Franklin BWC-2 User Manual

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BWC-2

BOOKMAN® W

www.franklin.com

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THE SAME OR AN EQUIVALENT PRODUCT OF THE DEFECTIVE PORTION OF THE PRODUCT , AT THE SOLE OPTION OF
FRANKLIN IF IT DETERMINES THAT THE PRODUCT WAS DEFECTIVE AND THE DEFECTS AROSE WITHIN THE DURATION OF
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(C) WARRANTY SERVICE: UPON DISCOVERING A DEFECT , YOU MUST CALL FRANKLIN’S CUSTOMER SERVICE DESK, 1­800-266-5626, TO REQUEST A RETURN MERCHANDISE AUTHORIZATION (“RMA”) NUMBER, BEFORE RETURNING THE
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FRANKLIN ELECTRONIC PUBLISHERS, INC.
ATTN: SERVICE DEPARTMENT
ONE FRANKLIN PLAZA
BURLINGTON, NJ 08016-4907
IF YOU RETURN A FRANKLIN PRODUCT, PLEASE INCLUDE A NOTE WITH THE RMA, YOUR NAME, ADDRESS, TELEPHONE
NUMBER, A BRIEF DESCRIPTION OF THE DEFECT AND A COPY OF YOUR SALES RECEIPT AS PROOF OF YOUR ORIGINAL
DATE OF PURCHASE. YOU MUST ALSO WRITE THE RMA PROMINENTL Y ON THE PACKAGE IF YOU RETURN THE
PRODUCT, OTHERWISE THERE MA Y BE A LENGTHY DELAY IN THE PROCESSING OF YOUR RETURN. WE STRONGLY
RECOMMEND USING A TRACKABLE FORM OF DELIVERY TO FRANKLIN FOR YOUR RETURN.