Fujitsu FP-1000 User Manual

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FP-1000 Thermal Printer User’s Manual

Standard Model Built-in Power Supply Model FP-1000PW

FP-1000

Fujitsu Isotec Limited.

KA02066-Y900-04

 All the company names and product names mentioned in this document are the

trademarks or registered trademarks of their respective companies.

 This document is subject to change without notice.  Unauthorized reproduction or copying of this document, whether in part or in

whole is prohibited.

 Please be aware that we cannot be held liable in any way for the effects of

operating this product in accordance with this document or damages caused due to negligence.

 Although we have made every effort to ensure accuracy in creating this document,

if you find any discrepancies such as unclear locations or wrong/missing descriptions, please make inquiries with the sales company where you purchased the product.

How to Use This Product Safely

 Using This Document

This document contains important information for using the product safely. Carefully read and understand this manual before using the product. After reading this manual, store it with care at a place where it can be found at any time, such as ne ar the product.

 Using Recycled Parts

In consideration of the environment, some recycled parts have been used in this product.

Warning

This is a class A product of Electromagnetic Interference (EMI) standard. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

For United States Users

Federal Communications Commission

Radio Frequency Interference Statement

Warning This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

- i -

在中国使用时的注意

警告此为 A 级产品。在生活环境中，该产品可能会造成无线电干扰。在这种情况下，可能需要用户对干扰采取切实可行的措施。

电子信息产品安全使用期限

这标记是按照 2006 年 2 月28 日公布的[电子信息产品污染控制管理办法] 以及 SJ/T11364-2006[电子信息产品污染控制标识要求]在中国销售的电子信息产品的环保使用期限。如遵守关于这产品的安全或使用上的注意，在这期限内(从生产日期起算)不会因产品中的有害物质漏到外部、或发生突然变异，而引起环境污染和对人体或财产的重大影响。

产品中有毒有害物质或元素的名称及含量

有毒有害物质或元素

部件名称

机械单元 × ○ ○ ○ ○ ○

电源适配器 × ○ ○ ○ ○ ○

印刷电路组件 PCA* × ○ ○ ○ ○ ○

*：* 印刷电路组件包括所有印刷电路板 (PCB) 及其各自的离散组件、IC 和连接器。

○：表示该有毒有害物质在该部件所有均质材料中的含量均在SJ/T11363－2006规定的限量

要求以下。

×：表示该有毒有害物质至少在该部件的某一均质材料中的含量超出SJ/T11363－2006规定的

限量要求。

Notice

The contents of this manual may be revised without prior notice. No part of this manual may be reproduced in any form without permission.

铅

(Pb)

汞

(Hg)

镉

(Cd)

六价铬

(Cr(VI))

多溴联苯

(PBB)

多溴二苯醚

(PBDE)

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Safety Precautions

 Warning Marks

This document uses the following warning marks in order to ensure safe and correct use of the product and to prevent any harm or damage to you or to others.

Warning

Used for instructions intended to alert the user to the risk of death or severe injury should the product be used improperly without paying attention to this mark.

Graphic Symbols Used and their Meanings, with Examples

The cautions. The specific meaning of the symbol is determined by the design contained within the triangle (in this example, caution for electric shock).

The never be carried out (prohibited action). The specific action that is prohibited is indicated inside or to the side of the circle (in this example, disassembly is prohibited). The symbol must necessarily be performed. The specific action is indicated by the design contained within the circle (in this example, the power plug must be removed from the outlet).

Used for instructions intended to alert the user to the risk of injury or material damage should the product be used improperly without paying attention to this mark.

symbol alerts the user to warnings and

symbol alerts the user to actions that must

alerts the user to actions that

Caution

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Warning

Only the AC adapter specified by Fujitsu Isotec may be used with this printer. Using any other AC adapter carries the risk of fire and electric shock.

When connecting the drawer kick cable, do not use any method not specified in the instruction manual. This may result in fire or electric shock.

Do not place metals or vessels containing water, such as a vase, flower pot or cup on the top of, or near the product, or pour water on it. This may result in electric shock or fire.

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Do not place this product in places with high humidity, dust, smoke or bad ventilation, or in places with fire hazards. This may result in electric shock or fire.

When connecting the AC adapter, do not use voltages outside the range indicated on the adapter. In addition, avoid using multiple cords connected to one outlet. This may result in electric shock or fire.

Do not insert or remove the power plug using wet hands. This may result in electric shock or fire.

Do not scratch or tamper with the power cable. Placing heavy objects on the power cable, pulling it, bending it forcibly, twisting it, or tampering with it can damage the power cable and result in fire or electric shock. Do not insert or drop foreign matter, such as metals or combustible materials, into the product from its aperture. This may result in fire or electric shock.

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In case of emergency involving heat, smoke or acrid fumes occurring, immediately turn off the power switch, and remove the power plug from the outlet. Request the sales company (or maintenance service center) for repair after confirming the smoke has gone. Users must under no circumstances whatsoever try to repair the product due to the dangers involved. Using the product in the abnormal state without taking any corrective action may result in fire or electric shock. If any foreign matter (such as a piece of metal or water or other liquids) enters the product, immediately turn off the power switch and remove the power plug from the outlet. Afterwards, contact the sales company (or maintenance service center). This may result in fire or electric shock if no action is taken. When the product is dropped, or if the cover or some other part is damaged, turn off the power switch, and remove the power plug from the outlet. Afterwards, contact the sales company (or maintenance service center). Using the product without take any corrective action may result in fire or electric shock.

When inserting the power cable into the AC adapter to connect the product, be sure to confir m that th e prod uct po wer switch has been turned off. Also, when inserting it into the outlet, confirm that the AC adapter is properly connected to the product. Not doing so result in electric shock.

In order to prevent any hazards from the vinyl bag that packages this product, please place it out of the reach of children. In case of any accident with the bag, please consult a doctor immediately.

If any dirt is found on or around the metal pins of the power plug, wipe it off using a dry cloth. Not doing so may result in fire.

Do not alter the product in any way. For internal check or repair, please request the sales company (or maintenance service center). There are high voltage parts and sharp parts inside which can cause electric shock or injury.

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Caution

Do not place heavy objects on the product. This may destroy the balance and cause the product to fall over or down, resulting in injuries.

Do not locate the product on a place with severe vibration, or on an unstable or inclined surface. The product may fall over or down, resulting in injuries.

Do not leave the product in high-temperature locations, such as directly under the sun or near a heater, for long periods of time. High temperature may cause the cover or other parts to be heated, deformed, or melted, and the temperature inside the product may also rise, resulting in fire.

Do not open the cover of the print section of the device and insert any objects including your fingers during or immediately after use. This may result in injury or burns. Do not touch the print head or motor during or immediately after printing. This may result in burns. During printer operation, do not touch the movable parts, such as gears or cutters. Touching movable parts may result in injury. Do not touch the cutter blade. As there is a cutter at the paper exit, do not attempt to insert your hands inside it at any time, whether or not the printer is in operation.

Do not open the cover of the print section of the device and touch the print head during or immediately after use., This may result in injury or burns.

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When shifting the product, be sure to remove the power plug from the outlet. In addition, also remove the connection cable, etc. Pay adequate attention to your feet while performing the operation. Scratching the power

cable may result in electric shock

or fire, and injuries may also be caused if the product falls over or down.

When removing the power plug, instead of pulling the electric cord, be sure to remove it by gripping the power plug. If the power cable is pulled, the core of the electric cord may become exposed or broken, resulting in fire or electric shock. When the weather conditions indicate a chance of a lighting strike, be sure to remove the power plug from the outlet for safety. Not doing so may result in fire.

When not using the device for a long time, be sure to remove the power plug from the outlet for safety. Not doing so may result in fire.

Firmly insert the power plug into the outlet. An improper connection may result in fire or electric shock.

