F-Secure Mobile
Anti-Virus
for Smartphone
User’s Guide
"F-Secure" and the triangle symbol are registered trademarks of F-Secure Corporation and F-Secure
product names and symbols/logos are either trademarks or registered trademarks of F-Secure
Corporation. All product names referenced herein are trademarks or registered trademarks of their
respective companies. F-Secure Corporation disclaims proprietary interest in the marks and names of
others. Although F-Secure Corporation makes every effort to ensure that this information is accurate,
F-Secure Corporation will not be liable for any errors or omission of facts contained herein. F-Secure
Corporation reserves the right to modify specifications cited in this document without prior notice.
Companies, names and data used in examples herein are fictitious unless otherwise noted. No part of
this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of F-Secure Corporation.
This product may be covered by one or more F-Secure patents, including the following:
GB2353372 GB2366691 GB2366692 GB2366693 GB2367933 GB2368233
GB2374260
Copyright © 2005 F-Secure Corporation. All rights reserved. 12000075-5J10_RTM
Contents
About This Guide 9
How This Guide Is Organized ............................................................................................ 10
Conventions Used in F-Secure Guides.............................................................................. 11
Chapter 1 Introduction 13
1.1 F-Secure Mobile Anti-Virus ........................................................................................14
1.2 Key Features..............................................................................................................14
Chapter 2 Installation 15
2.1 System Requirements........ ....... ...... ....... ...... ...... ....... ............................................. ....16
2.2 Installing F-Secure Mobile Anti-Virus.........................................................................16
2.2.1 Direct Installation............................................................................................16
2.2.2 Installation Using Your Computer...................................................................17
2.3 Uninstalling F-Secure Mobile Anti-Virus.....................................................................17
Chapter 3 User Interface 19
3.1 Main View...................................................................................................................20
3.1.1 Main View Buttons..........................................................................................20
3.1.2 Main Menu......................................................................................................21
Chapter 4 Startup and Shutdown 23
4.1 Starting F-Secure Mobile Anti-Virus...........................................................................24
4.1.1 First-Time Start-Up (Activation)......................................................................24
4.1.2 Normal Start-Up..............................................................................................28
iii
4.2 Shutting Down F-Secure Mobile Anti-Virus......................................... .......................28
4.3 Hiding the User Interface ...........................................................................................29
Chapter 5 Configuration 31
5.1 Overview ....................................................................................................................32
5.2 Setting Configuration Options....................................................................................32
Chapter 6 Virus Scan 33
6.1 Overview ....................................................................................................................34
6.2 Scanning Options.......................................................................................................34
6.3 Running a Manual Scan.............................................................................................35
6.4 Viewing Scan Results .. ...... ....... ...... ....... ...... ...... .............................................. ...... ....36
6.4.1 Viewing List of Not Scanned Files..................................................................37
6.4.2 Viewing Details of Not Scanned Files...................................... .......................38
Chapter 7 What to Do If a Virus Is Found 41
7.1 Overview ....................................................................................................................42
7.2 Viewing Details of Infected Files................................................................................42
7.3 What to Do If a Virus Is Found...................................................................................44
Chapter 8 Updating 45
8.1 Overview ....................................................................................................................46
8.2 Viewing Update Information......................... ............................................. ....... ...... ....46
8.3 Updating F-Secure Mobile Anti-Virus.........................................................................47
8.3.1 Automatic Updates.........................................................................................47
8.3.2 Manual Updates .............................................................................................48
Chapter 9 Troubleshooting 49
9.1 Questions and Answers .............................................................................................50
9.2 Unable to Connect to Update Server/Update Failure.................................................50
9.3 Update Service Could Not Authenticate Your Smartphone .......................................51
9.4 Service Has Expired or About to Expire.....................................................................52
9.5 Virus Definition Database Corrupted or Missing and Virus Protection Not Updated..53
