Fujitsu America has made every effort to ensure the accuracy and completeness of this document; however, as ongoing development efforts are continually
improving the capabilities of our products, we cannot guarantee the accuracy of the contents of this document. We disclaim liability for errors, omissions, or
future changes.
Fujitsu, the Fujitsu logo, and LIFEBOOK are registered trademarks of Fujitsu Limited.
Intel is a registered trademark and Core and Ultrabook are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
CyberLink and YouCam are trademarks of CyberLink Corp.
Adobe and Adobe Reader are registered trademarks or trademarks of Adobe Systems, Incorporated in the United States and/or other countries.
Roxio is a trademark of Roxio, a division of Sonic Solutions.
Google is a registered trademark of Google Incorporated.
OmniPass is a trademark of Softex, Inc.
Energy Star and the Energy Star mark are registered U.S. marks.
Norton and Norton Internet Security are trademarks or registered trademarks of Symantec Corp. in the United States and other countries.
This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights
owned by Macrovision Corp. and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corp., and is intended
for home and other limited viewing uses only unless otherwise authorized by Macrovision Corp. Reverse engineering or disassembly is prohibited.All other
trademarks mentioned herein are the property of their respective owners.
No part of this publication may be copied, reproduced, or translated, without prior written consent of Fujitsu. No part of this publication may be stored or
transmitted in any electronic form without the written consent of Fujitsu. B5FK-0831-01ENZ0-00
Responsible Party Name:Fujitsu America, Incorporated
Address: 1250 E. Arques Avenue
Sunnyvale, CA 94085
Telephone:(408) 746-6000
Declares that product:Base Model Configuration: LIFEBOOK U772 Ultrabook
Complies with Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC rules. Operations are subject to the following two conditions:
(1) This device may not cause harmful interference, (2) This device must accept any interference received,
including interference that may cause undesired operation.
3
IMPORTANT SAFETY INSTRUCTIONS
+
AC adapter output polarity:
This product requires an AC adapter to operate. Use only a UL Listed I.T.E. AC Adapter with an output rating of 19V DC, with a a current of 3.16 A (60 W)
minimum..
When using your LIFEBOOK, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the
following:
• Do not use this product near water for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
• Use only the power cord indicated in this manual.
Ultrabook™ is a new category of ultra responsive, ultra sleek, and ultra stylish devices that are less than an inch thick
and wake up in a flash. It’s the ideal computer for people on the go. The LIFEBOOK® U772 Ultrabook™ from Fujitsu
America provides desktop performance with the Intel® Core™ Processor family. The 14" HD high-definition screen
displays vibrant colors with pinpoint sharpness.
The LIFEBOOK U772 Ultrabook comes with Microsoft® Windows 8 Pro or Windows 7 Professional pre-installed.
This manual explains how to operate your LIFEBOOK Ultrabook’s hardware and built-in system software.
Conventions Used in the Guide
Keyboard and on-screen keys appear in brackets. Example: [Fn], [F1], [ESC], [ENTER] and [CTRL].
Pages with additional information about a specific topic are cross-referenced within the text. For example: (“See
Installation Procedure on page 43”.)
On screen menu items appear in bold. Example: “Click Fujitsu Menu, and select your choice”.
Before you place the call, you should have the following information ready so that the customer support
representative can provide you with the fastest possible solution:
• Product name
• Product configuration number
• Product serial number
• Purchase date
• Conditions under which the problem occurred
• Any error messages that have occurred
• Type of device connected, if any
8
- About This Guide
Fujitsu Shopping Online
You can go directly to the online by going to the website at: www.shopfujitsu.com.
To ensure that you always have the most current driver updates related to your system, you should occasionally access
the Fujitsu Software Download Manager (FSDM) utility. The FSDM utility is available from the Fujitsu Support site.
FSDM will allow you to view a list of the most current drivers, utilities, and applications to determine whether you
have the latest versions. If you have a Windows 8 or Windows 7 operating system, you will need to go to the Support
Site to download the FSDM Utility: http://support.fujitsupc.com/CS/Portal/support.do?srch=DOWNLOADS.
Limited Warranty
Your LIFEBOOK Ultrabook is backed by a Fujitsu International Limited Warranty. Check the service kit that came with
your Ultrabook for the Limited Warranty period and terms and conditions.
9
- About This Guide
Chapter 1
Getting to Know Your LIFEBOOK
Overview
This section describes the
components of your Fujitsu
LIFEBOOK U772 Ultrabook. We
strongly recommend that you read it
before using your Ultrabook – even
if you are already familiar with
notebook computers.
Figure 1. Fujitsu LIFEBOOK U772 Ultrabook
10
Locating the Controls and Connectors
Display Panel
Keyboard
Touchpad
Power/Suspend/
Optional HD Web Camera
Digital Microphone
Resume Button
Status Indicator Panel
Pointing Device*
Web Camera Status LED
Status
Indicator Panel
Digital Microphone
Fingerprint Recognition Sensor
* Note that the lines have been added on the touchpad drawing to indicate the relative locations of the left and right buttons.
Figure 2. LIFEBOOK U772 Ultrabook with display open
11
- Locating the Controls and Connectors
Top and Front Components
The following is a brief description of your LIFEBOOK Ultrabook’s top and front components.
HD Web Camera
The optional high definition web camera (1200x768 pixel) allows you to take pictures of yourself to send over the
internet. For information on using the web camera, see the documentation associated with the CyberLink YouCam
application.
Web Camera Status LED
The web camera status LED glows when the camera is on.
Digital Microphones
The noise-cancelling digital microphones are used in conjunction with the web cam. For information on using the
microphones, see the documentation associated with the CyberLink YouCam application.
Display Panel
The display panel is a color LCD panel with back lighting for the display of text and graphics.
Status Indicator Panels
The Status Indicator Panels display symbols that correspond with a specific component of your LIFEBOOK Ultrabook.
See “Status Indicator Panels” on page 19
Power/Suspend/Resume Button
The Power/Suspend/Resume button allows you to suspend LIFEBOOK activity without powering off, resume your
LIFEBOOK from Sleep mode, and power on your LIFEBOOK Ultrabook when it has been shut down. See “Power On” on
page 38
Fingerprint Recognition Sensor
The fingerprint recognition sensor allows you to log onto your system and password-protected websites and
applications by swiping your finger over the sensor. The fingerprint sensor can also be used as a scroll sensor that
allows you to scroll up and down a page, similar to a scroll wheel on a mouse. See “Appendix B: Fingerprint Sensor
Device” on page 127
12
- Locating the Controls and Connectors
Touchpad Pointing Device
The gesture-enabled pointing device is a Touchpad that allows you simple cursor control. See “Touchpad Pointing
Device” on page 27
Keyboard
An 86-key keyboard with dedicated Windows keys. See “Using the Keyboard” on page 23
13
- Locating the Controls and Connectors
Anti-theft Lock Slot
Headphone Jack
USB 2.0 Port
DC Power Jack
Air Vents
Figure 3. LIFEBOOK U772 Ultrabook left-side panel
Left-Side Panel Components
Following is a brief description of your LIFEBOOK Ultrabook’s left-side components.
DC Power Jack
The DC power jack allows you to plug in the AC adapter to power your LIFEBOOK Ultrabook and charge the internal
Lithium-Polymer battery.
Anti-theft Lock Slot
The anti-theft lock slot allows you to attach an optional physical lock down device.
Headphone Jack
The headphone audio jack allows you to connect headphones and powered external speakers. See “Headphone Jack”
on page 50
USB 2.0 Port
The three USB ports (two USB 3.0 on the right side, and one USB 2.0 port on the left) allow you to connect Universal
Serial Bus (USB) devices. See “Universal Serial Bus (USB) Ports” on page 51 Note that the USB port on the right side
that is closest to the front of the system has Anytime Charge capability, meaning you can charge an external device
from this port, even when the system is powered down.
14
- Locating the Controls and Connectors
Air Flow Vents
The air flow vents assist in proper cooling of the system.
The following is a brief description of your LIFEBOOK Ultrabook’s right-side components.
Secure Digital (SD) Card Slot
The Secure Digital card slot allows you to insert a flash memory card for data storage. This architecture allows you to
transfer data between a variety of different digital devices. See “Inserting/Removing SD Cards” on page 53.
USB 3.0 Ports
The three USB ports (two USB 3.0 on the right side, and one USB 2.0 port on the left) allow you to connect Universal
Serial Bus (USB) devices. See “Universal Serial Bus (USB) Ports” on page 51 Note that the USB port on the right side
that is closest to the front of the system has Anytime Charge capability, meaning you can charge an external device
from this port, even when the system is powered down.
Mini LAN Port
The Mini LAN port is designed to accept a Local Area Network (LAN) RJ-45 jack when used in conjunction with the LAN
Adapter included with your system.
See “Internal LAN Jack” on page 52
HDMI Port
The HDMI port is used to connect compatible digital devices with your computer (such as a high-definition television
or AV receiver).
See “HDMI Port” on page 50.
16
- Locating the Controls and Connectors
Air Vents
(multiple
locations)
Component Cover*
(for reference only)
* Removal of the component cover by an unauthorized party will void the system warranty.
Reset
Button
Port
Replicator
Connector
Figure 5. LIFEBOOK Ultrabook bottom panel
Bottom Components
The following is a brief description of your LIFEBOOK Ultrabook’s bottom panel components.
Component Cover
The component cover is illustrated above for reference only. Never remove this cover; only authorized technicians
should remove it. Removal of this cover by unauthorized parties could result in damage to the components. In
such an event, the system warranty will be voided.
17
- Locating the Controls and Connectors
Air Flow Vents
The air flow vents assist in proper cooling of the system.
The Reset button is a recessed button that can be used in the event that the Ultrabook will not power down using the
Power/Suspend/Resume button. This button should not be used to power down the system under normal
circumstances. “System Reset” on page 46.
Port Replicator Connector
The port replicator connector is used to connect the system to the optional port replicator. See “Port Replicator” on
page 55
18
- Locating the Controls and Connectors
Figure 6. Status Indicator Panels
Power
Hard Drive Access
NumLock
ScrLock
Wireless Device
Battery Charge
Battery Level
CapsLock
ECO Button
and Indicator
Status Indicator Panels
Your LIFEBOOK has two Status Indicator panels as shown in Figure 6. The first is located at the top of the keyboard, to
the left of the power/suspend/resume button. The second is located on the right front edge of the system.Within this
panel are symbols that correspond to specific components of your LIFEBOOK. These symbols give you the status of
each of the components.
19
- Status Indicator Panels
Power Indicator
The Power indicator displays whether the system is on, sleeping, or off.
LED ConditionPower Status
Blue, solidSystem is on and running.
Blue, blinkingSystem is in Sleep state.
OffSystem is in Hibernation or Off.
Battery Charging
This indicator shows how much charge is available within the internal battery.
Charging Status of Battery
Charging, with AC Adapter connectedOrange, solidOrange, solidOrange, solid
Fully charged, with AC Adapter connectedBlue, solidBlue, solidBlue, solid
Battery mode, without AC Adapter connectedLED offLED offLED off
Battery Low (less than 12%) without AC AdapterLED offLED offLED off
No AC AdapterLED offLED offLED off
* “S0” = System on and running
** “S3” = System in Sleep state
*** “S4/S5” = System in Hibernate state or Off State
S0*S3**S4/S5***
20
- Status Indicator Panels
System State/LED Condition
Battery Level Indicator
The Battery Level indicator displays the charge level of the internal battery pack, as follows:
• Blue, solid: Battery is between 50% and 100% charged.
• Orange, solid: Battery is between 13% and 49% charged.
• Red, solid: Battery is 12% or less charged.
• Red, blinking: There is a problem with the battery.
• Off: There is no battery installed.
Hard Drive Access Indicator
The Hard Drive Access indicator is solid blue when the internal hard drive is being accessed.
Wireless Device Indicator
The Wireless device indicator is solid blue when your wireless device (WLAN/Bluetooth) device is active.
When the wireless device is not active, the LED is off.
