v
Chapter 8 Updating 65
8.1 Overview.......................................................................................................... 66
8.2 Viewing Update Information............................................................................. 66
8.3 Updating F-Secure Mobile Anti-Virus ..............................................................68
8.3.1 Updating Virus Definition Database....................................................68
8.3.2 Upgrading the App l ication .............. ............................. ........................ 69
Chapter 9 Troubleshooting 71
9.1 No Internet Access Points Configured............................................................. 72
9.2 Invalid Subscription Number................... .. ............... ............................. ........... 72
9.3 Unable to Connect to Update Server/Update Failure......................................72
9.4 Update Service Could Not Authenticate Device....................... .. .....................73
9.5 Service Has Expired or About to Expire ..........................................................73
9.6 Virus Definition Database Corrupted or Missing and Virus Protection Not
Updated74
9.7 Theme Files on Memory Card ......................................................................... 75
9.8 Multiple Messages When Purchasing Subscription.........................................75
9.9 Automatic Updates Generating Data Traffic....................................................76
Chapter 10 Technical Support 77
10.1 Overview.......................................................................................................... 78
10.2 Web Club......................................................................................................... 78
10.3 Virus Descriptions on the Web ........ ................ ............................ .................... 78
10.4 Electronic Mail Support............................................. .......................................78
Appendix A Purchasing Su bscription Service Time 81
A.1 Overview......................................................................................................... 82
A.2 SMS-Based Pu rc h a s e ...... .. ............... ............................. ............................. .... 82
A.3 Purchasing Through PC Browser....... .............................................................84
About F-Secure Corporation 85
F-Secure Corporation.............................................................................................. 86
The F-Secure Product Family.................................................................................. 88