Fujitsu 9811 ATB Operator's Manual

Contents

C160-E144-02EN

Fujitsu 9811 ATB printer

Operator’s Guide

---------- Operating the Printer ------------

Description of each part -------------------------------------------------page 1

1. Outside view

2. Operator panel

3. Inside the printer

How to load a ribbon and coupon stock -------------------------------page 2

1. Opening & Closing the printer door

2. Replacing the ribbon

3. Installing coupon stock

4. To switch print mode between “Direct Thermal print” and
“Thermal transfer (with ribbon) print”

5. Ready to accept

How to remove jam paper -----------------------------------------------page 3
Cleaning ----------------------------------------------------------------------page 4

Status & Error Indication and recovery ----------------------------page 5

---------- Printer Installation---------

Environment for installation ----------------------------------------- page 11
Cables ------------------------------------------------------------------------page 11
Space for installation and operation --------------------------------page 12
Unpacking of the printer and the Bin feeder----------------------page 13
Mounting F9811 printer ----------------------------------------------- page 14
Assembling Pedestal----------------------------------------------------- page 15
Adjusting volume of buzzer and contrast on LCD display --- page 17
Installing firmware ------------------------------------------------------ page 17

Trouble Shooting ---------------------------------------------------------- page 18

-------------------- Safe Operation ----------------

----------------------Revision record ----------------

All Right Reserved, Copyright Fujitsu Ltd. 2002

Operating the Printer

3

5

Description of each part

1. Outside view

Lever for insertion shutter

Knob for feeding roller

Floppy disk drive

LCD display

LED indicator

Form out

Error
Ready

7 9

8

Receive

Tra n sm it

Power

on /
off

Key pad

RST

TST

+／

－

ENT

Bin2, Blank
Coupon

Bin3, Green
Coupon

4 6

1 2

0

EJT

Power ON/OFF switch

Insertion slot

2. Operator panel

 Several messages are shown on the LCD display.
 Status of the printer is indicated through the LED indicator.

Form out means the end of the coupon stock, when blinking it means that the ribbon has fewer
than 150 coupon prints left.
Error

means error, please refer to the message describing the error on the LCD display.

means the printer is working on line.

Ready
Receive

means the printer is receiving data from the host computer

Transmit means the printer is sending a response to the host computer.

 Key functions for the operator.

1. ON/OFF

key is used for changing On line to Off line and the reverse.

2. RST key means reset an abnormal condition on the printer.

3. To clean the magnetic head, please push keys “ ON / OFF” and then “ 1 “.
This coupled key usage puts the printer into Cleaning mode.
Please insert the cleaning card into the front insertion slot in the cleaning mode

4.Pushing “ 4 ” show the software version on the LCD display.

※Other keys are used for maintenance.

 Buzzer

Buzzer indicates Stacker Full, Ribbon End, Jam Error, other hardware errors and communication data error.

3. Inside the printer

 The following have been colored green in the diagram to assist location.

1.Clamp for Ribbon cassette, 2.Button for paper guide, 3.Knob for feeding roller, 4 Presser for nip
roller, 5.Lever for insertion shutter and 6.Lever to nip roller to remove a paper jam.

Clamp for Ribbon

Presser for nip roller

Button for paper guide

Bin feeder

Bin1, Green
Coupon

Bin door

Key lock

1

Operating the Printer

How to load a ribbon and coupon stock

1. Opening and Closing the printer door (Cover)
To release, pull up the two lock levers and open the cover. After closing the door remember to lock by pushing down the
levers.

2. Replacing the ribbon

When Ribbon End message appears, please replace the ribbon cassette.

1. Turn the clamp to release the ribbon.

2. Pull out the old ribbon.

3. Take up the slack in the ribbon tape by turning the bobbin in the direction of the arrow.

4. Slide in the Ribbon Cassette on the rail and put Ribbon Tape under the print head.
Turn the clamp to fit the hollow on the cassette in order to lock the ribbon.

3. Installing coupon stock

Green coupons are placed in the Center Bin 3 and Rear Bin 1. The Blank coupon is placed in the Front Bin2.
Please lead the Green coupon in the rear bin into the Top Slot of the printer
The Green coupons in the center bin are led into the middle slot on the printer.
The Blank coupon in the front bin is led into the bottom slot.
The printer feeds the coupon automatically by detecting the inserted coupons.

4. To switch print mode between “Direct thermal print” and “Thermal transfer (with ribbon) print”

-

To change the mode to thermal transfer (with Ribbon)

1) Power off printer.

2) Load a ribbon and power on.

3) When you can see the message on the panel, please push the RST key without removing the ribbon.

-To change the mode to direct thermal printing

1) Power off printer.

2) Removes ribbon and then power on.

3) When you can see the following message on the panel, push RST key without installing a ribbon.

5. Ready to accept

Printer is on ready to accept data from a server when the LCD displays a message “ Ready to accept”
approximately 30 seconds after turning the power on.

Lock levers

Blank
Coupon
(Bin 2)

Green
Coupon
( Bin 3 )

1
3
2

Green
Coupon
( Bin 1

Remove ribbon
or press RST

Printer door

Lead of ribbon

Green coupon to Bin1

Green coupon to Bin 3

Blank coupon to Bin2

Rear side of the printer

Install ribbon

or press RST

2

Operating the Printer

g

e

o

A

e

F

A B

How to remove jam paper

Clamp for Ribbon

Print unit Pre-feed unit

Button for
paper guide

Inside door

Knob for feeding roller Lever for insertion shutter Presser for feed roller

After opening the inside door by pulling the button, you can see the Feed Knob. See photo A.
Turning the Knob while pushing the presser will move the jammed paper on a horizontal path to the front side. See photo C.
Turning the Knob while pulling the shutter lever will push away the paper out of the insertion slot. See photo D.

Turn the Knob while pullin
shutter lever to move paper to th
insertion slot.

Turn the Knob
to move paper

D

fter removing jam paper please close the inside door and push the button to close it.

Pull the Knob and
open the inside door

C

Feed knob Presser

Turn the Knob while pushing
the Presser to move paper to th
insertion slot.

Pull the paper out

E

Push the bottom paper back t
the rear slot

3

Cleaning

It is essential to regularly clean the printer in order to keep it in good operating condition.

Cleaning object Cleaning period or timing Note
1 Magnetic head When a ribbon is replaced, or if many

voided encode errors have occurred.

2 Print head If the printing becomes smeared by dust

on the print head.

3 Paper dust If a lot of dust was observed in a paper

path.

 How to clean the magnetic head

1.To cleaning magnetic head, please push keys “ ON / OFF” and then “ 1 “ while on-line.
This coupled key usage puts the printer into Cleaning mode.

2.Please insert the cleaning card into the insertion slot. The card is fed into and ejected.

3.Please pull the ejected card out. The mode switches to on-line automatically.

 How to clean print head

1. Please remove the ribbon after opening the printer door.

2. Clean the print surface of head with the top of the “cleaner’” and wipe it with a clean cloth.
Also clean the ribbon guide shaft.
*The moistened top of the cleaner can lift the dust from the head and shaft.
*The surface to be cleaned is shown with circles in the photograph.
*Please inspect the surface from under the head.

3.Please install the ribbon again and close printer door. Printer turns to initial on-line mode

Ribbon guide shaft Printing surface

 How to clean paper dust

Use a vacuum cleaner to clean paper dust on the paper path.

The magnetic head needs to be cleaned to remove
grease and dust which will accumulate during
usage.
A dusty environment or a very old ribbon may carry
dust onto the head.
Over time paper dust will accumulate and need to
be removed.

Thermal head cleaner

Operating the Printer

4

Operating the Printer

Status & Error indication and recovery

Status indications and Errors are listed in the following sections.

1st list shows Normal Operating Messages..
2nd list shows Hardware Errors.
3rd list shows Received data and Software errors.

Explanation of column titles

LCD message: Error message and Status displayed by the LCD on the operator panel
LED: Each LED message displayed is described.
Buzzer (B.Z): Buzzer operation (“ON” means the buzzer is turned on when the error occurs)

Classification (C.f.): Each error is classified as communication error (C), software error (S), hardware error (H), or

operational indication (O)
Error code (E-Code): Error logging code.
Description: Simple explanation of the meaning of the error.
Recovery: Action to be taken by the Operator.

Stacker

Inserte

r

(Exit hopper)

1. Normal Operating Messages.

LCD message LED B.Z. C.f. E-Code

Check-in started

ATP program V*.*
FUJITSU 2000 LH

Blank boarding
pass inserted.

empty

empty

empty

BIN3 empty

Communication
lost…

Cover open
please close

- - -

- - -

- - -

ERROR

FORM

ERROR

FORM

ERROR

FORM

ERROR

FORM

ERROR

FORM

ERROR

FORM

ERROR

FORM

- - -

ERROR ON O A-8C00

Print

unit

ON O A-8001

ON O A-8002

ON O A-8004

ON O A-8003

ON O A-8006

ON O A-8005

ON O A-8007

Pre - feed

1

ATB2 ticket has been inserted in check-in mode. ATB inserted

On initializing ATP’ s application after booting on.
(The application’s version is shown.)

Coupon without magnetic data has been inserted in check-in mode.

Bin 1 is empty. BIN1 empty
Install ticket stock in Bin 1.
Bin 2 is empty. BIN2 empty
Install ticket stock in Bin 2.
Bin 3 is empty. BIN3 empty
Install ticket stock to Bin 3.
Bin 1 and Bin2 are empty. BIN1 AND BIN2
Install ticket stock to Bin 1 and 2.
Bin 2 and Bin3 are empty. BIN2 AND BIN3
Install ticket stock to Bin 2 and 3.
Bin 1 and Bin3 are empty. BIN1 AND BIN3
Install ticket stock to Bin 1 and 3.
Bin 1,2, and Bin3 are empty. BIN1, BIN2 AND
Install ticket stock to all Bins.
P/C is down or cable is disconnected.
Check P/C or cable connection.
Cover (door) is open.

Close the cover (door).

Pre - feed

2

Pre - feed

3

Slot 1, Bin 1

Slot 2, Bin 3

S lot 3, Bin 2

Description

Recovery

to be continued

5

LCD message LED B.Z. C.f. E-Code

Exit hopper full

started.

pulled out
Jam in prefeed1

MS to print area

inserter

to inserter
JAM at path to

escape area

during print

to exit hopper

MS read error
No data on MS

Off line

ticket.
Print

successful

Ready to accept
ticket…

occurred

installed

TKT inserted
do revalidation.

started

MS encode retrys

Too many stock
nr read errors

Transmit error
Occurred

ERROR ON O A-8500

- - -

ERROR ON O A-810B

ERROR ON H A-8101

ERROR ON H A-8102

ERROR ON H A-810C

ERROR ON H A-8103

ERROR ON H A-8104

ERROR ON H A-8105

ERROR ON H A-8106

ERROR ON H A-8107

ERROR ON H A-8108

ERROR ON H A-8100

ERROR ON H/C A-8320

- - -

- ON -

- - -

- - -

ERROR ON C E-01xx

ERROR ON O A-8800

FORM
(blink)

ERROR ON O A-8900

ERROR ON O A-8A00

ERROR ON H A-8D00

ERROR ON H A-9000

- - -

- - -

ERROR ON H/O A-822x

ERROR ON H/O A-832x

ERROR ON C E-1xxx

- O -

Continued 1Normal Operating Messages.

Description

Recovery

The stacker (exit hopper) is full of tickets.
Remove the tickets from the stacker (exit hopper).
Boarding print has been started. Host check-in

Inserted ticket was held or jammed at insterter path. Inserted doc.
Remove the (jammed) ticket.
Jam occurred at pre-feed path1 (1
Remove the jammed tickets.
Jam occurred at pre-feed path2 (2nd slot, Bin3). Jam in prefeed2
Remove the jammed tickets.
Jam occurred at pre-feed path3 (3rd slot, Bin2). Jam in prefeed3
Remove the jammed tickets.
Jam occurred at the path from pre-feed to print unit. JAM at path from
Remove the jammed tickets.
Jam occurred at the path from inserter to escape JAM at path from
Remove the jammed tickets.
Jam occurred at the eject path to the inserter. JAM at ejc. Path
Remove the jammed tickets.
Jam occurred at the escape path.
Remove the jammed tickets.
Jam occurred at the printer unit. JAM error
Remove the jammed tickets.

Jam occurred at eject path to exit hopper (stacker). JAM at ejc. Path
Remove the jammed tickets.

The jammed ticket was not removed yet. JAM occurred.
Remove the jammed tickets.

SCN cannot be read (for ticketing).
Check whether the ticket is normal (ATB coupon).

If normal, call maintenance personnel.
Under the off line mode.
Push key “ON/OFF” to turn the mode to ON-LINE.
Waiting for pulling out ticket from front inserter. Please pull out
Pull out the ticket.
Ticket print out correctly.

On idling (waiting for receiving print data from host)

Data was not received correctly. Receive error
Check the host data.
Ribbon has come to end. Ribbon end
Change to new ribbon.
Ribbon has come to near end (less than 150 printing). Ribbon near end
Prepare new ribbon.
Ribbon is not installed in thermal transfer print. Ribbon not
Install the ribbon if you use in thermal transfer mode.
Ribbon is installed in direct print mode. Ribbon installed
Remove ribbon if you use direct thermal mode.
Ribbon was not wound up. Ribbon wind error
Try to change the ribbon or re-install it correctly.
Any previous error was not cleared. Ticket JAM
Check any JAM and try to open and close the cover (door).
Ticket was inserted in revalidation mode.

On ticketing. Ticketing

Magnetic Stripe encoding error occurred (after retried 2 times). Too many
Try to clean the magnetic head. (Use the cleaning card.)
SCN cannot be read (for ticketing).
Check whether the ticket is normal (ATB coupon).
If normal, call maintenance personnel.
Data could not be transmitted correctly.
Check the host data.

st

slot, Bin1).

Operating the Printer

6

Operating the Printer

2. Hardware Errors (Call maintenance personnel if it cannot be resolved)

LCD message LED B.Z. C.f. E-Code

Abnormal high
temp print head

Cutter save err.

CMOS sum check
Error

CMOS data
offset illegal

(xxx: 3digs,decimal)

DOS LOAD 009

EEPROM write
count excessive

EEPROM data
offset illegal

Error
0x00-0x00-0x00

ERROR ON H A-2600

ERROR ON H A-2000

ERROR ON H A-2100

ERROR ON H A-6000

ERROR ON H A-73xx

- - H -

- - H -

ERROR ON H A-6100

ERROR ON H A-74xx

ERROR ON H A-0000

The temperature of print head exceeds the specified limit.
Try to POWER OFF/ON. If the same error results,
call maintenance personnel.
Cutter did not move to initial position.
Remove the jammed ticket and close the cover.
Ticket was not cut. Cutter cut error.
Remove the jammed ticket and close the cover.
Checksum error is detected in the CMOS.
Try to POWER OFF/ON. If the same error results, call
maintenance personnel.
CMOS data is invalid.
Try to POWER OFF/ON. If the same error results, call
maintenance personnel.
DOS system error occurred. DOS LOAD xxx
Try to POWER OFF/ON. If the same error results, call
maintenance personnel.
Drive not ready: no diskette on the drive
Try to POWER OFF/ON. If the same error results, call
maintenance personnel to check diskette or system board.
EEPROM write count exceeded the specified limit(9,999).

Call maintenance personnel to replace the EEPROM.
EEPROM data is invalid.

Try to POWER OFF/ON. If the same error results, call
maintenance personnel.
Error during BIOS setup.

CMOS configuration is bad. hh:mm mm/dd/yyyy

(hh:hour, mm:min.
mm:month, dd:date

- ON H -

If description (time and date) is not correct, input correct value
and push key “ENT” until auto-reboot the system.

yyyy:year)

POST MESSAGE
CODE=xx

Printing error
in thermal head

Print head
approach error

Print head ther­mistor abnormal

driver PM x

(x: 1,2,3,4,5,6)

Slew. Timer x

(x: A,B,C,D,E,F)

SYS ERROR P0xxx
POWER RESET

(xxx: 3digs,decimal)

SYS ERROR P0700
POWER RESET

SYS ERROR P0800
<ENT>

SYS ERROR S0020
POWER RESET

- - H -

ERROR ON H A-2200

ERROR ON H A-2700

ERROR ON H A-2400

ERROR ON H

ERROR ON H

ERROR ON H -

ERROR ON H -

ERROR ON H -

ERROR ON H -

A-2310

11-14,1A

A-2315

16-19,1B

Unexpected error in configuration.
Memorized the code number.
And call the maintenance personnel and tell the number.
The print data transferred to the thermal head does not complete.
Removes jam ticket and try to POWER OFF/ON.
If the same error results, call maintenance personnel.
Print head approach error
Removes jam ticket and try to POWER OFF/ON.
If the same error results, call maintenance personnel.
Abnormal temperature of print head thermistor is detected.
Removes jam ticket and try to POWER OFF/ON.
If the same error results, call maintenance personnel.
Over current of pulse motor PM1,2,3,4,5. Pulse motor err.
Removes jam ticket and try to POWER OFF/ON.
If the same error results, call maintenance personnel.
Over drive of pulse motor timing A, B, C, D, E, F Pulse motor err.
Removes jam ticket and try to POWER OFF/ON.
If the same error results, call maintenance personnel.
Errors during bootstrap phase:
Try to POWER OFF/ON. If the same error results, call
maintenance personnel to check system board.
Memorized the error number.
And call the maintenance personnel and tell the number.
Print head Failure:
Try to POWER OFF/ON. If the same error results, call
maintenance personnel to check print head.
Battery Alarm: Low voltage or disconnect with battery
Try to bootstrap with pushing key “ENT”. If the same error
results, call maintenance personnel.
Fan Alarm during operation
Try to POWER OFF/ON. If the same error results, call
maintenance personnel.

Description

Recovery

To be continued

7

LCD message LED B.Z. C.f. E-Code

POWER RESET

ERROR ON H -

SYS ERROR S0xxx
FAN ALARM

(xxx: 3digs,decimal)

SYS ERROR S0400
<ENT>

Thermistor in
equip. abnormal

ERROR ON H -

ERROR ON H -

ERROR ON H A-2500

3. Received data and Software errors.

LCD message LED B.Z. C.f. E-Code

Bkg memory
full

Check-in
In progress

Bad character

Esc data illegal

horizontal size

horizontal size

vertical size

vertical size

invalid
Element not in
PECTAB:xx

(xx: PECTAB number)

Error in PECTAB
field:xx

(xx: element number)

Field number
overflow (INT.)

horiz. dots ill.

Full.

Font load error
page number ill.

Font load error
regis nr exces

regis page exces

vert. dots ill.

-- -- S E-2xxx

-- -- S E-2045

-- -- S E-2042

-- -- S -

-- -- S -

ERROR ON S A-7142

ERROR ON S A-7141

-- - S -

ERROR ON S A-7140

-- - S -

ERROR ON S A-7006

-- -- S -

-- -- S -

-- -- S -

-- - S E-2026

ERROR ON S A-7163

-- -- S E-2025

ERROR ON S A-7160

ERROR ON C A-7165

ERROR ON S A-7164

ERROR ON S A-7162

Operating the Printer

Continued 2.Hardware Errors

Description

Recovery

Battery Alarm during operation SYS ERROR S0024
Call maintenance personnel to replace battery.
Fan alarm during operation
Try to POWER OFF/ON. If the same error results, memorize the
error number, and call the maintenance personnel and tell the
number.
Abnormal motor control was detected and turned off power
Try to push key ”ENT”. If power turns ON again, stop the printer
and call maintenance personnel.
Abnormal temperature thermistor in the equipment is detected.
Try to POWER OFF/ON. If the same error results, call
maintenance personnel.

