Fronius Fronius Warranty Terms and Conditions AL / AD / BO / BG / EE / FI / IS / IE / XK / LV / LT / MK / MT / MD / ME / NO / RO / CS / SI / SE / UK / IN / AE Terms of Warranties [EN]

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WARRANTY CONDITIONS FOR PRODUCTS OF THE FRONIUS SOLAR ENERGY BUSINESS UNIT
FRONIUS WARRANTY AND FRONIUS WARRANTY PLUS

(Valid from: 01.01.2023)

1. General remarks

1.1. Fronius International GmbH (hereinafter FRONIUS) grants a voluntary manufacturer’s warranty (Fronius Warranty or

Fronius Warranty Plus) for the products it manufactures listed in section 2.1 (hereinafter “covered products”) for the product

warranty period specified and applicable below (hereinafter “warranty period”). The content and scope of the warranty
statement issued by FRONIUS are defined exclusively by the following warranty conditions.

1.2. FRONIUS is entitled to amend these warranty conditions at any time with effect for the future. The warranty conditions
are always those applicable at the time of product purchase.

1.3. This warranty is in addition to and does not limit any legal or contractual claims or rights of the warranty holder.

2. Scope

2.1. Covered products: The warranty applies to products purchased directly from FRONIUS, from an authorised FRONIUS
distributor or professional installation company as new equipment and put into operation by a professional installer in
accordance with the Operating and Installation Instructions. It refers exclusively to the device notified to FRONIUS with its
serial number as part of the commissioning process and is limited to devices in the following product groups:

Fronius Inverter,
Fronius Datamanager,
Fronius Smart Meter,
Fronius Ohmpilot,
Fronius Wattpilot.

The following are excluded:

- Components of covered products that are subject to regular wear and tear. These include DC isolators, fuses,
bayonet connectors, varistors, surge arresters, string fuses and mechanical screw connections if they are not properly
tightened to the correct torque during installation.

- Devices provided by FRONIUS to customers as prototypes for test purposes.

- All parts or components not originally sold or marketed by FRONIUS are excluded from this warranty. This applies,

for example, to all other components of the photovoltaic system, system expansions and components for system
monitoring and data communication.

2.2. Warrantor: The warrantor is Fronius International GmbH, Froniusstrasse 1, A-4643 Pettenbach, Austria.

2.3. Warranty holder: The warranty holder is a person who has acquired the covered product pursuant to point 2.1 and is
operating it for the first time in accordance with its intended use (first operator). Distributors and other resellers who do not
operate the product for their own purposes are not entitled to the warranty. The warranty may be transferred by a first operator
to another person together with the covered product and maintained, provided that (1) the covered product is not removed
from the place of first use and (2) no modifications are made to the covered product. No new warranty agreement is entered
into with the legal successor, who merely takes over the warranty of the first operator to the extent that it existed in relation to
the first operator at the time of transfer. A legal successor who fulfils the applicable requirements is free to take out warranty
extensions; see Section 9.

2.4 The warranty applies only to covered products started for the first time in Albania, Andorra, Bosnia and Herzegovina,
Bulgaria, Canary Islands, Cyprus, Estonia, Finland, Iceland, India, Ireland, Kosovo, Latvia, Lithuania, Macedonia, Malta,
Moldova, Montenegro, Norway, Romania, Serbia, Slovenia, Sweden and United Kingdom.

3. Warranty claim

3.1. A warranty claim exists if

- the covered product has a material or manufacturing defect for which FRONIUS is responsible,

- such a defect affects the operation of the covered product,

- the defect occurs during normal use of the covered product,

- and the warranty holder’s claim is not excluded on the basis of Section 5 (warranty exclusions).

3.2. Defects that do not affect the proper functioning of the product (visual defects, blemishes) are not covered by this warranty.

4. Software updates

4.1. For the GEN24 product series and product series first placed on the market after 1 September 2020, the following applies:

4.2 If the warranty holder has consented to online access by FRONIUS, updates may be carried out automatically by
FRONIUS. Prerequisites for online access by FRONIUS are (1) the establishment of a network connection with the covered
product, (2) full commissioning including connection to FRONIUS Solar.web and (3) cost-free provision and maintenance of
an Internet connection by the warranty holder.
Online access allows FRONIUS to detect technical malfunctions. As soon as a malfunction is diagnosed that requires
intervention by FRONIUS to prevent a defect, it can be rectified by remote maintenance. As a result, further technical problems
and damage to the product can be avoided and initial countermeasures can be taken depending on the detected malfunction.

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4.3. If the warranty holder has not consented to online access by FRONIUS, software updates may alternatively be installed
by the warranty holder through a system partner authorised by FRONIUS. In this case, FRONIUS provides only the software
update free of charge. FRONIUS will not bear additional costs of updating by the service partner (travel costs, labour, etc.)
and such costs shall be borne by the warranty holder himself.

4.4. FRONIUS will always announce software updates at www.fronius.com/solar/softwareupdates. It is the warranty

holder’s responsibility to view announcements on a regular basis (at least every 3 months) and ensure that the necessary

software updates are installed. Software updates include not only security and function-relevant adjustments, but also
improvements to interfaces, known bug fixes and successive new features. Timely installation of software updates guarantees
the best possible performance and serviceability of the covered product. It is the warranty holder’s responsibility to ensure
that the Internet connection is maintained during the warranty period. See Section 5 of the warranty conditions.

4.5. The warranty holder is also obliged to follow the Operating Instructions in the event of malfunctions or errors during
operation.

5. Warranty exclusions

5.1. Warranty claims are excluded if the claimed defect was partly caused by:

- Failure to comply with the Installation or Operating Instructions during installation, commissioning and operation, and
installation, commissioning or repair other than in compliance with relevant technical and professional standards

- Improper transport, storage or packaging

- Use of the covered product in a manner not corresponding to normal use

- Non-compliance with safety regulations for proper use

- Inadequate ventilation of the covered product

- Operation of the covered product in emergency power mode for more than the number of operating hours specified

in the Operating Instructions

- Lack of maintenance or improper maintenance according to the Operating Instructions

- Non-installation or late installation of necessary software updates, unless the warranty holder has consented to online

access by FRONIUS for the covered product according to 4.2

- Unauthorised intervention or intervention by third parties not authorised by FRONIUS in the covered product, in the
form of openings, modifications, repairs, conversions and use of accessories not authorised by FRONIUS.

- Events that are due to circumstances for which FRONIUS is not responsible or that are not attributable to normal
operating conditions, such as power fluctuations, overvoltage, lightning, fire, flooding, tampering or damage caused
by the warranty holder or third parties, impact of foreign objects

- Force majeure.

6. Warranty services

6.1. In the event of a warranty claim, FRONIUS may choose from the following options:

- the defective unit is repaired on site or in a Repair Center operated or appointed by FRONIUS,

- the defective unit is exchanged for an equivalent unit of the same age, type and condition, or

- a credit note is issued for the market value applicable at the time of the service notification, which can be used to

purchase a new FRONIUS product.

6.2 In case of repair on site:
If FRONIUS decides that the defective unit should be repaired on site, the repair must be carried out by FRONIUS or a
professional installer authorised by FRONIUS. The costs to be borne by FRONIUS depend on the applicable warranty
model; see Section 7. The warranty holder shall provide unobstructed access to the covered products and provide any
apparatus required by applicable occupational safety regulations free of charge.

6.3 In case of repair in a Repair Center operated or appointed by FRONIUS: If FRONIUS decides that the defective unit is to
be repaired in a Repair Center operated by FRONIUS, the warranty holder shall ensure proper dismantling and transport to
the Repair Center notified by FRONIUS. FRONIUS will arrange for the return of the repaired unit.

6.4 If FRONIUS decides that the defective unit is to be replaced, the Warranty holder undertakes to ensure proper
dismantling and transport of the defective unit to the address notified by FRONIUS. FRONIUS may, at its discretion, arrange
for a replacement unit to be sent before the defective unit is returned. In this case, FRONIUS is entitled to demand financial
security in the amount of the value of the replacement unit, including transport costs. FRONIUS retains ownership of the
supplied replacement unit until the defective unit has been received.

7. Warranty models

7.1. FRONIUS will only bear the costs arising in connection with warranty services to the extent of the respective warranty
model declared applicable to the covered product in accordance with Table 1 (“Fronius Warranty” or “Fronius Warranty

Plus”).

7.2. “Fronius Warranty” model: