Fujitsu F9600, F9600c User Manual

F9600



F9600

SINGLE LINE TELEPHONE

USER GUIDE

FUJITSU BUSINESS

COMMUNICATION SYSTEMS

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SINGLE LINE TELEPHONE

USER GUIDE

Fujitsu Business Communication Systems shall not be liable for

any commercial losses, loss of revenues or profits,

loss of goodwill, inconvenience, or exemplary, special, incidental,

indirect or consequential damages whatsoever, or

claims of third parties, regardless of the form of any claim

that may result from the use of this practice

THE SPECIFICATIONS AND INFORMATION PROVIDED

HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND

ARE NOT A WARRANTY OF ACTUAL PERFORMANCE,

WHETHER EXPRESSED OR IMPLIED. THE SPECIFICATIONS

AND INFORMATION ARE SUBJECT TO CHANGE WITHOUT

NOTICE. ACTUAL PERFORMANCE MAY VARY BASED ON

INDIVIDUAL CONFIGURATIONS, USE OF COLLATERAL

EQUIPMENT, OR OTHER FACTORS.

9001

ISO

SECTION 119-046-015 Issue 1, January 2001

TABLE OF CONTENTS

Title Page

INTRODUCTION ...................................................................................1

GENERAL INFORMATION...................................................................3

FEATURE USAGE ................................................................................ 3

CALL PROGRESS TONES...................................................................3

Internal Dial Tone............................................................................ 3

External Dial Tone .......................................................................... 3

Recall Dial Tone.............................................................................. 3

Busy Tone....................................................................................... 4

Service Tone................................................................................... 4

Reorder Tone.................................................................................. 4

Ringback Tone................................................................................ 4

Call Waiting Tone (Extension Call) .................................................4

Call Waiting Tone (Outside Call).....................................................4

Call Warning Tone ..........................................................................5

Do Not Disturb Tone .......................................................................5

Override Tone .................................................................................5

Meet-Me Conference Tone ............................................................. 5

Message Waiting Tone ...................................................................5

One Burst Tone............................................................................... 5

DISTINCTIVE RINGING........................................................................5

CLASS OF SERVICE (COS).................................................................6

RESTRICTION MODE (RSM) ............................................................... 6

FACILITY RESTRICTION LEVEL (FRL) ...............................................6

SYSTEM FORWARDING...................................................................... 6

FEATURE OPERATION ....................................................................... 7

Account Code .......................................................................................7

Account Code - Forced .........................................................................8

Annoyance Call Alarm .......................................................................... 9

Annoyance Call Hold .......................................................................... 10

Attendant Recall ................................................................................. 11

Authorization Code ............................................................................. 12

Automatic Alternate Routing (AAR) ....................................................13

Automatic Route Selection (ARS) ...................................................... 14

Automatic Route Selection - Manual Advance ...................................15

Bad Line Reporting ............................................................................. 16

Call Forward - All Calls ....................................................................... 17

Call Forward - Busy/No Answer .........................................................18

TABLE OF CONTENTS (Cont’d)

Title Page

Call Forward - Follow Me .................................................................... 19

Call Forward - No Answer ..................................................................21

Call Forward Password ...................................................................... 22

Call Forward Password - Follow Me ................................................... 23

Call Hold .............................................................................................25

Call Park/Retrieval ..............................................................................26

Call Pick-Up ........................................................................................ 28

Call Pick-Up Directed ......................................................................... 29

Call Pick-Up - Multi-Group .................................................................. 30

Call Transfer (to another Extension) ................................................... 31

Call Transfer (to an Outside Party) ..................................................... 32

Call Waiting - Answer/Alternate/Transfer ........................................... 33

Camp-On ............................................................................................36

Code Call ............................................................................................ 38

Data Secure - Selective ......................................................................39

Day/Night Change ............................................................................... 40

Dictation Machine Access .................................................................. 41

Do Not Disturb (DND) .........................................................................42

Do Not Disturb (DND) - Advisory Message ........................................43

Do Not Disturb (DND) - from another Extension ................................ 45

Do Not Disturb (DND) Override .......................................................... 46

Do Not Disturb (DND) Selective Exemption ....................................... 47

Eight-Way Conference ....................................................................... 48

