Fujitsu 4099D - M VRS, fi-4990C Reference Manual

Reference Guide

M4099D Image Scanner

01 December, 1999 First edition
02 January, 2000 Illusts and descriptions changed about how

to open the upper sheet guide assembly and
the pad (assembly) and other parts.
Procedures for Troubleshooting partially
corrected. Typos corrected.

Revised contents

Date published

Edition

This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his
own expense.

This digital apparatus does not exceed the Class A limit for radio noise emissions
from digital apparatus set out in the Radio interference Regulations of the Canadian
Department of Communications.

Le pésent appareil numérique n’ément pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescridtes dans le
Réglesment sur le brouillage radioélectrique dicté par le ministere des Communi­cations du Canada.

Maschinenlärmlnformationsverordnung 3. GSGV, 18.01.1991:Der arbeisplatzbe­zogene Schalldruckpegel beträgt 70dB(A)oder weniger gemäß ISO 7779.

The contents of this manual may be revised without prior notice.
All Rights Reserved, Copyright © 1999, 2000 FUJITSU LIMITED.

Printed in Japan.
No part of this manual may be reproduced in any form without permission.

Please send your comments on this manual or on Fujitsu products to the following
addresses:

North American contact:

FUJITSU COMPUTER PRODUCTS OF
AMERICA, INC.

2904 Orchard Parkway, San Jose.
California 95134-2009, U.S.A.
Phone: [phone] Fax: [phone]
HOME PAGE: http://www.fcpa.com/

FUJITSU CANADA, INC.

2800 Matheson Boulevard East, Mississauga,
Ontario L4W 4X5, Canada
Phone: [phone] Fax: [phone]
HOME PAGE: http://www.fujitsu.ca/

European contact:

FUJITSU EUROPE LTD.

2, Longwalk Road, Stockley Park, Uxbridge,
Middlesex UBII IAB, England
Phone: [phone] Fax: [phone]
HOME PAGE: http://www.fujitsu-europe.com/

FUJITSU DEUTSCHLAND GmbH.

Frankfurter Ring 211, 80807 München, Germany
Phone: [phone] Fax: [phone]

FUJITSU ITALIA S.p.A.

Via Nazario Sauro, 38, 20099 Sesto S,
Giovanni (MI), Italy
Phone: [phone] Fax: [phone]

FUJITSU NORDIC AB

Kung Hans Väg 12, S-192 68 Sollentuna, Sweden
Phone: [phone] Fax: [phone]

FUJITSU ICL ESPAÑA, S.A

Almagro, 40 28010 Madrid, Spain
Phone: [phone] Fax: [phone]

FUJITSU FRANCE S.A.

1, Place des Etats-Unis, SILIC 310,
94588 Rungis cedex, France
Phone: [phone] Fax: [phone]

Australian contact:

FUJITSU AUSTRALIA LTD.

Fujitsu House 2 Julius Avenue
North Ryde N.S.W. 2113, Australia
Phone: [phone] Fax: [phone]
HOME PAGE: http://www.fujitsu.com.au/

Asian contact:

FUJITSU HONG KONG LTD.

10/F, Lincoln House, Taikoo Place,
979 King’s Road, Island East, Hong Kong
Phone: [phone] Fax: [phone]
HOME PAGE: http://www.fujitsu.com.hk/

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6th Fl., Korea Financial center building,
Yoido-Dong 23-6, Young DungPo-gu, Seoul,
Republic of Korea
Phone: [phone] FaX: [phone]
HOME PAGE: http://www.fujitsu.co.kr

FUJITSU COMPUTER (SINGAPORE) PTE. LTD.

20 Science Park Road, #03-01, Tele Tech Park
Singapore Science Park II,
Singapore 117674, Republic of Singapore
Phone: [phone] Fax: [phone]
HOME PAGE: http://www.fsl.com.sg/

FUJITSU TAIWAN LTD.

8F Hung Tai Center, 168-170
Tun Hwa North Road, 1st Sec. Taipei, Taiwan, R.O.C.
Phone: [phone] Fax: [phone]

FUJITSU SYSTEMS BUSINESS (MALAYSIA) BHD.

Fujitsu Plaza, 1A Jalan Tandang 204, P.O. Box 636
Jalan Sultan 46770, Petaling Jaya, Selangor Darul
Ehsan, Malaysia
Phone: [phone] Fax: [phone]

FUJITSU SYSTEMS BUSINESS (THAILAND) LTD.

12th Fl., Olympia Thai Tower,
444 Rachadapisek Road, Samsennok,
Huay Kwang, Bangkok 10320, Thailand
Phone: [phone] Fax: [phone]

FUJITSU PHILIPPINES, INC.