NumLk Indicator
The NumLk indicator is solid blue when the integral keyboard is set in ten-key numeric keypad mode. To
set the Num Lock, press the [Num Lock] key; to de-select it, press the key again.
CapsLock Indicator
The CapsLock indicator is solid blue when your keyboard is set to type in all capital letters. To set the Caps
Lock, press the [Caps Lock] key; to de-select it, press the key again.
21
- Status Indicator Panels
ScrLk Indicator
The ScrLk indicator shows that your scroll lock is active.
ECO Button/Indicator
Pressing the ECO button opens up the Power Saving Utility. ECO mode is designed to minimize LIFEBOOK power
consumption by reducing the LCD brightness and enabling the hard disk drive’s auto power off mode.
22
- Status Indicator Panels
Keyboard
Fn KeyStart Key
Function Keys
Numeric Keypad
Application Key
Cursor Keys
(surrounded by thick black line)
Figure 7. Keyboard
Using the Keyboard
Your Fujitsu LIFEBOOK Ultrabook has an integrated 84-key keyboard. The keys perform all the standard functions of
a keyboard, including the Windows keys and other special function keys. This section describes the following keys.
• Numeric keypad: Your LIFEBOOK has an integrated numeric keypad (shared with alphabetic keys) which allows
you to perform numeric/mathematical and navigational functions.The ability to toggle between the numeric
and alphabetic functions of the keys is controlled with the NumLock key.
23
- Keyboard
• Cursor keys: Your keyboard contains four arrow keys for moving the cursor or insertion point to the right, left,
up, or down within windows, applications and documents.
• Function keys: The keys labeled [F1] through [F12] are used in conjunction with the [Fn] key to produce
special actions that vary depending on what program is running. (See “Function Keys” on page 25.)
• Windows keys: These keys work with your Windows operating system. These keys switch between desktop and
Modern Start screen modes and open the Application bar on the bottom of the screen.
Numeric Keypad
The section of the keyboard surrounded by the thick black line in Figure7 serves as a numeric keypad. To activate the
keypad functions, press the [NumLk] button. Using the keypad keys, you can enter numerals 0 through 9, perform
addition ( + ), subtraction ( - ), multiplication ( * ), or division ( / ), and enter decimal points ( . ) using the keys
designated as numeric function key keys. When [NumLk] is not active, you can use the numeric keypad for standard
alphabetic functions.
Windows Keys
Your LIFEBOOK Ultrabook has two Windows keys, consisting of a Windows key and an Application key. The Windows
key switches between the Modern Start screen and the desktop. The Application key opens the Application bar
located at the bottom of the screen. (Please refer to your Windows documentation for additional information
regarding the Windows keys.)
Cursor Keys
The cursor keys are the four arrow keys on the keyboard that allow you to move the cursor up, down, left and right in
applications. In programs such as Windows File/Explorer, it moves the “focus” (selects next item up, down, left, or
right).
24
- Keyboard
Function Keys
Your LIFEBOOK Ultrabook has 12 function keys, F1 through F12. The functions assigned to these keys differ for each
application. You should refer to your software documentation to find out how these keys are used.
IconKeysDescription
[Fn+F3]Pressing [F3] while holding [Fn] will toggle the Audio Mute on and off.
[Fn+F4]Pressing [F4] while holding [Fn] will toggle the touchpad on and off. (This function key combination only
works if the BIOS setting for Advanced > Keyboard/Mouse Features > Internal Pointing Device is set to
Manual Setting.)
[Fn+F5]Pressing [F5] while holding [Fn] will toggle the wireless connection on and off.
[Fn+F6]Pressing [F6] repeatedly while holding [Fn] will lower the brightness of your display.
[Fn+F7]Pressing [F7] repeatedly while holding [Fn] will increase the brightness of the display.
[Fn+F8]Pressing [F8] repeatedly while holding [Fn] will lower the volume of your system.
[Fn+F9]Pressing [F9] repeatedly while holding [Fn] will increase the volume of your system.
25
- Keyboard
IconKeysDescription
[Fn+F10]
Pressing the [Fn] + [F10] keys allows you to change your selection of where to send your display video.
Note: DisplayPort and DVI are mutually exclusive. DisplayPort has priority over DVI. If you have monitors
connected to DisplayPort and DVI at same time, Fn+F10 will not enable DVI monitor.
• If you have external display connected to all ports (on system and port replicator, the following will
• If you only have an external CRT connected, the order is internal -> external CRT -> simultaneous
display > internal display.
• If you only have an HDMI device connected, the order is: internal display -> HDMI display ->
simultaneous display -> internal display.
26
- Keyboard
Touchpad Pointing Device
Cursor Control
Left Button
Right Button
Figure 8. Touchpad pointing device
The Touchpad pointing device comes built into your Fujitsu LIFEBOOK Ultrabook. It is used to control the movement
of the pointer to select items on your display panel. The Touchpad is composed of a cursor control, a left “button” and
a right “button”. The cursor control works the same way a mouse does, and moves the cursor around the display; the
entire surface of the touchpad can be used to control the cursor, even the areas above the left and right buttons. It
only requires light pressure with the tip of your finger.
Note that the “buttons” are not separate from the cursor control; pressing the indicated area of the touchpad will
cause that section to act as a left or right button. The left and right buttons function the same as mouse buttons. The
actual functionality of the buttons may vary depending on the application that is being used.
• ANEXTERNALMOUSECANBECONNECTEDTOTHE USB PORTSONYOUR LIFEBOOK ULTRABOOKANDUSEDSIMULTANEOUSLYWITHTHE
T
OUCHPAD. HOWEVER, IFYOUBOOTTHESYSTEMWITHANEXTERNALMOUSECONNECTEDTHE TOUCHPADWILLBEDISABLEDORENABLED
DEPENDINGONTHESPECIFICATIONSINYOUR BIOS SETTINGS.
Clicking
Clicking means pushing and releasing a button. To left-click, move the cursor to the item you wish to select, press
the left button once, and then immediately release it. To right-click, move the mouse cursor to the item you wish
to select, press the right button once, and then immediately release it. You also have the option to perform the
clicking operation by tapping lightly on the Touchpad once.
Figure 9. Clicking with buttonFigure 10. Clicking with touchpad
28
- Touchpad Pointing Device
Double-Clicking
Double-clicking means pushing and releasing the left button twice in rapid succession. This procedure does not
function with the right button. To double-click, move the cursor to the item you wish to select, press the left button
twice, and release it. You can also perform the double-click operation by double-tapping on the Touchpad.
Figure 11. Double-clicking with buttonFigure 12. Double-clicking with Touchpad
Dragging
Dragging means pressing and holding the left button, while moving the cursor. To drag, move the cursor to the
item you wish to move. Press and hold the left button while moving the item to its new location and then release
it. Dragging can also be done using the Touchpad. First, tap the Touchpad twice over the item you wish to move
making sure to leave your finger on the pad after the final tap. Next, move the object to its new location by moving
your finger across the Touchpad, and then release your finger.
Figure 13. Dragging with buttonFigure 14. Dragging with Touchpad
29
- Touchpad Pointing Device
Navigating Using Gestures
The touchpad allows you to use gestures to zoom in or out on a page, scroll quickly through large documents, toggle
the charms, toggle the application commands bar, and switch to last application.
Scrolling Up/Down:
To scroll up or down, slide two fingers up or down (Figure 15).
Scrolling Right/Left:
To scroll right or left, slide two fingers right or left (Figure 15).
Zooming In/Out:
To zoom in or out on a page using the touchpad, place two fingers in a pinch position and open the pinch to zoom
in, or close to zoom out (Figure 16).
Toggling the charms
To toggle the charm swipe one finger from the right edge of touch pad (Figure 17).
Toggling the application commands bar
To toggle the application commands bar swipe one finger down from the top edge of the touchpad (Figure 18).
Switching to last application
To switch to last application swipe in one finger from the left edge.place two fingers in a pinch position and open the
pinch to zoom in, close to zoom out (Figure 19).
•Volume can be set from within the Volume Control in the system tray.
•Volume can be controlled by going to the Control Panel > Hardware and Sound > Sound > Adjust system volume.
•Volume can be controlled by many volume controls that are set within individual applications.
•Volume can be controlled using the [Fn]+[F8] and [Fn]+[F9] key combinations.
•Certain external audio devices you might connect to your system may have hardware volume controls.
Each source discussed above puts an upper limit on the volume level that must then be followed by the other sources.
We recommend that you experiment with the various volume controls to discover the optimal sound level.
32
- Volume Control
Chapter 2
DC Power Jack
AC Adapter
Power Cord
Getting Started with Your LIFEBOOK
Figure 20. Connecting the AC Adapter
Power Sources
Your Fujitsu LIFEBOOK Ultrabook has three possible power sources: a Lithium-Polymer battery, an AC adapter, or an
optional Auto/Airline adapter.
33
Connecting the Power Adapters
The AC adapter or optional Auto/Airline adapter provides power for operating your LIFEBOOK and charging the
batteries.
Connecting the AC Adapter
1Plug the DC output cable into the DC power jack of your LIFEBOOK Ultrabook.
2Plug the AC adapter into an AC electrical outlet.
Connecting the Optional Auto/Airline Adapter
1Plug the DC output cable into the DC power jack on your LIFEBOOK.
2Plug the Auto/Airline adapter into the cigarette lighter of an automobile with the ignition key in the On or Access,
OR,
3Plug the Auto/Airline adapter into the DC power jack on an airplane seat.
Switching from AC Adapter Power or the Auto/Airline Adapter to Battery Power
1Be sure that your battery is charged.
2Remove the AC adapter or the Auto/Airline adapter.
• When you run the LIFEBOOK on battery power, by default, the CPU will slow down in order to optimize battery life.
This feature can be enabled or disabled in the BIOS. Use an AC Adapter whenever possible.
• The Lithium-Polymer battery is not charged upon purchase. Initially, you will need to connect the AC adapter to use
your LIFEBOOK Ultrabook.
34
- Power Sources
Figure 21. Opening the Display Panel
Display Panel
Your Fujitsu LIFEBOOK Ultrabook contains a display panel that is backlit for easier viewing in bright environments and
maintains top resolution through the use of active-matrix technology.
Opening the Display Panel
1While holding the base of the system with one hand, lift the display backwards without touching the screen.
2Position the display at a comfortable viewing angle.
Adjusting Display Panel Brightness
Once you have turned on your LIFEBOOK Ultrabook, you may want to adjust the brightness level of the screen to a
more comfortable viewing level. There are three ways to adjust the brightness, by using the keyboard, the Power
Options, or the Windows Mobility Center.
35
- Display Panel
Using the Keyboard
Adjusting the brightness using the keyboard changes the setting only temporarily.
• [Fn+F6]: Pressing repeatedly will lower the brightness of your display.
• [Fn+F7]: Pressing repeatedly will increase the brightness of the display.
Using the Power Options
To change the brightness using the Power Options utility, open the Control Panel and select either Large icons or
Small icons in the View by: Double-click Power Options. At the bottom of the window, drag the brightness bar to the
desired level. Note that the settings you make via this utility become permanent until you decide to change them
again.
Using the Windows Mobility Center
To change the brightness using the Windows Mobility Center, open the Control Panel and select either Large icons
or Small icons in the View by: Double-click Windows Mobility Center. In the Display Brightness area, drag the
brightness bar to the desired level.
Holding the edge of your display panel, pull it forward until it is flush with the body of your LIFEBOOK Ultrabook.
36
- Display Panel
Using Multiple Displays Simultaneously
With your system, it is possible to use three different displays at the same time (in conjunction with the optional port
replicator). The port types supported by the three-display feature for this system include:
• Integrated LCD Display (on the system)
• HDMI port (on the system)
• DisplayPort (on the port replicator)
• VGA port (on the port replicator)
• DVI port (on the port replicator)
The available 3-display combinations for this system are shownthe chart below:
System Display/PortsPort Replicator Ports
Integrated
LCD Display
1
2
3
4
5
XXX
XXX
XX
XX
XX
HDMIDisplayPortDVI
VGA
X
X
X
Once you have connected two external displays to your system/port replicator, the Active Display menu will appear
in Graphics property from which you can select three displays.
37
- Using Multiple Displays Simultaneously
Starting Your LIFEBOOK Ultrabook
Power/Suspend/
Resume Button
Power On
Power/Suspend/Resume Button
The Power and Suspend/Resume button is used to power on your LIFEBOOK Ultrabook, to resume from Sleep or Saveto-Disk mode or to place your Ultrabook in Sleep or Save-to-Disk mode. (You can also use the button to power down the
system by holding it down for approximately five seconds. This can be useful if the system is “hung up”. This shouldn’t
be used as the normal means of shutdown, however.) You can also turn off your system by using the following method:
from Modern Start screen, open Charms ([Windows]+C or mouse over [-] in the bottom right corner of the screen),
then click [Settings]->[Power] Select Shutdown from the list.
THE AC OR AUTO/AIRLINEADAPTERISCONNECTEDANDHASPOWER.
Once you have connected your AC
adapter or charged the internal
Lithium-Polymer battery, you can
press this button to power up your
LIFEBOOK. (Figure 22)
When you Power On your LIFEBOOK, it will perform a Power On Self Test (POST) to check the internal parts and
configuration for correct functionality. If a fault is found, your LIFEBOOK will emit an audio warning and/or an error
message will be displayed. Depending on the nature of the problem, you may be able to continue by starting the
operating system or by entering the BIOS setup utility and revising the settings. After satisfactory completion of the
POST, your LIFEBOOK will load your operating system.
N
EVERTURNOFFYOUR LIFEBOOK DURINGTHE POWER ON SELF TEST (POST) ORITWILLCAUSEANERRORMESSAGETOBEDISPLAYEDWHEN
YOUTURNYOUR LIFEBOOK ONTHENEXTTIME.
Boot Sequence
The procedure for starting-up your Ultrabook is termed the Bootup sequence and involves your Ultrabook’s BIOS.
When your Ultrabook is first turned on, the main system memory is empty, and it needs to find instructions to start
up your Ultrabook. This information is in the BIOS program. Each time you power up or restart your Ultrabook, it goes
through a boot sequence which displays a Fujitsu logo until the operating system is found. During booting, your
Ultrabook is performing a standard boot sequence including a Power On Self Test (POST). When the boot sequence is
completed without a failure and without a request for the BIOS Setup Utility, the system displays the operating
system’s opening screen.
The boot sequence is executed when:
• You turn on the power to your LIFEBOOK Ultrabook.
• You restart your LIFEBOOK Ultrabook from [Settings]->[Power] menu.
• The software initiates a system restart; for example, when you install a new application.
39
- Starting Your LIFEBOOK Ultrabook
Hard Disk Drive Passwords
To provide additional security for your data, you can assign passwords to your hard disk drive(s). This feature is
managed in the system BIOS Setup Utility. See
below for information about accessing the utility.
BIOS Setup Utility
The BIOS Setup Utility sets up the operating environment for your Ultrabook. Your BIOS is set at the factory for normal
operating conditions, therefore there is no need to set or change the BIOS’ environment to operate your Ultrabook.
The BIOS Setup Utility also allows you to configure such features as the System Data Security feature parameters, such
as passwords.
Entering the BIOS Setup Utility
To enter the BIOS Setup Utility do the following:
1Turn on or restart your LIFEBOOK Ultrabook.
2To enter the BIOS Setup Utility, press the [F2] key once the Fujitsu logo appears on the screen. This will open the
main menu of the BIOS Setup Utility with the current settings displayed.
Press the right or left arrow keys key to scroll through the other setup menus to review or alter the current settings.
BIOS Guide
A guide to your LIFEBOOK’s BIOS is available online at our service and support Website at:
http://solutions.us.fujitsu.com/www/content/support/contact/index.php. Once there, select User’s Guides under
Online Support. Select your Product, Series, and Model, then click [Go].
We strongly recommend that you not attach any external devices until you have gone through the initial power on
sequence.
When you turn on your LIFEBOOK Ultrabook for the first time, it will display a Fujitsu logo on the screen. If you do
nothing the system will load the operating system, and then the Windows Welcome will begin.
Starting Windows the First Time
After you boot up the system the first time and follow the instructions on the screen, you will eventually come to the
Welcome window. After sign-in, it takes less then a minute for the computer to boot to Windows; during that time
the progress bar and interactive messages are displayed on the screen.
During the course of the first start up, you will need to read and accept the End User License Agreements (EULAs) for
Microsoft and Fujitsu.
NINGOFTHE WINDOWS WELCOME PROCESS, EVENIFYOUSHUTYOUR LIFEBOOK DOWNANDSTARTITUPAGAIN.
Several additional windows will appear, prompting you to enter a name and description for your computer, an
Administrator password, and a domain name. Read the instructions on the screens carefully and fill in the
information as directed.
Following first boot, you will arrive at the Modern start screen. Some useful shortcuts for your reference: Press the
Windows + D keys to go to traditional Windows desktop or press Windows + M keys to load the traditional Windows
desktop and minimize all applications.
Installing Bonus Apps
After you have started your system the first time, you will see a Bonus Apps icon on your desktop. Click on
the icon to see which additional applications are available for you to install. You can also access Bonus Apps
by opening the Charms panel from the Modern Start screen and searching for "Fujitsu BonusApps". Applications that
are already installed appear in grey; those that are available for installation appear in blue.
41
- Starting Your LIFEBOOK Ultrabook
Select the applications you wish to install by selecting the checkbox adjacent to your selection, or click [Select All] if
you would like to install all available applications. Once you have made your selections, click [Install].
Note that in some cases (depending upon which application was selected for installation) after installation
completes, the system will prompt you to reboot. There are also cases in which if multiple applications are selected
to install but one of them needs a reboot, the system will reboot and continue installing the rest of the selected
applications.
Registering your LIFEBOOK with Fujitsu
You can register your LIFEBOOK by going to our website at: https://store.shopfujitsu.com/fpc/Ecommerce/Service.jsp.
You will need to be set up with an Internet Service Provider (ISP) to register online.
42
- Starting Your LIFEBOOK Ultrabook
Power Management
Your LIFEBOOK Ultrabook has many options and features for conserving battery power. Some of these features are
automatic and need no user intervention. However, others depend on the parameters you set to best suit your
operating conditions, such as those for the display brightness. Internal power management for your LIFEBOOK
Ultrabook may be controlled from settings made in your operating system.
Besides the options available for conserving battery power, there are also some things that you can do to prevent
your battery from running down as quickly. For example, you can create an appropriate power saving profile, put your
LIFEBOOK into Sleep mode when it is not performing an operation, and you can limit the use of high power devices.
As with all mobile, battery powered computers, there is a trade-off between performance and power savings.
Power and Suspend/Resume Button
When your LIFEBOOK is active, the Power and Suspend/Resume button can be used to manually put it into Sleep
mode. Push the Power and Suspend/Resume button when your LIFEBOOK is active, but not actively accessing
anything, and immediately release the button. Your system will enter Sleep mode.
If your LIFEBOOK is suspended, pushing the Power and Suspend/Resume button will return your system to active
operation. You can tell whether or not your system is in Sleep mode by looking at the Power indicator which is part
of the Suspend/Resume button. If the indicator is visible and not flashing, your LIFEBOOK Ultrabook is fully
operational. If the indicator is both visible and flashing, your LIFEBOOK is in Sleep mode. If the indicator is not visible
at all, the power is off or your LIFEBOOK is in Hibernate Hibernation mode.
Sleep Mode
Sleep mode saves your Ultrabook’s system memory contents during periods of inactivity by maintaining power to
critical parts. This mode will turn off the CPU, the display, the hard drive, and all of the other internal components
except those necessary to maintain system memory and allow for restarting.
Your LIFEBOOK Ultrabook can be put in Sleep mode by:
• Pressing the Power/Suspend/Resume button when your system is turned on.
• Clicking the power icon on the lock menu.
• Selecting Sleep from the [Settings]->[Power] menu.
• Timing out from lack of activity.
43
- Power Management
• Allowing the battery to reach the Dead Battery Warning condition.
Your Ultrabook’s system memory typically stores the files on which you are working, open application information,
and any other data required to support the operations in progress. When you resume operation from Sleep mode,
your Ultrabook will return to the point where it left off. You must use the Power and Suspend/Resume button to
resume operation, and there must be an adequate power source available, or your Ultrabook will not resume.
• YOURSYSTEMISSETTOUSEA POWER SAVERSCHEMEWHENRUNNINGONBATTERYPOWER. IFYOUCHANGETHEPOWERSCHEMETOADIFFERENT
PROFILE, YOURBATTERYLIFEMAYVARY.
Faster Startup
Certain configurations of the LIFEBOOK U772 Ultrabook use a combination of Intel® Rapid Start Technology and
Condusiv™ ExpressCache® to allow your system to wake quickly and return to the files and applications you use the
most. This faster wakeup results in saving you time.
This technology also saves you power. When the system is running and you press the power button, the system enters
Sleep Mode (S3) during which RAM is still powered. After a period of time (which is set in the Intel Rapid Start
Technology Manager), your system automatically goes into Hibernation Mode (S4) at which point all of your main
memory is stored to disk and the system is powered off, thereby saving power. When the button is pressed again to
wake the system, it wakes directly from S4, which requires less time than resuming from the traditional Hibernation
Mode.
44
- Power Management
Hibernation Feature
he Hibernation feature saves the contents of your Ultrabook’s system memory to the hard drive as a part of the
Suspend/Resume mode. You can enable or disable this feature.
Enable or Disable the Hibernation Feature
To enable or disable the Hibernation feature follow these steps:
1From the Modern Start screen, press [Windows]+[X]. Select Control Panel, then select Power Options.
2Select “Choose what the power button does” or “Choose what closing the lid does”, then make your selections (Do
Nothing, Sleep, Hibernate, or Shut Down).
Windows Power Management
The Power Options icon located in the Windows Control Panel allows you to configure some of the power
management settings. For example, you can use the Power Options to set the timeout values for turning off the
display and hard disks whether you are running the LIFEBOOK on battery power or one of the adapters.
Restarting the System
If your system is on and you need to restart it, be sure that you use the following procedure.
1From the Modern Start screen, open Charms ([Windows]+C) or mouse over [-] in the bottom right corner of the
Before turning off the power, check that the hard drive access indicator is off. If you turn off the power while accessing
a disk there is a risk of data loss. To ensure that your LIFEBOOK shuts down without error, use the Windows shut down
procedure.
Using the correct procedure to shut down from Windows allows your Ultrabook to complete its operations and turn
off power in the proper sequence to avoid errors. The proper sequence is:
From the Modern Start screen, open Charms ([Windows]+C) or mouse over [-] in the bottom right corner of the
screen), then click [Settings]->[Power]. Select Shut down from the list.
If you are going to store your Ultrabook for a month or more see the Care and Maintenance Section.
System Reset
Ordinarily, you power down your system by clicking on the small arrow at the bottom right of the Windows Start menu
then clicking Shut Down. You can also use the Power/Suspend/Resume button to power down the system by holding it
down for approximately five seconds. This can be useful if the system is “hung up”, but it shouldn’t be used as the normal
means of shutdown, however.
If you cannot power down your systems by either of these methods, you can use the RESET button on the bottom of your
Ultrabook (See Figure 5 for location). This method should only be used as a last resort when traditional methods do not
work. To shut down your system with the RESET button, first disconnect any AC adapter that may be connected. Insert
a small tool such as the tip of a paper clip into the opening and press the button for a couple of seconds. If you power
down your system with the RESET button, be sure to plug in an AC adapter before turning it back on.
46
- Power Management
ENERGY STAR® Compliance
Your Fujitsu system is an ENERGY STAR® qualified mobile PC. By choosing a computer with the latest
energy-saving technology, you’re helping to preserve our environment for future generations.
