Target audienceThis Reference Guide is intended for operators and administra-
tors of the PostBase Vision mailing system.
ContentsThis Reference Guide describes the installation and commis-
sioning, the proper use as well as cleaning and maintenance of
the PostBase Vision mailing system. Functions that are only
available for particular system configurations are marked by an
additional note, e.g. (optional).
Further documentsThe Installation and safety manual is an excerpt from this Ref-
erence Guide. It contains information for your safety and
describes how to set up and commission the PostBase Vision
mailing system.
The Quick Reference Guide (leaflet) provides an overview of
the most important functions for everyday use.
In this Reference Guide, the product name appears in its plain
form “PostBase Vision”.
The following keywords and signs identify the safety instructions
and additional information in this manual:
Warning! indicates a potentially hazardous situation which
could result in death or serious injury if disregarded.
Caution! indicates a potentially hazardous situation which
could result in minor or moderate injury if disregarded.
Caution! indicates an increased risk or a risky situation which
could result in damage to property if disregarded.
A tip offers advice or additional suggestions for improving the
operation.
IllustrationsThe display illustrations in this manual are examples that may
differ from the actual display on your PostBase Vision.
The explanation of the safety signs and product safety labels on
the PostBase Vision mailing system can be found on page 173.
Contents
About this Reference Guide _____________________________________ 2
1 For your safety ________________________________________________ 8
2 PostBase Vision mailing system – Short profile ____________________10
2.1Things worth knowing about the PostBase Vision ______________10
2.2PostBase Vision postage meter ____________________________ 13
3 Installation and commissioning _________________________________ 17
Step 1:Unpacking and checking the contents of the package _________ 17
Step 2:Assembling the PostBase Vision _________________________20
Step 3:Assembling the sealer (optional) ___________________________22
Step 4:Connecting the PostBase Vision _________________________23
Step 5:Turning on the PostBase Vision __________________________25
Step 6:Installing the PostBase Vision ___________________________ 25
Step 7:Installing the PostBase Vision Feeder (optional) _______________ 31
4 The basics of operation ________________________________________37
4.1Turning the PostBase Vision on / off ________________________ 37
17.2Possible causes and remedy ____________________________ 152
17.3Remedying a letter jam _________________________________ 163
17.4Inserting the letter guide at the ramp (PostBase Vision Feeder) ______ 165
17.5Correcting the moistening felt position on the rocker (Sealer) _____ 166
17.6Removing / inserting the security device ____________________ 167
17.7Manually moving the ink cartridge to the exchange position _____ 169
18 Decommissioning and disposing of the mailing system ____________ 172
Appendix
Graphical symbols, safety signs and product safety labels on the
PostBase Vision mailing system __________________________________ 173
Glossary ____________________________________________________175
Technical Data _______________________________________________ 177
Product variants and equipment __________________________________ 181
Supplies ____________________________________________________182
The Security Device (PSD) ______________________________________ 182
License _____________________________________________________183
Security Declaration for data usage _______________________________185
United States Patents __________________________________________ 185
FCC Compliance Statement _____________________________________ 186
Index _______________________________________________________187
Service _____________________________________________________195
Contents
7
PostBase Vision
8
1For your safety
The PostBase Vision complies with the relevant safety regulations for information
technology equipment in office environments.
Before installing, commissioning and using the PostBase Vision mailing system,
please read this safety information carefully.
For your own safety, please observe the following instructions:
Proper use
• PostBase Vision is a digital mailing system with ink-jet print technology for
metering mail.
• The PostBase Vision mailing system is intended only for use in enclosed offices or
office-like environments. Observe the operating conditions specified in the “Technical Data” section.
• The PostBase Vision mailing system is intended exclusively for processing mail
pieces in accordance with the specifications described in the “Technical Data” section.
Prevention of electrical hazards
• Operate the PostBase Vision mailing system only on a grounded single-phase
power socket. Make sure that the power connection conforms to the power requirements indicated on the type plates.
• Make sure the sockets for connecting the PostBase Vision mailing system are
close by and easily accessible at all times.
• Unplug the PostBase Vision mailing system power plugs from the sockets in case
of an emergency.
• Take care to ensure that no foreign objects penetrate the PostBase Vision mailing
system interior.
• Be extremely careful when handling liquids.
• When refilling the sealing liquid, make sure that no live parts become wet.
• Unplug all power plugs of the PostBase Vision mailing system prior to cleaning the
mailing system.
Prevention of mechanical hazards
• Keep long hair, fingers, loose clothing pieces, neck ties, scarves, jewelry and the
like away from moving machine parts.
• Do not remove any parts of the housing.
• Do not remove any equipment related to safety or protection. Do not make them
inoperative or unable to function.
For your safety
Accessories and consumables
• We recommend to use only approved FP equipment and FP original parts.
The manufacturer FP has established reliability, safety and applicability. The manufacturer cannot assess the reliability, safety and applicability for products not
approved by FP, and therefore not vouch for such products. Full functionality of the
PostBase Vision mailing system is only guaranteed at the time of delivery if original
Francotyp-Postalia ink cartridges are used.
• Use the supplied power and connection cables or cables that have been approved
by Francotyp-Postalia. Make sure that the cables are not damaged.
• When handling ink cartridges, observe the hazardous substance labeling and the
product information enclosed with each package.
Avoid eye contact with the ink. Ingestion of the ink can be harmful to health. Keep
the ink cartridges away from children. Detailed information can be found on the
safety data sheet, available at sdb.francotyp.com.
General safety instructions
• Install and commission the PostBase Vision mailing system as described in the
“Installation and commissioning” section.
• Never transport the PostBase Vision mailing system by attachments such as weighing platform, label compartment, display or drawer. The best way to transport the individual components is to hold them on the side at the bottom in the recesses on the
housing.
• If the mailing system was previously in a cold environment (i.e. below 50 °F /
10 °C): Unpack the mailing system and wait at least two hours before connecting
and commissioning the PostBase Vision mailing system. The PostBase Vision
needs this time to adapt to the environmental conditions. Any condensed moisture
will escape.
• The “PostBase Vision Feeder” is designed for operation on the PostBase Vision
postage meter. It is not permissible to operate the Feeder without the
PostBase Vision postage meter.
• Only have maintenance and repair work carried out by qualified personnel
approved by Francotyp-Postalia. Otherwise any warranty claims may become void.
• Note: When a letter is fed, letter transport will start automatically after a short delay.
Do not be startled.
9
PostBase Vision
10
2PostBase Vision mailing system – Short profile
2.1Things worth knowing about the PostBase Vision
PostBase Vision, the new mailing system from the PostBase
series for small to medium-sized mail volumes. It is characterized by its intuitive operation via the 5-inch large swiveling color touch display. The new inkjet print system with
only one ink cartridge ensures clean, offset-free prints.
Modular designThe modular design allows the mailing system to be flexibly
adapted to the structure and quantity of your outgoing mail.
The basic model consists of the PostBase Vision postage
meter with scale, hand feed tray and catch tray.
This basic model can easily be expanded with optional components, e.g. for automatic feeding of shipments from the
stack.
The PostBase Vision mailing system is available in various
versions with cycle speeds ranging from 35 letters per
minute to 85 letters per minute.
Intuitive operationAfter turning on at the touch of a button, the clearly arranged
operator guidance in the touch screen always takes you
quickly and safely to the desired destination.
PostBase Vision also shows what to do on the display for
tasks that are not everyday occurrences, such as changing
the ink cartridge. Thanks to this operating concept, even
inexperienced and occasional users can quickly get to grips
with the PostBase Vision mailing system.
MeteringTo meter, simply place the letter on it – the PostBase Vision
Letters as
advertising medium
will seize the letter and meter it, after which it is exited to the
right side ready for dispatch.
Metering is possible on mail pieces made of ink-absorbing
material – postcards to 0.4" (10 mm) thick letters in ISO B4
format – and special self-adhesive labels.
In addition to printing postage, you can print two custom
advertisements of your choice on every mail piece you
send. These can be graphic advertising motifs, text messages or information displayed as QR code (optional).
PostBase Vision mailing system – Short profile
Load postageEasily load postage for metering from the data center direct-
ly into your mailing system. If desired, PostBase Vision will
also ensure that you have sufficient credit and will prompt
you to visit the postage shop if necessary.
Remote services:
Flexible and up to date
The PostBase Vision ensures you are always using the current postage rates. Whether new postage rates, advertising
motifs or machine software – all updates are loaded directly
into your mailing system via synchronization.
Access controlThe PostBase Vision mailing system can be protected
against unauthorized use via a PIN.
www.discoverFP.comThe discoverFP customer portal is available to all users of
the PostBase Vision mailing system.
Your password-protected access will provide you with all
the important information about your mailing system, for
example, the complete overview of your data (orders, contracts, invoices, …), information on available updates, the
accessories shop and consumables and much more.
The discoverFP customer portal is also the place where you
can conveniently manage cost accounts, user profiles and
advertising motifs from your laptop / PC. A number of convenient reporting functions are available on the customer
portal for evaluating the consumption data of your mailing
system.
11
Additional functionsThe PostBase Vision mailing system offers a range of con-
venient additional functions. Among these are:
– The space saving, integrated scale quickly and reliably
determines the weight for letters and parcels. The determined weight directly affects the product settings.
– Shortcut function for frequently used postal products.
– Cost account function for recording and evaluating
postage costs by cost account.
– Label printing. The PostBase Vision can print self-
adhesive labels, for large or thick mail pieces or for
envelopes that are not suited for ink-jet printing.
– Print lists of register states and loading report.
– Variable imprint offset for changing the meter imprint
position on the envelope.
PostBase Vision
12
OptionsThe following options are available for expanding the basic
model and enhancing its functionality:
– PostBase Vision Feeder (automatic feeder with sealer).
The letters are removed individually from the stack,
optionally moistened and sealed and then transferred to
the postage meter.
– Sealer. Manually pass the open envelope through the
sealer. The moistened flap will be closed in the
PostBase Vision during subsequent metering.
– For larger mail volumes, the Drop Stacker with a capac-
ity of up to 250 letters (format: ISO DL, contents: 1 sheet
ISO A4) is the practical alternative to the catch tray.
The items ejected by PostBase Vision fall into the Drop
Stacker and are carefully stacked there. The finished mail
pieces can be easily removed from there in stacks – even
during operation.
– Differential weighing is a special weighing mode of the
integrated scale that helps you save time when weighing
and metering large amounts of similar mail pieces.
– Received stamp for labeling incoming mail.
PostBase Vision mailing system – Short profile
Label compartment
ON/OFF button
Catch tray
Scale with weighing platform
Drawer
Access flap to print system
Drawer latch lever
Hand feed tray (illustrated here)
Optional: manual sealer
Stylus for touch screen operation
(is inserted on the right of the
display housing)
Touch screen
(motor adjustable)
2.2PostBase Vision postage meter
13
14
USB port
Power connection
PC connection
(not used)
Ethernet / LAN port
Cover flap, at rear
Revenector security device
Slider for unlocking
the security device
Type plate
(on the bottom side)
CAN BUS
(Feeder connection)
Emergency release
for ink cartridge
PostBase Vision
Postage meter – rear view
PostBase Vision mailing system – Short profile
Brush for moistening
envelope flaps
(under roller transport)
Flap with viewing pane, below
– Sealant tank
– LED status indicator
Letter guide (adjustable)
Ramp
Seal / non seal switch
Open flap:
Press key
Roller transport
Release key (move
roller transport upward)
Letter receiving tray
(inclination adjustable)
Safety sign
Pendulum
Sensor for
letter detection
2.3PostBase Vision Feeder (optional)
15
PostBase Vision
Power connection
Termination plug (plugged in
the factory)
Tray
with sponge
Catches (lugs) for coupling
with the postage meter housing
CAN BUS (connection to
postage meter)
Type plate
16
Feeder – rear view
Installation and commissioning
3Installation and commissioning
This chapter describes how to set up and commission the PostBase Vision mailing
system in the following versions
– with hand feed tray (basic model)
– with manual sealer
– with the “PostBase Vision Feeder”.
Caution! Carry out the steps for commissioning the PostBase Vision mailing
system in precisely the given order. Only in this way it is possible to ensure
the successful commissioning of your mailing system.
Step 1:Unpacking and checking the contents of the package
• Unpack all packages.
Keep the packing. Use it again if you need to
transport the mailing system or send it in to
the Customer Support.
17
• Check that the contents of the packages
are complete and free from any damage.
The scope of delivery is listed on the
following pages.
Warning! Damage or the absence of parts
can lead to injuries and hazards due to
electrical voltage.
Do not start operating the PostBase Vision
mailing system if parts are damaged or missing. Please contact the Francotyp-Postalia
Customer Support.
PostBase Vision
1
2
3
4
5
6
7
8
9
10
1
2
18
PostBase Vision postage meter
(1 box)
Scope of delivery
Standard configuration
:
1 PostBase Vision postage meter
2 Weighing platform
3 Ink cartridge (packaged)
4 Hand feed tray
5 Power cable
6 Ethernet cable
7 Catch tray and stop
8 Labels
9 Installation and safety (brochure)
10 Quick Reference Guide (leaflet)
Extra delivery (by e-mail or post)
❑ R-PIN (Repository-PIN)
Optional, only if ordered separately
Sealer
(1 box)
1 Manual sealer
2 Bottle of SEALIT (sealing liquid)
Installation and commissioning
1
3
4
5
6
2
Optional, only if ordered separately
19
PostBase Vision Feeder
(2 boxes)
Drop Stacker
(1 box, not illustrated)
1 Feeder (automatic feeder with sealer)
2 Power cable
3 Bottle of SEALIT (sealing liquid)
4 Replacement sponge holder with sponge
5 Ramp
6 Pendulum
The delivery package of the Drop Stacker is
shown and listed in the installation instructions which come together with the Drop
Stacker.
PostBase Vision
Long slot
20
Step 2:Assembling the PostBase Vision
Installation siteThe installation site for the PostBase Vision
mailing system must meet the following
requirements:
– Firm, level, low vibration and horizontal
base, which offers sufficient space for the
mailing system in the ordered version.
The dimensions of the individual components can be found at page 177.
– Room temperature in the range from 59 °F
to 95 °F / 15 °C to 35 °C.
– No direct sunlight.
– Relative humidity within a range of 15 % to
80 %, non-condensing.
– Power socket in the immediate vicinity.
– Network connection with internet access.
• The PostBase Vision postage meter must
be placed on a suitable surface.
• Remove the protective film from the
display.
Assembling the weighing platform
• Hold the weighing platform as shown in
the illustration and place it onto the scale
receptacle. The long slot in the foot of the
weighing platform must slide in the coun-
terpart on the scale receptacle.
Installation and commissioning
Catches
Assembling the catch tray
• Attach the catch bracket to the catch tray:
To do this, insert the catch bracket into the
guides on the underside of the catch tray.
• Place the catch tray to the right of the
postage meter.
• Slightly lift the postage meter on the right
side. The bottom side of the housing
features slots where the catch trays are
fastened.
• Slide the catch tray under the postage
meter so that the catches engage in the
slots.
• Carefully place the postage meter on the
catch tray.
Assembling the Drop Stacker
Instead of the catch tray, the optionally available Francotyp-Postalia Drop Stacker can be
placed to the right of the postage meter.
For details on setting up the Drop Stacker,
refer to the installation instructions supplied
with the Drop Stacker.
21
Attaching the hand feed tray
(only on the basic model)
• Place the hand feed tray for manually feeding the items to the left of the postage
meter.
• Slightly lift the postage meter on the left side
and push the hand feed tray towards the
postage meter so that the front sides are
flush.
• Carefully lower the postage meter so that
the catches of the hand feed tray engage in
the slots on the bottom side of the postage
meter.
PostBase Vision
22
Step 3:Assembling the sealer (optional)
The sealer is positioned to the left of the
postage meter instead of the hand feed tray.
The catches on the right side of the sealer
and slots (on the left side of the bottom side
of the postage meter) mechanically couple
the two components and fasten them in
position relative to each other.
Assembling the sealer
• Place the sealer to the left of the postage
• Gently lift the postage meter on the left side
• Carefully lower the postage meter so that
meter.
and push the sealer towards the postage
meter so that the front sides are flush.
the catches of the sealer engage in the
slots on the bottom side of the postage
meter.
Filling with sealing liquid
• Swivel the cover of the filling opening to the
side.
Installation and commissioning
• Fill sealer with SEALIT sealing liquid.
• Check the filling level. The sealer should
be filled roughly up to the “max” mark.
• Close the filling opening with the cover.
• If necessary: Dry the sealer outside.
23
Step 4:Connecting the PostBase Vision
Caution! If the PostBase Vision was previously in a cold environment (i.e. below 50 °F /
10 °C): Wait at least 2 hours after unpacking
before connecting the postage meter. The
PostBase Vision needs this time to adjust to
the environmental conditions.
Caution! Do not connect the PostBase Vision
Feeder (the optional automatic feeder) until
Step 7. The PostBase Vision postage meter
must be fully installed to do this. Otherwise
the Feeder will not be recognized by the postage meter. The mailing system will not work.
PostBase Vision
Ethernet cable
Power cable
24
Warning! Danger from electrical voltage if
improperly connected.
• Use the supplied power and connection
cables or cables that have been approved
by Francotyp-Postalia. Make sure that the
cables are not damaged.
• Only connect the PostBase Vision to a
grounded single-phase power socket.
Make sure that the power connection conforms to the power requirements indicated
on the type plate.
• Make sure that the power socket is nearby
and easily accessible at all times.
Connection
Computer Network / Router
If you want the PostBase Vision to use the
wired connection to your local area network
(LAN):
• Connect the Ethernet cable to the postage
meter and the local network / router.
Power connection (electric)• Plug the power cable into the power
connection for the postage meter.
• Only then plug the power cable into the
power socket.
Step 5:Turning on the PostBase Vision
• Press the ON/OFF button.
The LED lighting (button, weighing platform
and letter entrance area) lights up and the
system starts. The progress of the process
can be followed on the display.
PostBase Vision greets the user – acoustically accompanied – and finally starts the
installation procedure.
Step 6:Installing the PostBase Vision
For information on using the touch screen
and stylus, the “swiping” method of operation
and other basic functions are described in the
reference guide, “The basics of operation”
chapter.
Installation and commissioning
25
The PostBase Vision will guide you step-bystep through the installation procedure. Simply follow the instructions on the display.
• Have the R-PIN ready (received separately
from the rest of the delivery).
Language
• Tap the desired language.
• Confirm the selection with the C
button and resume the installation.
ONTINUE
PostBase Vision
26
Connectivity settings
Default settings for an Ethernet connection
are stored for contacting the FP infrastructure. Establishing the connection should run
seamlessly with these settings.
To test the connection to the FP infrastructure with this default setting:
• Tap the CONTINUE button.
If no connection is established, the “Connectivity Settings” must be adjusted:
• Tap C
HANGE to open the entry wizard for
setting up the network connection.
• First select the desired connection type.
• Confirm the selection and continue with the
CONTINUE button.
• Set the appropriate parameters for the network step by step. If necessary, ask your
network administrator.
The “Connectivity Settings” overview
shows and explains the possible settings
(see page 115).
Caution! During the further course of installation, the PostBase Vision may start up
multiple times. Do not disconnect the
PostBase Vision from the power supply.
Installation and commissioning
R-PIN
• Enter the R-PIN (Repository-PIN).
• Confirm with CONTINUE and resume the
installation.
Synchronization …
PostBase Vision now loads software and
data and then restarts.
• Follow the information and instructions on
the display.
Inserting the ink cartridge
27
•Tap C
Note:
ONTINUE to insert the ink cartridge.
Do not touch the cover flap of the print
system or otherwise obstruct the automatic
opening.
PostBase Vision moves the print system to
the change position and then opens the
cover flap. The flashing green LED indicates
that no cartridge has been inserted yet.
The screen sequence in the display shows
the sequence of the cartridge change.
The insertion of the cartridge is described in
detail below.
PostBase Vision
28
Caution! The ink causes severe eye irritation
and can cause allergic skin reactions. Ingestion of the ink can be harmful to health.
• Observe the hazardous substance mark-
ing on the cartridge packaging and the ink
cartridge.
• Avoid eye contact with the ink.
• Avoid ingestion of the ink.
• Keep the ink cartridges away from children
• Open the cartridge packaging.
• Remove the ink cartridge from the
packaging.
• Pull off the safety strip (nozzle protection).
Installation and commissioning
Catch
LED
• Hold the ink cartridges so the contacts are
facing to the rear of the PostBase Vision.
The green arrow on the cartridge points to
the green catch on the cartridge holder.
• Insert the ink cartridge into the cartridge
holder.
• Press the ink cartridge down and click it
into place at the rear.
If the cartridge is inserted correctly, the green
LED lights up continuously.
29
• Close the cover flap of the print system:
In the area of the PostBase Vision logo,
press down the cover flap until the lock
engages.
PostBase Vision
Icon:
Full cartridge
30
Please wait: The PostBase Vision will now
prepare the cartridge for use.
PostBase Vision displays the “Full cartridge”
icon in the menu bar.
Load postage / Contact data center
In order to meter, the PostBase Vision must
have corresponding postage credit. This requires contact with the data center.
• Follow the instructions on the display.
Home screen (example)Installation complete
When PostBase Vision displays the Home
screen, the postage meter installation has
been successfully completed.
To install the “PostBase Vision Feeder”, continue with Step 7.
ENU button is used to access other
The M
system settings (e.g. PIN protection, standby
time).
Volume, display inclination and brightness
can be adjusted directly on the display frame.
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