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Table of Contents

1. Appearance and Name of Components ·················································1 1-1. Names of Components ································································ 1 1-2. Package Contents······································································· 2

2. AC Adapter························································································· 3

3. Paper Specifications············································································ 4 3-1. Paper Width ················································································ 4 3-2. Paper Thickness ········································································· 4 3-3. Roll Paper··················································································· 4 3-4. Recommended Thermal Paper ····················································· 5

4. Preparation ·························································································6 4-1. Connecting the Interface Cable (to the printer) ····························7 4-2. Connecting the Interface Cable (to the PC)··································9 4-3. Connecting the Drawer Kick Cable············································· 11 4-4. Connecting the AC Adapter and Cable······································· 12 4-5. Removing the AC Adapter ·························································15 4-6. Installing the Printer·································································· 16 4-7. Power On ················································································· 20 4-8. Installing the Printer Software ··················································· 21

5. Inserting Paper·················································································· 22 5-1. Opening the Top Cover ····························································· 22 5-2. Paper Width Setting (Width: 58mm / 80mm) ······························· 24 5-3. Setting the Paper······································································ 26 5-4. Closing the Top Cover······························································· 28

6. Control Panel ····················································································29 6-1. Control Panel············································································ 29 6-2. Error Indications ······································································· 30

7. Paper Jam Prevention and Removal ··················································· 32 7-1. Paper Jam Prevention······························································· 32 7-2. Paper Jam Removal ·································································· 32 7-3. If the Top Cover Does Not Open ··············································· 33

8. Troubleshooting················································································· 36 8-1. Problems at Power-on and Other Errors···································· 36 8-2. Cutter Problems ······································································· 36

8-3. Printing Problems······································································ 37

9. Special Mode (Test Print, Setup Menu...) ············································ 38 9-1. Test Print················································································· 38 9-2. Changing the Setup··································································· 40 9-3. Setup Settings·········································································· 50 9-4. HEX Dump ················································································ 56 9-5. Command Trace········································································ 57 9-6. Sample Print············································································· 58

10. Regular Cleaning·············································································· 63 10-1. Cleaning Paper Holder and Paper Transport ····························· 63 10-2. Cleaning the Platen Roller························································64 10-3. Cleaning the Thermal Head······················································ 65

11. Interface ························································································· 66 11-1. Serial Interface ······································································· 66 11-2. USB Interface ·········································································69 11-3. LAN Interface ········································································· 70 11-4. Drawer Kick Connector ···························································72 11-5. Power Specifications······························································· 74

12. Specifications·················································································· 75 12-1. General Specifications····························································· 75 12-2. Cutter Specifications······························································· 78 12-3. Paper Roll Supply Specifications·············································· 78 12-4. Interface Specifications··························································· 78 12-5. Environment Specifications······················································ 79 12-6. Reliability Specifications ·························································· 80

13. Usage Precautions··········································································· 81 13-1. Paper Related Precautions ······················································ 81 13-2. Cutter Related Precautions ····················································· 82 13-3. Barcode/2D Code Printing Precautions···································· 82 13-4. USB Interface Usage Precautions ············································ 83 13-5. Installation Precautions ··························································· 83 13-6. Modular Type Connector Usage Precautions ···························· 83

1. Appearance and Name of Components

1-1. Names of Components

Standard Model

Top Cover

Middle Cover

Front Cover

Built-in Power Supply Model

• Top Cover

Open

• Release Lever

• Power Switch

• Control Panel

s to replace paper.

Used for opening the top cover.

Turns the printer power ON/OFF.

Contains switches for operating the printer and lamps that indicate the printer

status.

• Front Cover

This can be removed in case of cutter jam or when the top cover does not open.

• AC Inlet

Plug in the AC power supply cable here.

Release Lever

Control Panel

Power Switch

AC Inlet

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1-2. Package Contents

58mm Width Separator Serial Interface Cable

CD Quick Start Guide

Thermal Paper Rubber Feet

(For vertical installation)

*The Serial Interface Cable is not supplied in some cases, depending on the printer model, region,etc.

AC Adapte

*The AC Adapter is not supplied in some cases, depending on the printer model, region,etc.

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2. AC Adapter

Only use the AC adapter specified below.

Item No. Remarks

AC Adapter

Warning: Only use authorized AC adapters. Warning: Do not use any other bundled AC adapter other than designed

KA02951-0120

for this printer.

Input : 100 to 240V, 50-60Hz, 1.1A Output : 24V ,1.5A

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3. Paper Specifications

Only use the thermal paper roll specified below.

3-1. Paper Width

• 80mm paper

• 58mm

paper

80mm

58mm

3-2. Paper Thickness

• 65 - 85μm

3-3. Paper Roll

• Outside diameter: φ83mm or less

• Core diameter: φ12±0 .5 mm (insid e) / φ18±0.5mm (outside)

0.1

• Printing surface:

outer surface of the roll

• Treatment of end of paper: The roll paper must not be glued to the core. The end of the paper must also not be folded back.

Caution: Do not use rolls that have rough sides or sides from which

pieces of paper extrude. Such paper may cause unstable paper feeding, resulting in printer trouble.

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3-4. Recommended Thermal Paper

Manufacturer Product

Name

Oji Paper Co., Ltd.

PD160R

PD190R

Nippon Paper Industries Co., Ltd.

TF60KS-E

TP60KS-F1

TF50KS-E

TF62KS-E

Caution: Using non-recommended paper may cause printer head

damage, bad printing quality, etc.

Quality Characteristic Paper

Monochrome thermal paper (high-grade preservation type )

Monochrome thermal paper (mid-grade preservation type )

Monochrome thermal paper (normal type)

Monochrome thermal paper (mid-grade preservation type)

Monochrome thermal paper (normal type)

Density

Thickness

75μm 100%

65μm 100%

85μm 100%

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4. Preparation

No printer cable is provided with the product. Obtain a printer cable suitable for the product interface. If you have any question, consult your dealer. Before connecting or disconnecting cables, make sure of the following:

(1) The power to the printer and all other devices connected to the printer is

turned off.

(2) The AC adapter power cable has been unplugged from the outlet.

Caution: When connecting cables or moving the printer, hold the

middle part of the printer cover on both sides. Holding the top cover may cause it to open.

Top Cover

Middle Cover

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4-1. Connecting the Interface Cable (to the printer)

4-1-1 Printers with serial and USB interfaces

Standard Model

Built-in Power Supply Model

USB Interface Cable Type-B * Connect the printer to a PC through this connector.

Power Connector

Drawer Kick Connector

Caution: Do not connect both the serial and USB in terfaces at the same

time.

Serial Interface Cable * Use the screws to secure it in place after connection.

USB Interface

Type-B Connector

Serial Interface

Connector

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4-1-2 Printers with LAN interfaces

Standard Model

LAN Interface Cable

Built-in Power Supply Model

LAN Interface Cable

Power Connector

LAN Interface

Connector

Drawer Kick Connector

Caution: Do not touch the DIP sw itches during normal use. This may

change the network settings, disabling normal printing.

Caution: If the device is installed vertically, the LAN cable may be

un-usable due to its shape. Please check before installing.

DIP Switch LED

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4-2. Connecting the Interface Cable (to the PC)

4-2-1 Serial Interface

(1) Connect the connector of serial interface cable to the serial port on the

computer as shown in the figure.

2 USB Interface

4-2

(1) Connect the connector of USB interface cable to the USB port on the

computer as shown in the figure.

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4-2-3 LAN Interface

(1) Connect the connector of LAN interface cable to the LAN port on the

computer as shown in the figure.

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4-3. Connecting the Drawer Kick Cable

Standard Model

Drawer Kick Cable

Built-in Power Supply Model

Drawer Kick Cable

Caution: This product uses a special-purpose modular connector for the

cash drawer. Do not attempt to use other types of connectors such as public telephone connectors.

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4-4. Connecting the AC Adapter and Cable

Standard Model

(1) Connect the cable connector of the AC adapter to the power connector.

AC Adapter Connector

Warning: Use the specified AC adapters. Warning: Use only the specified AC power cable with specifications based on

Ca uti on : Before co nnecting the AC adapter, turn off the power switches on

Caution: Perform the adapter connection with the device placed vertically for

Caution: As the connector is clipped in place after insertion in order to

(1)

e Outer Section of the Connector

Power Connector

Flat Side

Cable Connector

AC Adapter

AC Inlet

Power Cable

national regulations.

the printer and all the devices connected to the printer. Also, remove the plug of the AC adapter power cable from the outlet.

easy operation.

prevent it from falling off, when performing insertion, (1) grip the cable base with one hand, (2) slide the outer part of the connector upwards with the other hand (3) and push in until it locks into place.

Cable Base

(2)

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(3)

(2) Confirm that the cable is locked in place by gently pulling on the cable base

after connection.

Cable Base

nnect the power connector to the AC inlet of the AC adapter.

(3)

The AC Inlet of the AC Adapter

Power Cable

sert the plug of the power cable into the outlet.

(4)

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Built-in Power Supply Model

(1) Connect the power connector to the AC inlet.

Power Cable

Warning: Use only the specified AC power cable with specifications based on

national regulations.

