Page 1
FM850
Original Operating Instructions
Read the operating instructions and the chapter
on safety information before operating the machine.
Keep the operating instructions near the machine.
Page 2
Page 3
Page 1
Congratulations on your purchase of an FM850 coffee machine.
Thank you for your confidence in us.
The FM850 is a powerful and space-saving coffee machine that
adapts to your needs perfectly. The FM850 will enable you to
offer high-quality coffee specialties rapidly and individually. Your
customers will be impressed.
We hope you enjoy your coffee machine and that it will bring
you many happy customers.
Sincerely, Franke Kaffeemaschinen AG
Dear Customer,
Page 4
Page 2
PreParing drinks
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
PreParing drinks with Quick select
. . . . . . . . . . . . . . . . . . . . . 24
PreParing drinks with cash register
. . . . . . . . . . . . . . . . . . . . 25
PreParing drinks with insPire Me
. . . . . . . . . . . . . . . . . . . . . . . 26
Product with ground coffee –– exaMPle: Quick select
. . . . . . . 27
steaM disPenser (autosteaM) –– exaMPle: Quick select
. . . . . . 28
care of the fM850
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
introduction to the autoMatic cleaning
. . . . . . . . . . . . . . . . . . 29
rinsing the fM850 Manually
. . . . . . . . . . . . . . . . . . . . . . . . . 31
cleaning the Monitor screen
. . . . . . . . . . . . . . . . . . . . . . . . . . 31
Maintenance Plan
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
configuring
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
introduction to PrograMMing
. . . . . . . . . . . . . . . . . . . . . . . . . 33
My settings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
individualization and data transfer
. . . . . . . . . . . . . . . . . . . . . 37
cleaning and Maintenance
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
counters
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
decoMMissioning and disPosal
. . . . . . . . . . . . . . . . . . . . . . . . . . . 45
shut-down
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
disPosal
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
troubleshooting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
overview of Machine errors
. . . . . . . . . . . . . . . . . . . . . . . . . . 47
helP with Machine errors
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
helP with ProbleMs concerning Product Quality
. . . . . . . . . . . . 48
index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
exPlanation of syMbols
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
syMbols used in the oPerating instructions
. . . . . . . . . . . . . . . . 3
syMbols used in the software
. . . . . . . . . . . . . . . . . . . . . . . . . . 4
dePiction of error Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . 4
color code for error Messages
. . . . . . . . . . . . . . . . . . . . . . . . 4
for your safety
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
ProPer use 5
general safety concerns when using the fM850
. . . . . . . . . . . . 6
scoPe of delivery and identification
. . . . . . . . . . . . . . . . . . . . . . . . 8
scoPe of delivery
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
identification
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
descriPtion of the Machine
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
coffee Machine fM850
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
add-on units
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
the oPerating interface
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
overview of oPerating Modes
. . . . . . . . . . . . . . . . . . . . . . . . . . 13
installation and technical data
. . . . . . . . . . . . . . . . . . . . . . . . . . 15
coMMissioning
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
initial coMMissioning of the fM850
. . . . . . . . . . . . . . . . . . . . . 18
daily coMMissioning of the fM850
. . . . . . . . . . . . . . . . . . . . . 18
filling and eMPtying
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
beans and Powder
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Milk
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
syruPs (oPtional)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Table of contents
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Explanation of symbols
Page 3
Steps on a colored background
are optional. They must be
performed depending on the
model of your machine.
Explanation of symbols
So that you can get the most out of your FM850, we would like to familiarize you with the symbols used in the Operating
instructions and software. For us, thorough information and open communication go without saying.
Symbols used in the Operating instructions
This symbol indicates tips, shortcuts
and additional information.
Cleaning the add-on unit or
individual components.
Describes and illustrates a step
that you must perform.
DANGER
NOTE
WARNING
CAUTION
NOTE makes you aware of the risk of
damaging the machine.
DANGER indicates potentially lifethreatening danger or grave injury.
CAUTION directs your attention to a
danger of minor injuries.
WARNING indicates risk of injury.
Page 6
Schliessen
Tür off en
Personal informieren.
i
Explanation of symbols
Page 4
If the entire system is aff ected by an error,
then the error message will appear automatically.
Depiction of error messages
System has limited functionality.
System still fully functional.
System not functioning.
Temporary interruption.
Color code for error messages
If a symbol is illuminated on the dashboard,
then tipping on the symbol will cause additional information and instructions to be
displayed.
If an error occurs, you will fi nd help in the
"Troubleshooting" chapter.
Highlighted products cannot be prepared.
The banderole in the corner takes you to the
error message.
Highlighted products cannot be prepared.
The illuminated symbol on the dashboard
takes you to the error message.
Symbols on the dashboard (non-self-service mode)
Symbol Designation Description
Franke
Switch between Maintenance level and Product
level.
Milk Milk container is empty or not installed correctly.
Coff ee bean Bean hopper is empty or not installed correctly.
Hot chocolate
Powder container is empty or not installed correct-
ly.
Drop
Flavour Station is not available or must be clea-
ned.
Grounds container Grounds container must be emptied.
Cleaning and main-
tenance
Maintenance must be performed on the machine.
Grounds door Grounds door is open.
Screw wrench Service technician must be contacted.
Navigation
Symbol Designation Description
Cancel button Cancel preparation.
Start button Start preparation.
Page backwards/
forwards
Scroll through menus with multiple pages.
Symbols used in the software
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For your safety
Page 5
Do you have any questions or
problems that are not addressed in these instructions?
Please do not hesitate to contact Customer Service or your
Service technician.
FM850
The FM850 is a coffee machine for use in food service, offices and
similar environments. It is designed to process whole coffee beans,
powder suitable for automatic devices and fresh milk.
Your coffee machine is designed exclusively for preparing coffee
drinks, powder drinks and hot water in accordance with these instructions and the technical data.
For your safety
Flavour Station (optional)
The Flavour Station is intended exclusively for the automatic conveyance of syrups and other liquid aromas for the preparation of drinks.
The Flavour Station is not designed to pump more viscous fluids such
as sauces (e.g. chocolate sauce).
Refrigeration unit
A refrigeration unit is part of your FM850. It is to be used only to cool
milk in conjunction with preparing coffee drinks with a FM850 coffee
machine.
Only use pre-cooled milk (2 - 5 °C or 36 - 41°F). Only use FRANKE
cleaning solution. Other cleaning agents may leave residue in the
milk system.
Cup warmer (optional)
The cup warmer is an optional add-on unit for your coffee machine.
It is intended only for warming coffee cups and glasses used when
preparing drinks.
The cup warmer is not designed to dry dish towels or other cloths. It
is not necessary to cover the cups to warm them.
Both you and the coffee machine are important to us. Therefore, we would like to provide you with detailed safety information. For us, a high degree of safety goes without saying. Protect yourself against
residual risks arising from the functions of the machine.
Proper use
Page 8
!
For your safety
Page 6
Important
•Do not operate the coffee machine or add-on units until you
have completely read and understood these instructions.
•Keep these instructions near your coffee machine.
•The FM850 is intended for use by trained personnel. Each
operator of the FM850 must have read and understood the
instructions. This does not apply to its use in the self-service
sector. Self-service machines must always be monitored to
protect the users.
•The device is not suitable for children under the age of 8 years.
Children above the age of 8 or persons who are challenged
with respect to physical, sensory or mental abilities must never
approach the machine alone and must always be supervised.
Children are not allowed to play with the appliance. Children
are not permitted to perform any cleaning on the machine.
•Have the machine serviced at regular intervals. Regular maintenance will ensure the safe operation and high performance
of your FM850.
•If the machines are sold or transferred to a third party, give the
operating instructions to the next user.
•The configuration of your coffee machine may differ from that
shown in the instructions. Please refer to your purchase agreement. Additional accessories may be obtained directly from
your retailer or from FRANKE Kaffeemaschinen AG in Aarburg,
Switzerland.
•You will find statements regarding the conformity of your coffee machine in the accompanying Declaration of conformity.
Risk of death by electrocution!
