Fujitsu ESPRIMO Q5030, ESPRIMO Q1500 Operating Manual

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ESPRIMO Q5030 / Q1500

Operating Manual
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Are there ...
... any technical problems or other questions which you would like help with?
our Hotline/Help Desk (see the enclosed Help Desk List or look us up on the Internet: http://ts.fujitsu.com/support/helpdesk.html)
your sales partner
your sales outlet
Further information can be found in the "Safety" and "Warranty" manuals.
The latest information on our products, tips, updates, etc., can be found on the internet under: http://ts.fujitsu.com
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Published by
Fujitsu Technology Solutions GmbH A26361-K1001-Z220-1-7619, Edition 8 2009/07
Produced by XEROX Global Services
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Introduction
ESPRIMO Q5030 / Q1500
Operating Manual
Important notes
Preparation for use
Operation
Settings in the BIOS Setup
Security functions
Troubleshooting and tips
July 2009 edition
Technical data
Index
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ESPRIMO is a registered trademark of Fujitsu Technology Solutions GmbH.
Microsoft Windows XP, Windows Vista and Windows 7 are registered trademarks of Microsoft Corporation.
VESA and DPMS are trademarks of Video Electronics Standards Association.
Pentium is a registered trademark of Intel Corporation, USA.
Kensington and MicroSaver are registered trademarks of ACCO World Corporation.
Adobe Reader is a trademark of Adobe Systems Incorporated.
All other trademarks referenced are trademarks or registered trademarks of their respective owners, whose protected rights are acknowledged.
Copyright © Fujitsu Technology Solutions GmbH 2009
All rights, including rights of translation, reproduction by printing, copying or similar methods, in part or in whole, are reserved.
Offenders will be liable for damages.
All rights reserved, particularly for rights created by patent grant or registration of a utility model or design.
Delivery subject to availability and technical modifications.
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Contents

Your ESPRIMO Q................................................................................................................................ 1
Notational conventions ......................................................................................................................... 2
Important notes .................................................................................................................................. 3
Safety notes.......................................................................................................................................... 3
Transporting the device ........................................................................................................................ 3
Cleaning the device .............................................................................................................................. 3
Energy saving, disposal and recycling ................................................................................................. 4
CE marking........................................................................................................................................... 4
FCC Class B Compliance Statement ................................................................................................... 5
Preparation for use............................................................................................................................. 7
Unpacking and checking the delivery................................................................................................... 7
Steps for initial setup ............................................................................................................................ 7
Setting up the device ............................................................................................................................ 8
Connect the monitor, mouse and keyboard.......................................................................................... 8
Connecting the monitor ................................................................................................................ 8
Connecting USB mouse ............................................................................................................... 8
Connecting USB keyboard ........................................................................................................... 8
Connecting the device to the mains voltage......................................................................................... 9
Connecting the power adapter ..................................................................................................... 9
Switching on for the first time: installing the software......................................................................... 10
Switching on monitor and device................................................................................................ 10
Installing the software................................................................................................................. 11
External devices, connecting.............................................................................................................. 11
Ports ........................................................................................................................................... 12
Connecting external devices to the USB ports........................................................................... 13
Operation........................................................................................................................................... 15
Switch the device on........................................................................................................................... 15
Switching off the device...................................................................................................................... 15
Power indicator................................................................................................................................... 16
Optical drive........................................................................................................................................ 17
Inserting a CD/DVD.................................................................................................................... 18
Removing a CD/DVD ................................................................................................................. 18
Wireless LAN/ Bluetooth radio component (optional)......................................................................... 19
Settings in the BIOS Setup.............................................................................................................. 21
Starting the BIOS Setup ..................................................................................................................... 22
Operating BIOS Setup........................................................................................................................ 22
Exiting BIOS Setup............................................................................................................................. 22
Security functions ............................................................................................................................ 23
Anti-theft protection with a Kensington Lock ...................................................................................... 23
BIOS setup security functions ............................................................................................................ 24
Configuring password protection in the BIOS Setup .................................................................. 24
Changing the password.............................................................................................................. 25
Cancelling passwords ................................................................................................................ 25
Troubleshooting and tips................................................................................................................. 27
Help if problems occur........................................................................................................................ 27
Troubleshooting.................................................................................................................................. 27
Power indicator fails to light after switching on........................................................................... 27
The device cannot be switched off with the ON/OFF switch ...................................................... 28
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Contents
Screen stays blank......................................................................................................................28
No mouse pointer displayed on the screen.................................................................................29
Time and/or date is not correct ...................................................................................................30
Error messages on the screen.................................................................................................... 30
Installing new software........................................................................................................................30
Hard disk contents, restoring ..............................................................................................................30
Tips ....................................................................................................................................................30
Technical data...................................................................................................................................31
ESPRIMO Q........................................................................................................................................31
Mains adapter .....................................................................................................................................32
Index...................................................................................................................................................33
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Your ESPRIMO Q...