iv
Technical Support 65
Overview ............................................................................................................................ 66
Web-Based Support ...........................................................................................................66
Electronic Mail Support ..................... ...... ....... ...... ...... ....... ...... ....... ...... ....... ...... ....... ...... ....66
About F-Secure Corporation
v
List of Figures
Figure 3-1 Main view ...............................................................................................20
Figure 4-1 Product Activation Wizard - Checking for Updates ................................25
Figure 4-2 Product Activation Wizard - Activation completed .................................27
Figure 6-1 Scanning for Viruses ..............................................................................35
Figure 6-2 Scanning Results ...................................................................................36
Figure 6-3 Not Scanned Files ................... ...... ....... ...... ....... ...... ....... .......................38
Figure 6-4 File Details .............................................................................................38
Figure 7-1 Infected Files .........................................................................................43
Figure 7-2 Infected File Details ...............................................................................43
Figure 8-1 Main view ...............................................................................................46
Figure 8-2 Update Wizard - Confirm Update ...........................................................48
Figure 9-1 Service Expired or About to Expire ........................................................52
Figure 9-2 Virus Definition Database Corrupted or Missing ....................................53
vi
List of Tables
Table 2-1 Smartphone Requirements ................. ........................................................ 16
Table 4-1 Product Activation Screen Icons .................................................................26
Table 6-1 Scanning Results Screen Icons ..................................................................37
vii
viii
ABOUT THIS GUIDE
How This Guide Is Organized.................................................... 10
Conventions Used in F-Secure Guides...................................... 11
9
10
How This Guide Is Organized
F-Secure Mobile Anti-Virus for Smartphone User’s Guide describes how
to install and use F-Secure Mobile Anti-Virus for Smartphone. It is divided
into the following chapters and appendices:
Chapter 1. Introduction. Provides general information about the
functionality and features of F-Secure Mobile Anti-Virus for Smartphone.
Chapter 2. Installation
Anti-Virus for Smartphone.
Chapter 3. User Interface. Describes the F-Secure Mobile Anti-Virus
user interface.
Chapter 4. Startup and Shutdown. Explains how to start and shut down
F-Secure Mobile Anti-Virus.
Chapter 5. Configuration. Gives instructions on configuring the scanning
and update settings.
Chapter 6. Virus Scan. Explains how to scan files for viruses.
Chapter 7. What to Do If a Virus Is Found. Explains how to view details
of infected files and what to do if a virus is found.
Chapter 8. Updating. Explains how to keep F-Secure Mobile Anti-Virus
up to date.
Chapter 9. Troubleshooting. Provides solutions to common problems.
Technical Support. Provides the contact information for assistance.
About F-Secure Corporation. Describes the company background and
products.
. Explains how to install F-Secure Mobile
Conventions Used in F-Secure Guides
This section describes the symbols, fonts, and terminology used in this
guide.
Symbols
WARNING: The warning symbol indicates a situation with a
risk of irreversible destruction to data.
IMPORTANT: An exclamation mark provides important information
that you need to consider.
REFERENCE - A book refers you to related information on the
topic available in another document.
NOTE - A note provides additional information that you should
consider.
l
11
Fonts
TIP - A tip provides information that can help you perform a task
more quickly or easily.
⇒ An arrow indicates a one-step procedure.
Arial bold (blue) is used to refer to menu names and commands, to
buttons and other items in a dialog box.
Arial Italics (blue) is used to refer to other chapters in the manual, book
titles, and titles of other manuals.
Arial Italics (black) is used for file and folder names, for figure and table
captions, and for directory tree names.
Courier New is used for messages on your computer screen.
12
Courier New bold is used for information that you must type.
SMALL CAPS (BLACK) is used for a key or key combination on your
keyboard.
PDF Document
For More Information
Arial underlined (blue )
Times New Roman regular is used for window and dialog box names.
This manual is provided in PDF (Portable Document Format). The PDF
document can be used for online viewing and printing using Adobe®
Acrobat® Reader. When printing the manual, please print the entire
manual, including the copyright and disclaimer statements.
Visit F-Secure at http://www.f-secure.com for documentation, training
courses, downloads, and service and support contacts.
In our constant attempts to improve our documentation, we would
welcome your feedback. If you have any questions, comments, or
suggestions about this or any other F-Secure document, please contact
us at documentation@f-secure.com
is used for user interface links.
.
1
INTRODUCTION
F-Secure Mobile Anti-Virus......................................................... 14
Key Features.............................................................................. 14
13
14
1.1 F-Secure Mobile Anti-Virus
In this guide, F-Secure Mobile Anti-Virus for Smartphone is referred to as
F-Secure Mobile Anti-Virus.
