Contents
C160-E144-02EN
Fujitsu 9811 ATB printer
Operator’s Guide
---------- Operating the Printer ------------
Description of each part -------------------------------------------------page 1
1. Outside view
2. Operator panel
3. Inside the printer
How to load a ribbon and coupon stock -------------------------------page 2
1. Opening & Closing the printer door
2. Replacing the ribbon
3. Installing coupon stock
4. To switch print mode between “Direct Thermal print” and
“Thermal transfer (with ribbon) print”
5. Ready to accept
How to remove jam paper -----------------------------------------------page 3
Cleaning ----------------------------------------------------------------------page 4
Status & Error Indication and recovery ----------------------------page 5
---------- Printer Installation---------
Environment for installation ----------------------------------------- page 11
Cables ------------------------------------------------------------------------page 11
Space for installation and operation --------------------------------page 12
Unpacking of the printer and the Bin feeder----------------------page 13
Mounting F9811 printer ----------------------------------------------- page 14
Assembling Pedestal----------------------------------------------------- page 15
Adjusting volume of buzzer and contrast on LCD display --- page 17
Installing firmware ------------------------------------------------------ page 17
Trouble Shooting ---------------------------------------------------------- page 18
-------------------- Safe Operation ----------------
----------------------Revision record ----------------
All Right Reserved, Copyright Fujitsu Ltd. 2002
Operating the Printer
3
5
Description of each part
1. Outside view
Lever for insertion shutter
Knob for feeding roller
Floppy disk drive
LCD display
LED indicator
Form out
Error
Ready
7 9
8
Receive
Tra n sm it
Power
on /
off
Key pad
RST
TST
+／
－
ENT
Bin2, Blank
Coupon
Bin3, Green
Coupon
4 6
1 2
0
EJT
Power ON/OFF switch
Insertion slot
2. Operator panel
Several messages are shown on the LCD display.
Status of the printer is indicated through the LED indicator.
Form out means the end of the coupon stock, when blinking it means that the ribbon has fewer
than 150 coupon prints left.
Error
means error, please refer to the message describing the error on the LCD display.
means the printer is working on line.
Ready
Receive
means the printer is receiving data from the host computer
Transmit means the printer is sending a response to the host computer.
Key functions for the operator.
1. ON/OFF
key is used for changing On line to Off line and the reverse.
2. RST key means reset an abnormal condition on the printer.
3. To clean the magnetic head, please push keys “ ON / OFF” and then “ 1 “.
This coupled key usage puts the printer into Cleaning mode.
Please insert the cleaning card into the front insertion slot in the cleaning mode
4.Pushing “ 4 ” show the software version on the LCD display.
※Other keys are used for maintenance.
Buzzer
Buzzer indicates Stacker Full, Ribbon End, Jam Error, other hardware errors and communication data error.
3. Inside the printer
The following have been colored green in the diagram to assist location.
1.Clamp for Ribbon cassette, 2.Button for paper guide, 3.Knob for feeding roller, 4 Presser for nip
roller, 5.Lever for insertion shutter and 6.Lever to nip roller to remove a paper jam.
Clamp for Ribbon
Presser for nip roller
Button for paper guide
Bin feeder
Bin1, Green
Coupon
Bin door
Key lock
1
Operating the Printer
How to load a ribbon and coupon stock
1. Opening and Closing the printer door (Cover)
To release, pull up the two lock levers and open the cover. After closing the door remember to lock by pushing down the
levers.
2. Replacing the ribbon
When Ribbon End message appears, please replace the ribbon cassette.
1. Turn the clamp to release the ribbon.
2. Pull out the old ribbon.
3. Take up the slack in the ribbon tape by turning the bobbin in the direction of the arrow.
4. Slide in the Ribbon Cassette on the rail and put Ribbon Tape under the print head.
Turn the clamp to fit the hollow on the cassette in order to lock the ribbon.
3. Installing coupon stock
Green coupons are placed in the Center Bin 3 and Rear Bin 1. The Blank coupon is placed in the Front Bin2.
Please lead the Green coupon in the rear bin into the Top Slot of the printer
The Green coupons in the center bin are led into the middle slot on the printer.
The Blank coupon in the front bin is led into the bottom slot.
The printer feeds the coupon automatically by detecting the inserted coupons.
4. To switch print mode between “Direct thermal print” and “Thermal transfer (with ribbon) print”
-
To change the mode to thermal transfer (with Ribbon)
1) Power off printer.
2) Load a ribbon and power on.
3) When you can see the message on the panel, please push the RST key without removing the ribbon.
-To change the mode to direct thermal printing
1) Power off printer.
2) Removes ribbon and then power on.
3) When you can see the following message on the panel, push RST key without installing a ribbon.
5. Ready to accept
Printer is on ready to accept data from a server when the LCD displays a message “ Ready to accept”
approximately 30 seconds after turning the power on.
Lock levers
Blank
Coupon
(Bin 2)
Green
Coupon
( Bin 3 )
1
3
2
Green
Coupon
( Bin 1
Remove ribbon
or press RST
Printer door
Lead of ribbon
Green coupon to Bin1
Green coupon to Bin 3
Blank coupon to Bin2
Rear side of the printer
Install ribbon
or press RST
2
Operating the Printer
g
e
o
A
e
F
A B
How to remove jam paper
Clamp for Ribbon
Print unit Pre-feed unit
Button for
paper guide
Inside door
Knob for feeding roller Lever for insertion shutter Presser for feed roller
After opening the inside door by pulling the button, you can see the Feed Knob. See photo A.
Turning the Knob while pushing the presser will move the jammed paper on a horizontal path to the front side. See photo C.
Turning the Knob while pulling the shutter lever will push away the paper out of the insertion slot. See photo D.
Turn the Knob while pullin
shutter lever to move paper to th
insertion slot.
Turn the Knob
to move paper
D
fter removing jam paper please close the inside door and push the button to close it.
Pull the Knob and
open the inside door
C
Feed knob Presser
Turn the Knob while pushing
the Presser to move paper to th
insertion slot.
Pull the paper out
E
Push the bottom paper back t
the rear slot
3
Cleaning
It is essential to regularly clean the printer in order to keep it in good operating condition.
Cleaning object Cleaning period or timing Note
1 Magnetic head When a ribbon is replaced, or if many
voided encode errors have occurred.
2 Print head If the printing becomes smeared by dust
on the print head.
3 Paper dust If a lot of dust was observed in a paper
path.
How to clean the magnetic head
1.To cleaning magnetic head, please push keys “ ON / OFF” and then “ 1 “ while on-line.
This coupled key usage puts the printer into Cleaning mode.
2.Please insert the cleaning card into the insertion slot. The card is fed into and ejected.
3.Please pull the ejected card out. The mode switches to on-line automatically.
How to clean print head
1. Please remove the ribbon after opening the printer door.
2. Clean the print surface of head with the top of the “cleaner’” and wipe it with a clean cloth.
Also clean the ribbon guide shaft.
*The moistened top of the cleaner can lift the dust from the head and shaft.
*The surface to be cleaned is shown with circles in the photograph.
*Please inspect the surface from under the head.
3.Please install the ribbon again and close printer door. Printer turns to initial on-line mode
Ribbon guide shaft Printing surface
How to clean paper dust
Use a vacuum cleaner to clean paper dust on the paper path.
The magnetic head needs to be cleaned to remove
grease and dust which will accumulate during
usage.
A dusty environment or a very old ribbon may carry
dust onto the head.
Over time paper dust will accumulate and need to
be removed.
Thermal head cleaner
Operating the Printer
4
Operating the Printer
Status & Error indication and recovery
Status indications and Errors are listed in the following sections.
1st list shows Normal Operating Messages..
2nd list shows Hardware Errors.
3rd list shows Received data and Software errors.
Explanation of column titles
LCD message: Error message and Status displayed by the LCD on the operator panel
LED: Each LED message displayed is described.
Buzzer (B.Z): Buzzer operation (“ON” means the buzzer is turned on when the error occurs)
Classification (C.f.): Each error is classified as communication error (C), software error (S), hardware error (H), or
operational indication (O)
Error code (E-Code): Error logging code.
Description: Simple explanation of the meaning of the error.
Recovery: Action to be taken by the Operator.
Stacker
Inserte
r
(Exit hopper)
1. Normal Operating Messages.
LCD message LED B.Z. C.f. E-Code
Check-in started
ATP program V*.*
FUJITSU 2000 LH
Blank boarding
pass inserted.
empty
empty
empty
BIN3 empty
Communication
lost…
Cover open
please close
- - -
- - -
- - -
ERROR
FORM
ERROR
FORM
ERROR
FORM
ERROR
FORM
ERROR
FORM
ERROR
FORM
ERROR
FORM
- - -
ERROR ON O A-8C00
Print
unit
ON O A-8001
ON O A-8002
ON O A-8004
ON O A-8003
ON O A-8006
ON O A-8005
ON O A-8007
Pre - feed
1
ATB2 ticket has been inserted in check-in mode. ATB inserted
On initializing ATP’ s application after booting on.
(The application’s version is shown.)
Coupon without magnetic data has been inserted in check-in mode.
Bin 1 is empty. BIN1 empty
Install ticket stock in Bin 1.
Bin 2 is empty. BIN2 empty
Install ticket stock in Bin 2.
Bin 3 is empty. BIN3 empty
Install ticket stock to Bin 3.
Bin 1 and Bin2 are empty. BIN1 AND BIN2
Install ticket stock to Bin 1 and 2.
Bin 2 and Bin3 are empty. BIN2 AND BIN3
Install ticket stock to Bin 2 and 3.
Bin 1 and Bin3 are empty. BIN1 AND BIN3
Install ticket stock to Bin 1 and 3.
Bin 1,2, and Bin3 are empty. BIN1, BIN2 AND
Install ticket stock to all Bins.
P/C is down or cable is disconnected.
Check P/C or cable connection.
Cover (door) is open.
Close the cover (door).
Pre - feed
2
Pre - feed
3
Slot 1, Bin 1
Slot 2, Bin 3
S lot 3, Bin 2
Description
Recovery
to be continued
5
LCD message LED B.Z. C.f. E-Code
Exit hopper full
started.
pulled out
Jam in prefeed1
MS to print area
inserter
to inserter
JAM at path to
escape area
during print
to exit hopper
MS read error
No data on MS
Off line
ticket.
Print
successful
Ready to accept
ticket…
occurred
installed
TKT inserted
do revalidation.
started
MS encode retrys
Too many stock
nr read errors
Transmit error
Occurred
ERROR ON O A-8500
- - -
ERROR ON O A-810B
ERROR ON H A-8101
ERROR ON H A-8102
ERROR ON H A-810C
ERROR ON H A-8103
ERROR ON H A-8104
ERROR ON H A-8105
ERROR ON H A-8106
ERROR ON H A-8107
ERROR ON H A-8108
ERROR ON H A-8100
ERROR ON H/C A-8320
- - -
- ON -
- - -
- - -
ERROR ON C E-01xx
ERROR ON O A-8800
FORM
(blink)
ERROR ON O A-8900
ERROR ON O A-8A00
ERROR ON H A-8D00
ERROR ON H A-9000
- - -
- - -
ERROR ON H/O A-822x
ERROR ON H/O A-832x
ERROR ON C E-1xxx
- O -
Continued 1Normal Operating Messages.
Description
Recovery
The stacker (exit hopper) is full of tickets.
Remove the tickets from the stacker (exit hopper).
Boarding print has been started. Host check-in
Inserted ticket was held or jammed at insterter path. Inserted doc.
Remove the (jammed) ticket.
Jam occurred at pre-feed path1 (1
Remove the jammed tickets.
Jam occurred at pre-feed path2 (2nd slot, Bin3). Jam in prefeed2
Remove the jammed tickets.
Jam occurred at pre-feed path3 (3rd slot, Bin2). Jam in prefeed3
Remove the jammed tickets.
Jam occurred at the path from pre-feed to print unit. JAM at path from
Remove the jammed tickets.
Jam occurred at the path from inserter to escape JAM at path from
Remove the jammed tickets.
Jam occurred at the eject path to the inserter. JAM at ejc. Path
Remove the jammed tickets.
Jam occurred at the escape path.
Remove the jammed tickets.
Jam occurred at the printer unit. JAM error
Remove the jammed tickets.
Jam occurred at eject path to exit hopper (stacker). JAM at ejc. Path
Remove the jammed tickets.
The jammed ticket was not removed yet. JAM occurred.
Remove the jammed tickets.
SCN cannot be read (for ticketing).
Check whether the ticket is normal (ATB coupon).
If normal, call maintenance personnel.
Under the off line mode.
Push key “ON/OFF” to turn the mode to ON-LINE.
Waiting for pulling out ticket from front inserter. Please pull out
Pull out the ticket.
Ticket print out correctly.
On idling (waiting for receiving print data from host)
Data was not received correctly. Receive error
Check the host data.
Ribbon has come to end. Ribbon end
Change to new ribbon.
Ribbon has come to near end (less than 150 printing). Ribbon near end
Prepare new ribbon.
Ribbon is not installed in thermal transfer print. Ribbon not
Install the ribbon if you use in thermal transfer mode.
Ribbon is installed in direct print mode. Ribbon installed
Remove ribbon if you use direct thermal mode.
Ribbon was not wound up. Ribbon wind error
Try to change the ribbon or re-install it correctly.
Any previous error was not cleared. Ticket JAM
Check any JAM and try to open and close the cover (door).
Ticket was inserted in revalidation mode.
On ticketing. Ticketing
Magnetic Stripe encoding error occurred (after retried 2 times). Too many
Try to clean the magnetic head. (Use the cleaning card.)
SCN cannot be read (for ticketing).
Check whether the ticket is normal (ATB coupon).
If normal, call maintenance personnel.
Data could not be transmitted correctly.
Check the host data.
st
slot, Bin1).
Operating the Printer
6
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