Fronius Terms of use Fronius Solar.web (RoW) Terms and Conditions [EN]

TERMS OF USE OF “FRONIUS SOLAR.WEB” AND GENERAL ONLINE

STORE TERMS AND CONDITIONS OF REMOTE SALES FOR CONSUMERS

(“Terms of Use and Online Store”)

valid from 15th of July 2019

1. Validity and information (§ 5 ECG) and disclosure (§ 25 MedienG)

1.1 For the use of FRONIUS Solar.web and our services, i.e. goods and services from Fronius International
and/or national Fronius companies (see section 4), which are ordered by the customer from our remote sales
department, and for payments to us, these Terms of Use and Online Store apply exclusively. Insofar as
applicable provisions are missing, the general delivery conditions of the electrical and electronics industry in
Austria additionally apply. Differing business conditions etc. of the customer are only binding for us if we
expressly acknowledge them in writing.

1.2 During the use of or registration on FRONIUS Solar.web, the user (hereinafter also the “Customer”)
acknowledges the exclusive validity of the terms of use defined here by clicking on the appropriate checkbox.
During ordering, the Customer acknowledges the exclusive validity of the Terms of Use and Online Store
defined here by clicking on the corresponding checkbox. The version of the Terms of Use and Online Store
valid at the time of use, registration or ordering by the Customer applies (see section 4). We offer our services
by remote selling both to consumers and companies. These Terms of Use and Online Store apply exclusively

to consumers; “Consumers” in the sense of these Terms of Use and Online Store are therefore any people

for whom the legal transaction concluded or to be concluded with us is not part of the business of their
company. “Company” is to be understood in the sense of the Consumer Protection Act. For Customers who
are entrepreneurs, our general terms and conditions of delivery and payment shall apply, and only any Terms
of Use and Online Store that are supplemented to fill gaps.

1.3 The Terms of Use and Online Store and the registration, ordering process and conclusion of the contract for
remote sales are offered in German, English, French, Italian and Spanish. Via the Internet platform
https://shop-se.fronius.com, contracts of Customers with us and/or our national companies (see section 4)
can be concluded.

1.4 The Terms of Use and Online Store can be viewed at any time at https://shop-se.fronius.com and also at
https://www.solarweb.com and can be downloaded as a PDF. On the homepage of our Internet platforms
you will find a clear reference/link to the current Terms of Use and Online Store.

1.5 We are Fronius International GmbH, Froniusstraße 1, A-4643 Pettenbach, Austria, FN 149888z in the Steyr
Commercial Register, tel. [phone], fax [phone], [e-mail],
http://www.fronius.com. Our headquarters: Pettenbach; our VAT number: ATU52614407; our Chamber of
Commerce affiliation: Upper Austrian Economic Chamber; our corporate purpose: Production and distribution
of products in the fields of Perfect Welding, Solar Energy and Perfect Charging. The regulations applicable
to us in particular are: Trade, Commerce and Industry Regulation Act 1994, available at
http://www.ris.bka.gv.at. Our supervisory authority according to ECG: District management team of Kirchdorf
an der Krems.

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2. FRONIUS Solar.web, access data and warranty updates

2.1 We make the FRONIUS Solar.web available as part of the website http://www.solarweb.com. On FRONIUS

Solar.web, information, services and products are offered to (registered) users (hereinafter referred to as the

“Customer”); these services are essentially based on the acquisition, processing, management and use of

parameters obtained from electrotechnical devices, solar energy systems and photovoltaic systems
(hereinafter referred to as “Systems”). In addition, we provide a solar configurator that enables the
dimensioning and planning of photovoltaic systems. FRONIUS Solar.web enables Customers to access the
services offered via the Internet. In addition, we provide a solar configurator that enables the dimensioning
and planning of photovoltaic systems. The Customers of the services offered may be the system operator of
the respective installations or a third party (e.g. installer) acting on its behalf and/or order; the third party
guarantees having a corresponding order from the system operator and indemnifies us in this respect. The
usage agreement regarding FRONIUS Solar.web is always concluded between the system operator and us.

2.2 The User may choose between FRONIUS Solar.web and FRONIUS Solar.web Premium. In the FRONIUS
Solar.web version, the User provides his/her personal data in order to receive information on product
developments and news from Fronius Solar Energy and receives the services of FRONIUS Solar.web in
return; there is no additional charge. With the paid version FRONIUS Solar.web Premium, the user does not
receive any product information at all.

2.3 Regarding the “registration” on FRONIUS Solar.web and also regarding the purchase of services via
FRONIUS Solar.web, sections 4.2.2 to 4.5. apply analogously, whereby the regulations on the payment
obligation are not applicable due to the non-fee-paying nature of the use of FRONIUS Solar.web. Upon
conclusion of the usage contract, the Customer will receive an e-mail (subject: “Solar.web Verification”) and

must click on the link contained therein, in order to receive the message “Verification successful” on the

respective website.

2.4 During the registration process, the Customer himself sets a password for access to FRONIUS Solar.web.
This password and the e-mail address are the access data to Solar.web. FRONIUS will never contact the
Customer and request the disclosure of the access data. Please inform Fronius immediately in the case of
such an unauthorised approach. Disclosure of the access data to third parties (e.g. sponsors) is the
responsibility of the Customer. Fronius accepts no liability in this respect and for any resulting damage.

2.5 The system operator has the option of assigning rights to his system to other Solar.web users and thereby
sharing his system with other Solar.web users. By assigning system maintenance rights, other Solar.web
users gain approximately the same rights as the system operator and can view measured values and
measurement curves of the system, create reports, check and deactivate service messages, update system
components or change settings, but not delete a system. By assigning guest rights, other Solar.web users
have limited access to the system and can only view measured values and measurement curves of the
system. We do not assume any liability for activities of users due to abovementioned assignments of rights
or resulting costs and damages.

2.6 With the conclusion of the usage contract for FRONIUS Solar.web, we are entitled, but not obliged, to provide
updates and the like for the systems or our software in the systems via FRONIUS Solar.web. The Customer
expressly agrees to this form of updating at any time. Insofar as our latest update has not been incorporated
into the system, the validity of our warranty regarding the system is suspended; this does not affect the
duration of the warranty. The Customer is informed by FRONIUS Solar.web, within the notification of the
availability of new updates, of the fact that our warranty is always only valid in connection with our current
software version (including updates), and confirms this by clicking on a corresponding checkbox.

2.7 We reserve the right to define special access requirements for individual services of FRONIUS Solar.web
and to exclude users who do not or no longer meet these requirements from the use of these services or not
even activate them. Insofar as no contract has been concluded for services which are subject to payment
(see section 4 below), it is at our absolute discretion to allow the Customer to use FRONIUS Solar.web and

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the offered services, or to restrict or completely stop their use. Insofar as a contract has been concluded for
services involving costs, we are entitled to limit the access to the necessary extent and to exclude it
completely if misuse occurs, or to terminate the usage contract after a reasonable notice period. In any event,
the Customer is not entitled to assert any compensation claims in this respect.

2.8 In addition, we also offer payable services on Solar.web, which can be purchased via the FRONIUS Online
Store (see section 3 below).

2.9 In the event of customer support, our Technical Support International (TSI) or our Technical Support National
(TSN) can gain access to user data via the TSI portal and view and modify customer-relevant data. If
necessary, such as for error analysis, Technical Support can also take over the customer login or log in as a
customer and act and intervene as such. We reserve the right to contact our users by e-mail in urgent cases.

3. FRONIUS offers via remote selling

3.1 Our services in the FRONIUS Online Store are described clearly and comprehensibly with regard to their
essential characteristics, including the respective warranty conditions and for orders (see section 4.2), total
monthly costs, duration and cancellation options.

3.2 In the case of digital content for download, in particular software and updates for it, the (continued) conditions
of use and the functionality of digital content, including applicable technical protection measures for such
content, are described in detail on our Internet platform. This includes, as far as is significant, the
interoperability of digital content with hardware and software, insofar as we know or insofar as it should
reasonably be known. The digital content is provided by us for downloading and use for a fee.

3.3 In the case of warranty extensions, the following applies: The service of warranty extension beyond the
offered/ordered period is deemed to be fully provided by us when the warranty originally granted by us expires
and therefore the warranty extension begins, whereby, in case of doubt, the relevant date is the date indicated
in or in connection with the services, for example through the software.

3.4 Our documents, such as drawings, illustrations, samples and patterns, as well as measurement, weight,
performance and consumption data, are approximate information and are not considered to be specifically
agreed characteristics. We reserve the right to make changes to the design.

3.5 We reserve the property rights and copyright to cost estimates, drawings and all other documents and aids;
they may not be made accessible to third parties or used for their purposes.

4. Conclusion of contract via remote selling

4.1 The conclusion of the contract between the Customer and us or our national company regarding the services
offered by us takes place by remote selling by means of offer and acceptance. On our internet platform, the
Customer can create orders (= offer) via an Online Store via offered services and send them to use.
Depending on where the Customer is based, its contractual partner will be our national company or us directly;
a corresponding overview can be found here: http://www.fronius.com/companies.

4.2 The Customer is informed about the possible payment methods on each page of our Online Store. The
following technical steps result in a binding and fee-based order of our services offered via remote sales:

4.2.1 The Customer selects the desired service from us by clicking on the selection button. The Customer then

has the option of either selecting additional services by clicking on the respective selection button or

proceeding with the order process for the selected services by clicking on the button “Order selection” or

“Order free of charge”.

4.2.2 In the next step in the ordering process, the data of the Customer must be indicated (“Registration”) or a

login with a username and password must be performed for already registered Customers; the Customer
can also register for our newsletter here.

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