2nd Floor, United Life Building, A. Arnaiz,
Legaspi Village, Makati, Metro Manila, Philippines
Phone: [phone] Fax: [phone]

FUJITSU SYSTEM INDONESIA

J1. Cideng Timur 55
Jakarta 10150, Republic of Indonesia
Phone: [phone] Fax: [phone]

FUJITSU LIMITED (JAPAN)

Computer Products Business Group
4-1-1, Kamikodanaka, Nakahara-ku, Kawasaki-shi,
Kanagawa-ken 211-8588, Japan
Phone: [phone] Fax: [phone]
HOME PAGE: http://www.fujitsu.co.jp/hypertext/
scanner/eng/

i

IMPORTANT NOTE TO USERS

READ THIS ENTIRE MANUAL BEFORE USING THIS PRODUCT.
UNEXPECTED DAMAGE MAY OCCUR IF NOT USED CORRECTLY.

While all efforts have been made to ensure the accuracy of all information in this
manual, FUJITSU assumes no liability to any party for any damage caused by
errors or omissions or by statements of any kind in this manual, its updates or
supplements, whether such errors are omissions or statements resulting from
negligence, accidents, or any other cause. FUJITSU further assumes no liability
arising from the application or use of any product or system described herein; nor
any liability for incidental or consequential damages arising from the use of this
manual. FUJITSU disclaims all warranties regarding the information contained
herein, whether expressed, implied, or statutory.

FUJITSU reserves the right to make changes to any products herein, to improve
reliability, function, or design, without further notice and without obligation.

ii

Preface

This manual explains how to use the M4099D image scanner.
This manual contains basic instructions for scanner operation, cleaning

parts replacement, adjustment and troubleshooting.
Refer to Operator’s Guide for the basic information about the M4099D.
The M4099D is very fast and highly functional image scanner developed

for volume filing, using charge-coupled device (CCD) image sensors.
This scanner features duplex scanning and high quality image, processing
with an automatic document feeder (ADF).

iii

Conventions

Special information, such as warnings, cautions are indicated as follows:

WARNING

WARNING indicates that personal injury may result if you do not follow
procedure correctly.

CAUTION

CAUTION indicates that damage to the scanner may result if you do not follow
a procedure correctly.

The following symbols are used in this manual.

Used for general WARNING and CAUTION.

Indicates that care must be taken to avoid injury
to hands or fingers.

iv

CONTENTS

v

CHAPTER 1 OPERATING INSTRUCTIONS .................................................... 1-1

Units and Assemblies................................................................... 1-2

Loading Documents ..................................................................... 1-5

Inserting Documents Manually ..................................................... 1-7

Upper Transport Unit.................................................................... 1-8

CHAPTER 2 CLEANING .................................................................................. 2-1

Cleaning Tools and Roller Position............................................... 2-2

Rollers.......................................................................................... 2-3

Transport Path, Discharge Brush, and Glass Surface .................. 2-6

Sensors...................................................................................... 2-12

Front-Side Lamp ........................................................................ 2-14

Back-Side Lamp......................................................................... 2-16

CHAPTER 3 REPLACEMENT OF PARTS....................................................... 3-1

Front-Side Lamp .......................................................................... 3-2

Back-Side Lamp........................................................................... 3-4

Pick Roller Unit............................................................................. 3-6

Brake Roller ................................................................................. 3-8

Pad............................................................................................. 3-11

CHAPTER 4 ADJUSTMENT............................................................................. 4-1

Improving Paper Separation......................................................... 4-2

CHAPTER 5 TROUBLESHOOTING................................................................. 5-1

Paper Jam.................................................................................... 5-2

Initial Checks................................................................................ 5-5

Messages and Actions ............................................................... 5-13

Problem Checklist ...................................................................... 5-15

Appendix .................................................................................... 5-16

CHAPTER

1

OPERATING INSTR UCTIONS

CHAPTER

2

CLEANING

CHAPTER

3

REPLACEMENT OF PARTS

CHAPTER

4

ADJUSTMENT

CHAPTER

5

TROUBLESHOOTING

TROUBLESHOOTING

ADJUSTMENT

REPLACEMENT

OF PARTS

CLEANING

OPERATING

INSTRUCTIONS

1-1

This chapter describes how to load documents, how to insert documents
manually and how to open/close the upper transport unit.

Units and Assemblies

Loading Documents

Inserting Documents Manually

Upper T ransport Unit

OPERATING INSTRUCTIONS

CHAPTER

1

1-2

Units and Assemblies

This section shows the exterior view and assemblies of the scanner. This section also provides
names of each part and describes their functions.

■ Units

3 Hopper

1 Operator panel

2 Power switch

4 Hopper guide

5 Hopper extension

6 Automatic document feeder (ADF)

8 Pick roller unit

9 Guide plate

10 Pad

11 Brake roller

12 Upper transport unit

13 Side cover

14 Lever

16 Stacker guide

17 Stacker extension

19 Check stopper

18 Stop lever

15 Stacker

7 ADF release lever

23 Interface connectors21 Power inlet

20 Main line switch

22 Interface connectors

1-3

No. Name Function
1 Operator panel Used to operate the scanner.

