Further documentsThe Installation instructions (flyer) and the First steps
Please read this manual before installing and using the PostBase mailing system. Please keep this manual near the system
for quick reference.
manual which were supplied with your mailing system contain
all relevant information on installing, commissioning and
handling the PostBase mailing system.
Information on available product variants and country-specific
particularities can be found in the Addendum to the Operator Manual
This manual covers all configurations and equipment options of
the PostBase mailing system. Functions that are only available
for particular system configurations are marked by an additional
note, e.g.
Functions or information that are not available in all countries
are identified as
As currency, Euros are used exemplarily.
(if available in your country).
(optional).
not available in all countries.
In this manual, the product name appears in its plain form
‘PostBase’.
The following keywords and signs identify the safety tips in this
manual:
Warning! indicates a potential hazard that may result in injury.
Caution! indicates a potential hazard that may result in dam-
age to the mailing system or impair the franking process.
Caution! indicates an automatic machine operation that may
result in the user being startled.
The following symbols and text features are used in this
manual:
• Bullets precede instructions.
– Dashes precede list items.
Menu names and options from the operating menu are written
in small capitals, e.g. M
ENU.
A tip offers advice or additional suggestions for improving the
operation.
Contents
About this Manual _____________________________________________ 2
12 Tips for troubleshooting ______________________________________ 116
12.1Error messages and help ________________________________116
12.2Removing letter jams in the franking machine ________________ 124
12.3Removing letter jams in the feeder ________________________125
12.4Correcting the moistening felt position on the rocker
(sealer) _____ 126
12.5Cleaning the sensors of the PostBase ______________________ 127
12.6Cleaning the sensors of the feeder ________________________129
12.7Removing / inserting the security device ____________________130
12.8Manually ejecting the ink cartridges ________________________ 132
12.9Calibrating the touch screen _____________________________133
13 Decommissioning and disposing of the franking machine __________134
PostBase Mailing System
6
Appendix
Overview of symbols __________________________________________ 135
Technical Data _______________________________________________ 140
Declaration of conformity _______________________________________ 144
License _____________________________________________________ 145
Security Declaration for data usage _______________________________ 147
United States Patents _________________________________________ 147
FCC Compliance Statement ____________________________________ 147
External USB modem
Index ______________________________________________________ 149
Customer Support / Warranty ___________________________________ 159
PostBase is a digital mailing system with ink-jet print technology for franking mail.
PostBase complies with the pertinent safety regulations for office information
equipment.
Please observe the following tips for your own safety:
Prevention of electrical hazards
• Operate the PostBase only on a grounded single-phase power socket. Make sure
your office power supply conforms to the power requirements indicated on the
serial number plates.
• Make sure the sockets for connecting the mailing system are close by and easily
accessible at all times.
• Unplug the plugs in case of an emergency. Call the Customer Support.
• Take special care that no foreign objects penetrate the system’s interior.
7
• Be extremely careful when handling liquids.
• When filling with sealing liquid, make sure not to wetten any parts connected to the
mains.
• Unplug the plugs prior to cleaning the PostBase mailing system.
Prevention of mechanical hazards
• Keep long hair, fingers, loose clothing pieces, neck ties, shawls, jewelry and the like
away from moving machine parts.
• Do not remove any parts of the housing.
• Do not remove any equipment related to safety or protection. Do not make them
inoperative or unable to function.
PostBase Mailing System
8
Accessories and consumables
• We recommend to use only approved FP equipment and FP original parts. The
manufacturer FP has established reliability, safety and applicability. The manufacturer cannot assess the reliability, safety and applicability for products not approved
by FP, and therefore not vouch for such products.
• Use the supplied power and connection cables or cables that have been approved
by Francotyp-Postalia. Make sure that cables are not damaged.
• Ingestion of the ink can be hazardous. Avoid contact with the eyes. Keep the ink
cartridges away from children. Further instructions for use are enclosed with the ink
cartridges.
• We recommend to use only the batteries provided by Francotyp-Postalia.
The manufacturer FP has established reliability, safety and applicability. Observe
the instructions enclosed with the battery for correct use and disposal.
General safety tips
• Install the PostBase mailing system according to the instructions.
• Do not use attached parts like the weighing platform, label compartment, display,
drawer, … as ‘handles’ during transport. The best way to handle the components
is to hold them at the lower part of the housing at the clearances on both sides.
• When you move the PostBase from a cold environment (i.e. below 10 °C / 50 °F):
Unpack the PostBase and wait at least 2 hours before connecting the PostBase.
The PostBase requires this period to adapt to the ambient conditions. Any condensation evaporates.
• Use the ‘Feeder PostBase’ only with the PostBase franking machine. It is not possible to operate the feeder without the PostBase franking machine.
• Have maintenance and repair work done only by qualified personnel authorized by
Francotyp-Postalia. Otherwise, your warranty may become void.
• Do not be startled while positioning letters. Letter transport will start after a short
delay.
A short description of the PostBase
Display / touch screen (hinged),
stored in a receptacle on the back of the display housing:
stylus for touch screen operation
Label compartment*
PostBase button:
ON / OFF
To adjust the display
inclination: Press the key
Catch tray
Scale with weighing platform
Letter receiving tray
Drawer
Access flap to print system
Drawer latch lever Hand feed tray* / Sealer*
(here: sealer)
Filler hole for ‘sealit’
Stop edge
Stop
*optional / not all product variants
2A short description of the PostBase
2.1PostBase franking machine – overview
9
10
Battery compartment
(at the bottom)
Power connection
PC connection
CAN BUS / port
Feeder
USB port
LAN port
Flap covering the
Revenector security device
Slider for unlocking the
security device
Emergency release
for ink cartridges
PostBase Mailing System
Franking machine – rear view
A short description of the PostBase
Brush for moistening envelope flaps
(underneath roller transport)
Cover flap, with sealant
tank underneath
(illuminated)
Letter guide (adjustable)
Slope
Seal / non seal
switch
Open flap:
press button
Roller transport
Release key
(move roller transport upward)
Letter receiving tray,
inclination adjustable
Safety sign
Pendulum
11
2.2Feeder – overview
(optional)
PostBase Mailing System
Power connection
Termination plug
(already plugged)
Tray with sponge
Catches (connection to the
franking machine housing)
CAN bus / Connection to franking
machine
(View without pendulum)
12
Feeder – rear view
2.3Things worth knowing about PostBase
Modular designIn its basic version, the mailing system consists of the
PostBase is a digital mailing system featuring a touch
screen and ink-jet print technology.
PostBase franking machine with integrated scale, a
hand feed tray and a letter catch tray.
This basic version can easily be extended with optional
components.
A short description of the PostBase
FrankingTo frank a letter, simply position it with the side to be
printed on facing up – PostBase will seize the letter and
frank it, after which it is exited to the right side ready for
dispatch.
Franking is possible on mail pieces made of inkabsorbing material – postcards to 10 mm (0.4") thick
letters in ISO B4 format – and special self-adhesive
labels.
Letters as advertising mediumIn addition to printing postage, you can print custom
advertisements of your choice and text messages on
every mail piece you send
(not available in all countries).
Download postageLoad postage from the data center directly into your
franking machine – fast, easy and, if need be, 24 hours
aday
(not available in all countries).
Flexible and up to dateThe PostBase franking machine ensures you are
always using the current postal rates. Whether new
postage rates or new adverts – the data center loads
current data directly into your franking machine.
13
Access controlThe PostBase franking machine can be protected
against unauthorized use via a PIN.
Additional functionsThe PostBase mailing system offers a range of
convenient additional functions. Among these are:
– Scale. The space saving, integrated scale quickly and
reliably determines the weight for letters and parcels.
The determined weight directly affects the product
settings.
– Shortcut function for frequently used postal
products.
– Account function for separate registration and billing
of postage costs.
– Print lists of register states and loading report.
– Variable imprint offset for changing the franking
imprint position on the envelope
countries)
.
(not available in all
PostBase Mailing System
14
OptionsThe following features are available for functionality
extension:
– Label dispenser to print self-adhesive labels, for
large or thick mail pieces or for envelopes that are not
suited for ink-jet printing.
– Feeder. Automatic feeder with sealer for the
PostBase. The letters are separated from the stack,
optionally moistened and sealed, and fed to the
PostBase franking machine.
– Sealer. Manually pass the open envelope through the
sealer. The moistened flap will be closed in the
PostBase during subsequent franking.
countries.)
(Not available in all
– Differential weighing. A special weighing mode of
the integrated scale that helps you save time when
weighing and franking large amounts of similar mail
pieces.
– Controlling PostBase via PC software. FP offers
software for controlling and administration of the
franking machine via PC, e.g. Navigator, RemoteOne,
ReportOne, MailOne
(not available in all countries).
Installation
3Installation
Step 1:Unpacking and checking the contents of the package
Warning! Do not start operating PostBase if parts are damaged or missing.
Please contact the Customer Support.
Caution! Carry out the steps exactly in the given order. Also, consult the
installation instructions (fold-out).
• Unpack the packages.
• Check that the contents of the packages
are complete and free from any damage.
15
Keep the packing. Use it again when you
need to transport PostBase or send it in to
the Customer Support.
Scope of delivery
– PostBase franking machine
– Hand feed tray
– Catch tray with stop
– Weighing platform
– Power cable
– USB cable
– Ethernet cable
– Ink cartridge set
– Franking labels
– ‘First steps’ manual
– Installation instructions (flyer).
Optional, only when ordered separately
– Sealer
– External USB modem incl. modem cable
(not available in all countries)
– Feeder incl. slope, pendulum, power cable,
termination plug, replacement sponge
holder with sponge
– ‘sealit’ sealing liquid.
(not all product variants)
(version as ordered)
PostBase Mailing System
16
Step 2:Assembling PostBase
Caution! When you move PostBase from a cold environment (i.e. below
10 °C / 50 °F): Unpack the PostBase and wait at least 2 hours before
connecting PostBase. PostBase requires this period to adapt to the ambient
conditions.
• Choose an installation site with the
following ambient conditions:
– room temperature: 15 °C to 35 °C
(59 °F to 95 °F)
– no direct sunlight
– power socket in the immediate vicinity
– network connection with internet access
or
telephone socket for modem connection
in the immediate vicinity
• Place PostBase on a firm, level, low
vibration and horizontal base.
(not in all countries).
Installation
PostBase with hand feed tray
PostBase with sealer
Caution! Do not connect and install the
feeder until step 6. Prior to this, the
PostBase franking machine has to be
installed completely. Otherwise, the feeder
will not be recognized and the mailing system
will not work.
17
Details on how to assemble the modules can
be found on the following pages.
PostBase Mailing System
Slot, long
18
Catch tray: attaching the stop
• Attach the stop to the catch tray:
Slide the stop into the guides on the catch
tray bottom.
Mounting the weighing platform
• Hold the weighing platform such that the
long slot in the weighing platform foot
points to the front.
• Place the weighing platform onto the scale
receptacle from above. The long slot of the
weighing platform must slide in the
counterpart on the scale receptacle.
• Press down slightly on the weighing
platform with your flat hand.
Mounting catch tray and feeding device
• Place the respective attachment next to the
franking machine (see overviews on previous page).
• Slightly lift the franking machine on the side
on which you wish to mount the attachment. The bottom side of the housing features slots where the attachments are
fastened.
• Push the respective attachment underneath the franking machine such that the
catches on the attachment engage in the
slots.
• Put the franking machine carefully down.
Installation
Sealer: filling ‘sealit’ sealing liquid
• Swing the filler hole lid aside.
• Fill the sealer with ‘sealit’ sealing liquid.
• Check the liquid level.
The liquid level in the sealer should roughly
reach to the ‘max’ mark.
19
• Swing the filler hole lid back on.
• If necessary: dry the sealer outside.
PostBase Mailing System
Plug the power plug into the franking
machine’s power connection. Then plug
the power cable into the power socket.
Connect the franking machine
to a local area network (LAN).
Connect the
franking machine to a PC.
20
Step 3:Connecting PostBase
Warning! Use the power and connection cables provided with the PostBase
or approved by Francotyp-Postalia. Make sure that cables are not damaged.
Connect PostBase only to a grounded single-phase power socket. Make sure
your office power supply conforms to the power requirements indicated on
the serial number plates.
Make sure the socket for connecting PostBase is close by and easily
accessible at all times.
Step 4:Installing PostBase
PostBase button
Installation
• Turn PostBase on: Press the PostBase
button.
The display lighting and button illumination
switch on. PostBase performs a self test and
then starts the installation procedure.
21
• Follow the instructions on the display.
PostBase will guide you step by step through
the installation procedure:
– Select language
– Set connection parameters
– Enter repository PIN (R-PIN)
– Software update
– Insert cartridges
– Load postage / contact server.
Installation is complete.
For information on handling the touch screen
and an overview of screen elements, please
read chapter 4.6.
PostBase Mailing System
22
Step 5:Setting up PostBase
You can now configure the system settings.
Refer to the Reference Guide, chapter “Advanced settings & system information”.
PIN protection
Cost account feature
Auto Postage Download
Tone signals
Display settings
Language
Standby time
Auto Off
(not in all countries)
Installation
23
Step 6:Installing the feeder
Caution! Prior to connecting and installing the feeder, the PostBase franking
machine has to be installed completely. Otherwise, the PostBase will not
recognize the feeder and the mailing system will not work.
(optional)
• Turn the franking machine off: Press the
PostBase button for three seconds.
Assembling the feeder
PostBase Mailing System
Plug the power plug into the feeder’s power connection.
Then plug the power cable into the power socket.
Connect the feeder to the PostBase
franking machine.
24
Connecting the feeder
Installation
Filling with sealing liquid
Warning! Be extremely careful when
handling liquids. If you fill the sealant tank,
make sure not to wetten any parts connected
to the mains. If this should happen, immediately pull the power plugs.
Have the PostBase mailing system checked
by the Customer Support before using it
again.
• Open the flap by pressing the release
button.
25
• Remove sealant tank out of the housing
and put it at a safe place.
PostBase Mailing System
26
• Unscrew sealant tank cover.
• Fill the sealant tank with ‘sealit’ sealing
liquid.
• Place sealant tank screw cover and
tighten.
• Turn sealant tank upside down in a nondangerous area (e.g. over a sink) to check
if the cover is well sealed.
Installation
• Insert sealant tank into the housing with the
cover downward.
• Close the flap.
27
Attach the pendulum
• Insert the base of the pendulum into the
fixture of the slope.
• Press down on the pendulum until it clicks
into place.
PostBase Mailing System
28
Turning on
• Turn the franking machine back on: Press
the PostBase button.
After rebooting, the PostBase mailing system
with feeder is ready for use.
With the LABEL / FEEDER button, feature
‘batch processing’ is accessible.
The basics of operation
PostBase button
4The basics of operation
In this chapter you will learn about the basic functions of the PostBase mailing system
and how to handle the touch screen.
4.1Turning the PostBase on / off
The franking machine can remain connected to mains all the time to ensure it is
always ready for use. Use the PostBase button to turn the franking machine ON and
OFF.
Turning on
• Press the PostBase button.
The display lighting and button illumination
switch on. The PostBase performs a self test
and then displays the Home screen.
29
Depending on the setting, you are prompted
to choose a user and enter the PIN.
Turning off
• At any time, press the PostBase button for
three seconds to turn the franking
machine off.
The PostBase will complete any current
actions and then switches off. The display
light and PostBase button illumination go out
and the touch screen is deactivated.
PostBase Mailing System
30
Disconnecting the PostBase from mains
Caution! Make sure to always turn the
PostBase off with the PostBase button before
disconnecting the PostBase from mains.
Never pull the power plug or separate the
power supply in any other way before the
printing system has reached its sealed
position. This is the only way to prevent
drying up and to ensure a permanently high
print quality.
• Press the PostBase button for three
seconds to turn the franking machine off.
The display goes out.
• Unplug the power cable from the socket.
4.2Standby
The PostBase franking machine will go to
standby automatically if it is not used for
some time.
The display is dark and the PostBase button
is illuminated in standby. The touch function
is inactive.
You can ‘wake up’ PostBase by briefly
pressing the PostBase button.
4.3Adjusting the display inclination
• Press the key below the display and set
the display in the desired position. The
adaptation mechanism features several
catches.
• Release the key.
The basics of operation
31
4.4Setting up the label dispenser
Caution! We recommend to use only labels that have been approved by
Francotyp-Postalia. The manufacturer FP has established reliability, safety
and applicability. The manufacturer cannot assess the reliability, safety and
applicability for products not approved by FP, and therefore not vouch for
such products
We can ensure correct label processing only when you comply with this.
Folding the label compartment in and out
To fold the label compartment in or out:
• Press on the knurled surface until you hear
a click, then release.
(optional)
Inserting labels
• Remove package band from the package
of labels.
• Insert the complete package (50 labels) in
the label dispenser:
– The side to be printed on faces up.
– Insert the package of labels in direction
of the imprinted arrow as far as it will go.
PostBase Mailing System
32
4.5Setting up the catch tray
• The catch tray can be adapted to different
envelope sizes by displacing the catch
bracket. The stop features several catches
for the most common sizes.
The basics of operation
Scrollbar Slider
4.6Screen elements and operation philosophy
This chapter covers the user interface of the PostBase franking machine. You will
learn how to operate the touch screen, the screen elements and the menus, window
types and symbols.
4.6.1The touch screen
The touch screen is active when the display is lit. To operate the touch screen, simply
touch the screen elements with your finger.
General operation philosophy
You briefly touch the desired screen element
(in the example: the postage button) with
your finger. PostBase performs the
corresponding action.
33
You can operate scrollbars with the arrow
buttons or by touching the slider and moving
it. The setting is updated when you lift your
finger off.
You can also use the supplied stylus instead
of your finger. The stylus is stored in a
receptacle on the back of the display.
PostBase Mailing System
34
ButtonsYou distinguish buttons from the screen
background by a shadow. They can have
various states, depending on the function:
Button can be pressed / is active.
Button is selected / passive.
Confirmation: Button is being pressed.
Button is deactivated / cannot be pressed.
Standard buttonsThe term ‘standard button’ refers to buttons
like for example SAVE, CANCEL, BACK or
CONTINUE.
Depending on the function, the button label
can differ. The CANCEL / BACK button (if
available) is always located in the bottom
right corner of the screen and goes back
one step / level.
4.6.2The Home screen
Info panel:
– Date in franking imprint
– Other information
Current shortcut
Menu
Mailing data
Weight
Postage
Account
Further shortcuts
(optional)
Label printing / automatic feeding
(optional)
Differential weighing
(optional)
Advertising imprints
(adverts / SMS texts)
Product calculation menu
The basics of operation
35
The Home screen appears after the machine was turned on and the start routine has
been successfully completed. It displays the current franking settings.
The postage appears only when all required product details are selected and the set
weight exceeds 0 g (0 oz).
In the Home screen
– you have access to all franking imprint settings
– you frank your mail pieces
– you can weigh your mail pieces
– you can open the Menu.
– current settings are displayed.
Operation philosophy
A function can be edited or selected by simply touching its button.
Depending on the respective function, the PostBase opens a list, an adjustment
menu or a menu offering further options. In the chapters to follow, you will be
introduced to each of the menu and window types and their operation.
PostBase Mailing System
Mailing data
Other mailing data:
scroll with scroll bar
Accept current
settings and return
to Home screen
Current settings
36
4.6.3The Product calculation menu
Calling up the Product calculation menu
By pressing the PRODUCT button the product
calculation menu is opened. Here, you set
the product for the franking imprint.
The left area of the display shows the
available mailing data.
You can scroll the list with the scroll bar if
more than four options are available.
The right area of the product calculation
menu shows the current settings:
– the postage
– the weight
– the date
– the selected mailing data.
The postage and the OK button only appear
if all necessary mailing data were selected
and the displayed weight exceeds 0 g (0 oz).
Selecting mailing data
By pressing the respective buttons, you
select mailing data. The PostBase guides
you through the postage calculation process
step by step.
Press OK to accept the current settings and
to return to the Home screen.
Deselecting mailing data
With the BACK button, the mailing data can be
deleted step by step from the current product
settings.
4.6.4The Menu
More functions
Menu (example)
The basics of operation
Returning to the Home screen
OKWith the OK button, you set the current
selected mailing data for franking and return
to the Home screen.
ACKPressing the BACK button repeatedly deletes
B
the mailing data step by step. By pressing the
button again after having deselected all
mailing data you will cancel the product
selection. The product set last remains set in
the Home screen.
Use the MENU button to open the Menu. From
this Menu you can access the administration
functions, the system settings, and service
functions.
37
Use the arrow buttons to scroll to the next
page and back in the Menu.
PostBase Mailing System
Current setting
Next page: scroll with
arrow button
Current setting
Accept current
settings
Further available options:
scroll with scroll bar
38
4.6.5Lists
4.6.6Adjustment menus
Lists (e.g. for adverts, SMS texts) offer all
available settings in list form.
Use the arrow buttons to scroll forward or
backward.
Press the respective button to select one of
the provided settings and return to the Home
screen.
A separate menu each opens for editing and selecting settings. There are three
types: Lists, input via keypad, and input according to the counter principle.
Lists
The left area of the display shows the
available settings. The current setting is
shown with a dark background. You can
scroll the list with a scroll bar if more than
four options are available.
Press SAVE to accept the current settings and
to quit the adjustment menu.
Press CANCEL to discard your changes and to
quit the adjustment menu.
The basics of operation
Current input
Info text (if any)
Button assigned acc. to function
(here: reset to current date)
Display field
Setting an amount with
the arrow buttons
Input via keypad
Use the keypad in the left area of the display
to input values. The top right text box
indicates your input.
The keypad is always matched to the
respective situation: The button labels
change accordingly, depending on whether
you must type figures or figures and letters.
The bottom left button is assigned a special
function matched to the current operation,
e.g. change between small and capital
letters. The info text informs of special
features and gives additional hints.
Press CE to clear input.
39
Press S
AVE to accept the current settings and
to quit the adjustment menu.
Press BACK to discard your changes and to
quit the adjustment menu.
Input using the counter principle
PostBase may require you to enter values via
a counter principle.
Use the arrow buttons to increase or
decrease the figure in each digit until the
desired amount is displayed in the top right
text box.
Press OK to accept the current settings.
PostBase Mailing System
40
4.6.7Pop-up windows
4.6.8Procedures (wizards)
For some settings, a window covering parts
of the current window opens (pop-up
window). The pop-up prompts you for an
action. Messages and the batch processing
feature also appear as a pop-up.
Some pop-up messages feature autoconfirmation, i.e. they automatically close
after some time.
For more complex settings, e.g. when setting
up connection data, the PostBase opens a
‘procedure’, guiding you through all
necessary actions step by step. Different
window types are used, depending on
requirements.
Press CONTINUE to accept the current
settings and to go to the next step.
You can press BACK to return to previous
steps.
Pressing BACK at the beginning of the
procedure will discard all settings and close
the procedure.
The basics of operation
4.7Test print
Using a test print, you can assess the settings for the franking imprint as well as the
print quality.
Test print (example)According to postal regulations, test prints
are marked as such. Never post test imprints.
Setting a test imprint
The way you set the test print may differ from
the approach described here, depending on
requirements by the respective postal
service. In that case, please refer to the
country-specific addendum to the Operator
Manual.
41
• Set the desired parameters for the franking
imprint (advert, SMS text etc.).
• Press the PRODUCT button in the Home
screen.
• Set the desired product.
Once all necessary mailing data are set, you
can perform a test print. The TESTPRINT
PRODUCT option is shown at the end of the
additional services list.
• Choose TESTPRINTPRODUCT.
PostBase prompts you to position a letter.
PostBase Mailing System
Letter guide face
42
Printing the test print on an envelope
• Insert an empty envelope (or a postcard) in
the hand feed tray:
– side to be printed face up
– the top edge must touch the letter guide
face.
• Push the envelope in direction of the arrow.
PostBase takes up the envelope, prints the
test print and discharges the envelope to the
right.
Printing the test print on a label
• Choose L
ABEL to print the test print on a
(optional)
label.
PostBase prints the test print on a label and
discharges the label to the right.
Positioning an envelope at the feeder
(optional)
• Position an envelope on the feeder:
– side to be printed face up
– the top edge must touch the letter guide
face.
Or, if an envelope has already been
positioned:
• Choose FEEDER.
PostBase seizes the envelope, prints the test
print and discharges the envelope to the
right.
The basics of operation
Data matrix symbol
Offset
Blank spots
Checking the print quality
Make sure the PostBase always provides
clean and legible franking imprints.
• Check the print quality. There must not be
any offsets, blurred or blank spots. Pay
special attention to the data matrix symbol
(if any).
This illustration shows a perfect imprint
(example; the actual appearance of the imprint depends
on the specifications of your national postal service)
.
When there are offsets / shifts in the imprint:
43
• Align the ink cartridges. Read the chapter
“Aligning ink cartridges” in the Reference
Guide.
When there are blurred or blank spots in the
imprint:
• Clean print system. Read the chapter
“Cleaning the print system” in the
Reference Guide.
PostBase Mailing System
Postage
Product details
Advertising imprints
(Advert / SMS text)
Shortcut buttons
(set postal product)
Open Product calculation menu
Open Menu
Change weighing mode
(optional)
Further
information
Further
shortcuts
44
5Setting the franking imprint
Date
This chapter describes the required settings for franking and additional possible
advertising imprints.
Set up the franking imprint by selecting the product and other settings in the
Home screen:
– Postage / postal product (see chapter 5.1)
– Advert imprints (see chapter 5.2)
– Date (see chapter 5.4).
Refer to chapter 5.3 on how to use the ‘imprint offset’ function to laterally displace the
franking imprint position
Detailed information on the franking imprint of your postal service can be found in the
country-specific addendum (if available).
For information on how to use PC software from Francotyp-Postalia
(e.g. Navigator, MailOne) to set the franking imprint, please refer to the
manual provided with the software.
(not available in all countries).
Setting the franking imprint
Shortcut buttonsMore shortcuts
5.1Postage / product
PostBase sets the postage, i.e. the price for the postal product using the chosen
mailing data (destination, type, mail piece dimensions and additional services if
applicable), in conjunction with the displayed weight.
Use the shortcut to fast and easily set up a product. For this purpose, please refer
to the next chapter.
5.1.1Setting a product via shortcut
You can directly view and retrieve up to four products in the Home screen at the touch
of a button. Optionally, there are up to 20 shortcuts available which you can access
via the + button. The franking machine comes ex factory with typical postal products
stored as shortcuts. Upon activation of a new rate table, the shortcuts will be erased
and re-programmed.
45
• Press the desired shortcut button.
If necessary:
• Weigh the mail piece.
The product with the related postage is set
for franking.
Further shortcuts
Optionally, PostBase offers up to 20 shortcuts.
• In the Home screen, press the + button.
PostBase opens a list with all available
shortcuts.
For details on how to save products as
shortcuts via PC software (e.g. Navigator,
MailOne), please refer to the manual
provided with the software.
(optional)
PostBase Mailing System
46
5.1.2Setting postage manually
5.1.3Setting mailing data
(not in all countries)
In the Home screen:
• Press the postage button.
PostBase opens the Product calculation
menu.
• Select appropriate option from the list.
PostBase opens the window where you can
set the postage.
• Enter the desired postage and confirm.
• Confirm with OK.
The postage is set.
In the Home screen:
• Press the PRODUCT button.
PostBase opens the Product calculation
menu.
Selecting mailing data
PostBase prompts you for all required details
regarding the mail piece.
• Select the respective desired setting by
pressing the button.
The selected mailing data appear to the right
in the display.
The postage appears as soon as all necessary mailing data have been selected and the
displayed weight exceeds 0 g (0 oz).
When the desired product is set:
• Press OK to return to the Home screen.
Setting the franking imprint
5.1.4Weighing the mail piece
PostBase offers two weighing modes:
Normal weighing – PostBase determines the weight of every mail piece you place
on the weighing platform (see chapter 5.1.4.1)
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Differential weighing
determines the weight when you remove a letter from the weighing platform.
You can order the optional function ‘Differential weighing’ from Francotyp-Postalia.
If ‘Differential weighing’ is available, the current weighing mode is displayed on the
button next to the weight.
For details on how to change the weighing mode, please read chapter 5.1.4.2.
For using the ‘Differential weighing’ feature, please read chapter 5.1.4.3.
5.1.4.1 Normal weighing
Caution! Please observe the following notes on handling the scale:
– Please heed the designated maximum weight of the scale (depending on
PostBase variant / equipment).
– The scale only determines a new weight if it was emptied before.
Therefore, always empty the weighing platform prior to putting on a mail
piece for weighing.
– The scale only determines a new weight if the letter transport is not
running. Wait until letter transport stops prior to putting on a mail piece
for weighing.
(optional) – You can place letter stacks on the scale. PostBase
– When weighing large mail pieces, make sure they do not touch the
housing as it would distort the results.
• In the Home screen, place the mail piece
on the weighing platform.
A beep signals that the scale has determined
the mail piece’s weight.
The weight determined by the scale is now
set. PostBase sets the postage based on the
displayed weight and the selected mailing
data.
PostBase Mailing System
48
5.1.4.2 Changing the weighing mode
• In the Home screen, press the button next
• Select the weighing mode: COMMON or
•SAVE the shown setting to return to the
The weighing mode is set. The button in the
Home screen shows the corresponding icon.
(only if ‘Differential weighing’ is available)
to the weight.
DIFFERENTIAL.
Home screen.
Setting the franking imprint
49
5.1.4.3 Differential weighing
Caution! Please observe the following notes on handling the scale:
– Please heed the designated maximum weight of the scale (depending on
PostBase variant / equipment).
– The scale only determines a new weight if the letter transport is not
running. Wait until letter transport stops prior to putting on a mail piece
for weighing.
– When weighing large mail pieces, make sure they do not touch the
housing as it would distort the results.
(optional)
In the Home screen:
• Place the letter stack or a box with letters
on the weighing platform.
Two short beeps indicate that the scale has
recognized that a load was placed on the
platform.
For now, the previous
previous
postage value are still displayed.
weight and the
• Remove one letter from the stack or from
the box.
PostBase Mailing System
50
• PostBase determines the change in weight
and calculates the postage value.
• Frank the letter as usual.
• Handle the remaining letters in the same
way.
When you empty the weighing platform
PostBase asks you if the set weight is to be
used.
• Acknowledge with YES to frank the last
letter of the stack.
Or
• Press NO to discard the displayed weight
(e.g. because you removed the empty box
last). PostBase does not determine a
postage value.
Setting the franking imprint
Advertising imprints
5.2Advertising imprints
The PostBase can print up to two advertising imprints of your choice on your mail
pieces. Advertising imprints may be:
– Graphical adverts
– Text messages / SMS texts
You can print advertising imprints in any order.
(not in all countries).
To set the advertising imprint
In the Home screen:
• Press one of the advertising imprint
buttons.
You see a list with all available advertising
imprints.
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• Chose the desired advertising imprint.
The PostBase returns to the Home screen.
The advertising imprint is set for franking.
• Set the second advertising imprint in the
same manner.
You can enter and change SMS texts with
PC software (e.g. Navigator, MailOne) which
you can order from Francotyp-Postalia. For
details on how to enter text and manage
adverts on the PC, please read the manual
provided with the software.
PostBase Mailing System
52
5.3Imprint offset
(not in all countries)
PostBase prints the franking imprint at a fixed
offset (approx. 1 cm / 0.4") from the right mail
piece edge. You can increase this offset and
thus shift the franking imprint to the left by
adjusting the imprint offset.
If an imprint offset is set, it appears in the info
panel in the Home screen.
To set the imprint offset
In the Home screen:
• Press the M
ENU button.
•Select IMPRINT OFFSET.
PostBase opens the adjustment menu for the
imprint offset.
• Type the desired offset value.
•SAVE the displayed imprint offset.
The imprint offset for franking imprint is set
and remains effective until it is changed –
even if the machine is switched off.
The info panel in the Home screen shows the
currently set imprint offset.
Setting the franking imprint
53
5.4Date
The date for the franking imprint is set automatically to the current date by the system
clock. You can forward the date for the franking imprint.
The PostBase rejects invalid input, e.g. a franking date too far in the future or
redating.
The currently set date is displayed the info panel in the Home screen.
(not in all countries)
Setting the franking date
• In the Home screen: Press the MENU
button.
• Select CHANGE DATE.
• Type the date.
•SAVE the displayed date.
The new franking date is set. The info panel
in the Home screen shows the current
setting.
You can press the |<< button to reset the
franking date to the current date.
Franking without date
In the C
• Clear the displayed date with CE.
•SAVE the setting.
HANGE DATE menu:
(not in all countries)
PostBase Mailing System
PostBase button
54
6Franking
This chapter covers how to set up accounts to register the postage used, how you
place letters on the hand feed tray, how to use the feeder and sealer, and how to frank
selfadhesive labels which can be stuck onto the mail piece. Also, the counter function
available for franking is described.
Please refer to chapter 5 on page 44 for further information on how to set franking
imprint parameters.
6.1Changing the user
You can set up a user-specific access control for the PostBase.
If enabled, you are prompted to select a user and enter the corresponding PIN during
startup. PostBase loads the corresponding user profile. Among other things, the
following settings are stored in the user profile:
– name
–PIN
– budgets
– allocated account(s) and the standard account
– allow / block postage download.
On how to set up and manage users, please refer to the manual of the PC software.
Changing the user
• In the Home screen, briefly press the
PostBase button.
• In the list, press the button of the desired
user.
• Enter the PIN.
PostBase loads the user profile and then
shows the Home screen.
Franking
6.2Changing the account
When you enable the Account function, you must always specify an account to frank.
The currently set account is displayed left in the info panel of the Home screen.
Changing the account
In the Home screen:
• Press the COST ACCOUNT… button.
55
The PostBase opens a list with all available
accounts. You see the account names and
numbers. The currently set account is shown
in black (in the example: ‘Cost Account 1’).
• Press the button of the desired account.
PostBase sets this account and returns to the
Home screen.
If users are enabled, only those accounts
allocated to the currently set user are
available in the list.
PostBase Mailing System
PostBase is ready for franking
Letter guide face
56
6.3Positioning and franking letters
6.3.1Hand feed tray
You can feed mail pieces to frank when the
Home screen displays a postage.
• To position the letter on the hand feed tray:
– side to be printed face up (address field
is visible)
– the top edge must touch the letter guide
face.
• Push the letter in direction of the arrow and
release it
The PostBase takes up the letter, prints and
discharges the franked letter to the right into
the catch tray.
You can feed more letters one by one while
the letter transport is running.
.
Franking
PostBase is ready for franking
57
6.3.2Sealer
(optional)
You can feed mail pieces to frank when the
Home screen displays a postage.
Moistening the envelope flap
• Hold the letter with the open flap facing
down.
• Engage the letter at the sealer in arrow
direction.
The illustration shows the correct letter
position in the sealer:
– the flap is beneath the stop
– the stop edge is exactly in the flap groove.
PostBase Mailing System
58
• Guide the letter through the sealer with an
arched motion as shown in the illustration.
This will pass the gummed flap edge along
the moistening felt and moisten it.
• Align the letter top edge with the franking
machine letter guide and push in the letter
in arrow direction.
Sealing moistened envelope flaps
We recommend that you firmly press on the
envelope flaps after franking to make sure
the envelopes are firmly sealed.
• Stroke your hand firmly over the
envelope’s / letter stack’s flap area.
Franking
Large-sized mail pieces
You best guide large-sized mail pieces with
both hands during moistening
. You should
support the mail piece only slightly as soon
as the franking machine has started feeding
it.
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PostBase Mailing System
Letter upper edges
60
6.3.3Feeder
(optional)
6.3.3.1 Preparing the letter stack and setting up the feeder
Caution! If PostBase is ready to frank, letter transport starts as soon as a
letter is positioned on the feeder.
This is how you avoid letters being unintentionally fed:
Simply open the MENU on the touch screen. The letter sensor is then inactive.
You can now take your time to set up the feeder.
Prepare letter stack
• Arrange the letter stack so that all envelope
flaps are face down.
• Make sure the letters are flush at their
upper sides: Loosen letter stack with the
upper edge on a level base and shake
smooth.
Position letter guide
• Position a letter stack:
– side to be printed face up (address field
is visible)
– the top edge must touch the letter guide
face
– observe the maximum stack height of
55 mm (2.2").
• Move the letter guide so that the letter
guide rests against the letter stack.
For large letters to be franked large side first:
• Pull out the letter guide until you can fold it
down.
Franking
Using the pendulum
When franking bent or thin letters in stack, we
recommend using the ‘pendulum’. It presses
down the letters so that the sensors can
recognise them.
• Raise the pendulum.
• Position the letter stack.
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• Lower the pendulum.
Adjust the slope inclination
• Unlock the letter receiving tray by pressing
the release key on the bottom left.
• Raise or lower the slope and let go of the
release key to lock the slope into position.
PostBase Mailing System
62
6.3.3.2 Switch on / off seal function
If the letters (up to 7 mm / 0.3") are to be
sealed:
• Set the switch to the rear position (seal).
Sealing is switched on, the sealant tank is
illuminated
.
If you do not want to seal letters or if they are
already sealed:
• Set the switch to the front position
(non-seal).
Sealing is switched off, the sealant tank
illumination is off
.
6.3.3.3 Setting letter thickness
For reliable results, make use of the ‘thick letters’ feature when franking letters with a
thickness of 6 - 10 mm (0.24" - 0.4") with the feeder.
• In the Home screen, press the LABEL/
FEEDER button.
PostBase opens the ‘Batch Processing’
pop-up.
• In the pop-up, press the button next to the
FEEDER button.
•Select NORMAL or THICK, according to the
letters you wish to frank.
•SAVE the setting. The current setting is
shown on a dark background.
When ‘thick letters’ is activated, PostBase
processes letters much slower. Make sure to
switch back to NORMAL to achieve the best
performance.
Franking
PostBase is ready for franking
6.3.3.4 Positioning and franking letters in stack
When the feeder is set up (see chapters 6.3.3.1 to 6.3.3.3) and the desired franking
imprint is set (see chapter 5), you can start batch processing. You can set also set
the number of letters to be franked prior to starting batch processing. Refer to chapter
“Using the batch counter” on page 64.
Caution! If PostBase is ready to frank, letter
transport starts as soon as a letter is
positioned on the feeder.
You can start batch processing in the Home
screen as well as in the ‘Batch Processing’
pop-up by simply feeding a letter stack.
63
• Raise the pendulum.
• Position the prepared letter stack:
– side to be printed face up (address field
is visible)
– the top edge must touch the letter guide
face
– observe the maximum stack height of
55 mm (2.2").
• Lower the pendulum (if necessary).
PostBase feeds the letters one by one, prints,
and places the franked letters in the catch
tray.
You can interrupt batch processing with the
STOP button.
PostBase Mailing System
64
Interrupt / continue batch processing …
After an interruption or when there are
already letters in the feeder:
• In the Home screen, press the LABEL/
FEEDER button.
PostBase opens the ‘Batch Processing’
pop-up.
• Press the START-button.
You process single letters in the same
manner. Simply position a single letter / a
postcard instead of a letter stack on the
feeder.
6.3.3.5 Using the batch counter
The batch counter provides you with the possibility to define the number of mail
pieces to be franked in advance. You can use this function to have a precise number
of mail pieces ready for dispatch.
Caution! If PostBase is ready to frank, letter
transport starts as soon as a letter is
positioned on the feeder.
When the Home screen displays the desired
settings for franking:
• In the Home screen, press the L
ABEL/
FEEDER button.
Franking
• In the pop-up, press the button below the
FEEDER button.
• Enter the amount of letters you want to
frank.
Or:
Enable continuous operation with the
button.
•SAVE the setting.
65
• Position the prepared letter stack.
For details on how to set up the feeder and
position letter stacks, please read
pages 60 to 64.
PostBase feeds the letters one by one, prints,
and places the franked letters in the catch
tray. The counter displays the number of
letters still to be franked. You can interrupt
batch processing with the STOP button.
PostBase Mailing System
The PostBase is ready for franking
66
6.4Franking labels
With the optional label dispenser, PostBase can frank self-adhesive labels, which you
can order from Francotyp-Postalia.
Caution! We recommend to use only labels that have been approved by
Francotyp-Postalia. The manufacturer FP has established reliability, safety
and applicability. The manufacturer cannot assess the reliability, safety and
applicability for products not approved by FP, and therefore not vouch for
such products
We can ensure correct label processing only when you comply with this.
Caution! Always mind that you do not position letters on the feeder that you
do not want to frank right away. The feeder starts letter transport even if
is selected in the ‘Batch Processing’ pop-up.
(optional)
LABEL
Frank a label
• In the Home screen, press the LABEL/
FEEDER button.
PostBase opens a pop-up.
• Press the LABEL button.
• Press the START button.
PostBase prints a label.
Franking
Labels yet to be printed
Franking several identical labels
• In the Home screen, press the LABEL/
FEEDER button.
PostBase opens a pop-up.
• Press the LABEL button.
• Set the batch counter to the desired
number of labels (see chapter 6.3.3.5).
• Press the START button.
PostBase prints the number of labels you
have set. The counter displays the number of
labels still to be franked. You can interrupt
processing with the STOP button.
67
PostBase Mailing System
68
6.5Displaying and clearing down the item counter
Apart from the counter for franking imprints in the register and the account counters,
the PostBase features an item counter for franking imprints you can use as you like.
The item counter counts all franking imprints. Independently of other counter functions you can reset this item counter to zero or use it as a daily or job counter.
In the Home screen:
• Press the MENU button.
•Select PIECE COUNTER.
The PostBase opens a pop-up displaying the
number of franked mail pieces since last
resetting the piece counter.
•YES deletes the displayed number.
• Press NO to return to the MENU without
clearing the item counter.
6.6Controlling PostBase via PC software – ‘Connected’ mode
When PostBase is connected to a PC via
FP software (e.g. Navigator, MailOne), a
corresponding pop-up is shown. Access to
the Menu and imprint settings is blocked
while in ‘Connected’ mode.
Cancel ‘Connected’ mode
• Press DISCONNECT.
The connection between PostBase and the
PC is disconnected. Menu and imprint
settings are accessible via touch screen.
For information on how to use the PC
software from Francotyp-Postalia, please
refer to the manual provided with the
software or the integrated help feature.
Displaying and printing registers
7Displaying and printing registers
The PostBase franking machine saves important parameters and information on
used postage in registers. You can view and print the register states.
• Open the MENU.
• Choose REGISTERS.
The REGISTER displays the current register
states.
Printing registers
• Press the PRINT button.
• Load an empty envelope / postcard to print
the register report.
69
Or:
• Press the LABEL button (optional).
PostBase prints the register report on a label.
Or:
• Press the FEEDER button (optional).
• Load an empty envelope / postcard to print
the register report.
The registers store the following information:
DESCENDINGAvailable postage (= credit)
POSTAGE USEDTotal value of all franking imprints performed
CONTROL TOTALSum total of all loaded sums
TOTAL ITEMSNumber of all franking imprints performed
LASTAMOUNTLast amount loaded
LASTDATEDate of last postage loading
PostBase Mailing System
70
8Download postage
To load postage you connect to the data center with your franking machine and call
the desired amount. Billing occurs according to your contract with the postal service.
Refer also to the country-specific addendum (if available) in case there is further
information on the loading process.
If users are enabled, postage download might not be available. In that case, please
contact the system administrator.
Loading postage
• Make sure all settings for communication
with the data center are correct.
• Open the M
• Choose DOWNLOAD POSTAGE.
• Accept the amount to be loaded.
Or
Type the desired amount.
• Confirm the amount displayed with LOAD
POSTAGE and continue.
To load the displayed sum:
• Confirm the security prompt with YES.
PostBase will then establish a connection to
the data center. Loading continues
automatically. Please stand by. Data
exchange may take some time.
The new residual amount is indicated when
loading ends.
• Use R
report.
ENU.
EPORT to view and print the loading
Special functions
Set advertising imprint
advert / text message
9Special functions
9.1Advert Only
With the special function ‘Advert Only’, you can print advertising imprints (graphical
adverts and text messages) that are stored in your PostBase Mailing System.
• Open the MENU.
• Choose SPECIAL FUNCTIONS.
• Choose ADVERT ONLY.
PostBase opens the ‘Advert Only’ menu.
The two advertising imprint buttons on the
upper left show the print image for this
special function. You can assign each one
of these buttons either an advert or a text
message (SMS).
71
• Press the one of the advertising imprint
buttons.
PostBase opens a list of all available
advertising imprints.
• Press the button of the desired advertising
imprint.
PostBase returns to the ‘Advert Only’ menu.
The advertising imprint button shows the
selected imprint.
• Set the second advertising imprint in the
same way.
When both buttons show the desired
imprints:
• Confirm with C
ONTINUE.
PostBase Mailing System
Counter
72
You can start printing. Proceed exactly as
when franking:
• Position an envelope / a postcard on the
hand feed tray.
Or
• Start label printing.
Or
• Use the feeder.
For detailed information on feeding letters,
batch processing with the feeder and label
printing, please read chapter 6.
The ‘Advert Only’ special function has its own
counter. PostBase shows the number of
imprints on the upper right side of the display.
When quitting the ‘Advert Only’ function, the
counter is reset to ‘0’.
9.2Print Numbers
With the special function ‘Print Numbers’, you can print a 6-digit consecutive number
vertically on your mail. You can set any start number and choose the direction of
counting (ascending or descending).
• Open the MENU.
•CHOOSE SPECIAL FUNCTIONS.
•CHOOSE PRINT NUMBERS.
PostBase opens the ‘Print Numbers’ menu.
Special functions
Start number
Number to be printed
Counter
Setting the start number
• Enter the desired start number.
You can choose any number between 1
and 999999.
Setting the direction of counting
When the desired start number is displayed:
• Press the button for the desired direction of
counting (Ascending
or Descending).
PostBase applies start number and direction
of counting.
You can start printing numbers. Proceed
exactly as when franking:
• Position an envelope / a postcard on the
hand feed tray.
73
Or
• Start label printing.
Or
• Use the feeder.
For detailed information on feeding letters,
batch processing with the feeder and label
printing, please read chapter 6.
During processing, PostBase shows the next
number to be printed in the upper right corner
of the display.
The ‘Print Numbers’ special function has its
own counter. PostBase shows the number of
imprints below the number to be printed.
When quitting the ‘Print Numbers’ function,
the counter is reset to ‘0’.
PostBase Mailing System
Counter
74
9.3Feed Only / Count mail pieces
With the special function ‘Feed Only’, you can process mail without printing. In this
way, you can count mail pieces and prepare your bulk mail for dispatch in counted
stacks.
• Open the MENU.
•CHOOSE SPECIAL FUNCTIONS.
•CHOOSE FEED ONLY.
• Position letter stack on the feeder / start letter transport.
When stack processing with the automatic
feeder for the ‘Feed Only’ special function,
proceed exactly as when franking mail.
For detailed information, please read
chapter 6.3.3.
The ‘Feed Only’ special function has its own
counter. PostBase shows the number of
transported mail pieces on the upper right
side of the display. When quitting the ‘Feed
Only’ function, the counter is reset to ‘0’.
The ‘Feed Only’ special function is also
available when working without feeder.
You then have to position mail pieces
individually on the hand feed tray.
Special functions
Counter
75
9.4Seal Only
With the special function ‘Seal Only’, you can seal and count letters without printing
(up to 7 mm / 0.3"). This special function is only available on PostBase systems with
feeder. Please heed the mail piece specifications on page 143.
(optional)
• Open the MENU.
•CHOOSE SPECIAL FUNCTIONS.
•CHOOSE SEAL ONLY.
• On the feeder, switch on the seal function:
Set the switch to the position seal (see also
chapter 6.3.3.2, page 62).
• Position letter stack on the feeder / start letter transport.
When stack processing with the automatic
feeder for the ‘Seal Only’ special function,
proceed exactly as when franking mail.
For detailed information, please read
chapter 6.3.3.
The ‘Seal Only’ special function has its own
counter. PostBase shows the number of
transported mail pieces on the upper right
side of the display. When quitting the ‘Seal
Only’ function, the counter is reset to ‘0’.
PostBase Mailing System
76
10Advanced settings & system information
10.1System information
You can view a list of all major system parameters (e.g. software version, rate table).
• Open the MENU.
• Choose SYSTEM INFORMATION.
PostBase displays the system information.
10.2Display brightness
You can adapt the display brightness to fine-tune the gray scales and increase the
legibility of the displayed texts.
• Open the MENU.
• Choose DISPLAY BRIGHTNESS.
PostBase opens the adjustment menu for
display brightness.
• Use the BRIGHTER / DARKER buttons to
achieve the desired setting. You can press
the buttons multiple times to increase /
decrease display brightness further.
Or
• Choose DEFAULT to reset display
brightness to the factory setting.
You can monitor the changes immediately in
the display. Alter the settings until you can
easily read the display.
•SAVE the setting shown.
Advanced settings & system information
10.3Tone signals
PostBase confirms certain actions with a beep. A series of tone signals indicates an
error. You can restrict the scope of audible signals to warnings or turn off the audible
signals altogether.
• Open the MENU.
• Choose SOUND SIGNALS.
PostBase opens the adjustment menu for
tone signals. The current setting is shown on
a dark background.
• Select the desired setting.
•SAVE the setting shown.
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Sound signals – possible settings and their meaning:
ONTone signals in case of errors.
Confirmation beep of the scale when
weighing is finished.
OFFNo tone signals.
ONLY ERRORSTone signals in case of errors.
PostBase Mailing System
78
10.4Account administration
If user management is enabled via PC software, the account administration features
are only available to the administrator.
10.4.1 Switch account administration on / off
Switching on
• Open the MENU.
• Choose MANAGE ACCOUNTS.
• Confirm the prompt with CONTINUE.
The account function is enabled.
Switching off
• Open the MENU.
• Choose MANAGE ACCOUNTS.
•Select DEACTIVATE.
Caution! Any data stored in the accounts will
be lost.
If the account function has been used, i.e.
data is stored in any account:
• Confirm the security prompt with YES.
The account function is disabled.
While the account administration is disabled,
the settings stored in the user profiles lie idle.
10.4.2 Display account information
• Open the MENU.
• Choose MANAGE ACCOUNTS.
• Select SHOW LIST.
PostBase displays a list of all accounts
containing the respective number and value
of franked letters.
10.4.3 Set one account to zero
• Open the MENU.
• Choose MANAGE ACCOUNTS.
Advanced settings & system information
79
10.4.4 Set all accounts to zero
• Select CLEAR ONE ACCOUNT.
• Select the account you want to set to zero
and CONTINUE.
• Confirm the security prompt with YES.
All account information (postage and number
of franking imprints) of the selected account
is deleted.
• Open the MENU.
• Choose MANAGE ACCOUNTS.
• Select CLEAR ALL ACCOUNTS.
• Confirm the security prompt with YES.
All account information (postage and number
of franking imprints) is deleted.
PostBase Mailing System
80
10.5Standby time
The PostBase franking machine will go to standby automatically if it is not used for
some time. The standby time is the time between your last operation and the time
PostBase automatically goes to standby.
• Open the MENU.
• Choose STANDBY TIME.
PostBase opens the standby adjustment
menu.
• Type the desired time.
•SAVE the specified standby time.
10.6Auto Off
The PostBase franking machine switches off automatically if it is not used for some
time. The Auto Off time is the time between your last operation and the time PostBase
automatically switches off.
• Open the MENU.
• Choose AUTO OFF.
PostBase opens the adjustment menu.
• Type the desired time.
•SAVE the specified Auto Off time.
Advanced settings & system information
81
10.7Meter type
The meter type setting defines whether PostBase displays and prints the postage in
the 00.00 or 00.000 format.
Decimal Meter Mode – possible settings and their meaning:
(not in all countries)
• Open the MENU.
• Select DECIMAL METER MODE.
The current setting is shown on a dark
background.
• Select the desired setting.
•SAVE the displayed setting.
0.00Displays and prints the postage in integer
cents.
0.000Displays and prints the postage in tenths of
cents.
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82
10.8User interface language
The PostBase user interface supports multiple languages.
• Open the MENU.
• Choose LANGUAGE.
PostBase opens the language adjustment
menu. The current setting is shown on a dark
background.
• Choose the desired language.
The user interface language changes
immediately.
AVE the shown setting.
•S
The new language will remain selected until
you change the language again.
Advanced settings & system information
10.9Setting up the connection with the data center
Set the respective connection parameters during commissioning. You should verify
and, if necessary, correct the settings if changes were made to your system
configuration.
In case of problems, please contact your network administrator.
• Open the MENU.
• Choose MANAGE CONNECTION.
PostBase shows the current connection
settings.
Changing the settings
• Press CHANGE.
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• Simply follow the instructions on the
display. The PostBase successively
prompts you to specify all necessary
details.
When finished, PostBase displays the
current connection configuration.
• If everything is correct: S
AVE.
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84
10.10View / change contact information
Important contact information is stored in your franking machine at the factory. You
can view the contact information and edit the phone number that is used to contact
the data center.
View contact information
• Open the MENU.
• Choose CONTACT INFORMATION.
PostBase displays the stored phone
numbers and URLs.
Change the data center phone number
Caution! Change the phone number only
when instructed to do so by FrancotypPostalia. A wrong phone number can cause
troubles, e.g. during postage loading.
• Choose CHANGE.
PostBase opens the adjustment menu where
you can edit the phone number.
• Type the phone number.
•SAVE the setting shown.
You can insert blanks to arrange the display
of the number more clearly. These blanks do
not affect the dialling procedure.
Advanced settings & system information
10.11Access control / PIN
PostBase can be protected against unauthorized use via a PIN.
With the PC software, you can set up a user-specific access control for the PostBase.
Please refer to the manual of the PC software. In the PostBase menu, the PIN
function is then only accessible with the administrator PIN.
Enable access control
• Open the MENU.
• Choose MANAGE PIN.
• Confirm the prompt with CONTINUE.
PostBase opens the access control
adjustment menu.
85
• Enter a PIN and CONTINUE.
• Enter the PIN a second time to confirm.
•SAVE the PIN.
The PIN is set. Each time you start up
PostBase, you have to enter it to get access.
Disable access control
Caution! If you disable access control, all
users will be deleted without prior warning.
• Open the MENU.
• Choose MANAGE PIN.
• Confirm the prompt with CONTINUE.
Access control is disabled.
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86
10.12Auto Postage Download
The ‘Auto Postage Download’ feature facilitates keeping track of the remaining
postage. When enabled, PostBase will warn you once the remaining postage
reaches the preset threshold and will give you the opportunity to load postage.
Enable ‘Auto Postage Download’ function
• Open the MENU.
• Choose AUTO POSTAGE DOWNLOAD.
• Confirm the prompt with CONTINUE.
• Enter the desired threshold and SAVE.
Auto Postage Download is enabled.
Performing Auto Postage Download
When the remaining postage reaches the
threshold, PostBase opens an appropriate
screen with the following options:
HANGE the displayed load amount, then
•C
load postage.
Or:
•LOAD the displayed amount directly.
Or:
•CANCEL the procedure to load postage
later.
Advanced settings & system information
Change threshold
• Open the MENU.
• Choose AUTO POSTAGE DOWNLOAD.
•To CHANGE the threshold (option is already
selected), choose CONTINUE.
• Enter the new threshold.
•SAVE the setting.
Disable ‘Auto Postage’ function
• Open the MENU.
• Choose AUTO POSTAGE DOWNLOAD.
• Select TURNOFF and CONTINUE.
87
• Confirm the security prompt with YES.
Auto Postage Download is disabled.
PostBase Mailing System
88
10.13Remote Services
With the ‘Remote Services’ function, PostBase connects to the FP server and checks
for updates (e.g. a new rate table, new machine software). Diagnostic data is also
exchanged with the FP server.
• Open the MENU.
• Choose REMOTE SERVICES.
PostBase starts the update procedure. It
takes some time to establish the connection
and to exchange data. Please stand by.
10.14Change ZIP / postal code
You must inform Francotyp-Postalia of the new location of your PostBase if you wish
to operate the PostBase at another location (e.g. after a relocation).
(not in all countries)
• Open the MENU.
•Select CHANGE ZIP.
• Follow the instructions in the display.
Re-authorization starts. It takes some time to
establish the connection and to exchange
data. Please stand by.
Maintenance and care
PostBase button
11Maintenance and care
Have your PostBase mailing system cleaned and serviced regularly by an authorized
Service staff. This guarantees long-term, trouble-free operation. Ask about our lowcost care and maintenance agreement.
You can do the following work yourself:
– Clean housing exterior
– Change / align ink cartridges
– Clean print system
– Replace the transport brush
– Filling with sealing liquid
– Clean / replace moistening sponge
– Clean / replace moistening brush
– Clean / replace rocker with moistening felt
– Replace absorption felt
(feeder / sealer)
(feeder)
(feeder)
(sealer)
(sealer).
89
Only when prompted by Francotyp-Postalia
function.
: start the ‘Temp. Calibration’ service
11.1Cleaning the PostBase mailing system
Warning! Disconnect the power plug before cleaning the PostBase franking
machine.
Warning! Handle liquids with care. Make sure that no objects can reach the
interior of the franking machine. If this happens nevertheless: Have the
franking machine checked by the Customer Support before using it again.
Cleaning the mailing system
• Turn off the mailing system.
• Pull the power plugs of the franking
machine and of all peripherals such as the
feeder out of the wall socket.
• Clean dirt from the housing with a slightly
damp cloth. You can also use a
commercially available dishwashing
detergent.
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90
11.2Changing the ink cartridges
The PostBase franking machine monitors the filling level in the ink cartridges and
issues a message when they must be replaced.
We recommend that you always have a new FP cartridge kit in stock.
We recommend also cleaning the contacts in the cartridge holder each time you
replace the cartridge. For this purpose, use the special ‘clean & renew’ cleaning kit
for ink-jet print systems from Francotyp-Postalia.
Warning! Ingestion of the ink can be damaging to your health. Avoid contact
with the eyes. Keep the ink cartridges out of the reach of children. Further
instructions for use are enclosed with the ink cartridges.
Caution! Heed the following hints to avoid damage to the print system:
•Do not yank the cartridge flap open. Run the
from the
•We recommend to use only approved FP equipment and FP original parts.
The manufacturer FP has established reliability, safety and applicability.
The manufacturer cannot assess the reliability, safety and applicability for
products not approved by FP, and therefore not vouch for such products.
•Make sure to always replace both ink cartridges. Always use brand new
ink cartridges.
PRINT SYSTEM menu. The flap then opens by itself.
CHANGE CARTRIDGES function
Caution! There are ink residues on the old cartridges.
•Make sure not to soil yourself, your clothes or any objects.
•Use a mat to deposit the ink cartridges.
Changing the ink cartridges
The PostBase will prompt you to replace the
cartridges when they are depleted.
• Confirm the message.
• Open the MENU.
• Choose PRINT SYSTEM.
• Choose CHANGE CARTRIDGES.
Maintenance and care
The exchange procedure starts. The
PostBase moves the ink cartridges to the
exchange position and opens the flap.
Caution! Do not lean on the flap or PostBase
might lock the flap and move the ink
cartridges into idle position again.
• Follow the instructions on the display.
The required steps are described in detail
below.
Removing the ink cartridges
91
After the PostBase has unlocked the flap:
• Unlock the ink cartridges:
At the knurled handles, push the ink
cartridges down and slightly forward.
• Take both
ink cartridges upward and out of
the socket.
PostBase Mailing System
92
Inserting new ink cartridges
Caution! Insert ink cartridges only when they
have adapted to the ambient temperature of
the franking machine (e.g. after storage in the
basement or transport in a cold car).
Otherwise, correct calibration will be
impossible.
• Take the new ink cartridges out of the
packing.
• Remove the nozzle protection from the ink
cartridges.
For details, please refer to the instruction
leaflet that comes with the ink cartridges.
• Hold the ink cartridges so the contacts are
facing to the rear of the franking machine.
• Insert the ink cartridge into the socket.
• Push the ink cartridge all the way down.
You can feel the ink cartridge engage.
• Insert the second ink cartridge in the same
way.
Maintenance and care
• Close the flap of the print system by
pushing it down on the lower right corner.
CalibrationAfter cartridge exchange, the ink cartridges
are calibrated. You can monitor the progress
in the display. Please be patient until
calibration is complete.
93
CleaningAfter calibration, the ink cartridges will
be cleaned. Cleaning is performed
automatically.
Aligning ink cartridges
The PostBase continues by aligning the ink
cartridges and prompts you to place a letter.
• Place an empty envelope for the test print.
PostBase Mailing System
94
Test print (example)The PostBase prints a test print with each a
horizontal and vertical line pattern (similar to
the example on the left).
• Compare the horizontal line
on the test
print with the line patterns in the display.
• Press the button that shows the line pattern
best matching that of the test print. In the
example, this is button number “2”.
• Compare the vertical line
on the test print
with the line patterns in the display.
• Press the button that shows the line pattern
best matching that of the test print. In the
example, this is button number “7”.
The PostBase analyses your entries.
New test print requiredWhen an offset of the horizontal and/or
vertical line was found the PostBase adjusts
the ink cartridges accordingly and prompts
you to perform another test print.
• Place an empty envelope for another test
print.
• Repeat the adjustment procedure as
described above.
You may have to repeat the adjustment
procedure several times.
Maintenance and care
Adjustment OKWhen no offset of the horizontal and vertical
line was found a message appears.
• Quit the procedure with OK.
11.3Aligning ink cartridges
You must align the ink cartridges when there are shifts in the franking imprints.
Alignment will ensure your imprints are free of shifts.
95
Starting the alignment procedure
• Open the MENU.
• Choose PRINT SYSTEM.
• Choose ALIGNMENT in the submenu.
The PostBase starts the alignment
procedure. Follow the instructions on the
display.
For a detailed description of the procedure,
please refer to pages 93 / 95.
PostBase Mailing System
96
11.4Cleaning the print system
11.4.1 Starting automatic print system cleaning
You should start automatic print system cleaning only if the quality of the imprint is
not good enough (e.g. blank spots in the imprint after longer periods out of use).
Cleaning
• Open the MENU.
• Choose PRINT SYSTEM.
• Choose CLEANING in the submenu.
A message informs you about the cleaning
process in progress.
• Check the quality of the imprint with a test
print (see page 41).
Intensive cleaning
You should start intensive cleaning if normal
cleaning fails to improve the print quality to
your satisfaction.
• Open the M
• Choose PRINT SYSTEM.
• Choose INTENSIVE CLEANING in the
submenu.
A message informs you about the cleaning
process in progress.
• Check the quality of the imprint with a test
print (see page 41).
In case of stubborn soiling, even intensive
cleaning may be unable to improve the print
quality as desired. In such cases, you can
manually clean the cartridges (see page 97).
ENU.
11.4.2 Cleaning ink cartridges by hand
Caution! Inexpert cleaning can damage the ink cartridges and render them
useless. Heed the following hints to avoid damage to the print system:
•In case of print quality issues, always run the cleaning functions of the
franking machine accessible from the
page 96.
•You should manually clean the ink cartridges in exceptional cases only
where intensive cleaning fails to restore the normal print quality.
•For cleaning, make sure to use a soft, lint free cloth moistened with
demineralized water. Small fibers could clog the nozzles. Too hard or dry
cloths could scratch the nozzle plate. Such scratches make the ink
cartridge useless because they prevent the ink-jet from being correctly
positioned during printing.
•Never use any chemical cleansers either.
Maintenance and care
MENU first. Read chapter 11.4.1 on
97
Move the ink cartridges into the change
position.
• Open the MENU.
• Choose PRINT SYSTEM.
• Choose CHANGE CARTRIDGES in the
submenu.
Removing the cartridges
• Remove one
(see page 91).
cartridge as usual
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98
Cleaning
• Moisten a lint free cloth with demineralized
water.
You can also use distilled water or normal tap
water if demineralized water is not at hand.
The minerals contained in tap water could,
however, leave residues in the print head.
For best cleaning results, use FP contact
cleaner and cleaning cloths contained in the
clean & renew cleaning kit offered by
Francotyp-Postalia.
• Hold the cartridge as shown in the picture.
The nozzles must point downwards
!
• Slowly and carefully wipe the print head
with the cloth in the direction of the arrow.
Repeat this action several times.
The water will blend with ink residues and
clean the nozzles.
• Reinsert the cartridge.
• Remove the second cartridge and clean it
in the same manner.
• Reinsert the cartridge.
• Close the flap of the print system.
• Align the cartridges (see chapter 11.3,
page 95).
11.5Print system: displaying filling level
• Open the MENU.
• Choose PRINT SYSTEM.
• Choose INFORMATION in the submenu.
The PostBase displays the filling level of the
ink cartridges.
Maintenance and care
Teeth
11.6Replacing the transport brush
When imprints on thin letters or labels appear compressed, the transport brush needs
to be replaced.
Caution! Make sure not to soil yourself, your clothes or any objects. Use a
mat to deposit the drawer.
Caution! As long as the print system is in printing position, the drawer is
locked. Do not pull out the drawer by force. Wait until the print system moves
into idle position, then remove the drawer.
• Unlock the drawer by pushing the drawer
latch lever upward.
99
• Pull the drawer to the front and out of the
housing.
• Deposit the drawer on a mat.
Remove worn-out transport brush
The transport brush is held in the brush
carrier by two teeth on the right side.
• Grab the bristles, pull the worn-out
transport brush to the left and pull it
upwards out of the brush carrier.
100
Spline
PostBase Mailing System
Insert new transport brush
• Insert the new transport brush into the
brush carrier with the spline facing the
.
front
• Push down the brush on the right side until
it locks into place beneath the two teeth.
• Push the drawer back in all the way. Make
sure it engages properly on both sides.
PostBase is ready for operation again.
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