... is available with various configuration levels with different hardware and software.
This manual tells you how to put your device into operation and how to operate it in daily use. This manual applies for all configuration levels. Depending on the configuration level chosen some of the hardware components described may not be available on your PC. Please observe the notes on your operating system.
Depending on the configuration selected, the operating system is preinstalled on your hard disk (e.g. Microsoft Windows).
Your device has a number of security features to ensure that no unauthorised persons can access your data. The security functions in the BIOS Setup also allow you to protect your data by means of passwords.
DeskUpdate allows you under some operating systems to easily and quickly install the latest drivers and operating system extensions with a few mouse clicks. DeskUpdate is contained on the
"Drivers & Utilities" CD/DVD.
Further information on this device is provided:
in the "Quick Start Guide" booklet
in the "Safety" manual
in the "Warranty" manual
in the operating manual for the monitor
in your operating system documentation
in the information files (e.g. *.PDF, *.HTML, *.DOC, *.CHM, *.TXT, *.HLP)
Some of the manuals mentioned can be found on in electronic form on the "Drivers & Utilities" CD/DVD or on the Internet under http://ts.fujitsu.com/support.
i
You can quickly access and view the required information on the screen using the Adobe Reader program, which is also on the CD/DVD. If necessary, you can also print out the
manuals.
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Your ESPRIMO Q...

Notational conventions

The meanings of the symbols and fonts used in this manual are as follows:
!
i
Texts which follow this symbol describe steps that must be performed in the
This font indicates screen outputs.
This font indicates programme names, commands, or menu items.
"Quotation marks" indicate names of chapters, data carriers, and terms that are being
This symbol indicates information which is important for your health or for preventing material damage.
This symbol denotes information shown on the device; failure to observe this information may pose a risk to health or lead to material damage.
This symbol indicates important information which is required to use the system properly.
order shown.
emphasised.
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Important notes

In this chapter you will find information regarding safety which it is essential to take note of when working with your device.

Safety notes

Pay attention to the information provided in the "Safety" manual and in the following safety notes.
!
During installing and operating the device, please observe the instructions on environmental conditions in the "
Preparation for use" chapter.
"
The supplied power cable conforms to the requirements of the country in which you purchased your device. Make sure that the power cable is approved for use in the country in which you intend to use it.
The mains adapter's power cable should only be connected to a mains socket if the device is connected.
Do not use the mains adapter for other devices.
Only use the mains adapter intended for your device, see chapter "
Make sure that the rated current of the mains adapter is not higher than that of the power system to which you connect the mains adapter.
ON/OFF switches do not disconnect the device from the mains voltage. To completely disconnect the mains voltage, remove the power plug from the power socket.
Technical data" chapter as well as the instructions in the
Technical data".

Transporting the device

Transport all parts separately in their original packaging or in a packaging which protects them from knocks and jolts, to the new site. Do not unpack them until all transportation
!
manoeuvres are completed.

Cleaning the device

Turn off all power and equipment switches and disconnect the power plug from the mains outlet.
!
Do not clean any interior parts yourself, leave this job to a service technician.
Do not use any cleaning agents that contain abrasives or may corrode plastic.
Ensure that no liquid enters the system.
Wipe the casing with a dry cloth. If particularly dirty, use a cloth that has been moistened in mild domestic detergent and then carefully wrung out. Use disinfectant wipes to clean the keyboard and the mouse.
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Important notes

Energy saving, disposal and recycling

Further information can be found on the "Drivers & Utilities" CD/DVD.

CE marking

CE marking for devices without radio component
The shipped version of this device complies with the requirements of the EEC directives 2004/108/EC "Electromagnetic compatibility" and 2006/95/EC "Low voltage directive".
CE marking for devices with radio component
This equipment complies with the requirements of Directive 1999/5/EC of the European Parliament and Commission from 9 March, 1999 governing Radio and Telecommunications Equipment and mutual recognition of conformity.
This equipment can be used in the following countries:
Belgium Denmark Germany Estonia
Finland France Greece UK
Ireland Iceland Italy Latvia
Liechtenstein Lithuania Luxemburg Malta
Netherlands Norway Austria Poland
Portugal Sweden Switzerland Slovakia
Slovenia Spain Czech Republic Hungary
Cyprus Bulgaria Rumania
Contact the corresponding government office of the respective country for current information on possible operating restrictions. If your country is not included in the list, then please contact the corresponding supervisory authority as to whether the use of this product is permitted in your country.
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Important notes

FCC Class B Compliance Statement

The following statement applies to the products covered in this manual, unless otherwise specified herein. The statement for other products will appear in the accompanying documentation.
NOTE:
This equipment has been tested and found to comply with the limits for a "Class B" digital device, pursuant to Part 15 of the FCC rules and meets all requirements of the Canadian Interference­Causing Equipment Standard ICES-003 for digital apparatus. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in strict accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
Fujitsu Technology Solutions GmbH is not responsible for any radio or television interference caused by unauthorised modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Fujitsu Technology Solutions GmbH. The correction of interferences caused by such unauthorised modification, substitution or attachment will be the responsibility of the user.
The use of shielded I/O cables is required when connecting this equipment to any and all optional peripheral or host devices. Failure to do so may violate FCC and ICES rules.
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Preparation for use

Please observe the safety information in the "
!
Important notes" chapter.

Unpacking and checking the delivery

It is recommended not to throw away the original packaging material! It may be required for reshipment at some later date.
Unpack all the individual parts.
Check the delivery for damage incurred during transportation.
Check whether the delivery agrees with the details in the delivery note.
Should you discover that the delivery does not correspond to the delivery note, notify your local
sales outlet immediately.

Steps for initial setup

Only a few steps are necessary to put your new device into operation for the first time:
Select location for device and set up device
Connect the monitor, mouse and keyboard
Check the voltage at the mains outlet and connect the device to an electrical outlet
Switch the device on
You will learn more about the individual steps in the following sections.
External devices
If you have received other devices in addition to your device (e.g. a printer or a modem), do not connect these until after the initial installation. The following sections contain a
i
description of how to connect these external devices.
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Preparation for use

Setting up the device

When installing your device, please read the recommendations and safety notes in the "Safety" manual.
!
The device should only be set up in the intended orientation, i.e. in a horizontal position.
We recommend that you place your device on a surface with good anti-slip qualities. In view of the multitude of different finishes and varnishes used on furniture, it is possible that the rubber or plastic feet of the device will mark the surface they stand on.
Do not expose the device to extreme environmental conditions (see " Protect the device from dust, humidity, and heat.
Make sure that the device is adequately ventilated. Never place the device on a soft surface (e.g. carpeting, upholstered furniture, bed). This may block the air vents underneath the device, which could cause damage to the device due to overheating.
Do not stack several devices on top of each other.
Technical data").

Connect the monitor, mouse and keyboard

The ports for the monitor, mouse, and keyboard are on the front and rear of the device.
You can only connect a USB mouse and keyboard to the device.
i
Monitor port (digital, analog with adapter)
USB port, black (USB mouse, USB keyboard)

Connecting the monitor

Follow the instructions contained in the monitor manual to prepare the monitor for operation
(e.g. connecting cables).
Plug the data cable into the monitor port of the device.

Connecting USB mouse

Connect the USB mouse to one of the USB ports on the device.

Connecting USB keyboard

Plug the rectangular connector of the keyboard cable into the rectangular socket on the
underside of the keyboard.
Insert the flat rectangular USB plug of the keyboard cable into a USB port of the device.
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Preparation for use

Connecting the device to the mains voltage

Connecting the power adapter

The supplied power cable conforms to the requirements of the country in which you purchased your device. Make sure that the power cable is approved for use in the country in which you intend to use it.
The mains adapter's power cable should only be connected to a mains socket if the device is connected to the mains adapter.
Do not use the mains adapter for other devices.
Only use the mains adapter intended for your device, see chapter " data".
Make sure that the rated current of the mains adapter is not higher than that of the power system to which you connect it (see technical data for the mains adapter).
1
Technical
3
2
Connect the mains adapter cable to the DC jack (DC IN) of the device (1).
Connect the power cable to the mains adapter (2).
Connect the power cable to a mains outlet (3).
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Preparation for use

Switching on for the first time: installing the software

If the device is integrated into a network, the user and server details as well as the network protocol are required during the software installation. Contact your network administrator if you have any questions about these settings.
When you switch on the device for the first time, the supplied software is installed and configured. Plan a reasonable amount of time for this, as this process must not be interrupted.
You may need the licence number for Windows during the installation. The licence number is located on a sticker on your device.

