scanner.

⇒ The "ScanSnap Manager" icon changes to . The Power lamp goes out.

2. Unplug the USB cable from your computer.

3. Unplug the AC cable from the power outlet.

28

HINT

The scanner is turned on/off in conjunction with the computer or
by opening/closing the paper chute. Therefore, you do not have to press the
[SCAN] button to turn on/off the scanner while it is connected to your computer.

3.2 Scanning Different Document Types

3.2 Scanning Different Document Types

The table below shows the types of documents that you can scan with ScanSnap.

HINT

Target

Weight

Size

Do not scan the following documents:

Paper commonly used in offices,
Post cards, Business cards

2

52 g/m

Letter
Legal
A4
A5
A6
B5(JIS)
B6(JIS)
Post card
Business card
Custom

to 127 g/m2 (14 lb to 34 lb)

(8.5 x 11 in (216 x 279.4 mm))

(8.5 x 14 in (216 x 355.6 mm))

(210 mm
(148 mm
(105 mm
(182 mm
(128 mm
(100 mm
(90 mm
Width: 50.8 to 216 mm (2 to 8.5 in)
Length: 50.8 to 360 mm (2 to 14.17 in)

× 297 mm)
× 210 mm)
× 148 mm)
× 257 mm)
× 182 mm)
× 148 mm)

× 55 mm, 55 mm × 90 mm)

)

• Documents with paper clips or staples

• Documents on which the ink is still wet

• Documents larger than Legal size (width: 8.5 in., length: 14 in.)

• Documents smaller than 2 (width) x 2 (length) in.

• Materials other than paper such as fabric, metal foil, or transparencies

• Documents thinner than 52 g/m

2

(14 lb) and thicker than 127 g/m2 (34 lb)

• Carbon paper

• Photosensitive paper

3

Basic Scanner Operations

The following documents may not be scanned successfully:

• Documents of uneven thickness (e.g. envelopes, etc.)

• Severely wrinkled or curled documents

• Folded or torn documents

• Tracing paper

• Coated paper

• Photo (Photo printing paper)

• Perforated or punched documents

• Documents that are not square or rectangular

• Documents of uneven width

• Carbonless paper

ScanSnap S500M Operator's Guide 29

ATTENTION

• To prevent the rollers from becoming dirty, avoid scanning documents written

in pencil. If you scan such documents, clean the rollers as frequently as

possible. For details, refer to "6.2 Cleaning the Scanner Exterior & Stacker"

(page 89).

• Carbonless paper contains chemical substances that may damage the Pad

ASSY or rollers (e.g. Pick roller). When scanning carbonless paper, pay atten-

tion to the following:

− Clean the Pad ASSY and rollers as frequently as possible.

− Scanning carbonless paper makes the scanner’s service life shorter than

scanning documents of common office paper.

• The surface of photos may be scratched when being scanned.

30

3.3 Loading Documents

This section describes how to load documents onto the scanner.

■ How to load documents

1. Align the edges of the document.

How to align the edges of the document is as follows:

1) Align both edges of the document, and you can scan the document correctly.

2) Check the number of sheets in the stack.
As a guide, load up to the following number of sheets onto the feeder:

- With A4 or smaller size paper, the thickness of the document stack must be

0.2 in. (5 mm) or less (about 50 sheets of 20 lb or 80 g/m

3.3 Loading Documents

2

paper)

3

Basic Scanner Operations

HINT

ATTENTION

Before loading a batch of sheets onto the scanner, do the following so that each sheet of paper

can be fed smoothly:

1) Separate the document into batches, each of which has a thickness of 5 mm or less.

2) Hold the both ends of a batch, and bend it as shown in the figure below.

Scanning accuracy increases
further if the document is loaded
onto the feeder making a little tilt on
the leading edge of the document
as shown in the right figure.

Do not scan more than 50 sheets at one time. If the batch is thicker
than this limit, the creation of a file may fail.

Shifting slightly

BackBack

Scanning direction

0.2" (5mm)

ScanSnap S500M Operator's Guide

31

3) Hold the batch firmly with both hands so that the both edges remain beveled,

ABCDEFG

1234567890

and then unbend the batch as shown in the figure below.

4) Repeat steps 1) to 3) a few times.

5) Turn the batch 90 degrees to hold the other two sides of it, and then perform
steps 1 to 4 again.

2. Load the document onto the paper chute.

Load the batch so that the front side of the document (the first page when the number of
sheets is more than one) faces down (to the paper chute).
Reduce the number of sheets and load them so that a batch of the document is under the ref­erence marks on the side guides.

Reference
mark

1234567890

ABCDEFG

HINT

Paper chute

Side guide

When loading longer documents, pull out the paper chute extension.

Extension

Paper chute

32

3.3 Loading Documents

3. Adjust the side guides to the document width.

Move the side guides so that they are touching the document edge. If there is clearance
between the document edge and the guide, the scanned images may be skewed.

HINT

Document

Side guide

3

Basic Scanner Operations

If you use the stacker, it will be easy to gather scanned documents.
Use the stacker as described below.

1. Pull the stacker towards you.

Stacker

2. Use the indent and extend the stacker extension.

Indent

ScanSnap S500M Operator's Guide 33

3.4 Changing Scan Settings

All the settings on ScanSnap are configured with "ScanSnap Manager."

The ScanSnap icon

is added to the Dock menu at the middle- bottom of the Mac OS X

screen.

The following menu appears when you press and hold the mouse button on the icon. From this
menu, you can start scanning, configure settings for scanning, and check the consumable status.

Start Duplex/Simplex scanning.

Display the "Scan and Save Settings" win­dow.

Display the "Check consumable supplies"
window. See "Chapter7 Replacing Consum­ables" (page 95).

Display "Help topics" or the "About Scan­Snap Manager" window.

Add an icon to the Dock menu.

View the contents of the "ScanSnap" folder
with Finder.

Hide the "ScanSnap Manager" window in the
desktop.

Exit "ScanSnap Manager."

34

HINT

Depending on the version of Mac OS X you are using, the menu items may be
slightly different from what is shown above.

This section describes the settings configured in the "Scan and Save Settings" window.

The following settings can be changed:

• Application that is automatically started up to display the scanned image

→ [Application] tab (page 36)

• Folder to save scanned images

• Scan mode (You can select: Fastest or Excellent, Color mode or B&W mode, Setting for

text only document, Allow automatic blank page removal, and/or Correct skewed character
strings automatically...)

→ [Scanning] tab (page 41)

• File format for the scanned image

• Size of the document to be scanned

• Size of the file for saving scanned images

→ [Save] tab (page 39)

→ [File option] tab (page 45)

→ [Paper size] tab (page 47)

→ [Compression] tab (page 50)

3.4 Changing Scan Settings

The following describes how to change the settings.

Operation

1. Click and hold down the mouse button on the ScanSnap icon in the Dock menu, and
select "Settings" from the menu.

3

Basic Scanner Operations

⇒ The "Scan and Save Settings" window appears.

HINT

2. Change the scan settings in the "Scan and Save Settings" window.

You can also open the "Scan and Save Settings" window by simultaneously

pressing the [Command ( )] and [S] keys on the keyboard. (This can be
used only when ScanSnap Manager is active.)

The following describes the setting items of each tab.

ScanSnap S500M Operator's Guide 35

[Application] tab

■ Application:

Specify the application to interact with ScanSnap. The specified application starts run-

HINT

ning after the document is scanned with ScanSnap. Click to select the application.
You can select one of the following applications:

• Scan to File (image data will be simply saved to file)

• Adobe

• Adobe

• Adobe

Acrobat Standard

Acrobat Professional

Acrobat Reader or Adobe Reader

• Preview

• Any program that supports ".pdf "or ".jpg" can be added.

• The above applications will be added automatically into the selection list if

installed. Uninstalled applications will be removed from the list automatically.

• Adobe Acrobat Standard (for Macintosh) is supplied with this product.

• If you select "Scan to File (only save image data to file)," the scanned image is

saved to file after scanning is complete. The scanning result is not displayed
on screen. This setting is ideal when you do not have to confirm the scanning
result every time a document is scanned.

• In the default setting, Adobe Acrobat Standard is preferentially selected when

both Adobe Acrobat

Standard and Adobe Acrobat Professional are installed.

36

3.4 Changing Scan Settings

■ [Add or Remove] button

Applications can be added to and removed from the "Application" list.
When you click the [Add or Remove] button, the following screen is displayed.
(Up to ten applications can be registered.)

<To add an application>

1) Click the [Add] button.

⇒ The "Application Settings" window appears.

2) Configure each item in this window.

3

Basic Scanner Operations

• Click the [Browse] button, and select the alias file or the executable file (.app) of
the application you want to add.

⇒ The destination of the selected application is displayed in the "Application

Path" field

• Enter the name to be displayed in the "Application name" field.
⇒ The name you entered is displayed in the "Application" drop-down list.

3) When you have finished the above setting, click the [OK] button.
⇒ The "Add or remove application" window appears and you will see the new

application is added.

4) Click the [Close] button to close the window.

ScanSnap S500M Operator's Guide 37

HINT

When adding an application, select one that supports either JPEG (*.jpg) or
PDF (*.pdf) format, and that can open when a file is dragged-and-droppted onto
its alias. Otherwise scanned images cannot be displayed properly.

Do the following:
<Example: When confirming whether the application supports JPEG format
(*.jpg) and it can open when a file is dragged-and -dropped>

1. Create an alias of the application you wish to add.

2. Drag-and-drop any file in JPEG format (*.jpg) onto the alias.

⇒ If the application starts up and the file opens, the application supports

JPEG format files.

<To remove an application>

1) Select the application you want to remove in the "Add or remove application"

window, and then click the [Remove] button.

⇒ The confirmation window appears.

2) Click the [Yes] button.
⇒ The "Add or remove application" window appears; confirm that the application

has been removed.

3) Click the [Close] button to close the window.

<To change settings>

1) Select an application for which you wish to change the settings in the "Add or

remove application" window, and click the [Change] button.

⇒ The "Application Settings" window appears.

2) Change settings to the desired settings.

3) Click the [OK] button to finish setting.
⇒ The "Add or remove application" window appears; confirm that the settings

have been changed.

4) Click the [Close] button to close the window.

38

[Save] tab

3.4 Changing Scan Settings

3

Basic Scanner Operations

■ Folder path to save images:

Specify the folder to save the scanned images.
When you click the [Browse] button, the "Browse for Folder" window is displayed.
Select the folder to save the scanned images, and click the [Choose] button.

ScanSnap S500M Operator's Guide 39

■ [Filename format] button

Set the filename format used for files to save the scanned images.
When you click the [File name format] button, the following window appears.

One of three settings can be specified.

• "Use Operating System Setting."

Files are named according to the settings of the operating system of your
computer.

• "yyyyMMddHHmmss"

The date and time are used as the file name when saving a scanned image to a file.
Example:

be "

When the file is saved in PDF on March 28, 2006 at 10:14:49, the file name will

20060328101449.pdf."

• "Custom File Name"

Enter a name in the "File Name" field and select the number of digits from the
"Counter" list. Files are named combining the entered name and a specified-digit
number.
(An example file name is displayed at the bottom of the window.)

HINT

About "Counter" (serial number)

• When the first time you save a file into the image saving folder, which

you specify on the [Save] tab, using a name specified in the "File
Name" field, the name is suffixed with 1 (it will be 001 if the serial num­ber, or "Counter," is of three digits). The serial number is incremented
by one every time you save a new file (until you enter a new file name).

• When another file with the same name exists in the image saving

folder, the name is suffixed with the next smallest available number.
Example: Suppose Scan01.pdf, Scan03.pdf, and Scan04.pdf already

exist in the same folder. When the next time you save the scanned
image to files with the same name, the file names will be Scan02.pdf,

and then Scan05.pdf, Scan06.pdf, Scan07.pdf ....

• When the suffix number becomes greater than the maximum number of

specified digits (for example, when you want to save the 100th file with
two-digit specified for the "Counter"), the number of digits is increased
automatically.

Clicking the [OK] button enables the settings.
(An example of the file name that you set is displayed under the [File name format]
button.)

40

[Scanning] tab

3.4 Changing Scan Settings

3

Basic Scanner Operations

■ Image quality:

Specify whether to scan documents quickly or at higher quality.
Select one of the following modes:

• Normal (Fastest)

• Better (Faster)

• Best (Slow)

• Excellent (Slower)

HINT

Select this mode when you wish to scan documents quickly.

Select this mode when you wish to scan documents at a high quality.

Select this mode when you wish to scan documents at a higher quality.

Select this mode when you wish to scan documents at the highest quality.

Normal is equivalent to 150 dpi for color mode and 300 dpi for B&W mode, Fine
is equivalent to 200 dpi for color mode and 400 dpi for B&W mode, Best is
equivalent to 300 dpi for color mode and 600 dpi for B&W mode, and Excellent
is equivalent to 600 dpi for color mode and 1200 dpi for B&W mode.
Generally, the higher the required Image quality is specified, the longer it takes
to scan documents and the larger the file size becomes.
As a general rule, scan no more than 10 sheets at a time in Excellent mode.

ScanSnap S500M Operator's Guide 41

■ Color mode:

Specify whether to scan documents in color mode or in black-and-white mode.

By clicking , you can select one of the following modes:

• Auto Color Detection (Automatically recognizes the document color)

ScanSnap automatically recognizes whether the document to be scanned is color or
black-and-white, and switches the scan mode accordingly.

• Color

All documents are scanned in the color mode.
This setting is for scanning color documents.

• B&W

All documents are scanned in B&W mode.
This setting is for scanning black-and-white documents containing mostly text.
File sizes can also be kept smaller than if the document is scanned in the color
mode.

HINT

In normal circumstances, use "Auto Color Detection."
If this setting is specified, you do not have to change the color mode each
time you scan a document.
*However, the following types of color documents may be recognized as
black and white:

- Faintly-toned documents

- Documents that have a slightly-colored portion
To scan such documents in color, select "Color" in the "Color mode"
drop-down list.
In addition, the following type of documents may be recognized as
color.

- Documents with many shaded (gray) areas
To scan such a document in B&W mode, select B&W from the "Color
mode" drop-down list.

■ Scanning side:

Specify whether to scan in "Duplex scan" or "Simplex scan" mode when the [SCAN]

button on the scanner is pressed. By clicking , select either of the above modes.

42

■ [Option] button

Configure other scanning-related settings.
Clicking the [Option] button displays the following window.

3.4 Changing Scan Settings

• Brightness (Black and White scanning only)

Sets the color density for scanning black-and-white images.
Moving the slider to the left will lighten the scanned image, while moving the slider to
the right will darken the scanned image.

* This function is enabled only when the "Color mode" is set to "B&W," or when

"Auto Color Detection" is selected and the document is recognized as back­and-white.

• Setting for text only document

Mark or unmark the checkbox according to the type of your document as described
below.

• Mark this checkbox when scanning documents containing only printed or hand­written text.

• Clear this checkbox when scanning documents containing photographs.

• Allow automatic blank page removal.

If this checkbox is marked, ScanSnap detects blank pages in the document and
automatically removes them to output images.
For example, when a stack of documents containing both double-sided and single-sided
documents is scanned in Duplex scan mode, this feature removes only the backside (i.e.
blank pages) of single-sided documents from the output images.

* No scanned images are generated if all the sheets in the document are

recognized as blank pages.

3

Basic Scanner Operations

ATTENTION

The following types of documents may be accidentally recognized as
blank pages:

• Almost blank documents containing only a few characters

• Documents of only one color (solid color including black) and without any

patterns, lines, or characters
Before discarding the scanned documents, check for pages accidentally
removed from the output image. If any, you need to re-scan the docu­ment.

ScanSnap S500M Operator's Guide 43

• Correct skewed character strings automatically.

If this checkbox is marked, ScanSnap detects a skew of the documents and outputs
corrected images. Up to +/-5 degrees of skew can be corrected .

ATTENTION

This function detects a document skew based on the characters on the
document. Therefore, it may not work properly for the following kinds of
documents:

• Documents on which the pitches of lines or characters are extremely

narrow, or adjacent characters contact with each other

• Documents with many outlined or decorated characters

• Documents with many photographs or figures and only a few characters

• Documents with characters in patterned background

• Documents with characters printed in various directions (e.g. plans)

• Documents with long diagonal lines

• Documents with handwritten characters

*When you scan such documents, clear the checkbox.

• Allow automatic image rotation

This setting automatically detects the orientation of a text on the document, and
changes the orientation of the image.