•Never operate a machine that has been damaged or has a damaged power supply cable.
•If you suspect damage to the machine (for instance, a hot or
burning odor), unplug the machine from the outlet and contact
your Service technician.
If the power supply cable to this machine is damaged, it must be
replaced by a suitable power supply cable.
•Only a qualified Service technician should replace the power supply cable.
•Ensure that the machine and power supply cable are not near any
hot surfaces such as gas or electric stoves or ovens.
•Ensure that the power supply cable is not pinched and does not
rub against sharp edges. The machine contains electrically conductive parts. Opening the machines can pose risk of death.
•Never open or attempt to repair the machine yourself.
•Do not make any modifications to the machine that are not de-
scribed in the operating instructions.
•Repairs should only be made by your Service technician using
original replacement and accessory parts.
DANGER
General safety concerns when using the FM850
Page 9
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!
For your safety
Page 7
Damage from water jets
The coffee machine is not protected against water jets.
•Avoid using water jets for cleaning and do not use high-pressure cleaners.
Damage to the coffee machine
•Set the machine up out of the reach of children.
•Do not expose the machine to the elements, such as rain, frost or direct sunlight.
Danger of tripping over the power supply cable
•Never let the power supply cable hang loose.
Blockage in the powder system caused by incorrect raw materials
•Take care to ensure that powder and beans are filled into the correct containers. Observe the machine equipment.
NOTES
WARNING
Risk of injury
Reaching into the machine may result in abrasions or crushing injuries from interior components.
•Only open the machine when daily work requires it (e.g. to clean
the powder system or to empty the grounds container).
•Exercise care and caution when working in an open machine.
•Only Service technicians should open the machine for any other
reason.
Risk of injury, eye injury and damage to the machine
Objects in the bean hopper,powder containeror grinder may splinter
and be ejected, leading to damage to the machine or injury.
•Never put anything into the bean hopper, powder container or
grinder.
Danger of burns
The coffee and milk dispensers, the hot water dispenser and the
steam dispenser become hot.
•Do not touch the outlets or nozzles.
The surfaces of the cup warmer are hot.
•Do not touch these surfaces.
Danger of scalding
During cleaning, hot water and steam are released repeatedly.
•Keep hands away from the outlets and nozzles during cleaning.
When drinks are dispensed, the products themselves pose a risk of
scalding.
•Always be careful with hot drinks.
Risk of spoiled food residue
If the machine is not cleaned regularly, milk and coffee residue may accumulate in the machine, clog the
outlets or find its way into drinks.
•Clean the coffee machine and add-on units at least once a day.
•Read the chapter "Care of the FM850"
Risk of contamination
When the machine is not in use for extended periods, residue may accumulate.
•Rinse the coffee machine before initial use and when not in use for extended periods (more than 2
days).
CAUTION
Page 10
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Lesen Sie die Betriebsanleitung und das Kapitel «Zu Ihrer Sicherheit», bevor Sie an
der Maschine arbeiten. Bewahren Sie die Betriebsanleitung bei der Maschine auf.
FM850
Originalbetriebsanleitung
Scope of delivery and identifi cation
Page 8
The confi guration of your coff ee machine may diff er from that shown
in the instructions. Please refer to your purchase agreement.
Additional accessories may be obtained directly from your retailer or
from FRANKE Kaff eemaschinen AG in Aarburg, Switzerland.
Item Designation Item no.
Cleaning tablets
(100 pcs.) BK328400
Cleaning solution 1L301219
Cleaning brushes 1L301376
Cleaning brush 1L301160
Microfi ber cloth 1H325974
Key for door
Key for dosing unit
(optional)
1L196255
1P315206
Cleaning container 1H327369
USB stick (4GB) 1H329064
Operating instructions 1H329350
Basic version of FM850 with refrigeration unit, left
Scope of delivery
Scope of delivery and identifi cation
The FM850 is a powerful coff ee machine. Its modern operating concept will help you keep your cool in any situation.
Listed below are ways to identify your machine and what is included in the standard delivery.
Page 11
Franke Kaff eemaschinen AG
Franke-Strasse 9
CH – 4663 Aarburg
Switzerland
Boiler: Coff ee Water/Steam
Water capacity: 0.9l 0.9l
Operating pressure: 1.0MPa 0.2MPa
Name: FCS4026
(Commercial Coff ee Machine)
Serial-No.: 00054321
Install-No.: 466282
ID-No.: 044.850.001
Type: T 2M 1P H FM FS
Voltage: 400V 3L N PE
Frequency: 50 / 60 Hz
Power: 7500 W
Fuse Protection: 16 A
Max. Inlet pressure: 0.8MPa
1
Franke Kaffeemaschinen AG
Franke-Strasse 9
CH-4663 Aarburg
Switzerland
Name:
Serial-No.
Install-No.:
ID-No.
Type:
Class:
Voltage:
Frequency:
Power:
Input current
Refrigerant
Charge
Refrigerator KE320
(to Commercial Coffee Machine)
00056321
468689
40.000.001
KE320 1C1M FM
N
220 - 240 V
50/60 Hz
25 W
1.0 A
R134a
50 g
7
4
5
6
3
2
1
2
3
4
5
6
7
8
1
7
4
5
6
3
2
8
Scope of delivery and identification
Page 9
Climate zone
Technical data
Type
(for type key, see below)
Apparatus number
Install number
Serial number / Machine number
Product name
Manufacturer
Type key Component
FM850 Machine name
T Touch operator panel
2M Number of grinders
(max. 3)
1P Number of powder containers (2P: Double powder dosing unit)
H Hot water
FM Warm and cold milk foam, warm and cold milk
TW Cup warmer
(optional)
D Steam wand
AS Autosteam
FS Flavour Station
Type keyPosition of type plate
Type plate KE
(example for the add-on units)Type plate (example)
Identification
Page 12
Description of machine
Page 10
Capacities in accordance with DIN 18873-2
Specialty Hourly capacity
Cups/h (double dispensing)
Espresso 162 (232)
Café crème 115 (151)
Cappuccino 161 (232)
Hot chocolate (powder) 156
Hot water (200 ml) 168
Operator panel
Drip tray with drip grid
Dispenser with automatic
height adjustment
Bean hopper
(up to three units)
Powder container
(Option)
Front door lock
Hot water dispenser
Grounds door
Powder lid
Introduction
The coff ee machine has numerous options. To give you an overview
of your machine, a sample confi guration is illustrated below.
Please note that your coff ee machine may look diff erent from the
confi guration shown here.
Coff ee machine FM850
You have chosen enjoyment of every single coff ee with the FM850. In this section you will learn more about
the functions and options of your coff ee machine and where the controls are located.
Description of machine
Page 13
Description of machine
Page 11
On/Off switch
On/Off switch
(behind the door)
Cup warmer (optional)
To enjoy coff ee at its best, you
need pre-heated cups. The cup
warmer fi ts perfectly on your
FM850.
Refrigeration unit
In many regions, milk is part of
a good cup of coff ee. You can
connect the refrigeration unit
directly to the FM850 to make
sure the milk stays fresh.
Flavour Station (optional)
Our Flavour Station is available
to you as an option for unusual
creations. You can use the
Flavour Station to extend your
off erings with up to three different fl avors.
On/Off switch
(on the inside of the
rear panel)
Add-on units
Page 14
4
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Description of machine
Page 12
To scroll, stroke the operating
interface.
The operating interface
Scroll forwards/backwards. Alternatively, you can also stroke
the screen to the right or to the
left with your fi nger.
FRANKE switches between
Maintenance level and Product
level.
To exit Energy saver mode, tip
on the operating interface.
Select q button and confi rm.Switch to Maintenance level.
Switching to Energy saver mode?
To select an option, tip on the
respective fi eld.
Menu elements of the operating interface, using Quick Select as an example
Navigating
Page 15
Description of machine
Page 13
Self-serviceSelf-service
Cash Register
Structure of the operating interface:
•Level 1: Menu cards with prefi ltered selection
•Level 2: Product selection
•Level 3: Drink Selection status
The Inspire Me operating mode is particularly suitable
for self-service.