Caution: Before connecting the power cable, turn off the power

switches on the printer and all the devices connected to the printer. Also, remove the plug of the power cable from the outlet.

Caution: Perform power cable connection with the device placed

vertically for easy operation.

Caution: If the device is installed vertically, use a right-angled power

cable.

AC Inlet

(2) Insert the plug of the power cable into the outlet.

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4-5. Removing the AC Adapter

To remove the cable of the AC adapter, pull it while gripping the connector section on the cable side as shown in the following figure. The lock is released, making it easy to remove. Forcibly pulling the cable will damage the connector section.

The Cable Connector

Caution: Before removing the AC adapter, turn off the power switches

on the printer and all the devices connected to the printer. Also, remove the plug of the AC adapter power cable from the outlet.

Caution: Perform adapter removal with the device placed vertically for

easy operation.

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4-6. Installing the Printer

Both horizontal installation (the paper exit is on the topside) and vertical installation (the paper exit is on the front side) orientations are available. In the case of vertical installation, attaching the optional splash-proof co ver can protect the printer from water. The printer can also be fixed to the wall by using the optional wall-hanging bracket.

Horizontal Installation

Vertical Installation

If the printer is installed vertically, stick the rubber feet (included in the package) into the round indents on the printer rear cover.

Caution: Before sticking on the rubber fe et, wipe off any dirt inside the

indents.

Rubber Fee

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Splash-proof Cover (Optional)

Mount the splash-proof cover at the top when the printer is installed vertically.

Splash-proof Cover

Caution: The splash-proof cover is used only for vertical installation.

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Wall Hanging Bracket (Optional)

To fix the printer to a wall, follow the procedures below:

(1) Mount two metal screws (thread diameter: Φ4, head diameter: Φ7) on the

wall, spaced 62mm apart in a horizontal line, such that the length of each screw entering the wall is at least 10mm and the length protruding outside is 2-4mm.

2~4mm

62mm

7~9mm

4mm

More than or

equal to 10mm

Caution: In order to firmly fix the printer, mount the wall hanging

bracket onto a wooden, concrete or metal wall. It is recommended that the wall thickness should be 10mm or more.

Use metal screws. The screws mounted on the wall are required to have a pull-out strength of 150N (15.3kgf) or more.

Caution: The wall hanging bracket can b e used only for printers that

use an external AC adapter (Standard Model).

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(2) Attach the wall hanging bracket to the printer and fix it securely with the

enclosed screws.

Wall Hanging Bracket

Align the holes of the wall hanging bracket with the screws mounted to the

)

wall and hang the printer securely.

Screw Head Section

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4-7. Power On

(1) Connect to the power cable according to 4-4 above. (2) Turn on the power switch at the side of the printer.

After turning the power on, the POWER lamp on the control panel will light up.

Standard Model

Control Panel

Built-in Power Supply Model

Control Panel

Power Switch

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4-8. Installing the Printer Software

Refer to the "Installation Guide"(*1) in the enclosed CD for instructions on installing the printer driver and utility software.

*1: \Manual\Software\English\FP1000_InstallGuide1_en.pdf

The "Installation Guide" can also be viewed by loading the CD in your PC's CD drive and selecting "Manuals" on the "Thermal Printer Setup" screen that appears.

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5. Inserting Paper

5-1. Opening the Top Cover

(1) Pull the release lever in the direction of the arrow, and then open the top

cover.

Release Lever

Caution: Lift the cover until it is vertical so that it will stay open.

Part C

Caution: To open the cover, use either side of part C to hold the

printer steady and use part A or part B to lift the cover. To prevent your fingers being pinched, please do not touch the area around the top cover hinge

Top Cover

Part A

Part B

The fulcrum point of top cover

− 22/83 −

Front part of Printer (Shaded part)

Caution: When using printer vertically, steady the front part of the printer

(shaded part in the above picture) to open the top cover.

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5-2. Paper Width Setting (Width: 58mm / 80mm)

As the factory setting for paper width is 80mm, follow the instructions in "5-3. Setting the Paper" to set the paper roll when using 80mm paper. When using 58mm paper, first attach the separator in accordance with the instructions in "5-2-1. Attaching the Separator" and then set the paper roll. Also, follow the instructions in "9-2. Changing the Setup" to set the "Paper Width" in the printer setup to "58mm/35columns" or "58mm/32columns".

Caution: Do not switch from the 58mm width paper to 80mm width

paper when printing is in progress. When using narrow-width paper, a part of the thermal head may directly come in contact with the platen roller without any paper present. T his causes the head to wear down, resulting in poor printing quality. In addition, as the cutter blade also works on sections without paper, the cutter blade may wear down, resulting in a bad cut.

Caution: As the thermal head may be damaged by static electricity, do

not touch the thermal head except for cleaning.

Thermal Head

Roll Holder

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5-2-1 Attaching the Separator

(1) Align the three lugs of the supplied 58mm width separator with the

corresponding holes on the printer body, then push it into place.

58mm Width Separator

Setting Hole

Caution: Push the plate until it locks with a clicking sound and confirm

that the top side of the separator is horizontal.

Caution: When moving the separator follow the instructions in the

Special Mode section to set the paper width and align it with the printing area. (Refer to 9 Special Mode: 9-2. Changing the Setup.)

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5-3. Setting the Paper

(1) In the case of a new roll of paper, remove the glued portion and tape on the

paper roll. When replacing the roll paper, first remove the old paper core.

Caution: Since the glued portion of the paper should not be printed on,

remove about one turn (about 30 cm) of the roll paper from the beginning so that none of the remaining paper has glue on it. Any adhesive or other matter remaining from the glue may adhere to the thermal head and cause a problem, such as voids on printouts. Therefore, do not forget to remove the glued portion of the paper.

(2) After inserting the new roll of paper with the orientation shown, pull the end

of the paper in the direction indicated by the arrow [1].

Top of Cover

Caution: Pull the end of the paper so that it passes over the top of the

cover.

Caution: Do not damage or dent the platen roller.

Dents on the platen roller will cause gaps in the printing and/or line feed failure.

Platen Roller

[1]

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Caution: Setting the paper as shown in the following figures may cause

paper or printing jams.

The paper does not pass over the top of the cover.

The paper has

been set incorrectly.

Caution: Do not use deformed roll paper. Using rolls such as those

shown below may cause trouble such as paper or printing jams.

Caution: If the roll paper is loose (slack) as shown below, remove the

slack before using the roll. Using without remo ving the slack may cause paper or printing jams, or result in failure to detect the paper near end condition.

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5-4. Closing the Top Cover

Set the paper correctly and carefully close the top cover.

Caution: Set the paper correctly. Closing the top cover while the paper

is skewed may cause a paper jam or messy printing.

Caution: When closing the top cover, close it securely by pressing

around the central position (shown by the arrow in the figure) until you hear a clicking sound. If the cover has not locked into place, the printer may not function.

Caution: When the printer is mounted vertically, use the front of the

printer (shaded part in the above picture) to hold it steady when opening the top cover.

Push

Top Cover

Front part of Printer (Shaded part)

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6-1. Control Panel

POWER lamp

If the power switch is turned on and the printer is supplied with power, this lamp will light up.

ERROR lamp()

This lamp lights up or blinks to indicate an error.

FEED Button

Pressing this button once causes the printer to feed the paper by an amount equivalent to one line. Holding it down feeds the paper continuously.

Caution: When the printer is mounted vertically, always hold the rear of

()

the printer when you press the FEED button to keep the printer steady and prevent it from falling over.

6. Control Panel

Rear of the Printer

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6-2. Error Indications

Recoverable errors

Error State LED Lamp Blinking Pattern No paper Paper end

Error State LED Lamp Blinking Pattern

Paper near end

Head hot

POWER () Constantly on ERROR () Constantly on POWER () Constantly on Cover open ERROR () Constantly on POWER () Constantly on Cutter jam ERROR () Constantly on

POWER () Constantly on ERROR ()

POWER () ERROR ()

Remains unchanged.



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Unrecoverable errors

Error State LED Lamp Blinking Pattern Internal error

Head not installed

Low voltage

Over voltage

Watchdog timer error

POWER() ERROR()

————

—————



Repetition of two blinks of the  lamp and one blink of the  lamp

—————

———————



Repetition of three blinks of the  lamp and one blink of the  lamp

——————

——————————



Repetition of four blinks of the  lamp and one blink of the  lamp

———————

————————————



Repetition of five blinks of the  lamp and one blink of the  lamp

——————————

——————————————————



Repetition of eight blinks of the  lamp and one blink of the  lamp

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7. Paper Jam Prevention and Removal

7-1. Paper Jam Prevention

Do not touch the paper while it is coming out or before cutting is complete. Pressing or pulling the paper with your hand while it is coming out may cause a paper jam, bad cut, or bad line feed.