ATTENTION

This function detects the orientation based on characters on the
document. Therefore, it does not work properly for the following kinds of
document:

• Documents which have many extremely large/small characters

• Documents on which pitches of lines or characters are extremely nar-

row, or characters are overlapped

• Documents with many characters that contact underlines or ruled lines

• Documents with many photographs or figures and a few characters

• Documents with characters in patterned background

• Documents with characters printed in various directions (e.g. plans,

etc.)

• Documents with only capital letters

• Documents with handwritten characters

• Documents with blurred or smeared characters

*When you scan such documents, clear the checkbox.

44

[File option] tab

3.4 Changing Scan Settings

3

Basic Scanner Operations

■ Selecting the file option

Specify the file format of the scanned image.

Click to select the file format. You can select either of the following file formats:

• PDF (*.pdf)

• JPEG (*.jpg)

ATTENTION

■ [Option] button

This function is used for configuring detailed settings of PDF files. This button is
enabled when "PDF(*.pdf)" is selected from the [File format] drop-down list. Click
[Option] button to display the following window.

"JPEG" is not available when "Auto Color Detection" or "B&W" is
selected from the "Color mode" drop-down list on the [Scanning] tab.
In addition, the file format is automatically changed from "JPEG" to
"PDF" when you select "Auto Color Detection" or "B&W."

ScanSnap S500M Operator's Guide 45

• "Multipage PDF (whole batch in one PDF)"

Create a merged PDF file of all the scanned images.

• "Generate one PDF file per x page(s)"

Create PDF files, each of which includes the specified number of pages, per
scan. For example, when "2" is selected as the number of pages, scanning six
pages of documents creates three files.

ATTENTION

The number of files displayed after the scanning depends on the appli­cation interacting with ScanSnap, which you selected in the Application
tab.
For example: If Acrobat 7.0 is selected, up to 50 files are displayed.

46

[Paper size] tab

3.4 Changing Scan Settings

3

Basic Scanner Operations

■ Paper size:

Specify the paper size of the document to be loaded on the scanner.

Click to select the size. The following paper sizes (Width x Length) can be
selected.

• Automatic detection

• Letter (8.5 x 11 in (216 x 279.4 mm))

• Legal (8.5 x 14 in (216 x 355.6 mm))

• A4 (210 mm x 297 mm)

• A5 (148 mm x 210 mm)

• A6 (105 mm x 148 mm)

• B5 (JIS) (182 mm x 257 mm)

• B6 (JIS) (128 mm x 182 mm)

• Post card (100mm x 148mm)

• Business card (90 mm x 55 mm, 55 mm x 90 mm)

• Custom size (up to ten sizes can be registered)

HINT

We recommend use of the Automatic detection settings.

ScanSnap S500M Operator's Guide 47

■ [Custom] button

With this function, you can add up to ten custom document sizes into the [Paper size]
list. Clicking this button displays the following window.

<When adding a custom document size>

1) Click the [Add] button.
⇒ The following window appears.

2) Configure settings as desired.

48

- Enter a document size within the range given below:

Width: 50.8 mm to 216 mm (2 in. to 8.5 in.)
Length: 50.8 mm to 360 mm (2 in. to 14.17 in.)

- Enter the name you want to use in the [Name] field.
⇒ The entered name is displayed in the [Paper size] list.

3) To complete the setting, click the [OK] button.
⇒ The custom document size will be added.

4) Click the [Close] button to close the "Add or Remove Custom sizes" window.

3.4 Changing Scan Settings

<When deleting a custom document size>

1) In the "Add or Remove Custom sizes" window, select the document size you want

to delete and click the [Remove] button.

⇒ The confirmation message appears.

2) Click the [Yes] button.
⇒ In the "Add or Remove Custom sizes" window, confirm that the selected docu-

ment size is deleted.

3) Click the [Close] button to close the "Add or Remove Custom sizes" window.

<When changing the settings>

1) In the "Add or Remove Custom sizes" window, select the document size you want

to change and click the [Change] button.

⇒ The [Additional custom size settings] window appears.

2) Change the settings.

3) To complete the setting, click the [OK] button.
⇒ The "Add or Remove Custom sizes" window returns and the changes are saved.

4) Click the [Close] button to close the "Add or Remove Custom sizes" window.

ATTENTION

■ "Scan mixed paper size"

When you select Business card (90 mm x 55, 55 mm x 90 mm) and perform
scanning, the result is the following:
From the scanned length, the horizontal or vertical position is automatically rec­ognized and output.
The length (loading direction) is the actual scanned length of the card.
The width is fixed to 90 mm (horizontal position), or 55 mm (vertical
position).

By marking the checkbox, you can scan the documents of different widths or sizes at a
time.

3

Basic Scanner Operations

ScanSnap S500M Operator's Guide 49

[Compression] tab

■ Compression rate:

Change the compression rate and adjust the file size of the scanned image.
The compression rate is changed by moving the slider.
The higher the compression rate is, the smaller the file size is.

ATTENTION

As the compression rate increases, the quality of scanned images
decreases.

50

3.4 Changing Scan Settings

HINT

Image data size

The following table shows rough estimates of sizes of generated images
when a single-sided color document is scanned in respective modes.

File type: PDF
Paper size: A4 (Brochure)

Color mode: Color

Compression

Scan mode

Normal quality 1240 521 431 332 233
Better quality 2079 818 684 528 367
Best quality 4030 1485 1245 922 632
Excellent quality 11207 3776 3155 2437 1648

Color mode: B&W

Compression

Scan mode

Normal quality 200
Better quality 242
Best quality 422
Excellent quality 1391

rate

rate

1 2 3 4 5

-

3

Basic Scanner Operations

(unit: K bytes)

ScanSnap S500M Operator's Guide 51

3.5 Various settings according to your needs

When you use default settings on ScanSnap, all you have to do is simply press the [SCAN] button

to scan the documents, save images in the best condition, and display the scanned images on

the screen; any complicated operations are not required.

In addition, you can manually configure the settings for specific scanning.

This section, using typical examples, describes how to scan documents based on preferences of
you.

The default settings of ScanSnap Manager are as follows:

• Application: Preview (Adobe Acrobat or Adobe Reader is selected if installed)

• Image saving folder: [Pictures] folder of [Home]

• Filename format: Use Operating System Setting

• Image quality: Normal (Fastest)

• Color mode: Auto Color Detection (automatically judges whether the document is "color" or

"black-and-white")

• Scanning side: Duplex scan

• Scanning Option:

Brightness: Normal
Setting for text only document : Disabled
Allow automatic blank page removal: Enabled
Correct skewed character strings automatically: Disabled
Allow automatic image rotation: Enabled

• File format: PDF (*.pdf)

• File format Option

PDF File Option: Generate one PDF file per scan

• Paper size: Automatic detection

• Scan mixed paper size: Disabled

• Compression rate: 3

52

HINT

The settings described above can be changed with ScanSnap Manager.
For details, refer to section "3.4 Changing Scan Settings" (page 34).

3.5 Various settings according to your needs

■ Scanning only one side of a document

Pressing the [SCAN] button on ScanSnap starts scanning documents in "Duplex scan" mode
by default. If you want to change the [SCAN] button setting to "Simplex scan" mode, follow the

procedure below.

Operation

1. Click and hold down the mouse button on the ScanSnap icon , and select

"Settings" from the displayed menu.

3

Basic Scanner Operations

⇒ The "Scan and Save Settings" window appears.

2. On the [Scanning] tab, select "Simplex scan (single-sided)" from the "Scanning side"
drop-down list.

3. Click the [OK] button to close the window.

ScanSnap S500M Operator's Guide 53

4. Load the document onto the scanner.

5. Press the [SCAN] button .

⇒ The document is scanned in "Simplex scan" mode.

HINT

To select the "Duplex scan" mode again, go to step 2 and select "Duplex Scan
(double-sided)" instead. The selected setting is valid until you change it again.

54

3.5 Various settings according to your needs

■ Scanning color document in black-and-white

By default, ScanSnap automatically recognizes whether a document is black-and-white or
color. Color documents are output as color image data, and black-and-white documents are output
as monochrome image data.

If you want to output all documents as monochrome image data, change the settings following the
procedures below.

Operation

1. Click and hold down the mouse button on the ScanSnap icon , and select

"Settings" from the displayed menu.

⇒ The "Scan and Save Settings" window appears.

2. On the [Scanning] tab, select "B&W" from the "Color mode" drop-down list.

If you want to scan all documents in color, select "Color" from the drop-down list.

3

Basic Scanner Operations

3. Click the [OK] button to close the window.

4. Load the document onto the scanner.

5. Press the [SCAN] button .

⇒ The scanned images will be generated in black-and-white.

ScanSnap S500M Operator's Guide 55

■ Skipping blank pages

ScanSnap is able to remove blank pages automatically. When documents in which double-sided
and single-sided pages are mixed are scanned in "Duplex scan" mode, the backside of single-sided
(blank) pages are automatically removed, and the image data of only necessary pages is generated.

To change the setting, follow the procedure below.

Operation

1. Click and hold the mouse button on the ScanSnap icon , and select "Settings"

from the displayed menu.

⇒ The "Scan and Save Settings" window appears.

2. On the [Scanning] tab, click the [Option] button.

⇒ The "Read Mode Option" window appears.

56

3.5 Various settings according to your needs

3. Mark the [Allow automatic blank page removal] checkbox.

4. Click the [OK] button and close all the windows.

⇒ The setting takes effect the next time you scan documents.

3

ATTENTION

The following types of documents may be accidentally recognized as blank
pages:

• Almost blank documents containing only a few characters

• Documents of only one color (solid color including black) and without any pat-

terns, lines, or characters

*When you scan such documents, clear the checkbox.

Basic Scanner Operations

ScanSnap S500M Operator's Guide 57

■ Correcting skewed documents

ScanSnap is able to automatically correct document skew. To change the setting, follow the
procedure below.

Operation

1. Click and hold the mouse button on the ScanSnap icon , and select "Settings"

from the displayed menu.

2. On the [Scanning] tab, click the [Option] button.

⇒ The "Read Mode Option" window appears.

58

3.5 Various settings according to your needs

3. Mark the [Correct skewed character strings automatically] checkbox.

4. Click the [OK] button and close all the windows.

⇒ The setting takes effect the next time you scan documents.

3

ATTENTION

Up to +/-5 degrees of skew can be corrected.

This function detects a skew of the document based on the character
strings on each sheet. Therefore, the detection may fail if the following
kinds of documents are scanned:

• Documents on which the pitches of lines or characters are extremely

narrow, or adjacent characters contact with each other

• Documents with many outlined or decorated characters

• Documents with many photographs or figures and fewer characters

• Documents with characters in patterned background

• Documents with characters printed in various directions (e.g. plans)

• Documents with long diagonal lines

• Documents with handwritten characters

*When you scan such documents, clear the checkbox.

Basic Scanner Operations

ScanSnap S500M Operator's Guide 59

■ Correcting the orientation of scanned image

When there are pages of different orientations in a scanned document, ScanSnap is able to
automatically rotate the orientation (view direction) of the scanned images. For example, it often
happens that some pages are portrait (text) and some are landscape (tables) in a document.
In addition, the backside of double-sided documents in calendar style is printed upside down.

To change the setting, follow the procedure below.

Operation

1. Click and hold the mouse button on the ScanSnap icon , and select "Settings"

from the displayed menu.

2. On the [Scanning] tab, click the [Option] button.

⇒ The "Read Mode Option" window appears.

60

3.5 Various settings according to your needs

3. Mark the [Allow automatic image rotation] checkbox.

4. Click the [OK] button and close all the windows.

⇒ The setting takes effect the next time you scan documents.

3

ATTENTION

This function determines the orientation of pages based on the charac­ter’s direction. Therefore, the following kinds of documents may not be
recognized correctly.

• Documents with many extremely large/small characters

• Documents on which the pitches of lines or characters are extremely

narrow, or adjacent characters contact with each other

• Documents with many characters that contact underlines or ruled lines

• Documents with many photographs or figures and a few characters

• Documents with characters in patterned background

• Documents with characters printed in various directions (e.g. plans)

• Documents with only capital letters

• Documents with handwritten characters

*When you scan such documents, clear the checkbox.

Basic Scanner Operations

ScanSnap S500M Operator's Guide 61

■ Scanning documents of different widths or sizes at a time

By marking the "Scan mixed paper size" checkbox, you can scan documents of different widths or
sizes in one batch.

To scan documents of various sizes, do the following.

Operation

1. Click and hold the mouse button on the ScanSnap icon , and select "Settings"

from the displayed menu.

2. Select the [Paper size] tab.

62

3. Mark the "Scan mixed paper size" checkbox.

3.5 Various settings according to your needs

4. Click the [OK] button and close all the windows.

ATTENTION

5. Align the leading edge and centerline of all documents.

This function is available only when "Automatic detection" is selected
from the "Paper size" drop-down list.

3

Basic Scanner Operations

ScanSnap S500M Operator's Guide 63

6. Load the documents onto the paper chute.

ATTENTION

• Place all documents centering them under the pick roller.

(Documents that are not under the pick roller cannot be fed.)

• Adjust the side guide to the widest document.

• Carefully load the smaller documents, which cannot contact the side

guide, so that they can be fed straight. If the documents are skewed
during a scan, the quality of scanned images may be degraded
(chipped images/slant lines produced) or scanned images may be out­put in different size from the original.
If you have difficulties feeding documents straight, it is recommended to
scan documents in several batches; scan documents of about the same
size in one batch.
Note that smaller documents that cannot be guided by the side guide
may cause a jam.

64

3.5 Various settings according to your needs

7. Press the [SCAN] button .

⇒ The size of all images output conforms to the respective documents.

ATTENTION

If the document was skewed during scanning, the output image size may
be different from the original document size.

3

Basic Scanner Operations

ScanSnap S500M Operator's Guide 65

■ Rotating the page view of a PDF file

Even after scanning a document and saving it as a PDF file, you can change the view direction of
this PDF file with Adobe Acrobat.

When you want change the orientation of any other pages, follow the procedure below.

Operation

1. With Adobe Acrobat, open the PDF file you want to change the view direction.

2. From the menu bar, select [View] and [Rotate View], and then specify the direction of
the rotation.

In this case, select [Clockwise].

66

3.5 Various settings according to your needs

3. You see the view direction is changed.

3

Basic Scanner Operations

HINT

For details on this function, refer to "Adobe Acrobat Help."

ScanSnap S500M Operator's Guide 67

■ Saving scanned images in multiple files

ScanSnap can save scanned images to multiple PDF files, each of which contains a preset number
of pages.

For example, you can scan a batch of filled forms and create a separate file for each.

To change the setting, follow the procedure below.

Operation

1. Click and hold the mouse button on the ScanSnap icon , and select "Settings"

from the displayed menu.

2. On the [File option] tab, click the [Option] button.

ATTENTION

Make sure that "PDF(*.pdf)" is selected from the "File format" drop-down list.

68

3.5 Various settings according to your needs

3. In the "PDF file format option" window, select "Generate one PDF file per x Page" and
a number.

Every PDF file created contains the specified number of pages.

HINT

4. Click the [OK] button to close the window.

⇒ The setting takes effect the next time you scan documents.

In "Duplex scan" mode, one sheet of paper has two pages (a front and a back).
It is recommended that you clear the [Allow automatic blank page removal]
checkbox on the "Read Mode Option" window; to open the window, select the
[Scanning] tab and click the [Option] button. If this function is enabled, the
number of pages may be different between the created file and the original
document that has blank pages.

3

Basic Scanner Operations

ScanSnap S500M Operator's Guide 69

■ Continuing/stopping scanning after an error

If an error such as the paper jam occurs while you scan a document containing more than one
pages, you will see the following message.

You can continue or stop scanning using the following procedure.

Operation

To continue scanning:

1. Check the last scanned page in the "Message" window.

2. Load the un-scanned pages back onto the ADF.

3. Click the [Continue scanning] button to restart the scanning.

To quit scanning:

1. Click the [Quit] button.

⇒ The following window appears.

70

2. Click the [Yes] button to delete the data of pages scanned before the error occur­rence, or click the [No] button to save the data. (*Click the [Cancel] button to return to
the previous window.

)

3.5 Various settings according to your needs

ATTENTION

The [Continue Scanning] button may be grayed out as shown in the example
below.

3

Basic Scanner Operations

If this is the case, it is not possible to continue scanning.

ScanSnap S500M Operator's Guide 71

■ Converting scanned images to searchable text with OCR

If you scan a text document, you will get an image of the document containing all the signs, letters,
and numbers. However, the image data cannot be recognized as text. This means that you are not
able to search the content of your document until processing it with OCR (Optical Character
Recognition).

