FP myMail Operator's Manual

mymail

Metering System

Operator Manual

Please read this Operator Manual before using the mymail postage meter. Please keep the manual near the mymail at all times for reference.

This Operator Manual describes the mymail with integrated scale as well as the optional accessory.

Quick Reference Guide The Quick Reference Guide gives you an overview

of the operating menu and metering with the mymail.

Installation Guide Please read the “Installation Guide” to find out how

to install and register the mymail.

The following keywords and symbols identify the safety tips in this Operator Manual:

Warning! indicates a potential hazard which may result in injury.

Caution! indicates a potential hazard that may result in damage to the mymail or impair the metering process.

The following symbols and text features are used in this Operator Manual:

Press arrow keys – select / scroll

Press E-key (Enter) – confirm

Press C-key (Clear) – back / clear

Press numeric key(s) to enter values or letters.

“Log off” Elements from the operating menu (e.g. menu

names and messages) are highlighted by quotation marks in the text.

A tip offers advice or additional suggestions for improving the operation.

About this Operator Manual

The operating panel

Display (showing the main menu)

Info key:

– Display information – Close info window

Clear key

– Clear inputs – Back to the higher menu

Arrow keys:

Scroll in a menu / menu level

Enter key:

– Confirm inputs and selection – Acknowledge error message

Home / Shift key:

– Selection: Return to main menu – Text: Switch upper / lower case letters – Numerical values: Enter decimal point

Numeric keys: – Enter digits – Enter letters – Enter punctuation and special characters

Postage value

Weight

Account

Available special characters:

? ! $ 1 % ” # & , . * + - = _ ( )[ ] < > / \

mymail with scale

Card reader with MASTER card

Letter slot

Display

Scale

Operating panel ink cartridge below it

Battery compartment (on the bottom)

Power connection

Phone line connection

Keyboard

Serial number plate (on the bottom)

Connecting socket for PC connection cable

Contents

1 Safety tips _____________________________________________________ 8

2 A short description of the mymail _________________________________ 10

3 The ABC’s of mymail operation __________________________________ 11

3.1 The main menu __________________________________________ 11

3.2 The info window __________________________________________ 13

3.3 The mode of operation _____________________________________ 13

3.4 Enter text _______________________________________________ 16

3.5 Trial run ________________________________________________ 18

3.6 Access control by MASTER card _____________________________ 20

3.7 Switching the scale on and off _______________________________ 21

3.8 Standby ________________________________________________ 22

4 Metering ______________________________________________________ 23

4.1 Setting the meter imprint ___________________________________ 23

4.2 Positioning and metering a letter _____________________________ 26

4.3 Correcting the meter imprint on mail which has already been metered 27

4.4 Reply Mail metering _______________________________________ 29

4.5 Ending metering – logging off _______________________________ 30

5 Weighing and metering _________________________________________ 31

5.1 Selecting postal rates ______________________________________ 31

5.2 Changing and correcting postal rates _________________________ 34

5.3 Weighing and metering a letter ______________________________ 35

6 Quick select memories _________________________________________ 37

6.1 Saving settings ___________________________________________ 37

6.2 Load saved data __________________________________________ 38

6.3 Display saved data ________________________________________ 38

6.4 Renaming the quick select memories _________________________ 39

6.5 Clearing the quick select memories ___________________________ 40

6.6 Print the memory assignments _______________________________ 41

7 Account function ______________________________________________ 42

7.1 Metering on accounts ______________________________________ 42

7.2 Change account __________________________________________ 43

7.3 Setting up accounts _______________________________________ 44

7.4 Saving standard setting for an account ________________________ 45

7.5 Renaming accounts _______________________________________ 46

7.6 Deleting accounts _________________________________________ 47

mymail Operator Manual

8 Postage Register ______________________________________________ 48

9 Loading postage (PVD) – TELESET _______________________________ 50

10 Basic settings _________________________________________________ 52

10.1 Changing the origin Zip code ________________________________ 52

10.2 Reloading endorsements ___________________________________ 53

10.3 Update rate table _________________________________________ 54

10.4 Reloading advertising imprint _______________________________ 55

10.5 Delete advertising imprint __________________________________ 56

10.6 Setting a high postage value ________________________________ 57

10.7 Setting available postage warning ____________________________ 58

10.8 Changing standby time ____________________________________ 59

10.9 Setting the clock _________________________________________ 59

10.10 Internal modem – setting the outside dialing parameters __________ 62

10.11 Setting up mymail for operation with mailcredit __________________ 64

10.12 Changing the phone number of the TELESET data center _________ 66

10.13 Changing the remote diagnostics phone number ________________ 67

10.14 Switching access control on and off __________________________ 68

10.15 Printing reports __________________________________________ 69

10.16 Sending machine data to Service (Remote diagnostics) ___________ 70

10.17 Zeroing scale ____________________________________________ 71

10.18 Updating the mymail software _______________________________ 72

11 Maintenance and care __________________________________________ 73

11.1 Cleaning the mymail ______________________________________ 73

11.2 Checking the ink level _____________________________________ 73

11.3 Changing the ink cartridge __________________________________ 74

11.4 Cleaning the ink cartridge __________________________________ 80

11.5 Adjusting the ink cartridge __________________________________ 82

11.6 Test print _______________________________________________ 83

11.7 Changing the battery ______________________________________ 84

11.8 Hints for transporting the mymail _____________________________ 86

12 Error messages and help _______________________________________ 87

12.1 Error messages (alphabetically) _____________________________ 88

12.2 Helpful user tips __________________________________________ 93

12.3 Display diagnostics list ____________________________________ 96

12.4 Automatic error diagnosis (self-test) __________________________ 96

Contents

Appendix

Country codes _________________________________________________ 97 mymail menu tree ______________________________________________ 101 Technical Data ________________________________________________ 102 Customer Information ___________________________________________ 105 Glossary _____________________________________________________ 107 Index ________________________________________________________ 109 Service ______________________________________________________ 117

mymail Operator Manual

1 Safety tips

The mymail is a postage meter with an inkjet printer for metering letter mail. The mymail complies with the pertinent safety regulations for office information equipment.

Please observe the following tips for your own safety:

• Install and register the mymail according to the instructions in the installation guide.

• Only connect the mymail to a properly installed power socket. Make sure your office

power supply conforms to power requirements shown on the mymail’s serial number plate.

• Make sure the socket for connecting the mymail is close by and easily accessible

at all times.

• Use only the cables provided or approved by FP Mailing Solutions. Make sure that

cables are not damaged.

• Pull out the power cord in the event of danger! Do not remove any parts of the

housing. Call the FP Mailing Solutions help line.

• Make sure that no liquids or foreign objects penetrate the interior of the mymail.

If this happens, pull out the power cord immediately. Contact FP Mailing Solutions help line.

• We recommend to use only approved FP equipment and FP original parts.

The manufacturer FP has established reliability, safety and applicability. The manufacturer cannot assess the reliability, safety and applicability for products not approved by FP, and therefore not vouch for such products.

• Ingestion of the ink can be hazardous to your health. Avoid contact with the eyes.

Keep the ink cartridge away from children. Further instructions for use are enclosed with the ink cartridge.

• Only use the batteries provided by FP Mailing Solutions. Observe the instructions

enclosed with the battery for correct use and disposal.

• Only have maintenance and repair work done by qualified personnel authorized by

FP Mailing Solutions. Otherwise your warranty will be voided. You will be liable for any damages.

Safety tips

The Security Device (PSD) used in your postage meter was authorized according to specifications of the United States Postal Service following an internationally valid practice. To commensurate to this standard the cryptographic keys used by the PSD have to be updated or exchanged after a specified period of time. Please, make sure that the mymail contacts the Teleset Server at least once a year (e.g. by executing TELESET with the value of ‘$ 0’), even if the mymail may not be in use. Otherwise the Security Device may disable itself and will have to be exchanged with costs for reconnecting the mymail.

mymail Operator Manual

2 A short description of the mymail

The mymail is the digital postage meter for small mail volumes. It meters up to 17 letters per minute.

Metering – as easy as

using the phone

All the settings for the metering process can be selected quickly. You just insert the letter and the mymail starts printing. You will soon get used to using your postage meter.

Integrated scale The mymail is available with an integrated 5 lb scale.

mymail uses this to calculate the exact postage value for every mail piece.

Advertising imprint The mymail prints a logo of your choice on every

letter.

Loading postage - TELESET You can load postage very comfortably by TELESET

– at any time around the clock.

To connect to the TELESET data center, mymail offers the following options:

– direct connection via the internal modem – web access using a PC with mailcredit software.

Safe from unauthorized access If required, you can protect mymail against unau-

thorized access. Only persons with a MASTER card authorized by you are allowed to use the mymail.

Additional functions You have 10 quick select memories at your disposal

for frequently used settings.

The account function allows separate tracking of postage costs.

Flexible and always up to date Your new advertising imprint or a rate change of the

United States Postal Service – you can simply load the latest data into your mymail.

The ABC’s of mymail operation

3 The ABC’s of mymail operation

In this chapter you will learn about the basic mymail functions and how to handle the operating menu.

With the arrow keys and , the Enter key and the Clear key you can move through the menu.

For fast orientation you will find an overview of the operating menu on page 101 and in the Quick Reference Guide.

3.1 The main menu

Call the main menu

As soon as you connect mymail to a power socket or activate it from standby by pressing any key, the start routine begins.

The display lighting switches on. An hourglass and the message “Please wait” appear in the display. You clearly hear how the mymail runs a series of internal tests.

Caution! Never lift up the operating panel during the start routine. This can cause faults in the printing system.

If more than one account is set up in the mymail, you have to ‘log in’ to one of these accounts.

The main menu appears in the display. The example shows the main menu of a mymail with no accounts set up.

Arrow up key

down

Clear key

Enter key

mymail Operator Manual

The main menu

The main menu is the ‘operations center’. Here you set the postage value and meter your mail. The displayed postage value appears in the meter imprint.

An arrow in the display indicates that other menu items are available and in which direction you can scroll with the arrow keys.

If you are working with accounts, the main menu displays the current account at the bottom right.

You can access the following menus / functions from the main menu:

– “Rate” for calling up rate calculation feature – “Mem” for displaying and selecting the saved

settings

– “Menu” for loading postage, showing system

information (register, rate table, …) and basic settings (minimum funds, connection to the

Teleset data center, …), service functions (clean /

adjust ink cartridge, …) and further functions (set up account, …)

– “Log off” for switching the mymail to standby.

The weight display appears only if all postal rates required for rate calculation are set.

Return to the main menu

With the Home key you usually return to the main menu directly from any point in the operating menu.

If the display currently shows an input box for a text or a value or a prompt, you have to confirm this first with or cancel it with . You cannot return to the main menu before you do so.

Postage value

Current account

Menus

Weight display

The ABC’s of mymail operation

3.2 The info window

You can open an info window in the operating menu with the Info key .

The info window serves exclusively for displaying information. You cannot change settings or meter here.

Possible info windows: – Settings for the metering process – Postal rates for rate calculation – Assignments of the quick select memories – Accounts (postage usage data and standard

settings).

If the info window contains several lines, you can scroll with the arrow keys.

To close the info window, press the key again. You can also leave the info window using or .

3.3 The mode of operation

This chapter describes how to ‘move’ in the operating menu, select menus and change settings. You get to know the operating procedures in this Operator Manual.

Highlight the desired menu with the arrow keys

/ (highlight = bright letters against a dark

background).

Open the highlighted menu using the key.

You will see the menu level you are currently in at the top left for your orientation. Arrows show in which direction you can scroll in the current menu level.

Scroll with the arrow keys ( / ) until the desired menu or the desired setting appears.

Confirm with the key.

Menu, highlighted

Menu level

mymail Operator Manual

You go back to the higher menu with .

Try it! Familiarize yourself with the operating menu using the example overleaf.

The mymail ‘remembers’ where you left the menu level. This menu item is selected automatically the next time you select this menu level.

Presentation of the operating procedures

This manual presents operating procedures for inputs / settings in the operating menu as follows:

Sequences of key symbols and displays show the procedure. A short text describes the operating steps.

Key symbols represent the following actions:

Press arrow keys (up / down ) – select / scroll.

Press E-key (Enter) – confirm.

Press C-key (Clear) – back / clear.

Press Home key – call main menu.

Press Info key – call an info window.

Press numeric key(s) to enter values or letters.

The ABC’s of mymail operation

Setting the “Advertising imprint 1”

Select “Menu” in the main menu with the arrow keys.

Confirm with .

Select “Set advert” with the arrow keys.

Confirm with .

Select “Advert 1” with the arrow keys.

Confirm with .

“Advert selected” appears briefly in the display.

Then you see the menu “Set advert” again.

Return to the main menu with or .

Example

mymail Operator Manual

3.4 Enter text

Letters, punctuation marks and special characters are assigned to the numeric keys for entering texts such as account name or short dialing abbreviations. The assignment is printed on every key.

On the key you will find much more than the three special characters shown: ? ! $ 1 % ” # & , . * + - = _ ( )[ ] < > / \ .

You can switch between upper and lower case letters with the key.

Enter blanks with the key.

Enter text

Press the appropriate numeric key as many times in rapid succession as necessary to display the desired character.

Wait until the cursor jumps to the right of the character that has just been written.

Then enter the next character.

When you have entered the text, confirm with .

Clear text

You can clear text during input with the key. Every keypress clears one character.

Punctuation and special characters

Upper and lower case letters

Blanks

The ABC’s of mymail operation

Abort text input

Clear all characters with the key.

If you press the key again, you leave the input window and abort the text input. The original text is retained.

Changing quick select names

Assign the name “Letter” to “Memory 2”.

Select the function “Change name” (“Menu” “Configuration” “Memories” “Memory 2” “Change name”).

The mymail opens the input window for the quick select name.

The factory set names for the 10 quick select memories are “Memory 0” to “Memory 9”. Clear the text letter by letter by repeatedly pressing the key.

Then enter the text “Letter”:

Press 3 times (L).

Set lower case letters with .

Press twice (e).

Press once (t).

Press twice (e).

Press 3 times (r).

When you have entered the text, confirm it with .

Example

Cursor

mymail Operator Manual

3.5 Trial run

You can check the settings for the metering process as well as the imprint quality by doing a trial run with postage value $ 0.00 (zero imprint).

Type the postage value “0” in the main menu and confirm with .

To do the trial run, fold a sheet of paper (letter size) down the middle.

Place the sheet folded edge first in the letter slot. The sheet must touch the right hand edge of the letter slot. Push the sheet into the letter slot as far as it will go.

The sensor (in the back right hand corner of the letter slot) recognizes a letter. The mymail starts the trial run after a short time.

You can also use the “TestFrank” function to print a zero imprint. To do this, select “Menu” “Service” “TestFrank”.

Folded edge

The ABC’s of mymail operation

Check print quality

Make sure your mymail prints flawless meter imprints without misalignments.

Examine the zero imprint. It must not contain any gaps or misalignments.

If the imprint exhibits misalignment:

Adjust the ink cartridge (see chapter 11.5).

If the imprint contains gaps:

Clean the ink cartridge (see chapter 11.4).

Correct:

Insufficient:

Misalignment

Insufficient:

Gaps

mymail Operator Manual

3.6 Access control by MASTER card

The mymail can be protected against unauthorized use. In this case, only the MASTER card holder can use the mymail.

If access is controlled by the MASTER card, the prompt “Insert MasterCard” appears in the display.

Inserting card

Insert the MASTER card in the card reader on the right hand side of the mymail. Make sure the chip faces the rear of the unit.

Confirm the message “Insert MasterCard” with the Enter key .

You now have access to all mymail functions.

Do not forget to remove the MASTER card after finishing with the mymail.

Removing card

Simply pull the card out of the card reader.

The ABC’s of mymail operation

3.7 Switching the scale on and off

If the weight display appears in the main menu, a rate has been selected for rate calculation – the mymail scale is switched on.

If no rate (e.g. First-Class Letter) has been selected, you will not

see a weight display in the main menu –

the scale is switched off.

Switching on the scale

When you have entered all required data in the Rate menu, the mymail switches on the scale itself. The weight visible in the display tells you that the scale is switched on. Read chapter 5 to find out how to set postal rates.

Switching off the scale

Entering a postage value in the main menu switches off the scale. The weight display disappears, the selected postal rates are cleared. You are now working with manual postage value input.

Weight display

No weight display

mymail Operator Manual

3.8 Standby

The mymail power cord should be connected to the mains all the time to ensure it is always ready for quick use.

The mymail goes to standby if you do not use it, i.e. do not feed any letters or press any keys for some time. A message will appear for approximately one minute advising that the machine will shut down.

Standby The mymail displays the current date, the display

light goes out and the printing head travels to the sealed position.

You can reactivate the mymail by pressing any key.

The time period after which the mymail switches to standby is set at factory to 5 minutes. Refer to chapter 10.8 on page 59 on how to change this setting.

Switch to standby

In addition to automatic changeover, you can manually switch to standby by selecting “Log off”.

Select “Log off” in the main menu with the arrow keys ( / ).

Confirm with the key.

Metering

4Metering

In this chapter you can read how to set the meter imprint, meter letters and switch the mymail to standby.

If you want to use the account function of the mymail for separate accounting, read chapter 7 on page 42.

4.1 Setting the meter imprint

The current settings for the meter imprint can be displayed with the key. You can also make a trial run with postage value $ 0.00.