Emergency Call to Attendant .............................................................. 50

Placing a Call ...................................................................................... 51

Executive Busy Override ....................................................................52

Executive Camp-On ........................................................................... 53

Group Paging through DT Speakers .................................................. 54

Hookflash Signal to Trunk .................................................................. 55

ISDN Calling Number Privacy ............................................................ 56

Last Number Redial ............................................................................58

Meet-Me Conference ..........................................................................59

Message Waiting (MW) - Overview .................................................... 60

Message Waiting - Time Stamped Callback (TSCB) .......................... 61

Message Waiting - Canned/Semi-Free Text ...................................... 63

Paging ................................................................................................ 65

Remote System Access (RSA) ...........................................................68

Silent Monitor ...................................................................................... 69

Silent Monitor by ACD Group ............................................................. 70

TABLE OF CONTENTS (Cont’d)

Title Page

Speed Calling ..................................................................................... 71

Three-Way Conference - Extension ................................................... 73

Three-Way Conference - Outside Party ............................................. 74

Universal Night Answer ......................................................................75

Universal Registration/Cancellation ....................................................76

Voice Message ...................................................................................77

Whisper Call Announce ...................................................................... 80

CUSTOMIZED LISTINGS ................................................................... 85

Paging Zone List ...........................................................................85

Code Call Zone List ...................................................................... 85

Code Call Paging Zones ............................................................... 86

Group Paging List ......................................................................... 86

LIST OF TABLES

Table Title Page

1 Feature Codes .................................................................81

2 Ringing Patterns............................................................... 84

iii

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INTRODUCTION

The F9600/ F9600c Single Line Telephone User Guide provides instructions for operating your single line telephone.

Please take the time to look through this guide in order to become familiar with the contents and organization. The following sections are included:

• General Information.

• Feature Operation.

• Tables and Lists.

Table 1, located at the back of this guide, lets you record frequently used feature codes. These codes let you use features available with the F9600/F9600c.

INTRODUCTION

F9600 is a registered trademark of Fujitsu Business Communication Systems.

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GENERAL INFORMATION

FEATURE USAGE

CALL PROGRESS TONES

A Flash is required in order to use many of the F9600/F9600c features. Firmly press and release the hookswitch to Flash. The timing defaults for holding down the hookswitch (the button that is pressed when the handset is placed on the handset cradle) are programmed into the system software. The following can occur:

• The call may disconnect if you hold the hookswitch down too long (over 1-1/2 seconds).

• The feature may not be activated if you do not hold down the hookswitch for a long enough time (at least a 1/2 second).

There are several different call progress tones generated by the F9600/F9600c system that you hear on your telephone receiver. They indicate the following:

• Feature availability.

• Feature registration or cancellation acceptance.

• Call waiting.

GENERAL INFORMATION

Internal Dial

Tone

External Dial

Tone

Recall Dial

Tone

Internal dial tone is the continuous humming that you hear when you lift the handset. This tone indicates that you may begin dialing.

External dial tone is heard when you lift the handset and dial a code for an outside line. This tone indicates that you can place an outside call.

Recall dial tone occurs after you press Flash during a conversation. The tone is three short beeps followed by internal dial tone. This shows that you have accessed the system correctly. You can now dial a feature code.

Busy Tone There are two types of busy tones in the F9600/

F9600c system:

•A standard busy tone (a repetitive .5 second tone followed by a .5 second pause) means that the dialed number is busy.

•A distinctive busy tone (a repetitive .2 second tone followed by a .1 second pause) means that the dialed number is busy. However, you can camp-on or override the busy number, depending on your extension's class of service.

Service Tone Service tone indicates that you have successfully

accessed a feature. This tone is a series of three short beeps.

Reorder Tone Reorder tone is a fast busy tone that indicates one

of the following conditions:

• Your extension's class of service does not include the requested feature.

• You have dialed an incorrect code or number.

• Your extension was left off-hook after the other party hung up.

• The line (privacy) you share with a Digital Telephone is busy when you lift the handset.

Ringback Tone Ringback tone is the ringing tone you hear after

you have dialed another extension or outside line. It consists of one second of ringing followed by two seconds of silence.

Call Waiting

Tone

(Extension

Call)

Call Waiting

Tone (Outside

Call)

Call waiting tone (extension call) is one short beep heard during your conversation that indicates another call is waiting.

Call waiting tone (outside call) is two short beeps to indicate that there is an outside call waiting.

Call Warning

Tone

Call warning tone is two brief bursts of tone indicating that the most expensive route has been chosen for your outgoing call.

Do Not Disturb

Tone

Override Tone Override tone is two seconds of the override tone

Meet-Me

Conference

Tone

Message

Waiting Tone

One Burst

Tone

Do not disturb tone is a continuous beep to indicate that the called party has registered Do Not Disturb at their extension.

followed by a continuous lower volume tone. The override tone is heard by all parties prior to an override. The lower volume tone is heard by all parties during the override.

Meet-Me conference tone is a three second tone heard during conference calls to indicate that additional parties are entering the conference.

Message waiting tone is a repetitive .5 second dial tone followed by a .5 second pause. When you have messages waiting, you will hear this tone instead of the internal dial tone when you pick up the handset.

One burst tone occurs when a caller camps-on to a busy extension. It is a .5 second tone that lets the busy extension know that there is a call waiting.

DISTINCTIVE RINGING

The F9600/F9600c system produces four different ringing patterns to indicate the source of incoming calls. The pattern of the ring distinguishes the type of call:

• Extension to extension call.

• Incoming call.

• Camp-On callback and forwarded call.

• Data call.

• Intercom call.

The ringing patterns are shown in Table 2 at the end of this guide.

CLASS OF SERVICE (COS)

There are references to your extension's Class of Service (COS) throughout this guide. Class of service allows or denies you access to various features within the F9600/F9600c system.

RESTRICTION MODE (RSM)

FACILITY RESTRICTION LEVEL (FRL)

SYSTEM FORWARDING

Extensions that are permitted access to outside lines may or may not be able to make the following types of calls, depending on the RSM of the extension:

• Local.

• Long distance.

• International calls.

Facility restriction level is assigned to your extension to establish the call waiting priority for ARS/AAR camp-ons.

System forwarding can be set up so that inside and outside calls can route to different destinations. System forwarding can forward to the following:

• Call Forward - No Answer (inside).

• Call Forward - No Answer (outside).

• Call Forward - Busy (inside).

• Call Forward - Busy (outside).

• Do Not Disturb (inside).

• Do Not Disturb (outside).

• Call Forward - All Calls (inside).

• Call Forward - All Calls (outside).

NOTES

1. You can override system forwarding by manually registering one of the extension Call Forward features.

2. System forwarding is programmed into the system data base. This feature may not be registered by an extension.

FEATURE OP ER ATION

ACCOUNT CODE

The Account Code feature lets you bill incoming and outgoing calls to a specific account. Multiple account codes can be entered for a call that is tied to multiple accounts.

To register an Account Code call:

Action Results

1. Dial the code _____ for an outside line and an outside number.

2. Ask the party to wait.

3. Press Flash. You hear recall dial tone.

The party is automatically placed on hold.

4. Dial the account code registration code _____.

FEATURE OPERATION

5. Dial the account code.

6. Press Flash. You return to the call.

NOTES

1. Your System Administrator sets the system configuration for the maximum number of account code digits allowed.

2. You are automatically reconnected to the dialed party if the account code you use is the maximum number of digits.

3. You must press Flash to reconnect to the dialed party if the account code you use is less than the maximum digit length.

ACCOUNT CODE - FORCED

Your class of service (COS) may require you to dial an account code to place outgoing calls. An outside line code is required before you begin dialing your outside number.

To register the Account Code-Forced feature:

Action Results

1. Dial the code _____ for an You hear recall dial tone. outside line.

2. Dial the account code. You hear recall dial tone.

3. Dial an outside number. You hear ringback.

1. Dial the code _____ for an You hear recall dial tone. outside line.

2. Dial an outside number. You hear recall dial tone.

3. Dial the account code. You hear ringback.

NOTES

1. You must dial your account code within ten seconds or the system times out and you hear reorder tone.

2. Press the # button after dialing the account code if the code used is less digits than the system maximum.

3. One of the above two procedures is selected for feature

operation based on programming.

ANNOYANCE CALL ALARM

The Annoyance Call Alarm feature lets you notify the System Administrator when a troublesome call occurs. A call report prints with the following information:

• Date.

•Time.

• Your extension number.

• Caller's extension or incoming telephone line identification number.

To activate the Annoyance Call Alarm:

Action Results

1. Remain on the line.

2. Press Flash. You hear recall dial tone. The caller is automatically placed on hold.

3. Dial the annoyance call You hear service tone. An

alarm code _____ . alert message is sent to

the System Administrator.

4. Press Flash to return to the

original call.

ANNOYANCE CALL HOLD

The Annoyance Call Hold feature lets you put an annoying caller on hold. This type of hold disables the calling extension by holding the call in the system for as long as you remain on the line.

To place a call in Annoyance Call Hold:

Action Results

1. Remain on the line.

2. Press Flash. You hear recall dial tone. The caller is automatically placed on hold.

3. Dial the annoyance call You hear service tone.

hold code _____ .

4. Notify your supervisor.

5. If needed, press Flash. You return to the original call.

ATTENDANT RECALL

The Attendant Recall feature lets you transfer a call back to the attendant. This is useful when a call has been misdirected and needs attendant assistance in order to be rerouted.

To transfer a call back to the attendant:

Action Results

1. Ask the connected party

to wait.

2. Press Flash. You hear recall dial tone. The connected party is automatically placed on hold.

3. Press 0. You hear ringback.

4. Announce the call to the

attendant.

5. Hang up.

NOTE

You do not have to wait for the attendant to answer after you hear ringback. However, it is courteous to announce the call.

AUTHORIZATION CODE

The Authorization Code feature lets you override possible calling restrictions at an extension and apply the calling privileges defined by your personal authorization code. The feature applies to only one call at a time. The procedure must be repeated for each successive call.

To place a call using your Authorization Code:

Action Results

1. Lift handset. You hear dial tone.

2. Dial the code _____ for an You hear dial tone if

outside line and an outside there is any restriction. number.

3. Dial the authorization code. You hear ringing if the call has been allowed.

You hear reorder tone if the call is still restricted.

NOTE

If all outside lines are busy, you hear distinctive busy tone instead of ringing. You cannot camp-on, but you may try the call again later.

AUTOMATIC ALTERNATE ROUTING

(AAR)

The AAR feature provides automatic selection of the least expensive outgoing line available. The selection is based on the outside number dialed. AAR provides alternate routing of private network (on-net) calls over a preprogrammed route pattern.

To place a network-linked AAR call:

Action Results

1. Lift handset. You hear internal dial tone.

2. Dial the AAR code _____ . You hear external dial tone.

3. Dial the network number. You hear ringback.

NOTE

Anytime you receive a distinctive busy tone after dialing, you have three options:

• Camp-On to the AAR route, hang up, wait for a camp-on callback.

• Hang up and try the call again later.

• Camp-On to the busy line, remain on the line, and wait for an available AAR route.

4. Dial your personal authorization code if you receive another dial tone.

NOTE

If you dial the wrong authorization code or wait too long to enter it, you receive reorder tone indicating your call cannot be completed.

AUTOMATIC ROUTE SELECTION (ARS)

The ARS feature is used to place an outgoing call over the least expensive route available using the outside lines.

To place an ARS call:

Action Results

1. Lift handset. You hear internal dial tone.

2. Dial the ARS code _____ . You hear external dial tone.

3. Dial the outside number. You hear ringback.

NOTE

Anytime you receive a distinctive busy tone after dialing, you have three options:

• Camp-On to the ARS route, hang up, and wait for a camp-on callback.

• Hang up and try the call again later.

• Camp-On to the busy line, remain on the line, and wait for an available ARS route.

4. Dial your personal authorization code if you receive another dial tone.

NOTE

If you dial the wrong authorization code or wait too long to enter it, you receive reorder tone indicating your call cannot be completed.

AUTOMATIC ROUTE SELECTION -

MANUAL ADVANCE

The ARS Manual Advance feature lets you use another outside line without redialing the entire number. This feature is useful if you connect to a bad outside line or receive a recorded announcement that the call cannot be completed.

To get another outside line without redialing the entire number:

Action Results

1. Tell the called party that the connection is bad.

2. Use the Bad Line Reporting feature, if desired.

3. Ask the party to hang up so that you can call back on a better line.

4. Press Flash. You hear recall dial tone.

5. Dial the ARS - manual Your number automatically advance code _____ . redials over a different

route.

NOTES

1. Manual Advance can be used as many times as necessary after the number is dialed.

2. You have ARS camp-on capability if you receive a distinctive busy tone.

BAD LINE REPORTING

The Bad Line Reporting feature lets you report a bad line to system maintenance. System maintenance prints a bad line report that includes the following fault logging information:

• Date.

•Time.

• Caller's extension or incoming line identification number.

To report a bad line:

Action Results

1. Remain on the line and ask the party to wait.

2. Press Flash. You hear recall dial tone.

The party is automatically placed on hold.

3. Dial the bad line reporting You hear service tone. code _____ .

4. Press Flash. You return to the original

connection.

5. Tell the party that you will call them back, or have them call you back.

NOTE

If you placed the call, you may use the ARS - Manual Advance feature to call the party back.

CALL FORWARD - ALL CALLS

The Call Forward - All Calls feature lets you forward all calls to another extension, an outside destination, or to the attendant console.

To forward all incoming calls to another extension:

Action Results

1. Lift handset. You hear dial tone.

2. Dial the call forward - all calls registration code _____ .

3. Dial the extension number or You hear service tone. outside number (including the code for an outside line) where you want to forward your calls.

4. Hang up.

To cancel Call Forward - All Calls:

Action Results

1. Lift handset. You hear dial tone.

2. Dial the call forward - all You hear service tone. calls cancellation code _____ .

3. Hang up.

CALL FORWARD - BUSY/NO ANSWER

The Call Forward - Busy/No Answer feature lets you automatically forward your calls to another extension or outside destination when your line is busy or you do not answer your phone within a preprogrammed time.

To forward all calls to another extension if your line is busy:

Action Results

1. Lift handset. You hear dial tone.

2. Dial the call forward -

busy/no answer registration code _____ .

3. Dial the extension number or You hear service tone. outside number (including the code for an outside line) where you want to forward your calls.

To cancel Call Forward - Busy/No Answer:

Action Results

1. Lift handset. You hear dial tone.

2. Dial the call forward - You hear service tone.

busy/no answer cancellation code _____ .

3. Hang up.

NOTE

Twelve seconds (3 to 4 rings) is the standard ringing time before the call automatically forwards.

CALL FORWARD - FOLLOW ME

The Call Forward - Follow Me feature lets you register the Call Forward

- All Calls feature to your extension from another telephone so that you

can receive your calls at this extension. Each time this feature is registered, the previous call forward registration is automatically canceled.

To register Call Forward - Follow Me from another extension:

Action Results

1. Lift handset. You hear dial tone.

2. Dial the call forward - follow me registration code ______ .

3. Dial your extension number. You hear service tone.

4. Hang up.

NOTE

Call Forward - Follow Me registration overrides Call Forward - All Calls.

To cancel Call Forward - Follow Me:

Action Results

1. Lift handset at the extension You hear dial tone. where the calls are being received.

2. Dial the call forward - You hear service tone.

follow me cancellation

code _____ and your extension number, if calling from another extension.

Call Forward - Follow Me (Cont'd)

Action Results

1. Lift handset at your extension. You hear dial tone.

2. Dial the call forward - all calls You hear service tone. cancellation code _____ .

3. Hang up.

CALL FORWARD - NO ANSWER

The Call Forward - No Answer feature lets you forward all calls to another extension or outside destination if you do not answer your telephone within a certain time.

To forward all calls to another extension if you do not answer within a certain time period:

Action Results

1. Lift handset. You hear dial tone.

2. Dial the call forward - no answer registration code _____ .

3. Dial the extension number or You hear service tone. outside number (including the code for an outside line) where you want to forward your calls.

4. Hang up.

NOTE

Twelve seconds (3 to 4 rings) is the standard ringing time before the call forwards.

To cancel Call Forward - No Answer:

Action Results

1. Lift handset. You hear dial tone.

2. Dial the call forward - no You hear service tone. answer cancellation code _____ .

3. Hang up.

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