You can convert such image data into searchable text by processing with OCR ("Recognize Text"
function) of Adobe Acrobat 7.0.

Operation

1. With Adobe Acrobat, open the PDF file you wish to convert.

2. From the menu bar, select [Document], and select [Recognize Text Using OCR] and
then [Start].

3. In the following window, configure the necessary settings, and then click the [OK]
button.

72

3.5 Various settings according to your needs

⇒ The text information is added to the image data by the "Recognize Text" function.

ATTENTION

An error may occur when data scanned at 600dpi or more is converted with
Adobe Acrobat 7.0.0. To avoid the error, do the following:
If you are scanning color
Save Settings" window, select the [Scanning] tab and set "Image quality" to
"Better (Faster)
If you are scanning black-and-white
(Fastest)" or "Better (Faster)" and scan the documents.

For details about this function, refer to "Adobe Acrobat 7.0 Help."

" or "Best (Slow)" and scan the documents.

documents, in the "ScanSnap Manager - Scan and

documents, set "Image quality" to "Normal

3

Basic Scanner Operations

ScanSnap S500M Operator's Guide 73

74

Chapter 4

Uninstalling ScanSnap

The "Uninstallation" process removes the ScanSnap program files, which are installed on your
computer, from the hard disk and restores the system environment to its original state.
This chapter describes how to uninstall ScanSnap.

4

4.1 Uninstalling Supplied Programs ......................................................................... 76

ScanSnap S500M Operator's Guide 75

4.1 Uninstalling Supplied Programs

Follow the procedure below to uninstall ScanSnap Manager.

■ To uninstall ScanSnap Manager in Mac OS X v10.2

1. Start your computer.

2. Quit ScanSnap applications; all users must quit those running applications.

(Click and hold the mouse button on the ScanSnap icon , and select "Quit" from

the displayed menu.)

3. If the ScanSnap icon

into the Trash.

4. From the Apple ( ) menu, select "System Preferences."

still remains on the Dock menu, drag the ScanSnap icon

⇒ The "System Preferences" window appears.

5. Select "Login Items."

⇒ The "Login Items" window is displayed and all the applications logged in are displayed.

6. Select "ScanSnap Manager" to delete it.

7. Click the [Remove] button.

⇒ "ScanSnap Manager" is deleted from the list.

8. Close the "Login Items" window.

9. Log in as the computer Administrator, and then, with Finder, select the folder in which
ScanSnap is installed (generally, you can find "ScanSnap" in the "Applications"
window), and drag it into the Trash.

76

10. In a multi-user environment, every user must perform steps 3 to 8.

11. Empty the Trash.

⇒ "ScanSnap Manager" is uninstalled.

4.1 Uninstalling Supplied Programs

■ To uninstall ScanSnap Manager in Mac OS X v10.3/v10.4

1. Start your computer.

2. Quit ScanSnap Manager; all users must quit those running applications.

(Click and hold the mouse button on the ScanSnap icon , and select "Quit" from

the displayed menu.)

3. If the ScanSnap icon

into the Trash.

4. From the Apple ( ) menu, select "System Preferences."

5. In the "System Preferences" window, select "Accounts."

⇒ The [Accounts] window appears.

6. In the "Accounts" window, select the relevant user from the "My Account" pane.

7. In the "Accounts" window, click "Login Items" (if your OS is Mac OS X v10.4) or
"Startup Item" (if your OS is Mac OS X v10.3).

⇒ In the "Login Items" (Mac OS X v10.4) pane or the "Startup Items" (Mac OS X v10.3)

pane, a list of all applications that automatically start at a login is displayed.

8. Select "ScanSnap Manager" to delete it.

9. Click (-).

⇒ "ScanSnap Manager" is deleted from the list.

still remains on the Dock menu, drag the ScanSnap icon

4

Uninstalling ScanSnap

10. Close the "Accounts" window.

11. Log in as the computer Administrator. With Finder, select the folder in which Scan­Snap is installed (generally, you can find "ScanSnap" in the "Applications" window.)
and drag it into the Trash.

12. In a multi-user environment, every user must perform steps 3 to 10.

13. Empty the Trash.

ScanSnap S500M Operator's Guide 77

78

Chapter 5

Troubleshooting

This chapter describes how to remove jammed documents and troubleshoot other problems.

5.1 Clearing Document Jams..................................................................................... 80

5

5.2 Troubleshooting Checklist................................................................................... 82

ScanSnap S500M Operator's Guide 79

5.1 Clearing Document Jams

Cautions in clearing a paper jam are as follows:

CAUTION

• Do not pull out the jammed paper by force; be sure to open the ADF before removing the

jammed document.

• Do not touch sharp objects inside the scanner when removing jammed paper or you might

be injured.

• When removing the jammed paper, be careful not to get your necktie or necklace

entangled in the scanner.

• The surface of the ADF glass can become very hot during operation. Take care not to get

burned.

HINT

Operation

Clean the inside of the scanner, following the guidelines in section "6.3 Clean­ing the Inside of the Scanner" (page 90).

1. Remove the document on the paper chute.

2. Pull the cover open lever to open the ADF.

Paper chute

80

Cover open lever

ADF

3. Remove the jammed paper.

4. Close the ADF.

5.1 Clearing Document Jams

ADF

⇒ You should hear the ADF click when it returns to its original position.

ATTENTION

Make sure that the ADF is firmly closed. Otherwise, paper jams or other feed­ing errors may occur.