Switching on monitor and device

Switch the monitor on (see the operating manual for the monitor).
Once the installation has been started the device must not be switched off, unless the installation has been completed.
!
During installation, the device may only be rebooted when you are requested to do so!
The installation will otherwise not be carried out correctly and the contents of the hard disk must be completely restored.
1 = ON/OFF switch with power indicator
1
Press the ON-/OFF switch on the front of the device.
The power indicator glows and the device is started.
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Preparation for use

Installing the software

During installation, follow the instructions on screen.
Consult the operating system manual if there is anything unclear about the requested input
data.
You will find further information about the system as well as drivers, additional software and updates on the "Drivers & Utilities" CD/DVD.
i

External devices, connecting

Read the documentation on the external device before connecting it.
!
With the exception of USB and FireWire devices, always remove all power plugs before connecting external devices!
Do not connect or disconnect cables during a thunderstorm.
Always take hold of the actual plug. Never unplug a cable by pulling the cable itself.
Connect and disconnect the cables in the order described below.
Connecting cables
Switch off all equipment concerned.
Remove all the mains plugs for the equipment concerned from the mains sockets.
Plug in the cables at the device and peripheral equipment. Always pay careful attention to the
safety information provided in the "
Plug the data communication cables into the data/telephone network sockets.
Insert the mains plugs into earth-protected mains sockets.
Important notes" chapter and in the "Safety" manual.
Disconnecting cables
Switch off all equipment concerned.
Remove all the mains plugs for the equipment concerned from the mains sockets.
Unplug the data communication connectors from the data/telephone network sockets.
Unplug all cables from the device and peripheral equipment.
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USB and FireWire devices are hot-pluggable. This means you can connect and disconnect devices while your operating system is running.
i
Additional information can be found in the " section and in the documentation for the USB devices.
Connecting external devices to the USB ports"
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Preparation for use

Ports

The connections are located on the front and back of the device. The ports available on your device depend on the configuration level you have selected. The standard ports are marked with the symbols shown below (or similar).
e-SATA
i
Monitor port (digital, analogue with adapter)
Audio output (Line out), light green
USB - Universal Serial Bus, black
Antenna for WLAN
e-SATA port (device dependent)
Special software (e.g. drivers) must be installed and configured for some of the devices that you connect (see the operating system and device documentation).
You can also use the S-Video Out port (device dependent) as a SCART port if you connect an optional adapter cable.
LAN
Microphone jack, pink
Audio input (Line in)/SPDIF port, light blue
Mains input (DC IN)
LAN port
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Preparation for use

Connecting external devices to the USB ports

You can connect a wide range of external devices to the USB ports (e.g. printer, scanner, modem or keyboard).
Connect the data cable to the external device.
Connect the data cable to a USB port.
Read the documentation for the USB device to obtain full information about the installation of
Device drivers
USB devices are hot-pluggable. This means you can connect and disconnect devices while your operating system is running.
i
Additional information can be found in the documentation for the USB devices.
the device.
The devices you connect to the USB ports usually require no driver of their own, as the required software is already included in the operating system. However, if the USB device
i
requires its own software, please install it from the data carrier provided with the USB device.
To ensure USB 2.0, only a 3 m long cable may be used from the front USB port to the USB peripheral device.
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Preparation for use
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Operation

Switch the device on

If necessary, switch the monitor on (see the operating manual for the monitor).
Press the ON/OFF switch on the front of the device.
The power-on indicator lights blue and the device is started.