2 Power switch Used to turn power on or off.

3 Hopper Document input tray.
4 Hopper guide Used to adjust the document width.
5 Hopper extension For use with long documents.
6 Automatic document feeder (ADF) Feeds and scans documents.
7 ADF release lever Used to open the ADF.
8 Pick roller unit Picks top page in document stack.
9 Guide plate The pad is mounted on.

10 Pad Separates top page from document stack.
11 Brake roller Separates top page from document stack.
12 Upper transport unit Opens for easy access.
13 Side cover Opens to access back-side lamp.
14 Lever Used to open the upper transport unit.
15 Stacker Document exit tray.
16 Stacker guide Helps guide documents into stacker.
17 Stacker extension For use with long documents.
18 Stop lever Used to keep documents in the stacker.
19 Check stopper Adjustable stopper for shorter length documents.
20 Main line switch Controls supply of line power to the scanner.
21 Power inlet Power cable connection.
22 Interface connectors Video and RS-232C.
23 Interface connectors Two SCSIs.

1-4

■ Assemblies

Lower sheet guide assembly

Brake roller

Pick roller unit

Pad

Guide plate

Lamp

Lamp

Back-side lamp unit

Front-side lamp unit

1-5

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Loading Documents

NOTE

Hold both ends and bend the
documents into an arch. Then hold
tightly and straighten them. The
center of documents swells and air is
introduced between the documents.

Line mark

Lock lever

Hopper guide

Extension

Adjust the hopper guides to the
document width. And load
documents face-up.

Load the document for reading.

Stacker
Lever

Hopper guide

Hopper table

Extension

15 to 20 mm

Fan the sheets before setting the
document on the hopper table.

NOTE

• Squeeze the lock lever to free the Hopper
guides.

• Remove paper clips and
staples. Flatten staple
holes with your finger.

• Load documents face-up.

• Stack must not exceed line mark.

• Use the extension for long documents.

• Do not mix different width documents.

1-6

Adjust the stacker table to the
document size.

NOTE

• Extend the stacker table and extension for
long documents (greater than A4 or LT).

• Raise the stopper for small sizes of paper
and adjust the stacker guides to the width
of the paper and push down the stacker
table to lock it.
Stopper adjustment:

Stopper

Document

about 20 mm

Stop lever

Stacker tab le

Check stopper

Stacker

Scanned documents are stacked
in the stacker for removal.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Stacker guideStacker guide

1-7

Lift the pick roller unit until it is
held by the magnet catch.
The hopper table moves up to the
feed position.

Inser ting Documents Manually

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Hopper table

Document
(face-up)

Hopper guide Guide plate

If the scanner is in Manual Mode, set the documents as follows:

NOTE

For information on setting
Manual feed timeout, see the
Operating Instructions in the
Operator’s Guide.

Insert the documents until the
leading edge touches the guide
plate of the hopper table. Adjust
the guides to the document width.

Place documents face-up at the
center of the hopper table.

CAUTION

Be careful not to catch your fingers or
something in the mechanism, when the
hopper table moves up.

1-8

■ Opening the Upper Transport Unit

Lift the lever located at the right to
open the upper transport unit.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

■ Closing the Upper Transport Unit

Upper Transport Unit

Lower the upper transport unit
with both hands.

CAUTION

Make sure that the upper transport unit is
in the locked position before reaching
inside the scanner.

Lift the upper transport unit to
release the lock.

Lever

NOTE

Press the upper transport unit with both
hands to secure the lock.

Upper transport unit

WARNING

Before lowering down the unit, make sure that the area
between the main machine and the upper transport unit is
clear of all objects and fingers.

ACHTUNG

Bevor Sie die obere Einheit absenken, überzeugen Sie sich,
daß keine Gegenstände oder Finger eingeklemmt werden.

2-1

This chapter describes the tools and methods required to keep your
scanner clean.

Cleaning Tools and Roller Position

Rollers

Transport Path, Discharge Brush, and Glass Surface

Sensors

Front-Side Lamp

Back-side Lamp

CLEANING

2

CHAPTER

2-2

Cleaning Tools and Roller Position

*: Contact dealer or distributer. Type No. may be different in some countries.

NOTE

When the following paper is used, it may be necessary to clean more frequently.

• Paper with smooth surface such as coated paper.

• Paper with almost all printed area.

• Paper with special coating such as carbonless paper.

Tools Type No. Frequencies Remarks

Cleaning sheet CA99501-0016 Every 50,000 sheets 20 sheets/1 pack

(*)

Cleaner F2 CA99501-0014 • Front-side and 1 bottle

(*) back-side lamp

Every 100,000 sheets

• Roller

Every 100,000 sheets
Isopropyl alcohol CA99501-0013 • Discharge brush 1 bottle
or Cleaner F1 (*) Every 100,000 sheets

• Others

Every 200,000 sheets

Cotton swabs

Dry cloth

Rollers

2-3

Rollers

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Place the cleaning sheet on the
hopper table by aligning it with the
hopper guide (left) with the
adhesive side up. Then press

ENTER

; the cleaning sheet is fed.

■ Cleaning the Rollers with Cleaning Sheets

Set the hopper table guides to B4
width. Then, set the offline feed
test mode as follows:

While pressing

MENU

, turn on the

power; the LCD displays “Please
wait” then the <<MODE SELECT>>
screen appears with SETUP

blinking. Press (Õ) twice; TEST
blinks. Press

ENTER

three times;

The OFFLINE FEED TEST screen
appears with START blinking.

Hopper guide (left)

Front

Cleaning sheet

Cleaning
sheet

Protective paper

Remove the protective paper from
the cleaning sheet.

2-4

When “Hopper empty” is
displayed, press

CANCEL

.

Place the same cleaning sheet
on the hopper table with the
adhesive side up by aligning with
the hopper guide (right). Then

press

ENTER

; the cleaning

sheet is fed.
When “Hopper empty” is
displayed, press

CANCEL

.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Remove the protective paper from a new cleaning sheet and place it with the

adhesive side face down. Then repeat steps through . After cleaning is

complete, turn the power off.

Cleaning sheet

Front

Hopper guide (right)

2-5

Wipe the metal roller surfaces
(lower transport unit side) while
turning the shaft by hand.

Apply isopropyl alcohol or cleaner
F1 to cloth.

Allow to dry.

Open the upper transport unit.

Allow to dry.

Moisten a cloth with cleaner F2.

Open the upper transport unit.

Wipe the pick roller unit, brake roller
and the upper and lower
transport unit rollers.

WARNING

Do not use cleaner F2
on rubber rollers.

Metal rollers (hidden,
lower transport unit side)

Rollers (hidden, upper
transport unit side)

Brake roller (hidden)

Pick roller unit

Metal roller

■ Cleaning the Rollers with Dry Cloth, Isopropyl Alcohol or Cleaner F1

■ Cleaning the Metal Rollers with Cleaner F2

RollersPick roller unit

Brake roller (hidden)

Cloth

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.

Rollers

Metal rollers

2-6

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.

■ Cleaning the Transport Path

Wipe the transport path with a dry
cloth or soaked in isopropyl
alcohol or cleaner F1.

Open the upper transport unit.

Transpor t Path,
Discharge Brush,
and Glass Surface

NOTE

Use a vacuum cleaner to remove paper dust
from the transport path.

■ Cleaning the Discharge Brush

Open the upper transport unit.

Release the ADF release lever
and rest the ADF sheet guide
assembly on the ADF release
lever.

While pulling the ADF release
lever toward you, hold up the ADF
sheet guide assembly.

CAUTION

Never close the upper transport unit in this
condition. Doing so will cause severe
damage to the scanner.

Pick roller unit

ADF release lev ers

2-7

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Slide the pick roller unit left and
remove it toward the upper right.

Turn the lever of the brake roller
upward and pull out the brake
roller upward.

Holding the top of the guide plate,
press the guide plate down, and
lift it toward you to remove it.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Guide plate

Hopper guide

Brake roller

2-8

Wipe the discharge brush with a
dry cloth to remove dust.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Attach the brake roller until it locks.

Put the guide plate in position.

NOTE

Confirm that the guide plate is installed
correctly. If it is miss connected, it will cause
paper jams and noise by touching the hopper
table.

Discharge brush (for brak e roller)

Discharge brush (for pick roller unit)

2-9

Attach the pick roller unit as
shown.

CAUTION

When attaching the pick roller unit, do not
hunging down its head.

Right Wrong

While holding the ADF sheet guide
assembly up, pull the ADF release
lever toward you then gently lower
the ADF sheet guide assembly.
Release the ADF release lever to
lock the ADF sheet guide
assembly into position.

Close the upper transport unit.

CAUTION

Hold the ADF sheet guide assembly during
this process to avoid damage to the sensors.

ADF release levers

2-10

Loosen the two knurled screws at
both ends of the upper sheet
guide assembly to open the
assembly.

Wipe both surfaces of the glass
clean with a dry cloth (or
moistened with isopropyl alcohol
or cleaner F1 as necessary).

■ Cleaning the Glass Surface (Upper sheet guide assembly)

Open the upper transport unit.

Close the upper transport unit.

Close the upper sheet guide
assembly and tighten the two
knurled screws.

Upper sheet guide assembly

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Knurled screws

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.

2-11

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Pull down on the lower sheet
guide assembly tabs to remove it.

Wipe the glass clean with a dry cloth
(or moistened with isopropyl alcohol
or cleaner F1 as necessary).

■ Cleaning the Glass Surface (Lower sheet guide assembly)

Open the upper transport unit.

Close the upper transport unit.

Align the lower sheet guide
assembly in the guide rails and push
it back into place.

Lower sheet guide assembly

Glass

Tab

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.

2-12

■ Document Width Detection Sensors

(Eight positions for upper and lower sides respectively)

Open and hold the ADF sheet
guide assembly.

Wipe the eight sensor surfaces
with a dry cloth (or moistened with
isopropyl alcohol or cleaner F1 as
necessary).

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Close the upper transport unit.

Close the ADF sheet guide
assembly.

Open the upper transport unit.

Sensors

ADF sheet guide assembly

SF2 sensor (inside)

Document width detection sensors

(inside)

Document width detection sensors (lower)

Document width detection sensors (upper)

ADF release lev ers

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.

2-13

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.

■ SF2 Sensors

Wipe the SF3 sensors surface
with a dry cloth or a cotton swab
(or moistened with isopropyl
alcohol as necessary).

Wipe the SF2 sensors in the
transport path with a dry cloth (or
moistened with isopropyl alcohol
as necessary).

■ SF3 Sensors

Open the upper transport unit.

Close the upper transport unit.

Open the upper transport unit.

Close the upper transport unit.

SF3 sensors
(located at upper and lower sides)

SF2 sensors
(located at upper and lower sides)

2-14

Remove the connector of the
front-side lamp unit.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Rotate the lamp a half turn so that
the two terminals on each end
align with the slot on the lamp
socket and remove the lamp from
the front-side lamp unit.

Open the upper transport unit.

Front-Side Lamp

Front-side Lamp unit (inside)

Pull out the front-side lamp unit
toward the right.

Lamp

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.

2-15

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Clean the clear portion of the
lamp with a dry cloth.

Connect the lamp connector.

Close the upper transport unit.

Install the lamp in the front-side
lamp unit. Insert the terminals of
the lamp into the socket and rotate
the lamp. Be sure that the clear
portion is positioned as shown left,
otherwise black stripes may appear
in the scanned image.

Put the front-side lamp unit into
the upper transport unit using the
two guide grooves and rails until it
locks.

Clear portion

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Guide grooves (one hidden)

Rail

Front-side lamp

2-16

Back-Side Lamp

Remove the connector of the
back-side lamp unit.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Rotate the lamp a half turn so that
the two terminals on each end
align with the slot on the lamp
socket and remove the lamp from
the back-side lamp unit.

Pull and open the side cover.

Pull out the back-side lamp unit
toward the right.

Back-side lamp unit (inside)

Side cover

LampRail

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.

2-17

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Clean the clear portion of the
lamp with a dry cloth.

Install the lamp in the back-side
lamp unit. Insert the terminals of
the lamp into the socket and rotate
the lamp. Be sure that the clear
portion is positioned as shown left,
otherwise black stripes may appear
in the scanned image.

Re-install the lamp unit using the
two guide grooves and rails.

Close the side cover securely,
otherwise the cover open error
may occur.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Rail

Guide grooves (one hidden)

Clear portion

Connect the connector of the
back-side lamp unit.

Back-side lamp

2-18

This chapter describes how to replace parts of the scanner.

Front-Side Lamp

Back-Side Lamp

Pick Roller Unit

Brake Roller

Pad

REPLACEMENT OF PARTS

3

3-1

CHAPTER

3-2

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Rotate the lamp a half turn so that
the two terminals on each end
align with the slot on the lamp
socket and remove the lamp from
the front-side lamp unit.

Front-Side Lamp

Open the upper transport unit.

Remove the connector of the
front-side lamp unit.

Front-side lamp unit (inside)

Pull out the front-side lamp unit

toward the right.

Lamp

WARNING

Never replace the lamp without turning off the power.
Wait at least 3 minutes after turning off the power before touching the lamp.

ACHTUNG

Wechseln Sie niemals die Lampe ohne den Scanner auszuschalten.
Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie die Lampe anfassen.

3-3

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Install a new lamp in the front­side lamp unit. Insert the
terminals of the lamp into the
socket and rotate the lamp.
Be sure that the clear portion
is positioned as shown right,
otherwise black stripes may
appear in the scanned image.

Connect the lamp connector.

Close the upper transport unit.

Clear portion

Put the front-side lamp unit into the
upper transport unit using the two
guide grooves and rails until it
locks.

Guide grooves (one hidden)

Rail

Front-side lamp

3-4

Back-Side Lamp

Pull and open the side cover.

Remove the connector of
the back-side lamp unit.

Pull out the back-side lamp
unit toward the right.

Back-side lamp unit (inside)

Side cover

WARNING

Never replace the lamp without turning off the power.
Wait at least 3 minutes after turning off the power before touching the lamp.

ACHTUNG

Wechseln Sie niemals die Lampe ohne den Scanner auszuschalten.
Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie die Lampe anfassen.

3-5

Back-side lamp

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Rotate the lamp a half turn so that
the two terminals on each end
align with the slot on the lamp
socket and remove the lamp from
the back-side lamp unit.

Install the lamp unit using the two
guide grooves and rails.

Install a new lamp in the back-side

lamp unit. Insert the terminals of
the lamp into the socket and rotate
the lamp. Be sure that the clear
portion is positioned as shown left,
otherwise black stripes may appear
in the scanned image.

Close the side cover securely,
otherwise the cover open error
may occur.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

LampRail

Rail

Guide grooves (one hidden)

Clear portion

Connect the connector of the
back-side lamp unit.

3-6

WARNING

Wait at least 3 minutes after turning off the power before
replacement.

ACHTUNG

Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie mit dem
Austausch beginnen.

Pick Roller Unit

Open the upper transport unit.

Release the ADF release lever
and rest the ADF sheet guide
assembly on the ADF release
lever.

While pulling the ADF release
lever toward you, hold up the ADF
sheet guide assembly.

Set consumable counter when replacing the pick roller unit. (See Appendix)

ADF sheet guide assembly

ADF release levers

Pick roller unit

CAUTION

Never close the upper transport unit in this
condition. Doing so will cause severe
damage to the scanner.

Pick roller unit

ADF release lev ers

3-7

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Attach a new pick roller unit as
shown.

Slide the pick roller unit left and
remove it toward the upper right.

CAUTION

When attaching a new pick roller unit, do
not hunging down its head.

Right Wrong

While holding the ADF sheet guide
assembly up, pull the ADF release
lever toward you then gently lower
the ADF sheet guide assembly.
Release the ADF release lever to
lock the ADF sheet guide
assembly into position.

Close the upper transport unit.

CAUTION

Hold the ADF sheet guide assembly during
this process to avoid damage to the sensors.

ADF release lev ers

3-8

WARNING

Wait at least 3 minutes after turning off the power before
replacement.

ACHTUNG

Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie
mit dem Austausch beginnen.

Set abrasion counter when replacing the brake roller. (See Appendix)

Brake Roller

ADF sheet guide
assembly

ADF release lev ers

Brake roller (inside)

Open the upper transport unit.

Release the ADF release lever
and rest the ADF sheet guide
assembly on the ADF release
lever.

While pulling the ADF release
lever toward you, hold up the ADF
sheet guide assembly.

CAUTION

Never close the upper transport unit in this
condition, otherwise some component parts
will be damaged.

ADF release lev ers

3-9

Turn the lever of the brake roller
upward and pull out the brake
roller upward.

Holding the top of the guide plate,

press the guide plate down, and

lift it toward you to remove it.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Attach a new brake roller until it
locks.

Put the guide plate in position.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Guide plate

Hopper guide

Brake roller

NOTE

Confirm that the guide plate is installed
correctly. If it is miss connected, it will cause
paper jams and noise by touching the hopper
table.

3-10

While holding the ADF sheet
guide assembly up, pull the ADF
release lever toward you then
gently lower the ADF sheet guide
assembly. Release the ADF
release lever to lock the ADF
sheet guide assembly into
position.

CAUTION

Hold the ADF sheet guide assembly during

this process to avoid damage to the sensors.

Close the upper transport unit.

ADF release lev ers

3-11

Pad

Set consumable counter when replacing the pad. (See Appendix)

WARNING

Wait at least 3 minutes after turning off the power before
replacement.

ACHTUNG

Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie
mit dem Austausch beginnen.

Open the upper transport unit.

Release the ADF release lever
and rest the ADF sheet guide
assembly on the ADF release
lever.

While pulling the ADF release
lever toward you, hold up the ADF
sheet guide assembly.

CAUTION

Never close the upper transport unit in this
condition. Doing so will cause severe
damage to the scanner.

ADF sheet guide assembly

Pick roller unit

Pad

Guide plate

ADF release lev ers

3-12

Holding the top of the guide plate,
press the guide plate down, and
lift it toward you to remove it.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Press the rolled tab to remove the
pad from the guide plate.

Attach a new pad to the guide
plate.

Guide plate

Hopper guide

Rolled tab

Pad

Guide plate

Guide plate

Pad

Rolled tab

3-13

Put the guide plate in position.

While holding the ADF sheet

guide assembly up, pull the ADF

release lever toward you then

gently lower the ADF sheet guide

assembly. Release the ADF

release lever to lock the ADF

sheet guide assembly into

position.

Close the upper transport unit.

CAUTION

Hold the ADF sheet guide assembly during
this process to avoid damage to the sensors.

ADF release lev ers

3-14

This chapter describes the improving paper separation.

Improving Paper Separation

ADJUSTMENT

4

4-1

CHAPTER

4-2

Improving Paper Separation

This section explains adjustment for making paper separation stable.
If the following errors frequently occur, make the adjustments explained below.

• Double feed

• Mis-pick

• SF2 did not detect leading edge of paper
Select “Paper Separation Level” in setup mode and adjust the braking power

of the brake roller.

Setting

Thick

Medium

Thick

Normal

Medium

Thin

Thin

Select “Picking Speed” in setup mode and adjust the rotational speed of the
pick roller.

Braking power

Strong

Less strong

Medium
(factory default)

Less weak

Weak

“Double feed”

frequently occurs.

“Mis-pick” or “SF2 ···”

frequently occurs.

Make the braking
power stronger.

Make the braking
power weaker.

Picking speed

Fast

(factory default)

Slow

“Mis-pick” frequently occurs.

Make the picking
speed slow.

NOTE

Processing of scanning in 200 dpi is reduced when the picking speed is set “Slow”.

This chapter describes the paper jam, initial checks, messages and
actions, and problem checklist.

Paper Jam

Initial Checks

Messages and Actions

Problem Checklist

Appendix

TROUBLESHOOTING

5

5-1

CHAPTER

5-2

Paper Jam

Ejection

Transport path

Entrance

■ Jam at Entrance

Open the upper transport unit.

Release the ADF release lever
and rest the ADF sheet guide
assembly on the ADF release
lever.

While pulling the ADF release
lever toward you, hold up the ADF
sheet guide assembly.

CAUTION

Never close the upper transport unit in this
condition. Doing so will cause severe
damage to the scanner.

ADF release levers

5-3

Remove the jammed paper.

While holding the ADF sheet
guide assembly up, pull the ADF
release lever toward you then
gently lower the ADF sheet guide
assembly. Release the ADF
release lever to lock the ADF
sheet guide assembly into
position.

CAUTION

Hold the ADF sheet guide assembly during
this process to avoid damage to the sensors.

Close the upper transport unit.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Jammed paper

ADF release lev ers

5-4

Take out the jammed paper by
opening the ADF sheet guide
assembly.

Pull out the jammed paper to the
stacker side.

Open the upper transport unit.

Close the upper transport unit.

Open the upper transport unit.

Close the upper transport unit.

■ Jam at Transport Path

■ Jam at Ejection

Jammed paper

Stacker

Jammed paper

5-5

If a problem occurs, check the following items before contacting a manufacturer’s authorized
service center.

Symptom1

No power.

NO

YES

YES

YES

NO

NO

Contact a manufacturer’s authorized
service center.

Initial Checks

Operator panel

Is the main line switch
on?

Is the power cable
connected correctly?

Connect the power
cable correctly.

Did you press the power
switch on the operator
panel ?

Press the “I” side of the
main line switch.

Press the power switch on
the operator panel.

POWER

Power cable

Power main switch

Power
switch

5-6

Symptom2

NO

NO

YES

YES

YES

NO

Are the documents loaded
properly? (Straight edge,
no dogear, no bend
corners, staples)

Is the interface cable
connected properly?
Or is the baud rate

correct?
(Video, RS-232C, or
SCSI interfaces)

Load the documents properly.
(See p1-5)

Connect the interface cable
properly.
Or set the correct baud rate.

Read processing does not start.

Interface cable

Turn the power off and on to check if read
processing starts.
When read processing does not start, contact a
manufacturer’s authorized service center.

CHECK

Operator panel

POWER

Does the CHECK lamp
blink?

Messages and Actions
(See p5-13)

Operator panel

Document

or

5-7

Symptom3

NO

YES

YES

YES

NO

NO

Is there dirt or dust in
transport path?

Is the lamp attached
correctly?

Contact a manufacturer’s authorized
service center.

Pictures and photographs are not read correctly.

Is “Photo” mode
selected?

Clean the rollers, transport
path, glass and lamps.
(See Chapter 2)

Re-attach the lamp.
(See p2-14 to 2-17,
p3-2 to 3-5)

Select the “Photo” mode
(White level following off)
through the scanner setting
menu in the software.

Transport path

Select a halftone or dithering
mode from the host
computer.

Is halftone or dithering
processing selected?

NO

YES

Lamp

5-8

Symptom4

NO

YES

YES

NO

Is there dirt or dust in
transport path?

Transport path

Characters and lines are not read correctly.

Is “Line Art” mode
selected?

Clean the rollers, transport
path, glass, and lamps.
(See Chapter 2)

Contact a manufacturer’s authorized
service center.

Select “Line Art” mode from
the host computer.

5-9

Symptom5

YES

YES

YES

Contact a manufacturer’s authorized
service center.

NO

NO

NO

Is the lamp surface
dirty?

Is the lamp burned
out?

Is the linedrawing mode
selected?
And does the text
appear on the first 3 mm
of the page?

Black stripes appear in the image of the display.

Clean the lamp surface.
(See p2-14 to 2-17)

Select photo mode.

Replace the lamp.
(See p3-2 to 3-5)

5-10

Symptom6

The CHECK lamp blinks.

Action depends on the displayed message:
SF2 (SF3) did not detect leading (trailing)
edge of paper

Remove paper and clear the sensors.

Hopper empty

Set the document.

Cover open

Close the side cover.
Close the Endorser cover.

Mis-pick

Go to Symptom 7.

Pick roller unit not set

Set the pick roller unit.

Hopper overload

Reduce document stack in hopper.

Turn the power off once and
on again.

Contact a manufacturer’s authorized
service center.

Does the CHECK
lamp still blink?

YES

NO

End

CHECK

CHECK

Operator panel

5-11

Symptom7

YES

NO

NO

YES

Mis-pick or paper jam frequently occurs.

• Does the paper have
curled edges?

• Is the paper stack
uneven?