F-Secure Mobile Anti-Virus is an antivirus program that protects data
stored on your Smartphone against malicious code attacks. It
automatically scans all files when they are accessed. When F-Secure
Mobile Anti-Virus detects an infected file, it immediately quarantines it to
protect all other data on your Smartphone.
For the F-Secure Mobile Anti-Virus application to work effectively, you
must keep it up-to-date. You can keep the application up-to-date by
downloading the latest virus definition databases and application
upgrades automatically from your update server.
1.2 Key Features
F-Secure Mobile Anti-Virus has the following key features:
Extensive scanning The application automatically scans all files when they are accessed (if
you have selected real-time scanning). Viruses are scanned on your
Smartphone, so it is protected from malicious code even if you transfer
programs from other Smartphones or computers that do not have
antivirus software installed. Y ou can also manually scan your Smartphone
for viruses whenever you want.
Automatic updates The application automatically downloads regular updates to keep the
virus definition database up-to-date (if you have selected automatic
updates). This enables finding and removing even the most recently
found viruses and ensures that you always have the best possible
protection. F-Secure Mobile Anti-Virus also offers the possibility to receive
updates using a wireless connection (GSM/GPRS dial-up or WLAN).
2
INSTALLATION
System Requirements................................................................ 16
Installing F-Secure Mobile Anti-Virus......................................... 16
Uninstalling F-Secure Mobile Anti-Virus..................................... 17
15
16
2.1 System Requirements
To use F-Secure Mobile Anti-Virus, your Smartphone must meet the
following minimum requirements:
Operating system: Windows Mobile 2003 Second Edition
Table 2-1: Smartphone Requirements
software for Smartphone
Supported devices:
QTEK 8010 (Windows Mobile
Smartphone 2003 Second Edition)
T-Mobile SDA (Smartphone 2003
Second edition)
SDA music (Smartphone 2003)
2.2 Installing F-Secure Mobile Anti-Virus
You can install the application in one of the following ways:
Directly on your Smartphone; see “Direct Installation”, 16
By connecting your Smartphone to your computer and using
Active Sync; see “Installation Using Your Computer”, 17
2.2.1 Direct Installation
For installing the application directly on your Smartphone:
1. Transfer the installation file (.cab file) to your Smartphone.
2. In File Explorer, locate the application installation package.
3. Select the .cab file and press the A
process. The installer automatically places all the application
components into the correct folders.
4. After installing the application, you are prompted to restart your
Smartphone. Press Yes.
CTION key to start the installation
5. After you restart your Smartphone, the Product Activation wizard is
launched. Follow the instructions on the screen. For more information
on activating the application, see “First-Time Start-Up (Activation)”,
24.
2.2.2 Installation Using Your Computer
For installing the application on your Smartphone using a computer, you
must have the .exe file on the computer.
To install F-Secure Mobile Anti-Virus using a computer:
1. Run the installation program manually by selecting the F-Secure
Mobile Anti-Virus .exe file and pressing the Action button.
2. If your Smartphone is connected to the computer, the ActiveSync
pushes the installation files to your Smartphone and installs all
application components into the correct folders.
If your Smartphone is not connected to the computer during the
installation process, the ActiveSync installs the application
components during the next ActiveSync session.
3. After installing the application, you are prompted to restart your
Smartphone. Press Yes.
4. After you restart your Smartphone, the Product Activation wizard is
launched. Follow the instructions on the screen. For more information
on activating the application, see “First-Time Start-Up (Activation)”,
24.
CHAPTER 2 17
Installation
2.3 Uninstalling F-Secure Mobile Anti-Virus
You can uninstall the application either from the Smartphone itself or
through your computer.
IMPORTANT: If you need to uninstall the application from your
Smartphone, make sure that you do not have any quarantined or
infected files in your Smartphone.
18
To uninstall the application from your Smartphone:
1. Close the application by pressing the Menu button and selecting Exit.
2. When prompted to confirm exiting F-Secure Mobile Anti-Virus, press
Yes.
3. On the St art menu, select SettingsÆMore...ÆRemove Programs.
4. Select F-Secure Mobile Anti-Virus.
5. Press the Menu button and select Remove.
6. When prompted to confirm the removal, press Yes.
All the application components are removed.
To uninstall the application using your computer:
1. Close the application by pressing the Menu button and selecting Exit.
2. All the applications that have been installed from the Set-Up.exe file
using ActiveSync appear on the ActiveSync application list. To view
the list of installed applications, click Add/Remove Programs on the
ActiveSync Tools menu.
3. From the list of installed applications, select F-Secure Mobile
Anti-Virus, and click Remove.
All the application components are removed.
3
USER INTERFACE
Main View................................................................................... 20
19
20
3.1 Main View
The F-Secure Mobile Anti-Virus main view displays:
Real-time scanning status
Update status
Subscription status
Infection status
Figure 3-1 Main view
3.1.1 Main View Buttons
The main view has two buttons:
Activate - activate the application (first-time start-up); available if
activation has not been completed, OR
Scan All - scan all files on your Smartphone and on the inserted
memory card for viruses; available if activation has been
completed
Menu - displays the menu commands
3.1.2 Main Menu
CHAPTER 3 21
User Interface
The main menu has the following commands:
Scan All (available if activation has not been completed) - scan
all files on your Smartphone and on the inserted memory card for
viruses
Update (available if activation has been completed) - download
the latest update
Infections (available if there are infections in the system) - open
the Infected Files view
Subscribe (available if activation has been completed) - display
the Subscribe screen
Depending on how and where you purchased the product,
the Update menu may have either a Subscribe or Cancel
Subscription command.
Settings - open the Settings view to edit the Anti-Virus
configuration
About - display information about the application, such as
copyright information and the software version, and URL to
F-Secure Corporation's international web page
Exit - shut down the application
IMPORTANT: If you shut down the application, the infected files
are not quarantined and the system is not protected against
viruses.
22
4
STARTUP AND
HUTDOWN
S
Starting F-Secure Mobile Anti-Virus........................................... 24
Shutting Down F-Secure Mobile Anti-Virus................................ 28
Hiding the User Interface............................................................ 29
23
24
4.1 Starting F-Secure Mobile Anti-Virus
After successfully installing the application, you need to activate it
(first-time start-up). For more information about the activation, see
“First-Time Start-Up (Activation)”, 24.
Next time when you turn on your Smartphone, the application starts up
automatically (normal start-up). If you have selected real-time scanning,
the real-time scanner is started. You should scan all files to ensure your
Smartphone is clean. We also recommend scanning your Smartphone
whenever prompted by the application. For more information about the
normal start-up, see “Normal Start-Up”, 28.
4.1.1 First-Time Start-Up (Activation)
Activating F-Secure Mobile Anti-Virus is a three step process:
Step 1. Start the Activation Process, 24
Step 2. Get an Activation Code, 25
Step 3. Update F-Secure Mobile Anti-Virus, 25
Step 1.Start the
Activation
Process
After you have installed F-Secure Mobile Anti-Virus for Smartphone and
restarted your Smartphone, the Product Activation Welcome screen is
displayed. Tap Yes to start the activation process
If files are missing or corrupted, or there is not enough memory to
start the application, an error message is displayed. For more
information, see Chapter 9. Troubleshooting.
CHAPTER 4 25
Startup and Shutdown
Step 2.Get an
Activation Code
Step 3.Update
F-Secure Mobile
Anti-Virus
There are three ways to activate the antivirus update subscription. Select
one of the following options that is displayed on your Smartphone:
Activate the free evaluation period. Tap the Free Evaluation
button and tap Next.
When the 30 day free evaluation period is over you must
reactivate your service account with a subscription number.
Purchase an activation code from the F-Secure eStore. Open the
website
F-Secure Mobile Anti-Virus for Smartphone and purchase an
activation code. Type the activation code into the boxes and tap
Next.
If your Smartphone was given to you by your work, contact your
Information Technology department and they can provide you
with a activation code. Type the activation code into the boxes
and tap Next.
http://www.f-secure.com/estore, find the link for
1. A new virus definition database is downloaded automatically.
Figure 4-1 Product Activation Wizard - Checking for Upda tes
26
The Product Activation screen displays the following icons:
Table 4-1: Product Activation Screen Icons
Icon Description
The task is currently active.
The task has been completed successfully.
The task has failed because of an error.
2. If an application upgrade is available, press Yes to download it. Tap
No to continue the activation process witho ut download ing the
upgrade.
If the virus definition database version requires an application
upgrade, it is downloaded automatically.
CHAPTER 4 27
Startup and Shutdown
3. When the download is complete, a screen informs you that the
activation is complete and the virus protection is up-to-date.
If the applicati on cou ld no t conn ect to t he upda te ser ver, th e
updating failed, or the subscription could not be
authenticated, an error message is displayed. For more
information on update errors, see
Troubleshooting
.
Chapter 9.
Figure 4-2 Product Activation Wizard - Activation completed
4. Press Done to complete the activation. If new updates were
downloaded, you will be prompted to scan your Smartphone. Press
Yes.
We strongly recommend scanning your Smartphone whenever
prompted by the application.
28
4.1.2 Normal Start-Up
Normal start-up is executed when you open the application after
successfully completing the activation. The application starts
automatically when you switch on your Smartphone. During the start-up
process, the application checks whether the virus definition database is
up-to-date.
If there were known infections when F-Secure Mobile Anti-Virus was last
running and you chose not to delete the infected files, next time you start
F-Secure Mobile Anti-Virus, you are prompted to run a full scan.
To start F-Secure Mobile Anti-Virus:
1. Open the application by pressing Start
ÆMore...Æ Anti-Virus.
2. If you are prompted to run a virus scan, press Yes.
Pressing No cancels the query and takes you back to the
main view.
4.2 Shutting Down F-Secure Mobile Anti-Virus
WARNING: By shutting down F-Secure Mobile Anti-Virus, you
exit the application. After you exit the application, the system
is not protected against viruses as you cannot use real-time
scanning and keep the infected files in the quarantine.
To shut down F-Secure Mobile Anti-Virus:
1. In the main view, press Menu
2. Press Yes to confirm shutting down the application.
ÆExit.
4.3 Hiding the Use r Int erf ace
Hiding the user interface keeps the application running in the background.
To hide the F-Secure Mobile Anti-Virus user interface:
⇒ Press the HOME key to return to the Home screen or the BACK key to
return to the previous screen. The application user interface is
hidden. Hiding the user interface allows you to use real-time scanning
and to keep the files in the quarantine.
CHAPTER 4 29
Startup and Shutdown
30
5
CONFIGURATION
Overview..................................................................................... 32
Setting Configuration Options..................................................... 32
31
32
5.1 Overview
Configuring F-Secure Mobile Anti-Virus involves setting up the
configuration options that help you protect your Smartphone against
viruses and harmful content in all file types. Correctly configured,
F-Secure Mobile Anti-Virus detects and deletes all malware that enters
your Smartphone through wireless IP connectivity, infrared connections
and removable memory cards. The configuration options include settings
for:
Real-time scanning - check the box to select real-time scanning
Automatic updates - check the box to select automatic updates
IMPORTANT: You must have an active connection to the Internet
for the application to check for updates. The application does NOT
open a connection itself
5.2 Setting Configuration Options
To set the configuration options:
1. Open the Settings view by pressing the Menu button and selecting
Settings.
2. On the Settings screen, select the desired options:
Real-time scanning - check the box to set the application to
automatically scan files for malicious content when files are
accessed or modified.
If you select real-time scanning, the application runs in the
background, and when a virus is found in a file, it is immediately
quarantined and added to the file list for further processing.
Automatic updates - check the box to set the application to
automatically download updates.
3. Press Done to return to the main view.
You can manually update F-Secure Mobile Anti-Virus
whenever you want by pressing Menu
ÆUpdate.
6
VIRUS SCAN
Overview..................................................................................... 34
Scanning Options............................................. ..... .... ..... ............ 34
Running a Manual Scan............................................................. 35
Viewing Scan Results................................................................. 36
33
34
6.1 Overview
F-Secure Mobile Anti-Virus is configured to provide you with complete
protection against malicious code attacks. If you have selected real-time
scanning, when the data on your Smartphone is accessed or modified,
the application automatically scans it for malicious content.
F-Secure Mobile Anti-Virus detects and deletes all malware that enters
your Smartphone through wireless network and infrared connections, and
removable memory cards. If you want to make sure there are no infected
files in your Smartphone, you can manually scan all the data for viruses
whenever you want.
6.2 Scanning Options
There are two scanning options you can use: real-time and manual
scanning:
IMPORTANT: If you do not select real-time scanning, you should
remember to run a manual scan each time you transfer new data to
your Smartphone.
Real-time scanning (recommended) - set the application to
automatically scan files for malicious content when they are
accessed or modified. When you select real-time scanning, the
application runs in the background. When a virus is found in a file,
the file is immediately quarantined and added to the file list for
further processing.
IMPORTANT: If you do not select real-time scanning, you should
remember to do a manual scan each time you transfer new data to
your Smartphone.
Manual scanning - manually run a full scan on your
Smartphone.
6.3 Running a Manual Scan
To run a manual scan:
CHAPTER 6 35
Virus Scan
1. Start the application by selecting Start
2. In the main view, press Menu
3. The F-Secure Mobile Anti-Virus scans all the data on your
Smartphone.
Figure 6-1 Scanning for Viruses
4. When scanning is complete, the scanning results are displayed.
ÆScan All.
ÆMore...Æ Anti-Virus.
36
6.4 Viewing Scan Results
When scanning is complete, the scanning results are displayed. If viruses
were detected during scanning, you are prompted to view the infections.
For more information on viewing infections, see “Viewing Details of
Infected Files”, 42.
Figure 6-2 Scanning Results
CHAPTER 6 37
Virus Scan
An icon appears in the Scanning Results screen. See the table below for
more information.
Table 6-1: Scanning Results Screen Icons
Icon Explanation
No infections were detected.
Infections were detected.
Scanning was stopped by user.
The Scanning Results screen displays the following statistics:
Scanned:
Infected
Not Scanned
The number of the files that were scanned.
The number of the infections found. For more
information about removing infected files, see “What to
Do If a Virus Is Found”, 44.
The number of the files that were not scanned during
the scan. A file cannot be scanned if another program is
using it during the scan.
6.4.1 Viewing List of Not Scanned Files
T o view the list of not scanned files:
⇒ In the Scanning Results screen (Figure 6-2), press MenuÆView Not
Scanned Files. The Not Scanned Files screen is displayed.
38
6.4.2 Viewing Details of Not Scanned Files
T o view the details of not scanned files:
1. In the Not Scanned Files screen, select the not scanned file, and
press Details.
Figure 6-3 Not Scanned Files
2. The File Details screen is displayed.
Figure 6-4 File Details
CHAPTER 6 39
The following information is displayed on a not scanned file:
File names
Folder
Size
Dates when the file was:
Created
Modified
Accessed
3. Press Done to return to the Not Scanned Files screen.
Virus Scan
40
7
WHAT TO DO IF A VIRUS
S FOUND
I
Overview..................................................................................... 42
Viewing Details of Infected Files................................................. 42
What to Do If a Virus Is Found ................................................... 44
41
42
7.1 Overview
F-Secure Mobile Anti-Virus works in the background and scans your files
automatically. When it finds a virus in a file, the infected file is
automatically quarantined. The quarantined file is locked up and cannot
be accessed. You can afterwards delete or release the infected file. If you
delete an infected file, it is removed completely. If you release an infected
file, it is not quarantined any more and the system is not protected from
the viruses the file contains.
7.2 Viewing Details of Infected Files
To view details of the infected file(s):
1. If the application detects viruses during a scan, you are prompted to
view the detected infection(s).
2. Press Yes to view the infected file(s), or No to close the view.
You can view the infections by pressing MenuÆView Infected
Files in the Scanning Results screen.
The Infected Files screen (Figure 7-1) contains a list of infected files
on your Smartphone. The first column of the text indicates the name
of the infected file and the second line shows the state of the file
(quarantined, released).
If only one infected file is detected, the Infected File Details
screen (Figure 7-1) is displayed.
3. Select the infected file, and do one of the following to see the details
of the selected file:
Press the ACTION key
Press MenuÆDetails.
CHAPTER 7 43
What to Do If a Virus Is Found
Figure 7-1 Infected Files
You can find in-depth virus descriptions in the F-Secure web
site: http://mobile.f-secure.com/
4. The Infected File Details screen displays the name of the infected file,
the full path, a list of infections that the file contains, and if the file has
been quarantined.
Figure 7-2 Infected File Detail s
44
7.3 What to Do If a Virus Is Found
When F-Secure Mobile Anti-Virus finds a virus in a file, you can process
the infected file(s) in one of the following ways:
Action Description
Delete The file is removed.
Quarantine The file is locked up and cannot be access ed when
F-Secure Mobile Anti-Virus is running in the background.
Release The file is not quarantined any more and the system is
not protected from the viruses it contains. Be aware of
the risks involved in releasing infected files.
IMPORTANT: If F-Secure Mobile Anti-Virus finds viruses in your
e-mail, remember to delete the infected attachments also from
Microsoft Outlook on your computer.
To process infected files:
1. In the Infected Files screen, select the infected file to be processed.
2. Press Menu and select the desired action:
Delete - a confirmation message prompts you to confirm the
deletion.
Quarantine
Release - a confirmation message prompts you to confirm
releasing the file.
3. Press Done to return to the previous screen.
8
UPDATING
Overview..................................................................................... 46
Viewing Update Information ....................................................... 46
Updating F-Secure Mobile Anti-Virus......................................... 47
45
46
8.1 Overview
You can keep F-Secure Mobile Anti-Virus up to date by downloading the
latest virus definition databases and application upgrades from antivirus
update server. The virus definition database contains information of all the
viruses that the application can find during the scan. If you have selected
automatic updates, F-Secure Mobile Anti-Virus downloads new updates
daily when it detects an open Internet connection. You can also manually
download the updates.
Only an up-to-date virus definition database enables finding and
removing even the most recently found viruses, and ensure you the best
possible protection.
IMPORTANT: You must have an active connection to the Internet
for the application to check for updates. The application does NOT
open a connection itself.
8.2 Viewing Update Information
You can see the date of the last update on the application main view.
Figure 8-1 Main view
The following information is displayed:
CHAPTER 8 47
Updating
Real-time scanning
Updates
Subscribe
Infections
Your F-Secure Mobile Anti-Virus includes a license. When your
license is valid, you can freely update your F-Secure Mobile
Anti-Virus. When your license expires, you can update your
F-Secure Mobile Anti-Virus only after renewing your license.
The status (enabled/disabled) of
real-time scanning.
The date of the last update.
The expiration date of the antivirus
service. You should renew your
subscription prior to the expiration.
The number of infections detect ed.
8.3 Updating F-Secure Mobile Anti-Virus
You can run a manual update, or you can set an automatic update. You
need an active connection to the Internet for checking updates.
8.3.1 Automatic Updates
When you have selected the Automatic Update feature, the application
downloads new updates daily when it detects an open Internet
connection.
IMPORTANT: You must have an active connection to the Internet
for the application to check for updates. The application does NOT
open a connection itself.
For information about selecting automatic updates, see “Setting
Configuration Options”, 32.
48
8.3.2 Manual Updates
To run a manual update:
1. Press Menu
ÆUpdate to launch the Update Wizard.
2. The Update Wizard Confirm Update screen is displayed. Press Yes
to connect to the update server.
Figure 8-2 Update Wizard - Confirm Update
3. The application connects to the update server and downloads the
latest virus definition database. The application takes the virus
definition database update into use immediately.
4. If a new application upgrade is available, you are prompted to
download it. Press Yes to download the upgrade or No to continue
without downloading it.
If the application upgrade is requir ed, you are not promp t ed to
download the upgrade, but it will be downloaded automatically.
If you select not to download the upgrade, only the virus
definitions database update is downloaded.
5. After you have completed downloading new updates, you are
prompted to scan your Smartphone. Press Yes to run a full scan. For
information on scan results, see “Viewing Scan Res ults”, 36.
6. Press Done to return to the main view.
9
TROUBLESHOOTING
Questions and Answers.............................................................. 50
Unable to Connect to Update Server/Update Failure................. 50
Update Service Could Not Authenticate Your Smartphone........ 51
Service Has Expired or About to Expir e..................................... 52
Virus Definition Database Corrupted or Missing and Virus
Protection Not Updated.............................................................. 53
49
50
9.1 Questions and Answers
Q. How do I know that application is working?
A. You can copy the EICAR antivirus test file into your Smartphone. The
test file is not a virus. After the virus scan, you should be informed
that the EICAR Test File was found. You can download the test file
from http://www.eicar.com/
Q. Do I lose all my data when I delete an infected application?
A. It depends on the infected application and the infection. You do not
lose any data that the infected application kept in a separate
database. Only the application will be deleted and after you reinstall it,
you can continue to use the application as usual. However, in some
cases you might lose some of your data, so back up your files
regularly.
