User's manual
4010/4020 telephone
1
User manual
Thank you for choosing one of our telephones, and for your confidence in France
how
Télécom.
Your digital telephone offers you all the latest design features, so that it is very
easy to use, while providing the most efficient means of communication.
This easy-to-use telephone offers you:
n a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip
(1)
section
,
n communication is even more convenient using the audio keys (loudspeaker,
hands free
(2)
, etc.),
n using the convenient alphabetic keypad, you can call your correspondents by
(3)
name
n transparent magnifying keys
settings (direct calls, functions, etc.).
,
(4)
for immediate reading of your programmed
2
Your user-friendly telephone offers you:
n a screen that displays your correspondent's number or name and guides your
programming operations,
n communication icons
(5)
(busy, free, on hold) to help you manage your calls
(switching between calls, etc.),
n a complete range of connection interface units for data transmission, assisted
telephone applications (CTI*) or easy connection of analogue (fax, answering
machine) or ISDN terminals (PC with ISDN board, G4 fax).
For the 4020 telephone only:
1) Flexible grip sections
2) Hands free
3) Alphabetic keypad
4) Transparent keys
5) Communication icons
*CTI: Computer Telephone Integration
2
How to use this guide ?
how
• Actions • Audio keys
Lift the receiver. Loudspeaker.
Hang up. Hands free.
• Display
Smith John
Description of an action
or context.
Partial view of display.
Adjustment “reduce”.
Adjustment “increase”.
• Programmable keys and icons • Other fixed keys
Line key. Fixed key.
Icon corresponding to
key.
3
Key programmed by
MENU key.
technician to access
service.
• Keypad • Other symbols used
Numeric keypad.
Alphabetic keypad.
OR
Alternative to action
sequence.
Specific key on numeric
keypad.
These symbols can be supplemented by small icons or text.
The features described in this manual and indicated with an asterisk (*) can only
be accessed with some software versions.
For more details, please contact your France Télécom installer.
Important information.
3
Contents
Getting to know your 4020 telephone . . . . . . . p. 8
Toc
Getting to know your 4010 telephone . . . . . . . p. 10
1.
4
Using your telephone . . . . . . . . . . . . . . . . . . . . . p. 12
1.1 Making or answering a call without lifting the receiver
(hands free)* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
1.2 Making an outside call . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
1.3 Making an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
1.4 Calling your correspondent by name (company directo-
ry). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
1.5 Calling from your personal directory . . . . . . . . . . . . . . . p. 16
1.6 Calling from the common directory . . . . . . . . . . . . . . . . p. 16
1.7 Receiving a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
1.8 Filtering calls using the voice mailbox . . . . . . . . . . . . . . . p. 17
1.9 Redialling* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
1.10 Temporarily storing a number to call again . . . . . . . . . . p. 18
1.11 Requesting automatic callback if internal number is busy p. 19
1.12 Answering an internal call in intercom mode* . . . . . . . . p. 20
1.13 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
1.14 Making an ISDN call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21
1.15 Hiding your identity (ISDN call) . . . . . . . . . . . . . . . . . . . p. 22
1.16 Identifying a malicious call (ISDN call) . . . . . . . . . . . . . . p. 22
1.17 Activating the loudspeaker during a conversation (re-
ceiver lifted). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
1.18 Mute, so that your correspondent cannot hear you * . . p. 23
4
Contents
2.
3.
During a conversation . . . . . . . . . . . . . . . . . . . . p. 24
2.1 Calling a second person during a conversation . . . . . . . p. 24
2.2 Answering a second call during a conversation . . . . . . . p. 25
2.3 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25
2.4 Switching between calls (Broker call) . . . . . . . . . . . . . . . p. 26
2.5 Three-way conference with internal and/or external
correspondents (conference) . . . . . . . . . . . . . . . . . . . . . p. 27
2.6 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . p. 28
2.7 Placing an outside call on hold (parking). . . . . . . . . . . . . p. 29
2.8 Getting information about camped-on calls . . . . . . . . . . p. 30
2.9 Intrusion into an internal conversation. . . . . . . . . . . . . . p. 31
2.10 Store a number* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 31
Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
3.1 Receiving supervised call ringing . . . . . . . . . . . . . . . . . . . p. 32
5
3.2 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . p. 32
3.3 Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . p. 33
3.4 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 34
3.5 Answering briefly in place of the operator . . . . . . . . . . . p. 35
3.6 Monitoring calls to other terminals . . . . . . . . . . . . . . . . p. 35
3.7 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 36
3.8 Calling an internal correspondent on his/her pager. . . . p. 37
3.9 Calling a correspondent on his/her loudspeaker . . . . . . p. 37
3.10 Sending a written message to an internal correspondent p. 38
3.11 Send a voice message copy . . . . . . . . . . . . . . . . . . . . . . . p. 41
3.12 Sending a recorded message to a number / a distribu-
tion list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 42
3.13 Broadcasting a message on the loudspeakers of a station
group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 43
3.14 Answering a call on your pager. . . . . . . . . . . . . . . . . . . . p. 43
3.15 Allocating an outside line . . . . . . . . . . . . . . . . . . . . . . . . p. 44
5
Contents
4.
6
Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 45
4.1 Selecting calls to be diverted. . . . . . . . . . . . . . . . . . . . . . p. 45
4.2 Diverting calls to another number (immediate diver-
sion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 46
4.3 Diverting your calls to your voice message service . . . . p. 47
4.4 Activate/disable the personal assistant . . . . . . . . . . . . . . p. 48
4.5 Personal assistant: reaching you with one number only p. 49
4.6 Diverting calls to your pager. . . . . . . . . . . . . . . . . . . . . . p. 50
4.7 Forwarding your calls from the receiving terminal (“Fol-
low me”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 51
4.8 Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . p. 51
4.9 Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . p. 52
4.10 When you return, cancel all diversions . . . . . . . . . . . . . p. 52
4.11 Diverting calls when your line is busy (divert if busy) . . p. 53
4.12 Do not disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 54
4.13 When you return, consult recorded messages . . . . . . . p. 55
5.
4.14 Leaving a recorded message for internal callers. . . . . . . p. 56
4.15 Consulting written messages. . . . . . . . . . . . . . . . . . . . . . p. 57
Managing your charges . . . . . . . . . . . . . . . . . . . . p. 59
5.1 Charging your calls directly to business accounts . . . . . p. 59
5.2 Finding out the cost of an outside call made for an inter-
nal user from your terminal . . . . . . . . . . . . . . . . . . . . . . p. 59
5.3 Charging the cost of an outside call to your company * p. 60
6
Contents
6.
7
Programming your telephone . . . . . . . . . . . . . . p. 61
6.1 Initializing your voice mailbox . . . . . . . . . . . . . . . . . . . . . p. 61
6.2 Customising your voice greeting. . . . . . . . . . . . . . . . . . . p. 62
6.3 Modifying your personal code. . . . . . . . . . . . . . . . . . . . . p. 62
6.4 Selecting ringer tune and adjusting volume . . . . . . . . . . p. 63
6.5 Adjusting screen brightness. . . . . . . . . . . . . . . . . . . . . . . p. 64
6.6 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 65
6.7 Programming direct call keys . . . . . . . . . . . . . . . . . . . . . p. 65
6.8 Programming your personal directory . . . . . . . . . . . . . . p. 66
6.9 Programming an appointment reminder. . . . . . . . . . . . . p. 68
6.10 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . p. 69
6.11 Broadcasting background music on your loudspeaker. . p. 70
6.12 Locking your terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 71
Declaration of conformity . . . . . . . . . . . . . . . . . p. 72
7
Getting to know your 4020
Getting to know your 4020 telephone
telephone
Light
indicating messages re-
To check or modify your key programming.
Calling from your personal directory
ceived.
een displays several pages of information concerning th
ke a call, activate a service or manage your calls.
Mute key
correspondent can no
longer hear you.
Intercom
terminal automatically
answers a call without
having to lift the receiver.
Hang-up key
To terminate a call or
programming.
n
Audio keys
to reduce loudspea-
ker or receiver vo-
so that your
so that your
to share a conversation
lume
to make or answer a call without lifting the receiver.
Loudspeaker:
Hands free:
to increase loudspeaker or receiver volume
n
Alphabetic keypad
Protected by a flap, used
for call by name, message
service and programming.
You have a self-adhesive
'Memo'
de the flap.
label to stick insi-
ion icons:
8
Display
The screen displays several pages of information concerning the present call.
n
Programmable keys and icons
To make a call, activate a service or manage your calls.
Icons are associated with each of these keys:
Call icons:
Incoming call (flashing).
Call in progress.
Call on hold.
Call on common hold.
Function icons:
Function active.
Function requiring action.
Terminal or line busy.
Preprogrammed function keys:
Display new page.
Divert your calls to another terminal.
DTMF
Accessing specific features.
Automatically redial the last number dialled.
Access the various mail services.
Transfer call to another terminal.
9
Getting to know your 4010
Getting to know your 4010 telephone
telephone
Display
information on the current call.
Comprises several pages giving
Programmable keys and LEDs
The keys are divided into line keys, corresponding to the line LEDs, and function keys.
Line LEDs
Call in progress.
Incoming call (flashing).
Callback (flashing).
Call on hold (flashing).
Function LEDs
Function active.
Some function keys are preprogrammed:
DTMF
Accessing specific features.
Access the various mail services.
i
Hang-up key
To terminate a call or programming.
to reduce loudspeaker or receiver volume
Light
indicating voice messages received or call-
back requests.
Audio keys
Loudspeaker:
to share a conversation
Access your personal directory.
Automatically redial the last number
dialled.
Display new page.
Transfer call to another terminal.
to increase loudspeaker or receiver volume
10
Installing the programmable key label
A printed label is supplied with the terminal. This should be installed beneath the
How
programmable keys.
1. Insert a flat “ blade ” into the slot (1 slot per key block).
2. Raise the cover.
3. Slide the printed label into position.
4. Replace the cover.
11
1
1.1
Using your telephone
Other
Making or answering a call without lifting the
receiver (hands free)*
OR
you are in hands free mode
During a conversation, you can lift the receiver without
terminating the call.
during a conversation
* 4020 telephone only.
OR
line key number required
terminate your call
12
1
1.2
Making an outside call
• Making a call:
OR
“Outside line”
key
015566....
0 is the default code for an outside line.
number required
tells you the status of your
call
Using your telephone
1.3
OR
Making an internal call
OR
internal number
required
line key
default code for
“Operator call”
name and number of person called are
function
displayed
13
Usi
1
1.4
first letters of your
correspondent’s
name
directory)
Smith John
proposes a name and the
corresponding number
• If name is OK:
Calling your correspondent by name (company
make the call
• If name is not OK:
you can refine the search by adding more characters to the search name or by
consulting the various proposals.
OR
to show the next or previous name
to show supplementary information
to erase the name shown
14
On 4010 telephones: this function requires a “Call by name” programmed key.
When the key is pressed:
a name is displayed
1
first two letters of
correspondent’s name
*
OR
OR
OR
enter if name is OK
LONG
PRESS
show next or previous name erase name displayed
* Enter a letter: the keys on the numeric keypad also correspond to letters
which are displayed when you press the key.
press once for “A”, “B” or “C”
Using your telephone
15
Usi
1
1.5
On 4010 telephones: use the preprogrammed key to access your
personal directory:
Calling from your personal directory
the system automatically dials the
number
directory number
required (0 to 9)
To enter your numbers see 'Programming your personal
directory'.
1.6
Your terminal has access to a common directory of outside numbers.
Calling from the common directory
directory number
16
1
1.7
Receiving a call
your telephone rings
Smith John
correspondent’s name or
number
• To answer
OR
1.8
This service lets you filter incoming calls to your voice mailbox. When your caller
leaves his message you can choose to communicate with him.
Filtering calls using the voice mailbox
Using your telephone
• Activating call screening :
programmed key
'Voice mailbox
screening'
enter your personal
code
17
Usi
1
• When you receive a call :
yo u h ea r t he me ss ag e l ef t by y ou r
015566....
caller
name or number of the
caller
OR
lift the receiver to stop listening
1.9
select the
Redialling*
select the No. in the last ten
'Redial'
function
OR
OR
issued
only
hands free to take
the call
OR
same key to stop
listening and deactivate
the screening
OR
call required number
18
1.10
the number called does not
Temporarily storing a number to call again
reply
number remains stored until another number is
before hanging up
“Temporary
number”
programmed key
recorded
• Redialling the stored number:
“Temporary number” programmed key
On 4010 telephones: use the preprogrammed key to access
your personal directory:
1
1.11
busy
internal number busy
“Automatic callback if terminal
busy” programmed key or function
callback request acknowledged
• Cancelling callback request:
OR
Requesting automatic callback if internal number is
OR
code
Using your telephone
“Cancel automatic callback”
programmed key or function code
19
Usi
1
1.12
You can answer without lifting the receiver. When you receive an internal call,
your telephone rings and you are connected directly in hands free mode. The
screen shows the caller’s identity.
activate intercom
mode
* 4020 telephone only.
1.13
During a conversation you sometimes have to send DTMF signals, such as with a
voice server, an automated attendant or a remotely consulted answering machine.
Answering an internal call in intercom mode*
corresponding LED lights up
cancel intercom mode
Sending DTMF signals
during a conversation
The feature is activated by default.
“DTMF End to End”
programmed key or function
code to deactivate or activate
(this key is indicated by a label)
20
1
1.14
“ISDN”
programmed key
Making an ISDN call
number called
• To correct the number:
OR
move cursor
• To send the call:
LED corresponding to “ISDN” key remains lit up
screen shows number
dialled
Using your telephone
throughout the call
• Sending a subaddress :
You may have to add a four-digit subaddress to your correspondent’s number (to
obtain a fax, PC, telephone, etc.).
“ISDN”
programmed key
enter subaddress
on keypad
number called “SubAdd”
programmed key
validate and send call
21
Usi
1
1.15
When you call an internal or an outside ISDN number, your number is
automatically sent.
You can hide your identity before sending your call.
“Secret”
programmed key
same key to cancel
1.16
When you receive a call, you can ask the network operator to record
informations about your communication (correspondents’ numbers, date and
time of call, subaddress, etc.).
Hiding your identity (ISDN call)
hidden identity remains active while key icon is
lit up
Identifying a malicious call (ISDN call)
22
during a conversation
service request acknowledged
Using this service requires to take out a subscription to the
network operator.
DTMF
to disable code for function
'Identify malicious
call'
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