Are pick rollers,
separation roller,
brake roller, pad or
paper path dirty?

Smooth out the curled paper
or reduce document stack in
hopper.
(See p1-5)

Clean the pick rollers,
separation roller, brake roller,
pad or paper path.
(See Chapter 2)

YES

NO

YES

Is the roller worn out?
(See Appendix)

Mount the pick roller unit and
brake roller correctly.
(See p3-6 to 3-10)

Replace the roller.

Are the pick roller unit
and brake roller in the
correct position?

NO

5-12

Contact a manufacturer’s authorized
service center.

5-13

SF2 (SF3) did not detect leading
(trailing) edge of peper

Hopper empty

Cover open

Mis-pick

Pick roller unit not set

Hopper overload

Messages and Actions

■ Device and Operator Actions for Temporary Errors

If a temporary error is detected in the scanner, (CHECK) lamp at the operator panel blinks.

Operator panel

Open the upper transport unit and remove the document on the
transport path. Close the unit. Return the jammed or double-feed
document to the hopper and read it again.

Press the CANCEL button or issue the start command. Load
documents on the hopper and ENTER reading them.

Close the upper transport unit or the endorser cover. Or the side
cover.

Open the upper transport unit and remove the document on the
transport path. Close the unit. Return the jammed document on
the hopper and read it again.

Open the upper transport unit and correct the pick roller unit
setting. Close the upper transport unit. See “Pick Roller Unit
Replacement”.

Reduce document stack in the hopper.

*:Press

CANCEL

to reset these errors.

*

*

*

*

*

5-14

■ Device and Operator Actions for Equipment Errors

If an equipment error is detected in the scanner, the (CHECK) lamp at the operator panel blinks.

Check if the lamp is attached correctly. Replace lamp
according to the replacement method. If turning the power on
again does not recover a scanner, contact a manufacturer’s
authorized service center.

If turning the power on again does not recover the scanner,
contact a manufacturer’s authorized service center.

Lamp Alarm: Front

Lamp Alarm: Back

Optical error: Front

Optical error: Back

Hopper over run

Paper feed error.
Clear paper path to continue

Hardware alarm

EEPROM alarm

Heater Alarm 1

Heater Alarm 2

Make sure that there is not anything on the hopper table or in
the transport path. If turning the power on again does not
recover a scanner, contact a manufacturer’s authorized
service center.

5-15

Before contacting the manufacturer's authorized service center, please fill in the following items.

Problem Checklist

=

=

=

=

■ General

Model (Example) M4099D
Part number (Example) CA04315-B002
Serial number (Example) 100
Manufactured data (Example) 2000-02 (ex. Feb. 2000)

Version The version is printed on the version label located at the

bottom right of the rear of the equipment. The version is

checked with the double line. This example is for A3 version.
Date of purchase
Symptoms
Persistent problem?
Serviced before (when and how)

■ Transport error

Error message if any.
Type of document
What is your daily usage
Date of last cleaning.
Date of the consumable

replacement

■ Image error

Interface controller model
Software/application name
Can yhou send the original and

output of the sheet by facsimile?

5-16

Appendix

Consumable counter

This scanner is equipped with an internal counter that can be used to monitor the life of
your consumable parts. It is recommended that the pick roller unit, brake roller, and pad
be replaced every 300,000 sheets or one year when scanning Xerox paper types. This
cycle will be shorter if scanning treated paper types such as carbonless paper types.

■ Setting the consumable counter

Press

MENU

when the LCD displays

“Ready”. The <<MODE SELECT>>
screen appears with SETUP blinking.

Press

ENTER

twice. The Settings

screen appears (or Paper Length
Check).

Press

(→)

eleven times. The

Consumable Counter screen appears.

Press

ENTER

. The value of the

consumable counter is displayed in ten
thousands of sheets.

Press (↓) or (↑). The value
changes (001 to 256). Holding down

(↓) or (↑) speeds up the change.

The recommended value is 030.

<<SETUP MODE>>

Settings

<<SETUP MODE>>

Consumable Counter

<<MODE SELECT>>

SETUP BROWSE

Consumable Counter

XXX 0000 sheets

Consumable Counter

XXX 0000 sheets

5-17

<<SETUP MODE>>

Consumable Counter

Ready

When the desired value is displayed,
press

ENTER

to save the value. The

Consumable Counter screen appears.

Press

CANCEL

twice. The LCD returns

to the Ready screen.

■ Resetting the consumable counter

There is another case in which you may reset the consumable counter. If the scanner
detects a consumable life alarm which is displayed when the consumable counter
reaches the prescribed value, the LCD indicates an alarm that the consumable may be
expired. In this case, press

CANCEL

to proceed the next operation (usually, you reset

the counter after replacing the consumable.) The LCD indicates the following message:

Reset Consumable Counter?

Yes:Enter No:Cancel

Yes (Enter) : The scanner resets the consumable counter to zero.
No (Cancel) : The scanner does not reset the consumable counter. In this case,

the consumable life alarm recurs when the next sheet is fed.