Fujitsu S1500M, P3PC-3792-02ENZ0, S1300, S1100, S1500 User Manual

P3PC-3792-02ENZ0

Troubleshooting

(installation)

Introduction

Thank you for purchasing the color image scanner ScanSnap S1500/S1500M/S1300/S1100

(hereinafter referred to as "the ScanSnap").

This manual provides information about resolutions for troubles that you may have upon

installing the software bundled with the ScanSnap, and how to install and uninstall the

software.

We hope that this manual will provide you with useful information in order to utilize the

ScanSnap.

If you are using a Microsoft® Windows® operating system, either Adobe® Acrobat® (7.0 or

later) or Adobe

Trademarks

Microsoft, Windows, Windows Vista, and SharePoint are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries.

Apple, the Apple logo, Mac, and Mac OS are trademarks of Apple Inc.
Adobe, the Adobe logo, Acrobat, and Adobe Reader are either registered trademarks or

trade names of Adobe Systems Incorporated in the United States and/or other countries.
Intel, Pentium, and Intel Core are registered trademarks or trademarks of Intel Corporation in

the United States and other countries.
PowerPC is a registered trademark or trademark of International Business Machines

Corporation in the United States, other countries, or both.
Cardiris is a trademark of I.R.I.S.
ABBYY™ FineReader™ Engine ©2011 ABBYY. OCR by ABBYY
ABBYY and FineReader are trademarks of ABBYY.
Evernote is a registered trademark or trademark of Evernote Corporation.
ScanSnap, the ScanSnap logo, CardMinder, and Rack2-Filer are registered trademarks or

trademarks of PFU LIMITED in Japan.
Other company names and product names are the registered trademarks or trademarks of

the respective companies.

®

Reader® (7.0 or later) is required to display or print this manual.

Manufacturer

PFU LIMITED

International Sales Dept., Imaging Business Division, Products Group
Solid Square East Tower
580 Horikawa-cho, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8563, Japan

Phone: [phone]

© PFU LIMITED 2011

2

Manuals

Read the following manuals as needed when using the ScanSnap.

Manual Description Location

Introduction

Safety Precautions

ScanSnap S1500/
S1500M
Getting Started (*1)

ScanSnap S1300
Getting Started (*2)

ScanSnap S1100
Getting Started (*3)

ScanSnap S1500/
S1500M
Operator’s Guide (*1)

ScanSnap S1300
Operator's Guide (*2)

ScanSnap S1100
Operator's Guide (*3)

Troubleshooting
(installation) (this manual)

Read this manual before you
start using the product because
it contains important information
about the safe use of the
ScanSnap.

This manual explains about the
ScanSnap package contents,
software installation, connecting
the ScanSnap, and checking
the operation.

Read this manual for
information about basic
operations of the ScanSnap,
software installation, the
scanning methods, various
settings, and handling of the
ScanSnap.

Read this manual when you
failed to install the software or
when the ScanSnap does not
operate normally after software
installation. It explains about the
resolutions for such troubles.

Included in the package.

Select [Start] menu  [All Programs] 
[ScanSnap Manager]  [ScanSnap
Operator's Guide].

Select [Applications] from the sidebar in
Finder, and double-click [ScanSnap] 
[Manual]  [Operator's Guide].

z Click [Manuals]  [Troubleshooting

(installation)] in the [ScanSnap Setup]
dialog box that appears when you insert
the Setup DVD-ROM into the DVD-ROM
drive.

z Select [Start] menu  [All Programs] 

[ScanSnap Manager] 
[Troubleshooting (installation)].

*1 : Bundled with ScanSnap S1500 and S1500M
*2 : Bundled with ScanSnap S1300
*3 : Bundled with ScanSnap S1100

3

z Double-click the [Troubleshooting

(installation)] icon in the [ScanSnap]
window that appears when you insert the
Setup DVD-ROM into the DVD-ROM
drive.

z Select [Applications] from the sidebar in

Finder, and double-click [ScanSnap] 
[Manual]  [Troubleshooting
(installation)].

■ About This Manual

Structure of This Manual

This manual consists of the following:

Troubles and Resolutions in Windows

This chapter explains about the resolutions for when you failed to install the

software bundled with the ScanSnap, or when the ScanSnap does not operate

normally after software installation.

Troubles and Resolutions in Mac OS

This chapter explains about the resolutions for when you failed to install the

software bundled with the ScanSnap.

Installing the Software

This chapter explains how to install the software bundled with the ScanSnap.

Uninstalling the Software

This chapter explains how to uninstall each software.

Introduction

Symbols Used in This Manual

The following symbols are used in this manual.

Symbol Description

This symbol alerts operators to particularly important information.
Be sure to read this information.

This symbol alerts operators to helpful advice regarding operations.

Arrow Symbols in This Manual

Right-arrow symbols () are used to connect icons or menu options you should select in
succession.

Example: Select [Start] menu  [Computer].

4

Introduction

Screen Examples in This Manual

z Windows screen

Screenshots in this manual are used according to guidelines provided by Microsoft
Corporation.

The screenshots used in this manual are of Windows Vista.
The actual windows and operations may differ depending on the operating system that you

are using.

z Mac OS screen

The screenshots used in this manual are of Mac OS X v10.6.
The actual windows and operations may differ depending on the Mac OS that you are using.

The screen examples in this manual are subject to change without notice in the interest of

product development.

If the actual screen differs from the screen examples in this manual, operate by following the

actual displayed screen.

Abbreviations Used in This Manual

The following abbreviations are used in this manual:

Windows 7 : Windows® 7 Starter operating system, English version

Windows
Windows
Windows
Windows

Windows Vista : Windows Vista

Windows Vista
Windows Vista
Windows Vista
Windows Vista

Windows XP : Windows

Windows

Windows 2000 : Windows

Internet Explorer : Windows

Microsoft® Internet Explorer

Windows : Windows 7, Windows Vista, Windows XP or Windows 2000 operating

system

®

7 Home Premium operating system, English version

®

7 Professional operating system, English version

®

7 Enterprise operating system, English version

®

7 Ultimate operating system, English version

®

Home Basic operating system, English version

®

Home Premium operating system, English version

®

Business operating system, English version

®

Enterprise operating system, English version

®

Ultimate operating system, English version

®

XP Home Edition operating system, English version

®

XP Professional operating system, English version

®

2000 Professional operating system, English version

®

Internet Explorer

®

®

Mac OS : Mac OS X v10.7, Mac OS X v10.6, Mac OS X v10.5 or Mac OS X v10.4

5

Introduction

Adobe Acrobat : Adobe® Acrobat

All the descriptions in this manual assume the usage of Adobe Acrobat
bundled with ScanSnap S1500/S1500M. Unless otherwise specified, the
term Adobe Acrobat refers to the Adobe Acrobat bundled with ScanSnap
S1500/S1500M.
Note that Adobe Acrobat may be upgraded without notice.
If the descriptions differ from the actual displayed screens, refer to Adobe
Acrobat Help.

ABBYY FineReader for
ScanSnap

Cardiris : Cardiris™ for ScanSnap

S1500 : Color image scanner ScanSnap S1500

S1500M : Color image scanner ScanSnap S1500M

S1300 : Color image scanner ScanSnap S1300

: ABBYY FineReader for ScanSnap™

All the descriptions in this manual assume the usage of ABBYY
FineReader for ScanSnap bundled with this product. Unless otherwise
specified, the term ABBYY FineReader for ScanSnap refers to the ABBYY
FineReader for ScanSnap bundled with this product.
Note that ABBYY FineReader for ScanSnap may be upgraded without
notice.
If the descriptions differ from the actual displayed screens, refer to ABBYY
FineReader for ScanSnap Help.

®

S1100 : Color image scanner ScanSnap S1100

ScanSnap : S1500, S1500M, S1300, S1100

6

Contents

Introduction ................................................................................... 2

■ About This Manual ....................................................................... 4

Troubles and Resolutions in Windows ....................................... 9

How to find your resolution ............................................................... 10

If your first attempt to install failed ................................................... 11

If you have installed the software before ......................................... 12

■ Uninstalling the software ...................................................................... 12

■ Removing the installation information .................................................. 16

■ Installing the software from the [ScanSnap Setup] dialog box............. 20

■ Installing one software at a time........................................................... 23

When the ScanSnap Manager icon does not appear ...................... 24

■ Displaying the ScanSnap Manager icon .............................................. 24

When ScanSnap Manager does not operate normally .................... 25

■ Removing unnecessary icons from the taskbar ................................... 25

■ Checking the connection between the ScanSnap and the computer... 25

■ Checking if ScanSnap Manager is operating normally ........................ 26

■ Removing the ScanSnap's connection information.............................. 29

When you cannot uninstall the software .......................................... 31

Troubles and Resolutions in Mac OS........................................ 32

If you have installed the software before ......................................... 33

If you failed to install Evernote for Mac ............................................ 34

Installing the Software................................................................ 35

Installing in Windows ......................................................................... 36

■ System requirements ........................................................................... 36

■ How to install the software ................................................................... 38

■ ScanSnap software .............................................................................. 39

7

Contents

■ Evernote for Windows .......................................................................... 43

■ Scan to Microsoft SharePoint............................................................... 45

■ Trial software........................................................................................ 47

■ Adobe Acrobat ..................................................................................... 49

Installing in Mac OS ........................................................................... 51

■ System requirements ........................................................................... 51

■ How to install the software ................................................................... 52

■ ScanSnap software .............................................................................. 53

■ Evernote for Mac.................................................................................. 57

■ Adobe Acrobat ..................................................................................... 60

Uninstalling the Software ........................................................... 62

Uninstalling in Windows .................................................................... 63

Uninstalling in Mac OS ....................................................................... 65

■ ScanSnap Manager ............................................................................. 65

■ ABBYY FineReader for ScanSnap....................................................... 67

■ Cardiris................................................................................................. 68

■ Evernote for Mac.................................................................................. 68

Index............................................................................................. 69

8

Troubles and Resolutions in Windows

This chapter explains about the resolutions for troubles that you may have upon installing or

uninstalling the bundled software in Windows.

How to find your resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

If your first attempt to install failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

If you have installed the software before . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

When the ScanSnap Manager icon does not appear . . . . . . . . . . . . . . . . . . . . . . . . . 24

When ScanSnap Manager does not operate normally . . . . . . . . . . . . . . . . . . . . . . . . 25

When you cannot uninstall the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

9

How to find your resolution

When you have trouble installing the software successfully or the ScanSnap does not operate

normally after installation is complete, refer to the flow chart below for troubleshooting.

Yes

No

Have you installed
the software before?

Is the installation
complete?

How to find your resolution

"If your first attempt to install
failed" (page 11)

"If you have installed the
software before" (page 12)

Does the ScanSnap

Manager icon
appear on the
taskbar?

"When the ScanSnap Manager
icon does not appear" (page

24)

"When ScanSnap Manager
does not operate normally"
(page 25)

10

If your first attempt to install failed

If your first attempt to install failed

This section explains how to troubleshoot when you failed to install the bundled software the

first time.

If you have installed any software bundled with the ScanSnap (including models other than

S1500/S1500M/S1300/S1100) before, refer to "If you have installed the software before"

(page 12).

1. Restart the computer and log on as a user with Administrator privileges.

2. Reinstall the software.

For details, refer to "Installing in Windows" (page 36).

11

If you have installed the software before

If you have installed the software before

This section explains how to troubleshoot when you failed to reinstall the software in a

computer in which the software bundled with the ScanSnap (including models other than

S1500/S1500M/S1300/S1100) has been installed before.

■ Uninstalling the software

Uninstall the software in the following procedure.

1. If the ScanSnap is connected to the computer, unplug the USB cable

from the computer.

2. Log on as a user with Administrator privileges.

3. If an anti-virus software is running, disable the software temporarily.

If you cannot disable the anti-virus software, check if the software is set to lock the
application.

12

If you have installed the software before

4. Uninstall the software.

z For Windows 7 / Windows Vista

1. Select [Start] menu  [Control Panel]  [Programs].

2. Select [Programs and Features].
 A list of installed software is displayed.

3. Select a software to uninstall.
The following software must be uninstalled:

- ScanSnap Manager

- ScanSnap Organizer

- CardMinder

To uninstall more than one software, repeat steps 3. to 6. for each software.

4. Click the [Uninstall] button.
 A confirmation message appears.

5. Click the [Yes] button.
 The software is uninstalled.

6. Confirm that the software has been removed from the list in [Programs and
Features].

13

If you have installed the software before

z For Windows XP

1. Select [start] menu  [Control Panel]  [Add or Remove Programs].

 A list of installed software is displayed.

2. Select a software to uninstall.
The following software must be uninstalled:

- ScanSnap Manager

- ScanSnap Organizer

- CardMinder

To uninstall more than one software, repeat steps 2. to 5. for each software.

3. Click the [Remove] button.
 A confirmation message appears.

4. Click the [Yes] button.
 The software is uninstalled.

5. Confirm that the software has been removed from the list in [Add or Remove
Programs].

14

If you have installed the software before

z For Windows 2000

For S1100, Windows 2000 is not supported.

1. Select [Start] menu  [Settings]  [Control Panel]  [Add/Remove Programs].

 A list of installed software is displayed.

2. Select a software to uninstall.
The following software must be uninstalled:

- ScanSnap Manager

- ScanSnap Organizer

- CardMinder

To uninstall more than one software, repeat steps 2. to 5. for each software.

3. Click the [Remove] button.
 A confirmation message appears.

4. Click the [Yes] button.
 The software is uninstalled.

5. Confirm that the software has been removed from the list in [Add/Remove
Programs].

z If the software no longer exists in the list, it indicates that uninstallation was successful. Proceed to

"Installing the software from the [ScanSnap Setup] dialog box" (page 20).

z If the software still remains in the list, proceed to the next topic "Removing the installation information"

(page 16).

15

If you have installed the software before

■ Removing the installation information

If the name of the software that you tried to uninstall still remains in the list in [Programs and

Features] of the Control Panel, or if the software cannot be uninstalled for some reason, you

need to remove the installation information.

Remove the installation information in the following procedure.

If you cannot successfully remove the installation information, contact your FUJITSU scanner
dealer or an authorized FUJITSU scanner service provider.

1. Log on as a user with Administrator privileges.

2. Insert the Setup DVD-ROM into the DVD-ROM drive.

 The [ScanSnap Setup] dialog box appears.

3. Click the [Close] button to close the [ScanSnap Setup] dialog box.

4. Start up the tool for removing the installation information.

z For Windows 7 / Windows Vista

1. From Windows Explorer, open the [Tool] folder in the Setup DVD-ROM.

2. Right-click "SSClean.exe" and select [Run as administrator] from the displayed
menu.
 The [User Account Control] dialog box appears.

3. Click the [Continue] button ([Yes] button in Windows 7).
 The [Remove Installation Information] dialog box appears.

z For Windows XP / Windows 2000

For S1100, Windows 2000 is not supported.

1. From Windows Explorer, open the [Tool] folder in the Setup DVD-ROM and double­click "SSClean.exe".
 The [Remove Installation Information] dialog box appears.

16

If you have installed the software before

5. Select the software from which you want to remove the installation

information.

z ScanSnap Manager

1. Select [ScanSnap Manager] and click the [Remove] button.

 A confirmation message appears.

2. Click the [Yes] button.

 A message appears to check whether or not to remove the profile information.

3. Click the [Yes] button to remove and the [No] button to keep the profile information.

If the problem persists when you kept the profile information then reinstalled the
software, try again after removing the profile information.

 The installation information is removed, and the following message appears.

4. Click the [OK] button to close the [Remove Installation Information] dialog box.

17

If you have installed the software before

z ScanSnap Organizer/CardMinder

1. Select [ScanSnap Organizer] or [CardMinder], and click the [Remove] button.

 A confirmation message appears.

2. Click the [Yes] button.

 The installation information is removed, and the following message appears.

3. Click the [OK] button to close the [Remove Installation Information] dialog box.

6. By repeating step 5., remove the installation information of all the

software listed in the [Remove Installation Information] dialog box.

7. Click the [Close] button to close the [Remove Installation Information]

dialog box.

18

If you have installed the software before

8. Confirm that the installation folder no longer exists.

If the [ScanSnap] folder remains in the following location, rename the folder

(e.g. [-ScanSnap]). This folder can later be deleted once the installation is successfully

completed.

Path: Drive name (e.g. "C"):\Program Files\PFU

After completing the procedure, proceed to the next topic "Installing the software from the [ScanSnap

Setup] dialog box" (page 20).

19

If you have installed the software before

■ Installing the software from the [ScanSnap Setup]

dialog box

Once you have uninstalled the software or removed the installation information, install the

software from the [ScanSnap Setup] dialog box.

Install the software in the following procedure.

1. Restart your computer.

2. Log on as a user with Administrator privileges.

3. If an anti-virus software is running, disable the software temporarily.

If you cannot disable the anti-virus software, check if the software is set to lock the
application.

4. Insert the Setup DVD-ROM into the DVD-ROM drive.

 The [ScanSnap Setup] dialog box appears.

If the [ScanSnap Setup] dialog box does not appear, double-click "ScanSnap.exe" in the
Setup DVD-ROM via Windows Explorer.

20

5. Click the [Install Products] button.

If you have installed the software before

Example: [ScanSnap Setup] dialog box for S1500

 The [Install Products] dialog box appears.

21