Setting the postage value

You can enter the postage value in two different ways: For $ 0.44, type 0.44 or 44.

The mymail requires the following data for the meter imprint:

– Postage value

– Print which advertising logo

– Print which endorsement

– Date for the meter imprint (= actual date

of deposit of the mail piece).

Type and confirm the desired postage value in the main menu.

The postage value is set.

Postage value

Endorsement

Date

Advertising imprint

mymail Operator Manual

Setting the optional advertising imprint

Refer to chapter 10.4 on how to load adverts from a chip card to your mymail.

Date for the meter imprint

The date for the meter imprint is set automatically to today’s date by the built-in clock. You can set the date of the stamp forward by up to 30 days manually. The mymail does not allow backdating.

Caution! The date of the Indicia shall represent the actual date of deposit of the mail piece.

The date for the meter imprint is reset to the current date as soon as you log off and restart the mymail.

Select “Menu” and confirm.

Select “Set advert” and confirm.

Select an advertising imprint and confirm.

Advertising imprint is set.

Select “Menu” and confirm.

Select “Advance date” and confirm. You see the current date.

Change the date with the arrow keys and confirm with .

Metering

Setting the optional endorsement

Specific types of mail can be marked with the respective endorsement imprint (e.g. FIRST CLASS, MEDIA MAIL).

Caution! The mymail will delete the set endorsement when you change postal rates / product settings or enter a postage value. This way, the mymail prevents metering with incorrect endorsements. Specify the product / set the postage value first and choose the appropriate endorsement only then.

Select “Menu” and confirm.

Select “Set endorsement” and confirm.

Select the desired endorsement and confirm.

The endorsement is set.

mymail Operator Manual

4.2 Positioning and metering a letter

You can meter letters up to a thickness of 0.23". For thicker letters, meter the empty envelope or use the special FP Mailing Solutions postage meter labels (double

labels) of at least 5.5" length. Observe the specifications for mailpieces on page 103.

Use envelopes made of ink-absorbent material with as smooth a surface as possible. This gives the best printing results.

Caution! Never lift up the operating panel during printing. Opening the flap causes the mymail to abort printing immediately for safety reasons

. Meter

imprint may be incomplete and useless.

If all the settings for the meter imprint are correct, you can position and meter the letter.

Using the Info key you can display the current settings.

The main menu must be visible in the display for metering.

Position the letter – side to be printed face up – top edge first.

Place the letter at the right hand edge of the letter slot and push in as far as it goes.

As soon as the sensor (in the back right hand corner of the letter slot) detects the letter, the mymail grips the letter tightly and prints it after a short time.

“Please wait…” appears in the display during printing. Do not remove the letter until the main menu reappears and the mymail releases the letter.

Metering

4.3 Correcting the meter imprint on mail which has already been metered

The two special imprint features ‘Postage correction’ and ‘Redate’ allow you to correct inaccurate meter imprints. The correction must always be printed on the nonaddress side of the mail piece.

Postage correction

If you have metered a postage value which is too low, print a correction with the missing amount on the non-address side of the metered mail piece.

Select “Menu” and confirm.

Select “Correction” and confirm.

Enter the amount to be imprinted on the mail piece in addition to the postage value you have already metered.

Confirm with .

Insert the mail piece with the non-address side facing upwards.

The mymail then prints the correction.

mymail Operator Manual

Redate

If you have imprinted the wrong date, you can print a correction on the non-address side of the mail piece showing the correct date.

Select “Menu” and confirm.

Select “Redate” and confirm.

Use the arrow keys to select the correct date to be imprinted.

Confirm with .

Insert the mail piece with the non-address side facing upwards.

The mymail prints a correction imprint with the new mailing date.

Metering

4.4 Reply Mail metering

You can meter reply mail. When metering reply mail mymail prints a normal meter imprint without date.

Select “Menu” and confirm.

Select “Reply” and confirm.

Enter the postage value.

Confirm with .

Insert reply envelope / card as usual.

The mymail prints the reply mail imprint.

To exit the Reply Mail mode:

Press the key repeatedly.

mymail Operator Manual

4.5 Ending metering – logging off

The mymail switches to standby mode when you have finished metering. The mymail remains connected to the power and is ready to use quickly at the push of a button.

Caution! If you wish to disconnect the mymail from the mains: Make sure that the mymail is in standby (display is dark, showing the date), otherwise the safety functions installed for the protection of the print head cannot be operational.

If no letters are inserted or keys pressed, after a certain period of time the mymail automatically switches to sleep mode (= standby). Refer to chapter 10.8 on page 59 on how to change the standby time setting.

Select “Log off” and confirm.

The current date appears in the display. The printing head moves into the idle position. The display light goes out. The mymail is in standby mode.

If you use access control: Remove MASTER card.

Weighing and metering

5 Weighing and metering

5.1 Selecting postal rates

Postal rates can be selected using the mymail’s built-in rate table, i.e. the mymail requests all the data required for calculating postage (destination / type / size and extra service) one after the other. You select the desired setting respectively with the arrow keys and confirm with .

The set postal rates for rate calculation can be displayed at any time in the Rate menu with the key.

Extra services

If none of the displayed extra services is to be utilized:

Select “Rate” in the main menu and confirm.

The mymail opens the rate calculation menu.

Select the destination / type of the mail piece and confirm. In the example: Domestic First-Class Mail.

First-Class Mail to domestic addresses is divided into the following sizes: – letters – flat-size pieces – parcels.

Select the matching size and confirm. In the example: Flat.

Exit the Rate menu with the Home key

The mymail returns to the main menu. The weight display appears – the scale is switched on.

mymail Operator Manual

If you want to use extra services (e.g. Certified Mail, Registered Mail):

Please note the following special features

Insured Mail, Registered Mail, C.O.D. require a value to be entered:

Zip code – For some types of mail (e.g. Priority Mail weighing more than 1 pound,

Express Mail), it is necessary to enter the destination zip code:

Select the desired service and confirm.

A check appears in front of the set service.

You can select other extra services in the same way. The mymail does not allow illegal combinations.

If all desired services have been set: Exit the Rate menu with the Home key

The mymail briefly shows “Category selected” …

… and returns to the main menu. The weight display appears

– the scale is

switched on.

Enter the mail piece value in $ (5 digits max.) and confirm.

The maximum value for Registered Mail is $ 25.000 (domestic mail only).

Enter the first 3 digits of the destination

Zip code and confirm.

For mail within your local zone: Enter “0”.

Service selected

Weighing and metering

Country code – For all mail being sent abroad, the country code must be entered:

Nonmachinable surcharge – For mail pieces that do not comply with the specified

mail characteristics, you have to select “NONM.SURCH.” from the list of the extra services.

Illegal combinations – United States Postal Service offers some extra services only when combined with other services. For example, Return Receipt can only be used for First-Class Mail when combined with Registered, C.O.D., or Insured.

Enter the three-digit country code and confirm. The country codes are listed on pages 97 to 100.

The name of the destination country appears in the display. Confirm with .

Select “NONM.SURCH” and confirm.

Confirm the message with .

Select a permissible setting.

mymail Operator Manual

5.2 Changing and correcting postal rates

Correct entry

Deselect an extra service

Clear all selected postal rates

With the key you can clear selected settings step by step and then select again as normal.

Select the set (marked) service and press .

The check ( ) disappears from in front of the service. The service is deselected.

Call the main menu.

Type any postage value (type “0” preferably) and confirm. The mymail clears the selected postal rates.

You can then call the rate menu and reselect the postal rates (see chapter 5.1).

Weighing and metering

5.3 Weighing and metering a letter

Caution! Please heed the following notes on how to use the scale:

• The scale is designed for a maximum weight of 5 lbs.

• Place large mailpieces on the scale so that these are not touching the

housing of the mymail. This prevents you getting false weighing results.

• The mymail can only determine a new weight and recalculate the postage

if the scale has been emptied shortly beforehand, a beep tone sounded and the weight display is showing “0.0 oz”. Therefore, always remove the mail piece from the scale before adding the next one.

Caution! Never lift up the operating panel during printing. Opening the flap causes the mymail to abort printing immediately for safety reasons. Meter imprint may be incomplete and useless.

Make sure that all settings for the meter imprint are correct:

– postal rates for rate calculation (see

chapter 5.1)

– advertising imprint, endorsement and

date (see chapter 4.1).

Using the Info key you can display the current settings.

The display must show the main menu for weighing and metering.

Place letter on scale.

Wait until a beep tone indicates that the weight and postage value have been determined.

mymail Operator Manual

The ‘High postage’ monitoring function is inactive if you use the rate calculation function.

Remove the letter from the scale and meter as normal.