.
9.2 Unable to Connect to Update Server/Update
Failure
Q. I am unable to get the updates. What can I do?
A. Check the Internet access point settings with your operator. You
should also check that the date and time settings in your Smartphone
are correct.
The Internet access point settings are operator-specific.
CHAPTER 9 51
Troubleshooting
9.3 Update Service Could Not Authenticate Your
Smartphone
Q. I get a notification that the antivirus service is unable to transfer
subscription to my Smartphone. Why?
A. This error message is displayed when the update server cannot
authenticate the subscription. Reasons for the authentication failure
can be as follows:
You have accessed the F-Secure Mobile Anti-Virus installation
folder files.
There have been more than four attempts to move the F-Secure
Mobile Anti-Virus installation and service subscription to another
Smartphone.
52
9.4 Service Has Expired or About to Expire
Q. What should I do when one of the following me ssages appear on
my Smartphone screen?
Figure 9-1 Service Expired or About to Expire
A. If your subscription has expired or is about to expire, the application
notifies you by showing one of the above messages.
If your subscription has expired or is expiring and you want to renew
it, press Yes to purchase more subscription service time. The other
message simply reminds you that your subscription is going to expire
in a number of days. The message will disappear in few seconds.
The subscription options operator-specific.
CHAPTER 9 53
Troubleshooting
9.5 Virus Definition Database Corrupted or Missing
and Virus Protection Not Updated
Figure 9-2 Virus Definition Database Corrupted or Missing
Q. My virus definition dat aba se seems to be corrupted or it has not
been updated for x days. What should I do?
A. You should immediately update your virus definition database. After
that, press Menu
press Done.
ÆSettings, then select Real-time scanning, and
54
Technical Support
Overview..................................................................................... 66
Web-Based Support................................................................... 66
Electronic Mail Support............. ..... ..... ........................................ 66
65
66
Overview
Web-Based Support
F-Secure Technical Support is available by e-mail or from our Web site.
Please include the following information with your support request:
The version number of any F-Secure product (including the build
number).
The name and the version number of your operating system
(including the build number).
The Smartphone model name.
A detailed description of the problem, including any error
messages displayed by the F-S ec ur e Mobi le An ti- Virus for
Smartphone, and any other details, which could help us
reproduce the problem.
The F-Secure Support Center can be found at http://www.F-Secure.com/
support/ and our wireless site at http://www.F-Secure.com/wireless, which
has more detailed information about Smartphone related issues.
Electronic Mail Support
You can request technical assistance from
Handheld-Support@F-Secure.com
If you have questions about F-Secure not covered in the manual or
on-line services at http://www.F-Secure.com/
Corporation directly, either from our web site or by sending us e-mail.
.
, you can contact F-Secure
About F-Secure Corporation
F-Secure Corporation is the fastest growing publicly listed company in the
antivirus and intrusion prevention industry with more than 50% revenue
growth in 2004. Founded in 1988, F-Secure has been listed on the Helsinki
Stock Exchange since 1999. We have our headquarters in Helsinki, Finland,
and offices in USA, France, Germany, Italy, Sweden, the United Kingdom and
Japan. F-Secure is supported by service partners, value added resellers and
distributors in over 50 countries. F-Secure protection is also available through
mobile handset manufacturers such as Nokia and as a service through major
Internet Service Providers, such as Deutsche Telekom, France Telecom and
Charter Communications. The latest real-time virus threat scenario news are
available at the F-Secure Antivirus Research Team weblog at
http://www.f-secure.com/weblog/
Services for Individuals and Businesses
F-Secure services and software protect individuals and businesses against
computer viruses and other threats coming through the Internet or mobile
networks. Our award-winning solutions include antivirus and desktop firewall
with intrusion prevention, antispam and antispyware solutions. Our key
strength is our proven speed of response to new threats. For businesses our
solutions feature a centr ally -m ana ged and well-in teg ra ted su ite of sol uti ons
for workstations and servers alike. Focused partners offer security as a
service for companies that do not wish to build in-house security expertise.
.
Visit our websit e at http://www.f-secure.com/products/
products and services.
to learn more about our
www.f-secure.com
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