FP Mailing Solutions Postbase Mailing, Postbase System Operator's Manual

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Mailing System

Operator Manual

Reference Guide

PostBase Mailing System

About this Manual

Please read this manual before installing and using the PostBase mailing system. Please keep this manual near the system for quick reference.

Further documents The Installation instructions (flyer) and the First steps

manual which were supplied with your mailing system contain all relevant information on installing, commissioning and handling the PostBase mailing system. Information on available product variants and country-specific particularities can be found in the Addendum to the Operator Manual (if available in your country).

This manual covers all configurations and equipment options of the PostBase mailing system. Functions that are only available for particular system configurations are marked by an additional note, e.g. (optional). Functions or information that are not available in all countries are identified as not available in all countries. As currency, Euros are used exemplarily.

In this manual, the product name appears in its plain form ‘PostBase’.

The following keywords and signs identify the safety tips in this manual:

Warning! indicates a potential hazard that may result in injury.

Caution! indicates a potential hazard that may result in dam-

age to the mailing system or impair the franking process.

Caution! indicates an automatic machine operation that may result in the user being startled.

The following symbols and text features are used in this manual:

• Bullets precede instructions. – Dashes precede list items. Menu names and options from the operating menu are written in small capitals, e.g. M

ENU.

A tip offers advice or additional suggestions for improving the operation.

Contents

About this Manual _____________________________________________ 2

1 Safety tips ____________________________________________________7

2 A short description of the PostBase _______________________________ 9

2.1 PostBase franking machine – overview _______________________ 9

2.2 Feeder – overview (optional) _______________________________11

2.3 Things worth knowing about PostBase ______________________ 12

3 Installation ___________________________________________________15

Step 1: Unpacking and checking the contents of the package ___15

Step 2: Assembling PostBase ___________________________ 16

Step 3: Connecting PostBase ___________________________20

Step 4: Installing PostBase _____________________________21

Step 5: Setting up PostBase ____________________________22

Step 6: Installing the feeder (optional) _______________________ 23

4 The basics of operation ________________________________________ 28

4.1 Turning the PostBase on / off _____________________________28

4.2 Standby ______________________________________________ 29

4.3 Adjusting the display inclination ____________________________ 29

4.4 Setting up the label dispenser (optional) _______________________30

4.5 Setting up the catch tray _________________________________31

4.6 Screen elements and operation philosophy ___________________ 32

4.6.1 The touch screen _______________________________________ 32

4.6.2 The Home screen ______________________________________ 34

4.6.3 The Product calculation menu _____________________________35

4.6.4 The Menu _____________________________________________ 36

4.6.5 Lists _________________________________________________ 37

4.6.6 Adjustment menus ______________________________________ 37

4.6.7 Pop-up windows ________________________________________ 39

4.6.8 Procedures (wizards) ____________________________________ 39

4.7 Test print _____________________________________________ 40

5 Setting the franking imprint _____________________________________43

5.1 Postage / product _______________________________________ 44

5.1.1 Setting a product via shortcut _____________________________ 44

5.1.2 Setting postage manually (not in all countries) ___________________ 45

5.1.3 Setting mailing data _____________________________________ 45

PostBase Mailing System

5.1.4 Weighing the mail piece _________________________________ 46

5.1.4.1 Normal weighing _______________________________________ 46

5.1.4.2 Changing the weighing mode (only if ‘Differential weighing’ is available) __ 47

5.1.4.3 Differential weighing (optional) ______________________________ 48

5.2 Advertising imprints _____________________________________ 50

5.3 Imprint offset (not in all countries) _____________________________ 51

5.4 Date (not in all countries) ___________________________________ 52

6 Franking ____________________________________________________ 53

6.1 Changing the user ______________________________________ 53

6.2 Changing the account ___________________________________ 54

6.3 Positioning letters ______________________________________ 55

6.3.1 Hand feed tray _________________________________________ 55

6.3.2 Sealer (optional) _________________________________________ 56

6.3.3 Feeder (optional) ________________________________________ 58

6.3.3.1 Letter thickness ________________________________________ 58

6.3.3.2 Switch on / off seal function _______________________________ 59

6.3.3.3 Positioning letters in stack ________________________________ 59

6.3.3.4 Positioning single letters _________________________________ 62

6.4 Frank a label (optional) ___________________________________ 63

6.5 Displaying and clearing down the item counter ________________ 64

6.6 Controlling PostBase via PC software – ‘Connected’ mode ______ 64

7 Displaying and printing registers ________________________________ 65

8 Download postage ____________________________________________ 66

9 Advanced settings & system information _________________________ 67

9.1 System information _____________________________________ 67

9.2 Display brightness ______________________________________ 67

9.3 Tone signals __________________________________________ 68

9.4 Account administration __________________________________ 69

9.4.1 Switch account administration on / off _______________________ 69

9.4.2 Display account information ______________________________ 70

9.4.3 Set one account to zero _________________________________ 70

9.4.4 Set all accounts to zero __________________________________ 70

9.5 Advert only ___________________________________________ 71

9.6 Standby time __________________________________________ 72

9.7 Auto Off ______________________________________________ 72

9.8 Meter type (not in all countries) _______________________________ 73

Contents

9.9 User interface language __________________________________74

9.10 Setting up the connection with the data center ________________ 75

9.11 View / change contact information __________________________ 76

9.12 Access control / PIN _____________________________________77

9.13 Auto Postage Download _________________________________ 78

9.14 Remote Services _______________________________________80

9.15 Change ZIP (not in all countries) ______________________________ 80

10 Maintenance and care _________________________________________81

10.1 Cleaning the PostBase franking system _____________________ 81

10.2 Changing the ink cartridges _______________________________ 82

10.3 Aligning ink cartridges ___________________________________ 87

10.4 Cleaning the print system ________________________________ 88

10.4.1 Starting automatic print system cleaning _____________________ 88

10.4.2 Cleaning ink cartridges by hand ____________________________89

10.5 Print system: displaying filling level _________________________90

10.6 Replacing the transport brush _____________________________91

10.7 Feeder (optional) _________________________________________93

10.7.1 Filling with sealing liquid _________________________________ 93

10.7.2 Adjust moistening level __________________________________95

10.7.3 Cleaning / changing the moistening sponge __________________ 97

10.7.4 Cleaning / changing the moistening brush ___________________ 100

10.8 Sealer (optional) ________________________________________ 102

10.8.1 Cleaning _____________________________________________ 102

10.8.2 Checking the liquid level and filling ‘sealit’ sealing liquid ________103

10.8.3 Replacing felts ________________________________________ 104

11 Tips for troubleshooting ______________________________________107

11.1 Error messages and help ________________________________107

11.2 Removing letter jams in the franking machine ________________ 114

11.3 Removing letter jams in the feeder ________________________ 115

11.4 Correcting the moistening felt position on the rocker (sealer) ______ 116

11.5 Cleaning the sensors of the PostBase ______________________117

11.6 Cleaning the sensors of the feeder ________________________119

11.7 Removing / inserting the security device ____________________120

11.8 Manually ejecting the ink cartridges ________________________ 122

11.9 Calibrating the touch screen _____________________________123

12 Decommissioning and disposing of the franking machine __________124

PostBase Mailing System

Appendix

Overview of symbols __________________________________________ 125 Technical Data _______________________________________________ 130 License _____________________________________________________ 135 United States Patents _________________________________________ 137 Security Declaration for data usage _______________________________ 137 Index ______________________________________________________ 138 Service / Warranty ____________________________________________ 143

Safety tips

1 Safety tips

PostBase is a digital mailing system with ink-jet print technology for franking mail. PostBase complies with the pertinent safety regulations for office information equipment. Please observe the following tips for your own safety:

Prevention of electrical hazards

• Operate the PostBase only on a grounded single-phase power socket. Make sure your office power supply conforms to the power requirements indicated on the serial number plates.

• Make sure the sockets for connecting the mailing system are close by and easily accessible at all times.

• Unplug the plugs in case of an emergency. Call the Service.

• Take special care that no foreign objects penetrate the system’s interior.

• Be extremely careful when handling liquids.

• Unplug the plugs prior to cleaning the PostBase mailing system.

Prevention of mechanical hazards

• Keep long hair, fingers, loose clothing pieces, neck ties, shawls, jewelry and the like away from moving machine parts.

• Do not remove any parts of the housing.

• Do not remove any equipment related to safety or protection. Do not make them inoperative or unable to function.

Accessories and consumables

• We recommend to use only approved FP equipment and FP original parts. The manufacturer FP has established reliability, safety and applicability. The manufacturer cannot assess the reliability, safety and applicability for products not approved by FP, and therefore not vouch for such products.

• Use the supplied power and connection cables or cables that have been approved by Francotyp-Postalia. Make sure that cables are not damaged.

• Ingestion of the ink can be hazardous. Avoid contact with the eyes. Keep the ink cartridges away from children. Further instructions for use are enclosed with the ink cartridges.

• We recommend to use only the batteries provided by Francotyp-Postalia. The manufacturer FP has established reliability, safety and applicability. Observe the instructions enclosed with the battery for correct use and disposal.

PostBase Mailing System

General safety tips

• Install the PostBase mailing system according to the instructions.

• Do not use attached parts like the weighing platform, label compartment, display, drawer, … as ‘handles’ during transport. The best way to handle the components is to hold them at the lower part of the housing at the clearances on both sides.

• When you move the PostBase from a cold environment (i.e. below 10 °C / 50°F): Unpack the PostBase and wait at least 2 hours before connecting the PostBase. The PostBase requires this period to adapt to the ambient conditions. Any condensation evaporates.

• Use the ‘Feeder PostBase’ only with the PostBase franking machine. It is not possible to operate the feeder without the PostBase franking machine.

• Have maintenance and repair work done only by qualified personnel authorized by Francotyp-Postalia. Otherwise, your warranty may become void.

• Do not be startled while positioning letters. Letter transport will start after a short delay.

A short description of the PostBase

2 A short description of the PostBase

2.1 PostBase franking machine – overview

Display / touch screen (hinged), stored in a receptacle on the back of the display housing: stylus for touch screen operation

Label compartment*

PostBase button: ON / OFF

To adjust the display inclination: Press the key

Catch tray

Scale with weighing platform

Letter receiving tray

Drawer

Access flap to print system

Drawer latch lever Hand feed tray / Sealer*

(here: sealer)

Filler hole for ‘sealit’

Stop edge

Stop

*optional

PostBase Mailing System

Franking machine – rear view

Battery compartment (at the bottom)

Power connection

PC connection

CAN BUS / port automatic feeder

USB port

LAN port

Flap covering the Revenector security device

Slider for unlocking the security device

Emergency release for ink cartridges

A short description of the PostBase

2.2 Feeder – overview (optional)

Brush for moistening envelope flaps (underneath roller transport)

Cover flap, with sealant tank underneath

(illuminated)

Letter guide (adjustable)

Slope

Seal / non seal switch

Open flap: press button

Roller transport

Release key (move roller transport upward)

Letter receiving tray, inclination adjustable

Safety sign

Pendulum

PostBase Mailing System

Feeder – rear view

2.3 Things worth knowing about PostBase

PostBase is a digital mailing system featuring a touch screen and ink-jet print technology.

Modular design In its basic version, the mailing system consists of the

PostBase franking machine with integrated scale, a hand feed tray and a letter catch tray.

This basic version can easily be extended with optional components.

The PostBase mailing system comes in variants with processing speeds of 30 letters per minute up to 65 letters per minute.

Power connection

Termination plug

(already plugged)

Tray with sponge

Catches (connection to the franking machine housing)

CAN bus / Connection to franking machine

(View without pendulum)

A short description of the PostBase

Franking To frank a letter, simply position it with the side to be

printed on facing up – PostBase will seize the letter and frank it, after which it is exited to the right side ready for dispatch.

Franking is possible on mail pieces made of inkabsorbing material – postcards to 10 mm (0.4") thick letters in ISO B4 format – and special self-adhesive labels.

Letters as advertising medium In addition to printing postage, you can print custom

advertisements of your choice and text messages on every mail piece you send (not available in all countries).

Download postage Load postage from the data center directly into your

franking machine – fast, easy and, if need be, 24 hours aday.

Access control The PostBase franking machine can be protected

against unauthorized use via a PIN.

Flexible and up to date The PostBase franking machine ensures you are

always using the current postal rates. Whether new postage rates or new adverts – the data center loads current data directly into your franking machine.

Additional functions The PostBase mailing system offers a range of

convenient additional functions. Among these are:

– Scale. The space saving, integrated scale quickly and

reliably determines the weight for letters and parcels. The determined weight directly affects the product settings.

– Shortcut function for frequently used postal

products.

– Account function for separate registration and billing

of postage costs.

– Print lists of register states and loading report.

– Variable imprint offset for changing the franking

imprint position on the envelope (not available in all countries).

PostBase Mailing System

Options The following features are available for functionality

extension:

– Label dispenser to print self-adhesive labels, for

large or thick mail pieces or for envelopes that are not suited for ink-jet printing.

– Feeder. Automatic feeder with sealer for the

PostBase. The letters are separated from the stack, optionally moistened and sealed, and fed to the PostBase franking machine.

– Sealer. Manually pass the open envelope through the

sealer. The moistened flap will be closed in the PostBase during subsequent franking.

– Differential weighing. A special weighing mode of

the integrated scale that helps you save time when weighing and franking large amounts of similar mail pieces.

– Controlling PostBase via PC software. FP offers

software for controlling and administration of the franking machine via PC, e.g. Navigator, RemoteOne, ReportOne, Mailone (not available in all countries).

Installation

3 Installation

Step 1: Unpacking and checking the contents of the package

Warning! Do not start operating PostBase if parts are damaged or missing. Please contact the service.

Caution! Carry out the steps exactly in the given order. Also, consult the installation instructions (fold-out).

• Unpack the packages.

• Check that the contents of the packages are complete and free from any damage.

Keep the packing. Use it again when you need to transport PostBase or send it in to Service.

Scope of delivery

– PostBase franking machine – Hand feed tray – Catch tray with stop – Weighing platform (version as ordered) – Power cable – USB cable – Ethernet cable – Ink cartridge set – Franking labels – ‘First steps’ manual – Installation instructions (flyer)

Optional, only when ordered separately

– Sealer incl. ‘sealit’ sealing liquid – External modem incl. modem cable – Feeder incl. slope, pendulum, power cable,

termination plug, ‘sealit’ sealing liquid, replacement sponge holder with sponge

PostBase Mailing System

Step 2: Assembling PostBase

Caution! When you move PostBase from a cold environment (i.e. below 10 °C / 50 °F): Unpack the PostBase and wait at least 2 hours before connecting PostBase. PostBase requires this period to adapt to the ambient conditions.

• Choose an installation site with the following ambient conditions: – room temperature: 15 °C to 35 °C

(59 °F to 95 °F) – no direct sunlight – power socket in the immediate vicinity – network connection with internet access

telephone socket for modem connection

in the immediate vicinity.

• Place PostBase on a firm, level, low vibration and horizontal base.

Installation

Caution! Do not connect and install the feeder until step 6. Prior to this, the PostBase franking machine has to be installed completely. Otherwise, the feeder will not be recognized and the mailing system will not work.

Details on how to assemble the modules can be found on the following pages.

PostBase with hand feed tray

PostBase with sealer (optional)

PostBase Mailing System

Catch tray: attaching the stop

• Attach the stop to the catch tray: Slide the stop into the guides on the catch tray bottom.

Mounting the weighing platform

• Hold the weighing platform such that the long slot in the weighing platform foot points to the front.

• Place the weighing platform onto the scale receptacle from above. The long slot of the weighing platform must slide in the counterpart on the scale receptacle.

• Press down slightly on the weighing platform with your flat hand.

Mounting catch tray and feeding device

• Place the respective attachment next to the franking machine (see overviews on previous page).

• Slightly lift the franking machine on the side on which you wish to mount the attachment. The bottom side of the housing features slots where the attachments are fastened.

• Push the respective attachment underneath the franking machine such that the catches on the attachment engage in the slots.

• Put the franking machine carefully down.

Slot, long

Installation

Filling ‘sealit’ sealing liquid

• Swing the filler hole lid aside.

• Fill the sealer with ‘sealit’ sealing liquid.

• Check the liquid level. The liquid level in the sealer should roughly reach to the ‘max’ mark.

• Swing the filler hole lid back on.

• If necessary: dry the sealer outside.

PostBase Mailing System

Step 3: Connecting PostBase

Warning! Use the power and connection cables provided with the PostBase or approved by Francotyp-Postalia. Make sure that cables are not damaged.

Connect PostBase only to a grounded single-phase power socket. Make sure your office power supply conforms to the power requirements indicated on the serial number plates.

Make sure the socket for connecting PostBase is close by and easily accessible at all times.

Plug the power plug into the franking machine’s power connection. Then plug the power cable into the power socket.

Connect the franking machine to a local area network (LAN).

Connect the franking machine to a PC.

Installation

Step 4: Installing PostBase

• Turn PostBase on: Press the PostBase button.

The display lighting and button illumination switch on. PostBase performs a self test and then starts the installation procedure.

• Follow the instructions on the display.

PostBase will guide you step by step through the installation procedure:

– Select language

– Set connection parameters

– Enter repository PIN

– Software update

– Insert cartridges

– Load postage.

Installation is complete.

For information on handling the touch screen and an overview of screen elements, please read chapter 4.6.

PostBase button

PostBase Mailing System

Step 5: Setting up PostBase

You can now configure the system settings. Refer to the Reference Guide, chapter “Advanced settings & system information”.

PIN protection

Cost account feature

Auto Postage Download

Tone signals

Display settings

Language

Standby time

Auto Off

Installation

Step 6: Installing the feeder (optional)

Caution! Prior to connecting and installing the feeder, the PostBase franking machine has to be installed completely. Otherwise, the PostBase will not recognize the feeder and the mailing system will not work.

• Turn the franking machine off: Press the PostBase button for three seconds.

Assembling the feeder

PostBase Mailing System

Connecting the feeder

Plug the power plug into the feeder’s power connection.

Then plug the power cable into the power socket.

Connect the feeder to the PostBase

franking machine.

Installation

Filling with sealing liquid

• Open the flap by pressing the release button.

• Remove sealant tank out of the housing and put it at a safe place.

• Unscrew sealant tank cover.

• Fill the sealant tank with ‘sealit’ sealing liquid.

PostBase Mailing System

• Place sealant tank screw cover and tighten.

• Turn sealant tank upside down in a nondangerous area (e.g. over a sink) to check if the cover is well sealed.

• Insert sealant tank into the housing with the cover downward.

• Close the flap.

Installation

Attach the pendulum

• Insert the base of the pendulum into the fixture of the slope.

• Press down on the pendulum until it clicks into place.

• Turn the franking machine back on: Press the PostBase button.

After rebooting, the PostBase mailing system with feeder is ready for use.

With the L

ABEL / FEEDER button, feature

‘batch processing’ is accessible.

PostBase button

PostBase Mailing System

4 The basics of operation

In this chapter you will learn about the basic functions of the PostBase mailing system and how to handle the touch screen.

4.1 Turning the PostBase on / off

The franking machine can remain connected to mains all the time to ensure it is always ready for use. Use the PostBase button to turn the franking machine ON and OFF.

Turning on

• Press the PostBase button.

The display lighting and button illumination switch on. The PostBase performs a self test and then displays the Home screen.

Depending on the setting, you are prompted to choose a user and enter the PIN.

Turning off

• At any time, press the PostBase button for three seconds to turn the franking machine off.

The PostBase will complete any current actions and then switches off. The display light and PostBase button illumination go out and the touch screen is deactivated.

PostBase button

The basics of operation

Disconnecting the PostBase from mains

Caution! Make sure to always turn the PostBase off with the PostBase button before disconnecting the PostBase from mains. Never pull the power plug or separate the power supply in any other way before the printing system has reached its sealed position. This is the only way to prevent drying up and to ensure a permanently high print quality.

• Press the PostBase button for three seconds to turn the franking machine off. The display goes out.

• Unplug the power cable from the socket.

4.2 Standby

The PostBase franking machine will go to standby automatically if it is not used for some time.

The display is dark and the PostBase button is illuminated in standby. The touch function is inactive.

You can ‘wake up’ PostBase by briefly pressing the PostBase button.

4.3 Adjusting the display inclination

• Press the key below the display and set the display in the desired position. The adaptation mechanism features several catches.

• Release the key.

PostBase Mailing System

4.4 Setting up the label dispenser (optional)

Caution! We recommend to use only labels that have been approved by Francotyp-Postalia. The manufacturer FP has established reliability, safety and applicability. The manufacturer cannot assess the reliability, safety and applicability for products not approved by FP, and therefore not vouch for such products

We can ensure correct label processing only when you comply with this.

Folding the label compartment in and out

To fold the label compartment in or out:

• Press on the knurled surface until you hear a click, then release.

Inserting labels

• Remove package band from the package of labels.

• Insert the complete package (50 labels) in the label dispenser: – The side to be printed on faces up. – Insert the package of labels in direction

of the imprinted arrow as far as it will go.

The basics of operation

4.5 Setting up the catch tray

• The catch tray can be adapted to different envelope sizes by displacing the catch bracket. The stop features several catches for the most common sizes.

PostBase Mailing System

4.6 Screen elements and operation philosophy

This chapter covers the user interface of the PostBase franking machine. You will learn how to operate the touch screen, the screen elements and the menus, window types and symbols.

4.6.1 The touch screen

The touch screen is active when the display is lit. To operate the touch screen, simply touch the screen elements with your finger.

General operation philosophy

You briefly touch the desired screen element (in the example: the postage button) with your finger. PostBase performs the corresponding action.

You can operate scrollbars with the arrow buttons or by touching the slider and moving it. The setting is updated when you lift your finger off.

You can also use the supplied stylus instead of your finger. The stylus is stored in a receptacle on the back of the display.

Scrollbar Slider

The basics of operation

Buttons You distinguish buttons from the screen

background by a shadow. They can have various states, depending on the function:

Button can be pressed / is active.

Button is selected / passive.

Confirmation: Button is being pressed.

Button is deactivated / cannot be pressed.

Standard buttons The term ‘standard button’ refers to buttons

like for example S

AVE, CANCEL, BACK or

ONTINUE.

Depending on the function, the button label can differ. The C

ANCEL / BACK button (if

available) is always located in the bottom right corner of the screen and goes back one step / level.

PostBase Mailing System

4.6.2 The Home screen

The Home screen appears after the machine was turned on and the start routine has been successfully completed. It displays the current franking settings. The postage appears only when all required product details are selected and the set weight exceeds 0 g (0 oz).

In the Home screen

– you have access to all franking imprint settings

– you frank your mail pieces

– you can weigh your mail pieces

– you can open the Menu.

– current settings are displayed

Operation philosophy

A function can be edited or selected by simply touching its button. Depending on the respective function, the PostBase opens a list, an adjustment menu or a menu offering further options. In the chapters to follow, you will be introduced to each of the menu and window types and their operation.

Info panel: – Date in franking imprint

– Other information

Current shortcut

Mailing data

Weight

Postage

Account

Further shortcuts

(optional)

Label printing / automatic feeding

(optional)

Differential weighing

(optional)

Advertising imprints (adverts / SMS texts)

Product calculation menu

The basics of operation

4.6.3 The Product calculation menu

Calling up the Product calculation menu

By pressing the P

RODUCT button the product

calculation menu is opened. Here, you set the product for the franking imprint.

The left area of the display shows the available mailing data.

You can scroll the list with the scroll bar if more than four options are available.

The right area of the product calculation menu shows the current settings: – the postage – the weight – the date – the selected mailing data.

The postage and the OK button only appear if all necessary mailing data were selected and the displayed weight exceeds 0 g (0 oz).

Selecting mailing data

By pressing the respective buttons, you select mailing data. The PostBase guides you through the postage calculation process step by step.

Press OK to accept the current settings and to return to the Home screen.

Deselecting mailing data

With the B

ACK button, the mailing data can be

deleted step by step from the current product settings.

Mailing data

Other mailing data: scroll with scroll bar

Accept current

settings and return

to Home screen

Current settings

PostBase Mailing System

Returning to the Home screen

OK With the OK button, you set the current

selected mailing data for franking and return to the Home screen.

ACK Pressing the BACK button repeatedly deletes

the mailing data step by step. By pressing the button again after having deselected all mailing data you will cancel the product selection. The product set last remains set in the Home screen.

4.6.4 The Menu

Use the MENU button to open the Menu. From this Menu you can access the administration functions, the system settings, and service functions.

Use the arrow buttons to scroll to the next page and back in the Menu.

More functions

Menu (example)

The basics of operation

4.6.5 Lists

Lists (e.g. for adverts, SMS texts) offer all available settings in list form.

Use the arrow buttons to scroll forward or backward.

Press the respective button to select one of the provided settings and return to the Home screen.

4.6.6 Adjustment menus

A separate menu each opens for editing and selecting settings. There are three types: Lists, input via keypad, and input according to the counter principle.

Lists

The left area of the display shows the available settings. The current setting is shown with a dark background. You can scroll the list with a scroll bar if more than four options are available.

Press S

AVE to accept the current settings and

to quit the adjustment menu.

Press B

ACK to discard your changes and to

quit the adjustment menu.

Current setting

Next page: scroll with

arrow button

Current setting

Accept current

settings

Further available options: scroll with scroll bar

PostBase Mailing System

Input via keypad

Use the keypad in the left area of the display to input values. The top right text box indicates your input.

The keypad is always matched to the respective situation: The button labels change accordingly, depending on whether you must type figures or figures and letters.

The bottom left button is assigned a special function matched to the current operation, e.g. change between small and capital letters. The info text informs of special features and gives additional hints.

Press CE to clear input.

Press S

AVE to accept the current settings and

to quit the adjustment menu.

Press B

ACK to discard your changes and to

quit the adjustment menu.

Input using the counter principle

PostBase may require you to enter values via a counter principle.

Use the arrow buttons to increase or decrease the figure in each digit until the desired amount is displayed in the top right text box.

Press OK to accept the current settings.

Current input

Info text

Button assigned acc. to function (here: reset to current date)

Display field

Setting an amount with the arrow buttons

The basics of operation

4.6.7 Pop-up windows

For some settings, a window covering parts of the current window opens (pop-up window). The pop-up prompts you for an action. Messages and the batch processing feature also appear as a pop-up.

Some pop-up messages feature autoconfirmation, i.e. they automatically close after some time.

4.6.8 Procedures (wizards)

For more complex settings, e.g. when setting up connection data, the PostBase opens a ‘procedure’, guiding you through all necessary actions step by step. Different window types are used, depending on requirements.

Press C

ONTINUE to accept the current

settings and to go to the next step.

You can press B

ACK to return to previous

steps.

Pressing B

ACK at the beginning of the

procedure will discard all settings and close the procedure.

PostBase Mailing System

4.7 Test print

Using a test print, you can assess the settings for the franking imprint as well as the print quality.

According to postal regulations, test prints are marked as such. Never post test imprints.

Test prints are not logged in the postage registers.

Setting a test imprint

• Set the desired parameters for the franking imprint (advert, SMS text etc.).

• Press the P

RODUCT button in the Home

screen.

• Set the desired product.

Once all necessary mailing data are set, you can perform a test print. The T

EST PRINT

PRODUCT option is shown at the end of the

additional services list.

• Choose T

EST PRINT PRODUCT.

PostBase prompts you to position a letter.

The basics of operation

Printing the test print on an envelope

• Insert an empty envelope (or a postcard) in the hand feed tray: – side to be printed face up – the top edge must touch the letter guide

face.

• Push the envelope in direction of the arrow.

PostBase takes up the envelope, prints the test print and discharges the envelope to the right.

Printing the test print on a label (optional)

• Choose L

ABEL to print the test print on a

label.

PostBase prints the test print on a label and discharges the label to the right.

Positioning an envelope at the feeder (optional)

• Position a letter on the feeder: – side to be printed face up – the top edge must touch the letter guide

face.

, if a letter has already been positioned:

• Choose FEEDER.

PostBase seizes the envelope, prints the test print and discharges the envelope to the right.

Letter guide face

PostBase Mailing System

Checking the print quality

Make sure the PostBase always provides clean and legible franking imprints.

• Check the print quality. There must not be any offsets, blurred or blank spots. Pay special attention to the data matrix symbol (if any).

This illustration shows a perfect imprint.

When there are offsets / shifts in the imprint:

• Align the ink cartridges. Read the chapter “Aligning ink cartridges” in the Reference Guide.

When there are blurred or blank spots in the imprint:

• Clean print system. Read the chapter “Cleaning the print system” in the Reference Guide.

Data matrix symbol

Offset

Blank spots

Setting the franking imprint

5 Setting the franking imprint

This chapter describes the required settings for franking and additional possible advertising imprints.

Set up the franking imprint by selecting the product and other settings in the Home screen:

– Postage / postal product (see chapter 5.1)

– Advert imprints (see chapter 5.2).

– Date (see chapter 5.4)

Refer to chapter 5.3 on how to use the ‘imprint offset’ function to laterally displace the franking imprint position (not available in all countries).

Detailed information on the franking imprint of your postal service can be found in the country-specific addendum (if available).

For information on how to use PC software from Francotyp-Postalia (e.g. Navigator, MailOne) to set the franking imprint, please refer to the manual provided with the software.

Postage

Product details

Advertising imprints (Advert / SMS text)

Shortcut buttons (set postal product)

Open Product calculation menu

Open Menu

Change weighing mode

(optional)

Further information

Further shortcuts

Date

PostBase Mailing System

5.1 Postage / product

PostBase sets the postage, i.e. the price for the postal product using the chosen mailing data (destination, type, mail piece dimensions and additional services if applicable), in conjunction with the displayed weight.

Use the shortcut to fast and easily set up a product. For this purpose, please refer to the next chapter.

5.1.1 Setting a product via shortcut

You can directly view and retrieve up to four products in the Home screen at the touch of a button. The franking machine comes ex factory with typical postal products stored as shortcuts. Upon activation of a new rate table, the shortcuts will be erased and re-programmed.

• Press the desired shortcut button.

If necessary:

• Weigh the mail piece.

The product with the related postage is set for franking.

Further shortcuts (optional)

Optionally, PostBase offers up to 20 shortcuts.

• In the Home screen, press the “+” button.

PostBase opens a list with all available shortcuts.

For details on how to save products as shortcuts via PC software (e.g. Navigator, MailOne), please refer to the manual provided with the software.

Shortcut buttons More shortcuts

Setting the franking imprint

5.1.2 Setting postage manually (not in all countries)

In the Home screen:

• Press the postage button.

PostBase opens the Product calculation menu.

• Select appropriate option from the list.

PostBase opens the window where you can set the postage.

• Enter the desired postage and confirm.

• Confirm with OK.

The postage is set.

5.1.3 Setting mailing data

In the Home screen:

• Press the P

RODUCT button.

PostBase opens the Product calculation menu.

Selecting mailing data

PostBase prompts you for all required details regarding the mail piece.

• Select the respective desired setting by pressing the button.

The selected mailing data appear to the right in the display.

The postage appears as soon as all necessary mailing data have been selected and the displayed weight exceeds 0 g (0 oz).

When the desired product is set:

• Press OK to return to the Home screen.

PostBase Mailing System

5.1.4 Weighing the mail piece

PostBase offers two weighing modes:

Normal weighing – PostBase determines the weight of every mail piece you place on the weighing platform (see chapter 5.1.4.1)

Differential weighing (optional) – You can place letter stacks on the scale. PostBase determines the weight when you remove a letter from the weighing platform.

You can order the optional function ‘Differential weighing’ from Francotyp-Postalia.

If ‘Differential weighing’ is available, the current weighing mode is displayed on the button next to the weight. For details on how to change the weighing mode, please read chapter 5.1.4.2. For using the ‘Differential weighing’ feature, please read chapter 5.1.4.3.

5.1.4.1 Normal weighing

Caution! Please observe the following notes on handling the scale:

– Please heed the designated maximum weight of the scale (depending on

PostBase variant / equipment).

– The scale only determines a new weight if it was emptied before.

Therefore, always empty the weighing platform prior to putting on a mail piece for weighing.

– The scale only determines a new weight if the letter transport is not

running. Wait until letter transport stops prior to putting on a mail piece for weighing.

– When weighing large mail pieces, make sure they do not touch the

housing as it would distort the results.

• In the Home screen, place the mail piece on the weighing platform.

A beep signals that the scale has determined the mail piece’s weight.

The weight determined by the scale is now set. PostBase sets the postage based on the displayed weight and the selected mailing data.

Setting the franking imprint

5.1.4.2 Changing the weighing mode (only if ‘Differential weighing’ is available)

• In the Home screen, press the button next to the weight.

• Select the weighing mode: C

OMMON or

DIFFERENTIAL.

•S

AVE the shown setting to return to the

Home screen.

The weighing mode is set. The button in the Home screen shows the corresponding icon.

PostBase Mailing System

5.1.4.3 Differential weighing (optional)

Caution! Please observe the following notes on handling the scale:

– Please heed the designated maximum weight of the scale (depending on

PostBase variant / equipment).

– The scale only determines a new weight if the letter transport is not

running. Wait until letter transport stops prior to putting on a mail piece for weighing.

– When weighing large mail pieces, make sure they do not touch the

housing as it would distort the results.

In the Home screen:

• Place the letter stack or a box with letters on the weighing platform.

Two short beeps indicate that the scale has recognized that a load was placed on the platform.

For now, the previous

weight and the

postage value are still displayed.

• Remove one letter from the stack or from the box.

Setting the franking imprint

• PostBase determines the change in weight and calculates the postage value.

• Frank the letter as usual.

• Handle the remaining letters in the same way.

When you empty the weighing platform PostBase asks you if the set weight is to be used.

• Acknowledge with Y

ES to frank the last

letter of the stack.

• Press NO to discard the displayed weight (e.g. because you removed the empty box last). PostBase does not determine a postage value.

PostBase Mailing System

5.2 Advertising imprints

The PostBase can print up to two advertising imprints of your choice on your mail pieces. Advertising imprints may be:

– Graphical adverts – Text messages / SMS texts (not in all countries).

You can print advertising imprints in any order.

To set the advertising imprint

In the Home screen:

• Press one of the advertising imprint buttons.

You see a list with all available advertising imprints.

• Chose the desired advertising imprint.

The PostBase returns to the Home screen. The advertising imprint is set for franking.

• Set the second advertising imprint in the same manner.

You can enter and change SMS texts with PC software (e.g. Navigator, MailOne) which you can order from Francotyp-Postalia. For details on how to enter text and manage adverts on the PC, please read the manual provided with the software.

Advertising imprints

Setting the franking imprint

5.3 Imprint offset (not in all countries)

PostBase prints the franking imprint at a fixed offset (approx. 1 cm / 0.4") from the right mail piece edge. You can increase this offset and thus shift the franking imprint to the left by adjusting the imprint offset. If an imprint offset is set, it appears in the info panel in the Home screen.

To set the imprint offset

In the Home screen:

• Press the M

ENU button.

• Select I

MPRINT OFFSET.

PostBase opens the adjustment menu for the imprint offset.

• Type the desired offset value.

•S

AVE the displayed imprint offset.

The imprint offset for franking imprint is set and remains effective until it is changed – even if the machine is switched off. The info panel in the Home screen shows the currently set imprint offset.

PostBase Mailing System

5.4 Date (not in all countries)

The date for the franking imprint is set automatically to the current date by the system clock. You can forward the date for the franking imprint. The PostBase rejects invalid input, e.g. a franking date too far in the future or redating.

The currently set date is displayed the info panel in the Home screen.

Setting the franking date

• In the Home screen: Press the M

ENU

button.

•Select C

HANGE DATE.

• Type the date.

•SAVE the displayed date.

The new franking date is set. The info panel in the Home screen shows the current setting.

You can press the |<< button to reset the franking date to the current date.

Franking without date (not in all countries)

In the C

HANGE DATE menu:

• Clear the displayed date with CE.

•S

AVE the setting.

Franking

6Franking

This chapter covers how to set up accounts to register the postage used, how you place letters on the hand feed tray, how to use the feeder and sealer, and how to frank selfadhesive labels which can be stuck onto the mail piece. Also, the counter function available for franking is described. Please refer to chapter 5 on page 43 for further information on how to set franking imprint parameters.

6.1 Changing the user

You can set up a user-specific access control for the PostBase. If enabled, you are prompted to select a user and enter the corresponding PIN during startup. PostBase loads the corresponding user profile. Among other things, the following settings are stored in the user profile:

–name –PIN – budgets – allocated account(s) and the standard account – allow / block postage download.

On how to set up and manage users, please refer to the manual of the PC software.

Changing the user

• In the Home screen, briefly press the PostBase button.

• In the list, press the button of the desired user..

• Enter the PIN.

PostBase loads the user profile and then shows the Home screen.

PostBase button

PostBase Mailing System

6.2 Changing the account

When you enable the Account function, you must always specify an account to frank. PostBase then prompts you to select an account during startup. The currently set account is displayed left in the info panel of the Home screen.

Changing the account

In the Home screen:

• Press the C

OST ACCOUNT… button.

The PostBase opens a list with all available accounts. You see the account names and numbers. The currently set account is shown in black (in the example: ‘Cost Account 3’).

• Press the button of the desired account.

•S

AVE the displayed setting.

The account is set.

If users are enabled, only those accounts allocated to the currently set user are available in the list.

Franking

6.3 Positioning letters

6.3.1 Hand feed tray

You can feed mail pieces to frank when the Home screen displays a postage.

• To position the letter on the hand feed tray:

– side to be printed face up (address field

is visible)

– the top edge must touch the letter guide

face.

• Push the letter in direction of the arrow and release it

The PostBase takes up the letter, prints and discharges the franked letter to the right into the catch tray.

You can feed more letters one by one while the letter transport is running.

The PostBase is ready for franking

Letter guide face

PostBase Mailing System

6.3.2 Sealer (optional)

You can feed mail pieces to frank when the Home screen displays a postage.

Moistening the envelope flap

• Hold the letter with the open flap facing down.

• Engage the letter at the sealer in arrow direction.

The illustration shows the correct letter position in the sealer:

– the flap is beneath the stop

– the stop edge is exactly in the flap groove.

The PostBase is ready for franking

Franking

• Guide the letter through the sealer with an arched motion as shown in the illustration.

This will pass the gummed flap edge along the moistening felt and moisten it.

• Align the letter top edge with the franking machine letter guide and push in the letter in arrow direction.

Sealing moistened envelope flaps

We recommend that you firmly press on the envelope flaps after franking to make sure the envelopes are firmly sealed.

• Stroke your hand firmly over the envelope’s / letter stack’s flap area.

PostBase Mailing System

Large-sized mail pieces

You best guide large-sized mail pieces with both hands during moistening

. You should support the mail piece only slightly as soon as the franking machine has started feeding it.

6.3.3 Feeder (optional)

6.3.3.1 Letter thickness

For reliable results, make use of the ‘thick letters’ feature when franking letters with a thickness of 6-10 mm (0.24"-0.4") with the feeder.

• In the Home screen, press the LABEL/

FEEDER button.

• In the pop-up, press the button next to the

feeder button.

•Select NORMAL or THICK, according to the

letters you wish to frank.

•S

AVE the setting. The current setting is

shown on a dark background.

When ‘thick letters’ is activated, PostBase processes letters much slower. Make sure to switch back to

NORMAL to achieve the best

performance.

Franking

6.3.3.2 Switch on / off seal function

If the letters are to be sealed:

• Set the switch to the rear position (seal).

Sealing is switched on, the sealant tank is illuminated

If you do not want to seal letters or if they are already sealed:

• Set the switch to the front position (non-seal).

Sealing is switched off, the sealant tank illumination is off.

6.3.3.3 Positioning letters in stack

You can feed mail pieces to frank when the Home screen displays a postage.

Caution! When in the Home screen, PostBase automatically starts feeding the letter as soon as it is positioned.

• In the Home screen, press the L

ABEL/

EEDER button.

The PostBase is ready for franking

PostBase Mailing System

• Arrange the letter stack so that all envelope flaps are face down.

• Make sure the letters are flush at their upper sides: Loosen letter stack with the upper edge on a level base and shake smooth.

Pendulum

For reliable results, use the ‘pendulum’ when franking bent or thin letters in stack. It presses down the letters so that the sensors can recognise them.

• Raise the pendulum.

• Position the letter stack:

– side to be printed face up (address field

is visible)

– the top edge must touch the letter guide

face

– observe the maximum stack height of

55 mm (2.2").

• Move the letter guide so that the letter guide rests against the letter stack.

Letter upper edges

Franking

For large letters to be franked large side first:

• Pull out the letter guide until you can fold it down.

Adjust the slope inclination:

• Unlock the letter receiving tray by pressing the release key on the bottom left.

• Raise or lower the slope and let go of the release key to lock the slope into position.

• Lower the pendulum (if necessary).

Set the batch counter

• In the pop-up, press the button below the feeder button.

• Enter the amount of letters you want to frank.

Or:

• Enable continous operation with the button.

•S

AVE the setting.

PostBase Mailing System

Start stack processing

When all settings for stack rocessing are set:

• Press the S

TART-button.

PostBase feeds the envelopes one by one, prints, and places the franked envelopes in the catch tray.

6.3.3.4 Positioning single letters

You can feed mail pieces to frank when the Home screen displays a postage.

Caution! When in the Home screen, PostBase automatically starts feeding the letter as soon as it is positioned.

• When the display shows the Home screen, simply position the letter: – side to be printed face up – envelope flaps face down.

PostBase feeds the envelope, prints, and places the franked envelope in the catch tray.

The PostBase is ready for franking

Franking

6.4 Frank a label (optional)

With the optional label dispenser, PostBase can frank self-adhesive labels, which you can order from Francotyp-Postalia.

Frank a label

• In the Home screen, press the L

ABEL/

EEDER button.

PostBase opens a pop-up.

• Press the L

ABEL button.

• Press the S

TART button.

PostBase prints a label.

Franking several identical labels

• Press the L

ABEL button.

• Set the batch counter (see page 61).

• Press the START button.

PostBase prints the number of labels you have set. The counter displays the number of labels still to be franked.

The PostBase is ready for franking

Labels yet to be printed

PostBase Mailing System

6.5 Displaying and clearing down the item counter

Apart from the counter for franking imprints in the register and the account counters, the PostBase features an item counter for franking imprints you can use as you like. The item counter counts all franking imprints. Independently of other counter functions you can reset this item counter to zero or use it as a daily or job counter.

In the Home screen:

• Press the M

ENU button.

•Select P

IECE COUNTER.

The PostBase opens a pop-up displaying the number of franked mail pieces since last resetting the piece counter.

•Y

ES deletes the displayed number.

• Press N

O to return to the MENU without

clearing the item counter.

6.6 Controlling PostBase via PC software – ‘Connected’ mode

When PostBase is connected to a PC via FP software (e.g. Navigator, MailOne), a corresponding pop-up is shown. Access to the Menu and imprint settings is blocked while in ‘Connected’ mode.

Cancel ‘Connected’ mode

• Press D

ISCONNECT.

The connection between PostBase and the PC is disconnected. Menu and imprint settings are accessible via touch screen.

For information on how to use the PC software from Francotyp-Postalia, please refer to the manual provided with the software.

Displaying and printing registers

7 Displaying and printing registers

The PostBase franking machine saves important parameters and information on used postage in registers. You can view and print the register states.

• Open the M

ENU.

• Choose R

EGISTERS.

The REGISTER displays the current register states.

Printing registers

• Press the P

RINT button.

• Load an empty envelope / postcard to print the register report.

Or:

• Press the LABEL button (optional).

PostBase prints the register report on a label.

Or:

• Press the FEEDER button (optional).

• Load an empty envelope / postcard to print the register report.

The registers store the following information:

ESCENDING Available postage (= credit)

POSTAGE USED Total value of all franking imprints performed

CONTROL TOTAL Sum total of all loaded sums

OTAL ITEMS Number of all franking imprints performed

LAST AMOUNT Last amount loaded

LAST DATE Date of last postage loading

PostBase Mailing System

8 Download postage

To load postage you connect to the data center with your franking machine and call the desired amount. Billing occurs according to your contract with the postal service. Refer also to the country-specific addendum (if available) in case there is further information on the loading process.

If users are enabled, postage download might not be available. In that case, please contact the system administrator.

Loading postage

• Make sure all settings for communication with the data center are correct.

• Open the M

ENU.

• Choose D

OWNLOAD POSTAGE.

• Accept the amount to be loaded

Type the desired amount.

• Confirm the amount displayed with LOAD POSTAGE and continue.

For verification, the PostBase indicates the set sum to be loaded.

To load the displayed sum:

• Confirm the security prompt with YES.

PostBase will then establish a connection to the data center. Loading continues automatically. Please stand by. Data exchange may take some time.

The new residual amount is indicated when loading ends.

• Use R

EPORT to view and print the loading

report.

Advanced settings & system information

9 Advanced settings & system information

9.1 System information

You can view and print a list of all major system parameters (e.g. software version, rate table etc.).

• Open the M

ENU.

• Choose S

YSTEM INFORMATION.

PostBase displays the system information.

9.2 Display brightness

You can adapt the display brightness to fine-tune the gray scales and increase the legibility of the displayed texts.

• Open the M

ENU.

• Choose D

ISPLAY BRIGHTNESS.

PostBase opens the adjustment menu for display brightness.

• Use the BRIGHTER / DARKER buttons to achieve the desired setting. You can press the buttons multiple times to increase / decrease display brightness further.

• Choose DEFAULT to reset display brightness to the factory setting.

You can monitor the changes immediately in the display. Alter the settings until you can easily read the display.

•S

AVE the setting shown.

PostBase Mailing System

9.3 Tone signals

PostBase confirms certain actions with a beep. A series of tone signals indicates an error. You can restrict the scope of audible signals to warnings or turn off the audible signals altogether.

• Open the M

ENU.

• Choose S

OUND SIGNALS.

PostBase opens the adjustment menu for tone signals. The current setting is shown on a dark background.

• Select the desired setting.

•S

AVE the setting shown.

Sound signals – possible settings and their meaning:

ON Tone signals in case of errors.

Confirmation beep of the scale when weighing is finished.

OFF No tone signals.

NLY ERRORS Tone signals in case of errors.

Advanced settings & system information

9.4 Account administration

If user management is enabled via PC software, the account administration features are only available to the administrator.

9.4.1 Switch account administration on / off

Switching on

• Open the M

ENU.

• Choose M

ANAGE ACCOUNTS.

• Confirm the prompt with C

ONTINUE.

The account function is enabled.

Switching off

• Open the MENU.

• Choose M

ANAGE ACCOUNTS.

• Select D

EACTIVATE.

Caution! Any data stored in the accounts will be lost.

If the account function has been used, i.e. data is stored in any account:

• Confirm the security prompt with Y

ES.

The account function is disabled.

While the account administration is disabled, the settings stored in the user profiles lie idle.

PostBase Mailing System

9.4.2 Display account information

• Open the MENU.

• Choose M

ANAGE ACCOUNTS.

•Select S

HOW LIST.

PostBase displays a list of all accounts containing the respective number and value of franked letters.

9.4.3 Set one account to zero

• Open the MENU.

• Choose M

ANAGE ACCOUNTS.

•Select C

LEAR ONE ACCOUNT.

• Select the account you want to set to zero and C

ONTINUE.

• Confirm the security prompt with Y

ES.

All account information (postage and number of franking imprints) of the selected account is deleted.

9.4.4 Set all accounts to zero

• Open the MENU.

• Choose M

ANAGE ACCOUNTS.

•Select C

LEAR ALL ACCOUNTS.

• Confirm the security prompt with Y

ES.

All account information (postage and number of franking imprints) is deleted.

Advanced settings & system information

9.5 Advert only

You can print the adverts stored in PostBase separately.

• Open the MENU.

• Choose A

DVERT ONLY.

PostBase opens the adverts list.

• Chose the desired advertising imprint.

• Position an envelope or print on a label as usual.

PostBase prints the advert and returns to advert selection list.

PostBase Mailing System

9.6 Standby time

The PostBase franking machine will go to standby automatically if it is not used for some time. The standby time is the time between your last operation and the time PostBase automatically goes to standby.

• Open the M

ENU.

• Choose S

TANDBY TIME.

PostBase opens the standby adjustment menu.

• Type the desired time.

•S

AVE the specified standby time.

9.7 Auto Off

The PostBase franking machine switches off automatically if it is not used for some time. The Auto Off time is the time between your last operation and the time PostBase automatically switches off.

• Open the M

ENU.

• Choose A

UTO OFF.

PostBase opens the adjustment menu.

• Type the desired time.

•S

AVE the specified Auto Off time.

Advanced settings & system information

9.8 Meter type (not in all countries)

The meter type setting defines whether PostBase displays and prints the postage in the 00.00 or 00.000 format.

• Open the M

ENU.

• Select D

ECIMAL METER MODE.

The current setting is shown on a dark background.

• Select the desired setting.

•S

AVE the displayed setting.

Decimal Meter Mode – possible settings and their meaning:

0.00 Displays and prints the postage in integer cents.

0.000 Displays and prints the postage in tenths of cents.

PostBase Mailing System

9.9 User interface language

The PostBase user interface supports multiple languages.

• Open the MENU.

• Choose L

ANGUAGE.

PostBase opens the language adjustment menu. The current setting is shown on a dark background.

• Choose the desired language.

The user interface language changes immediately.

•S

AVE the shown setting.

The new language will remain selected until you change the language again.

Advanced settings & system information

9.10 Setting up the connection with the data center

Set the respective connection parameters during commissioning. You should verify and, if necessary, correct the settings if changes were made to your system configuration. In case of problems, please contact your network administrator.

• Open the M

ENU.

• Choose M

ANAGE CONNECTION.

PostBase shows the current connection settings.

Changing the settings

• Press CHANGE.

• Simply follow the instructions on the

display. The PostBase successively prompts you to specify all necessary details.

When finished, PostBase displays the current connection configuration.

• If everything is correct: S

AVE.

PostBase Mailing System

9.11 View / change contact information

Important contact information is stored in your franking machine at the factory. You can view the contact information and edit the phone number that is used to contact the data center.

View contact information

• Open the M

ENU.

• Choose C

ONTACT INFORMATION.

PostBase displays the stored phone numbers and URLs.

Change the data center phone number

Caution! Change the phone number only when instructed to do so by FrancotypPostalia. A wrong phone number can cause troubles, e.g. during postage loading.

• Choose C

HANGE.

PostBase opens the adjustment menu where you can edit the phone number.

• Type the phone number.

•S

AVE the setting shown.

You can insert blanks to arrange the display of the number more clearly. These blanks do not affect the dialling procedure.

Advanced settings & system information

9.12 Access control / PIN

PostBase can be protected against unauthorized use via a PIN. With the PC software, you can set up a user-specific access control for the PostBase. Please refer to the manual of the PC software. In the PostBase menu, the PIN function is then only accesible with the administrator PIN.

Enable access control

• Open the M

ENU.

• Choose M

ANAGE PIN.

• Confirm the prompt with C

ONTINUE.

PostBase opens the access control adjustment menu.

• Enter a PIN and CONTINUE.

• Enter the PIN a second time to confirm.

•S

AVE the PIN.

The PIN is set. Each time you start up PostBase, you have to enter it to get access.

Disable access control

Caution! If you disable access control, all users will be deleted without prior warning.

• Open the M

ENU.

• Choose M

ANAGE PIN.

• Confirm the prompt with C

ONTINUE.

Access control is disabled.

PostBase Mailing System

9.13 Auto Postage Download

The ‘Auto Postage Download’ feature facilitates keeping track of the remaining postage. When enabled, PostBase will warn you once the remaining postage reaches the preset threshold and will give you the opportunity to load postage.

Enable ‘Auto Postage Download’ function

• Open the M

ENU.

• Choose A

UTO POSTAGE DOWNLOAD.

• Confirm the prompt with C

ONTINUE.

• Enter the desired threshold and S

AVE.

Auto Postage Download is enabled.

Performing Auto Postage Download

When the remaining postage reaches the threshold, PostBase opens an appropriate screen with the following options:

•C

HANGE the displayed load amount, then

load postage.

Or:

•LOAD the displayed amount directly.

Or:

•CANCEL the procedure to load postage later.

Advanced settings & system information

Change threshold

• Open the M

ENU.

• Choose A

UTO POSTAGE DOWNLOAD.

•To C

HANGE the threshold (option is already

selected), choose CONTINUE.

• Enter the new threshold.

•SAVE the setting.

Disable ‘Auto Postage’ function

• Open the M

ENU.

• Choose A

UTO POSTAGE DOWNLOAD.

• Select T

URN OFF and CONTINUE.

• Confirm the security prompt with Y

ES.

Auto Postage Download is disabled.

PostBase Mailing System

9.14 Remote Services

With the ‘Remote Services’ function, PostBase connects to the FP server and checks for updates (e.g. a new rate table, new machine software). Diagnostic data is also exchanged with the FP server.

• Open the M

ENU.

• Choose R

EMOTE SERVICES.

PostBase starts the update procedure. It takes some time to establish the connection and to exchange data. Please stand by.

9.15 Change ZIP (not in all countries)

You must inform Francotyp-Postalia of the new location of your PostBase if you wish to operate the PostBase at another location (e.g. after a relocation).

• Open the M

ENU.

•Select C

HANGE ZIP.

• Follow the instructions in the display.

Re-authorization starts. It takes some time to establish the connection and to exchange data. Please stand by.

Maintenance and care

10 Maintenance and care

Have your franking system cleaned and serviced regularly by an authorized Service staff. This guarantees long-term, trouble-free operation. Ask about our low-cost care and maintenance agreement.

You can do the following work yourself: – Clean housing exterior – Change / align ink cartridges – Clean print system – Replace the transport brush – Filling with sealing liquid (feeder / sealer) – Clean / replace moistening sponge (feeder) – Clean / replace moistening brush (feeder) – Clean / replace rocker with moistening felt (sealer) – Replace absorption felt (sealer).

Only when prompted by Francotyp-Postalia

: start the ‘Temp. Calibration’ service

function.

10.1 Cleaning the PostBase franking system

Warning! Disconnect the power plug before cleaning the PostBase franking machine.

Warning! Handle liquids with care. Make sure that no objects can reach the interior of the franking machine. If this happens nevertheless: Have the franking machine checked by the service before using it again.

Cleaning the franking system

• Turn off the franking system.

• Pull the power plugs of the franking machine and of all peripherals such as the feeder out of the wall socket.

• Clean dirt from the housing with a slightly damp cloth. You can also use a commercially available dishwashing detergent.

PostBase button:

PostBase Mailing System

10.2 Changing the ink cartridges

The PostBase franking machine monitors the filling level in the ink cartridges and issues a message when they must be replaced. We recommend that you always have a new FP cartridge kit in stock.

We recommend also cleaning the contacts in the cartridge holder each time you replace the cartridge. For this purpose, use the special ‘clean & renew’ cleaning kit for ink-jet print systems from Francotyp-Postalia.

Warning! Ingestion of the ink can be damaging to your health. Avoid contact with the eyes. Keep the ink cartridges out of the reach of children. Further instructions for use are enclosed with the ink cartridges.

Caution! Heed the following hints to avoid damage to the print system:

• Do not yank the cartridge flap open. Run the C

HANGE CARTIDGES function

from the PRINT SYSTEM menu. The flap then opens by itself.

• Make sure to always replace both ink cartridges. Always use brand new ink cartridges.

Caution! There are ink residues on the old cartridges.

• Make sure not to soil yourself, your clothes or any objects.

• Use a mat to deposit the ink cartridges.

Changing the ink cartridges

The PostBase will prompt you to replace the cartridges when they are depleted.

• Confirm the message.

• Open the M

ENU.

• Choose P

RINT SYSTEM.

• Choose C

HANGE CARTRIDGES.

Maintenance and care

The exchange procedure starts. The PostBase moves the ink cartridges to the exchange position and opens the flap.

Caution! Do not lean on the flap or PostBase might lock the flap and move the ink cartridges into idle position again.

• Follow the instructions on the display.

The required steps are described in detail below.

Removing the ink cartridges

After the PostBase has unlocked the flap:

• Unlock the ink cartridges: At the knurled handles, push the ink cartridges down and slightly forward.

• Take both

ink cartridges upward and out of

the socket.

PostBase Mailing System

Inserting new ink cartridges

Caution! Insert ink cartridges only when they have adapted to the ambient temperature of the franking machine (e.g. after storage in the basement or transport in a cold car). Otherwise, correct calibration will be impossible.

• Take the new ink cartridges out of the packing.

• Remove the nozzle protection from the ink cartridges.

For details, please refer to the instruction leaflet that comes with the ink cartridges.

• Hold the ink cartridges so the contacts are facing to the rear of the franking machine.

• Insert the ink cartridge into the socket.

• Push the ink cartridge all the way down. You can feel the ink cartridge engage.

• Insert the second ink cartridge in the same way.

Maintenance and care

• Close the flap of the print system by pushing it down on the lower right corner.

Calibration After cartridge exchange, the ink cartridges

are calibrated. You can monitor the progress in the display. Please be patient until calibration is complete.

Cleaning After calibration, the ink cartridges will be

cleaned. Cleaning is performed automatically.

Aligning ink cartridges

The PostBase continues by aligning the ink cartridges and prompts you to place a letter.

• Place an empty envelope for the test print.

The PostBase prints a test print.

• On the test print, determine the numbers where – the horizontal lines are as exactly next to

each other as possible and

– the vertical partial lines are as exactly

above each other as possible.

PostBase Mailing System

Correctly aligned

The ink cartridge are correctly aligned when horizontal and vertical partial lines form one line each at number 5

• Press F

INISH to quit the procedure.

Not aligned correctly

When horizontal and/or vertical partial lines do not form one line each at number 5

• Press C

HANGE to continue the procedure of

ink cartridge alignment.

Horizontal line

• Type the number where the horizontal partial lines are as exactly next to each other as possible.

(If necessary: Press CE to clear the displayed number.)

• Confirm with C

ONTINUE.

Vertical line

• Type the number where the vertical partial lines are as exactly above each other as possible.

(If necessary: Press CE to clear the displayed number.)

• Confirm with C

ONTINUE.

• Place an empty envelope for another test print.

• Assess the test print. If necessary, repeat the alignment procedure until a correct alignment has been obtained.

Maintenance and care

10.3 Aligning ink cartridges

You must align the ink cartridges when there are shifts in the franking imprints. Alignment will ensure your imprints are free of shifts.

Starting the alignment procedure

• Open the M

ENU.

• Choose P

RINT SYSTEM.

• Choose A

LIGNMENT in the submenu.

The PostBase starts the alignment procedure. Follow the instructions on the display.

For a detailed description of the procedure, please refer to pages 85/86.

PostBase Mailing System

10.4 Cleaning the print system

10.4.1 Starting automatic print system cleaning

You should start automatic print system cleaning only if the quality of the imprint is not good enough (e.g. blank spots in the imprint after longer periods out of use).

Cleaning

• Open the M

ENU.

• Choose P

RINT SYSTEM.

• Choose C

LEANING in the submenu.

A message informs you about the cleaning process in progress.

• Check the quality of the imprint with a test print (see page 40).

Intensive cleaning

You should start intensive cleaning if normal cleaning fails to improve the print quality to your satisfaction.

• Open the M

ENU.

• Choose P

RINT SYSTEM.

• Choose I

NTENSIVE CLEANING in the

submenu.

A message informs you about the cleaning process in progress.

• Check the quality of the imprint with a test print (see page 40).

In case of stubborn soiling, even intensive cleaning may be unable to improve the print quality as desired. In such cases, you can manually clean the cartridges (see page 89).

Maintenance and care

10.4.2 Cleaning ink cartridges by hand

Caution! Inexpert cleaning can damage the ink cartridges and render them useless. Heed the following hints to avoid damage to the print system:

• In case of print quality issues, always run the cleaning functions of the franking machine accessible from the M

ENU first. Read chapter 10.4.1 on

page 88.

• You should manually clean the ink cartridges in exceptional cases only where intensive cleaning fails to restore the normal print quality.

• For cleaning, make sure to use a soft, lint free cloth moistened with demineralized water. Small fibers could clog the nozzles. Too hard or dry cloths could scratch the nozzle plate. Such scratches make the ink cartridge useless because they prevent the ink-jet from being correctly positioned during printing.

• Never use any chemical cleansers either.

Move the ink cartridges into the change position.

• Open the M

ENU.

• Choose P

RINT SYSTEM.

• Choose C

HANGE CARTRIDGES in the

submenu.

Removing the cartridges

• Remove one cartridge as usual (see page 83).

Cleaning

• Moisten a lint free cloth with demineralized water.

You can also use distilled water or normal tap water if demineralized water is not at hand. The minerals contained in tap water could, however, leave residues in the print head.

PostBase Mailing System

For best cleaning results, use FP contact cleaner and cleaning cloths contained in the clean & renew cleaning kit offered by Francotyp-Postalia.

• Hold the cartridge as shown in the picture. The nozzles must point downwards

• Slowly and carefully wipe the print head with the cloth in the direction of the arrow. Repeat this action several times.

The water will blend with ink residues and clean the nozzles.

• Reinsert the cartridge.

• Remove the second cartridge and clean it in the same manner.

• Reinsert the cartridge.

• Close the flap of the print system.

• Align the cartridges (see chapter 10.3, page 87).

10.5 Print system: displaying filling level

• Open the MENU.

• Choose P

RINT SYSTEM.

• Choose I

NFORMATION in the submenu.

The PostBase displays the filling level of the ink cartridges.

Maintenance and care

10.6 Replacing the transport brush

Caution! Make sure not to soil yourself, your clothes or any objects. Use a mat to deposit the drawer.

Caution! As long as the print system is in printing position, the drawer is locked. Do not pull out the drawer by force. Wait until the print system moves into idle position, then remove the drawer.

• Unlock the drawer by pushing the drawer latch lever upward.

• Pull the drawer to the front and out of the housing.

• Deposit the drawer on a mat.

Remove worn-out transport brush

The transport brush is held in the brush carrier by two teeth on the right side.

• Grab the bristles, pull the worn-out transport brush to the left and pull it upwards out of the brush carrier.

Teeth

PostBase Mailing System

Insert new transport brush

• Insert the new transport brush into the brush carrier with the spline facing the front.

• Push down the brush on the right side until it locks into place beneath the two teeth.

• Push the drawer back in all the way. Make sure it engages properly on both sides.

PostBase is ready for operation again.

Spline

Maintenance and care

10.7 Feeder (optional)

10.7.1 Filling with sealing liquid

Each feeder comes with a bottle of ‘sealit’ sealing liquid. We recommend using the supplied liquid. This special sealing liquid is available from Francotyp-Postalia.

Warning! Switch off the PostBase mailing system and all components connected to it prior to topping up sealing liquid.

Warning! Be extremely careful when handling liquids. If you fill the sealant tank, make sure not to wetten any parts connected to the mains. If this should happen, immediately pull the power plugs. Have the PostBase mailing system checked by the service before using it again.

• Switch off the mailing system.

• Open the flap by pressing the release button.

PostBase button

PostBase Mailing System

• Remove sealant tank out of housing.

• Unscrew sealant tank cover.

• Fully empty sealant tank and, if necessary, clean it.

• Fill the sealant tank with ‘sealit’ sealing liquid.

• Place sealant tank screw cover and tighten.

• Turn sealant tank upside down in a nondangerous area (e.g. over a sink) to check if the cover is well sealed.

Maintenance and care

• Insert sealant tank into the housing with the cover downward.

• Close the flap.

10.7.2 Adjust moistening level

With the help of the supplied spacer ring, the moistening level can be adapted to the letters accordingly. Depending on the position of the spacer ring, moistening of the envelope flaps can be reduced or increased.

Warning! Switch off the PostBase mailing system and all components connected to it prior to adjusting the moistening level.

• Switch off the mailing system.

• Remove sealant tank out of the housing (for further information see chapter 10.7.1 on page 93).

At the rear of feeder:

• Carefully pull out to the back the sealant tray (see page 98).

PostBase button

PostBase Mailing System

Normal moistening

With this setting, you achieve best results in most cases.

• Position the spacer ring so that the teeth are facing down and the lug on the tray is placed between the guides. The teeth have to nip into the cut-outs of the tray.

Reduce moistening

• Position the spacer ring so that the teeth are facing up and the lug on the tray is placed between the guides.

• Insert the sealant tray into the housing until it clicks into place (see page 99).

• Insert sealant tank into the housing with the cover downward. Close the flap (see page 95).

Spacer ring

Lug

Spacer ring

Lug

Maintenance and care

10.7.3 Cleaning / changing the moistening sponge

The sponge for moistening the envelope flaps should be cleaned regularly (e.g. always after weekend). Check the condition of the sponge and replace it if exhausted. We recommend always keeping a new sponge in reserve.

Warning! Switch off the PostBase mailing system and all components connected to it prior removing the sealant tank and changing the sponge.

• Switch off the mailing system.

• Open the flap by pressing the release button.

PostBase button

PostBase Mailing System

• Remove sealant tank out of the housing and put it at a safe place.

At the rear of feeder:

• Carefully pull out to the back the sealant tray.

• Empty sealant tray.

• Lift the basket with the sponge out of the tray.

• Clean sponge or replace with a new one.

• Put a new sponge (with basket / sponge holder) into sealing liquid before inserting it, and let soak completely. The flaps are thus correctly moistened from the first letter on.

• Carefully insert the basket with sponge into the tray until basket and tray are flush. Mind the position of the cut-out.

Basket / sponge holder

Sponge

Cut-out

Maintenance and care

• Check if the basket is correctly seated: It must rest on the extreme left in the tray and close on top in a flushed manner.

• Insert the complete tray into the housing until it clicks into place.

• Check if the sponge is correctly seated. It should be directly below the moistening felt and brush.

• Fill ‘sealit’ sealing liquid into sealant tank. Check for leakages. (For further information see chapter 10.7.1.)

• Insert sealant tank into the housing with the cover downward.

Checks:

Basket on the extreme left

Basket flushed on top

PostBase Mailing System

100

• Close the flap.

10.7.4 Cleaning / changing the moistening brush

• Switch off the mailing system.

• Open roller transport by pressing on release key.

Roller transport moves upward.

Now you have access to the moistening brush beneath the roller support.

PostBase button

FP Mailing Solutions Postbase Mailing, Postbase System Operator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual