FUJITSU S500M User Manual

P3PC-1742-01EN

Color Image Scanner

S500M for Macintosh

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Please read this guide before connecting the scanner to your PC.

Contents

Introduction........................................................................................................................................................... 1

1. Preparation........................................................................................................................................................ 5

1.1. Checking the Contents of the Package ..................................................................................................................... 5

1.2. Name and Function of Parts....................................................................................................................................... 5

2. Connecting ScanSnap...................................................................................................................................... 6

2.1. Installing the Supplied Software ................................................................................................................................ 6

2.1.1. Installing Adobe Acrobat 7.0.............................................................................................................................................................6

2.1.2. Installing ScanSnap Manager...........................................................................................................................................................6

2.2. Connecting the Scanner............................................................................................................................................. 7

2.2.1. Connecting the AC cable..................................................................................................................................................................7

2.2.2. Connecting the USB cable ...............................................................................................................................................................7

3. How to Use ScanSnap...................................................................................................................................... 8

3.1. Scanning Documents .................................................................................................................................................. 8

3.2. About the Scan Settings............................................................................................................................................. 8

3.3. Scanning Office Documents....................................................................................................................................... 8

4. Troubleshooting................................................................................................................................................ 9

4.1. Troubleshooting Checklist ......................................................................................................................................... 9

4.2. Clearing Paper Jams.................................................................................................................................................. 11

5. Daily Care ........................................................................................................................................................12

5.1. Cleaning Materials..................................................................................................................................................... 12

5.2. Cleaning the Scanner Exterior ................................................................................................................................. 12

5.3. Cleaning Inside of the scanner................................................................................................................................. 12

6. Replacing Consumables................................................................................................................................ 14

6.1. Part Numbers and a Replacement Cycle of Consumable...................................................................................... 14

6.2. Replacing the Pad ASSY........................................................................................................................................... 14

6.3. Replacing the Pick Roller ......................................................................................................................................... 15

All Rights Reserved, Copyright © PFU LIMITED 2006.
The contents of this manual are subject to change without notice.

This manual may not be reproduced, adapted or translated without prior written permission.
READ ALL OF THIS MANUAL CAREFULLY BEFORE USING THIS PRODUCT. IF THIS PRODUCT IS NOT USED
CORRECTLY, UNEXPECTED INJURY MAY BE CAUSED TO USERS OR BYSTANDERS.
While all efforts have been made to ensure the accuracy of all information in this manual, PFU LIMITED assumes no liability
to any party for any damage caused by errors or omissions or by statements of any kind in this manual, its updates or
supplements, whether such errors are omissions or statements resulting from negligence, accidents, or any other cause.
PFU LIMITED further assumes no liability arising from the application or use of any product or system described herein; nor
any liability for incidental or consequential damages arising from the use of this manual.
PFU LIMITED disclaims all warranties regarding the information contained herein, whether expressed, implied, or statutory.
PFU LIMITED assumes no liability for incidental or consequential damages arising from the use of this prod uct, and any
claims by a third party.

Introduction

Thank you for purchasing the Color Image Scanner
S500M

.
ScanSnap S500M (hereinafter called the “ScanSnap” or
“the ScanSnap scanner”) is a feature-rich, office-ready
color image scanner. It is designed to help you improve
productivity and solve problems in scanning.
ScanSnap scanners have the following features:

● Just pressing the Scan button allows you to

turn images on paper into PDFs!

You can turn the documents cluttering up your desk
into PDFs, manage and archive them on your
computer. You can use the Adobe
software packaged with this scanner to display and
edit these PDF documents, which are convenient for
printing and attaching to the e-mail.

ScanSnap scanners can automatically detect
whether documents are color or black-and-white, so
that the size of scanned image files can be made
smaller when scanning color and black-and-white
documents mixed in a batch. In addition, the
scanner can automatically remove blank pages in
documents to reduce the size of files even more.

● Effortless scanning!

Double-sided color documents in A4 or letter size
can be scanned at a speed of about 18 sheets/minute
(when used with a computer with a PowerPC
processor of 1.6GHz or higher running Mac OS X
v10.2.8 or later and with Scan mode Normal, Color
mode Auto, and Compression rate 3).

