Franklin Wireless C774 User Manual

C774 User Guide

4G LTE Broadband Wireless 11n

CPE Router

Franklin Wireless C774 User Guide_EN

www.franklinwireless.com

Version 1.4.9 / 09.10.2013

are the property of their respective owners.

Contents

Chapter 1 Overview

General Features --------------------------------------------------------------------------------------------------- 4

What’s in the box? ----------------------------------------------------------------------------------------------- 4

Components -------------------------------------------------------------------------------------------------------- 5

Service Status Indicator (LED) Description --------------------------------------------------------------------- 6

Network Access ---------------------------------------------------------------------------------------------------- 7

Chapter 2 Getting Started

Installing the 4G LTE SIM Card ---------------------------------------------------------------------------------- 8

Installing the Antenna -------------------------------------------------------------------------------------------- 9

Charging the battery ---------------------------------------------------------------------------------------------- 9

Hooking up your telephone ------------------------------------------------------------------------------------- 11

Plugging-in the Power Adapter and turning on the device------------------------------------------------- 11

Activating your device ----------------------------------------------------------------------------------------------- 12

Connecting to the Router ------------------------------------------------------------------------------------------ 14

WPS Configuration ------------------------------------------------------------------------------------------------ 15

Device Specification ------------------------------------------------------------------------------------------------- 17

Chapter 3 Browser Interface and Settings for Wi-Fi and LAN service

Login ------------------------------------------------------------------------------------------------------------------ 18

Home Screen Menu-------------------------------------------------------------------------------------------------- 18

Quick Setup Menu ------------------------------------------------------------------------------------------------ 19

Statistics Menu ---------------------------------------------------------------------------------------------------- 19

WWAN Menu ------------------------------------------------------------------------------------------------------ 20

LAN Menu ---------------------------------------------------------------------------------------------------------- 22

Wireless Menu ----------------------------------------------------------------------------------------------------- 24

Device Security Menu -------------------------------------------------------------------------------------------- 29

Content Sharing Menu ------------------------------------------------------------------------------------------- 30

System Menu ------------------------------------------------------------------------------------------------------- 32

Chapter 4 Interface and Settings for Voice Call Service

User Menu ---------------------------------------------------------------------------------------------------------- 35

Ring / Sound Menu ----------------------------------------------------------------------------------------------- 36

Tools Menu --------------------------------------------------------------------------------------------------------- 37

Time Menu --------------------------------------------------------------------------------------------------------- 38

Setting Menu ------------------------------------------------------------------------------------------------------- 439

Chapter 5 Troubleshooting

Troubleshooting -------------------------------------------------------------------------------------------------- 41

Chapter 6 Regulatory Statements

Regulatory Statements ----------------------------------------------------------------------------------------- 45

Chapter 7 Glossary

Glossary ---------------------------------------------------------------------------------------------------------------- 47

Chapter 1

Overview

General Features

 4G LTE High-Speed Wireless Data  LAN (RJ-45) and Wi-Fi Connectivity  Home Phone Voice Connectivity (RJ-11) – PLEASE NOTE THAT THIS FEATURE DESCRIBED THROUGHOUT THIS

USER GUIDE IS NOT AVAILABLE ON CERTAIN VERSIONS OF THIS PRODUCT

 Manage Wired and Wireless Network Activity  Easy-to-use web-based interface that allows you to manage, monitor, and customize your LAN, Wi-Fi and 4G

LTE connection.

 Advanced Antenna Design  External Antenna Port for Data services.

What’s in the box?

The following items are included:

 CPE Router  1050mAh Standard Lithium Ion Battery  A/C Power Adapter  Quick Start Guide  RJ-45 Ethernet LAN Cable  RJ-11 POTS Telephone Line Cable (if applicable)

Components

Front Panel Back Panel

ⓐ Power LED

ⓑ LAN LED

ⓓ Power On/Off Button

ⓔ Battery Cover

ⓕ RJ-11 POTS Telephone Line Ports (1-2)

ⓖ RJ-45 Ethernet LAN Ports (1-4)

ⓗ A/C Power Connector

ⓘ Reset Button

ⓙ WPS Button

ⓚ N/A

ⓛ LTE Secondary Antenna

ⓜ LTE Primary Antenna

ⓝ N/A

ⓞ USB Port

Service Status Indicator (LED) Description

LED Indicator

Description

Remark

LED

Color

Solid/Blinking

Power

No Light

Device is powered off

Solid

Low battery(battery bar level = 1)

Battery is critically low. Please connect to a

power source.

Blinking

External power removed

Battery power will be consumed; please

connect to ower source.

Solid

Low battery(battery bar level = 2)

Solid

Battery bar level = 3+ bars

Indicator is green when fully charged.

LTE

No Light

Device is powered off

Solid

No service or Inactive

Solid

Weak Signal

LTE service is available

Green

Solid

Good Signal

Wi-Fi

No light

Radio off

Blinking

In WPS operation

Used for W i-Fi pairing.

Solid

Radio on

LAN[1..4]

No light

No connected LAN users

Solid

Connected User

LEDs indicate whether users 1-4 are active.

Voice Mail

(if applicable)

No light

No voice mail

Where supported

Solid

Voice mail is available

Where supported

Voice Call

(if applicable)

No light

Device is powered off

Solid

No service or Inactive

Solid

Weak Signal

Voice service is available

Blinking

Conversation in progress

Solid

Good Signal

Blinking

Conversational progress

Network Access

 4G Mobile Broadband with LTE*

- Download speeds of up to 100 Mbps

- Upload speeds of up to 50 Mbps

 3G Mobile Broadband with EVDO Rev.A*

- Download speeds of up to 3.1 Mbps.

- Upload speeds of up to 1.8 Mbps.

 2G Voice Call service with 1xRTT (if applicable) *

-Incoming and Outgoing Voice Call Service

 Wi-Fi 802.11b/g/n

- 802.11b/g/n – speed of up to 11 Mbps/54 Mbps/150 Mbps

*All Speed are theoretical and are dependent on actual network conditions

Chapter 2

Getting Started

To get started, take the following steps before you set up CPE.

① Install the 4G LTE SIM card (see “Installing the 4G LTE SIM Card “, Page 8) ② Install the Antennas (see “Installing the Antennas”, Page 9) ③ Insert and charge the battery (see “Charging the battery”, Page 9) ④ Hooking up your telephone (if applicable; see “Hooking up your telephone“, Page 11) ⑤ Plug-in the Power Adapter and turn on the device (see “Turning on the device“, Page 11) ⑥ Activating your device (see “Activating your device”, Page 13) ⑦ Connect the device to your computer using Wi-Fi or LAN. (see “Connecting to the Router“, Page 15)

Installing the 4G LTE SIM Card

To install your SIM card, follow these steps.

① Insert your SIM card into the UPPER 2nd slot.

② The SIM card MUST remain in the SIM card slot when in use.

Note:

If you ever need to remove your SIM card from your router, gently press the SIM card inward to release it, and remove

it from the slot.

Installing the Antennas

To install the antennas, follow these steps:

① Align the antennas with the antenna posts on the CPE router as shown below. ② Mount the antennas on the antenna posts. ③ Swivel the antennas in any direction and check placement to improve signal.

Note:

These two external antennas are required for proper 4G LTE service; please position these antennas on a right angle to

each other for the best 4G LTE signal reception.

Charging the battery

① Open the battery door at the back panel of CPE router. ② Insert the new battery with the plus (+) and minus (-) markings matching the markings in the battery

compartment.

③ Close the battery door.

Note:

• When the AC adapter is connected the battery will charge automatically.

• The battery power can supply power for voice calling service in case of power outage or emergency. The Wi-Fi and

LAN service will be disabled during battery-powered operation. (if applicable)

Battery Tips

Warning!

 Use only Franklin Wireless approved batteries and chargers with your device.  Failure to use a Franklin Wireless approved battery and charger may increase the risk that your device will

overheat, catch fire, and/or explode resulting in property damage, serious bodily injury, and/or death.

Battery life may vary based on the network, signal strength, temperature, features enabled, and accessories you use.

 If you connect your device to your computer using the A/Adapter cable, the battery will charge.

 It normally takes at least 3 hours to fully charge the battery with an A/Adapter.

 New batteries or batteries stored for a long time may take additional time to charge.

 When charging your battery, keep it near or below room temperature.

 Never expose batteries to temperatures below 32°F (0°C) or above 113°F (45°C).

 Never leave the device in an unattended vehicle due to uncontrollable temperature variations.

 It is normal for batteries to gradually weaken and require longer charging times.

 If you notice a change in your battery life, it is may be time to purchase a new battery.

Hooking up your telephone (if applicable)

Power Adapter

Power On/Off Button

① Plug in your telephone into RJ-11 port 1 or port 2 as shown below.

Plugging-in the Power Adapter and Turning on the device

① Connect the Power Adapter to the CPE router and plug the Power Adapter into an outlet. ② Press the Power On/Off button.

Activating your device

Activating LTE Data Service

① After inserting your SIM card, power up the CPE router, and connect the router with your PC (LAN or Wi-Fi). ② Open your Web browser and enter http://192.168.1.1/ into the address window. Enter your username and

password in the Login dialog. (See more detail in Chapter 4)

③ Once connected, check the ‘USIM State’ of the WWAN Device Status item in the WWAN menu.

A. If your SIM card did not activate properly, you will see the USIM State as ‘Inactive’ as shown below.

B. If your SIM card activated correctly, you will see the USIM State as ‘Active’ as shown below.

Warning

If your SIM card did not come pre-activated or you need to re-activate your SIM card, you may need to:

A. Go to your network operator’s retail store. B. Contact your network operator’s customer service department.

In case of using damaged SIM cards, locked SIM card or no SIM Card, you will see an error.

.’

Activating Voice Call Service (If applicable)

① Connect your telephone into the CPE router. ② Hook off your telephone handset. ③ Press the dial button to “*228” in order to dial up the activation system of your network operator.

④ When the activation process is done, you should hear a voice message from your network operator system.

Warning

If the activation process did not complete or you were unable to make a Voice Call service please:

A. Go to your network operator’s retail store. B. Contact your network operator’s customer service department.

Connecting to the Router

Please connect your computer to the CPE router if you haven’t done so already.

Wi-Fi connection

① Turn on your computer and turn on the CPE router. The router’s LTE ( ) LED should be solid green or

orange, indicating the device is in service and ready to connect. The CPE router broadcasts its own wireless

network.

② On your computer, use the Wi-Fi manager (Windows) or the AirPort menu bar icon (Mac OS X) to connect

wirelessly to the CPE router’s wireless network.

③ The steps to connect to a Wi-Fi network may vary depending on your operating system, native Wi-Fi

application, or third-party software used. Generally, you click an icon in the Windows notification area where

you can select View Available Wireless Networks, or click the Airport icon in the menu bar on a Mac. If you

are unfamiliar with wireless networking on your computer, consult the computer’s help system.

④ Select your CPE router’s network name (Franklin CPE XXXX Secure, where XXXX are digits unique to your

device), click Connect, and type in your password. Your network name (SSID), and Wi-Fi/Admin passwords

are on the back of your device as well as in the Quick Start Guide.

LAN Connection

① Plug in the Ethernet Cable to connect your computer and the CPE router’s LAN ( ) LED should be solid

blue, indicating the detection for the Ethernet Cable Connection.

② The CPE router uses Standard TCP/IP properties for DHCP (Dynamic Host Configuration Protocol) and should

connect immediately without any user action. If you need to use a static IP address you will need to change

the settings IP settings using advance options (see the next section).

Voice Connection (if applicable)

① Plug in the RJ-11 Cable to connect your telephone, The router’s Voice( ) LED should be solid green or

orange, indicating the device is in service and ready to use Voice Call Service.

WPS Configuration

Any wireless computer or wireless adapter that connects to the router wirelessly is a client. The client of your

computer’s system must support a WPS button and also must have a WPS configuration utility. The WPS method is

used to easily add devices to the Wireless network using a PIN or a push button. Please note the client’s devices must

support WPS capability in order to be configured by this method.

To setup the WPS feature between your CPE router and your client, follow the below steps

① Login to your CPE router through Web UI. (See more detail in Chapter 4)

② Go to ‘WLAN Wi-Fi Protected Setup’ item in WPS Settings of Wireless menu.

For PBC (Push Button Configuration) method, it will be operated by the WPS button on the C774 router.

③ Push the ‘Start PBC’ button or press the ‘WPS button’ on the router.

A. The router will try to make a connection with client device (i.e., personal computer, laptop,

smartphone) which will take approximately two minutes.

B. During the WPS operation, the router’s Wi-Fi LED will be blinking Blue.

④ Go to the client wireless computer, run a WPS setting utility and click a WPS button in the utility’s instruction.

A. If the WPS operation is done, the router’s Wi-Fi LED will be lit.

⑤ Go back to the router’s Web UI, and check the Wi-Fi status whether the client is connected or not.

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Franklin Wireless C774 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual