FTC iHelp Owner's Manual

Mobile Medical

Alert System

Owner’s Manual

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Table of Contents

Quick Setup to Use the iHelp Tracker .............................................................................................................................................................. 2

Other iHelp Tracker Functions .......................................................................................................................................................................... 5

Appearance ...................................................................................................................................................................................................... 9

Features ......................................................................................................................................................................................................... 10

Function ......................................................................................................................................................................................................... 10

Specification .................................................................................................................................................................................................... 11

SIM Card ........................................................................................................................................................................................................ 12

Setup the Unit ................................................................................................................................................................................................ 12

Charging the Unit ........................................................................................................................................................................................... 13

Desktop Charger ........................................................................................................................................................................................ 13

USB Cable .................................................................................................................................................................................................. 13

Phone App ...................................................................................................................................................................................................... 14

Android ....................................................................................................................................................................................................... 14

Iphone ......................................................................................................................................................................................................... 14

Wearing the iHelp Tracker .............................................................................................................................................................................. 15

Switch “ON” the Unit ...................................................................................................................................................................................... 15

Fall Detection ................................................................................................................................................................................................. 16

Making Emergency Call ................................................................................................................................................................................. 17

Answering an Incoming Call on the Tracker ................................................................................................................................................... 18

Sending Location ........................................................................................................................................................................................... 18

Geo-Fence Alert ............................................................................................................................................................................................. 19

Medicine Reminder and Time Announcement ................................................................ ................................................................................ 19

Status Request ............................................................................................................................................................................................... 19

Time Zone ...................................................................................................................................................................................................... 20

Low Battery Indication .................................................................................................................................................................................... 21

Battery Status Indicator .................................................................................................................................................................................. 21

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Battery is Charging Indicator .......................................................................................................................................................................... 21

Battery is Fully Charged Indicator .................................................................................................................................................................. 22

Call Indications ............................................................................................................................................................................................... 22

Restart the Tracker ......................................................................................................................................................................................... 22

1

iHelp Mobile Medical Alert System

Thank you for choosing the iHelp mobile medical alert system (Unit). With the latest technology, the unit is able to monitor
the wearer’s status in real-time and automatically trigger an alert in events of emergency. Each iHelp unit has been
carefully tested and inspected to meet the highest quality standards.

With 2G/3G network coverage, iHelp unit allows the wearer to contact their caregiver / monitoring center instantly with a
touch of a button. The caregiver may also track the location of the wearer whenever required.

The iHelp unit is designed to give the user, wearer and caregiver, mobility and freedom to go virtually anywhere with
peace of mind.

The iHelp Mobile Medical Alarm - We Care!
For more information on the iHelp Mobile Medical Alert System, contact us at:

Email: [e-mail]
Phone: [phone]

2

Quick Start Guide

Quick Setup to Use the iHelp Tracker

The following are instructions to quickly setup the iHelp Tracker. Please refer to the User Manual for complete features
and functions of the iHelp Tracker.

1. Insert SIM Card with the following orientation.

NOTE: Please do not misplace the waterproofing piece, black rubber, in the SIM card slot. Insert back the
waterproofing piece after inserting the SIM card, before closing the slot cover.

2. Press and hold the SOS button for 5 sec, until the blue light around the SOS button lights up. Ensure that 3G
network is available.

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3. Scan the QR code below to download the iHelp Mobile APP

Android

 Scan the QR code below to download the iHelp 3G

Mobile App.

Iphone

 You may visit the Apple App Store to download the

Mobile App.

 Simply go to Apple App Store and search for ”iHelp 3G”

to download the App.

4. Once the App is installed, click on to activate the APP

5. The following steps help to quickly set up the GPS Tracker.

- Configuration is done via SMS. Whenever “Send the SMS” is pressed, your mobile sends out a SMS to the iHelp
Tracker to configure the settings. The iHelp Tracker then responses back with a SMS, confirming the setting.

- If no SMS is received from the iHelp Tracker, check that network is available. Bring iHelp Tracker near to a
window or a place where there is direct line of sight of the sky to ensure network availability.

4

1 SETUP ACCOUNT

- Press

- Once in, press on

- Enter “Name” for the Tracker and SIM card
“Phone Number” in the fields.

- Press “Completed”

- Select the newly setup Tracker name to
configure the Tracker. Go back to main page

2 SET APN

- Press

- According to the SIM card network provider

APN settings, enter the “APN Name” field.

Leave the rest blank.

- Press “Send the SMS”.

Singtel: e-ideas (postpaid), hicard (prepaid)
Starhub: shppd
M1: prepaidbb (or) prepaiddata (or) miworld

(or) sunsurf (or) sunsurfmcard

* You may also check the APN setting
online / with your network provider.

3 SET (Singapore) TIME
ZONE

- Press

- Enters “GMT+08:00”

- Press” Send the SMS”

4 SET OUTGOING PHONE

- Press

- Choose the 1st empty slot

- Enters contact number in
the field.

- Press “Send the SMS”

*You are allowed up to ten
contacts in the list. Land line
is acceptable.

5 SET SMS NOTIFICATION

- Press

- Choose the 1st empty slot

- Enters the mobile number
in the field.

- Press “Send the SMS”

*Enters only mobile contacts
to receive SMS.

6 TEST RUN TRACKER

- Press the SOS button on the iHelp Tracker
for 1 sec. Green light around the SOS button
lights up while prompting to make a call.

- Upon answering the call on your mobile,
press ‘3’ to confirm the call. Else, iHelp
Tracker cuts off the call after 1 min to
proceed to call the next available number on
the “Outgoing Call” list.

- You will receive a SMS containing the
location of the Tracker. Click on the link in
the SMS to open up a map showing the
location of the Tracker.

- You may also send “TRACK“ via a SMS to
the Tracker to obtain the location of the
Tracker.

5

Other iHelp Tracker Functions

Outgoing Call

Outgoing Call allows the family/caregivers to set a list of contacts that the
GPS tracker calls in time of emergencies or when the Tracker user
presses the SOS button to ask for help.

*When the SOS call is not answered, the tracker automatically
moves on and calls the next contact in the list.

Incoming Call

Incoming Call list allows the family/caregivers to restrict accessibility to
call-in to the GPS Tracker. When activated, only contacts found on this
list are allowed to call-in.

Auto-answering, once enabled, allows the GPS Tracker to engage a call­in automatically.

Fall Detection

Fall Detection enables the GPS Tracker to make a call and send a
message to emergency contacts once a fall is detected.