ENERGY STAR is a joint program of the U.S. Environmental Protection Agency, U.S. Department of
Energy, Natural Resources Canada, and other governments around the world helping us save money
while protecting the environment through energy efficient products and practices. With energy costs and global
warming top-of-mind for consumers, Fujitsu is committed to offering solutions that help consumers conserve energy
and improve the quality of our environment.
Sleep Mode:
You will notice that your computer is initially set so that the display turns off after 15 minutes of user inactivity, and the
computer goes into Sleep mode after 20 minutes of user inactivity. When going into Sleep mode, the computer also
reduces the speed of any active Ethernet network links. To “wake” the computer from Sleep mode, press the
Suspend/Resume Button.
Energy saving benefits:
Fujitsu ENERGY STAR qualified mobile PCs use about half as much electricity as standard equipment – saving half in
utility costs. But more than that, ENERGY STAR also makes a difference for the environment. Did you know that the
average house can be responsible for twice the greenhouse gas emissions as the average car? That’s because every
time you flip on a light switch, run your dishwasher, or turn on your PC, you use energy, which means more
greenhouse gas emissions from power plants. So the more energy we can save through energy efficiency, the more
we help to reduce greenhouse gases and the risks of global warming.
To learn more about the important ENERGY STAR program, visit: www.energystar.gov.
To read about how Fujitsu is supporting Sustainable Management along with several other environmental activities,
Your LIFEBOOK has an internal Lithium-Polymer battery that provides power for operating your system when no
external power source is available. The rechargeable battery is durable and long lasting, but should not be exposed
to extreme temperatures, high voltages, chemicals, or other hazards. For information on maximizing your battery
life, refer to the section entitled “Power Management” on page 43.
The Lithium-Polymer battery operating time may become shorter if it is used under the following conditions:
• Your system is set to use Power Saver power scheme when running on battery power. If you change the power
scheme to a different profile, your battery life may vary.
• When used at temperatures that exceed a low of 5°C (40°F) or a high of 35°C (95°F). Extreme temperatures not
only reduce charging efficiency, but can also cause battery deterioration. The charging icon on the Status
Indicator panel will flash when you try to charge a battery that is outside its operating temperature range. See
If you want to know the condition of the Lithium-Polymer battery, check the Battery Level indicator located on the
Status Indicator panel. The indicator changes as the battery level changes.
The Lithium-Polymer battery is recharged internally using the AC adapter or Auto/Airline adapter. To recharge the
battery, simply connect the AC or Auto/Airline adapter.
48
- About the Lithium-Polymer Battery
MAKESURETHATTHE BATTERY CHARGINGINDICATORANDTHEPERCENTAGECHARGEISDISPLAYEDBYTHE BATTERY LEVELINDICATORONTHE
S
TATUS INDICATOR PANEL.
There is no memory effect on the Lithium-Polymer battery, therefore you do not need to discharge the battery
completely before recharging. The charge times will be significantly longer if your LIFEBOOK is in use while the
battery is charging. If you want to charge the battery more quickly, put your LIFEBOOK into Standby mode, or turn it
off while the adapter is charging the battery.
Low Battery State
When the battery is running low, a low battery notification message will appear. If you do not respond to the low
battery message, the battery will continue to discharge until too low to operate. When this happens, your LIFEBOOK
will go into Sleep mode. There is no guarantee that your data will not be lost once the LIFEBOOK reaches this point.
Note that you can change the state in which the battery goes into Sleep mode in the Control Panel “Power” properties.
• ONCETHELOWBATTERYNOTIFICATIONMESSAGEAPPEARS, YOUNEEDTOSAVEALLYOURACTIVEDATAANDPUTYOUR LIFEBOOK INTO STANDBY
MODEUNTILYOUCANPROVIDEANEWPOWERSOURCE. ATTACHAN AC POWERADAPTEROR AUTO/AIRLINEADAPTERASSOONASPOSSIBLE.
YOUR LIFEBOOK ULTRABOOKISIN STANDBYMODE, ANYDATATHATHASNOTBEENSAVEDTOTHEHARDDRIVEWILLBELOST.
Dead Battery Suspend mode shows on the Status indicator just like the normal Sleep mode. Once your LIFEBOOK goes
into Dead Battery Suspend mode you will be unable to resume operation until you provide a source of power from an
AC adapter. Once you have provided power, you will need to press the Suspend/Resume button to resume operation.
In the Dead Battery Suspend mode, your data can be maintained for some time, but if a power source is not provided
promptly, the Power indicator will stop flashing and go out, meaning that you have lost the data that was not stored.
Once you provide power, you can continue to use your LIFEBOOK Ultrabook while the adapter is charging the battery.
Shorted Batteries
The Status Indicator panel displays the battery status via the Battery Status indicator to show the charge level
available in that battery. If the display is flashing red, it means that the battery is damaged and must be replaced by
Fujitsu technicians.
49
- About the Lithium-Polymer Battery
Device Ports
Your LIFEBOOK Ultrabook comes equipped with multiple ports to which you can connect an external device including
disk drives, keyboards, modems, printers, etc.
HDMI Port
The High-Definition Multimedia Interface (HDMI) port is a
digital audio/video interface over which uncompressed streams
can be transmitted. HDMI is used to connect compatible digital
devices with your computer (such as a big-screen TV).
To connect an HDMI device:
1Align the connector with the port opening.
2Push the connector into the port until it is seated.
Figure 23. HDMI Interface
Headphone Jack
The headphone jack allows you to connect headphones or powered external speakers to your LIFEBOOK Ultrabook.
Your headphones or speakers must be equipped with a 1/8” (3.5 mm) stereo mini-plug. To connect headphones or
speakers, simply align the connector with the port opening, then push the connector into the port until it is seated.
Universal Serial Bus (USB) ports allow you to connect USB devices
such as pointing devices, keyboards and speakers. There are three
USB ports (two USB 3.0 ports on the right side and one USB 2.0
port on the left side). Note that the USB 3.0 port on the right side
closest to the front of the system has Anytime USB Charge*
capability, meaning you can charge an external device from this
port, even when the system is powered down. (See additional
information below).
Anytime USB Charge Utility
The Anytime USB Charge feature can be disabled and enabled from the
BIOS Setup Utility; the feature is enabled by default. The settings for
the Anytime USB Charge feature can be changed by performing the
following steps.
Utility and clicking on Settings.
Windows 7:
Start > All Programs > Anytime USB Charge
Windows 8:
Go to Modern Start screen
and right-click. Select All Apps and select Anytime USB charge utility.
There are three possible settings for this feature: “Disable Anytime USB
Charge function”, “Only enable Anytime USB Charge function with AC
Adapter”, and “Enable Anytime USB Charge function with AC Adapter or
battery”. Note that if the setting is selected, the function will eventually
drain the battery if the AC Adapter is not plugged in.
Figure 24. Connecting a USB Device
Certain USB devices may require that a driver be installed in order for
this feature to work. Please check the documentation for your USB
device to ensure proper charging with the Anytime USB Charge utility.
51
- Device Ports
Internal LAN Jack
LAN Cable Port
Adapter
Plug
LAN Port
LAN Adapter
LAN Cable
The internal LAN (RJ-45) jack is used for a
10/100/1000 Gigabit Ethernet LAN
connection. You may need to configure your
Ultrabook to work with your particular
network. (Please refer to your network
administrator for information on your
network configuration.) To connect the LAN
cable follow these easy steps:
1Locate the LAN Adapter that is included
with your system (Figure 25).
2Align the LAN cable plug with the LAN
cable port on the side of the adapter,
then push the connector into the port
until it is seated.
3Align the adapter plug with the LAN port
on the right side of the system (see
Figure 4 for location), then push the
adapter plug into the LAN port until it is
seated.
Figure 25. LAN Adapter (side view)
4Plug the other end of the LAN cable into
a LAN outlet.
52
- Device Ports
Figure 26. Connecting a LAN
Chapter 3
User-Installable Features
Secure Digital Card Slot
Your LIFEBOOK Ultrabook supports Secure Digital (SD) memory cards, on which you can store and transfer data to and
from a variety of digital devices. These cards use flash memory architecture, which means they don’t need a power
source to retain data.
Secure Digital (SD) Cards allow portable storage among a variety of devices, such
as cell phones, GPS systems, digital cameras, and PDAs. SD Cards transfer data
quickly, with low battery consumption.
Figure 27. Secure Digital Cards
Inserting/Removing SD Cards
SD Cards are inserted in the SD Card slot (Figure 28). To insert an SD Card, follow these steps:
2Make sure there is no card currently in the slot.
3Insert the card in an adapter, if required.
4Insert your card into the slot with the product label
facing up, then push the card firmly into the slot until it
is seated in the connector.
5To remove an SD Card, push it in slightly until it
unlatches and pops out, then pull it from the slot.
Figure 28. Installing a Secure Digital Card
54
- Secure Digital Card Slot
Port Replicator
Docking Connector
DC Power Jack
Security Lock Slot
LAN (RJ-45)
Power Button
DVI-D Port
USB 3.0 Ports (Qty. 4)
DisplayPort
External VGA Port
Security Lock Slot
Vertical Guide
Vertical Guide
The optional port replicator extends the functionality of your LIFEBOOK Ultrabook by providing ports to connect an
external VGA monitor, a LAN (RJ-45) cable, four USB 3.0 devices, a DVI device, a DisplayPort device, and DC power.
The port replicator connects to the bottom of your LIFEBOOK Ultrabook.
Figure 29. Port Replicator - Rear
55
- Port Replicator
Port Replicator Components
The following is a brief description of the port replicator’s back panel components. (Figure 29)
Power Button
The power button allows you to power the port replicator on and off.
Docking Connector
The docking connector allows you to connect the Port Replicator to your LIFEBOOK Ultrabook.
The DVI-D port lets you to connect digital display devices such flat panel displays and digital projectors using a DVID cable. DVI-D is primarily used to connect a computer with a home theater system.
DisplayPort
The DisplayPort lets you to connect DisplayPort-compatible digital display devices such flat panel displays and digital
projectors using a DisplayPort cable.
AN HDMI DEVICE, PLUGITINTOTHE HDMI PORTONTHESYSTEM’SLEFTSIDE.
56
- Port Replicator
USB 3.0 Ports (Qty. 4)
Docking Connector
Universal Serial Bus (USB) 3.0 ports allow you to connect USB devices. USB 3.0 ports are backward-compatible with
USB 2.0 and 1.1 devices.
External VGA Port
The external VGA port lets you connect an external monitor or projector. Note that if a Port Replicator is attached, you
must use the external VGA port on the Port Replicator, not the one on your system.
LAN (RJ-45) Jack
The LAN jack allows you to connect a LAN to the Port Replicator. Note that when the system is attached to the Port
Replicator, the LAN Jack on the Port Replicator should be used, not the one on the system.
Security Lock Slots
The security lock slots allow you to attach an optional physical lock down device.
DC Power Jack
The DC power jack allows you to plug in the AC adapter to power your Ultrabook and charge the internal battery.
Attaching the Port Replicator
To attach the Port Replicator, set the Ultrabook flush
against the vertical guides and align the Port Replicator
connector on the bottom of your Ultrabook with the
connector on the Port Replicator and push the corners
down simultaneously. (Figure 30)
When your system is connected to the port replicator, it
is possible to use up to three displays simultaneously.
For related information, go to
Simultaneously” on page 37.
“Using Multiple Displays
57
- Port Replicator
Figure 30. Attaching the Port Replicator
Detaching Port Replicator
Release Latch
To detach the Port Replicator:
1Pull the Port Replicator’s release latch away from the Port Replicator to release it from your Ultrabook. (Figure 31)
2Lift the Ultrabook away from the Port Replicator to detach it. (Figure 32)
Figure 31. Unlatching the Port ReplicatorFigure 32. Removing the System
58
-
Chapter 4
Troubleshooting Your LIFEBOOK
Troubleshooting
There may be occasions when you encounter setup or operating problems that you can solve on the spot, or problems
with peripheral devices that can be solved by replacing the device. The information in this section helps you isolate
and resolve some straightforward issues and identify failures that require service.
Identifying the Problem
If you encounter a problem, go through the following procedure before pursuing complex troubleshooting:
1Turn off your LIFEBOOK Ultrabook.
2Make sure the AC adapter is plugged into your LIFEBOOK and to an active AC power source.
3Make sure that any devices connected to the external connectors are plugged in properly. You can also disconnect
such devices, thus eliminating them as possible causes of failure.
4Turn on your LIFEBOOK. Make sure it has been off at least 10 seconds before you turn it back on.
5Go through the boot sequence.
6If the problem has not been resolved, refer to the Troubleshooting Table, that follows, for more detailed
7If you have tried the solutions suggested in the Troubleshooting Table without success, contact your support
representative:
Toll free: 1-800-8Fujitsu (1-800-838-5487)
E-mail: 8fujitsu@us.fujitsu.com
Web site: http://solutions.us.fujitsu.com/www/content/support/contact/index.php.
Before you place the call, you should have the following information ready so that the customer support
representative can provide you with the fastest possible solution:
• Product name
• Product configuration number
• Product serial number
• Purchase date
• Conditions under which the problem occurred
• Any error messages that have occurred
• Type of device connected, if any
See the Configuration Label on the bottom of your LIFEBOOK for configuration and serial numbers.
DONOTRETURNAFAILED LIFEBOOK ULTRABOOKTO FUJITSUUNTILYOUHAVERECEIVEDA RETURN MATERIAL AUTHORIZATION (RMA)
NUMBERFROMASUPPORTREPRESENTATIVE.
60
- Troubleshooting
Specific Problems
Using the Troubleshooting Table
When you have problems with your LIFEBOOK Ultrabook, try to find the symptoms under the Problem column of the
troubleshooting table for the feature giving you difficulty. You will find a description of common causes for that
symptom under the column Possible Cause and what, if anything, you can do to correct the condition under Possible
Solutions. All possible causes or solutions may not apply to your LIFEBOOK.
There is no sound coming from
the built-in speakers.
The volume is turned too low.Use the [Fn+F9] key combination on your keyboard. Pressing [F9] repeatedly
while holding [Fn] will increase the volume of your LIFEBOOK.
The software volume control is
set too low.
Headphones are plugged into
your LIFEBOOK.
The speakers have been
muted using the Volume icon
in the system tray.
Hard Drive Problems
You cannot access your hard drive.Wrong drive designator was
used when a bootable disc
was used to start the system.
Security is set so your OS cannot start without a password.
Keyboard or Mouse Problems
The built-in keyboard does not
seem to work.
You have installed an external
keyboard or mouse, and it does
not seem to work.
The LIFEBOOK has gone into
Standby mode.
NumLock key is set.Press the NumLock key to reset it.
Your external device is not
properly installed.
Your operating system software is not set up with correct
software driver for that device.
Manually adjusting the volume using the keyboard hot keys should dynamically
adjust the volume (see above). If that doesn’t work, adjust the sound volume control settings in your software or application.
Plugging in headphones disables the built-in speakers. Remove the headphones.
Click on the Volume icon in the tool tray on the bottom right of the screen. (It
looks like a speaker). If the Mute box is checked, click on it to uncheck it. Pressing
the [F3] key while holding the [Fn] key will also toggle the audio on and off.
Verify drive designator used by application is in use by the operating system.
When the operating system is booted from a CD, drive designations are
automatically adjusted.
Verify your password and security settings.
Push the Power/Suspend/Resume button.
Re-install your device.
Check your device and operating system documentation and activate the proper
driver.
See “Device Ports” on page 50.
You have connected an external
keyboard or a mouse and it seems
to be locking up the system.
Your operating system software is not setup with correct
driver.
Check your device and operating system documentation and activate the proper
driver.
62
- Troubleshooting
ProblemPossible CausePossible Solutions
You have connected an external
keyboard or a mouse and it seems
to be locking up the system.
(continued)
Your system has crashed.Try to restart your LIFEBOOK Ultrabook. If that fails, turn off the power using the
power/suspend/resume button, wait at least 10 seconds, and then power on. If
turning off power with the power/suspend/resume button fails, the button has
likely been set to suspend or hibernate.
USB Device Problems
Your LIFEBOOK does not recognize
a USB device, or the device does
not seem to work properly.
The device is not properly
installed.
The device may have been
installed while an application
was running, so the system is
not aware of its installation.
Remove and re-install the device.
Close the application and restart your LIFEBOOK.
See “Device Ports” on page 50.
Power Failures
You turn on the system and nothing seems to happen.
Your device may not have the
correct software driver active.
The power adapter is faulty.Try a different power adapter.
The battery is completely discharged or there is no power
adapter installed.
The battery is faulty.Use the Status Indicator panel to verify the presence/condition of the batteries.
The power adapter is not
plugged in properly.
The battery is low.Check the Status Indicator Panel to determine the condition of the battery.Use a
Power adapter has no power
from AC outlet, airplane seat
jack, or cigarette lighter.
See your software documentation and activate the correct driver.
Check the Status Indicator Panel to determine the battery condition. See “Status
Indicator Panels” on page 19. Install a power adapter to recharge the battery.
See “Status Indicator Panels” on page 19. If a battery is indicating a short, operate
from another power source. To find out how to get a new battery installed, contact
Fujitsu Support at:
Verify that your adapter (AC or auto/airline) is connected correctly.
.
See “Power
Sources” on page 33.
power adapter until the battery is charged.
Move the AC cord to a different outlet, check for a line switch or tripped circuit
breaker for the AC outlet. If you are using an auto/airline adapter in a car make
sure the ignition switch is in the On or Accessories position.
63
- Troubleshooting
ProblemPossible CausePossible Solutions
Your LIFEBOOK Ultrabook turns off
all by itself.
The power management
parameters are set for auto
timeouts which are too short
for your operating needs.
Press any button on the keyboard, or move the mouse to restore operation. If that
fails, push the Power/Suspend/Resume button. Check your power management
settings, or close your applications and go to Power Options Properties located in
the Control Panel to adjust the timeout values to better suit your needs.
You have a battery failure.Verify the battery condition using the Status Indicator panel (see page 19), and if
the battery is shorted, contact Fujitsu Support at:
Use a power adapter for this application when at all possible.
tion that uses a lot of power
due to frequent drive access,
or use of a wireless device.
The power savings features
may be disabled.
Check the Power Options menu settings and adjust according to your operating
needs.
The battery is very old.Contact Fujitsu Support at:
to find out how to get a replacement battery installed.
Shutdown and Startup Problems
The Suspend/Resume button does
not work.
The system powers up, and displays power on information, but
fails to load the operating system.
Error message is displayed on the
screen during the boot sequence.
Your LIFEBOOK appears to change
setup parameters when you start
it.
Video Problems
The built-in display is blank when
you turn on your LIFEBOOK.
The battery is too hot or too
cold.
Suspend/Resume button is
disabled.
Possible software conflict.Close all applications and try the button again.
Your system is secured, requiring a password to load the OS.
Boot sequence settings of the
setup utility are not compatible with your configuration.
Power On Self Test (POST) has
detected a problem.
BIOS setup changes were not
saved before you exited the
setup utility.
The LIFEBOOK is set for an
external monitor only.
Display angle and brightness
settings are not adequate for
your lighting conditions.
Restore the LIFEBOOK to normal operating temperature. Charging icon on the Sta-
tus Indicator panel will flash when battery is outside of operating range.
Enable the button by going to the Control Panel > Power Options Properties.
Select “Choose what the power button does” option.
Make sure you have the right password. Enter the setup utility and verify the Secu-
rity settings and modify them as accordingly.
Set the operating source by pressing the [F12] key while the Fujitsu logo is on
screen or use the [F2] key and enter the setup utility and adjust the source set-
tings from the Boot menu.
See the POST messages to determine the meaning and severity of the problem.
Not all messages are errors; some are simply status indicators.
Make sure you select Save Changes And Exit when exiting the BIOS setup utility.
Pressing [F10] while holding down the [Fn] key opens the Fujitsu Display Man-
ager, which allows you to change display devices.
Move the display and the brightness control until you have adequate visibility.
Pressing either the [F6] or [F7] keys while holding down the [Fn] key also allows
you to change the brightness level of the display.
See “BIOS Setup Utility” on page 40.
See “BIOS Setup Utility” on page 40.
Power management timeouts
may be set for short intervals
and you didn’t notice the display come on and go off.
Press a keyboard button or move the mouse to restore operation. If that fails,
push the Power/Suspend/Resume button. (The display may be shut off by Standby
mode, Auto Suspend or Video Timeout)
65
- Troubleshooting
ProblemPossible CausePossible Solutions
The LIFEBOOK turned on with a
series of beeps and the built-in
display is blank.
POST has detected a failure
that doesn’t allow the display
to operate.
Contact your support representative.
The display goes blank by itself
after you have been using it.
Power management timeouts
may be set for short intervals
and you didn’t notice the display come on and go off.
The LIFEBOOK has gone into
Video timeout, Standby, or
Hibernate mode because you
have not used it recently.
Your display won’t turn on when
the system is turned on or when it
The system may be passwordprotected.
has resumed.
The display does not close.Small object (like a paper clip)
is stuck between the display
and keyboard.
The display has bright or dark
spots.
If the spots are tiny and few,
this is normal for a large LCD
display.
If the spots are numerous or
large enough to interfere with
your operation needs.
The display is dark when on
battery power.
Power Management utility
default is set on low brightness to conserve power.
Press any button on the keyboard, or move the mouse to restore operation. If that
fails, push the Power/Suspend/Resume button. (The display may be shut off by
Standby Mode, Auto Suspend or Video Timeout)
Press a button on the keyboard or move the mouse to restore operation. If that
fails, push the Power/Suspend/Resume button.
Check the status indicator panel to verify that the Security icon is blinking. If it is
blinking, enter your password.
Remove all foreign objects from the keyboard.
This is normal; do nothing.
Display is faulty; contact your support representative.
Press [Fn] + [F7] to increase brightness or double-click on the battery gauge and
adjust Power Control under battery settings.
66
- Troubleshooting
ProblemPossible CausePossible Solutions
You have connected an external
monitor and it does not display
any information.
Your external monitor is not
properly installed.
Your operating system is not
setup with the correct software driver for that device.
Reinstall your device.
Check your device and operating system documentation and activate the proper
driver.
You have connected an external
monitor and it does not come on.
Miscellaneous Problems
Error message is displayed on the
screen during the operation of an
application.
External monitor is not compatible with the LIFEBOOK.
Application software often has
its own set of error message
displays.
See your monitor documentation and the External Monitor Support portions of
the Specifications section. See “Specifications” on page 95.
See your application manual and help displays screens for more information. Not
all messages are errors some may simply be status.
67
- Troubleshooting
Power On Self Test Messages
The following is a list of error-and-status messages that the Phoenix BIOS and/or your operating system can generate and an
explanation of each message. Error messages are marked with an *. If an error message is displayed that is not in this list, write
it down and check the operating system documentation on screen and in the manual. If you can find no reference to the
message, contact a support representative.
*Invalid NVRAM Data
Problem with NVRAM access. In the unlikely case that you see this message you may have a display problem. You can continue
operating but should contact your support representative for more information.
*Keyboard controller error
The keyboard controller test failed. You may have to replace your keyboard or keyboard controller but may be able to use an
external keyboard until then. Contact your support representative.
*Keyboard not detected
Keyboard not working. You may have to replace your keyboard or keyboard controller but may be able to use an external
keyboard until then. Contact your support representative.
*Operating system not found
Operating system cannot be located on drive A: or drive C: Enter the setup utility and see if both the fixed disk and drive A: are
properly identified and that the boot sequence is set correctly. Unless you have changed your installation, the operating system
should be on drive C:. If the setup utility is correctly set, your hard drive may be corrupted.
*Press <F1> to resume, <F2> to SETUP
Displayed after any recoverable error message. Press [F1] key to Continue or [F2] key to Enter Setup.
*Real time clock error - Check date and time settings
Real-time clock fails BIOS test. May require board repair. Contact your support representative.