It inspires your customers to fi nd the perfect drink for
themselves.
Inspire Me
Structure of the operating interface:
•Level 1: Product selection
•Level 2: Drink Selection status, select product op-
tions, start preparation (if activated)
Structure of the operating interface:
•Level 1: Product selection. Column with the possible options, the production status and the waiting
list
Individual modifi cations:
•Display: 2x2, 3x3 or 4x4 products per page
Individual modifi cations:
•Display: 2x3, 3x4 or 4x5 products per page
•Activate Credit Mode
The Quick Select operating mode is the standard
setting for self-service.
Once your customer has selected a drink, he can
adjust it in the second step, insofar as product options are activated.
Quick Select
(optional with Credit Mode)
Cash Register is the operating mode for non-self-ser-
vice utilization.
While your coff ee machine is preparing a product, you
can already add additional orders.
Non-self-service
Overview of operating modes
Page 16
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Description of machine
Page 14
Credit: 6.00 CHF
Milk coff ee Vanilla
4.50 CHF
Macchiato Vanilla
5.50 CHF
Macchiato Caramel
5.50 CHF
Milk coff ee
4.00 CHF
Macchiato
5.00 CHF
Ristretto
3.00 CHF
The suitable operating mode is
dependent on the utilization of
your coff ee machine, your product range and the preferences of
your customers.
Your Service technician will be
happy to help you set the appropriate operating mode.
Product selection
Product selection
Product selection
Menu cards
Status Drink Selection (if activated)
Inspire Me
Quick Select
Cash Register
•In the Drink Selection status, you cannot add any drink options
with the Credit Mode setting.
•You can activate Credit Mode in the My Settings menu under 1
Confi gure machine , 1.5 Accounting. Select Activate accounting.
Function:
•Product preview
•Display product options
•Start preparation
Credit Mode in the Quick Select operating mode
Display:
•Product prices
•Credit
•Missing credit
Page 17
Installation and technical data
Page 15
FM850 technical data
Bean hopper 1.2kg per grinder
Powder container 1kg per container2 x 0.5kg
(optional double powder dosing unit)
Grounds container 45 cakes (optional: coffee ground chute)
Boiler volume Coffee 0.9 liters at 2.5 kW
Hot water or steam 0.9 liters at 2.5kW
Thermoblock 2kW
Electrical connection 400 V3L N PE7.5 kW50/60 Hz Fuse: 16 A
220 – 240 V1L N PE4.5 kW – 5.4 kW50/60 Hz Fuse: 30 A
(locked)
200 – 240 V3L PE3.6 kW – 5.4 kW50/60 Hz Fuse: 30 A (locked)
Noise emission < 70 dB (A)
Weight Approx. 55 kg
Cold water connection
(optional) G 3/8" outside thread
Water pressure 80 – 800 kPa (0.8 – 8.0 bar)
Shut-off cock With check valve and filter
Water hardness Max. 70 mg CaO/1 l water (7 dH, 13 °fH)
Ideal pH value 7
Funnel d = 50mm (2") with siphon
Drain pipe dmin = 1"
Ambient conditions Humidity: max. 80%
Ambient temperature: 5 - 35 ° C
Energy loss per day* FM850 with KE300: 1.98kWh
* as per DIN 18873-2
Preparations
•The power connection for the coffee machine must be protected
by a ground fault circuit interrupter (GFCI).
•Each terminal of the power supply must be able to be interrupted
by a switch.
•The water connection must have a shut-off cock with a check
valve and filter and must meet the requirements of the technical
data. (Only when being used with a water connection)
•If your coffee machine has an electrical connection other than
the one described in the table opposite, you will have received
additional information regarding the installation with your order
confirmation.
•The water connection to your coffee machine must be accomplished with the hose set that is supplied with it. Do not use any
other water hoses that happen to be present.
Installation
You must have completed these preparations before one of our Service technicians can install the coffee machine for you.
Your Service technician will install your coffee machine and put it into
operation for the first time. The technician will walk you through the
basic functions.
Your FM850 must be properly installed so that you can operate it correctly – your Service technician will do that for you.
You'll have to take care of a few things first. You'll find the prerequisites for problem-free enjoyment of your coffee machine here.
Installation and technical data
Page 18
min 50
min 200
711
62.5
70 - 180
520
178
300
200
300
800
582
62.5
70 - 180
582
711
62.5
310
220
70 - 180
520
178
300
200
300
800
582
180
90
d2
d1
62.5
310
220
70 - 180
582
180
90
d2
d1
Installation and technical data
Page 16
40 mm 520 mm + 40 mm = 560 mm
70 mm 520 mm + 70 mm = 590 mm
100 mm 520 mm + 100 mm = 620 mm
d1 Hole for cables and feed lines 120 mm
d2 Hole for coffee ground chute 120 mm
Adjustable feet (optional)
Cross-section from above (Buffet feed-through)Top view
Side viewFront view
The dimensions are specified in mm.
Prepare a stable, ergonomic surface (min. load capacity: 150 kg
or 330.7 lb). The operator panel should be at eye level.
Distance to the wall must be at least 50 mm. Clearance above the
machine must be at least 200 mm.
Adjustable feet (optional) can be used to compensate for unevenness or height differences.
If optional add-on units are installed, up to an additional 300 mm
may be required per add-on unit.
Observe the connection requirements of the add-on units.
Installation dimensions of the FM850Dimensions of the FM850
Page 19
min 50
min 200
Installation and technical data
Page 17
40 mm 520 mm + 40 mm = 560 mm
70 mm 520 mm + 70 mm = 590 mm
100 mm 520 mm + 100 mm = 620 mm
Capacity Up to 3 varieties of syrup
Electrical connection 100–240 V1L N PE75 W50/60 Hz Fuse: 10 A
Electrical cable 2000 mm
Weight 20.4 kg
Width 200 mm
Depth 456mm
Height 553 mm
Adjustable feet (optional)
Technical data for the Flavour Station (optional)
Capacity Up to 120 cups (depending on cup size)
Electrical connection 200–240 V1L N PE300 W50/60 Hz Fuse: 10 A
Electrical cable 2000 mm
Weight 17 kg
Width 300 mm
Depth 580 mm
Height 545 mm
Milk container 10 liters or 2 x 4.5 liters
Electrical connection 200–240 V1L N PE100 W50/60 Hz Fuse: 10 A
Electrical cable 2000 mm
Ambient conditions Humidity: max. 80%
Ambient temperature: 5 – 32 °C
Weight Approx. 24 kg
Width 300 mm
Depth 580 mm
Height 545 mm
Technical data for the cup warmer (optional)
Technical data for the refrigeration unit (optional)
Place the add-on units in line with the machine and at eye level.
Distance to the wall must be at least 50 mm. Clearance above the
machine must be at least 200 mm.
Adjustable feet (optional) can be used to compensate for unevenness or height differences.
If optional add-on units are installed, up to an additional 300 mm
may be required per add-on unit.
Add-on unit installation dimensions
Page 20
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Commissioning
Page 18
WARNING
The coff ee machine is ready for
operation.
Add coff ee beans, suitable powder for automatic machines,
milk and syrup if necessary.
The coff ee machine automatically vents the boiler system
and rinses while heating.
Your Service technician will put your coff ee machine in operation for
the fi rst time and instruct you in its operation.
Any recommissioning that may be necessary will by undertaken by
your Service technician.
Initial commissioning of the FM850
Risk of scalding!
The machine releases hot water
and hot steam.
Do not touch the machine
below the outlets or the outlets
themselves.
Tip on the operating interface.
In this chapter you will learn how to start up your FM850 coff ee machine for the fi rst time.
Commissioning
Daily commissioning of the FM850
Page 21
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03
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Filling and emptying
Page 19
WARNING
Risk of injury, eye injury and damage to the machine
If objects fi nd their way into the bean hopperor grinder, splinters
may be ejected, leading to injuries or damage to the machine.
Never put any objects in the coff ee bean hopper or grinder.
Fill suitable powder for automatic machines in the powder
dosing unit and coff ee beans in
the coff ee bean hopper.
Fill coff ee beans or powder,
depending on the machine
equipment.
Attach lid.
Filling the coff ee bean and powder containers
Raise lid.
Ensure that all ingredients are always available. That way you will able to off er your customers the wide assortment of
your product range at all times. Get primed for a successful day.
Filling and emptying
Beans and powder
Page 22
01
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Filling and emptying
Page 20
CAUTION
Attach powder container and
push it back until it engages.
Empty, clean and dry the powder container.
Risk of injury!
The screw conveyor of the powder container can cause cuts
and crushing injuries.
Exercise care when cleaning
the powder container.
Lift the powder container
straight up.
Powder may escape!
Always transport the powder
container closed in an upright
position.
NOTE
Slide the powder container
forward about 1 cm.
Emptying the powder container
NOTE
The quality of the coff ee may
be impaired!
Dry the bean hopper well after
cleaning it. There must not
be any residue from cleaning
agents.
Replace the bean hopper.
Slide the safety pusher back
until it stops.
Empty, clean and dry the bean
hopper.
Lift the coff ee bean hopper
straight up.
Pull the safety slider forward
until it stops.
Emptying the bean hopper
Page 23
01 03
04
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04
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4
Schliessen
Tür off en
Personal informieren.
02
Filling and emptying
Page 21
The message Door open
appears on the operating
interface.
Make sure that the refrigeration
unit is switched on.
Close the refrigeration unit.
Slide the milk container back
until it stops.
Fill milk.
Take out the intake hose and
pull away the milk container to
the front.
Open door if necessary.
Press the release button and
open the refrigeration unit.
NOTE
The quality of the milk may be impaired!
Only use pre-cooled milk
Only touch the intake hose after sanitizing hands or wear disposable
gloves.
Filling the refrigeration unit
Milk
Replace the grounds container
and close the grounds container door.
Empty, clean and dry the
grounds container.
Open the grounds container
door and remove the grounds
container.
Formation of mildew due to
coff ee residue!
Empty and clean the grounds
container at least once daily.
NOTE
Emptying the grounds container
Page 24
01 02 03
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Filling and emptying
Page 22
The milk system is prepared semi-automatically after a cleaning or a
fi lling procedure. Please observe the instructions in the event messages.
Access to the event messages is through the dashboard and requires
no login.
Preparing milk system
Switch the refrigeration unit off
if no longer required.
After switching off , do not close
the refrigeration unit door all
the way, but leave it slightly
open in order to prevent the
formation of odors.
Insert milk container and guide
the intake hose through the
opening in the cover.
Clean the milk container and
the refrigeration unit.
CAUTION
Health risks due to spoiled milk!
If the machine is not cleaned regularly, milk residue may accumulate
in the machine, clog the dispensers or fi nd its way into drinks.
Clean the refrigeration unit and the milk system at least once a day
using the automatic cleaning program.
NOTE
The refrigeration unit may
not be used to store milk!
Remove the milk when the
refrigeration unit is not in use.
Store the milk in a refrigerator
or dispose of it, if necessary.
Take out the intake hose and
pull away the milk container to
the front.
If necessary, unlock the door,
press the release button and
open the refrigeration unit.
Emptying the refrigeration unit
Page 25
4
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030201
0201
4
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Filling and emptying
Page 23
Type 3Type 3
Starting...Starting...
Type 2Type 2
Clean Flavour StationClean Flavour StationClean Flavour Station
Clean Coff ee MachineClean Coff ee MachineClean Coff ee Machine
Starting...Starting...
Starting...Starting...
Type 1Type 1
Wipe ProtectionWipe ProtectionWipe Protection
Prepare syrup systemPrepare syrup systemPrepare syrup system
Preparing milk systemPrepar ing milk systemPreparing milk system
Rinse Coff ee MachineRinse Coff ee MachineRinse Coff ee Machine
ERROR LOG fi lesERROR LOG fi lesERROR LOG fi les
Cleaning and maintenance
Individualization and data transfer
My Settings
Prepare syrup system
Emptying the Flavour Station
When you assign a new syrup type to a pump, do not forget to update
the list with the new assignment in the "My settings" menu under
"1.11 Flavour".
Switch on the Flavour Station.
Close the Flavour Station.
Place syrups in the Flavour Station and insert all hoses.
Press the release button and
open the Flavour Station.
Filling the Flavour Station
Syrups (optional)
Switch to Maintenance level.
Press the release button and
open the Flavour Station.
Select Cleaning and mainte-
nance.
Remove the hose from the bottle and remove the bottle.
Select Prepare syrup system.
Clean the syrup system.
Syrup type is being prepared.
Observe instructions on the
operating interface.
When used with several types,
repeat steps 4 and 5.
Select and confi rm Starting.
Switch the Flavour Station off if
no longer required.
Close the Flavour Station.
Page 26
4
4
01
02
05
04
44 4
03
!
Preparing drinks
Page 24
The Drink Selection product
preview appears.
Select product options.
Start preparation with the
green button.
Risk of scalding or burning!
The dispensers and drinks are hot.
Do not touch the area under the outlets.
In case of scalding or burns, immediately cool the aff ected area and,
depending on the severity of the injury, consult a doctor.
The outlet moves down.
Preparation begins.
Product selection appears.
Product is ready.
Place the appropriate cup or
glass under the outlet.
Select product.
Preparing drinks
Preparing drinks with Quick Select
You chose the FM850 because you love coff ee and want to off er your customers something special. In this section you
will fi nd information about preparing drinks and the variations possible for your specialty drinks.
WARNING
Page 27
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05
04
4
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4
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4 4
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Preparing drinks
Page 25
Select product.
Preparation begins.
Product selection appears.
All products are ready.
Add more products to the waiting list as needed.
Start preparation of each of the
products in the waiting list by
pressing the green button.
The outlet moves down.
Next preparation begins.
Select product options.
Risk of scalding or burning!
The dispensers and drinks are hot.
Do not touch the area under the outlets.
In case of scalding or burns, immediately cool the aff ected area and,
depending on the severity of the injury, consult a doctor.
WARNING
Place the appropriate cup or
glass under the outlet.
When you prepare several products one after the other, observe the following:
•Have suffi cient glasses or cups ready to use.
•You can continuously add new products to the waiting list during the preparation.
•You can select and clear products from the waiting list.
Preparing drinks with Cash Register
Page 28
02
4
03
4
04
01
07
05
4
4
06
4
4
!
4
Preparing drinks
Page 26
The Drink Selection product
preview appears.
Select product options.
Start preparation with the
green button.
Risk of scalding or burning!
The dispensers and drinks are hot.
Do not touch the area under the outlets.
In case of scalding or burns, immediately cool the aff ected area and,
depending on the severity of the injury, consult a doctor.
WARNING
The outlet moves down.
Preparation begins.
Menu cards appear.
Product is ready.
Place an appropriate cup or
glass under the outlet.
Select product.
Tip on the desired menu card
with your fi nger.
Drinks overview appears.
Scroll through the menu cards.
Preparing drinks with Inspire Me
Page 29
!
4 4 4
03 04 05
4
01
02
06
4
4
07
Preparing drinks
Page 27
Start preparation with the
green button.
The outlet moves down.
Preparation begins.
Product overview appears.
Product is ready.
Open powder lid.Place an appropriate cup or
glass under the outlet.
Add powder.
Close the powder lid.
Select product options.Select product.
Risk of scalding or burning!
The dispensers and drinks are hot.
Do not touch the area under the outlets.
In case of scalding or burns, immediately cool the aff ected area and,
depending on the severity of the injury, consult a doctor.
WARNING
Product with ground coff ee –– Example: Quick Select
Page 30
4
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Preparing drinks
Page 28
Autosteam is suitable for the
manual heating and foaming
of milk and for the heating of
other drinks.
Wipe the steam outlet with a
damp cloth after each use.
The drink has reached the
specifi ed temperature.
The drinks overview appears.
Start preparation with the
green button.
Preparation begins.
The preparation takes place for
as long as necessary for your
drink to reach the specifi ed
temperature.
Risk of scalding or burning!
The dispensers and drinks are hot.
Do not touch the area under the outlets.
In case of scalding or burns, immediately cool the aff ected area and,
depending on the severity of the injury, consult a doctor.
WARNING
Steam dispenser (Autosteam) –– Example: Quick Select
Hold a suitable container under
the steam outlet.
Select Autosteam.
Page 31
IV
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Care of the FM850
Page 29
Accessories required:
•Cleaning tablets
•Microfi ber cloth
•Brush set
•Cleaning container
•Cleaning solution
Your responsibility for the perfect coff ee experience
The perfect coff ee experience depends on a perfectly cleaned coff ee machine. Increase the quality
of your products!
Clean your coff ee machine at least once a day and more frequently if necessary.
Follow the 5-step method for all removable parts.
5-step method for removable parts
Dry the parts.Soak the parts in water with a
mild detergent.
Wash the parts.Remove coarse dirt with a
brush.
Rinse the parts thoroughly.
Introduction to the automatic cleaning
Even a coff ee machine like the FM850 must be cared for. To ensure high-quality fl avor, the FM850 must be cleaned at
least once a day and serviced at regular intervals.
Care of the FM850
Page 32
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01 02
03 04
01 02
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Care of the FM850
Page 30
The factory-set PIN code is
1111.
Clean Flavour Station
Wipe Protection
Prepare syrup system
Prepare milk system
Rinse Coff ee Machine
ERROR LOG fi les
Data transfer and individualization
Cleaning and maintenance
WARNING
This is how you start the automatic cleaning
The machine guides you to the
next step.
The machine can either switch
back to the Maintenance level
or go into energy saver mode.
Your Service technician can set
this option for you.
Follow the instructions on the
operating interface and confi rm
with Continue.
Select and confi rm Clean Cof-
fee Machine/Clean Flavour
Station.
Danger of scalding!
During cleaning, hot water and
steam are released repeatedly.
Do not touch the machine
below the outlets or the outlets
themselves.
Select Cleaning and mainte-
nance.
Switch to Maintenance level.
Authenticate with the PIN code
if necessary.
Clean Coff ee Machine
Page 33
4 4
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01 02
01 02
4
03
03
4
04
Care of the FM850
Page 31
Cleaning and maintenance
Data transfer and individualization
My Settings
Cleaning and maintenance
Data transfer and individualization
My Settings
Clean the monitor screen.
Service level appears.
Select Cleaning and mainte-
nance.
Select Wipe Protection.
The operating interface is
blocked for 20 seconds.
You cannot cancel the blocking
of the operating interface. The
blocking lasts 20 seconds.
Switch to Maintenance level.
Cleaning the monitor screen
Select and confi rm Rinse Cof-
fee Machine.
FM850 is being rinsed.
•Rinsing is no substitute for daily cleaning! Rinsing is necessary to
remove residue build-up in the coff ee and milk systems!
•The FM850 automatically rinses after certain time intervals, as
well as when it is switched on or off .
•The machine should be rinsed before initial use and when not in
use for extended periods (more than 2 days).
WARNING
Danger of scalding!
Hot water is released during
cleaning.
Do not touch the machine
below the outlets or the outlets
themselves.
Do not place anything on the
drip grid.
Select Cleaning and mainte-
nance.
Switch to Maintenance level.
Rinsing the FM850 manually
Clean Flavour Station
Wipe Protection
Prepare syrup system
Prepare milk system
Rinse Coff ee Machine
ERROR LOG fi les
Clean Coff ee Machine
ERROR LOG fi les
Clean Coff ee Machine
My Settings
Data transfer and individualization
Cleaning and maintenance
Clean Flavour Station
Rinse Coff ee Machine
Prepare milk system
Prepare syrup system
Wipe Protection
Page 34
Care of the FM850
Page 32
Maintenance plan
Frequency Task Information
Daily Clean the FM850 See page 30
Daily Rinse the FM850 See page 31
Weekly Clean the coffee bean hopper See page 20
Weekly Clean the powder container See page 20
Every six months, every 40,000 products or as necessary Maintenance by Service technician Contact a Service technician.
Page 35
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Confi guration
Page 33
•All programming menu items are shown on the following pages. Some of these menu items may not feature
on your FM850, depending on the confi guration.
•Default PIN codes are assigned ex-works:
Owner Specialist Operator
Default PIN
1111 3333 4444
My PIN
•The PIN codes for key (secured) products and On/Off Machine can be viewed and changed with the owner
role in the My Settings/Access rights menu.
My Settings
Individualization and data transfer
Cleaning and maintenance
Your FM850 is individually programmable — so that the coff ee machine is just as fl exible as you are. We have
kept the programming simple to make your job easier. Try it for yourself.
Confi guration
Introduction to programming
Confi rm each of the changes
with Save.
Authenticate with PIN. Select menu.
02 03
Switch to Maintenance level.
01
Page 36
Configuration
Page 34
Owner menu items Specialist menu items
Operator menu items
1 Set Machine
1.1 Language 1.1 Language
-
1.2 Operation Mode 1.2 Operation Mode -
1.4 Cleaning - -
1.7 Temperatures - -
1.11 Flavour - -
1.12 Accounting - -
1.14 Edge lighting - -
2. Set Drinks
Set drinks - -
3 Date and Time
3.2 Date/Time 3.2 Date/Time -
3.3 Timer 1 3.3 Timer 1 -
3.4 Timer 2 3.4 Timer 2 -
3.5 Timer 3 3.5 Timer 3 -
3.6 Timer 4 3.6 Timer 4 -
6 Access rights
6.2 Settings - -
6.3 Specialist 6.3 Specialist -
6.5 Maintenance 6.5 Maintenance -
6.6 Key (secured) Products - -
6.7 On/Off Machine -
-
My Settings
Page 37
Configuration
Page 35
Tasks and functions
Desired action Menu item Information
Selecting the language 1.1 Language Select language from the list.
Activating other operating mode 1.2 Operation Mode Select utilization scenario and configure operating mode.
Changing number of products per
page
1.2 Operation Mode Change Products per page
Switching button tones On/Off 1.2 Operation Mode Confirm with Yes/No
Shutting down buzzer while cleaning 1.4 Cleaning Switch buzzer On/Off.
Changing basic temperature 1.7 Temperatures
Change the temperature by percentage, starting from the configured
value
Changing syrup type 1.11 Flavour Select type from list.
Activating accounting 1.12 Accounting Confirm with On/Off
Changing the color of the machine
edges
1.14 Edge lighting Select color or option
Selecting between 12/24 h display 3.2 Date/Time Selection
Setting the date and time 3.2 Date/Time Set Day, Month, Year, Hour and Minute
Setting change day for Standard/
Daylight Savings time
3.2 Date/Time Set the change day with Select
Setting change time for Standard/
Daylight Savings time
3.2 Date/Time Set changeover time in minutes after midnight
Setting timers 3.3 to 3.6
Activate timer with On/Off
Set the switch-on and switch-off times
Set active days of the week
Changing the Pin code 6. Access rights Select the text field and enter the new PIN code
Page 38
i
Configuration
Page 36
Select product
Select area
Confirm vari-
ation
Preparing test
product
Set parameters
Button
Save
Select variation
Test
Grind quantity
Brewing quantity
Grinder 2
Grinder 1
Water quantity
Back
Save
Coffee ...
General
Cappuccino cold
Desired action Menu item Information / Instruction
Reference number
Selecting a product
Use the selection arrows to select the product to be defined, then select the
variation to be edited
4, 1
Changing the product designation and product text General Enter product designation and select product text 2, 7
Determining price (available only when Accounting is activated) General Determine PLU, prices and token, select Free-of-charge option 7
Adjusting water quantity, grinders, pre-inject quantity and pressure Coffee Adjust parameters 2, 7
Adjusting milk quantity Milk Adjust milk quantity by percentage 2, 7
Adjusting foam quantity Milk foam Adjust foam quantity by percentage 2, 7
Changing powder options Powder Adjust Water quantity 1 and 2, Powder quantity 1 and 2 by percentage 2, 7
Adding, removing syrups Flavour Adjust the syrup quantity of the various flavors by percentage 2, 7
Preparing test product Test Use Test to prepare the selected product using the modified settings 6
Assigning drink variation that is to be prepared with this product
selection
Select variation, then confirm with the checkmark 1, 5
Saving drink settings Save Use Save to save the drink configuration 3
1
3
2
4
5
6
7
•You can save each product in three user-specific variations. The
original cannot be changed.
•Only parameters that are relevant for the product are displayed.
•The percentage specifications are always based on the preset
value.
•Tips for configuring the parameters can be found in the chapter
"Help with problems concerning product quality".
Setting drinks
Page 39
Configuration
Page 37
4 Import FPC becomes useful when a USB stick with a valid
Franke product catalog is connected. At the present time, this is
still reserved for Service technicians.
5 Eject USB stick logs off connected USB sticks. If a USB stick is
logged on, the menu item will appear in green, otherwise orange.
You can load and view your own image objects in the Individualization and data transfer menu. Furthermore, you can save your settings.
Use either the available Franke images or your own images for drinks, screen savers or as advertising images.
Configure the behavior of the various operation modes or of the screen saver.
Create backups of your FM850 on a regular basis. Simply insert a USB stick and start the process. Fast,
simple and secure.
Owner menu items Specialist menu items Operator menu items
1 Managing images
1.1 Load images 1.1 Load images -
1.2 Save images 1.2 Save images -
1.3 Advertising images 1.3 Advertising images -
1.4 Product images 1.4 Product images -
1.5 Screen saver 1.5 Screen saver -
1.6 Eject USB stick 1.6 Eject USB stick -
1.7 Create directory structure 1.7 Create directory structure -
2 Modifying depiction
2.1 Activate Drinks - -
2.2 Image carousel - -
2.3 Screen saver - -
2.4 My Screen Saver 2.4 My Screen Saver -
2.5 Menu Cards - -
2.6 Advertising images - -
2.7 My Advertising Images 2.7 My Advertising Images -
2.8 Sort Quick Select - -
2.9 Sort Cash Register - -
2.10 My Product Images - -
3 Backing up/loading data
3.1Backing up data 3.1Backing up data -
4 Importing FPC
4 Import FPC 4 Import FPC -
5 Ejecting USB stick
5 Eject USB stick 5 Eject USB stick -
Individualization and data transfer
Page 40
i
Configuration
Page 38
screensavers
images
drinks
custom
rc
QML files
Drive
You must adhere to a specific directory structure so that the FM850
can recognize your images without difficulty.
Create the folder structure once, save it and it will be quickly available.
You can also generate this directory structure automatically. For this,
use the menu item "1.7 Generate directory structure".
Necessary folder structure on the USB stick
Advertising images Screen saver Drink images
Image size
(width x height)
800 x 600 px 800 x 600 px 430 x 274 px
Data format PNG with 24 bit PNG with 24 bit PNG with 24 bit and 8 bit alpha channel as
required
Orientation --- --- Centered on vertical axis
Memory folder on USB stick Drive:\QML-Files\rc\custom\images Drive:\QML-Files\rc\custom\screensavers Drive:\QML-Files\rc\custom\drinks
Requirements of my image material
Page 41
i
Configuration
Page 39
Load images
1.3 Images
1.6 Eject USB stick
1.4 Product images
1.7 Create directory structure
1.5 Screen saver
1.2 Save images
1.1 Load images
Loading or clearing my images
The upload process is the same for all images.
The images on the USB stick must be present in the required
folder structure, have the correct data format and be of the correct size.
Desired action Menu item Information / Instruction
Loading images to the machine
1.1 Load images
•Insert a USB stick with the required directory structure.
•Select the image type.
•Load individual images or all images and save them.
Saving images from the
machine
1.2 Save images
•Insert a USB stick.
•Select the image type.
•Save individual images or all images to the USB stick.
Clearing images
1.3 Images
1.4 Product images
1.5 Screen saver
•Open the desired menu.
•Select the images that are no longer needed and delete them by tipping on the Clear button.
Page 42
i
Confi guration
Page 40
My Screen Saver
2.10 My Product Images
2.8 Sort Quick Select
2.9 Sort Cash Register
2.7 My Advertising Images
2.3 Screen Saver
2.6 Advertising Images
2.4 My Screen Saver
2.5 Menu Cards
2.2 Image carousel
2.1 Activate Drinks
Desired action Menu item Information / Instruction
Using images
2.1 - 2.6
Tip on an image in the lower area that you wish to use, and drag it to the top.
Removing used images
2.1 - 2.6
Tip on an image in the upper area that you no longer wish to use, and drag it to the bottom.
Viewing selection
2.1 - 2.6
Select Preview in order to check your selection.
Make sure that the image carousel and the screen saver are
deactivated.
Confi guring my screen saver
Page 43
i
Confi guration
Page 41
My Advertising Images
2.10 My Product Images
2.8 Sort Quick Select
2.9 Sort Cash Register
2.7 My Advertising Images
2.3 Screen Saver
2.6 Advertising Images
2.4 My Screen Saver
2.5 Menu Cards
2.2 Image carousel
2.1 Activate Drinks
The activated advertising images can be activated for each drink in
the menu item My settings > Set Drinks.
Confi guring my advertising images
Page 44
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Configuration
Page 42
My Product Images
2.10 My Product Images
2.8 Sort Quick Select
2.9 Sort Cash Register
2.7 My Advertising Images
2.3 Screen Saver
2.6 Advertising Images
2.4 My Screen Saver
2.5 Menu Cards
2.2 Image carousel
2.1 Activate Drinks
•An image must be assigned to each available product.
•The images can be activated through the menu item My Set-
tings > Set Machine > Operation Mode.
•You can either use the Franke images or your own, but you
cannot mix the two types with one another.
Assigning my product images
Page 45
Configuration
Page 43
Owner menu items Specialist menu items Operator menu items
Cleaning and maintenance
Error log Error log Error log
Clean Coffee Machine Clean Coffee Machine Clean Coffee Machine
Clean Flavour Station Clean Flavour Station Clean Flavour Station
Rinse Coffee Machine Rinse Cof fee Machine Rinse Coffee Machine
Preparing milk system Preparing milk system Preparing milk system
Prepare syrup system Prepare syrup system Prepare Syrup System
Wipe Protection Wipe Protection Wipe Protection
See chapter "Care of the FM850" for details.
Cleaning and maintenance
Page 46
Configuration
Page 44
Owner menu items Specialist menu items Operator menu items
Without VIP system (standard)
4.1 Machine total - -
4.3 Water filter - -
4.5 Cleanings - -
4.6 Coffee products - -
4.7 Milk products - -
4.9 Water products - -
4.10 Powder products - -
4.11 Flavour products - -
4.12 All products 4.12 All products 4.12 All products
4.13 Maintenance - -
With VIP system
4.3 Water filter - -
4.5 Cleanings - -
4.13 Maintenance - -
4.15 Product counters 4.15 Product counters 4.15 Product counters
4.16 Product counters total 4.16 Product counters total 4.16 Product counters total
4.17 List counters 4.17 List counters 4.17 List counters
4.18 List counters total 4.18 List counters total 4.18 List counters total
4.19 Sales 4.19 Sales 4.19 Sales
4.20 Exporting 4.20 Exporting 4.20 Exporting
4.21 Resetting 4.21 Resetting 4.21 Resetting
Counters
Page 47
4
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4
01
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Decommissioning and disposal
Page 45
Turn off the water supply and
empty the water tank if there
is one.
Switch off the add-on units
and disconnect them from the
power supply.
Call up energy-saver mode and
disconnect the machine from
the power supply.
For a temporary decommissioning of up to 3 weeks – continue with
Step 04.
For a longer or a permanent decommissioning – see notes on the
next page.
Empty the Flavour Station.Empty the bean hopper and
powder container.
Empty the milk container.
Clean the coff ee machine and
its components. You will fi nd
help for this in the chapter
"Care of the FM850".
Install menu
My Settings
Maintenance and cleaning
Individualization and data transfer
With every decommissioning
Temporary decommissioning
Decommissioning and disposal
Do you want to shut down your coff ee machine for longer periods or dispose of it? Make use of our service.
Decommissioning
Page 48
Decommissioning and disposal
Page 46
Disposing of consumable materials
•Beans, powder and coffee grounds can be composted.
•Unused cleaning tablets, cleaning solution and descaling agents should
not be disposed of in the sewage system. Dispose of in accordance
with official regulations.
Disposing of the coffee machine
Ask your Franke partner for information about the appropriate disposal
option.
Ensure functional capability!
Contact the FRANKE Service team for proper decommissioning and storage.
Have your coffee machine drained by your Service technician and observe the storage conditions:
Storage temperatures: -10 °C to +50 °C
Humidity: max. 80%
If you plan to start using your machine again later, taking advantage of our service is essential.
The coffee machine must be maintained, installed and cleaned prior to drink preparation.
Proper functioning of the coffee machine cannot be ensured otherwise.
Long-term decommissioning and storage
NOTE
Disposal
Page 49
i
Schliessen
Pulverbehälter
ist fast leer!
Bitte Pulver füllen.
Schliessen
Bohnenbehälter
ist fast leer!
Personal informieren.
Troubleshooting
Page 47
Color code for error messages
System has limited functionality.
System still fully functional.
System not functioning.
Temporary interruption
If the entire system is aff ected by an error, then error messages will
appear automatically.
Troubleshooting
Help is available from your FM850 in the event of problems. Events and information are shown on the
monitor screen. Should you be unable to resolve a problem despite all best eff orts, please contact our
Service department.
Message with an instruction for
your customer
Self-service mode
Message with an instruction.
Non-self-service mode
In self-service mode, an
error is displayed by means
of a colored corner
In non-self-service mode, an
error is displayed by means
of a symbol highlighted with
a color.
Overview of machine errors
Page 50
Troubleshooting
Page 48
An error is shown on the display:
Follow the instructions in the error description of the pop-up window.
The machine no longer boots up:
Make sure that the power supply is provided.
Help with machine errors
Possible causes Solution
Tasteless coffee
Grind too coarse Select a finer grind
Too little powder Increase amount of coffee
Temperature too low Increase temperature
Coffee is too old Store coffee properly
Coffee tastes strange
Poor grind Contact Customer Service
Minimal coffee usage Load small amount of coffee
Coffee beans are bad Replace coffee beans
Residual cleaning solution Rinse the machine
Cup dirty Check dishwasher
Water (chlorine, hardness, etc.) Have water quality checked
Coffee tastes bitter
Temperature too high Lower coffee temperature
Grind too fine Select a coarser grind
Too little powder Increase amount of coffee
Roast too dark Change coffee
Coffee tastes sour
Temperature too low Increase coffee temperature
Roast too light Change coffee
Grind too coarse Select a finer grind
Consistency of powder
products
Viscous Use less powder, use more water
Watery Use more powder, use less water
Lumpy Clean powder system
Taste of powder products
Too sweet Use less powder, use more water
Not sweet enough Use more powder, use less water
Strange taste Clean powder system
Help with problems concerning product quality
Page 51
Index
Page 49
daylight saving tiMe
. . . . . . . . . . . . . . . . 37
decoMMissioning
. . . . . . . . . . . . . . . . . . . 45
descriPtion of the Machine
. . . . . . . . . . . 10
add-on units
. . . . . . . . . . . . . . . . . . . 11
coffee Machine
. . . . . . . . . . . . . . . . . . 10
diMensions
. . . . . . . . . . . . . . . . . . . . . . . 16
adjustable feet
. . . . . . . . . . . . . . . 16, 17
coffee Machine
. . . . . . . . . . . . . . . . . . 16
disPosal
. . . . . . . . . . . . . . . . . . . . . . . . . 46
e
eMPtying
. . . . . . . . . . . . . . . . . . . . . . . . . 19
bean hoPPer
. . . . . . . . . . . . . . . . . . . . 20
flavour station
. . . . . . . . . . . . . . . . . 23
grounds container
. . . . . . . . . . . . . . . 21
Milk
. . . . . . . . . . . . . . . . . . . . . . . . . 22
Powder container
. . . . . . . . . . . . . . . . 20
refrigeration unit
. . . . . . . . . . . . . . . . 22
eMPtying the grounds container
. . . . . . . . 21
energy saver Mode
. . . . . . . . . . . . . . . . . 12
error Messages
. . . . . . . . . . . . . . . . . . . . 4
color code
. . . . . . . . . . . . . . . . . . . . . 4
dePiction
. . . . . . . . . . . . . . . . . . . . . . . 4
exPlanation of syMbols
. . . . . . . . . . . . . . . 3
cleaning
. . . . . . . . . . . . . . . . . . . . . . . . 29
5-steP Method
. . . . . . . . . . . . . . . . . . 29
autoMatic cleaning
. . . . . . . . . . . . . . . 30
Monitor screen
. . . . . . . . . . . . . . . . . 31
cleaning the Monitor screen
. . . . . . . . . . 31
coffee, ground
. . . . . . . . . . . . . . . . . . . . 27
coMMissioning
. . . . . . . . . . . . . . . . . . . . 18
daily coMMissioning
. . . . . . . . . . . . . . 18
initial coMMissioning
. . . . . . . . . . . . . . 18
configuration
. . . . . . . . . . . . . . . . . . . . . 33
configure Machine
. . . . . . . . . . . . . . . . . 35
accounting
. . . . . . . . . . . . . . . . . . . . 35
cleaning reMinder
. . . . . . . . . . . . . . . 35
drink teMPerature
. . . . . . . . . . . . . . . 35
edge lightning
. . . . . . . . . . . . . . . . . . 35
keyPad tones
. . . . . . . . . . . . . . . . . . . 35
language
. . . . . . . . . . . . . . . . . . . . . . 35
Products Per Page
. . . . . . . . . . . . . . . 35
counters
. . . . . . . . . . . . . . . . . . . . . . . . 44
credit Mode
. . . . . . . . . . . . . . . . . . . . . . 14
d
data transfer
. . . . . . . . . . . . . . . . . . . . . 37
date
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
5
5-steP Method
. . . . . . . . . . . . . . . . . . . . 29
a
access rights
. . . . . . . . . . . . . . . . . . . . . 34
add-on units
. . . . . . . . . . . . . . . . . . . . . . 17
cuP warMer
. . . . . . . . . . . . . . . . . . . . 11
flavour station
. . . . . . . . . . . . . . . . 11
refrigeration unit
. . . . . . . . . . . . . . . . 11
technical data
. . . . . . . . . . . . . . . . . . 17
adjustable feet
. . . . . . . . . . . . . . . . . . . . 16
add-on units
. . . . . . . . . . . . . . . . . . . 17
coffee Machine
. . . . . . . . . . . . . . . . . . 16
advertising iMages
. . . . . . . . . . . . . . . . . 41
autosteaM
. . . . . . . . . . . . . . . . . . . . . . . 28
b
bean hoPPer
. . . . . . . . . . . . . . . . . . . . . . 19
eMPtying
. . . . . . . . . . . . . . . . . . . . . . 20
filling
. . . . . . . . . . . . . . . . . . . . . . . . 19
c
caPacities
. . . . . . . . . . . . . . . . . . . . . . . . 10
care
. . . . . . . . . . . . . . . . . . . .
see cleaning
cash register
. . . . . . . . . . . . . . . . . . . . . 13
Index
Page 52
Index
Page 50
Powder container
. . . . . . . . . . . . . . . . . . 19
eMPtying
. . . . . . . . . . . . . . . . . . . . . . 20
filling
. . . . . . . . . . . . . . . . . . . . . . . . 19
Powder lid
. . . . . . . . . . . . . . . . . . . . . . . 27
PrePare Milk systeM
. . . . . . . . . . . . . . . . . 22
PrePare Milk systeM
. . . . . . . . . . . . . . . . . 22
PrePare syruP systeM
. . . . . . . . . . . . . . . 23
PreParing drinks
. . . . . . . . . . . . . . . . . . . 24
with cash register
. . . . . . . . . . . . . . . 25
with insPire Me
. . . . . . . . . . . . . . . . . . 26
with Quick select
. . . . . . . . . . . . . . . . 24
PreParing Products
. . . .
see PreParing drinks
Product iMages
. . . . . . . . . . . . . . . . . . . . 42
Product level
. . . . . . . . . . . . . . . . . . . . . 12
Product Quality
. . . . . . . . . . . . . . . . . . . 48
PrograMMing
. . . . . . . . . .
see configuration
Q
Quick select
. . . . . . . . . . . . . . . . . . . . . . 13
r
refrigeration unit
. . . . . . . . . . . . . . . . . . 21
eMPtying
. . . . . . . . . . . . . . . . . . . . . . 22
filling
. . . . . . . . . . . . . . . . . . . . . . . . 21
rinsing
. . . . . . . . . . . . . . . . . . . . . . . . . . 31
Manual
. . . . . . . . . . . . . . . . . . . . . . . 31
roles
. . . . . . . . . . . . . . . . . . . . . . . . 33, 34
l
locking
. . . . . . . . . . . . . . . . . . . . . . . . . 31
Monitor screen
. . . . . . . . . . . . . . . . . 31
M
Maintenance
. . . . . . . . . . . . . . . . . . . . . . 43
Maintenance level
. . . . . . . . . . . . . . . . . . 12
Maintenance Plan
. . . . . . . . . . . . . . . . . . 32
Menu eleMents
. . . . . . . . . . . . . . . . . . . . 12
Milk
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
eMPtying
. . . . . . . . . . . . . . . . . . . . . . 22
filling
. . . . . . . . . . . . . . . . . . . . . . . . 21
My settings
. . . . . . . . . . . . . . . . . . . . . . 34
n
navigation
. . . . . . . . . . . . . . . . . . . . . . . 12
non-self-service
. . . . . . . . . . . . . . . . . . . 13
cash register
. . . . . . . . . . . . . . . . . . 13
insPire Me
. . . . . . . . . . . . . . . . . . . . . . 13
Quick select
. . . . . . . . . . . . . . . . . . . 13
self-service
. . . . . . . . . . . . . . . . . . . . 13
oPerating interface
. . . . . . . . . . . . . . . . . 12
oPerating Mode
. . . . . . . . . . . . . . . . . . . . 13
P
Pin code
. . . . . . . . . . . . . . . . . . . . . . . . 33
access rights
. . . . . . . . . . . . . . . . . . . 34
change
. . . . . . . . . . . . . . . . . . . . . . . 35
cleaning
. . . . . . . . . . . . . . . . . . . . . . 30
default
. . . . . . . . . . . . . . . . . . . . . . . 33
factory settings
. . . . . . . . . . . . . 30, 33
My settings
. . . . . . . . . . . . . . . . . . . . 34
roles
. . . . . . . . . . . . . . . . . . . . . . . . . 33
f
filling
. . . . . . . . . . . . . . . . . . . . . . . . . . 19
bean hoPPer
. . . . . . . . . . . . . . . . . . . . 19
flavour station
. . . . . . . . . . . . . . . . . 23
Milk
. . . . . . . . . . . . . . . . . . . . . . . . . 21
Powder container
. . . . . . . . . . . . . . . . 19
refrigeration unit
. . . . . . . . . . . . . . . . 21
flavour station
. . . . . . . . . . . . . . . . . . . 11
eMPtying
. . . . . . . . . . . . . . . . . . . . . . 23
filling
. . . . . . . . . . . . . . . . . . . . . . . . 23
functions
. . . . . . . . . . . . . . . . . . . . . . . . 35
i
identification
. . . . . . . . . . . . . . . . . . . . . . 9
iMages
. . . . . . . . . . . . . . . . . . . . . . . . . . 40
clear iMages
. . . . . . . . . . . . . . . . . . . 39
data forMat
. . . . . . . . . . . . . . . . . . . . 38
iMage size
. . . . . . . . . . . . . . . . . . . . . . 38
load iMages
. . . . . . . . . . . . . . . . . . . . 39
MeMory folder usb stick
. . . . . . . . . . 38
My iMage Material
. . . . . . . . . . . . . . . . 38
orientation
. . . . . . . . . . . . . . . . . . . . 40
save iMages
. . . . . . . . . . . . . . . . . . . . 39
individualization and data transfer
. . . . . 37
insPire Me
. . . . . . . . . . . . . . . . . . . . . . . . 13
installation
. . . . . . . . . . . . . . . . . . . . . . 15
PreParations
. . . . . . . . . . . . . . . . . . . 15
installation diMensions
. . . . . . . . . . . . . . 16
add-on units
. . . . . . . . . . . . . . . . . . . 17
coffee Machine
. . . . . . . . . . . . . . . . . . 16
install nuMber
. . . . . . . . . . . . . . . . . . . . . 9
Page 53
Index
Page 51
tyPe key
. . . . . . . . . . . . . . . . . . . . . . . . . . 9
tyPe Plate
. . . . . . . . . . . . . . . . . . . . . . . . . 9
Position
. . . . . . . . . . . . . . . . . . . . . . . . 9
u
usb stick
. . . . . . . . . . . . . . . . . . . . . . . 38
w
wiPe Protection
. . . . . . . . . . . . . . . . . . . . 31
s
safety inforMation
. . . . . . . . . . . . . . . . . . 5
coffee Machine
. . . . . . . . . . . . . . . . . . . 5
cuP warMer
. . . . . . . . . . . . . . . . . . . . . 5
flavour station
. . . . . . . . . . . . . . . . . 5
refrigeration unit
. . . . . . . . . . . . . . . . . 5
scoPe of delivery
. . . . . . . . . . . . . . . . . . . 8
screen saver
. . . . . . . . . . . . . . . . . . . . . 40
self-service
. . . . . . . . . . . . . . . . . . . . . . 13
set drinks
. . . . . . . . . . . . . . . . . . . . 34, 36
standard tiMe
. . . . . . . . . . . . . . . . . . . . 37
standby button
. . . . . . . . . . . . . . . . . . . 12
steaM disPenser
. . . . . . . . . . . . . . . . . . . 28
storage
. . . . . . . . . . . . . . . . . . . . . . . . . 46
syMbols
. . . . . . . . . . . . . . . . . . . . . . . . . . 3
dashboard
. . . . . . . . . . . . . . . . . . . . . . 4
oPerating instructions
. . . . . . . . . . . . . 3
software
. . . . . . . . . . . . . . . . . . . . . . . 4
syruP
. . . . . . . . . . . . . . . . . . . . . . . . . . . 23
eMPtying the flavour station
. . . . . . . 23
filling the flavour station
. . . . . . . . . 23
t
tasks
. . . . . . . . . . . . . . . . . . . . . . . . . . . 35
technical data
. . . . . . . . . . . . . . . . . . . . 15
coffee Machine
. . . . . . . . . . . . . . . . . . 15
cuP warMer
. . . . . . . . . . . . . . . . . . . . 17
flavour station
. . . . . . . . . . . . . . . . 17
refrigeration unit
. . . . . . . . . . . . . . . . 17
tiMe
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
tiMers
. . . . . . . . . . . . . . . . . . . . . . . . . . 37
troubleshooting
. . . . . . . . . . . . . . . . . . . 47
Machine error
. . . . . . . . . . . . . . . . . . 48
Product Quality
. . . . . . . . . . . . . . . . . 48
Page 54
Page 55
Consumable materials
Item Order number
Cleaning tablets
(25 pcs.) BK 328 399
Cleaning tablets
(100 pcs.) BK 328 400
Cleaning solution 1L 301 219
Frother 1H 328465
Page 56
Issued 03.2014 / Order number: 1H329350/Revision 0
Franke Kaff eemaschinen AG
Franke-Strasse 9
4663 Aarburg – Switzerland
Tel. +41 (0) 62 787 36 07
www.franke.com
Your distribution partner:
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