Description

Recovery

Unsuccessfully printing. BAD PRINT
Check the host data.
Background (template) file could not delete. Bkg file locked
Background (template) file should not delete.
Background (template) memory is full.
Clear unnecessary background (template) file.
Illegal data was received at Check-in in progress.
Check the host data.
Character print error. Wrong character. Char print err.
Check the host data.
Character print error. Esc data illegal. Char print err.
Check the firmware version.
Characters print error horizontal size. Char print err.
Check the host data.
Characters print error horizontal size. Char print err.
Check the host data.
Characters print error vertical size. Char print err.
Check the host data.
Characters print error vertical size. Char print err.
Check the host data.
Firmware internal error occurred. Cancel command
Call the maintenance personnel.

Element number doesn’t exist in PECTAB.

Check the host data.

Error exists in PECTAB field.

Check the host data.
Too many elements exist in PECTAB.
Check the host data.
The optional font file could not overwrite. Font file locked
The optional font file should not overwrite.
Font load error occurred. Font width exceeds 40 dots Font load error
Check the optional font data.
Font memory full occurred. Font memory
Check the optional font data.
Font load error occurred. Page number assigned to a font set

illegal.
Check the optional font data.
Font load error. 1byte-code font set contains over 224 fonts.
2bytes-code user defined font set contains over 188 fonts.
Check the optional font data.
Font load error occurred. Registered font set exceeds 16 pages. Font load error
Check the optional font data.
Font load error occurred. Font height exceeds 40 dots Font load error
Check the optional font data.

To be continued

8

Operating the Printer

LCD message LED B.Z. C.f. E-Code

Font load error
first char ill.

Font load error
page nr regist.

format error

Bkg: xx

(xx: element number)

logo: xx

(xx: LOGO number)

Illegal data in
font :xx

(xx: font number)

xx

(xx: font number)

xx

(xx: LOGO number)

xx

(xx: element number)

data length ill.

horiz dir size

Image load error
nr alr. regist.

regist. nr ill.

Image load error
vert. dir size

Image load error
vert. dots ill.

data length ill.

horiz. dir size

Image print err.
horizontal coor

Image print err.
horizontal size

Image print err.
horizontal size

ill. merge spec.

ill. Register nr

ERROR ON S A-7166

ERROR ON S A-7161

ERROR ON S A-7100

-- -- S E-2044

-- -- S -

-- -- S -

-- -- S -

-- -- S -

-- -- S -

- - S -

- - S -

ERROR ON S A-7175

ERROR ON S A-7172

ERROR ON S A-7171

ERROR ON S A-7170

ERROR ON S A-7174

ERROR ON S A-7173

ERROR ON S A-715A

ERROR ON S A-7157

ERROR ON S A-7156

ERROR ON S A-7151

- - S -

ERROR ON S A-7152

ERROR ON S A-7153

Continued 3. Received Data and Software Errors

Description

Recovery

Font load error occurred. The code assigned to the first character
of a font set illegal.
Check the optional font data.
Font load error occurred. Specified page number already
registered.
Check the optional font data.
Firmware internal error occurred. General print
Call the maintenance personnel.
Illegal Background (template) number. Illegal Bkg nr:
Check host data.
Illegal command contained. Illegal command
Check host data.
Illegal data exists in Background (template). Illegal data in

Check host data.

Illegal data exists in logo header. Illegal data in

Check host data.

Illegal data exists in font.

Check the host data.
Illegal font number exists. Illegal font nr:

Check the host data.

Illegal logo number exists. Illegal logo nr:

Check the host data.

Illegal magnet block exists. Illegal mag block:

Check the host data.

Image load error occurred. Image data length is illegal. Image load error
Check the LOGO data.
Image load error occurred. Horizontal direction size is illegal. Image load error
Check the host data.
Image load error occurred. Specified image number already
registered.
Check the host data.
Image load error occurred. Register number is illegal. Image load error
Check the host data.
Image load error occurred. The vertical direction size of an image
is illegal.
Check the host data.
Image load error occurred. The vertical direction size of an image
is illegal.
Check the host data.
Image print error occurred. Image data length is illegal. Image print err.
Check the host data.
Image print error occurred. Horizontal direction size is illegal. Image print err.
Check the host data.
Image print error occurred. Horizontal coordinates of the image
illegal.
Check the host data.
Image print error occurred. Horizontal direction size exceeds 1440
dots during editing bit map image of character print data on a
document.
Check the LOGO data.
Image print error occurred. Horizontal size is illegal.
Check the LOGO data.
Image print error occurred. Merge specification is illegal. Image print err.
Check the LOGO data.
Image print error occurred. Registered number is illegal. Image print err.
Check the host data.

to be continued

9

LCD message LED B.Z. C.f. E-Code

Image print err.
unregistered nr

Image print err.
vert. dir size

Image print err.
vert. dots ill.

Image print err.
vertical coor.

Image print err.
vertical size

vertical size

xx

(xx: field number)

In non SCN mode
SCN command rec.

Invalid command

Invalid stock
ctrl nr read

format error

format error

ERROR ON S A-7154

ERROR ON S A-7159

ERROR ON S A-7158

ERROR ON S A-7155

ERROR ON S A-7150

-- - S -

-- - S -

ERROR ON S A-7010

ERROR ON S A-7002

-- - S -

ERROR ON O/H A-7110

ERROR ON O/H A-7112

No Background -- - S -

No mag pos
defined:xx

(xx: element Number)

No medium
Available

full

-- - S -

ERROR ON S A-7005

-- - S -

-- - S -

-- - S -

PECTAB not
available :xx

(xx: PECTAB number)

overflow (INT.)

fault

Registration area
full

error

in one job

-- - S -

-- - S -

-- - S

ERROR ON S A-7003

-- - S -

ERROR ON S A-7007

-- - S -

E-

3050-60

Undefined command ERROR ON S A-7001

Wrong document
type:

-- - S -

Wrong element -- - S -

Operating the Printer

Continued 3.Received Data and Software Errors

Description

Recovery

Image print error occurred. Specified number is not yet registered.
Check the host data.
Image print error occurred. The vertical direction size of an image
is illegal.
Check the LOGO data.
Images print error occurred. The vertical direction size of an image
is illegal..
Check the LOGO data.
Image print error occurred. Vertical coordinates of the image
illegal.
Check the host data.
Image print error occurred. Vertical direction size exceeds 612 dots
during editing bit map image of character print data on a
document.
Check the host data.
Image print error on vertical size occurred. Image print err.
Check the host data.
Incorrect field exists. Incorrect field:

Check the ticketing data.

During non-control mode of SCN, the SCN read command is
received.
Check the host data.

Firmware internal error occurred.
Call the maintenance personnel.
Invalid stock control number was read.
Check the ticket.
MS encode data format error (verify error). MS encode data
Check the magnetic stripe or clean the magnetic head.
MS encode horizontal format error (parity check error). MS encode horiz.
Check the magnetic stripe or clean the magnetic head.
No Background (template) data available. (AEA response)
Check host data.
No magnetic position defined in PECTAB table when the steering

command is defined "check-in", "boarding" or "revalidation" in the
table.
Check host data.
No medium is available in escape path.
Check the medium is in escape path.
No separator available. No separator
Check host data.
Object in background (ten plates) was not found out. Object missing:
Check host data.
PECTAB memory is full. PECTAB memory
Cancel unnecessary PECTAB data.
PECTAB is not available.

Check the host data.

The ticketing data is too large. Print buffer
Check the ticketing data.
Program down line loading data is wrong. Program load
Check the down line loading data.
Registration area full. No empty registration area for an
Image data registration command (quantity and size).
Cancel unnecessary PECTAB data.
Out of sequence in check-in or revalidation mode. Sequence check
Check the host data.
Firmware internal error occurred. Sequence error
Call maintenance personnel.
Too many coupons are in one job. Too many coupons
Check the host data.
Firmware internal error occurred.
Call maintenance personnel.
Wrong document type selected.
Check the host data.
Wrong element used.
Check the host data.

10

Installation of F9811 – ATB Printer

1. Environment for installation

Power supply

Wide range 100 – 240 VAC at 50 Hz / 60 Hz

160W in printing and 58W in idling

Temperature / Humidity
5 -- 35℃ / 30 -- 85%RH at operation

- 5 -- 50℃ / 5 -- 95%RH at storage

2. Cables
Power cable and communication cable have to be provided as these are not supplied with the printer.

 RS232C communication cable

1.Recommended cable length: 3 m

2.Pin connection : below table

Terminal device such P/C ATB printer

D-sub
25 pins
Pin
number

20 4 DTR DTR 20

Housing

or pin 1

D-sub
9 pins
Pin

number
7 5 GND GND 7
2 3 TxD TxD 2
3 2 RxD RxD 3
5 8 CTS CTS 5
8 1 DCD DCD 8
4 7 RTS RTS 4

6 6 DSR DSR 6

Housing FG FG Housing

Signals Signals

D-sub
25 pins
Pin
number

or pin 1

 Power cable

1. The cord is specified in VDE 0281, or CENELEC HD21 S2 in Europe,
also specified in UL or CSA in America.
Normal voltage 250V-AC - 10A is needed for the cable code in Germany.
Normal voltage 115V-AC - 10A are needed for the cable code in USA.

2. The connector for a device is specified in German standard VDE 0625 or
European standard EN60320

3. The plug is specified in VDE 0620, also CEE IEC884-1
The plug should be selected according to the local standard in the country
of installation.

4. Cable length of 3 m is recommended.

Altitude
0 – 4,000 m altitude
during operation

Connector to ATB Printer

Installing the Printer

to ATB Printer

11

Installing the Printer

7

3. Space for installation and operation

Key Size

Ticke t Stacke r Trace of Printer Door

Grip

Trace of Printer Door

Ticke t Stacke r

Grip

Trace of Bin Feeder Door

23

Key Lock Cables

Screwed Clamps

Trace of Bin Feeder Door

237

Key Lock

4-Ball Caster

Cables

12

4. Unpacking and checking the attachments.

 Unpacking the F9811-ATB Printer

Please remove the wrapping and each tape shown below in the figures after opening the box.
Please check that the following are enclosed:

Installation Floppy Disk,
Operator’s Guide,
Configuration sheet.