*Fan error, system shutdown in 30s. Contact Fujitsu tech support
Fan error occurred. Please contact your support representative.
*Fan error occurred during previous boot.
Fan error occurred during previous boot. Please contact your support representative.
68
- Troubleshooting
Restoring Your System Image and Software (Windows 7)
Equivalent information for Windows 8 configurations can be found at “Restoring Your System Image and
Software (Windows 8)” on page 79
It is very important that you create DVD copies of your Factory Image and Bootable Disc (along with other
applicable media such as application discs) before beginning to use your system. To do so, follow the
instructions in the “Saving Your Factory Image” and “Creating Backup Images of Factory Image and Discs”
sections of this chapter.
Saving and Recovering Your Factory and System Images
Along with instructions on saving your Factory Image, this document outlines several other important procedures,
such as making a system image, restoring your Factory Image and system images, managing your images, and
restoring the partitions on a hard drive.
When you purchased your new system, a copy of the pre-installed Factory Image was loaded into a hidden partition
on your hard disk drive. Having a copy of the original Factory Image available to you means that in the event of system
failure, you will be able to restore it to its original state.
69
- Restoring Your System Image and Software (Windows 7)
To make a copy of the Factory Image to DVD discs, you will need several blank discs (DVD-R or DVD+R discs are
recommended) to create the copy. After creating the copy, be sure to label the discs and keep them in a safe place to
ensure they do not get damaged.
Using the [Manage/Change] button, you can create backup images of the Factory Image, Application Disc(s), or
Bootable Disc.
1Launch My Recovery from desktop icon
2Select [Manage/Create]-> [Manage Backup Images].
The Backup Images menu displays a list from which you can choose which type of disc you want to burn: Bootable
Disc, Application Discs, or Recovery Disc.
3Select
4Confirm that the # box has “2” (Note that in some cases the box may display a larger number for the factory image,
Recovery Disc
, then click [Make DVD].
depending upon its size.)
5The message “Recovery Disc #1 will be created. Enter your comments and the number of media on the DVD”. Click
[YES] to burn the Factory Image.
6While the copy is being made, a “Writing to the media screen displays a progress bar. When the copy is complete,
a dialog will appear informing you of the successful completion of the backup.
7Repeat the process for the remaining images on disc (Bootable Disc and Application Discs). The number of images
available may vary depending on your system model; some models do not have the applications loaded on the
hard drive.
70
- Restoring Your System Image and Software (Windows 7)
Recovering Your Factory Image
My Recovery
In the event you need to restore your original Factory Image, perform the following steps. Note that there may be
some third-party applications that need to be installed from the application media bundled with your system.
In order to recover your Factory Image, perform the steps outlined in “Running Recovery and Utility from hard disk”.
Backing Up a System Image
Optional Step: Launch the Fujitsu Bonus Apps utility from your desktop, and select the components you wish to
install.
User-Configured System Backups: On your desktop, there is a [MyRecovery] icon that allows you to
make backups of your current system image either to another location on your hard drive or on
removable media. A system image is the configuration of your C: drive at a particular point of time. You
may want to make system image backups occasionally in order to have points to which you can return
without having to go all the way back to the Factory Image.
By default, system images are saved in the MyRecovery folder (either on D:\ or external hard drive, depending on your
hardware type).
1Click the [MyRecovery] icon on your desktop. The My Recovery screen will appear (See Figure 33). Note that the
2Click the [Backup] button on the MyRecovery screen.
3On the next screen that appears, you can enter up to 200 characters of information about the backup file. This
screen illustrated may vary, depending upon your system configuration.)
information will help you to identify the image at a later date.
71
- Restoring Your System Image and Software (Windows 7)
Figure 33. MyRecovery screen
4Click the [Next] button and the system will reboot.
5After rebooting, the “Creating of the backup image” window appears, in which you can either click [Create the
image on D drive] or [Select the drive] if you want to save to an external hard disk drive. (Note that the [Create
the image on D drive may not be available on all configurations.)
6An image appears showing you graphically how the image will be stored. Click the [Next] button.
7Click [Execute] to start the backup.
72
- Restoring Your System Image and Software (Windows 7)
Managing Your Backup Images
With the MyRecovery tool you can also make copies of backup images, archive them on DVD, or delete them from
your hard drive.
1To begin, click the [MyRecovery] icon on your desktop.
2Click the [Manage/Create] button in the MyRecovery window.
3When the MyRecovery Manager window appears, click [Manage Backup Images].
4In the next window, a list of your backup images appears. Below the list are three buttons allowing you to [Make
DVD], [Copy], or [Delete] your backup images.
5Select an image title from the list, then click the action button you would like to perform.
6Note that you need to have an external disk drive connected for the [Copy] button to be enabled. If you elect to
copy the image, you will be prompted to enter the destination. If you are ready to copy, click [OK] to proceed. A
progress screen appears while the backup copy is being made.
7Note that if you copy an image to an external hard drive, both the original and the copy will appear in the [Backup
Images] window with identical names, dates, and file sizes, but with the different drive letter to distinguish them.
Before you select [Make DVD], make sure you have a recordable DVD drive connected and blank DVDs available.
Using the Recovery and Utility Tools
The Recovery and Utility tools consist of a variety of tools that will help you recover your Factory Image, recover system
images, and delete the data from your hard disk.
Methods for accessing the utilities
Recovery and Utility Tools are preinstalled in a hidden partition by the factory, or they can be accessed by using the
bootable disc. Please note that you can delete Recovery and Utility tools from your hard disk drive if you modify the
partitions. In this case you will not be able to use the hidden partition for booting to Recovery and Utility Tools, but
you will still be able to boot from the Bootable Disc.
73
- Restoring Your System Image and Software (Windows 7)
Determining whether Recovery and Utility is pre-loaded
1Turn on or reboot your system. When the Fujitsu logo appears, press [F12] key. The Boot Menu will appear.
2Press the Tab key to select Application menu.
3Check whether the <Recovery and Utility> option is present. If it is not present, it means that the utility must be
used from the disc. Proceed to “Running Recovery and Utility from the Bootable Disc” if <Recovery and Utility> is
unavailable.
Running Recovery and Utility from hard disk
1Turn on or reboot your system. When the Fujitsu logo appears, press [F12] key. The Boot Menu will appear.
2Press the Tab key to select Application menu.
3Cursor down to <Recovery and Utility> and press the [Enter] key.
4While the files are being loaded from the disc, a progress bar will appear at the bottom of the screen.
5When the System Recovery Options dialog opens, select a new keyboard layout, if necessary, then click [Next].
6When the Operating System dialog appears, select “Use recovery tools...”, then click [Next].
7If necessary, enter your password, then click [OK].
8When System Recovery Options window appears, click on Recovery and Utility.
9The Recovery and Utility screen appears on the screen with three tabs: Diagnostics, Recovery and Utility. Please
note that Diagnostics tab is not supported on certain LIFEBOOK/STYLISTIC models when running Recovery and
Utility from the hard disk. In order to restore the operating system, please use the middle icon “Restoring the
Factory Image (only C:\drive)” under the Recovery tab.
Running Recovery and Utility from the Bootable disc
To verify/change the boot-up priority (rather than booting-up from the hard drive or an external floppy disk drive),
perform the following steps:
1Power on your system. When the Fujitsu logo appears on the screen. press the [F12] key to get to the Boot Menu.
2Highlight the CD/DVD option.
3Insert the bootable disc into the drive tray.
74
- Restoring Your System Image and Software (Windows 7)
4Click [OK]. While the files are being loaded from the disc, a progress bar will appear at the bottom of the screen.
5When the System Recovery Options dialog opens, select a new keyboard layout, if necessary, then click [Next].
6When the Operating System dialog appears, click [Next].
7If necessary, enter your password, then click [OK].
8When System Recovery Options window appears, click on Recovery and Utility.
9When the Recovery and Utility screen appears, three tabs will be present: Diagnostics, Recovery, and Utility.
Recovery and Utility tabs
Diagnostics tab: The Diagnostics tool is designed for use by IT professionals. It is not likely you will need to use this
tool. When you select devices from the Diagnosis window then click [Execute], several tests are performed on the
selected components.
Recovery tab: The Recovery tab contains three tools: Recovering User-Configured System Backups, Restoring the
Factory Image (only C: drive), and Restoring the Factory Image (full hard drive recovery). You can use these tools to
restore the Factory Image from the hidden partition, restore backup image(s) created by you or images stored on DVD
discs, and perform a full hard drive recovery. Please refer to instructions above for details on how to create Factory
Image Recovery DVDs, user backup DVDs and system image backup.
Utility tab: The Utility tab contains three tools: Hard Disk Data Delete, Restore Recovery and Utility, and Windows
Complete PC Restore.
• The Hard Disk Data Delete utility is used to delete all data on the hard disk and prevent the data from being
reused. NOTE: Do not use the Hard Disk Data Delete utility unless you are absolutely certain that you want to erase your entire hard disk, including all partitions.
• Restore Recovery and Utility allows you to restore the first hidden partition.
• Windows Complete PC Restore utility allows you to restore an image created with Windows Backup and
Restore Center. Complete PC Restore will overwrite the data on your hard disk drive.
75
- Restoring Your System Image and Software (Windows 7)
Using Windows 7 Recovery DVD on Windows 8 64-bit system (downgrade option).
When using the Windows 7 Recovery DVD on a system that was supplied with Windows 8 x64 pre-installed, you
should first deactivate Secure Boot and activate CSM and Fast Boot using the following procedure:
1To access the BIOS Setup, press the [F2] key after switching on the system.
2Use right/left arrow keys to switch to the "Security" page.
NOTE: If your system doesn't have Supervisor Password, you cannot change the Secure Boot Configurations. In
this case you need to select Set Supervisor Password and set the password.
3Use up/down arrow keys to select Secure Boot Configurations.
4Select Secure Boot or Secure Boot Option and using [Enter] key set it to [Disabled], then the use [ESC] key to
exit Secure Boot Configurations.
5Use arrow keys to switch to the "Advanced" page.
6Select CSM and set it to [Enabled].
7Select the Fast Boot and set it to [Disabled].
8Use the arrow keys to switch to the "Exit" page.
9Exit the BIOS Setup via Exit Saving Changes.
You can then start the system from Windows 7 Recovery DVD and install Windows 7 on the system.
Recovering your Factory Image using Recovery and Utility (for new hard drive or non-bootable hard drive)
If you have installed a new hard drive or your hard drive is not bootable, perform the following steps. Note that first
you will need to create new partitions on the hard drive, then restore the Factory Image:
1Power on your system. When the Fujitsu logo appears on the screen. press the [F12] key.
2Highlight the CD/DVD option.
3Insert the bootable disc in your DVD drive, then click [OK].
4When System Recovery Options window appears, click on <Recovery and Utility>.
5When the System Recovery Options dialog opens, select a new keyboard layout, if necessary, then click [Next].
6When the Operating System dialog appears, click [Next].
76
- Restoring Your System Image and Software (Windows 7)
7If necessary, enter your password, then click [OK].
8When System Recovery Options window appears, click on Recovery and Utility.
9Click the Recovery tab in the Recovery and Utility window, then click
10 Click [Execute].
11 Read the precautions, then select “I Agree”.
12 Click [Next], then click [Execute] to start the recovery process.
13 “1. Recovery Disc Check” will be in bold and the rest will be grayed out. Follow the instructions and “Insert the
Restoring the Factory Image
icon.
Recovery Disc #1”. In some cases, you may prompted to “Insert the Recovery Disc #2”, depending upon the size of
the Recovery Image
14 Click [Next] to begin the check. Click [Next] again when the check is complete.
15 “2. Initializing hard disk drive” will be in bold with the message “Please insert the Bootable Disc into your optical
drive”. Insert the bootable disc. Click [Next] to proceed. A dialog box appears, with a checking disc message.
16 “Warning All DATA on the Hard Disk will be completely erased!!!” will appear. Select [OK]. The partition creation
process will begin.
17 “3. Restoring Factory Image to hidden partition” will be in bold with the message “Please insert the Recovery
Disk#1 into the optical drive”. Click [Next] to proceed.
After completion, the tool will automatically go back to "3.Restoring Factory Image to hidden partition" but will
include the note “Please insert your Third Party Applications Disc or CyberLink DVD, then click [OK]. After installation
of each disc, insert the next and continue until all have been installed. If you don't have your Third Party Applications
Disc and/or CyberLink DVD, or you have already inserted these discs, please click [Skip] to continue. NOTE: In some
cases (products without an optical drive) you will not have a CyberLink DVD".
At this point, you can either:
• Insert Application Disc(s) to restore back to hidden partition, or,
• Click [Skip] to skip restoring Application disc(s) and continue with restore.
18 If you select to insert Application Disc, after copying of application disc(s) to hidden partition is completed, the
message will appear again. Repeat inserting application disc(s) until all discs have been copied, then click [Skip]
to continue with Restore.
77
- Restoring Your System Image and Software (Windows 7)
19 After clicking [Skip], a confirmation message will appear "If you want to skip copying or you have finished copying,
click [OK]. Click [Cancel] to go back to Restoring Factory Image to hidden partition.”
20 Click [OK] and Restoring Factory Image will begin.
21 When restoration is complete, you will see the message “Restoration has been completed. Click [OK] to reboot the
computer.” Click [OK].
Downloading Driver Updates
The Fujitsu Software Download Manager (FSDM) utility is available to allow you to download the latest drivers,
utilities, and applications from the Fujitsu Support site. If you have a Windows 8 or Windows 7 operating system, you
will need to go to the Support Site (http://support.fujitsupc.com/CS/Portal/support.do?srch=DOWNLOADS).
78
- Restoring Your System Image and Software (Windows 7)
Restoring Your System Image and Software (Windows 8)
Equivalent information for Windows 7 configurations can be found at “Restoring Your System Image and
Software (Windows 7)” on page 69
It is very important that you create DVD copies of your Factory Image and Bootable Disc before beginning to use
your system. To do so, follow the instructions in the “Saving Your Factory Image” and “Creating Backup Images
of Factory Image and Discs” sections of this chapter.
Saving and Recovering Your Factory and System Images
Along with instructions on saving your Factory Image, this document outlines several other important procedures,
such as making a system image, restoring your Factory Image and system images, managing your images, and
restoring the partitions on a hard drive.
• INORDERTOMAKECOPIESOFFACTORYANDSYSTEMIMAGESANDBURNBOOTABLEDISCS YOU MUSTHAVEANINTERNALOREXTERNALLY
CONNECTEDWRITABLE DVD DRIVE.
• ITISEXTREMELYIMPORTANTTHATYOUCOPYYOUR FACTORY IMAGETOREMOVABLEMEDIA (E.G., DVD DISCS). FAILURETODOSOCOULDRESULT
INANINABILITYTORESTORETHEIMAGEATAFUTUREDATE.
• WERECOMMENDTHATYOUUSE DVD-R OR DVD+R DISCSFORYOURBACKUP, BUTSUPPORTEDMEDIA* FORIMAGEBACKUPSINCLUDE:
When you purchased your new system, a copy of the pre-installed Factory Image was loaded into a hidden partition
on your hard disk drive. Having a copy of the original Factory Image available to you means that in the event of system
failure, you will be able to restore it to its original state.
79
- Restoring Your System Image and Software (Windows 8)
To make a copy of the Factory Image to DVD discs, you will need four or five blank discs (DVD-R or DVD+R discs are
recommended) to create the copy. After creating the copy, be sure to label the discs and keep them in a safe place to
ensure they do not get damaged.
Creating Backup Images of Factory Image and Bootable Disc
Using the [Manage/Change] button, you can create backup images of the Factory Image and/or Bootable Disc.
1Launch System Backup and Restore from the desktop icon and click [Yes] on the User Account Control dialog.
2Click [Next] on the Backup Your Data screen.
3Select the [Manage/Create] tab, then click [Make Recovery Disc set] to burn your factory image to DVD.
4On “Step 1: Please select a media type for Recovery Disc” screen select Media Type from the drop down box, then
click [Next]. (Note: This screen shows the number of discs required for backup.)
5On “Step 2: Confirm your Recovery Disc” both the Bootable Disc and Recovery disks are selected by default under
“List of Recovery Discs”. When the backup is created for the first time, these options should stay selected. Click
[Next].
6Click [OK] on the “Attention about media” confirmation screen.
DURINGTHEFOLLOWINGPROCESS, YOUSHOULDCONNECTAN AC ADAPTERSINCETHEPROCESSMAYTAKEALONGTIME.
7Click [Start] on “Step 3: Making Recovery Disc” .
8The process will prompt you to insert your discs.
9Once the process completes successfully, click [Finish] on “Step 4: Making Recovery Disc process has been
completed” screen.
80
- Restoring Your System Image and Software (Windows 8)
Recovering Your Factory Image.
In the event you need to restore your original Factory Image, perform the following steps.
In order to recover your Factory Image, perform the steps outlined in “Running Recovery and Utility from hard disk”.
Backing Up a System Image
Optional Step: Launch the Fujitsu Bonus Apps utility from your desktop, and select the components you wish to
install.
User-Configured System Backups: On your desktop, there is a [System Backup and Restore] icon that
allows you to make backups of your current system image either to another location on your hard drive
or on removable media. A system image is the configuration of your C: drive at a particular point of time.
You may want to make system image backups occasionally in order to have points to which you can
return without having to go all the way back to the Factory Image.
By default, system images are saved in the D: drive in the System Backup and Restore folder. You can also elect to
save the image to an external hard drive.
1Launch System Backup and Restore from the desktop icon and click [Yes] on User Account Control dialog
2Click [Next] on Backup Your Data screen
3Select the [Backup] tab on System Backup and Restore screen.
4Click the [Backup User System] button.
5On the “Step 1: Select a backup destination” screen select your destination drive. By default the Destination is set
to D: drive. You can also select the [Other drive] option to back up to an external drive. Select whether you would
like the system to [Shutdown] or [Restart] after the process is completed.
81
- Restoring Your System Image and Software (Windows 8)
6On the “Step 2: Name your backup images” screen that appears, you can enter up to 300 characters of information
about the backup file. This information will help you to identify the image at a later date.
7On “Step 3: Backup the entire C: drive image” verify your backup settings and click [Next].
8Click [OK] on “Step 4: Please confirm the following before starting your backup” to restart you computer and begin
backup.
9After backup completes and the system restarts, “Step 5: Backup Completed. Confirm the results” screen should
appear on your desktop confirming that backup image has been created successfully. Click [Close] to close System
Backup and Restore dialog.
10 Click [OK] to quit the System Backup and Restore utility.
Managing Your Backup Images
With the System Backup and Restore tool you can also make copies of backup images, archive them on DVD, or delete
them from your hard drive.
1Launch System Backup and Restore from the desktop icon and click [Yes] on User Account Control dialog.
2Click [Next] on the Backup Your Data screen.
3Select the [Create/Manage] tab and click on [Manage User System Backup].
4In the next window there are three options allowing you to [Copy], [Delete], or [Add Comment] to your images.
Click the action button you would like to perform:
Selecting [Copy] option (Note that you must have an external disk drive connected for the [Copy] button to
work, otherwise an attempt to copy will result in an error.)
a. On “Step 1: Select a backup file that you wish to copy”, select the location of a backup file. A list of backup
files will appear. Select the file you wish to copy from the list and click [Next].
b. On “Step 2: Select a drive to copy a backup file”, select the destination drive and click [Next].
c. On “Step 3: Start to copy the following information” confirm the information and click [Start].
d. “Step 4: Processing backup data copying” screen displays the progress bar.
e. Click [Finish] on “Step 5: Copy completed. Confirm the results” screen.
82
- Restoring Your System Image and Software (Windows 8)
Selecting “Delete” option
a. On “Step 1: Please select your target data” screen select location of a backup file. A list of backup files will
appear. Select the file(s) you wish to delete and click [Next].
b. Click [Start] on “Step 2: Delete backup data” screen.
c. Click [OK] to the confirmation message.
d. Click [Finish] on “Step 4: Delete process has been completed” screen.
Selecting “Add Comment” option
a. On the “Step 1: Select target data” screen select location of a backup file. A list of backup files will appear.
Select the file you wish to add comments to and click [Next].
b. On the “Step 2: Add comment” screen, type in a maximum of 300 characters in “Comment” text area and
click [Add].
c. Click [Finish] on the “Step 3: Adding comment has been completed” screen.
Restoring your backup images
1Launch System Backup and Restore from the desktop icon and click [Yes] on the User Account Control dialog
2Click [Next] on the Backup Your Data screen
3Select the Restore tab and click on “Restore User System Backup”
4On “Step 1: Please confirm the following before starting restore process”, confirm information and click [OK]. The
system will restart to begin restoring your backup.
5After the system restarts, the “Explanation about Restore User System Backup” screen is shown. Once you read the
EULA, select [Agree] choice and click [Next].
6Select an image to restore from the Backup data list and click [Next]
7Click [Start] on “Confirm before restoration” screen
8Once restoration finishes, click [Close] in “Finished restoration” screen, the computer will restart to Windows.
83
- Restoring Your System Image and Software (Windows 8)
Using the Recovery and Utility Tools
The Recovery and Utility tools consist of a variety of tools that will help you recover your Factory Image, recover system
images, and delete the data from your hard disk.
Methods for accessing the utilities
Recovery and Utility Tools are preinstalled in a hidden partition by the factory, or they can be accessed by using the
bootable disc. Please note that you can delete Recovery and Utility tools from your hard disk drive if you modify the
partitions. In this case you will not be able to use the hidden partition for booting to Recovery and Utility Tools, but
you will still be able to boot from the Bootable Disc.
Determining whether Recovery and Utility is pre-loaded
1Turn on or reboot your system. When the Fujitsu logo appears, press [F12] key.
2From the Boot Menu that appears, check whether the <Recovery and Utility> option is present. If it is not present,
it means that the utility must be used from the disc. Proceed to “Running Recovery and Utility from the Bootable
Disc” if <Recovery and Utility> is unavailable.
Running Recovery and Utility from hard disk
1Turn on or reboot your system. When the Fujitsu logo appears, press the [F12] key.
2Cursor down to <Recovery and Utility> and press the [Enter] key.
3Choose your Language (English or French).
4Three tool options appear: Diagnostics, Recovery and Utility (Please see Recovery and Utility tools section below
for instructions on how to use these tools).
Running Recovery and Utility from the Bootable disc
To verify/change the boot-up priority (rather than booting-up from the hard drive or an external floppy disk drive),
perform the following steps:
1Power on your system. When the Fujitsu logo appears on the screen. press the [F12] key.
2Highlight the CD/DVD option from the Boot menu, then press [Enter].
84
- Restoring Your System Image and Software (Windows 8)
3Insert the bootable disc into the drive tray.
4Click [OK].
NOTE: In the following step, the Fujitsu logo screen may appear on the display for a couple of minutes before the
progress bar appears.
5Select CD/DVD boot mode: UEFI Mode) and press [Enter]. While the files are being loaded from the disc, the
Fujitsu logo screen will appear followed by a progress bar screen at the bottom of the screen.
Recovery and Utility tools
Diagnostics tool: The Diagnostics tool is designed for use by IT professionals. It is not likely you will need to use this
tool. If you should need to use this tool, perform the following steps:
1Press the “Diagnostics Tool” button to start the Diagnostics tool. A progress bar appears while the Diagnostics tool
is starting up.
2Read the note, then click [OK].
3Choose one or more of the following options for diagnostics on the “Fujitsu Hardware Diagnostics Tool window”:
CPU, Memory, Display, Hard Disk, CD/DVD/BD, Floppy Disk, Keyboard, and Mouse. Click the [Option] button to
specify how many times the tool should run diagnostics on each selected component. Press [Execute] to start the
Diagnostics tool.
4After the execution is completed, the selected components are circled in red to indicated that they have been
diagnosed and the result dialog window is opened.
5Click [End] to close the Diagnostics tool, then click [Yes] to confirm the end of diagnostics session.
