Fujitsu 7000 User Manual

User Guide

TeamPoS Model 7000 All in One (AIO) PoS Computer

Document D900000454 Revision 1.0

Title:

Date: Version: Audience:

TeamPoS Model 7000 AIO PoS Computer System User Guide (D900000454)

March 6, 2012 Version 1.0 Corporate clients and field engineers

COPYRIGHT © 2012 FUJITSU FRONTECH NORTH AMERICA INC. ALL RIGHTS RESERVED. TeamPoS 7000, SHAPING TOMORROW WITH YOU AND ASSOCIATED LOGOS ARE TRADEMARKS OR REGISTERED TRADEMARKS OF FUJITSU FRONTECH NORTH AMERICA INC. ALL OTHER MARKS ARE THE REGISTERED TRADEMARKS OR TRADEMARKS OF THEIR RESPECTIVE OWNERS IN THE UNITED STATES AND/OR OTHER COUNTRIES.

The descriptions and information in this document are guidelines, detailing the recommendations of Fujitsu Frontech North America Inc. (FFNA).

Fujitsu endeavors to ensure that the information in this document is correct and fairly stated. The information within this document has been reviewed for accuracy, but as with most documents, errors may be found and corrected in future revisions. Fujitsu Frontech North America Inc. does not accept liability for any errors or omissions. The development of Fujitsu products and services is continuous, an d published information may not be up to date. It is important to check the current position with Fujitsu.

TeamPoS7000_User Guide_D900000454.pdf

Chapter 1. Overview

1.1 TeamPoS 7000 AIO Overview............................................................................................. 3

1.1.1 Features.................................................................................................................................................4

1.2 AIO Peripherals.................................................................................................................. 7

1.2.1 LCD Monitors.............................................................................................. ..... ....................................7

1.2.2 VF70 VFD .......................................................................................... ..................................................7

1.2.3 VF35 VFD (Mini).................................................................................................................................7

1.2.4 Keypad+ MSR ............................................................................................. .........................................8

1.2.5 MSR AIO...................................................................... .... ....................................................................8

1.2.6 CT11 Thermal Printer...........................................................................................................................8

1.2.7 FP-510 Thermal Printer........................................................................................................................9

1.2.8 Epson TM-T88V Printer.......................................................................................................................9

1.2.9 Epson TM-H2000 Printer .....................................................................................................................9

1.2.10 Epson TM-H6000IV Printer.............................................................................................................10

1.2.11 Cash Drawers........................................................................... .........................................................10

1.2.12 LEDs and Buttons.............................................................................................................................11

1.2.13 Connectors........................................................................................................................................13

1.2.14 Limited Power Source .................................................... ..................................................................13

Chapter 2. Introduction

2.1 System Configurations and Components ......................................................................... 15

2.1.1 System illustration (AIO Countertop Mount model)..........................................................................15

2.2 System Configurations ..................................................................................................... 16

2.2.1 Hardware........................................................................... ..... .... .........................................................16

2.2.2 Operating Systems................................................... ...........................................................................18

Chapter 3. Basic Operations

3.1 Turning the Power On ...................................................................................................... 19

3.2 Turning the Power Off...................................................................................................... 20

3.3 Adjusting the Displays......................................................................................................21

3.3.1 LCD Display................................................................................... .... ..... ...........................................21

3.3.2 Customer Display (LCD).............................................. .... ..................................................................22

3.3.3 Customer Display (VFD).............................................. .... ..................................................................22

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TeamPoS 7000 User Guide: Contents

3.4 Adjusting the Speaker Volume .........................................................................................22

3.5 Using the (Optional) MSR................................................................................................23

3.6 Using the CT11 Printer .....................................................................................................24

3.6.1 Paper roll.......................................................... ..................................................................................26

3.7 Cash Drawer Operations...................................................................................................28

3.7.1 Opening and closing the drawer......................................................................................................... 28

3.7.2 Inserting and removing till from drawer............................................................................................ 28

3.8 Relocating the System.......................................................................................................29

Chapter 4. Daily Maintenance

4.1 Cleaning the Equipment....................................................................................................31

4.1.1 Cleaning the main unit.................................................................................. ..................................... 31

4.1.2 Cleaning the magnetic card reader (option)....................................................................................... 32

4.1.3 Cleaning the printer.............................................. ..... .........................................................................32

4.1.4 Cleaning the print head and roller......................................................................................................32

Chapter 5. Troubleshooting

5.1 Troubleshooting ................................................................................................................33

5.2 Paper Jams.........................................................................................................................34

5.3 Paper Jams Frequently ......................................................................................................34

5.4 Supplies.............................................................................................................................35

Appendix

Ensure Safe Use .........................................................................................................................i

Disclaimer..................................................................................................................................i

Computer Viruses.......................................................................................................................i

Regulatory Information.............................................................................................................ii

Safety........................................................................................................................................iii

Getting Started .........................................................................................................................iv

Warning Symbols......................................................................................................................v

Safety Considerations...............................................................................................................vi

Handling Precautions.............................................................................................................viii

Modifying or Reproducing the Unit.........................................................................................ix

Acronym Identification.............................................................................................................x

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TeamPoS 7000 User Guide: Contents

All In One (AIO) Countertop Mount AIO VESA Back Panel

Overview

1.1

TeamPoS

Thank you for purchasing the TeamPoS 7000 system, which is Fujitsu’s Model 7000 series of PoS computer systems. This manual is intended for personnel who operate the TeamPoS 7000. It provides notes on handling, describes basic operating procedures, and gives supplementary information which operators should know before using the TeamPoS 7000 series of PoS computer systems.

We hope that the TeamPoS 7000 will help you operate your business in a more efficient manner. This manual illustrates the TeamPoS Model 7000 Series All in One (AIO) PoS computer systems (part of the KD02909-7000 series) and describes the procedures required for using these systems.

The following sections provide a brief overview of the TeamPoS 7000 AIO control units as well as their peripherals.

7000 AIO Overview

The TeamPoS Model 7000 family of products is a state-of-the-art Point of Sale (POS) terminal. Built on industry standard platforms, the TeamPoS 7000 leverages Intel-embedded components and standard operating system, software applications and peripherals. It supports standard PC components such as high-performance CPUs, memory, hard disk, video and audio.

Main components such as power supply, hard drives, etc. are shared between models. The TeamPoS 7000 system can be used as a computer to run standard PC applications, such as

word processing, spreadsheets, etc., subject to operating system and licensing restrictions. This system offers dual 2.5” hard disk or solid state drives, on board LAN, 15” primary LCD display, optional 12”/15” second LCD displays; USB, I/O expansion modules, and runs on a variety of software platforms.

THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.

Overview Chapter 1 - Overview

Revision 1.0 - March 6, 2012 TeamPoS 7000 AIO Overview - 3

The TeamPoS 7000 also contains functionality required by retail application software and are “retail hardened” to support the harsh environments found in most retail stores. Depending on the application requirements, there capacity are selectable by the customer. Chassis configurations and operating systems are also selectable.

The TeamPoS Model 7000 Series (KD02909-7000) AIO PoS computer is available in five models:

• TeamPoS 7000 Model A100R, AIO, Atom D525 CPU, 15" LCD w/Resistive Touch, 2GB RAM, 1 x HDD 250GB

• TeamPoS 7000 Model A200R, AIO, Celeron G540 CPU, 15" LCD w/ Resistive Touch, 2GB RAM, 1x HDD 250GB

• TeamPoS 7000 Model A200I, AIO, Celeron G540 CPU, 15" LCD w/ IR Touch, 2G RAM, 1x HDD 250GB

• TeamPoS 7000 Model A300R, AIO, i3 CPU, 15" LCD w/ Resistive Touch, 4G RAM, 1x HDD 250GB

• TeamPoS 7000 Model A300I, AIO, i3 CPU, 15" LCD w/ IR Touch, 4G RAM, 1x HDD 250GB

1.1.1 Features

is a very large number of possible configurations. Memory

, number of hard disks, CPU speed, and the number of powered RS-232 and USB ports

The TeamPoS 7000 All in One is available as a Countertop Mount, VESA Back Panel mount, or Column Mount system, supporting various peripherals and settings.

THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.

Chapter 1 - Overview TeamPoS 7000 User Guide 4 - TeamPoS 7000 AIO Overview TeamPoS7000_User Guide_D900000454.pdf

Features include:

Tilted

Flat 0

Storage/space saving

Countertop with Dual LCD

Countertop with Mini VFD

Countertop with VFD pole

AIO VESA Back Panel mount

• Small footprint to free up counter space

• Embedded power brick and cable management to improve counter “look” and increase

reliability

• Full-flat LCD with infrared and resistive touch and flexible tilt angles

• Various microprocessor options (Atom D525, Celeron G540, Core-i3)

• Proximity sensor to exit standby mode

• Remote Management with Intel AMT (A300)

• Dual disks (A100, A200, A300)

• RAID 0/1 support (A200, A300)

• Optional integrated webcam

• Microphone

• Flexible configurations for a wide range of market segments (convenience stores, specialty

stores, quick service restaurants (fast food), table service restaurants, hotels)

Overview Chapter 1 - Overview

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THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.

• Higher performance i3 CPU to handle applications with blazing speeds

• 2GB DDR3 memory, extendable

• Selectable high capacity storage (HDD: 250GB or SSD: 30/62GB)

• Security (RAID1) and higher performance (RAID0) with SSD or HDD RAID

• Fanless model for silent running and against oily/dusty air (model A100)

• Built to last for retail environment

• Water and dust proof (IP53) * for front LCD

• Anti-discoloration materials

• Several Operating Systems certified for long life management

• Cost-effective energy saving

• Power saving mode for CPU and LED backlight

• Compatible with previous Fujitsu peripherals and applications

THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.

Chapter 1 - Overview TeamPoS 7000 User Guide 6 - TeamPoS 7000 AIO Overview TeamPoS7000_User Guide_D900000454.pdf

1.2 AIO Peripherals

Image of 7" customer monitor to be added

1.2.1 LCD Monitors

15-, 12-, and 7-inch LCD monitors for AIO secondary display.

• Support for two types of touch panels for 12- and 15-inch monitors: flat surface Resistive;

IR with bezel (15-inch only)

1.2.2 VF70 VFD

VF70

• USB interface

1.2.3 VF35 VFD (Mini)

VF35 VFD

• USB interface

• This VFD is located on top of the AIO LCD.

THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.

Overview Chapter 1 - Overview

Revision 1.0 - March 6, 2012 AIO Peripherals - 7

1.2.4 Keypad+ MSR

40-key keyboard

• USB interface

• This keyboard and MSR are located on the right side of the AIO LCD.

1.2.5 MSR AIO

• USB interface

• This MSR are located on the right side of the AIO LCD.

1.2.6 CT11 Thermal Printer

Thermal printer:

• USB interface

•300mm/s

• 16 shades of gray printing

• Tool-less part replacement (thermal head, cutter, platen)

THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.

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1.2.7 FP-510 Thermal Printer

Thermal printer:

• USB interface

•260 mm/s

• Compact design

• Two color printing

1.2.8 Epson TM-T88V Printer

Thermal printer:

• USB interface

•300 mm/s

• 58/80 mm paper roll sizes

1.2.9 Epson TM-H2000 Printer

Thermal/dot matrix printer:

• USB interface

• Drop-in paper loading

• MICR reader and franker

THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.

Overview Chapter 1 - Overview

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1.2.10 Epson TM-H6000IV Printer

Thermal/dot matrix printer:

• USB interface

• Multi-tone printing

• MICR reader and endorsement printer

1.2.11 Cash Drawers

1.2.11.1 TP15 standard cash drawer

Bill compartments: 5; coin compartments: 6, with media slot

1.2.11.2 Compact cash drawer

Bill compartments: 3; coin compartments: 6, with media slot

THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.

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1.2.12 LEDs and Buttons

ON/OFF Switch

USB Port

Reset Switch

HDD/SDD Activity

5V Standby

Unused

HDD1/SSD1 Diagnostic

HDD2/SSD2 Diagnostic

Fan Diagnostic (all models except A100)

Memory Diagnostic

Blue LED power indicator

V o lume Down

Vo lume Up

Brightness Down

Brightness Up

Label inside panel cover:

The LED and button locations on the OP (operations) panel are indicated below. (Open the panel cover door to access the controls and LEDs.)

See the table on the following page for additional details.

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THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.

1.2.12.1

Button Button/LED Position Comment

TeamPoS

7000 Front Panel Switch and LCD Matrix

Reset

switch

Volume

Down

Volume

Brightness

Down

Brightness UpRightmost

HDD/SSD

activity

5V Standby

(MB power)

Between

LEDs and

buttons

Leftmost

button

Second

from left

Second

from right

button

Leftmost

LED

Second

from left

Resets system; all data in memory will be lost.

Press to decrease speaker volume.

Press to increase speaker volume.

Press to decrease monitor brightness.

Press to increase monitor brightness.

This LED flashes to indicate HDD/SSD read/write activity.

Indicates that AC power is supplied to the power supply and standby voltages for the motherboard are available.

Unused

LED

Memory

Diagnostic

Fan

Diagnostic

HDD2/SSD2

Diagnostic

HDD1/SSD1

Diagnostic

Third from

left

Middle

LED

Third from

right

Second

from right

Rightmost

LED

Unused.

This LED is illuminated when the BIOS memory test detects a memory error.

This LED is illuminated when the BIOS detects a fan failure (all models except A100).

This LED is illuminated when HDD2/SSD2 is not detected.

This LED is illuminated when HDD1/SSD1 is not detected.

Caution: It is assumed that the user of this manual fully understands and strictly adheres to proper Electrostatic Discharge (ESD) precautions. Failure to adhere to precautions can cause damage to this equipment.

Always remove the power cord from the unit prior to performing any system maintenance.

THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.

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1.2.13 Connectors

External VGA (optional

Customer Monitor)

LAN

USB

(x2)

Cash Drawer

GND

Power In

AIO Countertop Mount Expansion Option only (do not use for other peripherals)

24V PUSB

(usually printer)

Cash Drawer

(1 or 2)

Audio

Line Out

12V PUSB (VFD, Sec o nd Monitor, or other 12V power)

The connectors, which are located underneath the monitor behind the LEDs and buttons, are identified below.

1.2.14 Limited Power Source

Caution: The 24V powered USB port on the terminal does not meet UL limited power source (LPS) requirements. This port is limited to only allowing 24V Retail POS powered USB peripherals that do not exceed a rated current of 4 Amps and are provided with a molded plastic Fire Enclosure, Rated Min. 94V-1 or Metal enclosure.

Caution: The 24V powered Cash Drawer port on the terminal does not meet UL limited power source (LPS) requirements. This port is limited to only allowing 24V Retail POS peripherals that do not exceed a rated current of .2 Amps and are provided with a molded plastic Fire Enclosure, Rated Min. 94V-1 or Metal enclosure.

Overview Chapter 1 - Overview

Revision 1.0 - March 6, 2012 AIO Peripherals - 13

THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.

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