After installing the printer please keep the FDD and Guide according to individual customer policies.

Remove tape on inside door

 Unpacking the Bin Feeder

Please remove the wrapping after opening the box.

Please check that the following parts are enclosed:

Two Keys
Metal plate for fixing the printer
Two wing screws for fixing printer
Two screws for fixing the plate

Installing the Printer

Remove wrap

Remove tape on door

Remove protective wrap around the print head.

13

Installing the Printer

5. Mounting F9811 printer

Printer and Secure Bin are installed as illustrated below.

1. Change metal plate on the bottom of the printer to the new plate supplied and fix it with supplied screws.
Refer to photos A and B.

2. Slide the printer into a hook of the bin and fit the rear of the printer with the bin. Photo C and D.

3. Screw the printer to the bin with the two wing head screws. Photo D.

4. Clamp a power cable and communication cable to the printer.

Keep enough slack of the cables between the connectors and cramps

Metal plate New metal plate

Hook

Photo B Photo A

Photo D Photo C

fit to rear

Photo E

14

Installing the Printer

s

s

s

s

s

6. Assembling Pedestal and Bin-feeder
Printer, Bin feeder and Pedestal are assembled through four steps as following

st

1

step: Moving casters to the pedestal from stand bin,

2nd step: Adjusting height of the pedestal to fit a counter height

rd

3

step: Mounting the bin-feeder and the printer.

Ball Casters

4th step: Mounting F9811 printer

st

1

step: Moving caster

1. Move four casters to bottom of the pedestal from
the bin feeder. Refer to photo 1,2.

 Please use the same screws which are used

Pedestal

on the stand bin.

nd

2

step: Adjusting the pedestal height
Shift down both side frames after removing the
screws, and fix them again so that positioning dowels
meet the positioning holes at expected height.
4 kinds of height are selected as below drawing 1.

Upper side frame

Screws

30 cm

Middle side frames

Lower side frame

25 cm

20 cm

Rear bar Front bar

Screw

Positioning Dowel

Positioning Holes

Positioning Dowel

Drawing 2

Photo 1

Bin feeder

Drawing 1

15 cm

Photo 2

Photo 3
Photo 4

15 cm 20 cm 25 cm 30 cm

Upper frames

Positioning Holes

Middle frames

Lower frames

15

Installing the Printer

rd

3

step: Mounting the bin feeder

Mount the bin feeder on the assembled pedestal

Fix them with four screws after facing
in front and right face. Refer to photo 4 and 5

 Use screws with hexagonal head, which

are attached on the pedestal.

th

4

step: Mounting F9811 printer

Printer and Secure Bin are set up as below order

1.Change metal plate on the bottom of the printer to enclosed new plate and fixes it with enclosed
screws. Refer to photo 6 and 7

2.Slide the printer into a hook of the bin and fit the rear of the printer with the bin. Photo 8 and 9.

3.Screw the printer and the bin with two wing head screws. Photo 9.

4.Connect a power cable and communication cable to the printer and cramp them on the bin.
Keep enough

slack of the cables between the connectors and cramps. Refer to photo 10

Metal plate New metal plate

Photo 6

Photo 8

Hook

Photo 10

Photo 4

Photo 5

Photo 7

Photo 9

fit to rear

Photo 11

Close the door

16

Installing the Printer

A

x

7.Adjusting the volume of the buzzer and adjusting the contrast on the LCD display.

These are adjusted using the controls recessed as shown.
If necessary, please adjust them with a small screwdriver.

 The LCD Contrast is adjusted with the right control.

This may be done any time after power on.

 The Beep sound is adjusted with left control.

Please perform the “buzzer test” and adjustment
using the diagnostic function, Test No.=05, PAN No.=04.

Beep sound Contrast on LCD display

8. Installing the printer firmware

The firmware is pre-installed in factory. It is not necessary to install it during the installation of the printer.
If the version is revised, please install the new firmware using the following procedure;

1. Turn the power switch OFF .

2. Put the installation floppy disk into the disk drive and close the door.

3. Turn the power switch ON.
BIOS will be started and several messages will appeare on the display.
Please wait for the beep of buzzer.

4. Push the key “ ON / OFF” on the keypad when you hear the beep. The key is on top right.
This message will be
Displayed.

Note: If you fail to push the ”ON/OFF” key after the beep, the firmware will progress to “ ready to accept ---“
In this case, please try again after turning the power switch off.

5. Push the key “ 1 “ after the above message is displayed.

Note: At first Flash ROM is erased, and then the program is written to the erased Flash ROM..
Message will switch to “Erasing flash ROM” and then “ Installing ----“. Please wait approximately 10 seconds.

Please wait for the Message “ ----- PD03, PD05 etc”. This means the BIOS is started.
Note: The BIOS starts automatically without any operator intervention after finishing writing the Flash ROM.

6. Turn the power switch OFF when you find out the message “ ----- PD03, PD05 etc”.

7. Remove the Floppy disk and close the door.

8. Turn the power switch O N. Installed firmware will be started.

After finishing the boot, the display will show “ready to accept “ or “communication lost” if printer is not connected to
the server.

9. Please check the firmware version displayed on the LCD to ensure it is same as the one of the label of Floppy disk.
Push “ 4 ” in online mode to display the Firmware version on the LCD as in the following example.

1. Flash ROM install

2. Boot from FDD

VC.3L00 9811

F V10L2001 Dx.x

17

Installing the Printer

(

OR 016

-

>

o

Trouble Shooting

1. Reading the ERROR LOG from system memory.

1) Push key "ON/OFF" to turn to mode "OFF LINE". LCD display shows “OFF LINE”.

2) Push key "TST" in order to show the memorized ERROR LOG.
Message will be displayed as
Time and Error Code are shown on LCD

Push key "ENT" to show details of the LOG.
Message will be displayed as

3) Push key "+/-" to scroll the LCD display to show older ERROR LOG.

Push key “TST” to scroll backward to show younger ERROR LOG.

4) When the scroll has reached the oldest error LOG, the following message is shown.

Repeating pushing the key “+/-“ will return to the top.

5) To finish the function: Push “ON/OFF” to finish the function and show “Ready to accept / ticket…”

on the LCD (return to ON LINE mode).

2.. Adjusting the system clock (to adjust it to local time).

F9811 Printer has an internal clock. Error codes are stored in memory time stamped.

1a) Turn the power switch on.

BIOS will be started and several messages will appear on the display.
Please wait for the beep of buzzer.

1b) Push the key “ON/OFF” on the keypad when you first hear the beep. Message will be displayed follows;

1c) Push the key “3” after above message. (Just 3 not 1 and 2).
1d) The LCD will display the clock and date to be adjusted as below.

1e) Push numeric keys (0 - 9) in order to input each value of local time and date correctly.

1f) Push the key “ENT”, to register the local time. Message is displayed as follows;

1g) When you push the key “1” , the message is displayed as follows.

1h) Push the key “1” again. Printer is started automatically and returns to On-line mode.

3. Should an unexpected error occur,

2a) Turn the power switch on.

BIOS will be started and several messages will be displayed on the LCD.

Please wait for the beep of buzzer.

2b) Unexpectedly, the message is shown as same as (D06) on LCD.

2c) If the system clock is incorrect, input correct values and set the system clock as described in 1E to 1H.
2d) If the system clock is correct, register the system clock as above.

08/12/01 12:00
ERR

08/12/01 12:00

----END OF LOG---

----TOP OF LOG---

1.Flash ROM inst

2.Boot from FDD

HH:MM mm/dd/yyyy

SELECT 128KB EMS
1=Yes 2=No

FDD INSTALLED:1
1=Yes 2=N

4

all

D01)

(D02)

(D03)

(D04)

(D05)

(D06)

(D07)

(D08)

HH: hour
MM: minute
mm: month
dd: day
yyyy year

18

for safe operation

SAFE OPERATION

Handling of This Manual

This manual contains important information for operating this product. Read this manual thoroughly before using the product.
Use this product only after thoroughly reading and understanding this manual. Keep this manual handy, and keep it carefully.

FUJITSU makes every effort to prevent users and bystanders from being injured or from suffering damages to their property. Use
the product according to this manual.

IMPORTANT NOTE TO USERS

READ CAREFULLY ALL THROUGHOUT THIS MANUAL BEFORE USING THE PRODUCT. INCORRECT USE OF THE
PRODUCT MAY CAUSE UNEXPECTED DAMAGE TO THE USERS OR BYSTANDERS.

While all efforts have been made to ensure the accuracy of all information in this manual, FUJITSU assumes no liability to any
party for any damage caused by errors or omissions or by statements of any kind in this manual, its updates or supplements,
whether such errors are omissions or statements resulting from negligence, accidents, or any other cause. FUJITSU further
assumes no liability arising from the application or use of any product or system described herein, nor any liability for incidental or
consequential damage arising from the use of this manual. FUJITSU disclaims all warranties regarding the information contained
herein, whether expressed, implied, or statutory.

FUJITSU reserves all rights to make changes to any products herein to improve reliability, function, or design, without further
notice and without obligation.

WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.

This manual is for maintenance purposes only. Fujitsu takes no responsibility for any other use.

The contents of this manual may be revised without prior notice.

The contents of this manual shall not be disclosed in any way or reproduced in any media without the express written permission
of Fujitsu Limited.

All Rights Reserved, Copyright  FUJITSU LIMITED 2002

19

Edition Date

issued

01

11/12/2001 Initial edition

02

06 / 02 / 2002 1 .Correctin g sentence

Revision record

Description Pages

2.Adding « Assembling pedestal »

Edition record

Page.15 and 16

20

printed in Japan