Paper chute

5

Troubleshooting

ScanSnap S500M Operator's Guide 81

5.2 Troubleshooting Checklist

This section describes common problems that may occur during the use of ScanSnap and how to
solve them.
Check the items as described in the following table before requesting repair service.
If you cannot solve the problem even after checking the following items, contact an authorized
FUJITSU scanner service provider.

Symptom Check The Item Out Resolution

The scanner cannot be
turned on.

Is the AC/USB cable and
the AC adapter connected
correctly?

Is the paper chute closed?
(The scanner is automati­cally powered on/off when
the paper chute is opened/
closed.)

Is the Mac OS started
completely?
(This scanner is powered
on/off in conjunction with
the computer.)

Did you press the [POWER]
button unintentionally to turn
off the scanner? (Pressing
the [POWER] button turns
off the scanner even if the
paper chute is open.)

Did you restart the computer
from the sleep mode? The
power supply of the scanner
is not supported in the sleep
mode. Therefore, the power
supply of the scanner
remains off when the com­puter recovers from the
sleep mode, although the
scanner is automatically
turned off in conjunction
with the computer when the
computer goes into the
sleep mode.

Connect the AC/USB cable and AC adapter
correctly.

Disconnect and then re-connect the AC cable
and AC adapter.

Open the paper chute.

Wait until Mac OS X is started up completely.

The LED stays out while Mac OS X is
starting up or in the sleep mode.

Press the [POWER] button for more than 1
second.

Press the [POWER] button for more than 1
second, and turn on the power manually.

82

5.2 Troubleshooting Checklist

Symptom Check The Item Out Resolution

Scanning does not
start.

Is the USB cable connected
correctly?

Is the LED light blinking?

Is ScanSnap Manager
surely started?
(If ScanSnap Manager is
active, the "ScanSnap Man-

ager" icon with a tri-

angle below it appears in
the Dock menu.)

Is ScanSnap Manager
running normally?
(If ScanSnap Manager is
not running normally, the
"ScanSnap Manager" icon
in the Dock menu is in the

not-ready state .)

Depending on the features
of the computer, the scan­ner may not be recognized
shortly after the power is
turned on back if the com­puter goes into the sleep
mode before turning off the
power.

Connect the USB cable correctly. (When a
hub is used, check the hub’s power supply.)

Disconnect and then re-connect the AC cable
and AC adapter.
(Wait at least 5 seconds before reconnecting
the AC or USB cable.)

If the "ScanSnap Manager" icon is not
displayed, with Finder, select the destination
folder where ScanSnap is installed (generally,
you can find "ScanSnap" in "Applications"),
and then select "ScanSnap Manager" to start
up "ScanSnap Manager."

Perform the following:

1. Disconnect and re-connect the AC cable
and AC adapter. If doing so does not
improve the situation, perform step 2.

2. If a USB hub is being used, directly
connect ScanSnap to your computer.
If this does not improve the situation, per­form step 3.

3. Restart your computer.

If none of the above operations resolves the
problem, uninstall and re-install ScanSnap
Manager.

5

Troubleshooting

Vertical lines appear in

the scanned image.

The scanned image

shifts or is distorted.

The scanned image is

too light or too dark.

Is the "Scan and Save Set­tings" window still
displayed?

Is the inside of the ADF
dirty?

Is the document loaded
correctly?

In B&W scanning, is the
"Brightness (Black and
White scanning only)" set­ting set to extremely Light or
Dark?

Close the "Scan and Save Settings" window,
and restart scanning.

Clean the inside of the ADF following the
instructions in chapter "6 Daily Care" (page

87).

Load the document correctly, referring section
"Loading Documents" on page.31.

Adjust "Brightness" in the "Read Mode Option"
window, which you can open by clicking the
[Option] button on the [Scanning] tab in the
"Scan and Save Settings" window.

ScanSnap S500M Operator's Guide 83

Symptom Check The Item Out Resolution

Thin lines are faint on
the document.
(Example: The ruled
lines of the table are
invisible.)

The scanning speed is
very slow.

Are you scanning docu­ments including typed text,
tables with ruled lines, or
handwritten text in color
mode?

Does your computer satisfy
the recommended system
requirements?

Is the scanner connected
via USB 1.1 port?

Note: If USB 1.1 port is
used, scanning speed may
be very slow when a large
amount of data is trans­ferred.

The color mode is used for capturing color
images such as the photo in high quality. For
other documents including textual content,
mark the "Setting for text only document"
checkbox, which is in the "Read Mode Option"
window, which can be opened by clicking the
[Option] button on the [Scanning] tab of the
"Scan and Save Settings" window.

Confirm the system requirements, referring
"Before Installing ScanSnap Manager" (page

6).

Scanning speed will slow down if the recom­mended CPU and memory requirements are
not met.
If this is the case, in the "Scan and Save Set­tings" window, select the [Scanning] tab, click
the [Option] button, and then clear the follow­ing checkbox in the "Read Mode Option" win­dow to increase the scanning speed.

• Correct skewed character strings automati-

cally

• Allow automatic image rotation

If your computer has an USB 2.0 port, connect
the scanner to this port. (If a USB hub is used,
it must also support USB 2.0.) If a 1.1 device
is on a 2.0 hub, it can low all of the
devices.(*1)

Multi-feeds (*2) occur
frequently.

Is the Pad ASSY dirty? Clean the pad following the instructions in sec-

tion "6.3 Cleaning the Inside of the Scanner"
(page 90).

Is the Pad ASSY worn? Replace the Pad ASSY following the

instructions in section "7.2 Replacing the Pad
ASSY" (page 98).

Is the document stack
thicker than 0.2 in. (5mm)?

Reduce the number of sheets to less than 0.2
in. (5mm) thick and load the document.

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