● Small desktop footprint!

Its footprint is smaller than a sheet of A4 or letter
size paper; ScanSnap scanners can be left on your
desk all the time.

(Note: ScanSnap S500M Scanner does NOT

comply with TWAIN or ISIS standards.)

Manufacturer

PFU LIMITED

International Sales Dept., Imaging Business Division,
Products Group
Solid Square East Tower, 580 Horikawa-cho,
Saiwai-ku, Kawasaki-shi Kanagawa 212-8563, Japan
Phone : [phone]

Trademarks

Apple, Apple logos, Mac, Mac OS and Macintosh are
registered trademarks of Apple Computer Inc. in the
United States and/or other countries.
Adobe, the Adobe logo, and Acrobat are either
registered trademarks of Adobe Systems Incorporated
in the United States and/or other countries.
ScanSnap, and the ScanSnap logo are the trademarks of
PFU LIMITED.
Other product names are the trademarks or registered
trademarks of the respective companies.

ScanSnap

®

Acrobat®

®

G5

How Product Names Are Indicated In This
Manual

References to operating systems (OS) are indicated as
follows:

Mac OS X v10.1: Macintosh operating system

Mac OS X v10.2: Macintosh operating system

Mac OS X v10.3: Macintosh operating system

Mac OS X v10.4: Macintosh operating system

Where there is no distinction between the different
versions of the above operating system, the general term
"Mac OS X" is used.

Adobe Acrobat 7.0: Adobe



ScanSnap and the Manuals

ScanSnap S500M consists of:

1) S500M: Color image scanner

2) ScanSnap

Manager:

3) Adobe

®

Acrobat®: De facto standard software for

The following manuals are prepared for you:

ScanSnap S500M Getting Started

(This manual):

provides basic information to install and use
ScanSnap solution.

ScanSnap S500M Operator’s Guide

(PDF manual included in ScanSnap Setup CD-ROM):

provides detailed information about the installation of
the ScanSnap software and hardware, operation of the
scanner hardware and ScanSnap Manager.

For information on how to use Adobe Acrobat, please refer
to “Adobe Acrobat Help.”

Version 10.1

Version 10.2

Version 10.3

Version 10.4

®

Acrobat® 7.0 Standard

Image capturing software to
scan and convert paper
documents into PDF-format
files

generating and manipulating
PDF format electronic
document.

ScanSnap S500M for Macintosh Getting Started | 1

 Regulatory Information

A

Bescheinigung des Herstellers / Importeurs

FCC declaration

This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instruction manual, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will
not occur in a particular installation. If this equipment
does cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:

- Reorient or relocate the receiving antenna.

- Increase separation between equipment and

receiver.

- Connect equipment to an outlet on a circuit

different from that to which the receiver is
located.

- Consult your dealer or an experienced radio/TV

technician.

Changes or modifications not expressly
approved by the party responsible for
compliance could void the user’s authority to
operate the equipment.

TTENTION

The use of a USB interface cable and AC
cable supplied with this product is required to
comply with the Class B limits of Part 15 of
FCC rules.

Canadian DOC Regulations

This digital apparatus does not exceed the Class B limit
for radio noise emissions from digital apparatus set out
in the Radio interference Regulations of the Canadian
Department of Communications.
This Class B digital apparatus complies with Canadian
ICES-003.

Le présent appareil numérique n'émet pas de parasites
radioélectriques dépassant les limites applicables aux
appareils numériques de la classe B et prescrites dans
le Règlement sur le brouillage radioélectrique dictées
par le Ministère des Communications du Canada.
Cet appareil numérique de la classe B est conforme à la
norme NMB-003 du Canada.

Für den S500M wid folgendes bescheinigt:

• In Übereinsstimmung mit den Bestimmungen der

EN45014(CE) funkentstört

Maschinenlärminformationsverordnung

•

3. GPSGV: Der höchste Schalldruckpegel beträgt
70 dB (A) oder weniger, gemäß EN ISO 7779.

International ENERGY STAR® Program

As an ENERGY STAR® Partner,
PFU LIMITED has determined
that this product meets the

ENERGY STAR

®

guidelines for

energy efficiency.
The International

®

STAR

Office Equipment

ENERGY

Program is an international program that promotes
energy saving through the penetration of energy
efficient computers and other office equipment. The
program backs the development and dissemination of
products with functions that effectively reduce energy
consumption. It is an open system in which business
proprietors can participate voluntarily. The targeted
products are office equipment such as computers,
monitors, printers, facsimiles, copiers, scanners, and
multifunction devices. Their standards and logos are
uniform among participating nations.

Use in High-safety Applications

This product has been designed and manufactured on
the assumption that it will be used in office, personal,
domestic, regular industrial, and general-purpose
applications. It has not been designed and
manufactured for use in applications (simply called
"high-safety applications" from here on) that directly
involve danger to life and health when a high degree of
safety is required, for example, in the control of nuclear
reactions at nuclear power facilities, automatic flight
control of aircraft, air traffic control, operation control
in mass-transport systems, medical equipment for
sustaining life, and missile firing control in weapons
systems, and when provisionally the safety in question
is not ensured. The user should use this product with
adopting measures for ensuring safety in such
high-safety applications. PFU LIMITED assumes no
liability whatsoever for damages arising from use of
this product by the user in high-safety applications, and
for any claims or compensation for damages by the
user or a third party.

2 |

About the use of mercury

A

A

g

About the Warning Label

Lamp(s) inside this product contain mercury and

H

must be recycled or disposed of according to local,
state, or federal laws.

The scanner lamp contains mercury, which is highly
toxic chemical.
To avoid serious health effects, read the following
descriptions carefully:

• Do not put the substance included in the lamp into

your mouth.

• Do not incinerate, crush, or shred the scanner.

• Do not inhale the chemical liquid vapors or ingest

the chemical liquid contained in the scanner parts.

 Conventions

Warning Indications Used In This Manual

This indication alerts operators to an

WARNING

operation that, if not strictly observed, may
result in severe injury or death.

This indication alerts operators to an operation

CAUTION

that, if not strictly observed, may result in
safety hazards to personnel or damage to
equipment.

This product carries the following label warning.

The surrounding area where this warning label is
affixed can become very hot. Please take serious
caution as the heat can cause burns.

TTENTION

Do NOT remove from the scanner, stain or scratch
the warning labels.

Screen Examples In This Manual

The screen examples in this manual are subject to
change without notice in the interest of product
improvement.
If the actual displayed screen differs from the screen
examples in this manual, operate by following the
actual displayed screen while referring to the User's
Manual of the scanner application you are using.
Furthermore, the screenshots in this manual are for the
ScanSnap Manager and Adobe Acrobat.

About Service and Maintenance

The user must not perform repairs on this scanner.
Contact the store where you purchased the scanner or
an authorized FUJITSU Image Scanner service
provider to make repairs to this product.

Periodic Cleaning is discussed in the Operators Guide

Symbols Used In This Manual

This manual uses the following symbols in
explanations in addition to warning indications

TTENTION

This symbol alerts operators to particularly
important information. Be sure to read this
information.

HINT

This symbol alerts operators to helpful advice
regarding operation.

A TRIANGLE symbol indicates that special care
and attention is required.

The drawing inside the triangle shows the specific
caution.

A CIRCLE with a diagonal line inside shows action
which users may not perform.

The drawing inside or under the circle shows the
specific action that is not allowed

Outline characters on a colored background show

R

instructions users should follow.
It may also include the drawing that shows the

specific instruction.

.

ScanSnap S500M for Macintosh Getting Started | 3

 Safety Precautions

FOLLOW THESE INSTRUCTIONS AND BE SURE TO
HEED ALL WARNINGS AND CAUTIONS
DESCRIBED BELOW.

WARNING

Do not touch the power plug with wet hands. Doing
so might cause electric shock.

A damaged AC cable may cause fire or electric
shock.

Do not place heavy objects on AC cables, or pull,
bend, twist, heat, damage or modify AC cables.

Also, do not use damaged AC cables or power
plugs, and AC cables or power plugs when the wall
socket is loose.

Do not use cables other than the ones supplied with
this product. Use only specified AC cables and
connector cables. Failure to use the correct cables
might cause electric shock and equipment failure.

Use this scanner only at the indicated power voltage
and current. Improper power voltage and current
might cause fire or electric shock.

Also, do not connect to multiple-power strips.
Wipe off any dust from metal parts on the power

plug or metal fittings with a soft, dry cloth.
Accumulated dust might cause fire or electric shock.

Do not install the scanner in locations subject to oil
smoke, steam, humidity, and dust. Doing so might
cause a fire or electric shock.

If you detect heat coming from the device or detect
other problems such as smoke, strange smells or
noises, immediately turn off the scanner and then
disconnect its power plug.

Make sure that the smoking has stopped, and then
contact the store where you bought the scanner or
an authorized FUJITSU scanner service provider.

If the scanner is damaged for any reason, turn off
the scanner and unplug the power cable before
contacting the store where you purchased the
scanner.

Do not insert or drop metal objects into the scanner.
Do not scan wet documents or documents with
paper clips or staples.
Do not splash or allow the scanner to get wet.

If foreign objects (water, small metal objects, liquids,
etc.) get inside the scanner, immediately turn off the
scanner and disconnect the power plug from the
power outlet, then contact the store where you
bought the scanner or the Maintenance Service
Center. Pay particular attention to this warning in
households where there are small children.

Do not take apart or modify the scanner. The inside
of the scanner contains high-voltage components.
Touching these components might cause fire or
electric shock.

CAUTION

The following describes important cautions.

Install the scanner on a desk so that none of its
parts protrude outside of the desktop. Also, make
sure that the scanner is installed on a flat, level
surface

Do not install the scanner on unstable surfaces.
Install the scanner on a level surface that is free of
vibration to prevent it from falling.

Install the scanner on a strong surface that will
support the weight of the scanner and other
devices.

Firmly insert the power plug into the power outlet as
far it can go.

Install the scanner away from strong magnetic fields
and other sources of electronic noise. Also, protect
the scanner from static electricity as this might
cause the scanner to malfunction.

Do not use aerosol sprays to clean the scanner.
Aerosol sprays cause dirt and dust to enter the
scanner, resulting in scanner failure and
malfunction.

When the scanner is not used for a long period, be
sure to disconnect the power plug from the power
outlet for safety.

Do not install the scanner in the direct sunlight or
near heating apparatus. Doing so might cause
excessive heat to build up inside the scanner,
causing fire or scanner trouble. Install the scanner in
a well-ventilated location.

Do not block the ventilation ports. Blocking the
ventilation ports generates heat inside of scanner,
which may result in fire or scanner failure.

Do not place heavy objects on the scanner or use
the scanner's top surface for performing other work.
Improper installation might cause injuries.

Do not move the scanner with the power and
interface cables connected as this might damage
the cables, causing fire, electric shock or injuries.

Before moving the scanner, be sure to disconnect
the power plug from the power outlet, and
disconnect data cables. Also, make sure that the
floor is free of obstructions.

Avoid touching any scanner mechanism when
scanning as this may cause injuries.

Do not use the device immediately after moving it
from a cold place to a warm room. This may cause
condensation, which might lead to scanning errors.
Let the device dry about one or two hours before
you use it.

4 |

1. Preparation

A

A

pap

This chapter describes necessary preparations before using
ScanSnap.



Buttons

TTENTION

Do not connect the scanner to your personal
computer before installing “ScanSnap Manager.”
If you connect the scanner before installing
ScanSnap Manager, it will not operate correctly.
Refer to Chapter 2 for details on the installation of
ScanSnap Manager.

1.1. Checking the Contents of the

Package

When you unpack the scanner package, make sure that all
parts are included.
Refer to the packing list included in the scanner package
for contents.

1.2. Name and Function of Parts

This section describes the name and function of parts.

 Front Side

Paper chute

Open the paper chute to use
the scanner.

Ö Opening the paper chute

turns ON the scanner.

Paper chute

Open the paper chute and load
documents onto it for scanning
documents.

Side guide

Adjust these guides to fit the
width of the paper, so that the
paper does not skew.

 Back Side

USB connector

Seal: After installing ScanSnap Manager onto

HINT

For the Document Specifications, refer to the
“ScanSnap S500M Operator’s Guide” stored in
ScanSnap Setup CD-ROM.

TTENTION

The scanner turns on/off automatically when you
open/close the Paper chute.
To turn off the scanner with the cover opened,
press the [POWER] button.

[SCAN] button

Start scanning.

[POWER] button

Hold down 1 sec. to turn
on/off the power supply.

Power lamp

Indicate the scanner status.

Blue: Ready
Blue (Blinking): Scanning
Orange: Error
Light out: Power off

AC adapter connector

your computer, remove this seal to connect
the scanner to the PC.

Cover open lever

Pull this lever to open the ADF.

ADF

utomatic Document

(ADF: A
Feeder)

Stacker

Extend this part to use the stacker
as shown in the figure.

Ö Sheets of

er are ejected from the ADF onto the stacker.

Buttons

* You can also use the scanner without the Stacker.

ScanSnap S500M for Macintosh Getting Started | 5

2. Connecting ScanSnap

A

This chapter describes how to connect the ScanSnap
scanner to your computer.

2.1. Installing the Supplied Sof tware

Install the following software on your computer before
connecting the scanner to the computer.

c Adobe Acrobat 7.0 (Application)
d ScanSnap Manager (Driver)

The table below shows the relationship between the respective
Operating Systems and software described above.

Mac OS X v10.2 *2

c
d

(9: Supported -: Not-supported)

*1 If you are using Macintosh based on Intel Processor, Adobe Acrobat

will operate through Rosetta. (Rosetta is software to run the existing
Power-PC-based applications on the Intel-based Macintosh. It is part

of Mac OS X.)
*2 For Mac OS X v10.2.8 or later.
*3 There are some restrictions on the use of Adobe Acrobat 7.0.

TTENTION

9 9
9 9 9

● When using Mac OS X, log on as a user with

Administrator privileges.

● Requirements for ScanSnap S500M are as

follows:

CPU

Memory:

* If the CPU and memory do not meet the

recommended requirements or the USB version

1.1 is used, the scanning speed will slow down.

Mac OS X v10.3 Mac OS X v10.4

: - Power PC® G4 Processor 800MHz or

higher (Power PC

1.6GHz or higher is recommended)*

®

CoreTM Solo or Core Duo

- Intel
Processor (Intel

1.83GHz or higher is recommended)

128MB or more

(512MB or more is recommended)*

2.1.1. Installing Adobe Acrobat 7.0

Please prepare the Adobe Acrobat 7.0 CD-ROM.

1. Insert the “Adobe Acrobat 7.0 CD-ROM” into the

CD-ROM drive.

Ö The “Adobe Acrobat 7.0 Standard” window appears.

HINT

● To open the CD tray or to eject the CD,

press the
keyboard does not have the

press and hold down the [F12] key instead.

● If the “Acrobat 7.0 Standard” window doses

not appear automatically, copy the [Adobe
Acrobat 7.0 Standard] folder into the
[Applications] folder with Finder.

*1

*3

9

®

G5 Processor

®

CoreTM Duo Processor

button on the keyboard. If the

button,

3. Select the [Applications] folder in Finder.

4. Select the [Adobe Acrobat 7.0 Standard] folder icon

and drag to the [Applications] folder in which the
software is to be installed.

5. After finishing copying, eject CD-ROM, open the

[Adobe Acrobat 7.0 Standard] folder in the
[Applications] folder, double-click the Acrobat
Standard icon, and follow the instructions onscreen.

HINT

Click the [How to install] button on the “Adobe
Acrobat 7.0 Standard” window to learn more
about the Adobe Acrobat 7.0 installation.
Refer to “Adobe Acrobat Help” for information
about how to use Adobe Acrobat 7.0.

2.1.2. Installing ScanSnap Manager

Please prepare the ScanSnap Setup CD-ROM.

1. Insert the “ScanSnap Setup CD-ROM” into the

CD-ROM drive.

Ö The “ScanSnap” window appears.

HINT

To open the CD tray or to eject the CD, press

button on the keyboard. If the

the
keyboard does not have the

and hold down the [F12] key instead.

button, press

2. Click the Finder icon in the Dock menu.

6 |