"F-Secure" and the triangle symbol are registered trademarks of F-Secure Corporation and F-Secure
product names and symbols/logos are either trademarks or registered trademarks of F-Secure
Corporation. All product names referenced herein are trademarks or registered trademarks of their
respective companies. F-Secure Corporation disclaims proprietary interest in the marks and names of
others. Although F-Secure Corporation makes every effort to ensure that this information is accurate,
F-Secure Corporation will not be liable for any errors or omission of facts contained herein. F-Secure
Corporation reserves the right to modify specifications cited in this document without prior notice.
Companies, names and data used in examples herein are fictitious unless otherwise noted. No part of
this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of F-Secure Corporation.
B.1List of Services and Processes ............................................................................... 104
Technical Support108
F-Secure Online Support Resources ............................................................................... 109
Web Club ......................................................................................................................... 111
Virus Descriptions on the Web .........................................................................................111
About F-Secure Corporation
3
ABOUT THIS GUIDE
How This Guide Is Organized...................................................... 5
Conventions Used in F-Secure Guides ....................................... 6
4
How This Guide Is Organized
F-Secure Anti-Virus for Microsoft Exchange Deployment Guide is divided
into the following chapters:
Chapter 1. Introduction. General information about F-Secure Anti-Virus
for Microsoft Exchange and other F-Secure Anti-Virus Mail Server and
Gateway products.
Chapter 2. Deployment. Instructions and examples how to set up your
network environment before you can install F-Secure Anti-Virus for
Microsoft Exchange.
Chapter 3. Installation. Instructions how to install and set up F-Secure
Anti-Virus for Microsoft Exchange.
Chapter 4. Configuring F-Secure Spam Control. Instructions on how to
configure F-Secure Spam Control.
Appendix A. Deploying the Product on a Cluster. Instructions how to
deploy and use F-Secure Anti-Virus for Microsoft Exchange on a cluster.
Appendix B. Services and Processes. Describes services, devices and
processes of F-Secure Anti-Virus for Microsoft Exchange.
About This Guide5
Technical Support. Contains the contact information for assistance.
About F-Secure Corporation. Describes the company background and
products.
See the F-Secure Policy Manager Administrator's Guide for detailed
information about installing and using the F-Secure Policy Manager
components:
F-Secure Policy Manager Console, the tool for remote
administration of F-Secure Anti-Virus for Microsoft Exchange.
F-Secure Policy Manager Server, which enables communication
between F-Secure Policy Manager Console and the managed
systems.
6
Conventions Used in F-Secure Guides
This section describes the symbols, fonts, and terminology used in this
manual.
Symbols
WARNING: The warning symbol indicates a situation with a
risk of irreversible destruction to data.
IMPORTANT: An exclamation mark provides important information
that you need to consider.
REFERENCE - A book refers you to related information on the
topic available in another document.
NOTE - A note provides additional information that you should
consider.
l
TIP - A tip provides information that can help you perform a task
more quickly or easily.
Fonts
An arrow indicates a one-step procedure.
Arial bold (blue) is used to refer to menu names and commands, to
buttons and other items in a dialog box.
Arial Italics (blue) is used to refer to other chapters in the manual, book
titles, and titles of other manuals.
Arial Italics (black) is used for file and folder names, for figure and table
captions, and for directory tree names.
Courier New is used for messages on your computer screen.
Courier New bold is used for information that you must type.
SMALLCAPS (BLACK) is used for a key or key combination on your
keyboard.
CHAPTER 27
PDF Document
For More Information
Arial underlined (blue)
Arial italics is used for window and dialog box names.
This manual is provided in PDF (Portable Document Format). The PDF
document can be used for online viewing and printing using Adobe®
Acrobat® Reader. When printing the manual, please print the entire
manual, including the copyright and disclaimer statements.
Visit F-Secure at http://www.f-secure.com for documentation, training
courses, downloads, and service and support contacts.
In our constant attempts to improve our documentation, we would
welcome your feedback. If you have any questions, comments, or
suggestions about this or any other F-Secure document, please contact
us at documentation@f-secure.com
F-Secure Anti-Virus Mail Server and Gateway Products............ 16
8
1.1Overview
CHAPTER 19
Introduction
Malicious code, such as computer viruses, is one of the main threats for
companies today. In the past, malicious code spread mainly via disks and
the most common viruses were the ones that infected disk boot sectors.
When users began to use office applications with macro capabilities such as Microsoft Office - to write documents and distribute them via mail
and groupware servers, macro viruses started spreading rapidly.
After the millennium, the most common spreading mechanism has been
the e-mail. Today about 90% of viruses arrive via e-mail. E-mails provide
a very fast and efficient way for viruses to spread themselves without any
user intervention and that is why e-mail worm outbreaks, like Sober,
Netsky and Bagle, have caused a lot of damage around the world.
F-Secure Anti-Virus Mail Server and Gateway products are designed to
protect your company's mail and groupware servers and to shield the
company network from any malicious code that travels in HTTP or SMTP
traffic. In addition, they protect your company network against spam. The
protection can be implemented on the gateway level to screen all
incoming and outgoing e-mail (SMTP), web surfing (HTTP and
FTP-over-HTTP) and file transfer (FTP) traffic. Furthermore, it can be
implemented on the mail server level so that it does not only protect
inbound and outbound traffic but also internal mail traffic and public
sources, such as public folders on Microsoft Exchange servers.
Providing the protection already on the gateway level has plenty of
advantages. The protection is easy and fast to set up and install,
compared to rolling out antivirus protection on hundreds or thousands of
workstations. The protection is also invisible to the end users which
ensures that the system cannot be by-passed and makes it easy to
maintain. Of course, protecting the gateway level alone is not enough to
provide a complete antivirus solution; file server and workstation level
protection is needed, also.
Why clean 1000 workstations when you can clean one attachment at the
gateway level?
10
1.2How F-Secure Anti-Virus for Microsoft Exchange
Works
F-Secure Anti-Virus for Microsoft Exchange is designed to detect and
disinfect viruses and other malicious code from e-mail transmissions
through Microsoft Exchange Server. Scanning is done in real time as the
mail passes through Microsoft Exchange Server. On-demand scanning of
user mailboxes and public folders is also available.
Scanning
Attachments and
Message Bodies
Flexible and Scalable
Anti-Virus Protection
AlertingF-Secure Anti-Virus for Microsoft Exchange has extensive alerting
Powerful and Always
Up-to-date
F-Secure Anti-Virus for Microsoft Exchange scans attachments and
message bodies for malicious code. It can also be instructed to remove
particular attachments according to the file name or the file extension.
If the intercepted mail contains malicious code, F-Secure Anti-Virus for
Microsoft Exchange can be configured to disinfect or drop the content.
Any malicious code found during the scan process can be placed in the
Quarantine, where it can be further examined. Stripped attachments can
also be placed in the Quarantine for further examination.
F-Secure Anti-Virus for Microsoft Exchange is installed on Microsoft
Exchange Server and it intercepts mail traveling to and from mailboxes
and public folders. The messages and documents are scanned with the
scanning component, F-Secure Content Scanner Server, which also
disinfects the infected messages.
functions, which means that the system administrator can specify a
recipient, such as the network administrator, to be notified about the
infection found in the data content.
F-Secure Anti-Virus for Microsoft Exchange uses the award-winning
F-Secure Anti-Virus techniques and scanning engines to ensure the
highest possible detection rate and disinfection capability. The F-Secure
Anti-Virus definition databases are updated typically multiple times a day
and they provide F-Secure Anti-Virus for Microsoft Exchange an always
up-to-date protection capability.
CHAPTER 111
Introduction
F-Secure Anti-Virus scanner consistently ranks at the top when compared
to competing products. Our team of dedicated virus researchers is on call
24-hours a day responding to new and emerging threats. In fact,
F-Secure is one of the only companies to release tested virus definition
updates continuously, to make sure our customers are receiving the
highest quality service and protection.
Virus and Spam
Outbreak Detection
Stand-alone and
Centralized
Administration Modes
Scalability and
Reliability
Easy to
Administer
Massive spam and virus outbreaks consist of millions of messages which
share at least one identifiable pattern that can be used to distinguish the
outbreak. Any message that contains one or more of these patterns can
be assumed to be a part of the same spam or virus outbreak.
F-Secure Anti-Virus for Microsoft Exchange can identify these patterns
from the message envelope, headers and body, in any language,
message format and encoding type. It can detect spam messages and
new viruses during the first minutes of the outbreak.
F-Secure Anti-Virus for Microsoft Exchange can be installed either in
stand-alone or centrally administered mode. Depending on how it has
been installed, F-Secure Anti-Virus for Microsoft Exchange is managed
either with the F-Secure Anti-Virus for Microsoft Exchange Web Console
or F-Secure Policy Manager.
F-Secure Policy Manager provides a scalable way to manage the security
of multiple applications on multiple operating systems, from one central
location.F-Secure Policy Manager is comprised of two components,
F-Secure Policy Manager Console and F-Secure Policy Manager Server,
which are used to administer applications. They are seamlessly
integrated with the F-Secure Management Agents that handle all
management functions on local hosts.
If F-Secure Anti-Virus for Microsoft Exchange is installed in stand-alone
mode it can be managed with the web-based user interface.
If F-Secure Anti-Virus for Microsoft Exchange has been installed in
centrally administered configuration, it is managed with F-Secure Policy
Manager. With its graphical user interface, F-Secure Policy Manager
Console provides a centralized view of the domains and hosts in your
network, lets you configure the security policies for all F-Secure
12
components and set up scheduled scans and run manual scanning
operations. F-Secure Policy Manager receives status information from
F-Secure Anti-Virus for Microsoft Exchange.
F-Secure Policy Manager Server is the server side component that
handles communication between F-Secure Anti-Virus for Microsoft
Exchange and F-Secure Policy Manager Console. It exchanges security
policies, software updates, status information, statistics, alerts, and other
information between F-Secure Policy Manager Console and all managed
systems.
Figure 1-1 (1) E-mail arrives from the Internet to F-Secure Anti-Virus for Microsoft
Exchange, which (2) filters malicious content from mails and attachments, and (3)
delivers cleaned files forward.
1.3Key Features
F-Secure Anti-Virus for Microsoft Exchange provides the following
features and capabilities.
Superior ProtectionSuperior detection rate with multiple scanning engines.
Scanning engines updated automatically with the latest versions.
Automatic malicious code detection and disinfection.
The grayware scan detects spyware, adware, dialers, joke
programs, remote access tools, and any other unwelcome files
and programs.
Heuristic scanning detects also unknown Windows and macro
viruses.
Recursive scanning of ARJ, BZ2, CAB, GZ, JAR, LZH, MSI,
RAR, TAR, TGZ, Z and ZIP archive files.
Automatic and consistent virus definition database updates.
Suspicious and unsafe attachments can be stripped away from
e-mails.
Password protected archives can be treated as unsafe.
Intelligent file type recognition.
Message filtering based on keywords in message subjects and
text.
CHAPTER 113
Introduction
Virus Outbreak
Detection
The virus outbreak detection is an additional active layer of
protection that automatically detects virus outbreaks and
quarantines suspicious messages.
Virus outbreaks are transparently detected and infected
messages are quarantined before the outbreak becomes
widespread.
Quarantined unsafe messages can be reprocessed
automatically.
14
Transparency and
Scalability
Viruses are intercepted before they can enter the network and
spread out on workstations and servers.
Real-time scanning of internal, inbound and outbound mail
messages and public folder notes.
Automatic protection of new mailboxes and public folders.
Total transparency to end-users. Users cannot bypass the
system, which means that messages and documents cannot be
exchanged without scanning.
ManagementControlling and monitoring the behavior of the products remotely.
Starting predefined operations remotely.
Monitoring statistics provided by the products remotely with
F-Secure Policy Manager or F-Secure Anti-Virus for Microsoft
Exchange Web Console.
Possibility to configure and manage stand-alone installations with
the convenient F-Secure Anti-Virus for Microsoft Exchange Web
Console.
You can manage and search quarantined content with the
F-Secure Anti-Virus for Microsoft Exchange Web Console.
When F-Secure Anti-Virus for Windows Servers is installed on
the same computer, both products can be administered with the
common web-based user interface.
Protection against
Spam
Possible spam messages are transparently detected before they
become widespread.
Efficient spam detection based on different analyses on the
e-mail content.
Multiple filtering mechanisms guarantee the high accuracy of
spam detection.
Spam messages can be separated from legitimate messages and
processed using the Spam Confidence Levels.
Spam detection works in every language and message format.
1.4Scanning Methods
Virus Scanning
The virus scan uses virus definition databases to detect and disinfect
viruses. Virus definition databases are updated typically multiple times a
day and they provide an always up-to-date protection capability.
Heuristic Scanning
The heuristic scan analyzes files for suspicious code behavior so that the
product can detect unknown malware.
Proactive Virus Threat Detection
The proactive virus threat detection analyzes e-mail messages for
possible virus patterns and security threats. All possibly harmful
messages are quarantined as unsafe. The proactive virus threat detection
can detect new viruses during the first minutes of the outbreak.
Grayware Scanning
The grayware scan detects applications that have annoying or
undesirable behavior that can reduce the performance of computers on
the network and introduce significant security risks to your organization.
Grayware includes spyware, adware, dialers, joke programs, remote
access tools, and any other unwelcome files and programs that can
perform a variety of undesired and threatening actions, such as irritating
users with pop-up windows, logging user key strokes, and exposing the
computer to vulnerabilities.
CHAPTER 115
Introduction
16
1.5F-Secure Anti-Virus Mail Server and Gateway
Products
The F-Secure Anti-Virus product line consists of workstation, file server,
mail server, gateway and mobile products.
F-Secure Anti-Virus for Microsoft Exchange™ protects your
Microsoft Exchange users from malicious code contained within
files they receive in mail messages and documents they open
from shared databases. Malicious code is also stopped in
outbound messages and in notes being posted on public folders.
The product operates transparently and scans files in the
Exchange Server Information Store in real-time. Manual and
scheduled scans of user mailboxes and public folders are also
supported.
F-Secure Internet Gatekeeper for Linux™ provides a
high-performance solution at the Internet gateway level, stopping
viruses and other malicious code before they spread to end users
desktops or corporate servers. The product scans SMTP, HTTP,
FTP and POP3 traffic for viruses, worms and trojans, and blocks
and filters out specified file types. ActiveX and Java code can
also be scanned or blocked. The product receives updates
automatically from F-Secure, keeping the virus protection always
up to date. A powerful and easy-to-use management console
simplifies the installation and configuration of the product.
F-Secure Messaging Security Gateway™ delivers the
industry’s most complete and effective security for e-mail. It
combines a robust enterprise-class messaging platform with
perimeter security, antispam, antivirus, secure messaging and
outbound content security capabilities in an easy-to-deploy,
hardened appliance.
F-Secure Anti-Virus for Microsoft Exchange can be installed either in
stand-alone or centrally administered mode. In stand-alone installation,
F-Secure Anti-Virus for Microsoft Exchange is managed with Web
Console. In centrally administered mode, it is managed centrally with
F-Secure Policy Manager components: F-Secure Policy Manager Server
and F-Secure Policy Manager Console.
To administer F-Secure Anti-Virus for Microsoft Exchange in the centrally
administered mode, you have to install the following components:
F-Secure Policy Manager Server (on a dedicated machine)
F-Secure Policy Manager Console (on the administrator's
machine or on the same machine with F-Secure Policy Manager
Server).
For up-to-date information on supported platforms, see
F-Secure Policy Manager Release Notes.
2.2Network Requirements
This network configuration is valid for all scenarios described in this
chapter. Make sure that the following network traffic can pass through:
ServiceProcessInbound portsOutbound ports
CHAPTER 2 19
Deployment
F-Secure Content Scanner
Server
F-Secure Anti-Virus for
Microsoft Exchange Web
Console
F-Secure
Update Agent
F-Secure Network Request
Broker
F-Secure Management
Agent
F-Secure Quarantine
Manager
Automatic
%ProgramFiles%\F-Secure\Cont
ent Scanner Server\fsavsd.exe
%ProgramFiles%\F-Secure\Web
User Interface\bin\fswebuid.exe
DNS (53, UDP/TCP),
HTTP (80) or another
known port used for
HTTP proxy
1433 (TCP), only with the
dedicated SQL server
HTTP (80) and/or another
port used to connect to
F-Secure
Server
HTTP (80) or another port
used to connect to
F-Secure Policy Manager
Server
SMTP (25)
1433 (TCP), only with the
dedicated SQL server
Policy Manager
F-Secure World Map
Reporting Service
%ProgramFiles%\F-Secure\Cont
ent Scanner
Server\fswmrsvc.exe
-DNS (53, UDP/TCP),
SMTP (25)
20
2.3Deployment Scenarios
Depending on how the Microsoft Exchange Server roles are deployed in
your environment, you might consider various scenarios of deploying
F-Secure Anti-Virus for Microsoft Exchange. There are various ways to
deploy F-Secure Anti-Virus for Microsoft Exchange that are suitable to
different environments:
If you have just a single Microsoft Exchange Server, see “Single
Exchange Server (2003/2007/2010)”, 21.
If you have multiple Microsoft Exchange Servers, see “Multiple
Exchange 2003 Servers”, 22.
If you have multiple Microsoft Exchange Servers with Exchange
Edge and Mailbox Server roles, see “Multiple Exchange Server
2007/2010 Roles”, 23.
If you have multiple Microsoft Exchange Servers deployed on
dedicated servers with server roles and possibly clustered
mailbox servers, see “Large organization using Exchange 2007/
2010”, 24.
If you have multiple Microsoft Exchange Server installations and
you want to configure the product to use one SQL server and
database for the quarantine management, see “Centralized
Quarantine Management”, 26.
2.3.1Single Exchange Server (2003/2007/2010)
Your organization has a single server (Microsoft Exchange Server 2003/
2007/2010 or Microsoft Small Business Server 2003/2008) that holds all
mailboxes, public folders and sends and receives all inbound and
outbound messages over SMTP. Usually, the server is located behind the
firewall or router.
CHAPTER 221
Deployment
Installing F-Secure Anti-Virus for Microsoft Exchange
Install F-Secure Anti-Virus for Microsoft Exchange to the server running
Microsoft Exchange Server or Microsoft Small Business Server.
Administration Modes
You can install the product in stand-alone mode and administer it with the
Web Console.
The product receives anti-virus and spam database updates from
F-Secure Update Server.
22
2.3.2Multiple Exchange 2003 Servers
Your organization has multiple Microsoft Exchange Server 2003
installations. Usually, the front-end server is located in the perimeter
network and receives inbound mail using SMTP and forwards all
messages to the back-end server. The back-end Exchange server holds
all mailboxes and public folders. In a larger organization, back-end
servers may be clustered.
Installing F-Secure Anti-Virus for Microsoft Exchange
Install F-Secure Anti-Virus for Microsoft Exchange to both front-end and
back-end Exchange servers. In addition, the front-end server can be
protected with F-Secure Spam Control.
Administration Modes
Install F-Secure Policy Manager Server on a dedicated server or on the
same server with one of Exchange servers. You can administer the
product with F-Secure Policy Manager Console.
When you install the product, configure each installation to connect to the
same F-Secure Policy Manager Server.
The product installations receive anti-virus and spam database updates
from F-Secure Policy Manager Server, which receives updates from
F-Secure Update Server.
2.3.3Multiple Exchange Server 2007/2010 Roles
CHAPTER 223
Deployment
Your organization has multiple Microsoft Exchange Server 2007/2010
installations. Exchange Edge and Mailbox Server roles are deployed to
separate servers and the Hub Server is deployed either on a separate
server or on the same server with the Mailbox Server. The Edge Server
handles incoming and outgoing messages using SMTP and Mailbox
Server holds all mailboxes and public folders and Hub Server routes mail
traffic between Exchange servers.
Installing F-Secure Anti-Virus for Microsoft Exchange
Install F-Secure Anti-Virus for Microsoft Exchange to all servers where
Exchange Edge, Hub and Mailbox Server roles are deployed. In addition,
the Edge server can be protected with F-Secure Spam Control.
If the Exchange role is changed later, the product has to be
reinstalled.
24
Administration Modes
Install F-Secure Policy Manager Server on a dedicated server or on the
same server with one of Exchange servers. You can administer the
product with F-Secure Policy Manager Console.
When you install the product, configure each installation to connect to the
same F-Secure Policy Manager Server.
The product installations receive anti-virus and spam database updates
from F-Secure Policy Manager Server, which receives updates from
F-Secure Update Server.
2.3.4Large organization using Exchange 2007/2010
Your organization has multiple Microsoft Exchange Server 2007/2010
installations. All Exchange roles are deployed on dedicated servers.
Mailbox servers are possibly clustered.
CHAPTER 225
Deployment
Installing F-Secure Anti-Virus for Microsoft Exchange
Install F-Secure Anti-Virus for Microsoft Exchange to the server where
Exchange Edge, Hub and Mailbox Server roles are deployed. In addition,
the Edge server can be protected with F-Secure Spam Control.
Do not install the product to Client Access or Unified Messaging Server
roles.
Installing F-Secure Spam Control
F-Secure Spam Control can be installed on the Edge server.
Administration Modes
Install F-Secure Policy Manager Server on a dedicated server. You can
administer the product with F-Secure Policy Manager Console.
When you install the product, configure each installation to connect to the
same F-Secure Policy Manager Server.
The product installations receive anti-virus and spam database updates
from F-Secure Policy Manager Server, which receives updates from
F-Secure Update Server.
26
2.3.5Centralized Quarantine Management
Your organization has multiple Microsoft Exchange Server installations.
For example, you have front-end and back-end servers running
Exchange Server 2003, or a network configuration with Edge and Mailbox
roles running Exchange Server 2007/2010.
Microsoft SQL Server is installed on a dedicated server or on the server
running F-Secure Policy Manager Server.
CHAPTER 227
Deployment
Installing F-Secure Anti-Virus for Microsoft Exchange
When you install the product, configure each installation to use the same
SQL server and database.
Make sure that the SQL server, the database name, user name
and password are identical in the quarantine configuration for all
F-Secure Anti-Virus for Microsoft Exchange installations.
Make sure that all the servers are allowed to communicate with
the SQL server using mixed mode authentication. For more
information, see “Enabling the mixed mode authentication in the
Microsoft SQL Server”, 27.
In environments with heavy e-mail traffic, it is recommended to
use a Microsoft SQL server installed on a separate server. When
using the free Microsoft SQL Server 2005 Express Edition
included in F-Secure Anti-Virus for Microsoft Exchange, the
Quarantine database size is limited to 4 GB.
You can use F-Secure Anti-Virus for Microsoft Exchange Web
Console to manage and search quarantined content. For more
information, consulft F-Secure Anti-Virus for Microsoft Exchange
Administrator’s Guide.
Enabling the mixed mode authentication in the Microsoft SQL
Server
If you install Microsoft SQL Server 2005/2008 separately, it supports
Windows Authentication only by default. You have to change the
authentication to mixed mode during the setup or configure it later with
Microsoft SQL Server user interface.
The mixed mode authentication allows you to log into the SQL server with
either your Windows or SQL username and password.
Make sure that the sa password is strong when you change the
authentication mode from the Windows authentication to the mixed
authentication mode.
28
Follow these steps to change the authentication mode:
1. Open Microsoft SQL Server Management Studio or Microsoft SQL
Server Management Studio Express.
If you do not have Microsoft SQL Server Management Studio
installed, you can freely download Management Studio Express from
the Microsoft web site
.
2. Connect to the SQL server.
3. In Object Explorer, go to Security > Logins.
4. Right-click on sa and select Properties.
5. Open the General page and change the password. Confirm the new
password that you entered.
6. Open the Status page and select Enabled in the Login section.
7. Click OK.
8. In Object Explorer, right-click on the server name and select
Properties.
9. On the Security page, select SQL Server and Windows
Authentication mode under Server authentication.
10. Click OK.
11. Right-click on the server name and select Restart.
Wait for a moment for the service to restart before you continue.
12. Use Management Studio to test the connection to the SQL server with
the sa account and the new password you set.
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