7-2. Paper Jam Removal

In case of a paper jam, remove the paper as follows: (1) Turn off the power switch to disconnect the printer from the power. (2) Pull the release lever towards you, and then open the top cover.

If the top cover does not open, refer to the instructions in "7-3. If the Top Cover Does Not Open" to remove the cutter jam.

(3) Press the printer and remove the jammed paper.

Caution: When removing paper, remove the paper slowly without

pulling it forcibly.

Caution: As the thermal head may be damaged by static electricity, do

not touch the thermal head. Also, do not touch the thermal head as it may still be hot after printing.

(4) Set the paper correctly and carefully close the top cover.

Caution: Set the paper correctly. Closing the top cover while the paper

is skewed may cause a paper jam or messy printing.

Caution: When closing the top cover, close it securely by pressing

around the central position until you hear a clicking sound. If the cover has not locked into place, the printer may not function.

(5) Turn on the power switch . Also, at this time confirm that the ERROR

lamp has turned off.

Caution: As printing data cannot be received while the ERROR lamp is

on, firmly close the top cover.

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7-3. If the Top Cover Does Not Open

When the printer has stopped with the cutter blade exposed due to some abnormality such as a paper jam, the top cover will not open. In such a case, instead of opening it forcibly, perform the following steps:

(1) Turn off the power switch to disconnect the printer from the power. (2) Turn the power on again. This causes the cutter to operate and may cle ar

the paper jam.

(3) Pull the release lever toward you to check whether the top cover opens. If

so, turn the power off again and follow the instructions from step (6) to clear the paper jam. If the top cover still cannot be opened after the power is turned on, turn the power off again and follow the instructions from step (4) to clear the paper jam.

(4) Remove the front cover by lifting it as shown by the arrow.

Top Cover

Front Cover

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(5) Lift the protective sheet as indicated by arrow A and rotate the cutter gear

in the direction indicated by arrow B while pulling the release lever toward you.

If the auto-cutter blade fails to move despite rotating the cutter gear and

the top cover still will not open, pull the release lever toward you and rotate the cutter gear in the opposite direction (indicated by arrow C) until the top cover is able to open.

Protective Sheet

Top Cover

Ａ

Ｂ

Cutter Gear

Ｃ

Cutter Motor

Release Lever

Auto-cutter blade is protruding

Top cover cannot open

Auto-cutter blade is retracted

Top cover can open

Caution: Do not the touch the cutter motor, as it may still be hot after

printing.

Caution: Do not touch the auto cutter, as its blade end is sharp and

dangerous.

Caution: When you cannot open Top Cover with rotating Cutter Gear to

either direction, call your service provider.

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(6) Open the top cover and remove the jammed paper while holding the

printer steady.

Caution: When removing paper, remove the paper slowly without

pulling it forcibly.

Caution: As the thermal head may be damaged by static electricity, do

not touch the thermal head. Also, do not touch the thermal head as it may still be hot after printing.

(7) Set the paper correctly and carefully close the top cover.

Caution: Set the paper correctly. Closing the top cover while the paper

is skewed may cause a paper jam or messy printing.

Caution: When closing the top cover, close it securely by pressing

around the central position until you hear a clicking sound. If the cover has not locked into place, the printer may not function.

(8) Turn on the power switch. Also, at this time confirm that the ERROR lamp

has turned off.

Caution: As printing data cannot be received while the ERROR lamp is

on, firmly close the top cover.

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8. Troubleshooting

This section provides solutions for printer malfunctions and print quality problems.

8-1. Problems at Power-on and Other Errors

Symptom Cause Solution

Although the power has been turned on, the POWER lamp on the control panel does not light up and the printer does not start.

The ERROR lamp on the control panel lights up and the printer does not work.

(1) The power cable is

disconnected.

(2) The AC adapter is not

plugged in.

(1) There is no paper in the

printer.

(2) The top cover is not

completely closed.

(3) The thermal head is

excessively hot.

8-2. Cutter Problems

Symptom Cause Solution

The paper is not cut. (1) The cutter blade is

The cutter does not return to its correct position.

damaged or worn out.

(2) Paper fragments or other

foreign matter are stuck around the cutter or the sliding section.

Paper fragments or other foreign matter are stuck around the cutter or the sliding section.

(1) Connect the power cable.

* Refer to 4-4. Connecting the AC

Adapter and Cable.

(2) Connect the connector of the AC

adapter.

* Refer to 4-4. Connecting the AC

Adapter and Cable.

(1) Set the paper.

* Refer to 5. Inserting Paper.

(2) Close the top cover completely.

* Refer to 5. Inserting Paper.

(3) Wait for the thermal head to cool

down.

(1) Turn off the power and request

repair.

(2) Remove the paper fragments or

other foreign matter.

Remove the paper fragments or other foreign matter.

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8-3. Printing Problems

Symptom Cause Solution

The printer does not print.

Print is too dark or blurred.

Print is too faint. (1) Print density setting in the

Printing is uneven. (1) Paper fragments or other

Vertical marks appear on the printout.

(1) The interface cable is

disconnected or broken.

(2) The printer setup is not correct.

(1) Print density setting in the

printer setup is incorrect.

(2) The thermal head is damaged.

printer setup is incorrect.

(2) The thermal head is damaged.

foreign matter are stuck to the heating elements of the thermal head.

(2) The setting of the printer setup

is incorrect.

(3) Foreign matter is stuck on the

platen roller.

(4) The thermal head is damaged.

(1) Foreign matter is stuck in or

dropped into the paper transport.

(2) Foreign matter is stuck on the

thermal head.

(3) The thermal head is damaged.

(1) Connect the interface cable

correctly, or replace it.

* Refer to 4-1. Connecting the

Interface Cable

(2) Amend the setting.

Example: Baud rate mismatch

* Refer to 9-2. Changing the Setup.

(1) Set the printe r at the suitable print

density and/or print speed for the print paper.

* Refer to 9-2. Changing the Setup.

(2) Turn off the power and request

repair.

(1) Set the printe r at the suitable print

density and/or print speed for the print paper.

* Refer to 9-2. Changing the Setup.

(2) Turn off the power and request

repair.

(1) Check and clean the thermal head.

* Refer to 10-3. Cleaning the

Thermal Head

(2) Set the printer at th e suitable print

density and/or print speed for the print paper. Amend the setting.

* Refer to 9-2. Changing the Setup.

(3) Remove the foreign matter from

the platen roller.

* Refer to 10-2. Cleaning the Platen

Roller

(4) Turn off the power and request

repair.

(1) Clean the paper transport.

* Refer to 10-1. Cleaning Paper

Holder and Paper transport

(2) Clean the thermal head.

* Refer to 10-3. Cleaning the

Thermal Head

(3) Turn off the power and request

repair.

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9. Special Mode (Test Print, Setup Menu...)

9-1. Test Print

Ensure that paper is set in the printer. Turn off the power switch on the printer, then turn it on again while pressing the FEED button on the control panel. This outputs the following printout.

Caution: Press and hold the FEED button until the printer starts

printing.

Special Mode

1.Test Print

2.Setup Menu

3.Hex Dump

4.Command Trace

5.Sample Print

6.End

<Set> Press FEED button for the number of times as the same as your selecting item, and wait more than 1 second.

Paper feed direction

用紙送り方向

Then Press the FEED b

utton once (select 1. Test Print) to start a test print.

The printer automatically cuts the paper and stops after performing a set amount of printing. To terminate the test print while in progress, press the FEED button. This cuts the paper and terminates printing.

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Test Print (Example)

Firmware Number KA02041-Jxxx Firmware Version 01A (0xxxxx) 123456

Memory Switch 1

Power On Status Enable Receive Buffer 4KByte Busy Condition Bufferfull Receive Error ?Print Auto LF Disable DSR(#6)Reset Disable INIT(#25)Reset Disable USB Soft Reset Enable

Memory Switch 2

Cover Open Error Auto Recovery Error Auto Recovery Batch (COM IF) Enable Batch (Other IF) Disable Serial Number Disable ASB Enable Font-B Mode1

Paper Width 80mm/48columns Max Speed 180mm/s Print Density 100%

Hardware

Error Alert None Buzzer Interval Pattern 2 Buzzer Repetition Three Graph/User NV-MEM 384KB/192KB Cut at CoverClose Disable PNE Detect Enable

Interface

Baudrate 115200BPS Format 8NONE1 Protocol DSR/DTR USB Printer

!"#$%&'()*+,-./0 1234 56789:;<=>?@ABCDE FGHI JKLMNOPQRSTUVWXYZ [\]^ _~abcdefghIjklmno pqrs

∬

The Firmware Number and Firmware Version vary according to the model. “123456”is an example serial number.

Paper feed direction

用紙送り方向

∬

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9-2. Changing the Setup

This section explains how to setup the printer without using a PC. Alternatively, when the printer is connected to a Windows PC, the settings can be changed using the utility software on the enclosed CD. For instructions on installing and using the utility software, refer to the "Installation Guide" and "Utility User's Guide" located in the \Manual\Software\English folder of the CD.

• Installation Guide : FP1000_InstallGuide1_en.pdf

• Utility User's Guide : FP1000_UtilityGuide_en.pdf

The "Installation Guide" and "Utility User's Guide" can also be viewed by loading the CD in your PC’s CD drive and selecting "Manuals" on the "Thermal Printer Setup" screen that appears.

Setting Example Select a higher print density

Print Density Changed from 100% to 130%

Perform setup as follows:

1. Check the printer state prior to setting.

(1) The power is off. (2) The paper roll is set. (3) The cover is closed.

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2. Ensure that paper is set in the printer. Turn off the power switch on the printer, then

turn it on again while pressing the FEED button on the control panel. This outputs the printout shown in section 9-1.

Then Press the FEED button twice (to select 2. Setup Menu) enters setup mode and prints the following menu.

Setup Menu

1.Setting

2.Setup Print

3.Save & End

4.Default Set

<Set> Press FEED button for the number of times as the same as your selecting item, and wait more than 1 second.

<Return> Continue to press FEED button more than 1 second.

Paper feed direction

用紙送り方向

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3. Then Press the FEED button once (to select 1. Setting) enters setting

mode and prints the following setting groups.

Setting

1.Memory Switch 1

2.Memory Switch 2

3.Print

4.Hardware

5.Interface

<Set> Press FEED button for the number of times as the same as your selecting item, and wait more than 1 second.

<Return> Continue to press FEED button more than 1 second.

Paper feed direction

用紙送り方向

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4. Then Press the FEED button three times (to select 3. Print) selects the

Print group and prints the following setting options.

1.Paper Width 80mm/48columns

2.Max Speed 180mm/s

3.Print Density 100%

<Set> Press FEED button for the number of times as the same as your selecting item, and wait more than 1 second.

<Return> Continue to press FEED button more than 1 second.

<Setup Menu> Continue to press FEED button more than 3 seconds.

Paper feed direction

用紙送り方向

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5. Then Press the FEED button three times (select 3.Print Density) selects

the Print Density setting and prints the following Print Density settings.

Print Density 100%

1.70%

2.80%

3.90%

4.100%

5.110%

6.120%

7.130%

<Set> Press FEED button for the number of times as the same as your selecting item, and wait more than 1 second.

<Return> Continue to press FEED button more than 1 second.

<Setup Menu> Continue to press FEED button more than 3 seconds.

Paper feed direction

用紙送り方向

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6. Then Press the FEED button seven times (to select 7. 130%) returns to

the Print settings group. Changed items are displayed in bold and underlined.

1.Paper Width 80mm/48columns

2.Max Speed 180mm/s

3.Print Density 130%

<Set> Press FEED button for the number of times as the same as your selecting item, and wait more than 1 second.

<Return> Continue to press FEED button more than 1 second.

<Setup Menu> Continue to press FEED button more than 3 seconds.

To exit t

o the previous level (<Return>)

⇒ Go to Section 7-1

To exit directly to the setup menu (<Setup Menu>)

⇒ Go to Section 7-2

Paper feed direction

用紙送り方向

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7-1. Exiting to Previous Level

Hold the FEED button down for 1 second or more until the buzzer sounds twice. Release the FEED button after the buzzer sounds.

This returns to the previous level and prints the Setting group options.

Setting

1.Memory Switch 1

2.Memory Switch 2

3.Print

4.Hardware

5.Interface

<Set> Press FEED button for the number of times as the same as your selecting item, and wait more than 1 second.

<Return> Continue to press FEED button more than 1 second.

Paper feed direction

用紙送り方向

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Hold down the FEED button again for 1 second or longer until the buzzer sounds twice. Release the FEED button after the buzzer sounds.

This returns to the previous level and prints the Setup Menu.

Setup Menu

1.Setting

2.Setup Print

3.Save & End

4.Default Set

Paper feed direction

Proceed to step

<Set> Press FEED button for the number of times as the same as your selecting item, and wait more than 1 second.

<Return> Continue to press FEED button more than 1 second.

用紙送り方向

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7-2. Exiting Directly to Setup Menu

Hold the FEED button down for 3 seconds or more to return to the Setup Menu.

Although holding down the FEED button for a long time causes the buzzer to sound twice after 1 second, ignore this and continue to press the FEED button. After about 3 seconds, the buzzer sounds three times and the following menu is printed.

Setup Menu

1.Setting

2.Setup Print

3.Save & End

4.Default Set

Paper feed direction

Proceed to step

<Set> Press FEED button for the number of times as the same as your selecting item, and wait more than 1 second.

<Return> Continue to press FEED button more than 1 second.

− 48/83 −

用紙送り方向

8. Pressing the FEED button three times (to select 3. Save & End) saves the

settings, cuts the paper, and then exits setup mode.

Caution: If the power switch of the printer is turned off without

selecting "Save & End", any changes made will not be saved.

 Checking the Settings

To check that the settings have been applied, follow the instructions in section 9.1 to perform a test print. The test print includes a list of printer settings. Use this to confirm your changes.

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9-3. Setup Settings

Setting Groups

Settings Group Description

Memory Switch 1

Memory Switch 2 3 Print 4 Hardware 5 Interface Serial and USB interface settings

Setting Items and Detailed Setting Items

(Note) Setup items and the default values depend on the printer model and/or area.

(1) Memory Switch 1 Group

Item Description Setting Value

Power On Status

Receive Buffer

3 Busy Condition

4 Receive Error

5 Auto LF

6 DSR(#6)Reset

7 INIT(#25)Reset

8 USB Soft Reset

Memory Switch 1 settings Memory Switch 2 settings Print settings Hardware settings

(This group is not displayed on printers with a LAN interface.)

Specifies Power ON notification.

Specifies receiver buffer size.

Sets the printer as BUSY (data reception not available).

Specifies what to do when a receive error occurs using the serial interface.

Specifies whether the CR code generates an automatic line feed.

Specifies whether receiving DSR (#6) via the serial interface triggers a hardware reset.

Specifies whether receiving INIT (#25) via the serial interface triggers a hardware reset.

Specifies whether a USB Soft Reset triggers a hardware reset when using printer class USB.

Enable

Disable

2 1245bytes

4Kbytes

12Buffer full

Offline/Buffer full

12?Print

Ignore

12Enable

Disable

12Enable

Disable

12Enable

Disable

12Enable

Disable

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(2) Memory Switch 2 Group

Item Description Setting Value

Cover Open Error

Error

3 Batch (COM IF)

4 Batch (Other IF)

5 Serial Number

6 ASB

7 Font-B

Recovery method for Cover Open Error during print

What to do at power on or after recovery from error "Auto Recovery": Perform auto recovery to enable data reception. "Recovery by CMND": Discard any received data until a reset command is received.

Specifies whether to use batch printing for the serial interface

Specifies whether to use batch printing for the USB or LAN interface

Specifies iSerial Number notification for USB "Disable": Returns “0” as the iSerial

Number.

"Enable": Returns the manufacturing

serial number as the iSerial Number

Specifies whether to enable the automatic status transmission function (ASB: Automatic Status Back)

Specifies the number of columns for font B (horizontal x vertical)

"Mode1" 10x24 "Mode2" 9x24

Auto Recovery

Recovery by CMND

12Auto Recovery

Recovery by CMND

12Enable

Disable

12Enable

Disable

12Enable

Disable

12Enable

Disable

12Mode1

Mode2

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(3) Print Group

3 Print Density

Item Description Setting Value

80mm/48columns

Paper Width

Max Speed

Paper width and number of characters per line

Maximum print speed

The maximum for printing ladder barcodes and two-dimensional codes is 120mm/s.

Print density

The smaller the value the lower the print density. The higher the value the higher the print density.

80mm/42columns

58mm/35columns

58mm/32columns

100mm/s

110mm/s

120mm/s

130mm/s

140mm/s

150mm/s

160mm/s

170mm/s

180mm/s

70%

80%

90%

100%

110%

120%

130%

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(4) Hardware Group

Error Alert

Buzzer Interval

Buzzer Repetition

Graph/User

NV-MEM

Cut at Cover

6 PNE Detect

Item Description Setting Value

Whether to sound a buzzer when an error occurs "None":

Does not beep.

"One Time": "Continuous":

Beeps four times.

Beeps continuously.

None

One Time

Continuous

The buzzer tone to use during printing

The buzzer beeps in the following cases during printing:

• FEED button pressed while cover

open

• Buzzer command received

1 2 3 4 5

Pattern 1 Pattern 2 Pattern 3 Pattern 4 Pattern 5

(ESC p 03h t1 t2 t3)

The number of buzzer beeps during printing

Zero specifies no buzzer. The buzzer beeps in the following cases during printing:

• FEED button pressed while cover

open

• Buzzer command received

Zero

One

Two

Three

Four

Five

(ESC p 03h t1 t2 t3)

NV graphic memory size and user NV memory size

Specifies the size of the registration area for graphics images and NV bit images, and the size of the area for

384KB/192KB

448KB/128KB

512KB/64KB

576KB/0B

storing any user data. Whether to trigger the cutter when the

cover is closed. Whether to notify when near the paper

end

12Enable

Disable

12Enable

Disable

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*1 "Error Alert"

The operation when a "continuous" buzzer tone is output is as follows: (Note) To stop the buzzer during continuous beeping, press the FEED button.

• Recoverable Error (Excluding Paper Near End)

• Hardware Error

*2 "Buzzer Interval"

The buzzer patterns are as follows:

• Pattern 1 40msON / 120msOFF

• Pattern 2 140msON / 140msOFF

• Pattern 3 200msON / 200msOFF

• Pattern 4 10msON / 50msOFF

• Pattern 5 30msON / 50msOFF

Continuous beeping of 500mSecON/200mSecOFF

Continuous beeping of 1000mSecON/500mSecOFF

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(5) Interface Group

Item Description Setting Value

Baud rate Baud rate for the serial interface

Format Data format for the serial interface

3 Protocol

4 USB Class for USB interface

Buffer control protocol for the serial interface

(Note) This group is not display ed for printers with a LAN interface.

2400BPS

4800BPS

9600BPS

19200BPS

38400BPS

57600BPS

115200BPS

7EVEN1

7ODD1

8NONE1

8ENEN1

8ODD1

5 12DSR/DTR

XON/XOFF

12Printer

V-COM

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9-4. HEX Dump

Ensure that paper is set in the printer. Turn off the power switch on the printer, then turn it on again while pressing the FEED button on the control panel. This outputs the printout shown in section 9-1.

Pressing the FEED button three times (select 3. Hex Dump) enters HEX dump mode.

This mode prints all the data sent to the printer as hex code. It is useful for checking whether the control codes being sent to the printer by the PC program are correct. To clear this mode, turn the power switch off and on again.

HEX Dump Print (Example)

Hex Dump

000000 1B 40 1B 4D 02 1B 74 01 .@.M..t.

Addres s ASCII

Hex

∬

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9-5. Command Trace

Ensure that paper is set in the printer. Turn off the power switch on the p rinter, then turn it on again while pressing the FEED button on the control panel. This outputs the printout shown in section 9-1.

Pressing the FEED button four times (select 4. Command Trace) enters command trace mode.

This mode prints all the data sent to the printer in ASCII format (with ESC/POS command explanations). It can be used to analyze the ESC/POS commands sent to the printer by the PC program. To clear this mode, turn the power switch off and on again.

Command Trace Print (Example)

Command Trace

<1B40:Initialize printer (ESC @)>

<1B4D02:Set ANK font C (ESC M n)>

<1B7480:Set character code table (ESC t n)>

1D4200:Disable reverse printing (GS B n)>

<1B6102:Set justification RIGHT (ESC a n)>

<1C2E:Reset kanji mode (FS .)>

Fujitsu Isotec

<0A:Print and line feed (LF)>

∬

a. Undefined commands or commands with abnormal command parameters are treated

as errors and printed with background and foreground reversed. b. Meaningless and unnecessary commands are printed with an underline as a warning. c. Command codes are printed in bold.

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9-6. Sample Print

Ensure that paper is set in the printer. Turn off the power switch on the printer, then turn it on again while pressing the FEED butto n on the contro l panel. This outputs the printout shown in section 9-1.

Pressing the FEED button five times (select 5. Sample Print) enters sample print mode.

This mode prints an explanation of FEED button operation, performs a paper cut, and then prints sample patterns. (The FEED button explanation is only printed at the first time.)

" Press FEED button.

Short : Next pattern

Long : Same pattern"

After printing, pressing the FEED button briefly (less than one second) prints the following samples, one at a time.

* "Receipt"  "Coupon"  "Bar Code"  "Receipt" in turn. (Printing

pauses after each sample. Press the FEED button to print the next sample.)

Pressing the FEED button for a long time (one second or longer) prints the previous sample again.

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To clear sample print mode, turn the power switch off and on again.

Sample print mode performs a cut after each sheet is printed.

Sample print mode uses the 80mm or 58mm pattern depending on the paper width setting in setup.

If a recoverable error occurs, the sample print resumes after recovery.

The following page shows examples printouts.

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"Receipt" Pattern "Coupon" Pattern

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"Bar Code" Pattern

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<Printing Results of Sample Print, 58mm Pattern> "Receipt" Pattern "Barcode" Pattern

"Coupon" Pattern

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10. Regular Cleaning

The print quality may be impaired by paper particles, dust, or other material. To avoid this problem, remove any paper particles or dust from the paper holder, the paper transport, the platen roller, and the thermal head as described below. Perform cleaning every six months.

10-1. Cleaning Paper Holder and Paper Transport

(1) Be sure to turn off the printer power. (2) Open the top cover. (3) Wipe off any dust, paper particles, glue, or other foreign material from

the paper holder and paper transport using a soft, dry cloth.

Paper Holder and Paper Transport

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10-2. Cleaning the Platen Roller

(1) Be sure to turn off the printer power. (2) Open the top cover. (3) Wipe off any dust, paper particles, glue, or other foreign material from

the platen roller using a soft, dry cloth.

Platen Rolle

Caution: Do not damage or dent the platen roller.

Dents on the platen roller will cause incomplete printing and/or line feed failure.

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10-3. Cleaning the Thermal Head

(1) Be sure to turn off the printer power. (2) Open the top cover. (3) Using an alcohol solvent, remove black paper particles and other residue

from the surface of the thermal head.

Thermal Head

Caution: The thermal head can easily be damaged. Clean it carefully

using a soft cloth to avoid any damage.

Caution: The thermal head is still hot immediately after printing. Leave

it to cool for about ten minutes before cleaning.

Caution: The thermal head may be damaged by static electricity. Take

care to avoid exposing it to static electricity.

Caution: Wait until alcohol from the cleaning solvent has thoroughly

dried before turning on the printer power.

Caution: Use only alcohol or isopropyl alcohol solvents.

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11. Interface

11-1. Serial Interface

(1) Transmission Interface Specifications

Transmission Method

Line Type Input/Output

Circuit Baud Rate

Transmission Code Type

Transmission Code Format

Transmission Sequence

Transmission Code

Error Control Parity check (Setup Settings) Connection Line

Length

Protocol DSR/DTR, XON/XOFF (Setup Settings)

Asynchronous

Full duplex Input: MAX211 Equivalent

Output: MAX211 Equivalent 2400, 4800, 9600, 19200, 38400, 57600, 115200BPS

(Setup Settings) 7 or 8 bits

Start bits: 1 bit Stop bits: 1 bit Data bits: 7 or 8 bits (Setup Setti ngs) Parity: NONE, ODD, EVEN (Setup Settings) Mark(1)

ST b0 b1 b2 b3 b4 b5 b6 b7 PT SP Space(0) LSB to MSB

JIS code

Max. 15m: (When power is supplied from the power

connector)

Max. 2m: (When power is supplied from the interface

connector)

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(2) Serial Interface Connector

Pin N o . Sign al Name Direction Signal Line Name

SG - Signal Ground 2 TXD Output Transmit Data 3 RXD Input Receive Data 4 RTS Output Request to Send 5 CTS Input Clear to Send 6 DSR Input Data Set Ready 7 SG - Signal Ground

8~12 N.C - No Connection

13 SG2 - +24V Ground 14 SG2 - +24V Ground

15~17 N.C - No Connection

18 +24V - Mechanical Drive Power 19 +24V - Mechanical Drive Power 20 DTR Output Data Terminal Ready

21~24 N.C - No Connection

25 INIT Input Forcible Reset Signal

Caution: When the po wer is supplied from the power conne ctor, ens ure

the pins shaded in grey are not connected.

Caution: Use a lock screw with an imperial thread on the connector.

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(3) Connection Cable

The connection setup shown in the following figure is recommended.

Host Print er

FG < > FG 1DCD< >SG 1 2RXD< >TXD2 3TXD< >RXD3 4DTR< >RT 5SG< >CT 6DSR< >DSR6 7RT 8CT

<> <>

>DTR 20

9RI< >N.C22

Caution: Supplying power from the interface connector is prohibited.

4 5

SG7 N.C8

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11-2. USB Interface

(1) Type-B Connector: 4 Pins

Pin No. Signal Name Direction Signal Line Name

1 2 3 4

Caut ion: Use a shielded USB cable.

VBUS Input VBUS

D-inB Input/Output D-

D+inB Input/Output D+

SG - Signal Ground

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11-3. LAN Interface

(1) LAN Interface Connector

Pin No. Signal Name Direction Signal Line Name

1 2 TX- Output Output data 3 RX+ Input Input data 4 N.C - 5 N.C - 6 RX- Input Input data 7 N.C - 8 N.C - -

(2) LED

No. Meaning Description

3 Status

TX+ Output Output data

1 2 3

10BASE-T Link

100BASE-TX Link

Lights up when the connection is recognized as 10BASE-T

Lights up when the connection is recognized as 100BASE-TX

Lights up for a period of time (50msec) when packets are received

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(3) DIP Switches

Caution: These switches are for maintenance. During normal usage,

leave them all in the OFF state.

No. ON OFF

1 2 Settings Information Initialization 3 Settings Information 4 Self-diagnosis Print -

- Off (Fixed)

1 2 3 4

Pro

cedures

for Settings Initialization

1) Turn off the printer power.

2) Set No.2 DIP switch to ON.

3) Turn on the printer power. Initialization takes about five seconds.

4) Turn off the printer power.

5) Set No.2 DIP switch to OFF.

Procedures for Test Print from LAN Board

1) Turn off the printer power.

2) Set No.3 and No.4 DIP switches to ON.

3) As soon as the printer power is turned on, a test print is performed.

4) Turn off the printer power.

5) Set No.3 and No.4 DIP switches to OFF.

Caution: Be careful with DIP switch operations.

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11-4. Drawer Kick Connector

Pin No. Signal Name Direction Signal Line Name

1 2 *DRD1 Output Drawer Kick Drive Signal 1 3 DRSNS1 Input Drawer Sense Signal 1 4 +24V - Drive Power 5 *DRD2 Output Drawer Kick Drive Signal 2 6 SG -

FG - Frame Ground

Signal Ground

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Printer

Cable

Drawer 1

Drawer Open/Close

Drawer Kick

Solenoid (24Ω or bigger)

Drawer 2

Drawer Kick

Solenoid (24Ω or bigger)

Caution: The drawer connection cable should be of the shielded type. Caution: Simultaneous drive from the two drives is not available. Caution: Specify the ON time and OFF time (t1 and t2) for the drawer

using the pulse generation command (ESC p m t1 t2).

Caution: Set the drive duty cycle for the drawer in accordance with the

following formula: ON time/(ON time + OFF time) ≤ 0.2

Caution: Always use printer power (connector pin 4) for the drawer

power.

Caution: Use a draw er kick solenoid with a resistance value of at least

24Ω. If it is under 24Ω, the solenoid may be damaged by excess current.

Caution: This product uses a special-purpose modular connector for

the cash drawer and customer display connector. Do not attempt to use other types of connectors such as public telephone connectors.

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11-5. Power Specifications

(1) Standard Model

Operating Voltage: 24V ±10% Operating Current: 1.5A

Power Consumption: During standby: 3.0W or less/0.1A (Dual Interface)

4.5W or less/0.1A (LAN Interface) During operation: 38W or less /1.5A

(at 25°C, print density setting 100%, pape r w i dt h 80mm, print duty 9%)

(2) Built-in Power Supply Model

Rated Input Voltage: 100-240V, 50-60Hz

Rated Input Current: 1.1A

Power Consumption: During standby: 3.0W or less/0.1A (Dual Interface)

4.5W or less/0.1A (LAN Interface)

During operation: 38W or less /1.5A

(at 25°C, print density setting 100%, pape r w i dt h 80mm, print duty 9%)

Note: Drawer Kick Drive Current: Max. 1A

However, do not operate two drawer kick at the same time.

wer C

Warning: Use the specified AC adapter for the power supply.

onnector Pin Assignment

Pin No. Signal Name

+24V 2 SG 3 N.C

(If our AC adapter is not used, problems such as bad print quality, electromagnetic interference, or circuit noise may occur.)

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12. Specifications

12-1. General Specifications

(1) Printing Method: Direct Line Thermal Printing

(2) Print Speed: Maximum 180 mm/s (Monochrome only)

(3) Print Resolution: 8dot/mm (0.125mm)

(4) Relationship between Number of Print Column and Character Size

Body face ((Width)x(Height) dot)

ANK: Font A 32 columns: 12x24 35 columns: 12x24 ANK: Font B ANK: Font C 48 columns: 8x16 52 columns: 8x16

Kanji: Font A 16 columns: 24x24 17 columns: 24x24 Kanji: Font B 19 columns: 20x24 21 columns: 20x24

ANK: Font A Extension Font

ANK: Font B Extension Font

ANK: Font A 42 columns: 12x24 48 columns: 12x24 ANK: Font B ANK: Font C 64 columns: 8x16 72 columns: 8x16

Kanji: Font A 21 columns: 24x24 24 columns: 24x24 Kanji: Font B 25 columns: 20x24 28 columns: 20x24

ANK: Font A Extension Font

ANK: Font B Extension Font

32 column printing 35 column printing

38 columns: 10x24 42 columns: 9x24

32 columns: 12x24 35 columns: 12x24 38 columns: 10x24

42 columns: 9x24

42 column printing 48 column printing

51 columns: 10x24 56 columns: 9x24

42 columns: 12x24 48 columns: 12x24 51 columns: 10x24

56 columns: 9x24

Paper width: 58mm

42 columns: 10x24 46 columns: 9x24

Body face ((Width)x(Height) dot)

Paper width: 80mm

57 columns: 10x24 64 columns: 9x24

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(5) Character Sets

Alphanumeric character (95) International character (16 sets : Gothic) International character (14 sets : Mincho) Enlarged graphics (128 x 20 pages : Gothic) Enlarged graphics (128 x 9 pages : Mincho (It contain a Thai page)) Down-loaded registration (9 6) Hangul character (2350) Big5-2003 character (13501) GB18030-2000 character (28427) User-defined Kanji (94)

(6) Character Size

Body face Letter face

ANK: Font A

ANK: Font B

ANK: Font C 8 x 16 1.0 x 2.0 8 x 13 1.0 x 1.625 Kanji: Font A 24 x 24 3.0 x 3.0 24 x 24 3.0 x 3.0 Kanji: Font B 20 x 24 2.5 x 3.0 20 x 24 2.5 x 3.0 ANK: Font A

Extension Font ANK: Font B

Extension Font

(Width)x(Height)

dot 12 x 24 1.5 x 3.0 11 x 22 1.375 x 2.75 10 x 24

9 x 24

12 x 24 1.5 x 3.0 12 x 24 1.5 x 3.0

10 x 24

9 x 24

(Width)x(Height)

1.25 x 3.0

1.125 x 3.0

1.25 x 3.0

1.125 x 3.0

(Width)x(Height)

dot

9 x 17 9 x 17

9 x 22 9 x 22

(Note) Print Column, Character Size and Character Sets depend on the printer

model and/or area.

(Width)x(Height)

1.125 x 2.125

1.125 x 2.75

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(7) Outline View

Standard Model

Built-in Power Supply Model

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12-2. Cutter Specifications

(1) Cutting Method: Partial cut (the paper remains connected at one point)

Caution: Do not use the cutter continuously at a rate exceeding 10 cuts

per minute (1 cut per 6 seconds or more). Excessive use may cause a malfunction.

12-3. Paper Roll Supply Specifications

(1) Loading Method: Rolls are loaded manually. (2) Paper Near End: Detected when the remaining paper length is inadequate.

Caution: Core diameter φ18mm is supported.

12-4. Interface Specifications

(1) Serial (RS-232C) (2) USB (USB 2.0 Full-speed) (3) LAN (10BASE/100BASE-T)

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12-5. Environment Specifications

(1) Temperature

Operating Operation Guaranteed at: 0°C - 40°C

Print Quality Guaranteed at: 5°C - 35°C Non-operating -5°C - 60°C Transportation or storage (packaging) -20°C - 60°C

(2) Humidity

Operating Operation Guaranteed at: 10%-95%RH (no condensation)

Print Quality Guaranteed at: 10%-85%RH (no condensation) Non-operating 8%-95%RH (no condensation) Transportation or storage (packaging) 5%-95%RH (no condensation)

(3) Maximum Wet Bulb Temperature 29°C or less

Relative Humidity %

100

90 80 70 60

50 40 30 20 10

30°C /95%

Guaranteed

Operating

Range

0 10 20 30 40 50

Ambient Temperature °C

40°C /65%

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12-6. Reliability Specifications

(1) Printer Life 20 million line-feed

(When the recommended paper of 75μm is used)

(2) Head Life Running Life: 100km

(When the recommended paper of 75μm is used)

Pulse Life: 100 million pulses

(When the recommended paper of 75μm is used)

(3) Cutter Life

Paper Thickness 75μm: 1.5 million cuts

(When the recommended paper of 75μm is used)

65μm/85μm: 1.0 million cuts

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13. Usage Precautions

13-1. Paper Related Precautions

(1) High printing rates may cause blurred printing. Choose a suitable printing

rate to avoid blurring. Alternatively, set a suitable combination of print speed and print density to avoid blurring. (Refer to 9 Special Mode: 9-2. Changing the Setup.)

(2) Printing characters from a non-standard character set in a thin serif or

similar font will result in the characters appearing very faint. Use a bold sans serif font.

(3) To achieve quality printing without uneven pitch (expansion or

contraction), feed the paper 1mm (8 dots) or more when restarting printing or after cutting the paper.

(4) In sequential printing, slow data transfer may cause white lines to run

across the print, as printing and pausing are repeated alternately. If print quality has priority, use the Batch Print mode ("Batch (COM IF)", "Batch (OTHER IF)"). (Refer to 9 Special Mode: 9-2. Changing the Setup.)

(5) The top margin can be set to either 12mm or 3mm by a command. If the

top margin is set to 3mm, be sure to remove the printed paper each time the printing and cutting operation is completed as rollback of paper takes place before printing. If printed and cut paper is not removed, the partial cut section may be torn or the cut surface may be folded causing a paper jam. Also, use at least 30 mm of paper for each transaction.

(6) Setting a high value for print density (110 % and over) can result in blurred

or uneven printing at low temperatures, depending on the printing pattern. If print quality has priority, print at a lower speed. (Refer to 9 Special Mode: 9-2. Changing the Setup.)

(7) Do not switch from narrower paper to wider paper (e.g. 58mm to 80mm)

when printing is in progress. When using narrow-width paper, a part of the thermal head may directly come in contact with the platen roller without any paper present. This causes the head to wear down, resulting in poor printing quality. In addition, as the cutter blade also works at sections without paper, the cutter blade may wear down, resulting in a bad cut. Do not change paper width when printing is in progress.

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(8) If the paper has been left in the printer for a long time, it may deform and

cause faint printing. Therefore, if the paper has been left for a long time, feed the paper forward by 20-30mm before p ri nt i n g.

(9) If non-recommended paper is used, print quality and/or the thermal head

life cannot be guaranteed. In particular, use of paper containing “Na+, K+, or Cl-” may significantly shorten the life span of the thermal head.

(10) Using a non-recommended AC adapter may cause blurred and/or uneven

printing, so use only the recommended adapter.

(11) The paper may get marked during paper changing or wh en the top cover

is shut, so feed the paper forward by 20-30mm before printing.

13-2. Cutter Related Precautions

(1) Do not use the cutter continuously at a rate exceeding 10 cuts per minute

(1 cut per 6 seconds or more). Excessive use may cause a malfunction.

(2) Do not remove paper while it is still being cut. Doing so may cause

problems such as a paper jam.

(3) If the top margin is set at 3mm, be sure to remove the printed paper each

time the printing and cutting operation is completed as roll back of the printer paper takes place before printing. Not doing so may cause problems such as a paper jam.

13-3. Barcode/2D Code Printing Precautions

(1) When using thick paper, the printing speed and density should be adjusted

and readability should also be checked before using the printer as thick paper may cause blurring depending on the usage environment and the humidity. (Refer to 9 Special Mode: 9-2. Changing the Setup.)

(2) For 2D codes, adjust the printing speed and density to obtain a good

recognition rate. As readability varies depending on the module width, print density, ambient temperature, type of thermal roll paper, and reader performance, check this before using the printer. (Refer to 9 Special Mode: 9-2. Changing the Setup.)

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(3) If a barcode is printed at the top of the printer paper when it is first fed, or

at the bottom when paper feeding is completed, readability should be checked as accuracy in paper feeding may become unstable.

13-4. USB Interface Usage Precautions

(1) Connect the printer directly to the host computer. (2) Be sure to turn on the printer power before printing. (3) If an error occurs during printing, recover the printer from the error, and

then retry printing.

(4) Do not turn off the printer or disconnect the USB cable wh ile printing is in

progress. Using the host computer to set Stand-by mode, Sleep mode, Suspend mode or Pause mode is not recommended. If the printer does not work properly even after implementing the above, try re-connecting the USB cable or turning on the printer power again. If the printer still does not print properly, restart the host computer.

13-5. Installation Precautions

(1) Use the printer indoors only. Outdoor usage may cause printer malfunction

due to dust or other factors.

(2) When connecting a cable to the printer or shifting the position of the

printer, perform the operation while holding the middle cover of the printer at the sides using both hands. If you perform the operation holding the top cover, the top cover may open.

13-6. Modular Type Connector Usage Precautions

(1) This product uses a special-purpose modular connector for the cash drawer

and customer display connector. Do not attempt to use other types of connectors such as public telephone connectors.

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Fujitsu FP-1000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1. Appearance and Name of Components

1-1. Names of Components

1-2. Package Contents

2. AC Adapter

3. Paper Specifications

3-1. Paper Width

3-2. Paper Thickness

3-3. Paper Roll

3-4. Recommended Thermal Paper

4. Preparation

4-1. Connecting the Interface Cable (to the printer)

4-2. Connecting the Interface Cable (to the PC)

4-3. Connecting the Drawer Kick Cable

4-4. Connecting the AC Adapter and Cable

4-5. Removing the AC Adapter

4-6. Installing the Printer

4-7. Power On

4-8. Installing the Printer Software

5. Inserting Paper

5-1. Opening the Top Cover

5-2. Paper Width Setting (Width: 58mm / 80mm)

5-3. Setting the Paper

5-4. Closing the Top Cover

6-1. Control Panel

6. Control Panel

6-2. Error Indications

7. Paper Jam Prevention and Removal

7-1. Paper Jam Prevention

7-2. Paper Jam Removal

7-3. If the Top Cover Does Not Open

8. Troubleshooting

8-1. Problems at Power-on and Other Errors

8-2. Cutter Problems

8-3. Printing Problems

9. Special Mode (Test Print, Setup Menu...)

9-1. Test Print

9-2. Changing the Setup

9-3. Setup Settings

9-4. HEX Dump

9-5. Command Trace

9-6. Sample Print

10. Regular Cleaning

10-1. Cleaning Paper Holder and Paper Transport

10-2. Cleaning the Platen Roller

10-3. Cleaning the Thermal Head

11. Interface

11-1. Serial Interface

11-2. USB Interface

11-3. LAN Interface

11-4. Drawer Kick Connector

11-5. Power Specifications

12. Specifications

12-1. General Specifications

12-2. Cutter Specifications

12-3. Paper Roll Supply Specifications

12-4. Interface Specifications

12-5. Environment Specifications

12-6. Reliability Specifications

13. Usage Precautions

13-1. Paper Related Precautions

13-2. Cutter Related Precautions

13-3. Barcode/2D Code Printing Precautions

13-4. USB Interface Usage Precautions

13-5. Installation Precautions

13-6. Modular Type Connector Usage Precautions