Switching off the device

Shut down the operating system properly. In Windows: via the Start menu and the Exit function.
If the operating system does not automatically switch the device into energy-saving mode or
switch it off, press the ON/OFF switch.
If the device is ready-to-use, the device consumes a minimum of energy.
If necessary, switch the monitor off (see the operating manual for the monitor).
The ON/OFF switch does not disconnect the device from the mains voltage. To completely disconnect the mains voltage, remove the power plug from the socket.
!
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Operation

Power indicator

The power indicators are on the front of the casing.
1 = Power indicator
1
The LED at the ON/OFF switch glows white:
The device is switched on.
The LED at the ON/OFF switch flashes white:
The device is switched on, the fixed disk or the optical drive is being accessed.
The LED at the ON/OFF switch does not glow:
The device is in energy-saving mode. After being switched on with the ON/OFF switch, the device powers up or returns to the state it was in before it entered energy-saving mode.
The LED at the ON/OFF switch does not glow:
The device is switched off (disconnected from the mains) or is ready for use. If the device is ready it can be enabled with the ON/OFF switch.
In energy-saving mode the device must not be switched off with the main power switch (if present) or disconnected from the mains, as this may result in data loss.
!
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Operation

Optical drive

This product contains a light emitting diode, classified in accordance with IEC 825-1:1993: LASER CLASS 1, and must therefore not be opened.
!
Handling CD/DVDs
Observe the following guidelines when handling CD/DVDs:
Avoid touching the surface of a CD/DVD. Hold CDs/DVDs by their edges!
Always store CDs/DVDs in their cases. This will protect them from dust, scratches
and other damage.
Protect your CDs/DVDs from dust, mechanical vibration and direct sunlight!
Avoid storing a CD/DVD in areas subject to high temperatures or humidity.
You may use 12-cm CDs/DVDs in the optical drive. Do not use any business card CDs or other small CDs.
i
When using CDs/DVDs of poor quality vibrations and reading errors may occur.
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Operation

Inserting a CD/DVD

The device must be switched on.
Gently insert the CD/DVD into the drive with
printed side facing upwards, until the CD/DVD is automatically drawn in.

Removing a CD/DVD

The device must be switched on.
Push the insert/eject button.
The CD/DVD will be ejected.
Remove the CD/DVD.
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Operation

Wireless LAN/ Bluetooth radio component (optional)

Depending on the configuration level chosen, your device is already equipped with wireless LAN and Bluetooth.
The modules for radio components are switched on during delivery. The radio components can only be switched off via the software.
The installation of a wireless LAN module not approved by Fujitsu Technology Solutions GmbH voids the permits issued for this device (see "
!
You can individually switch off the wireless LAN module using the appropriate software and Bluetooth module via the Device Manager.
i
Pay attention to the additional safety notes for devices with radio components provided in the "Safety" manual.
Details on using the wireless LAN are contained in the online help for your wireless LAN software and in the "Wireless LAN" manual. The "Wireless LAN" manual can be found on the "Drivers & Utilities" CD/DVD.
Details on using Bluetooth are contained in the online help for your operating system.
Technical data" chapter).
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Settings in the BIOS Setup

In BIOS Setup you can set the system functions and the hardware configuration of the device. The settings can only be changed via the keyboard.
When it is supplied, the device is set to factory default settings. You can change these settings in BIOS Setup. Any changes you make take effect as soon as you save and quit the BIOS Setup.
The main options in BIOS Setup are described in brief below:
Option Description
Standard CMOS Feature:
Advanced BIOS Feature:
Advanced Chipset Features:
Power Management Setup:
Load Setup Defaults:
Set Password: for password settings and safety functions. Save & Exit Setup: to exit the BIOS Setup. The current settings are saved. Exit without
Saving:
The following function keys can also be used:
Key Description
ESC to exit the BIOS Setup. The current settings are not saved. F10 to exit the BIOS Setup. The current settings are saved.
for system settings such as time, date, hard disks and BIOS version indicator.
for configuring the boot sequence. Three devices can be defined in the boot sequence (First Boot Device, Second Boot Device, Third Boot Device). Only these devices can be booted using the boot menu.
for information on the chipset.
for power management settings.
SATA mode (Serial Advanced Technology Attachment): You can choose between AHCI (Advanced Host Controller Interface) and IDE (Integrated Drive Electronics). The operating system only supports the mode in which the hard disk was installed. If the mode is altered without re-installing the operating system, the hard disk will no longer be recognised by the operating system and an error message will be displayed.
to restore factory settings.
to exit the BIOS Setup. The current settings are not saved.
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Settings in the BIOS Setup

Starting the BIOS Setup

Restart the device (switching On/Off or warm boot).
The following display briefly appears on the screen during start-up:
<ESC> Diagnostic screen <F2> BIOS Setup <F12> Boot Menu
When this message appears, press the function key F2 .
If a password has been assigned:
i
Enter the password and press the Enter key.
If you have forgotten the password, contact your system administrator or contact our Hotline/Help Desk.

Operating BIOS Setup

Use the cursor key or to select the menu you wish to access to make changes.
Press the Enter key.
The menu is displayed on the screen.
Use the cursor key or to select the field you wish to change.
Press the Enter key to confirm your selection. Press the ESC key to exit the selected menu.
Note the changed entries.

Exiting BIOS Setup

To exit BIOS Setup, select menu Save Exit Setup or Exit without Saving from the menu bar. You can then decide which settings you want to save.
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Security functions

Your device enables you to protect your system and personal data in a number of ways against unauthorised access. By combining these options, you can achieve maximum protection for your system.
In this chapter you will learn which security functions your device is equipped with, which advantages these functions offer you and how to configure and use them.

Anti-theft protection with a Kensington Lock

The device has a Kensington Lock device for the Kensington MicroSaver. With the Kensington MicroSaver, a sturdy steel cable, you can help protect your device from theft. The Kensington MicroSaver is available as an accessory.
Please consider that in the case of improper use, you yourself will also be unable to access your system and your data. Please note therefore the following hints:
!
Back up your data on external data carriers at regular intervals.
Some security functions need you to choose a password. Please be sure to note
these passwords, as otherwise you will no longer be able to access your system. We recommend that you make a note of the passwords and keep them in a safe place.
If you lose both the user and the admin passwords you will need to contact the help desk. The telephone numbers are contained in the supplied help desk list. Passwords are not covered by your warranty and a charge will be made for assistance.
Fit the Kensington MicroSaver on the corresponding device on your equipment.
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Security functions

BIOS setup security functions

The Security menu in BIOS Setup offers you various options for protecting your personal data against unauthorised access using passwords, e.g.:
Setup password: preventing unauthorised calls to BIOS Setup
System password: preventing unauthorised system access

Configuring password protection in the BIOS Setup

Setup and system passwords can be configured in the same way.
Before using the various options of password protection for your data security in the BIOS Setup, please note the following hints:
!
Be sure to note your passwords, as if you forget your password, you cannot access
your BIOS Setup and/or your system. Passwords are not covered by your warranty and a charge will be made for assistance.
Back up your data on external data carriers at regular intervals.
We recommend that you print out the following instructions, as these cannot be
displayed while setting the password.
Call BIOS Setup and select the Advanced BIOS Features menu. Select the type of protection you require under Security Option: Setup password or system
► Confirm your selection with the Enter key. ► Return to the BIOS Setup main menu. ► Select Set Password.
Enter the password and press the Enter key.
With Confirm new Password you are asked to confirm the password.
Enter the password again and press the Enter key.
The new password will take effect when the device reboots. If you have configured a setup password and want to call BIOS Setup, you must enter the setup
password.
Passwords can be up to eight characters long. You can use all alphanumeric characters and need not distinguish between uppercase and lowercase characters.
i
Please refer to section " operating the BIOS Setup.
With the password that you have set in BIOS Setup, you can also prevent booting of the operating system.
password.
Settings in the BIOS Setup" for a description of calling and
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Security functions

Changing the password

Call BIOS Setup and select the Advanced BIOS Features menu.
When changing the password, proceed exactly as for password assignment.

Cancelling passwords

To cancel a password (without setting a new password) run the following steps:
Call BIOS Setup and select the Set Password menu.
Press the Enter key twice, without entering a password.
The message Password Disabled will appear. The password will be cancelled after saving and exiting the BIOS Setup.
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Security functions
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Troubleshooting and tips

Refer to the safety notes in the "Safety" manual and in the " when connecting or disconnecting cables.
!
If a fault occurs, try to correct it as described in the following places:
in this chapter
in the documentation of the connected devices
in the help systems of the software used
in the documentation of your operating system
Preparation for use" chapter

Help if problems occur

Should you ever have a problem with your computer that you cannot solve yourself, in many cases you can solve it quickly using the SystemDiagnostics program pre-installed on your computer.
To start the SystemDiagnostics program, click Start - Programs - Fujitsu - SystemDiagnostics. If a problem is detected during the test run, the SystemDiagnostics program outputs a code (e.g.
DIFS code YXXX123456789123).
Take a note of this DIFS code and the ID number of your device. The ID number can be found
on the type rating plate on the back of the casing.
If you still need assistance resolving the problem, contact the relevant Help Desk for your
country (see the Help Desk List or go to your system and the DIFS code ready.
http://ts.fujitsu.com/support). Have the ID/serial No. of

Troubleshooting

Power indicator fails to light after switching on

Cause Troubleshooting
The mains voltage supply is faulty. ► Check whether the power cable is plugged properly
A26361-K1001-Z220-1-7619, Edition 8 27
into the device and a grounded mains outlet.
Switch the device on.
Page 34
Troubleshooting and tips

The device cannot be switched off with the ON/OFF switch

Cause Troubleshooting
System crash
Press the ON/OFF switch for at least 4 seconds,
until the device switches off.
The operating system is not shut-down properly in the process. Error messages are therefore possible the next time the system is booted.
It may take a few seconds before the system boots. This is while the system carries out a check.

Screen stays blank

Cause Troubleshooting
Monitor is switched off.
Power saving has been activated (screen is blank).
Brightness controls set to dark.
Power cable is not connected.
Monitor cable is not connected.
Switch your monitor on.
Press any key on the keyboard.
or
Deactivate the screen saver. If necessary, enter the
appropriate password.
Adjust the brightness control. For detailed
information, please refer to the operating manual supplied with your monitor.
Switch off the monitor and the device.
Check that the monitor power cable is properly
connected to the monitor and to a grounded mains outlet or to the monitor socket of the device.
Check that the device power cable is properly
plugged into the device and a grounded mains outlet.
Switch on the monitor and the device.
Switch off the monitor and the device.
Check that the monitor cable is properly connected
to the device and monitor.
Switch on the monitor and the device.
28 A26361-K1001-Z220-1-7619, Edition 8
Page 35
Troubleshooting and tips
Cause Troubleshooting
Wrong monitor has been set under Windows XP
Wrong monitor has been set under Windows 7
Restart the device. Press F8 while the system is booting.
Either the Windows Advanced Start Options menu or the menu for selecting the operating system appears.
If the menu for selecting the operating system
appears, press F8 .
Select Safe Mode or Safe Mode with Network.
Set the correct values for the attached monitor as
described in the operating manual of the monitor by selecting Start - Settings - Control Panel - Display and then the Appearance, Themes, Settings tabs.
Restart the device. Press F8 while the system is booting.
Either the Windows Advanced Start Options menu or the menu for selecting the operating system appears.
If the menu for selecting the operating system
appears, press F8 .
Select Safe Mode or Safe Mode with Network. Select Start – Control Panel – Appearance and Themes
– Display to set the correct values for the connected monitor, as explained in the monitor instructions.

No mouse pointer displayed on the screen

Cause Troubleshooting
The mouse is not correctly connected.
A26361-K1001-Z220-1-7619, Edition 8 29
Shut down the operating system properly.
Switch the device off.
Check that the mouse cable is properly connected
to the system unit.
If you use an adapter or extension lead with the mouse cable, check the connections.
Make sure that only one mouse is connected.
Switch the device on.
Page 36

Time and/or date is not correct

Cause Troubleshooting
Time and date are incorrect.
Set the correct time and date within the operating
system you are using.
or Set the correct time and/or date in the BIOS Setup.

Error messages on the screen

Error messages and their explanation are contained in the documentation for the programs used.

Installing new software

When installing programmes or drivers, important files may be overwritten and modified. You should backup your hard disk prior to installation so that you can still access the original data in the event of any problems following installation.

Hard disk contents, restoring

Should you need to restore your hard disk, the instructions are provided on the case of the "Recovery CD/DVD" (delivered with your system).

Tips

Topic Tip
Out of system resources
Other manuals
A26361-K1001-Z220-1-7619, Edition 8 30
If you have too many applications running at once, you may experience problems due to a lack of system resources.
Close unnecessary applications.
or
Run the applications in a different order.
You will find further manuals as PDF files on the "Drivers & Utilities" CD/DVD or on the Internet under http://ts.fujitsu.com/support.
Page 37

Technical data

ESPRIMO Q

Electrical data
Regulations complied with: IEC 60950-1, EN 60950-1, UL 60950
Protection class: III
Rated voltage range: 20V
Rated frequency: DC
Max. rated current: 4.5 A
Dimensions
Width/depth/height: 165 mm/167 mm/56 mm
Weight
in basic configuration: 1.3 kg
Environmental conditions
Environment class (3K2)
Environment class (2K2)
Temperature
Operating (3K2) 5 °C .... 35 °C
Transport (2K2) –25 °C .... 60 °C
Condensation in operating must be avoided.
The data sheet for this device provides further technical data. You will find the data sheet on the Internet under
i
http://ts.fujitsu.com/support.
CSA 22.2 No.60950-1
DIN IEC 721 part 3-3
DIN IEC 721 part 3-2
A26361-K1001-Z220-1-7619, Edition 8 31
Page 38
Technical data

Mains adapter

Electrical data
Rated voltage 100 V to 240 V (automatic)
Rated frequency 50 Hz to 60 Hz (automatic)
Max. rated current: 1.5 A
You can readily order an additional mains adapter and an additional power cable.
As mains adapter for your device, use only the LiShin S261113-E533-V15 or the Delta S261113-E533-V55.
!
32 A26361-K1001-Z220-1-7619, Edition 8
Page 39

Index

A
Anti-theft protection 21, 22 Audio input 12 Audio output 12
B
BIOS Setup
exiting 20 password protection 22 security functions 22 settings 19 starting 20
C
Cable
connecting 11
disconnecting 11 Cable, see Cable CD/DVD
handling 16
inserting 17
removing 17 CD/DVD Drivers&Utilities 4 CD/DVD User Documentation 4 CE mark 4 CE marking 4 Chain 21 Class B Compliance Statement 5 Configuration, BIOS Setup 19 Configuring the system 19 Connecting USB keyboard 8 Connecting USB mouse 8 Contents of delivery 7
Switching on for the first time 10 transporting 3
Devices
connecting 11, 13
ports 12 Dimensions 29 Disposal 4
E
Electrical data 29 Electromagnetic compatibility 4 Environmental conditions 29 Environmental data 29 Ergonomic, video workstation 8 Error
date 27
device 25
mouse 27
screen 26
time 27 Error message 27 External devices
connecting 11, 13
ports 12
F
FCC statement 5
G
Guarantee coupon booklet 7
H
Hard disk contents, restoring 28 Hardware, configuring 19
D
Data, technical 29 Date
date is not correct 27
Device
anti-theft protection 21 cannot be switched on 26 cleaning 3 connecting 11 connecting devices 11 indicators 15 port 12 setting up 8 Status indicator 15 switching off 15 switching on 10, 15
A26361-K1001-Z220-1-7619, Edition 8 33
I
Important notes 3 Indicators, device 15 Initial setup 7 Installation
new software 28
software 10, 11 Interfaces 12
K
Kensington Lock 21
anti-theft protection 22 Keyboard
connecting 8
Page 40
Index
L
LAN port 12 Line in 12 Line out 12 Low voltage directive 4
M
Manuals, further 28 Memory
insufficient 28
not enough 28 Microphone port 12 Monitor
cleaning 3
connecting 8
no screen display 26
port 8
transporting 3 Mouse
connecting 8
error 27 Mouse pointer 27
N
New installation, software 28 Noise level 29 Notational conventions 2 Notes
CE mark 4
important 3
safety 3
O
Optical drive 16 Other manuals 28 Overview, device 1
P
Packing material 7 Port
SPDFI 12 Ports, external devices 12 Power adapter
connecting 9 Power indicator
dark 25
fails to light 25 Preparation for use 7 Preparing for operation 9
R
Recycling 4 Retransportation 3
S
Safety notes 3 Saving energy 4 Screen
Port 12 stays blank 26 switching on 10
Security functions 21
BIOS Setup 22 Setup, see BIOS Setup Signs and symbols 2 Software
installing 10
new installation 28 Software: installing 11 SPDIF port 12 Summer time 27 Surface 29 Switching on for the first time 10 Switching the device off
devices with main power switch 15 Switching the device on
devices with main power switch 15 System settings, BIOS Setup 19 System unit, see Device
T
Technical data 29
mains adapter 30 Time
time is not correct 27 Tips 25 Transport 3 Trouble
device 25
mouse 27
screen 26 Troubleshooting 25
U
Unpacking 7 USB 8
Universal Serial Bus 12 USB devices
connecting 13 USB port 8
connecting devices 13
V
Video workstation 8
W
Weight 29 Winter time 27
34 A26361-K1001-Z220-1-7619, Edition 8
Page 41
A26361-K1001-Z220-1-7619, Edition 8 35
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