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Information class: Confidential, Fronius International, Forecasting & Logistics Contracting, 01.12.2022
PROCESS DESCRIPTION
DHL EXPRESS PORTAL
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© Fronius International GmbH
Version 01 12/2022
Forecasting & Logistics Contracting
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Fronius reserves all rights, in particular rights of reproduction, distribution and translation.
No part of this work may be reproduced in any way without the written consent of Fronius. It must not
be saved, edited, reproduced or distributed using any electrical or electronic system.
You are hereby reminded that the information published in this document, despite exercising the
greatest of care in its preparation, is subject to change and that neither the author nor Fronius can
accept any legal liability.
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Table of Contents
1 Shipment Sizes.......................................................................................................................... 5
2 DHL Express Portal (EPP) ......................................................................................................... 5
3 FAQ - Frequently Asked Questions ....................................................................................... 13
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1 SHIPMENT SIZES
Fronius International GmbH uses defined logistics service providers in the area of procurement
logistics depending on the relation and weight range.
Procurement shipments for parcels up to a maximum of 70 kg are carried out by DHL Express.
All palletized shipments and shipments over 70 kg are NOT handled by DHL Express.
Palletized shipments are handled by a nominated groupage freight forwarder.
For further information, please contact your known Fronius contact person.
2 DHL EXPRESS PORTAL (EPP)
The following describes how to create a shipment via the DHL Express Portal (EPP).
1. Registration on the portal
The login is carried out with the following user login and password on myepp.dhl.com.
Link: https://myepp.dhl.com
The login information is printed at the Fronius - purchase order.
2. Address data
All fields marked with * are mandatory fields.
The sender's address (collection address) must be provided by the supplier.
The receiver address is selected from the predefined Fronius delivery addresses using the
"magnifier".
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The VAT number and EORI number is required for imports from non-EU countries.
3. Pick up
The desired pick up date is selected by the supplier. (Pick-ups are only possible on working
days)
Pick-up location: Mandatory (e.g. outgoing goods, receipt, ...)
Optionally, a pick up address differing from the sender address
can be entered.
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4. Contents / package
Content description (Electronic component, screws, ...)
The number of pieces must be selected.
NOTE: The dimensions and weight do not have to be specified exactly. This information is only
a guide for DHL. All packages are automatically re-measured and weighed by DHL.
When all data have been entered correctly, click on "Next".
5. Create shipment
The product selection is already predefined by Fronius:
Outside of Europe: Express Worldwide
Within Europe: Economy Select
Within AT: Express Domestic
The Fronius order number must be defined as a reference.
If desired, the predefined time window can be limited to at least 180 minutes.
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When all the details have been entered correctly, click on "Book shipment".
6. Shipment Details
The following message is displayed when the collection is successfully created:
"The shipment and pickup has been successfully booked".
If necessary, the shipment can be cancelled using the "Cancel" button.
The shipping label can now either be printed directly (field "Label download") or sent to any
e-mail address. (Field "Send Label")
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7. Registration according to ICS2 regulation – for goods that have to be declared by
customs clearance
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8. Print shipping label
The Shipping label and the Archive Doc are opened in pdf format and can be printed using a
conventional A4 printer or a label printer.
The shipping label must always be attached to the package.
The Archive Doc is only required for customs shipments and must be handed over to the
driver.
ATTENTION: The labels must be printed in original size. Otherwise the labels cannot be
scanned.
Shipping label: Archive Doc:
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3 FAQ - FREQUENTLY ASKED QUESTIONS
/ The DHL Portal is not displayed in my preferred language?
The language of the DHL Portal is automatically adapted to the language setting of the used
internet browser. The following languages are available: English, German, Italian, French, Spanish,
Czech and Polish If the selected browser language is not supported by the DHL Portal, the DHL
Portal will be displayed in English.
/ The dimensions and the exact weight are not known.
Approximate information about the dimensions and weight of the shipment is sufficient.
All shipments are measured and weighed again by DHL.
/ Clicking on "Next" results in the following error message:
Error sources:
- Incorrect address data
- The address data should be entered without umlauts. (Umlauts can cause system-related
problems).
- If the pick-up address is located on an island, a separate user login may be required. In this case
please contact: transport@fronius.com
/ When printing the label, the edges are cut off.
As long as the barcode is not cut off, it will not be a problem.
Please adjust the individual print settings.
/ Do you want to change the pickup date or pickup time window after the booking has been
completed?
Please contact the national DHL Express Customer Service. Available at www.dhl.com
/ The collection by DHL Express did not take place at the agreed collection time?
Please contact the national DHL Express Customer Service. Available at www.dhl.com
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/ Contact for technical questions about the DHL Portal at Fronius International
Phone: +43 7242 241 8757
transport@fronius.com
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