Quick select memories

6 Quick select memories

The mymail has 10 quick select memories. You can save frequently used meter imprint settings (postage value or postal rates for calculating postage + endorsement + advertising imprint) in these. You can display and print the assignments of memories.

You can delete memory items, overwrite them with a new assignment and assign them names of your choice.

6.1 Saving settings

The current settings for the meter imprint (postage value or postal rates for calculating postage, endorsement, advertising imprint) can be saved as memory items. You will find out more about the postage value and postal rates in chapters 4.1 and 5.1.

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Memories” and confirm.

Select any quick select memory (e.g. “Memory 8”) and confirm.

Select “Store to memory” and confirm.

The set meter imprint is saved.

mymail Operator Manual

6.2 Load saved data

The mymail switches the scale on and off automatically.

– If postal rates are set: The scale switches on. – If a fixed postage value is set: The scale switches off, the postal rates are

cleared.

6.3 Display saved data

You can display the data stored for each quick select memory in an info window:

– when calling up the data for metering purposes (main menu “Mem”) – when setting up the quick select memories (main menu “Menu” “Configura-

tion” “Memories” “Memory …”).

Select “Mem” in the main menu and confirm.

The mymail allows you to select from all assigned quick select memories.

Select the desired quick select memory (e.g. “Memory 1”) and confirm.

The mymail adopts the saved settings and returns to the main menu.

Select the desired quick select memory (e.g. “Memory 1”) and press the Info key.

You will see the data of the selected quick select memory.

Close the info window with the Info key.

Quick select memories

6.4 Renaming the quick select memories

The factory set names for the 10 quick select memories are “Memory 0” to “Memory 9”. You can assign your own names to the quick select memories.

If you press the key again after clearing all the letters, the mymail jumps back one level and the previous name is retained.

If you are not familiar with entering text with a telephone keypad, read chapter 3.4.

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Memories” and confirm.

Select the quick select you want to rename (e.g. “Memory 8”) and confirm.

Select “Change name” and confirm.

An input box appears for the quick select name. Clear the old quick select name letter by letter with the key.

Enter the desired name for the quick select memory (e.g. “Package”) and confirm.

The quick select memory is renamed.

mymail Operator Manual

6.5 Clearing the quick select memories

You can overwrite superfluous memory items with a new assignment or clear them. When clearing a quick select memory, you also clear the name you have assigned to the memory. The quick select memory now bears the name which was set at the factory (e.g. “Memory 5”).

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Memories” and confirm.

Select the quick select you want to clear (e.g. “Memory 5”) and confirm.

Select “Clear memory” and confirm.

Confirm the prompt if you really do want to clear the quick select memory.

Otherwise, cancel with .

The quick select memory is cleared.

Quick select memories

6.6 Print the memory assignments

mymail prints the assigned quick select memories in several lists. Each print contains up to 3 memories. Have several empty envelopes, sheets of paper or self-adhesive postage meter labels ready.

We recommend to print on self-adhesive postage meter labels which you can compile to a concise list on a sheet of paper. Use only postage meter labels from FP Mailing Solutions (see page 103).

Select “Menu” in the main menu and confirm.

Select “Reports” and confirm.

Select “Memories” and confirm.

Place a folded sheet (folded edge first) in the letter slot.

mymail prints the first three memory items.

Position more sheets if necessary.

As soon as all memory items are printed, mymail returns to the “Reports” menu.

To abort the printing of lists: press , several times if necessary.

mymail Operator Manual

7 Account function

The account function of the mymail offers you the possibility of recording and viewing postage used separately according to accounts, i.e. according to the sending persons or departments of a company. You can set up a maximum of 3 accounts.

The account function also includes renaming and clearing accounts and saving

standard settings.

You can print an account report to evaluate the account information. Read chapter 10.15 “Printing reports”.

7.1 Metering on accounts

To be able to use the account function, you have to set up at least one account. If more than one account is set up you have to ‘log in’ to one of these accounts.

After having logged into an account, you can start using the mymail. The postage costs are charged to the active account. Refer to chapters 4 and 5 for information on how to set the meter imprint and how to meter.

Activate the mymail from the standby mode with any key.

Select the account you want to log in to and confirm.

The main menu appears showing the active account in the display (e.g. “Acct 1”).

Account function

7.2 Change account

Select “Log off” in the main menu and confirm. The mymail switches to standby.

Activate the mymail from the standby mode with any key.

Select the account you want to meter in and confirm.

The main menu appears showing the selected account in the display.

mymail Operator Manual

7.3 Setting up accounts

You can set up a maximum of 3 accounts. When all three memory slots are occupied, the menu entry “Create accounts” is not available.

If you are not familiar with entering text with a telephone keypad, read chapter 3.4.

Refer to chapter 7.4 on how to assign an advertising imprint to the account.

Select “Menu” in the main menu and confirm.

Select “Accounts” and confirm.

Select “Create account” and confirm.

Enter the desired account name (maximum 8 characters) and confirm.

The account is set up.

If you wish to select the newly created account for metering: Confirm with .

Otherwise press .

When creating the first account, this message does not appear. The account is selected automatically.

Account function

7.4 Saving standard setting for an account

The mymail offers you the possibility of saving settings as a standard for every account (the postage value is not saved). The appropriate standard setting is preset when you select the account when logging in. You can adjust this setting according to your preferences at any time.

In the “Select account” menu you can open an info window showing the setting for the advertising imprint and the usage data (mail pieces and postage used) of each account.

Select “Menu” in the main menu and confirm.

Select “Accounts” and confirm.

Select “Account settings” and confirm.

Select account for which you want to save the settings (e.g. “Acct 1”).

Select “Save account current settings” and confirm.

Select the desired advertising imprint and confirm (e.g. “Advert 2”).

The setting is saved as a standard for this account.

mymail Operator Manual

7.5 Renaming accounts

If you press the key again after clearing all the letters, the mymail jumps back one level and the previous account name is retained.

Select “Menu” in the main menu and confirm.

Select “Accounts” and confirm.

Select “Account settings” and confirm.

Select the account you want to rename (e.g. “Acct 1”) and confirm.

Select “Change name” and confirm.

Clear the old account name letter by letter.

Enter the new account name (e.g. “Shop”) and confirm.

The account has the new name.

Account function

7.6 Deleting accounts

Select “Menu” in the main menu and confirm.

Select “Accounts” and confirm.

Select “Account settings” and confirm.

Select the account you want to clear (e.g. “Miller”) and confirm.

Select “Delete account” and confirm.

If you really wish to delete the account: Confirm with .

You can abort with without deleting.

The account and the relevant account information is cleared.

mymail Operator Manual

8 Postage Register

The mymail saves important parameters and postage usage information in registers. You can have the register states displayed and printed as a register report.

Displaying register states

Select “Menu” in the main menu and confirm.

Select “Funds status” and confirm.

Descending register Postage still available (max. $ 5,000.00).

Ascending register Postage used. Total value of all meter imprints.

Control total (Checksum) Sum of all paid values (total).

Piece count Number of meter imprints performed.

Last Postage Value Download (PVD) Last set amount for loading postage Date of the last connection to the TELESET data center.

Postage Register

Print postage register report

Select “Menu” in the main menu and confirm.

Select “Reports” and confirm.

Select “Register” and confirm.

Place an FP postage meter label or a

folded sheet (folded edge first) in the letter slot.

The mymail prints the register report.

mymail Operator Manual

9 Loading postage (PVD) – TELESET

TELESET is the loading of the desired postage credit. To load postage a connection is made to the TELESET data center (TDC) with the mymail and the desired amount is loaded. Accounting is as per your contract with the United States Postal Service.

Make sure, that the mymail contacts the TDC at least once a year, even if the postage meter is not in use. Read the information on page 9. Please contact the FP Mailing Solutions Service if you have any questions.

Permissible amounts which may be loaded

Amounts in steps of $ 10 are permissible. The minimum amount is $ 10.

The maximum amount which may be loaded is dependent on the postage credit still

available at your mymail. When topping up, you must not exceed the upper postage credit limit of $ 5,000.00.

The maximum amount which may be loaded is calculated as follows (example):

Loading postage

$ 5,000.00 Maximum permissible postage credit (Descending register)

–$ 38.13Postage still available (Descending register)

= $ 4,961.87 Calculated amount

$ 4,960.00 Maximum amount which may be loaded, rounded down to the nearest $ 10

Make sure all settings for communication with the TELESET data center are correct and the configured link (internal modem or mailcredit) is ready for a connection (see chapter 10.10 and 10.11).

Select “Menu” in the main menu and confirm.

Select “Get postage” and confirm.

Loading postage (PVD) – TELESET

Enter the desired amount (in $) and confirm.

For verification the mymail displays the set amount.

If you now wish to load the amount displayed, press to confirm.

Otherwise, cancel with .

Your mymail now establishes a connection with the TELESET data center.

Please stand by. Data exchange takes some time.

“Postage received” appears in the display when the loading process is complete.

If you wish to print a teleset receipt, press

to confirm.

Otherwise, skip with .

Place an FP postage meter label or a

folded sheet (folded edge first) in the letter slot.

The mymail prints the teleset receipt.

mymail Operator Manual

10 Basic settings

The following chapters describe the settings or processes which you only have to perform once or very infrequently.

10.1 Changing the origin Zip code

If you wish to use the mymail elsewhere (e.g. after moving to new premises), you must register the new location of your mymail with FP Mailing Solutions. At the new location you must load the new zip code from the TELESET data center.

Make sure all settings for communication with the TELESET data center are correct and the configured link (internal modem or mailcredit) is ready for a connection (see chapter 10.10 and 10.11).

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Change Zip Code” and confirm.

Your mymail now establishes a connection with the TELESET data center.

Please stand by. Data exchange takes some time.

“Zip Code changed” appears in the display when the loading process is complete.

Basic settings

10.2 Reloading endorsements

If you require new endorsement imprints, you can order these from FP Mailing Solutions. FP Mailing Solutions will supply you with a chip card containing the endorsements you have ordered.

Caution! It is not possible to load single endorsement imprints. The mymail will always load all endorsement imprints stored on the card and overwrite any which may already exist.

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Load from card” and confirm.

Select “Endorsements” and confirm.

Insert the card with the endorsements in the card reader. The chip must face the rear.

Confirm insertion of the card. The mymail loads the data for the endorsement imprints from the card.

The data are loaded. Remove the card.

mymail Operator Manual

10.3 Update rate table

If postage rates change, you have to load a new rate table for correct rate calculation. Order this from FP Mailing Solutions.

The Scale report contains data of the currently stored rate table. Read chapter 10.15 “Printing reports”.

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Load from card” and confirm.

Select “Rate table” and confirm.

Insert the rate table card in the card reader. The chip must face the rear.

Confirm insertion of the card. The mymail loads the data for the rate table from the card.

The data are loaded. Remove the card.

Carefully read all displayed information and follow the instructions.

Confirm the messages.

Basic settings

10.4 Reloading advertising imprint

The mymail can store up to three different advertising imprints. If you need new advertising imprints you can order these from FP Mailing Solutions. FP Mailing Solutions supplies the logos / slogans on chip card.

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Load from card” and confirm.

Select “Advert” and confirm.

Insert the card with the advertising imprint in the card reader. The chip must face the rear.

Confirm insertion of the card. The mymail loads the data for the advertising imprint from the card.

The data are loaded. Remove the card.

mymail Operator Manual

10.5 Delete advertising imprint

You can clear advertising imprints you no longer need to make room for new ones.

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Adverts” and confirm.

Select “Delete advert” and confirm.

Select the advertising imprint you want to delete and confirm.

If you really wish to delete the advertising imprint: Confirm with .

You can abort with without deleting.

The advertising imprint is deleted.

Basic settings

10.6 Setting a high postage value

You can set a warning for high postage values in the mymail. If you try to set a postage value which exceeds the fixed limit, the mymail displays a warning. The high postage value is set to $ 10.00 at the factory.

Enter “0” for the high postage value to switch off the monitoring function.

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Finance limits” and confirm.

Select “Maximum postage” and confirm.

Enter the desired limit for the high postage warning and confirm.

You can enter the limit in two different ways: Type 12.00 or 1200 for a limit of $ 12.

mymail Operator Manual

10.7 Setting available postage warning

The ‘Available postage warning’ function warns you when the available postage in your mymail drops below a preset minimum amount. The limit is set to $ 50.00 at the factory.

Enter “0” for the limit to switch off the available postage warning.

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Finance limits” and confirm.

Select “Minimum funds” and confirm.

Enter the limit for the available postage warning and confirm.

You can enter the limit in two different ways: Type 20.00 or 2000 for a limit of $ 20.

Basic settings

10.8 Changing standby time

If some time passes without letters being inserted or keys pressed, the mymail switches to sleep mode. The time to shut down can be adjusted by setting the standby time. The standby time is set at factory to 5 minutes (300 seconds).

Extending the standby time preset at the factory can lead to increased ink consumption.

10.9 Setting the clock

The mymail has a built-in clock. You can set the time zone, switch between standard and daylight savings time and set the time forward or back 5 minutes. It is rarely necessary to correct the time.

Setting the time zone

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Print standby time” and confirm.

Enter the desired time in seconds and confirm. Possible values: 30 to 1,200 seconds.

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

mymail Operator Manual

Setting daylight saving

Select “Clock” and confirm.

Select “Set Time Zone” and confirm.

Select the applicable time zone and confirm.

The time zone is set.

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Clock” and confirm.

Select “Daylight saving time” and confirm.

You see the daylight saving setting and the current time.

Select the appropriate setting using the arrow keys and confirm.

The time is set.

Basic settings

Correcting the time

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Clock” and confirm.

Select “Adjust clock” and confirm.

Set the clock forward or back with the arrow keys. Every keypress adjusts the clock by one minute. Confirm the desired time.

Possible correction: 5 minutes.

The time is set.

–

mymail Operator Manual

10.10 Internal modem – setting the outside dialing parameters

The mymail has an integrated analog modem. The correct dialing parameters for your telephone connection must be set when you want to use the internal modem for connection to the data center. The modem configuration is part of the installation routine during commissioning. You should verify and, if necessary, correct the settings if changes were made to your telephone system.

For information on how to connect the phone cable please read the Installation Guide.

Disable the PC connection if you used mailcredit for connection to the data center before. Read chapter 10.11.

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Number for dialing outside line

Select “Dial code” and confirm.

Extension

: Enter the number for dialing

the outside line.

To insert a dial pause: press the key three times in succession. A comma appears in the display at this point. You can also enter several commas one after another for a longer pause.

Direct line

: When connected to a direct line, leave the input box for the dial code empty.

Confirm the setting.

Basic settings

The number for dialing the outside line is saved.

Wait for the dial tone: Yes / No?

Select “Dialing control” in the “Configuration” menu and confirm.

You will see the current setting.

Select “Yes” or “No” with the arrow keys and confirm.

“Yes” – Standard setting

(recommended).

“No” – for operation on an extension

‘without dial tone’.

mymail Operator Manual

10.11 Setting up mymail for operation with mailcredit

You need the mailcredit Kit for mymail that you can order from FP Mailing Solutions to establish connection to a PC and to make use of mailcredit. The mymail comes with a special PC interface ex works. This chapter will provide information on the mymail settings required for mailcredit to detect the postage meter.

Before connecting the mymail to a PC, please read the Installation Guide of your mymail.

Please read the mailcredit manual with regard to installation and operation of the mailcredit software.

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Use serial interface for

connection” and confirm.

You will see the current setting.

Select the desired setting using the arrow keys:

“unused” Set this option when no PC is to be used.

“mailcredit connection” Set this option when the mymail is to communicate with the data center via PC and mailcredit.

“Karat connection” Set this option when you use the cost account software KARAT / mailreport.

Confirm the setting.

Basic settings

Please read the manuals of the PC applications with regard to installation and operation of KARAT / mailreport.

Communication between mailcredit and mymail

Return to the main menu with the Home key.

Select “Log off” and confirm.

If mymail is in standby:

Start mailcredit on the PC.

mailcredit starts and detects mymail. Heed the status messages of mailcredit.

Note

: mailcredit will detect the mymail

only when the mymail is in standby.

mymail Operator Manual

10.12 Changing the phone number of the TELESET data center

The TELESET data center number is stored in your mymail at the factory. Usually there is no need to change it.

Caution! Only change the stored number if you have been advised to do so by FP Mailing Solutions. Any incorrect setting of the telephone number for

the TDC results in non loading of postage.

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Telephone number” and confirm.

You see the set telephone number.

Use to delete the old number.

Abort input:

If you press the key again after having deleted all numbers, you leave the input window without saving. The former number is retained.

Enter the new telephone number of the TELESET data center and confirm.

The new telephone number is saved.

Basic settings

10.13 Changing the remote diagnostics phone number

The remote diagnostics phone number is stored in your mymail at the factory. Change the number only when instructed to do so by FP Mailing Solutions.

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Remote Diag. Num” and confirm.

You see the set telephone number.

Use to delete the old number.

Abort input:

If you press the key again after having deleted all numbers, you leave the input window without saving. The former number is retained.

Enter the new telephone number for remote diagnostics and confirm.

The new telephone number is saved.

mymail Operator Manual

10.14 Switching access control on and off

The mymail can be protected against unauthorized use. If access control is switched on, only a MASTER card holder can use the mymail. For switching access control on or off, the MASTER card must be inserted. In case you wish to use access control, you should have a second MASTER card ready at all times. Thus you make sure you can continue to use your mymail, even if you should lose one of the cards. MASTER cards are available as accessories from FP Mailing Solutions.

In the same way you can switch the access control off. The mymail asks “MasterCard off?”.

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Master Card” and confirm.

Insert your MASTER card in the card reader. The chip must face the rear.

Confirm insertion of the card.

Confirm the prompt “MasterCard on?”.

The access control by MASTER card is switched on.

Basic settings

10.15 Printing reports

You can print out a series of status information for the mymail.

(see also chapter 8).

Account Report Set up accounts and their postage usage data.

Memories Memories and their assignments (see also chapter 6.6).

Configuration Report Machine identification and information about software

version, rate table version, modem settings and access control.

Scale Report Information about scale and rate table.

SD Report Technical information important for service.

Error Report Error code, date and time of the last five errors.

Select “Menu” in the main menu and confirm.

Select “Reports” and confirm.

Select the report you want to print and confirm.

Place an FP postage meter label or a

folded sheet (folded edge first) in the letter slot. The mymail prints the selected report.

mymail Operator Manual

10.16 Sending machine data to Service (Remote diagnostics)

The mymail assists you in transmitting important machine data to the Service. Please transmit data only upon request by FP Mailing Solutions.

Make sure all settings for communication with the data center are correct and the configured link (internal modem or mailcredit) is ready for a connection (see chapter 10.10 and 10.11).

Select “Menu” in the main menu and confirm.

Select “Reports” and confirm.

Select “Remote Diagnostic” and confirm.

The mymail now automatically connects to Service.

Please stand by. Data exchange takes some time.

Basic settings

10.17 Zeroing scale

You have to zero the scale if – mymail displays a weight “<0 oz”

– you want to set a pre-load (e.g. because you are using an extra weighing tray).

Setting the initial state for the weighing function: Remove load from scale or place pre-load in position.

Select “Menu” in the main menu and confirm.

Select “Scale” and confirm.

Confirm “Zero scale”.

The scale is zeroed.

mymail Operator Manual

10.18 Updating the mymail software

You can use the Francotyp-Postalia mailcredit PC application to update the operating software of your mymail. To do so, the mymail must be connected to a PC with mailcredit software.

Caution! In order to synchronize data between the mymail an the data center, a connection to the TDC is necessary before updating the software. Otherwise, certain data may be lost. Therefore, initiate TELESET prior to updating the software of your postage meter.

The Configuration Report indicates the software version installed on your mymail (see chapter 10.15, page 69).

Connect the mymail to the PC. Please read the mymail Installation Guide.

Set up mymail for operation with mailcredit. See chapter 10.11 on page 64.

Run TELESET as usual (see chapter 9). If you do not need additional credit, simply initiate the process with an amount of ‘$ 0’.

During the connection to the TELESET data center, the data synchronization will be executed.

When the TELESET process is complete, select “Log off” in the main menu and confirm.

You can start software updating when the mymail is in standby and mailcredit indicates that communication with the mymail is possible.

To do so, run the mailcredit function “Update meter” on the PC. Also refer to the mailcredit manual.

Maintenance and care

11 Maintenance and care

11.1 Cleaning the mymail

Caution! Make sure that no liquids or foreign objects penetrate the interior

of the mymail. If this happens, pull out the power cord immediately. Contact FP Mailing Solutions help line. Have the mymail checked by the after-sales service before reconnecting the power cord.

Clean dirt from the housing with a slightly damp cloth. You can also use a mild cleaning solution.

11.2 Checking the ink level

Select “Menu” in the main menu and confirm.

Select “Service” and confirm.

Select “Ink level” and confirm.

The ink level is displayed for about two seconds. The dark part of the bar shows how much ink is left, the bright part the used ink.

mymail Operator Manual

11.3 Changing the ink cartridge

The mymail warns you when the ink in the cartridge is running out. We recommend you always keep a replacement cartridge handy.

We recommend to use only approved FP equipment and FP original parts. The manufacturer FP has established reliability, safety and applicability. The manufacturer cannot assess the reliability, safety and applicability for products not approved by FP, and therefore not vouch for such products.

We advice to clean the contacts in the cartridge holder at each cartridge replacement. Use the FP cleaning kit ‘clean & renew for Ink-Jet Printsystem’, available at FP Mailing Solutions.

Warning! Ingestion of the ink can be hazardous to your health. Avoid contact with the eyes. Keep the ink cartridge away from children. Further instructions for use are enclosed with the ink cartridge.

Caution! This avoids faults in the printing system: Leave the power cable plugged in so that the cartridge can move to the changing position. Never lift up the operating panel during the mymail’s start routine.

Removing the empty ink cartridge

Lift up the operating panel as far as it goes. It snaps in this position. The mymail moves the ink cartridge to the change position.

Maintenance and care

Push back the yellow lever.

Fold up the cartridge lock.

Hold the ink cartridge with your thumb and forefinger and lift it up out of the cartridge compartment.

Preparing the new cartridge

Remove the ink cartridge from the packing.

Remove the nozzle protection.

For details, please refer to the instruction leaflet that comes with every cartridge.

mymail Operator Manual

Caution! Never lift up the operating panel during the start routine. This can

cause faults in the printing system.

Inserting the ink cartridge

Caution! Contact problems due to an incorrectly inserted ink cartridge may

lead to machine failure.

Insert the ink cartridge vertically from above with a slight tilt into the cartridge holder.

The contacts on the ink cartridge must be at the front

Press down the cartridge lock, hold it and push the yellow lever forward.

Do not use force to close the cartridge lock. If the lock cannot be closed properly: remove the cartridge and try again.

Lower the operating panel back into position.

The mymail restarts and starts the cartridge adjustment procedure.

Contacts

Maintenance and care

Adjusting the ink cartridge

Adjusting the ink cartridge is necessary in order to achieve perfect printing without misalignments.

To adjust, simply follow the instructions in the display.

For test printing, you can use white paper instead of envelopes:

– Fold a sheet (letter size) in the middle. – Insert the folded edge of the sheet into the letter slot.

Confirm the message with and continue.

Continue with .

Test print

Place an empty envelope or a folded sheet in the letter slot.

The mymail generates a test imprint for adjusting the ink cartridge.

During printing, the display shows the message “Please wait…”.

Do not remove the envelope until the mymail has released it.

mymail Operator Manual

Horizontal lines

Examine the numbered horizontal lines on the test print.

Determine the number where the three sections of the line are closest to being aligned with one another. This is “6” in the example.

Enter the determined number using the number keys.

Confirm by pressing once

Vertical lines

Examine the numbered vertical lines on the test print.

Determine the number where the two partial vertical lines are closest to being aligned with one another. This is “5” in the example.

Enter the determined number using the number keys.

Confirm by pressing .

Second test print

Place the second envelope or a folded sheet in the letter slot.

The mymail prints the second test print.

Maintenance and care

If you want to repeat the adjustment or you have accidentally aborted the adjustment, call up the adjustment procedure in the menu. To do this, select “Menu” “Service” “Align cartridge”. Read chapter 11.5 on page 82.

Correct: Check

Examine the circles on the second test print.

The ink cartridge is well adjusted if the circle pattern looks more or less as shown on the test print in the example.

The adjustment procedure is complete.

Insufficient: If the circle pattern exhibits any misalign-

ment, repeat the adjustment procedure.

2 crossed lines

Closed circles

Misalignment

mymail Operator Manual

11.4 Cleaning the ink cartridge

You should only start the cartridge cleaning process if the quality of the stamp is not good enough (e.g. gaps in the imprint after longer periods of non-use).

Starting the automatic cleaning procedure

When the cartridge is heavily stained it may occur that even the automatic cleaning process does not improve imprint quality as expected. In such cases, you can clean the print head manually.

Select “Menu” in the main menu and confirm.

Select “Service” and confirm.

Select “Clean cartridge” and confirm.

The cartridge is cleaned.

Maintenance and care

Cleaning the print head manually

Caution! Inexpert cleaning can damage the print head and render them

useless. To avoid damage to the print head, observe the following hints:

• You should only clean the print head manually in exceptional cases, when

automatic cleaning fails to restore the normal print quality.

• Only use a soft, fibreless cloth that is moistened with de-ionized water for

cleaning. Small fibres might clog the nozzles. A cloth that is dry or not soft enough may cause scratches. Such scratches make the print cartridge useless because they prevent the ink jet from being correctly positioned during printing.

• Do not use chemical cleaning agents.

If you do not have de-ionized water at hand, you can also use distilled or tap water. Tap water contains minerals that can leave deposits on the print head though.

Best results are achieved with the FP contact cleaner and cleaning clothes of the FP cleaning kit ‘clean & renew for Ink-Jet Printsystem’, available at FP Mailing Solutions.

You find information on removing and inserting the ink cartridge in chapter 11.3 on page 74.

Moisten a soft, fibreless cloth with deionized water.

Hold the cartridge as shown in the figure. The nozzles face down

Wipe the print head slowly and very softly with the cloth in the direction of the arrow. Repeat this procedure several times.

The water will blend with ink residues on the print head and clean the nozzles.

mymail Operator Manual

11.5 Adjusting the ink cartridge

Start the adjustment procedure if the meter imprint contains misalignments.

The ink cartridge adjustment procedure commences automatically:

– during installation directly after completion of the start routine – after changing the cartridge – each time you open and close the operating panel.

You can also call up the adjustment procedure in the menu:

Select “Menu” in the main menu and confirm.

Select “Service” and confirm.

Select “Align cartridge” and confirm.

The adjustment procedure commences.

Follow the instructions in the display.

You will find details of the adjustment procedure on pages 77 to 79.

Maintenance and care

11.6 Test print

The test print primarily is a tool for the service technician for checking the print functions.

Select “Menu” in the main menu and confirm.

Select “Service” and confirm.

Select “Test print” and confirm.

Place a folded sheet folded edge first in the letter slot.

The mymail creates a test print like the one used during the adjustment procedure for the ink cartridge.

mymail Operator Manual

11.7 Changing the battery

Caution! The used battery has a special rated voltage of 3.6 V. There is a

risk of severely damaging the machine when inserting a wrong battery.

Only use a battery 90.4701.8004.00 as provided by FP Mailing Solutions.

Warning! Observe the instructions enclosed with the battery for correct use and disposal.

The mymail monitors the charging state of the battery. An appropriate message appears in the display when it is time to change the battery.

Caution! The scale is not permanently fixed to the mymail housing. You have to remove the scale or secure it against falling out before you turn over the mymail to change the battery.

Select “Log off” in the main menu and confirm.

Pull out the power cord!

Secure scale against falling out

lift the scale carefully and release the connection.

Connector

Maintenance and care

Turn the mymail onto its back.

You now have access to the battery compartment on the bottom of the mymail.

Press the clip catch in the direction of the arrow and remove the battery compartment cover.

Remove the old battery.

Insert the new battery (90.4701.8004.00) in the specified position.

Close the battery compartment.

Turn the mymail back to the upright position.

Dispose of the old battery as prescribed.

Replace the scale if necessary:

Reconnect the scale to the mymail and place the scale back on the mymail.

Battery compartment

mymail Operator Manual

11.8 Hints for transporting the mymail

Caution! Please take the following precautions when transporting the

mymail or sending it in for service.

• Always remove the ink cartridge.

• Transport the mymail in the original box.

• Transport the mymail upright.

Press down slightly on the weighing tray.

This ensures that the four rubber feet of the scale are pushed firmly onto the pegs in the housing.

You will find details for assembling the scale in the Installation Guide.

Reconnect to the power socket. The mymail runs the normal start routine.

Error messages and help

12 Error messages and help

Caution! Remove the ink cartridge from the mymail before you transport the

mymail or send it in for service.

Caution! Do not remove any parts of the housing. Only have maintenance and repair work done by qualified personnel authorized by FP Mailing Solutions. Otherwise your warranty will be voided. You will be liable for any damages.

If you cannot eliminate a fault yourself, please contact the FP Mailing Solutions Service.

You can eliminate minor faults and problems with the mymail yourself. On the following pages, you will find help and tips for eliminating and avoiding faults.

Error messages

help you to determine the causes of errors and to eliminate them.

Acknowledge error messages with the key.

In case your mymail behaves ‘strangely’.

Select “Log off” in the main menu and confirm.

If the mymail is in standby mode, pull out the power cord.

Wait one minute.

Plug the power cord back in.

mymail Operator Manual

12.1 Error messages (alphabetically)

Error message Possible cause and remedy

<0 oz! The scale had a pre-load which was removed.

Zero the scale (see chapter 10.17).

>5 lb! The mail piece weighs more than 5 lbs.

The mymail is overloaded.

Do not place more than 5 lbs on the scale.

Authorize failed Authorization of your mymail has failed. The mymail is

not yet released for metering.

Repeat the installation routine (see Installation Guide).

Cannot authorize MAC verify errors

Repeat installation routine (see Installation Guide).

Cannot print download postage

The mymail is not yet released for metering. Please load postage! (See chapter 9.)

Cannot print: meter not validated

The mymail is not yet released for metering. Run the installation routine (see Installation Guide).

Cartridge error Ink cartridge is missing or not correctly inserted.

Remove and re-insert the ink cartridge (see chapter 11.3).

Contacts are dirty.

Clean contacts in the print system (cartridge holder) with the FP cleaning kit ‘clean & renew for Ink-Jet Printsystem’, available at FP Mailing Solutions.

Download failed Repeat the process.

Download postage (date credit)

The last postage loading was too long ago. Please load postage!

Download postage (piece credit)

The last postage loading was too long ago. Please load postage!

Duplicate endorsement IDs

Endorsements card defective. Request new endorsements card, specifying the error message.

Error messages and help

Duplicate name Assign a different name.

ERR Rate calculation error (e.g. the mail piece is too heavy

for the selected postal rates). Check and change the postal rates.

Error reading card Wrong card or card inserted incorrectly. Check the

card and re-insert it (chip must face backwards).

Error xxx Note the error number and call Service.

Ink level low The ink cartridge is almost empty.

Insufficient funds The postage in the mymail is insufficient.

Load additional postage (see chapter 9).

Invalid card Wrong card type inserted (e.g. in menu “Load rate

table?” a card with an advertising imprint inserted). Check card and use right card.

The card contains no valid data. Call Service.

Invalid text in table

Defective endorsement card. Request new card from FP Mailing Solutions

specifying the error message.

Low remaining funds: continue?

This metering will bring you below the set limit for the available postage warning. Reload postage soon.

Memory full The available memory space for advertising imprints

is exhausted (max. 3 advertising imprints).

Clear an advertising imprint you no longer need and try again.

No answer The modem does not get a dial tone or the TELESET

data center is unavailable.

Check the outside dialing parameters for your telephone connection (see chapter 10.10). Check the TDC phone number (see chapter 10.12). Repeat the procedure.

Error message Possible cause and remedy

mymail Operator Manual

No dial tone The modem gets no dial tone. Check the connection

of the phone cable on the mymail and at the phone socket.

For operation on a phone system / extension: Switch off “Wait for dial tone …” if necessary (see chapter 10.10).

Old issue rate table You have tried to overwrite the stored rate table with

an older rate table.

Option error Combination of selected extra services not permitted

by USPS.

Select a permissible setting. Also observe the right order of selection of extra services. For example, the mymail only accepts “Return receipt” when “Registered”, “Insured”, “C.O.D.” or “Certified” is already selected.

Out of ink Please change cartridge

The ink cartridge is empty. Insert new ink cartridge (see chapter 11.3).

Overload: please contact service

The mymail has been locked. You can meter max. 500 letters a day. Metering is possible only the day after.

Print aborted envelope moved

The letter was moved before or during printing. Remove letter and re-insert.

PVD error illegal value /

TDC error: bad reset value

You have entered too high a value for postage loading. Select a smaller amount and repeat the procedure.

Rate table invalid Call Service.

Rate table out of date Call Service.

Replace battery immediately

The battery is empty. You have to change the battery to be able to continue using the mymail (see chapter 11.7).

SD battery low Contact dealer

The battery in the safety module (SD battery) is almost empty. Call Service immediately.

Error message Possible cause and remedy

Error messages and help

SD: unknown state Contact dealer

Call Service.

Self test failed Repeat procedure and note error.

TDC error account disabled

Call Service.

TDC error no connection

Check the connection of the phone cable on the mymail and at the phone socket (see Installation Guide). Repeat the procedure.

Check whether or not the connection cable between mymail and PC is properly connected (see Installation Guide).

Check whether or not mailcredit is running on the connected PC (see mailcredit manual).

Check the settings for connection to the TELESET data center (see chapter 10.10 and chapter 10.11).

mailcredit failed to detect the mymail. The status display (the postage stamp in the mailcredit icon) is RED (see also the mailcredit manual).

Select “Log off” in the main menu and confirm. The mymail switches to standby.

Quit and restart mailcredit or use the “Reconnect meter” function to establish the connection between mailcredit and the mymail. The status display of mailcredit on the PC changes from RED to GREEN.

Note

: The connection between mailcredit and the mymail can be established only when the mymail is in standby (the date appears on the dark display).

PC problem, web access failure.

Check the TELESET data center telephone number (see chapter 10.12).

Error message Possible cause and remedy

mymail Operator Manual

TDC error no credit

Desired amount too high. Select a smaller amount and repeat the procedure.

TDC not available Call Service.

TDC: data record locked

Call Service.

TDC: mymail disabled

Call Service.

TDC: mymail not available

Call Service.

TDC: mymail not released

Call Service.

TDC: mymail out of operation

Call Service.

Too many endorsements Endorsement card defective.

Request new endorsements card from FP Mailing Solutions, specifying the error message.

Unable to connect Repeat the procedure.

Underweight The mail piece is too light for the selected postal

rates. Check and change the postal rates.

Validate failed mymail is not released for metering.

Please load postage!

Value exceeds user postage limits

Postage value is higher than the set limit “Maximum postage” (protection against overmetering).

To accept a correct high postage value: confirm message by pressing the key.

Cancel by pressing the key.

Warning: battery low Change battery (see chapter 11.7).

Error message Possible cause and remedy

Error messages and help

12.2 Helpful user tips

Problem Possible cause and remedy

… in general

Blank display Check whether the power cable is plugged in

correctly.

Display lit, but display blank

Pull out the plug, wait one minute then plug back in.

mymail blocks shortly and emits loud mechanical noise

Pull out the power cable IMMEDIATELY. Check that the cartridge lock is closed correctly (see page 76).

Plug the power cord back in. Call Service if the problem persists.

Menu item “Create account” missing

All 3 available account memories are already occupied. Delete an account you no longer need.

Noises as when metering although no letter is inserted

This is not an error. The printing head moves into the standby position. This prevents the ink cartridge from drying out. You can change the time span (see chapter 10.8).

Strange behavior, strange displays

Select main menu “Log off” and confirm, pull out the plug, wait 1 minute then re-insert the plug. Call Service if the problem persists.

… when metering

Imprint quality – gaps in the imprint

Clean the ink cartridge (see chapter 11.4).

Imprint quality – misalignments in the imprint

Adjust ink cartridge (see chapter 11.5).

Imprint quality – printing image is distorted

Letter has been moved during printing. Let go of the letter during printing. Give large envelopes just a little support.

mymail Operator Manual

mymail does not print Sensor does not recognize letter.

Place a letter at the right hand edge of the letter slot and push in as far as it goes. (The sensor is in the back right

hand corner of the letter slot.)

Sensor does not recognize the postage meter label. Place a sheet or empty envelope under the label to be printed and try again.

Sensor does not recognize the sheet (e.g. for trial run). Fold the sheet down the middle and place it in the letter slot folded edge first.

The letter was already in the letter slot when you made the settings in the operating menu. Remove letter and re-insert.

The mymail does not show the main menu. Press the Home

key and try again.

… when weighing and for rate calculation

Menu “Rate” missing from the main menu

The mymail does not ‘recognize’ the scale. “Log off” and then pull out the power cord. Wait briefly and then reconnect the mymail. (See Installation Guide.)

If the “Rate” menu is still missing: “Log off” and then pull out the power cord. Check the plug contact of the scale and reconnect the mymail.

No weight display in the main menu.

No postal rates selected or the selection is incomplete.

Call the “Rate” menu and select postal rates (see chapter 5.1 and 5.2).

No weight is determined for the mail piece on the scale

Unload scales and wait until a beep signals that the scale is ready again for operation.

Zero scale (see chapter 10.17).

Problem Possible cause and remedy

Error messages and help

… when loading postage

Desired amount cannot be entered

Impermissible amount.

Enter a permissible amount and try again. Amounts in steps of $ 10 are permissible.

Remember that the maximum amount which can be set is dependent on the postage credit still available at your mymail. (See page 50.)

Problem Possible cause and remedy

mymail Operator Manual

12.3 Display diagnostics list

The diagnostics list of the mymail lists the last 10 faults

12.4 Automatic error diagnosis (self-test)

The automatic error diagnosis is a self-test program in which the mymail checks all components.

Select “Menu” in the main menu and confirm.

Select “Service” and confirm.

Select “Show error log” and confirm.

Errors and their frequency are displayed. Use the arrow keys to scroll through the list. (Print as report see page 69.)

Select “Menu” in the main menu and confirm.

Select “Service” and confirm.

Select “Self test” and confirm.

The mymail now runs a series of test routines. The object …

… and result of the test appear in the display.

The mymail requests inputs for some tests.

Country codes

Country Code

Afghanistan 100 Albania 101 Algeria 102 Andorra 103 Angola 104 Anguila 105 Antigua 106 Argentina 107 Armenia 108 Aruba 109 Ascension 110 Australia 111 Austria 112 Azerbaijan 113

Bahamas 115 Bahrain 116 Bangladesh 117 Barbados 118 Belarus 119 Belgium 120 Belize 121 Benin 122 Bermuda 123 Bhutan 124 Bolivia 125 Bosnia-Herzegovina 126 Botswana 127 Brazil 128 British Virgin Islands 129 Brunei Darussalam 130 Bulgaria 131 Burkina Faso 132 Burma (Myanmar) 133 Burundi 134

Cambodia 202 Cameroon 135 Canada 136 Cape Verde 137 Cayman Islands 138 Central African Republic 139 Chad 140 Chile 141 China 142 Colombia 143 Comoros 144 Congo, Republic of the 145 Congo,

Democratic Republic of the

315

Costa Rica 147 Cote d’Ivoire 148 Croatia 149 Cuba 150 Cyprus 151 Czech Republic 152

Denmark 153 Djibouti 154 Dominica 155 Dominican Republic 156

East Timor 157 Ecuador 158 Egypt 159 El Salvador 160 Equatorial Guinea 161 Eritrea 162 Estonia 163 Ethiopia 164

Country Code

Appendix Country codes

mymail Operator Manual

Falkland Islands 165 Faroe Islands 166 Fiji 167 Finland 168 France 169 French Guiana 170 French Polynesia 171

Gabon 172 Gambia 173 Georgia 174 Germany 175 Ghana 176 Gibraltar 177 Great Britain 178 Greece 179 Greenland 180 Grenada 181 Guadeloupe 182 Guatemala 183 Guinea 184 Guinea-Bissau 185 Guyana 186

Haiti 187 Honduras 188 Hong Kong 189 Hungary 190

Country Code

Iceland 191 India 192 Indonesia 193 Iran 194 Iraq 195 Ireland 196 Israel 197 Italy 198

Jamaica 199 Japan 200 Jordan 201

Kazakhstan 203 Kenya 204 Kiribati 205 Korea, Democratic People’s

Republic (North)

206

Korea, Republic of (South) 207 Kuwait 208 Kyrgyzstan 209

Laos 210 Latvia 211 Lebanon 212 Lesotho 213 Liberia 214 Libya 215 Liechtenstein 216 Lithuania 217 Luxembourg 218

Country Code

Country codes

Macao 219 Macedonia, Republic of 220 Madagascar 221 Madeira Islands 222 Malawi 223 Malaysia 224 Maldives 225 Mali 226 Malta 227 Martinique 228 Mauritania 229 Mauritius 230 Mexico 231 Moldova 232 Mongolia 233 Montenegro 234 Montserrat 235 Morocco 236 Mozambique 237

Namibia 238 Nauru 239 Nepal 240 Netherlands 241 Netherlands Antilles 242 New Caledonia 243 New Zealand 244 Nicaragua 245 Niger 246 Nigeria 247 Norway 248

Oman 249

Country Code

Pakistan 250 Panama 251 Papua New Guinea 252 Paraguay 253 Peru 254 Philippines 255 Pitcairn Islands 256 Poland 257 Portugal 258

Qatar 259

Réunion 260 Romania 261 Russia 262 Rwanda 263

Saint Christopher (St. Kitts) 264 Saint Helena 265 Saint Lucia 266 Saint-Pierre & Miquelon 267 Saint Vincent & the Grenadines 268 San Marino 269 Sao Tome & Principe 270 Saudi Arabia 271 Senegal 272 Serbia 273 Seychelles 274 Sierra Leone 275 Singapore 276 Slovak Republic 277 Slovenia 278 Solomon Islands 279

Country Code

mymail Operator Manual

100

Somalia 280 South Africa 281 Spain 282 Sri Lanka 283 Sudan 284 Suriname 285 Swaziland 286 Sweden 287 Switzerland 288 Syrian Arab Republic (Syria) 289

Taiwan 290 Tajikistan 291 Tanzania 292 Thailand 293 Togo 294 Tonga 295 Trinidad 296 Tristan da Cunha 297 Tunisia 298 Turkey 299 Turkmenistan 300 Turks & Caicos Islands 301 Tuvalu 302

Uganda 303 Ukraine 304 United Arab Emirates 305 Uruguay 306 Uzbekistan 307

Country Code

Vanuatu 308 Vatican City 309 Venezuela 310 Vietnam 311

Wallis & Futuna Islands 312 Western Samoa 313

Yemen 314

Zambia 316 Zimbabwe 317

Country Code

FP myMail Operator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual