Fujitsu P3AM-4582-03ENZ0 User Manual

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This manual provides an overview of ETERNUS VSS Hardware Provider and explains how to use it.

Intended Audience

This manual is intended for users who want an overview of the ETERNUS VSS Hardware Provider and who use ETERNUS VSS Hardware Provider for target disk pool operation. For users who want to use the ETERNUS VSS Hardware Provider for copy set operation, refer to the related manuals.

The Structure of this Manual

Preface

Third Edition

November 2012

This manual consists of the following 10 chapters.

● Chapter 1 ETERNUS VSS Hardware Provider

● Chapter 2 Workflow

● Chapter 3 Preparation

● Chapter 4 Environment Creation

● Chapter 5 Operation

● Chapter 6 Operation Change

● Chapter 7 Operation End

● Chapter 8 Commands

● Chapter 9 Messages

● Chapter 10 Troubleshooting

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Preface

Related Manual

The following manual contains related material:

• ETERNUS VSS Hardware Provider 2.1 Copy Set Operation Technical Guide

Additional Information

Abbreviations

In this manual, the storage system supported by this product is referred to as "ETERNUS Disk storage system". For details of the supported storage system, refer to the following web-site:

http://www.fujitsu.com/global/services/computing/storage/eternus/tools/vsshp.html

In this manual, Web GUI and ETERNUSmgr are collectively referred to as "ETERNUS Web GUI".

Typographical Conventions

The following convention is used in this manual.

A product-usage caution that must be followed.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Naming Conventions

The following names are used for Microsoft® Windows Server®.

• Microsoft® Windows Server® 2008 Enterprise (x86)

Service Pack 2

• Microsoft® Windows Server® 2008 Standard (x86)

Service Pack 2

• Microsoft® Windows Server® 2008 Enterprise (x64)

Service Pack 2

• Microsoft® Windows Server® 2008 Standard (x64)

Service Pack 2

• Microsoft® Windows Server® 2008 R2 Enterprise

• Microsoft® Windows Server® 2008 R2 Standard

• Microsoft® Windows Server® 2008 R2 Datacenter

• Microsoft® Windows Server® 2012 Standard

• Microsoft® Windows Server® 2012 Datacenter

Product Names Referred to in this manual as

Windows Server 2008 x86

Windows Server

Windows Server 2008 x64

Windows Server 2008 R2

Windows Server 2012

or Windows Server 2008

Windows Server or Windows Server 2012

Notes when deleting the server graphic shell on Windows Server 2012

An environment in which a server graphic shell is deleted can be configured for Windows Server 2012. Note that in this environment, GUI operations cannot be performed. For more details about operations in a Windows Server 2012 environment in which a server graphic shell is deleted, refer to the described operations in "For a Server Core environment".

Acknowledgments

• Microsoft, Microsoft Windows, Windows Server, SQL Server, and Hyper-V are either registered

trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

• Symantec, Symantec logo, NetBackup, and Backup Exec are either registered trademarks or

trademarks of Symantec Corp. in the U.S. and its affiliated companies.

• The ARCserve and CA logo are either registered trademarks or trademarks of CA, Inc. in the United

States and/or other countries.

• EMC and Networker are either registered trademarks or trademarks of EMC Corporation in the

United States.

• BakBone and NetVault are the registered trademarks of BakBone Software, Inc., in the United

States and/or in other countries.

• Oracle and Java are registered trademarks of Oracle and/or its affiliates.

• The company names, product names and service names mentioned in this manual are registered

trademarks or trademarks of their respective companies.

Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Release Information

ETERNUS VSS Hardware Provider Modification History

This section provides a history of modifications for ETERNUS VSS Hardware Provider.

Version Modification effect

1.2.0

1.3.0

• Added the following items as displayed contents for the Backup Status

Query command (stxvquery):

- transfer (transfer mode)

- recovery (Recovery mode)

• Added the following items as displayed contents for the OLU Number

Display command (stxvgetolu):

- VOL (disk type)

- Maxgen (maximum number of generations of SDV)

• Changed the following event log message:

[1.1.0]

STXV0594 ERROR The VSSHP version of the source server does not match the VSSHP version of the backup server.

[1.2.0]

STXV0594 ERROR The VSSHP version of the production server does not match the VSSHP version of the backup server.

• Changed the following command message:

[1.1.0]

STXV0237 ERROR Line["line number"] When the target disk is connected to the source server, the copy set file cannot be created in format 2.

[1.2.0]

STXV0237 ERROR Line["line number"] When the target disk is connected to the production server, the copy set file cannot be created in format 2.

• Changed the following event log message:

[1.2.0 or earlier]

STXV2101 ERROR The INI file does not exist.

[1.3.0]

STXV2101 ERROR The VSSHP environment file does not exist.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Release Information

1.4.0

1.5.0 None

2.0.0

2.0.1 None

Version Modification effect

• Changed the package structure as follows:

[For Windows Server 2003 x86 and Windows Server 2008 x86]

Download file: vsshp_1_4_32bit.exe Stored file: setup.exe Software information (Japanese, English) User’s Guide (Japanese, English) Copy Set Operation Technical Guide (Japanese, English) Update Volume Measurement Command package (For Windows Server 2003, For Windows Server 2008)

[For Windows Server 2003 x64 and Windows Server 2008 x64]

Download file: vsshp_1_4_64bit.exe Stored file: setup.exe Software information (Japanese, English) User’s Guide (Japanese, English) Copy Set Operation Technical Guide (Japanese, English) Update Volume Measurement Command package (For Windows Server 2003, For Windows Server 2008)

• Changed the units of "update" for the Update Volume Measurement

command (stxvtestcopy) [1.3.0 or earlier]

Number of blocks

[1.4.0]

• Changed the package structure as follows:

[For Windows Server 2003 x86 and Windows Server 2008 x86]

Download file: vsshp_2_0_32bit.exe Stored file: setup.exe User’s Guide (Japanese, English) Copy Set Operation Technical Guide (Japanese, English) Update Volume Measurement Command package (For Windows Server 2003, For Windows Server 2008)

[For Windows Server 2003 x64 and Windows Server 2008 x64]

Download file: vsshp_2_0_64bit.exe Stored file: setup.exe User’s Guide (Japanese, English) Copy Set Operation Technical Guide (Japanese, English) Update Volume Measurement Command package (For Windows Server 2003, For Windows Server 2008)

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Release Information

2.0.2

2.1.0

Version Modification effect

• Changed the package structure as follows:

[For Windows Server 2003 x86 and Windows Server 2008 x86]

Download file: vsshp_2_0_2_32bit.zip Stored file: setup.exe User’s Guide (Japanese, English) Copy Set Operation Technical Guide (Japanese, English) Update Volume Measurement Command Package (For Windows Server 2003, For Windows Server 2008)

[For Windows Server 2003 x64 and Windows Server 2008 x64]

Download file: vsshp_2_0_2_64bit.zip Stored file: setup.exe User’s Guide (Japanese, English) Copy Set Operation Technical Guide (Japanese, English) Update Volume Measurement Command Package (For Windows Server 2003, For Windows Server 2008)

• Changed the following event log message and type:

[2.0.1 or earlier]

Type: Warning Messages: STXV0517 WARNING Management file cannot be found.

[2.0.2]

Type: Information Messages: STXV0517 INFO Management file cannot be found.

• Ended support for Windows Server 2003 x86 and Windows Server 2003

x64.

• Deleted the following event log messages:

STXV0519 ERROR Access error in VSSHP environment file. Internal code STXV2101 ERROR The VSSHP environment file does not exist.

ETERNUS VSS Hardware Provider Updates

The following table shows the updates for each ETERNUS VSS Hardware Provider version:

Version Modification details

1.1.0 (September 2008)

1.2.0 (December 2008)

First version

• Converted to COM application

• Added support for the following requesters:

- Symantec Backup Exec for Windows Servers

- ETERNUS SF AdvancedCopy Manager 13.4 (for Windows Server 2008

(x64))

• Added support for the Communication Environment Check command

(stxvchkcommu)

• Added the following event messages:

STXV0504, STXV0505

• Added the following command messages:

STXV0325, STXV0326, STXV0327, STXV0330, STXV0416, STXV0417, STXV0801, STXV0802

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Release Information

1.3.0 (July 2009)

1.3.1 (October 2009)

1.4.0 (March 2010)

1.5.0 (June 2010)

2.0.0 (April 2011)

2.0.1 (July 2011)

Version Modification details

• Added support for the ETERNUS DX60/DX80

• Added support for the following requester:

- BakBone NetVault Backup 8.2

• Added support for upgrade installations

• Added support for Target disk pool management operation function

• Added support for the mount point specification of disks

• Added support for the Communication Environment Setup command

(stxvsetcommu)

• Added support for the Target Disk Pool Registration/Deletion command

(stxvtargetdiskpool)

• Added the following event log messages:

STXV0514, STXV0515, STXV0516, STXV0517, STXV0518, STXV0519, STXV0595, STXV0596

• Added the following command messages:

STXV0251, STXV0418, STXV0419, STXV0714, STXV0803, STXV0804, STXV0805, STXV0806, STXV0902

Corrected version

• Added support for the ETERNUS DX90

• Added support for the ETERNUS DX400 series

• Added support for the ETERNUS DX8000 series

• Added support for Microsoft® Windows Server® 2008 R2

• Added support for the Error Information Acquisition function

• Added support for the combination with Web GUI startup menu

• Added support for Server Core

• Added support for the Hyper-V virtual machine backup

• Added support for the Hyper-V Environment Setup command (stxvhyperv)

• Added the following command messages:

STXV3001, STXV3002, STXV3003, STXV3004, STXV3005, STXV3006, STXV3007, STXV3008, STXV3009, STXV3010, STXV3011

• Added support for Microsoft® Windows Server® 2008 R2 Datacenter

• Added support for multiple copy in the Target disk pool management

operation function

• Added "-t" option for Backup Control command (stxvcopy)

• Added support for the Shadow Copy Destination Recovery command

(stxvrecoverydisk)

• Added the following command messages:

STXV3012, STXV3013, STXV3014, STXV3017, STXV3018, STXV3019

Corrected version

• Added support for the ETERNUS DX80 S2/DX90 S2

• Added support for the ETERNUS DX400 S2 series

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Release Information

2.0.2 (March 2012)

2.1.0 (November 2012)

Version Modification details

• Added support for simultaneous backup in multiple production servers

• Added the following event log messages:

STXV0570, STXV0571, STXV0572, STXV0573, STXV0574, STXV0575

• Added support for command execution by using an account belonging to an

Administrators group, which is uniquely created by a user in Windows Server 2008

• Fixed bugs

• Added support for Microsoft Windows Server 2012

• Ended support for Windows Server 2003 x86 and Windows Server 2003

x64

• Added the following event log messages:

STXV0520, STXV0576, STXV0577, STXV0578, STXV0579, STXV0580, STXV0581, STXV0582, STXV0583, STXV0585

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 1 ETERNUS VSS Hardware Provider 14

1.1 Overview ................................................................................................................... 14

1.2 Functions .................................................................................................................. 15

1.3 Operational Procedure .............................................................................................. 17

1.3.1 Server Configuration ............................................................................................................................ 17

1.3.2 Disk Conditions .................................................................................................................................... 23

1.3.3 Volume Management Methods and Management Files ...................................................................... 23

1.4 Supported Environment ............................................................................................ 24

1.4.1 Possible VSSHP Version Combinations for Production Servers and Backup Servers ........................ 24

1.4.2 Possible Combination of VSSHP Shadow Copy Disk Management Methods,

Server Configurations, and Typical Requestors ..................................................................................24

1.4.3 Notes on Using VSSHP on Windows Server 2012 .............................................................................. 25

1.5 Required Resources ................................................................................................. 26

1.5.1 Required Disk Capacity for Installation ................................................................................................ 26

1.5.2 Required Disk Capacity for Operation ................................................................................................. 26

Chapter 2 Workflow 27

Chapter 3 Preparation 28

3.1 Advanced Copy License Registration ....................................................................... 28

3.2 Shadow Copy Destination Disk Creation .................................................................. 28

3.2.1 Selection of the Shadow Copy Destination Disk Type ......................................................................... 30

3.2.2 Shadow Copy Destination Disk Capacity Estimation ........................................................................... 31

3.2.3 Volume Creation .................................................................................................................................. 33

Chapter 4 Environment Creation 34

4.1 New Installation ........................................................................................................ 34

4.1.1 Transportable Copy Configuration Installation ..................................................................................... 35

4.1.2 Local Copy Configuration Installation .................................................................................................. 40

4.2 Upgrade Installation .................................................................................................. 43

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Table of Contents

Chapter 5 Operation 44

5.1 Backup ......................................................................................................................44

5.2 Restoration ............................................................................................................... 44

Chapter 6 Operation Change 45

6.1 When Changing the Shadow Copy Destination ........................................................ 45

6.2 When Changing the Communication Environment ................................................... 48

Chapter 7 Operation End 50

7.1 Copy Session Stop ................................................................................................... 50

7.2 VSSHP Uninstallation ............................................................................................... 50

7.2.1 Operations After Uninstalling ............................................................................................................... 51

Chapter 8 Commands 52

8.1 Provider Registration/Deletion Command (stxvprovider) .......................................... 53

8.2 Update Volume Measurement Command (stxvtestcopy) ......................................... 54

8.3 Backup Control Command (stxvcopy) ...................................................................... 56

8.4 Batch Stop Command (stxvstopall) .......................................................................... 58

8.5 Backup Status Query Command (stxvquery) ........................................................... 59

8.6 OLU Number Display Command (stxvgetolu) ........................................................... 60

8.7 Communication Environment Check Command (stxvchkcommu) ............................ 63

8.8 Communication Environment Setup Command (stxvsetcommu) ............................. 64

8.9 Target Disk Pool Registration/Deletion Command (stxvsetdiskpool) ....................... 68

8.10 Hyper-V Environment Setup Command (stxvhyperv) ............................................... 71

8.11 Shadow Copy Destination Recovery Command (stxvrecoverydisk) ......................... 73

8.12 Copy Set File Registration Command (stxvcopyset) ................................................ 74

8.13 Copy Set Registration Display Command (stxvcopyprt) ........................................... 74

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Table of Contents

Chapter 9 Messages 75

9.1 Event Log Messages ................................................................................................ 75

9.2 Command Messages ................................................................................................ 94

9.3 Detailed Error Codes .............................................................................................. 125

9.4 Output Error Messages in Message Box ................................................................ 128

Chapter 10 Troubleshooting 130

10.1 How to Deal with Errors/Warnings .......................................................................... 130

10.2 How to Obtain Error Information ............................................................................. 131

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 1

ETERNUS VSS Hardware Provider

1.1 Overview

ETERNUS VSS Hardware Provider (hereinafter referred to as "VSSHP") is a program that is compatible with the Microsoft Volume Shadow Copy Service (hereinafter referred to as "VSS") interface, and that creates shadow copies of volumes in an ETERNUS Disk storage system.

Using VSSHP with VSS-compatible backup software or a server application enables you to backup data with VSS without stopping work.

When backup is started by the backup software, VSSHP instantly creates a Shadow Copy of source data using the ETERNUS Disk storage system Advanced Copy function. The source data is not affected since the backup software performs backup of the Shadow Copy destination.

Classification Description

Requester Backup software that controls creation, operation, and deletion of a

snapshot through VSS. Backup software examples:

ETERNUS SF AdvancedCopy Manager, Microsoft System Center Data Protection Manager, Symantec Backup Exec, Symantec NetBackup, Quest NetVault Backup, CA ARCserve Backup, NetWorker, etc.

Writer Server application, which is a data management application that supports

VSS. Writer controls data consistency maintenance for data backup. Server application examples:

System writer (NTFS file system), Microsoft Exchange Server SQL server, Hyper-V VSS Writer, Oracle Database, etc.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 1 ETERNUS VSS Hardware Provider

1.2 Functions

Classification Description

Provider Component that reads and writes data to a disk and creates a snapshot

(software provider provided by OS, hardware provider provided by storage system vendor). VSSHP is a hardware provider that is provided by Fujitsu.

Coordinator (OS) Basic service that properly controls requester, writer, and provider process.

For VSSHP supported storage systems, copy types, OSes, requester, and writer, refer to the following web page.

http://www.fujitsu.com/global/services/computing/storage/eternus/tools/vsshp.html

1.2 Functions

■ Cooperation with Advanced Copy functions

VSSHP uses the Advanced Copy functions of the ETERNUS Disk storage system to create a Shadow Copy. The Advanced Copy functions allow the ETERNUS Disk storage system to carry out high-speed data copying operations on its own, with no need for server CPU intervention. The logical copy of a source volume to a replication volume is very quickly completed within the ETERNUS Disk storage system. The replication volume is accessible as soon as the logical copy completes. The replicated volume is a point-in-time copy of the source volume, allowing backup to tape while the source volume is being updated.

■ Management methods and operation modes for Shadow Copy destination volumes

with VSSHP

The following two operation types for VSSHP are supported. Which method is used depends on how the volumes for the Shadow Copy destination are managed.

• Target disk pool operation

The user does not specify the Shadow Copy destination explicitly.

• Copy set operation

The user specifies the Shadow Copy destination explicitly.

Both of these modes cannot be used at the same time.

■ Target disk pool operation

Although VSSHP creates a Shadow Copy of a source data, a user does not need to specify the volume that is to be a Shadow Copy destination. VSSHP manages Shadow Copy destination volumes that are registered in a target disk pool. This management function for Shadow Copy destination volumes is called the "Target disk pool management function". An operation mode that uses this function is called a "Target disk pool operation".

Create a Shadow Copy destination volume and register the volume in the target disk pool management function in advance. When backup is started by a requester, VSSHP automatically selects an appropriate volume from the registered volumes in the target disk pool, and creates a Shadow Copy of the source disk in the volume. After backup has completed, data in the Shadow Copy destination volume become invalid, and the volume is reused as a Shadow Copy destination at next backup.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 1 ETERNUS VSS Hardware Provider

1.2 Functions

When installing VSSHP, use ETERNUS Web GUI to register a volume in the target disk pool management function. Register the same number of source data volumes that will be backed up simultaneously. A volume can be added or deleted in the target disk pool management function even after installation of VSSHP has completed.

The copy types that VSSHP uses for the target disk pool operation are "QuickOPC" and "SnapOPC+".

■ Copy set operation

When a Shadow Copy of the source data is created by VSSHP in cooperation with ETERNUS SF AdvancedCopy Manager, the user needs to specify the volume for the Shadow Copy destination explicitly. VSSHP manages the Shadow Copy destination volume with the copy set information. This operation mode for a Shadow Copy destination volume that uses the copy set information is called a "Copy set operation". The copy set information registration command is used to register a volume to the copy set information. Refer to "ETERNUS VSS Hardware Provider 2.1 Copy Set Operation Technical Guide" as well as this manual for more details about copy set operation.

• A target disk pool operation and a copy set operation cannot be performed at the same

time.

• Do not register the copy set information when a target disk pool operation is being

performed. For details on operation modes and management files, refer to "1.3.3

Management Methods and Management Files" (page 23).

Volume

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 1 ETERNUS VSS Hardware Provider

ETERNUS Disk storage systems

Windows Server

Requester Writer

Volume Shadow Copy Service

ETERNUS VSS Hardware Provider

Source

Disk

Shadow Copy

Destination

1.3 Operational Procedure

1.3.1 Server Configuration

VSSHP supports the following server configurations. These configurations depend on the requester to be used. Check which configuration is supported by the requester and decide the server configuration.

• Configuration using one Windows server that works as both a production server and a backup

server (hereafter referred to as "Local Copy Configuration")

• Configuration using different Windows servers for the production server and backup server

(hereafter referred to as "Transportable Copy Configuration")

To back up a virtual machine on a host OS in which Hyper-V is installed, refer to "1.3.1.3

Configuration (when Backing Up a Hyper-V Virtual Machine)" (page 20) or "1.3.1.4 Transportable Copy Configuration (when Backing Up a Hyper-V Virtual Machine)" (page 21).

For all other cases, refer to "1.3.1.1

Copy Configuration" (page 18).

For Hyper-V settings, only virtual machines on the host OS are targeted for backing up.

1.3.1.1 Local Copy Configuration

• Used as both the production server and backup server.

• A requester and writer that support VSS are installed in the same server.

Local Copy

Local Copy Configuration" (page 17) or "1.3.1.2 Transportable

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 1 ETERNUS VSS Hardware Provider

Shadow Copy

Destination

Shadow Copy

Destination

Source

Disk

Windows Server

(active production

server)

Windows Server

(standby production

server)

ETERNUS Disk storage systems

Windows Server (production server)

Requester Writer

Volume Shadow Copy Service

ETERNUS VSS Hardware Provider

ETERNUS Disk storage systems

Shadow Copy

Destination

Source

Disk

Windows Server (backup server)

Requester

Volume Shadow Copy Service

ETERNUS VSS Hardware Provider

1.3 Operational Procedure

■ Cluster configuration

A disk that is registered as a cluster resource cannot be used for a Shadow Copy destination disk. A Shadow Copy destination disk must be provided for an active production server and a standby production server.

1.3.1.2 Transportable Copy Configuration

• The Windows OS of the production server and the backup server is the same version and level.

• Compatible versions of VSSHP are installed in both the production server and backup server.

For details about compatibility, refer to "1.4

• A requester that supports VSS is installed in both the production server and backup server.

• A writer that supports VSS is installed in the production server.

Supported Environment" (page 24).

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 1 ETERNUS VSS Hardware Provider

Windows Server

(active production

server)

Windows Server

(standby production

server)

Windows Server

(backup server)

ETERNUS Disk storage systems

Source

Disk

Shadow Copy

Destination

Windows Server

(active production

server)

(work 1)

Windows Server

(standby production

server)

(work 1) + (work 2)

Windows Server

(backup server)

ETERNUS Disk storage systems

Source

Disk

(work 1)

Shadow Copy

Destination

(work 1)

Source

Disk

(work 2)

Shadow Copy

Destination

(work 2)

Windows Server

(active production

server)

(work 2)

1.3 Operational Procedure

■ Cluster configuration

• Cluster configuration is not supported by the backup server.

• To operate the production server for cluster configuration, perform the following environment

settings.

- The production servers must have the same version and level of the Windows Server OS.

- Install the same version and same level of VSSHP in each production server.

- Install the requester that supports VSS in each production server.

- Install the writer that supports VSS in each production server.

The following shows examples of both a single active production server, single standby production server case (1:1), and for a multiple active production server, single standby production server case (n:1).

- Example of 1:1 case

- Example of n:1 case

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 1 ETERNUS VSS Hardware Provider

ETERNUS Disk storage systems

Windows Server

Requester Writer

Volume Shadow Copy Service

ETERNUS VSS Hardware Provider

Guest OS

Disk

Shadow Copy

Destination

Guest OS

Shadow Copy

Destination

Shadow Copy

Destination

Guest OS

Disk

Windows Server

(active production

server)

Windows Server

(standby production

server)

ETERNUS Disk storage systems

1.3 Operational Procedure

1.3.1.3 Local Copy Configuration (when Backing Up a Hyper-V Virtual Machine)

• Used as both the production server and backup server

• A requester that supports VSS using Hyper-V is installed in the host OS.

• VSSHP is installed in the host OS.

■ Cluster configuration

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 1 ETERNUS VSS Hardware Provider

1.3 Operational Procedure

1.3.1.4 Transportable Copy Configuration (when Backing Up a Hyper-V Virtual Machine)

• The Windows OS of the production server and the backup server is the same version and level.

• Compatible versions of VSSHP are installed in the backup server and in the host OS of the

production server. For details about compatibility, refer to "1.4

• A requester that supports VSS using Hyper-V is installed in the backup server and in the host OS of

the production server.

• The Shadow Copy destination is connected to the backup server and to the host OS of the

production server.

• VSSHP Hyper-V settings are performed on the host OS of the production server.

Supported Environment" (page 24).

Windows Server (production server)

Guest OS

Requester Writer

Volume Shadow Copy Service

ETERNUS VSS Hardware Provider

ETERNUS Disk storage systems

Guest OS

Disk

Windows Server (backup server)

Requester

Volume Shadow Copy Service

ETERNUS VSS Hardware Provider

Shadow Copy

Destination

■ Cluster configuration

• Cluster configuration is not supported by the backup server.

• To operate the production server for cluster configuration, perform the following environment

settings.

- The Windows Server OS of the production server and the backup server is the same version and

level.

- Install the same version and same level of VSSHP in the host OS of each production server.

- Install a requester that supports VSS using Hyper-V in the host OS of each production server.

- The Shadow Copy destination is connected to the backup server and to the host OS of the

production server.

- VSSHP Hyper-V settings are performed on the host OS of each production server.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 1 ETERNUS VSS Hardware Provider

Windows Server

(active production

server)

Windows Server

(standby production

server)

Windows Server

(backup server)

ETERNUS Disk storage systems

Guest OS

Disk

Shadow Copy

Destination

Windows Server

(active production

server)

(work 1)

Windows Server

(standby production

server)

(work 1) + (work 2)

Windows Server

(backup server)

ETERNUS Disk storage systems

Guest OS

Disk

(work 1)

Guest OS

Disk

(work 2)

Shadow Copy

Destination

Windows Server

(active production

server)

(work 2)

Shadow Copy

Destination

1.3 Operational Procedure

- Example of 1:1 case

- Example of n:1 case

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 1 ETERNUS VSS Hardware Provider

1.3 Operational Procedure

• When VSSHP is installed in a host OS that controls the Hyper-V setting, VSSHP supports backup

processes. In this case, only a guest OS disk on the host OS is used as the target for backup processes.

• Backup processes for Local Copy Configuration and Transportable Copy Configuration are not

supported when VSSHP is installed in a guest OS that uses the Hyper-V setting.

1.3.2 Disk Conditions

The following conditions apply for source disks to be used for backup.

• MBR and GPT can be used for the partition format.

• A dynamic disk cannot be used. When it is used, operation is not guaranteed.

1.3.3 Volume Management Methods and Management Files

One of the following management files is created according to the management method for the Shadow Copy destination volume.

• Target disk pool management file

"installation folder"\etc\vss\bkdskpl.mng

• Copy set management file

"installation folder"\etc\vss\copyset.cnv

Unnecessary management files may exist due to a reason such as when the management method or the server configuration is changed. To delete unnecessary management files that may cause malfunction, refer to the following table and delete any of these files if they exist.

Local configuration

Target disk pool operation T — T

Copy set operation C C —

T: Target disk pool management file C: Copy set management file —: No management files are created

Production server Backup server

Transportable configuration

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 1 ETERNUS VSS Hardware Provider

1.4 Supported Environment

For VSSHP supported storage systems, copy types, OSes, requester, and writer, refer to the following web page.

http://www.fujitsu.com/global/services/computing/storage/eternus/tools/vsshp.html

For the Server Core installation option of the OS, Windows Server 2008 R2 or later is supported.

1.4.1 Possible VSSHP Version Combinations for Production Servers and Backup Servers

For Transportable Copy Configuration, the possible combinations (compatibility information) of VSSHP versions that can be used for production servers and backup servers are shown in the following table.

VSSHP version of the

backup server

2.0.0 Yes Yes No No

2.0.1 Yes Yes No No

2.0.2 No No Yes No

2.1.0 No No No Yes

Yes: compatible No: incompatible

For VSSHP 1 or earlier, use the same version and level for production servers and backup servers.

2.0.0 2.0.1 2.0.2 2.1.0

VSSHP version of the production server

1.4.2 Possible Combination of VSSHP Shadow Copy Disk Management Methods, Server Configurations, and Typical Requestors

The following table shows the VSSHP Shadow Copy disk management methods, the server configurations, and the typical requestor (backup software) combinations. For more details about supported combinations, refer to the following website:

http://www.fujitsu.com/global/services/computing/storage/eternus/tools/vsshp.html

Target disk pool operation Copy set operation

Local Configuration Microsoft System Center Data

Transportable configuration ETERNUS SF AdvancedCopy

*1: Check the latest specifications of the backup software for the support information of Local Copy Configuration

and Transportable Copy Configuration.

Protection Manager, Symantec Backup Exec, Symantec NetBackup, Quest NetVault Backup, CA ARCserve Backup, NetWorker (*1)

Manager

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Chapter 1 ETERNUS VSS Hardware Provider

1.4 Supported Environment

1.4.3 Notes on Using VSSHP on Windows Server 2012

1.4.3.1 Combined Use of VSSHP and Offloaded Data Transfer (ODX)

Using an Advanced Copy that uses VSSHP with Offloaded Data Transfer (ODX) is not available. When an ETERNUS DX Disk storage system model that supports the Offloaded Data Transfer function is used by a Windows Server 2012 server, Offloaded Data Transfer (ODX) may start an ODX session in the ETERNUS DX Disk storage system. An ODX session that is started by the Offloaded Data Transfer (ODX) cannot be used at the same time as an Advanced Copy session that uses VSSHP. Disable the Offloaded Data Transfer (ODX) by using one of the following methods:

• Disable Offloaded Data Transfer (ODX) on Windows Server 2012.

This operation is only valid for servers on which this operation is performed. For details on how to disable Offloaded Data Transfer (ODX), refer to the procedure that is provided by Microsoft:

http://technet.microsoft.com/en-us/library/jj200627.aspx

• Stop the Offloaded Data Transfer function on the ETERNUS DX Disk storage system.

This operation is valid for all the servers that use the ETERNUS DX Disk storage system. For details on how to stop the Offloaded Data Transfer function, refer to the ETERNUS DX Disk storage system manuals.

1.4.3.2 Use of Virtual Disks with the Storage Pool Function

Virtual disks that are created by using the Storage Pool function cannot be used by VSSHP as the copy source or copy destination.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 1 ETERNUS VSS Hardware Provider

1.5 Required Resources

This section describes the resources required for backup operation using VSSHP.

1.5.1 Required Disk Capacity for Installation

No. Remarks Capacity Folder

1 Stores programs. 10MB Installation folder (*1)

*1: The default installation folder is as follows:

System drive:\Program Files\ETERNUS VSS Hardware Provider

1.5.2 Required Disk Capacity for Operation

No. Remarks Capacity Folder

1 Trace log 100MB Installation folder (*1)

2 The target disk pool management

file in which information for Shadow Copy destination is registered. (*2)

a: The number of Shadow Copy destinations

*1: The default installation folder is as follows:

System drive:\Program Files\ETERNUS VSS Hardware Provider

*2: Required for the backup server

(0.1 + (0.2 a))/1024 MB Installation folder (*1)

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 2

"1.3.1 Server Configuration" (page 17)

"3.2.1 Selection of the Shadow Copy Destination Disk Type" (page 30)

"3.1 Advanced Copy License Registration" (page 28)

"3.2.3 Volume Creation"

(page 33)

"3.2.2 Shadow Copy Destination Disk Capacity Estimation" (page 31)

"4.1.1.2 Production Server"

(page 38)

"4.1.1.1 Backup Server" (page 35)

"4.1.2 Local Copy Configuration Installation" (page 40)

"Chapter 5 Operation" (page

44)

Workflow

Perform preparation, install VSSHP, and setup the environment according to the following workflow.

Decide the disk type for shadow copy destination

For a normal volume

Create a volume (normal volume)

Decide server configuration

Local Copy Configuration

Install VSSHP

For an SDV

Install the update volume Measurement Command package

Measure the cumulative amount of updates

Create a volume (SDV)

Transportable Copy Configuration

Install VSSHP in a backup server

Change the firewall setting of the backup server

Install VSSHP in a production server

Start backup operation

Operation on the ETERNUS Disk storage system

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Operation on the server

Chapter 3

Source disk Source disk

Shadow Copy destination

Preparation

3.1 Advanced Copy License Registration

To use VSSHP, register an Advanced Copy license for the ETERNUS Disk storage system, and then specify settings for the Advanced Copy function such as the copy table size . Use ETERNUS Web GUI to register the Advanced Copy license and specify the settings for the Advanced Copy function. For more details on Advanced Copy license registration and Advanced Copy settings, refer to the user guide of the ETERNUS Disk storage system model.

Note that registration of the Advanced Copy license is not required for some models. Make sure to check whether license registration is necessary before registering a license.

3.2 Shadow Copy Destination Disk Creation

When the requester starts backup, VSSHP automatically selects a disk that has the same capacity as the source disk from the Shadow Copy destination disks registered in the backup disk pool management function to create a Shadow Copy of the source data. Therefore, a Shadow Copy destination disk must be created in advance.

VSSHP does not select a disk that has a different capacity from the source disk. For example, if the capacity of the Shadow Copy destination disk is larger than the capacity of the source disk, VSSHP will not select this disk.

The following examples show source disks to be backed up and Shadow Copy destinations to be registered in the backup disk pool management function.

Example 1

When two source disks (2GB) are backed up with one backup job, two 2GB volumes are created as Shadow Copy destinations and these volumes are registered in the backup disk pool management function.

2GB 2GB

2GB

ETERNUS VSS Hardware Provider 2.1 User’s Guide

2GB

Chapter 3 Preparation

Source disk A Source disk B

Shadow Copy destination A

Shadow Copy destination B

First backup

Second backup

Shadow Copy destination C

Source disk C Source disk D

Shadow Copy destination 2

6GB

Shadow Copy destination 1

6GB

Source Disk

6GB

Partition 1

Partition 2

3.2 Shadow Copy Destination Disk Creation

Example 2

When source disks A (2GB) and B (4GB) are backed up in the first backup, and source disks C (2GB) and D (2GB) are backed up in the second backup, Shadow Copy destination volumes A (2GB), B (4GB), and C (2GB) are created as Shadow Copy destinations and these volumes are registered in the backup disk pool management function.

In the first backup, Shadow Copy destinations A and B are automatically selected and used as Shadow Copy destinations. In the second backup, Shadow Copy destinations A and C are automatically selected and used as Shadow Copy destinations.

2GB

4GB

2GB 4GB

2GB

Example 3

Create the same number of Shadow Copy destination disks as the Shadow Copy sessions that are executed concurrently and register these disks in the backup disk pool management function. For example, when there are two partitions in a LUN and the shadow copies for these partitions are executed separately, two Shadow Copy destination disks are required.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 3 Preparation

Shadow Copy destination 2

8GB

Shadow Copy destination 1

8GB

CSV

8GB

VM1

VM2

3.2 Shadow Copy Destination Disk Creation

Example 4

Create the same number of Shadow Copy destination disks as the Shadow Copy sessions that are executed concurrently and register these disks in the backup disk pool management function. For example, when the backup of multiple VMs in a Hyper-V Cluster Shared Volume (CSV) is executed concurrently, the same number of Shadow Copy destination disks as VMs is required.

The following sections explain the types of disks to be used for Shadow Copy destinations that are supported by VSSHP, and the procedure for estimating disk capacity.

3.2.1 Selection of the Shadow Copy Destination Disk Type

Either a normal volume or an SDV may be used as the Shadow Copy destination. The following table shows the respective features of a "normal volume" and an "SDV". Choose a disk type according to your requirements.

Normal volume SDV

Copy type QuickOPC SnapOPC+

Features

For QuickOPC, a copy session starts for each copy as the first initial copy even if the copy source is same. This is why a full copy is performed for each copy session with QuickOPC.

• Suitable for backup of big databases

and file servers with a large amount of updates.

• A Shadow Copy destination must

have the same capacity as a source disk.

• Backup can be performed

regardless of the amount of updates.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

• Suitable for backup of databases and

file servers with only a small amount of updates.

• Can operate with a capacity of the

Shadow Copy destination that is lower than that of the source disk.

• When the amount of updates exceeds

the SDV capacity, access to the Shadow Copy destination is lost. The required SDV capacity should be measured in advance.

Chapter 3 Preparation

Procedure

3.2 Shadow Copy Destination Disk Creation

3.2.2 Shadow Copy Destination Disk Capacity Estimation

The disk capacity of the Shadow Copy destination volume to be created varies depending on the selected disk type.

• For a normal volume

The Shadow Copy destination disk capacity must be the same as that of the source disk.

• For a Snap Data Volume (SDV)

The Shadow Copy destination SDV disk capacity may be lower than that of the source disk.

Source disk

Actual capacity is just the amount of source disk updates.

Shadow Copy destination

SDV

Capacity seen from the server appears to be the same as that of the source disk.

SDV disk capacity is calculated by the amount of the source disk updates for the period when the requester is using the Shadow Copy destination (*1).

*1: For example, the period is the time from when the requester starts backup to when backup to a tape

device finishes.

Measure the amount of the source disk updates using the "Update Volume Measurement Command (stxvtestcopy)". Measure the expected amount of updates using the following procedure and decide the disk capacity.

(2) Run some arbitrary update operations.

(1) Start measuring the amount of updates. stxvtestcopy start -p 1

(3) Check the amount of updates. stxvtestcopy status -p 1

(4) Stop measuring the amount of updates. stxvtestcopy stop -p 1

1 Extract the file downloaded in "4.1 New Installation" (page 34).

2 Extract the "Update Volume Measurement Command".

- For Windows Server 2008/Windows Server 2012

Double-click the extracted package of the "Update Volume Measurement Command" (setup_testcopy_2008.exe).

- For a Server Core environment

Use the "Update Volume Measurement Command" after installing VSSHP. Do not use the "Update Volume Measurement Command" package.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 3 Preparation

End of procedure

3.2 Shadow Copy Destination Disk Creation

3 Measure the amount of updates using the extracted "Update Volume Measurement

Command".

Example) With the "Update Volume Measurement Command" extracted in C:\temp

(1) Start measuring the amount of updates for the target source disk. (start option)

C:\temp>stxvtestcopy start -p 1 stxvtestcopy successfully completed.

(2) Measure the typical amount of source disk updates.

To discover the typical amount of source disk updates, run some arbitrary update operations. For example, to estimate the required capacity for backing up a whole day of updates, execute a typical days worth of update operations.

(3) After the arbitrary update operations have completed, check the amount of source disk

updates. (status option)

C:\temp>stxvtestcopy status -p 1 source-disk update 1 2 stxvtestcopy successfully completed.

(4) After checking the amount of updates, stop measuring the amount of updates. (stop option)

C:\temp>stxvtestcopy stop -p 1 stxvtestcopy successfully completed.

(5) Estimate a SDV capacity.

According to the measured amount of updates, estimate the SDV physical capacity. Example) Based on the result in (3), SDV physical capacity = 2MB.

4 Because the command executed here is for pre-operation use in determining required

capacities, delete the "Update Volume Measurement Command" package and extracted files after determining the required capacity.

For the details about the "Update Volume Measurement Command", refer to "8.2 Update Volume

Measurement Command (stxvtestcopy)" (page 54).

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 3 Preparation

3.2 Shadow Copy Destination Disk Creation

3.2.3 Volume Creation

Use ETERNUS Web GUI to create a volume in the ETERNUS Disk storage system according to the disk type of the Shadow Copy destination. After volume creation, check that the created LUN can be recognized by the backup server.

When creating a SDV, note the following. For details, refer to the user guide for ETERNUS Web GUI.

• The logical capacity must be the same as that of the source disk.

• Specify the physical capacity that is calculated in "3.2.2

Estimation" (page 31).

• When a "Snap Data Pool (SDP)" is created, even if the capacity of an SDV is insufficient, capacity

is automatically added to this SDV from the SDP. This enables the user to deal with any unexpected increases in the work load.

Shadow Copy Destination Disk Capacity

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 4

Environment Creation

VSSHP supports the following installation methods.

• "4.1

• "4.2 Upgrade Installation" (page 43)

When the "User Account Control" screen appears while performing installation, select [Accept] to continue the process.

This chapter describes the installation methods to enable target disk pool operation. For the installation methods to enable copy set operation, refer to "Chapter 4 Environment Creation" in "ETERNUS VSS Hardware Provider 2.1 Copy Set Operation Technical Guide" as well as this chapter.

New Installation" (page 34)

4.1 New Installation

Two types of VSSHP packages are provided. Refer to the following table to determine which package corresponds to the OS being used, and then download and install this package.

Supported OS Download file name

Windows Server 2008 x86 vsshp_2_1_0_32bit.zip

Windows Server 2008 x64 vsshp_2_1_0_64bit.zip

Windows Server 2008 R2

Windows Server 2012

Do not install VSSHP in a LUN used for backup operation such as a source disk and a Shadow Copy destination disk.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 4 Environment Creation

Procedure

4.1 New Installation

4.1.1 Transportable Copy Configuration Installation

Install VSSHP and configure settings for the backup server first, then for the production server.

4.1.1.1 Backup Server

Perform installation according the following procedure.

1 Extract the file downloaded in "4.1 New Installation" (page 34).

2 Double-click the VSSHP package (setup.exe) that was extracted to start the wizard.

Proceed with the installation according to the wizard.

For an Administrators group account that is uniquely created by a user, click "Run as administrator" in the menu that is displayed by right-clicking the mouse on the VSSHP package (setup.exe). For a Server Core environment, use the command prompt to execute setup.exe.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 4 Environment Creation

4.1 New Installation

3 After installation, continue to set the environment. The following window appears.

4 Select "Backup server (Transportable copy)" and click the [OK] button.

The communication service (ETERNUS VSS Hardware Provider Communication Server service) setting is performed. The service name is registered as "stxvcommunication".

When the [Skip] button is clicked, installation completes without the environment being set. Set a Shadow Copy destination and communication environment after the installation. Refer to "Chapter 6

The following window appears. Check the port number, select the IP version (IPv4 or IPv6), and click the [OK] button.

Operation Change" (page 45) for details.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 4 Environment Creation

End of procedure

4.1 New Installation

5 The following window to register a Shadow Copy destination in the target disk pool

management file appears.

If multiple mount points or drive letters are allocated to one disk, one of them is displayed.

Select the disk that is to be a Shadow Copy destination from [Disk list] (multiple selections can be made), and click the [--->] button and then [OK] button to register the disks in [Target disk list] and [Used target disk list] in the target disk pool management file.

If the ETERNUS Disk storage system setup has not completed yet, click the [CANCEL] button.

After the ETERNUS Disk storage system setup has completed, execute the Target Disk Pool Registration/Deletion function to register a Shadow Copy destination.

• For a Server Core environment

The window to register a Shadow Copy destination in the target disk pool management file does not appear when the installation is complete. After installation is complete, register a Shadow Copy destination in the target disk pool management file using the "Target Disk Pool Registration/Deletion Command". For details, refer to "8.9

(page 68).

For a copy set operation, do not register a Shadow Copy destination. Click the [Cancel] button.

Target Disk Pool Registration/Deletion Command (stxvsetdiskpool)"

6 Click the [Finish] button on the "InstallShield Wizard Completed" screen to finish the

installation.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 4 Environment Creation

Procedure

4.1 New Installation

4.1.1.2 Production Server

Perform installation according the following procedure.

1 Extract the file downloaded in "4.1 New Installation" (page 34).

2 Double-click the VSSHP package (setup.exe) that was extracted to start the wizard.

Proceed with the installation according to the wizard.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 4 Environment Creation

End of procedure

4.1 New Installation

3 After installation, continue to set the environment. The following window appears.

4 Select "Production server (Transportable copy)" and click the [OK] button.

Set the IP address of the backup server in the communication management file.

When the [Skip] button is clicked, the installation completes without the environment being set. Set a Shadow Copy destination and communication environment after the installation. Refer to "6.2

The following window appears. Specify the IP version (IPv4 or IPv6) of the backup server, enter the appropriate IP address, and click the [OK] button.

When Changing the Communication Environment" (page 48) for details.

5 Click the [Finish] button on the "InstallShield Wizard Completed" screen to finish the

installation.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 4 Environment Creation

Procedure

End of procedure

Procedure

4.1 New Installation

■ For a Hyper-V host OS

After installation, execute the following procedures.

1 Use the "Hyper-V Environment Setup Command" to set up a VSSHP Hyper-V

environment.

For details, refer to "8.10 Hyper-V Environment Setup Command (stxvhyperv)" (page 71).

2 Connect the Hyper-V host OS to the Shadow Copy destination. Set the Shadow Copy

destination to offline.

4.1.2 Local Copy Configuration Installation

Perform installation according the following procedure.

1 Extract the file downloaded in "4.1 New Installation" (page 34).

2 Double-click the VSSHP package (setup.exe) that was extracted to start the wizard.

Proceed with the installation according to the wizard.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 4 Environment Creation

4.1 New Installation

3 After installation, continue to set the environment. The following window appears.

4 Select "Stand-alone (Local copy)" and click the [OK] button.

When the [Skip] button is clicked, installation completes without the environment being set. Set a Shadow Copy destination after the installation. Refer to "6.1

When Changing the Shadow Copy Destination" (page 45) for details.

5 The following window to register a Shadow Copy destination in the target disk pool

management file appears.

If multiple mount points or drive letters are allocated to one disk, one of them is displayed.

If the ETERNUS Disk storage system setup has not completed yet, click the [CANCEL] button.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 4 Environment Creation

End of procedure

4.1 New Installation

After the ETERNUS Disk storage system setup has completed, execute the "Target Disk Pool Registration/Deletion Command" to register a Shadow Copy destination.

• For a Server Core environment

(page 68).

For a copy set operation, do not register a Shadow Copy destination. Click the [Cancel] button.

6 Click the [Finish] button on the "InstallShield Wizard Completed" screen to finish the

installation.

Target Disk Pool Registration/Deletion Command (stxvsetdiskpool)"

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 4 Environment Creation

Procedure

End of procedure

4.2 Upgrade Installation

Perform installation according the following procedure. The environment before upgrade is used. Therefore, setting the environment is not required.

1 Extract the file downloaded in "4.1 New Installation" (page 34).

2 Double-click the VSSHP package (setup.exe) that was extracted to start the wizard.

Proceed with the installation according to the wizard.

3 Click the [Finish] button on the "InstallShield Wizard Completed" screen to finish the

installation.

VSSHP1.1.0 does not support Upgrade Installation. After uninstalling VSSHP1.1.0, install this product.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 5

Operation

This chapter explains backup operation procedures using VSSHP.

5.1 Backup

Perform via a requester.

Setting a requester to cooperate with VSS enables backup.

• Do not use a Shadow Copy destination during backup. Remove the drive letter and mount point

(unmount) to prevent accidental use of the Shadow Copy.

• Even if a requester is aborted, Advanced Copy may start. In this case, backup will fail. Remove

the cause of the error according to the coping strategy from the requester, and try the backup again.

5.2 Restoration

Perform via a requester. Perform restoration operations using the restore function of a requester.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 6

Operation Change

Each function must be executed by users who belong to the Administrators group.

6.1 When Changing the Shadow Copy Destination

Change the Shadow Copy destination using the Target Disk Pool Registration/Deletion function.

■ Displaying the Target Disk Pool Registration/Deletion window

Start the Target Disk Pool Registration/Deletion function according to the following procedures. When the function starts, the Target Disk Pool Registration/Deletion window is displayed.

● Local copy configuration

• For Windows Server 2008

Click the [Start] button – [All Programs] – [ETERNUS VSS Hardware Provider] – [Target Disk Pool Registration•Deletion].

For a Server Core environment, execute the "Target Disk Pool Registration/Deletion Command". For details, refer to "8.9

68).

• For Windows Server 2012

Click the [Start] icon – [Target Disk Pool Registration•Deletion]

For a Server Core environment, execute the "Target Disk Pool Registration/Deletion Command". Fore details, refer to "8.9

68).

Target Disk Pool Registration/Deletion Command (stxvsetdiskpool)" (page

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 6 Operation Change

Procedure

End of procedure

6.1 When Changing the Shadow Copy Destination

● Transportable copy configuration

• For Windows Server 2008

Click the [Start] button – [All Programs] – [ETERNUS VSS Hardware Provider] – [Target Disk Pool Registration•Deletion] in the backup server.

For a Server Core environment, execute the "Target Disk Pool Registration/Deletion Command". For details, refer to "8.9

68).

• For Windows Server 2012

Click the [Start] icon – [Target Disk Pool Registration•Deletion] in the backup server.

For a Server Core environment, execute the "Target Disk Pool Registration/Deletion Command". For details, refer to "8.9

68).

Target Disk Pool Registration/Deletion Command (stxvsetdiskpool)" (page

■ Changing the Shadow Copy Destination

Change the Shadow Copy destination in the Target Disk Pool Registration/Deletion window according to the following procedure.

● Adding a Shadow Copy destination

1 Select a disk that is to be a Shadow Copy destination from [Disk list] (multiple selections can

be made), and click the [--->] button. The disk is moved to [Target disk list].

2 Click the [OK] button.

The disks in [Target disk list] and [Used target disk list] are registered in the target disk pool management file.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 6 Operation Change

Procedure

End of procedure

6.1 When Changing the Shadow Copy Destination

● Deleting a Shadow Copy destination

1 Select a disk that is not to be a Shadow Copy destination from [Target disk list] (multiple

selections can be made), and click the [<---] button. The disk is moved to [Disk list].

2 Click the [OK] button.

The disks in [Target disk list] and [Used target disk list] are registered in the target disk pool management file. This deletes the disks selected in [Target disk list] that are not to be used as Shadow Copy destinations from the target disk pool management file.

• Only the information on the disks that are currently connected to the backup server is displayed in

the Target Disk Pool Registration/Deletion window. Even if a disk is already registered in [Target Disk], if the disk is not currently connected to the backup server, the disk does not appear in the Target Disk Pool Registration/Deletion window. If the [OK] button is clicked in this status, the disk is excluded from the target disk pool management. If multiple mount points or drive letters are allocated to one disk, one of them is displayed.

• If the target disk pool management information is changed during a backup operation using

VSSHP, the target disk pool management information may be corrupted. Do not change the Shadow Copy destination during a backup operation.

• When the following information is displayed in the Target Disk Pool Registration/Deletion window,

a backup operation using the disk may be in progress.

- Error message STXV0902 is displayed after a physical disk number in [Disk list]

- Disks without physical disk numbers are displayed in the [Used target disk list]

Click the [CANCEL] button to close the window, check that a backup operation from requester is not in progress, and try again.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 6 Operation Change

6.2 When Changing the Communication Environment

When changing the following communication environment settings, change the communication service (ETERNUS VSS Hardware Provider Communication Server service) operation.

• The IP address of the backup server

• The port number of the backup server

Change the settigs for a backup server first, then a production server as follows.

■ Backup server

● Changing the communication environment setting

• For Windows Server 2008

To start the "Communication Environment Setup command", click the [Start] button – [All Programs] – [ETERNUS VSS Hardware Provider] – [Communication Environment Setup].

- For a Server Core environment

Execute the "Communication Environment Setup Command". For details, refer to "8.8

64).

• For Windows Server 2012

To start the "Communication Environment Setup command", click the [Start] icon – [Communication Environment Setup].

- For a Server Core environment

Execute the "Communication Environment Setup Command". For details, refer to "8.8

64).

Communication Environment Setup Command (stxvsetcommu)" (page

● Changing the firewall settings

Remove the changed port number from the firewall targets.

● Restarting the ETERNUS VSS Hardware Provider Communication Server service

When a port number was changed, restart the ETERNUS VSS Hardware Provider Communication Server service. Restart it using one of the following procedures.

- Reboot the backup server

- Restart the ETERNUS VSS Hardware Provider Communication Server service in the [Service]

window of the backup server.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 6 Operation Change

6.2 When Changing the Communication Environment

■ Production server

● Changing the communication environment setting

• For Windows Server 2008

To start the Communication Environment Setup function, click the [Start] button – [All Programs] – [ETERNUS VSS Hardware Provider] – [Communication Environment Setup].

- For a Server Core environment

Execute the "Communication Environment Setup Command". For details, refer to "8.8

64).

• For Windows Server 2012

To start the Communication Environment Setup function, click the [Start] icon – [Communication Environment Setup].

- For a Server Core environment

Execute the "Communication Environment Setup Command". For details, refer to "8.8

64).

Communication Environment Setup Command (stxvsetcommu)" (page

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 7

Procedure

End of procedure

Operation End

7.1 Copy Session Stop

Check the Advanced Copy operation status using the "Backup status query command". For details, refer to "8.5 When a copy session is displayed, specify the -f option (stops all copy sessions including a suspended copy session by error) in the "Batch Stop Command" to stop all backups. For details, refer to "8.4

7.2 VSSHP Uninstallation

Backup Status Query Command (stxvquery)" (page 59).

Batch Stop Command (stxvstopall)" (page 58).

When the "User Account Control" screen appears while performing uninstallation, select [Accept] to continue the process.

■ For Windows Server 2008/Windows Server 2012

1 Select [ETERNUS VSS Hardware Provider] from [Programs and Features], and click

the [Uninstall] button to execute the uninstallation.

For a Server Core environment, use the following command in the command prompt for the uninstallation process.

wmic product where name="ETERNUS VSS Hardware Provider" call uninstall

2 Log files, etc. are left in the installation folder. Make sure to delete them manually.

When the following services are running, a window to confirm stopping the service is displayed. Click the [OK] button to continue the uninstallation. VSSHP stops and deletes the service at uninstallation.

• ETERNUS VSS Hardware Provider service

• ETERNUS VSS Hardware Provider Communication Server service

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 7 Operation End

7.2 VSSHP Uninstallation

7.2.1 Operations After Uninstalling

Perform the following after uninstalling.

■ Change the firewall settings (Only the backup server)

Set the port number that was used for the firewall target again. For the procedure for changing the settings of the firewall, refer to the help for each firewall.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 8

Commands

This chapter explains how to use each command.

Command name Function Production

Provider Registration/Deletion Command (stxvprovider)

Update Volume Measurement Command (stxvtestcopy)

Backup Control Command (stxvcopy)

Batch Stop Command (stxvstopall) Stops a copy session of the shadow

Backup Status Query Command (stxvquery)

OLU Number Display Command (stxvgetolu)

Communication Environment Check Command (stxvchkcommu)

Communication Environment Setup Command (stxvsetcommu)

Target Disk Pool Registration/ Deletion Command (stxvsetdiskpool)

Hyper-V Environment Setup Command (stxvhyperv)

Shadow Copy Destination Recovery Command (stxvrecoverydisk)

Copy Set File Registration Command (stxvcopyset)

Copy Set Registration Display Command (stxvcopyprt)

Registers or deletes VSSHP in VSS usable usable

For SnapOPC+ operation, measures the cumulative amount of source disk updates

Stops a copy session of the specified source disk

copy destination that is registered in the backup disk pool management file

Displays Advanced Copy status of the specified source disk

Displays information such as the OLU number and Box ID of the specified ETERNUS Disk storage systems

Checks whether the communication environment between the production server and backup server is correct

Sets the VSSHP communication environment in a Server Core environment

Registers or deletes a Shadow Copy destination in the target disk pool management file in a Server Core environment

Sets the Hyper-V transportable copy operation

Recovers Shadow Copy destination disks that are invisible from the server due to VSSHP.

Registers copy set information to a copy set management file.

Displays the copy set information that is registered in a copy set management file.

Backup server

server

usable unusable

unusable usable

usable usable

usable unusable

usable usable

unusable usable (*3)

usable unusable

usable (*1) usable

usable (*2) unusable

*1: Used only for Transportable Copy Configuration (when backing up a Hyper-V virtual machine)

*2: Used only for a copy set operation

*3: Used only for a target disk pool operation

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8.1 Provider Registration/Deletion Command (stxvprovider)

Commands must be executed by users who belong to the Administrators group. For an account belonging to an Administrators group that is uniquely created by a user, select "Run as administrator" in the menu that is displayed by right-clicking and start the command prompt that is used to execute commands. The following table shows notation used for explaining commands.

Notation Description

| One of multiple options is specified.

[ ] Arbitrarily-specified item

_ Omitted value

Italic Variable part

8.1 Provider Registration/Deletion Command (stxvprovider)

This command registers or deletes VSSHP in VSS. For backup operation using VSSHP, VSSHP must be registered in VSS in advance to enable cooperation with VSS. To release cooperation with VSS, VSSHP must be deleted from VSS.

■ Format

"Installation folder"\bin\stxvprovider install | uninstall

■ Description of options

Option Description

install Registers VSSHP in VSS. The following information is registered.

• Provider name: "ETERNUS VSS Hardware Provider"

• Provider type: Hardware

• Provider ID: {38A7D4B1-9B95-45ab-82E1-EDFC591307EF}

• Version: VSSHP version and level

If VSSHP has already been registered, it will not be registered again.

uninstall Deletes VSSHP from VSS.

If VSSHP has already been deleted, it cannot be deleted again.

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8.2 Update Volume Measurement Command (stxvtestcopy)

■ Execution example

● For registration

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvprovider" install stxvprovider install successfully completed.

C:\>

● For deletion

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvprovider" uninstall stxvprovider uninstall successfully completed.

C:\>

■ Reference

Use the "vssadmin list provider" command that is provided by the OS to check whether VSSHP has been registered in VSS. VSSHP has been registered when the provider name "ETERNUS VSS Hardware Provider" is displayed.

8.2 Update Volume Measurement Command (stxvtestcopy)

For a SnapOPC+ operation, this command keeps a cumulative total of the amount of source disk updates that have occurred for the specified physical disk or mount point. Execute this command on a production server.

■ Format

"Installation folder"\bin\stxvtestcopy start | status | stop

-p source-disk | mount-point

■ Description of options

Option Description

start Starts measuring the amount of updates.

status Outputs the current amount of updates.

stop Stops measuring the amount of updates.

-p Specifies a source disk with a physical disk number or mount point.

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8.2 Update Volume Measurement Command (stxvtestcopy)

■ Description of operand

Operand Description

source-disk Specifies the physical disk number of the target source disk. (*1)

mount-point Specifies the mount point of the target source disk. (*2)

*1: Obtain the physical disk number according to the following procedure.

1. Start "Computer Management". Click the [Start] – [Control Panel], then double-click [Administrative Tools], then [Computer Management] to start.

2. Obtain the physical disk number of the target disk. Click [Computer Management (local)] – [Storage] – [Disk Management]. The disk number of the target volume is the physical disk number.

*2: Specify the mount point using its complete path or drive letter.

■ Execution example

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvtestcopy" start -p 1 stxvtestcopy successfully completed.

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvtestcopy" status -p 1 source-disk update 1 2 stxvtestcopy successfully completed.

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvtestcopy" stop -p 1 stxvtestcopy successfully completed.

C:\>

■ Displayed contents

Title Description

source-disk The physical disk number of the source disk is displayed.

update The updated data amount after starting measurement is displayed in MB.

• Data backup is not performed while the amount of updates is being measured.

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8.3 Backup Control Command (stxvcopy)

This command stops the copy session of the specified source disk. Execute this command on a production server.

■ Format

"Installation folder"\bin\stxvcopy source-disk | mount-point stop [-f] [-t olu]

■ Description of options

Option Description

stop Stops a QuickOPC/SnapOPC+ session.

-f Stops a copy session forcibly.

-t This option is available only for QuickOPC operations. When there are multiple copy sessions in the specified source disk, specify the OLU number of the Shadow Copy destination for the target copy session to be stopped.

■ Description of operand

Operand Description

source-disk Specify the physical disk number of the source disk. (*1)

mount-point Specify the mount point of the source disk. (*2)

olu Specify the OLU number of the Shadow Copy destination. (*3)

Use a four digit hexadecimal number prefixed by "0x". For example, when the OLU number is 1, specify "0x0001".

*1: Obtain the physical disk number according to the following procedure.

1. Start "Computer Management". Click the [Start] – [Control Panel], then double-click [Administrative Tools], then [Computer Management] to start.

2. Obtain the physical disk number of the target disk. Click [Computer Management (local)] – [Storage] – [Disk Management]. The disk number of the target volume is the physical disk number.

*2: Specify the mount point using its complete path or drive letter.

*3: Use the "Backup Status Query Command" to acquire the OLU number of the Shadow Copy destination.

For details, refer to the Backup Status Query Command (stxvquery).

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8.3 Backup Control Command (stxvcopy)

■ Execution example

● When the OLU number is not specified

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvcopy" 1 stop STXV0317 INFO Copy session was stopped. Source-Disk = 1 Source-BoxID = 00E4000M3#####E430S20AU###MP4020738001## Source-OLU = 0x000b Target-BoxID = 00E4000M3#####E430S20AU###MP4020738001## Target-OLU = 0x001f stxvcopy successfully completed.

C:\>

● When the OLU number is specified

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvcopy" 1 stop -t 0x001f STXV0317 INFO Copy session was stopped. Source-Disk = 1 Source-BoxID = 00E4000M3#####E430S20AU###MP4020738001## Source-OLU = 0x000b Target-BoxID = 00E4000M3#####E430S20AU###MP4020738001## Target-OLU = 0x001f stxvcopy successfully completed.

C:\>

Only a copy session of the specified source disk can be stopped.

• When there are multiple QuickOPC sessions in the specified source disk, use the -t option to

specify the OLU number of the Shadow Copy destination for the target copy session to be stopped. Only the specified copy session is stopped.

• When there are multiple copy sessions in the specified source disk for the SnapOPC+ stop

process, only the first generation of the SnapOPC+ sessions are stopped. Confirm that the copy sessions to be stopped are the first generation of the SnapOPC+ sessions and check that no backup is being performed before executing the SnapOPC+ stop process.

• When this command is executed with the -f option for the QuickOPC stop process, the copy

session is stopped without waiting for the differential copy to be finished.

• If this command is executed without the -f option for the QuickOPC stop process when a

differential copy is running, the copy session is stopped after the differential copy is finished

• If an ETERNUS Disk storage systems hardware error occurs, this command is not executed.

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8.4 Batch Stop Command (stxvstopall)

This command stops copy sessions including sessions suspended by an error, for the Shadow Copy destinations that are registered in a target disk pool management file. Execute this command on a backup server.

■ Format

"Installation folder"\bin\stxvstopall -f | -e

■ Description of options

Option Description

-f Stops all copy sessions including sessions suspended by an error.

-e Stops only sessions suspended by an error.

■ Execution example

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvstopall" -f

STXV3020 INFO Copy session was stopped. Source-BoxID = 00E4000M3#####E430S20AU###MP4020738001##, Source-OLU = 0x000b, Target-BoxID = 00E4000M3#####E430S20AU###MP4020738001##, Target-OLU = 0x001f STXV3020 INFO Copy session was stopped. Source-BoxID = 00E4000M3#####E430S20AU###MP4020738001##, Source-OLU = 0x000f, Target-BoxID = 00E4000M3#####E430S20AU###MP4020738001##, Target-OLU = 0x0021 STXV3020 INFO Copy session was stopped. Source-BoxID = 00E4000M3#####E430S20AU###MP4020738001##, Source-OLU = 0x0010, Target-BoxID = 00E4000M3#####E430S20AU###MP4020738001##, Target-OLU = 0x0015 STXV3020 INFO Copy session was stopped. Source-BoxID = 00E4000M3#####E430S20AU###MP4020738001##, Source-OLU = 0x0010, Target-BoxID = 00E4000M3#####E430S20AU###MP4020738001##, Target-OLU = 0x0016 STXV3020 INFO Copy session was stopped. Source-BoxID = 00E4000M3#####E430S20AU###MP4020738001##, Source-OLU = 0x0007, Target-BoxID = 00E4000M3#####E430S20AU###MQ5020739011##, Target-OLU = 0x001d STXV3020 INFO Copy session was stopped. Source-BoxID = 00E4000M3#####E430S20AU###MP4020738001##, Source-OLU = 0x0018, Target-BoxID = 00E4000M3#####E430S20AU###MP4020738001##, Target-OLU = 0x0026 stxvstopall 6 copy sessions were stopped. stxvstopall successfully completed.

C:\>

Only copy sessions of a Shadow Copy destination that is registered in the target disk pool management file can be stopped.

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8.5 Backup Status Query Command (stxvquery)

This command displays the Advanced Copy status. Execute this command on a backup server.

■ Format

"Installation folder"\bin\stxvquery

■ Execution example

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvquery" id,elapsed-time,kind,source-box-id,source-olu-no,target-box-id,target-olu-no, status,phase,execute,update,genaration,transfer,recovery

----------------------------------------------------------------------------------

--------------------------------------------------0x0007,120,QOPC,00E4000M3#####E430S20AU###MP4020738001##,0x0007,00E4000M3#####E430 S20AU###MQ5020739011##,0x001d,executing,copying,8%,---,---,---,--stxvquery successfully completed.

C:\>

■ Displayed contents

Title Description

id The session ID of the chassis is displayed.

A hexadecimal number of four digits is displayed with "0x" in front of the hexadecimal number. When the OLU number is 1, it is displayed as "0x0001".

elapsed-time The elapsed time from the beginning of the copy is displayed. (unit: second)

kind The copy type is displayed.

QOPC: QuickOPC SOPCP: SnapOPC+

source-box-id The BOX ID of the source disk is displayed.

source-olu-no The OLU number of the source disk is displayed.

A hexadecimal number of four digits is displayed with "0x" in front of the hexadecimal number. When the OLU number is 1, it is displayed as "0x0001".

target-box-id The BOX ID of the Shadow Copy destination is displayed.

target-olu-no The OLU number of the Shadow Copy destination is displayed.

A hexadecimal number of four digits is displayed with "0x" in front of the hexadecimal number. When the OLU number is 1, it is displayed as "0x0001".

status The session status is displayed.

executing: operating normally errsuspend: suspended by an error halt: suspended in the hardware

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8.6 OLU Number Display Command (stxvgetolu)

Title Description

phase The copy status is displayed.

copying: copying tracking: tracking (the copy process has completed) trackingcopying: tracking (the copy is being processed)

---: suspended by an error, suspended in the hardware

execute The copy progress is displayed.

nnn%: displayed in percentage

---: other than being copied

update The update rate is displayed.

nnn%: While tracking (the copy process has completed) in QuickOPC operation, this item is displayed in percentage

---: except while tracking (the copy process has completed) in QuickOPC operation

generation For a SnapOPC+, the generation is displayed.

1 to n: the number of generations

---: operation other than SnapOPC+

transfer The transfer mode type is displayed.

This is not displayed for QuickOPC/SnapOPC+ operation.

---: QuickOPC/SnapOPC+

recovery The setting information of the Recovery mode is displayed.

This is not displayed for QuickOPC/SnapOPC+ operation.

---: QuickOPC/SnapOPC+

Check the status of the copy sessions in the Shadow Copy destination disks that are registered in the target disk pool management file.

8.6 OLU Number Display Command (stxvgetolu)

This command displays information such as the OLU number and Box ID of the specified ETERNUS Disk storage systems. This command can be executed by either a production server or a backup server.

■ Format

"Installation folder"\bin\stxvgetolu [-p physical-disk]

■ Description of options

Option Description

-p Specify a physical disk number. If omitted, information, such as all OLU numbers and Box IDs of ETERNUS Disk storage systems that are connected to the executed server, is displayed.

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8.6 OLU Number Display Command (stxvgetolu)

■ Description of operand

Operand Description

physical-disk Specifies a physical disk number whose information, such as the OLU number and Box

ID, is to be obtained.

■ Execution example

● When a physical disk number is specified

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvgetolu" -p 1 Disk, OLU, BoxID/Message, VOL,Maxgen 1, 0x0002, 00E4000M3#####E430S20AU###MP4020738001##,SDV,8 stxvgetolu successfully completed.

C:\>

● When a physical disk number is not specified

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvgetolu" Disk, OLU, BoxID/Message, VOL,Maxgen 0, , STXV0603 INFO Disk is not a Disk Storage Systems. 1, 0x0002, 00E4000M3#####E430S20AU###MP4020738001##,---,2, 0x000a, 00E4000M3#####E430S20AU###MP4020738001##,---,stxvgetolu successfully completed.

C:\>

■ Displayed contents

Title Description

Disk A physical disk number is displayed.

OLU An OLU number is displayed.

A hexadecimal number of four digits is displayed with "0x" in front of the hexadecimal number When the OLU number is 1, it is displayed as "0x0001".

BoxID/Message A Box ID or message of ETERNUS Disk storage systems is displayed.

VOL The disk type is displayed.

SDV: SDV volume

---: normal volume

Maxgen For SDV, the maximum number of generations is displayed.

n: the maximum number of generations

-: other than SDV

Device information that is not registered in a definition file is also output.

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8.6 OLU Number Display Command (stxvgetolu)

■ Reference

● Identifying if a command ends normally

An error has occurred if a message includes one of the following error levels:

"ERROR" "WARNING"

● Notes on identifying if a command ends normally

The following message appears if any disks other than disks in the ETERNUS Disk storage system are detected with this command.

"STXV0603 INFO Disk is not a Disk Storage Systems."

This message does not mean an error has occurred. This message indicates that the detected disk is not a LUN from the ETRERNUS Disk storage system. If a device other than the ETERNUS Disk storage system is connected to, this message always appears. When this message is displayed, determining the relevance of the contents of this message may be required. The output of this message can be checked with the following message number:

"STXV0603"

An example of an output message is shown below.

- When all of the OLU information is output in an environment in which an internal disk and the

ETERNUS Disk storage system are connected..

> stxvgetolu Disk, OLU, BoxID/Message, VOL,Maxgen 0, , STXV0603 INFO Disk is not a Disk Storage Systems. 1, 0x000a, 00E2000#######E210S4B#####JD4170832013##,---,-

- When the OLU information of an internal disk with the specified disk number is output in an envi-

ronment in which an internal disk and the ETERNUS Disk storage system are connected.

> stxvgetolu -p 0 Disk, OLU, BoxID/Message, VOL,Maxgen 0, , STXV0603 INFO Disk is not a Disk Storage Systems.

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8.7 Communication Environment Check Command (stxvchkcommu)

This command checks whether the communication environment between the production server and backup server is correct. Execute this command on a production server.

■ Format

"Installation folder"\bin\stxvchkcommu

■ Execution example

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvchkcommu" Computer Name : BKUPSRV002 stxvchkcommu successfully completed.

C:\>

■ Displayed contents

Title Description

Computer Name The computer name of the backup server is displayed.

If the computer name cannot be obtained, review the communication environment.

There is no option in this command. The specified value is ignored.

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8.8 Communication Environment Setup Command (stxvsetcommu)

This command sets the VSSHP communication environment. This command can be executed by either a production server or a backup server when setting the communication environment in the Server Core environment.

■ Format

"Installation folder"\bin\stxvsetcommu

■ Execution example

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\ stxvsetcommu"

Refer to "Window explanation", which is described below.

C:\>

■ Window explanation

The following window that checks the communication environment settings appears when executing the command.

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8.8 Communication Environment Setup Command (stxvsetcommu)

● For a backup server

Select "Backup Server". Perform the communication service (ETERNUS VSS Hardware Provider Communication Server service) setting. The service name is registered as "stxvcommunication". Check the port number and set the IP version.

● When the port number has already been set with the service name "stxvcommunication"

The set port number is displayed.

● When the service name "stxvcommunication" has not been registered and the default port

number 50001 is used

The default port number is displayed in the following window.

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8.8 Communication Environment Setup Command (stxvsetcommu)

● When the service name "stxvcommunication" has not been registered and the default port

number is used for another service

An unused port number between 49152 and 65535 is used. The port number to be used is displayed in the following window.

Check the port number and select the IP version (IPv4 or IPv6) for VSSHP.

● For a production server

Select "Production Server". Set the IP address of the backup server in the communication management file.

● When the IP address has already been registered

The registered IP version and IP address are displayed. To change the IP address and IP version, enter a new IP address and IP version.

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8.8 Communication Environment Setup Command (stxvsetcommu)

● When the IP address has not been registered in the registry.

The following window appears. Enter a new IP address and IP version.

If the communication environment setting for a production server is performed before the communication environment setting for a backup server, the communication environment settings for the production server fail. The same IP version must be set for the production server and the backup server.

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8.9 Target Disk Pool Registration/Deletion Command (stxvsetdiskpool)

This command registers or deletes a Shadow Copy destination in the target disk pool management file. Execute this command on a backup server. This command is mainly used in Server Core environments.

■ Format

"Installation folder"\bin\stxvsetdiskpool

■ Description of subcommands

Subcommand Description

add Adds a Shadow Copy destination in the target disk pool management file.

delete Deletes a Shadow Copy destination from the target disk pool management file.

list Displays the contents of a target disk pool management file.

list detail Displays the contents of a target disk pool management file. The Box ID and OLU

number are also displayed.

exit Exits the "Target Disk Pool Registration/Deletion Command".

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8.9 Target Disk Pool Registration/Deletion Command (stxvsetdiskpool)

■ The input format of the "add" subcommand and "delete" subcommand

Input format Description

n Specify the target Shadow Copy destination number with a numerical value.

The Shadow Copy destination of the specified number is registered or deleted in the target disk pool management file.

n-m Specify the range of the target Shadow Copy destination numbers with numerical

values. The Shadow Copy destinations within the specified range are registered or deleted in the target disk pool management file.

n,m... Specify the multiple target Shadow Copy destination numbers with numerical values.

The Shadow Copy destinations of the specified numbers are registered or deleted in the target disk pool management file.

all All the Shadow Copy destinations are registered or deleted in the target disk pool

management file.

quit Quits the subcommand.

■ Execution example

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvsetdiskpool"

VSSHP>add No. DiskNo. SDV Size(KB) MountPoint/DriveLetter 1 Disk1 4194304 2 Disk2 4194304 e:\MntPoint\Disk2P1\ 3 Disk3 4194304 4 Disk10 SDV 2097152 5 Disk11 SDV 2097152 6 Disk12 SDV 2097152

select disk: 2,5-6 The specified target disks are added.

VSSHP>list Target disk list No. DiskNo. SDV Size(KB) MountPoint/DriveLetter 1 Disk2 4194304 e:\MntPoint\Disk2P1\ 2 Disk11 SDV 2097152 3 Disk12 SDV 2097152 Used target disk list No. DiskNo. SDV Size(KB) MountPoint/DriveLetter

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8.9 Target Disk Pool Registration/Deletion Command (stxvsetdiskpool)

VSSHP>list detail Target disk list No. DiskNo. SDV Size(KB) OLU BoxID 1 Disk2 4194304 0x00ff 00E4000M3#####E430S20AU###MP4020 738001## 2 Disk11 SDV 2097152 0x0101 00E4000M3#####E430S20AU###MP4020 738001## 3 Disk12 SDV 2097152 0x0102 00E4000M3#####E430S20AU###MP4020 738001## Used target disk list No. DiskNo. SDV Size(KB) OLU BoxID

VSSHP>delete No. DiskNo. SDV Size(KB) OLU BoxID 1 Disk2 4194304 0x00ff 00E4000M3#####E430S20AU###MP4020 738001## 2 Disk11 SDV 2097152 0x0101 00E4000M3#####E430S20AU###MP4020 738001## 3 Disk12 SDV 2097152 0x0102 00E4000M3#####E430S20AU###MP4020 738001##

select disk: 1 The specified target disks are deleted.

VSSHP>list Target disk list No. DiskNo. SDV Size(KB) MountPoint/DriveLetter 1 Disk11 SDV 2097152 2 Disk12 SDV 2097152 Used target disk list No. DiskNo. SDV Size(KB) MountPoint/DriveLetter VSSHP>exit

C:\>

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8.10 Hyper-V Environment Setup Command (stxvhyperv)

■ Displayed contents

Title Description

No. The serial number is displayed.

This number is used with the "add" subcommand and the "delete" subcommand.

DiskNo. The physical disk number is displayed.

The disk number is blank if the disk has been registered in the target disk pool management file but is not connected to the server.

SDV When the target disk is a SDV, "SDV" is displayed.

The SDV is blank if the target disk is a disk other than SDV.

Size(KB) The disk capacity is displayed in KB.

MountPoint/DriveLetter The mount point and drive letter are displayed.

The mount point and drive letter are displayed when the "add" subcommand or "list" subcommand is executed. If multiple mount points or drive letters are allocated to one disk, one of them is displayed.

OLU The OLU number is displayed.

The OLU number is displayed by a 4-digit hexadecimal number. "0x" is added as a prefix to the number. When the OLU number is 1, "0x0001" is displayed. The OLU is displayed when the "delete" subcommand or "list detail" subcommand is executed.

BoxID The Box ID of the ETERNUS Disk storage system is displayed.

The Box ID is displayed when the "delete" subcommand or "list detail" subcommand is executed.

8.10 Hyper-V Environment Setup Command (stxvhyperv)

This command sets the environment of the VSSHP Hyper-V. Execute this command on a production server in which a Hyper-V transportable copy is to be performed.

■ Format

"Installation folder"\ bin\stxvhyperv [-s | -d]

■ Description of options

Option Description

-s Sets the Hyper-V environment. Creates the following file:

"Installation folder"\etc\vss\vsshp_hyper-v.ini

-d Deletes the Hyper-V environment.

(blank) Displays the Hyper-V environment.

• When the environment is set

VSSHP has been set as a Hyper-V transportable copy.

• When the settings of the environment are deleted

VSSHP is not set as a Hyper-V transportable copy.

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8.10 Hyper-V Environment Setup Command (stxvhyperv)

■ Execution example

● When setting the Hyper-V environment

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvhyperv" -s stxvhyperv set successfully completed. C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvhyperv" VSSHP has been set as a Hyper-V transportable copy.

C:\>

● When deleting the Hyper-V environment

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvhyperv" -d stxvhyperv delete successfully completed. C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvhyperv" VSSHP is not set as a Hyper-V transportable copy.

C:\>

Do not execute this command in an environment in which a Hyper-V transportable copy is not performed.

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8.11 Shadow Copy Destination Recovery Command (stxvrecoverydisk)

If a backup ends abnormally, the Shadow Copy destination disk may not be able to be checked via [Disk Management] in the OS, resulting in the backup process being stopped. If this is the case, use this command to make the Shadow Copy destination disk checkable via [Disk Management]. Execute this command on a backup server. If a Hyper-V transportable copy is performed, execute this command on a production server and a backup server.

■ Format

"Installation folder"\bin\stxvrecoverydisk

■ Execution example

● When there is a target disk for recovery

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvrecoverydisk" stxvrecoverydisk successfully completed.

C:\>

● When there is no target disk for recovery

C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvrecoverydisk" There is no target disk for recovery.

C:\>

• Do not execute this command while performing backup using VSSHP. Doing so may result in the

backup ending abnormally.

• This command may take time to complete its operation.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 8 Commands

8.12 Copy Set File Registration Command (stxvcopyset)

This command registers the copy set information of the copy set file that is created by the user to the copy set management file. This command should be performed with a production server.

This command can only be used for a copy set operation. For more details, refer to "8.3 Copy Set File Registration Command (stxvcopyset)" in "ETERNUS VSS Hardware Provider 2.1 Copy Set Operation Technical Guide".

8.13 Copy Set Registration Display Command (stxvcopyprt)

This command outputs the copy set information that is registered in a copy set management file to standard output. This command should be performed with a production server.

This command can only be used for a copy set operation. For more details, refer to "8.4 Copy Set Registration Information Display Command (stxvcopyprt)" in "ETERNUS VSS Hardware Provider 2.1 Copy Set Operation Technical Guide".

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Chapter 9

Messages

The displayed error types are as follows.

Error type Description

Information Indicates the completion status of the process. No action is required.

Warning Indicates a process alert. Refer to the "Action" for the message.

Error Indicates a process error. Refer to the "Action" for the message.

9.1 Event Log Messages

VSSHP stores the following event logs. Check the event logs when an error or trouble occurs.

■ Event ID: 501

Type:Error

Messages:STXV0501 ERROR Internal inconsistency.

Details:

Internal inconsistency. The process is canceled. Refer to "10.2 before contacting a Fujitsu field engineer (FE).

How to Obtain Error Information" (page 131), and prepare the required information

■ Event ID: 502

Type:Error

Messages:STXV0502 ERROR Insufficient memory.

Details:

Insufficient memory. The process is canceled. Exit all unused programs, and try again. If the problem still persists, refer to "10.2 the required information before contacting a Fujitsu field engineer (FE).

How to Obtain Error Information" (page 131), and prepare

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Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 503

Type:Error

Messages:STXV0503 ERROR Internal inconsistency.

Details:

Internal inconsistency. The process is canceled. Refer to "10.2 before contacting a Fujitsu field engineer (FE).

■ Event ID: 504

Type:Information

Messages:STXV504 INFO VSS Hardware Provider service has started. PID = [process ID]

Details:

The ETERNUS VSS Hardware Provider service has started.

How to Obtain Error Information" (page 131), and prepare the required information

■ Event ID: 505

Type:Information

Messages:STXV505 INFO VSS Hardware Provider service has stopped. PID = [process ID]

Details:

The ETERNUS VSS Hardware Provider service has stopped.

■ Event ID: 513

Type:Error

Messages:STXV0513 ERROR VSSHP Management file is invalid.

Details:

The copy set management file is invalid. The process is canceled. Register the copy set information in the copy set management file again. For details, refer to "4.5 Registering Copy Set Information" in "ETERNUS VSS Hardware Provider 2.1 Copy Set Operation Technical Guide".

■ Event ID: 514

Type:Information

Messages:STXV0514 INFO Copy set not found in VSSHP Management file.

Details:

The copy set information cannot be found in the copy set management file.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 515

Type:Error

Messages:STXV0515 ERROR Error in the setting regarding the server constitution of backup software. Error code = "internal error code"

Details:

There is an error with the server configuration setting of the requester. The process is canceled.

- When "internal error code" is 1

The server configuration in the copy set information uses the same Windows PC for both the production server and backup server. The server configuration in the requester uses a different Windows PC for the production server and backup server.

- When "internal error code" is 2

The server configuration in the copy set information uses a different Windows PC for the production server and backup server. However, the communication environment of VSSHP is not set.

- When "internal error code" is 3

The server configuration in the copy set information uses a different Windows PC for the production server and backup server. The server configuration in the requester uses the same Windows PC for both the production server and backup server. Review the server configuration setting, and try again.

■ Event ID: 516

Type:Information

Messages:STXV0516 INFO Target disk not found. Internal code = "internal code", Size = "the disk size of the copy source" KB

Details:

The Shadow Copy destination cannot be found in the target disk pool management file. When performing backup using VSSHP, register the source disk and Shadow Copy destination that have the same size in the target disk pool management file.

- When "internal error code" is 1

The server configuration in the requester uses the same Windows PC for both the production server and backup server.

- When "internal error code" is 2

The server configuration in the requester uses a different Windows PC for the production server and backup server.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 517

Type:Information

Messages:STXV0517 INFO Management file cannot be found. Internal code = "internal code"

Details:

The copy set management file cannot be found. When performing backup using VSSHP, perform either of the following.

- Register the Shadow Copy destination information in the target disk pool management file.

- Register the copy set information in the copy set management file.

• When "internal error code" is 3

• For a Server Core environment

Set the VSSHP communication environment. To start the Communication Environment Setup function, click the [Start] button – [All Programs] – [ETERNUS VSS Hardware Provider] – [Communication Environment Setup].

Execute the "Communication Environment Setup Command". For details, refer to "8.8

(page 64).

Communication Environment Setup Command (stxvsetcommu)"

■ Event ID: 518

Type:Error

Messages:STXV0518 ERROR Target disk not found. Error code = "internal error code"

Details:

The Shadow Copy destination is not sufficient in the target disk pool management file. The process is canceled. Register a Shadow Copy destination that has the same size as those of the source disk in the target disk pool management file.

- When "internal error code" is 1

The server configuration in the requester uses the same Windows PC for both the production server and backup server.

- When "internal error code" is 2

The server configuration in the requester uses a different Windows PC for the production server

and backup server. There is also a possibility that the Shadow Copy destination disk cannot be checked via [Disk Management] since the backup ended abnormally. Use the "Shadow Copy Destination Recovery Command" to make the Shadow Copy destination disk checkable via [Disk Management]. For details, refer to "8.11 Review the server configuration setting, and try again.

Shadow Copy Destination Recovery Command (stxvrecoverydisk)" (page 73).

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Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 520

Typ e: E r ror

Messages:STXV0520 ERROR Failed to operate the target disk pool management file. Internal code = "internal code"

Details:

Failed to operate the target disk pool management file. The process is canceled. Display the Target Disk Pool Registration/Deletion window in the backup server, confirm the setting, and try again. If the problem persists, refer to "10.2 required information before contacting a Fujitsu field engineer (FE).

■ Event ID: 551

Type:Error

Messages:STXV0551 ERROR Failed to obtain session information. Error = "detailed error code"

How to Obtain Error Information" (page 131), and prepare the

Details:

Failed to obtain session information. The process is canceled. Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again. For more details about the "detailed error code", refer to "9.3

Detailed Error Codes" (page 125).

■ Event ID: 552

Type:Error

Messages:STXV0552 ERROR Invalid session status.

Details:

The session information is invalid. The process is canceled. Check the copy status using "Backup status query command". For details, refer to "8.5

Backup Status Query Command (stxvquery)" (page 59).

■ Event ID: 560

Type:Information

Messages:STXV0560 INFO "copy type" has started. Source-BoxID = "Box ID", Source-OLU = "OLU number", Target-BoxID = "Box ID", Target-OLU = "OLU number"

Details:

The "Copy type" copy has started.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 561

Type:Error

Messages:STXV0561 ERROR "Copy type" cannot be performed. Error = "detailed error code" Source-BoxID = "Box ID", Source-OLU = "OLU number", Target-BoxID = "Box ID", Target-OLU = "OLU number"

Details:

"Copy type" copy process cannot be performed. The process is canceled. Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again. For more details about the "detailed error code", refer to "9.3

■ Event ID: 565

Type:Error

Messages:STXV0565 ERROR "Copy type" cannot be stopped. Error = "detailed error code" Source-BoxID = "Box ID", Source-OLU = "OLU number", Target-BoxID = "Box ID", Target-OLU = "OLU number"

Detailed Error Codes" (page 125).

Details:

"Copy type" copy cannot be stopped. The process is canceled. Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again. For more details about the "detailed error code", refer to "9.3

■ Event ID: 570

Type:Information

Messages:STXV0570 INFO EF_AreLunsSupported ended. Disk"physical disk number" ("Box ID", "OLU number")

Details:

ETERNUS VSSHP EF_AreLunsSupported ended.

■ Event ID: 571

Type:Information

Messages:STXV0571 INFO EF_BeginPrepareSnapshot ended. Disk"physical disk number" ("Box ID", "OLU number")

Details:

ETERNUS VSSHP EF_BeginPrepareSnapshot ended.

Detailed Error Codes" (page 125).

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 572

Type:Information

Messages:STXV0572 INFO EF_FillInLunInfo ended. Disk"physical disk number" ("Box ID", "OLU number")

Details:

ETERNUS VSSHP EF_FillInLunInfo ended.

■ Event ID: 573

Type:Information

Messages:STXV0573 INFO EF_GetTargetLuns ended. Source Disk Disk"physical disk number" ("Box ID", "OLU number") Target Disk ("Box ID", "OLU number")

Details:

ETERNUS VSSHP EF_GetTargetLuns ended.

■ Event ID: 574

Type:Information

Messages:STXV0574 INFO EF_LocateLuns ended. Disk"physical disk number" ("Box ID", "OLU number")

Details:

ETERNUS VSSHP EF_LocateLuns ended.

■ Event ID: 575

Type:Information

Messages:STXV0575 INFO EF_OnLunEmpty ended. Disk"physical disk number" ("Box ID", "OLU number")

Details:

ETERNUS VSSHP EF_OnLunEmpty ended.

■ Event ID 576

Type:Information

Messages:STXV0576 INFO EF_AbortSnapshots ended.

Details:

ETERNUS VSSHP EF_AbortSnapshots ended.

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Chapter 9 Messages

9.1 Event Log Messages

■ Event ID 577

Type:Information

Messages:STXV0577 INFO EF_OnLunStateChange ended.

Details:

ETERNUS VSSHP EF_OnLunStateChange ended.

■ Event ID: 578

Type:Information

Messages:STXV0578 INFO EF_CommitSnapshots ended.

Details:

ETERNUS VSSHP EF_CommitSnapshots ended.

■ Event ID: 579

Type:Information

Messages:STXV0579 INFO EF_EndPrepareSnapshots ended.

Details:

ETERNUS VSSHP EF_EndPrepareSnapshots ended.

■ Event ID: 580

Type:Information

Messages:STXV0580 INFO EF_PostCommitSnapshots ended.

Details:

ETERNUS VSSHP EF_PostCommitSnapshots ended.

■ Event ID: 581

Type:Information

Messages:STXV0581 INFO EF_PostFinalCommitSnapshots ended.

Details:

ETERNUS VSSHP EF_PostFinalCommitSnapshots ended.

■ Event ID: 582

Type:Information

Messages:STXV0582 INFO EF_PreCommitSnapshots ended.

Details:

ETERNUS VSSHP EF_PreCommitSnapshots ended.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 583

Type:Information

Messages:STXV0583 INFO EF_PreFinalCommitSnapshots ended.

Details:

ETERNUS VSSHP EF_PreFinalCommitSnapshots ended.

■ Event ID: 585

Type:Information

Messages:STXV0585 INFO [Internal Function Name] started.

Details:

ETERNUS VSSHP [Internal Function Name] started.

■ Event ID: 591

Type:Error

Messages:STXV0591 ERROR Failed to access device. Error code = "internal error code"

Details:

Failed to access device. The process is canceled. If the "internal error code" is [-1], check the following.

- There is no access to the Shadow Copy destination during backup.

For details, refer to [Caution] in "5.1

- The Shadow Copy destination that is registered in the copy set information is connected to the

backup server.

- The setting of the requester must be a server configuration.

For details of server configuration, refer to "1.3.1

- The Shadow Copy destination must be unmounted.

If the "internal error code" is [-3], check the following.

- The Hyper-V Transportable Copy Configuration is used.

Check that the Shadow Copy destination is connected to the production server.

For details, refer to "1.3.1.4

Virtual Machine)" (page 21).

Execute the backup again when there is no problem.

Backup" (page 44).

Server Configuration" (page 17).

Transportable Copy Configuration (when Backing Up a Hyper-V

■ Event ID: 592

Type:Error

Messages:STXV0592 ERROR Failed to obtain device information. Error = "detailed error code"

Details:

Failed to obtain device information. The process is canceled. Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again. For more details about the "detailed error code", refer to "9.3

Detailed Error Codes" (page 125).

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 593

Type:Error

Messages:STXV0593 ERROR The VSSHP version used when registering the copy set file does not match the operating version.

Details:

The VSSHP version used when registering the copy set file does not match the operating version. The process is canceled. Check the VSSHP version and re-register the copy set information in the copy set management file, or re-install VSSHP, and try again.

■ Event ID: 594

Type:Error

Messages:STXV0594 ERROR The VSSHP version of the production server does not match the VSSHP version of the backup server.

Details:

The VSSHP version of the production server does not match the VSSHP version of the backup server. The process is canceled. Check the VSSHP version, re-install VSSHP, and try again.

■ Event ID: 595

Type:Error

Messages:STXV0595 ERROR Failed to the access of the target disk pool management file. iReturn = [internal code]

Details:

Access to the target disk pool management file failed. The process is canceled. Execute the target disk pool registration/deletion function to register the target disk pool management file, and try again.

[For a Server Core environment] Execute the "Target Disk Pool Registration/Deletion Command". For details, refer to "8.9

68).

Target Disk Pool Registration/Deletion Command (stxvsetdiskpool)" (page

■ Event ID: 596

Type:Error

Messages:STXV0596 ERROR Failed to obtain device information. Error = "error number"

Details:

Failed to obtain device information. The process is canceled. Check the device status, and try again.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 1001

Type:Information

Messages:STXV1001 INFO VSS Hardware Provider Communication Server service has started. PID = [process ID]

Details:

The ETERNUS VSS Hardware Provider Communication Server service has started.

■ Event ID: 1002

Type:Information

Messages:STXV1002 INFO VSS Hardware Provider Communication Server service has stopped. PID = [process ID]

Details:

The ETERNUS VSS Hardware Provider Communication Server service has stopped.

■ Event ID: 1003

Type:Error

Messages:STXV1003 ERROR "0" is specified for the port number of VSS Hardware Provider Communication Server service.

Details:

"0" is specified for the port number of ETERNUS VSS Hardware Provider Communication Server service. The process is canceled. Check that the port number of the ETERNUS VSS Hardware Provider Communication Server service (stxvcommunication) is not "0" in the System drive:\WINDOWS\system32\drivers\etc\services file.

■ Event ID: 1004

Type:Error

Messages:STXV1004 ERROR An error occurred when creating the communication environment for VSS Hardware Provider Communication Server service. iReturn = [internal code], errno = [error number]

Details:

An error occurred when creating the communication environment for the ETERNUS VSS Hardware Provider Communication Server service. The process is canceled. Try again in a few minutes. If the problem still persists, refer to "10.2

Information" (page 131), and prepare the required information before contacting a Fujitsu field

engineer (FE).

How to Obtain Error

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 1005

Type:Error

Messages:STXV1005 ERROR Receive process of the select function failed. iReturn = [return code of the select function], errno = [error number of the select function]

Details:

Receive process of the select function failed. The process is canceled. Check the communication environment between the production server and backup server. If there is no problem in the communication environment, refer to "10.2

Information" (page 131), and prepare the required information before contacting a Fujitsu field

engineer (FE).

■ Event ID: 1006

Type:Error

Messages:STXV1006 ERROR Receive process of the accept function failed. iReturn = [return code of the accept function], errno = [error number of the accept function]

How to Obtain Error

Details:

Receive process of the accept function failed. The process is canceled. Check the communication environment between the production server and backup server. If there is no problem in the communication environment, refer to "10.2

Information" (page 131), and prepare the required information before contacting a Fujitsu field

engineer (FE).

How to Obtain Error

■ Event ID: 1007

Type:Error

Messages:STXV1007 ERROR An error was detected in receive process of the select function.

Details:

An error was detected in receive process of the select function. The process is canceled. Check the communication environment between the production server and backup server. If there is no problem in the communication environment, refer to "10.2

Information" (page 131), and prepare the required information before contacting a Fujitsu field

engineer (FE).

How to Obtain Error

■ Event ID: 1008

Type:Error

Messages:STXV1008 ERROR A user who does not belong to the Administrators group tried to start VSS Hardware Provider Communication Server service.

Details:

A user who does not belong to the Administrators group tried to start ETERNUS VSS Hardware Provider Communication Server service. The process is canceled. Start the ETERNUS VSS Hardware Provider Communication Server service by the user who belongs to the Administrators group.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 1009

Type:Error

Messages:STXV1009 ERROR Obtaining of required virtual memory area failed. iReturn = [internal code]

Details:

The required virtual memory area cannot be obtained. The process is canceled. Perform the following to obtain the required virtual memory area, and try again.

- Expand the size of the paging file

- Exit unnecessary applications

■ Event ID: 1010

Type:Error

Messages:STXV1010 ERROR Creating a thread of VSS Hardware Provider Communication Server service failed. errno = [internal code]

Details:

Creating a thread of ETERNUS VSS Hardware Provider Communication Server service failed. The process is canceled. Perform the following, and try again.

- Restart the ETERNUS VSS Hardware Provider Communication Server service

- Exit unnecessary applications

- Reboot the server

When this phenomenon occurs often, review the system resources.

■ Event ID: 1011

Type:Error

Messages:STXV1011 ERROR Notification of the service status of VSS Hardware Provider Communication Server service failed. errno = [internal code]

Details:

Notification of the service status of ETERNUS VSS Hardware Provider Communication Server service failed. The process is canceled. Restart the ETERNUS VSS Hardware Provider Communication Server service. If the problem still persists, refer to "10.2 the required information before contacting a Fujitsu field engineer (FE).

How to Obtain Error Information" (page 131), and prepare

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 1012

Type:Error

Messages:STXV1012 ERROR Event handler setting of VSS Hardware Provider Communication Server service failed. errno = [internal code]

Details:

Event handler setting of ETERNUS VSS Hardware Provider Communication Server service failed. The process is canceled. Restart the ETERNUS VSS Hardware Provider Communication Server service. If the problem still persists, refer to "10.2 the required information before contacting a Fujitsu field engineer (FE).

■ Event ID: 1013

Type:Error

Messages:STXV1013 ERROR Obtaining the port number of the "services" file failed. errno = [internal code]

How to Obtain Error Information" (page 131), and prepare

Details:

Obtaining the port number of the "services" file failed. The process is canceled. Restart the ETERNUS VSS Hardware Provider Communication Server service. If the problem still persists, refer to "10.2 the required information before contacting a Fujitsu field engineer (FE).

How to Obtain Error Information" (page 131), and prepare

■ Event ID: 1101

Type:Error

Messages:STXV1101 ERROR The thread ended with an error. Thread ID = [thread ID], exitcode = [end status of the thread]

Details:

The thread ended with an error. The process is canceled. This message is output when sending a request to the port of ETERNUS VSS Hardware Provider Communication Server service using a function such as port scan. Check that there is no communication to the port of the ETERNUS VSS Hardware Provider Communication Server service via anything other than VSSHP. If the problem still persists, refer to "10.2 the required information before contacting a Fujitsu field engineer (FE).

How to Obtain Error Information" (page 131), and prepare

■ Event ID: 1102

Type:Error

Messages:STXV1102 ERROR The thread ended abnormally. Thread ID = [thread ID], exitcode = [end status of the thread]

Details:

The thread ended abnormally. The process is canceled. Refer to "10.2 before contacting a Fujitsu field engineer (FE).

How to Obtain Error Information" (page 131), and prepare the required information

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 1201

Type:Error

Messages:STXV1201 ERROR A pipe error occurred during the process.

Details:

A pipe error occurred during the process. The process is canceled. Refer to "10.2 before contacting a Fujitsu field engineer (FE).

■ Event ID: 1202

Type:Error

Messages:STXV1202 ERROR Preparation for starting process failed.

Details:

Preparation for starting process failed. The process is canceled. Perform the following procedure, and try again.

- Restart the ETERNUS VSS Hardware Provider Communication Server service

- Exit unnecessary applications

- Reboot the server

How to Obtain Error Information" (page 131), and prepare the required information

If this occurs often, review the system resources.

■ Event ID: 1203

Type:Error

Messages:STXV1203 ERROR Execution of the process failed.

Details:

Execution of the process failed. The process is canceled. Perform the following procedure, and try again.

- Restart the ETERNUS VSS Hardware Provider Communication Server service

- Exit unnecessary applications

- Reboot the server

If this occurs often, review the system resources.

■ Event ID: 1204

Type:Error

Messages:STXV1204 ERROR An error occurred while reading a result data during the process.

Details:

An error occurred while reading a result data during the process. The process is canceled. Refer to "10.2 before contacting a Fujitsu field engineer (FE).

How to Obtain Error Information" (page 131), and prepare the required information

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 1205

Type:Error

Messages:STXV1205 ERROR An internal error occurred. errno = [internal code]

Details:

An internal error occurred. The process is canceled. Refer to "10.2 before contacting a Fujitsu field engineer (FE).

■ Event ID: 1206

Type:Error

Messages:STXV1206 ERROR An internal inconsistency occurred during the process. errno = [internal code]

Details:

An internal inconsistency occurred during the process. The process is canceled. Refer to "10.2 before contacting a Fujitsu field engineer (FE).

How to Obtain Error Information" (page 131), and prepare the required information

■ Event ID: 1207

Type:Error

Messages:STXV1207 ERROR The command ended abnormally during the process. exitcode = [status information]

Details:

The command ended abnormally during the process. The process is canceled. Refer to "10.2 before contacting a Fujitsu field engineer (FE). When cancelling the process during obtaining/reflecting the device information, this message may be output. In this case, no action is required.

How to Obtain Error Information" (page 131), and prepare the required information

■ Event ID: 2001

Type:Error

Messages:STXV2001 ERROR An invalid IP address has been specified.

Details:

An invalid IP address has been specified. The process is canceled. Change the IP address that was specified using the Communication Environment Setup function, and try again. To start the Communication Environment Setup function, click the [Start] button – [All Programs] – [ETERNUS VSS Hardware Provider] – [Communication Environment Setup].

[For a Server Core environment] Execute the "Communication Environment Setup Command". For details, refer to "8.8

Communication Environment Setup Command (stxvsetcommu)" (page 64).

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 2002

Type:Error

Messages:STXV2002 ERROR An invalid port number has been specified.

Details:

An invalid port number has been specified. The process is canceled. Change the port number that was specified in the registry, and try again.

■ Event ID: 2003

Type:Error

Messages:STXV2003 ERROR VSSHP could not be connected to the backup server.

Details:

VSSHP could not be connected to the backup server. The process is canceled. Check the following, and try again.

- The IP address that was specified using the Communication Environment Setup function is valid.

To start the Communication Environment Setup function, click the [Start] button – [All Programs]

– [ETERNUS VSS Hardware Provider] – [Communication Environment Setup].

• [For a Server Core environment]

- The port number that is to be used for the ETERNUS VSS Hardware Provider Communication

Server service is specified in the registry.

- The ETERNUS VSS Hardware Provider Communication Server service is running in the backup

server.

- The port that is used for the ETERNUS VSS Hardware Provider Communication Server service

is open in the security software being used, such as the firewall of the backup server.

Execute the "Communication Environment Setup Command". For details, refer to "8.8

(page 64).

Communication Environment Setup Command (stxvsetcommu)"

■ Event ID: 2004

Type:Error

Messages:STXV2004 ERROR Timeout occurred.

Details:

Timeout occurred. The process is canceled. Perform the following procedure, and try again.

- Check the event logs of the backup sever, and take action according to the output error

message.

- Check the status of the network line and there is no problem in the network.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 2005

Type:Error

Messages:STXV2005 ERROR The timeout value is invalid.

Details:

The timeout value is invalid. The process is canceled. Change the timeout value that was specified in the registry, and try again.

■ Event ID: 2006

Type:Error

Messages:STXV2006 ERROR An error was detected during communication process.

Details:

An error was detected during communication process. The process is canceled. Check the communication environment between the production server and backup server. If there is no problem in the communication environment, refer to "10.2

Information" (page 131), and prepare the required information before contacting a Fujitsu field

engineer (FE).

How to Obtain Error

■ Event ID: 2007

Type:Error

Messages:STXV2007 ERROR Obtaining the required virtual memory area failed.

Details:

The required virtual memory area cannot be obtained. The process is canceled. Perform the following to obtain the required virtual memory area, and try again.

- Expand the paging file size

- Exit unnecessary applications

■ Event ID: 2008

Type:Error

Messages:STXV2008 ERROR Internal inconsistency.

Details:

An internal inconsistency occurred. The process is canceled. Refer to "10.2 before contacting a Fujitsu field engineer (FE).

How to Obtain Error Information" (page 131), and prepare the required information

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.1 Event Log Messages

■ Event ID: 2102

Type:Error

Messages:STXV2102 ERROR The IP address cannot be found.

Details:

The IP address cannot be found. The process is canceled. Execute the Communication Environment Setup function to set the IP address, and try again. To start the Communication Environment Setup function, click the [Start] button – [All Programs] – [ETERNUS VSS Hardware Provider] – [Communication Environment Setup].

[For a Server Core environment] Execute the "Communication Environment Setup Command". For details, refer to "8.8

■ Event ID: 2103

Type:Error

Communication Environment Setup Command (stxvsetcommu)" (page 64).

Messages:STXV2103 ERROR The port number cannot be found.

Details:

The port number cannot be found. The process is canceled. Check that the port number is correctly specified in the registry, and try again.

■ Event ID: 2104

Type:Error

Messages:STXV2104 ERROR The timeout value cannot be found.

Details:

The timeout value cannot be found. The process is canceled. Check that the timeout value is correctly specified in the registry (or the VSSHP environment file), and try again. The process continues with the timeout value set to "60 seconds".

■ Event ID: 2105

Type:Error

Messages:STXV2105 ERROR An error occurred in the backup server.

Details:

An error occurred in the backup server. The process is canceled. Check the event logs of the backup sever, and take action according to the output error message.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.2 Command Messages

VSSHP outputs a message when executing each command. The following shows the output format of messages.

Message number Error type Message

■ STXV0001 ERROR Failed to register hardware provider.

[Meaning]

Failed to register hardware provider. The process is canceled.

[Action]

Refer to "10.2 before contacting a Fujitsu field engineer (FE).

How to Obtain Error Information" (page 131), and prepare the required information

■ STXV0002 WARNING Hardware provider already registered.

[Meaning]

A hardware provider has already been registered. The process is canceled.

[Action]

Check the currently registered hardware provider. If necessary, delete the current hardware provider and try again.

■ STXV0003 ERROR Failed to delete hardware provider.

[Meaning]

Failed to delete hardware provider. The process is canceled.

[Action]

Refer to "10.2 before contacting a Fujitsu field engineer (FE).

How to Obtain Error Information" (page 131), and prepare the required information

■ STXV0004 WARNING Hardware provider already deleted.

[Meaning]

The hardware provider has already been deleted. The process is canceled.

[Action]

If necessary, register a hardware provider.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.2 Command Messages

■ STXV0005 ERROR Invalid number of parameters.

[Meaning]

The number of parameters specified is invalid. The process is canceled.

[Action]

Correct the number of parameters, and try again.

■ STXV0006 ERROR Invalid parameter. Parameter="Parameter"

[Meaning]

The specified "Parameter" is invalid. The process is canceled.

[Action]

Correct the parameter, and try again.

■ STXV0101 ERROR Invalid number of parameters.

[Meaning]

The number of parameters specified is invalid. The process is canceled.

[Action]

Correct the number of parameters, and try again.

■ STXV0102 ERROR Invalid parameter. Parameter = "Parameter"

[Meaning]

The specified "Parameter" is invalid. The process is canceled.

[Action]

Correct the parameter, and try again. Check the mount point if it has been specified.

■ STXV0103 ERROR Pseudo SnapOPC already started.

[Meaning]

Measurement of the amount of updates has already started. The process is canceled.

[Action]

Stop measuring the amount of updates, and try again.

■ STXV0104 ERROR Pseudo SnapOPC not started.

[Meaning]

Measurement of the amount of updates has not started yet. The process is canceled.

[Action]

Start the measurement of the amount of updates, and try again.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.2 Command Messages

■ STXV0105 ERROR Failed to access device. Error code = "error number","detailed

error code"

[Meaning]

Failed to access device. The process is canceled.

[Action]

Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again. For more details about the "detailed error code", refer to "9.3

■ STXV0106 ERROR Failed to obtain device information. Error = "error

number","detailed error code"

[Meaning]

Failed to obtain device information. The process is canceled.

[Action]

Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again. For more details about the "detailed error code", refer to "9.3

Detailed Error Codes" (page 125).

■ STXV0107 ERROR Source disk is not a Disk Storage Systems ("physical disk

number").

[Meaning]

The source disk is not ETERNUS Disk storage systems disk. The process is canceled.

[Action]

Check the "physical disk number" of the source disk.

■ STXV0108 ERROR Internal inconsistency.

[Meaning]

Internal inconsistency. The process is canceled.

[Action]

Refer to "10.2 before contacting a Fujitsu field engineer (FE).

How to Obtain Error Information" (page 131), and prepare the required information

■ STXV0201 ERROR Invalid number of parameters.

[Meaning]

The number of parameters specified is invalid. The process is canceled.

[Action]

Correct the number of parameters, and try again.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.2 Command Messages

■ STXV0202 ERROR Invalid parameter. Parameter = "Parameter"

[Meaning]

The specified "Parameter" is invalid. The process is canceled.

[Action]

Correct the parameter, and try again.

■ STXV0203 ERROR Copy set file does not exist.

[Meaning]

The specified copy set file does not exist. Therefore, it cannot be registered.

[Action]

Create a copy set file and try again.

■ STXV0204 ERROR Failed to access copy set file.

[Meaning]

Failed to access copy set file. Therefore, it cannot be registered.

[Action]

Resolve the access problem, and try again.

■ STXV0205 ERROR Line["line number"] Invalid number of items.

[Meaning]

The number of items described in the copy set file is invalid. Therefore, it cannot be registered.

[Action]

Correct the copy set file, and try again.

■ STXV0206 ERROR Line["line number"] Invalid copy type.

[Meaning]

The copy type descried in the copy set file is invalid. Therefore, it cannot be registered.

[Action]

Correct the copy set file, and try again.

■ STXV0207 ERROR Line["line number"] Invalid copy option ("copy option").

[Meaning]

The "Copy option" described in the copy set file is invalid. Therefore, it cannot be registered.

[Action]

Correct the copy set file, and try again.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.2 Command Messages

■ STXV0208 ERROR Line["line number"] Unnecessary copy options are specified.

[Meaning]

Unnecessary copy options are specified in the copy set file. The copy set file cannot be registered.

[Action]

Correct the copy set file, and try again.

■ STXV0209 ERROR Line["line number"] Invalid source disk number. ("specified

character")

[Meaning]

The source disk number specified in the copy set file is not numeral. Therefore, it cannot be registered.

[Action]

Correct the source disk number of the copy set file, and try again.

■ STXV0210 ERROR Line["line number"] Source disk is not a Disk Storage Systems

("physical disk number").

[Meaning]

The source disk specified in the copy set file is not an ETERNUS Disk storage systems disk. Therefore, it cannot be registered.

[Action]

Correct the source disk "physical disk number" specified in the copy set file, and try again.

■ STXV0211 ERROR Line["line number"] Invalid target disk number.("specified

character")

[Meaning]

The Shadow Copy destination number specified in the copy set file is not numeral. Therefore, it cannot be registered.

[Action]

Correct the Shadow Copy destination number of the copy set file, and try again.

■ STXV0212 ERROR Line["line number"] Target disk is not a Disk Storage Systems.

("physical disk number")

[Meaning]

The Shadow Copy destination specified in the copy set file is not ETERNUS Disk storage systems disk. Therefore, it cannot be registered.

[Action]

Correct the Shadow Copy destination "physical disk number" specified in the copy set file, and try again.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.2 Command Messages

■ STXV0213 ERROR Line["line number"] Target disk is the same as the source disk.

[Meaning]

The Shadow Copy destination is the same as the source disk specified in the copy set file. Therefore, it cannot be registered.

[Action]

Correct the copy set file, and try again.

■ STXV0214 ERROR Line["line number"] Size of the source disk differs from target disk.

[Meaning]

The size of the source disk specified in the copy set file is different from the size of the Shadow Copy destination. Therefore, it cannot be registered.

[Action]

Check the sizes of the source and Shadow Copy destination, and try again.

■ STXV0216 ERROR Line["line number"] Backup server cannot be specified, if backup

server is same as a source disk.

[Meaning]

The backup server cannot be specified, if backup server is same as a production server. Therefore, it cannot be registered.

[Action]

Delete the description of backup server from the copy set file, and try again.

■ STXV0217 ERROR Line["line number"] Duplicated source disk setting.

[Meaning]

The source disk specified in the copy set file has been duplicated. Therefore, it cannot be registered.

[Action]

Correct the copy set file, and try again.

■ STXV0218 ERROR Line["line number"] Duplicated target disk setting.

[Meaning]

The Shadow Copy destination specified in the copy set file has been duplicated. Therefore, it cannot be registered.

[Action]

Correct the copy set file, and try again.

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Chapter 9 Messages

9.2 Command Messages

■ STXV0219 ERROR Line["line number"] Source disk is already specified as a target

disk of another copy set.

[Meaning]

The source disk specified in the copy set file is already specified as a Shadow Copy destination for another copy set. Therefore, it cannot be registered.

[Action]

Correct the copy set file, and try again.

■ STXV0220 ERROR Line["line number"] Target disk is already specified as a source

disk of another copy set.

[Meaning]

The Shadow Copy destination specified in the copy set file is already specified as a source disk for another copy set. Therefore, it cannot be registered.

[Action]

Correct the copy set file, and try again.

■ STXV0221 ERROR Line["line number"] Failed to obtain device information. Error =

"internal error code"

[Meaning]

Failed to obtain device information. Therefore, it cannot be registered.

[Action]

Check the device status and try it again.

■ STXV0222 ERROR Line["line number"] Failed to access device. Error code = "internal

error code","detailed error code"

[Meaning]

Failed to access device. Therefore, it cannot be registered.

[Action]

Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again. For more details about the "detailed error code", refer to "9.3

Detailed Error Codes" (page 125).

■ STXV0223 ERROR Cannot change or delete copy set information in use. Disk =

["physical disk number"]

[Meaning]

The copy set file in use cannot be changed or deleted. Therefore, it cannot be registered.

[Action]

Check the copy session, and try again.

100

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Fujitsu P3AM-4582-03ENZ0 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

Release Information

Table of Contents

1.1 Overview

1.2 Functions

1.3 Operational Procedure

1.3.1 Server Configuration

1.3.2 Disk Conditions

1.3.3 Volume Management Methods and Management Files

1.4 Supported Environment

1.4.1 Possible VSSHP Version Combinations for Production Servers and Backup Servers

1.4.2 Possible Combination of VSSHP Shadow Copy Disk Management Methods, Server Configurations, and Typical Requestors

1.4.3 Notes on Using VSSHP on Windows Server 2012

1.5 Required Resources

1.5.1 Required Disk Capacity for Installation

1.5.2 Required Disk Capacity for Operation

3.1 Advanced Copy License Registration

3.2 Shadow Copy Destination Disk Creation

3.2.1 Selection of the Shadow Copy Destination Disk Type

3.2.2 Shadow Copy Destination Disk Capacity Estimation

3.2.3 Volume Creation

4.1 New Installation

4.1.1 Transportable Copy Configuration Installation

4.1.2 Local Copy Configuration Installation

4.2 Upgrade Installation

5.1 Backup

5.2 Restoration

6.1 When Changing the Shadow Copy Destination

6.2 When Changing the Communication Environment

7.1 Copy Session Stop

7.2 VSSHP Uninstallation

7.2.1 Operations After Uninstalling

8.1 Provider Registration/Deletion Command (stxvprovider)

8.2 Update Volume Measurement Command (stxvtestcopy)

8.3 Backup Control Command (stxvcopy)

8.4 Batch Stop Command (stxvstopall)

8.5 Backup Status Query Command (stxvquery)

8.6 OLU Number Display Command (stxvgetolu)

8.7 Communication Environment Check Command (stxvchkcommu)

8.8 Communication Environment Setup Command (stxvsetcommu)

8.9 Target Disk Pool Registration/Deletion Command (stxvsetdiskpool)

8.10 Hyper-V Environment Setup Command (stxvhyperv)

8.11 Shadow Copy Destination Recovery Command (stxvrecoverydisk)

8.12 Copy Set File Registration Command (stxvcopyset)

8.13 Copy Set Registration Display Command (stxvcopyprt)

9.1 Event Log Messages

9.2 Command Messages