Recovery tool: The Recovery tool contains three options. User System Backups: Recovering C: Drive from D: Drive or
external storage device), Restore C: Drive: Restore factory image (only C: drive), and Restore Full Hard Drive:
Restore factory image (full hard drive).You can use these tools to restore the Factory Image from the hidden
partition, restore backup image(s) created by you or images stored on DVD discs, and perform a full hard drive
recovery. Please refer to instructions above for details on how to create Factory Image Recovery DVDs, user backup
DVDs and system image backup.
85
- Restoring Your System Image and Software (Windows 8)
To recover from D: drive or external storage device:
1Click [User System Backups]
2The progress bar screen is followed by EULA screen. Click [Agree] to accept the EULA.
3On “Select an image to restore” screen select the image to restore from the list of images and click [Next].
4Click [Start] on the “Confirm before restoration” screen to begin the restoration process.
5Once restoration finishes, click [Close] in the “Finished restoration” screen; the computer will restart to Windows.
To restore from the Factory Image (hidden partition):
1Click [Restore C: drive].
2The progress bar screen is followed by “Restore Factory Image (only C: drive) screen confirming that the Factory
Image will be restored to the C: drive and D: drive data will remain. Click [Next].
3Read the instruction screen and select [Agree], then [Next].
4Click [OK] to the warning message to restore factory image to the C: drive.
5When the progress bar screen, wait for the process to complete.
6Click [Finish] when the process completes; the computer will restart to Windows.
To restore full hard drive:
Follow the steps in section “Recovering your Factory Image using Recovery and Utility (for new hard drive or
non-bootable hard drive)”
Utility tool: The Utility tool contains two options: Hard Disk Data Delete and Partition Creation.
• The Hard Disk Data Delete utility is used to delete all data on the hard disk and prevent the data from being
reused. NOTE: Do not use the Hard Disk Data Delete utility unless you are absolutely certain that you want
to erase your entire hard disk, including all partitions.
86
- Restoring Your System Image and Software (Windows 8)
To delete hard disk data:
a. Click the [Hard Disk Data Delete] button
b. The progress bar appears, followed by the EULA screen.
c. Agree to the EULA and click [Next].
d. Choose the hard disk from which the data should be deleted in the list of hard disks and click [Next].
• The Partition Creation utility is used to change the C: and D: drive partition sizes. To run this utility:
a. Click the [Partition Creation] button.
b. A progress bar screen appears, followed by the EULA screen. Agree to the EULA.
c. On the Recovery Tool - Partition Creation screen move the slider to set disk size, then click [OK].
d. Click YES in the Partition Creation confirmation dialog.
Recovering your Factory Image using Recovery and Utility (for new hard drive or non-bootable hard drive)
If you have installed a new hard drive or your hard drive is not bootable, perform the following steps.
1Power on your system. When the Fujitsu logo appears on the screen, press the [Enter] key.
2Highlight the CD/DVD option from the Boot Menu and press [Enter].
3Insert the bootable disc in your DVD drive, then click [OK].
4Select CD/DVD boot mode: UEFI Mode and press [Enter]. While the files are being loaded from the disc, Fujitsu
logo screen will appear followed by a progress bar screen at the bottom of the screen.
5Choose your language ([English or French).
6Three tool options appear: Diagnostics, Recovery and Utility. Select [Recovery].
7Select [Restore full hard drive].
8Click [Next] to confirm full hard drive restoration. (All data on HDD will be deleted).
9Agree to EULA by selecting [Agree] option and clicking [Next].
10 Click [Next] on the Recovery Disk Check screen to verify that the bootable disk has been inserted into the optical
drive.
87
- Restoring Your System Image and Software (Windows 8)
11 The Checking for Recovery Disk screen appears followed by the prompt to insert the first disk. Click [OK] to
continue. Repeat this step for all disks. After all recovery disks have been checked and the check has been
completed, click [Next]
12 Reinsert the first recovery disk and click [Next]
13 Click [OK] when you receive the final warning informing you that all data on drives C: and D: will be lost. This starts
the recovery process.
14 Follow the prompts to insert the next recovery disks and click [OK].
15 After the copying of the factory image to the HDD completes and the factory image is restored, follow the prompt
to insert bootable disk.
16 After the restore process is complete, click [Finish] to restart the system. The computer will restart automatically
and then go through the first boot process.
Changing BIOS settings between Windows 8 32-bit and Windows 8 64-bit
In order to install a 32-bit version of Windows 8 and to be able to boot from 32-bit media, you must disable the
Security Boot option in the BIOS settings. Switching back to the 64-bit version of Windows 8 from the 32-bit version
of Windows 8 will require you to revert the above change and to re-enable Secure Boot. If you do not re-enable Secure
Boot, the following product functionalities will not be enabled as it relies on native UEFI (Unified Extensible Firmware
Interface) mode boot:
1Secure Boot
2Seamless Boot experience
3Network unlock for Bitlocker for systems with a Trusted Platform Module (TPM)
4eDrive support
WARNING: Reverting back to UEFI mode will require a hard drive reformat. All data and personal settings will be lost.
It is highly recommended that you back up your data before you revert back to UEFI mode.
For further information please refer to our support pages: http://www.fujitsu.com/us/support/
1To access the BIOS Setup, press the [F2] key after switching the system on.
88
- Restoring Your System Image and Software (Windows 8)
2Use the right/left arrow keys to switch to the Security page.
* If your system doesn't have Supervisor Password, you cannot change the Secure Boot Configurations.
In this case you need to select Set Supervisor Password and set the password.
3Use the up/down arrow keys to select Secure Boot Configurations.
4Select Secure Boot or Secure Boot Option and using the [Enter] key set it to [Disabled] for 32-bit and to
[Enabled] for 64-bit, then use the [ESC] key to exit Secure Boot Configurations.
5Use the arrow keys to switch to the Advanced page.
6Select CSM and set it to [Enabled] for 32-bit and [Disabled] for 64-bit.
7Select the Fast Boot and set it to [Enable] for 32-bit and [Disabled] for 64-bit.
8Use the arrow keys to switch to the Exit page.
9Exit the BIOS Setup via Exit Saving Changes.
Downloading Driver Updates
The Fujitsu Software Download Manager (FSDM) utility is available to allow you to download the latest drivers,
utilities, and applications from the Fujitsu Support site. If you have a Windows 8 or Windows 7 operating system, you
will need to go to the Support Site (http://support.fujitsupc.com/CS/Portal/support.do?srch=DOWNLOADS).
89
- Restoring Your System Image and Software (Windows 8)
Chapter 5
Care and Maintenance
Caring for your LIFEBOOK Ultrabook
If you use your Fujitsu LIFEBOOK Ultrabook carefully, you will increase its life and reliability. This section provides some
tips for looking after the system and its devices.
• Your LIFEBOOK Ultrabook is a durable but sensitive electronic device. Treat it with respect and care.
• Make a habit of transporting it in a suitable carrying case.
• Do not attempt to service the computer yourself. Always follow installation instructions closely.
• Keep it away from food and beverages.
90
• To protect your LIFEBOOK from damage and to optimize system performance, be sure to keep all air vents
unobstructed, clean, and clear of debris. This may require periodic cleaning, depending upon the
environment in which the system is used.
• Do not operate the LIFEBOOK in areas where the air vents can be obstructed, such as in tight enclosures or on
soft surfaces like a bed or cushion.
• If you accidentally spill liquid on your LIFEBOOK Ultrabook:
1Turn it off.
2Position it so that the liquid can run out and let it dry out for 24 hours, or longer if needed.
3If your LIFEBOOK will not boot after it has dried out, call your support representative.
• Do not use your LIFEBOOK in a wet environment (near a bathtub, swimming pool).
• Always use the AC adapter that is approved for your LIFEBOOK.
• Avoid exposure to sand, dust and other environmental hazards.
• Do not expose your LIFEBOOK to direct sunlight for long periods of time as temperatures above 140° F (60° C)
may damage your system.
• Do not put heavy or sharp objects on the computer.
• If you are carrying your LIFEBOOK Ultrabook in a briefcase, or any other carrying case, make sure that there are
no objects in the case pressing on the lid.
Cleaning your LIFEBOOK Ultrabook
• Always disconnect the power plug. (Pull the plug, not the cord.)
• Clean your LIFEBOOK Ultrabook with a damp, lint-free cloth. Do not use abrasives or solvents.
• Use a soft cloth to remove dust from the screen. Never use glass cleaners.
• Always shut down the computer and unplug the power adapter when cleaning or disinfecting the computer
exterior or LCD display.
Cleaning guidelines using recommended off-the-shelf cleaners
Computer exterior
To clean the exterior, use one of the following off-the-shelf products:
• Office Depot® #154-616 Notebook Cleaning Kit
91
- Caring for your LIFEBOOK Ultrabook
• Meridrew Enterprises Klear_Screen® Wipes
• 3M CL563 Cleaner Wipes
Note: After cleaning with one of these products, polish with a dry, soft, lint-free cloth until the solution is no longer
visible.
LCD display
To clean the LCD display, use one of the following off-the-shelf products:
• Office Depot® #154-616 Notebook Cleaning Kit
• Meridrew Enterprises Klear_Screen® Wipes
Wipe the LCD surface gently, allowing it to dry before turning on the computer.
Disinfecting LIFEBOOK computers
Wipe the surface with a soft cloth wipe and a 50% ethanol solution or use another ethanol-based germicide which
has been registered as a hospital disinfectant by the EPA.
• Do not transport your LIFEBOOK while it is turned on.
• It is recommended that you carry your LIFEBOOK with you while traveling, rather than checking it in as
baggage.
• Never put your LIFEBOOK through a metal detector. Have your LIFEBOOK hand-inspected by security personnel.
You can however, put your LIFEBOOK through a properly tuned X-ray machine. To avoid problems, place your
LIFEBOOK close to the entrance of the machine and remove it as soon as possible or have your it handinspected by security personnel. Security officials may require you to turn your system on, so make sure your
battery is charged.
• Take the necessary plug adapters if you're traveling overseas. Check the following diagram to determine which
plug adapter you'll need or ask your travel agent.
Outlet TypeLocationOutlet TypeLocation
United States, Canada, parts of Latin America,
Mexico, Japan, Korea, the Philippines, Taiwan
United Kingdom, Ireland, Malaysia,
Singapore, parts of Africa
Russia and the Commonwealth of Independent States (CIS), most
of Europe, parts of Latin America, the Middle East, parts of Africa,
Hong Kong, India, most of South Asia
China, Australia, New Zealand
Increasing Battery Life
• Power your LIFEBOOK Ultrabook through the AC or optional auto/airline adapter whenever possible.
• If your LIFEBOOK is running on battery power all day, connect it to the AC adapter overnight to recharge the
battery.
• Keep brightness to the lowest level comfortable.
• Set the power management for maximum battery life.
• Put your LIFEBOOK in Standby mode when it is turned on and you are not actually using it.
93
- Caring for your LIFEBOOK Ultrabook
Secure Digital Cards
Caring for your Cards
Memory cards are durable, but you must treat them with care. The documentation supplied with your card will provide
specific information, but you should pay attention to the following points:
• To keep out dust and dirt, store cards in their protective sleeves when they are not installed in your LIFEBOOK
Ultrabook.
• Avoid prolonged exposure to direct sunlight or excessive heat.
• Keep the cards dry.
• Do not flex or bend the cards, and do not place heavy objects on top of them.
• Do not force cards into the slot.
• Avoid dropping cards, or subjecting them to excessive vibration.
94
- Caring for your LIFEBOOK Ultrabook
Chapter 6
System Specifications
Specifications
This section provides the general hardware and environmental specifications for your LIFEBOOK Ultrabook. Specific
details about your system may vary from those referenced here. For an updated list of current configurations, please
go to the Fujitsu America Website at: us.fujitsu.com/computers.
Microprocessor
3rd Generation Intel® Core™ Processor. To determine the type and speed of your processor, right-click My Computer,
select Properties, then select the General tab, or check the configuration label.